Re: ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade
Dear All, Sorry to reply late. Now we came to know that we cannot use Remedy Migrator for this purpose. For David: We need to only upgrade ARS from 6.x to 7.01 For Joe: On the new server (7.01) we already have some custom applications in place. We thinking of these lines: 1) Export the configuration forms/data (SHR forms) to ARS 7.01 2) Export HPD 6.0 to ARS 7.01 Please let me know any suggestions. Thanks, Prashant On Mon, Jan 5, 2009 at 5:10 PM, David Charters dchart...@charterssoftware.com wrote: ** Are you upgrading just ARS or are you also upgrading Help Desk to 7.0.3? -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Joe DeSouza *Sent:* Monday, January 05, 2009 7:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade You could also try copying the DB across, remove any server references if found in that DB, then install the production version of the ARS to that new DB on the new server and then go upwards from there.. Joe -- *From:* Prashant Patil remed...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Sunday, January 4, 2009 1:40:41 AM *Subject:* ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade ** Dear All, We are currently planning a platform upgrade from ARS 6.00.1 to ARS 7.01 *ARS 6.x Server Config* Windows 2K - ARS Engine 6.00.01 patch 1420 Oracle 9.0.1.0.0 Helpdesk 5.0 (customized) *ARS 7.001 Server Config* (already setup) Windows 2K - ARS Engine 7.0.01 patch 002 Oracle 10gR2 SLM 7.0.0.2 We have a development server same as the ARS 7.001 server config. *(A) How do we go about migrating HD 5.0 application data to the new platform?* we thought of doing it as follows. Any feedback would be highly appreciated. 1) Setup development environment same as ARS 6.x server config 2) Install Helpdesk 5.0, import data (*can we use Remedy Migrator to import application data from old server? which Remedy Migrator version?* ) 3) Upgrade HD 5.x to HD 6 4) Upgrade ARS Engine from 6.x to 7.001 5) Now migrate HD 6 app data to the new server platform ARS 7.x (*can we use Remedy Migrator to import application data? which Remedy Migrator version?*) *(B) Can we use SLM 7.002 with HD 6.x application to define service targets? Are there any issues?* Please let us know any ideas or anything we may have to plan for before getting started. Thanks Regards, Prashant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade
Dear All, We are currently planning a platform upgrade from ARS 6.00.1 to ARS 7.01 *ARS 6.x Server Config* Windows 2K - ARS Engine 6.00.01 patch 1420 Oracle 9.0.1.0.0 Helpdesk 5.0 (customized) *ARS 7.001 Server Config* (already setup) Windows 2K - ARS Engine 7.0.01 patch 002 Oracle 10gR2 SLM 7.0.0.2 We have a development server same as the ARS 7.001 server config. *(A) How do we go about migrating HD 5.0 application data to the new platform?* we thought of doing it as follows. Any feedback would be highly appreciated. 1) Setup development environment same as ARS 6.x server config 2) Install Helpdesk 5.0, import data (*can we use Remedy Migrator to import application data from old server? which Remedy Migrator version?*) 3) Upgrade HD 5.x to HD 6 4) Upgrade ARS Engine from 6.x to 7.001 5) Now migrate HD 6 app data to the new server platform ARS 7.x (*can we use **Remedy **Migrator to import application data? which **Remedy Migrator **version?*) *(B) Can we use SLM 7.002 with HD 6.x application to define service targets? Are there any issues?* Please let us know any ideas or anything we may have to plan for before getting started. Thanks Regards, Prashant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Increasing Operational categorization - Summary data length
Dear All, While adding operational categorizations and summaries I am facing errors as below regarding data length. ARERR [306] Value does not fall within the limits specified for the field : (Maximum length - 60) : Categorization Tier 3 I noticed that these fields are global. Can I increase the data length size or will this change in data length create problems on other forms such as HPD:Helpdesk etc? Config: Solaris ARS 7.1 Oracle 10gR2 ServiceDesk 7.0.02 Thanks. Regards, Prashant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Increasing Operational categorization - Summary data length
