On 2/21/2013 2:28 PM, Rolf Krogstad wrote:
I have just upgraded from RT version 3.6.6 to version 4.0.10. One function the users utilize frequently is to Search for Tickets with specific criteria and then Export them to a Spreadsheet. In the old version they would get the ticket including all the custom fields. After the upgrade to 4.0.10, we now get only the fields that are showing on the Search Results windows. Any ideas?
I believe the export will not show the CFs unless they are selected for *display* at the bottom of the search form. -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
