Re: Info about incident 7.03
Yes, of course, but the point is that I'm not sure that the two company are totally separated and can have independent support structure... Thank for your help, Gian On Tue, Nov 10, 2009 at 7:08 AM, Frank Caruso caruso.fr...@gmail.comwrote: Sounds like you may want to look into using the multi-tenancy feature in ITSM. On Tue, Nov 10, 2009 at 8:58 AM, Gianluca Nieri gianl...@gianlucanieri.com wrote: ** Hi, Is it possible with Incident 7.03 to manage two different help desks each one with it's own support groups who open and resolve tickets, requester web interface, categorization, etc. maintaining a full data isolation? I mean like having two distinct Incident 7.03 installations... Thanks in advance, Gian _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- G I A N L U C A N I E R I 3, Via Niccodemi - 20156 Milan - Italy (I) Office: +39 02 36 51 16 27 Mobile: +39 347 58 44 658 Fax: +39 02 99 98 43 38 Email/Msn: gianl...@gianlucanieri.com Web: http://www.gianlucanieri.com Skype: gianlucanieri LinkedIn: http://www.linkedin.com/in/gianlucanieri Facebook: http://www.facebook.com/gianx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Integer Field Validation
Hi All, When an integer field is pushed from display only form to a regular form it converts the character to zero. I need a validation at the button click itself in the display only, before a push to the regular form. Thanks, Vani. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vani Masilamani Sent: Tuesday, November 10, 2009 12:07 PM To: arslist@ARSLIST.ORG Subject: Integer Field Validation ** Hi All, Remedy converts character as zero in an integer field. Is there a way to throw an error when a button is clicked, after a character is entered in an integer field? Thanks, Vani - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. -
Re: Info about incident 7.03
If you implement multi-tenancy correctly, no one in one company can see anything in the other, not even categorizations. You won't be using unrestricted access for anyone except administrators, and the customers will need to be segregated into separate Customer Companies just like the Support Staff are. It gets much more interesting if there is ANY crossover required for either customers or ticket assignment, but that can be done as well, if you plan ahead in your configuration. If you have requirements that exceed the OOTB application (like previous assignee groups retaining access to a ticket they no longer have assigned to them, you will start to get into customization of the app. There are _supposed_ to be some improvements in multi-tenancy in 7.5/7.6 but I have just gotten a test environment up and have not evaluated them yet. There are some detailed discussions on our web site under IT Support Staff Linkshttp://arsweb4.ars.unt.edu/index_prod.htm. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gianluca Nieri Sent: Tuesday, November 10, 2009 2:19 AM To: arslist@ARSLIST.ORG Subject: Re: Info about incident 7.03 ** Yes, of course, but the point is that I'm not sure that the two company are totally separated and can have independent support structure... Thank for your help, Gian On Tue, Nov 10, 2009 at 7:08 AM, Frank Caruso caruso.fr...@gmail.commailto:caruso.fr...@gmail.com wrote: Sounds like you may want to look into using the multi-tenancy feature in ITSM. On Tue, Nov 10, 2009 at 8:58 AM, Gianluca Nieri gianl...@gianlucanieri.commailto:gianl...@gianlucanieri.com wrote: ** Hi, Is it possible with Incident 7.03 to manage two different help desks each one with it's own support groups who open and resolve tickets, requester web interface, categorization, etc. maintaining a full data isolation? I mean like having two distinct Incident 7.03 installations... Thanks in advance, Gian _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netmailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are -- G I A N L U C A N I E R I 3, Via Niccodemi - 20156 Milan - Italy (I) Office: +39 02 36 51 16 27 Mobile: +39 347 58 44 658 Fax: +39 02 99 98 43 38 Email/Msn: gianl...@gianlucanieri.commailto:gianl...@gianlucanieri.com Web: http://www.gianlucanieri.com Skype: gianlucanieri LinkedIn: http://www.linkedin.com/in/gianlucanieri Facebook: http://www.facebook.com/gianx _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ITSM installation failure
Hi list , I tried to install ITSM it shows installation completed successfully.I don't see any errors in installation logs.But i don't see any forms related to the applications in Remedy user. i applied all licenses . I am using windows server 2003,oracle 10g,Remedy versiion 7.1 patch 4, ITSM7.0 patch3.Plz let me know If you have any solution. thanks chaitanya ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Odd Email Behavior
Hi All I have a strange situation. When a ticket is created, notification is sent to the contact. If I am using a HTML formatted email, the Request ID appears in the subject line but does not appear in the body of the email. I am using row level security with Field ID 112. What I want to do is include a URL to the mid-tier with the Request ID on the end. AR 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.com Today. This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Change Management 7.5
