Thanks Aaron Sent from my iPad
> On Jul 15, 2015, at 3:04 PM, Aaron McCormack <[email protected]> wrote: > > On the new ticket page, if you click from the Basics to Details in the upper > right, it'll have the option for selecting a priority. > > You can also do it via a custom field having a scrip set the true priority, > an example for the scrip is at > http://requesttracker.wikia.com/wiki/CreatePriorityBasedOnCustomFieldValues. > I haven't done this myself, I generally just use the Queue default priority. > > Aaron > > >> On Jul 15, 2015, at 5:16 AM, [email protected] wrote: >> >> Thanks once again that worked. Perhaps this is a long shot, >> Is there a way Priority field be displayed on the queue when the Ticket is >> being created? >> >> Or have a CustomField, they can choose the Priority value, and update (or >> set) the Prioirty value? >> >> Thanks once again, really appreciate all of your help. >> >> Richard >> >>> On Wed, Jul 15, 2015 at 7:08 AM, <[email protected]> wrote: >>> Thanks to all for your recommendation, will give it a try a let you know. >>> Thanks once again. >>> >>>> On Wed, Jul 15, 2015 at 4:50 AM, Gareth Dawson >>>> <[email protected]> wrote: >>>> Richard, >>>> >>>> >>>> >>>> There is an extension by Best Practical that changes the numeric priority >>>> to a string. >>>> >>>> >>>> >>>> https://metacpan.org/pod/RT::Extension::PriorityAsString >>>> >>>> >>>> >>>> Gareth >>>> >>>> >>>> >>>> From: rt-users [mailto:[email protected]] On Behalf >>>> Of [email protected] >>>> Sent: 15 July 2015 01:57 >>>> To: [email protected]; Richard Pacheco >>>> Subject: [rt-users] Priority value >>>> >>>> >>>> >>>> Hi, >>>> >>>> is there a way i can change the priority field in a ticket to a pull down >>>> menu with 4 options like : >>>> >>>> 100 - urgent 75 - high, and so on? >>>> >>>> >>>> >>>> Or use a custom field which the user selects, when the ticket is created >>>> update the priorty numeric value? >>>> >>>> >>>> >>>> Thanks in advanced. >>>> >>>> >>>> >>>> Richard >>>> >>>> -- >>>> Richard Pacheco >>>> >>> >>> >>> >>> -- >>> Richard Pacheco >> >> >> >> -- >> Richard Pacheco >
