Re: Integrating Remedy with SMS Software
Hi Kelly, Thanks for the reply. Actually i trying to integrate sms software to send sms to our clients whenever there is any critical/Major issue raised . Please let me know how can i do this . Regards, Salma Regaar kdeaver wrote: ** Assuming you are integrating SMS tonbsp;populate the CMDB you have anbsp;free option. Use Atrium Integration Engine that comes with the CMDB as the method. You will need mappings. They can be found here - http://communities.bmc.com/communities/docs/DOC-456 nbsp;nbsp; nbsp; Kelly Deaver Effective Technologies www.effect-tech.com kdea...@kellydeaver.com (ARSlist mail) ke...@effect-tech.com (Business mail) nbsp; nbsp; Original Message Subject: Integrating Remedy with SMS Software From: Salma lt;salmabeg...@gmail.comgt; Date: Thu, October 22, 2009 12:53 am To: arslist@ARSLIST.ORG Hi Team, I have a requirement to integrate remedy with any sms software. Please let me know if there are any free software avaialable in market. Also if someone has done integration using TelAlert 5.6.1 please let me know the procedure to integrate. Regards, Salma -- View this message in context: http://www.nabble.com/Integrating-Remedy-with-SMS-Software-tp26004429p26004429.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- View this message in context: http://www.nabble.com/Integrating-Remedy-with-SMS-Software-tp26004429p26008396.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: New to CMDB ..Need Help
Thank you so much Kelly. kdeaver wrote: ** I agree with the others, do research and get training. Time spent learning up front will save you tons of hours later. nbsp; to answer some of your specific questions - nbsp; The CMDB is a repository of your CIs and the relationships between them. It holds the key information about each CI. You can create CIs by multiple methods - *Integration with Discovery tools (the best and most dynamic method for accuracy) *Manual input from the Asset Management Application *Manual input from the CMDB Console BMC CMDB doesn't just link with BMC Asset Management. Many of the forms in Asset Management are actually join forms with the forms/classes in CMDB. For example. If you enter a CI in BMC_ComputerSystem class of the CMDB it is visible in the Asset Application Computer System table. All because of DB joins. It is not two records, but one. The reason for the join is Asset adds additional fields/attributes that are Asset specific such as financial information. nbsp; Asset Management is needed to extend CMDB with Financial and Contractual information. Additionally, it provides views for the business user/manager of assets. The CMDBnbsp; views arenbsp;meant more as administrative, machine driven views. nbsp; I hope that helps. I highly recommend you take formal BMC training classes on this subject. For a jump start at a cheaper overall price, consider attending WWRUG next month. There are great tutorials and sessions that will give you the foundation you need - http://www.wwrug.org/WWRUG09.html nbsp; Kelly Deaver Effective Technologies www.effect-tech.com kdea...@kellydeaver.com (ARSlist mail) ke...@effect-tech.com (Business mail) nbsp; nbsp; Original Message Subject: New to CMDB ..Need Help From: Salma lt;salmabeg...@gmail.comgt; Date: Wed, October 21, 2009 6:28 am To: arslist@ARSLIST.ORG Hi List, Can some one suggest me from where should i start learning cmdb. Also please let me know what is the use of cmdb? How do we create CI in it? How does it link to Asset Management. Do we require to create CI in both CMDB as well as Asset Management. Then what is the use of Asset Management? Regards, Salma -- View this message in context: http://www.nabble.com/New-to-CMDB-..Need-Help-tp25990770p25990770.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- View this message in context: http://www.nabble.com/New-to-CMDB-..Need-Help-tp25990770p26008679.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
New to CMDB ..Need Help
Hi List, Can some one suggest me from where should i start learning cmdb. Also please let me know what is the use of cmdb? How do we create CI in it? How does it link to Asset Management. Do we require to create CI in both CMDB as well as Asset Management. Then what is the use of Asset Management? Regards, Salma -- View this message in context: http://www.nabble.com/New-to-CMDB-..Need-Help-tp25990770p25990770.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Integrating Remedy with SMS Software
Hi Team, I have a requirement to integrate remedy with any sms software. Please let me know if there are any free software avaialable in market. Also if someone has done integration using TelAlert 5.6.1 please let me know the procedure to integrate. Regards, Salma -- View this message in context: http://www.nabble.com/Integrating-Remedy-with-SMS-Software-tp26004429p26004429.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Integrating BMC Remedy ARS 7.x with BMC Patrol
Hi Team, I want to integrate Remedy Service Desk 7.x with BMC Patrol. How can i do this ? What are the different ways to integrate? Can someone please provide me the integration document. Thanks in Advance. Regards, Salma -- View this message in context: http://www.nabble.com/Integrating-BMC-Remedy-ARS-7.x-with-BMC-Patrol-tp25867456p25867456.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
How to add attachments while submitting incidents through emails
Hi All, I have created a filter which creates incidents through email once i get entry into email message form. But i m not able to get attachment which is sent with the emails .Please can some one guide me how to add attachments while creating incidents or modifying incidents through email. Regards, Salma -- View this message in context: http://n2.nabble.com/How-to-add-attachments-while-submitting-incidents-through-emails-tp2669391p2669391.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Problem while integrating Midtier 7.1 with Crystal Report Server XI
