Re: Private RPC process(queue)
On 9/20/06, Carey Matthew Black [EMAIL PROTECTED] wrote: Jarl, I think the flaw lies in this part of your statement: With a private process you still have to wait for the database to complete its operations Sure if your RDBMS is to busy to talk to any of it's clients then ARS is dead in the water too. However we are talking about tuning the application server, not the RDBMS with ARS private queues. :) Who mention only tuning the application server? Since threads crating connections to the database you need to include the database in you tuning approach. The ARS server has a traffic cop. The job of this cop is to identify the type of traffic that they are looking at and get it processed as fast as possible. This is done by following a small set of rules like the following: Yes, this is with default setup with fast/list thread. So with this dispatcher thread sitting there and route request it is doing this the most efficient way. Moving fast operation to fast thread, and heavier operation to the list thread. I expect the list thread to execute the operation more efficient, and if you sending all operations into one queue with no list/fast you does not get the benefit with list/fast operations. List thread are also using more memory than a fast thread. Obviously the more thread/queues your running the more Resources your need on the ARS server too. (RAM/network bandwidth/CPU, etc..) And just as a minor nit I have never tried to direct traffic specifically at 390620 OR 390635, but I would expect the ARS server to IGNORE that requested path and do the right thing based on the API call that was being made instead. ( I could imagine bad things happening on the ARS server if you managed to queue a LIST API call on the FAST server. Not sure the other way around would be as much of a problem, but maybe it would be too.) If you do a getentry from 390635 its still routed to 390620 as a fast operation. -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Any issues using 5.x User Tool with a 7.x Server?
We've been using the 7.0 Admin tool, Migrator, and User Client against 6.3 P16 server since they were released and have had zero problems. Some of the new version 7 options are grayed out in the Admin tool but we haven't found any issues at all. We're primarily using CSS 5x and custom applications right now so I can't speak to Asset Management. We're constantly developing new forms and workflow and haven't found anything we couldn't do with version 7 that we could do with v6.3 P16. //SIGNED// CRAIG J. CARTER -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Wednesday, September 20, 2006 5:07 AM To: arslist@ARSLIST.ORG Subject: Re: Any issues using 5.x User Tool with a 7.x Server? I did try this and there seemed to be some options missing that I needed when creating a new form, but the Admin tool never crashed or anything odd. Dan Caissie Remedy Administrator / Developer United Natural Foods, Inc -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Rom Sent: Tuesday, September 19, 2006 10:23 PM To: arslist@ARSLIST.ORG Subject: Re: Any issues using 5.x User Tool with a 7.x Server? Has the 7.0 UT been fully tested against 6.3 server ? I believe someone had posted a comment that there may be an issue with Asset Management. I understand that you should not mismatch admin tool and server versions but has anyone tried Admin 7.0 with 6.3 server ? Rgds, Chris ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Populating hyperlink in a character field in a browser
Ramesh, Use a View field instead of a Character field. You insert HTML into the view field in a set field action and you will get what your after. I personally think it quite stupid that the User Tool tries to parse character fields and identify URLs for the user and make them clickable. But I would guess that some big customer out there requested it and someone inside Remedy caved in to the idea instead of holding to the principle that a character field is for CHARACTER data not for HTML displays. (Sigh) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/20/06, Peketi, Rameshbabu [EMAIL PROTECTED] wrote: ** Hi, I have the following requirement. When the user clicks on a button it should populate a URL in a character field. It should show me as an Hyper Link, so the user can directly access the URL. If i open the form in User tool,when i click the button, it comes as a hyper link. But, if i open the same form in Browser,when i click the button, it comes as a normal text. Can anyone help me out , how to populate a hyper link in a character field in a browser. ThanksRegards, Ramesh Babu ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Customize notifications per user
Hello all,
Sorry for the long post, but it is necessary to fully explain the issue.
Any ideas as to how I can accomplish the management requirement listed
below would be much appreciated!
REMEDY SERVER ENVIRONMENT:
2 W2K3 SP1 servers with dual 2.8Ghz procs/4GB RAM
ARS 6.3 p17 configured as server group
ITSM 6.0 (HelpDesk mod only)
Mid-Tier 6.3 p17
DATABASE ENVIRONMENT:
Oracle 9.2 running on UNIX server
ARSPRD01 is one of several databases on this server
MANAGEMENT REQUIREMENT:
Support staff should be able to customize their notification preferences.
Notification options should be: None, E-mail only, SMS only, Email SMS
They should be able to choose one of the above options for each group of
which they are a member and for each priority level for HelpDesk tickets
(Low, Medium, High).
MY ORIGINAL IDEA (that doesnt work):
Create a form to store each users notification preferences (SHR:NOT-
Preferences). For example, user USERJOE is a member of GROUPA. He may
choose to receive no notifications for Low priority tickets, E-mail only
for Medium tickets, and SMS only for High tickets. This would create 3
separate records for his user ID and GROUPA.
When ticket is created in HelpDesk form, filters push fields needed for
notification to notification form (SHR:NOT-Notifications), including the
HTML template to use. For example, we have a template for each of the 10
out-of-the-box notification filters that come with HelpDesk. The
templates are numbered to match the original filter names.
There is a table field on this form that displays notification preferences
from SHR:NOT-Preferences. This is based on a table field qualification
that loads records from SHR:NOT-Preferences where the priority and group
are equal. Qualification is as follows:
( 'optStatus' = Enabled) AND ( 'optPriorityLevel' = $optPriority$) AND
(( 'chrGroupName' = $chrAssignedGroup$) OR ( 'chrGroupName' =
$chrPrevGroupLogin$) OR (( 'chrFullName' = $chrAssignedIndividual$) AND
( 'optNotificationType' = Individual)) OR (( 'chrFullName' =
$chrPrevAssigneeFullName$) AND ( 'optNotificationType' = Individual)))
Filters fire on submit into SHR:NOT-Notifications which refresh the table
field and then loop through the table sending notifications using the
Notify action based on the users preference. There are 20 filters1 for
e-mail and 1 for SMS for each of the 10 out-of-the-box notifications. The
filter qualifications follow this format:
('chrMailTemplate' = hpd_sup_grp_n04) AND (( 'colNOT-Method' = E-mail
Only ) OR ( 'colNOT-Method' = E-mail SMS ))
If that qualification is TRUE, then use the e-mail template called
hpd_sup_grp_n04 and send it to the e-mail address found in colNOT-
EmailAddress from the table field.
('chrMailTemplate' = hpd_sup_grp_n04) AND (( 'colNOT-Method' = SMS
Only ) OR ( 'colNOT-Method' = E-mail SMS ))
If this qualification is TRUE, send e-mail to address found in colNOT-
SMSAddress from the table field. No template is specified and there is a
view on the form called ARNotification which contains only the fields
needed for SMS, in the proper order.
PROBLEMS WITH THIS IDEA:
It is very slow. On our development server, it takes 30 4 0 seconds to
save a ticket where before, it only took 4 5 seconds. The first time I
tried to develop this solution, I had everything running off the HelpDesk
form and it was taking over a minute to save a ticket. Secondly, its
always sending the notifications to the same addressone for a user whos
not even in the group to which the ticket was assigned. Filter logs do
not indicate how or why this happening.
___
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OT:ADM:Timing Test Please Ignore
just a quick test ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Private RPC process(queue)
Title: RE: Private RPC process(queue) ** Carey: I like this explanation. BTW, I decided to try and set my Mid-Tier to a private RPC. It seems to run much faster when pulling up form data. I do know that DSO can be and should be configured to use a private RPC socket to speed up transaction time. There is a white paper, available through the Tips and Tricks at the Developer Community page, on why and how to do this. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carey Matthew Black Sent: Tuesday, September 19, 2006 7:01 PM To: arslist@ARSLIST.ORG Subject: Re: Private RPC process(queue) Jarl, I think the flaw lies in this part of your statement: With a private process you still have to wait for the database to complete its operations Sure if your RDBMS is to busy to talk to any of it's clients then ARS is dead in the water too. However we are talking about tuning the application server, not the RDBMS with ARS private queues. :) It is my understanding that a private RPC (server) is different than the non-RPC specific behaviour of the ARS server. If your client connects to and uses a private RPC for a given API call then that RPC server processes the call instead of passing it off to the Fast or List queues the way a non-RPC specific api call would have been handled. The ARS server holds multiple connections to your RDBMS. The exact number is dependent on the number of threads, and private queues you have configured. I think of it this way... The ARS server has a traffic cop. The job of this cop is to identify the type of traffic that they are looking at and get it processed as fast as possible. This is done by following a small set of rules like the following: A ) Allow any vehicle who specified a preferred express lane (private RPC) to get to that private RPC and to be serviced exclusively by that RPC. (All the way to the RDBMS and back.) If a client does not specify a specific RPC the users request is routed into one of two queue: B ) Route big trucks (List API calls) into a lane of traffic designed for large data sets and long duration processes. C ) Route cars (Fast API calls) into a lane of traffic designed for smaller data sets and fast switches. So if you want to have a client that is sharing the general pool then you do not have to do anything special. But if you want to try to make sure that the client is not stuck behind slow or overloaded traffic (other users) then give them a express lane (private queue) and as many threads (lanes of traffic) as your server/RDBMS can support and the client really needs. However, in a more extreme case, now you could even go as far as setting up a server group and simply not putting one of the ARS server behind the load balancer, or limiting who can connect to that specific node and give an entire ARS server to a dedicated client/set of clients too. It would just cost more, but would provide N node architecture too. Obviously the more thread/queues your running the more Resources your need on the ARS server too. (RAM/network bandwidth/CPU, etc..) And just as a minor nit I have never tried to direct traffic specifically at 390620 OR 390635, but I would expect the ARS server to IGNORE that requested path and do the right thing based on the API call that was being made instead. ( I could imagine bad things happening on the ARS server if you managed to queue a LIST API call on the FAST server. Not sure the other way around would be as much of a problem, but maybe it would be too.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/19/06, Jarl Grøneng [EMAIL PROTECTED] wrote: What is the purpose configuring private RPC process(queue)? If you direct all api calls into 390620 and 390635 (fast and list), and let them handle all request with: first come, first serve. With a private process you still have to wait for the database to complete its operations, and with a good tunes fast/list process I does not see any huge performance benefit. Back in the old days(AR Server on UNIX) with one server process linked to one RPC process I can see the benefit. -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Suspected Spam: Private RPC process(queue)
Title: RE: Suspected Spam: Private RPC process(queue) ** Jarl: Correct. And DSO can take a toll on your server if it is processing a large number of transactions (follow the sun or two site work). Also, any large scale user, such as Mid-Tier should have its own private RPC socket and its own set of threads. In addition, you might want to retune the database as the number of sessions (under Oracle) changes and you may need more cache memory, sort area, etc. The number of sockets in use depends on your system. If you are supporting a small site, 100 users, you may not need to do anything. If you are supporting a large site, with multiple Mid-Tier servers, you may want to investigate using private RPC sockets for them as well as any program that takes a large amount of time to complete. This keeps the fast/list threads available for your local users on the Windows User Tool. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jarl Grøneng Sent: Wednesday, September 20, 2006 1:44 AM To: arslist@ARSLIST.ORG Subject: Re: Suspected Spam: Private RPC process(queue) Yes, if this is the default setup of DSO: DSO typically runs as a single threaded process... I see thet there is a performance benefit. But my point of this was a general use of private processes -- Jarl On 9/19/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Jarl: Look at the DSO tuning tips and tricks for a reason to have a private queue. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jarl Grøneng Sent: Monday, September 18, 2006 11:17 PM To: arslist@ARSLIST.ORG Subject: Suspected Spam: Private RPC process(queue) What is the purpose configuring private RPC process(queue)? If you direct all api calls into 390620 and 390635 (fast and list), and let them handle all request with: first come, first serve. With a private process you still have to wait for the database to complete its operations, and with a good tunes fast/list process I does not see any huge performance benefit. Back in the old days(AR Server on UNIX) with one server process linked to one RPC process I can see the benefit. -- Jarl __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Migrator - how to copy difference only?
