Re: BMC Remedy Product Documentation Filenames

2007-10-05 Thread Rick Cook
Michelle, glad to see you back on the list - I've missed you!  
 
Actually, if you're referring to recent patches like 7.0.1 p4, there was a
documented bug on that very issue - a more recent version actually fixes the
links and uses document names.  Not sure if that takes care of the version
you're trying to use, but at least BMC is aware of the problem.
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michelle L
Sent: Friday, October 05, 2007 6:45 PM
To: arslist@ARSLIST.ORG
Subject: BMC Remedy Product Documentation Filenames


** 
Hi, David Easter and Fellow Listers: 

I'm sure this question has been posed before.  I've noticed that for at
least the past year that all of the product document PDFs have numbers for
filenames.  Although, I will always have a preference for the dark ages of
books, I've adapted to the PDF format. 

In previous versions I liked the convenience of using the Master Index to
search for a topic, click on the topic result, and auto-open the related
product pdf on the exact page of the topic.  This feature no longer works
because all of the references in the Master Index are now invalid. 

Do you know if there are any plans to change the file name format to match
the titles in the Master Index in the near future? 

Thank you as always for listening 
Michelle 


==
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recipient, you are hereby notified that any use of the information contained
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Re: Delete Incident I.D after it is created

2007-10-05 Thread Rakshit Bhandary
Hi,

What i can think of right now is, change the filter name which does the push
to end to end with `! so that it doesnt go through the usual filter phasing.
Then once the record is pushed, give a APPLICATION-RELEASE-PENDING process.
This should have committed your push. Then delete the record.

Regards,
Rakshit


On 10/5/07, Ravikumar_Tadi <[EMAIL PROTECTED]> wrote:
>
> Hi Listers,
>
> I have a requirement to delete an incident number from the HPD:CFG Ticket
> Num Generator form after the incident is created in the HelpDesk form.
> Current workflow allows the incident number to be deleted on Modify, but the
> incident number should be deleted on Submit.In the filter command line of
> the runprocess I have written the following code
>
> Application-Delete-Entry "$HPD:CFG Ticket Num Generator$" $Incident
> Number$
>
> But still it dosen't work. Any Clue.
>
>
>
> Regards,
> Ravi Kumar Tadi
> Merrill Lynch Global Technology Infrastructure (GTI)
> +91 40 3063 7433
>
>
>
>
>
>
>
>
>
> DISCLAIMER:
> This email (including any attachments) is intended for the sole use of the
> intended recipient/s and may contain material that is CONFIDENTIAL AND
> PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or
> distribution or forwarding of any or all of the contents in this message is
> STRICTLY PROHIBITED. If you are not the intended recipient, please contact
> the sender by email and delete all copies; your cooperation in this regard
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Re: OT: OpenOffice.org from Sun..

2007-10-05 Thread Carey Matthew Black
Joe,

I have use OOO for a few years now. While I think it is very good for
a free software it is a bit more "rough" than M$ Office.

I have not really had a use for Impress yet. ( But I also have no use
for PowerPoint either.)

I have not really had a use for Math yet. ( But I have no idea what in
M$ Office this would compare to? Maybe something in Word?)

I have not really had a use for Base yet. ( But I also have no use for
Access either.)
  However Base does remind me of Access for as much as I have used the
two of them. I noticed this at the bottom of the Base program. "HSQL
Database Engine". Which I take to mean http://hsqldb.org/. So if you
want to read up on the feature set of the base engine I think that is
the right place to go. Or you can read stuff here too:
http://www.openoffice.org/product/base.html   :) If I had more need
for database ish applications (other than ARS) I would defiantly spend
some time with Base before I would spend time with Access.


Writer does all that I have ever asked it to do.

Calc works almost exactly like Excel. ( minus a few wizards, and with
a few "new tricks" too.) And to my knowledge it does not suffer from
the nasty calculation bug that Excel 2007 appears to have.
(http://blogs.msdn.com/excel/archive/2007/09/25/calculation-issue-update.aspx)


I have spent a bit of time in Draw. And I must admit that I think it
leaves quite a bit to be desired. ( However, I am a big, BIG fan of
Visio. Well at least before M$ purchased it. ) Draw just does not live
up to Visio. However, once again, the price of Draw sure does compare
very well against Visio.
(
http://office.microsoft.com/en-us/products/FX101211561033.aspx
Office Visio Standard 2007
  $259.95 (US) - Buy
  $129.95 (US) - Upgrade

Office Visio Professional 2007
  $559.95 (US) - Buy
  $349.95 (US) - Upgrade

  [ Ouch! You spend as much on Visio as the rest of Office Pro! ]
)

So even though Draw is "harder for me to use". It is a lot more
approachable for me too.

I also find the OO (Open Officee) Java API to be more than a bit
confusing. I find it *very* complicated and I am sure very powerful.
Just to bad that the docs are so lacking for a reasonable Java
programmer (with little OpenOffice knowledge) to do simple things like
take a stack of ARS data and make a diagram from it. :) Can anyone say
Org Chart tool?

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 10/5/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
> **
>
> I pulled this from a summarized list of features that OpenOffice.org
> supports.
>
> Writer – a word processor you can use for anything from writing a quick
> letter to producing an entire book.
> Calc – a powerful spreadsheet with all the tools you need to calculate,
> analyse, and present your data in numerical reports or sizzling graphics.
> Impress – the fastest, most powerful way to create effective multimedia
> presentations.
> Draw – lets you produce everything from simple diagrams to dynamic 3D
> illustrations.
> Base – lets you manipulate databases seamlessly. Create and modify tables,
> forms, queries, and reports, all from within OpenOffice.org
> Math – lets you create mathematical equations with a graphic user interface
> or by directly typing your formulas into the equation editor.
>
> How much of this is true? I was specially interested in 'Base'. Is 'Base'
> like an open database client to any standard RDBMS?
>
> Also what about Impress and Draw? Are they any good for things like creating
> initial data flow diagrams or presentations?
>
>
> Joe D'Souza

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BMC Remedy Product Documentation Filenames

2007-10-05 Thread Michelle L
Hi, David Easter and Fellow Listers:

I'm sure this question has been posed before.  I've noticed that for at 
least the past year that all of the product document PDFs have numbers for 
filenames.  Although, I will always have a preference for the dark ages of 
books, I've adapted to the PDF format. 

In previous versions I liked the convenience of using the Master Index to 
search for a topic, click on the topic result, and auto-open the related 
product pdf on the exact page of the topic.  This feature no longer works 
because all of the references in the Master Index are now invalid.

Do you know if there are any plans to change the file name format to match 
the titles in the Master Index in the near future?

Thank you as always for listening
Michelle

==

Confidentiality Notice: The information contained in and transmitted with this 
communication is strictly confidential, is intended only for the use of the 
intended recipient, and is the property of Countrywide Financial Corporation or 
its affiliates and subsidiaries. If you are not the intended recipient, you are 
hereby notified that any use of the information contained in or transmitted 
with the communication or dissemination, distribution, or copying of this 
communication is strictly prohibited by law. If you have received this 
communication in error, please immediately return this communication to the 
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Re: ARSlist Awards all but software categories over the line

2007-10-05 Thread strauss
All seriousness aside, after my boss and I just spent the morning trying
to "explain" ITSM 7 application behavior to the assembled multitude of
IT staff here (most of whom have almost 10 years of experience with Help
Desk 3, 4, and 5.5), my assessment is that any photo of a large moose
would be sufficient; the BMC logo will be found underneath the steaming
pile, directly behind/below the moose ;-)

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 


  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, October 05, 2007 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Awards all but software categories over the
line


** 
Ok, since you said the name moose.
 
We need someone to take a photo with a moose under the BMC logo.
 
And Happy Friday
Howard


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Re: ARSlist Awards all but software categories over the line

2007-10-05 Thread Howard Richter
Ok, since you said the name moose.

We need someone to take a photo with a moose under the BMC logo.

And Happy Friday
Howard


On 10/5/07, Daniel Bloom <[EMAIL PROTECTED]> wrote:
>
> **
>
> We have enough votes for BMC Remedy Beyond the Call of Duty
>
> and the ARSlist MVP Awards.
>
>
>
> This doesn't mean you should stop voting.
>
>
>
> so far we are at best ½ way to the 50 votes required for any of
>
> the software categories. Surprising since we easily did that last year.
>
>
>
> Also, perhaps the 15 people that have voted for Axton and Matt would
>
> like to try again? Excellent candidates indeed, but not eligible or
> nominated
>
> this year.
>
>
>
> Also a reminder to thank the current sponsors of the ARSlist:
>
> www.Kifinti.com 
>
> and
>
> Daniel Bloom Consulting Inc.
>
> and
>
> www.wwrug.org
>
>
>
> Happy Thanksgiving Weekend!
>
> (might as well start getting used to the Canadian way of things J,
>
> start practicing your moose calls for UserWorld )
>
>
>
>
>
> … Daniel Bloom
>
>
>
> p.s. coming soon: the annual questionnaire about who will be at BMC
> UserWorld
>
>   location will be posted on Tuesday morning
> __20060125___This posting was submitted with HTML in
> it___




-- 
Howard Richter

Remedy ServiceDesk Manager
CedarCrestone Managed Services Center

[EMAIL PROTECTED]

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Re: ITSM 7 Notifications White Paper? Anybody seen this document or is it a myth?

2007-10-05 Thread Rabi Tripathi
William:
To give you an example, I am looking for answser to
this question:

(1) When on-call flag is turned on for any group, all
regular assignment notifications (emails/alerts) for
that group that normally go to the members based on
member's notificatin preferences suddenly stop. Only
the on-call pages go out. Bug or as designed?

Two weeks ago, facing the situation described above, I
found that if I add a "User" notification prerefence
for any on-call group's member, the member was getting
notified thru email/alert etc based on his
preferences. So I figured that on-call group's "System
Default" notifiation preferences are ignored, but any
"User" preferences are honored.

Well, that was then. Now, even after adding "User"
preference, I can't get regular assignment
emails/alerts to go out to on-call group's members.
Was I drunk two weeks ago, or am I drunk now? Or may
be I have been sober all along. I don't know.

There's a long list of questions/obvervations/possible
bugs. I don't want to drive any lister crazy, so I
will stop at this question.

As you can tell, one of my goals is to have on-call
pages go out for a group, but still have regular
emails go to its members when priority is, say, low. I
would think this should be achievable with
configuration without coding, given the elaborate
design of "Notifiation Engine" intended to make it
data driven, but I haven't been able to achieve it.

I don't understand why it's either/or...on-call page
OR emails, and not both. If that's the design, I want
to hear it officially, so I can start coding to change
this behavior.

--- William Rentfrow <[EMAIL PROTECTED]>
wrote:

> What exactly are you looking for?  A list of all the
> notifications in
> ITSM7? 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rabi
> Tripathi
> Sent: Friday, October 05, 2007 2:34 PM
> To: arslist@ARSLIST.ORG
> Subject: ITSM 7 Notifications White Paper? Anybody
> seen this document or
> is it a myth?
> 
> I remember reference to a whitepaper titled "ITSM 7
> Notifications White
> Paper" or something close to it in one of the books.
> 
> I can't find anything like it on support site and
> BMC support says they
> don't know about it. At least the guy I asked said
> he doesn't know about
> it.
> 
> The title sounds irresistible. Anybody seen it? Have
> it?
> 
> Regards.
> 
> 
>  
>

> 
> Catch up on fall's hot new shows on Yahoo! TV. Watch
> previews, get
> listings, and more!
> http://tv.yahoo.com/collections/3658 
> 
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org ARSlist:"Where
> the Answers Are"
> 
>
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Re: ITSM 7 Notifications White Paper? Anybody seen this document or is it a myth?

2007-10-05 Thread Easter, David
> Does anything like this exist for Service Desk?

17-Oct-2006 (White Paper) BMC Best Practice Process Flows
for ITIL Incident and Problem Management PDF  

http://www.bmc.com/supportu/documents/56/78/65678/65678.pdf

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Friday, October 05, 2007 1:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Notifications White Paper? Anybody seen this
document or is it a myth?

Ah, funny question you ask William. What do I seek?
It's a few notches below the secret of the universe.

I just want to be able to understand ITSM 7's assignment & on-call
notification scheme and be able to do some
reconfiguration/customization.

I don't know what exactly would be in this white paper I referred to,
but I am hoping it has something helpful besides what I have been able
to gather so far
from:
(1)ITSM 7 configuration guide
(2)Service Desk 7 User Guide
(3)ITSM 7 Architecture document
(4)ITSM 7 Core training for partners
(5)Extensive tests/experiments over 2 weeks (6)The KB entry on support
site that gives a basic flow of a notification, with filter logs, that I
unfortunately saw only after I had deciphered the basic logic on my own.
(7)The answers I have been able to get from BMC support so far, from a
ticker I recently opened...with the longest issue description (questions
and possible
bugs) I have ever submitted.
(8)Some input from ARSLIST

Anything, everything. So I can do what the customer needs this
"Intensely Torture System Modifiers 7 days a week" guy to do.

