Re: OT: Excel

[Oscar Herrera]

**
Lars,     There is a function in excel (davarage) that will do what you want.  Below is a copy of the helptext from excel regarding daverage.        Good Luck     Oscar Herrera :    Syntax  DAVERAGE(database,field,criteria)  Database   is the range of cells that makes up the list or database. A database is a list of related data in which rows of related information are records, and columns of data are fields. The first row of the list contains labels for each column.  Field   indicates which column is used in the function. Enter the column label enclosed between double quotation marks, such
 as "Age" or "Yield," or a number (without quotation marks) that represents the position of the column within the list: 1 for the first column, 2 for the second column, and so on.  Criteria   is the range of cells that contains the conditions you specify. You can use any range for the criteria argument, as long as it includes at least one column label and at least one cell below the column label in which you specify a condition for the column[EMAIL PROTECTED] wrote:  But data from ars Is there a way, I know it is, to make a diagram based on the visible rows when autofilter has been selected for some columns.Now I have the formula Average(A2:A120), if I activate autofilter, maybe only 22 rows are returned, so I want average to be calculated only for those 22 rows.With my formula
 now the diagram is not changed as the intervall is the same, in what way do I have to change the formula to only use visible rows?I think someone has the answer.L ars PetterssonVattenfall Business Services Nordic ABAction Request System Engineer (Tabasco)S-461 88 TrollhättanSwedenPhone +46 520 888 35 Mobil +46 70 608 99 95e-mail: [EMAIL PROTECTED]___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org 
		Do you Yahoo!? Everyone is raving about the  all-new Yahoo! Mail.
__20060125___This posting was submitted with HTML in it___

Re: BMCWorld happenings

[Matt Reinfeldt]

**








Rick,

 

Has there been any mention of reviving
MasterARSuite?  Or, at the very least, trashing RDP and replacing it with
something that really works?  J  

 

Sorry to be biased, but I feel the RDP
replacing MasterARSuite was a bad ploy.  It just doesn’t compare.

 

Thanks!



Matt

 









From: Rick cook
[mailto:[EMAIL PROTECTED]] 
Sent: Thursday, August 31, 2006
11:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMCWorld happenings



 

Really not all that much.  They
seemed to be focusing on giving people (including themselves) more time to
assimilate, or be assimilated, into the ITSM 7 world.  So there will be
more tools for managing the business and better connectivity between the
applications, but they didn't even mention a version 8 today, or some code name
for it.

 

Not even a projected due date for a next versioncurious.

 

Rick

 







From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Gordon M. Frank
Sent: Thursday, August 31, 2006
6:04 PM
To: arslist@ARSLIST.ORG
Subject: BMCWorld happenings

** 

Hey all of you BMCWorld attendees!

 

Was anything new announced at the opening?

 

Web based Admin Tool maybe

 

Curious!

Gordon Frank

 

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__20060125___This posting was submitted with HTML
in it___ 






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__20060125___This posting was submitted with HTML in it___

Re: ARSLIST AWARDS

[Matt Reinfeldt]

Congratulations to all the winners!!!  A very deserving group!  :)

Matt R.

-Original Message-
From: Doug Blair [mailto:[EMAIL PROTECTED] 
Sent: Thursday, August 31, 2006 8:28 PM
To: arslist@ARSLIST.ORG
Subject: ARSLIST AWARDS

ALMOST LIVE,

>From the ARSLIST Awards Ceremony at BMC UserWorld, San Francisco,
California

There are too many inside jokes, singing, dancing, Twinkie-hurling people
here that it is impossible to convey the true essence of the camaraderie we
all feel. So far we have parodies of "Y-M-C-A" ("A-R-S-LIST") and "With A
Little Help From My Friends" (... From The List). I think that I really
shouldn't tell you more because that would spoil it. You'll just have to get
your boss to foot the bill next year!

AWARDS:

LONGEST THREAD: "What Bugs You About Remedy?" (84 posts)

WAKE UP AND SMELL THE COFFEE AWARD: (for posting address in clear text)
James Ward

BEST PRACTICES TO LIVE BY: "Never ascribe to malice that which can be
explained by incompetence" / Matt Black

WORST ANALYSIS OF WORLD CUP OUTCOME: Joe D'Sousa

BEST 3rd PARTY UTILITY (Freeware): ARInside by Stefan Nerlich

BEST 3rd PARTY PRODUCT: Aeroprise (3rd year in a row)

BMC SOFTWARE EMPLOYEE: BEYOND THE CALL OF DUTY: Lenny Warren

MOST VALUABLE POSTER (chosen from Rick Cook, Axton Grams and James
McKenzie): AXTON GRAMS

...who was duly contacted by Dan on cell phone immediately, with resounding
hoots, cheers and thunderous applause!

Congratulations, Axton, and all the other ARSLIST winners!

Doug


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Re: Problems deleting fields on a form - not deleted on the related view

[lars . j . pettersson]

Normally new arf/arv files should have been been created on the clients if any 
changes in the form definition has been done. Try to delete all arf/arf files 
in the HOME folder and log in to ars client again. Now should the new 
formdefinition be transfered to the client as new arf/arf files. 
Deleteoperation of a field in RA will delete it from all views, and I suppose 
the form has been opened on the clients again? Else they will of course still 
be visible. L ars

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Pilar Llorente Beltran
Sent: Friday, September 01, 2006 8:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Problems deleting fields on a form - not deleted on the
related view


Hello,

I have deleted the fields and saved the changes, but even though the fields 
have been removed from Remedy tables they are still on the views.
 
Un saludo.
 
Pilar.
 
(teléf : 91.151.38.06 / 636.488.354)


-Mensaje original-
De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] En 
nombre de Dwayne Martin
Enviado el: jueves 31 de agosto de 2006 19:02
Para: arslist@ARSLIST.ORG
Asunto: Re: Problems deleting fields on a form - not deleted on the related view


Hi Pilar,

What do you mean by "moved the fields from a form"?  Do you 
mean you deleted the fields, but they are still there?  If 
so maybe you didn't save the changes, so try again.

Dwayne Martin
James Madison University

 Original message 
>Date: Thu, 31 Aug 2006 15:59:31 +0200
>From: Pilar Llorente Beltran <[EMAIL PROTECTED]>
>Subject: Problems deleting fields on a form - not deleted 
on the related view  
>To: arslist@ARSLIST.ORG
>
>   **
>   Hello,
>
>   We are working with ARS 6.3 and Oracle 9i in a
>   HP-UNIX 11i server. Today we have moved 4 fields
>   from a form but they haven´t moved from the view so
>   we can't create them with the samed name/id. Any
>   ideas?.
>
>   Thanks in advance. Regards.
>
>   Pilar.
>
> 
>
>   Este mensaje es privado y CONFIDENCIAL y se dirige
>   exclusivamente a su destinatario. Si usted ha
>   recibido este mensaje por error, no debe revelar,
>   copiar, distribuir o usarlo en ningún sentido. Le
>   rogamos lo comunique al remitente y borre dicho
>   mensaje y cualquier documento adjunto que pudiera
>   contener. El correo electrónico via Internet no
>   permite asegurar la confidencialidad de los mensajes
>   que se transmiten ni su integridad o correcta
>   recepción. JAZZTEL no asume responsabilidad por
>   estas circunstancias. Si el destinatario de este
>   mensaje no consintiera la utilización del correo
>   electrónico via Internet y la grabación de los
>   mensajes, rogamos lo ponga en nuestro conocimiento
>   de forma inmediata.Cualquier opinión expresada en
>   este mensaje pertenece únicamente al autor
>   remitente, y no representa necesariamente la
>   opinión de JAZZTEL, a no ser que expresamente se
>   diga y el remitente esté autorizado para hacerlo.
>
>   *
>
>   This message is private and CONFIDENTIAL and it is
>   intended exclusively for its addressee. If you
>   receive this message in error, you should not
>   disclose, copy, distribute this e-mail or use it in
>   any other way. Please inform the sender and delete
>   the message and attachments from your
>   system.Internet e-mail neither guarantees the
>   confidentiality nor the integrity or proper receipt
>   of the messages sent. JAZZTEL does not assume any
>   liability for those circumstances. If the addressee
>   of this message does not consent to the use of
>   Internet e-mail and message recording, please notify
>   us immediately.Any views or opinions contained in
>   this message are solely those of the author, and do
>   not necessarily represent those of JAZZTEL, unless
>   otherwise specifically stated and the sender is
>   authorised to do so.
>
> 
>
>   __20060125___This posting was
>   submitted with HTML in it___

Dwayne Martin
Computing Support
James Madison University

___
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Re: Problems deleting fields on a form - not deleted on the related view

[Pilar Llorente Beltran]

Hello,

I have deleted the fields and saved the changes, but even though the fields 
have been removed from Remedy tables they are still on the views.
 
Un saludo.
 
Pilar.
 
(teléf : 91.151.38.06 / 636.488.354)


-Mensaje original-
De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] En 
nombre de Dwayne Martin
Enviado el: jueves 31 de agosto de 2006 19:02
Para: arslist@ARSLIST.ORG
Asunto: Re: Problems deleting fields on a form - not deleted on the related view


Hi Pilar,

What do you mean by "moved the fields from a form"?  Do you 
mean you deleted the fields, but they are still there?  If 
so maybe you didn't save the changes, so try again.

Dwayne Martin
James Madison University

 Original message 
>Date: Thu, 31 Aug 2006 15:59:31 +0200
>From: Pilar Llorente Beltran <[EMAIL PROTECTED]>
>Subject: Problems deleting fields on a form - not deleted 
on the related view  
>To: arslist@ARSLIST.ORG
>
>   **
>   Hello,
>
>   We are working with ARS 6.3 and Oracle 9i in a
>   HP-UNIX 11i server. Today we have moved 4 fields
>   from a form but they haven´t moved from the view so
>   we can't create them with the samed name/id. Any
>   ideas?.
>
>   Thanks in advance. Regards.
>
>   Pilar.
>
> 
>
>   Este mensaje es privado y CONFIDENCIAL y se dirige
>   exclusivamente a su destinatario. Si usted ha
>   recibido este mensaje por error, no debe revelar,
>   copiar, distribuir o usarlo en ningún sentido. Le
>   rogamos lo comunique al remitente y borre dicho
>   mensaje y cualquier documento adjunto que pudiera
>   contener. El correo electrónico via Internet no
>   permite asegurar la confidencialidad de los mensajes
>   que se transmiten ni su integridad o correcta
>   recepción. JAZZTEL no asume responsabilidad por
>   estas circunstancias. Si el destinatario de este
>   mensaje no consintiera la utilización del correo
>   electrónico via Internet y la grabación de los
>   mensajes, rogamos lo ponga en nuestro conocimiento
>   de forma inmediata.Cualquier opinión expresada en
>   este mensaje pertenece únicamente al autor
>   remitente, y no representa necesariamente la
>   opinión de JAZZTEL, a no ser que expresamente se
>   diga y el remitente esté autorizado para hacerlo.
>
>   *
>
>   This message is private and CONFIDENTIAL and it is
>   intended exclusively for its addressee. If you
>   receive this message in error, you should not
>   disclose, copy, distribute this e-mail or use it in
>   any other way. Please inform the sender and delete
>   the message and attachments from your
>   system.Internet e-mail neither guarantees the
>   confidentiality nor the integrity or proper receipt
>   of the messages sent. JAZZTEL does not assume any
>   liability for those circumstances. If the addressee
>   of this message does not consent to the use of
>   Internet e-mail and message recording, please notify
>   us immediately.Any views or opinions contained in
>   this message are solely those of the author, and do
>   not necessarily represent those of JAZZTEL, unless
>   otherwise specifically stated and the sender is
>   authorised to do so.
>
> 
>
>   __20060125___This posting was
>   submitted with HTML in it___

Dwayne Martin
Computing Support
James Madison University

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Re: BMCWorld happenings

[Jarl Grøneng]

Is'nt version 8 codenamed thor?

--
Jarl

On 9/1/06, Rick cook <[EMAIL PROTECTED]> wrote:

**
Really not all that much.  They seemed to be focusing on giving people
(including themselves) more time to assimilate, or be assimilated, into the
ITSM 7 world.  So there will be more tools for managing the business and
better connectivity between the applications, but they didn't even mention a
version 8 today, or some code name for it.

Not even a projected due date for a next versioncurious.

Rick

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gordon M. Frank
Sent: Thursday, August 31, 2006 6:04 PM
To: arslist@ARSLIST.ORG
Subject: BMCWorld happenings


**


Hey all of you BMCWorld attendees!



Was anything new announced at the opening?



Web based Admin Tool maybe



Curious!

Gordon Frank


--
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.1.405 / Virus Database: 268.11.7/434 - Release Date: 8/30/2006
__20060125___This posting was submitted
with HTML in it___
__20060125___This posting was submitted
with HTML in it___


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Re: ITSM 7 Implementation Workshop RSMG-ITIW-0700

[Jarl Grøneng]

Does not hope that, as I gonna attend this class in Stockholm end of september.

-
Jarl

On 8/31/06, Timothy Powell <[EMAIL PROTECTED]> wrote:

I heard a rumor that the class was pulled by BMC/Remedy Education due to
poor feedback from previous attendees. The rumor also has it that the class
is being re-worked and will be available again (newer, cleaner, brighter,
whiter) soon.

Tim Powell

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, August 31, 2006 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Implementation Workshop RSMG-ITIW-0700

I was dropped from this class, still unclear whether the class was cancelled
or if it was just me.

Axton Grams

On 8/31/06, Tony Worthington <[EMAIL PROTECTED]> wrote:
> **
> Has anyone who is not a BMC Partner sucessfully registered for this
> class (in the USA)?
>
> Our sales person swears that I am not able to register/attend this
> class, and instead must take ServiceDesk/Change/Asset administration
courses.
>
> Anyone?
>
> -tony
> --
> Tony Worthington
> [EMAIL PROTECTED]
> 262-703-6125
> __20060125___This posting was submitted with HTML
> in it___ [EMAIL PROTECTED]
> 262-703-6125
> __20060125___This posting was submitted with HTML
> in it___


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Re: Hellllloooooo!!!!

[Rick cook]

Title: RE: Heloo
**



Oh, the Blue Agave is to DIE for.  The chicken Mole 
was best Mexican meal I have ever had.  I'm not a Tequila drinker, but if 
you are, they have a multi-page book with all of them they serve, like a nice 
steakhouse would have a big wine list.
 
Great Thai place in Mountain View, too - can't remember the 
name, but it was on that new trendy street they have - Castro 
St.?
 
Rick


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford 
BingelSent: Thursday, August 31, 2006 9:30 PMTo: 
arslist@ARSLIST.ORGSubject: Re: 
Heloo
** 

Take it from a "local" just up the road in Walnut Creek . . . lots 
of places to see and plenty of things to do in Northern California.  Better 
still, spend a few more days and explore San Francisco, Monterey Bay, Napa 
Valley, Old Sacramento, Lake Tahoe, or Yosemite.
 
Looking for best picks in food?  You probably won't have much 
time to explore for breakfast or lunch, but there are several excellent 
choices for dinner.  For Mexican, I'd suggest the Blue Agave in downtown 
Pleasanton, or La Ultima in Danville (5 miles north).  Looking for 
a steak?  Try Cattleman's outside Livermore (5 miles east), 
or come to Walnut Creek (15 miles north) for Ruth's Chris or Vic 
Stewart's.  Too many excellent Chinese restaurants to name, but Uncle Yu's 
in San Ramon (5 miles north) and P. F. Chang's (Walnut Creek) stand out.  
BBQ fans, try Back 40 in Pleasant Hill (20 miles north), consistent winner of 
the national rib cook-off held each year in Reno.
 
Please feel free to drop me a line for additional ideas 
and information!
 
-- Bing
 

Bradford Bingel ("Bing")ITM3 
California
http://www.itm3.com/[EMAIL PROTECTED] 
(email)925-260-6394 (mobile)
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick 
cookSent: Thursday, August 31, 2006 3:47 PMTo: 
arslist@ARSLIST.ORGSubject: Re: 
Heloo
** 

Wow, there are so many.  I have honestly never had a 
bad meal in that town (as those who've seen me can attest).  There's a 
sandwich place right across the street from the training facility that sells a 
steak sandwich that is absolutely the best I've ever had.  All the places 
downtown are great.
 
Rick


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J 
C-E LCMC HQISEC/L3Sent: Thursday, August 31, 2006 3:21 
PMTo: arslist@ARSLIST.ORGSubject: Re: 
Heloo
** 

Rick:   And 
your favorite place is???   BTW, the RAC and RSP are deliberately hard to keep the number of people 
with them current and knowledgeable.   
James McKenzie   
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Rick cook Sent: Thursday, August 31, 2006 3:11 PM 
To: arslist@ARSLIST.ORG Subject: Re: 
Heloo 
** Audrey, if the RSP class is like the 
RAC class, you'll need to demonstrate the ability to gather requirements from a 
customer, write a requirements doc., develop a system from a set of 
requirements, and present it to the customer.  The application is 
significant, but isn't a rocket science type of thing.  There's also a 
written test.
And Pleasanton is a wonderful place to 
have a class.  If you go, you HAVE to go to the old downtown.  I just 
love it there.
Rick 
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
McKenzie, James J C-E LCMC HQISEC/L3
Sent: Thursday, August 31, 2006 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: 
Heloo 
** 
Audrey: 
You want Lenny as your instructor if he teaches the 
course.  I've heard that he is working on the other instructors trying to 
bring them up to and keeping them at his level.
James McKenzie   
-Original Message- From: Action 
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Audrey H Franklin Sent: Thursday, August 31, 2006 12:23 
PM To: arslist@ARSLIST.ORG Subject: Re: Heloo 
James, 
I am not familiar with Pleasanton, CA. All Remedy Classes I 
attended were in Columbia, MD. 
However, I plan to take the RSP class in October, and would like 
to know if you have any pointers on the best way to prepare? My role and 
responsibilities at work does not give me any opportunity to develop, so I 
installed Remedy at home and am trying to build applications.
All suggestions are welcome. 
Many Thanks, 
Audrey Franklin 
- Original Message - From: 
"McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]> Date: 
Thursday, August 31, 2006 3:08 pm Subject: Re: 
Heloo 
> Audrey: > > Pleasanton, CA BMC training center.  It is 'around the corner' 
> from the old > Remedy 
Training Center. > > James 
Mckenzie > > -Original 
Message- > From: Action Request System discussion 
list(ARSList) > [mailto:arslist@ARSLIST.ORG] On

Re: BMCWorld happenings

[Rick cook]

**



Really not all that much.  They seemed to be focusing 
on giving people (including themselves) more time to assimilate, or be 
assimilated, into the ITSM 7 world.  So there will be more tools for 
managing the business and better connectivity between the applications, but they 
didn't even mention a version 8 today, or some code name for 
it.
 
Not even a projected due date for a next 
versioncurious.
 
Rick


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gordon M. 
FrankSent: Thursday, August 31, 2006 6:04 PMTo: 
arslist@ARSLIST.ORGSubject: BMCWorld happenings
** 




Hey all of you BMCWorld 
attendees!
 
Was anything new 
announced at the opening?
 
Web based Admin Tool 
maybe
 
Curious!
Gordon 
Frank
--No virus found in this outgoing message.Checked by AVG 
Free Edition.Version: 7.1.405 / Virus Database: 268.11.7/434 - Release Date: 
8/30/2006__20060125___This posting was 
submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: Hellllloooooo!!!!

[Bradford Bingel]

Title: RE: Heloo
**



Take it from a "local" just up the road in Walnut Creek . . . lots 
of places to see and plenty of things to do in Northern California.  Better 
still, spend a few more days and explore San Francisco, Monterey Bay, Napa 
Valley, Old Sacramento, Lake Tahoe, or Yosemite.
 
Looking for best picks in food?  You probably won't have much 
time to explore for breakfast or lunch, but there are several excellent 
choices for dinner.  For Mexican, I'd suggest the Blue Agave in downtown 
Pleasanton, or La Ultima in Danville (5 miles north).  Looking for 
a steak?  Try Cattleman's outside Livermore (5 miles east), 
or come to Walnut Creek (15 miles north) for Ruth's Chris or Vic 
Stewart's.  Too many excellent Chinese restaurants to name, but Uncle Yu's 
in San Ramon (5 miles north) and P. F. Chang's (Walnut Creek) stand out.  
BBQ fans, try Back 40 in Pleasant Hill (20 miles north), consistent winner of 
the national rib cook-off held each year in Reno.
 
Please feel free to drop me a line for additional ideas 
and information!
 
-- Bing
 

Bradford Bingel ("Bing")ITM3 
California
http://www.itm3.com/[EMAIL PROTECTED] 
(email)925-260-6394 (mobile)
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick 
cookSent: Thursday, August 31, 2006 3:47 PMTo: 
arslist@ARSLIST.ORGSubject: Re: 
Heloo
** 

Wow, there are so many.  I have honestly never had a 
bad meal in that town (as those who've seen me can attest).  There's a 
sandwich place right across the street from the training facility that sells a 
steak sandwich that is absolutely the best I've ever had.  All the places 
downtown are great.
 
Rick


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J 
C-E LCMC HQISEC/L3Sent: Thursday, August 31, 2006 3:21 
PMTo: arslist@ARSLIST.ORGSubject: Re: 
Heloo
** 

Rick:   And 
your favorite place is???   BTW, the RAC and RSP are deliberately hard to keep the number of people 
with them current and knowledgeable.   
James McKenzie   
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Rick cook Sent: Thursday, August 31, 2006 3:11 PM 
To: arslist@ARSLIST.ORG Subject: Re: 
Heloo 
** Audrey, if the RSP class is like the 
RAC class, you'll need to demonstrate the ability to gather requirements from a 
customer, write a requirements doc., develop a system from a set of 
requirements, and present it to the customer.  The application is 
significant, but isn't a rocket science type of thing.  There's also a 
written test.
And Pleasanton is a wonderful place to 
have a class.  If you go, you HAVE to go to the old downtown.  I just 
love it there.
Rick 
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
McKenzie, James J C-E LCMC HQISEC/L3
Sent: Thursday, August 31, 2006 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: 
Heloo 
** 
Audrey: 
You want Lenny as your instructor if he teaches the 
course.  I've heard that he is working on the other instructors trying to 
bring them up to and keeping them at his level.
James McKenzie   
-Original Message- From: Action 
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Audrey H Franklin Sent: Thursday, August 31, 2006 12:23 
PM To: arslist@ARSLIST.ORG Subject: Re: Heloo 
James, 
I am not familiar with Pleasanton, CA. All Remedy Classes I 
attended were in Columbia, MD. 
However, I plan to take the RSP class in October, and would like 
to know if you have any pointers on the best way to prepare? My role and 
responsibilities at work does not give me any opportunity to develop, so I 
installed Remedy at home and am trying to build applications.
All suggestions are welcome. 
Many Thanks, 
Audrey Franklin 
- Original Message - From: 
"McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]> Date: 
Thursday, August 31, 2006 3:08 pm Subject: Re: 
Heloo 
> Audrey: > > Pleasanton, CA BMC training center.  It is 'around the corner' 
> from the old > Remedy 
Training Center. > > James 
Mckenzie > > -Original 
Message- > From: Action Request System discussion 
list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H 
Franklin > Sent: Thursday, August 31, 2006 12:01 PM 
> To: arslist@ARSLIST.ORG > Subject: Re: Heloo > 
> James, > 
> Where was this class held? > > Audrey > 
> - Original Message - > From: "McKenzie, James J C-E LCMC HQISEC/L3" > <[EMAIL PROTECTED]> > 
Date: Thursday, August 31, 2006 2:54 pm > Subject: 
Re: Heloo > > 
> Audrey: > > > > 
Yes there was the normal $500/day school charge.  However, we 
> got to > > do 
something special each day for lunch.  The first day was a > get > > together with 
Engineering.  The second was a session 

ARSLIST AWARDS

[Doug Blair]

ALMOST LIVE,

>From the ARSLIST Awards Ceremony at BMC UserWorld, San Francisco,
California

There are too many inside jokes, singing, dancing, Twinkie-hurling people
here that it is impossible to convey the true essence of the camaraderie we
all feel. So far we have parodies of "Y-M-C-A" ("A-R-S-LIST") and "With A
Little Help From My Friends" (... From The List). I think that I really
shouldn't tell you more because that would spoil it. You'll just have to get
your boss to foot the bill next year!

AWARDS:

LONGEST THREAD: "What Bugs You About Remedy?" (84 posts)

WAKE UP AND SMELL THE COFFEE AWARD: (for posting address in clear text)
James Ward

BEST PRACTICES TO LIVE BY: "Never ascribe to malice that which can be
explained by incompetence" / Matt Black

WORST ANALYSIS OF WORLD CUP OUTCOME: Joe D'Sousa

BEST 3rd PARTY UTILITY (Freeware): ARInside by Stefan Nerlich

BEST 3rd PARTY PRODUCT: Aeroprise (3rd year in a row)

BMC SOFTWARE EMPLOYEE: BEYOND THE CALL OF DUTY: Lenny Warren

MOST VALUABLE POSTER (chosen from Rick Cook, Axton Grams and James
McKenzie): AXTON GRAMS

...who was duly contacted by Dan on cell phone immediately, with resounding
hoots, cheers and thunderous applause!

Congratulations, Axton, and all the other ARSLIST winners!

Doug

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RESOLVED: Administrator Tool Not Showing Details

[T. Dee]

Dan you are brilliant!  My "Max Entries Returned by GetList" was set to 
1000.  I set it to "0" and now my Filters are showing.  I have 1,664 Filters.

I can't believe this shows my Filters from showing "details".

I posed this question to Remedy, but they didn't have an answer.

THANK YOU VERY MUCH DAN!



Dan Hardy <[EMAIL PROTECTED]> said:

> I think this is one of everyone's favorite "as designed"
> features...filters are retrieved using a different call than active
> links (ARGetListSQL vs ARGetMultipleActiveLinks, I believe).  One is
> subject to the "maximum get list" limitation on the server, and the
> other is not.  If you have too many filters...you hit the limit.  I've
> seen that one pop up here surprisingly frequently - I could still be
> wrong though.
> 
> How many filters are there on each server, and what is the maximum
> number of entries to return from a "get list" call in your server
> settings?
> 
> Dan
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
> Sent: Thursday, August 31, 2006 5:16 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Question: Administrator Tool Not Showing Details
> 
> Yes, I turned it off, then back on - still nothing.
> 
> The odd thing is all the column titles for the detail view show, but no
> details on Filters.  Active links, menus, forms, etc. all show fine -
> just
> Filters.
> 
> Ty
>  
> 
> 
_
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> 



-- 

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BMCWorld happenings

[Gordon M. Frank]

**








Hey all of you BMCWorld attendees!

 

Was anything new announced at the opening?

 

Web based Admin Tool maybe

 

Curious!

Gordon Frank








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__20060125___This posting was submitted with HTML in it___

Re: Question: Administrator Tool Not Showing Details

[Dan Hardy]

I think this is one of everyone's favorite "as designed"
features...filters are retrieved using a different call than active
links (ARGetListSQL vs ARGetMultipleActiveLinks, I believe).  One is
subject to the "maximum get list" limitation on the server, and the
other is not.  If you have too many filters...you hit the limit.  I've
seen that one pop up here surprisingly frequently - I could still be
wrong though.

How many filters are there on each server, and what is the maximum
number of entries to return from a "get list" call in your server
settings?

Dan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Thursday, August 31, 2006 5:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Administrator Tool Not Showing Details

Yes, I turned it off, then back on - still nothing.

The odd thing is all the column titles for the detail view show, but no
details on Filters.  Active links, menus, forms, etc. all show fine -
just
Filters.

