Remedy 6 - Distributed Pools
Hi List, The DSO 6.3 Admin manual p80 states: Using distributed pools is optional. If you do use distributed pools, however, you must create on both source and target servers, and source and target forms. Just want to ask, if a pool is in source server and not in target server, and there are DSO filters using that pool, what are the implications? Would this mean the records using that pool won't be copied over to the target server? Remedy 6 Solaris, Sybase Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy 6.3 - DSO Process always stopping
Thanks Doug! Actually, we noticed the increase in number of records when the process started dying frequently. There was also a time we got ARERR 8747 on logs but it's no longer appearing in current logs. We know this could be a memory issue. Any ideas how to fix / address this? Also, we're operating on a server group configuration (4 application servers with DSO only enabled on one server). There was a recent cleanup on licenses - not sure if this could be related though. But would there be anything we could check further? Thanks! Kaye From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Doug Blair Sent: Monday, 27 September 2010 9:25 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 6.3 - DSO Process always stopping ** Hi Kaye! There are lots of factors that can slow DSO down but your biggest issue is the 20 records. In addition to looking at indexing on the pending table take a long look at all the different cases that are triggering a DSO record. In particular, make sure that any filter that fires on merge includes AND $USER$ != Distributed Server So you don't go back and forth between servers. Doug -- Doug Blair Sent from my iPhone4, typographic errors likely +1-224-558-5462 On Sep 26, 2010, at 8:23 PM, Kaye Bernales kristine.berna...@macquarie.com wrote: ** Hi List, We are running on AR System 6.3 (Solaris - Sybase). We've recently been having problems with DSO process. The DSO queue grew up to more than 200k records and process seems to always die. AR Monitor doesn't seem to be restarting it. The process slowed down and we got to a point where it only processes 1000 records per hour. We tried restarting the Remedy service and it made processing faster - however, after a few hours, it started slowing down again. There are no problems with Database nor Unix servers. Any ideas why DSO process keeps on dying and how we could get more information? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Remedy 6.3 - DSO Process always stopping
Hi List, We are running on AR System 6.3 (Solaris - Sybase). We've recently been having problems with DSO process. The DSO queue grew up to more than 200k records and process seems to always die. AR Monitor doesn't seem to be restarting it. The process slowed down and we got to a point where it only processes 1000 records per hour. We tried restarting the Remedy service and it made processing faster - however, after a few hours, it started slowing down again. There are no problems with Database nor Unix servers. Any ideas why DSO process keeps on dying and how we could get more information? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Will Remedy7.5 provide RSS feeds?
Hi List, Will Remedy7 be providing RSS feeds that web apps can connect/consume? So that when new Incidents or Change Requests are made, details are uploaded to this global public feed. It could possibly be faster than doing a query against the db for current / open incidents/changes? AR System 7.5 ITSM 7.6 Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Question on Config Management and Change Management
Hi List, When raising a Change Request against a CI with a Blackout Schedule where the CR scheduled start and end dates fall within the Blackout period there is no indication that the CI has a Blackout Schedule during that time. Is the app meant to indicate that the CI has the Blackout period in a message (informative) or is it meant to stop the CR from being raised or is it meant to be by process where the user needs to check manually if a blackout schedule exists or not? System Specifics: AR System 7.5 ITSM 7.6 Atrium Core 7.6 Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Is there a way to restrict access to web services?
Hi List, Is there a way to restrict access to web services so that users would need to ask administrators before they could consume already built web services? We'd like to restrict it for specific web services (i.e. web service 1 has a set of users accessing it and web service 2 may have different users accessing it) This way, admins have better control of who accesses system and what processes are being done. AR System 7.5 ITSM 7.6 CMDB 7.6 Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
AR System 7.5 and RHEL
Hi List, Just want to ask if you know any implementations of AR System 7.5 (with ITSM and CMDB) running on RHEL 5? RHEL 5 is compatible with AR System as seen in the matrix but we just want to know if there are already functional systems running on the same settings. Any known issues? Thanks! NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Related workflows in 7.5?
Thanks everyone! Kristine Marie (Kaye) Bernales Information Technology Group - Infrastructure Technology Services From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brock, Anne Sent: Tuesday, 16 March 2010 12:31 AM To: arslist@ARSLIST.ORG Subject: Re: Related workflows in 7.5? ** In the client - go to AR Administration setup, general, server information, configuration tab. Check the Record Object Relationships box and save. This will require a server restart, and it will take awhile to build the relationships, so do it when you have some time where no one will be on the server. After it's done, then you'll see the relationships in Dev Studio From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaye Bernales Sent: Sunday, March 14, 2010 11:51 PM To: arslist@ARSLIST.ORG Subject: Related workflows in 7.5? ** Hi All, Just browsing through Remedy's new Developer Studio. Was wondering where the Related workflows can be found now.. (in 6, we just choose a field then Properties, there's a tab for Related Workflows)... Is this still available in 7.5? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Related workflows in 7.5?
