[framework-issues] [Issue 83352] General Input/Output error

2009-11-24 Thread mh
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http://www.openoffice.org/issues/show_bug.cgi?id=83352


User mh changed the following:

What|Old value |New value

  CC|'aviret,cd,dkrogh,hdu,kpal|'aviret,cd,dkrogh,hdu,kpal
|agin,mav,mba,sb'  |agin,mav,mba,mh,sb'

   Status whiteboard|  |RM-S3





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[framework-issues] [Issue 83352] General Input/Output error

2009-11-24 Thread mh
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http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from m...@openoffice.org Tue Nov 24 20:02:01 + 
2009 ---
@aviret: are you able to confirm the last comment of mav ?

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[framework-issues] [Issue 83352] General Input/Output error

2009-11-24 Thread aviret
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http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from avi...@openoffice.org Tue Nov 24 20:42:08 
+ 2009 ---
 caused by starting of multiple office instances using the same user folder. 

That was the case when we had a long start of javaldx binary (replaced by a 
script), this could lead the 
user to have multiple instance of soffice.bin running at the same time. But as 
javaldx is now a small 
script to give the java libraries, I think that today that's not the case.

We still have this problem today on OpenSolaris with SO9 without having a 
script which deleted 
temporary files (as this was happening on Mac OS X with the daily cron jobs).

We still need a 9.2 release (or 9.1.1 with the last patches we received one 
month ago, ask Dirk or 
Dieter) of StarOffice which generate log files when the problem is happening.

Greetings,
 Alain

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[framework-issues] [Issue 83352] General Input/Output error

2009-02-17 Thread mav
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http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from m...@openoffice.org Tue Feb 17 10:47:46 + 
2009 ---
According to aviret, there is a high probability that this problem might be
caused by starting of multiple office instances using the same user folder. 

This scenario is only possible when the instances are started on different
machines, the user should get a notification in this case that the user folder
is already in use and is locked.

Using of the same user folder from different office instances is absolutely
forbidden and is not supported. The behavior of the office is not predictable in
this case. So I would strongly suggest to avoid starting of multiple instances
in this way.


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[framework-issues] [Issue 83352] General Input/Output error

2009-02-06 Thread mav
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352


User mav changed the following:

What|Old value |New value

  CC|'aviret,cd,dkrogh,kpalagin|'aviret,cd,dkrogh,hdu,kpal
|,mav,mba,sb'  |agin,mav,mba,sb'





--- Additional comments from m...@openoffice.org Fri Feb  6 10:18:01 + 
2009 ---
adding hdu in CC

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[framework-issues] [Issue 83352] General Input/Output error

2009-02-06 Thread hdu
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http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from h...@openoffice.org Fri Feb  6 11:18:26 + 
2009 ---
Regarding OpenOffice-Preferences vs. Tools-Options it doesn't matter 
which one is changed. Both 
are identical indeed, which was a usability bug (issue 97142). I just wanted to 
point out that the Tools-
Options workaround mentioned in #desc22 doesn't work in newer OSX builds 
(starting in DEV300_m39 
for OOo3.1) because there the fixes for the UI issue 97142 have been integrated.

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[framework-issues] [Issue 83352] General Input/Output error

2009-02-06 Thread aviret
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from avi...@openoffice.org Fri Feb  6 10:43:40 
+ 2009 ---

For MacOSX builds use OpenOffice-Preferences-OpenOffice.org-Paths instead 
to change the 
Temporary Files setting.

Ok, but this seems to lead to the same dialog, as the value I changed yesterday 
was already taken by 
soffice. Just in case, I reset it from the preference menu.

Regards,
 Alain

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[framework-issues] [Issue 83352] General Input/Output error

2009-02-06 Thread hdu
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http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from h...@openoffice.org Fri Feb  6 10:34:16 + 
2009 ---
 In Tools/Options/OpenOffice.org/Paths tab-page please set Temporary files 
 value [to another dir]

For MacOSX builds use OpenOffice-Preferences-OpenOffice.org-Paths instead 
to change the 
Temporary Files setting.

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[framework-issues] [Issue 83352] General Input/Output error

2009-02-05 Thread mav
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http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from m...@openoffice.org Thu Feb  5 09:15:57 + 
2009 ---
mav-aviret: Could you please check whether there is a file
.~lock.Timbreuse2.ods# in the directory. The file explorer might hide the
files starting from . character, in this case please start Terminal and use
ls -l path to the directory command.