Ty
 

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Re: ITSM 7 SRM Error

[Orndorff, Greg]

Title: RE: ITSM 7 SRM Error
**



This is on separate machines (now 3).  

 
I did just receive a response from BMC and will talk with 
them tomorrow morning - hopefully they know what the problem 
is.
 
I did not power down between uninstall and reinstall.  
If speaking with BMC doesn't help I will try that.  
Thanks,
 
Greg 
Orndorff



From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J 
C-E LCMC HQISEC/L3Sent: Thursday, August 31, 2006 3:44 
PMTo: arslist@ARSLIST.ORGSubject: Re: ITSM 7 SRM 
Error
** 

Greg:   Is 
this on one particular machine?  If so, you may need to do some work, but I 
would start with uninstalling, powering down the machine (not just restarting) 
and then power it back up and install again.  Sometimes systems get really 
confused if you don't restart between an uninstall and an install.
 James McKenzie   
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Orndorff, Greg Sent: Thursday, August 31, 2006 3:30 
PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 SRM Error 
** Joe and Lars - Thanks for 
responding.  I'm the user and have 'God' permissions.  This 
application is out of the box with all the forms and workflow already created by 
BMC.  We have not changed anything; we're just using/testing the 
application.  I should have stated that my question is directed to just 
those who have installed ITSM 7.0, i.e. the non-Developers.  I'm not real 
hopeful as it doesn't appear that a lot of people have ITSM 7.0 
installed.
 - Greg 
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Joe DeSouza Sent: Wednesday, August 30, 2006 5:45 
PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 SRM Error 
** Are you doing a Push Fields operation 
on submit either using a filter or an Active Link to another form that does not 
allow those users to write to the fields that your system is complaining about? 
Check the permissions of those users on that form...
 Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. 
- Original Message  From: Greg 
Orndorff <[EMAIL PROTECTED]> To: 
arslist@ARSLIST.ORG Sent: Wednesday, August 30, 2006 
8:30:46 PM Subject: ITSM 7 SRM Error 
When submitting an Incident, I and another user get the 
following message: "ARERR [326] Required field cannot be 
reset to a NULL value: SRM: RequestInterface_Create 
(100337) 
ARERR [326] Required field cannot be reset to a NULL value: SRM: 
RequestInterface_Create: Login ID" 
It prevents us from submitting the ticket.  All other users 
are fine.  At one point, I was able to submit 
Incidents.  I've tried completely uninstalling and 
reinstalling to no avail.  When we log in on other machines though, it works fine.  I've logged a ticket with BMC and 
sent the filter log to them but haven't heard anything 
back.  We're using Windows XP.  Has anyone 
else experienced this error? 
Thanks, Greg Orndorff Pegasus Solutions 
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Re: Question: Administrator Tool Not Showing Details

[Tyrone Dee]

Yes, I turned it off, then back on - still nothing.

The odd thing is all the column titles for the detail view show, but no
details on Filters.  Active links, menus, forms, etc. all show fine - just
Filters.

Ty
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
Sent: Thursday, August 31, 2006 8:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Administrator Tool Not Showing Details

I assume you tried to change the view by checking the menu item marked
"Details"?

Rick 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, August 31, 2006 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Question: Administrator Tool Not Showing Details

I am running ARS 6.00.01 Patch 1394.  I login to 3 servers (production,
development and sandbox).  I have "details" turned on.  When I click on
Filters I see all the details in production and sandbox, but in development
only the names shows up (no other details).  I have rebooted the server, but
this changes nothing.  This only happened today - prior to this all the
details have always shown up.

The admin tool is 6.00.01.

This is very odd - any suggestions?

THANKS 


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Re: Hellllloooooo!!!!

[Rick cook]

The good news for those of us here is that this RUG seems more like RUGs of
old - very techie (evening with engineering didn't break up till about
midnight, and was very busy until then), they aren't beating us over the
head with CMDB, etc.  My only complaint is that the vendor showcase was only
open 1.5 hrs yesterday, 1.5 hrs today, and that's it!

Weather here is perfect, too.  Just got back from walking to North Beach.

Rick 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger
Sent: Thursday, August 31, 2006 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo

I too am at work.  I wish I was in San Fran.  Not only for BUM/RUG/TUG/BURN
(whatever they are calling it, but it is one of my favorite cities.  I too
hope that the presentations are shared with us poor saps that can't attend..

Roger


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Re: Question: Administrator Tool Not Showing Details

[Rick cook]

I assume you tried to change the view by checking the menu item marked
"Details"?

Rick 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, August 31, 2006 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Question: Administrator Tool Not Showing Details

I am running ARS 6.00.01 Patch 1394.  I login to 3 servers (production,
development and sandbox).  I have "details" turned on.  When I click on
Filters I see all the details in production and sandbox, but in development
only the names shows up (no other details).  I have rebooted the server, but
this changes nothing.  This only happened today - prior to this all the
details have always shown up.

The admin tool is 6.00.01.

This is very odd - any suggestions?

THANKS 


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Question: Administrator Tool Not Showing Details

[T. Dee]

I am running ARS 6.00.01 Patch 1394.  I login to 3 servers (production, 
development and sandbox).  I have "details" turned on.  When I click on 
Filters I see all the details in production and sandbox, but in development 
only the names shows up (no other details).  I have rebooted the server, but 
this changes nothing.  This only happened today - prior to this all the 
details have always shown up.

The admin tool is 6.00.01.

This is very odd - any suggestions?

THANKS 

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Re: Hellllloooooo!!!!

[Audrey H Franklin]

Rick,

I have gathered and written requirements before, and I am familiar 
with the application development life-cycle. 

I need to enhance my workflow skills through practice, practice, 
practice, and I am doing that every evening, and on weekends.

Many thanks for your prep info.

Audrey
 
- Original Message -
From: Rick cook <[EMAIL PROTECTED]>
Date: Thursday, August 31, 2006 6:11 pm
Subject: Re: Heloo

> Audrey, if the RSP class is like the RAC class, you'll need to 
> demonstratethe ability to gather requirements from a customer, 
> write a requirements
> doc., develop a system from a set of requirements, and present it 
> to the
> customer.  The application is significant, but isn't a rocket 
> science type
> of thing.  There's also a written test.
> 
> And Pleasanton is a wonderful place to have a class.  If you go, 
> you HAVE to
> go to the old downtown.  I just love it there.
> 
> Rick
> 
>  _  
> 
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
> HQISEC/L3
> Sent: Thursday, August 31, 2006 2:52 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> 
> ** 
> 
> Audrey: 
> 
> You want Lenny as your instructor if he teaches the course.  I've 
> heard that
> he is working on the other instructors trying to bring them up to and
> keeping them at his level.
> 
> James McKenzie 
>  
> 
> -Original Message- 
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin 
> Sent: Thursday, August 31, 2006 12:23 PM 
> To: arslist@ARSLIST.ORG 
> Subject: Re: Heloo 
> 
> James, 
> 
> I am not familiar with Pleasanton, CA. All Remedy Classes I 
> attended were in
> Columbia, MD. 
> 
> However, I plan to take the RSP class in October, and would like 
> to know if
> you have any pointers on the best way to prepare? My role and
> responsibilities at work does not give me any opportunity to 
> develop, so I
> installed Remedy at home and am trying to build applications.
> 
> All suggestions are welcome. 
> 
> Many Thanks, 
> 
> Audrey Franklin 
> 
> - Original Message - 
> From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> <[EMAIL PROTECTED]> 
> Date: Thursday, August 31, 2006 3:08 pm 
> Subject: Re: Heloo 
> 
> > Audrey: 
> > 
> > Pleasanton, CA BMC training center.  It is 'around the corner' 
> > from the old 
> > Remedy Training Center. 
> > 
> > James Mckenzie 
> > 
> > -Original Message- 
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin 
> > Sent: Thursday, August 31, 2006 12:01 PM 
> > To: arslist@ARSLIST.ORG 
> > Subject: Re: Heloo 
> > 
> > James, 
> > 
> > Where was this class held? 
> > 
> > Audrey 
> > 
> > - Original Message - 
> > From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> > <[EMAIL PROTECTED]> 
> > Date: Thursday, August 31, 2006 2:54 pm 
> > Subject: Re: Heloo 
> > 
> > > Audrey: 
> > > 
> > > Yes there was the normal $500/day school charge.  However, we 
> > got to 
> > > do something special each day for lunch.  The first day was a 
> > get 
> > > together with Engineering.  The second was a session with 
> DOUG!  
> > The 
> > > third was a 
> > get 
> > > together with employees of BMC.  It was definitely worth the 
> > monies as 
> > > we got to ask questions and work with the fine folks at BMC.  
> I 
> > walked 
> > > away with a good deal of knowledge and a lot of walking (I 
> > stayed at 
> > > the Larkspur and got to eat In-n-Out!) 
> > > 
> > > James McKenzie 
> > > 
> > > 
> > > -Original Message- 
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin 
> > > Sent: Thursday, August 31, 2006 11:51 AM 
> > > To: arslist@ARSLIST.ORG 
> > > Subject: Re: Heloo 
> > > 
> > > James, 
> > > 
> > > Thanks, is there a charge/fee for this boot camp? 
> > > 
> > > Audrey 
> > > 
> > > 
> > > - Original Message - 
> > > From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> > > <[EMAIL PROTECTED]> 
> > > Date: Thursday, August 31, 2006 2:41 pm 
> > > Subject: Re: Heloo 
> > > 
> > > > Audrey: 
> > > > 
> > > > None of the non-attendees had access.  I think that BMC 
> wanted 
> > > to hold 
> > > > a series of Boot Camps where the presentations would be run 
> again. 
> > > > Unfortunately, this did not happen. 
> > > > I attended the Boot Camp at P'town in December of 2004.  It 
> was 
> > > very 
> > > > informative and I would like to see this offered again for 
> those 
> > > of us 
> > > > who cannot attend BUW for one reason or another. 
> > > > 
> > > > James McKenzie 
> > > > 
> > > > 
> > > > -Original Message- 
> > > > From: Action Request System discussion list(ARSList) 
> > > > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin 
> > > > Sent: Thursday, August 31, 2

Re: Hellllloooooo!!!!

[Axton Grams]

Lenny is definitely the most knowledgeable/active instructor available.
 I was impressed by his level of knowledge.

Axton Grams

Audrey H Franklin wrote:
> James,
> 
> That's a great suggestion, I will find out who is teaching the class 
> in Naperville, Illinois in October.
> 
> Audrey
> 
> - Original Message -
> From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> <[EMAIL PROTECTED]>
> Date: Thursday, August 31, 2006 5:52 pm
> Subject: Re: Heloo
> 
>> Audrey:
>>
>> You want Lenny as your instructor if he teaches the course.  I've 
>> heard that
>> he is working on the other instructors trying to bring them up to and
>> keeping them at his level.
>>
>> James McKenzie
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
>> Sent: Thursday, August 31, 2006 12:23 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Heloo
>>
>> James,
>>
>> I am not familiar with Pleasanton, CA. All Remedy Classes I 
>> attended were in
>> Columbia, MD.
>>
>> However, I plan to take the RSP class in October, and would like 
>> to know if
>> you have any pointers on the best way to prepare? My role and
>> responsibilities at work does not give me any opportunity to 
>> develop, so I
>> installed Remedy at home and am trying to build applications.
>>
>> All suggestions are welcome.
>>
>> Many Thanks,
>>
>> Audrey Franklin
>>
>> - Original Message -
>> From: "McKenzie, James J C-E LCMC HQISEC/L3" 
>> <[EMAIL PROTECTED]>
>> Date: Thursday, August 31, 2006 3:08 pm
>> Subject: Re: Heloo
>>
>>> Audrey:
>>>
>>> Pleasanton, CA BMC training center.  It is 'around the corner' 
>>> from the old
>>> Remedy Training Center. 
>>>
>>> James Mckenzie
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList) 
>>> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
>>> Sent: Thursday, August 31, 2006 12:01 PM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: Heloo
>>>
>>> James,
>>>
>>> Where was this class held?
>>>
>>> Audrey
>>>
>>> - Original Message -
>>> From: "McKenzie, James J C-E LCMC HQISEC/L3" 
>>> <[EMAIL PROTECTED]>
>>> Date: Thursday, August 31, 2006 2:54 pm
>>> Subject: Re: Heloo
>>>
 Audrey:

 Yes there was the normal $500/day school charge.  However, we
>>> got to
 do something special each day for lunch.  The first day was a
>>> get
 together with Engineering.  The second was a session with 
>> DOUG!  
>>> The
 third was a
>>> get
 together with employees of BMC.  It was definitely worth the
>>> monies as
 we got to ask questions and work with the fine folks at BMC.  I
>>> walked
 away with a good deal of knowledge and a lot of walking (I
>>> stayed at
 the Larkspur and got to eat In-n-Out!)

 James McKenzie


 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
 Sent: Thursday, August 31, 2006 11:51 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Heloo

 James,

 Thanks, is there a charge/fee for this boot camp?

 Audrey


 - Original Message -
 From: "McKenzie, James J C-E LCMC HQISEC/L3" 
 <[EMAIL PROTECTED]>
 Date: Thursday, August 31, 2006 2:41 pm
 Subject: Re: Heloo

> Audrey:
>
> None of the non-attendees had access.  I think that BMC wanted
 to hold
> a series of Boot Camps where the presentations would be run
>> again.
> Unfortunately, this did not happen.
> I attended the Boot Camp at P'town in December of 2004.  It was
 very
> informative and I would like to see this offered again for 
> those
 of us
> who cannot attend BUW for one reason or another.
>
> James McKenzie
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006 11:25 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
>
> I am in the office as well. Been working with Remedy for 4
 years,
> attendedone RUG, which was wonderful.
>
> Hoping that the presentations are made available to those who
 could
> not attend. Last year, I did not have access to a single
 presentation.>
> Audrey Franklin
>
> - Original Message -
> From: "Pickering, Christopher" 
> <[EMAIL PROTECTED]>
> Date: Thursday, August 31, 2006 2:11 pm
> Subject: Re: Heloo
>
>> Not by a long shot.
>>
>> Chris Pickering
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) 
>> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
>> Sent: Thursday, August 31, 2006 2:08 PM
>> To: arslist@

Re: Hellllloooooo!!!!

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Heloo
**





Rick:
 
You know if Dan were here, we'd both get our hands smacked
 
However, I will state that the Steak Sandwich place is 'da bomb'.  Served up nice and HOT!  I burnt my mouth there and I don't think it has ever forgotten.

 
Now, all training is done in the building across the street from the back of the Sierra Suites and it is about a block walk to the steak shop:-(

BTW, I liked the old Remedy training center better than the BMC one.
 
James McKenzie
 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick cook
Sent: Thursday, August 31, 2006 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo



** 
Wow, there are so many.  I have honestly never had a bad meal in that town (as those who've seen me can attest).  There's a sandwich place right across the street from the training facility that sells a steak sandwich that is absolutely the best I've ever had.  All the places downtown are great.

 
Rick





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Thursday, August 31, 2006 3:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo



** 


Rick: 
  
And your favorite place is??? 
  
BTW, the RAC and RSP are deliberately hard to keep the number of people with them current and knowledgeable. 
  
James McKenzie 
  


 


From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick cook 
Sent: Thursday, August 31, 2006 3:11 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: Heloo 



** 
Audrey, if the RSP class is like the RAC class, you'll need to demonstrate the ability to gather requirements from a customer, write a requirements doc., develop a system from a set of requirements, and present it to the customer.  The application is significant, but isn't a rocket science type of thing.  There's also a written test.


And Pleasanton is a wonderful place to have a class.  If you go, you HAVE to go to the old downtown.  I just love it there.


Rick 


 


From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Thursday, August 31, 2006 2:52 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: Heloo 



** 


Audrey: 


You want Lenny as your instructor if he teaches the course.  I've heard that he is working on the other instructors trying to bring them up to and keeping them at his level.

James McKenzie 
  


-Original Message- 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin 
Sent: Thursday, August 31, 2006 12:23 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: Heloo 


James, 


I am not familiar with Pleasanton, CA. All Remedy Classes I attended were in Columbia, MD. 


However, I plan to take the RSP class in October, and would like to know if you have any pointers on the best way to prepare? My role and responsibilities at work does not give me any opportunity to develop, so I installed Remedy at home and am trying to build applications.

All suggestions are welcome. 


Many Thanks, 


Audrey Franklin 


- Original Message - 
From: "McKenzie, James J C-E LCMC HQISEC/L3" 
<[EMAIL PROTECTED]> 
Date: Thursday, August 31, 2006 3:08 pm 
Subject: Re: Heloo 


> Audrey: 
> 
> Pleasanton, CA BMC training center.  It is 'around the corner' 
> from the old 
> Remedy Training Center. 
> 
> James Mckenzie 
> 
> -Original Message- 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin 
> Sent: Thursday, August 31, 2006 12:01 PM 
> To: arslist@ARSLIST.ORG 
> Subject: Re: Heloo 
> 
> James, 
> 
> Where was this class held? 
> 
> Audrey 
> 
> - Original Message - 
> From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> <[EMAIL PROTECTED]> 
> Date: Thursday, August 31, 2006 2:54 pm 
> Subject: Re: Heloo 
> 
> > Audrey: 
> > 
> > Yes there was the normal $500/day school charge.  However, we 
> got to 
> > do something special each day for lunch.  The first day was a 
> get 
> > together with Engineering.  The second was a session with DOUG!  
> The 
> > third was a 
> get 
> > together with employees of BMC.  It was definitely worth the 
> monies as 
> > we got to ask questions and work with the fine folks at BMC.  I 
> walked 
> > away with a good deal of knowledge and a lot of walking (I 
> stayed at 
> > the Larkspur and got to eat In-n-Out!) 
> > 
> > James McKenzie 
> > 
> > 
> > -Original Message- 
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin 
> > Sent: Thursday, August 31, 2006 11:51 

Re: Hellllloooooo!!!!

[Audrey H Franklin]

James,

That's a great suggestion, I will find out who is teaching the class 
in Naperville, Illinois in October.

Audrey

- Original Message -
From: "McKenzie, James J C-E LCMC HQISEC/L3" 
<[EMAIL PROTECTED]>
Date: Thursday, August 31, 2006 5:52 pm
Subject: Re: Heloo

> Audrey:
> 
> You want Lenny as your instructor if he teaches the course.  I've 
> heard that
> he is working on the other instructors trying to bring them up to and
> keeping them at his level.
> 
> James McKenzie
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006 12:23 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> James,
> 
> I am not familiar with Pleasanton, CA. All Remedy Classes I 
> attended were in
> Columbia, MD.
> 
> However, I plan to take the RSP class in October, and would like 
> to know if
> you have any pointers on the best way to prepare? My role and
> responsibilities at work does not give me any opportunity to 
> develop, so I
> installed Remedy at home and am trying to build applications.
> 
> All suggestions are welcome.
> 
> Many Thanks,
> 
> Audrey Franklin
> 
> - Original Message -
> From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> <[EMAIL PROTECTED]>
> Date: Thursday, August 31, 2006 3:08 pm
> Subject: Re: Heloo
> 
> > Audrey:
> > 
> > Pleasanton, CA BMC training center.  It is 'around the corner' 
> > from the old
> > Remedy Training Center. 
> > 
> > James Mckenzie
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> > Sent: Thursday, August 31, 2006 12:01 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> > 
> > James,
> > 
> > Where was this class held?
> > 
> > Audrey
> > 
> > - Original Message -
> > From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> > <[EMAIL PROTECTED]>
> > Date: Thursday, August 31, 2006 2:54 pm
> > Subject: Re: Heloo
> > 
> > > Audrey:
> > > 
> > > Yes there was the normal $500/day school charge.  However, we
> > got to
> > > do something special each day for lunch.  The first day was a
> > get
> > > together with Engineering.  The second was a session with 
> DOUG!  
> > The
> > > third was a
> > get
> > > together with employees of BMC.  It was definitely worth the
> > monies as
> > > we got to ask questions and work with the fine folks at BMC.  I
> > walked
> > > away with a good deal of knowledge and a lot of walking (I
> > stayed at
> > > the Larkspur and got to eat In-n-Out!)
> > > 
> > > James McKenzie
> > > 
> > > 
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> > > Sent: Thursday, August 31, 2006 11:51 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > > 
> > > James,
> > > 
> > > Thanks, is there a charge/fee for this boot camp?
> > > 
> > > Audrey
> > > 
> > > 
> > > - Original Message -
> > > From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> > > <[EMAIL PROTECTED]>
> > > Date: Thursday, August 31, 2006 2:41 pm
> > > Subject: Re: Heloo
> > > 
> > > > Audrey:
> > > > 
> > > > None of the non-attendees had access.  I think that BMC wanted
> > > to hold
> > > > a series of Boot Camps where the presentations would be run
> again.
> > > > Unfortunately, this did not happen.
> > > > I attended the Boot Camp at P'town in December of 2004.  It was
> > > very
> > > > informative and I would like to see this offered again for 
those
> > > of us
> > > > who cannot attend BUW for one reason or another.
> > > > 
> > > > James McKenzie
> > > > 
> > > > 
> > > > -Original Message-
> > > > From: Action Request System discussion list(ARSList) 
> > > > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> > > > Sent: Thursday, August 31, 2006 11:25 AM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Heloo
> > > > 
> > > > I am in the office as well. Been working with Remedy for 4
> > > years,
> > > > attendedone RUG, which was wonderful.
> > > > 
> > > > Hoping that the presentations are made available to those who
> > > could
> > > > not attend. Last year, I did not have access to a single
> > > presentation.>
> > > > Audrey Franklin
> > > > 
> > > > - Original Message -
> > > > From: "Pickering, Christopher" 
> > > > <[EMAIL PROTECTED]>
> > > > Date: Thursday, August 31, 2006 2:11 pm
> > > > Subject: Re: Heloo
> > > > 
> > > > > Not by a long shot.
> > > > > 
> > > > > Chris Pickering
> > > > > 
> > > > > -Original Message-
> > > > > From: Action Request System discussion list(ARSList) 
> > > > > [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> > > > > Sent: Thursday, August 31, 2006 2:08 PM
> > > > > To: arslist@ARSLIST.ORG
> > > > > Subject: Re: Heloo
> >

Re: Hellllloooooo!!!!

[Roger]

I too am at work.  I wish I was in San Fran.  Not only for
BUM/RUG/TUG/BURN (whatever they are calling it, but it is one of my
favorite cities.  I too hope that the presentations are shared with us
poor saps that can't attend..

Roger

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Re: Hellllloooooo!!!!

[Rick cook]

Title: RE: Heloo
**



Wow, there are so many.  I have honestly never had a 
bad meal in that town (as those who've seen me can attest).  There's a 
sandwich place right across the street from the training facility that sells a 
steak sandwich that is absolutely the best I've ever had.  All the places 
downtown are great.
 
Rick


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J 
C-E LCMC HQISEC/L3Sent: Thursday, August 31, 2006 3:21 
PMTo: arslist@ARSLIST.ORGSubject: Re: 
Heloo
** 

Rick:   And 
your favorite place is???   BTW, the RAC and RSP are deliberately hard to keep the number of people 
with them current and knowledgeable.   
James McKenzie   
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Rick cook Sent: Thursday, August 31, 2006 3:11 PM 
To: arslist@ARSLIST.ORG Subject: Re: 
Heloo 
** Audrey, if the RSP class is like the 
RAC class, you'll need to demonstrate the ability to gather requirements from a 
customer, write a requirements doc., develop a system from a set of 
requirements, and present it to the customer.  The application is 
significant, but isn't a rocket science type of thing.  There's also a 
written test.
 And Pleasanton is a wonderful place to 
have a class.  If you go, you HAVE to go to the old downtown.  I just 
love it there.
 Rick 
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
McKenzie, James J C-E LCMC HQISEC/L3
Sent: Thursday, August 31, 2006 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: 
Heloo 
** 
Audrey: 
You want Lenny as your instructor if he teaches the 
course.  I've heard that he is working on the other instructors trying to 
bring them up to and keeping them at his level.
James McKenzie   
-Original Message- From: Action 
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Audrey H Franklin Sent: Thursday, August 31, 2006 12:23 
PM To: arslist@ARSLIST.ORG Subject: Re: Heloo 
James, 
I am not familiar with Pleasanton, CA. All Remedy Classes I 
attended were in Columbia, MD. 
However, I plan to take the RSP class in October, and would like 
to know if you have any pointers on the best way to prepare? My role and 
responsibilities at work does not give me any opportunity to develop, so I 
installed Remedy at home and am trying to build applications.
All suggestions are welcome. 
Many Thanks, 
Audrey Franklin 
- Original Message - From: 
"McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]> Date: 
Thursday, August 31, 2006 3:08 pm Subject: Re: 
Heloo 
> Audrey: > > Pleasanton, CA BMC training center.  It is 'around the corner' 
> from the old > Remedy 
Training Center. > > James 
Mckenzie > > -Original 
Message- > From: Action Request System discussion 
list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Audrey H Franklin > Sent: Thursday, August 31, 2006 
12:01 PM > To: arslist@ARSLIST.ORG > Subject: Re: Heloo > 
> James, > 
> Where was this class held? > > Audrey > 
> - Original Message - > From: "McKenzie, James J C-E LCMC HQISEC/L3" > <[EMAIL PROTECTED]> > 
Date: Thursday, August 31, 2006 2:54 pm > Subject: 
Re: Heloo > > 
> Audrey: > > > > 
Yes there was the normal $500/day school charge.  However, we 
> got to > > do 
something special each day for lunch.  The first day was a > get > > together with 
Engineering.  The second was a session with DOUG!  > The > > third was a > get > > together with employees of 
BMC.  It was definitely worth the > monies as 
> > we got to ask questions and work with the fine 
folks at BMC.  I > walked > > away with a good deal of knowledge and a lot of walking (I 
> stayed at > > the 
Larkspur and got to eat In-n-Out!) > > 
> > James McKenzie > 
> > > > > 
-Original Message- > > From: Action 
Request System discussion list(ARSList) > > [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Audrey H Franklin > > Sent: Thursday, August 31, 
2006 11:51 AM > > To: arslist@ARSLIST.ORG 
> > Subject: Re: Heloo 
> > > > James, 
> > > > Thanks, is 
there a charge/fee for this boot camp? > > 
> > Audrey > > 
> > > > - 
Original Message - > > From: "McKenzie, James 
J C-E LCMC HQISEC/L3" > > 
<[EMAIL PROTECTED]> > > Date: 
Thursday, August 31, 2006 2:41 pm > > Subject: Re: 
Heloo > > > 
> > Audrey: > > > > > > None of the non-attendees had access.  I think that 
BMC wanted > > to hold > > > a series of Boot Camps where the presentations would be 
run again. > > > 
Unfortunately, this did not happen. > > > I 
attended the Boot Camp at P'town in December of 2004.  It was 
> > very > > > 
informative and I would like to see this offered again for those 
> > of us > > > 
who cannot attend BUW for one reason or another. > 
> > > >

Re: ITSM 7 SRM Error

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: ITSM 7 SRM Error
**





Greg:
 
Is this on one particular machine?  If so, you may need to do some work, but I would start with uninstalling, powering down the machine (not just restarting) and then power it back up and install again.  Sometimes systems get really confused if you don't restart between an uninstall and an install.

 
James McKenzie
 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Orndorff, Greg
Sent: Thursday, August 31, 2006 3:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 SRM Error



** 
Joe and Lars - Thanks for responding.  I'm the user and have 'God' permissions.  This application is out of the box with all the forms and workflow already created by BMC.  We have not changed anything; we're just using/testing the application.  I should have stated that my question is directed to just those who have installed ITSM 7.0, i.e. the non-Developers.  I'm not real hopeful as it doesn't appear that a lot of people have ITSM 7.0 installed.

