Re: CI Viewer - CMDB Libraries are not available?
Hello, I often wish a complete set of API libraries for all platforms was readily available. I tire of putting together a set by pulling apart installation sets. Given the sheer amount of C libraries shipped with the Java jars, it's becoming increasingly difficult to figure out what's relevant and what's not. Perhaps someone at BMC wishes to write to me and I'll let them know precisely what they need to do in order to make API development much easier? John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Apple Safari Web Interface
Carey, Actually, you're wrong. Safari is probably more standards compliant than IE - it's built on the KHTML rendering engine. It's not hard to make something work with all browsers, bearing in mind that all browsers deviate from the standards in some way. BMC have simply chosen not to, I assume because of cost/lack of skills. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Workflow
Did any one found solution for the question below With Regards PL.Saravanan BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn: 3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network Solutions] Sent: 27 November 2006 15:29 To: arslist@ARSLIST.ORG Subject: Workflow Hi, Is it possible to populate a field as you typing in another fieldlike real time information and not populating it after losing focus or something... What I am trying to do is while you tying into a text field it should display how many characters are left for you to type in another text field like the example below. Any Ideas? E.G Characters Left: Regards, Darshana Jivan MTN Network Solutions Cell: 0832000451 Email: [EMAIL PROTECTED] MTN Corporate 39 Rivonia Road No1 Commerce Square 3rd Floor Sandhurst Johannesburg 2196 P.O. Box 3070; Randburg; 2125; South Africa. | Disclaimer | This email and the documents transmitted with it are confidential and are intended for the addressee only, and must be treated as such. The views expressed herein are those of the author and do not necessarily represent those of MTN Network Solutions (MTN NS). MTN NS accepts no liability in respect of any illegal content. No employee or agent of MTN NS is authorised to conclude a binding agreement on behalf of MTN NS by email (or otherwise) unless specifically stating otherwise in such correspondence. Binding agreements with MTN NS may only be concluded if printed in hard copy and signed by an authorised representative of MTN NS. __20060125___This posting was submitted with HTML in it___ - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CI Viewer - CMDB Libraries are not available?
Hear hear. I just had to do this exact thing yesterday. Someone call him. :-) -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 John Baker [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/30/2007 02:57 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: CI Viewer - CMDB Libraries are not available? Hello, I often wish a complete set of API libraries for all platforms was readily available. I tire of putting together a set by pulling apart installation sets. Given the sheer amount of C libraries shipped with the Java jars, it's becoming increasingly difficult to figure out what's relevant and what's not. Perhaps someone at BMC wishes to write to me and I'll let them know precisely what they need to do in order to make API development much easier? John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
User permissions
Hello, We have recently upgraded to v7 of ARS (from v4.0!!) which was done via a new install. Obviously lots of things have changed between the two versions, but there is one thing I dont seem to be able to nail. We are intending to use mid-tier to allow users to submit and review their own tickets, and have set up some LDAP authentication against AD for this and it works well utlising the submitter field. We can further use field permissions to restrict access so the user can only see their entries and nobody elses. This is what we want. However, we also have notifications going out from the form in question that go to what would be deemed public email addresses (ie dont appear in ARS) and for the field values to work we need to open up permissions for Public on the fields, which then breaks the user access as they can then see all of the calls. Is there a way of locking down permissions to allow both functions to happen correctly, or perhaps a way for the notification to be run as a defined user that we can assign a group permission for (instead of Public) ? Thanks in advance. Colin Colin Love - Technical Infrastructure Manager E-Mail: [EMAIL PROTECTED] Senate House Services Ltd University of London Computer Centre Telephone: 020 7692 1304 20 Guilford St., London, WC1N 1DZ. FAX: 020 7692 1234 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
BUW 2007 - two locations (Prauge/Vancouver)
http://www.bmc.com/userworld/ BMC UserWorld 2006 in San Francisco generated enormous excitement throughout the IT community. It was the most comprehensive user event BMC has ever produced, with over 200 technical and business sessions, keynotes by BMC executives and industry luminaries, a full exhibit hall with over 50 partners participating, and plenty of networking time. Due to the tremendous popularity of UserWorld, BMC will hold two conferences this year. May 22 - 24 2007 Prague Designed specifically for our customers throughout Europe, this event will feature the most popular sessions from BMC UserWorld 2006 San Francisco. October 29 - Nov 2 2007 This year?s main UserWorld conference will reflect a brand new agenda, with more tracks, more sessions and more ways to interact with users around the world. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Workflow
I would suggest submitting it as an enhancement request. Rick Cook replied back in November with ** You could possibly do it in a View field, using either some OLE or Java function. That would be my best guess. I can't think of any native ARS way to do it. Rick I concur or It sounds like something BMC Remedy could add to the Web Client. Of course all such things will add weight to the web client and slow things down. (I am sure the clever webbish folks can come up with a work around, based on what Rick has suggested) but I suspect the extra processing may make it not worth the gain for the users). . Daniel _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan Sent: January 30, 2007 4:52 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow Did any one found solution for the question below With Regards PL.Saravanan BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn: 3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network Solutions] Sent: 27 November 2006 15:29 To: arslist@ARSLIST.ORG Subject: Workflow Hi, Is it possible to populate a field as you typing in another field..like real time information and not populating it after losing focus or something. What I am trying to do is while you tying into a text field it should display how many characters are left for you to type in another text field like the example below. Any Ideas? E.G Characters Left: Regards, Darshana Jivan MTN Network Solutions Cell: 0832000451 Email: [EMAIL PROTECTED] MTN Corporate 39 Rivonia Road No1 Commerce Square 3rd Floor Sandhurst Johannesburg 2196 P.O. Box 3070; Randburg; 2125; South Africa. | Disclaimer | This email and the documents transmitted with it are confidential and are intended for the addressee only, and must be treated as such. The views expressed herein are those of the author and do not necessarily represent those of MTN Network Solutions (MTN NS). MTN NS accepts no liability in respect of any illegal content. No employee or agent of MTN NS is authorised to conclude a binding agreement on behalf of MTN NS by email (or otherwise) unless specifically stating otherwise in such correspondence. Binding agreements with MTN NS may only be concluded if printed in hard copy and signed by an authorised representative of MTN NS. __20060125___This posting was submitted with HTML in it___ - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)
I love these ticket updates from support. The ticket is still in New status (having been submitted 01/18/07) and there are no updates (other than my original submission) except the following message: BMC Customer Support [EMAIL PROTECTED] wrote on 01/30/2007 07:44:05 AM: Dear Tony, Has your problem (ISS) been resolved? Please notify us so we can close your issue or continue helping you. Regards, snip BMC Customer Support Continue helping me? How about start helping me. Oh, well, nevermind; not worth the trouble. JUST close it. Not like I needed help or anything. *grr* CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 - two locations (Prauge/Vancouver)
Europe : this event will feature the most popular sessions from BMC UserWorld 2006 San Francisco So, now we Europe's will get the slides shown that we already downloaded, right ? Nice :-) Suppose Praque is well worth a visit though. Cheers, Robert -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, January 30, 2007 3:52 PM To: arslist@ARSLIST.ORG Subject: BUW 2007 - two locations (Prauge/Vancouver) http://www.bmc.com/userworld/ BMC UserWorld 2006 in San Francisco generated enormous excitement throughout the IT community. It was the most comprehensive user event BMC has ever produced, with over 200 technical and business sessions, keynotes by BMC executives and industry luminaries, a full exhibit hall with over 50 partners participating, and plenty of networking time. Due to the tremendous popularity of UserWorld, BMC will hold two conferences this year. May 22 - 24 2007 Prague Designed specifically for our customers throughout Europe, this event will feature the most popular sessions from BMC UserWorld 2006 San Francisco. October 29 - Nov 2 2007 This year?s main UserWorld conference will reflect a brand new agenda, with more tracks, more sessions and more ways to interact with users around the world. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Workflow
Just use an active link that fires on interval and set to lowest value (3). It's next to the button action. You can outrun it if you type fast but we're dynamically updating text fields based on entries in other fields and it works great. It may work for you. //SIGNED// CRAIG J. CARTER _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Tuesday, January 30, 2007 8:04 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow I would suggest submitting it as an enhancement request. Rick Cook replied back in November with ** You could possibly do it in a View field, using either some OLE or Java function. That would be my best guess. I can't think of any native ARS way to do it. Rick I concur or It sounds like something BMC Remedy could add to the Web Client. Of course all such things will add weight to the web client and slow things down. (I am sure the clever webbish folks can come up with a work around, based on what Rick has suggested) but I suspect the extra processing may make it not worth the gain for the users). ... Daniel _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan Sent: January 30, 2007 4:52 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow Did any one found solution for the question below With Regards PL.Saravanan BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn: 3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network Solutions] Sent: 27 November 2006 15:29 To: arslist@ARSLIST.ORG Subject: Workflow Hi, Is it possible to populate a field as you typing in another fieldlike real time information and not populating it after losing focus or something... What I am trying to do is while you tying into a text field it should display how many characters are left for you to type in another text field like the example below. Any Ideas? E.G Characters Left: Regards, Darshana Jivan MTN Network Solutions Cell: 0832000451 Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] MTN Corporate 39 Rivonia Road No1 Commerce Square 3rd Floor Sandhurst Johannesburg 2196 P.O. Box 3070; Randburg; 2125; South Africa. | Disclaimer | This email and the documents transmitted with it are confidential and are intended for the addressee only, and must be treated as such. The views expressed herein are those of the author and do not necessarily represent those of MTN Network Solutions (MTN NS). MTN NS accepts no liability in respect of any illegal content. No employee or agent of MTN NS is authorised to conclude a binding agreement on behalf of MTN NS by email (or otherwise) unless specifically stating otherwise in such correspondence. Binding agreements with MTN NS may only be concluded if printed in hard copy and signed by an authorised representative of MTN NS. __20060125___This posting was submitted with HTML in it___ - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: User permissions
