On Thu, Feb 21, 2013 at 01:28:14PM -0600, Rolf Krogstad wrote: > I have just upgraded from RT version 3.6.6 to version 4.0.10. > > One function the users utilize frequently is to Search for Tickets with > specific criteria and > then Export them to a Spreadsheet. > In the old version they would get the ticket including all the custom > fields. > After the upgrade to 4.0.10, we now get only the fields that are showing > on the Search Results > windows.
This change in 4.0 fixed a longstanding bug in previous RT versions which would ignore your carefully constructed display format and just spew everything into your spreadsheet. In fact, there was a popular extension that implemented the current 4.0 behavior. As noted by Jeff Blaine, you'll want to have your users update the Display Format of their searches and save them. It's certainly possible to create a second export that brings back the old behavior if you're so inclined.. -kevin
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