Re: [AI] KYC for banking facilities for the blind
Hi all, So, finally I also received the physical card & the things are sorted for once. In the meantime, I also have received a reply fromt he ICICI customercare for you to go through & judge for yourselves up to what extent do they live up to their claims: Dear Mr. Bhardwaj, We write with reference to your complaint no. N202122014024901 addressed to The Office of RBI Ombudsman, Delhi, which has been forwarded to us for due analysis and redressal with regard to the concerns raised pertaining to your Credit Card Application 8201X5367. In this connection, we wish to state as under: On receipt of your complaint we have verified the details and would like to state that, in the absence of written VKYC guidelines for visually impaired customers, biometric KYC mode is followed and guided to customer. However in your case agent had incorrectly marked the lead as “unable” instead of “rejected” due to which lead was not assigned to agency for biometric KYC. Further we would like to state that agency pick up was completed by March 23, 2022 and we would like to confirm that, your credit card application is approved and an Amazon Pay ICICI Bank Credit Card no 43158002 is allocated in your name. Further, the bank is in the process of dispatching the same to you and you will be receiving the same in 10 working days. Please accept our sincere apologies for the inconvenience caused. We urge you to treat this incident as an exceptional occurrence and not an indicator of our service levels. We trust the above clarifies the concerns raised by you. We affirm that ICICI Bank at all times acts with diligence, in good faith, and in no manner prejudicial to the interests of its customers. Looking forward to your co-operation in helping us serve you better. Sincerely, Divya P Manager - Service Quality Thank you, Bharat. On 3/28/22, Mohammed arif khan wrote: > Hi guys, > I hope you all are doing very well. Friends as you know after video kya > or > physical kya in 3,4 days you’ll get your vertual card which is shows on > your Amazon account. > Within 1 week ICICI Bank send a new Amazon pay credit card on your > regidentiol address. Same process on Flipkart Axis bank credit card. > RegardsArif > > >> On 07-Chaitra-1944 Saka, at 10:58 AM, Sandesh >> wrote: >> >> Namaskar! >> >> Good, Very good indeed! >> >> As I said, came to know that you are able to see your card details in your >> Amazon application in about 3 to 4 days' time. >> >> Lastly, it gives immense happiness that people do come with their >> experiences, suggestions, ideas etc to help and it gets converted into >> permanent resolutions. >> >> Congrattulations once again. >> >> Vande Mataram >> >> - Original Message - From: "Bharat" >> To: >> Sent: Saturday, March 26, 2022 11:29 PM >> Subject: Re: [AI] KYC for banking facilities for the blind >> >> >> Hi all, >> >> Finally, today I got my virtual credit card. Now the card is >> reflecting in my Amazon account as well. Although i don't really have >> access to things such as CVV or date of expiry for the card yet. Looks >> like all of those would be available only once i have my physical card >> on me. >> >> My experience once again prove at a gap of over 14 years, that the >> only way to get things done out of them is to resort to arm-twisting. >> >> Even i 2008 when my wife & I wanted to open a joint account they had >> refusedto do so & it was only when RBI came to my rescue is when we >> could manage to get the account. & even this time around an >> absolutely similar experience. >> >> By refusing access to credit card meant for a specific site, they are >> causing us financial loss & should be held liable for that. >> >> Thanks to everyone for their valuable guidance in my struggle. I >> really appreciate it. >> >> Thank you, >> >> Bharat. >> >> On 3/23/22, Minar Singh wrote: >>> Last week Jana bank staff has completed my KYC I used thumb impression >>> during account opening process. >>> >>> On 3/23/22, gufran ahmed wrote: >>>> Hello sir please elaborate more on this issue, I mean to say that do >>>> you >>>> used thumb impression on the KYC form or you have put your signatures >>>> on >>>> it >>>> >>>> On Wed, 23 Mar, 2022, 5:56 pm Bharat, wrote: >>>> >>>>> So that much discussed KYC happened for me today at home & it took >>>>> less than 3 minutes for the person to complete it for me. Subsequently >>>>> I infor
Re: [AI] KYC for banking facilities for the blind
Hi guys, I hope you all are doing very well. Friends as you know after video kya or physical kya in 3,4 days you’ll get your vertual card which is shows on your Amazon account. Within 1 week ICICI Bank send a new Amazon pay credit card on your regidentiol address. Same process on Flipkart Axis bank credit card. RegardsArif > On 07-Chaitra-1944 Saka, at 10:58 AM, Sandesh > wrote: > > Namaskar! > > Good, Very good indeed! > > As I said, came to know that you are able to see your card details in your > Amazon application in about 3 to 4 days' time. > > Lastly, it gives immense happiness that people do come with their > experiences, suggestions, ideas etc to help and it gets converted into > permanent resolutions. > > Congrattulations once again. > > Vande Mataram > > - Original Message - From: "Bharat" > To: > Sent: Saturday, March 26, 2022 11:29 PM > Subject: Re: [AI] KYC for banking facilities for the blind > > > Hi all, > > Finally, today I got my virtual credit card. Now the card is > reflecting in my Amazon account as well. Although i don't really have > access to things such as CVV or date of expiry for the card yet. Looks > like all of those would be available only once i have my physical card > on me. > > My experience once again prove at a gap of over 14 years, that the > only way to get things done out of them is to resort to arm-twisting. > > Even i 2008 when my wife & I wanted to open a joint account they had > refusedto do so & it was only when RBI came to my rescue is when we > could manage to get the account. & even this time around an > absolutely similar experience. > > By refusing access to credit card meant for a specific site, they are > causing us financial loss & should be held liable for that. > > Thanks to everyone for their valuable guidance in my struggle. I > really appreciate it. > > Thank you, > > Bharat. > > On 3/23/22, Minar Singh wrote: >> Last week Jana bank staff has completed my KYC I used thumb impression >> during account opening process. >> >> On 3/23/22, gufran ahmed wrote: >>> Hello sir please elaborate more on this issue, I mean to say that do you >>> used thumb impression on the KYC form or you have put your signatures >>> on >>> it >>> >>> On Wed, 23 Mar, 2022, 5:56 pm Bharat, wrote: >>> >>>> So that much discussed KYC happened for me today at home & it took >>>> less than 3 minutes for the person to complete it for me. Subsequently >>>> I informed the concerned that it was done for me & the assured to >>>> inform of it to their concerned teams. Now I am awaiting their >>>> response to see what's next. Would surely let the group know what >>>> follows through. >>>> >>>> Thank you, >>>> >>>> Bharat. >>>> >>>> On 3/22/22, Mahesh S. Panicker wrote: >>>> > Axis can be the most governmental of all private banks in the country. >>>> > Had the struggle of my life to get them to issue the Flipkart Axis >>>> > card. Thankfully, the guy who eventually helped my with my ICICI >>>> > issue, had changed jobs, and was working with Axis. Axis had done a >>>> > physical KYC for me. And originally, they had refused to issue the >>>> > card on thumb impression, had to escalate the issue all the way to get >>>> > it fixed. >>>> > Hang in their, keep fighting, they'll eventually come around. >>>> > >>>> > On 3/21/22, Sandesh wrote: >>>> >> Namaskar! >>>> >> >>>> >> Well said! >>>> >> >>>> >> And I did not face any issue >>>> >> with my IDFC First CC application on V KYC. and I do use LHT and have >>>> >> my >>>> >> thumb impression on my PAN too. >>>> >> Here, all things including knowledge, mentality, understanding as >>>> >> well >>>> as >>>> >> willingness to assist of the bank staff play a very significant role. >>>> >> >>>> >> I also do have a story of Axis bank in this regard. >>>> >> >>>> >> will certainly tell it here on some other day. >>>> >> >>>> >> Regards >>>> >> >>>> >> Vande Mataram >>>> >> >>>> >> - Original Message - >>>> >> From: &
Re: [AI] KYC for banking facilities for the blind
Namaskar! Good, Very good indeed! As I said, came to know that you are able to see your card details in your Amazon application in about 3 to 4 days' time. Lastly, it gives immense happiness that people do come with their experiences, suggestions, ideas etc to help and it gets converted into permanent resolutions. Congrattulations once again. Vande Mataram - Original Message - From: "Bharat" To: Sent: Saturday, March 26, 2022 11:29 PM Subject: Re: [AI] KYC for banking facilities for the blind Hi all, Finally, today I got my virtual credit card. Now the card is reflecting in my Amazon account as well. Although i don't really have access to things such as CVV or date of expiry for the card yet. Looks like all of those would be available only once i have my physical card on me. My experience once again prove at a gap of over 14 years, that the only way to get things done out of them is to resort to arm-twisting. Even i 2008 when my wife & I wanted to open a joint account they had refusedto do so & it was only when RBI came to my rescue is when we could manage to get the account. & even this time around an absolutely similar experience. By refusing access to credit card meant for a specific site, they are causing us financial loss & should be held liable for that. Thanks to everyone for their valuable guidance in my struggle. I really appreciate it. Thank you, Bharat. On 3/23/22, Minar Singh wrote: Last week Jana bank staff has completed my KYC I used thumb impression during account opening process. On 3/23/22, gufran ahmed wrote: Hello sir please elaborate more on this issue, I mean to say that do you used thumb impression on the KYC form or you have put your signatures on it On Wed, 23 Mar, 2022, 5:56 pm Bharat, wrote: So that much discussed KYC happened for me today at home & it took less than 3 minutes for the person to complete it for me. Subsequently I informed the concerned that it was done for me & the assured to inform of it to their concerned teams. Now I am awaiting their response to see what's next. Would surely let the group know what follows through. Thank you, Bharat. On 3/22/22, Mahesh S. Panicker wrote: > Axis can be the most governmental of all private banks in the country. > Had the struggle of my life to get them to issue the Flipkart Axis > card. Thankfully, the guy who eventually helped my with my ICICI > issue, had changed jobs, and was working with Axis. Axis had done a > physical KYC for me. And originally, they had refused to issue the > card on thumb impression, had to escalate the issue all the way to get > it fixed. > Hang in their, keep fighting, they'll eventually come around. > > On 3/21/22, Sandesh wrote: >> Namaskar! >> >> Well said! >> >> And I did not face any issue >> with my IDFC First CC application on V KYC. and I do use LHT and have >> my >> thumb impression on my PAN too. >> Here, all things including knowledge, mentality, understanding as >> well as >> willingness to assist of the bank staff play a very significant role. >> >> I also do have a story of Axis bank in this regard. >> >> will certainly tell it here on some other day. >> >> Regards >> >> Vande Mataram >> >> - Original Message - >> From: "Mahesh S. Panicker" >> To: >> Sent: Monday, March 21, 2022 10:14 AM >> Subject: Re: [AI] KYC for banking facilities for the blind >> >> >> Think they authenticate your ID, PAN and Aadhar, and match it with >> the >> person. You have to show them the documents in a way wherein they can >> click a photograph of the document. They would also need to click >> you. >> This is what I was told by both Standard Chartered and American >> Express. So its not really about the signature, as the application is >> anyways taken online. So, ICICI shouldn't create much fuss really. >> You >> should surely not let it go, fight it out, they do have processes to >> get cards issued to blind person, just that most people dealing with >> it aren't aware of the same. >> >> On 3/20/22, Amar Jain wrote: >>> Bharat-authenticating thumb impression on a video kyc is not >>> possible. >>> >>> CEO or nodal officer or compliance officer can correct the situation >>> before >>> it gets escalated. >>> >>> Letting RBI know only helps from the perspective of data collection >>> perspective. >>> >>> Regards, >>> Amar Jain >>> >>> Sent from my iPhone >>> >>>> On 20-Mar-2022, at 9:49 PM, Bharat wrote: >>>> >>>> I generally wonder, how are people who put the
Re: [AI] KYC for banking facilities for the blind
Hi Harshit & all, The ist came to my aid very swiftly. The other members sharing their experiences & suggesting the way forward was certainly of a great help. I am going to reach out to my other friends who are stuggling with similar concerns & suggest all these things to them as well. Thanks much. Thank you, Bharat. On 3/27/22, Harshit Lohia wrote: > Hi Bharat, > You are certainly right. From now on, do not extend the struggle too > long. At the first instance of being denied any banking service, write > an email to the concerned bank quoting the provisions of RBI's Master > Circular on Customer Service in Banks dated 1st July, 2015 (Para 9 and > 10) and Banking facilities to Senior Citizens and the Disabled dated > November 9, 2017. On the 30th day, submit a complaint to RBI Ombudsman > on https://cms.rbi.org.in > This shall definitely shorten the time of your struggle with the banks. > > Regards > Harshit > > On 3/26/22, Bharat wrote: >> Hi all, >> >> Finally, today I got my virtual credit card. Now the card is >> reflecting in my Amazon account as well. Although i don't really have >> access to things such as CVV or date of expiry for the card yet. Looks >> like all of those would be available only once i have my physical card >> on me. >> >> My experience once again prove at a gap of over 14 years, that the >> only way to get things done out of them is to resort to arm-twisting. >> >> Even i 2008 when my wife & I wanted to open a joint account they had >> refusedto do so & it was only when RBI came to my rescue is when we >> could manage to get the account. & even this time around an >> absolutely similar experience. >> >> By refusing access to credit card meant for a specific site, they are >> causing us financial loss & should be held liable for that. >> >> Thanks to everyone for their valuable guidance in my struggle. I >> really appreciate it. >> >> Thank you, >> >> Bharat. >> >> On 3/23/22, Minar Singh wrote: >>> Last week Jana bank staff has completed my KYC I used thumb impression >>> during account opening process. >>> >>> On 3/23/22, gufran ahmed wrote: >>>> Hello sir please elaborate more on this issue, I mean to say that do >>>> you >>>> used thumb impression on the KYC form or you have put your signatures >>>> on >>>> it >>>> >>>> On Wed, 23 Mar, 2022, 5:56 pm Bharat, wrote: >>>> >>>>> So that much discussed KYC happened for me today at home & it took >>>>> less than 3 minutes for the person to complete it for me. Subsequently >>>>> I informed the concerned that it was done for me & the assured to >>>>> inform of it to their concerned teams. Now I am awaiting their >>>>> response to see what's next. Would surely let the group know what >>>>> follows through. >>>>> >>>>> Thank you, >>>>> >>>>> Bharat. >>>>> >>>>> On 3/22/22, Mahesh S. Panicker wrote: >>>>> > Axis can be the most governmental of all private banks in the >>>>> > country. >>>>> > Had the struggle of my life to get them to issue the Flipkart Axis >>>>> > card. Thankfully, the guy who eventually helped my with my ICICI >>>>> > issue, had changed jobs, and was working with Axis. Axis had done a >>>>> > physical KYC for me. And originally, they had refused to issue the >>>>> > card on thumb impression, had to escalate the issue all the way to >>>>> > get >>>>> > it fixed. >>>>> > Hang in their, keep fighting, they'll eventually come around. >>>>> > >>>>> > On 3/21/22, Sandesh wrote: >>>>> >> Namaskar! >>>>> >> >>>>> >> Well said! >>>>> >> >>>>> >> And I did not face any issue >>>>> >> with my IDFC First CC application on V KYC. and I do use LHT and >>>>> >> have >>>>> >> my >>>>> >> thumb impression on my PAN too. >>>>> >> Here, all things including knowledge, mentality, understanding as >>>>> >> well >>>>> as >>>>> >> willingness to assist of the bank staff play a very significant >>>>> >> role. >>>>> >> >>>>> >> I also do have a story