Colin, One option is to have workflow compose the data into a field that the user does have access to. (So that for that record, and for the transaction of the Submit/Modify, the user has access to the data via an authorized path provided by workflow.) You could also opt to convert your Notify action into a Push action that manually creates a record in the AR System Email Messages form. However I think that will require a bit more work and could offer some distinct advantages/disadvantages too. However, I think the only field where this is particularly problematic is really the 'Request ID' (field 1). If you are controlling row level access with field 1 then that is the only field that MUST NOT be Public. The other fields might be ok to be Public because that would still be restricted by the permissions on field 1. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 1/30/07, Colin Love [EMAIL PROTECTED] wrote: Hello, We have recently upgraded to v7 of ARS (from v4.0!!) which was done via a new install. Obviously lots of things have changed between the two versions, but there is one thing I dont seem to be able to nail. We are intending to use mid-tier to allow users to submit and review their own tickets, and have set up some LDAP authentication against AD for this and it works well utlising the submitter field. We can further use field permissions to restrict access so the user can only see their entries and nobody elses. This is what we want. However, we also have notifications going out from the form in question that go to what would be deemed public email addresses (ie dont appear in ARS) and for the field values to work we need to open up permissions for Public on the fields, which then breaks the user access as they can then see all of the calls. Is there a way of locking down permissions to allow both functions to happen correctly, or perhaps a way for the notification to be run as a defined user that we can assign a group permission for (instead of Public) ? Thanks in advance. Colin Colin Love - Technical Infrastructure Manager E-Mail: [EMAIL PROTECTED] Senate House Services Ltd University of London Computer Centre Telephone: 020 7692 1304 20 Guilford St., London, WC1N 1DZ. FAX: 020 7692 1234 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
arimportcmd
Hello, I am using arimportcmd in an escalation and it Works when the file is in the remedy Server, but when the file is in another machina not in local it doesn't work and the log has the next message: Specified import file is not a regular text file. f:\zto_0002.csv Loading Mappings failed: The import was not attempted Specified import file is not a regular text file. f:\zto_0002.csv The user of Windows, who logs on the remedy service to star it, has another user with the same name and the same password in the machine where is the file. Any ideas. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: User permissions
I can think of two ways to do this. - One, you make the field public and enforce permissions through workflow. - Two, you keep the current permissions on the field you have and create another hidden field with public permissions where you mirror the value of the original field. Modify your notification to use the duplicate field. Colin Love [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/30/2007 09:38 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject User permissions Hello, We have recently upgraded to v7 of ARS (from v4.0!!) which was done via a new install. Obviously lots of things have changed between the two versions, but there is one thing I dont seem to be able to nail. We are intending to use mid-tier to allow users to submit and review their own tickets, and have set up some LDAP authentication against AD for this and it works well utlising the submitter field. We can further use field permissions to restrict access so the user can only see their entries and nobody elses. This is what we want. However, we also have notifications going out from the form in question that go to what would be deemed public email addresses (ie dont appear in ARS) and for the field values to work we need to open up permissions for Public on the fields, which then breaks the user access as they can then see all of the calls. Is there a way of locking down permissions to allow both functions to happen correctly, or perhaps a way for the notification to be run as a defined user that we can assign a group permission for (instead of Public) ? Thanks in advance. Colin Colin Love - Technical Infrastructure Manager E-Mail: [EMAIL PROTECTED] Senate House Services Ltd University of London Computer Centre Telephone: 020 7692 1304 20 Guilford St., London, WC1N 1DZ. FAX: 020 7692 1234 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Workflow
The bottom line is that it would have to be something that resided on the client. Can you imagine the client/server traffic involved if it had to have workflow or a DB trigger update a field every time a character was typed? Perhaps the easiest workaround would be to size your field to exactly the field length of it. That would at least give the users a visual cue as to how much more they could type. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Tuesday, January 30, 2007 7:04 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow ** I would suggest submitting it as an enhancement request. Rick Cook replied back in November with ** You could possibly do it in a View field, using either some OLE or Java function. That would be my best guess. I can't think of any native ARS way to do it. Rick I concur or It sounds like something BMC Remedy could add to the Web Client. Of course all such things will add weight to the web client and slow things down. (I am sure the clever webbish folks can come up with a work around, based on what Rick has suggested) but I suspect the extra processing may make it not worth the gain for the users). . Daniel _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan Sent: January 30, 2007 4:52 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow Did any one found solution for the question below With Regards PL.Saravanan BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn: 3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network Solutions] Sent: 27 November 2006 15:29 To: arslist@ARSLIST.ORG Subject: Workflow Hi, Is it possible to populate a field as you typing in another field..like real time information and not populating it after losing focus or something. What I am trying to do is while you tying into a text field it should display how many characters are left for you to type in another text field like the example below. Any Ideas? E.G Characters Left: Regards, Darshana Jivan MTN Network Solutions Cell: 0832000451 Email: [EMAIL PROTECTED] MTN Corporate 39 Rivonia Road No1 Commerce Square 3rd Floor Sandhurst Johannesburg 2196 P.O. Box 3070; Randburg; 2125; South Africa. | Disclaimer | This email and the documents transmitted with it are confidential and are intended for the addressee only, and must be treated as such. The views expressed herein are those of the author and do not necessarily represent those of MTN Network Solutions (MTN NS). MTN NS accepts no liability in respect of any illegal content. No employee or agent of MTN NS is authorised to conclude a binding agreement on behalf of MTN NS by email (or otherwise) unless specifically stating otherwise in such correspondence. Binding agreements with MTN NS may only be concluded if printed in hard copy and signed by an authorised representative of MTN NS. __20060125___This posting was submitted with HTML in it___ - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.01 supported with Helpdesk 6.0 Application?
I know what they did, Roger. I'm just not sure why it's taking so long for
them to tell us how to do the conversion/mapping.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Monday, January 29, 2007 3:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application?
**
They did a complete re-design of the data structure and changed some form
names as well as adding BMC_People. Now they have to come up with a way
that ITSM 6 can work with CMDB 2.0.X
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 29 Jan 2007 5:23 PM
Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application?
**
It certainly does seem to be taking an inordinate amount of time. It's been
months since it was most recently promised. How long does it take to create
export/import maps and procedures for two sets of data tables for products
which they created? I'm no longer believing anything I'm told on this until
I see it.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Matthew (Melbourne)
Sent: Monday, January 29, 2007 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application?
**
At UserWorld, several of us were told the same thing - that is BMC is
taking the necessary steps to officially enable the use of ITSM 6.0 with
CMDB 2.0.1. It was quite a popular topic at the time, but BUW was around 5
- 6 months ago right? It has been in progress for an incredibly long time
now..
_
From: Easter, David [mailto:[EMAIL PROTECTED]
Sent: Thursday, 25 January 2007 2:58 AM
Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application?
**
CMDB 2.0 with ITSM 6.0 is not officially supported. As mentioned, BMC is
currently taking the necessary steps to officially enable the use of ITSM
6.0 with CMDB 2.0.1. I do not have an expected date for when this will be
completed - only the information that it is currently in progress.
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Wednesday, January 24, 2007 7:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application?
**
I have not seen anything either from BMC Support or on the list officially
supporting it.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 24 Jan 2007 10:21 AM
Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application?
Thanks. So are you saying that it is not officially supported? I have
already installed CMDB 2. Now I need to install HD 6.0
From: Roger Justice [EMAIL PROTECTED]
javascript:parent.ComposeTo('rjust2501%40AOL.COM', '');
Reply-To: arslist@ARSLIST.ORG
javascript:parent.ComposeTo('arslist%40ARSLIST.ORG', '');
To: arslist@ARSLIST.ORG
javascript:parent.ComposeTo('arslist%40ARSLIST.ORG', '');
Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application?
Date: Wed, 24 Jan 2007 09:50:03 -0500
There are 2 questions:
1. Upgrade CMDB 1.1 to 2.X with existing ITSM 6.x
2. CMDB new install with ITSM 6.X
A lot of information has been passed through the list the only problem is
BMC has not officially released the patch needed to do either of the above.
-Original Message-
From: [EMAIL PROTECTED]
javascript:parent.ComposeTo('jackson_samson%40HOTMAIL.COM', '');
To: arslist@ARSLIST.ORG
javascript:parent.ComposeTo('arslist%40ARSLIST.ORG', '');
Sent: Wed, 24 Jan 2007 9:45 AM
Subject: CMDB 2.01 supported with Helpdesk 6.0 Application?
All,
I know this question has been asked a few months ago and I think I know the
anwer, but wanted to make sure.
Do you know if CMDB version 2 is supported with a Helpdesk 6.0 application?
The compatibility matrix only lists CMDB 1.1, but I want to verify this.
We have already installed CMDB 2 and I am thinking we might have to
uninstall and install CMDB 1.1 before installing HD 6.0.
