On Tue, 14 Jul 2015 20:57:19 -0400 <[email protected]> wrote: > Hi, > is there a way i can change the priority field in a ticket to a pull > down menu with 4 options like : > 100 - urgent 75 - high, and so on? > > Or use a custom field which the user selects, when the ticket is > created update the priorty numeric value? > > Thanks in advanced.
Try https://metacpan.org/pod/RT::Extension::PriorityAsString - Alex
