ERR: can't contact portmapper: RPC: Rpcbind failure - RPC: Failed (unspecified error)

[Sharma, Tarun]

Hello,

 

ARS 6.3, OS- SunOS 5.9, DB -Oracle 9.2.0.7.0

 

 

We are getting an error while trying to re-start arsystem on one of our
system. It is giving an error:

'RPC is not initialized'

 

I looked at arsystem script, some part of script is like this:

..

RPC=`rpcinfo -p > /dev/null 2>&1`

if [ $? != 0 ]; then

echo "RPC is not initialized."

exit 0

fi

...

 

So I checked directly with command: rpcinfo -p. It is not giving any
details of RPC and ports. It is giving error:

 

*  rpcinfo: can't contact portmapper: RPC: Rpcbind failure - RPC:
Failed (unspecified error)

 

It seems that there is some problems with registered RPC Services.

 

It would be a great help if somebody can share his views regarding this
error or can suggest us exactly what we should do now to get out of this
problem?

 

-Tarun



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Re: INIT-FORM

[Jarl Grøneng]

How can a dozen developer develope on the same arsystem server? Slow going...

..
Jarl


On 6/14/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote:

**



True…true…but considering he said it's a development server, I don't see the
harm in restarting the service…unless he's got a dozen developers pounding
it all day long!



 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
 Sent: Thursday, June 14, 2007 3:14 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: INIT-FORM




**
 Arsignal.exe might do the trick without having to restart the server.   I
think the option you want is "-c", but check the manual.

 Thad Esser
 Remedy Developer
 "Argue for your limitations, and sure enough, they're yours."-- Richard
Bach




"Kaiser Norm E CIV USAF 96 CS/SCCE" <[EMAIL PROTECTED]>
 Sent by: "Action Request System discussion list(ARSList)"


06/14/2007 12:31 PM


Please respond to
 arslist@ARSLIST.ORG




To

arslist@ARSLIST.ORG


cc




Subject

Re: INIT-FORM













 Well the service does need to be stopped and restarted to force the
 server to re-read ar.cfg.

 Norm

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:[EMAIL PROTECTED] On Behalf Of James Collins
 Sent: Thursday, June 14, 2007 2:29 PM
 To: arslist@ARSLIST.ORG
 Subject: INIT-FORM

 I have a production and development servers.  Both have in the AR.CFG
 Init-Form: Start.  I want the start form to be the init form.  Oddly it
 works in production.  The workflow is exactly the same.  The reason for
 this
 workflow is my manager is requiring a message popping up after login say
 this application belongs to the company proprietary info etc.,  Is there
 a
 reason why init form is not working when all things seem to be the same.
 Does the service need to be stopped or some other undocumented feature?
 Thanks.


 James Collins
 Supervisor
 Client Services,IT Service Desk

 Vnet 331-6070  DD 914-881-6070
 Fax 914 331 7318  DD 914-881-7318

 www.verizonbusiness.com

 Verizon Business - global capability.personal accountability

 This email is strictly confidential and intended only for use by the
 addressee unless otherwise indicated.


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Re: Risk Level calculation in 7

[Covert, Jack]

Ross, yes it is calculated.  I have attached a spreadsheet that we are
using to give predictable risk levels.  Yellow areas are to be filled
out, values for risk questions are to be 20, 40, 60, 80 or 100%.  We're
going to take into consideration the highest priority of the related
assets as well, so that needs to be filled out.  Be careful not to
overwrite any formulas.

BMC should have included something like this spreadsheet, there is no
way you could realistically do the computed risk w/o being able to
easily plug in some numbers and run it through the paces.

Jack Covert

Corporate IT
Enterprise Systems Management
Remedy Support Team
 
 
Remedy Support Team Home Page
http://collaborate.mckesson.com/sites/esm/remedy

-Original Message-
From: Ross carins [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, June 13, 2007 2:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Risk Level calculation in 7

--=_Part_59445_12956058.1181771076317
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit
Content-Disposition: inline

Hi Jack,

Can I assume by this question that you know how the Risk level is
calculated? If so could you let me know?

We are in the process of rolling change out to one of our sites and I'm
trying to 'tweak' the risk question answers so it will give the result
we
want, knowing how the risk level is actually calculated would be very
useful.

(in answer to your question, I didn't realise that it would do "3.4"
etc, so
I can't answer your question sorry)

Thanks,
Ross


On 6/14/07, Covert, Jack <[EMAIL PROTECTED]> wrote:
>
> **
>
> Hi guys.  I have a question that BMC doesn't seem to be able/willing
to
> answer.  I don't have 7 installed yet (still waiting on hardware) so I
can't
> check myself.
>
>
>
> Does anybody know how rounding is handled in the calculation?  If it's
3.4is that 3?  If it's
> 3.6 is that 4?
>
>
>
> If anybody knows, I'd appreciate the info.  Thanks.
>
>
>
> Jack Covert
>
>
>
> *Corporate IT*
>
> *Enterprise** Systems Management*
>
> *Remedy Support** Team*
>
>
>
>
>
> *Remedy Support** Team Home Page*
>
>
*http://collaborate.mckesson.com/sites/esm/remedy*
>
>
> __20060125___This posting was submitted with HTML
in
> it___


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--=_Part_59445_12956058.1181771076317
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit
Content-Disposition: inline

**
Hi Jack,
 
Can I assume by this question that you know how the Risk level is
calculated? If so could you let me know?
 
We are in the process of rolling change out to one of our sites and
I'm trying to 'tweak' the risk question answers so it will
give the result we want, knowing how the risk level is actually
calculated would be very useful.

 
(in answer to your question, I didn't realise that it would
do "3.4" etc, so I can't answer your question
sorry) 
 
Thanks,
Ross 
On 6/14/07, Covert, Jack [EMAIL PROTECTED]>
wrote:
** 


Hi guys.  I have a question that BMC doesn't
seem to be able/willing to answer.  I don't have 7 installed yet
(still waiting on hardware) so I can't check myself.

 
Does anybody know how rounding is handled in the
calculation?  If it's 3.4 is that 3?  If it's 3.6 is that
4?
 
If anybody knows, I'd appreciate the info. 
Thanks.
 
Jack Covert
 
Corporate
IT
Enterprise
 Systems Management
Remedy
Support
 Team
 
 
Remedy
Support
 Team Home Page
http://collaborate.mckesson.com/sites/esm/remedy";
target="_blank">
http://collaborate.mckesson.com/sites/esm/remedy
 __20060125
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Re: BMC Atrium CMDB Costs?

[Easter, David]

> So the ITSM suite is not inclusive, with just this package?
 
BMC Atrium CMDB Enterprise Manager does not include ITSM.  
 
However, if you buy an ITSM application like Asset Management it will
include the Atrium CMDB.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gidd
Sent: Thursday, June 14, 2007 3:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Atrium CMDB Costs?


** 
David,
 
 
So the ITSM suite is not inclusive, with just this package?
 
Thanks for the explanation !!
 
 
Regards...Gidd



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Thursday, June 14, 2007 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Atrium CMDB Costs?


** 
Just to clarify, the BMC Atrium CMDB Enterprise Manager (which is what
you are referring to) is targeted at (typically large enterprise)
customers who want to implement a CMDB without purchasing any other BMC
solution.  
 
BMC Atrium CMDB as a foundational shared component is included with many
of BMC solutions at no additional cost for use with those solutions.
These solutions include ITSM, Configuration Management, Discovery, and
Service Impact Management.  When these solutions are purchased, CMDB can
be integrated with external data sources or 3rd party discovery products
if at least one BMC product is also integrated with the CMDB.  It may
not be used in a standalone configuration without integration with a BMC
solution.
 
Hope that helps,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gidd
Sent: Thursday, June 14, 2007 1:40 PM
To: arslist@ARSLIST.ORG
Subject: BMC Atrium CMDB Costs?


** 
Listers,
 
Got to ask, I was told recently that BMC's Atrium CMDB is being sold at
US$ 1.2 Mill?
Not sure I understand the model here so I'll ask:
 
Is this a "special" package (Telcos only, etc)??  
 