Good Morning, I hope you can help with this one. I was given a new requirement: If the change assignee or implementer attach a new document to the existing ticket (in any approval stage) they would like the approval workflows to restart. Any idea how to do this? Thanks, Tricia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG 2009
awesome!!! Twittering RUG!!! I love the internet!! From: Action Request System discussion list(ARSList) on behalf of Jason Miller Sent: Tue 11/10/2009 12:12 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG 2009 ** Hey Claire, The reception was fun. So much fun that I forgot to get a goodie bag. I love being surrounded with Remedy people! Are you familiar with Twitter? Here are few links for updates. http://twitter.com/WWRUG http://twitter.com/wwrug09 http://twitter.com/#search?q=WWRUG Jason On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair d...@blairing.com wrote: Claire, I have vicariously checked you in, picked up your vicarious goodie bag, and am looking forward to enjoying your beverages (vicariously, of course) tonight :-) Doug Doug -- Doug Blair Sent from my iPhone, typographic errors likely +1-224-558-5462 On Nov 9, 2009, at 1:05 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Is anyone going to be blogging the WWRUG happenings? Those of us who are stuck at home really want to live vicariously through you! Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.net mailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.net mailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
BMC_Person or Ast:AssetPeople. - URGENT -
Hello everyone, Just received a request to think about how we can start storing data on users, data consumers, providers, etc.. in the CMDB. At first glance, I noticed the BMC_Person class which I could use... Obviously we already store more or less the same data on CTM:people...But... We also need to be able to relate every instance of this data to some CI. Is there a an existing relationship I could use or create a new one from, with minimal work and maintenance headaches in the future? Looking at the Asset management forms of the CI I also noticed there is a tab PERSON with a table pointing to a form namely Ast:AssetPeople. I am thinking instead of having to create an AIE data exchange to pull the CI (Person) data and the relationship data from a remote database, I could have some filter which creates the link between the CI in the Asset form(s) and the LoginID or instanceId of the person in the CTM:people?! Any thoughts will be very much appreciated. Regards frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
JOB: Seeking Remedy Developers and Architects based in NY, NJ, MA, TX, DC and CT (full time- salary, bonuses and benefits) with Column Technologies
We are seeking Senior Level Remedy Architects and Developers in the NY, NJ, MA, CT, DC and TX. Travel will be required based on project needs. These are permanent positions- salary, bonuses and benefits. If you are interested in both or either of the positions below, please email your resume as a MS Word document as well as a good time to talk with you to mw...@columnit.com. Column Technologies is a global provider of infrastructure management and business intelligence solutions that help organizations better manage their internal and external services. We provide infrastructure and customer support applications, application development, consulting, managed services, and training. Column implements only a select group of business processes and technologies. Our team understands business processes and how they map back to the underlying technologies. Our integrated process and technology approach enables us to quickly deliver solutions. Column has offices in the United States, Canada, the United Kingdom, South Africa, India, Singapore, Australia, and a worldwide partner network. You can learn more at www.columnit.com Job Description- Remedy Architect You will be employed at Column Technologies as a BMC Remedy Solutions Architect to provide technical consulting services for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configure BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Design appropriate supporting infrastructure (including Hardware, OS, DB, Web Server, and Load Balancing architecture) to support customer's performance and availability requirements * Design and document Disaster Recovery strategies for customers * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor Junior Remedy Consultants Job Description- Remedy Developer You will be employed at Column Technologies as a Senior Remedy Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configuration BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor Junior Remedy Consultants For both positions, you will primarily serve our customers who are located in your region but travel will be required based on project needs. Column Technologies is an Equal Opportunity Employer. Benefits Health, Dental, Vision, Basic Life, Long/Short Term Disability Insurance Dental, Personal Sickness, and Personal Accident supplemental insurance benefits CollegeAmerica 529 College Savings Plan Paid Vacation Roth and Traditional 401K Employee Assistance Program Melissa Wish Corporate Recruiter Column Technologies, Inc. Email: mw...@columnit.com mailto:cp...@columnit.com Web: http://www.columnit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
JOB: Seeking Remedy Developers and Architects based in NY, NJ, MA, TX, DC and CT (full time- salary, bonuses and benefits) with Column Technologies
