--- On Thu, 10/21/10, Albert Shih <albert.s...@obspm.fr> wrote:
Hi all
I'm using RT 3.8.8
On reply RT reopen the ticket. I would like to known if it's possible to
make RT don't reopen a resolved ticket but send a message
Many people don't known the «compose» button and only known «reply» button,
so I've some ticket live for ever...
Regards.
JAS
--
Albert SHIH
Albert:
There should be a global script: "On Correspond Open Ticket", by default.
If this is removed, RT will not open the ticket (I think). If you delete that
scrip, it should leave the ticket closed but still send the correspondence to
the user (and the admins, depending on how you have everything set).