 
- Greg





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza
Sent: Wednesday, August 30, 2006 5:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 SRM Error



** 
Are you doing a Push Fields operation on submit either using a filter or an Active Link to another form that does not allow those users to write to the fields that your system is complaining about? Check the permissions of those users on that form...

 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.



- Original Message 
From: Greg Orndorff <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, August 30, 2006 8:30:46 PM
Subject: ITSM 7 SRM Error



When submitting an Incident, I and another user get the following message:
"ARERR [326] Required field cannot be reset to a NULL value: SRM: 
RequestInterface_Create (100337)


ARERR [326] Required field cannot be reset to a NULL value: SRM: 
RequestInterface_Create: Login ID"


It prevents us from submitting the ticket.  All other users are fine.  At 
one point, I was able to submit Incidents.  I've tried completely 
uninstalling and reinstalling to no avail.  When we log in on other 
machines though, it works fine.  I've logged a ticket with BMC and sent the 
filter log to them but haven't heard anything back.  We're using Windows 
XP.  Has anyone else experienced this error?


Thanks,
Greg Orndorff
Pegasus Solutions


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Re: SSO via user tool

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: Re: SSO via user tool
**



Carolyn:
 
Please advise how off list.
 
James McKenzie
L-3 GSI


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wixson Carolyn L 
PSNSSent: Thursday, August 31, 2006 1:32 PMTo: 
arslist@ARSLIST.ORGSubject: Re: SSO via user 
tool
** 


Benjamin,
 
We are 
also CAC enabled. We need to get the mid-tier up for Requesters to submit 
tickets. Our management does not want them to see a login 
screen.
 
Can 
you share your CAC solution?
 
We are 
currently using:
  
ARS ver 5.1.2
  
HelpDesk ver 5.6
 
We may 
be upgrading to ARS ver 6.3 very soon.
 
Any 
help you can give will be GREATLY appreciated.
Carolyn Wixson (360) 476-6197PSNS & 
IMFRemedy ARS Administrator 


  -Original Message-From: Watson Benjamin A Contr 
  AFWA/XOO [mailto:[EMAIL PROTECTED]Sent: Friday, 
  August 04, 2006 10:31To: arslist@ARSLIST.ORGSubject: Re: 
  [ARSLIST] SSO via user tool** 
  
  I tend to agree with Scott in that a majority of the 
  solutions I found were "glorified password managers" that would essentially 
  store/encrypt user passwords locally.  The user could then associate a 
  stored password to an application and, upon launching the application, the 
  password manager would supply the data.
   
  In our particular shop, we had Remedy set up to 
  authenticate against the network, but that functionality went away when we 
  transitioned to DoD Common Access Cards (CAC) to access the 
  LAN.
   
  One of the developers I worked with was clever enough to 
  write his own application to read the credentials from the CAC and use that to 
  authenticate and log into Remedy.  This functionality has been mirrored 
  to the web.  The only "slightly" annoying thing is that you must enter 
  your PIN, but it works.
   
  This approach is nice in that smart card login can handle 
  verifying that the credientials on the CAC against a certificate authority 
  when accessing the LAN, which has all been invented 
before.
   
  
  //SIGNED//BENJAMIN A WATSON, Contractor, 
  AFWA/XOOSAIC - Remedy TeamCommercial: (402) 294-8225DSN: 
  271-8225mailto:[EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
   
  
  
  From: Action Request System discussion 
  list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott 
  HammonsSent: Friday, August 04, 2006 11:44 AMTo: 
  arslist@ARSLIST.ORGSubject: Re: SSO via user 
  tool
  ** 
  
  
  I believe Doug may be 
  referring to the built in integration to provide an SSO functionality against 
  an LDAP store.  If this is the case, this is just telling Remedy to use 
  the LDAP store to handle the authentication.  This would then handle the 
  SSO functionality for both the web app and the client.  I could be wrong, 
  but this is my assumption. If Doug could clarify this, it would be 
  helpful in understanding the stated direction for Remedy.
   
  Having said that, I just worked with a 
  client who did a major comparison between the leading "SSO" vendors on the 
  market.  All of them could be characterized as "password management with 
  a nomenclature of sso" Some work better than others, but essentially they 
  are all pitching the same thing.  
   
  For a true "SSO" solution, you would have 
  to a have central repository that all applications could reference for 
  authentication information.  LDAP is the closest your going to get to 
  that and not all applications support LDAP integration.  As a matter of 
  fact, most applications handle authentication individually with their own 
  login interfaces.  So the closest thing you have in the marketplace today 
  for SSO is "password management" applications that will allow users to 
  manage their credentials to all their required applications.  To the end 
  user this still provides the "SSO" experience regardless of how it is handled 
  on the backend.  
   
  It's good to see this discussion 
  taking place in the ARSList, as this seems to be the hot topic 
  across most industries today.    I'm looking 
  forward to ongoing discussions in this area.
   
  Just my .02.
   
  Scott
   
   
   
  
  
  From: Action Request System discussion 
  list(ARSList) on behalf of patrick zandiSent: Fri 8/4/2006 
  08:52To: arslist@ARSLIST.ORGSubject: Re: SSO via user 
  tool
  
  I was told by Doug.. that there would be Built in 
  Functionality on theusertool to do this already.. no documentation on it.. 
  but it isthere..now.. with that said.. I have a ticket in on this and 
  have recieved nofeedback on the latest.. I am planning on following up on 
  this nextweek.. I hope.I know I had issues with the original version 
  of their plugin.. (remedy's)it worked with a userid and a password.. well 
  we don't do that anymore.. so..But do not know the latest...I 
  understood clearly that the same functionality that gives you sso 
  onmid-tier is built into the client tool so that you can SSO exactly 
  thesame way.. using there plug-in.. they (suppose to anyway) hav

Re: ITSM 7 SRM Error

[Orndorff, Greg]

**



Joe and Lars - Thanks for responding.  I'm the user 
and have 'God' permissions.  This application is out of the box with all 
the forms and workflow already created by BMC.  We have not changed 
anything; we're just using/testing the application.  I should have stated 
that my question is directed to just those who have installed ITSM 7.0, i.e. the 
non-Developers.  I'm not real hopeful as it doesn't appear that a 
lot of people have ITSM 7.0 installed.
 
- Greg


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe 
DeSouzaSent: Wednesday, August 30, 2006 5:45 PMTo: 
arslist@ARSLIST.ORGSubject: Re: ITSM 7 SRM Error
** 




Are you doing a Push Fields operation on submit either using a filter or an 
Active Link to another form that does not allow those users to write to the 
fields that your system is complaining about? Check the permissions of those 
users on that form... 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.

- 
Original Message From: Greg Orndorff 
<[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Wednesday, 
August 30, 2006 8:30:46 PMSubject: ITSM 7 SRM Error
When submitting an Incident, I and another user get the following 
message:"ARERR [326] Required field cannot be reset to a NULL value: SRM: 
RequestInterface_Create (100337)ARERR [326] Required field 
cannot be reset to a NULL value: SRM: RequestInterface_Create: Login 
ID"It prevents us from submitting the ticket.  All other users 
are fine.  At one point, I was able to submit 
Incidents.  I've tried completely uninstalling and reinstalling to 
no avail.  When we log in on other machines though, it works 
fine.  I've logged a ticket with BMC and sent the filter log to 
them but haven't heard anything back.  We're using Windows 
XP.  Has anyone else experienced this 
error?Thanks,Greg OrndorffPegasus 
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Re: Hellllloooooo!!!!

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Heloo
**





Axton:


Pass??? You would blow the test away...both of them.


James McKenzie
 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Grams
Sent: Thursday, August 31, 2006 3:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo


Rick:


Do you think I could pass the RSP or RAC tests?


Axton Grams



...couldn't resist a little Friday humor on a Thursday


Rick cook wrote:
> **
> Audrey, if the RSP class is like the RAC class, you'll need to 
> demonstrate the ability to gather requirements from a customer, write 
> a requirements doc., develop a system from a set of requirements, and 
> present it to the customer.  The application is significant, but isn't 
> a rocket science type of thing.  There's also a written test.
>  
> And Pleasanton is a wonderful place to have a class.  If you go, you 
> HAVE to go to the old downtown.  I just love it there.
>  
> Rick
> 
> --
> --
> *From:* Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] *On Behalf Of *McKenzie, James J C-E LCMC
> HQISEC/L3
> *Sent:* Thursday, August 31, 2006 2:52 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Heloo
> 
> **
> 
> Audrey:
> 
> You want Lenny as your instructor if he teaches the course.  I've 
> heard that he is working on the other instructors trying to bring them 
> up to and keeping them at his level.
> 
> James McKenzie
>  
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006 12:23 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> James,
> 
> I am not familiar with Pleasanton, CA. All Remedy Classes I attended 
> were in Columbia, MD.
> 
> However, I plan to take the RSP class in October, and would like to 
> know if you have any pointers on the best way to prepare? My role and 
> responsibilities at work does not give me any opportunity to develop, 
> so I installed Remedy at home and am trying to build applications.
> 
> All suggestions are welcome.
> 
> Many Thanks,
> 
> Audrey Franklin
> 
> - Original Message -
> From: "McKenzie, James J C-E LCMC HQISEC/L3"
> <[EMAIL PROTECTED]>
> Date: Thursday, August 31, 2006 3:08 pm
> Subject: Re: Heloo
> 
>> Audrey:
>>
>> Pleasanton, CA BMC training center.  It is 'around the corner'
>> from the old
>> Remedy Training Center.
>>
>> James Mckenzie
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
>> Sent: Thursday, August 31, 2006 12:01 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Heloo
>>
>> James,
>>
>> Where was this class held?
>>
>> Audrey
>>
>> - Original Message -
>> From: "McKenzie, James J C-E LCMC HQISEC/L3"
>> <[EMAIL PROTECTED]>
>> Date: Thursday, August 31, 2006 2:54 pm
>> Subject: Re: Heloo
>>
>> > Audrey:
>> >
>> > Yes there was the normal $500/day school charge.  However, we
>> got to
>> > do something special each day for lunch.  The first day was a
>> get
>> > together with Engineering.  The second was a session with DOUG! 
>> The
>> > third was a
>> get
>> > together with employees of BMC.  It was definitely worth the
>> monies as
>> > we got to ask questions and work with the fine folks at BMC.  I
>> walked
>> > away with a good deal of knowledge and a lot of walking (I
>> stayed at
>> > the Larkspur and got to eat In-n-Out!)
>> >
>> > James McKenzie
>> >
>> >
>> > -Original Message-
>> > From: Action Request System discussion list(ARSList) 
>> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
>> > Sent: Thursday, August 31, 2006 11:51 AM
>> > To: arslist@ARSLIST.ORG
>> > Subject: Re: Heloo
>> >
>> > James,
>> >
>> > Thanks, is there a charge/fee for this boot camp?
>> >
>> > Audrey
>> >
>> >
>> > - Original Message -
>> > From: "McKenzie, James J C-E LCMC HQISEC/L3"
>> > <[EMAIL PROTECTED]>
>> > Date: Thursday, August 31, 2006 2:41 pm
>> > Subject: Re: Heloo
>> >
>> > > Audrey:
>> > >
>> > > None of the non-attendees had access.  I think that BMC wanted
>> > to hold
>> > > a series of Boot Camps where the presentations would be run
> again.
>> > > Unfortunately, this did not happen.
>> > > I attended the Boot Camp at P'town in December of 2004.  It was
>> > very
>> > > informative and I would like to see this offered again for those
>> > of us
>> > > who cannot attend BUW for one reason or another.
>> > >
>> > > James McKenzie
>> > >
>> > >
>> > > -Original Message-
>> > > From: Action Request System discussion list(ARSList) 
>> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
>> > > Sent: Thursday, August 31, 2006 11:25 AM
>> > > To: arslist@ARSLIST.ORG
>> > > Sub

Re: Hellllloooooo!!!!

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Heloo
**





Rick:
 
And your favorite place is???
 
BTW, the RAC and RSP are deliberately hard to keep the number of people with them current and knowledgeable.
 
James McKenzie
 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick cook
Sent: Thursday, August 31, 2006 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo



** 
Audrey, if the RSP class is like the RAC class, you'll need to demonstrate the ability to gather requirements from a customer, write a requirements doc., develop a system from a set of requirements, and present it to the customer.  The application is significant, but isn't a rocket science type of thing.  There's also a written test.

 
And Pleasanton is a wonderful place to have a class.  If you go, you HAVE to go to the old downtown.  I just love it there.

 
Rick





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Thursday, August 31, 2006 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo



** 


Audrey: 


You want Lenny as your instructor if he teaches the course.  I've heard that he is working on the other instructors trying to bring them up to and keeping them at his level.

James McKenzie 
  


-Original Message- 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin 
Sent: Thursday, August 31, 2006 12:23 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: Heloo 


James, 


I am not familiar with Pleasanton, CA. All Remedy Classes I attended were in Columbia, MD. 


However, I plan to take the RSP class in October, and would like to know if you have any pointers on the best way to prepare? My role and responsibilities at work does not give me any opportunity to develop, so I installed Remedy at home and am trying to build applications.

All suggestions are welcome. 


Many Thanks, 


Audrey Franklin 


- Original Message - 
From: "McKenzie, James J C-E LCMC HQISEC/L3" 
<[EMAIL PROTECTED]> 
Date: Thursday, August 31, 2006 3:08 pm 
Subject: Re: Heloo 


> Audrey: 
> 
> Pleasanton, CA BMC training center.  It is 'around the corner' 
> from the old 
> Remedy Training Center. 
> 
> James Mckenzie 
> 
> -Original Message- 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin 
> Sent: Thursday, August 31, 2006 12:01 PM 
> To: arslist@ARSLIST.ORG 
> Subject: Re: Heloo 
> 
> James, 
> 
> Where was this class held? 
> 
> Audrey 
> 
> - Original Message - 
> From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> <[EMAIL PROTECTED]> 
> Date: Thursday, August 31, 2006 2:54 pm 
> Subject: Re: Heloo 
> 
> > Audrey: 
> > 
> > Yes there was the normal $500/day school charge.  However, we 
> got to 
> > do something special each day for lunch.  The first day was a 
> get 
> > together with Engineering.  The second was a session with DOUG!  
> The 
> > third was a 
> get 
> > together with employees of BMC.  It was definitely worth the 
> monies as 
> > we got to ask questions and work with the fine folks at BMC.  I 
> walked 
> > away with a good deal of knowledge and a lot of walking (I 
> stayed at 
> > the Larkspur and got to eat In-n-Out!) 
> > 
> > James McKenzie 
> > 
> > 
> > -Original Message- 
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin 
> > Sent: Thursday, August 31, 2006 11:51 AM 
> > To: arslist@ARSLIST.ORG 
> > Subject: Re: Heloo 
> > 
> > James, 
> > 
> > Thanks, is there a charge/fee for this boot camp? 
> > 
> > Audrey 
> > 
> > 
> > - Original Message - 
> > From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> > <[EMAIL PROTECTED]> 
> > Date: Thursday, August 31, 2006 2:41 pm 
> > Subject: Re: Heloo 
> > 
> > > Audrey: 
> > > 
> > > None of the non-attendees had access.  I think that BMC wanted 
> > to hold 
> > > a series of Boot Camps where the presentations would be run 
again. 
> > > Unfortunately, this did not happen. 
> > > I attended the Boot Camp at P'town in December of 2004.  It was 
> > very 
> > > informative and I would like to see this offered again for those 
> > of us 
> > > who cannot attend BUW for one reason or another. 
> > > 
> > > James McKenzie 
> > > 
> > > 
> > > -Original Message- 
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin 
> > > Sent: Thursday, August 31, 2006 11:25 AM 
> > > To: arslist@ARSLIST.ORG 
> > > Subject: Re: Heloo 
> > > 
> > > I am in the office as well. Been working with Remedy for 4 
> > years, 
> > > attendedone RUG, which was wonderful. 
> > > 
> > > Hoping that the presentations are 

Re: Hellllloooooo!!!!

[Axton Grams]

Rick:

Do you think I could pass the RSP or RAC tests?

Axton Grams


...couldn't resist a little Friday humor on a Thursday

Rick cook wrote:
> **
> Audrey, if the RSP class is like the RAC class, you'll need to
> demonstrate the ability to gather requirements from a customer, write a
> requirements doc., develop a system from a set of requirements, and
> present it to the customer.  The application is significant, but isn't a
> rocket science type of thing.  There's also a written test.
>  
> And Pleasanton is a wonderful place to have a class.  If you go, you
> HAVE to go to the old downtown.  I just love it there.
>  
> Rick
> 
> 
> *From:* Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] *On Behalf Of *McKenzie, James J C-E LCMC
> HQISEC/L3
> *Sent:* Thursday, August 31, 2006 2:52 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Heloo
> 
> **
> 
> Audrey:
> 
> You want Lenny as your instructor if he teaches the course.  I've heard
> that he is working on the other instructors trying to bring them up to
> and keeping them at his level.
> 
> James McKenzie
>  
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006 12:23 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> James,
> 
> I am not familiar with Pleasanton, CA. All Remedy Classes I attended
> were in Columbia, MD.
> 
> However, I plan to take the RSP class in October, and would like to know
> if you have any pointers on the best way to prepare? My role and
> responsibilities at work does not give me any opportunity to develop, so
> I installed Remedy at home and am trying to build applications.
> 
> All suggestions are welcome.
> 
> Many Thanks,
> 
> Audrey Franklin
> 
> - Original Message -
> From: "McKenzie, James J C-E LCMC HQISEC/L3"
> <[EMAIL PROTECTED]>
> Date: Thursday, August 31, 2006 3:08 pm
> Subject: Re: Heloo
> 
>> Audrey:
>>
>> Pleasanton, CA BMC training center.  It is 'around the corner'
>> from the old
>> Remedy Training Center.
>>
>> James Mckenzie
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
>> Sent: Thursday, August 31, 2006 12:01 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Heloo
>>
>> James,
>>
>> Where was this class held?
>>
>> Audrey
>>
>> - Original Message -
>> From: "McKenzie, James J C-E LCMC HQISEC/L3"
>> <[EMAIL PROTECTED]>
>> Date: Thursday, August 31, 2006 2:54 pm
>> Subject: Re: Heloo
>>
>> > Audrey:
>> >
>> > Yes there was the normal $500/day school charge.  However, we
>> got to
>> > do something special each day for lunch.  The first day was a
>> get
>> > together with Engineering.  The second was a session with DOUG! 
>> The
>> > third was a
>> get
>> > together with employees of BMC.  It was definitely worth the
>> monies as
>> > we got to ask questions and work with the fine folks at BMC.  I
>> walked
>> > away with a good deal of knowledge and a lot of walking (I
>> stayed at
>> > the Larkspur and got to eat In-n-Out!)
>> >
>> > James McKenzie
>> >
>> >
>> > -Original Message-
>> > From: Action Request System discussion list(ARSList)
>> > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
>> > Sent: Thursday, August 31, 2006 11:51 AM
>> > To: arslist@ARSLIST.ORG
>> > Subject: Re: Heloo
>> >
>> > James,
>> >
>> > Thanks, is there a charge/fee for this boot camp?
>> >
>> > Audrey
>> >
>> >
>> > - Original Message -
>> > From: "McKenzie, James J C-E LCMC HQISEC/L3"
>> > <[EMAIL PROTECTED]>
>> > Date: Thursday, August 31, 2006 2:41 pm
>> > Subject: Re: Heloo
>> >
>> > > Audrey:
>> > >
>> > > None of the non-attendees had access.  I think that BMC wanted
>> > to hold
>> > > a series of Boot Camps where the presentations would be run
> again.
>> > > Unfortunately, this did not happen.
>> > > I attended the Boot Camp at P'town in December of 2004.  It was
>> > very
>> > > informative and I would like to see this offered again for those
>> > of us
>> > > who cannot attend BUW for one reason or another.
>> > >
>> > > James McKenzie
>> > >
>> > >
>> > > -Original Message-
>> > > From: Action Request System discussion list(ARSList)
>> > > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
>> > > Sent: Thursday, August 31, 2006 11:25 AM
>> > > To: arslist@ARSLIST.ORG
>> > > Subject: Re: Heloo
>> > >
>> > > I am in the office as well. Been working with Remedy for 4
>> > years,
>> > > attendedone RUG, which was wonderful.
>> > >
>> > > Hoping that the presentations are made available to those who
>> > could
>> > > not attend. Last year, I did not have access to a single
>> > presentation.>
>> > > Audrey Franklin
>> > >
>> > > - Original Message 

Re: Hellllloooooo!!!!

[Rick cook]

Title: RE: Heloo
**



Audrey, if the RSP class is like the RAC class, you'll need 
to demonstrate the ability to gather requirements from a customer, write a 
requirements doc., develop a system from a set of requirements, and present it 
to the customer.  The application is significant, but isn't a rocket 
science type of thing.  There's also a written test.
 
And Pleasanton is a wonderful place to have a class.  
If you go, you HAVE to go to the old downtown.  I just love it 
there.
 
Rick


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J 
C-E LCMC HQISEC/L3Sent: Thursday, August 31, 2006 2:52 
PMTo: arslist@ARSLIST.ORGSubject: Re: 
Heloo
** 

Audrey: 
You want Lenny as your instructor if he teaches the 
course.  I've heard that he is working on the other instructors trying to 
bring them up to and keeping them at his level.
James McKenzie   
-Original Message- From: Action 
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Audrey H Franklin Sent: Thursday, August 31, 2006 12:23 
PM To: arslist@ARSLIST.ORG Subject: Re: Heloo 
James, 
I am not familiar with Pleasanton, CA. All Remedy Classes I 
attended were in Columbia, MD. 
However, I plan to take the RSP class in October, and would like 
to know if you have any pointers on the best way to prepare? My role and 
responsibilities at work does not give me any opportunity to develop, so I 
installed Remedy at home and am trying to build applications.
All suggestions are welcome. 
Many Thanks, 
Audrey Franklin 
- Original Message - From: 
"McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]> Date: 
Thursday, August 31, 2006 3:08 pm Subject: Re: 
Heloo 
> Audrey: > > Pleasanton, CA BMC training center.  It is 'around the corner' 
> from the old > Remedy 
Training Center. > > James 
Mckenzie > > -Original 
Message- > From: Action Request System discussion 
list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Audrey H Franklin > Sent: Thursday, August 31, 2006 
12:01 PM > To: arslist@ARSLIST.ORG > Subject: Re: Heloo > 
> James, > 
> Where was this class held? > > Audrey > 
> - Original Message - > From: "McKenzie, James J C-E LCMC HQISEC/L3" > <[EMAIL PROTECTED]> > 
Date: Thursday, August 31, 2006 2:54 pm > Subject: 
Re: Heloo > > 
> Audrey: > > > > 
Yes there was the normal $500/day school charge.  However, we 
> got to > > do something 
special each day for lunch.  The first day was a > get > > together with 
Engineering.  The second was a session with DOUG!  > The > > third was a > get > > together with employees of 
BMC.  It was definitely worth the > monies 
as > > we got to ask questions and work with the 
fine folks at BMC.  I > walked > > away with a good deal of knowledge and a lot of walking 
(I > stayed at > > the 
Larkspur and got to eat In-n-Out!) > > 
> > James McKenzie > 
> > > > > 
-Original Message- > > From: Action 
Request System discussion list(ARSList) > > [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Audrey H Franklin > > Sent: Thursday, August 31, 
2006 11:51 AM > > To: arslist@ARSLIST.ORG 
> > Subject: Re: Heloo > > > > James, > > > > Thanks, is there a charge/fee 
for this boot camp? > > > > Audrey > > > > > > - Original Message 
- > > From: "McKenzie, James J C-E LCMC 
HQISEC/L3" > > 
<[EMAIL PROTECTED]> > > Date: 
Thursday, August 31, 2006 2:41 pm > > Subject: Re: 
Heloo > > > 
> > Audrey: > > > > > > None of the non-attendees had access.  I think that 
BMC wanted > > to hold > > > a series of Boot Camps where the presentations would be 
run again. > > > 
Unfortunately, this did not happen. > > > I 
attended the Boot Camp at P'town in December of 2004.  It was 
> > very > > > 
informative and I would like to see this offered again for those 
> > of us > > > who 
cannot attend BUW for one reason or another. > > 
> > > > James McKenzie > > > > > > > > > -Original Message- > 
> > From: Action Request System discussion list(ARSList) > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Audrey H Franklin > > > Sent: Thursday, August 
31, 2006 11:25 AM > > > To: 
arslist@ARSLIST.ORG > > > Subject: Re: 
Heloo > > > > > > I am in the office as well. Been working with Remedy for 
4 > > years, > > 
> attendedone RUG, which was wonderful. > > 
> > > > Hoping that the presentations are 
made available to those who > > could 
> > > not attend. Last year, I did not have access to 
a single > > presentation.> > > > Audrey Franklin > > > 
> > > - Original Message - 
> > > From: "Pickering, Christopher" > > > <[EMAIL PROTECTED]> 
> > > Date: Thursday, August 31, 2006 2:11 pm 
> > > Subject: Re: Heloo > > > > > > > Not by a long 
shot. > > > > > 
> > > Chris Pickering > > > > 
> > > > -Original Message- 
> > > > From: Action Request System discussion 
list(ARSList) 

Re: Hellllloooooo!!!!

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Heloo
**





Audrey:


You want Lenny as your instructor if he teaches the course.  I've heard that he is working on the other instructors trying to bring them up to and keeping them at his level.

James McKenzie
 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
Sent: Thursday, August 31, 2006 12:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo


James,


I am not familiar with Pleasanton, CA. All Remedy Classes I attended were in Columbia, MD.


However, I plan to take the RSP class in October, and would like to know if you have any pointers on the best way to prepare? My role and responsibilities at work does not give me any opportunity to develop, so I installed Remedy at home and am trying to build applications.

All suggestions are welcome.


Many Thanks,


Audrey Franklin


- Original Message -
From: "McKenzie, James J C-E LCMC HQISEC/L3" 
<[EMAIL PROTECTED]>
Date: Thursday, August 31, 2006 3:08 pm
Subject: Re: Heloo


> Audrey:
> 
> Pleasanton, CA BMC training center.  It is 'around the corner' 
> from the old
> Remedy Training Center. 
> 
> James Mckenzie
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006 12:01 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> James,
> 
> Where was this class held?
> 
> Audrey
> 
> - Original Message -
> From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> <[EMAIL PROTECTED]>
> Date: Thursday, August 31, 2006 2:54 pm
> Subject: Re: Heloo
> 
> > Audrey:
> > 
> > Yes there was the normal $500/day school charge.  However, we
> got to
> > do something special each day for lunch.  The first day was a
> get
> > together with Engineering.  The second was a session with DOUG!  
> The
> > third was a
> get
> > together with employees of BMC.  It was definitely worth the
> monies as
> > we got to ask questions and work with the fine folks at BMC.  I
> walked
> > away with a good deal of knowledge and a lot of walking (I
> stayed at
> > the Larkspur and got to eat In-n-Out!)
> > 
> > James McKenzie
> > 
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
> > Sent: Thursday, August 31, 2006 11:51 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> > 
> > James,
> > 
> > Thanks, is there a charge/fee for this boot camp?
> > 
> > Audrey
> > 
> > 
> > - Original Message -
> > From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> > <[EMAIL PROTECTED]>
> > Date: Thursday, August 31, 2006 2:41 pm
> > Subject: Re: Heloo
> > 
> > > Audrey:
> > > 
> > > None of the non-attendees had access.  I think that BMC wanted
> > to hold
> > > a series of Boot Camps where the presentations would be run
again.
> > > Unfortunately, this did not happen.
> > > I attended the Boot Camp at P'town in December of 2004.  It was
> > very
> > > informative and I would like to see this offered again for those
> > of us
> > > who cannot attend BUW for one reason or another.
> > > 
> > > James McKenzie
> > > 
> > > 
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
> > > Sent: Thursday, August 31, 2006 11:25 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > > 
> > > I am in the office as well. Been working with Remedy for 4
> > years,
> > > attendedone RUG, which was wonderful.
> > > 
> > > Hoping that the presentations are made available to those who
> > could
> > > not attend. Last year, I did not have access to a single
> > presentation.>
> > > Audrey Franklin
> > > 
> > > - Original Message -
> > > From: "Pickering, Christopher" 
> > > <[EMAIL PROTECTED]>
> > > Date: Thursday, August 31, 2006 2:11 pm
> > > Subject: Re: Heloo
> > > 
> > > > Not by a long shot.
> > > > 
> > > > Chris Pickering
> > > > 
> > > > -Original Message-
> > > > From: Action Request System discussion list(ARSList) 
> > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
> > > > Sent: Thursday, August 31, 2006 2:08 PM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Heloo
> > > > 
> > > > You two are not alone.
> > > > 
> > > > Axton
> > > > 
> > > > On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 
> > > > <[EMAIL PROTECTED]> wrote:
> > > > > **
> > > > > Fred:
> > > > >
> > > > > The people who normally post a lot are at BUW.  You and I
> > are at
> > > > work
> > > > > enjoying ourselves...
> > > > >
> > > > > James McKenzie
> > > > >
> > > > > 
> > > > > From: Action Request System discussion list(ARSList) 
> > > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms,
> Frederick W
> >

Re: Bulk remove users part II

[Axton Grams]

To extend on this, if you use a character field for the control field,
you can run any number of commands using that one field (e.g., delete,
archive, etc.), having different filters for each operation qualifying
on that field.  Makes sharing the workflow easy.