David:
I appreciate the reference. It's a useful doc and the table on who gets
notified on which state transition is a useful one. Does anything like
this exist for Service Desk?

The document I mentioned was mentioned in the ITSM core training for
partners document. I don't have that document with me now. I will look
it up and respond with the exact page and the sentence where this white
paper is mentioned.

--- William Rentfrow <[EMAIL PROTECTED]>
wrote:

> What exactly are you looking for?  A list of all the notifications in 
> ITSM7?
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
> Sent: Friday, October 05, 2007 2:34 PM
> To: arslist@ARSLIST.ORG
> Subject: ITSM 7 Notifications White Paper? Anybody seen this document 
> or is it a myth?
> 
> I remember reference to a whitepaper titled "ITSM 7 Notifications 
> White Paper" or something close to it in one of the books.
> 
> I can't find anything like it on support site and BMC support says 
> they don't know about it. At least the guy I asked said he doesn't 
> know about it.
> 
> The title sounds irresistible. Anybody seen it? Have it?
> 
> Regards.
> 
> 
>  
>

> 
> Catch up on fall's hot new shows on Yahoo! TV. Watch previews, get 
> listings, and more!
> http://tv.yahoo.com/collections/3658
> 
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org ARSlist:"Where
> the Answers Are"
> 
>

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Re: Client 7.1

2007-10-05 Thread Wheeler, Dylan
Hey Tai,
I have that client with ARS 6.03 patch 21 without any problems.
Connecting to 3 servers and just tried opening all 3 consoles. No crash.
 
Dylan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nguyen, Tai D
Sent: Friday, October 05, 2007 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Client 7.1


** 

Hello list, 

Has anyone seen any issues with Remedy Client 7.1.00 (the latest
Client) on ARS 6.03 patch 20? 

For example, if you open two Remedy Support Console at the same
time, your Client crashed. 

Thanks 

Tai 

__20060125___This posting was submitted with
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Re: ITSM 7 Notifications White Paper? Anybody seen this document or is it a myth?

2007-10-05 Thread Rabi Tripathi
Ah, funny question you ask William. What do I seek?
It's a few notches below the secret of the universe.

I just want to be able to understand ITSM 7's
assignment & on-call notification scheme and be able
to do some reconfiguration/customization.

I don't know what exactly would be in this white paper
I referred to, but I am hoping it has something
helpful besides what I have been able to gather so far
from:
(1)ITSM 7 configuration guide
(2)Service Desk 7 User Guide
(3)ITSM 7 Architecture document
(4)ITSM 7 Core training for partners
(5)Extensive tests/experiments over 2 weeks
(6)The KB entry on support site that gives a basic
flow of a notification, with filter logs, that I
unfortunately saw only after I had deciphered the
basic logic on my own.
(7)The answers I have been able to get from BMC
support so far, from a ticker I recently opened...with
the longest issue description (questions and possible
bugs) I have ever submitted.
(8)Some input from ARSLIST

Anything, everything. So I can do what the customer
needs this "Intensely Torture System Modifiers 7 days
a week" guy to do.

David:
I appreciate the reference. It's a useful doc and the
table on who gets notified on which state transition
is a useful one. Does anything like this exist for
Service Desk?

The document I mentioned was mentioned in the ITSM
core training for partners document. I don't have that
document with me now. I will look it up and respond
with the exact page and the sentence where this white
paper is mentioned.

--- William Rentfrow <[EMAIL PROTECTED]>
wrote:

> What exactly are you looking for?  A list of all the
> notifications in
> ITSM7? 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rabi
> Tripathi
> Sent: Friday, October 05, 2007 2:34 PM
> To: arslist@ARSLIST.ORG
> Subject: ITSM 7 Notifications White Paper? Anybody
> seen this document or
> is it a myth?
> 
> I remember reference to a whitepaper titled "ITSM 7
> Notifications White
> Paper" or something close to it in one of the books.
> 
> I can't find anything like it on support site and
> BMC support says they
> don't know about it. At least the guy I asked said
> he doesn't know about
> it.
> 
> The title sounds irresistible. Anybody seen it? Have
> it?
> 
> Regards.
> 
> 
>  
>

> 
> Catch up on fall's hot new shows on Yahoo! TV. Watch
> previews, get
> listings, and more!
> http://tv.yahoo.com/collections/3658 
> 
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org ARSlist:"Where
> the Answers Are"
> 
>
___
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> 



   

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Client 7.1

2007-10-05 Thread Nguyen, Tai D
Hello list,

Has anyone seen any issues with Remedy Client 7.1.00 (the latest Client)
on ARS 6.03 patch 20?

For example, if you open two Remedy Support Console at the same time,
your Client crashed.

Thanks

Tai

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Re: ITSM Patch 5 failing

2007-10-05 Thread Joe D'Souza
So far fortunately I am yet to have any problems with it. I have on 2 occasions 
installed Patch 5, both on MS-SQL 2K5 and Windows 2K3. I've had no problems 
with it. I have however installed patch 5 after installing the previous patches 
sequentially as either the previous patches were already installed 
sequentially, or as in one occasion I was on a project where I had started with 
patch 3, and moved upwards from there.

How have you tried installing patch 5? Straight from a vanilla (no patches) 
install of the ITSM apps? If so maybe there is an issue with that..

Joe D'Souza

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of E. Louise van Hine
Sent: Friday, October 05, 2007 5:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Patch 5 failing


I have installed Patch 5 but clearly something went wrong that did not show up 
in the logfiles because I was getting SQL errors upon opening the Change 
Management Console.  The answer was reinstallation.  I was at another customer 
site this week which had installed Patch 5 with apparently no problems.  It 
sounds like it works sometimes, for some folks, and fails sometimes, for 
others.  These both were Windows systems with MSSQL databases.
--
Regards,

Louise van Hine
KTSL Limited
[EMAIL PROTECTED]



Quoting dcharters <[EMAIL PROTECTED]>:

> Developer Cache mode was turned on. I also tried importing the def files
> directly and they failed. Has anyone succesfully installed patch 5 yet?
>
>
> On Wed, 3 Oct 2007 13:19:24 -0400, Joe D'Souza wrote
>> David,
>>
>> Did you put your servers on a development cache mode?
>>
>> If not roll back to pre-patch 5 (assuming you got a DB backup pre-
>> patch 5 install). Then put your server(s) in a development cache
>> mode. Then attempt the install.
>>
>> If you still get these errors or if you have got them after
>> attempting to install with them being in a development cache mode,
>> it might be useful if you send across your install log files.
>>
>> Cheers
>>
>> Joe D'Souza
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] Behalf Of dcharters
>> Sent: Wednesday, October 03, 2007 1:49 PM
>> To: arslist@ARSLIST.ORG
>> Subject: ITSM Patch 5 failing
>>
>> Listers,
>>
>> I have ARS 7.1 with Change, Problem Incendent, Asset, SLM and CMDB
>> 7.0.1. I installed Ptach 4 of each version initialy. I am now trying
>> to install Patch5. It has failed on 2 seperate servers multiple times. It 
>> fails
>> on importing some of the definition files. Has anyone seen this before?
>>
>> Regards,
>>
>> David Charters
>> 317-331-8985
No virus found in this outgoing message.
Checked by AVG Free Edition. 
Version: 7.5.488 / Virus Database: 269.14.1/1051 - Release Date: 10/5/2007 
12:27 PM

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Re: ITSM 7 Notifications White Paper? Anybody seen this document or is it a myth?

2007-10-05 Thread Easter, David
There's a section in the BMC Best Practice Process Flows for ITIL Change
Management white paper on notifications...

http://documents.bmc.com/supportu/documents/57/45/65745/65745.pdf 

Maybe that's what the reference is to?

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Friday, October 05, 2007 12:34 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 Notifications White Paper? Anybody seen this document or
is it a myth?

I remember reference to a whitepaper titled "ITSM 7 Notifications White
Paper" or something close to it in one of the books.

I can't find anything like it on support site and BMC support says they
don't know about it. At least the guy I asked said he doesn't know about
it.

The title sounds irresistible. Anybody seen it? Have it?

Regards.


 


Catch up on fall's hot new shows on Yahoo! TV. Watch previews, get
listings, and more!
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Re: ITSM 7 Notifications White Paper? Anybody seen this document or is it a myth?

2007-10-05 Thread William Rentfrow
What exactly are you looking for?  A list of all the notifications in
ITSM7? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Friday, October 05, 2007 2:34 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 Notifications White Paper? Anybody seen this document or
is it a myth?

I remember reference to a whitepaper titled "ITSM 7 Notifications White
Paper" or something close to it in one of the books.

I can't find anything like it on support site and BMC support says they
don't know about it. At least the guy I asked said he doesn't know about
it.

The title sounds irresistible. Anybody seen it? Have it?

Regards.


 


Catch up on fall's hot new shows on Yahoo! TV. Watch previews, get
listings, and more!
http://tv.yahoo.com/collections/3658 


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ITSM 7 Notifications White Paper? Anybody seen this document or is it a myth?

2007-10-05 Thread Rabi Tripathi
I remember reference to a whitepaper titled "ITSM 7
Notifications White Paper" or something close to it in
one of the books.

I can't find anything like it on support site and BMC
support says they don't know about it. At least the
guy I asked said he doesn't know about it.

The title sounds irresistible. Anybody seen it? Have
it?

Regards.


  

Catch up on fall's hot new shows on Yahoo! TV. Watch previews, get listings, 
and more!
http://tv.yahoo.com/collections/3658 

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Re: Mean Time to Repair reporting?

2007-10-05 Thread Julie L Kanakanui JLKANAKA
thanks for that full explanation!

Julie




Joe D'Souza <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

10/05/2007 02:53 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Mean Time to Repair reporting?






** 
Hours to resolve in my opinion is more the total time of outage, and in a 
very strict sense, not the time taken to repair.
 
Time taken to repair in a strict sense is the time a technician starts on 
a job and finishes it. If the technician revisits the job at different 
times, its the total of all those individual times frames. That statistic 
would only be available if you use the Start/Stop clock functionality.
 
I haven't used HelpDesk 6.03 as I was more involved with custom 
development gigs over the past 3 years than working with the out of the 
box products, so not sure if they had that functionality in it but the 
prior versions did have it.
 
In any case, the mean time be it mean outage time or mean time to repair, 
were never a part of the out of the box bundled reports. You will need to 
build those reports and include them within the reporting module of the 
application so they are available when the user goes to the reporting 
module.
 
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] Behalf Of Julie L Kanakanui JLKANAKA
Sent: Friday, October 05, 2007 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Mean Time to Repair reporting?

** 
Hi, 

We are using Remedy HelpDesk 6.03.   Does anyone know if there are OTB 
reports on Mean Time to Repair metric?   

I know of (and use) the Hours to Resolve field so could just do 
calculations with that, but I would be interested to hear if anyone has 
other suggestions to report on this metric. 

Thanks, 
Julie
__20060125___This posting was submitted with HTML in 
it___ 

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Re: Mean Time to Repair reporting?

2007-10-05 Thread Joe D'Souza
Hours to resolve in my opinion is more the total time of outage, and in a
very strict sense, not the time taken to repair.

Time taken to repair in a strict sense is the time a technician starts on a
job and finishes it. If the technician revisits the job at different times,
its the total of all those individual times frames. That statistic would
only be available if you use the Start/Stop clock functionality.

I haven't used HelpDesk 6.03 as I was more involved with custom development
gigs over the past 3 years than working with the out of the box products, so
not sure if they had that functionality in it but the prior versions did
have it.

In any case, the mean time be it mean outage time or mean time to repair,
were never a part of the out of the box bundled reports. You will need to
build those reports and include them within the reporting module of the
application so they are available when the user goes to the reporting
module.

Joe D'Souza
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Julie L Kanakanui JLKANAKA
  Sent: Friday, October 05, 2007 2:04 PM
  To: arslist@ARSLIST.ORG
  Subject: Mean Time to Repair reporting?


  **
  Hi,

  We are using Remedy HelpDesk 6.03.   Does anyone know if there are OTB
reports on Mean Time to Repair metric?

  I know of (and use) the Hours to Resolve field so could just do
calculations with that, but I would be interested to hear if anyone has
other suggestions to report on this metric.

  Thanks,
  Julie
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.488 / Virus Database: 269.14.1/1051 - Release Date: 10/5/2007
12:27 PM

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Re: OT: OpenOffice.org from Sun..

2007-10-05 Thread [EMAIL PROTECTED]
I use it pretty extensively outside of the office.  I even installed in on my 
kid's computers for them to use for school work (beats buying multiple MS 
Office licenses).  They seem to be able to switch between MS Office and OOo 
pretty seamlessly.  If your looking for something that can read and write MS 
formats (most of the time, it does have rendering problems with some features) 
and don't have a big budget then OOo may be for you.

