Re: [AFMUG] Looking for a Ticketing System
We are fans of ZenDesk. Cheap, hosted, and has a fair number of integrations with other products. https://www.zendesk.com/ <https://www.zendesk.com/> Justin Wilson j...@mtin.net --- http://www.mtin.net Owner/CEO xISP Solutions- Consulting – Data Centers - Bandwidth http://www.midwest-ix.com COO/Chairman Internet Exchange - Peering - Distributed Fabric > On Nov 25, 2015, at 8:47 PM, Daniel White <afmu...@gmail.com> wrote: > > Dynamics has come a long way… but I’d guess overkill for most WISP’s. > > Thank you, > > Daniel White > afmu...@gmail.com <mailto:afmu...@gmail.com> > Cell: +1 (303) 746-3590 > Skype: danieldwhite > Social: LinkedIn <http://www.linkedin.com/in/danielwhite84>: Twitter > <https://twitter.com/DanielWhite84> > > From: Af [mailto:af-boun...@afmug.com <mailto:af-boun...@afmug.com>] On > Behalf Of Paul Stewart > Sent: Wednesday, November 25, 2015 1:16 PM > To: af@afmug.com <mailto:af@afmug.com> > Subject: Re: [AFMUG] Looking for a Ticketing System > > I know this may sound strange but have you looked at hosted Microsoft CRM? > It’s come a long ways > > From: Af [mailto:af-boun...@afmug.com <mailto:af-boun...@afmug.com>] On > Behalf Of Eric Kuhnke > Sent: Wednesday, November 25, 2015 2:15 PM > To: af@afmug.com <mailto:af@afmug.com> > Subject: Re: [AFMUG] Looking for a Ticketing System > > SugarCRM is totally commercial now, but SuiteCRM has taken over the v6.5+ > code base from an open source angle is actively developed. It's what I use > for a CRM system now and quite flexible... But it's *not* a ticketing system. > > https://suitecrm.com/ <https://suitecrm.com/> > > On Tue, Nov 24, 2015 at 10:13 AM, Jeremy <jeremysmi...@gmail.com > <mailto:jeremysmi...@gmail.com>> wrote: >> SugarCRM? I have no ideas about their pricing model. >> >> On Tue, Nov 24, 2015 at 8:55 AM, Josh Luthman <j...@imaginenetworksllc.com >> <mailto:j...@imaginenetworksllc.com>> wrote: >>> I think Dennis meant http://www.librenms.org/ <http://www.librenms.org/> >>> >>> >>> Josh Luthman >>> Office: 937-552-2340 >>> Direct: 937-552-2343 >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> >>> On Tue, Nov 24, 2015 at 10:53 AM, Paul Stewart <p...@paulstewart.org >>> <mailto:p...@paulstewart.org>> wrote: >>>> Last update was 2002? >>>> >>>> -Original Message- >>>> From: Af [mailto:af-boun...@afmug.com <mailto:af-boun...@afmug.com>] On >>>> Behalf Of Dennis Burgess >>>> Sent: Tuesday, November 24, 2015 10:37 AM >>>> To: af@afmug.com <mailto:af@afmug.com> >>>> Subject: Re: [AFMUG] Looking for a Ticketing System >>>> >>>> http://liberum.org/ <http://liberum.org/> >>>> >>>> >>>> Dennis Burgess, CTO, Link Technologies, Inc. >>>> den...@linktechs.net <mailto:den...@linktechs.net> - 314-735-0270 x103 >>>> <tel:314-735-0270%20x103> - www.linktechs.net <http://www.linktechs.net/> >>>> >>>> -Original Message- >>>> From: Af [mailto:af-boun...@afmug.com <mailto:af-boun...@afmug.com>] On >>>> Behalf Of Nate Burke >>>> Sent: Monday, November 23, 2015 6:10 PM >>>> To: Animal Farm <af@afmug.com <mailto:af@afmug.com>> >>>> Subject: [AFMUG] Looking for a Ticketing System >>>> >>>> This is for a personal project, but I think most of the things are the same >>>> that a WISP would use. I'm looking for a Ticketing/Asset tracking >>>> application for building management. Something where people could submit >>>> tickets, like 'The Door to room 200 won't close correctly' that can be >>>> tracked, logged and closed. Also managing things like Emergency lighting >>>> battery replacement, so be able to query something like 'show all Emergency >>>> lights with batteries older than 3 years' >>>> >>>> Money/accounting side of things is not really important, unless it's like >>>> to >>>> associate a cost to closing out a ticket. Like in the example above 'Room >>>> 200 needed a new door handle, $12.95 at Home Depot' >>>> >>>> I really have no idea what's out there for ticketing/management these days, >>>> so places to start looking would be helpful. Or is there a better way to >>>> manage/control a building? >>>> >>>> The Person I'm replacing (at my church) currently keeps all these things in >>>> his head, and I think it's going to be a pretty rough transition. So as >>>> long as there is a paradigm shift happening, getting a sustainable system >>>> in >>>> place for tracking and management I think will really help going forward. >>>> >>>> Nate >>>> >>> >>> >> >> > > > > > <https://www.avast.com/antivirus> > This email has been checked for viruses by Avast antivirus software. > www.avast.com <https://www.avast.com/antivirus>
