For your first question, you should be able to edit the search to include stalled tickets from the RT Home.
For your second, I suspect that will involve some editing of Ticket/Update.html to check if it is a comment or correspond and modify the $ARGS['QuoteTransaction'} argument appropriately. It may be as simple as a quick if in <%INIT> but I can't swear to that. Gabriel Cadieux wrote: > also, what would be the easiest way to stop RT from quoting all the text on > "comment" or "reply"? can i have the "comment" link NOT quote any text, and > the "reply" link quote the entire message being replied to? > > thanks! > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Gabriel > Cadieux > Sent: Friday, October 31, 2008 10:52 AM > To: RT Users Mailing List (E-mail) > Subject: [rt-users] (no subject) > > > hi all! > > is there a simple way to get stalled tickets to also show up in the "10 > highest priority tickets that i own" along with the open ones? > > thanks > > Gabriel Cadieux > Systems Engineer & IT Security Analyst > STI - Secure Technologies International, Inc. > Tel. (613) 830-3131 ext. 304 > Cel. (613) 608-4635 > Fax. (613) 830-5320 > www.securetechnologies.ca > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com