Re: [AI] KYC for banking facilities for the blind
Hi Bharat, You are certainly right. From now on, do not extend the struggle too long. At the first instance of being denied any banking service, write an email to the concerned bank quoting the provisions of RBI's Master Circular on Customer Service in Banks dated 1st July, 2015 (Para 9 and 10) and Banking facilities to Senior Citizens and the Disabled dated November 9, 2017. On the 30th day, submit a complaint to RBI Ombudsman on https://cms.rbi.org.in This shall definitely shorten the time of your struggle with the banks. Regards Harshit On 3/26/22, Bharat wrote: > Hi all, > > Finally, today I got my virtual credit card. Now the card is > reflecting in my Amazon account as well. Although i don't really have > access to things such as CVV or date of expiry for the card yet. Looks > like all of those would be available only once i have my physical card > on me. > > My experience once again prove at a gap of over 14 years, that the > only way to get things done out of them is to resort to arm-twisting. > > Even i 2008 when my wife & I wanted to open a joint account they had > refusedto do so & it was only when RBI came to my rescue is when we > could manage to get the account. & even this time around an > absolutely similar experience. > > By refusing access to credit card meant for a specific site, they are > causing us financial loss & should be held liable for that. > > Thanks to everyone for their valuable guidance in my struggle. I > really appreciate it. > > Thank you, > > Bharat. > > On 3/23/22, Minar Singh wrote: >> Last week Jana bank staff has completed my KYC I used thumb impression >> during account opening process. >> >> On 3/23/22, gufran ahmed wrote: >>> Hello sir please elaborate more on this issue, I mean to say that do you >>> used thumb impression on the KYC form or you have put your signatures >>> on >>> it >>> >>> On Wed, 23 Mar, 2022, 5:56 pm Bharat, wrote: >>> >>>> So that much discussed KYC happened for me today at home & it took >>>> less than 3 minutes for the person to complete it for me. Subsequently >>>> I informed the concerned that it was done for me & the assured to >>>> inform of it to their concerned teams. Now I am awaiting their >>>> response to see what's next. Would surely let the group know what >>>> follows through. >>>> >>>> Thank you, >>>> >>>> Bharat. >>>> >>>> On 3/22/22, Mahesh S. Panicker wrote: >>>> > Axis can be the most governmental of all private banks in the >>>> > country. >>>> > Had the struggle of my life to get them to issue the Flipkart Axis >>>> > card. Thankfully, the guy who eventually helped my with my ICICI >>>> > issue, had changed jobs, and was working with Axis. Axis had done a >>>> > physical KYC for me. And originally, they had refused to issue the >>>> > card on thumb impression, had to escalate the issue all the way to >>>> > get >>>> > it fixed. >>>> > Hang in their, keep fighting, they'll eventually come around. >>>> > >>>> > On 3/21/22, Sandesh wrote: >>>> >> Namaskar! >>>> >> >>>> >> Well said! >>>> >> >>>> >> And I did not face any issue >>>> >> with my IDFC First CC application on V KYC. and I do use LHT and >>>> >> have >>>> >> my >>>> >> thumb impression on my PAN too. >>>> >> Here, all things including knowledge, mentality, understanding as >>>> >> well >>>> as >>>> >> willingness to assist of the bank staff play a very significant >>>> >> role. >>>> >> >>>> >> I also do have a story of Axis bank in this regard. >>>> >> >>>> >> will certainly tell it here on some other day. >>>> >> >>>> >> Regards >>>> >> >>>> >> Vande Mataram >>>> >> >>>> >> - Original Message - >>>> >> From: "Mahesh S. Panicker" >>>> >> To: >>>> >> Sent: Monday, March 21, 2022 10:14 AM >>>> >> Subject: Re: [AI] KYC for banking facilities for the blind >>>> >> >>>> >> >>>> >> Think they authenticate your ID, PAN and Aadhar, and match it with >>>> >> the >>>&
Re: [AI] KYC for banking facilities for the blind
Hi Vivek, Can you communicate with me off the list at lohia...@gmail.com? Regards Harshit On 3/27/22, 'Singhal, Vivek (सिंघल, विवेक)' via AccessIndia wrote: > Dear Members, > I am a long time member of this fantastic email list called AI Mailing list. > Same has helped numerous members as they can freely express their views > and seek guidance from fellow members. > Over the years I have seen that the issue of opening of bank accountfor > VI persons has always been an issue of concern. I had vision issues during > my 30s and I too had faced challenges with my S/B accounts that were opened > during my normal eyesight period. The issues faced are more or less person > specific and often not system related. > In this regard I would like to propose to the bankers on this list that if > possible please advocate for inclusion of one training session covering > the bank PWD policy during the induction of new Probationary Officers. I > have heard that bankers needs to pass some exams before being considered for > promotion to next level. If possible please advocate for including some > questions (say 2 - 3 questions of higher as deemed fit by bankers) in these > tests so that the bank's PWD policy is refreshed at each and every step. > Humans by nature are emphatic and hopefully by better training, things > shall improve in near future. > > Regards, > Vivek Singhal, > > > > > > > > > अस्वीकरण > यह संदेश इंडियनऑयल मेसेजिंग गेटवे, भारत से भेजा गया है। इस इलेक्ट्रॉनिक > संदेश में निहित जानकारी और इसके साथ कोई भी संलग्नक केवल प्रेषित व्यक्ति > (यों) के लिए ही है और इसमे स्वामित्व, गोपनीय या विशेषाधिकार प्राप्त जानकारी > हो सकती है। यदि आप वांछित प्राप्तकर्ता नहीं हैं तो आपको इस ई-मेल को > प्रसारित, वितरित या कॉपी नहीं करना चाहिए। कृपया इसकी सूचना तुरंत प्रेषक को > दें और इस संदेश की सभी प्रतियां और सभी संलग्नक नष्ट कर दें। > राजभाषा हिन्दी में हम आपके पत्रों का स्वागत करते है। > > > Disclaimer > This Message was sent from IndianOil Messaging Gateway, India. The > information contained in this electronic message and any attachments to this > message are intended for the exclusive use of the addressee(s) and may > contain proprietary, confidential or privileged information. If you are not > the intended recipient, you should not disseminate, distribute or copy this > e-mail. Please notify the sender immediately and destroy all copies of this > message and any attachments. > We welcome your communications in Rajbhasha Hindi. > > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to accessindia+unsubscr...@accessindia.org.in. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/0c2a50787f3b4a67ad30a8432978524e%40RBCSCEXMBCS11.DS.INDIANOIL.IN. > -- Thanks & Regards Harshit Lohia -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuowkJfxKcj-qs_MG6Y72CaKHmibq5XVFeH%2BYptkVOeWOgQ%40mail.gmail.com.
[AI] KYC for banking facilities for the blind
Dear Members, I am a long time member of this fantastic email list called AI Mailing list. Same has helped numerous members as they can freely express their views and seek guidance from fellow members. Over the years I have seen that the issue of opening of bank accountfor VI persons has always been an issue of concern. I had vision issues during my 30s and I too had faced challenges with my S/B accounts that were opened during my normal eyesight period. The issues faced are more or less person specific and often not system related. In this regard I would like to propose to the bankers on this list that if possible please advocate for inclusion of one training session covering the bank PWD policy during the induction of new Probationary Officers. I have heard that bankers needs to pass some exams before being considered for promotion to next level. If possible please advocate for including some questions (say 2 - 3 questions of higher as deemed fit by bankers) in these tests so that the bank's PWD policy is refreshed at each and every step. Humans by nature are emphatic and hopefully by better training, things shall improve in near future. Regards, Vivek Singhal, अस्वीकरण यह संदेश इंडियनऑयल मेसेजिंग गेटवे, भारत से भेजा गया है। इस इलेक्ट्रॉनिक संदेश में निहित जानकारी और इसके साथ कोई भी संलग्नक केवल प्रेषित व्यक्ति (यों) के लिए ही है और इसमे स्वामित्व, गोपनीय या विशेषाधिकार प्राप्त जानकारी हो सकती है। यदि आप वांछित प्राप्तकर्ता नहीं हैं तो आपको इस ई-मेल को प्रसारित, वितरित या कॉपी नहीं करना चाहिए। कृपया इसकी सूचना तुरंत प्रेषक को दें और इस संदेश की सभी प्रतियां और सभी संलग्नक नष्ट कर दें। राजभाषा हिन्दी में हम आपके पत्रों का स्वागत करते है। Disclaimer This Message was sent from IndianOil Messaging Gateway, India. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. We welcome your communications in Rajbhasha Hindi. -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/0c2a50787f3b4a67ad30a8432978524e%40RBCSCEXMBCS11.DS.INDIANOIL.IN.
Re: [AI] KYC for banking facilities for the blind
Usually, when ICICI generates the vertual card, you should be able to see the card details including CVV and date of expiry on the Imobile app. By default, those would be hidden, but there is a checkbox next to the card number, you can find the details. And usually, they don't take much time to send the physical card. Anyways, you have been able to see the struggle through... On 3/26/22, Bharat wrote: > Hi all, > > Finally, today I got my virtual credit card. Now the card is > reflecting in my Amazon account as well. Although i don't really have > access to things such as CVV or date of expiry for the card yet. Looks > like all of those would be available only once i have my physical card > on me. > > My experience once again prove at a gap of over 14 years, that the > only way to get things done out of them is to resort to arm-twisting. > > Even i 2008 when my wife & I wanted to open a joint account they had > refusedto do so & it was only when RBI came to my rescue is when we > could manage to get the account. & even this time around an > absolutely similar experience. > > By refusing access to credit card meant for a specific site, they are > causing us financial loss & should be held liable for that. > > Thanks to everyone for their valuable guidance in my struggle. I > really appreciate it. > > Thank you, > > Bharat. > > On 3/23/22, Minar Singh wrote: >> Last week Jana bank staff has completed my KYC I used thumb impression >> during account opening process. >> >> On 3/23/22, gufran ahmed wrote: >>> Hello sir please elaborate more on this issue, I mean to say that do you >>> used thumb impression on the KYC form or you have put your signatures >>> on >>> it >>> >>> On Wed, 23 Mar, 2022, 5:56 pm Bharat, wrote: >>> >>>> So that much discussed KYC happened for me today at home & it took >>>> less than 3 minutes for the person to complete it for me. Subsequently >>>> I informed the concerned that it was done for me & the assured to >>>> inform of it to their concerned teams. Now I am awaiting their >>>> response to see what's next. Would surely let the group know what >>>> follows through. >>>> >>>> Thank you, >>>> >>>> Bharat. >>>> >>>> On 3/22/22, Mahesh S. Panicker wrote: >>>> > Axis can be the most governmental of all private banks in the >>>> > country. >>>> > Had the struggle of my life to get them to issue the Flipkart Axis >>>> > card. Thankfully, the guy who eventually helped my with my ICICI >>>> > issue, had changed jobs, and was working with Axis. Axis had done a >>>> > physical KYC for me. And originally, they had refused to issue the >>>> > card on thumb impression, had to escalate the issue all the way to >>>> > get >>>> > it fixed. >>>> > Hang in their, keep fighting, they'll eventually come around. >>>> > >>>> > On 3/21/22, Sandesh wrote: >>>> >> Namaskar! >>>> >> >>>> >> Well said! >>>> >> >>>> >> And I did not face any issue >>>> >> with my IDFC First CC application on V KYC. and I do use LHT and >>>> >> have >>>> >> my >>>> >> thumb impression on my PAN too. >>>> >> Here, all things including knowledge, mentality, understanding as >>>> >> well >>>> as >>>> >> willingness to assist of the bank staff play a very significant >>>> >> role. >>>> >> >>>> >> I also do have a story of Axis bank in this regard. >>>> >> >>>> >> will certainly tell it here on some other day. >>>> >> >>>> >> Regards >>>> >> >>>> >> Vande Mataram >>>> >> >>>> >> - Original Message - >>>> >> From: "Mahesh S. Panicker" >>>> >> To: >>>> >> Sent: Monday, March 21, 2022 10:14 AM >>>> >> Subject: Re: [AI] KYC for banking facilities for the blind >>>> >> >>>> >> >>>> >> Think they authenticate your ID, PAN and Aadhar, and match it with >>>> >> the >>>> >> person. You have to show them the documents in a way wherein they >>>> >> can >>>> >> click a photograph of the doc
Re: [AI] KYC for banking facilities for the blind
Hi all, Finally, today I got my virtual credit card. Now the card is reflecting in my Amazon account as well. Although i don't really have access to things such as CVV or date of expiry for the card yet. Looks like all of those would be available only once i have my physical card on me. My experience once again prove at a gap of over 14 years, that the only way to get things done out of them is to resort to arm-twisting. Even i 2008 when my wife & I wanted to open a joint account they had refusedto do so & it was only when RBI came to my rescue is when we could manage to get the account. & even this time around an absolutely similar experience. By refusing access to credit card meant for a specific site, they are causing us financial loss & should be held liable for that. Thanks to everyone for their valuable guidance in my struggle. I really appreciate it. Thank you, Bharat. On 3/23/22, Minar Singh wrote: > Last week Jana bank staff has completed my KYC I used thumb impression > during account opening process. > > On 3/23/22, gufran ahmed wrote: >> Hello sir please elaborate more on this issue, I mean to say that do you >> used thumb impression on the KYC form or you have put your signatures >> on >> it >> >> On Wed, 23 Mar, 2022, 5:56 pm Bharat, wrote: >> >>> So that much discussed KYC happened for me today at home & it took >>> less than 3 minutes for the person to complete it for me. Subsequently >>> I informed the concerned that it was done for me & the assured to >>> inform of it to their concerned teams. Now I am awaiting their >>> response to see what's next. Would surely let the group know what >>> follows through. >>> >>> Thank you, >>> >>> Bharat. >>> >>> On 3/22/22, Mahesh S. Panicker wrote: >>> > Axis can be the most governmental of all private banks in the country. >>> > Had the struggle of my life to get them to issue the Flipkart Axis >>> > card. Thankfully, the guy who eventually helped my with my ICICI >>> > issue, had changed jobs, and was working with Axis. Axis had done a >>> > physical KYC for me. And originally, they had refused to issue the >>> > card on thumb impression, had to escalate the issue all the way to get >>> > it fixed. >>> > Hang in their, keep fighting, they'll eventually come around. >>> > >>> > On 3/21/22, Sandesh wrote: >>> >> Namaskar! >>> >> >>> >> Well said! >>> >> >>> >> And I did not face any issue >>> >> with my IDFC First CC application on V KYC. and I do use LHT and have >>> >> my >>> >> thumb impression on my PAN too. >>> >> Here, all things including knowledge, mentality, understanding as >>> >> well >>> as >>> >> willingness to assist of the bank staff play a very significant role. >>> >> >>> >> I also do have a story of Axis bank in this regard. >>> >> >>> >> will certainly tell it here on some other day. >>> >> >>> >> Regards >>> >> >>> >> Vande Mataram >>> >> >>> >> - Original Message - >>> >> From: "Mahesh S. Panicker" >>> >> To: >>> >> Sent: Monday, March 21, 2022 10:14 AM >>> >> Subject: Re: [AI] KYC for banking facilities for the blind >>> >> >>> >> >>> >> Think they authenticate your ID, PAN and Aadhar, and match it with >>> >> the >>> >> person. You have to show them the documents in a way wherein they can >>> >> click a photograph of the document. They would also need to click >>> >> you. >>> >> This is what I was told by both Standard Chartered and American >>> >> Express. So its not really about the signature, as the application is >>> >> anyways taken online. So, ICICI shouldn't create much fuss really. >>> >> You >>> >> should surely not let it go, fight it out, they do have processes to >>> >> get cards issued to blind person, just that most people dealing with >>> >> it aren't aware of the same. >>> >> >>> >> On 3/20/22, Amar Jain wrote: >>> >>> Bharat-authenticating thumb impression on a video kyc is not >>> >>> possible. >>> >>> >>> >>> CEO or nodal officer or compliance officer can correct the situation >>>