Axton Grams

Heider, Stephen wrote:
>  
> 
> Mike,
> 
> This is done all the time ???
> 
> One way is to add a display only radio button field that includes one
> option: "Delete".  A filter on your form is used to perform the actual
> delete with the Application-Delete-Entry command.  The escalation will
> set this field to "Delete" for all matching records. 
> 
> If you want to extend this concept add one more selection to the said
> radio button called "Ready to Delete".  One or more processes and/or
> escalations would set this field to "Ready to Delete".  Then an
> escalation would run nightly (for example) that sets this field to
> "Delete" for all records that have the field set to "Ready to Delete".
> This way, you have some time during the day (if you want) to review
> records that are flagged for deletion.
> 
> To take this one step further, set the Field Id of the radio button
> field to a number that you normally won't use (within the range of user
> defined Id numbers).  Then, you can simply copy this field to any other
> form (keeping the same field Id) and update the one filter that will
> handle any number of tables.
> 
> 
> Stephen
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Michael LoSapio
> Sent: Thursday, August 31, 2006 3:40 PM
> To: arslist@ARSLIST.ORG
> Subject: Bulk remove users part II
> 
> All, 
> 
> So, I read what a bunch of you had posted and spoke with Remedy Support.
> The "BEST" thing I could come up with was an escalation to run on the
> SHR:People with the Run If qualification being something like
> 'Submitter'="Mike" then run process Application-Delete-Entry
> "SHR:People" "Request ID"
> 
> So, I was basically told me there was NO way to script the removal
> process to run nightly without ANY actual manual intervention. ie: we
> would need to change the RUN IF qualification manually in order to
> remove entries in the form. 
> 
> Is this in fact correct?... there is no way to run a nightly process
> which traverses through an imported list of "Submitters" and removes
> them all from the system?? Is there a way to create a variable in the
> escalation's RUN IF string... or can I execute it off a command line. 
> 
> 
> I was pretty shocked to hear this too, being new to the AR system and
> reading all the documentation about how it is supposed to adapt to YOUR
> business needs and not adapt your business needs to the system. 
> 
> 
> 
> Any input would be greatly appreciated. 
> 
> -Mike
> 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 
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> 

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Re: Bulk remove users part II

[Axton Grams]

Why not just have the escalation run the application-query-delete-entry
against the form that holds that list of login names to delete?  No
join, no filters.

Axton Grams

[EMAIL PROTECTED] wrote:
> Mike,
> 
> If you create a form to hold the "variable" submitter name, build workflow
> to create an entry in it which meets your requirements. i.e if thet are all
> in a certain group add a filter to SHR:People that checks if the user doing
> the submit is in that group and if they are push an entry to the new form.
> Set the push so it creates only one record.
> 
> Then add a display only selection field to the SHR:People called Delete
> Entry with a single value of Yes.
> 
> Build a inner join form between the SHR:People and the new form joining on
> the submitter field.
> 
> Then build an escalation to run overnight on the join form with no
> qualification so that it finds all the records and do a set fields on the
> Delete Entry field.
> 
> Finally build a filter on the SHR:People form to do the application  delete
> when this field is set to Yes.
> 
> If you are deleting people who may have entries in the user form you will
> need to extend the delete across to this form by again touching a similar
> delete record field causing another application delete on that form.
> 
> Same goes for the SHR:Assignment form.
> 
> I hope this helps
> 
> Brian Bishop
> +44(0)7973 746832
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Michael LoSapio
> Sent: 31 August 2006 20:40
> To: arslist@ARSLIST.ORG
> Subject: Bulk remove users part II
> 
> All, 
> 
> So, I read what a bunch of you had posted and spoke with Remedy Support. The
> "BEST" thing I could come up with was an escalation to run on the SHR:People
> with the 
> Run If qualification being something like 'Submitter'="Mike" then run
> process Application-Delete-Entry "SHR:People" "Request ID"
> 
> So, I was basically told me there was NO way to script the removal process
> to run nightly without ANY actual manual intervention. ie: we would need to
> change the RUN IF qualification manually in order to remove entries in the
> form. 
> 
> Is this in fact correct?... there is no way to run a nightly process which
> traverses through an imported list of "Submitters" and removes them all from
> the system?? Is there a way to create a variable in the escalation's RUN IF
> string... or can I execute it off a command line. 
> 
> 
> I was pretty shocked to hear this too, being new to the AR system and
> reading all the documentation about how it is supposed to adapt to YOUR
> business needs and not adapt your business needs to the system. 
> 
> 
> 
> Any input would be greatly appreciated. 
> 
> -Mike
> 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 

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Re: Attachment Format Conversion?

[Rick cook]

**



I should correct myself - they are referenceable in 
the Run If, but not in the sub field associated with the Gain/Lose focus 
actions.
 
Rick


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of 
[EMAIL PROTECTED]Sent: Thursday, August 31, 2006 
12:26 PMTo: arslist@ARSLIST.ORGSubject: Re: Attachment 
Format Conversion?
** 

Do You 
mean slots in an attachmentspool? Yes, I have wf checking if 'file1'!= $NULL$ 
for example, works. /L ars

  -Original Message-From: Action Request System 
  discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of 
  Grooms, Frederick WSent: Thursday, August 31, 2006 9:19 
  PMTo: arslist@ARSLIST.ORGSubject: Re: Attachment Format 
  Conversion?** 
  
  You can reference the individual attachment fields in the 
  Run-If
  
  
  From: Action Request System discussion 
  list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick 
  cookSent: Thursday, August 31, 2006 2:12 PMTo: 
  arslist@ARSLIST.ORGSubject: Re: Attachment Format 
  Conversion?
  ** 
  
  The only problem from a workflow perspective is that 
  individual attachment fields can't be referenced in Run If 
  qualifications.  But that's kind of a big problem.  If you went to 
  an attachment form methodology, I bet you would have more flexibility, and I 
  think it might work that way.  You could automate the process of opening 
  the attachment, create an Excel macro that did the conversion, and then save 
  the new one.  I haven't done it, but I think it could 
  work.
   
  Comments?
   
  Rick
  
  
  From: Action Request System discussion 
  list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lori 
  GumbinerSent: Thursday, August 31, 2006 10:52 AMTo: 
  arslist@ARSLIST.ORGSubject: Re: Attachment Format 
  Conversion?
  ** The open, detach, save, 
  reattach process is viewed as labor-intensive to use, and would require 
  training and support.. The thought 
  is that a slick button would solve several  concerns. *Lori*Lori 
  GumbinerIT Systems Architecture - Process Automation 
  InitiativesWalgreens Co.847.914.5796 
  


  
  Rick cook 
<[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 
 
08/31/2006 12:24 PM Please respond to arslist 
                  To:     
   arslist@ARSLIST.ORG         cc:       
        
  Subject:        Re: Attachment Format 
Conversion?** 
  Why not just allow the users to 
  open it, save it locally as a .csv, and reattach the .csv?   Rick (at RUG after 
  all) 
  
  From: Action Request System discussion 
  list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lori 
  GumbinerSent: Thursday, August 31, 2006 9:15 AMTo: 
  arslist@ARSLIST.ORGSubject: Attachment Format 
  Conversion?** Hi guys!  the  WAG Remedy team all stayed 
  home from "RUG in a BUG" this year, too. And, we are trying to do a nifty trick:       
   User opens a record with an attachment file that is an Excel worksheet, 
  formatted *.xls        Can we give the User a button on the 
  Remedy form that will convert that attachment to *.csv format? We have brainstormed all 
  sorts of ideas (some feasible, some wishful thinking) , e.g. calling a 
  converter utility, or using OLE to run a  macro in the xls to save it as 
  csv. Thought 
  we'd bring the List's creativity to the problem.  Any ideas? Oh, and any utility needs 
  to be credible and free. ARS System Specs:Remedy: 6.3, patch 17SunOS 5.9 Oracle 9.2.0.4.0 *Lori*Lori 
  GumbinerIT Systems Architecture - Process Automation 
  InitiativesWalgreens Co.847.914.5796 
  __20060125___This posting was submitted with HTML in 
  it___ __20060125___This posting 
  was submitted with HTML in it___ 
  __20060125___This posting was submitted with 
  HTML in it___ __20060125___This posting was submitted with 
  HTML in it___ __20060125___This posting was submitted with 
  HTML in it___ __20060125___This posting was 
submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: Hellllloooooo!!!!

[Audrey H Franklin]

Hi John,

Your two questions:
1. Audrey did you present at the Column It Borgata event in New Jersey?

No, I did not present, my co-worker who is the Remedy Developer, did.

2. What DB are you using on your home setup?

Oracle 9i Release [1 or 2]? 32-bit for windows. I can verify the 
release this evening.

Audrey Franklin


- Original Message -
From: "Reiser, John J" <[EMAIL PROTECTED]>
Date: Thursday, August 31, 2006 4:51 pm
Subject: Re: Heloo

> Sorry to butt in here Audrey and James.
> I have two questions.
> 1. Audrey did you present at the Column It Borgata event in New 
> Jersey?2. What DB are you using on your home setup?
> Maybe you could answer off list if you think it appropriate.
> Thanks,
> Sorry James, no questions for you.
> 
> 
> John J. Reiser
> Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - 
> paraphrasedby me 
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006 4:46 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> James,
> 
> Thanks, I suspect you have more experience in Remedy development that
> many RSP certificate holders, and at the end of the day, that counts.
> 
> My experience is Remedy installations, Patch Upgrades, migrations and
> support, hence my drive to acquire the developer's experience. I am
> hoping that the applications I develop would open a door for me in 
the
> developer's world here at work.
> 
> I perform my duties at work during the day, and then go home in the
> evening to develop workflow. 
> 
> It's fun!
> 
> Audrey
> 
> - Original Message -
> From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> <[EMAIL PROTECTED]>
> Date: Thursday, August 31, 2006 4:29 pm
> Subject: Re: Heloo
> 
> > Audrey:
> > 
> > I'm proud of your desire to get 'certified'.  It definitely 
> helps when
> 
> > you look for work or are out on a consulting gig.
> > 
> > I have experience going back to 3.2.1 on Oracle 7.3.3.  Them 
> were the 
> > good old days
> > 
> > James McKenzie
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> > Sent: Thursday, August 31, 2006 1:01 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> > 
> > James,
> > 
> > I am not sure about MacTel, but my configuration at home is AR 
> Server> 6.3 Patch 16 on WindowsXP Pro.
> > 
> > I will continue to develop applications until my confidence 
> level is 
> > elevated. If I don't think I am ready by the third week in 
> September, 
> > I will reschedule for the November class in Pleasanton, CA.
> > 
> > I acquired ITIL Foundations Certification in July, and I'm using 
> this 
> > success as motivation for the RSP Certification.
> > 
> > Audrey
> > 
> > 
> > 
> > - Original Message -
> > From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> > <[EMAIL PROTECTED]>
> > Date: Thursday, August 31, 2006 3:26 pm
> > Subject: Re: Heloo
> > 
> > > Audrey:
> > > 
> > > Do you have Lenny's RSP prep file?  If not send him a request to
> > get
> > > it.  It will help, from what I understand, greatly.
> > > 
> > > Also, be prepared for a strenuous week.  I've heard the test 
> is 
> > > gruling.I'm glad that you installed Remedy on you home computer
> > and
> > > are working with it.  I'm just wondering if it will work on a
> > MacTel
> > > with WindowsXP
> > Pro
> > > installed.  
> > > 
> > > James McKenzie
> > > 
> > > 
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> > > Sent: Thursday, August 31, 2006 12:23 PM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > > 
> > > James,
> > > 
> > > I am not familiar with Pleasanton, CA. All Remedy Classes I
> > attended
> > > were in Columbia, MD.
> > > 
> > > However, I plan to take the RSP class in October, and would like
> > to
> > > know if you have any pointers on the best way to prepare? My
> > role and
> > > responsibilities at work does not give me any opportunity to
> > develop,
> > > so I installed Remedy at home and am trying to build 
applications.
> > > 
> > > All suggestions are welcome.
> > > 
> > > Many Thanks,
> > > 
> > > Audrey Franklin
> > > 
> > > - Original Message -
> > > From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> > > <[EMAIL PROTECTED]>
> > > Date: Thursday, August 31, 2006 3:08 pm
> > > Subject: Re: Heloo
> > > 
> > > > Audrey:
> > > > 
> > > > Pleasanton, CA BMC training center.  It is 'around the 
> corner' 
> > > > from the old
> > > > Remedy Training Center. 
> > > > 
> > > > James Mckenzie
> > > > 
> > > > -Original Message-
> 

Re: Bulk remove users part II

[brian . bishop]

Mike,

If you create a form to hold the "variable" submitter name, build workflow
to create an entry in it which meets your requirements. i.e if thet are all
in a certain group add a filter to SHR:People that checks if the user doing
the submit is in that group and if they are push an entry to the new form.
Set the push so it creates only one record.

Then add a display only selection field to the SHR:People called Delete
Entry with a single value of Yes.

Build a inner join form between the SHR:People and the new form joining on
the submitter field.

Then build an escalation to run overnight on the join form with no
qualification so that it finds all the records and do a set fields on the
Delete Entry field.

Finally build a filter on the SHR:People form to do the application  delete
when this field is set to Yes.

If you are deleting people who may have entries in the user form you will
need to extend the delete across to this form by again touching a similar
delete record field causing another application delete on that form.

Same goes for the SHR:Assignment form.

I hope this helps

Brian Bishop
+44(0)7973 746832

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michael LoSapio
Sent: 31 August 2006 20:40
To: arslist@ARSLIST.ORG
Subject: Bulk remove users part II

All, 

So, I read what a bunch of you had posted and spoke with Remedy Support. The
"BEST" thing I could come up with was an escalation to run on the SHR:People
with the 
Run If qualification being something like 'Submitter'="Mike" then run
process Application-Delete-Entry "SHR:People" "Request ID"

So, I was basically told me there was NO way to script the removal process
to run nightly without ANY actual manual intervention. ie: we would need to
change the RUN IF qualification manually in order to remove entries in the
form. 

Is this in fact correct?... there is no way to run a nightly process which
traverses through an imported list of "Submitters" and removes them all from
the system?? Is there a way to create a variable in the escalation's RUN IF
string... or can I execute it off a command line. 


I was pretty shocked to hear this too, being new to the AR system and
reading all the documentation about how it is supposed to adapt to YOUR
business needs and not adapt your business needs to the system. 



Any input would be greatly appreciated. 

-Mike


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Re: Hellllloooooo!!!!

[Reiser, John J]

Sorry to butt in here Audrey and James.
I have two questions.
1. Audrey did you present at the Column It Borgata event in New Jersey?
2. What DB are you using on your home setup?
Maybe you could answer off list if you think it appropriate.
Thanks,
Sorry James, no questions for you.


John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
Sent: Thursday, August 31, 2006 4:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo

James,

Thanks, I suspect you have more experience in Remedy development that
many RSP certificate holders, and at the end of the day, that counts.

My experience is Remedy installations, Patch Upgrades, migrations and
support, hence my drive to acquire the developer's experience. I am
hoping that the applications I develop would open a door for me in the
developer's world here at work.

I perform my duties at work during the day, and then go home in the
evening to develop workflow. 

It's fun!

Audrey

- Original Message -
From: "McKenzie, James J C-E LCMC HQISEC/L3" 
<[EMAIL PROTECTED]>
Date: Thursday, August 31, 2006 4:29 pm
Subject: Re: Heloo

> Audrey:
> 
> I'm proud of your desire to get 'certified'.  It definitely helps when

> you look for work or are out on a consulting gig.
> 
> I have experience going back to 3.2.1 on Oracle 7.3.3.  Them were the 
> good old days
> 
> James McKenzie
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006 1:01 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> James,
> 
> I am not sure about MacTel, but my configuration at home is AR Server
> 6.3 Patch 16 on WindowsXP Pro.
> 
> I will continue to develop applications until my confidence level is 
> elevated. If I don't think I am ready by the third week in September, 
> I will reschedule for the November class in Pleasanton, CA.
> 
> I acquired ITIL Foundations Certification in July, and I'm using this 
> success as motivation for the RSP Certification.
> 
> Audrey
> 
> 
> 
> - Original Message -
> From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> <[EMAIL PROTECTED]>
> Date: Thursday, August 31, 2006 3:26 pm
> Subject: Re: Heloo
> 
> > Audrey:
> > 
> > Do you have Lenny's RSP prep file?  If not send him a request to
> get
> > it.  It will help, from what I understand, greatly.
> > 
> > Also, be prepared for a strenuous week.  I've heard the test is 
> > gruling.I'm glad that you installed Remedy on you home computer
> and
> > are working with it.  I'm just wondering if it will work on a
> MacTel
> > with WindowsXP
> Pro
> > installed.  
> > 
> > James McKenzie
> > 
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> > Sent: Thursday, August 31, 2006 12:23 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> > 
> > James,
> > 
> > I am not familiar with Pleasanton, CA. All Remedy Classes I
> attended
> > were in Columbia, MD.
> > 
> > However, I plan to take the RSP class in October, and would like
> to
> > know if you have any pointers on the best way to prepare? My
> role and
> > responsibilities at work does not give me any opportunity to
> develop,
> > so I installed Remedy at home and am trying to build applications.
> > 
> > All suggestions are welcome.
> > 
> > Many Thanks,
> > 
> > Audrey Franklin
> > 
> > - Original Message -
> > From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> > <[EMAIL PROTECTED]>
> > Date: Thursday, August 31, 2006 3:08 pm
> > Subject: Re: Heloo
> > 
> > > Audrey:
> > > 
> > > Pleasanton, CA BMC training center.  It is 'around the corner' 
> > > from the old
> > > Remedy Training Center. 
> > > 
> > > James Mckenzie
> > > 
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> > > Sent: Thursday, August 31, 2006 12:01 PM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > > 
> > > James,
> > > 
> > > Where was this class held?
> > > 
> > > Audrey
> > > 
> > > - Original Message -
> > > From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> > > <[EMAIL PROTECTED]>
> > > Date: Thursday, August 31, 2006 2:54 pm
> > > Subject: Re: Heloo
> > > 
> > > > Audrey:
> > > > 
> > > > Yes there was the normal $500/day school charge.  However, we
> > > got to
> > > > do something special each day for lunch.  The first day was a
> > > get
> > > > together with Engineering.  The second was a session with
> > DOUG! 

Re: Hellllloooooo!!!!

[Audrey H Franklin]

James,

Thanks, I suspect you have more experience in Remedy development that 
many RSP certificate holders, and at the end of the day, that counts.

My experience is Remedy installations, Patch Upgrades, migrations and 
support, hence my drive to acquire the developer's experience. I am 
hoping that the applications I develop would open a door for me in the 
developer's world here at work.

I perform my duties at work during the day, and then go home in the 
evening to develop workflow. 

It's fun!

Audrey

- Original Message -
From: "McKenzie, James J C-E LCMC HQISEC/L3" 
<[EMAIL PROTECTED]>
Date: Thursday, August 31, 2006 4:29 pm
Subject: Re: Heloo

> Audrey:
> 
> I'm proud of your desire to get 'certified'.  It definitely helps 
> when you
> look for work or are out on a consulting gig.
> 
> I have experience going back to 3.2.1 on Oracle 7.3.3.  Them were 
> the good
> old days
> 
> James McKenzie 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006 1:01 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> James,
> 
> I am not sure about MacTel, but my configuration at home is AR Server
> 6.3 Patch 16 on WindowsXP Pro.
> 
> I will continue to develop applications until my confidence level is
> elevated. If I don't think I am ready by the third week in 
> September, I will
> reschedule for the November class in Pleasanton, CA.
> 
> I acquired ITIL Foundations Certification in July, and I'm using this
> success as motivation for the RSP Certification. 
> 
> Audrey
> 
> 
> 
> - Original Message -
> From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> <[EMAIL PROTECTED]>
> Date: Thursday, August 31, 2006 3:26 pm
> Subject: Re: Heloo
> 
> > Audrey:
> > 
> > Do you have Lenny's RSP prep file?  If not send him a request to 
> get 
> > it.  It will help, from what I understand, greatly.
> > 
> > Also, be prepared for a strenuous week.  I've heard the test is 
> > gruling.I'm glad that you installed Remedy on you home computer 
> and 
> > are working with it.  I'm just wondering if it will work on a 
> MacTel 
> > with WindowsXP
> Pro
> > installed.  
> > 
> > James McKenzie
> > 
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> > Sent: Thursday, August 31, 2006 12:23 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> > 
> > James,
> > 
> > I am not familiar with Pleasanton, CA. All Remedy Classes I 
> attended 
> > were in Columbia, MD.
> > 
> > However, I plan to take the RSP class in October, and would like 
> to 
> > know if you have any pointers on the best way to prepare? My 
> role and 
> > responsibilities at work does not give me any opportunity to 
> develop, 
> > so I installed Remedy at home and am trying to build applications.
> > 
> > All suggestions are welcome.
> > 
> > Many Thanks,
> > 
> > Audrey Franklin
> > 
> > - Original Message -
> > From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> > <[EMAIL PROTECTED]>
> > Date: Thursday, August 31, 2006 3:08 pm
> > Subject: Re: Heloo
> > 
> > > Audrey:
> > > 
> > > Pleasanton, CA BMC training center.  It is 'around the corner' 
> > > from the old
> > > Remedy Training Center. 
> > > 
> > > James Mckenzie
> > > 
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> > > Sent: Thursday, August 31, 2006 12:01 PM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > > 
> > > James,
> > > 
> > > Where was this class held?
> > > 
> > > Audrey
> > > 
> > > - Original Message -
> > > From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> > > <[EMAIL PROTECTED]>
> > > Date: Thursday, August 31, 2006 2:54 pm
> > > Subject: Re: Heloo
> > > 
> > > > Audrey:
> > > > 
> > > > Yes there was the normal $500/day school charge.  However, we
> > > got to
> > > > do something special each day for lunch.  The first day was a
> > > get
> > > > together with Engineering.  The second was a session with
> > DOUG!  
> > > The
> > > > third was a
> > > get
> > > > together with employees of BMC.  It was definitely worth the
> > > monies as
> > > > we got to ask questions and work with the fine folks at BMC. 
> I
> > > walked
> > > > away with a good deal of knowledge and a lot of walking (I
> > > stayed at
> > > > the Larkspur and got to eat In-n-Out!)
> > > > 
> > > > James McKenzie
> > > > 
> > > > 
> > > > -Original Message-
> > > > From: Action Request System discussion list(ARSList) 
> > > > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> > > > Sent: Thursday, August 31, 2006 11:51 AM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Heloo
> > > > 
> > > > James,
> > > > 
> > > > Thanks, is t

Re: SSO via user tool

[Wixson Carolyn L PSNS]

Title: Re: SSO via user tool
**




Benjamin,
 
We are 
also CAC enabled. We need to get the mid-tier up for Requesters to submit 
tickets. Our management does not want them to see a login 
screen.
 
Can 
you share your CAC solution?
 
We are 
currently using:
  
ARS ver 5.1.2
  
HelpDesk ver 5.6
 
We may 
be upgrading to ARS ver 6.3 very soon.
 
Any 
help you can give will be GREATLY appreciated.
Carolyn Wixson (360) 476-6197PSNS & 
IMFRemedy ARS Administrator 


  -Original Message-From: Watson Benjamin A Contr 
  AFWA/XOO [mailto:[EMAIL PROTECTED]Sent: Friday, 
  August 04, 2006 10:31To: arslist@ARSLIST.ORGSubject: Re: 
  [ARSLIST] SSO via user tool** 
  
  I tend to agree with Scott in that a majority of the 
  solutions I found were "glorified password managers" that would essentially 
  store/encrypt user passwords locally.  The user could then associate a 
  stored password to an application and, upon launching the application, the 
  password manager would supply the data.
   
  In our particular shop, we had Remedy set up to 
  authenticate against the network, but that functionality went away when we 
  transitioned to DoD Common Access Cards (CAC) to access the 
  LAN.
   
  One of the developers I worked with was clever enough to 
  write his own application to read the credentials from the CAC and use that to 
  authenticate and log into Remedy.  This functionality has been mirrored 
  to the web.  The only "slightly" annoying thing is that you must enter 
  your PIN, but it works.
   
  This approach is nice in that smart card login can handle 
  verifying that the credientials on the CAC against a certificate authority 
  when accessing the LAN, which has all been invented 
before.
   
  
  //SIGNED//BENJAMIN A WATSON, Contractor, 
  AFWA/XOOSAIC - Remedy TeamCommercial: (402) 294-8225DSN: 
  271-8225mailto:[EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
   
  
  
  From: Action Request System discussion 
  list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott 
  HammonsSent: Friday, August 04, 2006 11:44 AMTo: 
  arslist@ARSLIST.ORGSubject: Re: SSO via user 
  tool
  ** 
  
  
  I believe Doug may be 
  referring to the built in integration to provide an SSO functionality against 
  an LDAP store.  If this is the case, this is just telling Remedy to use 
  the LDAP store to handle the authentication.  This would then handle the 
  SSO functionality for both the web app and the client.  I could be wrong, 
  but this is my assumption. If Doug could clarify this, it would be 
  helpful in understanding the stated direction for Remedy.
   
  Having said that, I just worked with a 
  client who did a major comparison between the leading "SSO" vendors on the 
  market.  All of them could be characterized as "password management with 
  a nomenclature of sso" Some work better than others, but essentially they 
  are all pitching the same thing.  
   
  For a true "SSO" solution, you would have 
  to a have central repository that all applications could reference for 
  authentication information.  LDAP is the closest your going to get to 
  that and not all applications support LDAP integration.  As a matter of 
  fact, most applications handle authentication individually with their own 
  login interfaces.  So the closest thing you have in the marketplace today 
  for SSO is "password management" applications that will allow users to 
  manage their credentials to all their required applications.  To the end 
  user this still provides the "SSO" experience regardless of how it is handled 
  on the backend.  
   
  It's good to see this discussion 
  taking place in the ARSList, as this seems to be the hot topic 
  across most industries today.    I'm looking 
  forward to ongoing discussions in this area.
   
  Just my .02.
   