Hello List, We have two development servers with a huge ammount of objects (3000 forms, 15000 filters, etc...). In the beginning these two servers were equal, but then different developers worked with each server for some time. Now there is a task to clone one server onto another one. Since there is little difference between these two servers there should be a way to copy differences only using Migrator... Could anybody help us with this? Thank you. ARS 6.3.16 + Oracle 9.2.0.7 Kind Regards Dmitry Bezhenar ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Private RPC process(queue)
Well, one reason is to move DSO traffic from the public fast/list threads. If DSO gets backed up and starts queuing operations, it can really slow down the users if it is sharing the fast/list threads, at least that is my experience. Configuring private threads allows tuning of user operations (i.e. public fast/list threads) and separate tuning for DSO (i.e. private threads). Also applies to API integrations, but haven't done a ton of that with private threads, so I'll leave the detailed explanation to others. Cheers, Richard - Richard Baird Mono Solutions Inc. [EMAIL PROTECTED] 416-523-8290 -Original Message- From: Jarl Grøneng [mailto:[EMAIL PROTECTED] Sent: Tuesday, September 19, 2006 2:17 AM Subject: Private RPC process(queue) What is the purpose configuring private RPC process(queue)? If you direct all api calls into 390620 and 390635 (fast and list), and let them handle all request with: first come, first serve. With a private process you still have to wait for the database to complete its operations, and with a good tunes fast/list process I does not see any huge performance benefit. Back in the old days(AR Server on UNIX) with one server process linked to one RPC process I can see the benefit. -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Private RPC process(queue)
See below... On 9/20/06, Jarl Grøneng [EMAIL PROTECTED] wrote: On 9/20/06, Carey Matthew Black [EMAIL PROTECTED] wrote: Jarl, I think the flaw lies in this part of your statement: With a private process you still have to wait for the database to complete its operations Sure if your RDBMS is to busy to talk to any of it's clients then ARS is dead in the water too. However we are talking about tuning the application server, not the RDBMS with ARS private queues. :) Who mention only tuning the application server? Since threads crating connections to the database you need to include the database in you tuning approach. The ARS server has a traffic cop. The job of this cop is to identify the type of traffic that they are looking at and get it processed as fast as possible. This is done by following a small set of rules like the following: Yes, this is with default setup with fast/list thread. So with this dispatcher thread sitting there and route request it is doing this the most efficient way. Moving fast operation to fast thread, and heavier operation to the list thread. I expect the list thread to execute the operation more efficient, and if you sending all operations into one queue with no list/fast you does not get the benefit with list/fast operations. My understanding of a private RPC queue is that it does the function of a Fast AND List operations as needed by the Client API calls that are routed to it. So the question becomes the how the volume of threads in the private queue and the volume of client API calls made to those threads. (and the length of time each call takes too.) The real point however, is that a user of a private queue only has to wait on other users of that private queue. So if you write a single threaded API client and connect to a private queue (from one and only one client program at a time.) then you only need a single threaded private queue and your client will NEVER be waiting for anyone else API calls to finish before it's calls can be processed. (one lane of traffic with only one car in the line) If you write a 3 threaded API client then you can connect to a three threaded private queue (from one and only one client program at a time) then your client will NEVER be waiting for anyone else API calls to finish before it's calls can be processed. (three lanes of traffic with only three car in the lines) If however you do not specify a private queue then all of the clients request fight for access to a Fast or List thread as they become available. If some other client usage spikes [ Like one DUMB user doing unqualified searches, click stop search, redo unqualified search and repeat a few dozen times in a row] then the other clients waiting for those same lanes of traffic (shared threads) get to wait for the RDBMS to answer the multiple unqualified searches that the user is not even waiting on anymore! Yes if users start using private queues (when they should not be) then they could cause your private queue users the same issues. But few users ever try to mess around with such matters. To my knowledge there is no way to restrict users (in the ARS permission model) to being able to only use a private queue or not being able to use a private queue. Which sounds like an enhancement idea for Disable-Client-Operation (or something like that.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. snip -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Want to Load Data from .XLS
I did it with an Excel sheet and DDE interaction. Prerequisites: - An Excel template, which need to be open at the time of import to the Windows User Tool. - a defined Page Name in Excel to refer to. Let´s choose Page-1 - hopefully ONE operating system language for ALL clients, where Excel is installed, otherwise you get crazy for column and row translations for each OS language in your active links. Use a set fields action with a value like this: (For each field, one set fields action is necessary.) for German: $DDE$ excel;Page-1;c:\programme\microsoft office\office\excel.exe;Z112S4 for English: $DDE$ excel;Page-1;c:\program files\microsoft office\office\excel.exe;R112C4 for Spanish: $DDE$ excel;Page-1;c:\Archivos de programa\microsoft office\office\excel.exe;F107C5 enjoy ;-) Martin Sturm Remedy Fairly Skilled Professional (RFSP) akRemedy wrote: Can someone please help with the following; How can I access Windows Explorer from Windows ARS User Client to 1. select an XLS file 2. open it 3. change format of three columns to show numeric data to 3 decimal places. 4. copy data from several columns in each row to an ARS 5.1.2 regular form and commit the record to Remedy. Many thanks in anticipation of your support. -- View this message in context: http://www.nabble.com/Want-to-Load-Data-from-.XLS-tf2298988.html#a6387987 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Private RPC process(queue)
Title: RE: Private RPC process(queue) ** See my comments below -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carey Matthew Black Sent: Wednesday, September 20, 2006 7:35 AM To: arslist@ARSLIST.ORG Subject: Re: Private RPC process(queue) See below... My understanding of a private RPC queue is that it does the function of a Fast AND List operations as needed by the Client API calls that are routed to it. So the question becomes the how the volume of threads in the private queue and the volume of client API calls made to those threads. (and the length of time each call takes too.) The real point however, is that a user of a private queue only has to wait on other users of that private queue. ..Exactly. So if you write a single threaded API client and connect to a private queue (from one and only one client program at a time.) then you only need a single threaded private queue and your client will NEVER be waiting for anyone else API calls to finish before it's calls can be processed. (one lane of traffic with only one car in the line) If you write a 3 threaded API client then you can connect to a three threaded private queue (from one and only one client program at a time) then your client will NEVER be waiting for anyone else API calls to finish before it's calls can be processed. (three lanes of traffic with only three car in the lines) If however you do not specify a private queue then all of the clients request fight for access to a Fast or List thread as they become available. If some other client usage spikes [ Like one DUMB user doing unqualified searches, click stop search, redo unqualified search and repeat a few dozen times in a row] then the other clients waiting for those same lanes of traffic (shared threads) get to wait for the RDBMS to answer the multiple unqualified searches that the user is not even waiting on anymore! Yes if users start using private queues (when they should not be) then they could cause your private queue users the same issues. But few users ever try to mess around with such matters. To my knowledge there is no way to restrict users (in the ARS permission model) to being able to only use a private queue or not being able to use a private queue. Which sounds like an enhancement idea for Disable-Client-Operation (or something like that.) ..+1 on this. No client should be able to change the thread queue as an ordinary user from within the User tool. James McKenzie L-3 GSI __20060125___This posting was submitted with HTML in it___
Re: Migrator - how to copy difference only?
Open Migrator Load 1 server into it (Make sure both servers are available and licensed though) (If you only want to see the different objects you ca do) Tools - Options - Expand Differences - Select Display Uncheck Display All Objects which are the Same To do a diff do the following: In the Server window on the left select the AR System Objects In the right pane do a Ctrl-A to select all objects Right Click in the right hand pane and select Differences In the popup window select Server and then pick the 2nd server The differences window will open and show you all differencs between the servers. You can select any object and migrate it by itself or you can select Migrate All different objects. Hope this helps Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bezhenar, Dmitry Sent: Wednesday, September 20, 2006 9:27 AM To: arslist@ARSLIST.ORG Subject: Migrator - how to copy difference only? Hello List, We have two development servers with a huge ammount of objects (3000 forms, 15000 filters, etc...). In the beginning these two servers were equal, but then different developers worked with each server for some time. Now there is a task to clone one server onto another one. Since there is little difference between these two servers there should be a way to copy differences only using Migrator... Could anybody help us with this? Thank you. ARS 6.3.16 + Oracle 9.2.0.7 Kind Regards Dmitry Bezhenar ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Customize notifications per user
Hi Carey, Why would using non-phased filters make a difference when looping through the table? Not that I doubt you, just trying to understand the reason why. As for performance, I've run a SQL/API combined and a Filter/API combined and run through the AR Log Analyzer. The only issue I can find as far as indexes go is the AR System Email Messages schema...the index on field ID 1 is not being used there for some reason. I'm going to have the DBA delete and recreate it since I have no access to the database system. I realize that with this new notification system, I'm asking the system to do a lot more processing and that will naturally take some time...20 filters being run for each record in a table...for groups with 10 or more members, that's at least 200 times those filters are run...this is why I am pushing fields to a separate form and running the filters there, but the filter logs show this processing before all the normal HPD filters have finished. Perhaps if I changed the execution order and made the notification filters on HPD fire last? Thanks for the help, Kevin R. Carmack ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
ARS 7 - Patch 2 Sever Patch?
Good Morning List: I just checked out the patches for 7.0, and patch 2 was there, and it says that there is a server patch (in the Problem Symptoms), but when I went to download it, I don't see it. All I see is: Assignment Clients Mid-Tier Email Am I the only one who's experiencing this? _ Get today's hot entertainment gossip http://movies.msn.com/movies/hotgossip ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Populating hyperlink in a character field in a browser
Hi Well you can also look forward to make use of the available Run Process == Use a Run Process from an ACTL which executes on a Button (you can make this button look like your text field and can add you xyz URL or Label to it ) eg PERFORM-ACTION-OPEN-URL WWW.IMF.ORG http://www.imf.org/ again if you want not to open a new browser window and use existing one than it will be PERFORM-ACTION-OPEN-URL current WWW.IMF.ORG This design should not bother you for being on Native or Web Client. Cheers Himanshu Kohli Remedy Developer / Administrator Tel : 2026238594 From: Action Request System discussion list(ARSList) on behalf of Carey Matthew Black Sent: Wed 9/20/2006 8:02 AM To: arslist@ARSLIST.ORG Subject: Re: Populating hyperlink in a character field in a browser Ramesh, Use a View field instead of a Character field. You insert HTML into the view field in a set field action and you will get what your after. I personally think it quite stupid that the User Tool tries to parse character fields and identify URLs for the user and make them clickable. But I would guess that some big customer out there requested it and someone inside Remedy caved in to the idea instead of holding to the principle that a character field is for CHARACTER data not for HTML displays. (Sigh) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/20/06, Peketi, Rameshbabu [EMAIL PROTECTED] wrote: ** Hi, I have the following requirement. When the user clicks on a button it should populate a URL in a character field. It should show me as an Hyper Link, so the user can directly access the URL. If i open the form in User tool,when i click the button, it comes as a hyper link. But, if i open the same form in Browser,when i click the button, it comes as a normal text. Can anyone help me out , how to populate a hyper link in a character field in a browser. ThanksRegards, Ramesh Babu ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org http://www.wwrug.org/ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ARS 7 - Patch 2 Sever Patch?
