Hello Jerrad, List I guess I do not seem to get it, I even installed 3.8.8, but on Updating a Ticket, I have no checkbox to not send emails. I grepped the source for squelch and silent and other stuff, but I can not figure out how this is supposed to work /opt/rt3/RT_Config.pm has nothing on squelch either. I checked the rights but did not find one that seems appropriate
and root, which should have any right, does not show me another option as well ... What I get when trying to resolve a ticket is, below in the element "Scrips and Recipients": --- snip --- Messages about this ticket will not be sent to... (Check boxes to enable notifications to the listed recipients) --- snip --- but there are no checkboxes! to select from. I would be really happy if someone could enlighten me on How this is supposed to work, the only thing I want is that for a given transaction the user can say: Don't send any mesage. Thanks and Best regards Raimund - RunSolutions Open Source It Consulting - Email: r...@runsolutions.com Parc Bit - Centro Empresarial Son Espanyol Edificio Estel - Local 3D 07121 - Palma de Mallorca Baleares ----- Mensaje original ----- De: "Jerrad Pierce" <jpie...@cambridgeenergyalliance.org> Para: "Raimund Sacherer" <r...@runsolutions.com> CC: rt-users@lists.bestpractical.com Enviados: Jueves, 6 de Mayo 2010 15:51:45 Asunto: Re: [rt-users] How to NOT send any mail on close On Thu, May 6, 2010 at 04:04, Raimund Sacherer <r...@runsolutions.com> wrote: > Hello Jerrad, > > Just found out the wiki page regarding squelch, but How would I integrate > this in a scrip so users can turn it off for an individual ticket on resolv? You don't. RT already handles it in Update.html -- Cambridge Energy Alliance: Save money. Save the planet. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com