  Scott
   
   
   
  
  
  From: Action Request System discussion 
  list(ARSList) on behalf of patrick zandiSent: Fri 8/4/2006 
  08:52To: arslist@ARSLIST.ORGSubject: Re: SSO via user 
  tool
  
  I was told by Doug.. that there would be Built in 
  Functionality on theusertool to do this already.. no documentation on it.. 
  but it isthere..now.. with that said.. I have a ticket in on this and 
  have recieved nofeedback on the latest.. I am planning on following up on 
  this nextweek.. I hope.I know I had issues with the original version 
  of their plugin.. (remedy's)it worked with a userid and a password.. well 
  we don't do that anymore.. so..But do not know the latest...I 
  understood clearly that the same functionality that gives you sso 
  onmid-tier is built into the client tool so that you can SSO exactly 
  thesame way.. using there plug-in.. they (suppose to anyway) have 
  asample with all the code and plug-in stuff into a windows based 
  file..and once compiled it just works.. so..The other ones listed 
  here.. I understood to be more of a passwordmanagment with a nomenclature 
  of sso.. which they are not, to includethe one remedy sells.On

Re: Hellllloooooo!!!!

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Heloo
**





Audrey:


I'm proud of your desire to get 'certified'.  It definitely helps when you look for work or are out on a consulting gig.

I have experience going back to 3.2.1 on Oracle 7.3.3.  Them were the good old days


James McKenzie 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
Sent: Thursday, August 31, 2006 1:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo


James,


I am not sure about MacTel, but my configuration at home is AR Server
6.3 Patch 16 on WindowsXP Pro.


I will continue to develop applications until my confidence level is elevated. If I don't think I am ready by the third week in September, I will reschedule for the November class in Pleasanton, CA.

I acquired ITIL Foundations Certification in July, and I'm using this success as motivation for the RSP Certification. 


Audrey




- Original Message -
From: "McKenzie, James J C-E LCMC HQISEC/L3" 
<[EMAIL PROTECTED]>
Date: Thursday, August 31, 2006 3:26 pm
Subject: Re: Heloo


> Audrey:
> 
> Do you have Lenny's RSP prep file?  If not send him a request to get 
> it.  It will help, from what I understand, greatly.
> 
> Also, be prepared for a strenuous week.  I've heard the test is 
> gruling.I'm glad that you installed Remedy on you home computer and 
> are working with it.  I'm just wondering if it will work on a MacTel 
> with WindowsXP
Pro
> installed.  
> 
> James McKenzie
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006 12:23 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> James,
> 
> I am not familiar with Pleasanton, CA. All Remedy Classes I attended 
> were in Columbia, MD.
> 
> However, I plan to take the RSP class in October, and would like to 
> know if you have any pointers on the best way to prepare? My role and 
> responsibilities at work does not give me any opportunity to develop, 
> so I installed Remedy at home and am trying to build applications.
> 
> All suggestions are welcome.
> 
> Many Thanks,
> 
> Audrey Franklin
> 
> - Original Message -
> From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> <[EMAIL PROTECTED]>
> Date: Thursday, August 31, 2006 3:08 pm
> Subject: Re: Heloo
> 
> > Audrey:
> > 
> > Pleasanton, CA BMC training center.  It is 'around the corner' 
> > from the old
> > Remedy Training Center. 
> > 
> > James Mckenzie
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
> > Sent: Thursday, August 31, 2006 12:01 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> > 
> > James,
> > 
> > Where was this class held?
> > 
> > Audrey
> > 
> > - Original Message -
> > From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> > <[EMAIL PROTECTED]>
> > Date: Thursday, August 31, 2006 2:54 pm
> > Subject: Re: Heloo
> > 
> > > Audrey:
> > > 
> > > Yes there was the normal $500/day school charge.  However, we
> > got to
> > > do something special each day for lunch.  The first day was a
> > get
> > > together with Engineering.  The second was a session with
> DOUG!  
> > The
> > > third was a
> > get
> > > together with employees of BMC.  It was definitely worth the
> > monies as
> > > we got to ask questions and work with the fine folks at BMC.  I
> > walked
> > > away with a good deal of knowledge and a lot of walking (I
> > stayed at
> > > the Larkspur and got to eat In-n-Out!)
> > > 
> > > James McKenzie
> > > 
> > > 
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
> > > Sent: Thursday, August 31, 2006 11:51 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > > 
> > > James,
> > > 
> > > Thanks, is there a charge/fee for this boot camp?
> > > 
> > > Audrey
> > > 
> > > 
> > > - Original Message -
> > > From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> > > <[EMAIL PROTECTED]>
> > > Date: Thursday, August 31, 2006 2:41 pm
> > > Subject: Re: Heloo
> > > 
> > > > Audrey:
> > > > 
> > > > None of the non-attendees had access.  I think that BMC wanted
> > > to hold
> > > > a series of Boot Camps where the presentations would be run
> again.
> > > > Unfortunately, this did not happen.
> > > > I attended the Boot Camp at P'town in December of 2004.  It was
> > > very
> > > > informative and I would like to see this offered again for
those
> > > of us
> > > > who cannot attend BUW for one reason or another.
> > > > 
> > > > James McKenzie
> > > > 
> > > > 
> > > > -Original Message-
> > > > From: Action Request System discussion list(ARSList) 
> > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Fr

Re: Bulk remove users part II

[Heider, Stephen]

 

Mike,

This is done all the time ???

One way is to add a display only radio button field that includes one
option: "Delete".  A filter on your form is used to perform the actual
delete with the Application-Delete-Entry command.  The escalation will
set this field to "Delete" for all matching records. 

If you want to extend this concept add one more selection to the said
radio button called "Ready to Delete".  One or more processes and/or
escalations would set this field to "Ready to Delete".  Then an
escalation would run nightly (for example) that sets this field to
"Delete" for all records that have the field set to "Ready to Delete".
This way, you have some time during the day (if you want) to review
records that are flagged for deletion.

To take this one step further, set the Field Id of the radio button
field to a number that you normally won't use (within the range of user
defined Id numbers).  Then, you can simply copy this field to any other
form (keeping the same field Id) and update the one filter that will
handle any number of tables.


Stephen


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michael LoSapio
Sent: Thursday, August 31, 2006 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Bulk remove users part II

All, 

So, I read what a bunch of you had posted and spoke with Remedy Support.
The "BEST" thing I could come up with was an escalation to run on the
SHR:People with the Run If qualification being something like
'Submitter'="Mike" then run process Application-Delete-Entry
"SHR:People" "Request ID"

So, I was basically told me there was NO way to script the removal
process to run nightly without ANY actual manual intervention. ie: we
would need to change the RUN IF qualification manually in order to
remove entries in the form. 

Is this in fact correct?... there is no way to run a nightly process
which traverses through an imported list of "Submitters" and removes
them all from the system?? Is there a way to create a variable in the
escalation's RUN IF string... or can I execute it off a command line. 


I was pretty shocked to hear this too, being new to the AR system and
reading all the documentation about how it is supposed to adapt to YOUR
business needs and not adapt your business needs to the system. 



Any input would be greatly appreciated. 

-Mike


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Re: Hellllloooooo!!!!

[Audrey H Franklin]

James,

I am not sure about MacTel, but my configuration at home is AR Server 
6.3 Patch 16 on WindowsXP Pro.

I will continue to develop applications until my confidence level is 
elevated. If I don't think I am ready by the third week in September, 
I will reschedule for the November class in Pleasanton, CA.

I acquired ITIL Foundations Certification in July, and I'm using this 
success as motivation for the RSP Certification. 

Audrey



- Original Message -
From: "McKenzie, James J C-E LCMC HQISEC/L3" 
<[EMAIL PROTECTED]>
Date: Thursday, August 31, 2006 3:26 pm
Subject: Re: Heloo

> Audrey:
> 
> Do you have Lenny's RSP prep file?  If not send him a request to 
> get it.  It
> will help, from what I understand, greatly.
> 
> Also, be prepared for a strenuous week.  I've heard the test is 
> gruling.I'm glad that you installed Remedy on you home computer 
> and are working with
> it.  I'm just wondering if it will work on a MacTel with WindowsXP 
Pro
> installed.  
> 
> James McKenzie
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006 12:23 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> James,
> 
> I am not familiar with Pleasanton, CA. All Remedy Classes I 
> attended were in
> Columbia, MD.
> 
> However, I plan to take the RSP class in October, and would like 
> to know if
> you have any pointers on the best way to prepare? My role and
> responsibilities at work does not give me any opportunity to 
> develop, so I
> installed Remedy at home and am trying to build applications.
> 
> All suggestions are welcome.
> 
> Many Thanks,
> 
> Audrey Franklin
> 
> - Original Message -
> From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> <[EMAIL PROTECTED]>
> Date: Thursday, August 31, 2006 3:08 pm
> Subject: Re: Heloo
> 
> > Audrey:
> > 
> > Pleasanton, CA BMC training center.  It is 'around the corner' 
> > from the old
> > Remedy Training Center. 
> > 
> > James Mckenzie
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> > Sent: Thursday, August 31, 2006 12:01 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> > 
> > James,
> > 
> > Where was this class held?
> > 
> > Audrey
> > 
> > - Original Message -
> > From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> > <[EMAIL PROTECTED]>
> > Date: Thursday, August 31, 2006 2:54 pm
> > Subject: Re: Heloo
> > 
> > > Audrey:
> > > 
> > > Yes there was the normal $500/day school charge.  However, we
> > got to
> > > do something special each day for lunch.  The first day was a
> > get
> > > together with Engineering.  The second was a session with 
> DOUG!  
> > The
> > > third was a
> > get
> > > together with employees of BMC.  It was definitely worth the
> > monies as
> > > we got to ask questions and work with the fine folks at BMC.  I
> > walked
> > > away with a good deal of knowledge and a lot of walking (I
> > stayed at
> > > the Larkspur and got to eat In-n-Out!)
> > > 
> > > James McKenzie
> > > 
> > > 
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> > > Sent: Thursday, August 31, 2006 11:51 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > > 
> > > James,
> > > 
> > > Thanks, is there a charge/fee for this boot camp?
> > > 
> > > Audrey
> > > 
> > > 
> > > - Original Message -
> > > From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> > > <[EMAIL PROTECTED]>
> > > Date: Thursday, August 31, 2006 2:41 pm
> > > Subject: Re: Heloo
> > > 
> > > > Audrey:
> > > > 
> > > > None of the non-attendees had access.  I think that BMC wanted
> > > to hold
> > > > a series of Boot Camps where the presentations would be run
> again.
> > > > Unfortunately, this did not happen.
> > > > I attended the Boot Camp at P'town in December of 2004.  It was
> > > very
> > > > informative and I would like to see this offered again for 
those
> > > of us
> > > > who cannot attend BUW for one reason or another.
> > > > 
> > > > James McKenzie
> > > > 
> > > > 
> > > > -Original Message-
> > > > From: Action Request System discussion list(ARSList) 
> > > > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> > > > Sent: Thursday, August 31, 2006 11:25 AM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Heloo
> > > > 
> > > > I am in the office as well. Been working with Remedy for 4
> > > years,
> > > > attendedone RUG, which was wonderful.
> > > > 
> > > > Hoping that the presentations are made available to those who
> > > could
> > > > not attend. Last year, I did not have access to a single
> > > presentation.>
> > > > Audrey Franklin
> > > > 
> > > > - Original Message -
> > > > Fr

Bulk remove users part II

[Michael LoSapio]

All, 

So, I read what a bunch of you had posted and spoke with Remedy Support. The
"BEST" thing I could come up with was an escalation to run on the SHR:People
with the 
Run If qualification being something like 'Submitter'="Mike" then run
process Application-Delete-Entry "SHR:People" "Request ID"

So, I was basically told me there was NO way to script the removal process
to run nightly without ANY actual manual intervention. ie: we would need to
change the RUN IF qualification manually in order to remove entries in the
form. 

Is this in fact correct?... there is no way to run a nightly process which
traverses through an imported list of "Submitters" and removes them all from
the system?? Is there a way to create a variable in the escalation's RUN IF
string... or can I execute it off a command line. 


I was pretty shocked to hear this too, being new to the AR system and
reading all the documentation about how it is supposed to adapt to YOUR
business needs and not adapt your business needs to the system. 



Any input would be greatly appreciated. 

-Mike

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Re: Creating 'opGet' and 'opGetList' webservices

[Stephen Earl]

Hi Joe,

It wasn't the process that was causing me the problems, it appears it
was an inconsistancy in the Admin Tool, as when creating these
services it would present the wrong fields in the input mapping and
output mapping dialogs...

I've since resolved this and now it appears to be ok.

Thanks for the offer of assistance.

Stephen

On 29/08/06, Joe DeSouza <[EMAIL PROTECTED]> wrote:

**

Stephen,

What is it that you do not understand about the process of creating a web
service?

Are you having a problem with any part of the creation of the serivice?
Since you say you are new to it, I just thought I'd ask if you have
installed the WSDL libraries necessary to be installed at the time of
installing the AR Server before you attempt to create any web services.

Do write back with a little more information on where you are failing to
create the web service so we here would know where exactly you need help.

There are tools that might be useful to check the web service you create
after you have created them.. I used one such tool called Soap Sonar.. There
is a free trial version that you could download for a one time use..

Cheers

Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.


- Original Message 
From: Stephen Earl <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, August 29, 2006 5:37:41 AM
Subject: Creating 'opGet' and 'opGetList' webservices

All,

I'm trying to create a couple of WebServices that will allow us to expose a
remedy form via a webservice so that an external application can query
remedy via the webservice to retrieve records...

I'm having some problems understanding how to define a webservice to perform
this function, we've got 'create' operations running fine just the queries
left.

I've been through the ARS 7.0 Integrating book and it's still not much
clearer :(

Any pointers or advice on this would be much appreciated.

Stephen.
__20060125___This posting was submitted
with HTML in it___


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Re: Hellllloooooo!!!!

[Audrey H Franklin]

James,

Yes, I have it.

Thanks,

Audrey

- Original Message -
From: "McKenzie, James J C-E LCMC HQISEC/L3" 
<[EMAIL PROTECTED]>
Date: Thursday, August 31, 2006 3:26 pm
Subject: Re: Heloo

> Audrey:
> 
> Do you have Lenny's RSP prep file?  If not send him a request to 
> get it.  It
> will help, from what I understand, greatly.
> 
> Also, be prepared for a strenuous week.  I've heard the test is 
> gruling.I'm glad that you installed Remedy on you home computer 
> and are working with
> it.  I'm just wondering if it will work on a MacTel with WindowsXP 
Pro
> installed.  
> 
> James McKenzie
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006 12:23 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> James,
> 
> I am not familiar with Pleasanton, CA. All Remedy Classes I 
> attended were in
> Columbia, MD.
> 
> However, I plan to take the RSP class in October, and would like 
> to know if
> you have any pointers on the best way to prepare? My role and
> responsibilities at work does not give me any opportunity to 
> develop, so I
> installed Remedy at home and am trying to build applications.
> 
> All suggestions are welcome.
> 
> Many Thanks,
> 
> Audrey Franklin
> 
> - Original Message -
> From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> <[EMAIL PROTECTED]>
> Date: Thursday, August 31, 2006 3:08 pm
> Subject: Re: Heloo
> 
> > Audrey:
> > 
> > Pleasanton, CA BMC training center.  It is 'around the corner' 
> > from the old
> > Remedy Training Center. 
> > 
> > James Mckenzie
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> > Sent: Thursday, August 31, 2006 12:01 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> > 
> > James,
> > 
> > Where was this class held?
> > 
> > Audrey
> > 
> > - Original Message -
> > From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> > <[EMAIL PROTECTED]>
> > Date: Thursday, August 31, 2006 2:54 pm
> > Subject: Re: Heloo
> > 
> > > Audrey:
> > > 
> > > Yes there was the normal $500/day school charge.  However, we
> > got to
> > > do something special each day for lunch.  The first day was a
> > get
> > > together with Engineering.  The second was a session with 
> DOUG!  
> > The
> > > third was a
> > get
> > > together with employees of BMC.  It was definitely worth the
> > monies as
> > > we got to ask questions and work with the fine folks at BMC.  I
> > walked
> > > away with a good deal of knowledge and a lot of walking (I
> > stayed at
> > > the Larkspur and got to eat In-n-Out!)
> > > 
> > > James McKenzie
> > > 
> > > 
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> > > Sent: Thursday, August 31, 2006 11:51 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > > 
> > > James,
> > > 
> > > Thanks, is there a charge/fee for this boot camp?
> > > 
> > > Audrey
> > > 
> > > 
> > > - Original Message -
> > > From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> > > <[EMAIL PROTECTED]>
> > > Date: Thursday, August 31, 2006 2:41 pm
> > > Subject: Re: Heloo
> > > 
> > > > Audrey:
> > > > 
> > > > None of the non-attendees had access.  I think that BMC wanted
> > > to hold
> > > > a series of Boot Camps where the presentations would be run
> again.
> > > > Unfortunately, this did not happen.
> > > > I attended the Boot Camp at P'town in December of 2004.  It was
> > > very
> > > > informative and I would like to see this offered again for 
those
> > > of us
> > > > who cannot attend BUW for one reason or another.
> > > > 
> > > > James McKenzie
> > > > 
> > > > 
> > > > -Original Message-
> > > > From: Action Request System discussion list(ARSList) 
> > > > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> > > > Sent: Thursday, August 31, 2006 11:25 AM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Heloo
> > > > 
> > > > I am in the office as well. Been working with Remedy for 4
> > > years,
> > > > attendedone RUG, which was wonderful.
> > > > 
> > > > Hoping that the presentations are made available to those who
> > > could
> > > > not attend. Last year, I did not have access to a single
> > > presentation.>
> > > > Audrey Franklin
> > > > 
> > > > - Original Message -
> > > > From: "Pickering, Christopher" 
> > > > <[EMAIL PROTECTED]>
> > > > Date: Thursday, August 31, 2006 2:11 pm
> > > > Subject: Re: Heloo
> > > > 
> > > > > Not by a long shot.
> > > > > 
> > > > > Chris Pickering
> > > > > 
> > > > > -Original Message-
> > > > > From: Action Request System discussion list(ARSList) 
> > > > > [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> > > > > Sent:

Re: Attachment Format Conversion?

[lars . j . pettersson]

**



Do You 
mean slots in an attachmentspool? Yes, I have wf checking if 'file1'!= $NULL$ 
for example, works. /L ars

  -Original Message-From: Action Request System 
  discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of 
  Grooms, Frederick WSent: Thursday, August 31, 2006 9:19 
  PMTo: arslist@ARSLIST.ORGSubject: Re: Attachment Format 
  Conversion?** 
  
  You can reference the individual attachment fields in the 
  Run-If
  
  
  From: Action Request System discussion 
  list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick 
  cookSent: Thursday, August 31, 2006 2:12 PMTo: 
  arslist@ARSLIST.ORGSubject: Re: Attachment Format 
  Conversion?
  ** 
  
  The only problem from a workflow perspective is that 
  individual attachment fields can't be referenced in Run If 
  qualifications.  But that's kind of a big problem.  If you went to 
  an attachment form methodology, I bet you would have more flexibility, and I 
  think it might work that way.  You could automate the process of opening 
  the attachment, create an Excel macro that did the conversion, and then save 
  the new one.  I haven't done it, but I think it could 
  work.
   
  Comments?
   
  Rick
  
  
  From: Action Request System discussion 
  list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lori 
  GumbinerSent: Thursday, August 31, 2006 10:52 AMTo: 
  arslist@ARSLIST.ORGSubject: Re: Attachment Format 
  Conversion?
  ** The open, detach, save, 
  reattach process is viewed as labor-intensive to use, and would require 
  training and support.. The thought 
  is that a slick button would solve several  concerns. *Lori*Lori 
  GumbinerIT Systems Architecture - Process Automation 
  InitiativesWalgreens Co.847.914.5796 
  


  
  Rick cook 
<[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 
 
08/31/2006 12:24 PM Please respond to arslist 
                  To:     
   arslist@ARSLIST.ORG         cc:       
        
  Subject:        Re: Attachment Format 
Conversion?** 
  Why not just allow the users to 
  open it, save it locally as a .csv, and reattach the .csv?   Rick (at RUG after 
  all) 
  
  From: Action Request System discussion 
  list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lori 
  GumbinerSent: Thursday, August 31, 2006 9:15 AMTo: 
  arslist@ARSLIST.ORGSubject: Attachment Format 
  Conversion?** Hi guys!  the  WAG Remedy team all stayed 
  home from "RUG in a BUG" this year, too. And, we are trying to do a nifty trick:       
   User opens a record with an attachment file that is an Excel worksheet, 
  formatted *.xls        Can we give the User a button on the 
  Remedy form that will convert that attachment to *.csv format? We have brainstormed all 
  sorts of ideas (some feasible, some wishful thinking) , e.g. calling a 
  converter utility, or using OLE to run a  macro in the xls to save it as 
  csv. Thought 
  we'd bring the List's creativity to the problem.  Any ideas? Oh, and any utility needs 
  to be credible and free. ARS System Specs:Remedy: 6.3, patch 17SunOS 5.9 Oracle 9.2.0.4.0 *Lori*Lori 
  GumbinerIT Systems Architecture - Process Automation 
  InitiativesWalgreens Co.847.914.5796 
  __20060125___This posting was submitted with HTML in 
  it___ __20060125___This posting 
  was submitted with HTML in it___ 
  __20060125___This posting was submitted with 
  HTML in it___ __20060125___This posting was submitted with 
  HTML in it___ __20060125___This posting was submitted with 
  HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: Hellllloooooo!!!!

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Heloo
**





Audrey:


Do you have Lenny's RSP prep file?  If not send him a request to get it.  It will help, from what I understand, greatly.

Also, be prepared for a strenuous week.  I've heard the test is gruling.  I'm glad that you installed Remedy on you home computer and are working with it.  I'm just wondering if it will work on a MacTel with WindowsXP Pro installed.  

James McKenzie
 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
Sent: Thursday, August 31, 2006 12:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo


James,


I am not familiar with Pleasanton, CA. All Remedy Classes I attended were in Columbia, MD.


However, I plan to take the RSP class in October, and would like to know if you have any pointers on the best way to prepare? My role and responsibilities at work does not give me any opportunity to develop, so I installed Remedy at home and am trying to build applications.

All suggestions are welcome.


Many Thanks,


Audrey Franklin


- Original Message -
From: "McKenzie, James J C-E LCMC HQISEC/L3" 
<[EMAIL PROTECTED]>
Date: Thursday, August 31, 2006 3:08 pm
Subject: Re: Heloo


> Audrey:
> 
> Pleasanton, CA BMC training center.  It is 'around the corner' 
> from the old
> Remedy Training Center. 
> 
> James Mckenzie
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006 12:01 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> James,
> 
> Where was this class held?
> 
> Audrey
> 
> - Original Message -
> From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> <[EMAIL PROTECTED]>
> Date: Thursday, August 31, 2006 2:54 pm
> Subject: Re: Heloo
> 
> > Audrey:
> > 
> > Yes there was the normal $500/day school charge.  However, we
> got to
> > do something special each day for lunch.  The first day was a
> get
> > together with Engineering.  The second was a session with DOUG!  
> The
> > third was a
> get
> > together with employees of BMC.  It was definitely worth the
> monies as
> > we got to ask questions and work with the fine folks at BMC.  I
> walked
> > away with a good deal of knowledge and a lot of walking (I
> stayed at
> > the Larkspur and got to eat In-n-Out!)
> > 
> > James McKenzie
> > 
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
> > Sent: Thursday, August 31, 2006 11:51 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> > 
> > James,
> > 
> > Thanks, is there a charge/fee for this boot camp?
> > 
> > Audrey
> > 
> > 
> > - Original Message -
> > From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> > <[EMAIL PROTECTED]>
> > Date: Thursday, August 31, 2006 2:41 pm
> > Subject: Re: Heloo
> > 
> > > Audrey:
> > > 
> > > None of the non-attendees had access.  I think that BMC wanted
> > to hold
> > > a series of Boot Camps where the presentations would be run
again.
> > > Unfortunately, this did not happen.
> > > I attended the Boot Camp at P'town in December of 2004.  It was
> > very
> > > informative and I would like to see this offered again for those
> > of us
> > > who cannot attend BUW for one reason or another.
> > > 
> > > James McKenzie
> > > 
> > > 
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
> > > Sent: Thursday, August 31, 2006 11:25 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > > 
> > > I am in the office as well. Been working with Remedy for 4
> > years,
> > > attendedone RUG, which was wonderful.
> > > 
> > > Hoping that the presentations are made available to those who
> > could
> > > not attend. Last year, I did not have access to a single
> > presentation.>
> > > Audrey Franklin
> > > 
> > > - Original Message -
> > > From: "Pickering, Christopher" 
> > > <[EMAIL PROTECTED]>
> > > Date: Thursday, August 31, 2006 2:11 pm
> > > Subject: Re: Heloo
> > > 
> > > > Not by a long shot.
> > > > 
> > > > Chris Pickering
> > > > 
> > > > -Original Message-
> > > > From: Action Request System discussion list(ARSList) 
> > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
> > > > Sent: Thursday, August 31, 2006 2:08 PM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Heloo
> > > > 
> > > > You two are not alone.
> > > > 
> > > > Axton
> > > > 
> > > > On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 
> > > > <[EMAIL PROTECTED]> wrote:
> > > > > **
> > > > > Fred:
> > > > >
> > > > > The people who normally post a lot are at BUW.  You and I
> > are at
> > > > work
> > > > > enjoying ourselves...
> > > > >
> > > > > James McKenzie
> > > > >
>

Re: Hellllloooooo!!!!

[Audrey H Franklin]

James,

I am not familiar with Pleasanton, CA. All Remedy Classes I attended 
were in Columbia, MD.

However, I plan to take the RSP class in October, and would like to 
know if you have any pointers on the best way to prepare? My role and 
responsibilities at work does not give me any opportunity to develop, 
so I installed Remedy at home and am trying to build applications.

All suggestions are welcome.