Hi All, Just browsing through Remedy's new Developer Studio. Was wondering where the Related workflows can be found now.. (in 6, we just choose a field then Properties, there's a tab for Related Workflows)... Is this still available in 7.5? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Does Remedy 7.5 support foreign characters?
Hi List, Just want to ask if Remedy 7.5 would be able to support foreign characters (i.e. Japanese, Chinese, Korean, etc). Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
.NET API for Remedy 7.5
Hi List, Just want to ask if there's a .NET API available for Remedy 7.5... Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Some Remedy 7.5 questions :)
Hi List, We are in the process of planning an upgrade to 7.5. There are some things I need your help on :) 1. Is there anyway to integrate Remedy 7.5 with Control-M? If yes, are there any BMC customers that has this running in their production environment? (For example, if a Change or unexpected equipment outage happens in a certain time and if it will impact existing Control-M jobs, can Remedy 7.5 be used to alert the Control-M job owner? 2. In Remedy 7.5, are there any functions that allows for auto discovery of servers, applications and databases etc in a network? 3. Can Remedy 7.5 integrate with a HP monitoring tool, the HP Business Availability Center (BAC)? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Some Remedy 7.5 questions :)
Thanks! Not yet.. but we might consider them.. :) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Wednesday, 16 December 2009 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Some Remedy 7.5 questions :) ** 1. I will not answer. 2. Remedy 7.5 is not the tool for this.. Foundation Discovery, TideWay(now the new BMC product) - this does discoveries, Depending on what Security will allow you to do... Be Aware... SNMP V3 is Still not availible for ANY BMC products.. (this is a stab at BMC to stimulate an engineering marval of using snmpv3 which has been out for 10 years)... 3. Remedy does integrate with hp node manager for autoopen and close of the tickets. no sure how the integration to BAC would be yet.. I will await the list. are you also looking at insight, hp reporter, and ucmdb? just wondering. 1. Is there anyway to integrate Remedy 7.5 with Control-M? If yes, are there any BMC customers that has this running in their production environment? (For example, if a Change or unexpected equipment outage happens in a certain time and if it will impact existing Control-M jobs, can Remedy 7.5 be used to alert the Control-M job owner? 2. In Remedy 7.5, are there any functions that allows for auto discovery of servers, applications and databases etc in a network? 3. Can Remedy 7.5 integrate with a HP monitoring tool, the HP Business Availability Center (BAC)? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
How to restrict wildcard searches?
Hi List, How do you restrict wildcard searches on large forms such as Help Desk? Any help would be appreciated! Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
How to verify if apache and tomcat are running?
mailto:kristine.berna...@macquarie.com Hi List, We just finished installing mid-tier 7.5 (Used patch 2). We are trying to load the test page as described in doc. but we got the error 503 Service Temporarily Unavailable. Service Temporarily Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. Am a newbie on Unix and am wondering how I could verify if APache and Tomcat are running. (And how to restart them if ever). I was able to log in to User Tool and Dev Studio so arserver is running. Remedy Version: 7.5 Patch 2 Platform: UNIX (Solaris) DB: Sybase Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Installing Remedy 7.5 - Issues
Meaning we can have server db as 15 and client as 12.5? Or should they be the same? Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Monday, 6 July 2009 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy 7.5 - Issues ARS 7.5 requires Sybase 12.5.3 client libraries - this is from the compatibility matrix; The following database client versions are supported and required to operate properly with suppor databases. Database clients must match this version - lower or higher versions are not supported. Sybase : 64-bit Sybase 12.5.3 Mark From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Kaye Bernales [kristine.berna...@macquarie.com] Sent: 06 July 2009 04:35 To: arslist@ARSLIST.ORG Subject: Installing Remedy 7.5 - Issues ** Hi List, We're trying to install Remedy 7.5 on a test server (Unix - Solaris) with Sybase database (on another server) - Sybase server installed was 15.0. When asked for the database client home path, we got a message saying it can't find the lib directory. It is somehow looking for a 12_5 directory even if we specified a 15.0 sybase db. client home path for example: ../ocs/15.0 it's looking for: ../ocs/15.0/ASE-12_5/lib and /ocs/15.0/OCS-12_5/lib Any ideas? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Installing Remedy 7.5 - Issues