Re: [AI] KYC for banking facilities for the blind
Last week Jana bank staff has completed my KYC I used thumb impression during account opening process. On 3/23/22, gufran ahmed wrote: > Hello sir please elaborate more on this issue, I mean to say that do you > used thumb impression on the KYC form or you have put your signatures on > it > > On Wed, 23 Mar, 2022, 5:56 pm Bharat, wrote: > >> So that much discussed KYC happened for me today at home & it took >> less than 3 minutes for the person to complete it for me. Subsequently >> I informed the concerned that it was done for me & the assured to >> inform of it to their concerned teams. Now I am awaiting their >> response to see what's next. Would surely let the group know what >> follows through. >> >> Thank you, >> >> Bharat. >> >> On 3/22/22, Mahesh S. Panicker wrote: >> > Axis can be the most governmental of all private banks in the country. >> > Had the struggle of my life to get them to issue the Flipkart Axis >> > card. Thankfully, the guy who eventually helped my with my ICICI >> > issue, had changed jobs, and was working with Axis. Axis had done a >> > physical KYC for me. And originally, they had refused to issue the >> > card on thumb impression, had to escalate the issue all the way to get >> > it fixed. >> > Hang in their, keep fighting, they'll eventually come around. >> > >> > On 3/21/22, Sandesh wrote: >> >> Namaskar! >> >> >> >> Well said! >> >> >> >> And I did not face any issue >> >> with my IDFC First CC application on V KYC. and I do use LHT and have >> >> my >> >> thumb impression on my PAN too. >> >> Here, all things including knowledge, mentality, understanding as well >> as >> >> willingness to assist of the bank staff play a very significant role. >> >> >> >> I also do have a story of Axis bank in this regard. >> >> >> >> will certainly tell it here on some other day. >> >> >> >> Regards >> >> >> >> Vande Mataram >> >> >> >> - Original Message - >> >> From: "Mahesh S. Panicker" >> >> To: >> >> Sent: Monday, March 21, 2022 10:14 AM >> >> Subject: Re: [AI] KYC for banking facilities for the blind >> >> >> >> >> >> Think they authenticate your ID, PAN and Aadhar, and match it with the >> >> person. You have to show them the documents in a way wherein they can >> >> click a photograph of the document. They would also need to click you. >> >> This is what I was told by both Standard Chartered and American >> >> Express. So its not really about the signature, as the application is >> >> anyways taken online. So, ICICI shouldn't create much fuss really. You >> >> should surely not let it go, fight it out, they do have processes to >> >> get cards issued to blind person, just that most people dealing with >> >> it aren't aware of the same. >> >> >> >> On 3/20/22, Amar Jain wrote: >> >>> Bharat-authenticating thumb impression on a video kyc is not >> >>> possible. >> >>> >> >>> CEO or nodal officer or compliance officer can correct the situation >> >>> before >> >>> it gets escalated. >> >>> >> >>> Letting RBI know only helps from the perspective of data collection >> >>> perspective. >> >>> >> >>> Regards, >> >>> Amar Jain >> >>> >> >>> Sent from my iPhone >> >>> >> >>>> On 20-Mar-2022, at 9:49 PM, Bharat wrote: >> >>>> >> >>>> I generally wonder, how are people who put their signature instead >> of >> >>>> a thumb impression are more reliable & trustworthy. Even the blind >> >>>> people, if they can't vouch for their own signature, which most of >> >>>> them cannot, how & why are they should be taken at the face value? >> >>>> >> >>>> The entire world seems to be against those who don't sign but use >> >>>> their thumb impression to authenticate themselves. >> >>>> >> >>>> Thank you, >> >>>> >> >>>> Bharat. >> >>>> >> >>>>> On 3/20/22, Bharat wrote: >> >>>>> Isn't that hillarious? the C
Re: [AI] KYC for banking facilities for the blind
Gufran, My friend, I always afix my thumb impression on all my documents & that is what i did in this case as well. Thank you, Bharat. On 3/23/22, gufran ahmed wrote: > Hello sir please elaborate more on this issue, I mean to say that do you > used thumb impression on the KYC form or you have put your signatures on > it > > On Wed, 23 Mar, 2022, 5:56 pm Bharat, wrote: > >> So that much discussed KYC happened for me today at home & it took >> less than 3 minutes for the person to complete it for me. Subsequently >> I informed the concerned that it was done for me & the assured to >> inform of it to their concerned teams. Now I am awaiting their >> response to see what's next. Would surely let the group know what >> follows through. >> >> Thank you, >> >> Bharat. >> >> On 3/22/22, Mahesh S. Panicker wrote: >> > Axis can be the most governmental of all private banks in the country. >> > Had the struggle of my life to get them to issue the Flipkart Axis >> > card. Thankfully, the guy who eventually helped my with my ICICI >> > issue, had changed jobs, and was working with Axis. Axis had done a >> > physical KYC for me. And originally, they had refused to issue the >> > card on thumb impression, had to escalate the issue all the way to get >> > it fixed. >> > Hang in their, keep fighting, they'll eventually come around. >> > >> > On 3/21/22, Sandesh wrote: >> >> Namaskar! >> >> >> >> Well said! >> >> >> >> And I did not face any issue >> >> with my IDFC First CC application on V KYC. and I do use LHT and have >> >> my >> >> thumb impression on my PAN too. >> >> Here, all things including knowledge, mentality, understanding as well >> as >> >> willingness to assist of the bank staff play a very significant role. >> >> >> >> I also do have a story of Axis bank in this regard. >> >> >> >> will certainly tell it here on some other day. >> >> >> >> Regards >> >> >> >> Vande Mataram >> >> >> >> - Original Message - >> >> From: "Mahesh S. Panicker" >> >> To: >> >> Sent: Monday, March 21, 2022 10:14 AM >> >> Subject: Re: [AI] KYC for banking facilities for the blind >> >> >> >> >> >> Think they authenticate your ID, PAN and Aadhar, and match it with the >> >> person. You have to show them the documents in a way wherein they can >> >> click a photograph of the document. They would also need to click you. >> >> This is what I was told by both Standard Chartered and American >> >> Express. So its not really about the signature, as the application is >> >> anyways taken online. So, ICICI shouldn't create much fuss really. You >> >> should surely not let it go, fight it out, they do have processes to >> >> get cards issued to blind person, just that most people dealing with >> >> it aren't aware of the same. >> >> >> >> On 3/20/22, Amar Jain wrote: >> >>> Bharat-authenticating thumb impression on a video kyc is not >> >>> possible. >> >>> >> >>> CEO or nodal officer or compliance officer can correct the situation >> >>> before >> >>> it gets escalated. >> >>> >> >>> Letting RBI know only helps from the perspective of data collection >> >>> perspective. >> >>> >> >>> Regards, >> >>> Amar Jain >> >>> >> >>> Sent from my iPhone >> >>> >> >>>> On 20-Mar-2022, at 9:49 PM, Bharat wrote: >> >>>> >> >>>> I generally wonder, how are people who put their signature instead >> of >> >>>> a thumb impression are more reliable & trustworthy. Even the blind >> >>>> people, if they can't vouch for their own signature, which most of >> >>>> them cannot, how & why are they should be taken at the face value? >> >>>> >> >>>> The entire world seems to be against those who don't sign but use >> >>>> their thumb impression to authenticate themselves. >> >>>> >> >>>> Thank you, >> >>>> >> >>>> Bharat. >> >>>> >> >>>>> On 3/20/22, Bharat wrote: >> >>>>> Is
Re: [AI] KYC for banking facilities for the blind
Hello sir please elaborate more on this issue, I mean to say that do you used thumb impression on the KYC form or you have put your signatures on it On Wed, 23 Mar, 2022, 5:56 pm Bharat, wrote: > So that much discussed KYC happened for me today at home & it took > less than 3 minutes for the person to complete it for me. Subsequently > I informed the concerned that it was done for me & the assured to > inform of it to their concerned teams. Now I am awaiting their > response to see what's next. Would surely let the group know what > follows through. > > Thank you, > > Bharat. > > On 3/22/22, Mahesh S. Panicker wrote: > > Axis can be the most governmental of all private banks in the country. > > Had the struggle of my life to get them to issue the Flipkart Axis > > card. Thankfully, the guy who eventually helped my with my ICICI > > issue, had changed jobs, and was working with Axis. Axis had done a > > physical KYC for me. And originally, they had refused to issue the > > card on thumb impression, had to escalate the issue all the way to get > > it fixed. > > Hang in their, keep fighting, they'll eventually come around. > > > > On 3/21/22, Sandesh wrote: > >> Namaskar! > >> > >> Well said! > >> > >> And I did not face any issue > >> with my IDFC First CC application on V KYC. and I do use LHT and have my > >> thumb impression on my PAN too. > >> Here, all things including knowledge, mentality, understanding as well > as > >> willingness to assist of the bank staff play a very significant role. > >> > >> I also do have a story of Axis bank in this regard. > >> > >> will certainly tell it here on some other day. > >> > >> Regards > >> > >> Vande Mataram > >> > >> - Original Message - > >> From: "Mahesh S. Panicker" > >> To: > >> Sent: Monday, March 21, 2022 10:14 AM > >> Subject: Re: [AI] KYC for banking facilities for the blind > >> > >> > >> Think they authenticate your ID, PAN and Aadhar, and match it with the > >> person. You have to show them the documents in a way wherein they can > >> click a photograph of the document. They would also need to click you. > >> This is what I was told by both Standard Chartered and American > >> Express. So its not really about the signature, as the application is > >> anyways taken online. So, ICICI shouldn't create much fuss really. You > >> should surely not let it go, fight it out, they do have processes to > >> get cards issued to blind person, just that most people dealing with > >> it aren't aware of the same. > >> > >> On 3/20/22, Amar Jain wrote: > >>> Bharat-authenticating thumb impression on a video kyc is not possible. > >>> > >>> CEO or nodal officer or compliance officer can correct the situation > >>> before > >>> it gets escalated. > >>> > >>> Letting RBI know only helps from the perspective of data collection > >>> perspective. > >>> > >>> Regards, > >>> Amar Jain > >>> > >>> Sent from my iPhone > >>> > >>>> On 20-Mar-2022, at 9:49 PM, Bharat wrote: > >>>> > >>>> I generally wonder, how are people who put their signature instead > of > >>>> a thumb impression are more reliable & trustworthy. Even the blind > >>>> people, if they can't vouch for their own signature, which most of > >>>> them cannot, how & why are they should be taken at the face value? > >>>> > >>>> The entire world seems to be against those who don't sign but use > >>>> their thumb impression to authenticate themselves. > >>>> > >>>> Thank you, > >>>> > >>>> Bharat. > >>>> > >>>>> On 3/20/22, Bharat wrote: > >>>>> Isn't that hillarious? the CEO of the bank needs to authorise extreme > >>>>> dangerous concern of the issuance of a credit card to a blind person! > >>>>> Wow, I am seriously impressed. Every 2 days I receive a call asking > me > >>>>> why did I not complete my KYC? As soon as I tell them of my > blindness. > >>>>> They tell me they would check & get back. & of course, they never get > >>>>> back. > >>>>> > >>>>> Thank you, > >>>>> > >>&
Re: [AI] KYC for banking facilities for the blind
Wonderful! I think if evverything goes well, You would bbe able to see your card details in your Amazon app itself in next 2 3 days before the physical delivery of the card. Vande Mataram - Original Message - From: "Bharat" To: Sent: Wednesday, March 23, 2022 5:56 PM Subject: Re: [AI] KYC for banking facilities for the blind So that much discussed KYC happened for me today at home & it took less than 3 minutes for the person to complete it for me. Subsequently I informed the concerned that it was done for me & the assured to inform of it to their concerned teams. Now I am awaiting their response to see what's next. Would surely let the group know what follows through. Thank you, Bharat. On 3/22/22, Mahesh S. Panicker wrote: Axis can be the most governmental of all private banks in the country. Had the struggle of my life to get them to issue the Flipkart Axis card. Thankfully, the guy who eventually helped my with my ICICI issue, had changed jobs, and was working with Axis. Axis had done a physical KYC for me. And originally, they had refused to issue the card on thumb impression, had to escalate the issue all the way to get it fixed. Hang in their, keep fighting, they'll eventually come around. On 3/21/22, Sandesh wrote: Namaskar! Well said! And I did not face any issue with my IDFC First CC application on V KYC. and I do use LHT and have my thumb impression on my PAN too. Here, all things including knowledge, mentality, understanding as well as willingness to assist of the bank staff play a very significant role. I also do have a story of Axis bank in this regard. will certainly tell it here on some other day. Regards Vande Mataram - Original Message - From: "Mahesh S. Panicker" To: Sent: Monday, March 21, 2022 10:14 AM Subject: Re: [AI] KYC for banking facilities for the blind Think they authenticate your ID, PAN and Aadhar, and match it with the person. You have to show them the documents in a way wherein they can click a photograph of the document. They would also need to click you. This is what I was told by both Standard Chartered and American Express. So its not really about the signature, as the application is anyways taken online. So, ICICI shouldn't create much fuss really. You should surely not let it go, fight it out, they do have processes to get cards issued to blind person, just that most people dealing with it aren't aware of the same. On 3/20/22, Amar Jain wrote: Bharat-authenticating thumb impression on a video kyc is not possible. CEO or nodal officer or compliance officer can correct the situation before it gets escalated. Letting RBI know only helps from the perspective of data collection perspective. Regards, Amar Jain Sent from my iPhone On 20-Mar-2022, at 9:49 PM, Bharat wrote: I generally wonder, how are people who put their signature instead of a thumb impression are more reliable & trustworthy. Even the blind people, if they can't vouch for their own signature, which most of them cannot, how & why are they should be taken at the face value? The entire world seems to be against those who don't sign but use their thumb impression to authenticate themselves. Thank you, Bharat. On 3/20/22, Bharat wrote: Isn't that hillarious? the CEO of the bank needs to authorise extreme dangerous concern of the issuance of a credit card to a blind person! Wow, I am seriously impressed. Every 2 days I receive a call asking me why did I not complete my KYC? As soon as I tell them of my blindness. They tell me they would check & get back. & of course, they never get back. Thank you, Bharat. On 3/20/22, Amar Jain wrote: Bharat-very interesting! I Did apply but when they said that follow physical process, I left it. One advice I would have given was to write to the CEO and then approach RBI. But since you have already filed, then let’s wait. Regards, Amar Jain Sent from my iPhone On 20-Mar-2022, at 5:37 PM, Bharat wrote: the challenge is, while trying to file a follow up complaint with the hiegher ups, it started asking me to choose the correct cotegory & refused to allow me to proceed to the next level. About the social media bit, you are right. Wonder, how i never thought of it. Thank you, bharat. On 3/20/22, Mahesh S. Panicker wrote: In the mean time, you can also use ICICI's social media pages to highlight the issue. Post comments to some of their posts, then send a private message detailing the issue. Also, keep the channels opened with the higher authorities in the bank, the nodal officer, principal nodal officer, and also try finding out the CEO desk mail ID and let them know about the issue. Based on my experience, the people at the higher levels at ICICI, seem to be more sensitive and sensible. On 3/20/22, Bharat wrote: I have finally gone ahead & complained to RBI regarding this. Although I couldn't manage to save my complaint copy due to some confu