Hi Roger, But since the fields are global doesnt the modified data length reflect on other forms also. Correct me if I am wrong. Thanks Prashant On Sun, Jun 22, 2008 at 8:30 PM, Roger Justice [EMAIL PROTECTED] wrote: ** You have 2 choices, keep your tier 1,2,3 to 60 characters or less or find every form that uses the Operational Categorizations and increase the field lenght. -Original Message- From: Prashant Patil [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Sun, 22 Jun 2008 12:22 pm Subject: Increasing Operational categorization - Summary data length ** Dear All, While adding operational categorizations and summaries I am facing errors as below regarding data length. ARERR [306] Value does not fall within the limits specified for the field : (Maximum length - 60) : Categorization Tier 3 I noticed that these fields are global. Can I increase the data length size or will this change in data length create problems on other forms such as HPD:Helpdesk etc? Config: Solaris ARS 7.1 Oracle 10gR2 ServiceDesk 7.0.02 Thanks. Regards, Prashant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Get the Moviefone Toolbarhttp://toolbar.aol.com/moviefone/download.html?ncid=aolcmp000511. Showtimes, theaters, movie news, more! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Business Objects XI - Solaris MidTier integration issues - RESOLVED
Hi All, My problem is solved. I am able to see reports on the web. The problem was in ARWebReportViewer configuration - AR System ODBC Date Source Connection. During installation of this application on BO server I had given a custom datasource name. But now I changed it to match the standard name given in Windows ODBC drivers list - AR System ODBC Data Source Regards, Prashant On Sun, May 25, 2008 at 2:33 PM, Prashant Patil [EMAIL PROTECTED] wrote: Dear All, I am in the process of configuring ARS web reporting – using ARS7.1 with Business Objects XI. At the current stage I am facing the following error: Failed to process the request!! An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report C:\Program Files\AR System\ARWebReportViewerITSM\reports\m11c23c11b16\4461F84D76B2DA56A269A03CB0FA2257\HPD5fOpenIncidents5fbyDaysActive.rpt -newrpt -discard -version 1100 -thumbnail -outfile -token [EMAIL PROTECTED]NLViXgJYC;H?L[EMAIL PROTECTED] \MO40NLViXgJYC;H?L[EMAIL PROTECTED] I am sure I am missing something related to defining paths. I appreciate all the help as I am struggling to get web reports to work. I have gone through a post by William Rentfrow ( http://www.nabble.com/Re%3A-boxi-crystal-report-location---Longish-response-tt15828219.html) but am confused about the path settings Our configuration and steps done are: 1 - Solaris AR Server 7.1 MidTier 7.0.01 1 – Business Objects XI Windows box running IIS 6 I need to get mid-tier solaris box(es) to display Crystal Reports on the web. (A) Configure Business Objects XI Server 1) Installed Java SDK 1.5.0_12 2) Installed Tomcat 5.5.23 3) Installed Apache Tomcat IIS Redirector 1.2.14.0 4) Restart IIS Admin Service 5) Checked Apache homepage (http://BO-server-name:8080) – OK 6) Installed the ARWebReportViewer. 7) Checked ARReports link ( http://BO-server-name:8080/arreports/shared/config/configreport.jsp) - OK (B) Configure Report Settings on Solaris MidTier 1) Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server XI on a different machine without a mid tier 2) Reporting Working Directory - /apps/remedyitsm/mid-tier/reports (local folder on MidTier server) 3) BOXI/Crystal Report Server 11 Location - http://BO-server-name:8080 (C) Update Crystal entry in Report Type form using User Tool Old Entry value – Crystal10URL=$CRTLOC$/arreports/….. Updated to – Crystal10URL= http://BO-server-name:8080/arreports/…..; (D) Configure Report Settings in ARWebReportViewer application on BO server 1) Reporting Working Directory* - C:\Program Files\AR System\ARWebReportViewerITSM\reports 2) CMS Machine Name* - BO-server-name 3) CMS Machine Connection Details – Chose Business Objects Enterprise XI AR System ODBC Data Source Name - ARSITSM CMS Folder Name - ARReports CMS User Name Pwd – Used same access details after testing with BO URL - http://BO-server-name/businessobjects/enterprise115/InfoView/logon.aspx Thanks. Regards, Prashant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Business Objects XI - Solaris MidTier integration issues
