Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

access Alias /rt/ /opt/rt3/share/html/ Order allow,deny Allow from all *Options indexes* *DirectoryIndex index.html* PerlRequire /opt/rt3/bin/webmux.pl AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College

Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

Yup, that worked! And Page not found is gone! Awesome! Here's my config... -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Fri, Aug 6, 2010 at 12:44 PM, Jesse Vincent wrote: > > > > On Fri, Aug 06, 2010 at 12:4

Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer. Seems like an extra / gets added before the m. I try taking it out but it does the same thing. -- Max McGrath Asst. Network Admin/Systems

Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

Ok, stupid question. How do I go about getting the latest one from CPAN? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Fri, Aug 6, 2010 at 11:45 AM, Jesse Vincent wrote: > > > > On Fri, Aug 06, 2010 at 05:44:40P

Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

I have replicated the Page Not Found on the top. I pulled from CPAN. Also, I've noticed the SelfService pages do not have a mobile interface. Is this correct? Or did I mess something up? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthag

Re: [rt-users] Status menu has two resolved selections

Yes, it is still in InactiveStatus. How would I go about removing it. Also, why not put resolved in ActiveStatus. That's what I found to do when I searched all of the mailing lists... -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

[rt-users] Status menu has two resolved selections

nd I would like to fix it if possible. The only thing I can think of is I put this in my RT_SiteConfig.pm: Set(@ActiveStatus, qw( new open resolved)); in order to have only New, Open, and Resolved tickets show up in the Quick Search box. Would that be the cause? -- Max McGrath Asst. Net

[rt-users] Users not created up e-mail submission

t got screwed up with the upgrade -- hopefully it's something easy. Anybody have any ideas? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Original Quicksearch file

Thanks Kenn - I will look into this again. So if I set this: Set(@ActiveStatus, qw( new open resolved)); in my RT_SiteConfig.pm I should only see those three in the Quicksearch? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

[rt-users] Original Quicksearch file

ed = $session{'CurrentUser'}->UserObj->Preferences('QuickSearch', {}); my @conditions = (); foreach ( RT::Queue->ActiveStatusArray ) { push @conditions, { cond => "Status = '$_'", name => loc($_) }; } I have also put the following in my RT_SiteConfig.pm: Set(@ActiveStatus, qw( new open resolved)); Am I missing something? Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Monitor who has logged in

Okay - I found /var/log/user.log. Is that my best bet? Or is there something simpler for a non-techie to look at? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Mon, Jun 14, 2010 at 9:57 AM, Max McGrath wrote: > Hi all - >

[rt-users] Monitor who has logged in

, but I can't seem to find it anymore, maybe it doesn't exist and I'm making it up. Thanks! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's hidden secrets with RT Essentials from O'Reilly

Re: [rt-users] E-mail reminders to owners of tickets

Now, I'm not sure both of those are necessary, but upon doing both of those, it worked! Users now get one e-mail per queue in which they own tickets! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Jun 10, 2010

[rt-users] E-mail reminders to owners of tickets

the script into my cron.daily and it doesn't seem to do anything. Is there any configuration that needs to be done? Am I on the right track with this script? Or is there any easier way? Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 m

[rt-users] Put LDAP info into Custom Fields of Users

ndering if there is a way to take LDAP info and put it into a custom field. We have a custom field (Carthage ID#) for each user. I'd like to be able to populate that directly from LDAP. Is that possible? I guess I could always just populate a field we don't use (something like t

Re: [rt-users] Global Config for "RT at a glance" not taking effect

Geez Good find Jeff!! Everything is perfect now! Thank you everybody!!! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Apr 29, 2010 at 1:55 PM, Jeff Voskamp wrote: > On 04/29/2010 02:43 PM, Max McGrath wrote: > &g

Re: [rt-users] Global Config for "RT at a glance" not taking effect

RT at a glance. As I mentioned, how I did was before was perfect(!) except for that it broke the QuickSearch element. Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Apr 29, 2010 at 1:12 PM, Kenneth Crocker wrote: > Max, &

[rt-users] Global Config for "RT at a glance" not taking effect

can go to their individual preferences and make changes to RT at a glance, and those changes take effect. All changes I made in RT_SiteConfig.pm have been commented out, no permissions were changed or anything like that... Can anybody help me? Thanks! (Again...very sorry to repost this...) -

Re: [rt-users] Help adding links to things

cause this? Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Apr 28, 2010 at 10:40 AM, Andy Harrison wrote: > On Wed, Apr 28, 2010 at 11:20 AM, Max McGrath > wrote: > > Hi Andy - > > Thanks for th

Re: [rt-users] Help adding links to things

when I add it! I'm lost... -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Apr 28, 2010 at 10:40 AM, Andy Harrison wrote: > On Wed, Apr 28, 2010 at 11:20 AM, Max McGrath > wrote: > > Hi Andy - > > Thanks

Re: [rt-users] Help adding links to things

! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Apr 28, 2010 at 8:26 AM, Andy Harrison wrote: > On Tue, Apr 27, 2010 at 2:48 PM, Max McGrath > wrote: > > > > Hi all - > > Running RT 3.8.7 on Ubuntu 9.10

[rt-users] Help adding links to things

of a privileged users login? Should I just straight up add it with HTML on a certain page (which page would that be?) or would making a Dashboard of some kind be a good option? Thanks! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover

Re: [rt-users] Remove requestor's e-mail only from 1 queue

That worked perfectly! Thank you so much!! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Apr 22, 2010 at 8:47 AM, Raed El-Hames wrote: > Max: > * > * > Edit Create.html change > > > <&

[rt-users] Remove requestor's e-mail only from 1 queue

Quick Ticket queue. Am I SOL? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] Use a calendar item as custom field

st curious.. Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] Ticket Templates

be able to track everyone we help. So, I guess it'd be nice if we could just have a "I helped setup wireless on their "; i.e., I helped Max McGrath setup wireless on their Windows 7 Laptop. I know their is the Quick Ticket function, but that does not seem to work when requiring c

[rt-users] Copy tickets

icket" function. We are unable to use the built-in one because of the need to have custom fields filled in. Any ways of doing this? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu ___ http://li

Re: [rt-users] Edit the login page

Thank you! I was able to find it in /opt/rt3/share/html/Elements!! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Mar 9, 2010 at 12:51 PM, Kevin Falcone wrote: > On Tue, Mar 09, 2010 at 01:43:19PM -0500, Jeff Voskamp wr

[rt-users] Edit the login page

ystem the login page is? I can't seem to find it. Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Comm

[rt-users] Help with ExternalAuth attributes

; => 'uid'+'@carthage.edu ', 'EmailAddress' => 'uid'&&'@carthage.edu , 'EmailAddress' => 'uid'.'@carthage.edu ', and none of them have worked. They either cr

[rt-users] Upload users into RT

I can't seem to find that either... -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractic

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