Solved: RE: preventing a help desk ticket to be closed when task are open.

2006-08-16 Thread Dan Caissie
Title: Solved: RE: preventing a help desk ticket to be closed when task are open. ** Thank for all your help. Here is what I did after all. I hope this will help out some else down the road. Created 2 filters Filter 1 (Modify) Run if: 'Status' = "Resolved" Se

Re: preventing a help desk ticket to be closed when task are open.

2006-07-28 Thread Dan Caissie
PROTECTED] On Behalf Of William Rentfrow Sent: Friday, July 28, 2006 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: preventing a help desk ticket to be closed when task are open. If it works for you - I think it's great! I would probably use an error message instead of a warning to prevent the

Re: preventing a help desk ticket to be closed when task are open.

2006-07-28 Thread William Rentfrow
tant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 -Original Message- From: Action Request System discussion list(ARSList) on behalf of Dan Caissie Sent: Fri 7/28/2006 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: preventing a help desk ticket to be closed when task are open.

Re: preventing a help desk ticket to be closed when task are open.

2006-07-28 Thread Dan Caissie
k Caruso Sent: Thursday, July 27, 2006 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: preventing a help desk ticket to be closed when task are open.   ** 1. Create a filter that does a set fields action looking for any tasks with that HD tickets ID that are less than closed. Save the result in a tem

Re: preventing a help desk ticket to be closed when task are open.

2006-07-27 Thread Frank Caruso
ist(ARSList) on behalf of Dan Caissie Sent: Thu 7/27/2006 12:04 PMTo: arslist@ARSLIST.ORGSubject: Re: preventing a help desk ticket to be closed when task are open.**Sorry about that ITSM Help Desk Dan CaissieRemedy Administrator / DeveloperUnited Natural Foods, Inc260 Lake rdDayville, CT

Re: preventing a help desk ticket to be closed when task are open.

2006-07-27 Thread William Rentfrow
ystem discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Thursday, July 27, 2006 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: preventing a help desk ticket to be closed when task are open. ** This is ITSM Help or your own help desk application? On 7/27/06, Dan

Re: preventing a help desk ticket to be closed when task are open.

2006-07-27 Thread Dan Caissie
Caruso Sent: Thursday, July 27, 2006 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: preventing a help desk ticket to be closed when task are open.   ** This is ITSM Help or your own help desk application? On 7/27/06, Dan Caissie <[EMAIL PROTECTED]> wrote: I am trying to make it so a hel

Re: preventing a help desk ticket to be closed when task are open.

2006-07-27 Thread Nall, Roger
AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Thursday, July 27, 2006 12:58 PM To: arslist@ARSLIST.ORG Subject: preventing a help desk ticket to be closed when task are open

Re: preventing a help desk ticket to be closed when task are open.

2006-07-27 Thread Frank Caruso
** This is ITSM Help or your own help desk application?On 7/27/06, Dan Caissie <[EMAIL PROTECTED]> wrote: I am trying to make it so a help desk ticket can not be closed is there areand open child task attached to it. I'd like to hear your take on this.AR 6.3SQL 2003Windows Server 2003Thanks,Dan

preventing a help desk ticket to be closed when task are open.

2006-07-27 Thread Dan Caissie
I am trying to make it so a help desk ticket can not be closed is there are and open child task attached to it. I'd like to hear your take on this. AR 6.3 SQL 2003 Windows Server 2003 Thanks, Dan ___ UNSUBSCRIBE or acce