Does this include a full ITSM suite with it?
   
How big does an enterprise have to be to consider such a purchase?
 
 
I wonder how many of you have successfully installed BMC's current CMDB?
If this is a true price then 5 years of support comes FREE with it,
right ?
 
 
 

Regards...Gidd 

 

Glidden L. Calden 
BUOYANT SOLUTIONS, INC. 
  "Keeping business afloat 
   ...in a Sea of Solutions" 

 

 

Office   ( 916.334.0599

Web  8  http://www.buoyantsolutions.net
  
E-mail   + mailto:[EMAIL PROTECTED] 


 

This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and
confidential. If the reader of the message is not the intended recipient
or an authorized representative of the intended recipient, you are
hereby notified that any dissemination of this communication is strictly
prohibited. If you have received this communication in error, please
notify us immediately by e-mail and delete the message and any
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Re: BMC Atrium CMDB Costs?

[Gidd]

David,
 
 
So the ITSM suite is not inclusive, with just this package?
 
Thanks for the explanation !!
 
 
Regards...Gidd

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Thursday, June 14, 2007 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Atrium CMDB Costs?


** 
Just to clarify, the BMC Atrium CMDB Enterprise Manager (which is what you
are referring to) is targeted at (typically large enterprise) customers who
want to implement a CMDB without purchasing any other BMC solution.  
 
BMC Atrium CMDB as a foundational shared component is included with many of
BMC solutions at no additional cost for use with those solutions.  These
solutions include ITSM, Configuration Management, Discovery, and Service
Impact Management.  When these solutions are purchased, CMDB can be
integrated with external data sources or 3rd party discovery products if at
least one BMC product is also integrated with the CMDB.  It may not be used
in a standalone configuration without integration with a BMC solution.
 
Hope that helps,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gidd
Sent: Thursday, June 14, 2007 1:40 PM
To: arslist@ARSLIST.ORG
Subject: BMC Atrium CMDB Costs?


** 
Listers,
 
Got to ask, I was told recently that BMC's Atrium CMDB is being sold at US$
1.2 Mill?
Not sure I understand the model here so I'll ask:
 
Is this a "special" package (Telcos only, etc)??  
 
Does this include a full ITSM suite with it?
   
How big does an enterprise have to be to consider such a purchase?
 
 
I wonder how many of you have successfully installed BMC's current CMDB?
If this is a true price then 5 years of support comes FREE with it, right ?
 
 
 

Regards.Gidd 

 

Glidden L. Calden 
BUOYANT SOLUTIONS, INC. 
  "Keeping business afloat 
   ...in a Sea of Solutions" 

 

 

Office   ( 916.334.0599

Web  8  http://www.buoyantsolutions.net
  
E-mail   + mailto:[EMAIL PROTECTED] 


 

This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and confidential.
If the reader of the message is not the intended recipient or an authorized
representative of the intended recipient, you are hereby notified that any
dissemination of this communication is strictly prohibited. If you have
received this communication in error, please notify us immediately by e-mail
and delete the message and any attachments from your system.

 

 
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ARERR 9200 when attempting to access a flashboard

[David Seidman]

Hi Listers,

BMC Remedy documentation and the knowledge base aren't helpful in 
explaining the ARERR 9200 I'm seeing when a non-admin user tries to view 
a flashboard.


ARERR [9200] User has no access permission to 

The error guide says:
User has no access permission to .
You attempted to perform an operation (for example, opening a form) to 
which you have no permissions. Check with your administrator.


So I've done the obvious of making sure the user and flashboard object 
permissions align.


This is on a development server (ARS 7.0.1 running a customized ITSM 
6.0), and I suspect I might have caused this when I removed some 
seemingly unnecessary Public group permissions that ITSM 6 and prior 
versions have throughout the app. It would seem there's something 
obvious that I haven't checked, but I'm not catching it right now, so I 
thought I'd run this by the list.


Thanks,
Dave


--
David H. Seidman
Senior Analyst (Remedy Application Development)
Duke University, Office of Information Technology
[EMAIL PROTECTED]

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WEB-SERVICES: CMDB web service component..

[Joe D'Souza]

I'm on V7, CMDB 2.x and have just configured the CMDB web service component
on ServeletExcec as per the instructions on the CMDB install guide.

If I try to view the web service schema on IE after restarting the web
server, using the URL:-
http://remedydev1/cmdbws/server/cmdbws

I get the following message displayed on IE..

this is the SOAP header schema this SOAP header SHOULD have
soap-env:mustUnderstand set to "1" this header MUST be present at most once
in any message..

Any idea where I should be setting soap-env:mustUnderstand?

Pardon me if this is a very basic question...

Joe
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12:44 PM

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Re: Sandbox for ITSM 7?

[Easter, David]

> Is this generally available or just to partners?
 
It is generally available.  Any customer may request a trial license
key.   It is especially useful if you've just bought a new product and
need a key right away.  By getting a trial license key, you can get up
and running while waiting for your permanent keys to get processed and
sent to you.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of P Romain ARSlist
Sent: Thursday, June 14, 2007 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sandbox for ITSM 7?


** 

In the licensing and password section of the BMC support site there is a
link to request a trial license.

 

Is this generally available or just to partners?

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gidd
Sent: 14 June 2007 18:36
To: arslist@ARSLIST.ORG
Subject: Re: Sandbox for ITSM 7?

 

Ron,

 

 

Upgrade the application you are using from ITSM 6 to ITSM 7 ?

 

  This is a major change.  ITSM 7 is a complete rewrite of the ITSM
application based on the ITSP (ex-Viadyne) application, not ITSM 6 (the
code base for ITSM 6 has been abandoned by BMC). It is not a simple
upgrade and there is virtually no overlap in forms/workflow between ITSM
6 and 7.  Changing to ITSM 7 is like installing a completely new
application - you will need to re-train your staff, change/adapt
existing processes, perform a complicated migration of existing data to
the new application, discover which of your current customizations need
to be re-done on the new application, etc. etc.


 

my .02  HTH

Regards...Gidd

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters
Sent: Thursday, June 14, 2007 8:38 AM
To: arslist@ARSLIST.ORG
Subject: Sandbox for ITSM 7?

** 

I'm working on our upgrade to ITSM 7 (well, actually just Service Desk
7) and I'd like some advice. For past upgrades, I've done a completely
OTB install on an unlicensed 'sandbox' server just to see what's there,
and compare my customizations to the OTB and so forth. As you know, we
can't do an unlicensed install with ITSM 7, so I'm wondering how some of
you who have already dealt with this managed.

I've got a licensed development system, so I can install there, but it's
likely I'll need to do some troubleshooting of production problems
before we get the upgrade in production, so I need a dev system that's
exactly like production. I'm thinking I could do a backup of the
existing dev system database, then do a fresh install or ARS 7 and a
fresh OTB install of ITSM 7, then if I need the HD6.0 system, restore
from the 6.0 backup. This sounds like it should work, but I don't know
about binaries that may get installed for ITSM 7 which might make going
back and forth between 6 and 7 challenging.

Your thoughts? 

Thanks,
Ron Legters
Tools Administrator 
Data & Systems Services 
Univar USA Inc.
425.889.3952 Office
425.889.4111 Fax 
www.univarusa.com   


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Re: BMC Atrium CMDB Costs?

[Easter, David]

Just to clarify, the BMC Atrium CMDB Enterprise Manager (which is what
you are referring to) is targeted at (typically large enterprise)
customers who want to implement a CMDB without purchasing any other BMC
solution.  
 
BMC Atrium CMDB as a foundational shared component is included with many
of BMC solutions at no additional cost for use with those solutions.
These solutions include ITSM, Configuration Management, Discovery, and
Service Impact Management.  When these solutions are purchased, CMDB can
be integrated with external data sources or 3rd party discovery products
if at least one BMC product is also integrated with the CMDB.  It may
not be used in a standalone configuration without integration with a BMC
solution.
 