Re: [AFMUG] Looking for a Ticketing System
Dynamics has come a long way… but I’d guess overkill for most WISP’s. Thank you, Daniel White <mailto:afmu...@gmail.com> afmu...@gmail.com Cell: +1 (303) 746-3590 Skype: danieldwhite Social: <http://www.linkedin.com/in/danielwhite84> LinkedIn: <https://twitter.com/DanielWhite84> Twitter From: Af [mailto:af-boun...@afmug.com] On Behalf Of Paul Stewart Sent: Wednesday, November 25, 2015 1:16 PM To: af@afmug.com Subject: Re: [AFMUG] Looking for a Ticketing System I know this may sound strange but have you looked at hosted Microsoft CRM? It’s come a long ways From: Af [mailto:af-boun...@afmug.com] On Behalf Of Eric Kuhnke Sent: Wednesday, November 25, 2015 2:15 PM To: af@afmug.com <mailto:af@afmug.com> Subject: Re: [AFMUG] Looking for a Ticketing System SugarCRM is totally commercial now, but SuiteCRM has taken over the v6.5+ code base from an open source angle is actively developed. It's what I use for a CRM system now and quite flexible... But it's *not* a ticketing system. https://suitecrm.com/ On Tue, Nov 24, 2015 at 10:13 AM, Jeremy <jeremysmi...@gmail.com <mailto:jeremysmi...@gmail.com> > wrote: SugarCRM? I have no ideas about their pricing model. On Tue, Nov 24, 2015 at 8:55 AM, Josh Luthman <j...@imaginenetworksllc.com <mailto:j...@imaginenetworksllc.com> > wrote: I think Dennis meant http://www.librenms.org/ Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Nov 24, 2015 at 10:53 AM, Paul Stewart <p...@paulstewart.org <mailto:p...@paulstewart.org> > wrote: Last update was 2002? -Original Message- From: Af [mailto:af-boun...@afmug.com <mailto:af-boun...@afmug.com> ] On Behalf Of Dennis Burgess Sent: Tuesday, November 24, 2015 10:37 AM To: af@afmug.com <mailto:af@afmug.com> Subject: Re: [AFMUG] Looking for a Ticketing System http://liberum.org/ Dennis Burgess, CTO, Link Technologies, Inc. den...@linktechs.net <mailto:den...@linktechs.net> - 314-735-0270 x103 <tel:314-735-0270%20x103> - www.linktechs.net <http://www.linktechs.net> -Original Message- From: Af [mailto:af-boun...@afmug.com <mailto:af-boun...@afmug.com> ] On Behalf Of Nate Burke Sent: Monday, November 23, 2015 6:10 PM To: Animal Farm <af@afmug.com <mailto:af@afmug.com> > Subject: [AFMUG] Looking for a Ticketing System This is for a personal project, but I think most of the things are the same that a WISP would use. I'm looking for a Ticketing/Asset tracking application for building management. Something where people could submit tickets, like 'The Door to room 200 won't close correctly' that can be tracked, logged and closed. Also managing things like Emergency lighting battery replacement, so be able to query something like 'show all Emergency lights with batteries older than 3 years' Money/accounting side of things is not really important, unless it's like to associate a cost to closing out a ticket. Like in the example above 'Room 200 needed a new door handle, $12.95 at Home Depot' I really have no idea what's out there for ticketing/management these days, so places to start looking would be helpful. Or is there a better way to manage/control a building? The Person I'm replacing (at my church) currently keeps all these things in his head, and I think it's going to be a pretty rough transition. So as long as there is a paradigm shift happening, getting a sustainable system in place for tracking and management I think will really help going forward. Nate --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus
Re: [AFMUG] Looking for a Ticketing System