Hi Matt: Now that you mention it, you're right, the readmes arent there either. Very strange. From: Matt Reinfeldt [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Date: Wed, 20 Sep 2006 10:08:43 -0500 No Mike, I see the same thing. There are also no README files, which is abnormal. It's almost like part of the patch didn't get published yet. I'm waiting to see if it gets cleaned up today or not. Matt R. -Original Message- From: Mike Parker [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 20, 2006 9:57 AM To: arslist@ARSLIST.ORG Subject: ARS 7 - Patch 2 Sever Patch? Good Morning List: I just checked out the patches for 7.0, and patch 2 was there, and it says that there is a server patch (in the Problem Symptoms), but when I went to download it, I don't see it. All I see is: Assignment Clients Mid-Tier Email Am I the only one who's experiencing this? _ Get today's hot entertainment gossip http://movies.msn.com/movies/hotgossip ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ Share your special moments by uploading 500 photos per month to Windows Live Spaces http://clk.atdmt.com/MSN/go/msnnkwsp007001msn/direct/01/?href=http://www.get.live.com/spaces/features ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ARS 7 - Patch 2 Sever Patch?
Hello, Similarly there is a patch 003 published for Migrator 7.0 but if I try to download it from the support site, it only shows a invalid page error eventhough the patch was released on 9/13. I've still not contacted the Support. Has anybody else experienced it? Thanks, Mohan --- McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: All: This is not the first time that someone has 'found' a Patch and there were no files to download. It may be possible that the patch was 'announced' and then withdrawn or that the files were not posted at the time of the announcement. I would wait a day or two and then call Support and ask what is happening. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker Sent: Wednesday, September 20, 2006 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Hi Matt: Now that you mention it, you're right, the readmes arent there either. Very strange. From: Matt Reinfeldt [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Date: Wed, 20 Sep 2006 10:08:43 -0500 No Mike, I see the same thing. There are also no README files, which is abnormal. It's almost like part of the patch didn't get published yet. I'm waiting to see if it gets cleaned up today or not. Matt R. -Original Message- From: Mike Parker [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 20, 2006 9:57 AM To: arslist@ARSLIST.ORG Subject: ARS 7 - Patch 2 Sever Patch? Good Morning List: I just checked out the patches for 7.0, and patch 2 was there, and it says that there is a server patch (in the Problem Symptoms), but when I went to download it, I don't see it. All I see is: Assignment Clients Mid-Tier Email Am I the only one who's experiencing this? _ Get today's hot entertainment gossip http://movies.msn.com/movies/hotgossip ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ Share your special moments by uploading 500 photos per month to Windows Live Spaces http://clk.atdmt.com/MSN/go/msnnkwsp007001msn/direct/01/?href=http://www .get.live.com/spaces/features ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
nomail
** nomail __20060125___This posting was submitted with HTML in it___
Re: Customize notifications per user
Never mind on the phasing question...I reread the bit about that in the Basic guide and then the reason dawned on me...Notify actions are deferred to phase 3 and so couldn't act on the currently selected row in the table. Thanks again... Kevin ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ARS 7 - Patch 2 Sever Patch?
Well, the Server p2 installer is out there now, but the Migrator patch link is still broken... From: Rick cook [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Date: Wed, 20 Sep 2006 08:59:07 -0700 Yup - I noticed the same thing. Does anyone there do testing on this stuff? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: Wednesday, September 20, 2006 8:32 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Hello, Similarly there is a patch 003 published for Migrator 7.0 but if I try to download it from the support site, it only shows a invalid page error eventhough the patch was released on 9/13. I've still not contacted the Support. Has anybody else experienced it? Thanks, Mohan --- McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: All: This is not the first time that someone has 'found' a Patch and there were no files to download. It may be possible that the patch was 'announced' and then withdrawn or that the files were not posted at the time of the announcement. I would wait a day or two and then call Support and ask what is happening. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker Sent: Wednesday, September 20, 2006 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Hi Matt: Now that you mention it, you're right, the readmes arent there either. Very strange. From: Matt Reinfeldt [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Date: Wed, 20 Sep 2006 10:08:43 -0500 No Mike, I see the same thing. There are also no README files, which is abnormal. It's almost like part of the patch didn't get published yet. I'm waiting to see if it gets cleaned up today or not. Matt R. -Original Message- From: Mike Parker [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 20, 2006 9:57 AM To: arslist@ARSLIST.ORG Subject: ARS 7 - Patch 2 Sever Patch? Good Morning List: I just checked out the patches for 7.0, and patch 2 was there, and it says that there is a server patch (in the Problem Symptoms), but when I went to download it, I don't see it. All I see is: Assignment Clients Mid-Tier Email Am I the only one who's experiencing this? _ Get today's hot entertainment gossip http://movies.msn.com/movies/hotgossip ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ Share your special moments by uploading 500 photos per month to Windows Live Spaces http://clk.atdmt.com/MSN/go/msnnkwsp007001msn/direct/01/?href=http://www .get.live.com/spaces/features ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ Share your special moments by uploading 500 photos per month to Windows Live Spaces http://clk.atdmt.com/MSN/go/msnnkwsp007001msn/direct/01/?href=http://www.get.live.com/spaces/features ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Upgrade 6.3 + ITSM 6.0 to ARS 7.0
Title: Upgrade 6.3 + ITSM 6.0 to ARS 7.0 ** Roy, I did an upgrade of ARS from 6.3 to 7.0 without touching the ITSM suite. Should be a quickie, IMHO. Only glitches I found were that Sync Search didn't work until patch 2, and I never did get RDP to work. The rest of the ITSM 6 suite should work as is. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy W.Sent: Wednesday, September 20, 2006 6:59 AMTo: arslist@ARSLIST.ORGSubject: Upgrade 6.3 + ITSM 6.0 to ARS 7.0 ** I've just been directed to upgrade our systems from ARS 6.3 to 7.0 and leave the ITSM suite at v6.0. All of them have the ITSM 6.0 suite (HD, CM, and AM) installed and I have a few questions about the effects of this upgrade on this applications. My two biggest questions are on the approval and assignment engines that came with v7.0. In ITSM 6.0, the approval engine came as part of CM and AM. An updated version comes with ARS 7.0, should this be upgraded as well? What effect will the upgrade have on AM and CM 6.0? In ARS 7.0, there is an assignment engine installer. In ITSM 6.0, assignments were workflow driven. Should this engine be installed as part of the upgrade? Will it cause problems with the ITSM 6.0 suite? Is the upgrade from v6.3 to v7.0 a simple installer upgrade? Just run the installer and it will detect the old version, remove it and then install the new one while updating the database? Or should a full installation be done first, then the installer run against the old database? Thanks for any help. Roy Ashcraft Systems Analyst SAIC [EMAIL PROTECTED] (402) 293-5218 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: ARS 7 - Patch 2 Sever Patch?
Uh.. some of the Server installers are out there: Windows, AIX and HPUX But the other installers? Oh look.. the bite count on the HPUX file keeps growing! I guess they are uploading the files right now. :) Yep.. there is now a partial Solaris server install. :) That is so funny.. I have never actually watched as a set of files are published to a patch dir before. :) Hope no one grabs the file before it is fully loaded to the server. :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/20/06, Mike Parker [EMAIL PROTECTED] wrote: Well, the Server p2 installer is out there now, but the Migrator patch link is still broken... From: Rick cook [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Date: Wed, 20 Sep 2006 08:59:07 -0700 Yup - I noticed the same thing. Does anyone there do testing on this stuff? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: Wednesday, September 20, 2006 8:32 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Hello, Similarly there is a patch 003 published for Migrator 7.0 but if I try to download it from the support site, it only shows a invalid page error eventhough the patch was released on 9/13. I've still not contacted the Support. Has anybody else experienced it? Thanks, Mohan --- McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: All: This is not the first time that someone has 'found' a Patch and there were no files to download. It may be possible that the patch was 'announced' and then withdrawn or that the files were not posted at the time of the announcement. I would wait a day or two and then call Support and ask what is happening. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker Sent: Wednesday, September 20, 2006 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Hi Matt: Now that you mention it, you're right, the readmes arent there either. Very strange. From: Matt Reinfeldt [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Date: Wed, 20 Sep 2006 10:08:43 -0500 No Mike, I see the same thing. There are also no README files, which is abnormal. It's almost like part of the patch didn't get published yet. I'm waiting to see if it gets cleaned up today or not. Matt R. -Original Message- From: Mike Parker [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 20, 2006 9:57 AM To: arslist@ARSLIST.ORG Subject: ARS 7 - Patch 2 Sever Patch? Good Morning List: I just checked out the patches for 7.0, and patch 2 was there, and it says that there is a server patch (in the Problem Symptoms), but when I went to download it, I don't see it. All I see is: Assignment Clients Mid-Tier Email Am I the only one who's experiencing this? _ Get today's hot entertainment gossip http://movies.msn.com/movies/hotgossip ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ Share your special moments by uploading 500 photos per month to Windows Live Spaces http://clk.atdmt.com/MSN/go/msnnkwsp007001msn/direct/01/?href=http://www .get.live.com/spaces/features ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ Share your special moments by uploading 500 photos per month to Windows Live Spaces
Re: ARS 7 - Patch 2 Sever Patch?
