Thanks to all for your recommendation, will give it a try a let you know. Thanks once again.
On Wed, Jul 15, 2015 at 4:50 AM, Gareth Dawson <[email protected]> wrote: > Richard, > > > > There is an extension by Best Practical that changes the numeric priority > to a string. > > > > https://metacpan.org/pod/RT::Extension::PriorityAsString > > > > Gareth > > > > *From:* rt-users [mailto:[email protected]] *On > Behalf Of *[email protected] > *Sent:* 15 July 2015 01:57 > *To:* [email protected]; Richard Pacheco > *Subject:* [rt-users] Priority value > > > > Hi, > > is there a way i can change the priority field in a ticket to a pull down > menu with 4 options like : > > 100 - urgent 75 - high, and so on? > > > > Or use a custom field which the user selects, when the ticket is created > update the priorty numeric value? > > > > Thanks in advanced. > > > > Richard > > -- > Richard Pacheco > -- Richard Pacheco
