Re: Question regarding Daylight Savings and slm module

Thank you David!! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, September 03, 2009 6:34 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Question regarding Daylight Savings and slm mod

Re: Question concerning Application-Invalidate-User

If I get an answer from Support I will share with the list so that we aren't guessing what the function really is. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) To: arslist@ARSLIST

Re: Question concerning Application-Invalidate-User

Ø So would it still scramble the password? No –the password management rules apply to passwords stored within AR System. If your password management is done through AD, then the rules that AD puts in place would be used. The password management system in 7.1.00 was put in place for those cu

Re: Question concerning Application-Invalidate-User

** We have integrated with Active Directory and the User records have blank passwords. So would it still scramble the password? Is the an accompanying undocumented run process command that would reverse the disable? It just would be nice to have this command documented some where instead of gu

Re: Question concerning Application-Invalidate-User

I haven't really looked into this too deeply, but my gut feeling would be that this overwrites the password so that the original password hash will no longer work. That's how the accounts are disabled, so it'd make sense. -David J. Easter Sr. Product Manager, Solution Strategy and Development

Re: TEST

** Test successful. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Thu Sep 03 16:19:58 2009 Subject: TEST TEST Regards…Gidd _Platinum Sponsor: rm

Re: Unable to Report From Mid Tier ARERR 9246

Thanks Jason and Charles, These are native .arr reports. We corrected the issue by reimporting the ReportSelectionRun active link. It was passing qualification but not doing anything. I do appreciate your feedback. Larry Lawrence Parker IT Service Support Tools EDS Remedy Engineering 196

Re: Dave Wallace is out of the office.

Business time calculation 2.0! ;) On Thu, Sep 3, 2009 at 12:43 PM, Darrell Reading < darrell.reading...@wal-mart.com> wrote: > Wait, it does work out. I just looked. 03 to 04 does equal 08. > > > Darrell Reading Systems Engineer > Phone 479.204.5739 > dere...@wal-mart.com > > Wal-Mart Stores,

Re: Unable to Report From Mid Tier ARERR 9246

Lawrence didn't specify if this a Crystal report or a native .arr report. Lawrence, can you clarify the type of report? If it is a native report then we do not need to travel down the road of troubleshooting Crystal. Also can you tell us what version of ARS and Mid-Tier you are using? Jason On

Re: Dave Wallace is out of the office.

Wait, it does work out. I just looked. 03 to 04 does equal 08. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System disc

Re: Dave Wallace is out of the office.

03 to 04 != 08 Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]

Dave Wallace is out of the office.

I will be out of the office starting 09/03/2009 and will not return until 09/04/2009. I will be OOO until Tuesday, 9/8. If you need immediate assistance then email SMT-ProdEng. ___ UNSUBSCRIBE or access ARSlist Archive

Mid tier 7.5 with IIS webserver and TOMCAT5.5.25 as JSP Engine

Listers, I recently installed Mid tier 7.5 with IIS 6.0 webserver and TOMCAT5.5.25 as JSP Engine (win2003 32 bit). There were 61 applications on this webserver using the same default website and after we installed - Remedy Mid Tier overwrote the IIS settings for all websites. Just wonder i

Re: Need Help On Mid-Tier

Looks like your server doesn't know where to find your Mid-tier files. Check your environment for PATH and include the WEB-INF directory in that.. Joe From: pintu mallick To: arslist@ARSLIST.ORG Sent: Wednesday, September 2, 2009 5:24:23 PM Subject: Need Help

Re: Help: Job I don't understand - Kforce

** Joshua, There are Patrol User Groups (PUGs), similar to Remedy user groups - http://apps.bmc.com/BMC/Common/CDA/hou_Page_Generic/0,3465,9926222_10636339,00.html Try pinging some of the group leaders for leads.   Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the op

Re: Date Time Field Limitation Issue in Remedy restricted to Jan 2038

Ok thanks all but will try to check with Java Solutions for upgrading the xmlgateway version On Thu, Sep 3, 2009 at 9:51 PM, LJ Longwing wrote: > ** If the XMLGateway you refer to is the one I see advertized on the list > periodically, I presume it will have the ability to truncate the 00:00:00.