I don't believe they have announced p2 yet so it may be a case of they are just putting the files out there. I would expect BMC to put the files out, do an internal test (or several), then announce the patch is available. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker Sent: Wednesday, September 20, 2006 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Well, the Server p2 installer is out there now, but the Migrator patch link is still broken... From: Rick cook [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Date: Wed, 20 Sep 2006 08:59:07 -0700 Yup - I noticed the same thing. Does anyone there do testing on this stuff? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: Wednesday, September 20, 2006 8:32 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Hello, Similarly there is a patch 003 published for Migrator 7.0 but if I try to download it from the support site, it only shows a invalid page error eventhough the patch was released on 9/13. I've still not contacted the Support. Has anybody else experienced it? Thanks, Mohan --- McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: All: This is not the first time that someone has 'found' a Patch and there were no files to download. It may be possible that the patch was 'announced' and then withdrawn or that the files were not posted at the time of the announcement. I would wait a day or two and then call Support and ask what is happening. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker Sent: Wednesday, September 20, 2006 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Hi Matt: Now that you mention it, you're right, the readmes arent there either. Very strange. From: Matt Reinfeldt [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Date: Wed, 20 Sep 2006 10:08:43 -0500 No Mike, I see the same thing. There are also no README files, which is abnormal. It's almost like part of the patch didn't get published yet. I'm waiting to see if it gets cleaned up today or not. Matt R. -Original Message- From: Mike Parker [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 20, 2006 9:57 AM To: arslist@ARSLIST.ORG Subject: ARS 7 - Patch 2 Sever Patch? Good Morning List: I just checked out the patches for 7.0, and patch 2 was there, and it says that there is a server patch (in the Problem Symptoms), but when I went to download it, I don't see it. All I see is: Assignment Clients Mid-Tier Email Am I the only one who's experiencing this? ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Maximum Instances of ARUser
Title: Maximum Instances of ARUser ** Hi All, I am trying to do some load testing against our server using ARUser 6.3, with a different test user logged in to each instance of ARUser. The problem I am running into is that only 10 instances of ARUser seem to launch on any given PC. I've tried this under both XP and 2000 with the same results. The client PCs I am testing from are using about 5% of the CPU time, and 20% of the memory, so it looks like the limit of 10 may be within Remedy, and not the operating system. I am able to launch dozens of copies of other apps on these PCs. Does anyone know of a way to launch more than 10 copies of the user tool on 1 PC? Eric Cleereman __20060125___This posting was submitted with HTML in it___
Zen CMDB 2.0
** Has anyone integrated Zen with CMDB 2.0 yet without EIE? I'm looking at what the best way to approach this. TIA Den __20060125___This posting was submitted with HTML in it___
Re: Finding the active link
** Is says to run all active links that run After Modify.On 9/20/06, Yim-Lim, Keith [EMAIL PROTECTED] wrote: ** Hi all, I'm trying to find to which id this run process points to. Anyone has an idea how to find this? PERFORM-ACTION-ACTIVE-LINK 2048 Keith Yim-Lim __20060125___This posting was submitted with HTML in it___ -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249 __20060125___This posting was submitted with HTML in it___
Re: Finding the active link
** 2048 fires every After Modify Active Link From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Yim-Lim, KeithSent: Wednesday, September 20, 2006 11:37 AMTo: arslist@ARSLIST.ORGSubject: Finding the active link ** Hi all, Im trying to find to which id this run process points to. Anyone has an idea how to find this? PERFORM-ACTION-ACTIVE-LINK 2048 Keith Yim-Lim __20060125___This posting was submitted with HTML in it___
Re: Maximum Instances of ARUser
Title: Maximum Instances of ARUser ** Hi Rick andHimanshu, We've been having some issues whereour database (Oracle 9i) runs out of threads once every couple of weeks. Every time this has happened in the late afternoon, when we have the highest user load. In each case, Remedy has been recycled, threads are freed, and things are OK for a couple more weeks. Remedy is not the only thing accessing our database, but our DBAs believe Remedy may be the culprit due to the sheer number of connections it typically has. Their theory is that the WUT may be creating more threads than we have configured for within ARServer. I'm hoping to be able to disprove their theory, or failing that prove it. I'd like to be able to do thisby launching 150% of the maximum number of sessionsthat Remedy has hadat any time.While there are external tools available for testing, the majority of our users are connecting with the WUT or Mid-Tier, and not those tools, so testing with those tools will not rule out the WUT or Mid-Tier. I am not having any problems simulating the load from users on the first 10 sessions. I am able to accomplish this load from each userusing a combination of ARUser andScriptIt (from the Windows Resource Kit). I am able to have ScriptIt submit, modify, and searchcases, from within the WUT or Mid-Tier. I can also have it perform these operations in a rapid-fire fashion similar to our monitoring tools, or slow and sporadic, similar to our users. Eric Cleereman -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Rick cookSent: Wednesday, September 20, 2006 12:34 PMTo: arslist@ARSLIST.ORGSubject: Re: Maximum Instances of ARUser** What are you hoping to accomplish with this testing? If you're trying to simulate load, there are better ways than opening multiple tools. Rick From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] Behalf Of Kohli, HimanshuSent: Wednesday, September 20, 2006 12:24 PMTo: arslist@ARSLIST.ORGSubject: Re: Maximum Instances of ARUser I think you need to have a Testing tool ...like SCAPA ...etc cauz you won't be able to perform the actual load test by running all these user's simultaneously for different actions CREATE,SEARCH...MODIFY etc Himanshu Kohli Remedy Developer / Administrator From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)Sent: Wednesday, September 20, 2006 9:10 AMTo: arslist@ARSLIST.ORGSubject: Maximum Instances of ARUser ** Hi All, I am trying to do some load testing against our server using ARUser 6.3, with a different test user logged in to each instance of ARUser. The problem I am running into is that only 10 instances of ARUser seem to launch on any given PC. I've tried this under both XP and 2000 with the same results. The client PCs I am testing from are using about 5% of the CPU time, and 20% of the memory, so it looks like the limit of 10 may be within Remedy, and not the operating system. I am able to launch dozens of copies of other apps on these PCs. Does anyone know of a way to launch more than 10 copies of the user tool on 1 PC? Eric Cleereman __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Upgrade 6.3 + ITSM 6.0 to ARS 7.0
Title: Upgrade 6.3 + ITSM 6.0 to ARS 7.0 ** That's the way it worked on the development system. Just do an upgrade over the original and ignore the extra applications. Now for test, then ... Thanks for the "morale boost" before I did the upgrade, though :) Roy From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rick cookSent: Wednesday, September 20, 2006 11:32 AMTo: arslist@ARSLIST.ORGSubject: Re: Upgrade 6.3 + ITSM 6.0 to ARS 7.0 ** No - I kept all of the 6.0 apps in place. I had a separate DB with the 7.0 apps installed. I don't think the 7.0 approval will work with ITSM 6, and I'm sure the assignment engine would not without some major customizations. I think both were built for the ITSM 7 suite, which is vastly different from ITSM 6. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy W.Sent: Wednesday, September 20, 2006 9:16 AMTo: arslist@ARSLIST.ORGSubject: Re: Upgrade 6.3 + ITSM 6.0 to ARS 7.0 ** Rick, Did you install the approval or assignment engine from 7.0? Roy From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rick cookSent: Wednesday, September 20, 2006 11:04 AMTo: arslist@ARSLIST.ORGSubject: Re: Upgrade 6.3 + ITSM 6.0 to ARS 7.0 ** Roy, I did an upgrade of ARS from 6.3 to 7.0 without touching the ITSM suite. Should be a quickie, IMHO. Only glitches I found were that Sync Search didn't work until patch 2, and I never did get RDP to work. The rest of the ITSM 6 suite should work as is. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy W.Sent: Wednesday, September 20, 2006 6:59 AMTo: arslist@ARSLIST.ORGSubject: Upgrade 6.3 + ITSM 6.0 to ARS 7.0 ** I've just been directed to upgrade our systems from ARS 6.3 to 7.0 and leave the ITSM suite at v6.0. All of them have the ITSM 6.0 suite (HD, CM, and AM) installed and I have a few questions about the effects of this upgrade on this applications. My two biggest questions are on the approval and assignment engines that came with v7.0. In ITSM 6.0, the approval engine came as part of CM and AM. An updated version comes with ARS 7.0, should this be upgraded as well? What effect will the upgrade have on AM and CM 6.0? In ARS 7.0, there is an assignment engine installer. In ITSM 6.0, assignments were workflow driven. Should this engine be installed as part of the upgrade? Will it cause problems with the ITSM 6.0 suite? Is the upgrade from v6.3 to v7.0 a simple installer upgrade? Just run the installer and it will detect the old version, remove it and then install the new one while updating the database? Or should a full installation be done first, then the installer run against the old database? Thanks for any help. Roy Ashcraft Systems Analyst SAIC [EMAIL PROTECTED] (402) 293-5218 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Default form used when double-clicking in results list
Hello Charles, Go to that table in the Admin tool and bring up the properies. Turn off Table Drill Down. Create an Active Link that fires on Return/Table Dbl-Clk and select the appropriate table from the menu. Add an action to that Active Link that does a window open and from there you can override the default view of that form. Linda ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Customize notifications per user
**
Kevin,
You say:
Filters
fire on submit into SHR:NOT-Notifications which refresh the table
field and then loop through the table sending notifications using the
Notify action.
It may just be how you phrased it, but
if you are accessing a table via filters (server-side tables), there is
no need (or easy way) to refresh the table. Perhaps there are some
performance gains to be had there?
Thad
Perfection is achieved, not when there is nothing more to add, but
when there is nothing left to take away.
- Antoine de Saint-Exupéry
Kevin R. Carmack
[EMAIL PROTECTED]
Sent by: Action Request System
discussion list(ARSList) arslist@ARSLIST.ORG
09/20/2006 06:23 AM
Please respond to
arslist@ARSLIST.ORG
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arslist@ARSLIST.ORG
cc
Subject
Customize notifications per user
Hello all,
Sorry for the long post, but it is necessary to fully explain the issue.
Any ideas as to how I can accomplish the management requirement listed
below would be much appreciated!
REMEDY SERVER ENVIRONMENT:
2 W2K3 SP1 servers with dual 2.8Ghz procs/4GB RAM
ARS 6.3 p17 configured as server group
ITSM 6.0 (HelpDesk mod only)
Mid-Tier 6.3 p17
DATABASE ENVIRONMENT:
Oracle 9.2 running on UNIX server
ARSPRD01 is one of several databases on this server
MANAGEMENT REQUIREMENT:
Support staff should be able to customize their notification preferences.
Notification options should be: None, E-mail only, SMS only, Email
SMS
They should be able to choose one of the above options for each group of
which they are a member and for each priority level for HelpDesk tickets
(Low, Medium, High).
MY ORIGINAL IDEA (that doesnt work):
Create a form to store each users notification preferences (SHR:NOT-
Preferences). For example, user USERJOE is a member of GROUPA. He
may
choose to receive no notifications for Low priority tickets, E-mail only
for Medium tickets, and SMS only for High tickets. This would create
3
separate records for his user ID and GROUPA.
When ticket is created in HelpDesk form, filters push fields needed for
notification to notification form (SHR:NOT-Notifications), including the
HTML template to use. For example, we have a template for each of
the 10
out-of-the-box notification filters that come with HelpDesk. The
templates are numbered to match the original filter names.
There is a table field on this form that displays notification preferences
from SHR:NOT-Preferences. This is based on a table field qualification
that loads records from SHR:NOT-Preferences where the priority and group
are equal. Qualification is as follows:
( 'optStatus' = Enabled) AND ( 'optPriorityLevel' = $optPriority$)
AND
(( 'chrGroupName' = $chrAssignedGroup$) OR ( 'chrGroupName' =
$chrPrevGroupLogin$) OR (( 'chrFullName' = $chrAssignedIndividual$) AND
( 'optNotificationType' = Individual)) OR (( 'chrFullName'
=
$chrPrevAssigneeFullName$) AND ( 'optNotificationType' = Individual)))
Filters fire on submit into SHR:NOT-Notifications which refresh the table
field and then loop through the table sending notifications using the
Notify action based on the users preference. There are 20 filters1
for
e-mail and 1 for SMS for each of the 10 out-of-the-box notifications. The
filter qualifications follow this format:
('chrMailTemplate' = hpd_sup_grp_n04) AND (( 'colNOT-Method'
= E-mail
Only ) OR ( 'colNOT-Method' = E-mail SMS
))
If that qualification is TRUE, then use the e-mail template called
hpd_sup_grp_n04 and send it to the e-mail address found in colNOT-
EmailAddress from the table field.
