Roy Kaldung wrote:
On 1/3/11 4:27 PM, Frank Thommen wrote:
Gerald Young wrote:
No human should be involved with OTRS's inbox.
Maybe, but in my specific situation I have only the choice of either
manually forwarding/resending each ticket mail to the OTRS inbox or let
OTRS do it automatically.
On 1/3/11 4:27 PM, Frank Thommen wrote:
> Gerald Young wrote:
>> No human should be involved with OTRS's inbox.
>
> Maybe, but in my specific situation I have only the choice of either
> manually forwarding/resending each ticket mail to the OTRS inbox or let
> OTRS do it automatically. I really p
Gerald Young wrote:
No human should be involved with OTRS's inbox.
Maybe, but in my specific situation I have only the choice of either
manually forwarding/resending each ticket mail to the OTRS inbox or let
OTRS do it automatically. I really prefer the second option :-)
Having a specific
No human should be involved with OTRS's inbox.
On Mon, Jan 3, 2011 at 7:25 AM, Frank Thommen wrote:
> Hi Mike,
>
>
> The only headers that OTRS would append to your outgoing emails are:
>> X-Mailer: OTRS Mail Service (3.0.x CVS)
>>
>
> OK.
>
>
>
> You can add X-OTRS- headers to incoming emails
Hi Mike,
The only headers that OTRS would append to your outgoing emails are:
X-Mailer: OTRS Mail Service (3.0.x CVS)
OK.
You can add X-OTRS- headers to incoming emails which you can use to
send a ticket to a specific queue or the like. This can be useful when
integrating with an applicatio
Hi Frank,
The only headers that OTRS would append to your outgoing emails are:
X-Mailer: OTRS Mail Service (3.0.x CVS)
You can add X-OTRS- headers to incoming emails which you can use to
send a ticket to a specific queue or the like. This can be useful when
integrating with an application or a we
Hi,
in the mails that I get from my OTRS (v 3.0.3) instance, there are no
X-OTRS headers. Do they have to be activated before they are added to
the mails? I could not find an appropriate setting in the admin panel
and no such instructions in the handbook.
Cheers
frank
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