Re: [AI] KYC for banking facilities for the blind
So that much discussed KYC happened for me today at home & it took less than 3 minutes for the person to complete it for me. Subsequently I informed the concerned that it was done for me & the assured to inform of it to their concerned teams. Now I am awaiting their response to see what's next. Would surely let the group know what follows through. Thank you, Bharat. On 3/22/22, Mahesh S. Panicker wrote: > Axis can be the most governmental of all private banks in the country. > Had the struggle of my life to get them to issue the Flipkart Axis > card. Thankfully, the guy who eventually helped my with my ICICI > issue, had changed jobs, and was working with Axis. Axis had done a > physical KYC for me. And originally, they had refused to issue the > card on thumb impression, had to escalate the issue all the way to get > it fixed. > Hang in their, keep fighting, they'll eventually come around. > > On 3/21/22, Sandesh wrote: >> Namaskar! >> >> Well said! >> >> And I did not face any issue >> with my IDFC First CC application on V KYC. and I do use LHT and have my >> thumb impression on my PAN too. >> Here, all things including knowledge, mentality, understanding as well as >> willingness to assist of the bank staff play a very significant role. >> >> I also do have a story of Axis bank in this regard. >> >> will certainly tell it here on some other day. >> >> Regards >> >> Vande Mataram >> >> - Original Message - >> From: "Mahesh S. Panicker" >> To: >> Sent: Monday, March 21, 2022 10:14 AM >> Subject: Re: [AI] KYC for banking facilities for the blind >> >> >> Think they authenticate your ID, PAN and Aadhar, and match it with the >> person. You have to show them the documents in a way wherein they can >> click a photograph of the document. They would also need to click you. >> This is what I was told by both Standard Chartered and American >> Express. So its not really about the signature, as the application is >> anyways taken online. So, ICICI shouldn't create much fuss really. You >> should surely not let it go, fight it out, they do have processes to >> get cards issued to blind person, just that most people dealing with >> it aren't aware of the same. >> >> On 3/20/22, Amar Jain wrote: >>> Bharat-authenticating thumb impression on a video kyc is not possible. >>> >>> CEO or nodal officer or compliance officer can correct the situation >>> before >>> it gets escalated. >>> >>> Letting RBI know only helps from the perspective of data collection >>> perspective. >>> >>> Regards, >>> Amar Jain >>> >>> Sent from my iPhone >>> >>>> On 20-Mar-2022, at 9:49 PM, Bharat wrote: >>>> >>>> I generally wonder, how are people who put their signature instead of >>>> a thumb impression are more reliable & trustworthy. Even the blind >>>> people, if they can't vouch for their own signature, which most of >>>> them cannot, how & why are they should be taken at the face value? >>>> >>>> The entire world seems to be against those who don't sign but use >>>> their thumb impression to authenticate themselves. >>>> >>>> Thank you, >>>> >>>> Bharat. >>>> >>>>> On 3/20/22, Bharat wrote: >>>>> Isn't that hillarious? the CEO of the bank needs to authorise extreme >>>>> dangerous concern of the issuance of a credit card to a blind person! >>>>> Wow, I am seriously impressed. Every 2 days I receive a call asking me >>>>> why did I not complete my KYC? As soon as I tell them of my blindness. >>>>> They tell me they would check & get back. & of course, they never get >>>>> back. >>>>> >>>>> Thank you, >>>>> >>>>> Bharat. >>>>> >>>>>> On 3/20/22, Amar Jain wrote: >>>>>> Bharat-very interesting! >>>>>> >>>>>> I Did apply but when they said that follow physical process, I left >>>>>> it. >>>>>> >>>>>> One advice I would have given was to write to the CEO and then >>>>>> approach >>>>>> RBI. >>>>>> But since you have already filed, then let’s wait. >>>>>> >>>>>> Regards, >>>>>> Amar Jain >>>>>> >>>>>> Sen
Re: [AI] KYC for banking facilities for the blind
Axis can be the most governmental of all private banks in the country. Had the struggle of my life to get them to issue the Flipkart Axis card. Thankfully, the guy who eventually helped my with my ICICI issue, had changed jobs, and was working with Axis. Axis had done a physical KYC for me. And originally, they had refused to issue the card on thumb impression, had to escalate the issue all the way to get it fixed. Hang in their, keep fighting, they'll eventually come around. On 3/21/22, Sandesh wrote: > Namaskar! > > Well said! > > And I did not face any issue > with my IDFC First CC application on V KYC. and I do use LHT and have my > thumb impression on my PAN too. > Here, all things including knowledge, mentality, understanding as well as > willingness to assist of the bank staff play a very significant role. > > I also do have a story of Axis bank in this regard. > > will certainly tell it here on some other day. > > Regards > > Vande Mataram > > - Original Message - > From: "Mahesh S. Panicker" > To: > Sent: Monday, March 21, 2022 10:14 AM > Subject: Re: [AI] KYC for banking facilities for the blind > > > Think they authenticate your ID, PAN and Aadhar, and match it with the > person. You have to show them the documents in a way wherein they can > click a photograph of the document. They would also need to click you. > This is what I was told by both Standard Chartered and American > Express. So its not really about the signature, as the application is > anyways taken online. So, ICICI shouldn't create much fuss really. You > should surely not let it go, fight it out, they do have processes to > get cards issued to blind person, just that most people dealing with > it aren't aware of the same. > > On 3/20/22, Amar Jain wrote: >> Bharat-authenticating thumb impression on a video kyc is not possible. >> >> CEO or nodal officer or compliance officer can correct the situation >> before >> it gets escalated. >> >> Letting RBI know only helps from the perspective of data collection >> perspective. >> >> Regards, >> Amar Jain >> >> Sent from my iPhone >> >>> On 20-Mar-2022, at 9:49 PM, Bharat wrote: >>> >>> I generally wonder, how are people who put their signature instead of >>> a thumb impression are more reliable & trustworthy. Even the blind >>> people, if they can't vouch for their own signature, which most of >>> them cannot, how & why are they should be taken at the face value? >>> >>> The entire world seems to be against those who don't sign but use >>> their thumb impression to authenticate themselves. >>> >>> Thank you, >>> >>> Bharat. >>> >>>> On 3/20/22, Bharat wrote: >>>> Isn't that hillarious? the CEO of the bank needs to authorise extreme >>>> dangerous concern of the issuance of a credit card to a blind person! >>>> Wow, I am seriously impressed. Every 2 days I receive a call asking me >>>> why did I not complete my KYC? As soon as I tell them of my blindness. >>>> They tell me they would check & get back. & of course, they never get >>>> back. >>>> >>>> Thank you, >>>> >>>> Bharat. >>>> >>>>> On 3/20/22, Amar Jain wrote: >>>>> Bharat-very interesting! >>>>> >>>>> I Did apply but when they said that follow physical process, I left >>>>> it. >>>>> >>>>> One advice I would have given was to write to the CEO and then >>>>> approach >>>>> RBI. >>>>> But since you have already filed, then let’s wait. >>>>> >>>>> Regards, >>>>> Amar Jain >>>>> >>>>> Sent from my iPhone >>>>> >>>>>> On 20-Mar-2022, at 5:37 PM, Bharat wrote: >>>>>> >>>>>> the challenge is, while trying to file a follow up complaint with >>>>>> the >>>>>> hiegher ups, it started asking me to choose the correct cotegory & >>>>>> refused to allow me to proceed to the next level. >>>>>> >>>>>> About the social media bit, you are right. Wonder, how i never >>>>>> thought >>>>>> of >>>>>> it. >>>>>> >>>>>> Thank you, >>>>>> >>>>>> bharat. >>>>>> >>>>>>> On 3/20/22, Mahesh S. Pa
Re: [AI] KYC for banking facilities for the blind
Namaskar! Well said! And I did not face any issue with my IDFC First CC application on V KYC. and I do use LHT and have my thumb impression on my PAN too. Here, all things including knowledge, mentality, understanding as well as willingness to assist of the bank staff play a very significant role. I also do have a story of Axis bank in this regard. will certainly tell it here on some other day. Regards Vande Mataram - Original Message - From: "Mahesh S. Panicker" To: Sent: Monday, March 21, 2022 10:14 AM Subject: Re: [AI] KYC for banking facilities for the blind Think they authenticate your ID, PAN and Aadhar, and match it with the person. You have to show them the documents in a way wherein they can click a photograph of the document. They would also need to click you. This is what I was told by both Standard Chartered and American Express. So its not really about the signature, as the application is anyways taken online. So, ICICI shouldn't create much fuss really. You should surely not let it go, fight it out, they do have processes to get cards issued to blind person, just that most people dealing with it aren't aware of the same. On 3/20/22, Amar Jain wrote: Bharat-authenticating thumb impression on a video kyc is not possible. CEO or nodal officer or compliance officer can correct the situation before it gets escalated. Letting RBI know only helps from the perspective of data collection perspective. Regards, Amar Jain Sent from my iPhone On 20-Mar-2022, at 9:49 PM, Bharat wrote: I generally wonder, how are people who put their signature instead of a thumb impression are more reliable & trustworthy. Even the blind people, if they can't vouch for their own signature, which most of them cannot, how & why are they should be taken at the face value? The entire world seems to be against those who don't sign but use their thumb impression to authenticate themselves. Thank you, Bharat. On 3/20/22, Bharat wrote: Isn't that hillarious? the CEO of the bank needs to authorise extreme dangerous concern of the issuance of a credit card to a blind person! Wow, I am seriously impressed. Every 2 days I receive a call asking me why did I not complete my KYC? As soon as I tell them of my blindness. They tell me they would check & get back. & of course, they never get back. Thank you, Bharat. On 3/20/22, Amar Jain wrote: Bharat-very interesting! I Did apply but when they said that follow physical process, I left it. One advice I would have given was to write to the CEO and then approach RBI. But since you have already filed, then let’s wait. Regards, Amar Jain Sent from my iPhone On 20-Mar-2022, at 5:37 PM, Bharat wrote: the challenge is, while trying to file a follow up complaint with the hiegher ups, it started asking me to choose the correct cotegory & refused to allow me to proceed to the next level. About the social media bit, you are right. Wonder, how i never thought of it. Thank you, bharat. On 3/20/22, Mahesh S. Panicker wrote: In the mean time, you can also use ICICI's social media pages to highlight the issue. Post comments to some of their posts, then send a private message detailing the issue. Also, keep the channels opened with the higher authorities in the bank, the nodal officer, principal nodal officer, and also try finding out the CEO desk mail ID and let them know about the issue. Based on my experience, the people at the higher levels at ICICI, seem to be more sensitive and sensible. On 3/20/22, Bharat wrote: I have finally gone ahead & complained to RBI regarding this. Although I couldn't manage to save my complaint copy due to some confusion. I tried to reach out to their futher complaint authorities but all the time i Kept getting a message saying this particular complaint doesn't belong to their queue. Lets see, what does ICICI bank say about it. Thank you once again to everyone for their guidance in this regard. I would get back to you with what happens in this regard. thank you, bharat. On 3/20/22, Shek Mohammad Ali wrote: I'm also puzzled how they are stating that physical KYC is no more. I just did physical KYC in HDFC by visiting to the branch yesterday. On the other hand, I had applied for am Icici card couple of months back but had not got any update concerning my application though. Probably internally they might have discontinued physical KYC and please ask them to provide circular/notification from the RBI or from Icici itself. Thanks and best regards, Ali Sent from my iPhone On 19-Mar-2022, at 9:13 PM, Harshit Lohia wrote: Hi, RBI guidelines on Video KYC can be accessed from the below link https://rbidocs.rbi.org.in/rdocs/notification/PDFs/NT354BE2BCC23B344982BD5793737940EFF3.PDF On 3/19/22, Harshit Lohia wrote: Hi Bharat, Proceed with registering your complaint with RBI Ombudsman. I am not aware of RBI guidelines by which physical KYC is permanently closed.
Re: [AI] KYC for banking facilities for the blind
;>>>> Looking forward to more opportunities to be of service to >>>>>>>>>>>>> you >>>>>>>>>>>>> >>>>>>>>>>>>> Thank you for giving us the opportunity to serve. >>>>>>>>>>>>> >>>>>>>>>>>>> Bank Digitally and Stay Safe! >>>>>>>>>>>>> >>>>>>>>>>>>> Sincerely, >>>>>>>>>>>>> >>>>>>>>>>>>> >>>>>>>>>>>>> Manimegalai R >>>>>>>>>>>>> Customer Service Officer >>>>>>>>>>>>> ICICI Bank Limited >>>>>>>>>>>>> >>>>>>>>>>>>> On 3/16/22, Bharat wrote: >>>>>>>>>>>>>> Hi Harshit, >>>>>>>>>>>>>> >>>>>>>>>>>>>> Thank you so much for the prompt reply. I would surely do >>>>>>>>>>>>>> that >>>>>>>>>>>>>> in >>>>>>>>>>>>>> case >>>>>>>>>>>>>> nothing works & would certainly get back witht he final >>>>>>>>>>>>>> outcome. >>>>>>>>>>>>>> >>>>>>>>>>>>>> Thank you, >>>>>>>>>>>>>> >>>>>>>>>>>>>> Bharat. >>>>>>>>>>>>>> >>>>>>>>>>>>>> On 3/15/22, Harshit Lohia wrote: >>>>>>>>>>>>>>> Dear Mr. Bharat, >>>>>>>>>>>>>>> Please note the date on which you have made a complaint to >>>>>>>>>>>>>>> ICICI >>>>>>>>>>>>>>> bank. >>>>>>>>>>>>>>> On 30th day of filing complaint with ICICI bank approach >>>>>>>>>>>>>>> RBI >>>>>>>>>>>>>>> Ombudsman >>>>>>>>>>>>>>> via CMS portal. The link is available on RBI's official >>>>>>>>>>>>>>> website. >>>>>>>>>>>>>>> While >>>>>>>>>>>>>>> registering the complaint mention that you have approached >>>>>>>>>>>>>>> the >>>>>>>>>>>>>>> bank >>>>>>>>>>>>>>> on >>>>>>>>>>>>>>> which date; your declaration in this regard may suffice. >>>>>>>>>>>>>>> You >>>>>>>>>>>>>>> may >>>>>>>>>>>>>>> choose to attach any other document/communication such as >>>>>>>>>>>>>>> mail >>>>>>>>>>>>>>> regarding schedule of KYC call or application copy. If you >>>>>>>>>>>>>>> don't >>>>>>>>>>>>>>> have >>>>>>>>>>>>>>> any document you may submit the complaint without any >>>>>>>>>>>>>>> attachment >>>>>>>>>>>>>>> also. >>>>>>>>>>>>>>> This pressurises the bank to act with urgency. >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Regards >>>>>>>>>>>>>>> Harshit >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> On 3/15/22, Bharat wrote: >>>>>>>>>>>>>>>> Hi, >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Here is the update on this. My Kyc has now been >>>>>>>>>>>>>>>> rescheduled >>>>>>>>>>>>>>>> for >>>>>>>>>>>&g