We are seeking Senior Level Remedy Architects and Developers in the NY, NJ, MA, CT, DC and TX. Travel will be required based on project needs. These are permanent positions- salary, bonuses and benefits. If you are interested in both or either of the positions below, please email your resume as a MS Word document as well as a good time to talk with you to mw...@columnit.com. You can learn more about Column Technologies at www.columnit.com Job Description- Remedy Architect You will be employed at Column Technologies as a BMC Remedy Solutions Architect to provide technical consulting services for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configure BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Design appropriate supporting infrastructure (including Hardware, OS, DB, Web Server, and Load Balancing architecture) to support customer's performance and availability requirements * Design and document Disaster Recovery strategies for customers * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor Junior Remedy Consultants Job Description- Remedy Developer You will be employed at Column Technologies as a Senior Remedy Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configuration BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor Junior Remedy Consultants For both positions, you will primarily serve our customers who are located in your region but travel will be required based on project needs. Column Technologies is an Equal Opportunity Employer. Benefits Health, Dental, Vision, Basic Life, Long/Short Term Disability Insurance Dental, Personal Sickness, and Personal Accident supplemental insurance benefits CollegeAmerica 529 College Savings Plan Paid Vacation Roth and Traditional 401K Employee Assistance Program Melissa Wish Corporate Recruiter Column Technologies, Inc. Email: mw...@columnit.com mailto:cp...@columnit.com Web: http://www.columnit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG 2009
But for some of us Twitter is blocked -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Tuesday, November 10, 2009 12:13 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG 2009 Hey Claire, The reception was fun. So much fun that I forgot to get a goodie bag. I love being surrounded with Remedy people! Are you familiar with Twitter? Here are few links for updates. http://twitter.com/WWRUG http://twitter.com/wwrug09 http://twitter.com/#search?q=WWRUG Jason On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair d...@blairing.com wrote: Claire, I have vicariously checked you in, picked up your vicarious goodie bag, and am looking forward to enjoying your beverages (vicariously, of course) tonight :-) Doug Doug -- Doug Blair Sent from my iPhone, typographic errors likely +1-224-558-5462 On Nov 9, 2009, at 1:05 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Is anyone going to be blogging the WWRUG happenings? Those of us who are stuck at home really want to live vicariously through you! Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
E-mail engine - incredibly sensitive to formatting?
All, Is it just my imagination, or is the e-mail engine incredibly sensitive to the formatting on multiple recipients. It seems to only accept them in the form j...@a.com; b...@b.com - if you try to put space-semicolon-space, it seems to fail. Carriage returns (or line feeds) are also not accepted. We're getting a lot of errors in our email messages form, some are from valid errors (spaces within the address, multiple full stops), but others I just cannot really figure. Currently running on ARS 7.0.1 patch 006 on Solaris. I had a look over some email functionality on one of our old (and still running) ARS 4.5.2 servers, and that seemed to be happy with the carriage returns Its impossible to educate thousands of users on the correct formatting, so would have to perform a series of filter actions - remove all spaces, all double full stops, all carriage returns, then replace every semi-colon with semi-colon space . or is there a much easier option? Regards Dave Barber This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Macro problems with Data Management Tool
ARS 7.1, ITSM 7.03, p8 Trying to use the DM tool to load People. Macro security is set to Low. Continuously running into debug errors when the conversion is in progress for each sheet. Anyone else come across this ? If so, any suggestions? -- Chris Danaceau AttivaSoft Solutions Architect ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG 2009
Well, we are at the opening session now. Joel is doing introductions. --Original Message-- From: Grooms, Frederick W Sender: Arslist To: Arslist ReplyTo: Arslist Subject: Re: WWRUG 2009 Sent: Nov 10, 2009 7:32 AM But for some of us Twitter is blocked -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Tuesday, November 10, 2009 12:13 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG 2009 Hey Claire, The reception was fun. So much fun that I forgot to get a goodie bag. I love being surrounded with Remedy people! Are you familiar with Twitter? Here are few links for updates. http://twitter.com/WWRUG http://twitter.com/wwrug09 http://twitter.com/#search?q=WWRUG Jason On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair d...@blairing.com wrote: Claire, I have vicariously checked you in, picked up your vicarious goodie bag, and am looking forward to enjoying your beverages (vicariously, of course) tonight :-) Doug Doug -- Doug Blair Sent from my iPhone, typographic errors likely +1-224-558-5462 On Nov 9, 2009, at 1:05 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Is anyone going to be blogging the WWRUG happenings? Those of us who are stuck at home really want to live vicariously through you! Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Rick