Dave Fincher
- Original Message 
From: Joe D'Souza <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, October 5, 2007 11:39:39 AM
Subject: OT: OpenOffice.org from Sun..

**


 

Has anybody used this tool OpenOffice.org? How long 
has it been around?

 

I just got a link to download it while 
updating java on my laptop to download it for free. Its description sounds good 
and I'm tempted to try it out.

 

This is the link..

 

http://java.com/en/download/javacom_update.jsp


 

Joe 
D'Souza

__20060125___This posting was submitted with HTML in it___






   

Be a better Globetrotter. Get better travel answers from someone who knows. 
Yahoo! Answers - Check it out.
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Re: HelpDesk Audit

2007-10-05 Thread Thad K Esser
Dave,

The use of TR is pretty entrenched in people's minds.  If your fellow 
developers give you any grief about you not wanting to use TR values, send 
them here and we'll edu-ma-cate them.  :-)

Thad "don't use TR values ever" Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Dave.ARSList" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

10/05/2007 11:07 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: HelpDesk Audit






Joe,

You are indeed absolutely correct!! I am actually a new addition to my 
team
and looks like my fellow developers have used TR heavily!! It's everywhere
:( After the great debate here on ARSList, I have a greater and better
understanding of TR v/s DB values. Believe it or not, the moment I posted
this thread, I noticed the qual and knew it's not the best but that's
because of you, Misi, Axton and everyone else who particiated and educated
newbies like us. I will need to re-visit all of my filter qual.

Thank you Joe though, it's much appreciated.

Dave.


Joe D'Souza wrote:
> 
> Dave,
> 
> I know Misi has already guided you to one of her tools for achieving 
this,
> but I wanted to point out your qualification
> 'TR.Priority' != 'DB.Priority'
> will always be evaluated as true when DB.Priority is NOT NULL when there
> is
> no change to the Priority value when the DB.Priority value is NOT NULL,
> reason being TR.Priority will be NULL when there is no change and
> DB.Priority will be NOT NULL.
> 
> Joe D'Souza
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Dave.ARSList
> Sent: Thursday, October 04, 2007 4:44 PM
> To: arslist@ARSLIST.ORG
> Subject: HelpDesk Audit
> 
> 
> Hello listers,
> 
> Is there a way to get a list of all the fields you are currently 
auditing
> on
> any given form? Possibly details of what you are auditing? Also, let's 
say
> you are auding certain things on HPD:HelpDesk form; If i un-audit some 
of
> those fields, would it affect the existing audit-records? I mean would 
it
> drop all those columns or keep the previously-audited columns and insert
> null now as you are not auditing them anymore? How does it work? Any 
help
> would be greatly appreciated.
> 
> I's confusing because here's what we have on Audit tab of form 
properties
> of
> HPD:HelpDesk
> 
> Audit Style: Log
> Enabled: Yes
> Log Form: HPD:HelpDesk_AuditLogSystem
> Qualification:  'TR.Priority' != 'DB.Priority'
> 
> When i opened HelpDesk_AuditLogSystem form in user client: it only has 
one
> drop-down-> Staus! So does it mean the auditing is not enabled proper? 
Or
> should it be logging to HelpDesk_Audit form instead? How do I make sure
> what
> fields are being audited and where they are being logged and everything?
> 
> Thank you,
> 
> Dave.
> 
> P.S: I've already voted :p
> No virus found in this outgoing message.
> Checked by AVG Free Edition.
> Version: 7.5.488 / Virus Database: 269.14.1/1051 - Release Date: 
10/5/2007
> 12:27 PM
> 
> 
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> the Answers Are"
> 
> 

-- 
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http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13064794
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Re: EXTERNAL command problems

2007-10-05 Thread Arner, Todd
Are the field label and DB name the same for Assigned Group?  If they
are different you will want to make sure to use the DB name in the table
qualification.  The label name will work if searching from the form
itself but you need the DB name for the table qualification.  Try
copying the search string to the table qualification and see if it
works.  Hope that makes sense.

Todd Arner
Great Lakes

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Re: HelpDesk Audit

2007-10-05 Thread Dave.ARSList
Joe,

You are indeed absolutely correct!! I am actually a new addition to my team
and looks like my fellow developers have used TR heavily!! It's everywhere
:( After the great debate here on ARSList, I have a greater and better
understanding of TR v/s DB values. Believe it or not, the moment I posted
this thread, I noticed the qual and knew it's not the best but that's
because of you, Misi, Axton and everyone else who particiated and educated
newbies like us. I will need to re-visit all of my filter qual.

Thank you Joe though, it's much appreciated.

Dave.


Joe D'Souza wrote:
> 
> Dave,
> 
> I know Misi has already guided you to one of her tools for achieving this,
> but I wanted to point out your qualification
> 'TR.Priority' != 'DB.Priority'
> will always be evaluated as true when DB.Priority is NOT NULL when there
> is
> no change to the Priority value when the DB.Priority value is NOT NULL,
> reason being TR.Priority will be NULL when there is no change and
> DB.Priority will be NOT NULL.
> 
> Joe D'Souza
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Dave.ARSList
> Sent: Thursday, October 04, 2007 4:44 PM
> To: arslist@ARSLIST.ORG
> Subject: HelpDesk Audit
> 
> 
> Hello listers,
> 
> Is there a way to get a list of all the fields you are currently auditing
> on
> any given form? Possibly details of what you are auditing? Also, let's say
> you are auding certain things on HPD:HelpDesk form; If i un-audit some of
> those fields, would it affect the existing audit-records? I mean would it
> drop all those columns or keep the previously-audited columns and insert
> null now as you are not auditing them anymore? How does it work? Any help
> would be greatly appreciated.
> 
> I's confusing because here's what we have on Audit tab of form properties
> of
> HPD:HelpDesk
> 
> Audit Style: Log
> Enabled: Yes
> Log Form: HPD:HelpDesk_AuditLogSystem
> Qualification:  'TR.Priority' != 'DB.Priority'
> 
> When i opened HelpDesk_AuditLogSystem form in user client: it only has one
> drop-down-> Staus! So does it mean the auditing is not enabled proper? Or
> should it be logging to HelpDesk_Audit form instead? How do I make sure
> what
> fields are being audited and where they are being logged and everything?
> 
> Thank you,
> 
> Dave.
> 
> P.S: I've already voted :p
> No virus found in this outgoing message.
> Checked by AVG Free Edition.
> Version: 7.5.488 / Virus Database: 269.14.1/1051 - Release Date: 10/5/2007
> 12:27 PM
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
> 
> 

-- 
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http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13064794
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Re: OT: OpenOffice.org from Sun..

2007-10-05 Thread Joe D'Souza
I pulled this from a summarized list of features that OpenOffice.org
supports.

Writer – a word processor you can use for anything from writing a quick
letter to producing an entire book.
Calc – a powerful spreadsheet with all the tools you need to calculate,
analyse, and present your data in numerical reports or sizzling graphics.
Impress – the fastest, most powerful way to create effective multimedia
presentations.
Draw – lets you produce everything from simple diagrams to dynamic 3D
illustrations.
Base – lets you manipulate databases seamlessly. Create and modify tables,
forms, queries, and reports, all from within OpenOffice.org
Math – lets you create mathematical equations with a graphic user interface
or by directly typing your formulas into the equation editor.

How much of this is true? I was specially interested in 'Base'. Is 'Base'
like an open database client to any standard RDBMS?

Also what about Impress and Draw? Are they any good for things like creating
initial data flow diagrams or presentations?

Joe D'Souza
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of patrick zandi
  Sent: Friday, October 05, 2007 1:47 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: OT: OpenOffice.org from Sun..


  **
  love it.. use it at home.. alot..
  better in my opion than the MS stuff..
  I like the export to pdf and many other formats..


  On 10/5/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
**
Has anybody used this tool OpenOffice.org? How long has it been around?

I just got a link to download it while updating java on my laptop to
download it for free. Its description sounds good and I'm tempted to try it
out.

This is the link..

http://java.com/en/download/javacom_update.jsp

Joe D'Souza
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.488 / Virus Database: 269.14.1/1051 - Release Date: 10/5/2007
12:27 PM


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Mean Time to Repair reporting?

2007-10-05 Thread Julie L Kanakanui JLKANAKA
Hi,

We are using Remedy HelpDesk 6.03.   Does anyone know if there are OTB 
reports on Mean Time to Repair metric? 

I know of (and use) the Hours to Resolve field so could just do 
calculations with that, but I would be interested to hear if anyone has 
other suggestions to report on this metric.

Thanks,
Julie

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Re: OpenOffice.org from Sun..

2007-10-05 Thread Watson, Benjamin A.
Even better, Google search for Open Office Portable.

 

The entire Open Office suite ("word", "excel", "powerpoint", "access")
can be installed to a flash drive.  Now you have a free office suite
that can travel with you without the need to install anything on the
actual computer.  It comes in handy if you have to read documentation in
Word format on a server that doesn't have MS Office installed.

 

I kind of favor Open Office myself over the MS product as I consistently
fight MS Office with formatting issues.  OO's export-to-PDF feature it
worth its weight in gold.  I don't think OO can handle MS Office 2007
Word documents (*.docx) yet.  Then again, I abhor Office 2007 and
usually save documents in Office 97-2003 compatibility format.

 

Ben

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of L. J. Head
Sent: Friday, October 05, 2007 12:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: OpenOffice.org from Sun..

 

It's an open source office replacement...it can import and save to most
MS Office document versions.  It comes standard with most Linux
distributions...I use it on my home machine (Ubuntu)...it's a pretty
good suite

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Friday, October 05, 2007 11:40 AM
To: arslist@ARSLIST.ORG
Subject: OT: OpenOffice.org from Sun..

** 

Has anybody used this tool OpenOffice.org? How long has it been around?

 

I just got a link to download it while updating java on my laptop to
download it for free. Its description sounds good and I'm tempted to try
it out.

 

This is the link..

 

http://java.com/en/download/javacom_update.jsp

 

Joe D'Souza

__20060125___This posting was submitted with HTML in
it___ 

__20060125___This posting was submitted with HTML in
it___

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Re: HelpDesk Audit

2007-10-05 Thread Shellman, David
Joe,

Misi is male not female..

Dave

Dave
--
[EMAIL PROTECTED] (Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Fri Oct 05 13:48:19 2007
Subject: Re: HelpDesk Audit

** 
Dave,
 
I know Misi has already guided you to one of her tools for achieving this, but 
I wanted to point out your qualification
'TR.Priority' != 'DB.Priority'
will always be evaluated as true when DB.Priority is NOT NULL when there is no 
change to the Priority value when the DB.Priority value is NOT NULL, reason 
being TR.Priority will be NULL when there is no change and DB.Priority will be 
NOT NULL.
 
Joe D'Souza
 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG  ]On Behalf Of 
Dave.ARSList
Sent: Thursday, October 04, 2007 4:44 PM
To: arslist@ARSLIST.ORG
Subject: HelpDesk Audit


Hello listers,

Is there a way to get a list of all the fields you are currently auditing on 
any given form? Possibly details of what you are auditing? Also, let's say you 
are auding certain things on HPD:HelpDesk form; If i un-audit some of those 
fields, would it affect the existing audit-records? I mean would it drop all 
those columns or keep the previously-audited columns and insert null now as you 
are not auditing them anymore? How does it work? Any help would be greatly 
appreciated.

I's confusing because here's what we have on Audit tab of form properties of 
HPD:HelpDesk

Audit Style: Log
Enabled: Yes
Log Form: HPD:HelpDesk_AuditLogSystem
Qualification:  'TR.Priority' != 'DB.Priority'

When i opened HelpDesk_AuditLogSystem form in user client: it only has one 
drop-down-> Staus! So does it mean the auditing is not enabled proper? Or 
should it be logging to HelpDesk_Audit form instead? How do I make sure what 
fields are being audited and where they are being logged and everything?

Thank you,

Dave.

P.S: I've already voted :p
__20060125___This posting was submitted with HTML in it___ 


Re: HelpDesk Audit

2007-10-05 Thread Joe D'Souza
Dave,

I know Misi has already guided you to one of her tools for achieving this,
but I wanted to point out your qualification
'TR.Priority' != 'DB.Priority'
will always be evaluated as true when DB.Priority is NOT NULL when there is
no change to the Priority value when the DB.Priority value is NOT NULL,
reason being TR.Priority will be NULL when there is no change and
DB.Priority will be NOT NULL.

Joe D'Souza

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Dave.ARSList
Sent: Thursday, October 04, 2007 4:44 PM
To: arslist@ARSLIST.ORG
Subject: HelpDesk Audit


Hello listers,

Is there a way to get a list of all the fields you are currently auditing on
any given form? Possibly details of what you are auditing? Also, let's say
you are auding certain things on HPD:HelpDesk form; If i un-audit some of
those fields, would it affect the existing audit-records? I mean would it
drop all those columns or keep the previously-audited columns and insert
null now as you are not auditing them anymore? How does it work? Any help
would be greatly appreciated.

