Richard,
There is an extension by Best Practical that changes the numeric priority to a string. https://metacpan.org/pod/RT::Extension::PriorityAsString Gareth From: rt-users [mailto:[email protected]] On Behalf Of [email protected] Sent: 15 July 2015 01:57 To: [email protected]; Richard Pacheco Subject: [rt-users] Priority value Hi, is there a way i can change the priority field in a ticket to a pull down menu with 4 options like : 100 - urgent 75 - high, and so on? Or use a custom field which the user selects, when the ticket is created update the priorty numeric value? Thanks in advanced. Richard -- Richard Pacheco
