Re: Incident Work Info record in 7.6.04 is locked

2011-08-29 Thread strauss
There are all sorts of problems with the Work Info in 7.6.04.01, especially in Firefox. We have an Issue open on this, but no resolution as yet. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -Original Mes

Re: RightAnswers integration w/RKM 7.6.04

2011-08-29 Thread Chowdhury, Tauf
Joe, What you say is true, however, the Full Text Search still has to index the records in order for them to appear in search results or else you may get the "Index does not exist" error. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin

Re: Email Engine processing order of incoming messages

2011-08-29 Thread Andrew C Goodall
I confirmed same is true on our system - you may want to open a support issue. It took me a while to find 2 emails processed within same poll interval, since we don't have that many incoming as you showed below. I guess you could change the default order on the AR System Email Messages form b

Incident Work Info record in 7.6.04 is locked

2011-08-29 Thread Swanand Deshpande
When create a work info, enter information into the Notes field. Then if leave and try to re-edit before saving work info record, the field is locked. Workaround is to click on the edit icon to the right, and can then add info to the Notes field. Is there any fix available for this defect? Is B

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2011-08-29 Thread Paul Tchistopolskii
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Re: Any Method to check within a record for 'not null' options?

2011-08-29 Thread Chintan Shah
What if the question # increases to 30? Will you have 30 push fields actions? Thanks Chintan. From: Shiju John To: arslist@ARSLIST.ORG Sent: Monday, August 29, 2011 9:52 AM Subject: Re: Any Method to check within a record for 'not null' options? ** The # 20

Re: RightAnswers integration w/RKM 7.6.04

2011-08-29 Thread Roger Justice
Thanks for the assist. -Original Message- From: Joe Martin D'Souza To: arslist Sent: Mon, Aug 29, 2011 4:14 pm Subject: Re: RightAnswers integration w/RKM 7.6.04 ** I think what he may have meant by indexing was way back when hummingbird was used as a backend search engine, whe

Re: Hcnfyfdgic

2011-08-29 Thread Danny Kellett
Lol -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Parrish Sent: 29 August 2011 19:56 To: arslist@ARSLIST.ORG Subject: Re: Hcnfyfdgic Danny, It's not what was said, but the way it was said. And I agree with you. Coul

Re: Hcnfyfdgic

2011-08-29 Thread Rick Cook
I am also surprised that no one blamed "auto-correct". Rick On Mon, Aug 29, 2011 at 1:37 PM, Alejandro Canon wrote: > ** > > I´ve enjoyed reading this thread… J > > Thanks for giving us some “Monday Humor” > > By the way, be careful if: > > **- **Your cell phone is touch-sc

Re: Email Engine processing order of incoming messages

2011-08-29 Thread Reahard Mark - mreaha
Andrew, We are using MAPI. We tried changing the sort order in Outlook, but it's still processing Last In First Out. Here are the steps we followed in Outlook. 1. On the View menu, point to Arrange By, and then click Custom. 2. Click Sort. 3. In the Sort items by box, set it to Rece

Re: Hcnfyfdgic

2011-08-29 Thread Alejandro Canon
I´ve enjoyed reading this thread... :) Thanks for giving us some "Monday Humor" By the way, be careful if: - Your cell phone is touch-screen based - You have an unlock pattern based on finger gesture (i.e drawing a Z, or an arrow) - You have kids. Alejandro De: Acti

Re: Hcnfyfdgic

2011-08-29 Thread Mike E. Hamner
à -- Sent from my BlackBerry Wireless Handheld - Original Message - From: "Meyer, Jennifer L" [jennifer.me...@nc.gov] Sent: 08/29/2011 07:21 PM GMT To: arslist@ARSLIST.ORG Subject: Re: Hcnfyfdgic That 'splains lots. I've got a secure pass-thingy on my phone to