Re: WWRUG 2009
Darn it! Sorry Fred. On 11/10/09, Grooms, Frederick W frederick.w.gro...@xo.com wrote: But for some of us Twitter is blocked -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Tuesday, November 10, 2009 12:13 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG 2009 Hey Claire, The reception was fun. So much fun that I forgot to get a goodie bag. I love being surrounded with Remedy people! Are you familiar with Twitter? Here are few links for updates. http://twitter.com/WWRUG http://twitter.com/wwrug09 http://twitter.com/#search?q=WWRUG Jason On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair d...@blairing.com wrote: Claire, I have vicariously checked you in, picked up your vicarious goodie bag, and am looking forward to enjoying your beverages (vicariously, of course) tonight :-) Doug Doug -- Doug Blair Sent from my iPhone, typographic errors likely +1-224-558-5462 On Nov 9, 2009, at 1:05 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Is anyone going to be blogging the WWRUG happenings? Those of us who are stuck at home really want to live vicariously through you! Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
JOB: Remedy SME/Architect located in DC - Metro area
Gamen Group is actively recruiting for a strong Remedy SME for our client, a leading technology integrator with a thriving Federal Sector consulting practice. Position requires 4+ years Remedy solutions experience including ITSM 7.x development. Must be able to obtain DoD Secret Clearance Excellent opportunity to join an industry leader in a highly visible role with unlimited growth potential. Please contact me in confidence for full information. Jeff Gauthier Recruiter, Gamen Group - Jeff Gauthier Recruiter t: 802-253-3003 or t: 866-218-0727 http://www.gamengroup.com www.gamengroup.com jgauth...@gamengroup.com LinkedIn Profile: http:www.linkedin.com/in/jeffgauthier http://www.linkedin.com/in/jeffgauthier -- View this message in context: http://old.nabble.com/JOB%3A---Remedy-SME-Architect-located-in-DC---Metro-area-tp26271418p26271418.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
VB 6 ARS Screen pop issue
We have a VB6 application that launches the Remedy user tool (7.1), opens a form and submits a value. The section of code for that is as follows: Set arSession = New ARUSER.COMAppObj 'Added 3NOV sessionNumber = arSession.Login(g_sRemUserName, g_sRemUserPassword, False) arSession.OpenForm sessionNumber, remedyservername, remedyformname, ARSubmit, 1 Set arForm = arSession.GetActiveForm Set arField = arForm.GetFieldById(536870953) g_sEINFieldName = m_sScreenPopData arField.Value = g_sEINFieldName arForm.Submit If we close the form and reopen it or another form, the session seems to disconnect and we receive: ARERR [90] Cannot establish a network connection to the AR System server : servername : RPC: Rpcbind failure - RPC: Authentication error The purpose of the application is to automatically populate information from a phone call into the Remedy form. The agent would work the issue by searching and modifying information in one or more forms, then close all the forms at the end of the call and wait for the system to deliver the next call. My question is whether the session disconnection is correct given how the API works or whether this is an actual problem. I would like any information on handling sessions so that the client can stay open and the VB program can continue to open new forms in the existing instance of the user tool. Thanks William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com O 715-592-5185 C 715-410-8056 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
On a browser, Diary field pop up has no ticket number. User unhappy
Hi all, when a user has multiple tickets open on a browser and has one or more Work Log (or any diary field)'s detailed Edit window open, there's nothing on the window(s) to tell which ticket the Work Log Edit window belongs to. As was inevitable, a user is unhappy. I want to tell him to not keep more than one Work Log edit window open at a time, but does anybody have a better suggestion? I could do a workaround like add ticket number in the Work Log at the top on submission. But I think I need to do it with Active Link to have it at the top, as filters will only append to the content at the end. Won't work for tickets not submitted with proper clients. And people may have reversed the diary order...but i could tell them that if they want to see tix number, they keep the default order. Not a good solution overall. Has this come up in any environment? ARS 6.3, Midtier 7.1, Apache. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Active link to check entry in table
