I know you can set a default due time per queue. I have never looked at it based on a custom field but a scrip in TransactionBatch stage may be able to do what you want.
Wouter van den Bergh wrote: > Roy, > > Thats correct, it needs to be visable from the search pages, but also > it should be able be listed in end-month stats. > > The issue, from what i can see, with the Due and DueRelative is that > users seem to need to enter this manually, and as you might know > aswell, people simply don't do it when they are required to fill in > times and such. > > I've been searching countless hours on the wiki page, but i cannot > find anything which even remotely looks like that i am searching for, > and that surprises me, as i could imagen we're not the only company > working with SLA timers. > > Maybe i am not looking good, so could some one point me to a script > which even remotely looks a bit like what i want? Maybe from there i > can do up some inspiration and find out were to begin. > > Cheers, > > Wouter > ------------------------------------------------------------------------ > *From:* Roy El-Hames [mailto:[EMAIL PROTECTED] > *Sent:* Wed 11/21/2007 2:39 PM > *To:* Drew Barnes > *Cc:* Wouter van den Bergh; rt-users@lists.bestpractical.com > *Subject:* Re: [rt-users] SLA timers? > > Wouter; > > I am guessing you need this (how long left) visible from search pages ... > I think using the Due and DueRelative should do the trick for you?? > > Roy > > Drew Barnes wrote: > > You could set up a queue for each SLA that autosets the due date with > > the create scrip. The wiki has examples of a lot of scrips that should > > help you cobble one together. > > > > > > Wouter van den Bergh wrote: > > > >> Hi, > >> > >> > >> > >> I am wondering is its possible to create an SLA with for example 8 > >> hours, and that when some one creates a ticket, they select the SLA, > >> and a timer go’s running with that ticket that shows how much time is > >> left on working on the ticket. Is this possible in RT, and if yes, is > >> there some documentation on this I can read about? > >> > >> > >> > >> Cheers, > >> > >> > >> > >> Met vriendelijke groet, > >> > >> > >> > >> Wouter van den Bergh, Customer Support Engineer 2nd Line > >> > >> Easynet Nederland B.V., http://www.easynet.nl > <http://www.easynet.nl/> <http://www.easynet.nl/> > >> > >> Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80, > >> Fax: +31 (0)20 798 98 05 > >> > >> > >> > >> [EMAIL PROTECTED] > >> > >> > >> > >> > ------------------------------------------------------------------------ > >> > >> _______________________________________________ > >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >> > >> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > >> > >> If you sign up for a new RT support contract before December 31, > we'll take > >> up to 20 percent off the price. This sale won't last long, so get > in touch today. > >> Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > >> > >> > >> Community help: http://wiki.bestpractical.com > <http://wiki.bestpractical.com/> > >> Commercial support: [EMAIL PROTECTED] > >> > >> > >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > >> Buy a copy at http://rtbook.bestpractical.com > <http://rtbook.bestpractical.com/> > >> > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > > > If you sign up for a new RT support contract before December 31, > we'll take > > up to 20 percent off the price. This sale won't last long, so get in > touch today. > > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > > > > Community help: http://wiki.bestpractical.com > <http://wiki.bestpractical.com/> > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > <http://rtbook.bestpractical.com/> > > > > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll take > up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
