Hi,
my users are asking for an option to NOT send mails when they close a ticket.
They want that the ticket is opened again if someone responds to a closed
ticket, but if it's only a mail like: thank you! they want to be able to close
it again without notification, currently the your ticket is closed message gets
sent.
How is the easiest and best way (upgrade-persisten) to achieve this?
I looked around in the wiki and searched but did not find anything related ...
thank you,
best regards
-
RunSolutions
Open Source It Consulting
-
Email: r...@runsolutions.com
Parc Bit - Centro Empresarial Son Espanyol
Edificio Estel - Local 3D
07121 - Palma de Mallorca
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