Many Thanks,

Audrey Franklin

- Original Message -
From: "McKenzie, James J C-E LCMC HQISEC/L3" 
<[EMAIL PROTECTED]>
Date: Thursday, August 31, 2006 3:08 pm
Subject: Re: Heloo

> Audrey:
> 
> Pleasanton, CA BMC training center.  It is 'around the corner' 
> from the old
> Remedy Training Center. 
> 
> James Mckenzie
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006 12:01 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> James,
> 
> Where was this class held?
> 
> Audrey
> 
> - Original Message -
> From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> <[EMAIL PROTECTED]>
> Date: Thursday, August 31, 2006 2:54 pm
> Subject: Re: Heloo
> 
> > Audrey:
> > 
> > Yes there was the normal $500/day school charge.  However, we 
> got to 
> > do something special each day for lunch.  The first day was a 
> get 
> > together with Engineering.  The second was a session with DOUG!  
> The 
> > third was a
> get
> > together with employees of BMC.  It was definitely worth the 
> monies as 
> > we got to ask questions and work with the fine folks at BMC.  I 
> walked 
> > away with a good deal of knowledge and a lot of walking (I 
> stayed at 
> > the Larkspur and got to eat In-n-Out!)
> > 
> > James McKenzie
> > 
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> > Sent: Thursday, August 31, 2006 11:51 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> > 
> > James,
> > 
> > Thanks, is there a charge/fee for this boot camp?
> > 
> > Audrey
> > 
> > 
> > - Original Message -
> > From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> > <[EMAIL PROTECTED]>
> > Date: Thursday, August 31, 2006 2:41 pm
> > Subject: Re: Heloo
> > 
> > > Audrey:
> > > 
> > > None of the non-attendees had access.  I think that BMC wanted
> > to hold
> > > a series of Boot Camps where the presentations would be run 
again.
> > > Unfortunately, this did not happen.
> > > I attended the Boot Camp at P'town in December of 2004.  It was
> > very
> > > informative and I would like to see this offered again for those
> > of us
> > > who cannot attend BUW for one reason or another.
> > > 
> > > James McKenzie
> > > 
> > > 
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> > > Sent: Thursday, August 31, 2006 11:25 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > > 
> > > I am in the office as well. Been working with Remedy for 4
> > years,
> > > attendedone RUG, which was wonderful.
> > > 
> > > Hoping that the presentations are made available to those who
> > could
> > > not attend. Last year, I did not have access to a single
> > presentation.>
> > > Audrey Franklin
> > > 
> > > - Original Message -
> > > From: "Pickering, Christopher" 
> > > <[EMAIL PROTECTED]>
> > > Date: Thursday, August 31, 2006 2:11 pm
> > > Subject: Re: Heloo
> > > 
> > > > Not by a long shot.
> > > > 
> > > > Chris Pickering
> > > > 
> > > > -Original Message-
> > > > From: Action Request System discussion list(ARSList) 
> > > > [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> > > > Sent: Thursday, August 31, 2006 2:08 PM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Heloo
> > > > 
> > > > You two are not alone.
> > > > 
> > > > Axton
> > > > 
> > > > On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 
> > > > <[EMAIL PROTECTED]> wrote:
> > > > > **
> > > > > Fred:
> > > > >
> > > > > The people who normally post a lot are at BUW.  You and I
> > are at
> > > > work
> > > > > enjoying ourselves...
> > > > >
> > > > > James McKenzie
> > > > >
> > > > > 
> > > > > From: Action Request System discussion list(ARSList) 
> > > > > [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, 
> Frederick W
> > > > > Sent: Thursday, August 31, 2006 10:54 AM
> > > > >
> > > > > To: arslist@ARSLIST.ORG
> > > > > Subject: Re: Heloo
> > > > >
> > > > >
> > > > > To: arslist@ARSLIST.ORG
> > > > > Subject: Re: Heloo
> > > > >
> > > > >
> > > > > **
> > > > > A bunch of us regulars are here.
> > > > > Does that mean that the ones at BUW are irregular?
> > > > >
> > > > > Fred
> > > > > 
> > > > > From: Action Request System discussion li

Re: Hellllloooooo!!!!

[Axton]

For sure.

Axton

On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]> wrote:

**


Axton:

That was it's porpoise...(Yes, this is deliberate.)

BTW, in case you win the MVP, congratulations.  I'm sure the opposite is
true.

James McKenzie


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, August 31, 2006 11:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo




Got a good laugh out of that ;)


Axton

On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]> wrote:
> **
>
>
> Axton:
>
> Coming from you, that's scary.
>
> I will not be here for the next few days.
>
>
> James McKenzie
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Thursday, August 31, 2006 11:08 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
>
>
>
>
> You two are not alone.
>
> Axton
>
> On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3
> <[EMAIL PROTECTED]> wrote:
> > **
> > Fred:
> >
> > The people who normally post a lot are at BUW.  You and I are at
> > work enjoying ourselves...
> >
> > James McKenzie
> >
> > 
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
> > Sent: Thursday, August 31, 2006 10:54 AM
> >
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> >
> >
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> >
> >
> > **
> > A bunch of us regulars are here.
> > Does that mean that the ones at BUW are irregular?
> >
> > Fred
> > 
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
> > HQISEC/L3
> > Sent: Thursday, August 31, 2006 11:15 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> >
> > **
> >
> > Frank:
> >
> > Nope, I feel the love out here :-).
> >
> > It is very slow because the regulars are at BUW -(
> >
> > James McKenzie
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
> > Sent: Thursday, August 31, 2006 8:32 AM
> > To: arslist@ARSLIST.ORG
> > Subject: OT: Heloo
> >
> > Does anybody else out there feel lonely this week???
> >
> >  __20060125___This posting was
> submitted with HTML
> > in it___ __20060125___This posting
> was submitted
> > with HTML in it___
>
>
__
> _ UNSUBSCRIBE or access ARSlist Archives at
> http://www.wwrug.org
__20060125___This posting was

> submitted with HTML in it___




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Re: Attachment Format Conversion?

[Grooms, Frederick W]

**



You can reference the individual attachment fields in the 
Run-If


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick 
cookSent: Thursday, August 31, 2006 2:12 PMTo: 
arslist@ARSLIST.ORGSubject: Re: Attachment Format 
Conversion?
** 

The only problem from a workflow perspective is that 
individual attachment fields can't be referenced in Run If qualifications.  
But that's kind of a big problem.  If you went to an attachment form 
methodology, I bet you would have more flexibility, and I think it might work 
that way.  You could automate the process of opening the attachment, create 
an Excel macro that did the conversion, and then save the new one.  I 
haven't done it, but I think it could work.
 
Comments?
 
Rick


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lori 
GumbinerSent: Thursday, August 31, 2006 10:52 AMTo: 
arslist@ARSLIST.ORGSubject: Re: Attachment Format 
Conversion?
** The open, detach, save, reattach 
process is viewed as labor-intensive to use, and would require training and 
support.. The thought is that a 
slick button would solve several  concerns. *Lori*Lori 
GumbinerIT Systems Architecture - Process Automation 
InitiativesWalgreens Co.847.914.5796 

  
  

Rick cook 
  <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 
   
  08/31/2006 12:24 PM Please respond to arslist 
                To:     
     arslist@ARSLIST.ORG         cc:         
          Subject: 
         Re: Attachment Format 
  Conversion?** 
Why not just allow the users to 
open it, save it locally as a .csv, and reattach the .csv?   Rick (at RUG after 
all) 

From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lori 
GumbinerSent: Thursday, August 31, 2006 9:15 AMTo: 
arslist@ARSLIST.ORGSubject: Attachment Format Conversion?** Hi 
guys!  the  WAG Remedy team all stayed home from "RUG in a BUG" this 
year, too. And, 
we are trying to do a nifty trick:        User opens a record with 
an attachment file that is an Excel worksheet, formatted *.xls       
 Can we give the User a button on the Remedy form that will convert that 
attachment to *.csv format? We have brainstormed all sorts of ideas (some feasible, some wishful 
thinking) , e.g. calling a converter utility, or using OLE to run a  macro 
in the xls to save it as csv. Thought we'd bring the List's creativity to the 
problem.  Any ideas? Oh, and any utility needs to be credible and free. ARS System Specs:Remedy: 
6.3, patch 17SunOS 5.9 Oracle 9.2.0.4.0 *Lori*Lori 
GumbinerIT Systems Architecture - Process Automation 
InitiativesWalgreens Co.847.914.5796 
__20060125___This posting was submitted with HTML in 
it___ __20060125___This posting was 
submitted with HTML in it___ __20060125___This 
posting was submitted with HTML in it___ __20060125___This 
posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: Hellllloooooo!!!!

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Heloo
**





Claire:


Put down the broom and find a nice comfy chair.  Now, doesn't that feel better?  NOW GET BACK TO WORK and clean out the basement (My father pulled that one on me once.  I fell asleep.and paid for that mistake later) :-)

Actually, Claire, enjoy your days off, but don't take cleaning the garage to seriously.


James McKenzie
 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, August 31, 2006 12:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo


I'm not at BUG, But I'm not at work either!  I took 2 days off in protest  ;)
 
Claire
 
I don't know if cleaning out the garage is better than being at work.





From: Action Request System discussion list(ARSList) on behalf of Axton
Sent: Thu 8/31/2006 1:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo




You two are not alone.


Axton


On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote:
> **
> Fred:
>
> The people who normally post a lot are at BUW.  You and I are at work 
> enjoying ourselves...
>
> James McKenzie
>
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> Sent: Thursday, August 31, 2006 10:54 AM
>
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
>
>
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
>
>
> **
> A bunch of us regulars are here.
> Does that mean that the ones at BUW are irregular?
>
> Fred
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC
> HQISEC/L3
> Sent: Thursday, August 31, 2006 11:15 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
>
> **
>
> Frank:
>
> Nope, I feel the love out here :-).
>
> It is very slow because the regulars are at BUW -(
>
> James McKenzie
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
> Sent: Thursday, August 31, 2006 8:32 AM
> To: arslist@ARSLIST.ORG
> Subject: OT: Heloo
>
> Does anybody else out there feel lonely this week???
>
>  __20060125___This posting was submitted with HTML 
> in it___ __20060125___This posting was submitted 
> with HTML in it___


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Re: Hellllloooooo!!!!

[Sanford, Claire]

I'm not at BUG, But I'm not at work either!  I took 2 days off in protest  ;)
 
Claire
 
I don't know if cleaning out the garage is better than being at work.



From: Action Request System discussion list(ARSList) on behalf of Axton
Sent: Thu 8/31/2006 1:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo



You two are not alone.

Axton

On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]> wrote:
> **
> Fred:
>
> The people who normally post a lot are at BUW.  You and I are at work
> enjoying ourselves...
>
> James McKenzie
>
> 
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
> Sent: Thursday, August 31, 2006 10:54 AM
>
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
>
>
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
>
>
> **
> A bunch of us regulars are here.
> Does that mean that the ones at BUW are irregular?
>
> Fred
> 
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
> HQISEC/L3
> Sent: Thursday, August 31, 2006 11:15 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
>
> **
>
> Frank:
>
> Nope, I feel the love out here :-).
>
> It is very slow because the regulars are at BUW -(
>
> James McKenzie
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
> Sent: Thursday, August 31, 2006 8:32 AM
> To: arslist@ARSLIST.ORG
> Subject: OT: Heloo
>
> Does anybody else out there feel lonely this week???
>
>  __20060125___This posting was
> submitted with HTML in it___
> __20060125___This posting was submitted
> with HTML in it___

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Re: Attachment Format Conversion?

[Rick cook]

**



The only problem from a workflow perspective is that 
individual attachment fields can't be referenced in Run If qualifications.  
But that's kind of a big problem.  If you went to an attachment form 
methodology, I bet you would have more flexibility, and I think it might work 
that way.  You could automate the process of opening the attachment, create 
an Excel macro that did the conversion, and then save the new one.  I 
haven't done it, but I think it could work.
 
Comments?
 
Rick


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lori 
GumbinerSent: Thursday, August 31, 2006 10:52 AMTo: 
arslist@ARSLIST.ORGSubject: Re: Attachment Format 
Conversion?
** The open, detach, save, reattach 
process is viewed as labor-intensive to use, and would require training and 
support.. The thought is that a 
slick button would solve several  concerns. *Lori*Lori 
GumbinerIT Systems Architecture - Process Automation 
InitiativesWalgreens Co.847.914.5796 

  
  

Rick cook 
  <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 
   
  08/31/2006 12:24 PM Please respond to arslist 
                To:     
     arslist@ARSLIST.ORG         cc:         
          Subject: 
         Re: Attachment Format 
  Conversion?** 
Why not just allow the users to 
open it, save it locally as a .csv, and reattach the .csv?   Rick (at RUG after 
all) 

From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lori 
GumbinerSent: Thursday, August 31, 2006 9:15 AMTo: 
arslist@ARSLIST.ORGSubject: Attachment Format Conversion?** Hi 
guys!  the  WAG Remedy team all stayed home from "RUG in a BUG" this 
year, too. And, 
we are trying to do a nifty trick:        User opens a record with 
an attachment file that is an Excel worksheet, formatted *.xls       
 Can we give the User a button on the Remedy form that will convert that 
attachment to *.csv format? We have brainstormed all sorts of ideas (some feasible, some wishful 
thinking) , e.g. calling a converter utility, or using OLE to run a  macro 
in the xls to save it as csv. Thought we'd bring the List's creativity to the 
problem.  Any ideas? Oh, and any utility needs to be credible and free. ARS System Specs:Remedy: 
6.3, patch 17SunOS 5.9 Oracle 9.2.0.4.0 *Lori*Lori 
GumbinerIT Systems Architecture - Process Automation 
InitiativesWalgreens Co.847.914.5796 
__20060125___This posting was submitted with HTML in 
it___ __20060125___This posting was 
submitted with HTML in it___ __20060125___This 
posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: Hellllloooooo!!!!

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Heloo
**





Audrey:


Pleasanton, CA BMC training center.  It is 'around the corner' from the old Remedy Training Center. 


James Mckenzie


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
Sent: Thursday, August 31, 2006 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo


James,


Where was this class held?


Audrey


- Original Message -
From: "McKenzie, James J C-E LCMC HQISEC/L3" 
<[EMAIL PROTECTED]>
Date: Thursday, August 31, 2006 2:54 pm
Subject: Re: Heloo


> Audrey:
> 
> Yes there was the normal $500/day school charge.  However, we got to 
> do something special each day for lunch.  The first day was a get 
> together with Engineering.  The second was a session with DOUG!  The 
> third was a
get
> together with employees of BMC.  It was definitely worth the monies as 
> we got to ask questions and work with the fine folks at BMC.  I walked 
> away with a good deal of knowledge and a lot of walking (I stayed at 
> the Larkspur and got to eat In-n-Out!)
> 
> James McKenzie
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006 11:51 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> James,
> 
> Thanks, is there a charge/fee for this boot camp?
> 
> Audrey
> 
> 
> - Original Message -
> From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> <[EMAIL PROTECTED]>
> Date: Thursday, August 31, 2006 2:41 pm
> Subject: Re: Heloo
> 
> > Audrey:
> > 
> > None of the non-attendees had access.  I think that BMC wanted
> to hold
> > a series of Boot Camps where the presentations would be run again.
> > Unfortunately, this did not happen.
> > I attended the Boot Camp at P'town in December of 2004.  It was
> very
> > informative and I would like to see this offered again for those
> of us
> > who cannot attend BUW for one reason or another.
> > 
> > James McKenzie
> > 
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
> > Sent: Thursday, August 31, 2006 11:25 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> > 
> > I am in the office as well. Been working with Remedy for 4
> years,
> > attendedone RUG, which was wonderful.
> > 
> > Hoping that the presentations are made available to those who
> could
> > not attend. Last year, I did not have access to a single
> presentation.>
> > Audrey Franklin
> > 
> > - Original Message -
> > From: "Pickering, Christopher" 
> > <[EMAIL PROTECTED]>
> > Date: Thursday, August 31, 2006 2:11 pm
> > Subject: Re: Heloo
> > 
> > > Not by a long shot.
> > > 
> > > Chris Pickering
> > > 
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
> > > Sent: Thursday, August 31, 2006 2:08 PM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > > 
> > > You two are not alone.
> > > 
> > > Axton
> > > 
> > > On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 
> > > <[EMAIL PROTECTED]> wrote:
> > > > **
> > > > Fred:
> > > >
> > > > The people who normally post a lot are at BUW.  You and I
> are at
> > > work
> > > > enjoying ourselves...
> > > >
> > > > James McKenzie
> > > >
> > > > 
> > > > From: Action Request System discussion list(ARSList) 
> > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> > > > Sent: Thursday, August 31, 2006 10:54 AM
> > > >
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Heloo
> > > >
> > > >
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Heloo
> > > >
> > > >
> > > > **
> > > > A bunch of us regulars are here.
> > > > Does that mean that the ones at BUW are irregular?
> > > >
> > > > Fred
> > > > 
> > > > From: Action Request System discussion list(ARSList) 
> > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J
> C-E
> > LCMC
> > > > HQISEC/L3
> > > > Sent: Thursday, August 31, 2006 11:15 AM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Heloo
> > > >
> > > > **
> > > >
> > > > Frank:
> > > >
> > > > Nope, I feel the love out here :-).
> > > >
> > > > It is very slow because the regulars are at BUW -(
> > > >
> > > > James McKenzie
> > > >
> > > >
> > > > -Original Message-
> > > > From: Action Request System discussion list(ARSList) 
> > > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
> > > > Sent: Thursday, August 31, 2006 8:32 AM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: OT: Heloo
> > > >
> > > > Does anybody else out there feel lonely this week???
> > > >
> > > >  __20060125___This posting was submitte

Re: Hellllloooooo!!!!

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Heloo
**





Axton:


That was it's porpoise...(Yes, this is deliberate.)


BTW, in case you win the MVP, congratulations.  I'm sure the opposite is true.


James McKenzie
 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Thursday, August 31, 2006 11:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo


Got a good laugh out of that ;)


Axton


On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote:
> **
>
>
> Axton:
>
> Coming from you, that's scary.
>
> I will not be here for the next few days.
>
>
> James McKenzie
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
> Sent: Thursday, August 31, 2006 11:08 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
>
>
>
>
> You two are not alone.
>
> Axton
>
> On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 
> <[EMAIL PROTECTED]> wrote:
> > **
> > Fred:
> >
> > The people who normally post a lot are at BUW.  You and I are at 
> > work enjoying ourselves...
> >
> > James McKenzie
> >
> > 
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> > Sent: Thursday, August 31, 2006 10:54 AM
> >
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> >
> >
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> >
> >
> > **
> > A bunch of us regulars are here.
> > Does that mean that the ones at BUW are irregular?
> >
> > Fred
> > 
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC
> > HQISEC/L3
> > Sent: Thursday, August 31, 2006 11:15 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> >
> > **
> >
> > Frank:
> >
> > Nope, I feel the love out here :-).
> >
> > It is very slow because the regulars are at BUW -(
> >
> > James McKenzie
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
> > Sent: Thursday, August 31, 2006 8:32 AM
> > To: arslist@ARSLIST.ORG
> > Subject: OT: Heloo
> >
> > Does anybody else out there feel lonely this week???
> >
> >  __20060125___This posting was
> submitted with HTML
> > in it___ __20060125___This posting
> was submitted
> > with HTML in it___
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at 
> http://www.wwrug.org __20060125___This posting was 
> submitted with HTML in it___


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__20060125___This posting was submitted with HTML in it___

Re: Hellllloooooo!!!!

[Audrey H Franklin]

James,

Where was this class held?

Audrey

- Original Message -
From: "McKenzie, James J C-E LCMC HQISEC/L3" 
<[EMAIL PROTECTED]>
Date: Thursday, August 31, 2006 2:54 pm
Subject: Re: Heloo

> Audrey:
> 
> Yes there was the normal $500/day school charge.  However, we got 
> to do
> something special each day for lunch.  The first day was a get 
> together with
> Engineering.  The second was a session with DOUG!  The third was a 
get
> together with employees of BMC.  It was definitely worth the 
> monies as we
> got to ask questions and work with the fine folks at BMC.  I 
> walked away
> with a good deal of knowledge and a lot of walking (I stayed at 
> the Larkspur
> and got to eat In-n-Out!)
> 
> James McKenzie
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006 11:51 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> James,
> 
> Thanks, is there a charge/fee for this boot camp?
> 
> Audrey
> 
> 
> - Original Message -
> From: "McKenzie, James J C-E LCMC HQISEC/L3" 
> <[EMAIL PROTECTED]>
> Date: Thursday, August 31, 2006 2:41 pm
> Subject: Re: Heloo
> 
> > Audrey:
> > 
> > None of the non-attendees had access.  I think that BMC wanted 
> to hold 
> > a series of Boot Camps where the presentations would be run again.
> > Unfortunately, this did not happen.
> > I attended the Boot Camp at P'town in December of 2004.  It was 
> very 
> > informative and I would like to see this offered again for those 
> of us 
> > who cannot attend BUW for one reason or another.
> > 
> > James McKenzie
> > 
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> > Sent: Thursday, August 31, 2006 11:25 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> > 
> > I am in the office as well. Been working with Remedy for 4 
> years, 
> > attendedone RUG, which was wonderful.
> > 
> > Hoping that the presentations are made available to those who 
> could 
> > not attend. Last year, I did not have access to a single 
> presentation.> 
> > Audrey Franklin
> > 
> > - Original Message -
> > From: "Pickering, Christopher" 
> > <[EMAIL PROTECTED]>
> > Date: Thursday, August 31, 2006 2:11 pm
> > Subject: Re: Heloo
> > 
> > > Not by a long shot.
> > > 
> > > Chris Pickering
> > > 
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> > > Sent: Thursday, August 31, 2006 2:08 PM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > > 
> > > You two are not alone.
> > > 
> > > Axton
> > > 
> > > On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 
> > > <[EMAIL PROTECTED]> wrote:
> > > > **
> > > > Fred:
> > > >
> > > > The people who normally post a lot are at BUW.  You and I 
> are at
> > > work
> > > > enjoying ourselves...
> > > >
> > > > James McKenzie
> > > >
> > > > 
> > > > From: Action Request System discussion list(ARSList) 
> > > > [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
> > > > Sent: Thursday, August 31, 2006 10:54 AM
> > > >
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Heloo
> > > >
> > > >
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Heloo
> > > >
> > > >
> > > > **
> > > > A bunch of us regulars are here.
> > > > Does that mean that the ones at BUW are irregular?
> > > >
> > > > Fred
> > > > 
> > > > From: Action Request System discussion list(ARSList) 
> > > > [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J 
> C-E
> > LCMC
> > > > HQISEC/L3
> > > > Sent: Thursday, August 31, 2006 11:15 AM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Heloo
> > > >
> > > > **
> > > >
> > > > Frank:
> > > >
> > > > Nope, I feel the love out here :-).
> > > >
> > > > It is very slow because the regulars are at BUW -(
> > > >
> > > > James McKenzie
> > > >
> > > >
> > > > -Original Message-
> > > > From: Action Request System discussion list(ARSList) 
> > > > [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
> > > > Sent: Thursday, August 31, 2006 8:32 AM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: OT: Heloo
> > > >
> > > > Does anybody else out there feel lonely this week???
> > > >
> > > >  __20060125___This posting was submitted
> > > with HTML
> > > 
> > > > in it___ __20060125___This posting was
> > > submitted
> > > > with HTML in it___
> > > 
> > > 
> > 
> 
___
> > _
> > > ___
> > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> > > 
> > > 
> > 
> 
__

Re: Hellllloooooo!!!!

[Axton]

Got a good laugh out of that ;)

Axton

On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]> wrote:

**


Axton:

Coming from you, that's scary.

I will not be here for the next few days.


James McKenzie



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, August 31, 2006 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo




You two are not alone.

Axton

On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]> wrote:
> **
> Fred:
>
> The people who normally post a lot are at BUW.  You and I are at work
> enjoying ourselves...
>
> James McKenzie
>
> 
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
> Sent: Thursday, August 31, 2006 10:54 AM
>
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
>
>
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
>
>
> **
> A bunch of us regulars are here.
> Does that mean that the ones at BUW are irregular?
>
> Fred
> 
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
> HQISEC/L3
> Sent: Thursday, August 31, 2006 11:15 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
>
> **
>
> Frank:
>
> Nope, I feel the love out here :-).
>
> It is very slow because the regulars are at BUW -(
>
> James McKenzie
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
> Sent: Thursday, August 31, 2006 8:32 AM
> To: arslist@ARSLIST.ORG
> Subject: OT: Heloo
>
> Does anybody else out there feel lonely this week???
>
>  __20060125___This posting was
submitted with HTML
> in it___ __20060125___This posting
was submitted
> with HTML in it___

___
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with HTML in it___


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Re: Hellllloooooo!!!!

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Heloo
**





Audrey:


Yes there was the normal $500/day school charge.  However, we got to do something special each day for lunch.  The first day was a get together with Engineering.  The second was a session with DOUG!  The third was a get together with employees of BMC.  It was definitely worth the monies as we got to ask questions and work with the fine folks at BMC.  I walked away with a good deal of knowledge and a lot of walking (I stayed at the Larkspur and got to eat In-n-Out!)

James McKenzie
 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
Sent: Thursday, August 31, 2006 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo


James,


Thanks, is there a charge/fee for this boot camp?


Audrey



- Original Message -
From: "McKenzie, James J C-E LCMC HQISEC/L3" 
<[EMAIL PROTECTED]>
Date: Thursday, August 31, 2006 2:41 pm
Subject: Re: Heloo


> Audrey:
> 
> None of the non-attendees had access.  I think that BMC wanted to hold 
> a series of Boot Camps where the presentations would be run again.
> Unfortunately, this did not happen.
> I attended the Boot Camp at P'town in December of 2004.  It was very 
> informative and I would like to see this offered again for those of us 
> who cannot attend BUW for one reason or another.
> 
> James McKenzie
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006 11:25 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> I am in the office as well. Been working with Remedy for 4 years, 
> attendedone RUG, which was wonderful.
> 
> Hoping that the presentations are made available to those who could 
> not attend. Last year, I did not have access to a single presentation.
> 
> Audrey Franklin
> 
> - Original Message -
> From: "Pickering, Christopher" 
> <[EMAIL PROTECTED]>
> Date: Thursday, August 31, 2006 2:11 pm
> Subject: Re: Heloo
> 
> > Not by a long shot.
> > 
> > Chris Pickering
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
> > Sent: Thursday, August 31, 2006 2:08 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> > 
> > You two are not alone.
> > 
> > Axton
> > 
> > On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 
> > <[EMAIL PROTECTED]> wrote:
> > > **
> > > Fred:
> > >
> > > The people who normally post a lot are at BUW.  You and I are at
> > work
> > > enjoying ourselves...
> > >
> > > James McKenzie
> > >
> > > 
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> > > Sent: Thursday, August 31, 2006 10:54 AM
> > >
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > >
> > >
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > >
> > >
> > > **
> > > A bunch of us regulars are here.
> > > Does that mean that the ones at BUW are irregular?
> > >
> > > Fred
> > > 
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E
> LCMC
> > > HQISEC/L3
> > > Sent: Thursday, August 31, 2006 11:15 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > >
> > > **
> > >
> > > Frank:
> > >
> > > Nope, I feel the love out here :-).
> > >
> > > It is very slow because the regulars are at BUW -(
> > >
> > > James McKenzie
> > >
> > >
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
> > > Sent: Thursday, August 31, 2006 8:32 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: OT: Heloo
> > >
> > > Does anybody else out there feel lonely this week???
> > >
> > >  __20060125___This posting was submitted
> > with HTML
> > 
> > > in it___ __20060125___This posting was
> > submitted
> > > with HTML in it___
> > 
> > 
> 
___
> _
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> > 
> > 
> 
___
> 
> > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> > 
> 
> 
___
_
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 
> 
___

> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 


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Re: Hellllloooooo!!!!

[Audrey H Franklin]

Thanks.


Audrey Franklin

- Original Message -
From: "Grooms, Frederick W" <[EMAIL PROTECTED]>
Date: Thursday, August 31, 2006 2:36 pm
Subject: Re: Heloo

> Go out to Matt's web site.  He got permission from Remedy to post the
> presentations.
> 
> http://www.mattreinfeldt.com  
> 
> Go to the Downloads section and they are under Documentation
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006 1:25 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> I am in the office as well. Been working with Remedy for 4 years,
> attended one RUG, which was wonderful.
> 
> Hoping that the presentations are made available to those who 
> could not
> attend. Last year, I did not have access to a single presentation.
> 
> Audrey Franklin
> 
> - Original Message -
> From: "Pickering, Christopher" 
> <[EMAIL PROTECTED]>
> Date: Thursday, August 31, 2006 2:11 pm
> Subject: Re: Heloo
> 
> > Not by a long shot.
> > 
> > Chris Pickering
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> > Sent: Thursday, August 31, 2006 2:08 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> > 
> > You two are not alone.
> > 
> > Axton
> > 
> > On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 
> > <[EMAIL PROTECTED]> wrote:
> > > **
> > > Fred:
> > >
> > > The people who normally post a lot are at BUW.  You and I are at
> > work
> > > enjoying ourselves...
> > >
> > > James McKenzie
> > >
> > > 
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
> > > Sent: Thursday, August 31, 2006 10:54 AM
> > >
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > >
> > >
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > >
> > >
> > > **
> > > A bunch of us regulars are here.
> > > Does that mean that the ones at BUW are irregular?
> > >
> > > Fred
> > > 
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E
> LCMC
> > > HQISEC/L3
> > > Sent: Thursday, August 31, 2006 11:15 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > >
> > > **
> > >
> > > Frank:
> > >
> > > Nope, I feel the love out here :-).
> > >
> > > It is very slow because the regulars are at BUW -(
> > >
> > > James McKenzie
> > >
> > >
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
> > > Sent: Thursday, August 31, 2006 8:32 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: OT: Heloo
> > >
> > > Does anybody else out there feel lonely this week???
> > >
> > >  __20060125___This posting was submitted
> > with HTML
> > 
> > > in it___ __20060125___This posting was
> > submitted
> > > with HTML in it___
> > 
> > 
> 
___
> _
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> > 
> > 
> 
___
> 
> > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> > 
> 
> 
___
_
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 
> 
___

> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 

___
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Re: Hellllloooooo!!!!

[Audrey H Franklin]

James,

Thanks, is there a charge/fee for this boot camp?