I's confusing because here's what we have on Audit tab of form properties of
HPD:HelpDesk

Audit Style: Log
Enabled: Yes
Log Form: HPD:HelpDesk_AuditLogSystem
Qualification:  'TR.Priority' != 'DB.Priority'

When i opened HelpDesk_AuditLogSystem form in user client: it only has one
drop-down-> Staus! So does it mean the auditing is not enabled proper? Or
should it be logging to HelpDesk_Audit form instead? How do I make sure what
fields are being audited and where they are being logged and everything?

Thank you,

Dave.

P.S: I've already voted :p
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.488 / Virus Database: 269.14.1/1051 - Release Date: 10/5/2007
12:27 PM

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Re: OT: OpenOffice.org from Sun..

2007-10-05 Thread patrick zandi
love it.. use it at home.. alot..
better in my opion than the MS stuff..
I like the export to pdf and many other formats..


On 10/5/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
>
> ** Has anybody used this tool OpenOffice.org? How long has it been around?
>
> I just got a link to download it while updating java on my laptop to
> download it for free. Its description sounds good and I'm tempted to try it
> out.
>
> This is the link..
>
> http://java.com/en/download/javacom_update.jsp
>  **
> *Joe D'Souza*
> __20060125___This posting was submitted with HTML in
> it___




-- 
Patrick Zandi

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Re: OpenOffice.org from Sun..

2007-10-05 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
Yes, I've used it on and off for many years.  I believe it became "Open
Office" in 2000 or 2001 when Sun acquired a product that I think was
called Star Office.

Is it a good product? Well, for a free product, it's excellent.  As
competition for something like Office, it doesn't hold a
candle--especially the word processor.  The word processor, to me, is a
souped up version of Wordpad.  One nice feature is it can export
documents as PDFs.

OpenOffice "can" open Office documents, but notice I put the word "can"
in quotes.  It doesn't render them very well.

I used OpenOffice quite a bit a few years ago, then jettisoned it for
its lack of features.  Then just last week, I decided to download it and
try it again, but after just about 30 minutes, I canned it.

It might be a great product for people with more basic needs.  In my
work I have to write very complex documents, and OpenOffice just isn't
good enough.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Friday, October 05, 2007 12:40 PM
To: arslist@ARSLIST.ORG
Subject: OT: OpenOffice.org from Sun..

** 
Has anybody used this tool OpenOffice.org? How long has it been around?
 
I just got a link to download it while updating java on my laptop to
download it for free. Its description sounds good and I'm tempted to try
it out.
 
This is the link..
 
http://java.com/en/download/javacom_update.jsp
 
Joe D'Souza
__20060125___This posting was submitted with HTML in
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Re: OpenOffice.org from Sun..

2007-10-05 Thread L. J. Head
It's an open source office replacement...it can import and save to most MS
Office document versions.  It comes standard with most Linux
distributions...I use it on my home machine (Ubuntu)...it's a pretty good
suite

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Friday, October 05, 2007 11:40 AM
To: arslist@ARSLIST.ORG
Subject: OT: OpenOffice.org from Sun..


** 
Has anybody used this tool OpenOffice.org? How long has it been around?
 
I just got a link to download it while updating java on my laptop to
download it for free. Its description sounds good and I'm tempted to try it
out.
 
This is the link..
 
http://java.com/en/download/javacom_update.jsp
 
Joe D'Souza
__20060125___This posting was submitted with HTML in
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OT: OpenOffice.org from Sun..

2007-10-05 Thread Joe D'Souza
Has anybody used this tool OpenOffice.org? How long has it been around?

I just got a link to download it while updating java on my laptop to
download it for free. Its description sounds good and I'm tempted to try it
out.

This is the link..

http://java.com/en/download/javacom_update.jsp

Joe D'Souza
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.488 / Virus Database: 269.14.1/1051 - Release Date: 10/5/2007
12:27 PM

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Humor:Signs Your Spouse loves your Cat more than They Love You!

2007-10-05 Thread Gidd
TGIF !!



 
The cat gets to sit in the front seat on long car rides.


 
Your cat gets taken out to dinner more often than you do.


 
On your answering machine, you're mailbox #3. (Your cat is #2.)


 
On your answering machine, you're mailbox #3. (Your cat is #1.)


 
There's never any toilet paper but there's always plenty of cat litter.


 
At Christmas, your spouse includes the cat's name on Christmas cards, but
sometimes forgets to list your name.


 
When your spouse gets home, you always hear "Meow Meow Meow" before "Honey,
I'm home!"


 
When your spouse leaves messages before they leave, they always place them
at the very bottom of the fridge. 


 
Your cat is in the will, but you're not. In the event of your cat's death,
your cat's kittens are next on the list.


 
Your spouse left you... and the cat's gone, too. 

 

Regards.Gidd 

 

 

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Re: ARSlist Awards all but software categories over the line

2007-10-05 Thread Shellman, David
And a happy Thanksgiving weekend to you.
 
Dave



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Daniel Bloom
Sent: Friday, October 05, 2007 9:55 AM
To: arslist@ARSLIST.ORG
Subject: ARSlist Awards all but software categories over the line


** 

We have enough votes for BMC Remedy Beyond the Call of Duty

and the ARSlist MVP Awards.

 

This doesn't mean you should stop voting.

 

so far we are at best ½ way to the 50 votes required for any of

the software categories. Surprising since we easily did that last year.

 

Also, perhaps the 15 people that have voted for Axton and Matt would

like to try again? Excellent candidates indeed, but not eligible or nominated

this year.

 

Also a reminder to thank the current sponsors of the ARSlist: 

www.Kifinti.com  

and

Daniel Bloom Consulting Inc.

and

www.wwrug.org  

 

Happy Thanksgiving Weekend!

(might as well start getting used to the Canadian way of things :-),

start practicing your moose calls for UserWorld )

 

 

... Daniel Bloom

 

p.s. coming soon: the annual questionnaire about who will be at BMC UserWorld

  location will be posted on Tuesday morning

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Problem with Task Groups

2007-10-05 Thread Pedro Cardoso
Hi List!

I have a problem with Change Management 7.0.2 patch 4, ARS 7.0.1 patch 3 WIN
2003 SQL 2005

In specific with Task Groups, when the RFC is "Implementation In Progress"
the first Task is Assigned but when it is Closed with Successful the next
sequence Task is no "awaked" and keeps "staged" status.

Is this fixed with patch 05? or what ACTL or FLTR makes that work?

Thanks.


Pedro
MX

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Re: Attention people licensing 7.1 on a Linux server

2007-10-05 Thread Easter, David
FYI, I followed up with development on this issue and we couldn't
duplicate it in house.  Adding or upgrading a valid license (i.e. not
expired) through the Administration Console to an AR System 7.1.00
server running on Linux worked just fine. 
 
Do you have a defect number logged against your issue?  I'd like to
ensure that the information you posted applies to all customers or
perhaps identify that this was a unique situation for you.  
 
Thanks, 
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carpenter, Michael
Sent: Friday, September 28, 2007 2:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Attention people licensing 7.1 on a Linux server


** 
Chris,
 
I also saw your previous post about this issue.  We had the same issue
you described with the "key is not valid for this server" followed by
the "BMC Software hereby grants licensee..." messages except we are
running Windows 2003 Server and SQL Server 2005.  It turned out that
when we purged our license from our old 6.3 server, the new license
generated for our 7.1 server showed the "Number of Licenses" as 3.  BMC
Support regenerated our license key with "Number of Licenses" as 1 and
it worked just fine.
 
 
Michael Carpenter



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris
Sent: Friday, September 28, 2007 9:28 AM
To: arslist@ARSLIST.ORG
Subject: Attention people licensing 7.1 on a Linux server


** 

We've had an issue open with BMC for a couple of weeks now because we
could not get a license applied on our Red Hat 5 server.  As you know,
you have to use the User tool to apply licenses in 7.1.  We'd input the
information, get a warning that the key was not valid for the server,
then a conformation that "BMC herby grants use of..." making it look
like it was accepted.

 

We found out it wasn't when we tried to install Incident and the def
file for City was failing because of the 2000 max record limitation.

 

BMC sent a few different keys, none of which worked.  

 

Today, a BMC rep asked if we had tried using the admin tool to apply the
licenses.  I told him I had tried our 6.3 admin tool and got the same
error.  He said he had done it with the 7.0.1 admin tool and it worked,
so we downloaded it and they took.

 

Apparently there is some sort of bug with Linux servers and the user
tool licensing.  If anyone is planning to upgrade to 7.1 on a Linux
server, remember to keep a copy of the 7.0.1 admin tool around until
there's a patch for this.

 

Chris Moore

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Re: HelpDesk Audit

2007-10-05 Thread Misi Mladoniczky
Hi,

In many cases when something has a 0-value, the row is removed from the
def-file.

In this case, there is only 50 fields that is audited.

The fields has the flag set to 1 which means 'Audit'.
No 'Copy' or 'Audit and Copy' is present in your def-file.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Misi,
>
> I was able to dump out the text file. I noticed it only had fields with
> fieldOption 1. I assume I don't have any fields with fieldOption 2 or 3.
> However, does it mean it doesn't dump out any fields with fieldOption 0?
> Or
> it means every single fields are being audited? The later one can'e be the
> case as the text file merely had about 50 fields. Or wait may be it is
> auditing all the fields by default and the rest are display-only temp
> fields? Anyways, either case, is it also possible to query the backend to
> get the same information? I assume it'll  be available somewhere in the
> databse.
>
> Thank you,
>
> Dave.
>
>
> Misi Mladoniczky wrote:
>>
>> Hi!
>>
>> I think you can look at fieldOption in a def-file to find audited
>> fields.
>>
>> These are the values from api/include/ar.h:
>> #define AR_AUDIT_NONE 0
>> #define AR_AUDIT_COPY 1
>> #define AR_AUDIT_LOG  2
>>
>> fieldOption : 1 => audit
>> fieldOption : 2 => copy
>> fieldOption : 3 => audit+copy (1+2)
>>
>> You can use our free rrrDefSearch utility for a quick search:
>> C:\rrr\def> rrrdefsearch -s tmp.def -m fieldOption -v
>> typename subtype subid subnamesubattr rowdata
>> schema  test field   7 Status fieldOption 1
>> schema  test field   8 ShortDescr fieldOption 2
>> schema  test field   536870913 Test1  fieldOption 3
>> schema  test field   536870914 Test2  fieldOption 1
>>
>> It can be downloaded from https://www.rrr.se/cgi/tools/main#rrrDefSearch
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se
>>
>> Products from RRR Scandinavia:
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> * RRR|Translator - Manage and automate your language translations.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>>> Hello listers,
>>>
>>> I really need help with this. any help would be highly appreciated.
>>>
>>> Thanks in advance.
>>>
>>> Dave.
>>>
>>>
>>> Dave.ARSList wrote:

 Hello listers,

 Is there a way to get a list of all the fields you are currently
 auditing
 on any given form? Possibly details of what you are auditing? Also,
 let's
 say you are auding certain things on HPD:HelpDesk form; If i un-audit
 some
 of those fields, would it affect the existing audit-records? I mean
 would
 it drop all those columns or keep the previously-audited columns and
 insert null now as you are not auditing them anymore? How does it
 work?
 Any help would be greatly appreciated.

 I's confusing because here's what we have on Audit tab of form
 properties
 of HPD:HelpDesk

 Audit Style: Log
 Enabled: Yes
 Log Form: HPD:HelpDesk_AuditLogSystem
 Qualification:  'TR.Priority' != 'DB.Priority'

 When i opened HelpDesk_AuditLogSystem form in user client: it only has
 one
 drop-down-> Staus! So does it mean the auditing is not enabled proper?
 Or
 should it be logging to HelpDesk_Audit form instead? How do I make
 sure
 what fields are being audited and where they are being logged and
 everything?

 Thank you,

 Dave.

 P.S: I've already voted :p

>>>
>>> --
>>> View this message in context:
>>> http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13060243
>>> Sent from the ARS (Action Request System) mailing list archive at
>>> Nabble.com.
>>>
>>> ___
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>>> ARSlist:"Where
>>> the Answers Are"
>>>
>>
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>>
>
> --
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> http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13062438
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
> ___
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> the Answers Are"
>

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Re: HelpDesk Audit

2007-10-05 Thread Dave.ARSList
Misi,

I was able to dump out the text file. I noticed it only had fields with
fieldOption 1. I assume I don't have any fields with fieldOption 2 or 3.
However, does it mean it doesn't dump out any fields with fieldOption 0? Or
it means every single fields are being audited? The later one can'e be the
case as the text file merely had about 50 fields. Or wait may be it is
auditing all the fields by default and the rest are display-only temp
fields? Anyways, either case, is it also possible to query the backend to
get the same information? I assume it'll  be available somewhere in the
databse.