Hi Matt, Yes i have done that also . But still no luck. Please let me know the correct steps if u have done this integration . This will help me a lot. Thanks in Advance. Regards, Salma Salma, I don't see that you listed out performing the steps on pages 178-179 of the MT Installation Guide, to configure the Report Application Server parameters. Was that completed? Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Salma Begum Sent: Thursday, March 26, 2009 5:39 AM To: arslist@ARSLIST.ORG Subject: Problem while integrating Midtier 7.1 with Crystal Report Server XI Hi All, After integrating crystal server with midtier i m not able to generate reports through Midtier. I m getting Failed to Perform Action Error message. Steps which i did so far.Server A - 1. Installed Java which is comapatible with Crystal Report 2. Installed Crystal Report Serevr XI along with Tomcat ( Manually set Ports) 3. Checked Crystal Report CMC console , it was working fine. 4. Installed TOmcat for ARWebReportViewer. ( Maually set Ports) 5. Installed ARWebReportViewer. 6. Checked arreports link (http://BO-server-name:8881/arreports/shared/config/configreport.jsp), It was working fine. Server B - 1. Installed AR Server 2. Installed TOmcat 5.x, Java 3. Installed Only Midtier 4. Checked midtier link , it was working fine.(http://ARserver name:8882/arsys) Configurations: --- Server A (Crystal report Server) 1. Configured ARWebReportViewer report settings like Reporting Working Directory (C:\Program Files\AR System\ARWebReportViewerITSM\reports) CMS Machine Name* - BO-server-name, CMS Machine Connection Details – --- Chose Business Objects Enterprise XI AR System ODBC Data Source Name - AR System ODBC Data Source CMS Folder Name - ARReports CMS User Name Pwd – Used same access details which we use for Crystal Report. Server B ( Ar Server) -- 1. Configured Midtier Report Settings Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server XI on a different machine without a mid tier Reporting Working Directory - (local folder on MidTier server) BOXI/Crystal Report Server 11 Location - http://BO-server-name: ( Should i give ARWebReportViewer path or Crystal Report Path) 2. Updated Report Type Form for Crystal Record Crystal10URL=http://BO-Server:/arreports/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$AR SERVERPORT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BORemoteAPPURL=$CRTXILOC$/arreports/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPOR T$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BOCurrentMidtierURL=$CRTXILOC$/arsys/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPO RT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BORemoteMidtierURL=$CRTXILOC$/arsys/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPOR T$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ ( Note: I have changed only first sentence , do i need to do any other changes on this form , Please suggest) Finally : Tried generating report through midtier for incident Details , Its Failing :( Please let me know if i have missed any configurations. Thanks in Advance. Regards, Salma -- View this message in context: http://n2.nabble.com/Problem-while-integrating-Midtier-7.1-with-Crystal-Report-Server-XI-tp2537678p2537678.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Problem-while-integrating-Midtier-7.1-with-Crystal-Report-Server-XI-tp2537678p2555846.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Problem while integrating Midtier 7.1 with Crystal Report Server XI
Hi Rod, Thanks for the reply. If i take default port for Crsytal then wat about ARWebReportViewer it also required Tomcat and wheni install this on crystal server it is not able to detect the webserver which i installed wiht crystal server , So i need to use another tomcat with different port for ARWebReportViewer. Please suggest , How did u manage this . Regards, Salma Hi Salma, I don't think you're far away. Why did you update the report type form? If you specify the server correctly in your mid-tier report set up then I don't think you need to change this. I would make sure that your reports use the same datasource as the one defined on the crystal server. I don't use the default data source name as I use one BOXI server to serve up reports for several different Remedy servers. I create a system data source for each Remedy server. I use the default port for web reporting (80) so don't need to specify anything other than http://crystalserver in the BOXI report server location. A report (rpt file) is generated in folders beneath the reporting working directory on the crystal report server. Find out if this report is being created when you run your report. If it is have a look at it and make sure that it can be opened and run in crystal. Rod Harris On 26/03/2009, Salma Begum salmabeg...@gmail.com wrote: Hi All, After integrating crystal server with midtier i m not able to generate reports through Midtier. I m getting Failed to Perform Action Error message. Steps which i did so far.Server A - 1. Installed Java which is comapatible with Crystal Report 2. Installed Crystal Report Serevr XI along with Tomcat ( Manually set Ports) 3. Checked Crystal Report CMC console , it was working fine. 4. Installed TOmcat for ARWebReportViewer. ( Maually set Ports) 5. Installed ARWebReportViewer. 6. Checked arreports link ( http://BO-server-name:8881/arreports/shared/config/configreport.jsp), It was working fine. Server B - 1. Installed AR Server 2. Installed TOmcat 5.x, Java 3. Installed Only Midtier 4. Checked midtier link , it was working fine.(http://ARservername:8882/arsys) Configurations: --- Server A (Crystal report Server) 1. Configured ARWebReportViewer report settings like Reporting Working Directory (C:\Program Files\AR System\ARWebReportViewerITSM\reports) CMS Machine Name* - BO-server-name, CMS Machine Connection Details – --- Chose Business Objects Enterprise XI AR System ODBC Data Source Name - AR System ODBC Data Source CMS Folder Name - ARReports CMS User Name Pwd – Used same access details which we use for Crystal Report. Server B ( Ar Server) -- 1. Configured Midtier Report Settings Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server XI on a different machine without a mid tier Reporting Working Directory - (local folder on MidTier server) BOXI/Crystal Report Server 11 Location - http://BO-server-name: ( Should i give ARWebReportViewer path or Crystal Report Path) 2. Updated Report Type Form for Crystal Record Crystal10URL= http://BO-Server:/arreports/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$AR SERVERPORT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BORemoteAPPURL=$CRTXILOC$/arreports/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPOR T$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BOCurrentMidtierURL=$CRTXILOC$/arsys/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPO RT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BORemoteMidtierURL=$CRTXILOC$/arsys/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPOR T$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ ( Note: I have changed only first sentence , do i need to do any other changes on this form , Please suggest) Finally : Tried generating report through midtier for incident Details , Its Failing :( Please let me know if i have missed any configurations. Thanks in Advance. Regards, Salma -- View this message in context: http://n2.nabble.com/Problem-while-integrating-Midtier-7.1-with-Crystal-Report-Server-XI-tp2537678p2537678.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor
Problem while integrating Midtier 7.1 with Crystal Report Server XI