Hi Marcelo, When I say temp field, I think that's just a carry-over from my programming background (think temporary variable). What I mean is that you would store the result in a display-only field whose sole purpose in life is to store temporary results like this. There are probably a number of fields like this put on the form by BMC (things like z1D Char1, etc.), but I would recommend adding your own to ensure that you don't interfere with any OOB workflow. When you create a relationship to a Change record, it creates two records that represent the relationship. For a CI, one of them will be in AST:CMDB Associations. The other will be in something like CHG:Associations (or something similar, I don't currently have Change installed to verify the actual name). In either form, there are two section that store information about one record or the other, Entry 1 and Entry 2. Generally, Entry 1 is what the relationship points 2, and Entry 2 is what the relationship comes from. For example, in the CHG:Associations form, the Request ID under Entry 2 (Request ID02) will be the request ID of the Change Record, and the Request ID under Entry 1 (Request ID01) will point to the other item - in this case, the CI. In the AST:CMDB Associations form, it will be the other way around: Request ID02 will be the CI, and Request ID01 will be the Change record. So, to verify if a relationship has been made between the change and a CI, you simply need to see if there is at least one record in AST:CMDB Associations where 'Request ID01' = the Change ID. To do the test requires 2 active links - one to do the look up, and a second to verify the result. So, you're left with this: 1) Add a new Display Only character field to the Change form and make it hidden but with Public Change permissions. You can simply make it 15 characters long, because all it needs to store is a request ID. 2) Create a new active link with Public permissions that fires on Submit/Modify and performs a set fields action. Note that execution order is important - you want it to fire before other BMC workflow fires in most cases. The set fields action will set fields from AST:CMDB Associations where 'Request ID01' = $Change ID$. (Note that $Change ID$ may not be the correct field name. See what the real name of the field is and use that.) Now, simply set your new display-only field to the value of Request ID01. (It doesn't really matter what you set the field to - all you really care about is that it gets a value if a record is found. Using Request ID01 is just easy.) Set it so that if multiple records match, it uses the first record. If no records match, set the field to NULL. 3) Create a second active link with Public permissions that fires on Submit/Modify and whose execution order is just after your first active link. Since you want to display an error if there is no relationship, you want the active link to fire when your display-only field is $NULL$, which means no record was matched above. So, the Run If qualification is something like this: 'My Display Only Field' = $NULL$. Then, in your If Actions, you can display your error message. Does that make more sense? Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Monday, November 09, 2009 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Active link to check entry in table Lyle, let me know if I'm missing something. Here are the steps you've suggested Write an AL that fires when I press relate button on CI Relationships Search(AST:CI Associations Search) form to do a set fields to a hidden field on CHG:Infrastructure Change form. Then I have an AL that reads this field and fires my error based on whether this field is null. I do not know how to make it work with temp fields, if you could, please explain. Thank you, Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, November 09, 2009 4:44 PM To: arslist@ARSLIST.ORG Subject: Re: Active link to check entry in table I suspect that the field you are checking is a column in the table which will only have a value if a row has been selected. A better way to do it would probably be to ignore the table field on the form and do a set fields actions from the underlying associations form to a temp field on your change form. If the set fields succeeds, the temp field will have a value which means a CI was related to the change. If no records were matched, then a CI wasn't related, and you can throw up your error. The key, then, is just to get the qualification on the set fields action correct so that you match only CI relationships and not things like relationships to other changes, problems, etc. Does that make sense? I can go into more detail if you'd like. Lyle
Re: Integer Field Validation
Vani, what version is your client? Non digit keys other than a + or - should not even register on an integer field. Try changing the field's display property (Display Type) to a numeric spinner, instead of edit --- On Tue, 11/10/09, Vani Masilamani va...@virtusa.com wrote: From: Vani Masilamani va...@virtusa.com Subject: Integer Field Validation To: arslist@ARSLIST.ORG Date: Tuesday, November 10, 2009, 1:37 AM ** Hi All, Remedy converts character as zero in an integer field. Is there a way to throw an error when a button is clicked, after a character is entered in an integer field? Thanks, Vani - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Odd Email Behavior