Thank you,

Dave.


Misi Mladoniczky wrote:
> 
> Hi!
> 
> I think you can look at fieldOption in a def-file to find audited fields.
> 
> These are the values from api/include/ar.h:
> #define AR_AUDIT_NONE 0
> #define AR_AUDIT_COPY 1
> #define AR_AUDIT_LOG  2
> 
> fieldOption : 1 => audit
> fieldOption : 2 => copy
> fieldOption : 3 => audit+copy (1+2)
> 
> You can use our free rrrDefSearch utility for a quick search:
> C:\rrr\def> rrrdefsearch -s tmp.def -m fieldOption -v
> typename subtype subid subnamesubattr rowdata
> schema  test field   7 Status fieldOption 1
> schema  test field   8 ShortDescr fieldOption 2
> schema  test field   536870913 Test1  fieldOption 3
> schema  test field   536870914 Test2  fieldOption 1
> 
> It can be downloaded from https://www.rrr.se/cgi/tools/main#rrrDefSearch
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se
> 
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> * RRR|Translator - Manage and automate your language translations.
> Find these products, and many free tools and utilities, at http://rrr.se.
> 
>> Hello listers,
>>
>> I really need help with this. any help would be highly appreciated.
>>
>> Thanks in advance.
>>
>> Dave.
>>
>>
>> Dave.ARSList wrote:
>>>
>>> Hello listers,
>>>
>>> Is there a way to get a list of all the fields you are currently
>>> auditing
>>> on any given form? Possibly details of what you are auditing? Also,
>>> let's
>>> say you are auding certain things on HPD:HelpDesk form; If i un-audit
>>> some
>>> of those fields, would it affect the existing audit-records? I mean
>>> would
>>> it drop all those columns or keep the previously-audited columns and
>>> insert null now as you are not auditing them anymore? How does it work?
>>> Any help would be greatly appreciated.
>>>
>>> I's confusing because here's what we have on Audit tab of form
>>> properties
>>> of HPD:HelpDesk
>>>
>>> Audit Style: Log
>>> Enabled: Yes
>>> Log Form: HPD:HelpDesk_AuditLogSystem
>>> Qualification:  'TR.Priority' != 'DB.Priority'
>>>
>>> When i opened HelpDesk_AuditLogSystem form in user client: it only has
>>> one
>>> drop-down-> Staus! So does it mean the auditing is not enabled proper?
>>> Or
>>> should it be logging to HelpDesk_Audit form instead? How do I make sure
>>> what fields are being audited and where they are being logged and
>>> everything?
>>>
>>> Thank you,
>>>
>>> Dave.
>>>
>>> P.S: I've already voted :p
>>>
>>
>> --
>> View this message in context:
>> http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13060243
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>>
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>> the Answers Are"
>>
> 
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Flashboards Force the Zero value or at least the FULL legend.

2007-10-05 Thread patrick zandi
>
> Flashboard Customers,


If you have a flashboard with 4 possible values and 2 sometimes are 0 and
the other 2 have numbers..
How can you force the Value's to display as a Zero..

Example
Question 1
Answers are 0 1 2 3   DB wise..
but if 0 and 1 are not present (as represented as a Zero)
then then Value or Legend does not show properly.
Can I force the Legend? or Force the Zero?



-- 
Patrick Zandi

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Re: ARSlist Awards all but software categories over the line

2007-10-05 Thread Pickering, Christopher
I wonder if we should have an ARSlist hall of fame. 

C

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Dave.ARSList
Sent: Friday, October 05, 2007 11:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Awards all but software categories over the line

Listers,

It upsets me when there are people like Misi, Axton, Matt and other nominees 
share tremendous knowledge and help everybody and still people do not have 
enough courtesy to vote!! 

I wish I can vote 1000s of time 'cos I would!! May be we should have "Remedy 
Idol" contest which allows users to keep voting unlimited time!!

thanks,

Dave.


Daniel Bloom wrote:
> 
> We have enough votes for BMC Remedy Beyond the Call of Duty
> 
> and the ARSlist MVP Awards.
> 
>  
> 
> This doesn’t mean you should stop voting.
> 
>  
> 
> so far we are at best ½ way to the 50 votes required for any of
> 
> the software categories. Surprising since we easily did that last year.
> 
>  
> 
> Also, perhaps the 15 people that have voted for Axton and Matt would
> 
> like to try again? Excellent candidates indeed, but not eligible or 
> nominated
> 
> this year.
> 
>  
> 
> Also a reminder to thank the current sponsors of the ARSlist: 
> 
> www.Kifinti.com 
> 
> and
> 
> Daniel Bloom Consulting Inc.
> 
> and
> 
> www.wwrug.org 
> 
>  
> 
> Happy Thanksgiving Weekend!
> 
> (might as well start getting used to the Canadian way of things :-),
> 
> start practicing your moose calls for UserWorld )
> 
>  
> 
>  
> 
> … Daniel Bloom
> 
>  
> 
> p.s. coming soon: the annual questionnaire about who will be at BMC 
> UserWorld
> 
>   location will be posted on Tuesday morning
> 
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> ARSlist:"Where the Answers Are"
> 
> 

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Re: HelpDesk Audit

2007-10-05 Thread Dave.ARSList
Misi,

I guess I needed rrrDefAndBlind tool LOL. I got it under rrrCommands. 

Thanks again.

Dave.


Dave.ARSList wrote:
> 
> Misi,
> 
> I checked out the site but I did not find rrrDefSearch.
> 
> The tools available are following:
> 
> RRR|License - License Tuning and Statistics 
> RRR|Log - Logfile Analyzer and Performance Tuner 
> RRR|HelpText (free) - Manage your Help Texts 
> RRR|Lock (free) - Generic Record Locking 
> RRR|Flash (free) - Graphical Statistics on your Tickets 
> RRR|Chive (free) - Record archiving and fast data copy 
> RRR|Commands (free) - Download section with free command line tools 
> RRR|Offline - Run RRR|License and RRR|Log on your local workstation 
> RRR|DiaryX (free) - Extract statistics from your Diary Fields or help you
> convert to a Diary Form 
> RRR|ChangeField (free) - Multiple Change Field Action Creator 
> 
> Am i missing something here?
> 
> Thank you,
> 
> Dave.
> 
> 
> Misi Mladoniczky wrote:
>> 
>> Hi!
>> 
>> I think you can look at fieldOption in a def-file to find audited fields.
>> 
>> These are the values from api/include/ar.h:
>> #define AR_AUDIT_NONE 0
>> #define AR_AUDIT_COPY 1
>> #define AR_AUDIT_LOG  2
>> 
>> fieldOption : 1 => audit
>> fieldOption : 2 => copy
>> fieldOption : 3 => audit+copy (1+2)
>> 
>> You can use our free rrrDefSearch utility for a quick search:
>> C:\rrr\def> rrrdefsearch -s tmp.def -m fieldOption -v
>> typename subtype subid subnamesubattr rowdata
>> schema  test field   7 Status fieldOption 1
>> schema  test field   8 ShortDescr fieldOption 2
>> schema  test field   536870913 Test1  fieldOption 3
>> schema  test field   536870914 Test2  fieldOption 1
>> 
>> It can be downloaded from https://www.rrr.se/cgi/tools/main#rrrDefSearch
>> 
>> Best Regards - Misi, RRR AB, http://www.rrr.se
>> 
>> Products from RRR Scandinavia:
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> * RRR|Translator - Manage and automate your language translations.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>> 
>>> Hello listers,
>>>
>>> I really need help with this. any help would be highly appreciated.
>>>
>>> Thanks in advance.
>>>
>>> Dave.
>>>
>>>
>>> Dave.ARSList wrote:

 Hello listers,

 Is there a way to get a list of all the fields you are currently
 auditing
 on any given form? Possibly details of what you are auditing? Also,
 let's
 say you are auding certain things on HPD:HelpDesk form; If i un-audit
 some
 of those fields, would it affect the existing audit-records? I mean
 would
 it drop all those columns or keep the previously-audited columns and
 insert null now as you are not auditing them anymore? How does it work?
 Any help would be greatly appreciated.

 I's confusing because here's what we have on Audit tab of form
 properties
 of HPD:HelpDesk

 Audit Style: Log
 Enabled: Yes
 Log Form: HPD:HelpDesk_AuditLogSystem
 Qualification:  'TR.Priority' != 'DB.Priority'

 When i opened HelpDesk_AuditLogSystem form in user client: it only has
 one
 drop-down-> Staus! So does it mean the auditing is not enabled proper?
 Or
 should it be logging to HelpDesk_Audit form instead? How do I make sure
 what fields are being audited and where they are being logged and
 everything?

 Thank you,

 Dave.

 P.S: I've already voted :p

>>>
>>> --
>>> View this message in context:
>>> http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13060243
>>> Sent from the ARS (Action Request System) mailing list archive at
>>> Nabble.com.
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
>>> the Answers Are"
>>>
>> 
>> ___
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>> the Answers Are"
>> 
>> 
> 
> 

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Re: HelpDesk Audit

2007-10-05 Thread Misi Mladoniczky
Hi Dave,

If you login, you will be able to find ut under the RRR|Commands.

The direct access url (when you have registered an account) is:
https://www.rrr.se/cgi/tools/main#rrrDefSearch

Best Regards - Misi, RRR AB, http://www.rrr.se/sv/

> Misi,
>
> I checked out the site but I did not find rrrDefSearch.
>
> The tools available are following:
>
> RRR|License - License Tuning and Statistics
> RRR|Log - Logfile Analyzer and Performance Tuner
> RRR|HelpText (free) - Manage your Help Texts
> RRR|Lock (free) - Generic Record Locking
> RRR|Flash (free) - Graphical Statistics on your Tickets
> RRR|Chive (free) - Record archiving and fast data copy
> RRR|Commands (free) - Download section with free command line tools
> RRR|Offline - Run RRR|License and RRR|Log on your local workstation
> RRR|DiaryX (free) - Extract statistics from your Diary Fields or help you
> convert to a Diary Form
> RRR|ChangeField (free) - Multiple Change Field Action Creator
>
> Am i missing something here?
>
> Thank you,
>
> Dave.
>
>
> Misi Mladoniczky wrote:
>>
>> Hi!
>>
>> I think you can look at fieldOption in a def-file to find audited
>> fields.
>>
>> These are the values from api/include/ar.h:
>> #define AR_AUDIT_NONE 0
>> #define AR_AUDIT_COPY 1
>> #define AR_AUDIT_LOG  2
>>
>> fieldOption : 1 => audit
>> fieldOption : 2 => copy
>> fieldOption : 3 => audit+copy (1+2)
>>
>> You can use our free rrrDefSearch utility for a quick search:
>> C:\rrr\def> rrrdefsearch -s tmp.def -m fieldOption -v
>> typename subtype subid subnamesubattr rowdata
>> schema  test field   7 Status fieldOption 1
>> schema  test field   8 ShortDescr fieldOption 2
>> schema  test field   536870913 Test1  fieldOption 3
>> schema  test field   536870914 Test2  fieldOption 1
>>
>> It can be downloaded from https://www.rrr.se/cgi/tools/main#rrrDefSearch
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se
>>
>> Products from RRR Scandinavia:
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> * RRR|Translator - Manage and automate your language translations.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>>> Hello listers,
>>>
>>> I really need help with this. any help would be highly appreciated.
>>>
>>> Thanks in advance.
>>>
>>> Dave.
>>>
>>>
>>> Dave.ARSList wrote:

 Hello listers,

 Is there a way to get a list of all the fields you are currently
 auditing
 on any given form? Possibly details of what you are auditing? Also,
 let's
 say you are auding certain things on HPD:HelpDesk form; If i un-audit
 some
 of those fields, would it affect the existing audit-records? I mean
 would
 it drop all those columns or keep the previously-audited columns and
 insert null now as you are not auditing them anymore? How does it
 work?
 Any help would be greatly appreciated.

 I's confusing because here's what we have on Audit tab of form
 properties
 of HPD:HelpDesk

 Audit Style: Log
 Enabled: Yes
 Log Form: HPD:HelpDesk_AuditLogSystem
 Qualification:  'TR.Priority' != 'DB.Priority'

 When i opened HelpDesk_AuditLogSystem form in user client: it only has
 one
 drop-down-> Staus! So does it mean the auditing is not enabled proper?
 Or
 should it be logging to HelpDesk_Audit form instead? How do I make
 sure
 what fields are being audited and where they are being logged and
 everything?

 Thank you,

 Dave.

 P.S: I've already voted :p

>>>
>>> --
>>> View this message in context:
>>> http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13060243
>>> Sent from the ARS (Action Request System) mailing list archive at
>>> Nabble.com.
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> ARSlist:"Where
>>> the Answers Are"
>>>
>>
>> ___
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>>
>>
>
> --
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> http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13061683
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> Nabble.com.
>
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>

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Re: HelpDesk Audit

2007-10-05 Thread Dave.ARSList
Misi,

I checked out the site but I did not find rrrDefSearch.

