Jay,
My guess would be that the profile and site previously set up would
have to be deleted and set up again. Without your customers info, you
would not be able to delete it yourself. Outback tech support has access
to all the profiles and sites and would be able to find the site with some
info. Typically when I have worked with them about an Optics issue, they
ask for profile or site name. Without that, I’m not sure if MAC address
would work for them to locate it. Maybe the customer’s email address they
might have used. Possibly address of installation.
I have had tech support move a site from one profile to another when I
swapped out a potentially defective Mate3s only to find out that the Mate3s
was not the problem. I had set it up for monitoring so I left it there and
took his old one (which was almost new) and put it in another customers
site to get them back on line after a severe lightning strike. The data of
course was showing up under the first customers profile. Tech support was
able to move it as a new system under the correct customers file. Optics
still shows the old site as off line with all data intact.
John Blittersdorf
On Wed, Mar 18, 2020 at 10:34 PM Jay <jay.pe...@gmail.com> wrote:
> Hi john,
>
> To Chris’s question. What if (all to common) the customer doesn’t have any
> of that data? How do you reset it?
>
> Jay
>
> On Mar 18, 2020, at 9:01 AM, John Blittersdorf <
> john.blittersd...@gmail.com> wrote:
>
>
>
>
> Chris,
> If the customer has the username and password, they can log in and add
> your email address as a new user. I find that on all the profiles I’m
> monitoring, there are inconsistencies in finding the screen to add
> authorized users. It may be because some profiles were initiated by me
> (preferred method) and I added the customer with full control or limited
> control or the others were initiated by the customer with me added with
> full control and as administrator or not. Tech support should be able to
> fix it if you are prepared to do other desk work while waiting for a half
> hour or more in the Queue.
>
> John Blittersdorf
>
> On Tue, Mar 17, 2020 at 6:41 PM Chris Schaefer <ch...@solarandwindfx.com>
> wrote:
>
>> To all,
>>
>> Lately it seems that I'm taking over more and more off grid projects that
>> have become orphaned by the many possers in our off grid world. Believe me
>> when I say I'm happy to do it. In regards to Optics I've created my own
>> account so that I can view all my clients. The problem I'm running into is
>> that when I try to create a new profile by entering the clients Mate3 MAC
>> address I find that the address is already registered. The clients don't
>> know anything and the installers have disappeared. In some cases the
>> clients do have a login and password. So my question to you is what is the
>> work around here? Is there a way to locally clear the info at the Mate3 or
>> is this something that has to be done at OB HQ? If so, what kind of
>> documentation would be required from the client to provide to OB to allow
>> someone else to "take over" administrative rights of the system? I did
>> reach out to OB on the issue but have received no response as of yet. I
>> will say, when it works it is awesome.
>>
>> Christopher
>>
>> On Tue, Mar 17, 2020 at 9:50 AM Tump <t...@swnl.net> wrote:
>>
>>> Please be aware that the files that are stored in the Mates are not able
>>> to be overwritten, and this leads to corrupted data among other mystery
>>> issues. Contact Kris Stone, a former OB employee, he has the ability to
>>> erase the old files. I no longer travel w/o updated M3s and the firmware to
>>> up date. IF I have an issue, I will copy settings in the older Mate and
>>> leave my new one in place until I get it addressed by Kris.
>>> FYI OB just closed down 1 their offices and moved (those who still had
>>> jobs) to I believe Bellingham. Lonus?
>>> Kris Stone, 425-233-0731 stkri...@yahoo.com
>>>
>>> On Mar 16, 2020, at 6:37 PM, Dan Fink <danbo...@gmail.com> wrote:
>>>
>>> William, Michael; I have never seen spontaneous reprogramming of the
>>> AGS, but it sure does give me something to watch out for on the Optics
>>> systems I've installed, thanks for that!
>>>
>>> What I did see (last month) was an Optics system (no AGS) shut down the
>>> web gateway, saying the firmware in the charge controllers (old MX60s) and
>>> the Flexnet DC need to be updated, but all are too old, the firmware can't
>>> be updated as far as I know. It also lost the Port #s for the 2 MX60s and
>>> FlexNet DC and needs them re-entered.
>>>
>>> Oddly, the battery SOC is the only data showing in the Optics Portal,
>>> but it's saying 67% SOC, which (I hope!) is incorrect, as the site has had
>>> full sun, hardly a cloud in the sky, for over 3 days now, and the system is
>>> designed to charge from 50% SOC to full on one sunny day.
>>>
>>> The Mate 3S firmware isn't flagged for an update, but there is a newer
>>> version out. I plan to update the Mate 3S, re-enter the Port assignments
>>> and hope that fixes the problem. Because the system is 200 miles away and I
>>> have no way now of knowing if it's even charging right now.
>>>
>>> Will be watching this thread closely!.
>>>
>>> Dan Fink
>>> Executive Director, Buckville Energy Consulting
>>> NABCEP PV Associate
>>> NABCEP Certified PV System Inspector
>>> IREC Certified Instructor™ for:
>>> ~ PV Installation Professional
>>> ~ Small Wind Installer
>>> NABCEP Registered Continuing Education Providers
>>> d <dan.f...@greendustrialtraining.com>anbo...@gmail.com
>>> 970-672-4342
>>>
>>>
>>>
>>>
>>> On Mon, Mar 16, 2020 at 1:48 PM William Miller <will...@millersolar.com>
>>> wrote:
>>>
>>>> Colleagues:
>>>>
>>>>
>>>> Over time we have seen our Outback Optics systems reprogramming
>>>> themselves. The latest manifestation is seeing the AGS change from Auto to
>>>> Off. I would suggest if you have Optics systems you might log in and check
>>>> this. Damage can be done to batteries and your credibility if a generator
>>>> auto-start is expected and does not occur.
>>>>
>>>>
>>>> I would be interested in hearing if any of you have experienced any
>>>> “ghost” reprogramming of any Outback systems.
>>>>
>>>>
>>>> Thanks,
>>>>
>>>>
>>>> William Miller
>>>>
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>>
>> --
>>
>> Chris Schaefer’s
>> <http:www.solarandwindfx.com>
>>
>> *Tel/Fax 585-229-2083 or Cell 585-748-1870 *
>> *5115 South Hill Road
>> <https://www.google.com/maps/search/5115%0D%0ASouth+Hill+Road?entry=gmail&source=g>
>> ~ Canandaigua New York 14424**www.solarandwindfx.com
>> <http://www.solarandwindfx.com> ~ E-mail: ch...@solarandwindfx.com
>> <ch...@solarandwindfx.com>*
>>
>>
>> Thomas Jefferson, the author of our great Constitution, once said,
>> "democracy" will cease to exist when you take away from those who are
>> willing to work and give to those who would not."
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