Hello Jerrad,
Just found out the wiki page regarding squelch, but How would I integrate this
in a scrip so users can turn it off for an individual ticket on resolv?
AFAIK I can not use transaction Variables because they are not available in the
scrip at that point and Customfields would be shown everywhere, which I also do
not want.
Can you give me any pointers on how to do it?
Thanks
Ray
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RunSolutions
Open Source It Consulting
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Email: r...@runsolutions.com
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Baleares
----- Mensaje original -----
De: "Jerrad Pierce" <jpie...@cambridgeenergyalliance.org>
Para: "n chrysandreas" <n.chrysandr...@albourne.com>
CC: "Raimund Sacherer" <r...@runsolutions.com>, rt-users@lists.bestpractical.com
Enviados: Miércoles, 5 de Mayo 2010 17:50:35
Asunto: Re: [rt-users] How to NOT send any mail on close
> I think the solution for your problem can be found here
> http://wiki.bestpractical.com/view/OnResolveOnce
This is the opposite of what was asked for.
If given the ACLs, your users can squelch the outgoing message on resolve.
This is a two step process in current versions of RT, though you might be
able to simplify that with a Scrip (tweak On Correspond to bail if new status
is Resolved). Also, I seem to recall reading in the 3.8.8 changes that squelch
will now be a simple check box in the transaction editor.
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