I like zen desk. Pretty cheap or free depending. ryan -- D. Ryan Spott | NGC457, llc broadband | telco | colo | communities PO Box 1734 Sultan, WA 98294 425-939-0047 > On Nov 25, 2015, at 11:14, Eric Kuhnke <eric.kuh...@gmail.com> wrote: > > SugarCRM is totally commercial now, but SuiteCRM has taken over the v6.5+ > code base from an open source angle is actively developed. It's what I use > for a CRM system now and quite flexible... But it's *not* a ticketing system. > > https://suitecrm.com/ > > > >> On Tue, Nov 24, 2015 at 10:13 AM, Jeremy <jeremysmi...@gmail.com> wrote: >> SugarCRM? I have no ideas about their pricing model. >> >>> On Tue, Nov 24, 2015 at 8:55 AM, Josh Luthman <j...@imaginenetworksllc.com> >>> wrote: >>> I think Dennis meant http://www.librenms.org/ >>> >>> >>> Josh Luthman >>> Office: 937-552-2340 >>> Direct: 937-552-2343 >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> >>>> On Tue, Nov 24, 2015 at 10:53 AM, Paul Stewart <p...@paulstewart.org> >>>> wrote: >>>> Last update was 2002? >>>> >>>> -Original Message- >>>> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Dennis Burgess >>>> Sent: Tuesday, November 24, 2015 10:37 AM >>>> To: af@afmug.com >>>> Subject: Re: [AFMUG] Looking for a Ticketing System >>>> >>>> http://liberum.org/ >>>> >>>> >>>> Dennis Burgess, CTO, Link Technologies, Inc. >>>> den...@linktechs.net - 314-735-0270 x103 - www.linktechs.net >>>> >>>> -Original Message- >>>> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Nate Burke >>>> Sent: Monday, November 23, 2015 6:10 PM >>>> To: Animal Farm <af@afmug.com> >>>> Subject: [AFMUG] Looking for a Ticketing System >>>> >>>> This is for a personal project, but I think most of the things are the same >>>> that a WISP would use. I'm looking for a Ticketing/Asset tracking >>>> application for building management. Something where people could submit >>>> tickets, like 'The Door to room 200 won't close correctly' that can be >>>> tracked, logged and closed. Also managing things like Emergency lighting >>>> battery replacement, so be able to query something like 'show all Emergency >>>> lights with batteries older than 3 years' >>>> >>>> Money/accounting side of things is not really important, unless it's like >>>> to >>>> associate a cost to closing out a ticket. Like in the example above 'Room >>>> 200 needed a new door handle, $12.95 at Home Depot' >>>> >>>> I really have no idea what's out there for ticketing/management these days, >>>> so places to start looking would be helpful. Or is there a better way to >>>> manage/control a building? >>>> >>>> The Person I'm replacing (at my church) currently keeps all these things in >>>> his head, and I think it's going to be a pretty rough transition. So as >>>> long as there is a paradigm shift happening, getting a sustainable system >>>> in >>>> place for tracking and management I think will really help going forward. >>>> >>>> Nate >
Re: [AFMUG] Looking for a Ticketing System
Eric, So we just install the suiteCRM, I am playing with it. I am going trough the online class of sugarCRM, not identical but similar. Any suggestions on the training, or consultant that will setup initial setup for us to get going? We are also planning to integrate with platypus, mainly creating account out of suiteCRM to platypus. Tushar > On Nov 25, 2015, at 1:14 PM, Eric Kuhnke <eric.kuh...@gmail.com> wrote: > > SugarCRM is totally commercial now, but SuiteCRM has taken over the v6.5+ > code base from an open source angle is actively developed. It's what I use > for a CRM system now and quite flexible... But it's *not* a ticketing system. > > https://suitecrm.com/ > > > >> On Tue, Nov 24, 2015 at 10:13 AM, Jeremy <jeremysmi...@gmail.com> wrote: >> SugarCRM? I have no ideas about their pricing model. >> >>> On Tue, Nov 24, 2015 at 8:55 AM, Josh Luthman <j...@imaginenetworksllc.com> >>> wrote: >>> I think Dennis meant http://www.librenms.org/ >>> >>> >>> Josh Luthman >>> Office: 937-552-2340 >>> Direct: 937-552-2343 >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> >>>> On Tue, Nov 24, 2015 at 10:53 AM, Paul Stewart <p...@paulstewart.org> >>>> wrote: >>>> Last update was 2002? >>>> >>>> -Original Message- >>>> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Dennis Burgess >>>> Sent: Tuesday, November 24, 2015 10:37 AM >>>> To: af@afmug.com >>>> Subject: Re: [AFMUG] Looking for a Ticketing System >>>> >>>> http://liberum.org/ >>>> >>>> >>>> Dennis Burgess, CTO, Link Technologies, Inc. >>>> den...