The tools available are following:

RRR|License - License Tuning and Statistics 
RRR|Log - Logfile Analyzer and Performance Tuner 
RRR|HelpText (free) - Manage your Help Texts 
RRR|Lock (free) - Generic Record Locking 
RRR|Flash (free) - Graphical Statistics on your Tickets 
RRR|Chive (free) - Record archiving and fast data copy 
RRR|Commands (free) - Download section with free command line tools 
RRR|Offline - Run RRR|License and RRR|Log on your local workstation 
RRR|DiaryX (free) - Extract statistics from your Diary Fields or help you
convert to a Diary Form 
RRR|ChangeField (free) - Multiple Change Field Action Creator 

Am i missing something here?

Thank you,

Dave.


Misi Mladoniczky wrote:
> 
> Hi!
> 
> I think you can look at fieldOption in a def-file to find audited fields.
> 
> These are the values from api/include/ar.h:
> #define AR_AUDIT_NONE 0
> #define AR_AUDIT_COPY 1
> #define AR_AUDIT_LOG  2
> 
> fieldOption : 1 => audit
> fieldOption : 2 => copy
> fieldOption : 3 => audit+copy (1+2)
> 
> You can use our free rrrDefSearch utility for a quick search:
> C:\rrr\def> rrrdefsearch -s tmp.def -m fieldOption -v
> typename subtype subid subnamesubattr rowdata
> schema  test field   7 Status fieldOption 1
> schema  test field   8 ShortDescr fieldOption 2
> schema  test field   536870913 Test1  fieldOption 3
> schema  test field   536870914 Test2  fieldOption 1
> 
> It can be downloaded from https://www.rrr.se/cgi/tools/main#rrrDefSearch
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se
> 
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> * RRR|Translator - Manage and automate your language translations.
> Find these products, and many free tools and utilities, at http://rrr.se.
> 
>> Hello listers,
>>
>> I really need help with this. any help would be highly appreciated.
>>
>> Thanks in advance.
>>
>> Dave.
>>
>>
>> Dave.ARSList wrote:
>>>
>>> Hello listers,
>>>
>>> Is there a way to get a list of all the fields you are currently
>>> auditing
>>> on any given form? Possibly details of what you are auditing? Also,
>>> let's
>>> say you are auding certain things on HPD:HelpDesk form; If i un-audit
>>> some
>>> of those fields, would it affect the existing audit-records? I mean
>>> would
>>> it drop all those columns or keep the previously-audited columns and
>>> insert null now as you are not auditing them anymore? How does it work?
>>> Any help would be greatly appreciated.
>>>
>>> I's confusing because here's what we have on Audit tab of form
>>> properties
>>> of HPD:HelpDesk
>>>
>>> Audit Style: Log
>>> Enabled: Yes
>>> Log Form: HPD:HelpDesk_AuditLogSystem
>>> Qualification:  'TR.Priority' != 'DB.Priority'
>>>
>>> When i opened HelpDesk_AuditLogSystem form in user client: it only has
>>> one
>>> drop-down-> Staus! So does it mean the auditing is not enabled proper?
>>> Or
>>> should it be logging to HelpDesk_Audit form instead? How do I make sure
>>> what fields are being audited and where they are being logged and
>>> everything?
>>>
>>> Thank you,
>>>
>>> Dave.
>>>
>>> P.S: I've already voted :p
>>>
>>
>> --
>> View this message in context:
>> http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13060243
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
>> the Answers Are"
>>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
> 
> 

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Re: HelpDesk Audit

2007-10-05 Thread Dave.ARSList
Awesome!!

Thank you so much Misi, it's much appreciated. I also want to thank you and
Axton for in-dept explanation about TR and DB values.

Thanks again.


Misi Mladoniczky wrote:
> 
> Hi!
> 
> I think you can look at fieldOption in a def-file to find audited fields.
> 
> These are the values from api/include/ar.h:
> #define AR_AUDIT_NONE 0
> #define AR_AUDIT_COPY 1
> #define AR_AUDIT_LOG  2
> 
> fieldOption : 1 => audit
> fieldOption : 2 => copy
> fieldOption : 3 => audit+copy (1+2)
> 
> You can use our free rrrDefSearch utility for a quick search:
> C:\rrr\def> rrrdefsearch -s tmp.def -m fieldOption -v
> typename subtype subid subnamesubattr rowdata
> schema  test field   7 Status fieldOption 1
> schema  test field   8 ShortDescr fieldOption 2
> schema  test field   536870913 Test1  fieldOption 3
> schema  test field   536870914 Test2  fieldOption 1
> 
> It can be downloaded from https://www.rrr.se/cgi/tools/main#rrrDefSearch
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se
> 
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> * RRR|Translator - Manage and automate your language translations.
> Find these products, and many free tools and utilities, at http://rrr.se.
> 
>> Hello listers,
>>
>> I really need help with this. any help would be highly appreciated.
>>
>> Thanks in advance.
>>
>> Dave.
>>
>>
>> Dave.ARSList wrote:
>>>
>>> Hello listers,
>>>
>>> Is there a way to get a list of all the fields you are currently
>>> auditing
>>> on any given form? Possibly details of what you are auditing? Also,
>>> let's
>>> say you are auding certain things on HPD:HelpDesk form; If i un-audit
>>> some
>>> of those fields, would it affect the existing audit-records? I mean
>>> would
>>> it drop all those columns or keep the previously-audited columns and
>>> insert null now as you are not auditing them anymore? How does it work?
>>> Any help would be greatly appreciated.
>>>
>>> I's confusing because here's what we have on Audit tab of form
>>> properties
>>> of HPD:HelpDesk
>>>
>>> Audit Style: Log
>>> Enabled: Yes
>>> Log Form: HPD:HelpDesk_AuditLogSystem
>>> Qualification:  'TR.Priority' != 'DB.Priority'
>>>
>>> When i opened HelpDesk_AuditLogSystem form in user client: it only has
>>> one
>>> drop-down-> Staus! So does it mean the auditing is not enabled proper?
>>> Or
>>> should it be logging to HelpDesk_Audit form instead? How do I make sure
>>> what fields are being audited and where they are being logged and
>>> everything?
>>>
>>> Thank you,
>>>
>>> Dave.
>>>
>>> P.S: I've already voted :p
>>>
>>
>> --
>> View this message in context:
>> http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13060243
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
>> the Answers Are"
>>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
> 
> 

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Re: ARSlist Awards all but software categories over the line

2007-10-05 Thread Dave.ARSList
Listers,

It upsets me when there are people like Misi, Axton, Matt and other nominees
share tremendous knowledge and help everybody and still people do not have
enough courtesy to vote!! 

I wish I can vote 1000s of time 'cos I would!! May be we should have "Remedy
Idol" contest which allows users to keep voting unlimited time!!

thanks,

Dave.


Daniel Bloom wrote:
> 
> We have enough votes for BMC Remedy Beyond the Call of Duty
> 
> and the ARSlist MVP Awards.
> 
>  
> 
> This doesn’t mean you should stop voting.
> 
>  
> 
> so far we are at best ½ way to the 50 votes required for any of
> 
> the software categories. Surprising since we easily did that last year.
> 
>  
> 
> Also, perhaps the 15 people that have voted for Axton and Matt would
> 
> like to try again? Excellent candidates indeed, but not eligible or
> nominated
> 
> this year.
> 
>  
> 
> Also a reminder to thank the current sponsors of the ARSlist: 
> 
> www.Kifinti.com  
> 
> and
> 
> Daniel Bloom Consulting Inc.
> 
> and
> 
> www.wwrug.org  
> 
>  
> 
> Happy Thanksgiving Weekend!
> 
> (might as well start getting used to the Canadian way of things :-),
> 
> start practicing your moose calls for UserWorld )
> 
>  
> 
>  
> 
> … Daniel Bloom
> 
>  
> 
> p.s. coming soon: the annual questionnaire about who will be at BMC
> UserWorld
> 
>   location will be posted on Tuesday morning
> 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
> 
> 

-- 
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Re: ARSlist Awards all but software categories over the line

2007-10-05 Thread Heider, Stephen
Moose calls?

 

http://www.smouse.force9.co.uk/Moose3.wav

 

 

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Daniel Bloom
Sent: Friday, October 05, 2007 9:55 AM
To: arslist@ARSLIST.ORG
Subject: ARSlist Awards all but software categories over the line

 

We have enough votes for BMC Remedy Beyond the Call of Duty

and the ARSlist MVP Awards.

 

This doesn't mean you should stop voting.

 

so far we are at best ½ way to the 50 votes required for any of

the software categories. Surprising since we easily did that last year.

 

Also, perhaps the 15 people that have voted for Axton and Matt would

like to try again? Excellent candidates indeed, but not eligible or nominated

this year.

 

Also a reminder to thank the current sponsors of the ARSlist: 

www.Kifinti.com  

and

Daniel Bloom Consulting Inc.

and

www.wwrug.org  

 

Happy Thanksgiving Weekend!

(might as well start getting used to the Canadian way of things :-),

start practicing your moose calls for UserWorld )

 

 

... Daniel Bloom

 

p.s. coming soon: the annual questionnaire about who will be at BMC UserWorld

  location will be posted on Tuesday morning

__20060125___This posting was submitted with HTML in it___

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<>

Re: HelpDesk Audit

2007-10-05 Thread Misi Mladoniczky
Hi!

I think you can look at fieldOption in a def-file to find audited fields.

These are the values from api/include/ar.h:
#define AR_AUDIT_NONE 0
#define AR_AUDIT_COPY 1
#define AR_AUDIT_LOG  2

fieldOption : 1 => audit
fieldOption : 2 => copy
fieldOption : 3 => audit+copy (1+2)

You can use our free rrrDefSearch utility for a quick search:
C:\rrr\def> rrrdefsearch -s tmp.def -m fieldOption -v
typename subtype subid subnamesubattr rowdata
schema  test field   7 Status fieldOption 1
schema  test field   8 ShortDescr fieldOption 2
schema  test field   536870913 Test1  fieldOption 3
schema  test field   536870914 Test2  fieldOption 1

It can be downloaded from https://www.rrr.se/cgi/tools/main#rrrDefSearch

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hello listers,
>
> I really need help with this. any help would be highly appreciated.
>
> Thanks in advance.
>
> Dave.
>
>
> Dave.ARSList wrote:
>>
>> Hello listers,
>>
>> Is there a way to get a list of all the fields you are currently
>> auditing
>> on any given form? Possibly details of what you are auditing? Also,
>> let's
>> say you are auding certain things on HPD:HelpDesk form; If i un-audit
>> some
>> of those fields, would it affect the existing audit-records? I mean
>> would
>> it drop all those columns or keep the previously-audited columns and
>> insert null now as you are not auditing them anymore? How does it work?
>> Any help would be greatly appreciated.
>>
>> I's confusing because here's what we have on Audit tab of form
>> properties
>> of HPD:HelpDesk
>>
>> Audit Style: Log
>> Enabled: Yes
>> Log Form: HPD:HelpDesk_AuditLogSystem
>> Qualification:  'TR.Priority' != 'DB.Priority'
>>
>> When i opened HelpDesk_AuditLogSystem form in user client: it only has
>> one
>> drop-down-> Staus! So does it mean the auditing is not enabled proper?
>> Or
>> should it be logging to HelpDesk_Audit form instead? How do I make sure
>> what fields are being audited and where they are being logged and
>> everything?
>>
>> Thank you,
>>
>> Dave.
>>
>> P.S: I've already voted :p
>>
>
> --
> View this message in context:
> http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13060243
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
>

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Re: Delete Incident I.D after it is created

2007-10-05 Thread Teresa Fannin
True but once the Incident Number (different than the Incident ID on  the 
Incident form) has been generated that should exist in HPD:CFG  Ticket Num 
Generator so that on Submit of the Incident you could delete the  Entry in 
HPD:CFG 
Ticket Num Generator.
But why do you want to delete the HPD:CFG Ticket Num Generator entry I  
wonder?
Teresa



** See what's new at http://www.aol.com

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Re: HelpDesk Audit

2007-10-05 Thread Dave.ARSList
Hello listers,

I really need help with this. any help would be highly appreciated.

Thanks in advance.

Dave.