Hope that helps,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gidd
Sent: Thursday, June 14, 2007 1:40 PM
To: arslist@ARSLIST.ORG
Subject: BMC Atrium CMDB Costs?


** 
Listers,
 
Got to ask, I was told recently that BMC's Atrium CMDB is being sold at
US$ 1.2 Mill?
Not sure I understand the model here so I'll ask:
 
Is this a "special" package (Telcos only, etc)??  
 
Does this include a full ITSM suite with it?
   
How big does an enterprise have to be to consider such a purchase?
 
 
I wonder how many of you have successfully installed BMC's current CMDB?
If this is a true price then 5 years of support comes FREE with it,
right ?
 
 
 

Regards...Gidd 

 

Glidden L. Calden 
BUOYANT SOLUTIONS, INC. 
  "Keeping business afloat 
   ...in a Sea of Solutions" 

 

 

Office   ( 916.334.0599

Web  8  http://www.buoyantsolutions.net
  
E-mail   + mailto:[EMAIL PROTECTED] 


 

This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and
confidential. If the reader of the message is not the intended recipient
or an authorized representative of the intended recipient, you are
hereby notified that any dissemination of this communication is strictly
prohibited. If you have received this communication in error, please
notify us immediately by e-mail and delete the message and any
attachments from your system.

 

 
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ARSystem Passwords

[Kevin Murray]

Hi All,

Env: ARS 6.3/Mid-Tier 7.0

Clarification required on the dynamics of Remedy passwords...both user
and system set...

I believe the following statements to be TRUE since v6 onwards, if not
please can you advise of what your
understanding is:

1) From v6 onwards Remedy user passwords are now generated through a
one-way MD-5 hash function when none of the of the encryption packages
are used (including the standard package)

What form are passwords sent from say a browser using the midtier
component?

2) All other Remedy component passwords such as Application Service
Password, Database User Password, LDAP Distinguised User Password etc
are stored by the server (and Mid-tier component) using 56-bit DES
encryption which incorporates salting

Finally, what hash or encrypted form do user passwords take when
passed to say the supplied AREA plugin from the ARSystem server in
either SSL and non-SSL communication? I presume they are not
sent over the wire in clear-text in either approach, but some level of
security is incorporated, in such a manner that the LDAP server can
understand the
value passed. Any insights on this appreciated.

Thanks In Advance,
Kevin

Ref: http://www.remedy.com/customers/dht/archive/03-15-2004.htm

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Understanding Reconciliation jobs and IDs

[Paul Duer]

 

Okay guys, 

 

I am trying to reconcile a dataset in a CMDB 1.1 on ARS 6.3. I have a
identity that works on SerialNumber only in the master set. 

 

It doesn't work if the reconId is 0 in BMC, it creates a second asset in
BMC.ASSET with the same data. But if I copy the RecID to the BMC.ASSET
instance and run the job again, it works perfectly.

 

What gives? I have tried turning on Auto Identify and no go.


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BMC Atrium CMDB Costs?

[Gidd]

Listers,
 
Got to ask, I was told recently that BMC's Atrium CMDB is being sold at US$
1.2 Mill?
Not sure I understand the model here so I'll ask:
 
Is this a "special" package (Telcos only, etc)??  
 
Does this include a full ITSM suite with it?
   
How big does an enterprise have to be to consider such a purchase?
 
 
I wonder how many of you have successfully installed BMC's current CMDB?
If this is a true price then 5 years of support comes FREE with it, right ?
 
 
 

Regards.Gidd 

 

Glidden L. Calden 
BUOYANT SOLUTIONS, INC. 
  "Keeping business afloat 
   ...in a Sea of Solutions" 

 

 

Office   ( 916.334.0599

Web  8  http://www.buoyantsolutions.net
  
E-mail   + mailto:[EMAIL PROTECTED] 


 

This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and confidential.
If the reader of the message is not the intended recipient or an authorized
representative of the intended recipient, you are hereby notified that any
dissemination of this communication is strictly prohibited. If you have
received this communication in error, please notify us immediately by e-mail
and delete the message and any attachments from your system.

 

 

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Re: Sandbox for ITSM 7?

[P Romain ARSlist]

In the licensing and password section of the BMC support site there is a
link to request a trial license.

 

Is this generally available or just to partners?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gidd
Sent: 14 June 2007 18:36
To: arslist@ARSLIST.ORG
Subject: Re: Sandbox for ITSM 7?

 

Ron,

 

 

Upgrade the application you are using from ITSM 6 to ITSM 7 ?

 

  This is a major change.  ITSM 7 is a complete rewrite of the ITSM
application based on the ITSP (ex-Viadyne) application, not ITSM 6 (the code
base for ITSM 6 has been abandoned by BMC). It is not a simple upgrade and
there is virtually no overlap in forms/workflow between ITSM 6 and 7.
Changing to ITSM 7 is like installing a completely new application - you
will need to re-train your staff, change/adapt existing processes, perform a
complicated migration of existing data to the new application, discover
which of your current customizations need to be re-done on the new
application, etc. etc.


 

my .02  HTH

Regards...Gidd

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters
Sent: Thursday, June 14, 2007 8:38 AM
To: arslist@ARSLIST.ORG
Subject: Sandbox for ITSM 7?

** 

I'm working on our upgrade to ITSM 7 (well, actually just Service Desk 7)
and I'd like some advice. For past upgrades, I've done a completely OTB
install on an unlicensed 'sandbox' server just to see what's there, and
compare my customizations to the OTB and so forth. As you know, we can't do
an unlicensed install with ITSM 7, so I'm wondering how some of you who have
already dealt with this managed.

I've got a licensed development system, so I can install there, but it's
likely I'll need to do some troubleshooting of production problems before we
get the upgrade in production, so I need a dev system that's exactly like
production. I'm thinking I could do a backup of the existing dev system
database, then do a fresh install or ARS 7 and a fresh OTB install of ITSM
7, then if I need the HD6.0 system, restore from the 6.0 backup. This sounds
like it should work, but I don't know about binaries that may get installed
for ITSM 7 which might make going back and forth between 6 and 7
challenging.

Your thoughts? 

Thanks,
Ron Legters
Tools Administrator 
Data & Systems Services 
Univar USA Inc.
425.889.3952 Office
425.889.4111 Fax 
  www.univarusa.com 


__20060125___This posting was submitted with HTML in
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Re: INIT-FORM

[James Collins]

I can't explain it, I started working,  sometimes I think gremlins mess with
me.  Thanks all.

James Collins
Supervisor
Client Services,IT Service Desk

Vnet 331-6070  DD 914-881-6070
Fax 914 331 7318  DD 914-881-7318

www.verizonbusiness.com

Verizon Business - global capability.personal accountability

This email is strictly confidential and intended only for use by the
addressee unless otherwise indicated.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, June 14, 2007 3:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: INIT-FORM

Could a local client setting be to blame?

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Thursday, June 14, 2007 12:29 PM
To: arslist@ARSLIST.ORG
Subject: INIT-FORM

I have a production and development servers.  Both have in the AR.CFG
Init-Form: Start.  I want the start form to be the init form.  Oddly it
works in production.  The workflow is exactly the same.  The reason for this
workflow is my manager is requiring a message popping up after login say
this application belongs to the company proprietary info etc.,  Is there a
reason why init form is not working when all things seem to be the same.
Does the service need to be stopped or some other undocumented feature?
Thanks.


James Collins
Supervisor
Client Services,IT Service Desk

Vnet 331-6070  DD 914-881-6070
Fax 914 331 7318  DD 914-881-7318

www.verizonbusiness.com

Verizon Business - global capability.personal accountability

This email is strictly confidential and intended only for use by the
addressee unless otherwise indicated.


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Re: INIT-FORM

[Kaiser Norm E CIV USAF 96 CS/SCCE]

True...true...but considering he said it's a development server, I don't
see the harm in restarting the service...unless he's got a dozen
developers pounding it all day long!

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Thursday, June 14, 2007 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: INIT-FORM

 

** 
Arsignal.exe might do the trick without having to restart the server.
I think the option you want is "-c", but check the manual. 