Dear All, I am in the process of configuring ARS web reporting – using ARS7.1 with Business Objects XI. At the current stage I am facing the following error: Failed to process the request!! An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report C:\Program Files\AR System\ARWebReportViewerITSM\reports\m11c23c11b16\4461F84D76B2DA56A269A03CB0FA2257\HPD5fOpenIncidents5fbyDaysActive.rpt -newrpt -discard -version 1100 -thumbnail -outfile -token [EMAIL PROTECTED]NLViXgJYC;H?L[EMAIL PROTECTED] \MO40NLViXgJYC;H?L[EMAIL PROTECTED] I am sure I am missing something related to defining paths. I appreciate all the help as I am struggling to get web reports to work. I have gone through a post by William Rentfrow ( http://www.nabble.com/Re%3A-boxi-crystal-report-location---Longish-response-tt15828219.html) but am confused about the path settings Our configuration and steps done are: 1 - Solaris AR Server 7.1 MidTier 7.0.01 1 – Business Objects XI Windows box running IIS 6 I need to get mid-tier solaris box(es) to display Crystal Reports on the web. (A) Configure Business Objects XI Server 1) Installed Java SDK 1.5.0_12 2) Installed Tomcat 5.5.23 3) Installed Apache Tomcat IIS Redirector 1.2.14.0 4) Restart IIS Admin Service 5) Checked Apache homepage (http://BO-server-name:8080) – OK 6) Installed the ARWebReportViewer. 7) Checked ARReports link ( http://BO-server-name:8080/arreports/shared/config/configreport.jsp) - OK (B) Configure Report Settings on Solaris MidTier 1) Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server XI on a different machine without a mid tier 2) Reporting Working Directory - /apps/remedyitsm/mid-tier/reports (local folder on MidTier server) 3) BOXI/Crystal Report Server 11 Location - http://BO-server-name:8080 (C) Update Crystal entry in Report Type form using User Tool Old Entry value – Crystal10URL=$CRTLOC$/arreports/….. Updated to – Crystal10URL= http://BO-server-name:8080/arreports/…..; (D) Configure Report Settings in ARWebReportViewer application on BO server 1) Reporting Working Directory* - C:\Program Files\AR System\ARWebReportViewerITSM\reports 2) CMS Machine Name* - BO-server-name 3) CMS Machine Connection Details – Chose Business Objects Enterprise XI AR System ODBC Data Source Name - ARSITSM CMS Folder Name - ARReports CMS User Name Pwd – Used same access details after testing with BO URL - http://BO-server-name/businessobjects/enterprise115/InfoView/logon.aspx Thanks. Regards, Prashant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Business Objects XI - Solaris MidTier integration issues
Dear All, Just an update on the problem: I am getting a different error now. Regarding step (C) I have changed the values back to the original and the error Failed to process request is gone now. However once Run Report is clicked I get the screen to enter report title and sub-title. Here when I click OK it is giving the following error :( * Error Failed to open the connection. Failed to open the connection. C:\WINDOWS\TEMP\{FF156FD4-60BD-4BC2-B8AA-ABFFDAFEBC96}.rpt * Anybody have any ideas what could be the problem? Thanks. Regards, Prashant On Sun, May 25, 2008 at 2:33 PM, Prashant Patil [EMAIL PROTECTED] wrote: Dear All, I am in the process of configuring ARS web reporting – using ARS7.1 with Business Objects XI. At the current stage I am facing the following error: Failed to process the request!! An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report C:\Program Files\AR System\ARWebReportViewerITSM\reports\m11c23c11b16\4461F84D76B2DA56A269A03CB0FA2257\HPD5fOpenIncidents5fbyDaysActive.rpt -newrpt -discard -version 1100 -thumbnail -outfile -token [EMAIL PROTECTED]NLViXgJYC;H?L[EMAIL PROTECTED] \MO40NLViXgJYC;H?L[EMAIL PROTECTED] I am sure I am missing something related to defining paths. I appreciate all the help as I am struggling to get web reports to work. I have gone through a post by William Rentfrow ( http://www.nabble.com/Re%3A-boxi-crystal-report-location---Longish-response-tt15828219.html) but am confused about the path settings Our configuration and steps done are: 1 - Solaris AR Server 7.1 MidTier 7.0.01 1 – Business Objects XI Windows box running IIS 6 I need to get mid-tier solaris box(es) to display Crystal Reports on the web. (A) Configure Business Objects XI Server 1) Installed Java SDK 1.5.0_12 2) Installed Tomcat 5.5.23 3) Installed Apache Tomcat IIS Redirector 1.2.14.0 4) Restart IIS Admin Service 5) Checked Apache homepage (http://BO-server-name:8080) – OK 6) Installed the ARWebReportViewer. 