('chrMailTemplate' = hpd_sup_grp_n04) AND (( 'colNOT-Method'
= SMS
Only ) OR ( 'colNOT-Method' = E-mail SMS
))
If this qualification is TRUE, send e-mail to address found in colNOT-
SMSAddress from the table field. No template is specified and there
is a
view on the form called ARNotification which contains only the fields
needed for SMS, in the proper order.
PROBLEMS WITH THIS IDEA:
It is very slow. On our development server, it takes 30 4 0 seconds
to
save a ticket where before, it only took 4 5 seconds. The first
time I
tried to develop this solution, I had everything running off the HelpDesk
form and it was taking over a minute to save a ticket. Secondly,
its
always sending the notifications to the same addressone for a user whos
not even in the group to which the ticket was assigned. Filter logs
do
not indicate how or why this happening.
___
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Re: ARS 7 - Patch 2 Sever Patch?
Good Afternoon, The readme files are now available for ARS v7 Patch 2. However, the link for Migrator v7 Patch 3 is still broken. Enjoy, Bryan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt Sent: Wednesday, September 20, 2006 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? No Mike, I see the same thing. There are also no README files, which is abnormal. It's almost like part of the patch didn't get published yet. I'm waiting to see if it gets cleaned up today or not. Matt R. -Original Message- From: Mike Parker [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 20, 2006 9:57 AM To: arslist@ARSLIST.ORG Subject: ARS 7 - Patch 2 Sever Patch? Good Morning List: I just checked out the patches for 7.0, and patch 2 was there, and it says that there is a server patch (in the Problem Symptoms), but when I went to download it, I don't see it. All I see is: Assignment Clients Mid-Tier Email Am I the only one who's experiencing this? _ Get today's hot entertainment gossip http://movies.msn.com/movies/hotgossip ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ARS 7 - Patch 2 Sever Patch?
Fred, My definition of general release is simply this: When they put a file out there that we can generally access then it is released. An official announcement might be done after that point, but all testing should be concluded long before I can get my fast clicking, patch hungry, little hands on the first file. :) And frankly I am surprised that they do not upload the files into a directory that is not readable by most users during alpha/beta/gamma testing. Then when they are ready to release it, flip the permissions on the final form of the directory to all users. (It would avoid people from getting partial copies of the installers.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/20/06, Grooms, Frederick W [EMAIL PROTECTED] wrote: I don't believe they have announced p2 yet so it may be a case of they are just putting the files out there. I would expect BMC to put the files out, do an internal test (or several), then announce the patch is available. Fred ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Multiple Mid-Tier Servers in a load-balanced environment: licensing?
** How many Mid-Tier licenses would I need for the setup diagrammed below? I imagine it would be 6, one for each MT on each ARS. Would that be 6 times more expensive than a simple Internet--MT--ARS--DB setup, or does the one license fee cover it? [[-Internet-]] | | v Load Balancer | | v /---|---\3 Web Servers with Mid-Tier \---|---/ | v Load Balancer | / \ / \2 AR Servers \ / \ / | v1 Oracle DB __20060125___This posting was submitted with HTML in it___
Re: Multiple Mid-Tier Servers in a load-balanced environment: licensing?
** Back a LONG time ago...when RemedyWeb got rolled inback when they were separate Remedy cost half as much...then they rolled Mid-Tier into the server license and doubled the cost of the Server...now they are kinda pre-paid L. J. HeadSoftware EngineerRemedy Approved Consultant From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cookSent: Wednesday, September 20, 2006 11:54 AMTo: arslist@ARSLIST.ORGSubject: Re: Multiple Mid-Tier Servers in a load-balanced environment: licensing? ** When did Mid-Tier licenses start costing money? Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ARS BobSent: Wednesday, September 20, 2006 10:43 AMTo: arslist@ARSLIST.ORGSubject: Multiple Mid-Tier Servers in a load-balanced environment: licensing? ** How many Mid-Tier licenses would I need for the setup diagrammed below? I imagine it would be 6, one for each MT on each ARS. Would that be 6 times more expensive than a simple "Internet--MT--ARS--DB" setup, or does the one license fee cover it? [[-Internet-]] | | v Load Balancer | | v /---|---\3 Web Servers with Mid-Tier \---|---/ | v Load Balancer | / \ / \2 AR Servers \ / \ / | v1 Oracle DB__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Multiple Mid-Tier Servers in a load-balanced environment: licensing?
Rick, v5 when the Mid-Tier was first released. However in v6 they dropped the Mid-Tier license requirement and raised the price of the ARS server instead. :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/20/06, Rick cook [EMAIL PROTECTED] wrote: ** When did Mid-Tier licenses start costing money? Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ARS Bob Sent: Wednesday, September 20, 2006 10:43 AM To: arslist@ARSLIST.ORG Subject: Multiple Mid-Tier Servers in a load-balanced environment: licensing? ** How many Mid-Tier licenses would I need for the setup diagrammed below? I imagine it would be 6, one for each MT on each ARS. Would that be 6 times more expensive than a simple Internet--MT--ARS--DB setup, or does the one license fee cover it? [[-Internet-]] | | v Load Balancer | | v /---|---\ 3 Web Servers with Mid-Tier \---|---/ | v Load Balancer | / \ / \ 2 AR Servers \ / \ / | v 1 Oracle DB __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Multiple Mid-Tier Servers in a load-balanced environment: licensing?
That was actully my point, Matt. There is no cost for the MT, and hasn't been for years. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, September 20, 2006 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mid-Tier Servers in a load-balanced environment: licensing? Rick, v5 when the Mid-Tier was first released. However in v6 they dropped the Mid-Tier license requirement and raised the price of the ARS server instead. :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/20/06, Rick cook [EMAIL PROTECTED] wrote: ** When did Mid-Tier licenses start costing money? Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ARS Bob Sent: Wednesday, September 20, 2006 10:43 AM To: arslist@ARSLIST.ORG Subject: Multiple Mid-Tier Servers in a load-balanced environment: licensing? ** How many Mid-Tier licenses would I need for the setup diagrammed below? I imagine it would be 6, one for each MT on each ARS. Would that be 6 times more expensive than a simple Internet--MT--ARS--DB setup, or does the one license fee cover it? [[-Internet-]] | | v Load Balancer | | v /---|---\ 3 Web Servers with Mid-Tier \---|---/ | v Load Balancer | / \ / \ 2 AR Servers \ / \ / | v 1 Oracle DB __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Maximum Instances of ARUser
Title: Maximum Instances of ARUser ** The first thing I would do is to never let anyone else connect to the db with the Remedy user and password. That makes it real easy for the dba to see what is using all of the connections. Remedy should only use the sum of the max threads defined in the Admin Tool because the User Tool (and Mid-Tier) never connect directly to the database, theyonly go thru the server. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)Sent: Wednesday, September 20, 2006 11:54 AMTo: arslist@ARSLIST.ORGSubject: Re: Maximum Instances of ARUser ** Hi Rick andHimanshu, We've been having some issues whereour database (Oracle 9i) runs out of threads once every couple of weeks. Every time this has happened in the late afternoon, when we have the highest user load. In each case, Remedy has been recycled, threads are freed, and things are OK for a couple more weeks. Remedy is not the only thing accessing our database, but our DBAs believe Remedy may be the culprit due to the sheer number of connections it typically has. Their theory is that the WUT may be creating more threads than we have configured for within ARServer. I'm hoping to be able to disprove their theory, or failing that prove it. I'd like to be able to do thisby launching 150% of the maximum number of sessionsthat Remedy has hadat any time.While there are external tools available for testing, the majority of our users are connecting with the WUT or Mid-Tier, and not those tools, so testing with those tools will not rule out the WUT or Mid-Tier. I am not having any problems simulating the load from users on the first 10 sessions. I am able to accomplish this load from each userusing a combination of ARUser andScriptIt (from the Windows Resource Kit). I am able to have ScriptIt submit, modify, and searchcases, from within the WUT or Mid-Tier. I can also have it perform these operations in a rapid-fire fashion similar to our monitoring tools, or slow and sporadic, similar to our users. Eric Cleereman -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Rick cookSent: Wednesday, September 20, 2006 12:34 PMTo: arslist@ARSLIST.ORGSubject: Re: Maximum Instances of ARUser** What are you hoping to accomplish with this testing? If you're trying to simulate load, there are better ways than opening multiple tools. Rick From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] Behalf Of Kohli, HimanshuSent: Wednesday, September 20, 2006 12:24 PMTo: arslist@ARSLIST.ORGSubject: Re: Maximum Instances of ARUser I think you need to have a Testing tool ...like SCAPA ...etc cauz you won't be able to perform the actual load test by running all these user's simultaneously for different actions CREATE,SEARCH...MODIFY etc Himanshu Kohli Remedy Developer / Administrator From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)Sent: Wednesday, September 20, 2006 9:10 AMTo: arslist@ARSLIST.ORGSubject: Maximum Instances of ARUser ** Hi All, I am trying to do some load testing against our server using ARUser 6.3, with a different test user logged in to each instance of ARUser. The problem I am running into is that only 10 instances of ARUser seem to launch on any given PC. I've tried this under both XP and 2000 with the same results. The client PCs I am testing from are using about 5% of the CPU time, and 20% of the memory, so it looks like the limit of 10 may be within Remedy, and not the operating system. I am able to launch dozens of copies of other apps on these PCs. Does anyone know of a way to launch more than 10 copies of the user tool on 1 PC? Eric Cleereman __20060125___This posting was submitted with HTML in it___
Re: Suspected Spam: Multiple Mid-Tier Servers in a load-balanced environment: licensing?
Title: RE: Suspected Spam: Multiple Mid-Tier Servers in a load-balanced environment: licensing? ** None. Mid Tier does not need to be licensed anymore. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ARS Bob Sent: Wednesday, September 20, 2006 10:43 AM To: arslist@ARSLIST.ORG Subject: Suspected Spam: Multiple Mid-Tier Servers in a load-balanced environment: licensing? ** How many Mid-Tier licenses would I need for the setup diagrammed below? I imagine it would be 6, one for each MT on each ARS. Would that be 6 times more expensive than a simple Internet--MT--ARS--DB setup, or does the one license fee cover it? [[-Internet-]] | | v Load Balancer | | v /---|---\ 3 Web Servers with Mid-Tier \---|---/ | v Load Balancer | / \ / \ 2 AR Servers \ / \ / | v 1 Oracle DB __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: ARS 7 - Patch 2 Sever Patch?