@linktechs.net - 314-735-0270 x103 - www.linktechs.net >>>> >>>> -Original Message- >>>> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Nate Burke >>>> Sent: Monday, November 23, 2015 6:10 PM >>>> To: Animal Farm <af@afmug.com> >>>> Subject: [AFMUG] Looking for a Ticketing System >>>> >>>> This is for a personal project, but I think most of the things are the same >>>> that a WISP would use. I'm looking for a Ticketing/Asset tracking >>>> application for building management. Something where people could submit >>>> tickets, like 'The Door to room 200 won't close correctly' that can be >>>> tracked, logged and closed. Also managing things like Emergency lighting >>>> battery replacement, so be able to query something like 'show all Emergency >>>> lights with batteries older than 3 years' >>>> >>>> Money/accounting side of things is not really important, unless it's like >>>> to >>>> associate a cost to closing out a ticket. Like in the example above 'Room >>>> 200 needed a new door handle, $12.95 at Home Depot' >>>> >>>> I really have no idea what's out there for ticketing/management these days, >>>> so places to start looking would be helpful. Or is there a better way to >>>> manage/control a building? >>>> >>>> The Person I'm replacing (at my church) currently keeps all these things in >>>> his head, and I think it's going to be a pretty rough transition. So as >>>> long as there is a paradigm shift happening, getting a sustainable system >>>> in >>>> place for tracking and management I think will really help going forward. >>>> >>>> Nate >
Re: [AFMUG] Looking for a Ticketing System
SugarCRM is totally commercial now, but SuiteCRM has taken over the v6.5+ code base from an open source angle is actively developed. It's what I use for a CRM system now and quite flexible... But it's *not* a ticketing system. https://suitecrm.com/ On Tue, Nov 24, 2015 at 10:13 AM, Jeremy <jeremysmi...@gmail.com> wrote: > SugarCRM? I have no ideas about their pricing model. > > On Tue, Nov 24, 2015 at 8:55 AM, Josh Luthman <j...@imaginenetworksllc.com > > wrote: > >> I think Dennis meant http://www.librenms.org/ >> >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> On Tue, Nov 24, 2015 at 10:53 AM, Paul Stewart <p...@paulstewart.org> >> wrote: >> >>> Last update was 2002? >>> >>> -Original Message- >>> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Dennis Burgess >>> Sent: Tuesday, November 24, 2015 10:37 AM >>> To: af@afmug.com >>> Subject: Re: [AFMUG] Looking for a Ticketing System >>> >>> http://liberum.org/ >>> >>> >>> Dennis Burgess, CTO, Link Technologies, Inc. >>> den...@linktechs.net - 314-735-0270 x103 - www.linktechs.net >>> >>> -Original Message- >>> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Nate Burke >>> Sent: Monday, November 23, 2015 6:10 PM >>> To: Animal Farm <af@afmug.com> >>> Subject: [AFMUG] Looking for a Ticketing System >>> >>> This is for a personal project, but I think most of the things are the >>> same >>> that a WISP would use. I'm looking for a Ticketing/Asset tracking >>> application for building management. Something where people could submit >>> tickets, like 'The Door to room 200 won't close correctly' that can be >>> tracked, logged and closed. Also managing things like Emergency lighting >>> battery replacement, so be able to query something like 'show all >>> Emergency >>> lights with batteries older than 3 years' >>> >>> Money/accounting side of things is not really important, unless it's >>> like to >>> associate a cost to closing out a ticket. Like in the example above >>> 'Room >>> 200 needed a new door handle, $12.95 at Home Depot' >>> >>> I really have no idea what's out there for ticketing/management these >>> days, >>> so places to start looking would be helpful. Or is there a better way to >>> manage/control a building? >>> >>> The Person I'm replacing (at my church) currently keeps all these things >>> in >>> his head, and I think it's going to be a pretty rough transition. So as >>> long as there is a paradigm shift happening, getting a sustainable >>> system in >>> place for tracking and management I think will really help going forward. >>> >>> Nate >>> >>> >> >