Hi All, After integrating crystal server with midtier i m not able to generate reports through Midtier. I m getting Failed to Perform Action Error message. Steps which i did so far.Server A - 1. Installed Java which is comapatible with Crystal Report 2. Installed Crystal Report Serevr XI along with Tomcat ( Manually set Ports) 3. Checked Crystal Report CMC console , it was working fine. 4. Installed TOmcat for ARWebReportViewer. ( Maually set Ports) 5. Installed ARWebReportViewer. 6. Checked arreports link (http://BO-server-name:8881/arreports/shared/config/configreport.jsp), It was working fine. Server B - 1. Installed AR Server 2. Installed TOmcat 5.x, Java 3. Installed Only Midtier 4. Checked midtier link , it was working fine.(http://ARserver name:8882/arsys) Configurations: --- Server A (Crystal report Server) 1. Configured ARWebReportViewer report settings like Reporting Working Directory (C:\Program Files\AR System\ARWebReportViewerITSM\reports) CMS Machine Name* - BO-server-name, CMS Machine Connection Details – --- Chose Business Objects Enterprise XI AR System ODBC Data Source Name - AR System ODBC Data Source CMS Folder Name - ARReports CMS User Name Pwd – Used same access details which we use for Crystal Report. Server B ( Ar Server) -- 1. Configured Midtier Report Settings Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server XI on a different machine without a mid tier Reporting Working Directory - (local folder on MidTier server) BOXI/Crystal Report Server 11 Location - http://BO-server-name: ( Should i give ARWebReportViewer path or Crystal Report Path) 2. Updated Report Type Form for Crystal Record Crystal10URL=http://BO-Server:/arreports/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$AR SERVERPORT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BORemoteAPPURL=$CRTXILOC$/arreports/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPOR T$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BOCurrentMidtierURL=$CRTXILOC$/arsys/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPO RT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BORemoteMidtierURL=$CRTXILOC$/arsys/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPOR T$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ ( Note: I have changed only first sentence , do i need to do any other changes on this form , Please suggest) Finally : Tried generating report through midtier for incident Details , Its Failing :( Please let me know if i have missed any configurations. Thanks in Advance. Regards, Salma -- View this message in context: http://n2.nabble.com/Problem-while-integrating-Midtier-7.1-with-Crystal-Report-Server-XI-tp2537678p2537678.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Configuring incoming emails in ARS 7.1 using exchange server 2007
Hi Michiel, Thanks for the reply. According to mu exchange admin no protocol is enable except RPC over HTTP. I really dont understand what he means , Confused !. Please suggest if MAPI is also not enabled what i should do ? Regards, Salma Michiel Beijen-2 wrote: Dear Salma, If your administrator does not want to turn on POP3 access you can also use MAPI to access the Exchange server. For this to work, you will need to install a local exchange client on your server. You can achieve this by using the MS Office installer (and installingOutlook). Because of this, it will only work if you install the Email Engine on a Windows server. Please refer to the BMC Remedy Action Request System 7.1.00: Administering BMC Remedy Email Engine guide for more instructions on configuring MAPI access. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Mar 16, 2009 at 13:02, Salma Begum salmabeg...@gmail.com wrote: Hi Team, Please help me ! We are using exchanger server 2007 and ARS 7.1. I checked in compatibility matrix and found ARS 7.1 is compatible with echange 2007. But the problem is we havent enabled pop3( or any other protocols which are available for incoming ) on exchange server . According to our exchange admin he says they have configured RPC over HTTP instead of POP. Now my question is how to configure this in Email mailbox configuration in ARS System. Please Suggest, Regards, Salma -- View this message in context: http://n2.nabble.com/Configuring-incoming-emails-in-ARS-7.1-using-exchange-server-2007-tp248p248.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Configuring-incoming-emails-in-ARS-7.1-using-exchange-server-2007-tp248p2485616.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Integration of Midtier 7.1 with Crystal Report server XI
Hi Joe ,
Thanks for the reply. Yes i installed crystal report server XI on the same
machine where midtier and ARS is installed. Later i installed midtier as
well and gave crystal report path during midtier installtion . I did all
the configuration mentioned in Midtier PDF.
But its not working .. Crystal reports will stop working after midtier is
installed. Can i use 2 different versions of Tomcat on same server . Because
crystal report uses Tomcat 5.0.27 and it installs tomcat while installing
crystal report . I cant use this same tomcat server for midtier as it is not
able to detect . so i installed one more Tomcat server 5.5 and did midtier
installation. later after completion of midtier i did all configuration
mentioned in pdf and found that i m not able to Launch crystal report
('Central Management Console').
Please suggest , if i installed crystal report on same server will it work .
or should i installed midtier and crystal on two different server to avoid
web server conflicts.
Regards,
Salma
Joe DeSouza wrote:
Did you install the Crystal Reports server and provide that information
where required in the Mid-Tier configuration???
Joe
From: Salma Begum salmabeg...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Thursday, March 12, 2009 1:47:17 AM
Subject: Integration of Midtier 7.1 with Crystal Report server XI
Hi Team,
I m planning to integrate Midtier with Crystal report server XI for web
reporting . Has anyone done this kind of integration,
If yes, could someone guide me on how to proceed further.
Regards,
Salma
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Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
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Integration of Midtier 7.1 with Crystal Report server XI
Hi Team, I m planning to integrate Midtier with Crystal report server XI for web reporting . Has anyone done this kind of integration, If yes, could someone guide me on how to proceed further. Regards, Salma -- View this message in context: http://n2.nabble.com/Integration-of--Midtier-7.1-with-Crystal-Report-server-XI-tp2465742p2465742.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Upgrading CMDB 2.0.1 patch 3 to CMDB 2.1.0 ERROR
Hi Team,
Even i m facing similar issue while upgrading CMDB from 2.0.1 to CMDB 2.1.0.