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[framework-issues] [Issue 83352] General Input/Output error

2009-02-05 Thread aviret
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from avi...@openoffice.org Thu Feb  5 09:31:04 
+ 2009 ---
Actually, the problem is there for two files and their lock files are here:

bash-3.2# ls -al
total 7488
drwxr-xr-x  25 vir  staff  850 27 jan 11:56 .
drwx--  20 vir  501748 16 déc 22:11 ..
-rw-r--r--@  1 vir  staff15364 26 jan 07:24 .DS_Store
-rw-r--r--   1 vir  staff  114  2 déc 22:41 .~lock.Tarifs Kondor - 1.ods#
-rw-r--r--   1 vir  staff  114 27 jan 11:56 .~lock.Tarifs Kondor - 
copie.ods#

Please note that just after my ls command, I tried to save the second file 
(Tarifs Kondor - copie.ods), I 
get the IO Error message and the lock file is no more there...

Greetings,
 Alain

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[framework-issues] [Issue 83352] General Input/Output error

2009-02-05 Thread mav
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from m...@openoffice.org Thu Feb  5 10:16:08 + 
2009 ---
mav-aviret: Thank you for checking it.

You have mentioned that the lock file has been removed. That sounds strange,
although there was a problem in OOo3.0 that caused such a removing during
autosave. Can you store the file afterwards?

Is is possible that your first name or last name registered in OOo contains ','
or ';' character? You can find the information in
Tools/Options/OpenOffice.org/User Data tab-page.

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[framework-issues] [Issue 83352] General Input/Output error

2009-02-05 Thread mav
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from m...@openoffice.org Thu Feb  5 14:45:36 + 
2009 ---
Just to summarize the information from the direct discussion with aviret:

- the lock file looks ok
- ';' and ',' symbols are not used in the user name
- the machine name is the same as the one mentioned in the lock file
- the tmp directory is available and writable
- it is enough to close the document and reopen it to allow further saving
- the used version is OOO300_m14
- there was a similar problem in OOo2.x

Based on the facts above it looks like the problem is not the locking mechanics.
I see currently two possibilities:
1) The document stream is hold somewhere, that prevents its closing. The stream
is opened using system file locking, as result the file can not be overwritten.
The probability of it is quiet small, since there is no known scenario in
OOo3.0.1 where system file locking still would be used for documents.
2) One of the temporary files related to the storage is removed by the system,
as result the document is based on the storage that is not completely valid.
Thus the saving might fail. Herbert has already mentioned that such a temporary
directory cleaning mechanics is used on MacOSX, so it is a quite probable 
scenario.

In case it is the second case the following workaround should help. In
Tools/Options/OpenOffice.org/Paths tab-page please set Temporary files value
to any own previously created location. The office must be restarted after the
change.


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[framework-issues] [Issue 83352] General Input/Output error

2009-01-29 Thread cd
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352


User cd changed the following:

What|Old value |New value

  CC|'aviret,dkrogh,kpalagin'  |'aviret,cd,dkrogh,kpalagin
|  |,mav,mba'





--- Additional comments from c...@openoffice.org Thu Jan 29 08:31:36 + 
2009 ---
cd: Set framework team on CC.

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[framework-issues] [Issue 83352] General Input/Output error

2009-01-29 Thread sb
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352


User sb changed the following:

What|Old value |New value

  CC|'aviret,cd,dkrogh,kpalagin|'aviret,cd,dkrogh,kpalagin
|,mav,mba' |,mav,mba,sb'





--- Additional comments from s...@openoffice.org Thu Jan 29 08:59:56 + 
2009 ---
@aviret:  Are all the failing saves (the explicit ones via Save as as well as
the implicit autosave ones) in all the scenarios (Solaris, Mac) to a local disc,
or are all remote (via NFS?), or is it mixed?

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[framework-issues] [Issue 83352] General Input/Output error

2009-01-29 Thread aviret
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from avi...@openoffice.org Thu Jan 29 09:21:30 
+ 2009 ---
Yes, also the save as and the autosave (which generates an empty file: this 
allows me to evaluate that we 
have the problem more than 10 times a week for our 700 users).


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[framework-issues] [Issue 83352] General Input/Output error

2009-01-29 Thread aviret
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from avi...@openoffice.org Thu Jan 29 09:23:56 
+ 2009 ---
The problem appears on local disk (an example with my PowerBook or a iso file 
mounted by the Finder) or 
also on NFS on Solaris.