By testing I mean pulling down thru the supportweb page. For notification I still get the Customer Support eAlert emails on patches released by BMC. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, September 20, 2006 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Fred, My definition of general release is simply this: When they put a file out there that we can generally access then it is released. An official announcement might be done after that point, but all testing should be concluded long before I can get my fast clicking, patch hungry, little hands on the first file. :) And frankly I am surprised that they do not upload the files into a directory that is not readable by most users during alpha/beta/gamma testing. Then when they are ready to release it, flip the permissions on the final form of the directory to all users. (It would avoid people from getting partial copies of the installers.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/20/06, Grooms, Frederick W [EMAIL PROTECTED] wrote: I don't believe they have announced p2 yet so it may be a case of they are just putting the files out there. I would expect BMC to put the files out, do an internal test (or several), then announce the patch is available. Fred ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
AR7.0Server / 6.3 Apps
Hi all, I have a general question regarding applications vs. server versions. Is it recommended to run Helpdesk 6.0 and other Remedy apps v6.0 against 7.0 server components? Currently everything is on 6.3p18 - i was thinking of upgrading the server components (ar server, midtier, email engine) to v7.0p2 while leaving the apps alone(v6.0) hardware is w2K3sp1 / MS SQL database Thanks all ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Multiple Mid-Tier Servers in a load-balanced environment: licensing?
** Ok, my bad, it doesn't cost anything. But I still have to get 6 keys, right?On 9/20/06, Rick cook [EMAIL PROTECTED] wrote:That was actully my point, Matt.There is no cost for the MT, and hasn't been for years.Rick-Original Message-From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Carey Matthew Black Sent: Wednesday, September 20, 2006 11:04 AMTo: arslist@ARSLIST.ORGSubject: Re: Multiple Mid-Tier Servers in a load-balanced environment:licensing?Rick, v5 when the Mid-Tier was first released.However in v6 they dropped the Mid-Tier license requirement and raised theprice of the ARS server instead. :)--Carey Matthew BlackRemedy Skilled Professional (RSP) ARS = Action Request System(Remedy)Love, then teachSolution = People + Process + ToolsFast, Accurate, Cheap Pick two.On 9/20/06, Rick cook [EMAIL PROTECTED] wrote: ** When did Mid-Tier licenses start costing money? Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ARS Bob Sent: Wednesday, September 20, 2006 10:43 AM To: arslist@ARSLIST.ORG Subject: Multiple Mid-Tier Servers in a load-balanced environment: licensing? ** How many Mid-Tier licenses would I need for the setup diagrammed below? I imagine it would be 6, one for each MT on each ARS.Would that be 6 times more expensive than a simple Internet--MT--ARS--DB setup, or does the one license fee cover it? [[-Internet-]] | | v Load Balancer | | v /---|---\3 Web Serverswith Mid-Tier \---|---/ | v Load Balancer | / \ / \2 AR Servers \ /\ / | v1 Oracle DB __20060125___This posting was submitted with HTML in it_20060125___This posting was submitted with HTML in it__UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: AR7.0Server / 6.3 Apps
They should work just fine either way. If there are ARS 7.0 features that you wish to use in your applications, then you should consider upgrading. If not, and things are working fine now, then there may not be a reason to upgrade. Don't buy trouble by fixing what isn't broken. Having said that, the 7.0 Mid-Tier is a marked improvement in performance over the 6.3. So whether you upgrade 7.0 ARS, I would recommend the MT upgrade. It will run just fine against either a 7.0 or 6.3 ARS. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anthony Caressimo Sent: Wednesday, September 20, 2006 11:12 AM To: arslist@ARSLIST.ORG Subject: AR7.0Server / 6.3 Apps Hi all, I have a general question regarding applications vs. server versions. Is it recommended to run Helpdesk 6.0 and other Remedy apps v6.0 against 7.0 server components? Currently everything is on 6.3p18 - i was thinking of upgrading the server components (ar server, midtier, email engine) to v7.0p2 while leaving the apps alone(v6.0) hardware is w2K3sp1 / MS SQL database Thanks all ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Multiple Mid-Tier Servers in a load-balanced environment: licensing?
** The Mid-Tier no longer requires a key to install and connect to one or more AR Servers. I believe that was a Mid-Tier 5.x requirement. Install away. Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ARS BobSent: Wednesday, September 20, 2006 1:17 PMTo: arslist@ARSLIST.ORGSubject: Re: Multiple Mid-Tier Servers in a load-balanced environment: licensing? ** Ok, my bad, it doesn't cost anything. But I still have to get 6 keys, right? On 9/20/06, Rick cook [EMAIL PROTECTED] wrote: That was actully my point, Matt.There is no cost for the MT, and hasn't been for years.Rick-Original Message-From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Carey Matthew Black Sent: Wednesday, September 20, 2006 11:04 AMTo: arslist@ARSLIST.ORGSubject: Re: Multiple Mid-Tier Servers in a load-balanced environment:licensing?Rick,v5 when the Mid-Tier was first released.However in v6 they dropped the Mid-Tier license requirement and raised theprice of the ARS server instead. :)--Carey Matthew BlackRemedy Skilled Professional (RSP) ARS = Action Request System(Remedy)Love, then teachSolution = People + Process + ToolsFast, Accurate, Cheap Pick two.On 9/20/06, Rick cook [EMAIL PROTECTED] wrote: ** When did Mid-Tier licenses start costing money? Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ARS Bob Sent: Wednesday, September 20, 2006 10:43 AM To: arslist@ARSLIST.ORG Subject: Multiple Mid-Tier Servers in a load-balanced environment: licensing? ** How many Mid-Tier licenses would I need for the setup diagrammed below? I imagine it would be 6, one for each MT on each ARS.Would that be 6 times more expensive than a simple "Internet--MT--ARS--DB" setup, or does the one license fee cover it? [[-Internet-]] | | v Load Balancer | | v /---|---\3 Web Serverswith Mid-Tier \---|---/ | v Load Balancer | / \ / \2 AR Servers \ /\ / | v1 Oracle DB __20060125___This posting was submitted with HTML in it_20060125___This posting was submitted with HTML in it__UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Multiple Mid-Tier Servers in a load-balanced environment: lic ensing?
Title: RE: Multiple Mid-Tier Servers in a load-balanced environment: licensing? ** Bob: No. You do not need any license keys to use Mid-Tier. So you will need only two keys for the two ARS servers. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ARS Bob Sent: Wednesday, September 20, 2006 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mid-Tier Servers in a load-balanced environment: licensing? ** Ok, my bad, it doesn't cost anything. But I still have to get 6 keys, right? On 9/20/06, Rick cook [EMAIL PROTECTED] wrote: That was actully my point, Matt. There is no cost for the MT, and hasn't been for years. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carey Matthew Black Sent: Wednesday, September 20, 2006 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mid-Tier Servers in a load-balanced environment: licensing? Rick, v5 when the Mid-Tier was first released. However in v6 they dropped the Mid-Tier license requirement and raised the price of the ARS server instead. :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/20/06, Rick cook [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** When did Mid-Tier licenses start costing money? Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ARS Bob Sent: Wednesday, September 20, 2006 10:43 AM To: arslist@ARSLIST.ORG Subject: Multiple Mid-Tier Servers in a load-balanced environment: licensing? ** How many Mid-Tier licenses would I need for the setup diagrammed below? I imagine it would be 6, one for each MT on each ARS. Would that be 6 times more expensive than a simple Internet--MT--ARS--DB setup, or does the one license fee cover it? [[-Internet-]] | | v Load Balancer | | v /---|---\ 3 Web Servers with Mid-Tier \---|---/ | v Load Balancer | / \ / \ 2 AR Servers \ / \ / | v 1 Oracle DB __20060125___This posting was submitted with HTML in it___
Re: ARS 7 - Patch 2 Sever Patch?
Hey Curtis, Thanks for the extra information..it is available. How did you figure out though??? Cheers, Mohan --- Curtis Gallant [EMAIL PROTECTED] wrote: Migrator patch 3 is available, the problem is the link is going to patch003 when the acktual directory is Patch003 (capitol P). So easy way to get to the proper link is to make it to the 404 the patch site gives you and re-write the URL as /Patch003/ Cheers, Curtis Gallant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bryan.Waters Sent: Wednesday, September 20, 2006 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Good Afternoon, The readme files are now available for ARS v7 Patch 2. However, the link for Migrator v7 Patch 3 is still broken. Enjoy, Bryan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt Sent: Wednesday, September 20, 2006 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? No Mike, I see the same thing. There are also no README files, which is abnormal. It's almost like part of the patch didn't get published yet. I'm waiting to see if it gets cleaned up today or not. Matt R. -Original Message- From: Mike Parker [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 20, 2006 9:57 AM To: arslist@ARSLIST.ORG Subject: ARS 7 - Patch 2 Sever Patch? Good Morning List: I just checked out the patches for 7.0, and patch 2 was there, and it says that there is a server patch (in the Problem Symptoms), but when I went to download it, I don't see it. All I see is: Assignment Clients Mid-Tier Email Am I the only one who's experiencing this? _ Get today's hot entertainment gossip http://movies.msn.com/movies/hotgossip ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ARS 7 - Patch 2 Sever Patch?