Please help me in finding the below error.
Error:
there was some problem during upgrade to BMC:CMDB 2.1 Patch 000 stage 3
using metadata-upgr-import-OSD.txt
Regards,
Salma
Sree Vyas wrote:
Hello List,
I am in upgrade CMDB Upgrade process with evironment:
*Upgrading CMDB 2.0.1 patch 3 to CMDB 2.1.0*
AR System 7.1 patch 003, ITSM 7.02.02 Patch 4 and CMDB 2.0.1 Patch 3 with
Windows Server 2003 R2 SP1 on SQL server 2005.
Here is the BMCAtriumCMDB-install.log:
23:53:25: --- OnFirstUIBefore
23:53:25: --- CheckingRequirements
23:53:25: --- CheckingRequirements
23:53:32: --- GetServerList
23:53:32: The AR Server IDs are SERVERNAME
23:53:32: --- GetServerList
23:53:32: --- getARInstallDir
23:53:32: --- getARInstallDir
23:53:32: --- getARCfgFile
23:53:32: --- getARCfgFile
23:53:32: --- getARPort
23:53:32: AR configuration file: D:\Program Files\AR
System\SERVERNAME\conf\ar.cfg
23:53:32: Port number not found in ar.cfg.
23:53:32: There may be only one AR server on the current machine.
23:53:32: Port Number has been set to default value 0
23:53:32: --- getARPort
23:53:38: --- RIKVerifyAdmin
23:53:38: Rik action: veradmin
23:53:38: --- RIKVerifyAdmin
23:53:38: --- getARInstallDir
23:53:38: --- getARInstallDir
23:53:38: --- getARCfgFile
23:53:38: --- getARCfgFile
23:53:38: AR System Server Service Name: BMC Remedy Action Request
System Server
23:53:38: --- CheckARServerVersion
23:53:38: --- GetSvrInfo
23:53:38: Rik action: getsvrinfo(4)
23:53:38: GetSvrInfo: SuccessReturn: 0
23:53:38: --- GetSvrInfo
23:53:38: AR Server: SERVERNAME version is 7.1.00 Patch 003
200805260630
23:53:38: --- RIKAppInfoVerCmp
23:53:38: Rik action: appinfo vercmp
23:53:38: --- RIKAppInfoVerCmp
23:53:38: --- CheckARServerVersion
23:53:38: --- ValidateLicense
23:53:38: --- runDriver
23:53:38: Converting
C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\c
mdb-license.drm to DOS format
23:53:38: Executing AR driver command:
C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\c
mdb-license.drm
23:53:48: --- runDriver
23:53:48: Number Of Licenses: 1
23:53:48: --- ValidateLicense
23:53:48: --- RIKItemsOnServer
23:53:48: Rik action: itemsonserver
23:53:49: RIKItemsOnServer: All items from
C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\t
ypemgr-mustitems.xml present on the server
23:53:49: --- RIKItemsOnServer
23:53:49: --- RIKAppInfoVerCmp
23:53:49: Rik action: appinfo vercmp
23:53:50: --- RIKAppInfoVerCmp
23:53:50: Remedy CMDB is found on the current server.
23:53:50: --- RIKAppInfoGet
23:53:50: Rik action: appinfo get
23:53:51: RIKAppInfoGet: SuccessReturn: 0
23:53:51: --- RIKAppInfoGet
23:53:51: --- RIKAppInfoVerCmp
23:53:51: Rik action: appinfo vercmp
23:53:52: --- RIKAppInfoVerCmp
23:54:08: Type Management UI will be imported
23:54:08: --- OnFirstUIBefore
23:54:08: --- OnMoveData
23:54:08: --- ProcessBeforeDataMove
23:54:08: --- RIKAppInfoGet
23:54:08: Rik action: appinfo get
23:54:08: RIKAppInfoGet: SuccessReturn: 0
23:54:08: --- RIKAppInfoGet
23:54:08: Installing product BMC Atrium CMDB 2.1.00
23:54:08: Data Language: English
23:55:46: --- GetSvrInfo
23:55:46: Rik action: getsvrinfo(1)
23:55:47: GetSvrInfo: SuccessReturn: 0
23:55:47: --- GetSvrInfo
23:55:47: --- ProcessBeforeDataMove
23:55:47: --- Entering Function GetDevCacheMode
23:55:47: --- runDriver
23:55:47: Converting
C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\g
etdevcache.drm to DOS format
23:55:47: Executing AR driver command:
C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\g
etdevcache.drm
23:55:57: --- runDriver
23:55:57: 1
23:55:57: --- Exiting Function GetDevCacheMode
23:55:57: --- StopDependedService
23:56:32: Service BMC Remedy Email Engine - SERVERNAME stopped
successfully.
23:56:32: --- PollServiceStop
23:56:35: --- PollServiceStop
23:56:35: Attempting to stop service -bmcSlmCollector
23:56:35: --- PollServiceStop
23:57:11: Service -bmcSlmCollector failed to stop even after waiting.