Re: Copy to New - Disable or Use - Which do you Prefer?

John, Not sure I agree with such a generalized statement. In our world, we have kept this functionality for our Administrators (View) only as well as a few other useful keyboard shortcuts. Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailt

Re: Unable to Report From Mid Tier ARERR 9246

Do you have your Crystal Reports or Business Objects server configured properly? Did this ever work in the past? On Thu, Sep 3, 2009 at 11:42 AM, Parker, Lawrence T < lawrence.par...@nmci-isf.com> wrote: > Hi, > > We see the below trying to run reports from Mid Tier. The BMC > documentation

Re: Date Time Field Limitation Issue in Remedy restricted to Jan 2038

If the XMLGateway you refer to is the one I see advertized on the list periodically, I presume it will have the ability to truncate the 00:00:00.0, and put it in a format that Remedy will understand. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Be

Re: Date Time Field Limitation Issue in Remedy restricted to Jan 2038

Amey, This issue was resolved many months ago. Suggest you contact the folks that make XML Gateway and request an update. The latest version has some really cool and often requested features that make upgrading a must. http://www.javasystemsolutions.com/jss/downloads HTH Regards...Gidd

Request Console Help Issue

We have ARS 7.5 ITSM on windows/SQL server. When the user clicks the Menu bar help button on the Requester Console (top left), it is showing a list of fields. We are not able to uncheck the Help button from Developer, it's grayed out. Anyone know how to fix or hide that button? This is no

St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

Je serai absent(e) à partir du 03/09/2009 de retour le 04/09/2009. Le présent message est destiné uniquement aux personnes indiquées dans l'en-tête. Il contient des informations confidentielles qui peuvent être divulguées à des tiers sans que l'expéditeur ait préalablement accordé son consen

Unable to Report From Mid Tier ARERR 9246

Hi, We see the below trying to run reports from Mid Tier. The BMC documentation and everything else we've researched indicates that we need to verify the report we are trying to run is still available in the Remedy Reports form. Our reports are definitely in the Report form. Has anyone out t

Re: Date Time Field Limitation Issue in Remedy restricted to Jan 2038

Hi, But the thing is we have an Integration from Remedy with the Trade Database where all the details are obtained like Trade Date and Maturity Date so the format in which the value in stored in their database is -MM-dd hh:mm:ss. So there is an Xmlgateway integrated with our Remedy Application

Re: Date Time Field Limitation Issue in Remedy restricted to Jan 2038

Amey, You aren't going to like this, but you need to use a Date field, because the Date/Time field cannot be used beyond 2038 as you discussed. This is based on a 32 bit integer limitation. You will need to convert your app to using Date only fields. _ From: Action Request System discus

Re: Copy to New - Disable or Use - Which do you Prefer?

Generally -- I think copy to new/clear/etc -- should all be deleted. Their generic functionality typically does not match well with what an application is trying to do. Clear -- should be some sort of in-application button -- and it clears what is relevant to be cleared (typically not e

Date Time Field Limitation Issue in Remedy restricted to Jan 2038

Hi All, We have an issue which was seen today that in Remedy there are two types of field : - 1. Date / Time Field 2. Date Field So in Date / Time Field it can accept date /time till Jan 2038 only and not beyond that. We have users who are using our Remedy application for Trade Related issues.S

Re: Copy to New - Disable or Use - Which do you Prefer?

Robert, All of our applications are home grown. Our folks have used Copy to New for too many years to disable it. I have added workflow that does a Set Field to insure data integrity with Status, Create Date, Submitter, Resolved Date, Closed Date, and many other hidden fields that are used fo

Re: Copy to New - Disable or Use - Which do you Prefer?

In more "complex" applications I disabled it with workflow like you're describing. The problem was always that the copy to new feature would copy status flags to the new request and produce squirrelly results. -Original Message- From: Action Request System discussion list(ARSList) [mail

LDAP Vendor Form Table Question

I was poking around in 7.5 OOB vendor forms, and I came across this as the Table name in one of their LDAP vendor forms. ldap:///??sub?(objectclass=group) My question is, are the OOB variables, or do these need to be defined? I have the LDAP configurations configured and working properly.