Mark, I have not worked on these in awhile and it was on 6.3 but I remember that when I was doing HTML templates for emails in remedy that the only way a value would display on the HTML template is if the field had public permissions. So if the field did not have public permissions the value would not show up in the HTML email at all. I think that is what you were asking about. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Tuesday, November 10, 2009 7:16 AM To: arslist@ARSLIST.ORG Subject: Odd Email Behavior ** Hi All I have a strange situation. When a ticket is created, notification is sent to the contact. If I am using a HTML formatted email, the Request ID appears in the subject line but does not appear in the body of the email. I am using row level security with Field ID 112. What I want to do is include a URL to the mid-tier with the Request ID on the end. AR 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.comhttp://www.NaviSite.com Today. This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG 2009
Claire... Hello from between sessions in Las Vegas. Actually, it's lunchtime here, and I foundf a place where my wireless card works. Today's MC is Joel Sender - looking pretty spiffy in a tux! This morning, after a few technical issues which were ably resolved by Phil Bautista (lead geek) Dan Bloom presented a brief history of AR System (some of the years were not consecutive) and introduced Doug Mueller. Doug's talk centered on the theme that IT is finally realizing that the reason we do all these things is to further the business objectives of our companies. Most of the businesses where BMC/Remedy products are running are really not interested in the actual implementation that IT chooses to support the business activities, not on the the platform or all those ITIL KPI's - they just want to run their business. Doug also went into some slight detail about things that might be present in a future release that will happen sometime between now and the next Ice Age (no dates, no promises, as is usual with Doug). Doug also commented on BMC's (firm) decision to retire the Windows User Tool client AFTER release 8, and encouraged us to begin making the switch to web users now. I spent the rest of the morning in one of the Kinetic sessions - it's pretty impressive stuff - and I plan to catch the what's new and tutorials later this week as there are some repeats. One other thing I will pass along is part of a conversation I overheard last night between two prominent Remedy uber-geeks had to do with how the 7.5 mid-tier pre-caches form definitions. The fact that one of these two wasn't sure about it means that it's an obscure enough point to discuss a bit. The 7.5 mid-tier keeps a cache of definitions for each unique combination of permissions. That means that if someone has write access to most of the fields on a form and another has write access to ALL of the fields on a form, you need two caches. Each of caches is defined in the pre-cache XSD file on the mid- tier cache config with a section for a user name that is representative of that combination of field permissions. Most people (me included) who set up the new mid-tier see that the Demo login is present in the XSD file, and you think that this means that it will pre-cache all the forms needed by Demo, and that if your login needs one of those forms it will use the copy cached for Demo. That's NOT the way it works. For YOUR login to benefit from the pre- cache you need to duplicate that whole section that is Demo's in the default file, and set it up for a login that has the EXACT same set of permissions that you do. The mid-tier will build a separate cache for you and all the logins like yours. What this means is that you should develop a SMALL NUMBER of combinations of permissions (e.g. Help Desk plus Change only, help Desk plus Asset only, help desk plus change plus asset) and make sure that most of your logins exactly match one of those models. Those logins will all load the pre-cached copy of the forms, and startup will appear to be faster for these people. The pre-cache will be used if the mid-tier server restarts too - that's the persistent part of the cache. That's it for now - lunch is ending and there is a LOT more to learn! More when I have time Doug On Nov 10, 2009, at 8:40 AM, Sanford, Claire wrote: awesome!!! Twittering RUG!!! I love the internet!! From: Action Request System discussion list(ARSList) on behalf of Jason Miller Sent: Tue 11/10/2009 12:12 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG 2009 ** Hey Claire, The reception was fun. So much fun that I forgot to get a goodie bag. I love being surrounded with Remedy people! Are you familiar with Twitter? Here are few links for updates. http://twitter.com/WWRUG http://twitter.com/wwrug09 http://twitter.com/#search?q=WWRUG Jason On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair d...@blairing.com wrote: Claire, I have vicariously checked you in, picked up your vicarious goodie bag, and am looking forward to enjoying your beverages (vicariously, of course) tonight :-) Doug Doug -- Doug Blair Sent from my iPhone, typographic errors likely +1-224-558-5462 On Nov 9, 2009, at 1:05 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Is anyone going to be blogging the WWRUG happenings? Those of us who are stuck at home really want to live vicariously through you! Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.net mailto:Sponsor %3armisoluti...@verizon.net
Re: ITSM installation failure