Re: RightAnswers integration w/RKM 7.6.04

2011-08-29 Thread Joe Martin D'Souza
I think what he may have meant by indexing was way back when hummingbird was used as a backend search engine, where indexing was required for hummingbird to build its indexes even if a single article existed.. That is no longer required as the knowledgebase is now an integral part of the AR Sys

Re: RightAnswers integration w/RKM 7.6.04

2011-08-29 Thread Roger Justice
There were only a few thounsand so I do not think indexing would help. I have not dug into the new search engine loaded with KM 7.6.03/4 to determine what is needed to minimize the search time. -Original Message- From: Sam Cerrato To: arslist Sent: Mon, Aug 29, 2011 3:27 pm Subject

Re: Hcnfyfdgic

2011-08-29 Thread LJ LongWing
My wife knows my pass-thingy (love the technical terms used here sometimes) too, but I dare say she knows how to use her mail better than I at times...but I don't think I have this address in my address bookso it would be kinda difficult for someone to fat finger a goofy email to the list from

Re: Web Services - You Have No Access Permissions

2011-08-29 Thread Grooms, Frederick W
Error 9200 usually means that the Permissions on the Web service itself have been lost (or changed) I hate to put it this way, but you have checked the permissions tab on the web service itself? Try deleting public from the service and re-adding it. Then flushing the Mid-Tier cache. Fred -

Re: Hcnfyfdgic

2011-08-29 Thread Rick Cook
The weird part is that I bet Lenny could still answer the question. And it's not the most unintelligible question the list has received. Rick On Mon, Aug 29, 2011 at 12:21 PM, Meyer, Jennifer L wrote: > That 'splains lots. > > I've got a secure pass-thingy on my phone to keep it out of kids' ha

Re: RightAnswers integration w/RKM 7.6.04

2011-08-29 Thread Sam Cerrato
You just did the import and there was nothing more you needed to do? They just appeared in a search for one of the articles?? You didn't have to do any indexing? Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.ars

Re: Hcnfyfdgic

2011-08-29 Thread Meyer, Jennifer L
That 'splains lots. I've got a secure pass-thingy on my phone to keep it out of kids' hands. My husband knows the pass-thingy, but not how to use email. There are many kinds of security. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:ar

Re: Hcnfyfdgic

2011-08-29 Thread LJ LongWing
LOLjust a bit of backgroundJaspal's son got hurt and had to go to the doctor this morningI MUST assume that his son got a hold of his phone and sent that message 'on his behalf'I almost fell out of my chair laughing when I saw this come across the list this morning :) -Original

Re: Web Services - You Have No Access Permissions

2011-08-29 Thread Kemes, Lisa
Yes, when I paste it to my browser, when I click on the View button in the Web Service, and when my developer tries to get to it though his .net code. What's weird is that we were able to do it before http://.tycoelectronics.net:8080/arsys/WSDL/public/ars-xxx.tycoelectronics.com/Categori

Re: Hcnfyfdgic

2011-08-29 Thread Scott Parrish
Danny, It's not what was said, but the way it was said. And I agree with you. Couldn't have said it better, maybe just differently: HHHgggfhgs and then Phbz Vggfhgsjdgjddhdnekwkwkwekeheheehejejejdhdhdjhhdhddhdhghjkltyijcg hvvczdasdghbnmmmbdfchbBsbsbdvsvshejshqbbwbsbebdbkjbvc. See

Re: Hcnfyfdgic

2011-08-29 Thread Danny Kellett
Well said, couldn't agree more ;) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jaspal Sent: 28 August 2011 19:24 To: arslist@ARSLIST.ORG Subject: Hcnfyfdgic Phbz Vggfhgsjdgjddhdnekwkwkwekeheheehejejejdhdhdjhh

Hcnfyfdgic

2011-08-29 Thread Jaspal
Phbz VggfhgsjdgjddhdnekwkwkwekeheheehejejejdhdhdjhhdhddhdhghjkltyijcghvvczdasdghbnmmmbdfchbBsbsbdvsvshejshqbbwbsbebdbkjbvc. Thanks Jaspal S Rawat 720-937-9072 ___ UNSUBSCRIBE or access ARSlist Archi