7) Checked ARReports link ( http://BO-server-name:8080/arreports/shared/config/configreport.jsp) - OK (B) Configure Report Settings on Solaris MidTier 1) Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server XI on a different machine without a mid tier 2) Reporting Working Directory - /apps/remedyitsm/mid-tier/reports (local folder on MidTier server) 3) BOXI/Crystal Report Server 11 Location - http://BO-server-name:8080 (C) Update Crystal entry in Report Type form using User Tool Old Entry value – Crystal10URL=$CRTLOC$/arreports/….. Updated to – Crystal10URL= http://BO-server-name:8080/arreports/…..; (D) Configure Report Settings in ARWebReportViewer application on BO server 1) Reporting Working Directory* - C:\Program Files\AR System\ARWebReportViewerITSM\reports 2) CMS Machine Name* - BO-server-name 3) CMS Machine Connection Details – Chose Business Objects Enterprise XI AR System ODBC Data Source Name - ARSITSM CMS Folder Name - ARReports CMS User Name Pwd – Used same access details after testing with BO URL - http://BO-server-name/businessobjects/enterprise115/InfoView/logon.aspx Thanks. Regards, Prashant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SLM - PenaltyRewards form errors
in definition for an active link (ARERR 399) SLM:Share:OnCloseBtn 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:Share:OnCloseConfirmCallGuide 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:Share:OnCloseResetFlag 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:PenaltyReward:OnDisplay:GetRecord 390600 : Error in definition for an active link (ARERR 399) SLM:PenaltyReward:OnDisplay:GetRecord 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:PenaltyReward:OnDisplay:SetFrequency 390600 : Error in definition for an active link (ARERR 399) SLM:PenaltyReward:OnDisplay:SetFrequency 390600 : Form does not exist on server (ARERR 303) 390600 : Error in definition for an active link (ARERR 399) SLM:PenaltyReward:Save 390600 : Error in definition for an active link (ARERR 399) SLM:PenaltyReward:Save Action Request System initialization is complete. Regards, Prashant On Mon, May 12, 2008 at 3:57 PM, Jeff Maher [EMAIL PROTECTED] wrote: ** Is there anything in arerror.log when the server starts up? We had an issue with SLM where one of the patches added a 'French' view to SLM:PenaltyRewards, and that caused problems until the view was deleted, including the error you are seeing when generating the application list on the home page. *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Prashant Patil *Sent:* Monday, May 12, 2008 7:23 AM *To:* arslist@ARSLIST.ORG *Subject:* Group corruption problem after ARS7.1 patch2 SLM installation ** Dear All, Config: OS - Solaris10 DB - Oracle 10gR2 ARS 7.1 patch002 ServiceDesk 7.0.02 I am facing problems with Administartor and Sub Administrator Remedy groups. Whenever I login with Demo or appadmin I am receiving error: Error generating application list field content. (ARERR 1900) The system is basically unable to generate an application list for this user. If Administrator group permission is removed for Demo then not receiving any error, but I dont see any links on homepage either. The same is happening with appadmin user. I have to explicitly find open the required app config forms If I create a new fixed user and give Administrator or Sub Administrator group permissions to it then on login I am getting same error. I suppose these groups have got corrupted!!! The last change done on the system was installation of ARS 7.1 patch 002 and then SLM 7.0.03. Appreciate any help as I am facing problems with the superuser. Regards, Prashant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Group corruption problem after ARS7.1 patch2 SLM installation
Dear All, Config: OS - Solaris10 DB - Oracle 10gR2 ARS 7.1 patch002 ServiceDesk 7.0.02 I am facing problems with Administartor and Sub Administrator Remedy groups. Whenever I login with Demo or appadmin I am receiving error: Error generating application list field content. (ARERR 1900) The system is basically unable to generate an application list for this user. If Administrator group permission is removed for Demo then not receiving any error, but I dont see any links on homepage either. The same is happening with appadmin user. I have to explicitly find open the required app config forms If I create a new fixed user and give Administrator or Sub Administrator group permissions to it then on login I am getting same error. I suppose these groups have got corrupted!!! The last change done on the system was installation of ARS 7.1 patch 002 and then SLM 7.0.03. Appreciate any help as I am facing problems with the superuser. Regards, Prashant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Explicitly Invalidate Remedy Session