Audrey


- Original Message -
From: "McKenzie, James J C-E LCMC HQISEC/L3" 
<[EMAIL PROTECTED]>
Date: Thursday, August 31, 2006 2:41 pm
Subject: Re: Heloo

> Audrey:
> 
> None of the non-attendees had access.  I think that BMC wanted to 
> hold a
> series of Boot Camps where the presentations would be run again.
> Unfortunately, this did not happen.
> I attended the Boot Camp at P'town in December of 2004.  It was very
> informative and I would like to see this offered again for those 
> of us who
> cannot attend BUW for one reason or another.
> 
> James McKenzie
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Thursday, August 31, 2006 11:25 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> I am in the office as well. Been working with Remedy for 4 years, 
> attendedone RUG, which was wonderful.
> 
> Hoping that the presentations are made available to those who 
> could not
> attend. Last year, I did not have access to a single presentation.
> 
> Audrey Franklin
> 
> - Original Message -
> From: "Pickering, Christopher" 
> <[EMAIL PROTECTED]>
> Date: Thursday, August 31, 2006 2:11 pm
> Subject: Re: Heloo
> 
> > Not by a long shot.
> > 
> > Chris Pickering
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> > Sent: Thursday, August 31, 2006 2:08 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> > 
> > You two are not alone.
> > 
> > Axton
> > 
> > On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 
> > <[EMAIL PROTECTED]> wrote:
> > > **
> > > Fred:
> > >
> > > The people who normally post a lot are at BUW.  You and I are at
> > work
> > > enjoying ourselves...
> > >
> > > James McKenzie
> > >
> > > 
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
> > > Sent: Thursday, August 31, 2006 10:54 AM
> > >
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > >
> > >
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > >
> > >
> > > **
> > > A bunch of us regulars are here.
> > > Does that mean that the ones at BUW are irregular?
> > >
> > > Fred
> > > 
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E
> LCMC
> > > HQISEC/L3
> > > Sent: Thursday, August 31, 2006 11:15 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Heloo
> > >
> > > **
> > >
> > > Frank:
> > >
> > > Nope, I feel the love out here :-).
> > >
> > > It is very slow because the regulars are at BUW -(
> > >
> > > James McKenzie
> > >
> > >
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
> > > Sent: Thursday, August 31, 2006 8:32 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: OT: Heloo
> > >
> > > Does anybody else out there feel lonely this week???
> > >
> > >  __20060125___This posting was submitted
> > with HTML
> > 
> > > in it___ __20060125___This posting was
> > submitted
> > > with HTML in it___
> > 
> > 
> 
___
> _
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> > 
> > 
> 
___
> 
> > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> > 
> 
> 
___
_
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 
> 
___

> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 

___
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EIE 7.0

[Arun Sondhi]

**
Hello Listers,I am facing the problem with EIE data exchange.I am trying to pull data from External source which is in Sql Server to the CMDB 2.0 forms. I have created a Data exchange, Data mappings. But when I  activate the the data exchange for transfer of data its giving me error -202. When I look into application pending form its giving me the error "Undefined data exchange".Can anyone help.Regards,Arun 
__20060125___This posting was submitted with HTML in it___

Re: Hellllloooooo!!!!

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Heloo
**





Yeah!


James McKenzie
 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, August 31, 2006 11:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo


Go out to Matt's web site.  He got permission from Remedy to post the presentations.


 http://www.mattreinfeldt.com  


Go to the Downloads section and they are under Documentation


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
Sent: Thursday, August 31, 2006 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo


I am in the office as well. Been working with Remedy for 4 years, attended one RUG, which was wonderful.


Hoping that the presentations are made available to those who could not attend. Last year, I did not have access to a single presentation.

Audrey Franklin


- Original Message -
From: "Pickering, Christopher" 
<[EMAIL PROTECTED]>
Date: Thursday, August 31, 2006 2:11 pm
Subject: Re: Heloo


> Not by a long shot.
> 
> Chris Pickering
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
> Sent: Thursday, August 31, 2006 2:08 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> You two are not alone.
> 
> Axton
> 
> On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 
> <[EMAIL PROTECTED]> wrote:
> > **
> > Fred:
> >
> > The people who normally post a lot are at BUW.  You and I are at
> work
> > enjoying ourselves...
> >
> > James McKenzie
> >
> > 
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> > Sent: Thursday, August 31, 2006 10:54 AM
> >
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> >
> >
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> >
> >
> > **
> > A bunch of us regulars are here.
> > Does that mean that the ones at BUW are irregular?
> >
> > Fred
> > 
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E
LCMC
> > HQISEC/L3
> > Sent: Thursday, August 31, 2006 11:15 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> >
> > **
> >
> > Frank:
> >
> > Nope, I feel the love out here :-).
> >
> > It is very slow because the regulars are at BUW -(
> >
> > James McKenzie
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
> > Sent: Thursday, August 31, 2006 8:32 AM
> > To: arslist@ARSLIST.ORG
> > Subject: OT: Heloo
> >
> > Does anybody else out there feel lonely this week???
> >
> >  __20060125___This posting was submitted
> with HTML
> 
> > in it___ __20060125___This posting was
> submitted
> > with HTML in it___
> 
> 
___
_
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 
> 
___

> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 



___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org


___
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__20060125___This posting was submitted with HTML in it___

Re: Hellllloooooo!!!!

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Heloo
**





Audrey:


None of the non-attendees had access.  I think that BMC wanted to hold a series of Boot Camps where the presentations would be run again.  Unfortunately, this did not happen.

I attended the Boot Camp at P'town in December of 2004.  It was very informative and I would like to see this offered again for those of us who cannot attend BUW for one reason or another.

James McKenzie
 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H Franklin
Sent: Thursday, August 31, 2006 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo


I am in the office as well. Been working with Remedy for 4 years, attended one RUG, which was wonderful.


Hoping that the presentations are made available to those who could not attend. Last year, I did not have access to a single presentation.

Audrey Franklin


- Original Message -
From: "Pickering, Christopher" 
<[EMAIL PROTECTED]>
Date: Thursday, August 31, 2006 2:11 pm
Subject: Re: Heloo


> Not by a long shot.
> 
> Chris Pickering
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
> Sent: Thursday, August 31, 2006 2:08 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> You two are not alone.
> 
> Axton
> 
> On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 
> <[EMAIL PROTECTED]> wrote:
> > **
> > Fred:
> >
> > The people who normally post a lot are at BUW.  You and I are at
> work
> > enjoying ourselves...
> >
> > James McKenzie
> >
> > 
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> > Sent: Thursday, August 31, 2006 10:54 AM
> >
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> >
> >
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> >
> >
> > **
> > A bunch of us regulars are here.
> > Does that mean that the ones at BUW are irregular?
> >
> > Fred
> > 
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E
LCMC
> > HQISEC/L3
> > Sent: Thursday, August 31, 2006 11:15 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> >
> > **
> >
> > Frank:
> >
> > Nope, I feel the love out here :-).
> >
> > It is very slow because the regulars are at BUW -(
> >
> > James McKenzie
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
> > Sent: Thursday, August 31, 2006 8:32 AM
> > To: arslist@ARSLIST.ORG
> > Subject: OT: Heloo
> >
> > Does anybody else out there feel lonely this week???
> >
> >  __20060125___This posting was submitted
> with HTML
> 
> > in it___ __20060125___This posting was
> submitted
> > with HTML in it___
> 
> 
___
_
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 
> 
___

> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 


___
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__20060125___This posting was submitted with HTML in it___

Re: Hellllloooooo!!!!

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Heloo
**





John:
 
Take off those glasses and relax:-)
 
James McKenzie
L-3 GSI





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Thursday, August 31, 2006 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo



** 
Yeah, they are Blue Blaze Irregulars
Why is there a watermelon there?
 


John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me




 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, August 31, 2006 1:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo



** 
A bunch of us regulars are here.   
Does that mean that the ones at BUW are irregular?
 
Fred





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Thursday, August 31, 2006 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo



** 


Frank: 


Nope, I feel the love out here :-). 


It is very slow because the regulars are at BUW -( 


James McKenzie 
  


-Original Message- 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso 
Sent: Thursday, August 31, 2006 8:32 AM 
To: arslist@ARSLIST.ORG 
Subject: OT: Heloo 


Does anybody else out there feel lonely this week???  


 


__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ 



__20060125___This posting was submitted with HTML in it___

Re: Menus and the mid-tier

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Menus and the mid-tier
**





Aaron:
 
Works as designed in IE 6. Only items in a drop list with a letter can be selected using that browser.  I don't know about FireFox as we are not allowed to use it by policy.

 
James McKenzie





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Aaron Keller
Sent: Thursday, August 31, 2006 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Menus and the mid-tier



** 


Am I the only one seeing this strange functionality?


(ARS 6.0.1 patch 1406, mid-tier 6.0.1 patch 1381)


I have a character field, with a search menu attached.  I've deployed this to the mid-tier.


When I open the menu via a browser (msie 6.0), if the search menu contains items that start with a letter, I can hit that letter to jump to it in the list, but if the items all start with a number, then I cannot. Typing numbers does nothing, I have to mouse-click on the little arrows to scroll the menu list.

 


-Aaron


* Email: [EMAIL PROTECTED]  


 




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__20060125___This posting was submitted with HTML in it___

Re: Hellllloooooo!!!!

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Heloo
**





Axton:


Coming from you, that's scary.


I will not be here for the next few days.


James McKenzie
 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Thursday, August 31, 2006 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo


You two are not alone.


Axton


On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote:
> **
> Fred:
>
> The people who normally post a lot are at BUW.  You and I are at work 
> enjoying ourselves...
>
> James McKenzie
>
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> Sent: Thursday, August 31, 2006 10:54 AM
>
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
>
>
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
>
>
> **
> A bunch of us regulars are here.
> Does that mean that the ones at BUW are irregular?
>
> Fred
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC
> HQISEC/L3
> Sent: Thursday, August 31, 2006 11:15 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
>
> **
>
> Frank:
>
> Nope, I feel the love out here :-).
>
> It is very slow because the regulars are at BUW -(
>
> James McKenzie
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
> Sent: Thursday, August 31, 2006 8:32 AM
> To: arslist@ARSLIST.ORG
> Subject: OT: Heloo
>
> Does anybody else out there feel lonely this week???
>
>  __20060125___This posting was submitted with HTML 
> in it___ __20060125___This posting was submitted 
> with HTML in it___


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__20060125___This posting was submitted with HTML in it___

Re: Hellllloooooo!!!!

[Grooms, Frederick W]

Go out to Matt's web site.  He got permission from Remedy to post the
presentations.

 http://www.mattreinfeldt.com  

Go to the Downloads section and they are under Documentation

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
Sent: Thursday, August 31, 2006 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo

I am in the office as well. Been working with Remedy for 4 years,
attended one RUG, which was wonderful.

Hoping that the presentations are made available to those who could not
attend. Last year, I did not have access to a single presentation.

Audrey Franklin

- Original Message -
From: "Pickering, Christopher" 
<[EMAIL PROTECTED]>
Date: Thursday, August 31, 2006 2:11 pm
Subject: Re: Heloo

> Not by a long shot.
> 
> Chris Pickering
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Thursday, August 31, 2006 2:08 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> You two are not alone.
> 
> Axton
> 
> On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 
> <[EMAIL PROTECTED]> wrote:
> > **
> > Fred:
> >
> > The people who normally post a lot are at BUW.  You and I are at
> work
> > enjoying ourselves...
> >
> > James McKenzie
> >
> > 
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
> > Sent: Thursday, August 31, 2006 10:54 AM
> >
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> >
> >
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> >
> >
> > **
> > A bunch of us regulars are here.
> > Does that mean that the ones at BUW are irregular?
> >
> > Fred
> > 
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E
LCMC
> > HQISEC/L3
> > Sent: Thursday, August 31, 2006 11:15 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> >
> > **
> >
> > Frank:
> >
> > Nope, I feel the love out here :-).
> >
> > It is very slow because the regulars are at BUW -(
> >
> > James McKenzie
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
> > Sent: Thursday, August 31, 2006 8:32 AM
> > To: arslist@ARSLIST.ORG
> > Subject: OT: Heloo
> >
> > Does anybody else out there feel lonely this week???
> >
> >  __20060125___This posting was submitted
> with HTML
> 
> > in it___ __20060125___This posting was
> submitted
> > with HTML in it___
> 
> 
___
_
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 
> 
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> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 


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Re: Hellllloooooo!!!!

[Audrey H Franklin]

I am in the office as well. Been working with Remedy for 4 years, 
attended one RUG, which was wonderful.

Hoping that the presentations are made available to those who could 
not attend. Last year, I did not have access to a single presentation.

Audrey Franklin

- Original Message -
From: "Pickering, Christopher" 
<[EMAIL PROTECTED]>
Date: Thursday, August 31, 2006 2:11 pm
Subject: Re: Heloo

> Not by a long shot.
> 
> Chris Pickering 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Thursday, August 31, 2006 2:08 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
> 
> You two are not alone.
> 
> Axton
> 
> On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3
> <[EMAIL PROTECTED]> wrote:
> > **
> > Fred:
> >
> > The people who normally post a lot are at BUW.  You and I are at 
> work 
> > enjoying ourselves...
> >
> > James McKenzie
> >
> > 
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
> > Sent: Thursday, August 31, 2006 10:54 AM
> >
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> >
> >
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> >
> >
> > **
> > A bunch of us regulars are here.
> > Does that mean that the ones at BUW are irregular?
> >
> > Fred
> > 
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E 
LCMC
> > HQISEC/L3
> > Sent: Thursday, August 31, 2006 11:15 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Heloo
> >
> > **
> >
> > Frank:
> >
> > Nope, I feel the love out here :-).
> >
> > It is very slow because the regulars are at BUW -(
> >
> > James McKenzie
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
> > Sent: Thursday, August 31, 2006 8:32 AM
> > To: arslist@ARSLIST.ORG
> > Subject: OT: Heloo
> >
> > Does anybody else out there feel lonely this week???
> >
> >  __20060125___This posting was submitted 
> with HTML
> 
> > in it___ __20060125___This posting was 
> submitted 
> > with HTML in it___
> 
> 
___
_
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 
> 
___

> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 

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Re: BUW:ARSlist Awards .... Tonight!

[Watson, Matthew (Melbourne)]

Well maybe not streaming Lars, but I'll try and get some photos from the
awards and the party tonight up on a website somewhere tomorrow!

Cheers,
Matt 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Friday, 1 September 2006 1:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: BUW:ARSlist Awards  Tonight!

Yes, why not a on line connection, via webcast or streeming media, web
cam or something  from the ARSlist Awards evening available for
those not beeing there ...should have beeen great ...but maybe not
possible ..:) /L ars

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Reiser, John J
Sent: Thursday, August 31, 2006 5:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: BUW:ARSlist Awards  Tonight!


We want pictures and video.
Twinkie carnage everywhere. Oh the Humanity.


John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Thursday, August 31, 2006 10:40 AM
To: arslist@ARSLIST.ORG
Subject: ADM:BUW:ARSlist Awards  Tonight!

5:45 p.m. PST Room: Imperial A [If that hasn't changed]

Phil Bautista: how about programming your miniature sign to announce it?

For those of you not able to be here, expect the post of the winners
shortly after the session, if not during.

 Daniel


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Re: Hellllloooooo!!!!

[Reiser, John J]

Title: RE: Heloo
**



Yeah, they are Blue Blaze Irregulars
Why is there a watermelon there?
 
John J. ReiserSoftware Development AnalystRemedy 
Administrator/DeveloperLockheed Martin - MS2The star that burns twice as 
bright burns half as long.Pay close attention and be illuminated by its 
brilliance. - paraphrased by me
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick 
WSent: Thursday, August 31, 2006 1:54 PMTo: 
arslist@ARSLIST.ORGSubject: Re: 
Heloo
** 

A bunch of us regulars are here.   

Does that mean that the ones at BUW are 
irregular?
 
Fred


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J 
C-E LCMC HQISEC/L3Sent: Thursday, August 31, 2006 11:15 
AMTo: arslist@ARSLIST.ORGSubject: Re: 
Heloo
** 

Frank: 
Nope, I feel the love out here :-). 
It is very slow because the regulars are at BUW -( 
James McKenzie   
-Original Message- From: Action 
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Frank Caruso Sent: Thursday, August 31, 2006 8:32 
AM To: arslist@ARSLIST.ORG Subject: OT: Heloo 
Does anybody else out there feel lonely this 
week???  
 __20060125___This 
posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: ITSM 7 Implementation Workshop RSMG-ITIW-0700

[Axton]

Good to hear.  Just got mixed impressions between the wording used in
the voicemails and emails.

Axton Grams

On 8/31/06, Timothy Powell <[EMAIL PROTECTED]> wrote:

I heard a rumor that the class was pulled by BMC/Remedy Education due to
poor feedback from previous attendees. The rumor also has it that the class
is being re-worked and will be available again (newer, cleaner, brighter,
whiter) soon.

Tim Powell

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, August 31, 2006 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Implementation Workshop RSMG-ITIW-0700

I was dropped from this class, still unclear whether the class was cancelled
or if it was just me.

Axton Grams

On 8/31/06, Tony Worthington <[EMAIL PROTECTED]> wrote:
> **
> Has anyone who is not a BMC Partner sucessfully registered for this
> class (in the USA)?
>
> Our sales person swears that I am not able to register/attend this
> class, and instead must take ServiceDesk/Change/Asset administration
courses.
>
> Anyone?
>
> -tony
> --
> Tony Worthington
> [EMAIL PROTECTED]
> 262-703-6125
> __20060125___This posting was submitted with HTML
> in it___ [EMAIL PROTECTED]
> 262-703-6125
> __20060125___This posting was submitted with HTML
> in it___


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Menus and the mid-tier

[Aaron Keller]

**








Am I the only one seeing this strange functionality?

(ARS 6.0.1 patch 1406, mid-tier 6.0.1 patch 1381)

I have a character field, with a search menu attached.  I’ve
deployed this to the mid-tier.

When I open the menu via a browser (msie 6.0), if the search
menu contains items that start with a letter,
I can hit that letter to jump to it in the list, but if the items all start
with a number, then I cannot. Typing
numbers does nothing, I have to mouse-click on the little arrows to scroll the
menu list.

 

-Aaron

* Email: [EMAIL PROTECTED]

 





SunCom is the wireless company that's committed to doing things differently. 

Things we want you to know.

This e-mail and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication may contain material protected by the attorney-client privilege. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited.




__20060125___This posting was submitted with HTML in it___

Re: ITSM 7 Implementation Workshop RSMG-ITIW-0700

[Timothy Powell]

I heard a rumor that the class was pulled by BMC/Remedy Education due to
poor feedback from previous attendees. The rumor also has it that the class
is being re-worked and will be available again (newer, cleaner, brighter,
whiter) soon.

Tim Powell

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, August 31, 2006 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Implementation Workshop RSMG-ITIW-0700

I was dropped from this class, still unclear whether the class was cancelled
or if it was just me.

Axton Grams

On 8/31/06, Tony Worthington <[EMAIL PROTECTED]> wrote:
> **
> Has anyone who is not a BMC Partner sucessfully registered for this 
> class (in the USA)?
>
> Our sales person swears that I am not able to register/attend this 
> class, and instead must take ServiceDesk/Change/Asset administration
courses.
>
> Anyone?
>
> -tony
> --
> Tony Worthington
> [EMAIL PROTECTED]
> 262-703-6125
> __20060125___This posting was submitted with HTML 
> in it___ [EMAIL PROTECTED]
> 262-703-6125
> __20060125___This posting was submitted with HTML 
> in it___


___
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Re: Hellllloooooo!!!!

[Pickering, Christopher]

Not by a long shot.

Chris Pickering 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, August 31, 2006 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo

You two are not alone.

Axton

On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]> wrote:
> **
> Fred:
>
> The people who normally post a lot are at BUW.  You and I are at work 
> enjoying ourselves...
>
> James McKenzie
>
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
> Sent: Thursday, August 31, 2006 10:54 AM
>
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
>
>
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
>
>
> **
> A bunch of us regulars are here.
> Does that mean that the ones at BUW are irregular?
>
> Fred
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
> HQISEC/L3
> Sent: Thursday, August 31, 2006 11:15 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Heloo
>
> **
>
> Frank:
>
> Nope, I feel the love out here :-).
>
> It is very slow because the regulars are at BUW -(
>
> James McKenzie
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
> Sent: Thursday, August 31, 2006 8:32 AM
> To: arslist@ARSLIST.ORG
> Subject: OT: Heloo
>
> Does anybody else out there feel lonely this week???
>
>  __20060125___This posting was submitted with HTML

> in it___ __20060125___This posting was submitted 
> with HTML in it___


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Re: Hellllloooooo!!!!

[Axton]

You two are not alone.

Axton

On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]> wrote:

**
Fred:

The people who normally post a lot are at BUW.  You and I are at work
enjoying ourselves...

James McKenzie


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, August 31, 2006 10:54 AM

To: arslist@ARSLIST.ORG
Subject: Re: Heloo


To: arslist@ARSLIST.ORG
Subject: Re: Heloo


**
A bunch of us regulars are here.
Does that mean that the ones at BUW are irregular?

Fred

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Thursday, August 31, 2006 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Heloo

**

Frank:

Nope, I feel the love out here :-).

It is very slow because the regulars are at BUW -(

James McKenzie


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Thursday, August 31, 2006 8:32 AM
To: arslist@ARSLIST.ORG
Subject: OT: Heloo

Does anybody else out there feel lonely this week???

 __20060125___This posting was
submitted with HTML in it___
__20060125___This posting was submitted
with HTML in it___


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Re: Attachment Format Conversion?

[Heider, Stephen]

**



 
Lori,
 
You could program something that would run on the 
server and create the csv.  I wrote something like that here, except it 
takes a csv file and converts it to an Excel spreadsheet:
 
The user clicks a button to generate a tab-delimited 
report, the report is pushed to a command form as an attachment.  A filter 
runs the VB.Net application which performs the conversion, the filter 
then attaches the converted file to the record.  Back at the client, 
the next command in the active link retrieves the file from the command 
form.  The user can then save, open or email the file.
 
VB.Net wouldn't work on your SunOS server.  Yet 
there are probably many other scripting tools (ie. Perl + Excel libraries) that 
should be able to do the same thing.  
 
HTH
 
Stephen


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lori 
GumbinerSent: Thursday, August 31, 2006 1:52 PMTo: 
arslist@ARSLIST.ORGSubject: Re: Attachment Format 
Conversion?
** The open, detach, save, reattach 
process is viewed as labor-intensive to use, and would require training and 
support.. The thought is that a 
slick button would solve several  concerns. *Lori*Lori 
GumbinerIT Systems Architecture - Process Automation 
InitiativesWalgreens Co.847.914.5796 

  
  

Rick cook 
  <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 
   
  08/31/2006 12:24 PM Please respond to arslist 
                To:     
     arslist@ARSLIST.ORG         cc:         
          Subject: 
         Re: Attachment Format 
  Conversion?** 
Why not just allow the users to 
open it, save it locally as a .csv, and reattach the .csv?   Rick (at RUG after 
all) 

From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lori 
GumbinerSent: Thursday, August 31, 2006 9:15 AMTo: 
arslist@ARSLIST.ORGSubject: Attachment Format Conversion?** Hi 
guys!  the  WAG Remedy team all stayed home from "RUG in a BUG" this 
year, too. And, 
we are trying to do a nifty trick:        User opens a record with 
an attachment file that is an Excel worksheet, formatted *.xls       
 Can we give the User a button on the Remedy form that will convert that 
attachment to *.csv format? We have brainstormed all sorts of ideas (some feasible, some wishful 
thinking) , e.g. calling a converter utility, or using OLE to run a  macro 
in the xls to save it as csv. Thought we'd bring the List's creativity to the 
problem.  Any ideas? Oh, and any utility needs to be credible and free. ARS System Specs:Remedy: 
6.3, patch 17SunOS 5.9 Oracle 9.2.0.4.0 *Lori*Lori 
GumbinerIT Systems Architecture - Process Automation 
InitiativesWalgreens Co.847.914.5796 
__20060125___This posting was submitted with HTML in 
it___ __20060125___This posting was 
submitted with HTML in it___ __20060125___This 
posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: Hellllloooooo!!!!

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Heloo
**



Fred:
 
The people who normally post a lot are at BUW.  You 
and I are at work enjoying ourselves...
 
James McKenzie
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick 
WSent: Thursday, August 31, 2006 10:54 AMTo: 
arslist@ARSLIST.ORGSubject: Re: 
Heloo
** 

A bunch of us regulars are here.   

Does that mean that the ones at BUW are 
irregular?
 
Fred


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J 
C-E LCMC HQISEC/L3Sent: Thursday, August 31, 2006 11:15 
AMTo: arslist@ARSLIST.ORGSubject: Re: 
Heloo
** 

Frank: 
Nope, I feel the love out here :-). 
It is very slow because the regulars are at BUW -( 
James McKenzie   
-Original Message- From: Action 
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Frank Caruso Sent: Thursday, August 31, 2006 8:32 
AM To: arslist@ARSLIST.ORG Subject: OT: Heloo 
Does anybody else out there feel lonely this 
week???  
 __20060125___This 
posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: Hellllloooooo!!!!

[Grooms, Frederick W]

Title: RE: Heloo
**



A bunch of us regulars are here.   

Does that mean that the ones at BUW are 
irregular?
 
Fred


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J 
C-E LCMC HQISEC/L3Sent: Thursday, August 31, 2006 11:15 
AMTo: arslist@ARSLIST.ORGSubject: Re: 
Heloo
** 

Frank: 
Nope, I feel the love out here :-). 
It is very slow because the regulars are at BUW -( 
James McKenzie   
-Original Message- From: Action 
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Frank Caruso Sent: Thursday, August 31, 2006 8:32 
AM To: arslist@ARSLIST.ORG Subject: OT: Heloo 
Does anybody else out there feel lonely this 
week???  
 
__20060125___This posting was submitted with HTML in it___

Re: Attachment Format Conversion?

[Lori Gumbiner]

**

The open, detach, save, reattach process
is viewed as labor-intensive to use, and would require training and support..

The thought is that a slick button would
solve several  concerns.

*Lori

*
Lori Gumbiner
IT Systems Architecture - Process Automation Initiatives
Walgreens Co.
847.914.5796






Rick cook <[EMAIL PROTECTED]>
Sent by: "Action Request System
discussion list(ARSList)" 
08/31/2006 12:24 PM
Please respond to arslist
        
        To:
       arslist@ARSLIST.ORG
        cc:
       
        Subject:
       Re: Attachment Format Conversion?


** 
Why not just allow the users to
open it, save it locally as a .csv, and reattach the .csv?
 
Rick (at RUG after all)


From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lori Gumbiner
Sent: Thursday, August 31, 2006 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Attachment Format Conversion?

