Hi, i just added your version of this to the wiki page.
We only allow re-opening the ticket if it is resolved less then 7 days. If the ticket is resolved more than 7 days, the requestor gets an mail (template), that it isn't allowed to re-open the ticket. -Chris Am 23.10.2010 01:46, schrieb Ruslan Zakirov: > Hello Albert, > > See http://wiki.bestpractical.com/view/AutoOpenProblem with reference > to forking into a new ticket. > > On Fri, Oct 22, 2010 at 12:12 AM, Albert Shih <albert.s...@obspm.fr> wrote: >> Hi all >> >> I'm using RT 3.8.8 >> >> On reply RT reopen the ticket. I would like to known if it's possible to >> make RT don't reopen a resolved ticket but send a message >> >> Many people don't known the «compose» button and only known «reply» button, >> so I've some ticket live for ever... >> >> Regards. >> >> JAS