Dear All, Let me explain the problem again: We have a corporate portal. The user logs into the corporate portal. He clicks on a link for Remedy and we pass the username and password in the url and the user accesses remedy to register trouble tickets etc. Hence the login is transparent to users. The portal is based on frames and remedy opens in the content frame. When the user performs a portal logout in this window where Remedy is open in a frame, we call the logout http://server/arsys/shared/logoutservlet. This kills the Remedy session and works perfectly. This url works perfectly if the portal logout is being performed from the main portal window where remedy is in the content frame. However if during his interaction on the portal if the user clicks on a link which opens another portal window and he logs out from this second portal window, we again call the logout servlet.* But it does not kill the remedy session in the main portal window. * Is there a way where we can kill the user's remedy session from any of the open portal windows? Most clients want the corporate portal to be an access point for all application and users. Putting Remedy on the portal is a major security concern for any corporate if we are unable to kill the session I appreciate all the help as there integrations on hold due to this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Explicitly Invalidate Remedy Session
Hi Carey, Using LogoutServlet I did the following test. Our portal has this scenario as explained below for performing remedy logout process. Browser 1 (Main portal window) - Click on remedy link which will perform transparent login and show remedy form to user. Browser 2 (child portal window) - User clicks on portal logout link. Portal logout process steps are : a) Perform logout for remedy user (by calling logout servlet) b) logout user from portal. Result : Remedy session will still remain active for that user. How can i be sure that user logout has been performed for that user. Thanks Prashant On Mon, Mar 17, 2008 at 2:30 PM, Carey Matthew Black [EMAIL PROTECTED] wrote: Prashant, This is the wrong URL. http://server/arsys/shared/logout.jsp That jsp is just the ok, we are done with the logout process... now what do we show the user? output file. You need to make a call to the LogoutServlet. You can pass it a goto value of the logout.jsp, or any other file you want to. See BasicGuide-630.2006.05.09.pdf pages 452 and 453 for details. http://server/arsys/servlet/LoginServlet Keep in mind that this may not totally free the users session, but it will at least have a shot at not requiring a one hour timeout. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Explicitly Invalidate Remedy Session
Hi All, We have a corporate portal where the users perform login and have access to the remedy system to register trouble tickets etc. The portal is based on frames and remedy opens in the content frame. Now the situation is whenever the user performs portal logout we need to make sure to kill the user's remedy session. To achieve this we are calling the url: http://server/arsys/shared/logout.jsp This url works perfectly if the portal logout is being performed from the main portal window where remedy is in the content frame.Please note that at the time of portal logout the user might be on a new browser window of the portal. The url does not work if we call it from any new browser window of the portal. Is there a way where we can kill the user's remedy session from any of the open portal windows? Thanks Prashant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Explicitly Invalidate Remedy Session