Re: Copy to New - Disable or Use - Which do you Prefer?

We have occasionally blocked copy-to-new in ITSM apps when we have added many custom fields and did not have the opportunity to add those to the copying workflow. However if there is no need to block it, the we just leave it alone as it can be useful. The choice will depend on what a "copy" means

Re: Use rrrchive to sync but not delete?

Misi, Thanks for your help on this. What I am trying to do is migrate from one production database to another. We have an existing prod server that has a broken installation. In order to install Asset Management we need to perform a re-install into a new prod. The new installed db has additiona

Re: Help: Job I don't understand - Kforce

Patrol is one system BIM / SIM is the same. Performance can be in a different flavor of application. Capcity management is another flavor of application. Portal is part of the BIM/SIM as well. Webbase output of the metrics MTTR etc of monitoring. So I see the following: BMC Impact Manager (BIM) wi

Re: Help: Job I don't understand - Kforce

Joshua, You are correct that it is obviously not Remedy. You can learn more about Patrol here: http://www.bmc.com/products/offering/BMC-ProactiveNet-Performance-Management.html It's a set of tools that can help monitor servers, automate tasks, etc. It has almost nothing to do with Remedy, a

Re: Copy to New - Disable or Use - Which do you Prefer?

For any forms that your users access directly that you need to adjust what our how fields are setup in a new Submit (for Copy To New) you can add a Active Link that fires on the Copy To New action that will perform a Set fields and you can set fields to NULL or set fields to their Default or fro

SV: DATE function - Server Date Format

Hi Kali I presume that you are using the WUT, I have experienced similar oddities with it, regarding number formatting. Have a look at your regional settings on the client machine, that is probably the culprit. with regards, Jonas Stumph Stevnsvig Remedy Developer BEC Competence Centre Ph

Re: Diary Field Issue - how to get the missed diary field values

Hi Stephen, Thanks for the links and your suggestion. My client is not accepting to make the diary field as worklog form, since it used for a long time users may confuse with the new setup. Using the qualifications in the workflow objects, i managed this issue. Any way the user comments were los

Copy to New - Disable or Use - Which do you Prefer?

Good Morning List, A have a question which is not specific to any platform or version. Just curious how others handle the "Copy to New" functionality that's been in the client User Tool for many years. Do you prefer to create an active link which fires an error message to prevent people from u

Help: Job I don't understand - Kforce

Hey there my fellow ARSListers This job title is called a Sr. BMC Product Expert and Developer (Location: Virginia) What is this stuff... obviously not Remedy, but from BMC did not know if anyone can educate me! Thanks a million! 2-4 years of experience with at least 1 year in relevant te

Re: Use rrrchive to sync but not delete?

Hi, Up till now, there has been no way to do this. I have updated the tool in accordance with your suggestion, to allow setting "syncmaxdeletedpercent=0", which disable the delete-operations. Please note that the SYNCTOTARGET-setting will restore any inconsistent records from the source to the ta

Re: Vertical Navigation field questions (Update)

Hello Listers, I was able run a test on 4 forms all using the same vertical navigation field and a common active link. I guess I am misinterpreting the documents. For my other question I have confirmed that you can put Form Command buttons into a navigation field. They work in the WUT but whe

Re: Error 303 on Set Field Filter action

Can anyone please give ma a hint on how to diagonize this problem? Victor On Wed 02/09/09 09:02 , vic...@klub.chip.pl sent: I'm using the development studio. There is no Advanced Option - only SAMPLE DATA as Data Source Victor On Wed 02/09/09 00:39 , "Grooms, Frederick W" f

Re: Windows Dialog Box for filename?

Dear David Sanders, That is exactly what I was looking for and it works perfect. Thank you all for your time! Regards, Koray. On Sep 2, 6:39 pm, David Sanders wrote: > Hi Koray > > Here is a sample dialog form that uses OLE to get a file name and path - of > course, this will only work in the