> I think the solution for your problem can be found here > http://wiki.bestpractical.com/view/OnResolveOnce
This is the opposite of what was asked for. If given the ACLs, your users can squelch the outgoing message on resolve. This is a two step process in current versions of RT, though you might be able to simplify that with a Scrip (tweak On Correspond to bail if new status is Resolved). Also, I seem to recall reading in the 3.8.8 changes that squelch will now be a simple check box in the transaction editor. -- Cambridge Energy Alliance: Save money. Save the planet. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