Re: [AI] KYC for banking facilities for the blind
tly closed. On 3/17/22, Bharat wrote: Hi all, I have heard from ICICI regarding my request. As expected, they refuse to help. Should I still continue to persue their complaint redressal system or directly reach out to RBI in this regard. Please have a look at the below mail: - Dear Customer, Greetings from ICICI Bank. Hope you and your loved ones are healthy and safe. We sincerely regret for the delay in response and inconvenience caused to you. Based on our record your application is not eligible for video KYC. In case you wish to do video KYC, we suggest cancelling the application and applying again. You can opt for Video KYC in the new application. However, please be informed that the cancellation request will take 7 working days to get processed and the application will be de-linked in another 7 working days. Hence you can apply again only post 14 working days. Please revert back to us with your confirmation and we shall raise a request for cancellation. Please be informed that due to RBI guidelines, Physical KYC is permanently closed. You can only apply through Video KYC if Aadhaar linked with your mobile number and complete address updated in your Aadhaar. Looking forward to more opportunities to be of service to you Thank you for giving us the opportunity to serve. Bank Digitally and Stay Safe! Sincerely, Manimegalai R Customer Service Officer ICICI Bank Limited On 3/16/22, Bharat wrote: Hi Harshit, Thank you so much for the prompt reply. I would surely do that in case nothing works & would certainly get back witht he final outcome. Thank you, Bharat. On 3/15/22, Harshit Lohia wrote: Dear Mr. Bharat, Please note the date on which you have made a complaint to ICICI bank. On 30th day of filing complaint with ICICI bank approach RBI Ombudsman via CMS portal. The link is available on RBI's official website. While registering the complaint mention that you have approached the bank on which date; your declaration in this regard may suffice. You may choose to attach any other document/communication such as mail regarding schedule of KYC call or application copy. If you don't have any document you may submit the complaint without any attachment also. This pressurises the bank to act with urgency. Regards Harshit On 3/15/22, Bharat wrote: Hi, Here is the update on this. My Kyc has now been rescheduled for the 3rd time. On each of these days, let alone the represetative visit, I haven't even received a phone call from anyone. I have also written to ICICI on their website for the 1st level complaint but to no avail as no one got back to me. Considering, ICICI did not send me a copy of my submission to me despite asking for my email ID at the time of submitting my request, I don't even have a proof of my submission. I called up the Amazon customercare who assured me that they have raised my concern to the verification department & have lined up my request at the high priority. In such a scenario I technically have no proof of having reached out to ICICI to be attached at the time of complaining to banking ombudsman. Thank you, Bharat. On 3/10/22, Harshit Lohia wrote: Hi, Write a complaint to ICICI bank on their website using their online grievance redressal form. Mention that if they do not comply within 30 days, you will be forced to file a complaint with RBI Ombudsman as per the provisions of RBI circular on 'Banking services to senior citizens and the disabled' dated November 9, 2017. They will surely respond. On 3/9/22, Mahesh S. Panicker wrote: Standard Chartered did V KYC for me without drama. With ICICI, it was originally very difficult, pre-Covid times it was and they originally refused to process my documents after home KYC. As I kept writing, and using up all avenues of protest and complaind, they eventually processed my application. It was the ICICI Platinum card. On the basis of that card, I got the AmazonPay card issued without any issues, and the onboarding process in that case took just a couple of minutes. On 3/9/22, Sandesh wrote: You could certainly schedule for V KYC and it has to be done without any issue. You could also write to Amazon and ICICI bank telling them these things. and if you are comfortable for home KYC, ask them why even after making it scheduled is not done so far? Amazon would certainly be of assistance here. I did get this credit card about 2 and half years back without any problem. the person came to my residence and everything went smoothly. Vande Mataram - Original Message - From: "Bharat" To: "AccessIndia: a list for discussing accessibility and issues concerning the disabled." Sent: Wednesday, March 9, 2022 9:36 PM Subject: [AI] KYC for banking facilities for the blind Hi all, I recently filled up the online application for the Amazon ICICI credit card & was presented with the video
Re: [AI] KYC for banking facilities for the blind
nother 7 working days. >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> Hence you can apply again only post 14 working days. Please >>>>>>>>>>> revert >>>>>>>>>>> back to us with your confirmation and we shall raise a request >>>>>>>>>>> for >>>>>>>>>>> cancellation. >>>>>>>>>>> >>>>>>>>>>> Please be informed that due to RBI guidelines, Physical KYC is >>>>>>>>>>> permanently closed. You can only apply through Video KYC if >>>>>>>>>>> Aadhaar >>>>>>>>>>> linked with your mobile number and complete address updated in >>>>>>>>>>> your >>>>>>>>>>> Aadhaar. >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> Looking forward to more opportunities to be of service to you >>>>>>>>>>> >>>>>>>>>>> Thank you for giving us the opportunity to serve. >>>>>>>>>>> >>>>>>>>>>> Bank Digitally and Stay Safe! >>>>>>>>>>> >>>>>>>>>>> Sincerely, >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> Manimegalai R >>>>>>>>>>> Customer Service Officer >>>>>>>>>>> ICICI Bank Limited >>>>>>>>>>> >>>>>>>>>>> On 3/16/22, Bharat wrote: >>>>>>>>>>>> Hi Harshit, >>>>>>>>>>>> >>>>>>>>>>>> Thank you so much for the prompt reply. I would surely do that >>>>>>>>>>>> in >>>>>>>>>>>> case >>>>>>>>>>>> nothing works & would certainly get back witht he final >>>>>>>>>>>> outcome. >>>>>>>>>>>> >>>>>>>>>>>> Thank you, >>>>>>>>>>>> >>>>>>>>>>>> Bharat. >>>>>>>>>>>> >>>>>>>>>>>> On 3/15/22, Harshit Lohia wrote: >>>>>>>>>>>>> Dear Mr. Bharat, >>>>>>>>>>>>> Please note the date on which you have made a complaint to >>>>>>>>>>>>> ICICI >>>>>>>>>>>>> bank. >>>>>>>>>>>>> On 30th day of filing complaint with ICICI bank approach RBI >>>>>>>>>>>>> Ombudsman >>>>>>>>>>>>> via CMS portal. The link is available on RBI's official >>>>>>>>>>>>> website. >>>>>>>>>>>>> While >>>>>>>>>>>>> registering the complaint mention that you have approached the >>>>>>>>>>>>> bank >>>>>>>>>>>>> on >>>>>>>>>>>>> which date; your declaration in this regard may suffice. You >>>>>>>>>>>>> may >>>>>>>>>>>>> choose to attach any other document/communication such as mail >>>>>>>>>>>>> regarding schedule of KYC call or application copy. If you >>>>>>>>>>>>> don't >>>>>>>>>>>>> have >>>>>>>>>>>>> any document you may submit the complaint without any >>>>>>>>>>>>> attachment >>>>>>>>>>>>> also. >>>>>>>>>>>>> This pressurises the bank to act with urgency. >>>>>>>>>>>>> >>>>>>>>>>>>> Regards >>>>>>>>>>>>> Harshit >>>>>>>>>>>>> >>>>>>>>>>>>> On 3/15/22, Bharat wrote: >>>&
Re: [AI] KYC for banking facilities for the blind
t;>>> >>>>>>>>>> Sincerely, >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Manimegalai R >>>>>>>>>> Customer Service Officer >>>>>>>>>> ICICI Bank Limited >>>>>>>>>> >>>>>>>>>> On 3/16/22, Bharat wrote: >>>>>>>>>>> Hi Harshit, >>>>>>>>>>> >>>>>>>>>>> Thank you so much for the prompt reply. I would surely do that in >>>>>>>>>>> case >>>>>>>>>>> nothing works & would certainly get back witht he final outcome. >>>>>>>>>>> >>>>>>>>>>> Thank you, >>>>>>>>>>> >>>>>>>>>>> Bharat. >>>>>>>>>>> >>>>>>>>>>> On 3/15/22, Harshit Lohia wrote: >>>>>>>>>>>> Dear Mr. Bharat, >>>>>>>>>>>> Please note the date on which you have made a complaint to ICICI >>>>>>>>>>>> bank. >>>>>>>>>>>> On 30th day of filing complaint with ICICI bank approach RBI >>>>>>>>>>>> Ombudsman >>>>>>>>>>>> via CMS portal. The link is available on RBI's official website. >>>>>>>>>>>> While >>>>>>>>>>>> registering the complaint mention that you have approached the >>>>>>>>>>>> bank >>>>>>>>>>>> on >>>>>>>>>>>> which date; your declaration in this regard may suffice. You may >>>>>>>>>>>> choose to attach any other document/communication such as mail >>>>>>>>>>>> regarding schedule of KYC call or application copy. If you don't >>>>>>>>>>>> have >>>>>>>>>>>> any document you may submit the complaint without any attachment >>>>>>>>>>>> also. >>>>>>>>>>>> This pressurises the bank to act with urgency. >>>>>>>>>>>> >>>>>>>>>>>> Regards >>>>>>>>>>>> Harshit >>>>>>>>>>>> >>>>>>>>>>>> On 3/15/22, Bharat wrote: >>>>>>>>>>>>> Hi, >>>>>>>>>>>>> >>>>>>>>>>>>> Here is the update on this. My Kyc has now been rescheduled for >>>>>>>>>>>>> the >>>>>>>>>>>>> 3rd time. On each of these days, let alone the represetative >>>>>>>>>>>>> visit, >>>>>>>>>>>>> I >>>>>>>>>>>>> haven't even received a phone call from anyone. >>>>>>>>>>>>> >>>>>>>>>>>>> I have also written to ICICI on their website for the 1st level >>>>>>>>>>>>> complaint but to no avail as no one got back to me. >>>>>>>>>>>>> Considering, >>>>>>>>>>>>> ICICI >>>>>>>>>>>>> did not send me a copy of my submission to me despite asking >>>>>>>>>>>>> for >>>>>>>>>>>>> my >>>>>>>>>>>>> email ID at the time of submitting my request, I don't even >>>>>>>>>>>>> have >>>>>>>>>>>>> a >>>>>>>>>>>>> proof of my submission. >>>>>>>>>>>>> >>>>>>>>>>>>> I called up the Amazon customercare who assured me that they >>>>>>>>>>>>> have >>>>>>>>>>>>> raised my concern to the verification department & have lined >>>>>>>>>>>>> up >>>>>>>>>>>>> my >>>>>>>>>>>>> request at the high priority. In such a scenario I techni
Re: [AI] KYC for banking facilities for the blind
Bharat, >>>>>>>>>>> Please note the date on which you have made a complaint to ICICI >>>>>>>>>>> bank. >>>>>>>>>>> On 30th day of filing complaint with ICICI bank approach RBI >>>>>>>>>>> Ombudsman >>>>>>>>>>> via CMS portal. The link is available on RBI's official website. >>>>>>>>>>> While >>>>>>>>>>> registering the complaint mention that you have approached the >>>>>>>>>>> bank >>>>>>>>>>> on >>>>>>>>>>> which date; your declaration in this regard may suffice. You may >>>>>>>>>>> choose to attach any other document/communication such as mail >>>>>>>>>>> regarding schedule of KYC call or application copy. If you don't >>>>>>>>>>> have >>>>>>>>>>> any document you may submit the complaint without any attachment >>>>>>>>>>> also. >>>>>>>>>>> This pressurises the bank to act with urgency. >>>>>>>>>>> >>>>>>>>>>> Regards >>>>>>>>>>> Harshit >>>>>>>>>>> >>>>>>>>>>> On 3/15/22, Bharat wrote: >>>>>>>>>>>> Hi, >>>>>>>>>>>> >>>>>>>>>>>> Here is the update on this. My Kyc has now been rescheduled for >>>>>>>>>>>> the >>>>>>>>>>>> 3rd time. On each of these days, let alone the represetative >>>>>>>>>>>> visit, >>>>>>>>>>>> I >>>>>>>>>>>> haven't even received a phone call from anyone. >>>>>>>>>>>> >>>>>>>>>>>> I have also written to ICICI on their website for the 1st level >>>>>>>>>>>> complaint but to no avail as no one got back to me. >>>>>>>>>>>> Considering, >>>>>>>>>>>> ICICI >>>>>>>>>>>> did not send me a copy of my submission to me despite asking >>>>>>>>>>>> for >>>>>>>>>>>> my >>>>>>>>>>>> email ID at the time of submitting my request, I don't even >>>>>>>>>>>> have >>>>>>>>>>>> a >>>>>>>>>>>> proof of my submission. >>>>>>>>>>>> >>>>>>>>>>>> I called up the Amazon customercare who assured me that they >>>>>>>>>>>> have >>>>>>>>>>>> raised my concern to the verification department & have lined >>>>>>>>>>>> up >>>>>>>>>>>> my >>>>>>>>>>>> request at the high priority. In such a scenario I technically >>>>>>>>>>>> have >>>>>>>>>>>> no >>>>>>>>>>>> proof of having reached out to ICICI to be attached at the time >>>>>>>>>>>> of >>>>>>>>>>>> complaining to banking ombudsman. >>>>>>>>>>>> >>>>>>>>>>>> Thank you, >>>>>>>>>>>> >>>>>>>>>>>> Bharat. >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> On 3/10/22, Harshit Lohia wrote: >>>>>>>>>>>>> Hi, >>>>>>>>>>>>> Write a complaint to ICICI bank on their website using their >>>>>>>>>>>>> online >>>>>>>>>>>>> grievance redressal form. Mention that if they do not comply >>>>>>>>>>>>> within >>>>>>>>>>>>> 30 days, you will be forced to file a complaint with RBI >>>>>>>>>>>>> Ombudsman >>>>&
Re: [AI] KYC for banking facilities for the blind
;>>>>>> >>>>>>>>>> On 3/15/22, Bharat wrote: >>>>>>>>>>> Hi, >>>>>>>>>>> >>>>>>>>>>> Here is the update on this. My Kyc has now been rescheduled for >>>>>>>>>>> the >>>>>>>>>>> 3rd time. On each of these days, let alone the represetative >>>>>>>>>>> visit, >>>>>>>>>>> I >>>>>>>>>>> haven't even received a phone call from anyone. >>>>>>>>>>> >>>>>>>>>>> I have also written to ICICI on their website for the 1st level >>>>>>>>>>> complaint but to no avail as no one got back to me. Considering, >>>>>>>>>>> ICICI >>>>>>>>>>> did not send me a copy of my submission to me despite asking for >>>>>>>>>>> my >>>>>>>>>>> email ID at the time of submitting my request, I don't even have >>>>>>>>>>> a >>>>>>>>>>> proof of my submission. >>>>>>>>>>> >>>>>>>>>>> I called up the Amazon customercare who assured me that they >>>>>>>>>>> have >>>>>>>>>>> raised my concern to the verification department & have lined up >>>>>>>>>>> my >>>>>>>>>>> request at the high priority. In such a scenario I technically >>>>>>>>>>> have >>>>>>>>>>> no >>>>>>>>>>> proof of having reached out to ICICI to be attached at the time >>>>>>>>>>> of >>>>>>>>>>> complaining to banking ombudsman. >>>>>>>>>>> >>>>>>>>>>> Thank you, >>>>>>>>>>> >>>>>>>>>>> Bharat. >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> On 3/10/22, Harshit Lohia wrote: >>>>>>>>>>>> Hi, >>>>>>>>>>>> Write a complaint to ICICI bank on their website using their >>>>>>>>>>>> online >>>>>>>>>>>> grievance redressal form. Mention that if they do not comply >>>>>>>>>>>> within >>>>>>>>>>>> 30 days, you will be forced to file a complaint with RBI >>>>>>>>>>>> Ombudsman >>>>>>>>>>>> as >>>>>>>>>>>> per the provisions of RBI circular on 'Banking services to >>>>>>>>>>>> senior >>>>>>>>>>>> citizens and the disabled' dated November 9, 2017. They will >>>>>>>>>>>> surely >>>>>>>>>>>> respond. >>>>>>>>>>>> >>>>>>>>>>>> On 3/9/22, Mahesh S. Panicker >>>>>>>>>>>> wrote: >>>>>>>>>>>>> Standard Chartered did V KYC for me without drama. With ICICI, >>>>>>>>>>>>> it >>>>>>>>>>>>> was >>>>>>>>>>>>> originally very difficult, pre-Covid times it was and they >>>>>>>>>>>>> originally >>>>>>>>>>>>> refused to process my documents after home KYC. As I kept >>>>>>>>>>>>> writing, >>>>>>>>>>>>> and >>>>>>>>>>>>> using up all avenues of protest and complaind, they eventually >>>>>>>>>>>>> processed my application. It was the ICICI Platinum card. On >>>>>>>>>>>>> the >>>>>>>>>>>>> basis >>>>>>>>>>>>> of that card, I got the AmazonPay card issued without any >>>>>>>>>>>>> issues, >>>>>>>>>>>>> and >>>>>>>>>>>>> the onboarding process in t
Re: [AI] KYC for banking facilities for the blind