Hi Thivagar, You can do that with the url format: http://server/arsys/servlet/LoginServlet?server=serverusername=usernamepwd=pwdgoto=/arsys/forms/server/form_name Regards, Prashant On Mon, Mar 17, 2008 at 9:21 AM, Thivagar Sankaran [EMAIL PROTECTED] wrote: ** Hi Prashant, Could you please share the methods used to achieve remedy login inside the corporate portal? Thanks Regards, Thivagar Sankaran ITIL Foundation – Certified ARS Remedy 6.3 -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Prashant Patil *Sent:* Monday, March 17, 2008 11:35 AM *To:* arslist@ARSLIST.ORG *Subject:* Explicitly Invalidate Remedy Session ** Hi All, We have a corporate portal where the users perform login and have access to the remedy system to register trouble tickets etc. The portal is based on frames and remedy opens in the content frame. Now the situation is whenever the user performs portal logout we need to make sure to kill the user's remedy session. To achieve this we are calling the url: http://server/arsys/shared/logout.jsp This url works perfectly if the portal logout is being performed from the main portal window where remedy is in the content frame.Please note that at the time of portal logout the user might be on a new browser window of the portal. The url does not work if we call it from any new browser window of the portal. Is there a way where we can kill the user's remedy session from any of the open portal windows? Thanks Prashant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Explicitly Invalidate Remedy Session
Thivagar, If the username and password are correct it wont ask for login and will be redirected to the specified form. Well we do not have SSO implemented! Regards, Prashant On Mon, Mar 17, 2008 at 9:56 AM, Thivagar Sankaran [EMAIL PROTECTED] wrote: ** Thanks Prashant, Will it ask for login? Do you have SSO implemented? If yes, could you please share me the documents if any? Regards, Thivagar Sankaran ITIL Foundation – Certified ARS Remedy 6.3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARServer Virtualized Environment Capacity
Hi All, I am planning for a server to be used as a VMWare for ARSystem and simulate a ARSystem environment where the database, ARSystem application, Mid-tier will be running on 3 separate OSes (all windows) hardware config: Quad Core Intel(R) Xeon(R) X3220, 2x4M Cache, 2.40GHz,1066MHz FSB 8GB DDR2 RAM, 160 GB HDD I would like to know if the current hardware configuration will be enough to simulate the above ARSystem setup. Thanks Regards, Prashant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARS 7.1 API - java.lang.UnsatisfiedLinkError: ARInitialization
Hi All, I am trying to use ARS 7.1 API on windows platform - development. Win2K 2003 MS SQL 2000 Tomcat Servlet engine 5.5 ARS 7.1 I have already set following environment variables: classpath - C:\Program Files\AR System\myserver\arapi71.jar; path - C:\Program Files\AR System\myserver\ARServer\Api\lib I have created a netbeans web project, added the lib files accordingly (all the jar files ). When i deploy it to tomcat engine and browse my application URL, it gives the error: HTTP Status 500 - *type* Exception report *message* *description* *The server encountered an internal error () that prevented it from fulfilling this request.* *exception* javax.servlet.ServletException: Servlet execution threw an exception *root cause* java.lang.UnsatisfiedLinkError: ARInitialization com.bmc.arsys.api.Proxy.ARInitialization(Native Method) com.bmc.arsys.api.Proxy.init(Unknown Source) com.bmc.arsys.api.ProxyJRpcBase.init(Unknown Source) com.bmc.arsys.api.ProxyJRpc.init(Unknown Source) com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source) com.bmc.arsys.api.ProxyPool.get(Unknown Source) com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source) com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) com.bmc.arsys.api.ARServerUser.login(Unknown Source) co.brch.cs.ctcdev.getPwd(ctcdev.java:71) co.brch.cs.ctcdev.processRequest(ctcdev.java:45) co.brch.cs.ctcdev.doGet(ctcdev.java:108) javax.servlet.http.HttpServlet.service(HttpServlet.java:690) javax.servlet.http.HttpServlet.service(HttpServlet.java:803) *note* *The full stack trace of the root cause is available in the Apache Tomcat/5.5.23 logs.* - I checked the tomcat logs - stdout_20080303.log --- - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - constructor(arcatalog) - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - Connects to ARServer prashant through [EMAIL PROTECTED] - Api source is identified as: AP24754706yVXKRwqOsAAAKQAA log4j:WARN No appenders could be found for logger ( org.apache.commons.digester.Digester.sax). log4j:WARN Please initialize the log4j system properly. It must be a simple path issue but I am unable to figure it out. Please help as I am really under a pressure to meet a deadline. Thanks, Prashant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Check ARS services from Unix shell script
