Hello Nik, Jerrad
Thanks for your answers, I did not find the OnResolveOnce wiki page in my
search.
Jerrad, can you please explain me what in this context "squelch" means? Sorry
but I have no clue what this is doing :-)
But "Squelch de outgoing message on resolve" has a nice ring to it, I think
that it is what I need ... If I would understand it :-)
thanks again,
best
Ray
------------------------------
Message: 5
Date: Wed, 5 May 2010 11:50:35 -0400
From: Jerrad Pierce <jpie...@cambridgeenergyalliance.org>
To: n.chrysandr...@albourne.com
Cc: rt-users@lists.bestpractical.com, Raimund Sacherer
<r...@runsolutions.com>
Subject: Re: [rt-users] How to NOT send any mail on close
Message-ID:
<n2tbe7163f1005050850lc9470466g85de85abbc01b...@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1
> I think the solution for your problem can be found here
> http://wiki.bestpractical.com/view/OnResolveOnce
This is the opposite of what was asked for.
If given the ACLs, your users can squelch the outgoing message on resolve.
This is a two step process in current versions of RT, though you might be
able to simplify that with a Scrip (tweak On Correspond to bail if new status
is Resolved). Also, I seem to recall reading in the 3.8.8 changes that squelch
will now be a simple check box in the transaction editor.
--
Cambridge Energy Alliance: Save money. Save the planet.
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