Here is one obvious one that I am sure you did, but the only thing I can think of: Close all instances of the User Tool that you are logged into. When the user tool starts it reads in the list of forms. Without a restart, the tool does not know that new objects are there. This would only help you if you had the user tool running while installing the software. James On Nov 10, 4:15 am, chaitu kamma chaitu...@gmail.com wrote: Hi list , I tried to install ITSM it shows installation completed successfully.I don't see any errors in installation logs.But i don't see any forms related to the applications in Remedy user. i applied all licenses . I am using windows server 2003,oracle 10g,Remedy versiion 7.1 patch 4, ITSM7.0 patch3.Plz let me know If you have any solution. thanks chaitanya ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG 2009
WWRUG09 is Dan Boom's twitter No one seems to know who WWRUG is... On Nov 10, 2009, at 9:32 AM, Grooms, Frederick W wrote: But for some of us Twitter is blocked -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Tuesday, November 10, 2009 12:13 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG 2009 Hey Claire, The reception was fun. So much fun that I forgot to get a goodie bag. I love being surrounded with Remedy people! Are you familiar with Twitter? Here are few links for updates. http://twitter.com/WWRUG http://twitter.com/wwrug09 http://twitter.com/#search?q=WWRUG Jason On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair d...@blairing.com wrote: Claire, I have vicariously checked you in, picked up your vicarious goodie bag, and am looking forward to enjoying your beverages (vicariously, of course) tonight :-) Doug Doug -- Doug Blair Sent from my iPhone, typographic errors likely +1-224-558-5462 On Nov 9, 2009, at 1:05 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Is anyone going to be blogging the WWRUG happenings? Those of us who are stuck at home really want to live vicariously through you! Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Doug -- Doug Blair d...@blairing.com +1 224-558-5462 200 North Arlington Heights Road Arlington Heights, Illinois 60004 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are inline: bmc_skilled_pro_ar.png ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARS 7.5 Patch 001 ? or Patch 002? or Patch 003?
Hello All, We have our current test system on ARS 7.5 Patch 001, no issues, very stable. Pre-Production on ARS 7.5 Patch 002 , did foundation data uploads, got ARERR 2 (Undefined Error) and encountering serious server crashes, (Where we used the same spreadsheets to upload on Test System ARS 7.5 Patch 001 without any problems,now working with BMC Rep to resolve this issue of server crashes and ARERR 2 on pre-production system.Might be hardware fault as well, but do see undefined ARERR 2 in the error log files and frequent server crashes. Now based on these facts we are planning to start a fresh build of Production System, But kind of confused ? Since, we experienced our TEST System is stable is on Patch 001 and Patch 002 unstable in our environment and having issues, and new Patch available Patch 003, which should I go for, What would be my best bet ? Please advise, Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Integer Field Validation
Vani are you sure this is an integer field? regards shafqat --- On Tue, 11/10/09, Vani Masilamani va...@virtusa.com wrote: From: Vani Masilamani va...@virtusa.com Subject: Re: Integer Field Validation To: arslist@ARSLIST.ORG Date: Tuesday, November 10, 2009, 8:50 AM Hi All, When an integer field is pushed from display only form to a regular form it converts the character to zero. I need a validation at the button click itself in the display only, before a push to the regular form. Thanks, Vani. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vani Masilamani Sent: Tuesday, November 10, 2009 12:07 PM To: arslist@ARSLIST.ORG Subject: Integer Field Validation ** Hi All, Remedy converts character as zero in an integer field. Is there a way to throw an error when a button is clicked, after a character is entered in an integer field? Thanks, Vani - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Integer Field Validation
Hi Rabi /shafqat, We are using version 7. I know we would get an error while trying enter characters and save in a form as below You entered a nondigit character for a numeric field. : rw: Integer (ARERR 1546) The scenario is for a push field from one form to another form, where it turns a character to zero for an integer field. I need to set an error message to the user if he tries to enter a character in the field. Regards, Vani. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz Sent: Wednesday, November 11, 2009 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: Integer Field Validation ** Vani are you sure this is an integer field? regards shafqat -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Tuesday, November 10, 2009 11:46 PM To: arslist@ARSLIST.ORG Subject: Re: Integer Field Validation Vani, what version is your client? Non digit keys other than a + or - should not even register on an integer field. Try changing the field's display property (Display Type) to a numeric spinner, instead of edit --- On Tue, 11/10/09, Vani Masilamani va...@virtusa.com wrote: From: Vani Masilamani va...@virtusa.com Subject: Integer Field Validation To: arslist@ARSLIST.ORG Date: Tuesday, November 10, 2009, 1:37 AM ** Hi All, Remedy converts character as zero in an integer field. Is there a way to throw an error when a button is clicked, after a character is entered in an integer field? Thanks, Vani - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