Dave.ARSList wrote:
> 
> Hello listers,
> 
> Is there a way to get a list of all the fields you are currently auditing
> on any given form? Possibly details of what you are auditing? Also, let's
> say you are auding certain things on HPD:HelpDesk form; If i un-audit some
> of those fields, would it affect the existing audit-records? I mean would
> it drop all those columns or keep the previously-audited columns and
> insert null now as you are not auditing them anymore? How does it work?
> Any help would be greatly appreciated. 
> 
> I's confusing because here's what we have on Audit tab of form properties
> of HPD:HelpDesk
> 
> Audit Style: Log
> Enabled: Yes
> Log Form: HPD:HelpDesk_AuditLogSystem
> Qualification:  'TR.Priority' != 'DB.Priority'
> 
> When i opened HelpDesk_AuditLogSystem form in user client: it only has one
> drop-down-> Staus! So does it mean the auditing is not enabled proper? Or
> should it be logging to HelpDesk_Audit form instead? How do I make sure
> what fields are being audited and where they are being logged and
> everything?
> 
> Thank you,
> 
> Dave.
> 
> P.S: I've already voted :p
> 

-- 
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ARSlist Awards all but software categories over the line

2007-10-05 Thread Daniel Bloom
We have enough votes for BMC Remedy Beyond the Call of Duty

and the ARSlist MVP Awards.

 

This doesn’t mean you should stop voting.

 

so far we are at best ½ way to the 50 votes required for any of

the software categories. Surprising since we easily did that last year.

 

Also, perhaps the 15 people that have voted for Axton and Matt would

like to try again? Excellent candidates indeed, but not eligible or
nominated

this year.

 

Also a reminder to thank the current sponsors of the ARSlist: 

www.Kifinti.com  

and

Daniel Bloom Consulting Inc.

and

www.wwrug.org  

 

Happy Thanksgiving Weekend!

(might as well start getting used to the Canadian way of things :-),

start practicing your moose calls for UserWorld )

 

 

… Daniel Bloom

 

p.s. coming soon: the annual questionnaire about who will be at BMC
UserWorld

  location will be posted on Tuesday morning


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Re: Delete Incident I.D after it is created

2007-10-05 Thread Roger Justice
Until?the entry has been created?you cannot?delete it that is why the OOTB 
filter fires on?Modify.


-Original Message-
From: Teresa Fannin <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Fri, 5 Oct 2007 8:13 am
Subject: Re: Delete Incident I.D after it is created


** 
Just Curious as to why you want to delete the incident number from HPD:CFG 
Ticket Num Generator.? If it is for cleanup purposes maybe you need an 
escalation that runs at night instead of doing a delete with every Incident 
creation. You did? say you want to delete the number on Submit so I guess the 
escalation method would not work.

Teresa




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Re: Delete Incident I.D after it is created

2007-10-05 Thread Teresa Fannin
Just Curious as to why you want to delete the incident number from HPD:CFG  
Ticket Num Generator.  If it is for cleanup purposes maybe you need an  
escalation that runs at night instead of doing a delete with every Incident  
creation. You did  say you want to delete the number on Submit so I guess  the 
escalation method would not work.
Teresa



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Re: Competitors to Remedy ARS?

2007-10-05 Thread Opela, Gary L Contr OC-ALC/ITMA
I've got two words that make me not want to deal with writing my own app
from scratch: Rollback Transaction...

That's the beauty of Remedy, it takes care of all of the network stuff
and all of the database stuff on its own.

However, I can certainly understand cost being an issue.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Friday, October 05, 2007 7:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

The trial version is command line only.  The registered version allows
GUI apps.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dayton Gay Wheeler
Sent: Thursday, October 04, 2007 9:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

I downloaded hotbasic and did this - where do you hit the F5 key?  It
appears to be a command line tool

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Thursday, October 04, 2007 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

Or HotBasic.  With HotBasic you type this:

CREATE newForm AS FORM
END CREATE
newForm.SHOWMODAL

and then hit the F5 key and voila! A Windows form appears on the screen.

Then do this:

CREATE newForm AS FORM
CREATE newEditField AS EDIT
END CREATE
END CREATE
newForm.SHOWMODAL

and your form now appears with a character field on it.

Very, very easy.  Much easier than .Net, yet with comparable
capabilities.

Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Thursday, October 04, 2007 9:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

Perhaps you should give more requirements.  You mentioned that you want
something like ARS, but don't really care about ITSM or any specific
type of module.  It sounds like you're wanting to build custom database
driven applications, right?  If so, rather than looking at something
like Remedy, you'd be better off finding a traditional development
language that has a good interface to build forms and back end workflow.
I don't know of any as easy as Remedy, but .NET would be a good option
for something similar.

Shawn Pierson

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
Sent: Thursday, October 04, 2007 9:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?


I require the email functionality.  


Sent via BlackBerry from T-Mobile

-Original Message-
From: "Opela, Gary L Contr OC-ALC/ITMA"
<[EMAIL PROTECTED]>

Date: Thu, 4 Oct 2007 09:36:35 
To:arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?


Just install an unlicensed version of remedy. I think it allows you up
to 1000 records creation, and 3 user licenses. This is good practice too
to hone your remedy development skills, so you benefit in your job as
well.

Now, if you are deploying/selling this application to end users, I'm not
sure how that would play in with remedy's licensing model. So, if you
are not going to be the only one using it, then this might not work.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E CTR USAF
AFRL/RYOD
Sent: Thursday, October 04, 2007 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

Sorry for jumping in therethis seems interesting to me as well.
:) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Thursday, October 04, 2007 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

How many users? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
Sent: Thursday, October 04, 2007 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

Largest form would be less than 2500 row, probably less than 1000


Sent via BlackBerry from T-Mobile

-Original Message-
From: "Pickering, Christopher"
  <[EMAIL PROTECTED]>

Date: Thu, 4 Oct 2007 08:15:10 
To:arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?


How much data would you expect the system to hold?

Chris Pickering 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
Sent: Wednesday, October 03, 2007 5:58 PM
To: arslist@ARSLIST.ORG
Subject: Competitors to 

Re: Competitors to Remedy ARS?

2007-10-05 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
The trial version is command line only.  The registered version allows
GUI apps.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dayton Gay Wheeler
Sent: Thursday, October 04, 2007 9:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

I downloaded hotbasic and did this - where do you hit the F5 key?  It
appears to be a command line tool

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Thursday, October 04, 2007 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

Or HotBasic.  With HotBasic you type this:

CREATE newForm AS FORM
END CREATE
newForm.SHOWMODAL

and then hit the F5 key and voila! A Windows form appears on the screen.

Then do this:

CREATE newForm AS FORM
CREATE newEditField AS EDIT
END CREATE
END CREATE
newForm.SHOWMODAL

and your form now appears with a character field on it.

Very, very easy.  Much easier than .Net, yet with comparable
capabilities.

Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Thursday, October 04, 2007 9:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

Perhaps you should give more requirements.  You mentioned that you want
something like ARS, but don't really care about ITSM or any specific
type of module.  It sounds like you're wanting to build custom database
driven applications, right?  If so, rather than looking at something
like Remedy, you'd be better off finding a traditional development
language that has a good interface to build forms and back end workflow.
I don't know of any as easy as Remedy, but .NET would be a good option
for something similar.

Shawn Pierson

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
Sent: Thursday, October 04, 2007 9:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?


I require the email functionality.  


Sent via BlackBerry from T-Mobile

-Original Message-
From: "Opela, Gary L Contr OC-ALC/ITMA"
<[EMAIL PROTECTED]>

Date: Thu, 4 Oct 2007 09:36:35 
To:arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?


Just install an unlicensed version of remedy. I think it allows you up
to 1000 records creation, and 3 user licenses. This is good practice too
to hone your remedy development skills, so you benefit in your job as
well.

Now, if you are deploying/selling this application to end users, I'm not
sure how that would play in with remedy's licensing model. So, if you
are not going to be the only one using it, then this might not work.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E CTR USAF
AFRL/RYOD
Sent: Thursday, October 04, 2007 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

Sorry for jumping in therethis seems interesting to me as well.
:) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Thursday, October 04, 2007 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

How many users? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
Sent: Thursday, October 04, 2007 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?

Largest form would be less than 2500 row, probably less than 1000


Sent via BlackBerry from T-Mobile

-Original Message-
From: "Pickering, Christopher"
  <[EMAIL PROTECTED]>

Date: Thu, 4 Oct 2007 08:15:10 
To:arslist@ARSLIST.ORG
Subject: Re: Competitors to Remedy ARS?


How much data would you expect the system to hold?

Chris Pickering 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec
Sent: Wednesday, October 03, 2007 5:58 PM
To: arslist@ARSLIST.ORG
Subject: Competitors to Remedy ARS?

Are there any less expensive, freeware, open source, etc. competitors to
the Remedy ARS product?

I have a small home project that I would like to complete, but can't
afford ARS for home.   I am looking only for the engine, no attached HD
app, etc.


Thanks!
Alec

Sent via BlackBerry from T-Mobile


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Re: Delete Incident I.D after it is created

2007-10-05 Thread YHK
I'm assuming you are firing this off HelpDesk, if so I think you need to do
an query delete.

Application-Query-Delete-Entry  

I need some coffee...lol

On 10/5/07, YHK <[EMAIL PROTECTED]> wrote:
>
> Good morning Ravi,
>
> I believe you need to remove the $'s that surround the form name.
>
> Hope that helps!
> YHK
>
> On 10/5/07, Ravikumar_Tadi <[EMAIL PROTECTED]> wrote:
> >
> > Hi Listers,
> >
> > I have a requirement to delete an incident number from the HPD:CFG
> > Ticket Num Generator form after the incident is created in the HelpDesk
> > form. Current workflow allows the incident number to be deleted on Modify,
> > but the incident number should be deleted on Submit.In the filter
> > command line of the runprocess I have written the following code
> >
> > Application-Delete-Entry "$HPD:CFG Ticket Num Generator$" $Incident
> > Number$
> >
> > But still it dosen't work. Any Clue.
> >
> >
> >
> > Regards,
> > Ravi Kumar Tadi
> > Merrill Lynch Global Technology Infrastructure (GTI)
> > +91 40 3063 7433
> >
> >
> >
> >
> >
> >
> >
> >
> >
> > DISCLAIMER:
> > This email (including any attachments) is intended for the sole use of
> > the intended recipient/s and may contain material that is CONFIDENTIAL AND
> > PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or
> > distribution or forwarding of any or all of the contents in this message is
> > STRICTLY PROHIBITED. If you are not the intended recipient, please contact
> > the sender by email and delete all copies; your cooperation in this regard
> > is appreciated.
> >
> >
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> > the Answers Are"
> >
>
>

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Re: Delete Incident I.D after it is created

2007-10-05 Thread Blankenship, Mark (Mark)
You don't need the $$ around the form name.  $$ implies KEYWORD or Field
name.
So in your example, Remedy thinks the form name is stored in a field
named:  HPD:CFG Ticket Num Generator

Mark Blankenship


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ravikumar_Tadi
Sent: Friday, October 05, 2007 7:08 AM
To: arslist@ARSLIST.ORG
Subject: Delete Incident I.D after it is created

Hi Listers,

I have a requirement to delete an incident number from the HPD:CFG
Ticket Num Generator form after the incident is created in the HelpDesk
form. Current workflow allows the incident number to be deleted on
Modify, but the incident number should be deleted on Submit.In the
filter command line of the runprocess I have written the following code 

Application-Delete-Entry "$HPD:CFG Ticket Num Generator$" $Incident
Number$

But still it dosen't work. Any Clue.

 
 
Regards,
Ravi Kumar Tadi
Merrill Lynch Global Technology Infrastructure (GTI)
+91 40 3063 7433

 

 
 

 


DISCLAIMER:
This email (including any attachments) is intended for the sole use of
the intended recipient/s and may contain material that is CONFIDENTIAL
AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or
copying or distribution or forwarding of any or all of the contents in
this message is STRICTLY PROHIBITED. If you are not the intended
recipient, please contact the sender by email and delete all copies;
your cooperation in this regard is appreciated.


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Re: Delete Incident I.D after it is created

2007-10-05 Thread YHK
Good morning Ravi,

I believe you need to remove the $'s that surround the form name.

Hope that helps!
YHK

On 10/5/07, Ravikumar_Tadi <[EMAIL PROTECTED]> wrote:
>
> Hi Listers,
>
> I have a requirement to delete an incident number from the HPD:CFG Ticket
> Num Generator form after the incident is created in the HelpDesk form.
> Current workflow allows the incident number to be deleted on Modify, but the
> incident number should be deleted on Submit.In the filter command line of
> the runprocess I have written the following code
>
> Application-Delete-Entry "$HPD:CFG Ticket Num Generator$" $Incident
> Number$
>
> But still it dosen't work. Any Clue.
>
>
>
> Regards,
> Ravi Kumar Tadi
> Merrill Lynch Global Technology Infrastructure (GTI)
> +91 40 3063 7433
>
>
>
>
>
>
>
>
>
> DISCLAIMER:
> This email (including any attachments) is intended for the sole use of the
> intended recipient/s and may contain material that is CONFIDENTIAL AND
> PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or
> distribution or forwarding of any or all of the contents in this message is
> STRICTLY PROHIBITED. If you are not the intended recipient, please contact
> the sender by email and delete all copies; your cooperation in this regard
> is appreciated.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
>

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Delete Incident I.D after it is created

2007-10-05 Thread Ravikumar_Tadi
Hi Listers,

I have a requirement to delete an incident number from the HPD:CFG Ticket Num 
Generator form after the incident is created in the HelpDesk form. Current 
workflow allows the incident number to be deleted on Modify, but the incident 
number should be deleted on Submit.In the filter command line of the runprocess 
I have written the following code 

Application-Delete-Entry "$HPD:CFG Ticket Num Generator$" $Incident Number$

But still it dosen't work. Any Clue.