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[framework-issues] [Issue 83352] General Input/Output error

2009-01-29 Thread sb
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http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from s...@openoffice.org Thu Jan 29 12:59:52 + 
2009 ---
@aviret:  To recap, the problem does appear reproducibly (every time, or just
very often?) on your Mac, when all relevant files are on the local disc
filesystem, right?  What I do not understand about your video is the following:
 In the beginning, Timbreuse2.xls is already open in soffice and saving it as
Timbreuse2.ods fails.  Later (after Timbreuse2.xls got saved as Timbreuse3.xls
and Timbreuse2.xls is thus no longer open in soffice) Timbreuse2.xls is opened
again in soffice (via Finder), and now saving it as Timbreuse2.ods succeeds. 
(1) How was Timbreuse2.xls opened the first time in soffice (before the video
begins)?  (2) Is this part of the reproducible behavior, that the initially
opened Timbreuse2.xls does not allow to save as Timbreuse2.ods, while the later
re-opened one does?

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[framework-issues] [Issue 83352] General Input/Output error

2009-01-29 Thread aviret
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from avi...@openoffice.org Thu Jan 29 13:19:28 
+ 2009 ---
 To recap, the problem does appear reproducibly (every time, or just
very often?) on your Mac, 

Just very often, not reproductible. For instance, the file is never closed, so 
it may stay opened for days, 
saved every day, after a certain time, the problem is there. For our users, the 
problem could also 
appears after a small amount of operations within the file with soffice.

when all relevant files are on the local disc filesystem, right? 

Local file system, yes.

In the beginning, Timbreuse2.xls is already open in soffice and saving it as
Timbreuse2.ods fails.

In fact Timbreuse2.xls was first opened as Timbreuse2.ods, then the problem 
happens and I tried to 
save it with MS file format, so it becomes an xls file.

Later (after Timbreuse2.xls got saved as Timbreuse3.xls

Yes, it was to show that the save filter of MS are not impacted when the 
problem is there for the ODF 
export filters.

 and Timbreuse2.xls is thus no longer open in soffice) Timbreuse2.xls is opened
 again in soffice (via Finder), and now saving it as Timbreuse2.ods succeeds. 

Yes, the idea was to demonstrate that the file has no problem of saving to ODF 
when it's freshly 
reopened.

(1) How was Timbreuse2.xls opened the first time in soffice (before the video
begins)?  

It was opened as an ODF file (Timbreuse2.ods)

(2) Is this part of the reproducible behavior, that the initially
opened Timbreuse2.xls does not allow to save as Timbreuse2.ods, while the later
re-opened one does?

It's not reproducible, it just happens without any special steps or set of 
operations.
Timbreuse2.xls was in a state that you could not save it anymore with ODF, the 
only export filter which 
was working (or tested) was the MS export filter.
The standard export filter (which is also used by the autosave and gives an 
empty file) ODF is not 
working anymore.

Regards,
 Alain

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[framework-issues] [Issue 83352] General Input/Output error

2008-12-11 Thread aviret
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from [EMAIL PROTECTED] Thu Dec 11 12:25:29 + 
2008 ---
A new case has also been opened: 38224321

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[framework-issues] [Issue 83352] General Input/Output error

2008-12-09 Thread aviret
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from [EMAIL PROTECTED] Tue Dec  9 11:04:04 + 
2008 ---
It's not related to the original format. The problem appears sometimes with 
Calc or Writer document. 
Actually on the StarOffice on Solaris, it's a writer document (Open Document 
Format), and on the Mac 
OS X OpenOffice 3, it's a Calc document.

When I try to save the document using the MS file formats, the document could 
by saved, but then if I 
save it back to the Open Document Format, the error message is back and the 
document has an empty 
size.

On could also observe that the autosaver generates an empty file (that's how I 
could mesure that the 
problem concern more than one users (we have 700 users).

I will prepare a small video with jing project as it could be easier to 
understand what's happening.

Greetings,
 Alain

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[framework-issues] [Issue 83352] General Input/Output error

2008-12-09 Thread pohyg
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http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from [EMAIL PROTECTED] Tue Dec  9 10:38:05 + 
2008 ---
The step was basically open an ppt or xls in OOo2.3, save it to odp or ods and
it crashes.

It only happened to some file, I think it was file specific. I believed that
there could be some proprietary format in the ppt and xls file that could be the
cause the error.