Hi All, Thanks alot for on all the inputs. Prashant On Feb 4, 2008 11:55 PM, Wallace, Kelvin [EMAIL PROTECTED] wrote: ** Prashant, I have a script I call remstat which is shown below. It allows you to quickly see all of the Remedy processes you wish to monitor. You may need to tweak it for your needs… echo Tomcat - Remedy Mid-Tier - Web ps -ef | grep tomcat echo echo AR Server Daemon -- ps -ef | grep arserverd echo echo AR Monitor ps -ef | grep armonitor echo echo AR Plug-in Server - ps -ef | grep arplugin echo echo AR Assignment Engine -- ps -ef | grep apsvcae echo echo AR Application Dispatcher - ps -ef | grep arsvcdsp echo echo AR Fork Daemon ps -ef | grep arforkd echo echo CMDB Engine --- ps -ef | grep cmdbd echo echo Reconciliation Engine - ps -ef | grep arrecond echo echo AR Flashboards ps -ef | grep flashboard echo echo AR E-mail Engine -- ps -ef | grep AREmail echo Hope this is helpful. Kelvin -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Prashant Patil *Sent:* Sunday, February 03, 2008 1:48 AM *To:* arslist@ARSLIST.ORG *Subject:* Check ARS services from Unix shell script ** Dear All, I have a query regarding ARSystem services on a unix server. I have a requirement wherein the remedy database needs to be shutdown for a particular task. I have a shell script in place for this. It does the following: 1) The shell script shuts down ARS services, checks for the message: Action Request System shutdown process complete 2) Shuts down the DB, performs the task and restarts the DB. 3) Once the DB is up, ARS services is started and checks the message: Action Request System initialization is complete. I am not sure if the above steps are an efficient way to detect ARS services. Is there a better way of checking ARS services from within a shell script? Thanks, Prashant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Can ARSystem database - invalid views be deleted?
Hi All, Solaris 5.10 Oracle 10.2 ARSystem 7.1 ServiceDesk 7 In the ARSystem database I can see some 100 views with status INVALID. The Created and Last_ddl_time have exactly the same date/time. Is it ok to delete these invalid views? Is it possible that some remedy workflow has not been activated and later may be required? There is an audit being carried out and we have been informed that invalid views should not exist in the db! Please advise. Example entries are: OWNER OBJECT_NAME OBJECT_TYPE CREATED LAST_DDL_TIME STATUS ARADMIN CFG_SERVICE_CATALOG_LOOKUP VIEW 01/10/2008 14:26:20 01/10/2008 14:26:20 INVALID ARADMIN B672 VIEW 01/10/2008 14:26:20 01/10/2008 14:26:20 INVALID ARADMIN BMC_CORE_BMC_RACK VIEW 11/29/2007 10:16:20 11/29/2007 10:16:20 INVALID Thanks, Prashant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Check ARS services from Unix shell script
Dear All, I have a query regarding ARSystem services on a unix server. I have a requirement wherein the remedy database needs to be shutdown for a particular task. I have a shell script in place for this. It does the following: 1) The shell script shuts down ARS services, checks for the message: Action Request System shutdown process complete 2) Shuts down the DB, performs the task and restarts the DB. 3) Once the DB is up, ARS services is started and checks the message: Action Request System initialization is complete. I am not sure if the above steps are an efficient way to detect ARS services. Is there a better way of checking ARS services from within a shell script? Thanks, Prashant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Changing Login Names
Dear friends, There is a requirement with one of our clients to change their login names. They were earlier using LDAP iPlanet email server for authentication and now they are moving to LDAP Active Directory. Please advice on what steps to take on changing all the login names in the system. Client is using ARS 6.0.1, HD 5.6 with Oracle 9iR2 on Solaris 8. Thanks and regards, Prashant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Fields that are in Crystal report,are not visible when I run the report through AR User.