gt;>>>> application. >>>>>>> >>>>>>> >>>>>>> >>>>>>> However, please be informed that the cancellation request will take 7 >>>>>>> working days to get processed and the application will be de-linked >>>>>>> in >>>>>>> another 7 working days. >>>>>>> >>>>>>> >>>>>>> >>>>>>> Hence you can apply again only post 14 working days. Please revert >>>>>>> back to us with your confirmation and we shall raise a request for >>>>>>> cancellation. >>>>>>> >>>>>>> Please be informed that due to RBI guidelines, Physical KYC is >>>>>>> permanently closed. You can only apply through Video KYC if Aadhaar >>>>>>> linked with your mobile number and complete address updated in your >>>>>>> Aadhaar. >>>>>>> >>>>>>> >>>>>>> Looking forward to more opportunities to be of service to you >>>>>>> >>>>>>> Thank you for giving us the opportunity to serve. >>>>>>> >>>>>>> Bank Digitally and Stay Safe! >>>>>>> >>>>>>> Sincerely, >>>>>>> >>>>>>> >>>>>>> Manimegalai R >>>>>>> Customer Service Officer >>>>>>> ICICI Bank Limited >>>>>>> >>>>>>> On 3/16/22, Bharat wrote: >>>>>>>> Hi Harshit, >>>>>>>> >>>>>>>> Thank you so much for the prompt reply. I would surely do that in >>>>>>>> case >>>>>>>> nothing works & would certainly get back witht he final outcome. >>>>>>>> >>>>>>>> Thank you, >>>>>>>> >>>>>>>> Bharat. >>>>>>>> >>>>>>>> On 3/15/22, Harshit Lohia wrote: >>>>>>>>> Dear Mr. Bharat, >>>>>>>>> Please note the date on which you have made a complaint to ICICI >>>>>>>>> bank. >>>>>>>>> On 30th day of filing complaint with ICICI bank approach RBI >>>>>>>>> Ombudsman >>>>>>>>> via CMS portal. The link is available on RBI's official website. >>>>>>>>> While >>>>>>>>> registering the complaint mention that you have approached the bank >>>>>>>>> on >>>>>>>>> which date; your declaration in this regard may suffice. You may >>>>>>>>> choose to attach any other document/communication such as mail >>>>>>>>> regarding schedule of KYC call or application copy. If you don't >>>>>>>>> have >>>>>>>>> any document you may submit the complaint without any attachment >>>>>>>>> also. >>>>>>>>> This pressurises the bank to act with urgency. >>>>>>>>> >>>>>>>>> Regards >>>>>>>>> Harshit >>>>>>>>> >>>>>>>>> On 3/15/22, Bharat wrote: >>>>>>>>>> Hi, >>>>>>>>>> >>>>>>>>>> Here is the update on this. My Kyc has now been rescheduled for >>>>>>>>>> the >>>>>>>>>> 3rd time. On each of these days, let alone the represetative >>>>>>>>>> visit, >>>>>>>>>> I >>>>>>>>>> haven't even received a phone call from anyone. >>>>>>>>>> >>>>>>>>>> I have also written to ICICI on their website for the 1st level >>>>>>>>>> complaint but to no avail as no one got back to me. Considering, >>>>>>>>>> ICICI >>>>>>>>>> did not send me a copy of my submission to me despite asking for >>>>>>>>>> my >>>>>>>>>> email ID at the time of submitting my request, I don't even have a >>>>>>>>>> proof of my submission. >>>>>>>>>> >>&g
Re: [AI] KYC for banking facilities for the blind
idelines, Physical KYC is >>>>>> permanently closed. You can only apply through Video KYC if Aadhaar >>>>>> linked with your mobile number and complete address updated in your >>>>>> Aadhaar. >>>>>> >>>>>> >>>>>> Looking forward to more opportunities to be of service to you >>>>>> >>>>>> Thank you for giving us the opportunity to serve. >>>>>> >>>>>> Bank Digitally and Stay Safe! >>>>>> >>>>>> Sincerely, >>>>>> >>>>>> >>>>>> Manimegalai R >>>>>> Customer Service Officer >>>>>> ICICI Bank Limited >>>>>> >>>>>> On 3/16/22, Bharat wrote: >>>>>>> Hi Harshit, >>>>>>> >>>>>>> Thank you so much for the prompt reply. I would surely do that in >>>>>>> case >>>>>>> nothing works & would certainly get back witht he final outcome. >>>>>>> >>>>>>> Thank you, >>>>>>> >>>>>>> Bharat. >>>>>>> >>>>>>> On 3/15/22, Harshit Lohia wrote: >>>>>>>> Dear Mr. Bharat, >>>>>>>> Please note the date on which you have made a complaint to ICICI >>>>>>>> bank. >>>>>>>> On 30th day of filing complaint with ICICI bank approach RBI >>>>>>>> Ombudsman >>>>>>>> via CMS portal. The link is available on RBI's official website. >>>>>>>> While >>>>>>>> registering the complaint mention that you have approached the bank >>>>>>>> on >>>>>>>> which date; your declaration in this regard may suffice. You may >>>>>>>> choose to attach any other document/communication such as mail >>>>>>>> regarding schedule of KYC call or application copy. If you don't >>>>>>>> have >>>>>>>> any document you may submit the complaint without any attachment >>>>>>>> also. >>>>>>>> This pressurises the bank to act with urgency. >>>>>>>> >>>>>>>> Regards >>>>>>>> Harshit >>>>>>>> >>>>>>>> On 3/15/22, Bharat wrote: >>>>>>>>> Hi, >>>>>>>>> >>>>>>>>> Here is the update on this. My Kyc has now been rescheduled for >>>>>>>>> the >>>>>>>>> 3rd time. On each of these days, let alone the represetative >>>>>>>>> visit, >>>>>>>>> I >>>>>>>>> haven't even received a phone call from anyone. >>>>>>>>> >>>>>>>>> I have also written to ICICI on their website for the 1st level >>>>>>>>> complaint but to no avail as no one got back to me. Considering, >>>>>>>>> ICICI >>>>>>>>> did not send me a copy of my submission to me despite asking for >>>>>>>>> my >>>>>>>>> email ID at the time of submitting my request, I don't even have a >>>>>>>>> proof of my submission. >>>>>>>>> >>>>>>>>> I called up the Amazon customercare who assured me that they have >>>>>>>>> raised my concern to the verification department & have lined up >>>>>>>>> my >>>>>>>>> request at the high priority. In such a scenario I technically >>>>>>>>> have >>>>>>>>> no >>>>>>>>> proof of having reached out to ICICI to be attached at the time of >>>>>>>>> complaining to banking ombudsman. >>>>>>>>> >>>>>>>>> Thank you, >>>>>>>>> >>>>>>>>> Bharat. >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> On 3/10/22, Harshit Lohia wrote: >>>>>>>>>> Hi, >>>>>>>>>> Write a complaint to ICICI bank on their website using their >>>>&g
Re: [AI] KYC for banking facilities for the blind
Bharat wrote: >>>>>> Hi Harshit, >>>>>> >>>>>> Thank you so much for the prompt reply. I would surely do that in >>>>>> case >>>>>> nothing works & would certainly get back witht he final outcome. >>>>>> >>>>>> Thank you, >>>>>> >>>>>> Bharat. >>>>>> >>>>>> On 3/15/22, Harshit Lohia wrote: >>>>>>> Dear Mr. Bharat, >>>>>>> Please note the date on which you have made a complaint to ICICI >>>>>>> bank. >>>>>>> On 30th day of filing complaint with ICICI bank approach RBI >>>>>>> Ombudsman >>>>>>> via CMS portal. The link is available on RBI's official website. >>>>>>> While >>>>>>> registering the complaint mention that you have approached the bank >>>>>>> on >>>>>>> which date; your declaration in this regard may suffice. You may >>>>>>> choose to attach any other document/communication such as mail >>>>>>> regarding schedule of KYC call or application copy. If you don't >>>>>>> have >>>>>>> any document you may submit the complaint without any attachment >>>>>>> also. >>>>>>> This pressurises the bank to act with urgency. >>>>>>> >>>>>>> Regards >>>>>>> Harshit >>>>>>> >>>>>>> On 3/15/22, Bharat wrote: >>>>>>>> Hi, >>>>>>>> >>>>>>>> Here is the update on this. My Kyc has now been rescheduled for the >>>>>>>> 3rd time. On each of these days, let alone the represetative >>>>>>>> visit, >>>>>>>> I >>>>>>>> haven't even received a phone call from anyone. >>>>>>>> >>>>>>>> I have also written to ICICI on their website for the 1st level >>>>>>>> complaint but to no avail as no one got back to me. Considering, >>>>>>>> ICICI >>>>>>>> did not send me a copy of my submission to me despite asking for >>>>>>>> my >>>>>>>> email ID at the time of submitting my request, I don't even have a >>>>>>>> proof of my submission. >>>>>>>> >>>>>>>> I called up the Amazon customercare who assured me that they have >>>>>>>> raised my concern to the verification department & have lined up my >>>>>>>> request at the high priority. In such a scenario I technically have >>>>>>>> no >>>>>>>> proof of having reached out to ICICI to be attached at the time of >>>>>>>> complaining to banking ombudsman. >>>>>>>> >>>>>>>> Thank you, >>>>>>>> >>>>>>>> Bharat. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On 3/10/22, Harshit Lohia wrote: >>>>>>>>> Hi, >>>>>>>>> Write a complaint to ICICI bank on their website using their >>>>>>>>> online >>>>>>>>> grievance redressal form. Mention that if they do not comply >>>>>>>>> within >>>>>>>>> 30 days, you will be forced to file a complaint with RBI Ombudsman >>>>>>>>> as >>>>>>>>> per the provisions of RBI circular on 'Banking services to senior >>>>>>>>> citizens and the disabled' dated November 9, 2017. They will >>>>>>>>> surely >>>>>>>>> respond. >>>>>>>>> >>>>>>>>> On 3/9/22, Mahesh S. Panicker wrote: >>>>>>>>>> Standard Chartered did V KYC for me without drama. With ICICI, it >>>>>>>>>> was >>>>>>>>>> originally very difficult, pre-Covid times it was and they >>>>>>>>>> originally >>>>>>>>>> refused to process my documents after home KYC. As I kept >>>>>>>>>> writing, >>>>>>>>>> and >>>>>>>
Re: [AI] KYC for banking facilities for the blind
>>> on >>>>>> which date; your declaration in this regard may suffice. You may >>>>>> choose to attach any other document/communication such as mail >>>>>> regarding schedule of KYC call or application copy. If you don't have >>>>>> any document you may submit the complaint without any attachment >>>>>> also. >>>>>> This pressurises the bank to act with urgency. >>>>>> >>>>>> Regards >>>>>> Harshit >>>>>> >>>>>> On 3/15/22, Bharat wrote: >>>>>>> Hi, >>>>>>> >>>>>>> Here is the update on this. My Kyc has now been rescheduled for the >>>>>>> 3rd time. On each of these days, let alone the represetative visit, >>>>>>> I >>>>>>> haven't even received a phone call from anyone. >>>>>>> >>>>>>> I have also written to ICICI on their website for the 1st level >>>>>>> complaint but to no avail as no one got back to me. Considering, >>>>>>> ICICI >>>>>>> did not send me a copy of my submission to me despite asking for my >>>>>>> email ID at the time of submitting my request, I don't even have a >>>>>>> proof of my submission. >>>>>>> >>>>>>> I called up the Amazon customercare who assured me that they have >>>>>>> raised my concern to the verification department & have lined up my >>>>>>> request at the high priority. In such a scenario I technically have >>>>>>> no >>>>>>> proof of having reached out to ICICI to be attached at the time of >>>>>>> complaining to banking ombudsman. >>>>>>> >>>>>>> Thank you, >>>>>>> >>>>>>> Bharat. >>>>>>> >>>>>>> >>>>>>> >>>>>>> On 3/10/22, Harshit Lohia wrote: >>>>>>>> Hi, >>>>>>>> Write a complaint to ICICI bank on their website using their online >>>>>>>> grievance redressal form. Mention that if they do not comply >>>>>>>> within >>>>>>>> 30 days, you will be forced to file a complaint with RBI Ombudsman >>>>>>>> as >>>>>>>> per the provisions of RBI circular on 'Banking services to senior >>>>>>>> citizens and the disabled' dated November 9, 2017. They will surely >>>>>>>> respond. >>>>>>>> >>>>>>>> On 3/9/22, Mahesh S. Panicker wrote: >>>>>>>>> Standard Chartered did V KYC for me without drama. With ICICI, it >>>>>>>>> was >>>>>>>>> originally very difficult, pre-Covid times it was and they >>>>>>>>> originally >>>>>>>>> refused to process my documents after home KYC. As I kept writing, >>>>>>>>> and >>>>>>>>> using up all avenues of protest and complaind, they eventually >>>>>>>>> processed my application. It was the ICICI Platinum card. On the >>>>>>>>> basis >>>>>>>>> of that card, I got the AmazonPay card issued without any issues, >>>>>>>>> and >>>>>>>>> the onboarding process in that case took just a couple of minutes. >>>>>>>>> >>>>>>>>> On 3/9/22, Sandesh wrote: >>>>>>>>>> You could certainly schedule for V KYC and it has to be done >>>>>>>>>> without >>>>>>>>>> any >>>>>>>>>> issue. >>>>>>>>>> You could also write to Amazon and ICICI bank telling them these >>>>>>>>>> things. >>>>>>>>>> and if you are comfortable for home KYC, ask them why even after >>>>>>>>>> making >>>>>>>>>> it >>>>>>>>>> scheduled is not done so far? Amazon would certainly be of >>>>>>>>>> assistance >>>>>>>>>> here. >>>>>>>>>> >>>>>>>>>> I did get this credit c
Re: [AI] KYC for banking facilities for the blind
gt;>>> complaint but to no avail as no one got back to me. Considering, ICICI >>>>>> did not send me a copy of my submission to me despite asking for my >>>>>> email ID at the time of submitting my request, I don't even have a >>>>>> proof of my submission. >>>>>> >>>>>> I called up the Amazon customercare who assured me that they have >>>>>> raised my concern to the verification department & have lined up my >>>>>> request at the high priority. In such a scenario I technically have no >>>>>> proof of having reached out to ICICI to be attached at the time of >>>>>> complaining to banking ombudsman. >>>>>> >>>>>> Thank you, >>>>>> >>>>>> Bharat. >>>>>> >>>>>> >>>>>> >>>>>> On 3/10/22, Harshit Lohia wrote: >>>>>>> Hi, >>>>>>> Write a complaint to ICICI bank on their website using their online >>>>>>> grievance redressal form. Mention that if they do not comply within >>>>>>> 30 days, you will be forced to file a complaint with RBI Ombudsman as >>>>>>> per the provisions of RBI circular on 'Banking services to senior >>>>>>> citizens and the disabled' dated November 9, 2017. They will surely >>>>>>> respond. >>>>>>> >>>>>>> On 3/9/22, Mahesh S. Panicker wrote: >>>>>>>> Standard Chartered did V KYC for me without drama. With ICICI, it >>>>>>>> was >>>>>>>> originally very difficult, pre-Covid times it was and they >>>>>>>> originally >>>>>>>> refused to process my documents after home KYC. As I kept writing, >>>>>>>> and >>>>>>>> using up all avenues of protest and complaind, they eventually >>>>>>>> processed my application. It was the ICICI Platinum card. On the >>>>>>>> basis >>>>>>>> of that card, I got the AmazonPay card issued without any issues, >>>>>>>> and >>>>>>>> the onboarding process in that case took just a couple of minutes. >>>>>>>> >>>>>>>> On 3/9/22, Sandesh wrote: >>>>>>>>> You could certainly schedule for V KYC and it has to be done >>>>>>>>> without >>>>>>>>> any >>>>>>>>> issue. >>>>>>>>> You could also write to Amazon and ICICI bank telling them these >>>>>>>>> things. >>>>>>>>> and if you are comfortable for home KYC, ask them why even after >>>>>>>>> making >>>>>>>>> it >>>>>>>>> scheduled is not done so far? Amazon would certainly be of >>>>>>>>> assistance >>>>>>>>> here. >>>>>>>>> >>>>>>>>> I did get this credit card about 2 and half years back without any >>>>>>>>> problem. >>>>>>>>> >>>>>>>>> the person came to my residence and everything went smoothly. >>>>>>>>> >>>>>>>>> Vande Mataram >>>>>>>>> >>>>>>>>> - Original Message - >>>>>>>>> From: "Bharat" >>>>>>>>> To: "AccessIndia: a list for discussing accessibility and issues >>>>>>>>> concerning >>>>>>>>> >>>>>>>>> the disabled." >>>>>>>>> Sent: Wednesday, March 9, 2022 9:36 PM >>>>>>>>> Subject: [AI] KYC for banking facilities for the blind >>>>>>>>> >>>>>>>>> >>>>>>>>>> Hi all, >>>>>>>>>> >>>>>>>>>> I recently filled up the online application for the Amazon ICICI >>>>>>>>>> credit card & was presented with the video KYC option. Once I >>>>>>>>>> opted >>>>>>>>>> for that, the representative refused to conduct my KYC once she >>>>>>>>>>
Re: [AI] KYC for banking facilities for the blind
;>>> Write a complaint to ICICI bank on their website using their online >>>>>> grievance redressal form. Mention that if they do not comply within >>>>>> 30 days, you will be forced to file a complaint with RBI Ombudsman as >>>>>> per the provisions of RBI circular on 'Banking services to senior >>>>>> citizens and the disabled' dated November 9, 2017. They will surely >>>>>> respond. >>>>>> >>>>>> On 3/9/22, Mahesh S. Panicker wrote: >>>>>>> Standard Chartered did V KYC for me without drama. With ICICI, it >>>>>>> was >>>>>>> originally very difficult, pre-Covid times it was and they >>>>>>> originally >>>>>>> refused to process my documents after home KYC. As I kept writing, >>>>>>> and >>>>>>> using up all avenues of protest and complaind, they eventually >>>>>>> processed my application. It was the ICICI Platinum card. On the >>>>>>> basis >>>>>>> of that card, I got the AmazonPay card issued without any issues, >>>>>>> and >>>>>>> the onboarding process in that case took just a couple of minutes. >>>>>>> >>>>>>> On 3/9/22, Sandesh wrote: >>>>>>>> You could certainly schedule for V KYC and it has to be done >>>>>>>> without >>>>>>>> any >>>>>>>> issue. >>>>>>>> You could also write to Amazon and ICICI bank telling them these >>>>>>>> things. >>>>>>>> and if you are comfortable for home KYC, ask them why even after >>>>>>>> making >>>>>>>> it >>>>>>>> scheduled is not done so far? Amazon would certainly be of >>>>>>>> assistance >>>>>>>> here. >>>>>>>> >>>>>>>> I did get this credit card about 2 and half years back without any >>>>>>>> problem. >>>>>>>> >>>>>>>> the person came to my residence and everything went smoothly. >>>>>>>> >>>>>>>> Vande Mataram >>>>>>>> >>>>>>>> - Original Message - >>>>>>>> From: "Bharat" >>>>>>>> To: "AccessIndia: a list for discussing accessibility and issues >>>>>>>> concerning >>>>>>>> >>>>>>>> the disabled." >>>>>>>> Sent: Wednesday, March 9, 2022 9:36 PM >>>>>>>> Subject: [AI] KYC for banking facilities for the blind >>>>>>>> >>>>>>>> >>>>>>>>> Hi all, >>>>>>>>> >>>>>>>>> I recently filled up the online application for the Amazon ICICI >>>>>>>>> credit card & was presented with the video KYC option. Once I >>>>>>>>> opted >>>>>>>>> for that, the representative refused to conduct my KYC once she >>>>>>>>> realised me being blind. She instead suggested me to opt for the >>>>>>>>> home >>>>>>>>> document collection option. >>>>>>>>> >>>>>>>>> I have scheduled the home collection thrice but no one has come up >>>>>>>>> for >>>>>>>>> it till now. >>>>>>>>> >>>>>>>>> I would like to know, if the video KYC is not for the blind. & if >>>>>>>>> yes, >>>>>>>>> then what are the rules for it. >>>>>>>>> >>>>>>>>> Thank you, >>>>>>>>> >>>>>>>>> Bharat. >>>>>>>>> >>>>>>>>> -- >>>>>>>>> Disclaimer: >>>>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the >>>>>>>>> thinking >>>>>>>>> of >>>>>>>>> the person sending the mail and AI in no way relates itself to its >>>>>>>>> veracity; >>>>