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[framework-issues] [Issue 83352] General Input/Output error

2008-12-09 Thread aviret
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from [EMAIL PROTECTED] Tue Dec  9 10:00:18 + 
2008 ---
Hello,

Actually I have the problem on one StarOffice 8 Solaris and one OpenOffice 3.0 
on Mac OS X.

We could generate dtrace info about this point when saving the document, but 
which kind of trace could 
be usefull for the developpers ?

Greetings,
 Alain

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[framework-issues] [Issue 83352] General Input/Output error

2008-12-09 Thread aviret
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from [EMAIL PROTECTED] Tue Dec  9 15:48:47 + 
2008 ---
I have created a small video which may help you (I hope) to see what's 
happening, see:

http://www.screencast.com/users/alainviret/folders/StarOffice



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[framework-issues] [Issue 83352] General Input/Output error

2008-12-02 Thread aviret
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from [EMAIL PROTECTED] Tue Dec  2 10:33:36 + 
2008 ---
Hello,

I have also the same behavior with Solaris and Mac OS X. When I use the MS 
filters (save the doc in XLS, 
it works), but when I tried to save the same document in ODS again back, the 
same IO Error is back. It 
seems to be memory corruption in the OpenDocument generation which doesn't 
impact the MS export 
filters. I open a case by Sun (number 37848006, opened since the 10th May 2007).

As it's not easy to reproduce (quite impossible, there is not set of operation 
which leads to the 
problem), I have a document in my OpenOffice (OOO300m10 build:9362) running on 
my laptop. On 
Mac OS X, I could use dtrace to get infos for the developpers, if you have a 
script of what you need.

I hope we could find a solution about this issues, as we have 700 users, and 
this seems to happen 
about 10 times a week, so the impact is quite bad.

Greetings,
 Alain

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[framework-issues] [Issue 83352] General Input/Output error

2008-12-02 Thread aviret
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352


User aviret changed the following:

What|Old value |New value

  CC|'kpalagin'|'dkrogh,kpalagin'





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[framework-issues] [Issue 83352] General Input/Output error

2008-12-02 Thread aviret
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352


User aviret changed the following:

What|Old value |New value

  CC|'dkrogh,kpalagin' |'aviret,dkrogh,kpalagin'





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[framework-issues] [Issue 83352] General Input/Output error

2008-12-02 Thread aviret
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from [EMAIL PROTECTED] Tue Dec  2 19:40:11 + 
2008 ---
Created an attachment (id=58455)
Error message when saving document to Open Document format


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[framework-issues] [Issue 83352] General Input/Output error

2008-12-02 Thread aviret
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from [EMAIL PROTECTED] Tue Dec  2 19:47:49 + 
2008 ---
I must admit that the first error message is different as the second posted 
just yet, but the I/O Error 
described and the workaround using the save as MS format in the first comment 
of the poster of the issue 
is about the same problem I have.

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[framework-issues] [Issue 83352] General Input/Output error

2008-06-24 Thread tournour
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from [EMAIL PROTECTED] Tue Jun 24 12:22:02 + 
2008 ---
Created an attachment (id=54708)
Happens 2X everytime I open Oo.2.4.1.


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[framework-issues] [Issue 83352] General Input/Output error

2008-06-24 Thread tournour
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352





--- Additional comments from [EMAIL PROTECTED] Tue Jun 24 12:23:53 + 
2008 ---
I'm using Windows XP. The attached error comes up twice before program opens.

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[framework-issues] [Issue 83352] General Input/Output error

2008-01-17 Thread kpalagin
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352


User kpalagin changed the following:

What|Old value |New value

  CC|''|'kpalagin'





--- Additional comments from [EMAIL PROTECTED] Thu Jan 17 13:26:22 + 
2008 ---
pohyg,
please specify steps to reproduce the problem.

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[framework-issues] [Issue 83352] General Input/Output error

2007-11-05 Thread pohyg
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=83352
 Issue #|83352
 Summary|General Input/Output error
   Component|framework
 Version|OOo 2.3
Platform|PC
 URL|
  OS/Version|Windows XP
  Status|UNCONFIRMED
   Status whiteboard|
Keywords|
  Resolution|
  Issue type|DEFECT
Priority|P3
Subcomponent|ui
 Assigned to|tm
 Reported by|pohyg





--- Additional comments from [EMAIL PROTECTED] Tue Nov  6 05:09:29 + 
2007 ---
General Input/Output Error and General Error occured during saving file in odp 
and ods. 

Temporal solution was to save in in ppt and xls and then save it back to odp 
and ods format.

At the point of writing Calc and Impress was observed to have that property.

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