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach 



"Kaiser Norm E CIV USAF 96 CS/SCCE" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

06/14/2007 12:31 PM 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc

 

Subject

Re: INIT-FORM

 

 

 




Well the service does need to be stopped and restarted to force the
server to re-read ar.cfg.

Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Thursday, June 14, 2007 2:29 PM
To: arslist@ARSLIST.ORG
Subject: INIT-FORM

I have a production and development servers.  Both have in the AR.CFG
Init-Form: Start.  I want the start form to be the init form.  Oddly it
works in production.  The workflow is exactly the same.  The reason for
this
workflow is my manager is requiring a message popping up after login say
this application belongs to the company proprietary info etc.,  Is there
a
reason why init form is not working when all things seem to be the same.
Does the service need to be stopped or some other undocumented feature?
Thanks.


James Collins
Supervisor
Client Services,IT Service Desk

Vnet 331-6070  DD 914-881-6070
Fax 914 331 7318  DD 914-881-7318

www.verizonbusiness.com

Verizon Business - global capability.personal accountability

This email is strictly confidential and intended only for use by the
addressee unless otherwise indicated.


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the Answers Are"


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***IMPORTANT NOTICE: This communication, including any attachment,
contains information that may be confidential or privileged, and is
intended solely for the entity or individual to whom it is addressed. If
you are not the intended recipient, you should delete this message and
are hereby notified that any disclosure, copying, or distribution of
this message is strictly prohibited. Nothing in this email, including
any attachment, is intended to be a legally binding signature.***

__20060125___This posting was submitted with HTML in
it___


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Re: INIT-FORM

[Thad K Esser]

Arsignal.exe might do the trick without having to restart the server.   I 
think the option you want is "-c", but check the manual.

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Kaiser Norm E CIV USAF 96 CS/SCCE" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

06/14/2007 12:31 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: INIT-FORM






Well the service does need to be stopped and restarted to force the
server to re-read ar.cfg.

Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Thursday, June 14, 2007 2:29 PM
To: arslist@ARSLIST.ORG
Subject: INIT-FORM

I have a production and development servers.  Both have in the AR.CFG
Init-Form: Start.  I want the start form to be the init form.  Oddly it
works in production.  The workflow is exactly the same.  The reason for
this
workflow is my manager is requiring a message popping up after login say
this application belongs to the company proprietary info etc.,  Is there
a
reason why init form is not working when all things seem to be the same.
Does the service need to be stopped or some other undocumented feature?
Thanks.


James Collins
Supervisor
Client Services,IT Service Desk

Vnet 331-6070  DD 914-881-6070
Fax 914 331 7318  DD 914-881-7318

www.verizonbusiness.com

Verizon Business - global capability.personal accountability

This email is strictly confidential and intended only for use by the
addressee unless otherwise indicated.


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the Answers Are"

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the Answers Are"



***IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed.  If you are not the intended 
recipient, you should delete this message and are hereby notified that any 
disclosure, copying, or distribution of this message is strictly prohibited.  
Nothing in this email, including any attachment, is intended to be a legally 
binding signature.***

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Re: $NULL$ != $NULL$

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Right...and that would lead me to conclude that 

$NULL$ = $NULL$ 

evaluates to false.

So before I was doing this:

field1 = field2

That worked great.  To fix the problem I had to do this:

field1 = field2 AND field2 != $NULL$

Norm 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tab Merkel
Sent: Thursday, June 14, 2007 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: $NULL$ != $NULL$

Actually its deeper than SQL...Not so much an SQL thing...

The root (French)  meaning of NULL is: not any

Which means NULL != anything.  And anything includes NULL.



Quoting Warren Baltimore <[EMAIL PROTECTED]>:

> I'm not really sure about this, but I think this is actually how SQL
handles
> null=null...Not so much a Remedy thing...
>
> Any SQL gurus out there care to explain this one?
>
>
> On 6/14/07, Opela, Gary L Contr OC-ALC/ITMA
<[EMAIL PROTECTED]>
> wrote:
>>
>> **
>>
>> What they will say is that they have fixed a bug, not that they've
broken
>> your code.
>>
>>
>>
>> I have run into this in the past, where I had to write remedy
>> functionality designed around, or using their bugs, then they fix it
and
>> break the functionality. Some bugs, I guess, are just best left in
the
>> product.
>>
>>
>> --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] *On Behalf Of *Kaiser Norm E CIV USAF 96 CS/SCCE
>> *Sent:* Thursday, June 14, 2007 8:26 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: $NULL$ != $NULL$
>>
>>
>>
>> So any code written for 5.1.2 now may have defects in it that are
>> introduced simply by upgrading.
>>
>>
>> --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] *On Behalf Of *Warren Baltimore
>> *Sent:* Wednesday, June 13, 2007 4:02 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: $NULL$ != $NULL$
>>
>>
>>
>> ** Nope Norm, I don't think your crazy!  I believe your on the money.
>>
>> On 6/13/07, *Kaiser Norm E CIV USAF 96 CS/SCCE*
<[EMAIL PROTECTED]>
>> wrote:
>>
>> **
>>
>> I may be crazy, but I seem to recall from the dark recesses of my
mind
>> that when comparing values, if two values are $NULL$, the expression
would
>> evaluate to FALSE.  That's the way it seemed to work at least up to
v5.1.2
>> .
>>
>>
>>
>> For example, suppose I have form A and form B and I do a PUSH FIELDS
from
>> A to B if field1on A is equal to field2 on B.  As I recall-and I'm
pretty
>> certain this is true-if field1 is NULL and field2 is NULL, the PUSH
FIELDS
>> qualification fails because it evaluates to FALSE.
>>
>>
>>
>> It seems with version 6.3 (and higher?) this type of expression now
>> evaluates to TRUE???
>>
>>
>>
>> Am I crazy?
>>
>> __20060125___This posting was submitted with HTML
in
>> it___
>>
>>
>>
>>
>> --
>> Warren R. Baltimore II
>> Remedy Developer
>> UW Medicine IT Services
>> School of Medicine
>> University of Washington
>> Box 358220
>> 1325 Fourth Ave, Suite 2000
>> Seattle, WA 98101
>>
>> The opinions expressed in this e-mail are in no way those of the
>> University of Washington, or the State of Washington.  They are my
own.
>> __20060125___This posting was submitted with HTML
in
>> it___
>> __20060125___This posting was submitted with HTML
in
>> it___ __20060125___This posting was submitted
with HTML
>> in it___
>
>
>
>
> -- 
> Warren R. Baltimore II
> Remedy Developer
> UW Medicine IT Services
> School of Medicine
> University of Washington
> Box 358220
> 1325 Fourth Ave, Suite 2000
> Seattle, WA 98101
>
> The opinions expressed in this e-mail are in no way those of the
University
> of Washington, or the State of Washington.  They are my own.
>
>

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> ARSlist:"Where the Answers Are"


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Re: $NULL$ != $NULL$

[Tab Merkel]

Actually its deeper than SQL...Not so much an SQL thing...

The root (French)  meaning of NULL is: not any

Which means NULL != anything.  And anything includes NULL.



Quoting Warren Baltimore <[EMAIL PROTECTED]>:


I'm not really sure about this, but I think this is actually how SQL handles
null=null...Not so much a Remedy thing...

Any SQL gurus out there care to explain this one?


On 6/14/07, Opela, Gary L Contr OC-ALC/ITMA <[EMAIL PROTECTED]>
wrote:


**

What they will say is that they have fixed a bug, not that they've broken
your code.



I have run into this in the past, where I had to write remedy
functionality designed around, or using their bugs, then they fix it and
break the functionality. Some bugs, I guess, are just best left in the
product.


--

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Kaiser Norm E CIV USAF 96 CS/SCCE
*Sent:* Thursday, June 14, 2007 8:26 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: $NULL$ != $NULL$



So any code written for 5.1.2 now may have defects in it that are
introduced simply by upgrading.