Re: [AFMUG] Looking for a Ticketing System
I know this may sound strange but have you looked at hosted Microsoft CRM? It’s come a long ways From: Af [mailto:af-boun...@afmug.com] On Behalf Of Eric Kuhnke Sent: Wednesday, November 25, 2015 2:15 PM To: af@afmug.com Subject: Re: [AFMUG] Looking for a Ticketing System SugarCRM is totally commercial now, but SuiteCRM has taken over the v6.5+ code base from an open source angle is actively developed. It's what I use for a CRM system now and quite flexible... But it's *not* a ticketing system. https://suitecrm.com/ On Tue, Nov 24, 2015 at 10:13 AM, Jeremy <jeremysmi...@gmail.com <mailto:jeremysmi...@gmail.com> > wrote: SugarCRM? I have no ideas about their pricing model. On Tue, Nov 24, 2015 at 8:55 AM, Josh Luthman <j...@imaginenetworksllc.com <mailto:j...@imaginenetworksllc.com> > wrote: I think Dennis meant http://www.librenms.org/ Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Nov 24, 2015 at 10:53 AM, Paul Stewart <p...@paulstewart.org <mailto:p...@paulstewart.org> > wrote: Last update was 2002? -Original Message- From: Af [mailto:af-boun...@afmug.com <mailto:af-boun...@afmug.com> ] On Behalf Of Dennis Burgess Sent: Tuesday, November 24, 2015 10:37 AM To: af@afmug.com <mailto:af@afmug.com> Subject: Re: [AFMUG] Looking for a Ticketing System http://liberum.org/ Dennis Burgess, CTO, Link Technologies, Inc. den...@linktechs.net <mailto:den...@linktechs.net> - 314-735-0270 x103 <tel:314-735-0270%20x103> - www.linktechs.net <http://www.linktechs.net> -Original Message- From: Af [mailto:af-boun...@afmug.com <mailto:af-boun...@afmug.com> ] On Behalf Of Nate Burke Sent: Monday, November 23, 2015 6:10 PM To: Animal Farm <af@afmug.com <mailto:af@afmug.com> > Subject: [AFMUG] Looking for a Ticketing System This is for a personal project, but I think most of the things are the same that a WISP would use. I'm looking for a Ticketing/Asset tracking application for building management. Something where people could submit tickets, like 'The Door to room 200 won't close correctly' that can be tracked, logged and closed. Also managing things like Emergency lighting battery replacement, so be able to query something like 'show all Emergency lights with batteries older than 3 years' Money/accounting side of things is not really important, unless it's like to associate a cost to closing out a ticket. Like in the example above 'Room 200 needed a new door handle, $12.95 at Home Depot' I really have no idea what's out there for ticketing/management these days, so places to start looking would be helpful. Or is there a better way to manage/control a building? The Person I'm replacing (at my church) currently keeps all these things in his head, and I think it's going to be a pretty rough transition. So as long as there is a paradigm shift happening, getting a sustainable system in place for tracking and management I think will really help going forward. Nate
Re: [AFMUG] Looking for a Ticketing System
What is the street price? Looking at online it is about $65/user/month. Tushar > On Nov 25, 2015, at 2:16 PM, Paul Stewart <p...@paulstewart.org> wrote: > > I know this may sound strange but have you looked at hosted Microsoft CRM? > It’s come a long ways > > From: Af [mailto:af-boun...@afmug.com] On Behalf Of Eric Kuhnke > Sent: Wednesday, November 25, 2015 2:15 PM > To: af@afmug.com > Subject: Re: [AFMUG] Looking for a Ticketing System > > SugarCRM is totally commercial now, but SuiteCRM has taken over the v6.5+ > code base from an open source angle is actively developed. It's what I use > for a CRM system now and quite flexible... But it's *not* a ticketing system. > > https://suitecrm.com/ > > > > On Tue, Nov 24, 2015 at 10:13 AM, Jeremy <jeremysmi...@gmail.com> wrote: > SugarCRM? I have no ideas about their pricing model. > > On Tue, Nov 24, 2015 at 8:55 AM, Josh Luthman <j...