It is very often that things show up on the patch download site but have either broken links or the Download button is disabled. Most of the time it is because BMC have not included the proper URL as part of the selected entry(as in the Migrator patch003 link) or they are holding back for an announcement. What I normally do is go back to the previous patch, go up a directory or two to get to the root of a certain application then climb up the directory tree myself. This allows me to see what is actually published as opposed to what is made available via direct links from their 'patch' web application. Hope that helps. Cheers, Curtis Gallant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: Wednesday, September 20, 2006 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Hey Curtis, Thanks for the extra information..it is available. How did you figure out though??? Cheers, Mohan --- Curtis Gallant [EMAIL PROTECTED] wrote: Migrator patch 3 is available, the problem is the link is going to patch003 when the acktual directory is Patch003 (capitol P). So easy way to get to the proper link is to make it to the 404 the patch site gives you and re-write the URL as /Patch003/ Cheers, Curtis Gallant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bryan.Waters Sent: Wednesday, September 20, 2006 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Good Afternoon, The readme files are now available for ARS v7 Patch 2. However, the link for Migrator v7 Patch 3 is still broken. Enjoy, Bryan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt Sent: Wednesday, September 20, 2006 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? No Mike, I see the same thing. There are also no README files, which is abnormal. It's almost like part of the patch didn't get published yet. I'm waiting to see if it gets cleaned up today or not. Matt R. -Original Message- From: Mike Parker [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 20, 2006 9:57 AM To: arslist@ARSLIST.ORG Subject: ARS 7 - Patch 2 Sever Patch? Good Morning List: I just checked out the patches for 7.0, and patch 2 was there, and it says that there is a server patch (in the Problem Symptoms), but when I went to download it, I don't see it. All I see is: Assignment Clients Mid-Tier Email Am I the only one who's experiencing this? _ Get today's hot entertainment gossip http://movies.msn.com/movies/hotgossip ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: MattReinfeldt.com downtime this weekend
Thanks for the warning, Dave! -Original Message- From: Shellman, David [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 20, 2006 1:07 PM To: arslist@ARSLIST.ORG Subject: OT: MattReinfeldt.com downtime this weekend Matt, Just a heads up. The following presentations appear to be null files at this time: BP-301_ Best Practices in the Telco Market_36.pdf BP-302_Building SOX Compliant IT Management Systems_37.pdf DISII-103_Common Practices for Managing Capacity_67.pdf TM-302 BMC Transaction Management Application Response Time Integrations_187.pdf TM-304_BMC Transaction Management_189.pdf I sent an email off to [EMAIL PROTECTED] late last night to get them corrected. Dave Date:Tue, 19 Sep 2006 11:01:32 -0500 From:Matt Reinfeldt [EMAIL PROTECTED] Subject: OT: MattReinfeldt.com downtime this weekend Folks, I wanted to forewarn everyone that http://www.mattreinfeldt.com/ and http://www.mwrug.com http://www.mwrug.com/ will be offline at some point this weekend as I move them to a new host. :-) We've finally outgrown the current service plan I'm on and need to get more space. Before I forget, I want to thank everyone who has donated to support the site and who investigate any of the ads on the site. Your contributions have enabled the site to stay up and running for the last several years!!! One reason I need more space is that I've received permission to post the BUW 2006 Presentations!!! (Thanks to the Man Who Knows All for getting it cleared!) So, expect a section for those in the upcoming week or two for those of you who were unable to make it to the Big Show. :-) So, once again, thank you all for your continued support! Take care, Matt Reinfeldt http://www.mattreinfeldt.com/ http://www.mwrug.com/ Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] tyco/Electronics A tyco International LTD Company MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Dynamic Updates to Help Text
List, I think I already know the answer to this, but just in case... The text in the Help Text tab in the Field Properties of a field is displayed when a user clicks the Arrow+Question Mark button in the WUT toolbar and then clicks on top of a field. Is there any other way of changing this text outside of the Remedy Administrator Tool? I know I could write something that would directly update the SQL table that holds the help text for the fields on the various forms, and then create a screen whereby authorized users could change the help text as needed. I want to give certain users the ability to change this instead of me having to update the text whenever they need to change a word or add a comma, etc. Any other approaches? Thanks. ARS 6.3, 7.0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Dynamic Updates to Help Text
Title: RE: Dynamic Updates to Help Text ** You know, it would be great if there were Remedy forms in which the Help text resided, so that a subadmin could use the UT to update it. Hmmm...sounds like a nice spare time project... Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Wednesday, September 20, 2006 2:07 PMTo: arslist@ARSLIST.ORGSubject: Re: Dynamic Updates to Help Text ** Stephen: Sub-admins? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen Sent: Wednesday, September 20, 2006 1:31 PM To: arslist@ARSLIST.ORG Subject: Dynamic Updates to Help Text List, I think I already know the answer to this, but just in case... The text in the Help Text tab in the Field Properties of a field is displayed when a user clicks the Arrow+Question Mark button in the WUT toolbar and then clicks on top of a field. Is there any other way of changing this text outside of the Remedy Administrator Tool? I know I could write something that would directly update the SQL table that holds the help text for the fields on the various forms, and then create a screen whereby authorized users could change the help text as needed. I want to give certain users the ability to change this instead of me having to update the text whenever they need to change a word or add a comma, etc. Any other approaches? Thanks. ARS 6.3, 7.0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Dynamic Updates to Help Text
Title: RE: Dynamic Updates to Help Text ** Hi Stephen You could try using the artext program to extract the field help text, amend it and import into the AR System Message Catalog. I think you would then need to turn on localization on the server for this to work. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen Sent: Wednesday, September 20, 2006 10:09 PM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Updates to Help Text James, I am the Admin and Sub-Admin :) Stephen From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, September 20, 2006 5:07 PM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Updates to Help Text ** Stephen: Sub-admins? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen Sent: Wednesday, September 20, 2006 1:31 PM To: arslist@ARSLIST.ORG Subject: Dynamic Updates to Help Text List, I think I already know the answer to this, but just in case... The text in the Help Text tab in the Field Properties of a field is displayed when a user clicks the Arrow+Question Mark button in the WUT toolbar and then clicks on top of a field. Is there any other way of changing this text outside of the Remedy Administrator Tool? I know I could write something that would directly update the SQL table that holds the help text for the fields on the various forms, and then create a screen whereby authorized users could change the help text as needed. I want to give certain users the ability to change this instead of me having to update the text whenever they need to change a word or add a comma, etc. Any other approaches? Thanks. ARS 6.3, 7.0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Dynamic Updates to Help Text
Title: RE: Dynamic Updates to Help Text ** Stephen: For those who want to change the Help Text. Of course, you could create the second form with the an SQL pull for field names and the help text that goes with them and let them change it that way with an SQL update that would put the new Help Text in the proper field and an update to the field's change history. It may be easier to do this way. James Mckenzie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, StephenSent: Wednesday, September 20, 2006 2:09 PMTo: arslist@ARSLIST.ORGSubject: Re: Dynamic Updates to Help Text ** James, I am the Admin and Sub-Admin :) Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Wednesday, September 20, 2006 5:07 PMTo: arslist@ARSLIST.ORGSubject: Re: Dynamic Updates to Help Text ** Stephen: Sub-admins? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen Sent: Wednesday, September 20, 2006 1:31 PM To: arslist@ARSLIST.ORG Subject: Dynamic Updates to Help Text List, I think I already know the answer to this, but just in case... The text in the Help Text tab in the Field Properties of a field is displayed when a user clicks the Arrow+Question Mark button in the WUT toolbar and then clicks on top of a field. Is there any other way of changing this text outside of the Remedy Administrator Tool? I know I could write something that would directly update the SQL table that holds the help text for the fields on the various forms, and then create a screen whereby authorized users could change the help text as needed. I want to give certain users the ability to change this instead of me having to update the text whenever they need to change a word or add a comma, etc. Any other approaches? Thanks. ARS 6.3, 7.0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Dynamic Updates to Help Text
Title: RE: Dynamic Updates to Help Text ** Rick: U da man! This is a great idea and goes along with what I just suggested to Stephan. This way you can give a higher level/alternate level of access to those who need to change the Help Text without giving away the farm of sub-administration. James McKenzie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cookSent: Wednesday, September 20, 2006 2:14 PMTo: arslist@ARSLIST.ORGSubject: Re: Dynamic Updates to Help Text ** You know, it would be great if there were Remedy forms in which the Help text resided, so that a subadmin could use the UT to update it. Hmmm...sounds like a nice spare time project... Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Wednesday, September 20, 2006 2:07 PMTo: arslist@ARSLIST.ORGSubject: Re: Dynamic Updates to Help Text ** Stephen: Sub-admins? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen Sent: Wednesday, September 20, 2006 1:31 PM To: arslist@ARSLIST.ORG Subject: Dynamic Updates to Help Text List, I think I already know the answer to this, but just in case... The text in the Help Text tab in the Field Properties of a field is displayed when a user clicks the Arrow+Question Mark button in the WUT toolbar and then clicks on top of a field. Is there any other way of changing this text outside of the Remedy Administrator Tool? I know I could write something that would directly update the SQL table that holds the help text for the fields on the various forms, and then create a screen whereby authorized users could change the help text as needed. I want to give certain users the ability to change this instead of me having to update the text whenever they need to change a word or add a comma, etc. Any other approaches? Thanks. ARS 6.3, 7.0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
big problem
** Hi everybody,I accidentally modified the wrong data through active link. Is there anyway I can recover from that?I appreciate your help.Thanks Yahoo! Messenger with Voice. Make PC-to-Phone Calls to the US (and 30+ countries) for 2¢/min or less. __20060125___This posting was submitted with HTML in it___
Re: Dynamic Updates to Help Text
Title: RE: Dynamic Updates to Help Text ** ** Rick I have done this for all my clients that want help text for fields. I create a field on the form to hold the help text I create 2 buttons (help? and hide help) I created a form to hold the help text When a user clicks on Help? the help text field becomes visible As they gain focus to the fields of a form, the help text for that field is displayed. The form that hold holds the help text can have any permissions for people to add data to it. Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook Sent: Wednesday, September 20, 2006 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Updates to Help Text You know, it would be great if there were Remedy forms in which the Help text resided, so that a subadmin could use the UT to update it. Hmmm...sounds like a nice spare time project... Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, September 20, 2006 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Updates to Help Text ** Stephen: Sub-admins? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen Sent: Wednesday, September 20, 2006 1:31 PM To: arslist@ARSLIST.ORG Subject: Dynamic Updates to Help Text List, I think I already know the answer to this, but just in case... The text in the Help Text tab in the Field Properties of a field is displayed when a user clicks the Arrow+Question Mark button in the WUT toolbar and then clicks on top of a field. Is there any other way of changing this text outside of the Remedy Administrator Tool? I know I could write something that would directly update the SQL table that holds the help text for the fields on the various forms, and then create a screen whereby authorized users could change the help text as needed. I want to give certain users the ability to change this instead of me having to update the text whenever they need to change a word or add a comma, etc. Any other approaches? Thanks. ARS 6.3, 7.0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
1 = 2
** I have seen 1=2 on the "push field if" bar for push action active link to push values from one form to another. Can any one tell me what are the 1 and 2 stand for? Thanks How low will we go? Check out Yahoo! Messengers low PC-to-Phone call rates. __20060125___This posting was submitted with HTML in it___
Re: 1 = 2