--

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Warren Baltimore
*Sent:* Wednesday, June 13, 2007 4:02 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: $NULL$ != $NULL$



** Nope Norm, I don't think your crazy!  I believe your on the money.

On 6/13/07, *Kaiser Norm E CIV USAF 96 CS/SCCE* <[EMAIL PROTECTED]>
wrote:

**

I may be crazy, but I seem to recall from the dark recesses of my mind
that when comparing values, if two values are $NULL$, the expression would
evaluate to FALSE.  That's the way it seemed to work at least up to v5.1.2
.



For example, suppose I have form A and form B and I do a PUSH FIELDS from
A to B if field1on A is equal to field2 on B.  As I recall—and I'm pretty
certain this is true—if field1 is NULL and field2 is NULL, the PUSH FIELDS
qualification fails because it evaluates to FALSE.



It seems with version 6.3 (and higher?) this type of expression now
evaluates to TRUE???



Am I crazy?

__20060125___This posting was submitted with HTML in
it___




--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington.  They are my own.
__20060125___This posting was submitted with HTML in
it___
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
in it___





--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own.

___
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ARSlist:"Where the Answers Are"


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Are"

Re: INIT-FORM

[Joe D'Souza]

Possibly because of an extremely old version of the AR User client? Clients
pre version 5 are ignorant about the init form..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of James Collins
Sent: Thursday, June 14, 2007 3:29 PM
To: arslist@ARSLIST.ORG
Subject: INIT-FORM


I have a production and development servers.  Both have in the AR.CFG
Init-Form: Start.  I want the start form to be the init form.  Oddly it
works in production.  The workflow is exactly the same.  The reason for this
workflow is my manager is requiring a message popping up after login say
this application belongs to the company proprietary info etc.,  Is there a
reason why init form is not working when all things seem to be the same.
Does the service need to be stopped or some other undocumented feature?
Thanks.


James Collins
Supervisor
Client Services,IT Service Desk

Vnet 331-6070  DD 914-881-6070
Fax 914 331 7318  DD 914-881-7318

www.verizonbusiness.com

Verizon Business - global capability.personal accountability

This email is strictly confidential and intended only for use by the
addressee unless otherwise indicated.


___
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Re: $NULL$ != $NULL$

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Yeah, that's what Doug suggested in an earlier post, but we did not
change anything about the underlying DB when we upgraded.

 

What leads me to believe that it's a Remedy thing and not a SQL thing is
that this code ran faithfully without incident for over two years in
5.1.2.  Then we upgraded to 6.3 (again, we did not touch the underlying
DB), and BAM! It stops working.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Thursday, June 14, 2007 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: $NULL$ != $NULL$

 

** 

I'm not really sure about this, but I think this is actually how SQL
handles null=null...Not so much a Remedy thing...

 

Any SQL gurus out there care to explain this one?

 

On 6/14/07, Opela, Gary L Contr OC-ALC/ITMA
<[EMAIL PROTECTED]> wrote: 

** 

What they will say is that they have fixed a bug, not that they've
broken your code.

 

I have run into this in the past, where I had to write remedy
functionality designed around, or using their bugs, then they fix it and
break the functionality. Some bugs, I guess, are just best left in the
product. 

 



From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE 
Sent: Thursday, June 14, 2007 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: $NULL$ != $NULL$

 

So any code written for 5.1.2 now may have defects in it that are
introduced simply by upgrading.

 



From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Wednesday, June 13, 2007 4:02 PM
To: arslist@ARSLIST.ORG 
Subject: Re: $NULL$ != $NULL$

 

** Nope Norm, I don't think your crazy!  I believe your on the money.  

On 6/13/07, Kaiser Norm E CIV USAF 96 CS/SCCE < [EMAIL PROTECTED]
 > wrote: 

** 

I may be crazy, but I seem to recall from the dark recesses of my mind
that when comparing values, if two values are $NULL$, the expression
would evaluate to FALSE.  That's the way it seemed to work at least up
to v5.1.2.

 

For example, suppose I have form A and form B and I do a PUSH FIELDS
from A to B if field1on A is equal to field2 on B.  As I recall-and I'm
pretty certain this is true-if field1 is NULL and field2 is NULL, the
PUSH FIELDS qualification fails because it evaluates to FALSE. 

 

It seems with version 6.3 (and higher?) this type of expression now
evaluates to TRUE???

 

Am I crazy?

__20060125___This posting was submitted with HTML in
it___ 




-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington 
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington.  They are my own.
__20060125___This posting was submitted with HTML in
it___ 

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___




-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington.  They are my own.
__20060125___This posting was submitted with HTML in
it___ 


___
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Re: INIT-FORM

[Rick Cook]

Could a local client setting be to blame?

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Thursday, June 14, 2007 12:29 PM
To: arslist@ARSLIST.ORG
Subject: INIT-FORM

I have a production and development servers.  Both have in the AR.CFG
Init-Form: Start.  I want the start form to be the init form.  Oddly it
works in production.  The workflow is exactly the same.  The reason for this
workflow is my manager is requiring a message popping up after login say
this application belongs to the company proprietary info etc.,  Is there a
reason why init form is not working when all things seem to be the same.
Does the service need to be stopped or some other undocumented feature?
Thanks.


James Collins
Supervisor
Client Services,IT Service Desk

Vnet 331-6070  DD 914-881-6070
Fax 914 331 7318  DD 914-881-7318

www.verizonbusiness.com

Verizon Business - global capability.personal accountability

This email is strictly confidential and intended only for use by the
addressee unless otherwise indicated.


___
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Re: Migrator tool not replacing record SOLVED

[Nall, Roger]

This is interesting. I have only used the right click method. Must be
why I have had very few problems.

Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile USA
Desk: 813-348-2556(New)
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
RogerNall   Yahoo IM
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, June 14, 2007 3:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Migrator tool not replacing record SOLVED

I'm not sure if it is in the manual.   I do most of my work in Migrator
using the Right-Click menus (maybe that's why I haven't had all the
problems other people have seen).

 Gee... I must be doing good today to be able to get a Method
named after me  

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Thursday, June 14, 2007 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Migrator tool not replacing record SOLVED

Thanks to all who replied, including those who said that Migrator is a
piece of junk. For a while I was afraid that we had made a big mistake
in buying it. I agree with Ben that if they are going to charge money
for it they should make sure it works in all modes, not just in a
special esoteric method. 

Thanks especially to Frederick for the special esoteric method! I tried
the method described below, and IT WORKED!  The record data in the
destination server got set back to the way it was.

I had to go into Tools > Options and change Data Migration Mode to
"Migrate Query Selection."  Then when the Data Migration Settings window
opened it said "Invalid Qualification string" before I had even entered
it.  That scared me for a bit.

Is the "Frederick" method even in the manual?  I don't see it, but I am
very good at looking right at things and not seeing them.

Thanks again,
Dwayne

 Original message 
>Date: Thu, 14 Jun 2007 12:36:19 -0500
>From: "Grooms, Frederick W" <[EMAIL PROTECTED]>
>Subject: Re: Migrator tool not replacing record
>To: arslist@ARSLIST.ORG
>
>   **
>   I have found that opening the form then choosing
>   Data does not work.  Try Right-Clicking the form and
>   choosing Form Data Only.  After choosing your
>   destination a window opens, click on your migration
>   and the bottom fields become available.  Choose
>   Search for the Data Mode Put in your search criteria
>   and set your merge option.
>
>   I have used Migrator since v3 and while it has it's
>   quirks, I've never had any major problems with it.
>
>   Fred
>
> 
>
>   From: Action Request System discussion list(ARSList)
>   [mailto:[EMAIL PROTECTED] On Behalf Of patrick
>   zandi
>   Sent: Thursday, June 14, 2007 10:47 AM
>   To: arslist@ARSLIST.ORG
>   Subject: Re: Migrator tool not replacing record
>   **
>
>   I don't mean to be negative here.. I have had every
>   migrator since and to include ostream..
>
>   They still do not have it right.. and I am STILL
>   Stupid enough to give them money for the last
>   umpteen years.
>
>   I expect to see this product disappear. it is almost
>   useless.
>
>
>
>   On 6/14/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:
>
> Hello Everyone,
>
> I am using the Migrator tool to sync data in two
> systems.
> In options > Data > Data merging options I checked
> "Replace Old Record".
>
> I select a record that is the same in both
> systems, and change the data in the destination
> system.
>
> In the Source server I open the form, select
> "Data" and find the record.  Then I drag the entry
> into the destination window.  The log file says
> that the migration was successful, but the data in
> the destination record does not change.
>
> What am I doing wrong?
>
> (Migrator 7.01, Source ARS system 6.3 HUX-11
> server Oracle 9.2, Destination system 7.01 patch
> 2,  Linux server, Oracle 10.2 db)
>
> Dwayne Martin
> Computing Support
> James Madison University
>
>   --
>   Patrick Zandi

Dwayne Martin
Computing Support
James Madison University


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Re: INIT-FORM

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Well the service does need to be stopped and restarted to force the
server to re-read ar.cfg.

Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Thursday, June 14, 2007 2:29 PM
To: arslist@ARSLIST.ORG
Subject: INIT-FORM

I have a production and development servers.  Both have in the AR.CFG
Init-Form: Start.  I want the start form to be the init form.  Oddly it
works in production.  The workflow is exactly the same.  The reason for
this
workflow is my manager is requiring a message popping up after login say
this application belongs to the company proprietary info etc.,  Is there
a
reason why init form is not working when all things seem to be the same.
Does the service need to be stopped or some other undocumented feature?
Thanks.


James Collins
Supervisor
Client Services,IT Service Desk

Vnet 331-6070  DD 914-881-6070
Fax 914 331 7318  DD 914-881-7318

www.verizonbusiness.com

Verizon Business - global capability.personal accountability

This email is strictly confidential and intended only for use by the
addressee unless otherwise indicated.


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Re: Migrator tool not replacing record SOLVED

[Grooms, Frederick W]

I'm not sure if it is in the manual.   I do most of my work in Migrator
using the Right-Click menus (maybe that's why I haven't had all the
problems other people have seen).

 Gee... I must be doing good today to be able to get a Method
named after me  

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Thursday, June 14, 2007 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Migrator tool not replacing record SOLVED

Thanks to all who replied, including those who said that Migrator is a
piece of junk. For a while I was afraid that we had made a big mistake
in buying it. I agree with Ben that if they are going to charge money
for it they should make sure it works in all modes, not just in a
special esoteric method. 

Thanks especially to Frederick for the special esoteric method! I tried
the method described below, and IT WORKED!  The record data in the
destination server got set back to the way it was.

I had to go into Tools > Options and change Data Migration Mode to
"Migrate Query Selection."  Then when the Data Migration Settings window
opened it said "Invalid Qualification string" before I had even entered
it.  That scared me for a bit.

Is the "Frederick" method even in the manual?  I don't see it, but I am
very good at looking right at things and not seeing them.

Thanks again,
Dwayne

 Original message 
>Date: Thu, 14 Jun 2007 12:36:19 -0500
>From: "Grooms, Frederick W" <[EMAIL PROTECTED]>
>Subject: Re: Migrator tool not replacing record
>To: arslist@ARSLIST.ORG
>
>   **
>   I have found that opening the form then choosing
>   Data does not work.  Try Right-Clicking the form and
>   choosing Form Data Only.  After choosing your
>   destination a window opens, click on your migration
>   and the bottom fields become available.  Choose
>   Search for the Data Mode Put in your search criteria
>   and set your merge option.
>
>   I have used Migrator since v3 and while it has it's
>   quirks, I've never had any major problems with it.
>
>   Fred
>
> 
>
>   From: Action Request System discussion list(ARSList)
>   [mailto:[EMAIL PROTECTED] On Behalf Of patrick
>   zandi
>   Sent: Thursday, June 14, 2007 10:47 AM
>   To: arslist@ARSLIST.ORG
>   Subject: Re: Migrator tool not replacing record
>   **
>
>   I don't mean to be negative here.. I have had every
>   migrator since and to include ostream..
>
>   They still do not have it right.. and I am STILL
>   Stupid enough to give them money for the last
>   umpteen years.
>
>   I expect to see this product disappear. it is almost
>   useless.
>
>
>
>   On 6/14/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:
>
> Hello Everyone,
>
> I am using the Migrator tool to sync data in two
> systems.
> In options > Data > Data merging options I checked
> "Replace Old Record".
>
> I select a record that is the same in both
> systems, and change the data in the destination
> system.
>
> In the Source server I open the form, select
> "Data" and find the record.  Then I drag the entry
> into the destination window.  The log file says
> that the migration was successful, but the data in
> the destination record does not change.
>
> What am I doing wrong?
>
> (Migrator 7.01, Source ARS system 6.3 HUX-11
> server Oracle 9.2, Destination system 7.01 patch
> 2,  Linux server, Oracle 10.2 db)
>
> Dwayne Martin
> Computing Support
> James Madison University
>
>   --
>   Patrick Zandi

Dwayne Martin
Computing Support
James Madison University

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INIT-FORM

[James Collins]

I have a production and development servers.  Both have in the AR.CFG
Init-Form: Start.  I want the start form to be the init form.  Oddly it
works in production.  The workflow is exactly the same.  The reason for this
workflow is my manager is requiring a message popping up after login say
this application belongs to the company proprietary info etc.,  Is there a
reason why init form is not working when all things seem to be the same.
Does the service need to be stopped or some other undocumented feature?
Thanks.


James Collins
Supervisor
Client Services,IT Service Desk

Vnet 331-6070  DD 914-881-6070
Fax 914 331 7318  DD 914-881-7318

www.verizonbusiness.com

Verizon Business - global capability.personal accountability

This email is strictly confidential and intended only for use by the
addressee unless otherwise indicated.

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Re: $NULL$ != $NULL$

[Warren Baltimore]

I'm not really sure about this, but I think this is actually how SQL handles
null=null...Not so much a Remedy thing...

Any SQL gurus out there care to explain this one?


On 6/14/07, Opela, Gary L Contr OC-ALC/ITMA <[EMAIL PROTECTED]>
wrote:


**

What they will say is that they have fixed a bug, not that they've broken
your code.



I have run into this in the past, where I had to write remedy
functionality designed around, or using their bugs, then they fix it and
break the functionality. Some bugs, I guess, are just best left in the
product.


 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Kaiser Norm E CIV USAF 96 CS/SCCE
*Sent:* Thursday, June 14, 2007 8:26 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: $NULL$ != $NULL$



So any code written for 5.1.2 now may have defects in it that are
introduced simply by upgrading.


 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Warren Baltimore
*Sent:* Wednesday, June 13, 2007 4:02 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: $NULL$ != $NULL$



** Nope Norm, I don't think your crazy!  I believe your on the money.

On 6/13/07, *Kaiser Norm E CIV USAF 96 CS/SCCE* <[EMAIL PROTECTED]>
wrote:

**

I may be crazy, but I seem to recall from the dark recesses of my mind
that when comparing values, if two values are $NULL$, the expression would
evaluate to FALSE.  That's the way it seemed to work at least up to v5.1.2
.



For example, suppose I have form A and form B and I do a PUSH FIELDS from
A to B if field1on A is equal to field2 on B.  As I recall—and I'm pretty
certain this is true—if field1 is NULL and field2 is NULL, the PUSH FIELDS
qualification fails because it evaluates to FALSE.



It seems with version 6.3 (and higher?) this type of expression now
evaluates to TRUE???



Am I crazy?

__20060125___This posting was submitted with HTML in
it___




--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington.  They are my own.
__20060125___This posting was submitted with HTML in
it___
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
in it___





--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own.

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Re: $NULL$ != $NULL$

[Opela, Gary L Contr OC-ALC/ITMA]

What they will say is that they have fixed a bug, not that they've
broken your code.

