Wow..I didn't know John left. To me he's almost as much "Rivendell" as Grant is. I'm sorry to see him go, and wish him well. Joe Bernard Vallejo, CA.
On Saturday, January 19, 2013 11:46:56 PM UTC-8, grant wrote: > John got married and he and his wife (high school sweethearts > reconnected!) moved to Oregon in early Nov to be near family. Losing John > was gigantic, but I'm in contact with him daily and it's not all > pleasure---he may work a few hours a week for us. Mark is the new GM, and > we're all happy about that. It wasn't a case of -- having to promote from > within. Mark knows the job, conferred with John about it...and has been > doing great. > Anyway, we ALL miss John so much, and he'd have been great in the video. > His office would have stolen the show. > Thank you all for liking it, and to whatever extent Rivendell Bicycle * > works*, now you know why. Originally Jay and I talked about a > ten-to-twelve minute videos, and that was the plan. And that was the > budget, too. A few months later, after all the shooting (I think everything > was one-take), Jay sent me a 29-minute vid (only the ultra-beginning, with > me ridng down the trail, and then the typeover was added). Jay is a > remarkable guy. He dives into things and seems to not know about learning > curves the way the rest of us do. Jay was a great employee and friend. You > can't know him without wanting to be more like him and feeling lucky. Super > guy and he did a great job. > > > On Saturday, January 19, 2013 5:16:23 PM UTC-8, Mike Gillespie wrote: >> >> Rivsters, >> >> Enjoyed the video. Looks like a great place to work. However, I >> noticed that John Bennett was left out. Just checked the Riv website, >> and sure enough, no John listed in the staff line-up. Mark is now GM. >> Seems like a recent change the went unnoticed, unless I misses >> something. >> >> Mike G. >> >> On 1/19/13, René Sterental <orth...@gmail.com> wrote: >> >> >> >> It really doesn't matter. As a customer, one of the things that earns >> my >> >> loyalty is feeling that the shop/vendor/company will go out if their >> way >> >> to >> >> do something for me. Rivendell has done it in the past and I expect >> will >> >> continue to do it in the future if necessary. That is why I have 4 >> >> Rivendell bicycles and keep buying from them things I could buy >> >> elsewhere. >> > >> > >> > In turn, I try to avoid being unreasonable and taking advantage of >> them. >> > I've been in the opposite side of the spectrum, where stuff I wanted >> was >> > being sold by a vendor who I felt treated me poorly, and I've learned >> the >> > hard way that it wasn't worth buying from them, especially when there >> are >> > many other equivalent options out there. >> > >> > While as a customer, I do not expect that Rivendell will replace my >> frames >> > whenever anything unfortunate happens to them, when I needed them to, >> for >> > sizing issues, they volunteered to do it. For an individual, it might >> mean >> > everything; for a shop, it will likely b the seed of more future >> business >> > and referrals. While there are indeed people who will abuse this, on >> the >> > long run the benefit for all will be much larger. For me, it sealed the >> > deal. >> > >> > I don't support the LBS that is closest to me; I support the ones that >> give >> > me the best service and go out of their way for me; they make me feel >> > special and welcome. When they stop doing that due to management >> changes, >> > policy changes or because the sales person or mechanic that did it goes >> > elsewhere, I follow them to their new place of work unless they go out >> of >> > town, even if I have to drive further. >> > >> > And going back to the video, while everyone I've ever interacted with >> at >> > Rivendell has always been wonderful, I do agree that Keven is special. >> Very >> > special. I wasn't surprised when Grant stated it in the video. >> > >> > René >> > >> > >> > >> > -- >> > Sent from Gmail Mobile >> > >> > -- >> > You received this message because you are subscribed to the Google >> Groups >> > "RBW Owners Bunch" group. >> > To post to this group, send email to rbw-owne...@googlegroups.com. >> > To unsubscribe from this group, send email to >> > rbw-owners-bun...@googlegroups.com. >> > For more options, visit this group at >> > http://groups.google.com/group/rbw-owners-bunch?hl=en. >> > >> > >> > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To view this discussion on the web visit https://groups.google.com/d/msg/rbw-owners-bunch/-/I8d03P153JQJ. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