Thanks Mark! :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Monday, 6 July 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy 7.5 - Issues The db can be 12.5.3 or higher but you must use the 12.5.3 client for ARS to be able to connect to it. This is all documented in the compatibility matrix; http://www.bmc.com/support/reg/remedy-compatibility-tables.html Mark From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Kaye Bernales [kristine.berna...@macquarie.com] Sent: 06 July 2009 07:17 To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy 7.5 - Issues Meaning we can have server db as 15 and client as 12.5? Or should they be the same? Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Monday, 6 July 2009 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy 7.5 - Issues ARS 7.5 requires Sybase 12.5.3 client libraries - this is from the compatibility matrix; The following database client versions are supported and required to operate properly with suppor databases. Database clients must match this version - lower or higher versions are not supported. Sybase : 64-bit Sybase 12.5.3 Mark From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Kaye Bernales [kristine.berna...@macquarie.com] Sent: 06 July 2009 04:35 To: arslist@ARSLIST.ORG Subject: Installing Remedy 7.5 - Issues ** Hi List, We're trying to install Remedy 7.5 on a test server (Unix - Solaris) with Sybase database (on another server) - Sybase server installed was 15.0. When asked for the database client home path, we got a message saying it can't find the lib directory. It is somehow looking for a 12_5 directory even if we specified a 15.0 sybase db. client home path for example: ../ocs/15.0 it's looking for: ../ocs/15.0/ASE-12_5/lib and /ocs/15.0/OCS-12_5/lib Any ideas? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Installing Remedy 7.5 - Issues
Does client have to be Sybase OpenClient version? Or can we have Sybase ASE version? Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Monday, 6 July 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy 7.5 - Issues The db can be 12.5.3 or higher but you must use the 12.5.3 client for ARS to be able to connect to it. This is all documented in the compatibility matrix; http://www.bmc.com/support/reg/remedy-compatibility-tables.html Mark From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Kaye Bernales [kristine.berna...@macquarie.com] Sent: 06 July 2009 07:17 To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy 7.5 - Issues Meaning we can have server db as 15 and client as 12.5? Or should they be the same? Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Monday, 6 July 2009 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy 7.5 - Issues ARS 7.5 requires Sybase 12.5.3 client libraries - this is from the compatibility matrix; The following database client versions are supported and required to operate properly with suppor databases. Database clients must match this version - lower or higher versions are not supported. Sybase : 64-bit Sybase 12.5.3 Mark From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Kaye Bernales [kristine.berna...@macquarie.com] Sent: 06 July 2009 04:35 To: arslist@ARSLIST.ORG Subject: Installing Remedy 7.5 - Issues ** Hi List, We're trying to install Remedy 7.5 on a test server (Unix - Solaris) with Sybase database (on another server) - Sybase server installed was 15.0. When asked for the database client home path, we got a message saying it can't find the lib directory. It is somehow looking for a 12_5 directory even if we specified a 15.0 sybase db. client home path for example: ../ocs/15.0 it's looking for: ../ocs/15.0/ASE-12_5/lib and /ocs/15.0/OCS-12_5/lib Any ideas? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Problem installing xwindows for 7.5 installation
Hi, We used Exceed and just logged in (didn't open any sessions) before we ran the installation. It worked. :) If you're not logged in to exceed you have to manually set display variable... Thanks! Kaye From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Page Sent: Friday, 3 July 2009 6:11 PM To: arslist@ARSLIST.ORG Subject: Re: Problem installing xwindows for 7.5 installation ** Kaye Did you get over this error, it looks like a java issue rather than an x-windows issue. Do you get an x-windows session started? Regards Robert From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaye Bernales Sent: 30 June 2009 09:39 To: arslist@ARSLIST.ORG Subject: Problem installing xwindows for 7.5 installation ** Hi List, Has anyone tried installing xwindows for the 7.5 installation? We're running on a Unix (solaris) platform. We can't seem to set the DISPLAY variable properly so when we run xwindows installer, we're getting errors. Error: Invocation of this Java Application has caused an InvocationTargetException. This application will now exit. Any help will be appreciated. Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Checked by AVG - www.avg.com Version: 8.5.386 / Virus Database: 270.13.2/2215 - Release Date: 07/02/09 18:06:00 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Installing Remedy 7.5 - Issues
Hi List, We're trying to install Remedy 7.5 on a test server (Unix - Solaris) with Sybase database (on another server) - Sybase server installed was 15.0. When asked for the database client home path, we got a message saying it can't find the lib directory. It is somehow looking for a 12_5 directory even if we specified a 15.0 sybase db. client home path for example: ../ocs/15.0 it's looking for: ../ocs/15.0/ASE-12_5/lib and /ocs/15.0/OCS-12_5/lib Any ideas? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Problem installing xwindows for 7.5 installation
Hi List, Has anyone tried installing xwindows for the 7.5 installation? We're running on a Unix (solaris) platform. We can't seem to set the DISPLAY variable properly so when we run xwindows installer, we're getting errors. Error: Invocation of this Java Application has caused an InvocationTargetException. This application will now exit. Any help will be appreciated. Thanks! Kaye mailto:kristine.berna...@macquarie.com NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
how to import into currency fields?