@imaginenetworksllc.com> > wrote: > I think Dennis meant http://www.librenms.org/ > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Tue, Nov 24, 2015 at 10:53 AM, Paul Stewart <p...@paulstewart.org> wrote: > Last update was 2002? > > -Original Message- > From: Af [mailto:af-boun...@afmug.com] On Behalf Of Dennis Burgess > Sent: Tuesday, November 24, 2015 10:37 AM > To: af@afmug.com > Subject: Re: [AFMUG] Looking for a Ticketing System > > http://liberum.org/ > > > Dennis Burgess, CTO, Link Technologies, Inc. > den...@linktechs.net - 314-735-0270 x103 - www.linktechs.net > > -Original Message- > From: Af [mailto:af-boun...@afmug.com] On Behalf Of Nate Burke > Sent: Monday, November 23, 2015 6:10 PM > To: Animal Farm <af@afmug.com> > Subject: [AFMUG] Looking for a Ticketing System > > This is for a personal project, but I think most of the things are the same > that a WISP would use. I'm looking for a Ticketing/Asset tracking > application for building management. Something where people could submit > tickets, like 'The Door to room 200 won't close correctly' that can be > tracked, logged and closed. Also managing things like Emergency lighting > battery replacement, so be able to query something like 'show all Emergency > lights with batteries older than 3 years' > > Money/accounting side of things is not really important, unless it's like to > associate a cost to closing out a ticket. Like in the example above 'Room > 200 needed a new door handle, $12.95 at Home Depot' > > I really have no idea what's out there for ticketing/management these days, > so places to start looking would be helpful. Or is there a better way to > manage/control a building? > > The Person I'm replacing (at my church) currently keeps all these things in > his head, and I think it's going to be a pretty rough transition. So as > long as there is a paradigm shift happening, getting a sustainable system in > place for tracking and management I think will really help going forward. > > Nate > > > >
Re: [AFMUG] Looking for a Ticketing System
SugarCRM? I have no ideas about their pricing model. On Tue, Nov 24, 2015 at 8:55 AM, Josh Luthman <j...@imaginenetworksllc.com> wrote: > I think Dennis meant http://www.librenms.org/ > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Tue, Nov 24, 2015 at 10:53 AM, Paul Stewart <p...@paulstewart.org> > wrote: > >> Last update was 2002? >> >> -Original Message- >> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Dennis Burgess >> Sent: Tuesday, November 24, 2015 10:37 AM >> To: af@afmug.com >> Subject: Re: [AFMUG] Looking for a Ticketing System >> >> http://liberum.org/ >> >> >> Dennis Burgess, CTO, Link Technologies, Inc. >> den...@linktechs.net - 314-735-0270 x103 - www.linktechs.net >> >> -Original Message- >> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Nate Burke >> Sent: Monday, November 23, 2015 6:10 PM >> To: Animal Farm <af@afmug.com> >> Subject: [AFMUG] Looking for a Ticketing System >> >> This is for a personal project, but I think most of the things are the >> same >> that a WISP would use. I'm looking for a Ticketing/Asset tracking >> application for building management. Something where people could submit >> tickets, like 'The Door to room 200 won't close correctly' that can be >> tracked, logged and closed. Also managing things like Emergency lighting >> battery replacement, so be able to query something like 'show all >> Emergency >> lights with batteries older than 3 years' >> >> Money/accounting side of things is not really important, unless it's like >> to >> associate a cost to closing out a ticket. Like in the example above 'Room >> 200 needed a new door handle, $12.95 at Home Depot' >> >> I really have no idea what's out there for ticketing/management these >> days, >> so places to start looking would be helpful. Or is there a better way to >> manage/control a building? >> >> The Person I'm replacing (at my church) currently keeps all these things >> in >> his head, and I think it's going to be a pretty rough transition. So as >> long as there is a paradigm shift happening, getting a sustainable system >> in >> place for tracking and management I think will really help going forward. >> >> Nate >> >> >
Re: [AFMUG] Looking for a Ticketing System