Thanks,
Jackson
Remedy Administrator
_
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Re: Workflow
I thought of one way to make the counter work...you can use an active link that fires on gain focus of the field and on a 3 second interval and sets your counter field based on the LENGTH() function. I haven't thought about it long enough to figure out how to stop the active link once the interval begins. It's not real time...but 3 seconds is close if you're a slow typer... Rick Ponzo Saravanan Palaniappan wrote: ** Did any one found solution for the question below With Regards PL.Saravanan BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn: 3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED] *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *Darshana Jivan [MTN Network Solutions] *Sent:* 27 November 2006 15:29 *To:* arslist@ARSLIST.ORG *Subject:* Workflow Hi, Is it possible to populate a field as you typing in another field….like real time information and not populating it after losing focus or something… What I am trying to do is while you tying into a text field it should display how many characters are left for you to type in another text field like the example below. Any Ideas? E.G Characters Left: *Regards,*** *Darshana Jivan* *MTN Network Solutions* Cell: 0832000451 Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] MTN Corporate 39 Rivonia Road No1 Commerce Square 3^rd Floor Sandhurst Johannesburg 2196 P.O. Box 3070; Randburg; 2125; South Africa. | Disclaimer | This email and the documents transmitted with it are confidential and are intended for the addressee only, and must be treated as such. The views expressed herein are those of the author and do not necessarily represent those of MTN Network Solutions (MTN NS). MTN NS accepts no liability in respect of any illegal content. No employee or agent of MTN NS is authorised to conclude a binding agreement on behalf of MTN NS by email (or otherwise) unless specifically stating otherwise in such correspondence. Binding agreements with MTN NS may only be concluded if printed in hard copy and signed by an authorised representative of MTN NS. __20060125___This posting was submitted with HTML in it___ - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Workflow
Darshana, Rick, Dan Saravanan, The enhancement request for the full client and the Midtier would be great but there is an alternative with AL workflow and the interval. Granted it has a minimum of 3 seconds but you could fire a set fields on interval that counts the length of the current field and subtracts it from the known max length of the field. Now there is the issue of trying to activate/deactivate the interval so it only runs when needed. Maybe inside an AL Guide? John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Tuesday, January 30, 2007 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow ** I would suggest submitting it as an enhancement request. Rick Cook replied back in November with ** You could possibly do it in a View field, using either some OLE or Java function. That would be my best guess. I can't think of any native ARS way to do it. Rick I concur or It sounds like something BMC Remedy could add to the Web Client. Of course all such things will add weight to the web client and slow things down. (I am sure the clever webbish folks can come up with a work around, based on what Rick has suggested) but I suspect the extra processing may make it not worth the gain for the users). ... Daniel From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan Sent: January 30, 2007 4:52 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow Did any one found solution for the question below With Regards PL.Saravanan BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn: 3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network Solutions] Sent: 27 November 2006 15:29 To: arslist@ARSLIST.ORG Subject: Workflow Hi, Is it possible to populate a field as you typing in another fieldlike real time information and not populating it after losing focus or something... What I am trying to do is while you tying into a text field it should display how many characters are left for you to type in another text field like the example below. Any Ideas? E.G Characters Left: Regards, Darshana Jivan MTN Network Solutions Cell: 0832000451 Email: [EMAIL PROTECTED] MTN Corporate 39 Rivonia Road No1 Commerce Square 3rd Floor Sandhurst Johannesburg 2196 P.O. Box 3070; Randburg; 2125; South Africa. | Disclaimer | This email and the documents transmitted with it are confidential and are intended for the addressee only, and must be treated as such. The views expressed herein are those of the author and do not necessarily represent those of MTN Network Solutions (MTN NS). MTN NS accepts no liability in respect of any illegal content. No employee or agent of MTN NS is authorised to conclude a binding agreement on behalf of MTN NS by email (or otherwise) unless specifically stating otherwise in such correspondence. Binding agreements with MTN NS may only be concluded if printed in hard copy and signed by an authorised representative of MTN NS. __20060125___This posting was submitted with HTML in it___ - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Issues since patch #19 or #20 - Uh-Oh
sarcasmWhen was this patch released?/sarcasm Axton On 1/29/07, Shellman, David [EMAIL PROTECTED] wrote: As you stated the installer files have not changed it's the addition of files in the files directory. It only effects those that want to copy the binaries and library files. For folks that downloaded the binary and library files after the 24th, you're ok. Others that downloaded files on or before the 24th may need to review to see if they are missing files. The server-readme and midtier-readme files were changed on the 26th. The email-readme file was changed today. --Original Message-- From: Easter, David To: Arslist ReplyTo: Arslist Sent: Jan 29, 2007 5:59 PM Subject: Re: Issues since patch #19 or #20 - Uh-Oh Hi David, You're correct. There were a few more files found to be missing from the manual install ability of patch 020 that we had to update. I've checked with Support and all of the files should now be available for those admins that wish to install the files manually. The installer method, which was unaffected by all this, is still there as well for those that want to use it. The README may have to be tweaked one more time to make the instructions clearer, but the actual code files should not change again. At least, that's what I've been told. The README should read: Installing the patch by replacing the files on Unix: 1) Stop the AR System and Email Engine (arsystem stop) 2) Save the original copies of the following files: emaildaemon.jar - email install path ar*.jar - email install path libar*.* - email install path 3) Copy the *.jar libar*.*,libx*.*,libi*.* files from the patch to email install path. 4) Restart AR System (arsystem start), email engine will be started by armonitor. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Monday, January 29, 2007 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Issues since patch #19 or #20 - Uh-Oh Sorry to beat a dead horse. I had looked at patch 20 for Solaris and others and hadn't seen any changes other than Windows binaries and libraries. When I asked the question about the arupora file, Support said to make sure that I had all the binaries and libraries as files had been added. I look on the web site and indeed additional files were added on the 24th. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Thursday, January 25, 2007 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: Issues since patch #19 or #20 - Uh-Oh When I looked last night the install exe files had Jan 15th or 16th dates on the files. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Dave -- [EMAIL PROTECTED] (Wireless) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT- CMDB 2.01 supported with Helpdesk 6.0 Application?
All I can really contribute to this conversation is that I absolutely
100% hate the CMDB. It makes adding fields to the asset records a real
PITA!
In an environment where we have all been used to being able to customize
to the needs of our organizations, this is cumbersome and clunky.
It drags the system down and has taken a process that was clean and
simple and complicated it to the extent that in some cases you probably
would be better off having someone from PS come assist. BUT, would they
know what they are doing and be able to do it any better than I can? I
dunno!
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8 gig on DB server
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
[EMAIL PROTECTED]
Learn from yesterday, live for today, hope for tomorrow.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, January 30, 2007 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application?
**
I know what they did, Roger. I'm just not sure why it's taking so long
for them to tell us how to do the conversion/mapping.
Rick
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Monday, January 29, 2007 3:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application?
**
They did a complete re-design of the data structure and changed some
form names as well as adding BMC_People. Now they have to come up with
a way that ITSM 6 can work with CMDB 2.0.X
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 29 Jan 2007 5:23 PM
Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application?
**
It certainly does seem to be taking an inordinate amount of time. It's
been months since it was most recently promised. How long does it take
to create export/import maps and procedures for two sets of data tables
for products which they created? I'm no longer believing anything I'm
told on this until I see it.
Rick
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Matthew (Melbourne)
Sent: Monday, January 29, 2007 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application?
**
At UserWorld, several of us were told the same thing - that is BMC is
taking the necessary steps to officially enable the use of ITSM 6.0 with
CMDB 2.0.1. It was quite a popular topic at the time, but BUW was
around 5 - 6 months ago right? It has been in progress for an incredibly
long time now..
From: Easter, David [mailto:[EMAIL PROTECTED]
Sent: Thursday, 25 January 2007 2:58 AM
Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application?
**
CMDB 2.0 with ITSM 6.0 is not officially supported. As
mentioned, BMC is currently taking the necessary steps to officially
enable the use of ITSM 6.0 with CMDB 2.0.1. I do not have an expected
date for when this will be completed - only the information that it is
currently in progress.
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Wednesday, January 24, 2007 7:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application?
**
I have not seen anything either from BMC Support or on the list
officially supporting it.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 24 Jan 2007 10:21 AM
Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application?
Thanks. So are you saying that it is not officially supported? I
have already installed CMDB 2. Now I need to install HD 6.0
From: Roger Justice [EMAIL PROTECTED]
javascript:parent.ComposeTo('rjust2501%40AOL.COM', '');
Reply-To: arslist@ARSLIST.ORG
javascript:parent.ComposeTo('arslist%40ARSLIST.ORG', '');
To: arslist@ARSLIST.ORG
javascript:parent.ComposeTo('arslist%40ARSLIST.ORG', '');
Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application?
Date: Wed, 24 Jan 2007 09:50:03 -0500
There are 2 questions:
1. Upgrade CMDB 1.1 to 2.X with existing ITSM 6.x
2. CMDB new install with ITSM 6.X
A
Netcool 7.1 + ARS 7.0.1 ?
Has anyone had any success using the linux Netcool 7.1 v5.1 adapter against an ARS 7.0.1 server? We've tried both the 6.3 and 7.0.1 api's and neither work. I have on API and user logging, and there are no connection attempts from netcool. I won't go into specifics as this will quickly drift to a netcool discussion, but if someone with a working setup could contact me off list I'd appreciate it. Thanks, Tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Workflow
Hi, PL.Saravanan: I have a suggestion, but it might be a performance killer. Create an active link that fires on Interval every 3 seconds, where $FIELDLABEL$ = my field, that sets your counter field with the length of the text. Or, with the Field Size - length of the current text. Example: Let's say I have a Description field with 1000 characters Execute On: Interval, Gain Focus on Description Basic Qual: $FIELDLABEL$ = Description Set Fields Action: My CounterField: LENGTH(Description) This will give me the length of the text. Or, Set Fields Action Or, CounterField: 1000 - LENGTH(Description) This will give the space remaining in the field. I've tested it on ARS 6.3 P20 and Remedy User 6.3 P20. The Active link will stop once the focus is lost from the field. The three second interval makes it seem kind of slow for fast typists, but it works. Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Tuesday, January 30, 2007 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow ** I would suggest submitting it as an enhancement request. Rick Cook replied back in November with ** You could possibly do it in a View field, using either some OLE or Java function. That would be my best guess. I can't think of any native ARS way to do it. Rick I concur or It sounds like something BMC Remedy could add to the Web Client. Of course all such things will add weight to the web client and slow things down. (I am sure the clever webbish folks can come up with a work around, based on what Rick has suggested) but I suspect the extra processing may make it not worth the gain for the users). ... Daniel From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan Sent: January 30, 2007 4:52 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow Did any one found solution for the question below With Regards PL.Saravanan BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn: 3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network Solutions] Sent: 27 November 2006 15:29 To: arslist@ARSLIST.ORG Subject: Workflow Hi, Is it possible to populate a field as you typing in another fieldlike real time information and not populating it after losing focus or something... What I am trying to do is while you tying into a text field it should display how many characters are left for you to type in another text field like the example below. Any Ideas? E.G Characters Left: Regards, Darshana Jivan MTN Network Solutions Cell: 0832000451 Email: [EMAIL PROTECTED] MTN Corporate 39 Rivonia Road No1 Commerce Square 3rd Floor Sandhurst Johannesburg 2196 P.O. Box 3070; Randburg; 2125; South Africa. | Disclaimer | This email and the documents transmitted with it are confidential and are intended for the addressee only, and must be treated as such. The views expressed herein are those of the author and do not necessarily represent those of MTN Network Solutions (MTN NS). MTN NS accepts no liability in respect of any illegal content. No employee or agent of MTN NS is authorised to conclude a binding agreement on behalf of MTN NS by email (or otherwise) unless specifically stating otherwise in such correspondence. Binding agreements with MTN NS may only be concluded if printed in hard copy and signed by an authorised representative of MTN NS. __20060125___This posting was submitted with HTML in it___ - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BUW 2007 - two locations (Prauge/Vancouver)
Why attend the conference in Prague, its old news Designed specifically for our customers throughout Europe, this event will feature the most popular sessions from BMC UserWorld 2006 San Francisco. -- Jarl On 1/30/07, Tony Worthington [EMAIL PROTECTED] wrote: http://www.bmc.com/userworld/ BMC UserWorld 2006 in San Francisco generated enormous excitement throughout the IT community. It was the most comprehensive user event BMC has ever produced, with over 200 technical and business sessions, keynotes by BMC executives and industry luminaries, a full exhibit hall with over 50 partners participating, and plenty of networking time. Due to the tremendous popularity of UserWorld, BMC will hold two conferences this year. May 22 - 24 2007 Prague Designed specifically for our customers throughout Europe, this event will feature the most popular sessions from BMC UserWorld 2006 San Francisco. October 29 - Nov 2 2007 This year?s main UserWorld conference will reflect a brand new agenda, with more tracks, more sessions and more ways to interact with users around the world. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Issues since patch #19 or #20 - Uh-Oh