Re: [AI] KYC for banking facilities for the blind
t; originally very difficult, pre-Covid times it was and they originally >>>>>> refused to process my documents after home KYC. As I kept writing, >>>>>> and >>>>>> using up all avenues of protest and complaind, they eventually >>>>>> processed my application. It was the ICICI Platinum card. On the >>>>>> basis >>>>>> of that card, I got the AmazonPay card issued without any issues, and >>>>>> the onboarding process in that case took just a couple of minutes. >>>>>> >>>>>> On 3/9/22, Sandesh wrote: >>>>>>> You could certainly schedule for V KYC and it has to be done without >>>>>>> any >>>>>>> issue. >>>>>>> You could also write to Amazon and ICICI bank telling them these >>>>>>> things. >>>>>>> and if you are comfortable for home KYC, ask them why even after >>>>>>> making >>>>>>> it >>>>>>> scheduled is not done so far? Amazon would certainly be of >>>>>>> assistance >>>>>>> here. >>>>>>> >>>>>>> I did get this credit card about 2 and half years back without any >>>>>>> problem. >>>>>>> >>>>>>> the person came to my residence and everything went smoothly. >>>>>>> >>>>>>> Vande Mataram >>>>>>> >>>>>>> - Original Message - >>>>>>> From: "Bharat" >>>>>>> To: "AccessIndia: a list for discussing accessibility and issues >>>>>>> concerning >>>>>>> >>>>>>> the disabled." >>>>>>> Sent: Wednesday, March 9, 2022 9:36 PM >>>>>>> Subject: [AI] KYC for banking facilities for the blind >>>>>>> >>>>>>> >>>>>>>> Hi all, >>>>>>>> >>>>>>>> I recently filled up the online application for the Amazon ICICI >>>>>>>> credit card & was presented with the video KYC option. Once I opted >>>>>>>> for that, the representative refused to conduct my KYC once she >>>>>>>> realised me being blind. She instead suggested me to opt for the >>>>>>>> home >>>>>>>> document collection option. >>>>>>>> >>>>>>>> I have scheduled the home collection thrice but no one has come up >>>>>>>> for >>>>>>>> it till now. >>>>>>>> >>>>>>>> I would like to know, if the video KYC is not for the blind. & if >>>>>>>> yes, >>>>>>>> then what are the rules for it. >>>>>>>> >>>>>>>> Thank you, >>>>>>>> >>>>>>>> Bharat. >>>>>>>> >>>>>>>> -- >>>>>>>> Disclaimer: >>>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the >>>>>>>> thinking >>>>>>>> of >>>>>>>> the person sending the mail and AI in no way relates itself to its >>>>>>>> veracity; >>>>>>>> >>>>>>>> 2. AI cannot be held liable for any commission/omission based on >>>>>>>> the >>>>>>>> mails >>>>>>>> >>>>>>>> sent through this mailing list.. >>>>>>>> >>>>>>>> >>>>>>>> Search for old postings at: >>>>>>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>>>>>> --- >>>>>>>> You received this message because you are subscribed to the Google >>>>>>>> Groups >>>>>>>> >>>>>>>> "AccessIndia" group. >>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>> send >>>>>>>> an >>>>>>>> >>>>>>>> email to accessindia+unsubscr...@accessindia.org.in. >>>>>>>> To view this discussion on the web visit >>>
Re: [AI] KYC for banking facilities for the blind
No, you now need to raise the issue with their Nodal or Principal Nodal officer informing everything including their own bank's customer service's negative response. Also hint them that if this is not dealt with serious attention, you wouldn't be having any other option than going to the Banking Ombudsman established by RBI. Vande Mataram Sandesh - Original Message - From: "Bharat" To: Sent: Thursday, March 17, 2022 11:33 AM Subject: Re: [AI] KYC for banking facilities for the blind Hi all, I have heard from ICICI regarding my request. As expected, they refuse to help. Should I still continue to persue their complaint redressal system or directly reach out to RBI in this regard. Please have a look at the below mail: - Dear Customer, Greetings from ICICI Bank. Hope you and your loved ones are healthy and safe. We sincerely regret for the delay in response and inconvenience caused to you. Based on our record your application is not eligible for video KYC. In case you wish to do video KYC, we suggest cancelling the application and applying again. You can opt for Video KYC in the new application. However, please be informed that the cancellation request will take 7 working days to get processed and the application will be de-linked in another 7 working days. Hence you can apply again only post 14 working days. Please revert back to us with your confirmation and we shall raise a request for cancellation. Please be informed that due to RBI guidelines, Physical KYC is permanently closed. You can only apply through Video KYC if Aadhaar linked with your mobile number and complete address updated in your Aadhaar. Looking forward to more opportunities to be of service to you Thank you for giving us the opportunity to serve. Bank Digitally and Stay Safe! Sincerely, Manimegalai R Customer Service Officer ICICI Bank Limited On 3/16/22, Bharat wrote: Hi Harshit, Thank you so much for the prompt reply. I would surely do that in case nothing works & would certainly get back witht he final outcome. Thank you, Bharat. On 3/15/22, Harshit Lohia wrote: Dear Mr. Bharat, Please note the date on which you have made a complaint to ICICI bank. On 30th day of filing complaint with ICICI bank approach RBI Ombudsman via CMS portal. The link is available on RBI's official website. While registering the complaint mention that you have approached the bank on which date; your declaration in this regard may suffice. You may choose to attach any other document/communication such as mail regarding schedule of KYC call or application copy. If you don't have any document you may submit the complaint without any attachment also. This pressurises the bank to act with urgency. Regards Harshit On 3/15/22, Bharat wrote: Hi, Here is the update on this. My Kyc has now been rescheduled for the 3rd time. On each of these days, let alone the represetative visit, I haven't even received a phone call from anyone. I have also written to ICICI on their website for the 1st level complaint but to no avail as no one got back to me. Considering, ICICI did not send me a copy of my submission to me despite asking for my email ID at the time of submitting my request, I don't even have a proof of my submission. I called up the Amazon customercare who assured me that they have raised my concern to the verification department & have lined up my request at the high priority. In such a scenario I technically have no proof of having reached out to ICICI to be attached at the time of complaining to banking ombudsman. Thank you, Bharat. On 3/10/22, Harshit Lohia wrote: Hi, Write a complaint to ICICI bank on their website using their online grievance redressal form. Mention that if they do not comply within 30 days, you will be forced to file a complaint with RBI Ombudsman as per the provisions of RBI circular on 'Banking services to senior citizens and the disabled' dated November 9, 2017. They will surely respond. On 3/9/22, Mahesh S. Panicker wrote: Standard Chartered did V KYC for me without drama. With ICICI, it was originally very difficult, pre-Covid times it was and they originally refused to process my documents after home KYC. As I kept writing, and using up all avenues of protest and complaind, they eventually processed my application. It was the ICICI Platinum card. On the basis of that card, I got the AmazonPay card issued without any issues, and the onboarding process in that case took just a couple of minutes. On 3/9/22, Sandesh wrote: You could certainly schedule for V KYC and it has to be done without any issue. You could also write to Amazon and ICICI bank telling them these things. and if you are comfortable for home KYC, ask them why even after making it scheduled is not done so far? Amazon would certainly be of assistance here. I did get this credit card about 2 and half years back without any problem. the person came to my residence a
Re: [AI] KYC for banking facilities for the blind
;>>> any >>>>>> issue. >>>>>> You could also write to Amazon and ICICI bank telling them these >>>>>> things. >>>>>> and if you are comfortable for home KYC, ask them why even after >>>>>> making >>>>>> it >>>>>> scheduled is not done so far? Amazon would certainly be of assistance >>>>>> here. >>>>>> >>>>>> I did get this credit card about 2 and half years back without any >>>>>> problem. >>>>>> >>>>>> the person came to my residence and everything went smoothly. >>>>>> >>>>>> Vande Mataram >>>>>> >>>>>> - Original Message - >>>>>> From: "Bharat" >>>>>> To: "AccessIndia: a list for discussing accessibility and issues >>>>>> concerning >>>>>> >>>>>> the disabled." >>>>>> Sent: Wednesday, March 9, 2022 9:36 PM >>>>>> Subject: [AI] KYC for banking facilities for the blind >>>>>> >>>>>> >>>>>>> Hi all, >>>>>>> >>>>>>> I recently filled up the online application for the Amazon ICICI >>>>>>> credit card & was presented with the video KYC option. Once I opted >>>>>>> for that, the representative refused to conduct my KYC once she >>>>>>> realised me being blind. She instead suggested me to opt for the >>>>>>> home >>>>>>> document collection option. >>>>>>> >>>>>>> I have scheduled the home collection thrice but no one has come up >>>>>>> for >>>>>>> it till now. >>>>>>> >>>>>>> I would like to know, if the video KYC is not for the blind. & if >>>>>>> yes, >>>>>>> then what are the rules for it. >>>>>>> >>>>>>> Thank you, >>>>>>> >>>>>>> Bharat. >>>>>>> >>>>>>> -- >>>>>>> Disclaimer: >>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the >>>>>>> thinking >>>>>>> of >>>>>>> the person sending the mail and AI in no way relates itself to its >>>>>>> veracity; >>>>>>> >>>>>>> 2. AI cannot be held liable for any commission/omission based on the >>>>>>> mails >>>>>>> >>>>>>> sent through this mailing list.. >>>>>>> >>>>>>> >>>>>>> Search for old postings at: >>>>>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>>>>> --- >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups >>>>>>> >>>>>>> "AccessIndia" group. >>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>> send >>>>>>> an >>>>>>> >>>>>>> email to accessindia+unsubscr...@accessindia.org.in. >>>>>>> To view this discussion on the web visit >>>>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CALkJ5UD_viiMNpc-yEsOSK7DyKa9x0ywE2A36B6US-%3DQ_sZzfA%40mail.gmail.com. >>>>>>> >>>>>> >>>>>> -- >>>>>> Disclaimer: >>>>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>>>> of >>>>>> the >>>>>> person sending the mail and AI in no way relates itself to its >>>>>> veracity; >>>>>> >>>>>> 2. AI cannot be held liable for any commission/omission based on the >>>>>> mails >>>>>> sent through this mailing list.. >>>>>> >>>>>> >>>>>> Search for old postings at: >>>>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>>>> --- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups >>>>>> "AccessIndia"
Re: [AI] KYC for banking facilities for the blind
Hi Harshit, Thank you so much for the prompt reply. I would surely do that in case nothing works & would certainly get back witht he final outcome. Thank you, Bharat. On 3/15/22, Harshit Lohia wrote: > Dear Mr. Bharat, > Please note the date on which you have made a complaint to ICICI bank. > On 30th day of filing complaint with ICICI bank approach RBI Ombudsman > via CMS portal. The link is available on RBI's official website. While > registering the complaint mention that you have approached the bank on > which date; your declaration in this regard may suffice. You may > choose to attach any other document/communication such as mail > regarding schedule of KYC call or application copy. If you don't have > any document you may submit the complaint without any attachment also. > This pressurises the bank to act with urgency. > > Regards > Harshit > > On 3/15/22, Bharat wrote: >> Hi, >> >> Here is the update on this. My Kyc has now been rescheduled for the >> 3rd time. On each of these days, let alone the represetative visit, I >> haven't even received a phone call from anyone. >> >> I have also written to ICICI on their website for the 1st level >> complaint but to no avail as no one got back to me. Considering, ICICI >> did not send me a copy of my submission to me despite asking for my >> email ID at the time of submitting my request, I don't even have a >> proof of my submission. >> >> I called up the Amazon customercare who assured me that they have >> raised my concern to the verification department & have lined up my >> request at the high priority. In such a scenario I technically have no >> proof of having reached out to ICICI to be attached at the time of >> complaining to banking ombudsman. >> >> Thank you, >> >> Bharat. >> >> >> >> On 3/10/22, Harshit Lohia wrote: >>> Hi, >>> Write a complaint to ICICI bank on their website using their online >>> grievance redressal form. Mention that if they do not comply within >>> 30 days, you will be forced to file a complaint with RBI Ombudsman as >>> per the provisions of RBI circular on 'Banking services to senior >>> citizens and the disabled' dated November 9, 2017. They will surely >>> respond. >>> >>> On 3/9/22, Mahesh S. Panicker wrote: >>>> Standard Chartered did V KYC for me without drama. With ICICI, it was >>>> originally very difficult, pre-Covid times it was and they originally >>>> refused to process my documents after home KYC. As I kept writing, and >>>> using up all avenues of protest and complaind, they eventually >>>> processed my application. It was the ICICI Platinum card. On the basis >>>> of that card, I got the AmazonPay card issued without any issues, and >>>> the onboarding process in that case took just a couple of minutes. >>>> >>>> On 3/9/22, Sandesh wrote: >>>>> You could certainly schedule for V KYC and it has to be done without >>>>> any >>>>> issue. >>>>> You could also write to Amazon and ICICI bank telling them these >>>>> things. >>>>> and if you are comfortable for home KYC, ask them why even after >>>>> making >>>>> it >>>>> scheduled is not done so far? Amazon would certainly be of assistance >>>>> here. >>>>> >>>>> I did get this credit card about 2 and half years back without any >>>>> problem. >>>>> >>>>> the person came to my residence and everything went smoothly. >>>>> >>>>> Vande Mataram >>>>> >>>>> - Original Message - >>>>> From: "Bharat" >>>>> To: "AccessIndia: a list for discussing accessibility and issues >>>>> concerning >>>>> >>>>> the disabled." >>>>> Sent: Wednesday, March 9, 2022 9:36 PM >>>>> Subject: [AI] KYC for banking facilities for the blind >>>>> >>>>> >>>>>> Hi all, >>>>>> >>>>>> I recently filled up the online application for the Amazon ICICI >>>>>> credit card & was presented with the video KYC option. Once I opted >>>>>> for that, the representative refused to conduct my KYC once she >>>>>> realised me being blind. She instead suggested me to opt for the home >>>>>> document collection option. >>>>>
Re: [AI] KYC for banking facilities for the blind