http://liberum.org/ Dennis Burgess, CTO, Link Technologies, Inc. den...@linktechs.net - 314-735-0270 x103 - www.linktechs.net -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Nate Burke Sent: Monday, November 23, 2015 6:10 PM To: Animal Farm <af@afmug.com> Subject: [AFMUG] Looking for a Ticketing System This is for a personal project, but I think most of the things are the same that a WISP would use. I'm looking for a Ticketing/Asset tracking application for building management. Something where people could submit tickets, like 'The Door to room 200 won't close correctly' that can be tracked, logged and closed. Also managing things like Emergency lighting battery replacement, so be able to query something like 'show all Emergency lights with batteries older than 3 years' Money/accounting side of things is not really important, unless it's like to associate a cost to closing out a ticket. Like in the example above 'Room 200 needed a new door handle, $12.95 at Home Depot' I really have no idea what's out there for ticketing/management these days, so places to start looking would be helpful. Or is there a better way to manage/control a building? The Person I'm replacing (at my church) currently keeps all these things in his head, and I think it's going to be a pretty rough transition. So as long as there is a paradigm shift happening, getting a sustainable system in place for tracking and management I think will really help going forward. Nate
Re: [AFMUG] Looking for a Ticketing System
Last update was 2002? -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Dennis Burgess Sent: Tuesday, November 24, 2015 10:37 AM To: af@afmug.com Subject: Re: [AFMUG] Looking for a Ticketing System http://liberum.org/ Dennis Burgess, CTO, Link Technologies, Inc. den...@linktechs.net - 314-735-0270 x103 - www.linktechs.net -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Nate Burke Sent: Monday, November 23, 2015 6:10 PM To: Animal Farm <af@afmug.com> Subject: [AFMUG] Looking for a Ticketing System This is for a personal project, but I think most of the things are the same that a WISP would use. I'm looking for a Ticketing/Asset tracking application for building management. Something where people could submit tickets, like 'The Door to room 200 won't close correctly' that can be tracked, logged and closed. Also managing things like Emergency lighting battery replacement, so be able to query something like 'show all Emergency lights with batteries older than 3 years' Money/accounting side of things is not really important, unless it's like to associate a cost to closing out a ticket. Like in the example above 'Room 200 needed a new door handle, $12.95 at Home Depot' I really have no idea what's out there for ticketing/management these days, so places to start looking would be helpful. Or is there a better way to manage/control a building? The Person I'm replacing (at my church) currently keeps all these things in his head, and I think it's going to be a pretty rough transition. So as long as there is a paradigm shift happening, getting a sustainable system in place for tracking and management I think will really help going forward. Nate
Re: [AFMUG] Looking for a Ticketing System
OTRS 2015-11-24 16:53 GMT+01:00 Paul Stewart <p...@paulstewart.org>: > Last update was 2002? > > -Original Message- > From: Af [mailto:af-boun...@afmug.com] On Behalf Of Dennis Burgess > Sent: Tuesday, November 24, 2015 10:37 AM > To: af@afmug.com > Subject: Re: [AFMUG] Looking for a Ticketing System > > http://liberum.org/ > > > Dennis Burgess, CTO, Link Technologies, Inc. > den...@linktechs.net - 314-735-0270 x103 - www.linktechs.net > > -Original Message- > From: Af [mailto:af-boun...