23:57:11: --- PollServiceStop
23:57:12: --- PollServiceStop
23:57:15: --- PollServiceStop
23:59:27: --- PollServiceStart
23:59:30: --- PollServiceStart
23:59:30: --- ARSWaitForBusyServer
23:59:45: --- GetSvrInfo
23:59:45: Rik action: getsvrinfo(4)
23:59:45: GetSvrInfo: SuccessReturn: 0
23:59:45: --- GetSvrInfo
23:59:45: --- ARSWaitForBusyServer
23:59:47: --- PollServiceStart
23:59:50: --- PollServiceStart
23:59:52: --- PollServiceStart
Re: While installing CMDB its not detecting license
HI Uday, Thanks for the reply. There was some problem in Mac address because of that AR server was not able to recognise the licenses. Now i have applied new trail licenses . Every thing is working fine . Thanks for every one. Regards, Salma Uday Joshi wrote: Hi Salma, I have not seen further interaction on this. However if your problem persists. I would like you confirm on have you applied license? There is small but crucial difference successful application and license being recognized. Many times that difference comes due to the way the host id appears in the license tool and given the license key. If you happen to paste the host id as given in the license key you are overriding the host id as recognized by the system and therefore license gets applied but not recognized. Best Regards, Uday Joshi Delivery Manager - BSM Tech Support Technology Infrastructure Services - BSM Unit --- Wipro Technologies, Hinjewadi, Pune 411057 India Tel: +91 20 39133324 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Salma Begum Sent: Thursday, February 12, 2009 05:34 PM To: arslist@ARSLIST.ORG Subject: Re: While installing CMDB its not detecting license Hi Peter , I m trying to install AR server using trail licenses. When i tried loggin into admin tool i m getting below message . The version of the Action request System (R) is ready for use or evaluation with out purchasing or activating an authorization key I have applied for 7.0 trail licenses and when i added licenses also got added successfully. Regards, Salma Peter Romain wrote: All I can think of is that the licenses are invalid for the server. If you log into the admin tool does it go straight in or do you get a message telling you that the server is not licensed? Are the license host names and host ids and the actual server host id all consistent? Hi Team, I did the following steps but still i m receiving the same error. 1. Install AR server 2. Applied licenses 3.Restarted Server 4.Tried installing cmdb , its not detecting licenses. Please let me know what else i need to do .. Regards, Salma Salma Begum wrote: Dear All, I m trying to install ARS 7.0 on my Machin . I installed successfully ARS 7.0 Server ans licenses ars, cmdb, IM and PM. But when i try to install CMDB its not detecting License and installation is aborted. Please let me know wher i m doign mistake . Regards, Salma -- View this message in context: http://n2.nabble.com/While-installing-CMDB-its-not-detecting-license- tp2313132p2313320.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/While-installing-CMDB-its-not-detecting-license-tp2 313132p2314462.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/While-installing-CMDB-its-not-detecting-license-tp2313132p2376085.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor
How to load solution DB data from ARS 6.3 to ARS 7.0
Dear Team, I have a requirement to load solution database data from ars 6.3 server to ars 7.0 server . Is ther any format that i need to create to upload this data. Please suggest Regards, Salma -- View this message in context: http://n2.nabble.com/How-to-load-solution-DB-data-from-ARS-6.3-to-ARS-7.0-tp2320624p2320624.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: While installing CMDB its not detecting license
Hi Peter , I m trying to install AR server using trail licenses. When i tried loggin into admin tool i m getting below message . The version of the Action request System (R) is ready for use or evaluation with out purchasing or activating an authorization key I have applied for 7.0 trail licenses and when i added licenses also got added successfully. Regards, Salma Peter Romain wrote: All I can think of is that the licenses are invalid for the server. If you log into the admin tool does it go straight in or do you get a message telling you that the server is not licensed? Are the license host names and host ids and the actual server host id all consistent? Hi Team, I did the following steps but still i m receiving the same error. 1. Install AR server 2. Applied licenses 3.Restarted Server 4.Tried installing cmdb , its not detecting licenses. Please let me know what else i need to do .. Regards, Salma Salma Begum wrote: Dear All, I m trying to install ARS 7.0 on my Machin . I installed successfully ARS 7.0 Server ans licenses ars, cmdb, IM and PM. But when i try to install CMDB its not detecting License and installation is aborted. Please let me know wher i m doign mistake . Regards, Salma -- View this message in context: http://n2.nabble.com/While-installing-CMDB-its-not-detecting-license-tp2313132p2313320.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/While-installing-CMDB-its-not-detecting-license-tp2313132p2314462.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
While installing CMDB its not detecting license
Dear All, I m trying to install ARS 7.0 on my Machin . I installed successfully ARS 7.0 Server ans licenses ars, cmdb, IM and PM. But when i try to install CMDB its not detecting License and installation is aborted. Please let me know wher i m doign mistake . Regards, Salma -- View this message in context: http://n2.nabble.com/While-installing-CMDB-its-not-detecting-license-tp2313132p2313132.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: While installing CMDB its not detecting license
Hi Team, I did the following steps but still i m receiving the same error. 1. Install AR server 2. Applied licenses 3.Restarted Server 4.Tried installing cmdb , its not detecting licenses. Please let me know what else i need to do .. Regards, Salma Salma Begum wrote: Dear All, I m trying to install ARS 7.0 on my Machin . I installed successfully ARS 7.0 Server ans licenses ars, cmdb, IM and PM. But when i try to install CMDB its not detecting License and installation is aborted. Please let me know wher i m doign mistake . Regards, Salma -- View this message in context: http://n2.nabble.com/While-installing-CMDB-its-not-detecting-license-tp2313132p2313320.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Symantic Backup Exec Job failed on Remedy Server