Re: Web Services - You Have No Access Permissions

2011-08-29 Thread Grooms, Frederick W
So when you paste the WSDL URL in your web browser you get an access permission error? http://{WebServerName}/arsys/WSDL/public/{ArsServer}/{WebServiceName} Fred - Original Message - From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ke

Web Services - You Have No Access Permissions

2011-08-29 Thread Kemes, Lisa
I simply deleted a web service that was already there, and added another one (with the same name) directly from the form. I refreshed the cache, I copy and pasted the WSDL link from the old Web Service to the new one. I even restarted the Tomcat services. But we are still getting "You have no

Re: Any Method to check within a record for 'not null' options?

2011-08-29 Thread Shiju John
The # 20 accounts for the number of questions in the current Base form (Form -A). And the 20 Push field action in turn creates 20 records in the Form B. Thanks,| Shiju... On Mon, Aug 29, 2011 at 7:41 PM, Chintan Shah wrote: > ** > Just out of curiosity, why would you have 20 push fields actions

Re: Any Method to check within a record for 'not null' options?

2011-08-29 Thread Chintan Shah
Just out of curiosity, why would you have 20 push fields actions..what drives that #? Thnx Chintan. From: Shiju John To: arslist@ARSLIST.ORG Sent: Sunday, August 28, 2011 11:32 PM Subject: Re: Any Method to check within a record for 'not null' options? ** H

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2011-08-29 Thread Matt Julsonnet
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Re: RightAnswers integration w/RKM 7.6.04

2011-08-29 Thread Roger Justice
I did the import and the knowledge articles were availa -Original Message- From: Sam Cerrato To: arslist Sent: Mon, Aug 29, 2011 11:22 am Subject: RightAnswers integration w/RKM 7.6.04 The RightAnswers Knowledge-Paks content provided by RightAnswers was in HTML ormat. This format

RightAnswers integration w/RKM 7.6.04

2011-08-29 Thread Sam Cerrato
The RightAnswers Knowledge-Paks content provided by RightAnswers was in HTML format. This format works fine with RKM through version 7.5. Apparently with version 7.6 BMC completely changed the RKM application using their own indexing/searching processes as opposed to an external index/search app

Write License Error on IT Survey

2011-08-29 Thread preetha mathew
Hi,   This is regarding an error that most of our Users come across while trying to submit their IT Survey. They get the Write License error and this happens to the Users with a Read License and only "Unrestricted Access" in their User profiles. We've noticed that they can submit the Survey when

Re: Upgrade DB 6.3 to 7.1

2011-08-29 Thread Remedy Maniac
I just checked, and I have that line set and I still get the same error any other thoughts? On 8/29/2011 3:07 PM, Frank Caruso wrote: ** The problem you encountered is on for which defect SW00276692 was previously opened for. The defect has not been fixed yet. The following is the workaroun

Re: Upgrade DB 6.3 to 7.1

2011-08-29 Thread Remedy Maniac
many thanks for this, but the strange thing for me is that is a server running for years, smoothly, everything was fine. The other day I wanted to migrate the data from that server (dev server) to the new ARS 7.5.3 install, I used Migrator 7.6.4 and since then, I am getting this error with the d

Re: Upgrade DB 6.3 to 7.1

2011-08-29 Thread Frank Caruso
The problem you encountered is on for which defect SW00276692 was previously opened for. The defect has not been fixed yet. The following is the workaround we have provided to other customers and you may want to use for a future install. Line number 6894 reads as follows: echo "select name from

Re: Upgrade DB 6.3 to 7.1

2011-08-29 Thread Remedy maniac
Hi FranK, I am having similar problem ... I am wondering how you solved that issue? regards Serouche -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Upgrade-DB-6-3-to-7-1-tp1629556p6737538.html Sent from the ARS (Action Request System) mailing list archive