** 
Hi guys!  the  WAG Remedy team all stayed home from "RUG
in a BUG" this year, too. 

And, we are trying to do a nifty trick: 

        User opens a record with an attachment file
that is an Excel worksheet, formatted *.xls 

        Can we give the User a button on the Remedy
form that will convert that attachment to *.csv format?


We have brainstormed all sorts of ideas (some feasible, some wishful thinking)
, e.g. calling a converter utility, or using OLE to run a  macro in
the xls to save it as csv. 

Thought we'd bring the List's creativity to the problem.  Any ideas?


Oh, and any utility needs to be credible and free.


ARS System Specs:
Remedy: 6.3, patch 17
SunOS 5.9 
Oracle 9.2.0.4.0 

*Lori

*
Lori Gumbiner
IT Systems Architecture - Process Automation Initiatives
Walgreens Co.
847.914.5796 __20060125___This
posting was submitted with HTML in it___
__20060125___This posting was submitted
with HTML in it___ 

__20060125___This posting was submitted with HTML in it___

Re: OT: Where is everybody?

[Michiel Beijen]

**
same for me! I just subscribed this morning on another account, but now i'm back up to date again...have lots of fun there in san francisco.--MichielOn 8/31/06, 
Axton <[EMAIL PROTECTED]> wrote:
There was some type of problem with gmail.  I just got all themessages since the 29th.AxtonOn 8/29/06, Rick cook <[EMAIL PROTECTED]> wrote:> **
>>> Is this a list or an oil painting?  I know that everyone isn't at RUG.>> Did the list server throw a big party as soon as Dan left, and now it's too> hung over to get up?>
>>> Rick__20060125___This posting was> submitted with HTML in it__UNSUBSCRIBE or access ARSlist Archives at 
http://www.wwrug.org
__20060125___This posting was submitted with HTML in it___

Re: Attachment Format Conversion?

[Rick cook]

**



Why not just allow the users to open it, save it locally as 
a .csv, and reattach the .csv?
 
Rick (at RUG after all)


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lori 
GumbinerSent: Thursday, August 31, 2006 9:15 AMTo: 
arslist@ARSLIST.ORGSubject: Attachment Format 
Conversion?
** Hi guys!  the  WAG 
Remedy team all stayed home from "RUG in a BUG" this year, too. 
And, we are trying to do a nifty 
trick:         
User opens a record with an attachment file that is an Excel worksheet, 
formatted *.xls       
  Can we give the User a button on the Remedy form that will convert that 
attachment to *.csv format? We have 
brainstormed all sorts of ideas (some feasible, some wishful thinking) , e.g. 
calling a converter utility, or using OLE to run a  macro in the xls to 
save it as csv. Thought we'd bring 
the List's creativity to the problem.  Any ideas? Oh, and any utility needs to be credible and free. 
ARS System Specs:Remedy: 6.3, patch 
17SunOS 5.9 Oracle 9.2.0.4.0 *Lori*Lori GumbinerIT 
Systems Architecture - Process Automation InitiativesWalgreens 
Co.847.914.5796 __20060125___This posting was 
submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: Problems deleting fields on a form - not deleted on the related view

[Dwayne Martin]

Hi Pilar,

What do you mean by "moved the fields from a form"?  Do you 
mean you deleted the fields, but they are still there?  If 
so maybe you didn't save the changes, so try again.

Dwayne Martin
James Madison University

 Original message 
>Date: Thu, 31 Aug 2006 15:59:31 +0200
>From: Pilar Llorente Beltran <[EMAIL PROTECTED]>  
>Subject: Problems deleting fields on a form - not deleted 
on the related view  
>To: arslist@ARSLIST.ORG
>
>   **
>   Hello,
>
>   We are working with ARS 6.3 and Oracle 9i in a
>   HP-UNIX 11i server. Today we have moved 4 fields
>   from a form but they haven´t moved from the view so
>   we can't create them with the samed name/id. Any
>   ideas?.
>
>   Thanks in advance. Regards.
>
>   Pilar.
>
> 
>
>   Este mensaje es privado y CONFIDENCIAL y se dirige
>   exclusivamente a su destinatario. Si usted ha
>   recibido este mensaje por error, no debe revelar,
>   copiar, distribuir o usarlo en ningún sentido. Le
>   rogamos lo comunique al remitente y borre dicho
>   mensaje y cualquier documento adjunto que pudiera
>   contener. El correo electrónico via Internet no
>   permite asegurar la confidencialidad de los mensajes
>   que se transmiten ni su integridad o correcta
>   recepción. JAZZTEL no asume responsabilidad por
>   estas circunstancias. Si el destinatario de este
>   mensaje no consintiera la utilización del correo
>   electrónico via Internet y la grabación de los
>   mensajes, rogamos lo ponga en nuestro conocimiento
>   de forma inmediata.Cualquier opinión expresada en
>   este mensaje pertenece únicamente al autor
>   remitente, y no representa necesariamente la
>   opinión de JAZZTEL, a no ser que expresamente se
>   diga y el remitente esté autorizado para hacerlo.
>
>   *
>
>   This message is private and CONFIDENTIAL and it is
>   intended exclusively for its addressee. If you
>   receive this message in error, you should not
>   disclose, copy, distribute this e-mail or use it in
>   any other way. Please inform the sender and delete
>   the message and attachments from your
>   system.Internet e-mail neither guarantees the
>   confidentiality nor the integrity or proper receipt
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>   liability for those circumstances. If the addressee
>   of this message does not consent to the use of
>   Internet e-mail and message recording, please notify
>   us immediately.Any views or opinions contained in
>   this message are solely those of the author, and do
>   not necessarily represent those of JAZZTEL, unless
>   otherwise specifically stated and the sender is
>   authorised to do so. 
>
> 
>
>   __20060125___This posting was
>   submitted with HTML in it___

Dwayne Martin
Computing Support
James Madison University

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Re: Web based training whats's new in 7.0?

[L. J. Head]

I just finished it a few weeks ago...I didn't learn much more than I learned
in the 'what's new' pdfbut it was worth the money for my company as it
updated the cert I just received from 6.x to 7.x.  Overall if you consider
yourself a skilled remedy person and you read through the what's new
manual...you should have a good idea of the updated features. 


L. J. Head
Software Engineer
Remedy Approved Consultant
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Tuesday, August 29, 2006 12:34 PM
To: arslist@ARSLIST.ORG
Subject: Web based training whats's new in 7.0?

Anyone taking this course, worth the money? Will it give a good
understanding of the new features in 7.0? Or is it better to take the
ordinary course, admin 7.0. Or, maybe not neccessary to take any course at
all ...? Just install and test on Your own and read the documents ...?

L ars Pettersson
Vattenfall Business Services Nordic AB
Action Request System Engineer (Tabasco)
S-461 88 Trollhättan
Sweden

Phone +46 520 888 35 Mobil +46 70 608 99 95
e-mail: [EMAIL PROTECTED]


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Re: Pushing values to the CTM:People Form

[Axton]

Manually create a few people records, get familiar with the record
format (which columns are required, which ones aren't), then pipe it
in.

Axton Grams

On 8/29/06, Ross Mitcham <[EMAIL PROTECTED]> wrote:

CTM:People form stores both the Site and Site ID, this information is
checked against the CTM:Site form to ensure that no one is entering invalid
data.
Regards,


On Fri, 25 Aug 2006 14:37:09 -0400, Chris Rom <[EMAIL PROTECTED]> wrote:

>When trying to push values to the people form I get the following error:
>
>> Checking CTM:PPL:VerifySite_100 (100)
>>--> Passed -- perform actions
>> 0: Set Fields
>>   z1D Char01
>> Checking CTM:PPL:VerifySite_101
>>--> Passed -- perform actions
>> 0: Message
>>   The Site chosen either does not exist in the Site Form
>  or the information was not selected using the menu or return function
>  provided on this field.  Please select a Site using either one of these
>functions.
>
>
>I believe it has to do with the fact that when I manually create a people
>record, I have to select a site from the drop-down menu and that then fills
>in a bunch (most invisble) fields with data (city,country,street, etc.)
>
>How can I make this work ?
>
>Has anyone done a Remedy 7 implementation that brings in people from LDAP ?
>
>Rgds,
>
>Chris
>
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>=

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Re: ITSM 7 Implementation Workshop RSMG-ITIW-0700

[Axton]

I was dropped from this class, still unclear whether the class was
cancelled or if it was just me.

Axton Grams

On 8/31/06, Tony Worthington <[EMAIL PROTECTED]> wrote:

**
Has anyone who is not a BMC Partner sucessfully registered for this class
(in the USA)?

Our sales person swears that I am not able to register/attend this class,
and instead must take ServiceDesk/Change/Asset administration courses.

Anyone?

-tony
--
Tony Worthington
[EMAIL PROTECTED]
262-703-6125
__20060125___This posting was submitted
with HTML in it___
[EMAIL PROTECTED]
262-703-6125
__20060125___This posting was submitted
with HTML in it___


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Re: OT: Where is everybody?

[Axton]

There was some type of problem with gmail.  I just got all the
messages since the 29th.

Axton

On 8/29/06, Rick cook <[EMAIL PROTECTED]> wrote:

**


Is this a list or an oil painting?  I know that everyone isn't at RUG.

Did the list server throw a big party as soon as Dan left, and now it's too
hung over to get up?



Rick__20060125___This posting was
submitted with HTML in it___


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Re: Attachment Format Conversion?

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Attachment Format Conversion?
**





Lori:
 
I think you are on the correct track with OLE.  I'm not totally familiar with all of the available functions, but I think it is possible to open a file/template with an embedded macro that reads in the .xls file and then can save it as the same named .csv file.  Sadly, I cannot try this today.

 
James McKenzie
L-3 GSI
 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lori Gumbiner
Sent: Thursday, August 31, 2006 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Attachment Format Conversion?



** 
Hi guys!  the  WAG Remedy team all stayed home from "RUG in a BUG" this year, too. 


And, we are trying to do a nifty trick: 


    User opens a record with an attachment file that is an Excel worksheet, formatted *.xls 


    Can we give the User a button on the Remedy form that will convert that attachment to *.csv format? 


We have brainstormed all sorts of ideas (some feasible, some wishful thinking) , e.g. calling a converter utility, or using OLE to run a  macro in the xls to save it as csv. 

Thought we'd bring the List's creativity to the problem.  Any ideas? 


Oh, and any utility needs to be credible and free. 


ARS System Specs:
Remedy: 6.3, patch 17
SunOS 5.9 
Oracle 9.2.0.4.0 


*Lori


*
Lori Gumbiner
IT Systems Architecture - Process Automation Initiatives
Walgreens Co.
847.914.5796 __20060125___This posting was submitted with HTML in it___




__20060125___This posting was submitted with HTML in it___

Re: Get Rid of the Splash Screen on User Tool

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Get Rid of the Splash Screen on User Tool
**





Tim:


Ugly very ugly. 


Strange that the server does not get passed as well when processing a login.  I'm wondering what happens when you specify an Authetication server.

James Mckenzie
 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tim Widowfield
Sent: Thursday, August 31, 2006 8:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Get Rid of the Splash Screen on User Tool


Sadly the Automation interface is hobbled.  If you browse the ARUSER type library, you can see that they went to the trouble of extending it at least three times.  Besides the original COMAppObj, they added ICOMAppObj_2 and ICOMAppObj_3.  There's actually an ICOMField4 object (recently updated to handle currency fields).  But it really looks like a series of half-hearted attempts.  BTW, these extensions aren't covered in the C API Guide.  I guess they're too busy to keep up with it.

The Login method (or function) simply returns a Session object.  Session doesn't really point to a given server -- it contains only the user name, password, and a Boolean that indicates whether you want the app (aruser.exe) to be visible.  It isn't until you try to open a form or a guide that you must provide a server name.  (No, you can't open an application.  Amazing, huh?)

Now, if memory serves me correctly, if you've already set up a user in Remedy User, when you log in as that user, you have access to his settings.  The reason I say that is you can call the Login method and then immediately call the GetServerList method.  That method, GetServerList, returns a Microsoftian "variant" -- which is actually an array of server names.  So I think if you've set up a user with his own defined folder as well as servers with port and RPC settings, and then Login as that user, when you refer to a "known" server by name it should also pick up the correct port number.  I couldn't swear to it, but I think that's how it's supposed to work.

It's too bad we couldn't somehow blend artask.exe with the Automation interface to aruser.exe, sort of like merging two half-a**ed tools into a complete one.

 
Tim [EMAIL PROTECTED]
v: 937-878-9045
f: 937-878-9055
m: 937-369-7012
http://www.widowfield.com


- Original Message 
From: David Sanders <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, August 31, 2006 3:26:37 AM
Subject: Re: [ARSLIST] Get Rid of the Splash Screen on User Tool


Hi Tim


This looks good. Is there a way to modify this script to pass the server port too?


Thanks


David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
 
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
 
web http://www.westoverconsulting.co.uk
 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tim Widowfield
Sent: Wednesday, August 30, 2006 11:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Get Rid of the Splash Screen on User Tool


This question comes up from time to time, so I thought I'd offer a possible work-around.


Here's a WScript JScript script that might help.  Or at least it might get you thinking in other directions.  (OLE, anyone?)

To run it, just use the Windows cscript program, like this:


cscript /nologo OpenUser.js /user:Demo /password:spoon /server:localhost


-
// OpenUser.js
//
// Opens Remedy User w/o a splash.


// Decalare variables
var app, sess, form;
var userName, password, serverName;
var VISIBLE = 1, INVISIBLE = 2;
var AR_SUBMIT = 1, AR_QUERY = 2;
var AR_DISPLAY = 3, AR_MODIFY = 4;


args = WScript.Arguments;


userName = args.Named.Item("user");
password = args.Named.Item("password");
serverName = args.Named.Item("server");


if ((userName == null) || (password == null) || (serverName == null)) {
    WScript.Echo("Usage:");
    WScript.Echo("   cscript /nologo OpenUser /user:useName " +
 "/password:password /server:serverName");
    WScript.Quit(1);
}


var formName = "Home Page";


// Instantiate the Remedy application object app = new ActiveXObject("Remedy.User");


// Login
sess = app.Login(userName, password, VISIBLE);


// Open the Home Page form
form = app.OpenForm(sess, serverName, formName, AR_QUERY, true);



What strikes me is how *fast* the User tool fires up when you come at it via OLE.  It just pops!


 
Tim [EMAIL PROTECTED]
v: 937-878-9045
f: 937-878-9055
m: 937-369-7012
http://www.widowfield.com


- Original Message 
From: "Heider, Stephen" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, August 30, 2006 4:46:29 PM
Subject: [ARSLIST] Get Rid of the Splash Screen on User Tool


ARS 6.3, 7.0


Is there a command line switch or setting that will stop the BMC splash
screen from appearing when you start th

Re: BUW:ARSlist Awards .... Tonight!

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: BUW:ARSlist Awards   Tonight!
**





John:


At least it is not rampant Ding-Dongs (round chocolate cake, filled with vanilla icing and coated in milk chocolate.)


And there is nothing better for you (and your doctor) than a deep-fried twinkie. :-)


James McKenzie 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Thursday, August 31, 2006 8:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: BUW:ARSlist Awards  Tonight!


We want pictures and video.
Twinkie carnage everywhere. Oh the Humanity.



John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me 
 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
Sent: Thursday, August 31, 2006 10:40 AM
To: arslist@ARSLIST.ORG
Subject: ADM:BUW:ARSlist Awards  Tonight!


5:45 p.m. PST Room: Imperial A [If that hasn't changed]


Phil Bautista: how about programming your miniature sign to announce it?


For those of you not able to be here, expect the post of the winners shortly after the session, if not during.


 Daniel



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__20060125___This posting was submitted with HTML in it___

Re: Anyone Here?

[L. J. Head]

Something cleared a few min's ago and I got slammed with several hundred
posts...:)appears to be back up 


L. J. Head
Software Engineer
Remedy Approved Consultant
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Atherly
Sent: Wednesday, August 30, 2006 7:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone Here?

Yes I'm here trying to figure out what a table string is and how to set it
up.


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120


   
 "L. J. Head"  
 <[EMAIL PROTECTED] 
 M> To 
 Sent by: "Action  arslist@ARSLIST.ORG 
 Request System cc 
 discussion
 list(ARSList)"Subject 
 <[EMAIL PROTECTED] Anyone Here?
 ORG>  
   
   
 08/30/2006 09:45  
 AM
   
   
 Please respond to 
 [EMAIL PROTECTED] 
RG 
   
   




I know several people are at RUG...but I haven't seen anything from the list
since yesterday morning...is it still alive?

L. J. Head
Software Engineer
Remedy Approved Consultant


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Re: Hellllloooooo!!!!

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Heloo
**





Frank:


Nope, I feel the love out here :-).


It is very slow because the regulars are at BUW -(


James McKenzie
 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
Sent: Thursday, August 31, 2006 8:32 AM
To: arslist@ARSLIST.ORG
Subject: OT: Heloo


Does anybody else out there feel lonely this week???


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__20060125___This posting was submitted with HTML in it___

Attachment Format Conversion?

[Lori Gumbiner]

**

Hi guys!  the  WAG Remedy
team all stayed home from "RUG in a BUG" this year, too.

And, we are trying to do a nifty trick:

        User
opens a record with an attachment file that is an Excel worksheet, formatted
*.xls

        Can
we give the User a button on the Remedy form that will convert that attachment
to *.csv format?

We have brainstormed all sorts of ideas
(some feasible, some wishful thinking) , e.g. calling a converter utility,
or using OLE to run a  macro in the xls to save it as csv.

Thought we'd bring the List's creativity
to the problem.  Any ideas?

Oh, and any utility needs to be credible
and free.

ARS System Specs:
Remedy: 6.3, patch 17
SunOS 5.9 
Oracle 9.2.0.4.0

*Lori

*
Lori Gumbiner
IT Systems Architecture - Process Automation Initiatives
Walgreens Co.
847.914.5796
__20060125___This posting was submitted with HTML in it___

Alert not being received by client

[Leslie Bond]

I would appreciate anyone's help. I'm trying to figure out what would cause 
Remedy to deregister a user? What's happening is, the records are going to 
the Alert-Events table but for some reason they either aren't being 
received by the client at all, or at times they ARE receiving them, but up 
to 45 minutes later. Also in the Alert-Events table, the records the client 
is saying they aren’t receiving are marked “Read”. What actually causes 
that field to be marked?

Additional information:

Here's an error message we're seeing in the Alert logs. 
 http://www.wwrug.org

Re: Overwriting Attachments

[Kemes, Lisa]

**



I got this response from Matt Reinfeld's 
site:
 
"This is a 
bug i also run into. I already reported it to remedy. If they fix it and in 
which version is not clear until now.The biggest problem is that the 
user can change the attachment and you could not prevent him from that (i have 
Filter which prevent change if user is not editor of the ticket).The 
workaround for this is to store the names of the attachment in seperate 
character fields and use them for the comparision. I guess the better way is to 
store the attachments in a seperate form and handle add and modify actions over 
an dialog. In this case you have more control and the number of attachments is 
dynamic."
---
 
So what I did 
was created 3 active links. 1 to put the attachment name into a character 
field, another one to NULL this field out if the attachment is being deleted and 
the third one is to compare the character field to the attachment field and if 
they are different, then set an error message that in order to do an overwrite 
they will have to delete the attachment first, save the record, then add the new 
attachment.  This may be a little overkill, but it 
works!
 
Lisa
 
 



From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe 
DeSouzaSent: Wednesday, August 30, 2006 4:10 PMTo: 
arslist@ARSLIST.ORGSubject: Re: Overwriting 
Attachments
** 




Thats is correct as when you remove the attachment, as also when there is 
actually no value in the field, TR would both be NULL so you cannot really 
differentiate between the two conditions..
 
So to specifically isolate the condition where there was a db value and it 
has been removed what you stated in your last statement is good..
 
DB.Field != NULL and Field = NULL 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.

- 
Original Message From: "McKenzie, James J C-E LCMC HQISEC/L3" 
<[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: 
Wednesday, August 30, 2006 3:29:48 PMSubject: Re: Overwriting 
Attachments** 
Joe:
 
Let me see if I understand you:
 
If you modify an attachment, the modification will not be 
reflected in the TR. if the action taken was to remove the 
attachment.  I know this is true thus I use the following to check if a 
field was changed and not set to NULL:
 
field != $NULL$ and TR.field != $NULL$
 
So, checking for the empty field should take 
this:
 
'DB.Field' != $NULL$ AND 'Field' = 
$NULL$
 
This should detect that the current value in the field is 
empty and that the field in the database does contain something.  YOU 
CANNOT USE TR.Field AS IT WILL NOT BE RELIABLE IN THIS CASE.
 
James McKenzie
L-3 GSI


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe 
DeSouzaSent: Wednesday, August 30, 2006 12:07 PMTo: 
arslist@ARSLIST.ORGSubject: Re: Overwriting 
Attachments
** 




James,
 
I meant transactional value is always null when there is no modification 
done on a field, even though there might be a database value other than null in 
that field... so even though you see a value in that field that value is the db 
value and not transactional if you haven't dirtied that field during the 
transaction..
 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.

- 
Original Message From: "McKenzie, James J C-E LCMC HQISEC/L3" 
<[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: 
Wednesday, August 30, 2006 2:59:28 PMSubject: Re: Overwriting 
Attachments** 
Joe:   You 
mean not equal to $NULL$ even if you did not change the field as long as another 
field was changed.   James 
McKenzie   
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza 
Sent: Wednesday, August 30, 2006 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Overwriting 
Attachments 
** And you realize that 
TR.FirstAttachment will be $NULL$ on modification of a ticket, even if you 
haven't touched the current attachment field during that transaction 
right
Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. 
- Original Message  From: 
"Kemes, Lisa" <[EMAIL PROTECTED]> To: 
arslist@ARSLIST.ORG Sent: Wednesday, August 30, 2006 
2:32:22 PM Subject: Re: Overwriting Attachments 

** More info:   I do a 'TR.FirstAttachment' = $NULL$, this 
is a delete. And I do a 'FirstAttachment != 'DB.FirstAttachment', and this 
captures an add action, but not an overwriteisn't that weird???
Lisa 
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza 
Sent: Wednesday, August 30, 2006 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Overwriting 
Attachments 
** I've noticed you need to remove, edit 
and readd the attachment and then save the record.. it then takes the new one 
in...
Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. 
- Original Mes

Re: Hellllloooooo!!!!

[Barber, Sue]

Don't feel bad, I am in the office too... 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Thursday, August 31, 2006 11:32 AM
To: arslist@ARSLIST.ORG
Subject: OT: Heloo

Does anybody else out there feel lonely this week???

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OT: Hellllloooooo!!!!

[Frank Caruso]

Does anybody else out there feel lonely this week???

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Re: Get Rid of the Splash Screen on User Tool

[Tim Widowfield]

Sadly the Automation interface is hobbled.  If you browse the ARUSER type 
library, you can see that they went to the trouble of extending it at least 
three times.  Besides the original COMAppObj, they added ICOMAppObj_2 and 
ICOMAppObj_3.  There's actually an ICOMField4 object (recently updated to 
handle currency fields).  But it really looks like a series of half-hearted 
attempts.  BTW, these extensions aren't covered in the C API Guide.  I guess 
they're too busy to keep up with it.

The Login method (or function) simply returns a Session object.  Session 
doesn't really point to a given server -- it contains only the user name, 
password, and a Boolean that indicates whether you want the app (aruser.exe) to 
be visible.  It isn't until you try to open a form or a guide that you must 
provide a server name.  (No, you can't open an application.  Amazing, huh?)

Now, if memory serves me correctly, if you've already set up a user in Remedy 
User, when you log in as that user, you have access to his settings.  The 
reason I say that is you can call the Login method and then immediately call 
the GetServerList method.  That method, GetServerList, returns a Microsoftian 
"variant" -- which is actually an array of server names.  So I think if you've 
set up a user with his own defined folder as well as servers with port and RPC 
settings, and then Login as that user, when you refer to a "known" server by 
name it should also pick up the correct port number.  I couldn't swear to it, 
but I think that's how it's supposed to work.

It's too bad we couldn't somehow blend artask.exe with the Automation interface 
to aruser.exe, sort of like merging two half-a**ed tools into a complete one.

 
Tim [EMAIL PROTECTED]
v: 937-878-9045
f: 937-878-9055
m: 937-369-7012
http://www.widowfield.com

- Original Message 
From: David Sanders <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, August 31, 2006 3:26:37 AM
Subject: Re: [ARSLIST] Get Rid of the Splash Screen on User Tool

Hi Tim

This looks good. Is there a way to modify this script to pass the server
port too?

Thanks

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
 
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
 
web http://www.westoverconsulting.co.uk
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield
Sent: Wednesday, August 30, 2006 11:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Get Rid of the Splash Screen on User Tool

This question comes up from time to time, so I thought I'd offer a possible
work-around.

Here's a WScript JScript script that might help.  Or at least it might get
you thinking in other directions.  (OLE, anyone?)

To run it, just use the Windows cscript program, like this:

cscript /nologo OpenUser.js /user:Demo /password:spoon /server:localhost

-
// OpenUser.js
//
// Opens Remedy User w/o a splash.

// Decalare variables
var app, sess, form;
var userName, password, serverName;
var VISIBLE = 1, INVISIBLE = 2;
var AR_SUBMIT = 1, AR_QUERY = 2;
var AR_DISPLAY = 3, AR_MODIFY = 4;

args = WScript.Arguments;

userName = args.Named.Item("user");
password = args.Named.Item("password");
serverName = args.Named.Item("server");

if ((userName == null) || (password == null) || (serverName == null))
{
WScript.Echo("Usage:");
WScript.Echo("   cscript /nologo OpenUser /user:useName " +
 "/password:password /server:serverName");
WScript.Quit(1);
}

var formName = "Home Page";

// Instantiate the Remedy application object
app = new ActiveXObject("Remedy.User");

// Login
sess = app.Login(userName, password, VISIBLE);

// Open the Home Page form
form = app.OpenForm(sess, serverName, formName, AR_QUERY, true);


What strikes me is how *fast* the User tool fires up when you come at it via
OLE.  It just pops!

 
Tim [EMAIL PROTECTED]
v: 937-878-9045
f: 937-878-9055
m: 937-369-7012
http://www.widowfield.com

- Original Message 
From: "Heider, Stephen" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, August 30, 2006 4:46:29 PM
Subject: [ARSLIST] Get Rid of the Splash Screen on User Tool

ARS 6.3, 7.0

Is there a command line switch or setting that will stop the BMC splash
screen from appearing when you start the Remedy User Tool?   I searched
the online help and I didn't see it in the Tools -> Options dialog.

I used to think that the splash screen was only displayed because the
User Tool was initializing.  After testing the v-Go SSO product (nice) I
now know that is not the case. 

When I configure v-Go to automatically log me in to the User Tool my
login name and password are entered and submitted, and I am
authenticated and completely logged in *while the splash screen is still
displayed*.  The splash screen now seem

Re: BUW:ARSlist Awards .... Tonight!

[lars . j . pettersson]

Yes, why not a on line connection, via webcast or streeming media, web cam or 
something  from the ARSlist Awards evening available for those not beeing 
there ...should have beeen great ...but maybe not possible ..:) /L ars

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Reiser, John J
Sent: Thursday, August 31, 2006 5:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: BUW:ARSlist Awards  Tonight!


We want pictures and video.
Twinkie carnage everywhere. Oh the Humanity.


John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Thursday, August 31, 2006 10:40 AM
To: arslist@ARSLIST.ORG
Subject: ADM:BUW:ARSlist Awards  Tonight!

5:45 p.m. PST Room: Imperial A [If that hasn't changed]

Phil Bautista: how about programming your miniature sign to announce it?

For those of you not able to be here, expect the post of the winners
shortly after the session, if not during.

 Daniel


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