Dear Team, I m facing one big issue , Please help me put in resolving this error. We have setup a backup for our remedy server using Sysmantic Backup Exec . But wen it tries to get back up it fails giving the below error. And Remedy Database is closing automatically. So everytime wen this backup runs our reemedy DB closes . This is an major issue for me please help . The error which i m getting is : WARNING: \\remedy-server\E:\Program Files\AR System\remedy-server\ARServer\Db\ar.lck.390609 is a corrupt file. This file cannot verify. WARNING: \\remedy-server\E:\Program Files\AR System\remedy-server\ARServer\Db\araps_ae.lck is a corrupt file. This file cannot verify. WARNING: \\remedy-server\E:\Program Files\AR System\remedy-server\ARServer\Db\araps_cmdb.lck is a corrupt file. This file cannot verify. WARNING: \\remedy-server\E:\Program Files\AR System\remedy-server\ARServer\Db\araps_re.lck is a corrupt file. This file cannot verify. What are these files, If they are corrupted how to bulid them again . Please Suggest. Thanks in Advance Regards, Salma -- View this message in context: http://n2.nabble.com/Symantic-Backup-Exec-Job-failed-on-Remedy-Server-tp2295556p2295556.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Remedy Redundancy Server License
Dear All, We are planning to build Remedy Redundancy server (Failover) WRT this i have a doubt with Remedy Licensing . Do we need to buy separate licenses again for redundacy server or its free from BMC if i apply for that. Please Suugest Thanks In Advance Regards, Salma -- View this message in context: http://n2.nabble.com/Remedy-Redundancy-Server-License-tp2295864p2295864.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Setting up Remedy Redundancy Server
Hi Joe, Can u please suggest me the best way for redundancy . Thanks Regards, Salma Joe DeSouza wrote: Yes you need to point the second server to the same database Yes you need to purchase a hot backup server license that to the best of my knowledge is 50% of the original license cost. Server Groups is a different concept where you buy a server license for the same cost as the original and have both the servers up at the same time for high availability. This is different from a hot backup. Joe From: Salma Begum salmabeg...@gmail.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 2:06:51 AM Subject: Setting up Remedy Redundancy Server Dear All, I have a requirement to setup a failover (Redudancy ) server . i.e. i will have 2 servers Server A and Server B . Server A is my Production server. when ever this goes down the secondary server should come up immediately . Do i need to point both the servers to same database or should i have 2 different databses. Also request you to give me some hint about Licensing . Do i need topurchase separate licenses for secondary as production server. i think these is called as server grouping in Remedy . As i dont hvae much idea abt this request all to give there valuable inputs. Please correct me if i have mentioned some thing wrong . This is just my point of view. Regards, Salma ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Setting-up-Remedy-Redundancy-Server-tp2273556p2273828.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Setting up Remedy Redundancy Server
Dear All, Thnaks you All. Now i m confused with Redudndacy and Disaster Recovery . Can any one explain me this please . If redundacy and disaster recovery both r different concepts then should i go for both the things . If yes can anyone please tell me wat are things i need to do to achive this . Thanks in Advance. Regards, Salma Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE wrote: Just be aware that if you point both servers to a single database, you have not implemented a true hot failover system unless you create a failover machine for the database. So in that model you would not a primary Remedy box and a backup Remedy box and a primary database box and a backup database box. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, February 05, 2009 1:39 AM To: arslist@ARSLIST.ORG Subject: Re: Setting up Remedy Redundancy Server ** Yes you need to point the second server to the same database Yes you need to purchase a hot backup server license that to the best of my knowledge is 50% of the original license cost. Server Groups is a different concept where you buy a server license for the same cost as the original and have both the servers up at the same time for high availability. This is different from a hot backup. Joe From: Salma Begum salmabeg...@gmail.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 2:06:51 AM Subject: Setting up Remedy Redundancy Server Dear All, I have a requirement to setup a failover (Redudancy ) server . i.e. i will have 2 servers Server A and Server B . Server A is my Production server. when ever this goes down the secondary server should come up immediately . Do i need to point both the servers to same database or should i have 2 different databses. Also request you to give me some hint about Licensing . Do i need topurchase separate licenses for secondary as production server. i think these is called as server grouping in Remedy . As i dont hvae much idea abt this request all to give there valuable inputs. Please correct me if i have mentioned some thing wrong . This is just my point of view. Regards, Salma __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Setting-up-Remedy-Redundancy-Server-tp2273556p2279199.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Hours to Resolve Field in Incident management Reports
Dear All, I have a question. When i generated remedy OOTB report for incident details. I could see a colum called Hours to resolve . What does this field do? How does it calculate the value. I found its giving wrong values. Do we require do to any other configurations to achive correct value , Please suggest. Regards, Salma -- View this message in context: http://n2.nabble.com/%22Hours-to-Resolve-Field%22-in-Incident-management-Reports-tp2273443p2273443.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Setting up Remedy Redundancy Server
Dear All, I have a requirement to setup a failover (Redudancy ) server . i.e. i will have 2 servers Server A and Server B . Server A is my Production server. when ever this goes down the secondary server should come up immediately . Do i need to point both the servers to same database or should i have 2 different databses. Also request you to give me some hint about Licensing . Do i need topurchase separate licenses for secondary as production server. i think these is called as server grouping in Remedy . As i dont hvae much idea abt this request all to give there valuable inputs . Please correct me if i have mentioned some thing wrong . This is just my point of view. Regards, Salma -- View this message in context: http://n2.nabble.com/Setting-up-Remedy-Redundancy-Server-tp2273556p2273556.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Remedy Redundancy Server
Dear team. I have a requirement to setup remedy redundancy server, Can any one provide me some documents on this . Thanks in advance. Regards, Salma -- View this message in context: http://www.nabble.com/Remedy-Redundancy-Server-tp21683671p21683671.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to submit and modify incidents/problems through email.