Hi, We are trying to update asset records and one of the fields we need to import value into is a currency field. We are using Remedy import tool and have tried to import with values: 0.00, 0, 0.00 AUD to no avail...We are always getting error that the imported value is not a correct value for the field.. We are using Remedy 6.3. Any ideas on how we could import values? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
how to set Qualification in web services
Hi, I would like to know how to use LIKE condition for Qualification in Web service. Am aware that for an input parameter we need something like: 'Category' =XPATH(/ROOT/Category) What if I want the relation to be LIKE %Category input parameter% instead of =? Thanks! kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
How to change field access on specific Change status?
Hi, We have an Outlook to Remedy interface built that enables Help Desk ticket creation through emails sent to the server. We tried to implement the same on Change Requests. However, upon initial run, we saw that some fields are not accessible at creation time... (we're trying to create Change Requests that are of Status = Closed). One of the fields is Closure Code. Any idea on how to change the access for this field (and others that may also give errors)? Thanks! kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
What is the best platform to run Remedy 7.5 in?
Hi, When downloading from the BMC site, a list of platforms are available: Microsoft Windows/NT, AIX, HP-UX, HP-UX Itanium, Linux, Solaris. Which among these is the best platform to run Remedy 7.5 in? Any advantages of one platform over the other? Also would any have limitations for eventual virtualisation? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Question on Email notification upon closure of tickets
Hi List, We are thinking of enabling email notification upon closure of every Help Desk ticket. We'd like to send it to the requester with a sort of customer survey attached - voting buttons probably on whether they were satisfied with the service or not. I am aware of Notify action but would this be able to support something like the voting buttons? Any ideas? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Help on Business Hours computation
Hmmm.. Thing is, it's an automated process... Whenever a system scan is done (BEM) and a certain condition is met, a new ticket is created.. So active links cannot be used :( -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz Sent: Monday, 27 April 2009 1:23 PM To: arslist@ARSLIST.ORG Subject: Re: Help on Business Hours computation of the top of my head how about using an Active Link instead of a filter. that should use the client time rather than server time. shafqat --- On Mon, 4/27/09, Kaye Bernales kristine.berna...@macquarie.com wrote: From: Kaye Bernales kristine.berna...@macquarie.com Subject: Help on Business Hours computation To: arslist@ARSLIST.ORG Date: Monday, April 27, 2009, 2:15 AM Hi List, How are business hours computed? If I have a business time workday configured with offset value, and we enter time on client side, it gets converted to server side time. What if I want server time to be converted to client time? Any ideas on how to go about that? Scenario is this: I have a filter that triggers upon submit on Help Desk form and uses timestamp value (submit is automated and is using server timestamp). If an asset related to the ticket has a different region (therefore different timezone) set, it stores the Region and corresponding Workday tag. However, in order to check if the ticket was raised within business hours, the timestamp value is being checked by adding 1 second (Application-Bus-Time-Add) and comparing to timestamp + 1 second.. This works assuming asset has same timezone as server. But for assets on different timezones, especially those more than 8 hrs away, it fails.. it's using server timestamp and assumes calculation as if time given is client time and does necessary conversions. Any ideas? Any help would be appreciated. Remedy v6.3 Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Help on Business Hours computation
Hi List, How are business hours computed? If I have a business time workday configured with offset value, and we enter time on client side, it gets converted to server side time. What if I want server time to be converted to client time? Any ideas on how to go about that? Scenario is this: I have a filter that triggers upon submit on Help Desk form and uses timestamp value (submit is automated and is using server timestamp). If an asset related to the ticket has a different region (therefore different timezone) set, it stores the Region and corresponding Workday tag. However, in order to check if the ticket was raised within business hours, the timestamp value is being checked by adding 1 second (Application-Bus-Time-Add) and comparing to timestamp + 1 second.. This works assuming asset has same timezone as server. But for assets on different timezones, especially those more than 8 hrs away, it fails.. it's using server timestamp and assumes calculation as if time given is client time and does necessary conversions. Any ideas? Any help would be appreciated. Remedy v6.3 Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
question on Application-Bus-Time-Add
Hi, I would like to ask a question regarding Application-Bus-Time-Add command in Remedy 6.3. If I use it in Set fields and use $PROCESS$ Application-Bus-Time-Add $CurrentTime$ 1 1 $Holiday Tag$ $Workday Tag$. If I have proper holiday and workday tags configured (workday tag with offset -7), would this command just add 1 second to CurrentTime? (Currently, I'm getting a value that's around 15-16 hrs after current time) Workday tag would only be used to consider work hours right? Would there be any consideration for the offset value? I intend to use it. :) Thanks! kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
