Wouter;
I am guessing you need this (how long left) visible from search pages ...
I think using the Due and DueRelative should do the trick for you??
Roy
Drew Barnes wrote:
You could set up a queue for each SLA that autosets the due date with
the create scrip. The wiki has examples of a lot of scrips that should
help you cobble one together.
Wouter van den Bergh wrote:
Hi,
I am wondering is its possible to create an SLA with for example 8
hours, and that when some one creates a ticket, they select the SLA,
and a timer go’s running with that ticket that shows how much time is
left on working on the ticket. Is this possible in RT, and if yes, is
there some documentation on this I can read about?
Cheers,
Met vriendelijke groet,
Wouter van den Bergh, Customer Support Engineer 2nd Line
Easynet Nederland B.V., http://www.easynet.nl <http://www.easynet.nl/>
Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80,
Fax: +31 (0)20 798 98 05
[EMAIL PROTECTED]
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