Thanks Steve. ccrashh wrote: The ARSystem Email Messages form will automatically parse and submit tickets if the format of the incoming email is as follows: char-set: windows-1252 # # File exported Tue Jan 6 09:04:16 2009 # Schema: Some_Form Server: SomeServer Login: Password: Action: Submit # Values: Submit, Query Format: Short # Values: Short, Full Z_Short_Desc !8!: N/A Z_Assigned_To !4!: Submitter !2!: $USER$ Status !7!: Active # Values: Inactive, Active You create this .arm file by clicking Tools/Export Mail Templates and choosing the form and view you want to use (you can create a nice little EmailTemplateView which contains only the fields you want someone to be able to access via email). If an email comes into the ARSystem Email Messages form with that format above, APIs will automatically parse it out and submit (or whatever is set as the Action) a ticket to the form listed as the Schema: Steve On Jan 5, 6:54 am, Salma salmabeg...@gmail.com wrote: Hi Steve, I didnt know there is OOTB functionality to subit incidents through emails . Can u please explain me more on this . Regards, Salma ccrashh wrote: Er...everyone seems to be assuming that you are using the Out-of-the- box (OOTB) crap...I mean...solution from BMC/Remedy. Is this the case? Are you asking about processing emails in a OOTB environment or a custom application? Steve ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are -- View this message in context:http://www.nabble.com/How-to-submit-and-modify-incidents-problems-thr... Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/How-to-submit-and-modify-incidents-problems-through-email.-tp21214029p21324864.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to submit and modify incidents/problems through email.
Hi Steve, I didnt know there is OOTB functionality to subit incidents through emails . Can u please explain me more on this . Regards, Salma ccrashh wrote: Er...everyone seems to be assuming that you are using the Out-of-the- box (OOTB) crap...I mean...solution from BMC/Remedy. Is this the case? Are you asking about processing emails in a OOTB environment or a custom application? Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/How-to-submit-and-modify-incidents-problems-through-email.-tp21214029p21289763.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Incoming Email
Hello, Can any one help me out in resolving the below error.When i tried sending emails from email client (outlook ) to Remedy System , i got the below error. Not able to see incoming messages in Email message form. Command is not valid in this state. javax.mail.AuthenticationFailedException: Command is not valid in this state. at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:118) at javax.mail.Service.connect(Service.java:233) at javax.mail.Service.connect(Service.java:134) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:207) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) Thanks in Advance. Regards, Salma -- View this message in context: http://www.nabble.com/Incoming-Email-tp21200316p21200316.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
How to submit and modify incidents/problems through email.
Dear All, I have one urgent requirement , i want to submit incidents or problem automatically when remedy server recieves emails. How do we configure this ? I want to submit incidents through normal email which is sent to the specified email account , i.e which is configured in remedy. I doesn't want to use any templates. Can this be done with out using templates. If yes Please let me know how do we start with this configuration.Can any one give me some idea which work flow to be wrritten . I have setup mailboxes for outgoing and incoming in remedy. Please let me know for further details . Please help me . Regards, Salma -- View this message in context: http://www.nabble.com/How-to-submit-and-modify-incidents-problems-through-email.-tp21214029p21214029.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Email configuration
Dear All, My requirement is whenever our customer sends an email to [EMAIL PROTECTED] i need this to automatically store in Incident /Problem/Change form . once it is assigned our support person should be able to send emails through Remedy with latest work info, status etc... Emails which are sent by our support team should have Incident number, priority etc in email subject . Basically i want to integrate outlook with remedy , so that our support people should not go back to outlook to send emails. Please let me know if there are better ideas than which i have mentioned. Thanks in advance Regards, Salma -- View this message in context: http://www.nabble.com/Email-configuration-tp20932189p20932189.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Active Link Error
Dear All, I m trying to create an AL whose task is to throw error message when user tries to Save incident with out updating Work info. We are using ARS 7.0 and ITSM 7. The strabge thing is this AL is working only on my laptop for all users . When i try from other system this AL is not working , i mean they are able to save with out any error. AL Details: Execute on: Modify Runif : 'z1D_Summary' = $NULL$ If Action: error message Permission: public Please help me . Regards, Salma -- View this message in context: http://www.nabble.com/Active-Link-Error-tp20828732p20828732.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
How to restrict user logging into Remedy with same login from 2 different machines
Dear All, I found that in ARS 7 and ITSM 7 user can login into multiple machine at same time with same login credentials, only it restricts swhile saving by throwing a mesage stating Do you want to overwrite if we say yes it will accept . i want to restrict this , i dont want user to login into multiple machine , once he is login and some other person tries to login with same login he should not be able to login at all and should get message as User connected to othe rmachine . Please suggest. Regards, Salma -- View this message in context: http://www.nabble.com/How-to-restrict-user-logging-into-Remedy-with-same-login-from-2-different-machines-tp20807121p20807121.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Remedy ARS + ITSM Interview Questions