humor Well it does have to do with April 1st of this year (Since that is the date that DST would have changed in 2007) if that helps/humor Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, January 30, 2007 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: Issues since patch #19 or #20 - Uh-Oh ** sarcasmWhen was this patch released?/sarcasm Axton On 1/29/07, Shellman, David [EMAIL PROTECTED] wrote: As you stated the installer files have not changed it's the addition of files in the files directory. It only effects those that want to copy the binaries and library files. For folks that downloaded the binary and library files after the 24th, you're ok. Others that downloaded files on or before the 24th may need to review to see if they are missing files. The server-readme and midtier-readme files were changed on the 26th. The email-readme file was changed today. --Original Message-- From: Easter, David To: Arslist ReplyTo: Arslist Sent: Jan 29, 2007 5:59 PM Subject: Re: Issues since patch #19 or #20 - Uh-Oh Hi David, You're correct. There were a few more files found to be missing from the manual install ability of patch 020 that we had to update. I've checked with Support and all of the files should now be available for those admins that wish to install the files manually. The installer method, which was unaffected by all this, is still there as well for those that want to use it. The README may have to be tweaked one more time to make the instructions clearer, but the actual code files should not change again. At least, that's what I've been told. The README should read: Installing the patch by replacing the files on Unix: 1) Stop the AR System and Email Engine (arsystem stop) 2) Save the original copies of the following files: emaildaemon.jar - email install path ar*.jar - email install path libar*.* - email install path 3) Copy the *.jar libar*.*,libx*.*,libi*.* files from the patch to email install path. 4) Restart AR System (arsystem start), email engine will be started by armonitor. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Monday, January 29, 2007 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Issues since patch #19 or #20 - Uh-Oh Sorry to beat a dead horse. I had looked at patch 20 for Solaris and others and hadn't seen any changes other than Windows binaries and libraries. When I asked the question about the arupora file, Support said to make sure that I had all the binaries and libraries as files had been added. I look on the web site and indeed additional files were added on the 24th. Dave From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Issues since patch #19 or #20 - Uh-Oh
It is still being released :-) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, January 30, 2007 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: Issues since patch #19 or #20 - Uh-Oh ** sarcasmWhen was this patch released?/sarcasm Axton On 1/29/07, Shellman, David [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: As you stated the installer files have not changed it's the addition of files in the files directory. It only effects those that want to copy the binaries and library files. For folks that downloaded the binary and library files after the 24th, you're ok. Others that downloaded files on or before the 24th may need to review to see if they are missing files. The server-readme and midtier-readme files were changed on the 26th. The email-readme file was changed today. --Original Message-- From: Easter, David To: Arslist ReplyTo: Arslist Sent: Jan 29, 2007 5:59 PM Subject: Re: Issues since patch #19 or #20 - Uh-Oh Hi David, You're correct. There were a few more files found to be missing from the manual install ability of patch 020 that we had to update. I've checked with Support and all of the files should now be available for those admins that wish to install the files manually. The installer method, which was unaffected by all this, is still there as well for those that want to use it. The README may have to be tweaked one more time to make the instructions clearer, but the actual code files should not change again. At least, that's what I've been told. The README should read: Installing the patch by replacing the files on Unix: 1) Stop the AR System and Email Engine (arsystem stop) 2) Save the original copies of the following files: emaildaemon.jar - email install path ar*.jar - email install path libar*.* - email install path 3) Copy the *.jar libar*.*,libx*.*,libi*.* files from the patch to email install path. 4) Restart AR System (arsystem start), email engine will be started by armonitor. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Shellman, David Sent: Monday, January 29, 2007 12:20 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Issues since patch #19 or #20 - Uh-Oh Sorry to beat a dead horse. I had looked at patch 20 for Solaris and others and hadn't seen any changes other than Windows binaries and libraries. When I asked the question about the arupora file, Support said to make sure that I had all the binaries and libraries as files had been added. I look on the web site and indeed additional files were added on the 24th. Dave From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Workflow
Again, there is a performance price for the Interval, especially if multiple users will be doing it at the same time. If it's a price that you can pay, then go for it. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Tuesday, January 30, 2007 8:29 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow ** Darshana, Rick, Dan Saravanan, The enhancement request for the full client and the Midtier would be great but there is an alternative with AL workflow and the interval. Granted it has a minimum of 3 seconds but you could fire a set fields on interval that counts the length of the current field and subtracts it from the known max length of the field. Now there is the issue of trying to activate/deactivate the interval so it only runs when needed. Maybe inside an AL Guide? John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Tuesday, January 30, 2007 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow ** I would suggest submitting it as an enhancement request. Rick Cook replied back in November with ** You could possibly do it in a View field, using either some OLE or Java function. That would be my best guess. I can't think of any native ARS way to do it. Rick I concur or It sounds like something BMC Remedy could add to the Web Client. Of course all such things will add weight to the web client and slow things down. (I am sure the clever webbish folks can come up with a work around, based on what Rick has suggested) but I suspect the extra processing may make it not worth the gain for the users). . Daniel _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan Sent: January 30, 2007 4:52 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow Did any one found solution for the question below With Regards PL.Saravanan BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn: 3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network Solutions] Sent: 27 November 2006 15:29 To: arslist@ARSLIST.ORG Subject: Workflow Hi, Is it possible to populate a field as you typing in another field..like real time information and not populating it after losing focus or something. What I am trying to do is while you tying into a text field it should display how many characters are left for you to type in another text field like the example below. Any Ideas? E.G Characters Left: Regards, Darshana Jivan MTN Network Solutions Cell: 0832000451 Email: [EMAIL PROTECTED] MTN Corporate 39 Rivonia Road No1 Commerce Square 3rd Floor Sandhurst Johannesburg 2196 P.O. Box 3070; Randburg; 2125; South Africa. | Disclaimer | This email and the documents transmitted with it are confidential and are intended for the addressee only, and must be treated as such. The views expressed herein are those of the author and do not necessarily represent those of MTN Network Solutions (MTN NS). MTN NS accepts no liability in respect of any illegal content. No employee or agent of MTN NS is authorised to conclude a binding agreement on behalf of MTN NS by email (or otherwise) unless specifically stating otherwise in such correspondence. Binding agreements with MTN NS may only be concluded if printed in hard copy and signed by an authorised representative of MTN NS. __20060125___This posting was submitted with HTML in it___ - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
How to build your own applications....
From the document: http://www.bmc.com/userworld/vancouver/assets/sessions/ARSI-201_Building_Your_Own_BMC_Remedy_AR_System_v7_Applications.pdf ›Do you really need 1,000 fields on that form? ›If a field is never visible, don't put it in view. ›Use temporary fields wisely, and don't be afraid of re-use. ›Use display only fields whenever data is not being saved. ›Data may be better accessed as a popup or elsewhere rather than being on the base form. –Consider usability as well I hope this is written before BMC started developing Change Mgmt 7 :-) -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.01 supported with Helpdesk 6.0 Application?
I think it is due to the fact that since they decided to re-design the whole thing and did not anticipate having it work with 6 that they left out datapoints and workflow logic that 6 uses and now they have to re-invent the wheel. I would think that the Remedy Sales holdovers would have suggested that CMDB 2 work with ITSM 6 to ease the transition however we all know that there are very few legacy Remedy Sales staff left. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 30 Jan 2007 11:25 AM Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** I know what they did, Roger. I'm just not sure why it's taking so long for them to tell us how to do the conversion/mapping. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Monday, January 29, 2007 3:57 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** They did a complete re-design of the data structure and changed some form names as well as adding BMC_People. Now they have to come up with a way that ITSM 6 can work with CMDB 2.0.X -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 29 Jan 2007 5:23 PM Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** It certainly does seem to be taking an inordinate amount of time. It's been months since it was most recently promised. How long does it take to create export/import maps and procedures for two sets of data tables for products which they created? I'm no longer believing anything I'm told on this until I see it. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Matthew (Melbourne) Sent: Monday, January 29, 2007 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** At UserWorld, several of us were told the same thing - that is BMC is taking the necessary steps to officially enable the use of ITSM 6.0 with CMDB 2.0.1. It was quite a popular topic at the time, but BUW was around 5 - 6 months ago right? It has been in progress for an incredibly long time now.. From: Easter, David [mailto:[EMAIL PROTECTED] Sent: Thursday, 25 January 2007 2:58 AM Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** CMDB 2.0 with ITSM 6.0 is not officially supported. As mentioned, BMC is currently taking the necessary steps to officially enable the use of ITSM 6.0 with CMDB 2.0.1. I do not have an expected date for when this will be completed - only the information that it is currently in progress. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, January 24, 2007 7:37 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** I have not seen anything either from BMC Support or on the list officially supporting it. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 24 Jan 2007 10:21 AM Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? Thanks. So are you saying that it is not officially supported? I have already installed CMDB 2. Now I need to install HD 6.0 From: Roger Justice [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? Date: Wed, 24 Jan 2007 09:50:03 -0500 There are 2 questions: 1. Upgrade CMDB 1.1 to 2.X with existing ITSM 6.x 2. CMDB new install with ITSM 6.X A lot of information has been passed through the list the only problem is BMC has not officially released the patch needed to do either of the above. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 24 Jan 2007 9:45 AM Subject: CMDB 2.01 supported with Helpdesk 6.0 Application? All, I know this question has been asked a few months ago and I think I know the anwer, but wanted to make sure. Do you know if CMDB version 2 is supported with a Helpdesk 6.0 application? The compatibility matrix only lists CMDB 1.1, but I want to verify this. We have already installed CMDB 2 and I am thinking we might have to uninstall and install CMDB 1.1 before installing HD 6.0. Thanks, Jackson Remedy Administrator _ Search for grocery stores. Find gratitude. Turn a simple search into something more. http://click4thecause.live.com/search/charity/default.aspx?source=hmemtagline_gratitudeFORM=WLMTAG ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Issues since patch #19 or #20 - Uh-Oh
I still can't get it to work on Windows even with the newer files. For some reason it doesn't try to log in to the database using ARAdmin and instead seems to pass a null value to SQL Server. Hopefully support gets back to me with a solution because it would be nice to have enough confidence in this patch before the daylight savings change to install it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, January 30, 2007 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: Issues since patch #19 or #20 - Uh-Oh ** sarcasmWhen was this patch released?/sarcasm Axton On 1/29/07, Shellman, David [EMAIL PROTECTED] wrote: As you stated the installer files have not changed it's the addition of files in the files directory. It only effects those that want to copy the binaries and library files. For folks that downloaded the binary and library files after the 24th, you're ok. Others that downloaded files on or before the 24th may need to review to see if they are missing files. The server-readme and midtier-readme files were changed on the 26th. The email-readme file was changed today. --Original Message-- From: Easter, David To: Arslist ReplyTo: Arslist Sent: Jan 29, 2007 5:59 PM Subject: Re: Issues since patch #19 or #20 - Uh-Oh Hi David, You're correct. There were a few more files found to be missing from the manual install ability of patch 020 that we had to update. I've checked with Support and all of the files should now be available for those admins that wish to install the files manually. The installer method, which was unaffected by all this, is still there as well for those that want to use it. The README may have to be tweaked one more time to make the instructions clearer, but the actual code files should not change again. At least, that's what I've been told. The README should read: Installing the patch by replacing the files on Unix: 1) Stop the AR System and Email Engine (arsystem stop) 2) Save the original copies of the following files: emaildaemon.jar - email install path ar*.jar - email install path libar*.* - email install path 3) Copy the *.jar libar*.*,libx*.*,libi*.* files from the patch to email install path. 4) Restart AR System (arsystem start), email engine will be started by armonitor. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Monday, January 29, 2007 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Issues since patch #19 or #20 - Uh-Oh Sorry to beat a dead horse. I had looked at patch 20 for Solaris and others and hadn't seen any changes other than Windows binaries and libraries. When I asked the question about the arupora file, Support said to make sure that I had all the binaries and libraries as files had been added. I look on the web site and indeed additional files were added on the 24th. Dave From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)
Amen! You're preaching to the chior brother. Ben -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, January 30, 2007 9:21 AM To: arslist@ARSLIST.ORG Subject: OT: (ISS, 3-Medium) SupID:XX (rant) I love these ticket updates from support. The ticket is still in New status (having been submitted 01/18/07) and there are no updates (other than my original submission) except the following message: BMC Customer Support [EMAIL PROTECTED] wrote on 01/30/2007 07:44:05 AM: Dear Tony, Has your problem (ISS) been resolved? Please notify us so we can close your issue or continue helping you. Regards, snip BMC Customer Support Continue helping me? How about start helping me. Oh, well, nevermind; not worth the trouble. JUST close it. Not like I needed help or anything. *grr* CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Email Notifications not working
Hi Michael,
Thanks for the information. That is what I am also doubtful abt. I
would surely check abt. that.