@afmug.com] On Behalf Of Nate Burke > Sent: Monday, November 23, 2015 6:10 PM > To: Animal Farm <af@afmug.com> > Subject: [AFMUG] Looking for a Ticketing System > > This is for a personal project, but I think most of the things are the same > that a WISP would use. I'm looking for a Ticketing/Asset tracking > application for building management. Something where people could submit > tickets, like 'The Door to room 200 won't close correctly' that can be > tracked, logged and closed. Also managing things like Emergency lighting > battery replacement, so be able to query something like 'show all Emergency > lights with batteries older than 3 years' > > Money/accounting side of things is not really important, unless it's like to > associate a cost to closing out a ticket. Like in the example above 'Room > 200 needed a new door handle, $12.95 at Home Depot' > > I really have no idea what's out there for ticketing/management these days, > so places to start looking would be helpful. Or is there a better way to > manage/control a building? > > The Person I'm replacing (at my church) currently keeps all these things in > his head, and I think it's going to be a pretty rough transition. So as > long as there is a paradigm shift happening, getting a sustainable system in > place for tracking and management I think will really help going forward. > > Nate >
Re: [AFMUG] Looking for a Ticketing System
I think Dennis meant http://www.librenms.org/ Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Nov 24, 2015 at 10:53 AM, Paul Stewart <p...@paulstewart.org> wrote: > Last update was 2002? > > -Original Message- > From: Af [mailto:af-boun...@afmug.com] On Behalf Of Dennis Burgess > Sent: Tuesday, November 24, 2015 10:37 AM > To: af@afmug.com > Subject: Re: [AFMUG] Looking for a Ticketing System > > http://liberum.org/ > > > Dennis Burgess, CTO, Link Technologies, Inc. > den...@linktechs.net - 314-735-0270 x103 - www.linktechs.net > > -Original Message- > From: Af [mailto:af-boun...@afmug.com] On Behalf Of Nate Burke > Sent: Monday, November 23, 2015 6:10 PM > To: Animal Farm <af@afmug.com> > Subject: [AFMUG] Looking for a Ticketing System > > This is for a personal project, but I think most of the things are the same > that a WISP would use. I'm looking for a Ticketing/Asset tracking > application for building management. Something where people could submit > tickets, like 'The Door to room 200 won't close correctly' that can be > tracked, logged and closed. Also managing things like Emergency lighting > battery replacement, so be able to query something like 'show all Emergency > lights with batteries older than 3 years' > > Money/accounting side of things is not really important, unless it's like > to > associate a cost to closing out a ticket. Like in the example above 'Room > 200 needed a new door handle, $12.95 at Home Depot' > > I really have no idea what's out there for ticketing/management these days, > so places to start looking would be helpful. Or is there a better way to > manage/control a building? > > The Person I'm replacing (at my church) currently keeps all these things in > his head, and I think it's going to be a pretty rough transition. So as > long as there is a paradigm shift happening, getting a sustainable system > in > place for tracking and management I think will really help going forward. > > Nate > >
[AFMUG] Looking for a Ticketing System
This is for a personal project, but I think most of the things are the same that a WISP would use. I'm looking for a Ticketing/Asset tracking application for building management. Something where people could submit tickets, like 'The Door to room 200 won't close correctly' that can be tracked, logged and closed. Also managing things like Emergency lighting battery replacement, so be able to query something like 'show all Emergency lights with batteries older than 3 years' Money/accounting side of things is not really important, unless it's like to associate a cost to closing out a ticket. Like in the example above 'Room 200 needed a new door handle, $12.95 at Home Depot' I really have no idea what's out there for ticketing/management these days, so places to start looking would be helpful. Or is there a better way to manage/control a building? The Person I'm replacing (at my church) currently keeps all these things in his head, and I think it's going to be a pretty rough transition. So as long as there is a paradigm shift happening, getting a sustainable system in place for tracking and management I think will really help going forward. Nate