Dear Mr. Bharat, Please note the date on which you have made a complaint to ICICI bank. On 30th day of filing complaint with ICICI bank approach RBI Ombudsman via CMS portal. The link is available on RBI's official website. While registering the complaint mention that you have approached the bank on which date; your declaration in this regard may suffice. You may choose to attach any other document/communication such as mail regarding schedule of KYC call or application copy. If you don't have any document you may submit the complaint without any attachment also. This pressurises the bank to act with urgency. Regards Harshit On 3/15/22, Bharat wrote: > Hi, > > Here is the update on this. My Kyc has now been rescheduled for the > 3rd time. On each of these days, let alone the represetative visit, I > haven't even received a phone call from anyone. > > I have also written to ICICI on their website for the 1st level > complaint but to no avail as no one got back to me. Considering, ICICI > did not send me a copy of my submission to me despite asking for my > email ID at the time of submitting my request, I don't even have a > proof of my submission. > > I called up the Amazon customercare who assured me that they have > raised my concern to the verification department & have lined up my > request at the high priority. In such a scenario I technically have no > proof of having reached out to ICICI to be attached at the time of > complaining to banking ombudsman. > > Thank you, > > Bharat. > > > > On 3/10/22, Harshit Lohia wrote: >> Hi, >> Write a complaint to ICICI bank on their website using their online >> grievance redressal form. Mention that if they do not comply within >> 30 days, you will be forced to file a complaint with RBI Ombudsman as >> per the provisions of RBI circular on 'Banking services to senior >> citizens and the disabled' dated November 9, 2017. They will surely >> respond. >> >> On 3/9/22, Mahesh S. Panicker wrote: >>> Standard Chartered did V KYC for me without drama. With ICICI, it was >>> originally very difficult, pre-Covid times it was and they originally >>> refused to process my documents after home KYC. As I kept writing, and >>> using up all avenues of protest and complaind, they eventually >>> processed my application. It was the ICICI Platinum card. On the basis >>> of that card, I got the AmazonPay card issued without any issues, and >>> the onboarding process in that case took just a couple of minutes. >>> >>> On 3/9/22, Sandesh wrote: >>>> You could certainly schedule for V KYC and it has to be done without >>>> any >>>> issue. >>>> You could also write to Amazon and ICICI bank telling them these >>>> things. >>>> and if you are comfortable for home KYC, ask them why even after making >>>> it >>>> scheduled is not done so far? Amazon would certainly be of assistance >>>> here. >>>> >>>> I did get this credit card about 2 and half years back without any >>>> problem. >>>> >>>> the person came to my residence and everything went smoothly. >>>> >>>> Vande Mataram >>>> >>>> - Original Message - >>>> From: "Bharat" >>>> To: "AccessIndia: a list for discussing accessibility and issues >>>> concerning >>>> >>>> the disabled." >>>> Sent: Wednesday, March 9, 2022 9:36 PM >>>> Subject: [AI] KYC for banking facilities for the blind >>>> >>>> >>>>> Hi all, >>>>> >>>>> I recently filled up the online application for the Amazon ICICI >>>>> credit card & was presented with the video KYC option. Once I opted >>>>> for that, the representative refused to conduct my KYC once she >>>>> realised me being blind. She instead suggested me to opt for the home >>>>> document collection option. >>>>> >>>>> I have scheduled the home collection thrice but no one has come up for >>>>> it till now. >>>>> >>>>> I would like to know, if the video KYC is not for the blind. & if yes, >>>>> then what are the rules for it. >>>>> >>>>> Thank you, >>>>> >>>>> Bharat. >>>>> >>>>> -- >>>>> Disclaimer: >>>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>>> of >>>>> the
Re: [AI] KYC for banking facilities for the blind
Hi, Here is the update on this. My Kyc has now been rescheduled for the 3rd time. On each of these days, let alone the represetative visit, I haven't even received a phone call from anyone. I have also written to ICICI on their website for the 1st level complaint but to no avail as no one got back to me. Considering, ICICI did not send me a copy of my submission to me despite asking for my email ID at the time of submitting my request, I don't even have a proof of my submission. I called up the Amazon customercare who assured me that they have raised my concern to the verification department & have lined up my request at the high priority. In such a scenario I technically have no proof of having reached out to ICICI to be attached at the time of complaining to banking ombudsman. Thank you, Bharat. On 3/10/22, Harshit Lohia wrote: > Hi, > Write a complaint to ICICI bank on their website using their online > grievance redressal form. Mention that if they do not comply within > 30 days, you will be forced to file a complaint with RBI Ombudsman as > per the provisions of RBI circular on 'Banking services to senior > citizens and the disabled' dated November 9, 2017. They will surely > respond. > > On 3/9/22, Mahesh S. Panicker wrote: >> Standard Chartered did V KYC for me without drama. With ICICI, it was >> originally very difficult, pre-Covid times it was and they originally >> refused to process my documents after home KYC. As I kept writing, and >> using up all avenues of protest and complaind, they eventually >> processed my application. It was the ICICI Platinum card. On the basis >> of that card, I got the AmazonPay card issued without any issues, and >> the onboarding process in that case took just a couple of minutes. >> >> On 3/9/22, Sandesh wrote: >>> You could certainly schedule for V KYC and it has to be done without any >>> issue. >>> You could also write to Amazon and ICICI bank telling them these things. >>> and if you are comfortable for home KYC, ask them why even after making >>> it >>> scheduled is not done so far? Amazon would certainly be of assistance >>> here. >>> >>> I did get this credit card about 2 and half years back without any >>> problem. >>> >>> the person came to my residence and everything went smoothly. >>> >>> Vande Mataram >>> >>> - Original Message - >>> From: "Bharat" >>> To: "AccessIndia: a list for discussing accessibility and issues >>> concerning >>> >>> the disabled." >>> Sent: Wednesday, March 9, 2022 9:36 PM >>> Subject: [AI] KYC for banking facilities for the blind >>> >>> >>>> Hi all, >>>> >>>> I recently filled up the online application for the Amazon ICICI >>>> credit card & was presented with the video KYC option. Once I opted >>>> for that, the representative refused to conduct my KYC once she >>>> realised me being blind. She instead suggested me to opt for the home >>>> document collection option. >>>> >>>> I have scheduled the home collection thrice but no one has come up for >>>> it till now. >>>> >>>> I would like to know, if the video KYC is not for the blind. & if yes, >>>> then what are the rules for it. >>>> >>>> Thank you, >>>> >>>> Bharat. >>>> >>>> -- >>>> Disclaimer: >>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>> of >>>> the person sending the mail and AI in no way relates itself to its >>>> veracity; >>>> >>>> 2. AI cannot be held liable for any commission/omission based on the >>>> mails >>>> >>>> sent through this mailing list.. >>>> >>>> >>>> Search for old postings at: >>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>> --- >>>> You received this message because you are subscribed to the Google >>>> Groups >>>> >>>> "AccessIndia" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an >>>> >>>> email to accessindia+unsubscr...@accessindia.org.in. >>>> To view this discussion on the web visit >>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CALkJ5UD_viiMNpc-yEsOSK7DyKa9x0ywE2A36B6US-%3DQ_sZzfA%40mail.gmail.com. >>>> >>> >
Re: [AI] KYC for banking facilities for the blind
Hi, Write a complaint to ICICI bank on their website using their online grievance redressal form. Mention that if they do not comply within 30 days, you will be forced to file a complaint with RBI Ombudsman as per the provisions of RBI circular on 'Banking services to senior citizens and the disabled' dated November 9, 2017. They will surely respond. On 3/9/22, Mahesh S. Panicker wrote: > Standard Chartered did V KYC for me without drama. With ICICI, it was > originally very difficult, pre-Covid times it was and they originally > refused to process my documents after home KYC. As I kept writing, and > using up all avenues of protest and complaind, they eventually > processed my application. It was the ICICI Platinum card. On the basis > of that card, I got the AmazonPay card issued without any issues, and > the onboarding process in that case took just a couple of minutes. > > On 3/9/22, Sandesh wrote: >> You could certainly schedule for V KYC and it has to be done without any >> issue. >> You could also write to Amazon and ICICI bank telling them these things. >> and if you are comfortable for home KYC, ask them why even after making >> it >> scheduled is not done so far? Amazon would certainly be of assistance >> here. >> >> I did get this credit card about 2 and half years back without any >> problem. >> >> the person came to my residence and everything went smoothly. >> >> Vande Mataram >> >> - Original Message - >> From: "Bharat" >> To: "AccessIndia: a list for discussing accessibility and issues >> concerning >> >> the disabled." >> Sent: Wednesday, March 9, 2022 9:36 PM >> Subject: [AI] KYC for banking facilities for the blind >> >> >>> Hi all, >>> >>> I recently filled up the online application for the Amazon ICICI >>> credit card & was presented with the video KYC option. Once I opted >>> for that, the representative refused to conduct my KYC once she >>> realised me being blind. She instead suggested me to opt for the home >>> document collection option. >>> >>> I have scheduled the home collection thrice but no one has come up for >>> it till now. >>> >>> I would like to know, if the video KYC is not for the blind. & if yes, >>> then what are the rules for it. >>> >>> Thank you, >>> >>> Bharat. >>> >>> -- >>> Disclaimer: >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >>> the person sending the mail and AI in no way relates itself to its >>> veracity; >>> >>> 2. AI cannot be held liable for any commission/omission based on the >>> mails >>> >>> sent through this mailing list.. >>> >>> >>> Search for old postings at: >>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups >>> >>> "AccessIndia" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an >>> >>> email to accessindia+unsubscr...@accessindia.org.in. >>> To view this discussion on the web visit >>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CALkJ5UD_viiMNpc-yEsOSK7DyKa9x0ywE2A36B6US-%3DQ_sZzfA%40mail.gmail.com. >>> >> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the >> person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails >> sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to accessindia+unsubscr...@accessindia.org.in. >> To view this discussion on the web visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/001001d833dc%246bb40050%240201a8c0%40DESKTOPNR7CDRK. >> > > > -- > Dr. Mahesh S. Panicker > Associate Professor, > Department of Political Science, > Lady Shri Ram College for Women, > Lajpat Nagar > New Delhi 110024 > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking
Re: [AI] KYC for banking facilities for the blind
Standard Chartered did V KYC for me without drama. With ICICI, it was originally very difficult, pre-Covid times it was and they originally refused to process my documents after home KYC. As I kept writing, and using up all avenues of protest and complaind, they eventually processed my application. It was the ICICI Platinum card. On the basis of that card, I got the AmazonPay card issued without any issues, and the onboarding process in that case took just a couple of minutes. On 3/9/22, Sandesh wrote: > You could certainly schedule for V KYC and it has to be done without any > issue. > You could also write to Amazon and ICICI bank telling them these things. > and if you are comfortable for home KYC, ask them why even after making it > scheduled is not done so far? Amazon would certainly be of assistance here. > > I did get this credit card about 2 and half years back without any problem. > > the person came to my residence and everything went smoothly. > > Vande Mataram > > - Original Message - > From: "Bharat" > To: "AccessIndia: a list for discussing accessibility and issues concerning > > the disabled." > Sent: Wednesday, March 9, 2022 9:36 PM > Subject: [AI] KYC for banking facilities for the blind > > >> Hi all, >> >> I recently filled up the online application for the Amazon ICICI >> credit card & was presented with the video KYC option. Once I opted >> for that, the representative refused to conduct my KYC once she >> realised me being blind. She instead suggested me to opt for the home >> document collection option. >> >> I have scheduled the home collection thrice but no one has come up for >> it till now. >> >> I would like to know, if the video KYC is not for the blind. & if yes, >> then what are the rules for it. >> >> Thank you, >> >> Bharat. >> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its >> veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the mails >> >> sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> --- >> You received this message because you are subscribed to the Google Groups >> >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> >> email to accessindia+unsubscr...@accessindia.org.in. >> To view this discussion on the web visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CALkJ5UD_viiMNpc-yEsOSK7DyKa9x0ywE2A36B6US-%3DQ_sZzfA%40mail.gmail.com. >> > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to accessindia+unsubscr...@accessindia.org.in. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/001001d833dc%246bb40050%240201a8c0%40DESKTOPNR7CDRK. > -- Dr. Mahesh S. Panicker Associate Professor, Department of Political Science, Lady Shri Ram College for Women, Lajpat Nagar New Delhi 110024 -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFAyNEPV_ZhuYxyTxRDabHKCSFev7bvfhF6Zf8iqxGAxgz7b%3Dw%40mail.gmail.com.
Re: [AI] KYC for banking facilities for the blind
You could certainly schedule for V KYC and it has to be done without any issue. You could also write to Amazon and ICICI bank telling them these things. and if you are comfortable for home KYC, ask them why even after making it scheduled is not done so far? Amazon would certainly be of assistance here. I did get this credit card about 2 and half years back without any problem. the person came to my residence and everything went smoothly. Vande Mataram - Original Message - From: "Bharat" To: "AccessIndia: a list for discussing accessibility and issues concerning the disabled." Sent: Wednesday, March 9, 2022 9:36 PM Subject: [AI] KYC for banking facilities for the blind Hi all, I recently filled up the online application for the Amazon ICICI credit card & was presented with the video KYC option. Once I opted for that, the representative refused to conduct my KYC once she realised me being blind. She instead suggested me to opt for the home document collection option. I have scheduled the home collection thrice but no one has come up for it till now. I would like to know, if the video KYC is not for the blind. & if yes, then what are the rules for it. Thank you, Bharat. -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CALkJ5UD_viiMNpc-yEsOSK7DyKa9x0ywE2A36B6US-%3DQ_sZzfA%40mail.gmail.com. -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/001001d833dc%246bb40050%240201a8c0%40DESKTOPNR7CDRK.
[AI] KYC for banking facilities for the blind
Hi all, I recently filled up the online application for the Amazon ICICI credit card & was presented with the video KYC option. Once I opted for that, the representative refused to conduct my KYC once she realised me being blind. She instead suggested me to opt for the home document collection option. I have scheduled the home collection thrice but no one has come up for it till now. I would like to know, if the video KYC is not for the blind. & if yes, then what are the rules for it. Thank you, Bharat. -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CALkJ5UD_viiMNpc-yEsOSK7DyKa9x0ywE2A36B6US-%3DQ_sZzfA%40mail.gmail.com.
