Hello Albert, See http://wiki.bestpractical.com/view/AutoOpenProblem with reference to forking into a new ticket.
On Fri, Oct 22, 2010 at 12:12 AM, Albert Shih <albert.s...@obspm.fr> wrote: > Hi all > > I'm using RT 3.8.8 > > On reply RT reopen the ticket. I would like to known if it's possible to > make RT don't reopen a resolved ticket but send a message > > Many people don't known the «compose» button and only known «reply» button, > so I've some ticket live for ever... > > Regards. > > JAS > > > -- > Albert SHIH > DIO batiment 15 > Observatoire de Paris Meudon > 5 Place Jules Janssen > 92195 Meudon Cedex > Téléphone : 01 45 07 76 26/06 86 69 95 71 > Heure local/Local time: > jeu 21 oct 2010 22:09:55 CEST > -- Best regards, Ruslan.