Rgds.,
Frank
On 1/22/07, Luttmann, Michael W Ctr 21 SCS/SCBBN
[EMAIL PROTECTED] wrote:
I would check with your Exchange administrator(s) and make sure that the
Exchange Server is configured to ACCEPT incoming connections via SMTP.
It is disabled by default, I believe.
Michael W. Luttmann
Senior Database Administrator
[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Remedy Developer
Sent: Saturday, January 20, 2007 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Notifications not working
**
Hey Carey,
Thanks for the info. I would surely look into the same.
Rgds,
Frank
On 1/20/07, Carey Matthew Black [EMAIL PROTECTED] wrote:
Frank,
Hum... based on the limited info you provided I am not sure
where the
break down is. But here is some information that might help you
figure
it out based on the rest of the data you see in the logs.
( I am only talking about outbound email here. )
What the Email Engine does is login to the ARS sever (using the
application password) and get the Email Config info. Assuming
that
works then it should be able to also read data from the AR
System
Email Messages form. It will use the Email Config info to do
the
right thing with messages that are waiting to be sent. ('Send
Message' = Yes)
If the Email Engine is getting this far and failing to connect
to the
SMTP server then I think you will only see errors in the email
engine
logs. (But you might also see AR System Email Error Log form
entries
too.)
ON the other hand
If the Email Engine is unable to talk to the ARS server (via the
application password) then it will not even be able to read the
Email
Config form or the AR System Email Messages form.
So if that Authentication error is specific to the SMTP server,
then
you likely need to fix the data in the MailBox Config form. (or
maybe
your NT Account has been locked/disabled/password changed?)
If the Authentication error is specific to the Email Engine
login to
ARS, then you need to updates is application password in it's
config
file. (See the docs for details.)
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 1/20/07, Remedy Developer [EMAIL PROTECTED]
mailto:[EMAIL PROTECTED] wrote:
**
Hi Fred,
My emaild.sh_log contains Authentication
failure-Severe. What I would
like to know first of all is that do we have to specify User
name and
password in Email Config form for Solaris.
Rgds.,
Frank
On 1/18/07, Grooms, Frederick W [EMAIL PROTECTED]
wrote:
**
What does your emaild.sh_log have in it? (Usually located
in Email
engine install dir/Logs )
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Remedy Developer
Sent: Thursday, January 18, 2007 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Email Notifications not working
Hi All,
My environment is as follows:
ARS 6.3 server patch 18 installed on Sun Solaris 5.9 with
Oracle 9i
database and Email Engine 6.3. My exchange server is Microsoft
Exchange and
for outgoing the protocol is SMTP relay with outgoing port as
25. I do not
have SSL enabled.
I am providing the username and password of the user that I
am trying to
send the email to in Email configuration form and I have the
same user
configured in my User form with the same Email Address.
My Email configuration form is configured correctly and when
I try sending
email from Email Messages form, it says Yes instead of
Sent. I do not
have any clue as to why the notification is not going. Kindly
help.
Rgds.,
Frank
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Re: Issues since patch #19 or #20 - Uh-Oh
Was this release tested? No sarcasm intended. A customer should reasonably expect that before QA (Quality Assurance) gets their hands on a patch that the release would be finalized and any problems that QA finds would be fixed (and spawn a new release set to be retested by QA) before it is released to the customers. The QA approved release should be the exact form that it was released to QA, because there were zero bugs/problems found by QA. I mean if QA has Engineering do the install/setup it is not exactly a fair test now is it? ( Well, it certainly does not test everything that obviously needs to be tested. ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 1/30/07, Axton [EMAIL PROTECTED] wrote: ** sarcasmWhen was this patch released?/sarcasm Axton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Workflow
My bad, the solution below had already been given in one way or another. Sorry, not caught up on my email, yet. Michelle From: Lucero, Michelle - IST contractor Sent: Tuesday, January 30, 2007 10:47 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Workflow Hi, PL.Saravanan: I have a suggestion, but it might be a performance killer. Create an active link that fires on Interval every 3 seconds, where $FIELDLABEL$ = my field, that sets your counter field with the length of the text. Or, with the Field Size - length of the current text. Example: Let's say I have a Description field with 1000 characters Execute On: Interval, Gain Focus on Description Basic Qual: $FIELDLABEL$ = Description Set Fields Action: My CounterField: LENGTH(Description) This will give me the length of the text. Or, Set Fields Action Or, CounterField: 1000 - LENGTH(Description) This will give the space remaining in the field. I've tested it on ARS 6.3 P20 and Remedy User 6.3 P20. The Active link will stop once the focus is lost from the field. The three second interval makes it seem kind of slow for fast typists, but it works. Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Tuesday, January 30, 2007 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow ** I would suggest submitting it as an enhancement request. Rick Cook replied back in November with ** You could possibly do it in a View field, using either some OLE or Java function. That would be my best guess. I can't think of any native ARS way to do it. Rick I concur or It sounds like something BMC Remedy could add to the Web Client. Of course all such things will add weight to the web client and slow things down. (I am sure the clever webbish folks can come up with a work around, based on what Rick has suggested) but I suspect the extra processing may make it not worth the gain for the users). ... Daniel From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan Sent: January 30, 2007 4:52 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow Did any one found solution for the question below With Regards PL.Saravanan BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn: 3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network Solutions] Sent: 27 November 2006 15:29 To: arslist@ARSLIST.ORG Subject: Workflow Hi, Is it possible to populate a field as you typing in another fieldlike real time information and not populating it after losing focus or something... What I am trying to do is while you tying into a text field it should display how many characters are left for you to type in another text field like the example below. Any Ideas? E.G Characters Left: Regards, Darshana Jivan MTN Network Solutions Cell: 0832000451 Email: [EMAIL PROTECTED] MTN Corporate 39 Rivonia Road No1 Commerce Square 3rd Floor Sandhurst Johannesburg 2196 P.O. Box 3070; Randburg; 2125; South Africa. | Disclaimer | This email and the documents transmitted with it are confidential and are intended for the addressee only, and must be treated as such. The views expressed herein are those of the author and do not necessarily represent those of MTN Network Solutions (MTN NS). MTN NS accepts no liability in respect of any illegal content. No employee or agent of MTN NS is authorised to conclude a binding agreement on behalf of MTN NS by email (or otherwise) unless specifically stating otherwise in such correspondence. Binding agreements with MTN NS may only be concluded if printed in hard copy and signed by an authorised representative of MTN NS. __20060125___This posting was submitted with HTML in it___ - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___
Error while creating a view form (ORA-00904)
Hello List, I've set up a connection between ORACLE and MS SQL server using tg4msql. Now I'm trying to create a view form directly on the MS SQL table ([EMAIL PROTECTED]) After clicking on the LOAD button it shows me the list of fields and I choose the unique identifier. When I click the CREATE button it shows me the following error - Failure during SQL operation to the database : ORA-00904: ROLEID: invalid identifier (ARERR 552). After switching on the sql logging I found an SQL statement, which fires this error - CREATE VIEW T3294 (C1) AS SELECT RoleID FROM [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] I tried to input the same statement using SQL'plus - it really fires Oracle error - ORA-00904: ROLEID: invalid identifier At the same time if I type RoleID in quotes it works - SELECT RoleID FROM [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Anybody knows a workaround for this. Thank you. PS: I need this view form in order to be able to modify data in MS SQL tables. PPS: Our environment: ARS 6.3.16 on Oracle 9.2.0.7 on MS Windows 2003 + MS SQL 2000 (8.0.818) Kind Regards / C ? Dmitry Bezhenar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Apple Safari Web Interface
Thanks to all who replied to my post. I guess we can hope that with Safari 3.0 (Leopard) Remedy support will come back to Mac OS X. Gene From: John Baker [EMAIL PROTECTED] Organization: J System Solutions Limited Reply-To: arslist@ARSLIST.ORG Newsgroups: public.remedy.arsystem.general Date: Tue, 30 Jan 2007 09:01:34 + To: arslist@ARSLIST.ORG Subject: Re: Apple Safari Web Interface Carey, Actually, you're wrong. Safari is probably more standards compliant than IE - it's built on the KHTML rendering engine. It's not hard to make something work with all browsers, bearing in mind that all browsers deviate from the standards in some way. BMC have simply chosen not to, I assume because of cost/lack of skills. John __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Netcool 7.1 + ARS 7.0.1 ?