 
 
Regards,
Ravi Kumar Tadi
Merrill Lynch Global Technology Infrastructure (GTI)
+91 40 3063 7433

 

 
 

 


DISCLAIMER:
This email (including any attachments) is intended for the sole use of the 
intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE 
COMPANY INFORMATION. Any review or reliance by others or copying or 
distribution or forwarding of any or all of the contents in this message is 
STRICTLY PROHIBITED. If you are not the intended recipient, please contact the 
sender by email and delete all copies; your cooperation in this regard is 
appreciated.

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Re: Filter Problem

2007-10-05 Thread Misi Mladoniczky
Hi,

One very important thing is that values will never be "", it will be NULL.

Leading and trailing whitespace will also be stripped, so the string " "
would also be set to NULL.

AR User will automatically convert empty charfields to NULL.

When you do imports, leading and trailing whitespaces can be there, but
they will not be there for anything entered through AR User.

Other API-programs can send strings with leading and trailing whitespace,
which could possibly make things complicated.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> I think what you want instead of this:
>
> ( 'TR.AssignedConfigTech' !=  $NULL$ ) AND ('TR.AssignedConfigTech' !=
> "")
>
> Is this:
>
> ( 'TR.AssignedConfigTech' !=  $NULL$ ) AND ('TR.AssignedConfigTech' !=
> 'DB.AssignedConfigTech')
>
> The first part of the qualification tells you that the
> AssignedConfigTech is one of the fields involved in the transaction.
> The second part of the qualification checks if what's in the transaction
> is not the same text as what's already in the database.
>
> With your qualification, if I have the value "John" in the DB and I push
> "John" again, your filter will fire, but technically, nothing changed.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Dave.ARSList
> Sent: Thursday, October 04, 2007 3:08 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Filter Problem
>
> Andy,
>
> I don't think what you said is true - "( 'AssignedConfigTech' !=  $NULL$
> )
> AND ( 'DB.AssignedConfigTech' != 'TR.AssignedConfigTech')
>
> If I am reading the statement correctly, the filter should not fire
> unless
> the 'AssignedConfigTech' is changed. "
>
> If you really want to fire the filter when 'AssignedConfigTech' is
> changed,
> your condition should be:
> ( 'TR.AssignedConfigTech' !=  $NULL$ ) AND ('TR.AssignedConfigTech' !=
> "")
>
> Gurus, correct me if this is wrong.
>
> - Dave.
>
>
>
>
>
> Mayfield, Andy L. wrote:
>>
>> OK, I am stumped. I have a filter firing that should not be.
>>
>>
>>
>> I have a filter that sends a notification based on the qualification
>> statement:
>>
>>
>>
>> ( 'AssignedConfigTech' !=  $NULL$ ) AND ( 'DB.AssignedConfigTech' !=
>> 'TR.AssignedConfigTech')
>>
>>
>>
>> If I am reading the statement correctly, the filter should not fire
>> unless the 'AssignedConfigTech' is changed.
>>
>>
>>
>> This filter is firing when the form is saved without a change being
> made
>> the 'AssignedConfigTech' field.
>>
>>
>>
>> There is a value in the field, so it's != $NULL$, but no change is
> being
>> made to the field so it should not meet the criteria.
>>
>>
>>
>> Andy L. Mayfield
>> Sr. System Operation Specialist
>> Alabama Power Company
>> Office: 8-226-1805
>> Cell: 288-9140
>> SoLinc: 19140
>>
>>
>>
>>
>>
> 
> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> ARSlist:"Where
>> the Answers Are"
>>
>> BEGIN:VCARD
>> VERSION:2.1
>> N:Mayfield;Andy
>> FN:Mayfield, Andy L.
>> ORG:APC;Technical Services
>> TITLE:System Operations Spec Sr
>> TEL;WORK;VOICE:8-226-1805
>> ADR;WORK:;West Jefferson;2901 Allison-Bonnett Memorial
>> Drive;Hueytown;AL;350231835;USA
>> LABEL;WORK;ENCODING=QUOTED-PRINTABLE:West Jefferson=0D=0A2901
>> Allison-Bonnett Memorial Drive=0D=0AHueytown, AL 35=
>> 0231835=0D=0AUSA
>> EMAIL;PREF;INTERNET:[EMAIL PROTECTED]
>> REV:20070626T132537Z
>> END:VCARD
>>
>>
>
> --
> View this message in context:
> http://www.nabble.com/Filter-Problem-tf4558880.html#a13047833
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
> 
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Re: ARSList Awards: Some yes, some no.MVP not enough yet!

2007-10-05 Thread Timothy Powell
Oh wowover 4000. Based on my figures there are more people in the
hospital than I thought. need to give FTD a call and get some more flowers
sent out..

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of arslist
Sent: Thursday, October 04, 2007 7:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet!


** 

Start with 4000 individual users, over 4300 registered,

and it gets even more depressing. They aren't even inactive,

they are lurkers.

 

Probably more people attending BMC UserWorld than have voted.

 

There are lessons to be learned here, just don't care to think about what
they are at the moment.

 

On the other hand, if 1/10 of the people I know on the list that haven't
voted vote,

we are okay.

 

. Daniel

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: October 4, 2007 7:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet!

 

** 

Look at where they are having it and when. 

 

Howard

 

On 10/4/07, Susan Palmer <[EMAIL PROTECTED]> wrote: 

** 

Pretty sad isn't it:(

 

So are there only going to be about 100 of us at RUG?  

 

Susan

 

On 10/4/07, Timothy Powell <[EMAIL PROTECTED]
 > wrote: 

** 

Susan,

I agree that the dynamics of the list is changing. But let's throw some
speculative numbers out.

Dan states that there are in excess of 3000 registered users. We'll round
that down to 3000 even.

Let's say 50% of those registered users are inactive. Now we're at 1500.

Let's say another 50% of those users are as you describedoccasional
users and never glance at the list until the need arises. Now were down to
750. 

Of those, 50% are in the hospital and have been unable to use a computer in
the last month. Now we're down to 375.

Of those 375, surely there are enough dedicated users to get 150 votes.

:-)

 

Regards,

Tim

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG   ] On Behalf Of
Susan Palmer
Sent: Thursday, October 04, 2007 4:15 PM
To: arslist@ARSLIST.ORG   
Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet!

 

** 

I think we've failed to recognize that the composition of the arslisters is
different than it used to be.  Just like bmc is changing the applications to
be 'non-development' OOB applications we may have many listers that do not
read the list on a regular basis.  They send an email if they have an issue,
get the answer, and then don't come back until they have another question. 

 

I go through the arslist emails every day.  I find it therapeutic to know
others have far more issues than I do and more importantly to learn about
things I may never come across.  I may not remember all of it off hand but I
know I've seen something about it and can find it later. 

 

Maybe core arslisters have to adjust their expectations of the list.  

 

OR maybe the others just NEED TO VOTE !!!

 

Susan

 



 

On 10/4/07, Daniel Bloom <[EMAIL PROTECTED]
 > wrote: 

** 

Okay folks. Last chance:

 

we need another 35 votes for MVP

 

we need more votes for the software categories.

 

Just look up the past posts for the list of nominees

and send your votes to either [EMAIL PROTECTED] or
[EMAIL PROTECTED]

__20060125___This posting was submitted with HTML in
it___ 


__20060125___This posting was submitted with HTML in
it___ 

__20060125___This posting was submitted with HTML in
it___ 


__20060125___This posting was submitted with HTML in
it___ 




-- 
Howard Richter 

Remedy ServiceDesk Manager 
CedarCrestone Managed Services Center 

[EMAIL PROTECTED] __20060125___This
posting was submitted with HTML in it___ 

__20060125___This posting was submitted with HTML in
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Re: TR, DB, and nothing

2007-10-05 Thread Misi Mladoniczky
Hi,

It only states that TR should be used to check the value of a transaction.
It does not describe what a transaction-value is.

It will allways suffice to do these tests:

1. check for any change:
('Field' != 'DB.Field')

2. check for a change to non NULL value:
('Field' != 'DB.Field' AND 'Field' != $NULL$)

If you need to check fields against a specific value as well as finding a
change, use something like this:
('Status' != 'DB.Status' AND 'Status' = "Assigned")

This is all you really need to know!

We have also discussed potential performace improvements with checking
TR-values only. I think we have ruled out this as significant. Do not use
the TR-values.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Michael,
>
> I read what Dave said -
>
> Following is taken straight from page 36 of "Work-Flow Objects-700.pdf"
> We have a few filters that need to fire ONLY if that particular value is
> changed in a given transaction and it fires as intended and doesn't fire
> when it shouldn't. It works fine for me.
>
>
> For filters, you can specify whether the qualification is to reference
> field values in the transaction only, in the database only, or in both:
>  To check the value for the transaction only, enter the field name as
> 'TR.' (for example, 'TR.Submitter').
>  To check the value in the database only, enter the field name as
> 'DB.'
> (for example, 'DB.Submitter').
>  To check the value for the transaction first and then check the
> database if a new value is not found in the transaction, enter the field
> name with no prefix.
>
> If the documentaion is not flawed then 'FieldName' = Current value of
> the field is not accurate 'cos (To check the value for the transaction
> first and then check the database if a new value is not found in the
> transaction, enter the field name with no prefix.)
>
> If you are right then the documentation is not proper..
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754
> ELSG/DOMH
> Sent: Thursday, October 04, 2007 4:01 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: TR, DB, and nothing
>
> 'FieldName' = Current value of the field
> 'TR.FieldName' = Current value of the field if it has changed, else the
> value is null.
> 'DB.FieldName' = Value stored in the database.  Obviously, this value
> does not exist on submit.
>
> Michael A. McManus, SSgt, USAF
> Remedy Developer
> HQ 754 ELSG/DOMH
> DSN: 596-6478 / Comm: 334-416-6478
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E CTR USAF
> AFRL/RYOD
> Sent: Thursday, October 04, 2007 3:58 PM
> To: arslist@ARSLIST.ORG
> Subject: TR, DB, and nothing
>
> Can someone explain the difference between the following:
>
> 'FieldName'
> 'TR.FieldName'
> 'DB.FieldName'
>
> Are there other prefixes out there that may be of use?
>
>
>
> If the DB. is what I think it is, it's something I've asked for, but was
> told didn't exist, so I have had to do extensive coding around it
> (Creating a dup field, setting it via work flow, comparing 2 field
> values, etc).
>
>
>
>
>
> This message is for the designated recipient only and may contain
> privileged, proprietary, or otherwise private information.  If you have
> received it in error, please notify the sender immediately and delete the
> original.  Any other use of the email by you is prohibited.
>
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Re: ITSM Patch 5 failing

2007-10-05 Thread E. Louise van Hine

I have installed Patch 5 but clearly something went wrong that did not show up
in the logfiles because I was getting SQL errors upon opening the Change
Management Console.  The answer was reinstallation.  I was at another customer
site this week which had installed Patch 5 with apparently no problems.  It
sounds like it works sometimes, for some folks, and fails sometimes, for
others.  These both were Windows systems with MSSQL databases. 
--

Regards,

Louise van Hine
KTSL Limited
[EMAIL PROTECTED]



Quoting dcharters <[EMAIL PROTECTED]>:


Developer Cache mode was turned on. I also tried importing the def files
directly and they failed. Has anyone succesfully installed patch 5 yet?


On Wed, 3 Oct 2007 13:19:24 -0400, Joe D'Souza wrote

David,

Did you put your servers on a development cache mode?

If not roll back to pre-patch 5 (assuming you got a DB backup pre-
patch 5 install). Then put your server(s) in a development cache
mode. Then attempt the install. 


If you still get these errors or if you have got them after
attempting to install with them being in a development cache mode,
it might be useful if you send across your install log files. 


Cheers

Joe D'Souza

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of dcharters
Sent: Wednesday, October 03, 2007 1:49 PM
To: arslist@ARSLIST.ORG
Subject: ITSM Patch 5 failing

Listers,

I have ARS 7.1 with Change, Problem Incendent, Asset, SLM and CMDB
7.0.1. I installed Ptach 4 of each version initialy. I am now trying
to install Patch
5. It has failed on 2 seperate servers multiple times. It fails on

importing

some of the definition files. Has anyone seen this before?

Regards,

David Charters
317-331-8985
No virus found in this outgoing message. 
Checked by AVG Free Edition. 
Version: 7.5.488 / Virus Database: 269.14.0/1046 - Release Date: 10/3/2007

10:08 AM



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