Hello All
In regards to this situation.
As an installer if you wish to have access to an new customer or an existing
Optics account.
The quickest and easiest method is to have the account owner invite you to view
their system.
They can also grant you full access.
This can be accomplished by clicking on the Cog at the top right of an Optics
Page
if you hover over the cog System Tool will appear
[cid:image001.png@01D5FDE8.3005E3B0]
Select System Tool
then under the System Tool banner select Profiles
[cid:image002.png@01D5FDE8.3005E3B0]
Towards the bottom of the Profiles page Select
+Add a Person
This is where you enter an email address and allow the desired access level.
Hit send
An email will be sent informing the invitee.
That person will need to have an optics account to see the new system.
So … in the case where optics information is not available.
Perhaps the customer forgot the Optics name or for a myriad of other situations
the optics site name is unknown.
Then email tech support
supp...@outbackpower.com<mailto:supp...@outbackpower.com>
We will need proof that you own the system.
Have the Mate Mac address available and have a copy of a receipt or a driver
license showing the same address as the site address.
Something that proves ownership of the system.
We can then delete the account and a new profile can be created.
I hope this helps.
Take Care
From: RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org> On Behalf Of John
Blittersdorf
Sent: Thursday, March 19, 2020 8:17 AM
To: RE-wrenches <re-wrenches@lists.re-wrenches.org>
Subject: Re: [RE-wrenches] Optics systems ghost reprogramming
Jay,
My guess would be that the profile and site previously set up would have to
be deleted and set up again. Without your customers info, you would not be
able to delete it yourself. Outback tech support has access to all the
profiles and sites and would be able to find the site with some info.
Typically when I have worked with them about an Optics issue, they ask for
profile or site name. Without that, I’m not sure if MAC address would work for
them to locate it. Maybe the customer’s email address they might have used.
Possibly address of installation.
I have had tech support move a site from one profile to another when I swapped
out a potentially defective Mate3s only to find out that the Mate3s was not the
problem. I had set it up for monitoring so I left it there and took his old
one (which was almost new) and put it in another customers site to get them
back on line after a severe lightning strike. The data of course was showing
up under the first customers profile. Tech support was able to move it as a
new system under the correct customers file. Optics still shows the old site
as off line with all data intact.
John Blittersdorf
On Wed, Mar 18, 2020 at 10:34 PM Jay
<jay.pe...@gmail.com<mailto:jay.pe...@gmail.com>> wrote:
Hi john,
To Chris’s question. What if (all to common) the customer doesn’t have any of
that data? How do you reset it?
Jay
On Mar 18, 2020, at 9:01 AM, John Blittersdorf
<john.blittersd...@gmail.com<mailto:john.blittersd...@gmail.com>> wrote:
Chris,
If the customer has the username and password, they can log in and add your
email address as a new user. I find that on all the profiles I’m monitoring,
there are inconsistencies in finding the screen to add authorized users. It
may be because some profiles were initiated by me (preferred method) and I
added the customer with full control or limited control or the others were
initiated by the customer with me added with full control and as administrator
or not. Tech support should be able to fix it if you are prepared to do other
desk work while waiting for a half hour or more in the Queue.
John Blittersdorf
On Tue, Mar 17, 2020 at 6:41 PM Chris Schaefer
<ch...@solarandwindfx.com<mailto:ch...@solarandwindfx.com>> wrote:
To all,
Lately it seems that I'm taking over more and more off grid projects that have
become orphaned by the many possers in our off grid world. Believe me when I
say I'm happy to do it. In regards to Optics I've created my own account so
that I can view all my clients. The problem I'm running into is that when I try
to create a new profile by entering the clients Mate3 MAC address I find that
the address is already registered. The clients don't know anything and the
installers have disappeared. In some cases the clients do have a login and
password. So my question to you is what is the work around here? Is there a way
to locally clear the info at the Mate3 or is this something that has to be done
at OB HQ? If so, what kind of documentation would be required from the client
to provide to OB to allow someone else to "take over" administrative rights of
the system? I did reach out to OB on the issue but have received no response as
of yet. I will say, when it works it is awesome.
Christopher
On Tue, Mar 17, 2020 at 9:50 AM Tump <t...@swnl.net<mailto:t...@swnl.net>>
wrote:
Please be aware that the files that are stored in the Mates are not able to be
overwritten, and this leads to corrupted data among other mystery issues.
Contact Kris Stone, a former OB employee, he has the ability to erase the old
files. I no longer travel w/o updated M3s and the firmware to up date. IF I
have an issue, I will copy settings in the older Mate and leave my new one in
place until I get it addressed by Kris.
FYI OB just closed down 1 their offices and moved (those who still had jobs) to
I believe Bellingham. Lonus?
Kris Stone, 425-233-0731 stkri...@yahoo.com<mailto:stkri...@yahoo.com>
On Mar 16, 2020, at 6:37 PM, Dan Fink
<danbo...@gmail.com<mailto:danbo...@gmail.com>> wrote:
William, Michael; I have never seen spontaneous reprogramming of the AGS, but
it sure does give me something to watch out for on the Optics systems I've
installed, thanks for that!
What I did see (last month) was an Optics system (no AGS) shut down the web
gateway, saying the firmware in the charge controllers (old MX60s) and the
Flexnet DC need to be updated, but all are too old, the firmware can't be
updated as far as I know. It also lost the Port #s for the 2 MX60s and FlexNet
DC and needs them re-entered.
Oddly, the battery SOC is the only data showing in the Optics Portal, but it's
saying 67% SOC, which (I hope!) is incorrect, as the site has had full sun,
hardly a cloud in the sky, for over 3 days now, and the system is designed to
charge from 50% SOC to full on one sunny day.
The Mate 3S firmware isn't flagged for an update, but there is a newer version
out. I plan to update the Mate 3S, re-enter the Port assignments and hope that
fixes the problem. Because the system is 200 miles away and I have no way now
of knowing if it's even charging right now.
Will be watching this thread closely!.
Dan Fink
Executive Director, Buckville Energy Consulting
NABCEP PV Associate
NABCEP Certified PV System Inspector
IREC Certified Instructor™ for:
~ PV Installation Professional
~ Small Wind Installer
NABCEP Registered Continuing Education Providers
d<mailto:dan.f...@greendustrialtraining.com>anbo...@gmail.com<mailto:anbo...@gmail.com>
970-672-4342
On Mon, Mar 16, 2020 at 1:48 PM William Miller
<will...@millersolar.com<mailto:will...@millersolar.com>> wrote:
Colleagues:
Over time we have seen our Outback Optics systems reprogramming themselves.
The latest manifestation is seeing the AGS change from Auto to Off. I would
suggest if you have Optics systems you might log in and check this. Damage can
be done to batteries and your credibility if a generator auto-start is expected
and does not occur.
I would be interested in hearing if any of you have experienced any “ghost”
reprogramming of any Outback systems.
Thanks,
William Miller
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