Have you written the filter that is supposed to write a direct sql to the netcool's table within the AR System database? I forget the default name of that table.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Tony Worthington [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, January 30, 2007 11:46:42 AM Subject: Netcool 7.1 + ARS 7.0.1 ? Has anyone had any success using the linux Netcool 7.1 v5.1 adapter against an ARS 7.0.1 server? We've tried both the 6.3 and 7.0.1 api's and neither work. I have on API and user logging, and there are no connection attempts from netcool. I won't go into specifics as this will quickly drift to a netcool discussion, but if someone with a working setup could contact me off list I'd appreciate it. Thanks, Tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Do you Yahoo!? Everyone is raving about the all-new Yahoo! Mail beta. http://new.mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Firing a filter with arsperl
Does anyone know how to fire an AR filter using arsperl? I have a webform that is submitting data. I created a filter to encrypt the data from one field and I need to fire the filter from arsperl. Any comments would be appreciated. We're running ARS 6.3 and Iarsperl 1.83. Thanks in advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)
Hey, if they were using ITSM 7, you would find that all of your requests were not only Status=New but stuck In Process, meaning that they failed to create incidents and are stuck in the system. BTW, when that happens, a transaction rollback just took place on your SQL database server! In your case, it would be because of the BMC Custom filter named SRM:REQ:OnSubmit_RejectTonyWorthington. I think there's one in their system with my name on it, too. Consider the Requester Console; some of the most interesting documentation in the BMC Remedy Service Desk: Incident Management 7.0 User Guide (which is extremely content-sparse on most topics), is on how to operate as the Request Master and track down service requests that failed to properly create incidents. This module is so problematic that they felt that they had to include the tools to manage the failures! I guess I should be glad - it's like getting a tire jack with a new car - it's a component that is _expected_ to fail, so the repair tools are standard. I'm just not sure I like having a public interface to my customers that is so easily deflated. /whine Back to ITSM 7 incident process testing... Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A. Sent: Tuesday, January 30, 2007 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: (ISS, 3-Medium) SupID:XX (rant) Amen! You're preaching to the chior brother. Ben -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, January 30, 2007 9:21 AM To: arslist@ARSLIST.ORG Subject: OT: (ISS, 3-Medium) SupID:XX (rant) I love these ticket updates from support. The ticket is still in New status (having been submitted 01/18/07) and there are no updates (other than my original submission) except the following message: BMC Customer Support [EMAIL PROTECTED] wrote on 01/30/2007 07:44:05 AM: Dear Tony, Has your problem (ISS) been resolved? Please notify us so we can close your issue or continue helping you. Regards, snip BMC Customer Support Continue helping me? How about start helping me. Oh, well, nevermind; not worth the trouble. JUST close it. Not like I needed help or anything. *grr* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Netcool 7.1 + ARS 7.0.1 ?
Dumb question: Do your ar server running with tcp port? What does the netcool logs say? -- Jarl On 1/30/07, Tony Worthington [EMAIL PROTECTED] wrote: Has anyone had any success using the linux Netcool 7.1 v5.1 adapter against an ARS 7.0.1 server? We've tried both the 6.3 and 7.0.1 api's and neither work. I have on API and user logging, and there are no connection attempts from netcool. I won't go into specifics as this will quickly drift to a netcool discussion, but if someone with a working setup could contact me off list I'd appreciate it. Thanks, Tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
FW: Error while creating a view form (ORA-00904) - SOLVED
I've found a workaround by myself. (-: Only upper-case columns are visible this way. Thank you. Kind Regards / C ? Dmitry Bezhenar From: Bezhenar, Dmitry Sent: Tuesday, January 30, 2007 8:57 PM To: 'arslist@ARSLIST.ORG' Subject: Error while creating a view form (ORA-00904) Hello List, I've set up a connection between ORACLE and MS SQL server using tg4msql. Now I'm trying to create a view form directly on the MS SQL table ([EMAIL PROTECTED]) After clicking on the LOAD button it shows me the list of fields and I choose the unique identifier. When I click the CREATE button it shows me the following error - Failure during SQL operation to the database : ORA-00904: ROLEID: invalid identifier (ARERR 552). After switching on the sql logging I found an SQL statement, which fires this error - CREATE VIEW T3294 (C1) AS SELECT RoleID FROM [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] I tried to input the same statement using SQL'plus - it really fires Oracle error - ORA-00904: ROLEID: invalid identifier At the same time if I type RoleID in quotes it works - SELECT RoleID FROM [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Anybody knows a workaround for this. Thank you. PS: I need this view form in order to be able to modify data in MS SQL tables. PPS: Our environment: ARS 6.3.16 on Oracle 9.2.0.7 on MS Windows 2003 + MS SQL 2000 (8.0.818) Kind Regards / C ? Dmitry Bezhenar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)
Perhaps BMC should update its web page to more accurately describe for us their definition of various terms which we've come to believe mean apparently different things. Just to be sure that the expectations of those in the real business world are in line with what BMC feels is reality. I would post some sarcastic examples, but I don't want to impugn the competence of the good support techs they still have. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A. Sent: Tuesday, January 30, 2007 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: (ISS, 3-Medium) SupID:XX (rant) Amen! You're preaching to the chior brother. Ben -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, January 30, 2007 9:21 AM To: arslist@ARSLIST.ORG Subject: OT: (ISS, 3-Medium) SupID:XX (rant) I love these ticket updates from support. The ticket is still in New status (having been submitted 01/18/07) and there are no updates (other than my original submission) except the following message: BMC Customer Support [EMAIL PROTECTED] wrote on 01/30/2007 07:44:05 AM: Dear Tony, Has your problem (ISS) been resolved? Please notify us so we can close your issue or continue helping you. Regards, snip BMC Customer Support Continue helping me? How about start helping me. Oh, well, nevermind; not worth the trouble. JUST close it. Not like I needed help or anything. *grr* CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.01 supported with Helpdesk 6.0 Application?
I bet you're right about that, Roger. I agree that they didn't anticipate that so many customers would see ITSM 7 and say ...not so much - we'll stick with v6. If they had asked the customers or consultants, we could have told them that would happen. More BMC arrogance, in thinking they knew how to deal with the Remedy customer base? Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, January 30, 2007 8:59 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** I think it is due to the fact that since they decided to re-design the whole thing and did not anticipate having it work with 6 that they left out datapoints and workflow logic that 6 uses and now they have to re-invent the wheel. I would think that the Remedy Sales holdovers would have suggested that CMDB 2 work with ITSM 6 to ease the transition however we all know that there are very few legacy Remedy Sales staff left. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 30 Jan 2007 11:25 AM Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** I know what they did, Roger. I'm just not sure why it's taking so long for them to tell us how to do the conversion/mapping. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Monday, January 29, 2007 3:57 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** They did a complete re-design of the data structure and changed some form names as well as adding BMC_People. Now they have to come up with a way that ITSM 6 can work with CMDB 2.0.X -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 29 Jan 2007 5:23 PM Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** It certainly does seem to be taking an inordinate amount of time. It's been months since it was most recently promised. How long does it take to create export/import maps and procedures for two sets of data tables for products which they created? I'm no longer believing anything I'm told on this until I see it. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Matthew (Melbourne) Sent: Monday, January 29, 2007 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** At UserWorld, several of us were told the same thing - that is BMC is taking the necessary steps to officially enable the use of ITSM 6.0 with CMDB 2.0.1. It was quite a popular topic at the time, but BUW was around 5 - 6 months ago right? It has been in progress for an incredibly long time now.. _ From: Easter, David [mailto:[EMAIL PROTECTED] Sent: Thursday, 25 January 2007 2:58 AM Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** CMDB 2.0 with ITSM 6.0 is not officially supported. As mentioned, BMC is currently taking the necessary steps to officially enable the use of ITSM 6.0 with CMDB 2.0.1. I do not have an expected date for when this will be completed - only the information that it is currently in progress. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, January 24, 2007 7:37 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? ** I have not seen anything either from BMC Support or on the list officially supporting it. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 24 Jan 2007 10:21 AM Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? Thanks. So are you saying that it is not officially supported? I have already installed CMDB 2. Now I need to install HD 6.0 From: Roger Justice [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application? Date: Wed, 24 Jan 2007 09:50:03 -0500 There are 2 questions: 1. Upgrade CMDB 1.1 to 2.X with existing ITSM 6.x 2. CMDB new install with ITSM 6.X A lot of information has been passed through the list the only problem is BMC has not officially released the patch needed to do either of the above. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 24 Jan 2007 9:45 AM Subject: CMDB 2.01 supported with Helpdesk 6.0 Application? All, I know this question has been asked a few months ago and I think I know the anwer, but wanted to make sure. Do you know if CMDB version 2 is supported with a Helpdesk 6.0 application? The compatibility matrix only lists CMDB 1.1, but I want to verify this. We have already
Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)
hah, Today must be queue clearing day. I got the same thing on a ticket I opened on the 19th that hasn't been touched. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A. Sent: Tuesday, January 30, 2007 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: (ISS, 3-Medium) SupID:XX (rant) Amen! You're preaching to the chior brother. Ben -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, January 30, 2007 9:21 AM To: arslist@ARSLIST.ORG Subject: OT: (ISS, 3-Medium) SupID:XX (rant) I love these ticket updates from support. The ticket is still in New status (having been submitted 01/18/07) and there are no updates (other than my original submission) except the following message: BMC Customer Support [EMAIL PROTECTED] wrote on 01/30/2007 07:44:05 AM: Dear Tony, Has your problem (ISS) been resolved? Please notify us so we can close your issue or continue helping you. Regards, snip BMC Customer Support Continue helping me? How about start helping me. Oh, well, nevermind; not worth the trouble. JUST close it. Not like I needed help or anything. *grr* CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARLogAnalyzer output
Hello, I haven't had much occasion to use the log analyzer very much, and I want to make sure I'm interpreting the results correctly as part of thread tuning. In determining if I need to increase my threads, which column is more important, the AVG Idle Time or the MIN Idle Time? I can see it either way and was hoping someone would share their experience. Thanks, Thad API STATISTICS BY THREAD ID Queue Thread CountGaps MIN Idle Time MAX Idle Time AVG Idle Time Total Idle Time -- -- --- --- -- -- -- --- Admin 001772 83 83 0.0150 46:01.6220 55.63441:16:57.6600 Fast 000744 4,015 4,014 0.015017.8430 1.10341:13:49.3890 Fast 001432 3,977 3,976 0.016019.1870 1.11281:13:44.7590 Fast 001784 3,988 3,987 0.016012.8110 1.11311:13:57.9920 Fast 001956 3,868 3,867 0.13.4830 1.14281:13:39.5520 Fast 002264 3,970 3,969 0.016012.8280 1.12171:14:12.0360 Fast 003660 3,983 3,982 0.015019.5150 1.11541:14:01.7290 Fast 003832 3,950 3,949 0.016012.8120 1.11451:13:21.3690 List 001284 1,478 1,477 0.031019.9840 2.66101:05:30.3070 List 001508 1,684 1,683 0.14.8270 2.43141:08:12.1150 List 001580 1,384 1,383 0.062014.4050 2.62661:00:32.6020 List 001616 1,523 1,522 0.16.1870 2.49741:03:21.1640 List 001732 1,519 1,518 0.13.9830 2.53071:04:01.7340 List 001752 1,454 1,453 0.13.0150 2.59781:02:54.6550 List 001924 1,499 1,498 0.14.2340 2.57491:04:17.3310 List 001952 1,565 1,564 0.14.4370 2.49321:04:59.4360 ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Error while creating a view form (ORA-00904)
Have you tried creating a true Oracle view of the MSSQL and then creating the view form on that Oracle view Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bezhenar, Dmitry Sent: Tuesday, January 30, 2007 11:57 AM To: arslist@ARSLIST.ORG Subject: Error while creating a view form (ORA-00904) ** Hello List, I've set up a connection between ORACLE and MS SQL server using tg4msql. Now I'm trying to create a view form directly on the MS SQL table ([EMAIL PROTECTED]) After clicking on the LOAD button it shows me the list of fields and I choose the unique identifier. When I click the CREATE button it shows me the following error - Failure during SQL operation to the database : ORA-00904: ROLEID: invalid identifier (ARERR 552). After switching on the sql logging I found an SQL statement, which fires this error - CREATE VIEW T3294 (C1) AS SELECT RoleID FROM [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] I tried to input the same statement using SQL'plus - it really fires Oracle error - ORA-00904: ROLEID: invalid identifier At the same time if I type RoleID in quotes it works - SELECT RoleID FROM [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Anybody knows a workaround for this. Thank you. PS: I need this view form in order to be able to modify data in MS SQL tables. PPS: Our environment: ARS 6.3.16 on Oracle 9.2.0.7 on MS Windows 2003 + MS SQL 2000 (8.0.818) Kind Regards / C уважением Dmitry Bezhenar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Netcool 7.1 + ARS 7.0.1 ?
