You could set up a queue for each SLA that autosets the due date with the create scrip. The wiki has examples of a lot of scrips that should help you cobble one together.
Wouter van den Bergh wrote: > > Hi, > > > > I am wondering is its possible to create an SLA with for example 8 > hours, and that when some one creates a ticket, they select the SLA, > and a timer go’s running with that ticket that shows how much time is > left on working on the ticket. Is this possible in RT, and if yes, is > there some documentation on this I can read about? > > > > Cheers, > > > > Met vriendelijke groet, > > > > Wouter van den Bergh, Customer Support Engineer 2nd Line > > Easynet Nederland B.V., http://www.easynet.nl <http://www.easynet.nl/> > > Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80, > Fax: +31 (0)20 798 98 05 > > > > [EMAIL PROTECTED] > > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll take > up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