Preeti, One my clients is facing the same problem. Make sure you have checked Use ODBC Underscores in Tools-Options-Advanced tab. It may be the cause if its unchecked. In my case I can see the report perfectly on the server - user tool but on the clients - user tool some columns are missing. Any ideas what may be the cause??? Thanks in advance. Prashant On 9/6/07, Riya_D [EMAIL PROTECTED] wrote: Fields (of AR User form) that are in Crystal report,are not visible when I run the report through AR User. Field(column) are visible when I run the Crystal report directly.But when I run the same Report through AR User tool some columns are not visible. -- View this message in context: http://www.nabble.com/Fields-that-are-in-Crystal-report%2Care-not-visible-when-I-run-the-report-through-AR-User.-tf4389793.html#a12515886 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Fields that are in Crystal report,are not visible when I run the report through AR User.
Try reinstalling the user tool again and see what happens On 9/6/07, Riya_D [EMAIL PROTECTED] wrote: The ODBC Use Underscores check box is checked in AR User tool.Still the columns are not visible. remedy26 wrote: Preeti, One my clients is facing the same problem. Make sure you have checked Use ODBC Underscores in Tools-Options-Advanced tab. It may be the cause if its unchecked. In my case I can see the report perfectly on the server - user tool but on the clients - user tool some columns are missing. Any ideas what may be the cause??? Thanks in advance. Prashant On 9/6/07, Riya_D [EMAIL PROTECTED] wrote: Fields (of AR User form) that are in Crystal report,are not visible when I run the report through AR User. Field(column) are visible when I run the Crystal report directly.Butwhen I run the same Report through AR User tool some columns are not visible. -- View this message in context: http://www.nabble.com/Fields-that-are-in-Crystal-report%2Care-not-visible-when-I-run-the-report-through-AR-User.-tf4389793.html#a12515886 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Fields-that-are-in-Crystal-report%2Care-not-visible-when-I-run-the-report-through-AR-User.-tf4389793.html#a12516703 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARERR [9130 ] An exception occurred from the WebService class : Internal Error
Hi List, I am trying to consume a webservice from TIBCO but I am receiving the following error: *ARERR* [*9130 *] An *exception* *occurred* *from* the *WebService* *class*: Internal Error Inputs Outputs are all strings. Environments ARS 7.0.01 Windows 2003 server JDK 1.4.07 I found a post by someone facing the same problem but no solution posted. Link : http://www.nabble.com/Error-while-consuming-webservice-%2CARERR-9130.-t3279771.html#a9121949 Has anybody come across this error? or any pointers??? Remedy to Remedy webservice is working fine. Thanks in advance Prashant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Job Opportunity for Remedy Developer - Middle East
Job Description: --- Skilled (mid) Remedy Developers to join a large global enterprise - BMC elite partner in the Middle East. Must be able to execute projects from development, QA testing and deployment and support. Minimum Qualifications: --- 2+ years experience as a Remedy Developer preferably on a large scale. Experience with ARS/Mid-Tier version 7.x preferred, v. 6 would be the minimum. 24x7 coverage of the system. Extremely skilled at multi-tasking and working in a fast-paced environment. Proven experience developing and customizing Remedy ARS applications. Skilled with Crystal Reports. Excellent customer service and customer support background. Excellent troubleshooting skills. Strong written and verbal communication skills. Able to respond to frequent pressure to meet deadlines. Able to work effectively as part of a team and with minimal supervision. Experience with integrations is a plus. Experience with Remedy's Customer Support application is a plus. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Job Opportunity for Remedy Developer - Middle East
Job Description: Skilled (mid) Remedy Developers to join a large global enterprise - BMC elite partner in the Middle East. Must be able to excute projects from development, QA testing and deployment and support. Minimum Qualifications: --- 1+ years experience as a Remedy Developer preferably on a large scale. Experience with ARS/Mid-Tier version 7.x preferred, v. 6 would be the minimum. 24x7 coverage of the system. Extremely skilled at multi-tasking and working in a fast-paced environment. Proven experience developing and customizing Remedy ARS applications. Skilled with Crystal Reports. Excellent customer service and customer support background. Excellent troubleshooting skills. Strong written and verbal communication skills. Able to respond to frequent pressure to meet deadlines. Able to work effectively as part of a team and with minimal supervision. Experience with integrations is a plus. Experience with Remedy's Customer Support application is a plus. Please send resumes to [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are