We have portmapper, and fixed TCP. Netcool is using the AR_TCP_PORT setting, just to rule out portmapper weirdness Netcool logs show sucessful connection, but it shows the same message when we put in a bogus server name. We've opened a netcool ticket... -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Jarl Grøneng [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/30/2007 12:42 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Netcool 7.1 + ARS 7.0.1 ? Dumb question: Do your ar server running with tcp port? What does the netcool logs say? -- Jarl On 1/30/07, Tony Worthington [EMAIL PROTECTED] wrote: Has anyone had any success using the linux Netcool 7.1 v5.1 adapter against an ARS 7.0.1 server? We've tried both the 6.3 and 7.0.1 api's and neither work. I have on API and user logging, and there are no connection attempts from netcool. I won't go into specifics as this will quickly drift to a netcool discussion, but if someone with a working setup could contact me off list I'd appreciate it. Thanks, Tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Netcool 7.1 + ARS 7.0.1 ?
Well, there are defaults that come with the connector... but I have API logging on the server and am not even seeing netcool attempt the login, even though the netcool adapter says connected sucessfully The schema provided with netcool has been imported, and is named correctly -- and the netcool config matches ARS etc. I've accomplished this task before, having alerts written into Alerts 6.3 or whatever it's called. Just not with Netcool 7.1 -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Joe DeSouza [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/30/2007 12:30 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Netcool 7.1 + ARS 7.0.1 ? ** Have you written the filter that is supposed to write a direct sql to the netcool's table within the AR System database? I forget the default name of that table.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Tony Worthington [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, January 30, 2007 11:46:42 AM Subject: Netcool 7.1 + ARS 7.0.1 ? Has anyone had any success using the linux Netcool 7.1 v5.1 adapter against an ARS 7.0.1 server? We've tried both the 6.3 and 7.0.1 api's and neither work. I have on API and user logging, and there are no connection attempts from netcool. I won't go into specifics as this will quickly drift to a netcool discussion, but if someone with a working setup could contact me off list I'd appreciate it. Thanks, Tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Everyone is raving about the all-new Yahoo! Mail beta. __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Workflow
Hi, John: Now there is the issue of trying to activate/deactivate the interval so it only runs when needed. It will stop when the qualification is no longer met. ($FIELDLABEL$ = myfieldlabel) There is no need for an Active Link guide. I tested it without one. It starts and stops as desired. Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Tuesday, January 30, 2007 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow ** Rick, Is it that much of a performance hit if the SET fields is done on the CURRENT SCREEN of the AL? I mean, there should be no DB request for this action and anything that would process a count would use some CPU time. Correct? John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, January 30, 2007 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow ** Again, there is a performance price for the Interval, especially if multiple users will be doing it at the same time. If it's a price that you can pay, then go for it. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Tuesday, January 30, 2007 8:29 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow ** Darshana, Rick, Dan Saravanan, The enhancement request for the full client and the Midtier would be great but there is an alternative with AL workflow and the interval. Granted it has a minimum of 3 seconds but you could fire a set fields on interval that counts the length of the current field and subtracts it from the known max length of the field. Now there is the issue of trying to activate/deactivate the interval so it only runs when needed. Maybe inside an AL Guide? John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Tuesday, January 30, 2007 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow ** I would suggest submitting it as an enhancement request. Rick Cook replied back in November with ** You could possibly do it in a View field, using either some OLE or Java function. That would be my best guess. I can't think of any native ARS way to do it. Rick I concur or It sounds like something BMC Remedy could add to the Web Client. Of course all such things will add weight to the web client and slow things down. (I am sure the clever webbish folks can come up with a work around, based on what Rick has suggested) but I suspect the extra processing may make it not worth the gain for the users). ... Daniel From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan Sent: January 30, 2007 4:52 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow Did any one found solution for the question below With Regards PL.Saravanan BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn: 3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network Solutions] Sent: 27 November 2006 15:29 To: arslist@ARSLIST.ORG Subject: Workflow Hi, Is it possible to populate a field as you typing in another fieldlike real time information and not populating it after losing focus or something... What I am trying to do is while you tying into a text field it should display how many characters are left for you to type in another text field like the example below. Any Ideas? E.G Characters Left: Regards, Darshana Jivan MTN Network Solutions Cell: 0832000451 Email: [EMAIL PROTECTED] MTN Corporate 39 Rivonia Road No1 Commerce Square 3rd Floor Sandhurst Johannesburg 2196 P.O. Box 3070; Randburg; 2125; South Africa. | Disclaimer | This email and the documents transmitted with it are confidential and are intended for the addressee only, and must be treated as such. The views expressed herein are those of the author and do not necessarily represent those of MTN Network Solutions (MTN NS). MTN NS accepts no liability in respect of any illegal content. No employee or agent of MTN NS is authorised to conclude a binding agreement on behalf of
Re: Firing a filter with arsperl
Part of me wants to say 'you can't'...because filters run on the server not the client...and your arsperl program is a client. I would think that you would create the filter to fire on submit...and then have arsperl perform the submit...the server should take care of the execution of the filter. All that having been said...I'll let someone with experience running arsperl scripts answer authoritatively. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tom L Sent: Tuesday, January 30, 2007 11:46 AM To: arslist@ARSLIST.ORG Subject: Firing a filter with arsperl Does anyone know how to fire an AR filter using arsperl? I have a webform that is submitting data. I created a filter to encrypt the data from one field and I need to fire the filter from arsperl. Any comments would be appreciated. We're running ARS 6.3 and Iarsperl 1.83. Thanks in advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)
Overheard at the daily BMC support team meeting: Maybe if we leave the new tickets alone long enough, they'll find the answer on the arslist and figure it out for themselves. Then we can follow-up with them in a few weeks, as the issue is probably solved. Make sure you offer help though; just in case. insert sounds of BMC rolling in support money *grin* -tony P.S. These views and opinions are my own and not necessarily those of my employer. P.P.S. There are still very good people at BMC Support. Wheeler, Dylan [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/30/2007 01:13 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: (ISS, 3-Medium) SupID:XX (rant) hah, Today must be queue clearing day. I got the same thing on a ticket I opened on the 19th that hasn't been touched. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A. Sent: Tuesday, January 30, 2007 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: (ISS, 3-Medium) SupID:XX (rant) Amen! You're preaching to the chior brother. Ben -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, January 30, 2007 9:21 AM To: arslist@ARSLIST.ORG Subject: OT: (ISS, 3-Medium) SupID:XX (rant) I love these ticket updates from support. The ticket is still in New status (having been submitted 01/18/07) and there are no updates (other than my original submission) except the following message: BMC Customer Support [EMAIL PROTECTED] wrote on 01/30/2007 07:44:05 AM: Dear Tony, Has your problem (ISS) been resolved? Please notify us so we can close your issue or continue helping you. Regards, snip BMC Customer Support Continue helping me? How about start helping me. Oh, well, nevermind; not worth the trouble. JUST close it. Not like I needed help or anything. *grr* CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Workflow
That's actually a question to which I don't know the answer. Would there still be enough C/S traffic for the server to know that the Active Link has run? How much impact would that be on the server, since a form's Active Links are cached with the form to the client? Anyone? Bueller? Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Tuesday, January 30, 2007 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow ** Rick, Is it that much of a performance hit if the SET fields is done on the CURRENT SCREEN of the AL? I mean, there should be no DB request for this action and anything that would process a count would use some CPU time. Correct? John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, January 30, 2007 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow ** Again, there is a performance price for the Interval, especially if multiple users will be doing it at the same time. If it's a price that you can pay, then go for it. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Tuesday, January 30, 2007 8:29 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow ** Darshana, Rick, Dan Saravanan, The enhancement request for the full client and the Midtier would be great but there is an alternative with AL workflow and the interval. Granted it has a minimum of 3 seconds but you could fire a set fields on interval that counts the length of the current field and subtracts it from the known max length of the field. Now there is the issue of trying to activate/deactivate the interval so it only runs when needed. Maybe inside an AL Guide? John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Tuesday, January 30, 2007 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow ** I would suggest submitting it as an enhancement request. Rick Cook replied back in November with ** You could possibly do it in a View field, using either some OLE or Java function. That would be my best guess. I can't think of any native ARS way to do it. Rick I concur or It sounds like something BMC Remedy could add to the Web Client. Of course all such things will add weight to the web client and slow things down. (I am sure the clever webbish folks can come up with a work around, based on what Rick has suggested) but I suspect the extra processing may make it not worth the gain for the users). . Daniel _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan Sent: January 30, 2007 4:52 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow Did any one found solution for the question below With Regards PL.Saravanan BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn: 3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network Solutions] Sent: 27 November 2006 15:29 To: arslist@ARSLIST.ORG Subject: Workflow Hi, Is it possible to populate a field as you typing in another field..like real time information and not populating it after losing focus or something. What I am trying to do is while you tying into a text field it should display how many characters are left for you to type in another text field like the example below. Any Ideas? E.G Characters Left: Regards, Darshana Jivan MTN Network Solutions Cell: 0832000451 Email: [EMAIL PROTECTED] MTN Corporate 39 Rivonia Road No1 Commerce Square 3rd Floor Sandhurst Johannesburg 2196 P.O. Box 3070; Randburg; 2125; South Africa. | Disclaimer | This email and the documents transmitted with it are confidential and are intended for the addressee only, and must be treated as such. The views expressed herein are those of the author and do not necessarily represent those of MTN Network Solutions (MTN NS). MTN NS accepts no liability in respect of any illegal content. No employee or agent of MTN NS is authorised to conclude a binding agreement on behalf of MTN NS by email (or otherwise) unless specifically stating otherwise in such correspondence. Binding agreements with MTN NS may only be concluded if printed