Thanks Ben. Benedetto Cantatore wrote: Salma, There was a similar thread about interview questions a couple of months back, but there isn't a standard set of interview questions. If you're interviewing, be prepared for questions across the board. The responses given so far are some good examples of what you should be prepared for, but your best preparation would be to understand what the interviewer's interests are and show you can fulfill those needs. So if the job description shows a need for customizations, then reviewing the workflow admins guides would be a good start. If the company has ITSM, perhaps they want someone who understands all the modules and how they should be configured. Based on your description of having 1 year's experience in Remedy and ITSM, if I was interviewing you and I was looking to tech you out, I'd ask technical questions based on the level of the position I needed filled. Then I'd purposely ask some technical questions beyond your experience. One, to see if you have any knowledge in that area, and two to see how you handle answering those questions. Also, I'd be interested in your troubleshooting abilities, so would ask questions around how you would handle certain situations. Hope this is helpful, Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 11/30/08 11:55 PM Thank You so much Frank. This will surely help me in preparing for my interviews. Frank, Gordon M. (CMS/CTR) wrote: Some of the responses I am seeing on ARSList are a little complex. Here's some more common questions (remember your Resume will tell your capabilities): 1. What is the difference between and Active Link and a Filter? 2. What is a .def file used for? 3. What is a .arx file? 4. Who is Doug Mueller? 5. What is a use for an Active Link Guide? 6. What type of field it the Worklog field? 7. Name two DBMSs in which Remedy ARS can run on top of? 8. What does ARS stand for? 9. What are the core fields? 10. What does $MENU$ do? And so on. You'd be amazed at the number of interviews I've conducted and the interviewee couldn't answer these basic questions. A database question I like to ask is: What's the difference between SYSMAN and SYSTEM in an Oracle world? A very simple UNIX question is: What does LS do? Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Salma Sent: Thursday, November 27, 2008 2:02 AM To: arslist@ARSLIST.ORG Subject: BMC Remedy ARS + ITSM Interview Questions Dear Team, As i have completed my 1 year with ARS and ITSM application , planning to take up some interviews. Please can any one help me with some interview questions which are commonly asked . So that i can prepared for my interview . Please post me all the question which you guys faced during ur interviews . And also apart from ARS or ITSM , any possibilty of asking questions from other topics like Database, OS , Network , If yes please let me the same . Thanks in advance , Salma -- View this message in context: http://www.nabble.com/BMC-Remedy-ARS-%2B-ITSM-Interview-Questions-tp2071 p2071.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are :-):-):-):-) -- View this message in context: http://www.nabble.com/BMC-Remedy-ARS-%2B-ITSM-Interview-Questions-tp2071p20766131.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/BMC-Remedy-ARS-%2B-ITSM-Interview-Questions-tp2071p20785939.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Remedy ARS + ITSM Interview Questions
Thank You so much Frank. This will surely help me in preparing for my interviews. Frank, Gordon M. (CMS/CTR) wrote: Some of the responses I am seeing on ARSList are a little complex. Here's some more common questions (remember your Resume will tell your capabilities): 1. What is the difference between and Active Link and a Filter? 2. What is a .def file used for? 3. What is a .arx file? 4. Who is Doug Mueller? 5. What is a use for an Active Link Guide? 6. What type of field it the Worklog field? 7. Name two DBMSs in which Remedy ARS can run on top of? 8. What does ARS stand for? 9. What are the core fields? 10. What does $MENU$ do? And so on. You'd be amazed at the number of interviews I've conducted and the interviewee couldn't answer these basic questions. A database question I like to ask is: What's the difference between SYSMAN and SYSTEM in an Oracle world? A very simple UNIX question is: What does LS do? Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Salma Sent: Thursday, November 27, 2008 2:02 AM To: arslist@ARSLIST.ORG Subject: BMC Remedy ARS + ITSM Interview Questions Dear Team, As i have completed my 1 year with ARS and ITSM application , planning to take up some interviews. Please can any one help me with some interview questions which are commonly asked . So that i can prepared for my interview . Please post me all the question which you guys faced during ur interviews . And also apart from ARS or ITSM , any possibilty of asking questions from other topics like Database, OS , Network , If yes please let me the same . Thanks in advance , Salma -- View this message in context: http://www.nabble.com/BMC-Remedy-ARS-%2B-ITSM-Interview-Questions-tp2071 p2071.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are :-):-):-):-) -- View this message in context: http://www.nabble.com/BMC-Remedy-ARS-%2B-ITSM-Interview-Questions-tp2071p20766131.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Remedy ARS + ITSM Interview Questions
Thank You. Ramy S. Ayoub wrote: use the below question in case of Senior Level ... this from my point of view 1) ARSchema 2) With transaction(t) table and table schema id in associated in arschema table 3) Web Services , Remedy API, Email templates, Direct SQL, creating view and database trigger and database programming….. depending on what suites to client and third party application 4) Creating failure over environments, database back – replication on vmware etc, 5) Big to answer I will update you on this next time, - user interface ,end user component – directly reachable to customers 6) Filter is server side component , depending on fire condition and qualification action will be perform on server. Actions are listed in if actions tab, submit, modify any valid ar server operation. Permission is not issue on filter etc. 7) I don't things so, not possible. 8) Not understanding question – reason I not aware of walking tables 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. On Thu, Nov 27, 2008 at 9:02 AM, Salma [EMAIL PROTECTED] wrote: Dear Team, As i have completed my 1 year with ARS and ITSM application , planning to take up some interviews. Please can any one help me with some interview questions which are commonly asked . So that i can prepared for my interview . Please post me all the question which you guys faced during ur interviews . And also apart from ARS or ITSM , any possibilty of asking questions from other topics like Database, OS , Network , If yes please let me the same . Thanks in advance , Salma -- View this message in context: http://www.nabble.com/BMC-Remedy-ARS-%2B-ITSM-Interview-Questions-tp2071p2071.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/BMC-Remedy-ARS-%2B-ITSM-Interview-Questions-tp2071p20728921.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
BMC Remedy ARS + ITSM Interview Questions
Dear Team, As i have completed my 1 year with ARS and ITSM application , planning to take up some interviews. Please can any one help me with some interview questions which are commonly asked . So that i can prepared for my interview . Please post me all the question which you guys faced during ur interviews . And also apart from ARS or ITSM , any possibilty of asking questions from other topics like Database, OS , Network , If yes please let me the same . Thanks in advance , Salma -- View this message in context: http://www.nabble.com/BMC-Remedy-ARS-%2B-ITSM-Interview-Questions-tp2071p2071.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Email Notification Error
Dear Team, I m facing a strange problem with email engine . Whenever I open any incident even though I don't modify or save , all filters which are created for helpdesk form are shooting email continuously . Same emails are repeated many times . Please help me . Regards, Salma -- View this message in context: http://www.nabble.com/Email-Notification-Error-tp20696062p20696062.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