** Hi Mimi, 1 and 2 are just the integer 1 and 2. I've seen this used when someone want to disable an If action, but not the entire Active Link. The idea is, 1 is never equal to 2, so the push field never takes place. Eric Cleereman -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Mimi LakewSent: Wednesday, September 20, 2006 5:45 PMTo: arslist@ARSLIST.ORGSubject: 1 = 2** I have seen 1=2 on the "push field if" bar for push action active link to push values from one form to another. Can any one tell me what are the 1 and 2 stand for? Thanks How low will we go? Check out Yahoo! Messengers low PC-to-Phone call rates. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: big problem
Addis: The short answer is no. There is no automated mechanism that would allow you to perform a rollback within the AR System. Your only option in this regard is to contact your friendly, neighborhood DBA, make offerings of pizza and ask him to restore the database to a time before your update took place. As a matter of practice, the DBA should be performing a dump of the database before a release of workflow is moved over to a production environment anyway, just in case something that was being moved over went bad. On Wed, 20 Sep 2006, Addis Solomon wrote: Hi everybody, I accidentally modified the wrong data through active link. Is there anyway I can recover from that? I appreciate your help. Thanks - Yahoo! Messenger with Voice. Make PC-to-Phone Calls to the US (and 30+ countries) for 2?/min or less. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: 1 = 2
It's an intentionally-false condition to cause the Push Field's If No Requests Match action to be taken - usually to create a record unconditionally (Create a New Request). There have been a few interesting discussions on arslist about whether or not 1 = 2 in a Push Fields If causes a table scan. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Mimi Lakew [EMAIL PROTECTED]To: arslist@ARSLIST.ORG .COMcc: Sent by: Action Subject: 1 = 2 Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 09/20/2006 17:45 Please respond to arslist ** I have seen 1=2 on the push field if bar for push action active link to push values from one form to another. Can any one tell me what are the 1 and 2 stand for? Thanks How low will we go? Check out Yahoo! Messenger’s low PC-to-Phone call rates. __20060125___This posting was submitted with HTML in it___
Setting up multiple SMTP outbound email configuraion
Good Evening, I am about to set up multiple SMTP email configurations for seperate mailboxes (according to Remedy you can do this). Since I have never done this before, I was looking for any recommendations you may have. We are on Remedy 6.0.3, Windows Server/Outlook 2003. I appreciate your help. Karen Doherty ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Upgrade 6.3 + ITSM 6.0 to ARS 7.0
Title: Upgrade 6.3 + ITSM 6.0 to ARS 7.0 ** Rick, Roy, The Approval Server isn't part of the "apps", it's part of the AR System. Approval Server 7.0 works fine with ITSM 6.0, all you need to do is add a few new fields onto CHG:APDetailSig (or whatever the sig join is). This is documented in the release notes. Cheers, Matt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy W.Sent: Thursday, 21 September 2006 3:09 AMTo: arslist@ARSLIST.ORGSubject: Re: Upgrade 6.3 + ITSM 6.0 to ARS 7.0 ** That's the way it worked on the development system. Just do an upgrade over the original and ignore the extra applications. Now for test, then ... Thanks for the "morale boost" before I did the upgrade, though :) Roy From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rick cookSent: Wednesday, September 20, 2006 11:32 AMTo: arslist@ARSLIST.ORGSubject: Re: Upgrade 6.3 + ITSM 6.0 to ARS 7.0 ** No - I kept all of the 6.0 apps in place. I had a separate DB with the 7.0 apps installed. I don't think the 7.0 approval will work with ITSM 6, and I'm sure the assignment engine would not without some major customizations. I think both were built for the ITSM 7 suite, which is vastly different from ITSM 6. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy W.Sent: Wednesday, September 20, 2006 9:16 AMTo: arslist@ARSLIST.ORGSubject: Re: Upgrade 6.3 + ITSM 6.0 to ARS 7.0 ** Rick, Did you install the approval or assignment engine from 7.0? Roy From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rick cookSent: Wednesday, September 20, 2006 11:04 AMTo: arslist@ARSLIST.ORGSubject: Re: Upgrade 6.3 + ITSM 6.0 to ARS 7.0 ** Roy, I did an upgrade of ARS from 6.3 to 7.0 without touching the ITSM suite. Should be a quickie, IMHO. Only glitches I found were that Sync Search didn't work until patch 2, and I never did get RDP to work. The rest of the ITSM 6 suite should work as is. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy W.Sent: Wednesday, September 20, 2006 6:59 AMTo: arslist@ARSLIST.ORGSubject: Upgrade 6.3 + ITSM 6.0 to ARS 7.0 ** I've just been directed to upgrade our systems from ARS 6.3 to 7.0 and leave the ITSM suite at v6.0. All of them have the ITSM 6.0 suite (HD, CM, and AM) installed and I have a few questions about the effects of this upgrade on this applications. My two biggest questions are on the approval and assignment engines that came with v7.0. In ITSM 6.0, the approval engine came as part of CM and AM. An updated version comes with ARS 7.0, should this be upgraded as well? What effect will the upgrade have on AM and CM 6.0? In ARS 7.0, there is an assignment engine installer. In ITSM 6.0, assignments were workflow driven. Should this engine be installed as part of the upgrade? Will it cause problems with the ITSM 6.0 suite? Is the upgrade from v6.3 to v7.0 a simple installer upgrade? Just run the installer and it will detect the old version, remove it and then install the new one while updating the database? Or should a full installation be done first, then the installer run against the old database? Thanks for any help. Roy Ashcraft Systems Analyst SAIC [EMAIL PROTECTED] (402) 293-5218 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ** The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you have received this communication in error, please notify us immediately by return e-mail with the subject heading "Received in error" or telephone +61 2 93357000, then delete the email and destroy any copies of it. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any opinions or advice contained in this e-mail are subject to the terms and conditions expressed in the governing KPMG client engagement letter. Opinions, conclusions and other information in this e-mail and any attachments that do not relate to the official business of the firm are neither given nor endorsed by it. KPMG cannot guarantee
Re: NEWS: ITSM6 and CMDB2 on ARS7
This was a fairly hot topic at BUW, it seems a lot of people would like to use the CI Viewer from CMDB 2.0 without having to upgrade to ITSM 7. However, nothing was promised at all by BMC, there was no official announcement that I'm aware of. It was merely a discussion topic. It may be something that BMC are now working on based on the BUW feedback, but that's about all I took away from it. As far as the effort goes, it will obviously vary but CMDB 1.1 - CMDB 2.0 will be a lot simpler than ITSM 6 - ITSM 7. Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook Sent: Thursday, 21 September 2006 6:02 AM To: arslist@ARSLIST.ORG Subject: Re: NEWS: ITSM6 and CMDB2 on ARS7 First issue: ITSM 6 on ARS 7. I know that works. So let's proceed to the real unknown: The CMDB 2.0/ITSM 6 relationship. The word I heard was that there was no *official* integration between the two, though they may offer a way to do that sometime. But consider the architecture - what's different about CMDB 1.x and 2.0? The CDM. It seems to me that if you're willing to modify (if necessary) your mapping from your ITSM 6 apps to the CMDB 2.0 CDM, and update your interfaces to the CMDB, specifically from the Asset console, I can't think of a reason it could not work. Is it potentially labor intensive? Yes. Is it impossible? I think not. Is it worth the effort? That's up to you. The only potential glitches I see are potential ones with some executables, but I think that could be dealt with. The problem is that I don't know anyone who's actually done it. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of igor ivanov Sent: Wednesday, September 20, 2006 12:49 PM To: arslist@ARSLIST.ORG Subject: NEWS: ITSM6 and CMDB2 on ARS7 Hi, I'm under impression that someone ... on BMCUW told everybody that ITSM6 will work with CMDB2 and ARS 7 (patched). Is it correct? Response from You-Know-Who: Unfortunately I do not have any documentation which verifies that ITSM 6 will work with CMDB 2.0. I have checked the compatibility matrix and we have no official compatibilty for ITSM 6.0 and CMDB 2.0. If and when we receive a statement of compatibility and a whitepaper we will be able to assist with this configuration. Regards, ii ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ** The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you have received this communication in error, please notify us immediately by return e-mail with the subject heading Received in error or telephone +61 2 93357000, then delete the email and destroy any copies of it. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any opinions or advice contained in this e-mail are subject to the terms and conditions expressed in the governing KPMG client engagement letter. Opinions, conclusions and other information in this e-mail and any attachments that do not relate to the official business of the firm are neither given nor endorsed by it. KPMG cannot guarantee that e-mail communications are secure or error-free, as information could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete, or contain viruses. KPMG, an Australian partnership, is part of the KPMG International network. KPMG International is a Swiss cooperative that serves as a coordinating entity for a network of independent firms operating under the KPMG name. KPMG International provides no services to clients. Each member firm of KPMG International is a legally distinct and separate entity and each describes itself as such. Liability limited by a scheme approved under Professional Standards Legislation. This footnote also confirms that this e-mail message has been swept by MIMEsweeper for the presence of computer viruses. See www.mimesweeper.com for more information. ** ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: 1 = 2
** It's something that is no longer reqd. to get the create new in a push field. Just leave the qualification blank. On 9/20/06, Mike White [EMAIL PROTECTED] wrote: It's an intentionally-false condition to cause the Push Field's If NoRequests Match action to be taken - usually to create a record unconditionally (Create a New Request).There have been a few interesting discussions on arslist about whether ornot 1 = 2 in a Push Fields If causes a table scan.Mike WhiteOffice:813-978-2192 E-mail:[EMAIL PROTECTED] Mimi Lakew [EMAIL PROTECTED]To: arslist@ARSLIST.ORG .COMcc: Sent by: Action Subject:1 = 2 Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 09/20/2006 17:45 Please respond to arslist **I have seen 1=2 on the push field if bar for push action active link topush values from one form to another.Can any one tell me what are the 1and 2 stand for? ThanksHow low will we go? Check out Yahoo! Messenger's low PC-to-Phone callrates. __20060125___This posting was submitted withHTML in it___ -- Warren R. Baltimore IIRemedy DeveloperUW Medicine IT ServicesSchool of MedicineUniversity of WashingtonBox 3582201325 Fourth Ave, Suite 2000Seattle, WA 98101The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington.They are my own. __20060125___This posting was submitted with HTML in it___
Re: Maximum Instances of ARUser
** Eric,If you want to put a bunch of load on the AR System server, this isn't the most elegant script the world, but it has worked for me in the past. It is a Windows batch file that uses runmacro.exe to execute a macro and a random number generator (rand.exe) to determine which macro to execute. I've posted LoadTest.zip on my web site (the ARSList rejected my posting with it attached). This method didn't have any fancy metrics or reports, but it was pretty good at putting some load on the system. Anyway, I hope some of you find it useful.The LoadTest.cmd script contains instructions for submitting records to a Change Management, HelpDesk and Maintenance ticket forms. As such, I had macros entitled:Create Change TicketCreate HPD:HelpDesk TicketCreate Maintenance TicketIn order to use the script, you'll need to do some tweaking of the script and record your own macros.The archive file contains everything that you need (with the exception of the macros as those were proprietary so they wouldn't be useful to anyone). Unzip the contents of the archive to a folder and place your macros in that folder as well. Then you simply run the command:LoadTest.cmd UserName Password Server numberOfRunsThe numberOfRuns parameter is optional. It defaults to 10 if you leave it off. After you are done executing the script, you will get a report similar to the following:AR System Load Tester v1.0The script executed 10 times.The following counts of tickets were generated (by type): Change Tickets - 4 HPD:HelpDesk Tickets - 3 Maintenance Tickets - 3 When I was doing load testing, I would typically have five to ten "drone" machines on which I would start twenty to forty sessions of the LoadTest.cmd script. I would start an instance using the following command:START LoadTest.cmd userName Password Server numberOfRunsThe number of times I would execute this command would depend on the amount of RAM each machine had. I believe that each instance needed about 15MB of RAM in order to run. And I didn't want to do a lot of paging out to disk.DerekOn Sep 20, 2006, at 12:10 PM, Eric Cleereman (IT) wrote:** Hi All, I am trying to do some load testing against our server using ARUser 6.3, with a different test user logged in to each instance of ARUser.The problem I am running into is that only 10 instances of ARUser seem to launch on any given PC. I've tried this under both XP and 2000 with the same results.The client PCs I am testing from are using about 5% of the CPU time, and 20% of the memory, so it looks like the limit of 10 may be within Remedy, and not the operating system. I am able to launch dozens of copies of other apps on these PCs.Does anyone know of a way to launch more than 10 copies of the user tool on 1 PC? Eric Cleereman__20060125___This posting was submitted with HTML in it___Derek Berube [EMAIL PROTECTED] Wildstar Technologies, LLC.1453 Riverview Run LaneSuwanee, Georgia 30024(678) 229-1475 - Office(678) 229-1476 - FAX(404) 444-5283 - Mobile http://www.wildstartech.com/AIM Handle: BerubeDBJabber: [EMAIL PROTECTED] MSN Messenger: [EMAIL PROTECTED]Yahoo! Messenger: derekberube __20060125___This posting was submitted with HTML in it___
Respuesta automatica de Ruben Arellano
El 21 de Septiembre estare en curso sin acceso al correo electronico, cualquier informacion puede comunicarse a mi celular 0414-2449707. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