Re: Firing a filter with arsperl
I figured this out. Thanks On Jan 30, 1:46 pm, Tom L [EMAIL PROTECTED] wrote: Does anyone know how to fire an AR filter using arsperl? I have a webform that is submitting data. I created a filter to encrypt the data from one field and I need to fire the filter from arsperl. Any comments would be appreciated. We're running ARS 6.3 and Iarsperl 1.83. Thanks in advance ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Firing a filter with arsperl
If you'd submit data with ARSPerl this is being treated as any other method of data entry. That is, the filter will fire depending on the Run If qualification and the Submit / Modify / Merge checkboxes. -- Michiel On 1/30/07, Tom L [EMAIL PROTECTED] wrote: Does anyone know how to fire an AR filter using arsperl? I have a webform that is submitting data. I created a filter to encrypt the data from one field and I need to fire the filter from arsperl. Any comments would be appreciated. We're running ARS 6.3 and Iarsperl 1.83. Thanks in advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Firing a filter with arsperl
I may be a bit confused here ... Since you have a filter to do your work you can have it fire on any modify or submit. If you only want it to fire for a specific process then you can create a Display Only field that the perl program puts a special value in when modifying the record and have the filter use that in the Run-If. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tom L Sent: Tuesday, January 30, 2007 12:46 PM To: arslist@ARSLIST.ORG Subject: Firing a filter with arsperl Does anyone know how to fire an AR filter using arsperl? I have a webform that is submitting data. I created a filter to encrypt the data from one field and I need to fire the filter from arsperl. Any comments would be appreciated. We're running ARS 6.3 and Iarsperl 1.83. Thanks in advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Apple Safari Web Interface
I did want to mention that Firefox 1.5 and above is currently supported on Mac OS X (as is Mozilla). Just want to make sure that folks don't think that there is no Remedy support on Mac OS X. The conversation here has been about Safari support for AR System. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gene Ushinsky Sent: Tuesday, January 30, 2007 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: Apple Safari Web Interface Thanks to all who replied to my post. I guess we can hope that with Safari 3.0 (Leopard) Remedy support will come back to Mac OS X. Gene From: John Baker [EMAIL PROTECTED] Organization: J System Solutions Limited Reply-To: arslist@ARSLIST.ORG Newsgroups: public.remedy.arsystem.general Date: Tue, 30 Jan 2007 09:01:34 + To: arslist@ARSLIST.ORG Subject: Re: Apple Safari Web Interface Carey, Actually, you're wrong. Safari is probably more standards compliant than IE - it's built on the KHTML rendering engine. It's not hard to make something work with all browsers, bearing in mind that all browsers deviate from the standards in some way. BMC have simply chosen not to, I assume because of cost/lack of skills. John __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SSO Problem: AREA being called more than once
Hello Ben, I looked at the Configuration Guide's list of the parameters related to area and notification and this is what i found: Option: External-Authentication-Return-Data-Capabilities Description: A bit mask that allows you to specify the return data capabilities for the current AREA plugin. This setting does not control the AREA plugin, it merely desecribes the behavior of the plugin, allowing for server optimization. Acceptable values are as follows: - Bit 1 (Value = 1) - no email address will be provided - Bit 2 (Value = 2) - no notify mechanism will be provided - Bit 3 (Value = 4) - no group identifiers will be provided - Bit 4 (Value = 8) - no license information will be provided. - Bit 5 (Value = 16) - no notification user validation should occur. The default is 0, meaning the server wil attempt to retrieve this information from AREA. A value of 7 will allow the server to potentially reduce the number of AREA related calls during notification processing. A value of 16 will allow the server to avoid using AREA for notification user validation and information retrieval. Use this setting for sites using a form of AREA that applies user names as email addresses and where there is no benefit to accessing an authentication database. So if I put the External-Authentication-Return-Data-Capabilities in the ar.cfg and set it to 16, will ARS stop calling AREA twice? Mikhail Serate Remedy Development Team Information Technologies University of Calgary (403) 210-9308 [EMAIL PROTECTED] -- Some people see things as they are and say... Why? I dream of things that never were and say... Why not? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shanmugadas, Suresh Sent: Monday, January 29, 2007 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: SSO Problem: AREA being called more than once ** Hi Mikhail/Fellow Listers I am facing the exact same problem like yours today. but I am implementing AREA SSSO for the firsttime in 7.0.1. I am passing 2 secret passwords from Midtier. So when the Callback function in AREA is called , it validates these values and it is successful. but it gets called again for some reason and this time it is getting my windows login credentials in the parameters sent to AREA and it is failing. Our Env: ARS 7.0.1 Midtier 7.0.1 Win 2003 server IIS/TOMCAT IE PLGN TID: 000472 RPC ID: 01 Queue: AREA Client-RPC: 390695 AREA.SURESH.CUSTOM.SSO INFO Username: PLGN TID: 000472 RPC ID: 01 Queue: AREA Client-RPC: 390695 AREA.SURESH.CUSTOM.SSO INFO [EMAIL PROTECTED] PLGN TID: 000472 RPC ID: 01 Queue: AREA Client-RPC: 390695 AREA.SURESH.CUSTOM.SSO INFO Password: PLGN TID: 000472 RPC ID: 01 Queue: AREA Client-RPC: 390695 AREA.SURESH.CUSTOM.SSO INFO FIRSTPASS PLGN TID: 000472 RPC ID: 01 Queue: AREA Client-RPC: 390695 AREA.SURESH.CUSTOM.SSO INFO Network Address: PLGN TID: 000472 RPC ID: 01 Queue: AREA Client-RPC: 390695 AREA.SURESH.CUSTOM.SSO INFO 10.XXX.XX.XXX PLGN TID: 000472 RPC ID: 01 Queue: AREA Client-RPC: 390695 AREA.SURESH.CUSTOM.SSO INFO Auth String: PLGN TID: 000472 RPC ID: 01 Queue: AREA Client-RPC: 390695 AREA.SURESH.CUSTOM.SSO INFO SECONDPASS PLGN TID: 000472 RPC ID: 01 Queue: AREA Client-RPC: 390695 AREA.SURESH.CUSTOM.SSO INFO From AREA PASS_STRING: PLGN TID: 000472 RPC ID: 01 Queue: AREA Client-RPC: 390695 AREA.SURESH.CUSTOM.SSO INFO FIRSTPASS PLGN TID: 000472 RPC ID: 01 Queue: AREA Client-RPC: 390695 AREA.SURESH.CUSTOM.SSO INFO From AREA AUTH_STRING_DEFAULT: PLGN TID: 000472 RPC ID: 01 Queue: AREA Client-RPC: 390695 AREA.SURESH.CUSTOM.SSO INFO SECONDPASS PLGN TID: 000472 RPC ID: 01 Queue: AREA Client-RPC: 390695 AREA.SURESH.CUSTOM.SSO INFO User logging in from a matching Authentication String and Mid-Tier IP: PLGN TID: 000472 RPC ID: 01 Queue: AREA Client-RPC: 390695 AREA.SURESH.CUSTOM.SSO INFO 10.XXX.XX.XXX PLGN TID: 000472 RPC ID: 01 Queue: AREA Client-RPC: 390695 AREA.SURESH.CUSTOM.SSO INFO User passed AREA SSO authentication. Login Success PLGN TID: 000472 RPC ID: 01 Queue: AREA Client-RPC: 390695 -VL OK PLGN TID: 000472 RPC ID: 03 Queue: AREA Client-RPC: 390695 +NSAREANeedToSyncCallback PLGN TID: 000472 RPC ID: 03 Queue: AREA Client-RPC: 390695 -NS OK -- 0 PLGN TID: 000472 RPC ID: 05 Queue: AREA Client-RPC: 390695 +VLAREAVerifyLoginCallback -- user suresh.shanmugadas PLGN TID: 000472 RPC ID: 05 Queue: AREA Client-RPC: 390695 AREA.SURESH.CUSTOM.SSO INFO Username: PLGN TID: 000472 RPC ID: 05 Queue: AREA Client-RPC: 390695
Re: Issues since patch #19 or #20 - Uh-Oh
Carey, Maybe in this case, WE ARE QA? On a good note, we did go the installation executables path. We upgraded our ARS, Email, and Flashboards 6.3 P18 to ARS 6.3 P20 on a Windows 2003/Remote SQL Server environment. We uninstalled Mid-Tier 7.0.0 Patch 1 from our Windows 2003/IIS/Servlet Exec server, before installing Mid-Tier 7.0.1 Patch 1 on Windows 2003/IIS 6/Apache Tomcat 1.6.0. All components were upgraded with the installation executables. So far so good, but its in our dev environment. Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, January 30, 2007 12:12 PM To: arslist@ARSLIST.ORG Subject: Re: Issues since patch #19 or #20 - Uh-Oh Was this release tested? No sarcasm intended. A customer should reasonably expect that before QA (Quality Assurance) gets their hands on a patch that the release would be finalized and any problems that QA finds would be fixed (and spawn a new release set to be retested by QA) before it is released to the customers. The QA approved release should be the exact form that it was released to QA, because there were zero bugs/problems found by QA. I mean if QA has Engineering do the install/setup it is not exactly a fair test now is it? ( Well, it certainly does not test everything that obviously needs to be tested. ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 1/30/07, Axton [EMAIL PROTECTED] wrote: ** sarcasmWhen was this patch released?/sarcasm Axton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Netcool 7.1 + ARS 7.0.1 ?
I believe the enviroment variable is ARTCPPORT not AR_TCP_PORT Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, January 30, 2007 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Netcool 7.1 + ARS 7.0.1 ? We have portmapper, and fixed TCP. Netcool is using the AR_TCP_PORT setting, just to rule out portmapper weirdness Netcool logs show sucessful connection, but it shows the same message when we put in a bogus server name. We've opened a netcool ticket... -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Jarl Grøneng [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/30/2007 12:42 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Netcool 7.1 + ARS 7.0.1 ? Dumb question: Do your ar server running with tcp port? What does the netcool logs say? -- Jarl On 1/30/07, Tony Worthington [EMAIL PROTECTED] wrote: Has anyone had any success using the linux Netcool 7.1 v5.1 adapter against an ARS 7.0.1 server? We've tried both the 6.3 and 7.0.1 api's and neither work. I have on API and user logging, and there are no connection attempts from netcool. I won't go into specifics as this will quickly drift to a netcool discussion, but if someone with a working setup could contact me off list I'd appreciate it. Thanks, Tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