 

I have run into this in the past, where I had to write remedy
functionality designed around, or using their bugs, then they fix it and
break the functionality. Some bugs, I guess, are just best left in the
product.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Thursday, June 14, 2007 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: $NULL$ != $NULL$

 

So any code written for 5.1.2 now may have defects in it that are
introduced simply by upgrading.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Wednesday, June 13, 2007 4:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: $NULL$ != $NULL$

 

** Nope Norm, I don't think your crazy!  I believe your on the money.  

On 6/13/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote: 

** 

I may be crazy, but I seem to recall from the dark recesses of my mind
that when comparing values, if two values are $NULL$, the expression
would evaluate to FALSE.  That's the way it seemed to work at least up
to v5.1.2.

 

For example, suppose I have form A and form B and I do a PUSH FIELDS
from A to B if field1on A is equal to field2 on B.  As I recall-and I'm
pretty certain this is true-if field1 is NULL and field2 is NULL, the
PUSH FIELDS qualification fails because it evaluates to FALSE. 

 

It seems with version 6.3 (and higher?) this type of expression now
evaluates to TRUE???

 

Am I crazy?

__20060125___This posting was submitted with HTML in
it___ 




-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington.  They are my own.
__20060125___This posting was submitted with HTML in
it___ 

__20060125___This posting was submitted with HTML in
it___

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Re: This record has been updated by another user. . .

[Opela, Gary L Contr OC-ALC/ITMA]

I second Regerio's suggestion. I've run into this more than once.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rogerio
Sent: Thursday, June 14, 2007 12:32 PM
To: arslist@ARSLIST.ORG
Subject: RES: This record has been updated by another user. . .

This can happen when you have a push field actions that does a push to
another form that triggers another filter that does a push back to the
record that you are updating.


Rogerio Bronzoni Aguiar
CMagnani

-Mensagem original-
De: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Em nome de Shellman, David
Enviada em: quinta-feira, 14 de junho de 2007 14:18
Para: arslist@ARSLIST.ORG
Assunto: Re: This record has been updated by another user. . .

Dwayne,

Did you check escalations?  If an escalation fires and updates a record,
you will see the same message.

Dave 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Thursday, June 14, 2007 1:10 PM
To: arslist@ARSLIST.ORG
Subject: This record has been updated by another user. . .

This record has been updated by another user. . .

Hello everyone,

This is a new AR system still in the testing phase, so I am the only one
in the system.  On the main call entry form there is a "Condition"
field, and when I change the value of that field to "Done" and save I
get:

"This record has been updated by another user since you retrieved it.
Saving your changes will overwrite the changes made by that user.  Do
you want to save your changes?"

I suppressed the message by adding "Changed-By-Another-User : T" to the
config file.  But there is no other user, so something else must be
wrong.  We created this system by copying the database from the old
system and installing Remedy over it.  Many of our problems come from
lingering references to our old server.  The fact that it only happens
with a particular value points to a workflow issue. But I've run filter
and active link logs and none of the fired objects refer to the old
server.

Any suggestions on how to track this down?

(ARS 7.01 patch 2, Linux server, Oracle 10.2 db)

Dwayne Martin
Computing Support
James Madison University


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Re: Setting up Linked Server

[Opela, Gary L Contr OC-ALC/ITMA]

Let me give you a tip. You might have to do some research to find the
exact settings, but your DBAs on both servers, if they are windows 2k3,
will need to enable DTC transactions or this won't work, at least not
with Microsoft SQL Server.

This has to do with remedy wrapping each query that is sent with BEGIN
TRANSACTION and END TRANSACTION tags. Windows will strip out these tags,
as they are not needed for general select commands. This, in turn,
breaks remedy.

So, make sure they enable DTC transactions, so these tags are not
removed, or remedy will not be able to query the remote database, this
includes setting up any views to any tables on that database.

Just an FYI, in case you are affected by it.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mikhail
Sent: Thursday, June 14, 2007 12:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Setting up Linked Server

Hi Robert
The database im connecting to is a MySQL database. And yes, just
linking at a db level

On Jun 14, 2:04 am, Robert Page <[EMAIL PROTECTED]> wrote:
> Mikhail
>
> What DB type are we talking about as there are differences between
them.
> Also just for clarification are you linking at a DB level not thinking
of
> using a View form?
>
> Regards
>
> Robert
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:[EMAIL PROTECTED] On Behalf Of Mikhail
> Sent: 13 June 2007 17:34
> To: [EMAIL PROTECTED]
> Subject: Setting up Linked Server
>
> Hello,
> I have a menu that retrieves data from a database in another server. I
have
> read somewhere that linking the server remedy is in, to the server
that the
> database is in will do the job. Would anyone know the steps I have to
take
> to set this up? Thanks, Mikhail
>
>

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Re: Migrator tool not replacing record SOLVED

[Dwayne Martin]

Thanks to all who replied, including those who said that Migrator is a piece of 
junk. For a while I was afraid that we had made a big mistake in buying it. I 
agree with Ben that if they are going to charge money for it they should make 
sure it works in all modes, not just in a special esoteric method. 

Thanks especially to Frederick for the special esoteric method! I tried the 
method described below, and IT WORKED!  The record data in the destination 
server got set back to the way it was.

I had to go into Tools > Options and change Data Migration Mode to "Migrate 
Query Selection."  Then when the Data Migration Settings window opened it said 
"Invalid Qualification string" before I had even entered it.  That scared me 
for a bit.

Is the "Frederick" method even in the manual?  I don't see it, but I am very 
good at looking right at things and not seeing them.

Thanks again,
Dwayne

 Original message 
>Date: Thu, 14 Jun 2007 12:36:19 -0500
>From: "Grooms, Frederick W" <[EMAIL PROTECTED]>  
>Subject: Re: Migrator tool not replacing record  
>To: arslist@ARSLIST.ORG
>
>   **
>   I have found that opening the form then choosing
>   Data does not work.  Try Right-Clicking the form and
>   choosing Form Data Only.  After choosing your
>   destination a window opens, click on your migration
>   and the bottom fields become available.  Choose
>   Search for the Data Mode Put in your search criteria
>   and set your merge option.
>
>   I have used Migrator since v3 and while it has it's
>   quirks, I've never had any major problems with it.
>
>   Fred
>
> 
>
>   From: Action Request System discussion list(ARSList)
>   [mailto:[EMAIL PROTECTED] On Behalf Of patrick
>   zandi
>   Sent: Thursday, June 14, 2007 10:47 AM
>   To: arslist@ARSLIST.ORG
>   Subject: Re: Migrator tool not replacing record
>   **
>
>   I don't mean to be negative here.. I have had every
>   migrator since and to include ostream..
>
>   They still do not have it right.. and I am STILL
>   Stupid enough to give them money for the last
>   umpteen years.
>
>   I expect to see this product disappear. it is almost
>   useless.
>
>
>
>   On 6/14/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:
>
> Hello Everyone,
>
> I am using the Migrator tool to sync data in two
> systems.
> In options > Data > Data merging options I checked
> "Replace Old Record".
>
> I select a record that is the same in both
> systems, and change the data in the destination
> system.
>
> In the Source server I open the form, select
> "Data" and find the record.  Then I drag the entry
> into the destination window.  The log file says
> that the migration was successful, but the data in
> the destination record does not change.
>
> What am I doing wrong?
>
> (Migrator 7.01, Source ARS system 6.3 HUX-11
> server Oracle 9.2, Destination system 7.01 patch
> 2,  Linux server, Oracle 10.2 db)
>
> Dwayne Martin
> Computing Support
> James Madison University
>
>   --
>   Patrick Zandi  
>
>   __20060125___This posting was
>   submitted with HTML in it___

Dwayne Martin
Computing Support
James Madison University

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Re: Migrator tool not replacing record

[patrick zandi]

BINGO !

On 6/14/07, Ben Cantatore <[EMAIL PROTECTED]> wrote:


I use it as well, (its better than nothing), but its problematic, at least
for me it has been.  If this was shareware, I'd sing praises for it, but
for the amount of money spent , I'd expect it to be fully functional.
Shrug, maybe my expectations are too high.


Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946



Susan Palmer <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"

06/14/2007 01:23 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Migrator tool not replacing record






**
I've always found it was kind of like driving a car that stalls alot ...
you have to get that two-footed technique perfected.

I've also been using it since Ostream days and I actually love migrator,
although I haven't used v7 yet.  I used it all the time for migration but
followed a certain progression.  I did different objects separately. First
menus, then forms, then active links, then filters, then escalations etc.
Sometimes I'd combine filters and escalations without issues.  Sometimes a
form or workflow would error out due to busy server or something like
that.  Being patience, I'd wait a bit ... talk to it softly ... then do
the migration and whaalaa ... it would work.

Susan


On 6/14/07, Ben Cantatore <[EMAIL PROTECTED]> wrote:
**
I have never gotten the migrator to work 100% correctly for me in any of
the versions I've tried.  Conceptually its a great tool, doesn't deliver
on its promise though.

Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946


"Wacholz, Jeanette (Jenni)" <[EMAIL PROTECTED] >
Sent by: "Action Request System discussion list(ARSList)" <
arslist@ARSLIST.ORG>
06/14/2007 12:00 PM

Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG
cc

Subject
Re: Migrator tool not replacing record











**
Patrick, I have to second you on that. We have had so many problems with
Migrator screwing things up that I have gone back to the old way of
exporting and importing def files. There have been so many incidents of
objects "successfully" migrating when nothing has changed except the Last
Modified date. Even the Diff reports come up with things that are
identified as different when they are identical in every respect according
to the details displayed in the Diff report itself.
Jenni Wacholz
Remedy Administration
Coventry Health Care Inc
480-445-2517


From: Action Request System discussion list(ARSList) [mailto:


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--
Patrick Zandi

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Re: Readme files version 7.01

[Neel Guatam]

Patrick,

 

I feel readme files for patch 004 will be a zip file with all .txt, .pdf, .doc 
and oh also .ppt Just for fun!! Hehe

 

Regards,

 

Neel Gautam 

Accenture - Chicago Delivery Centre

Office:  312-693-7279   Mobile:  630-440-6335

MSN: [EMAIL PROTECTED] AIM: neelgautam

 

Core Values:

Stewardship

*

Best People

*

Client Value Creation

*

One Global Network

*

Respect for the Individual

*

Integrity

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of patrick zandi
Sent: Thursday, June 14, 2007 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Readme files version 7.01

 

** ODF ! 

On 6/14/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote: 

Readme file for patch 001 is txt
Readme file for patch 002 is pdf
Readme file for patch 003 is doc


Patch 004 will be ppt?

--
Jarl

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Re: Hiding Menu Value

[Neel Guatam]

Norm,

 

That did the trick, thank you!! :-)

 

Neel Gautam 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Thursday, June 14, 2007 8:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Hiding Menu Value

 

Why don't you use email address as the selection value from the menu and
then just run an active link that immediately does a lookup of the
corresponding MailboxID and sets a hidden field?

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam
Sent: Thursday, June 14, 2007 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Hiding Menu Value

 

Hello my fellow listers,

 

So, here's the scenario:

 

I have a table-field on a display-only form which displays the records
from AR Email Messages form. This display-only form has a character menu
field and on the attribute of that is a menu that works 'On Connect' and
'On Search' and gets a value from another custom form which gets the
data from AR Mailbox Config form. 

 

The label value for menu is all "To" email addresses. And the value of
it is MailboxID. So when a user clicks the menu on display only form,
they see email addresses but when they click the menu-item, it gets
replaced with MailboxID since the actual value is MailboxID and I don't
want users to see that value. I still want them to keep seeing
email-address after selecting an email-address from the character menu
while still being able to use mailboxID as underneath value.

 

Any ideas?

 

Neel Gautam  

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Re: Migrator tool not replacing record

[Ben Cantatore]

I use it as well, (its better than nothing), but its problematic, at least 
for me it has been.  If this was shareware, I'd sing praises for it, but 
for the amount of money spent , I'd expect it to be fully functional. 
Shrug, maybe my expectations are too high.


Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946



Susan Palmer <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

06/14/2007 01:23 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Migrator tool not replacing record






** 
I've always found it was kind of like driving a car that stalls alot ... 
you have to get that two-footed technique perfected.
 
I've also been using it since Ostream days and I actually love migrator, 
although I haven't used v7 yet.  I used it all the time for migration but 
followed a certain progression.  I did different objects separately. First 
menus, then forms, then active links, then filters, then escalations etc. 
Sometimes I'd combine filters and escalations without issues.  Sometimes a 
form or workflow would error out due to busy server or something like 
that.  Being patience, I'd wait a bit ... talk to it softly ... then do 
the migration and whaalaa ... it would work. 
 
Susan

 
On 6/14/07, Ben Cantatore <[EMAIL PROTECTED]> wrote: 
** 
I have never gotten the migrator to work 100% correctly for me in any of 
the versions I've tried.  Conceptually its a great tool, doesn't deliver 
on its promise though. 

Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946 


"Wacholz, Jeanette (Jenni)" <[EMAIL PROTECTED] > 
Sent by: "Action Request System discussion list(ARSList)" < 
arslist@ARSLIST.ORG> 
06/14/2007 12:00 PM 

Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc

Subject
Re: Migrator tool not replacing record











** 
Patrick, I have to second you on that. We have had so many problems with 
Migrator screwing things up that I have gone back to the old way of 
exporting and importing def files. There have been so many incidents of 
objects "successfully" migrating when nothing has changed except the Last 
Modified date. Even the Diff reports come up with things that are 
identified as different when they are identical in every respect according 
to the details displayed in the Diff report itself. 
Jenni Wacholz 
Remedy Administration 
Coventry Health Care Inc 
480-445-2517 
 

From: Action Request System discussion list(ARSList) [mailto:

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Re: Setting up Linked Server

[Mikhail]

Hi Robert
The database im connecting to is a MySQL database. And yes, just
linking at a db level

On Jun 14, 2:04 am, Robert Page <[EMAIL PROTECTED]> wrote:
> Mikhail
>
> What DB type are we talking about as there are differences between them.
> Also just for clarification are you linking at a DB level not thinking of
> using a View form?
>
> Regards
>
> Robert
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:[EMAIL PROTECTED] On Behalf Of Mikhail
> Sent: 13 June 2007 17:34
> To: [EMAIL PROTECTED]
> Subject: Setting up Linked Server
>
> Hello,
> I have a menu that retrieves data from a database in another server. I have
> read somewhere that linking the server remedy is in, to the server that the
> database is in will do the job. Would anyone know the steps I have to take
> to set this up? Thanks, Mikhail
>
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Re: Attachments to OS

[Russ Grant]

Thanks Fred - should have RTM. As it is I'm half way through a perl script 
to accomplish the task but I would rather do it through ars.


Br,
Rus


From: "Grooms, Frederick W" <[EMAIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Re: Attachments to OS
Date: Thu, 14 Jun 2007 11:04:56 -0500

You can use the Run Process command of PERFORM-ACTION-SAVE-ATTACHMENT to
save an attachment to the system

Since it is already in Remedy you can copy an attchment from 1 record to
another with a simple Push (or Set Fields) action in your workflow.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Russ Grant
Sent: Thursday, June 14, 2007 9:44 AM
To: arslist@ARSLIST.ORG
Subject: Attachments to OS

Greetings,
I would like to move/copy a file from a ARS attachment field out to the
operating system so I can import it using arimport. Any suggestions on
how to accomplish?

ARS Version 6.3
MS Windows 2003
MS SQL

TIA,

Russ

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Re: Migrator tool not replacing record

[Grooms, Frederick W]

I have found that opening the form then choosing Data does not work.
Try Right-Clicking the form and choosing Form Data Only.  After choosing
your destination a window opens, click on your migration and the bottom
fields become available.  Choose Search for the Data Mode Put in your
search criteria and set your merge option.
 
I have used Migrator since v3 and while it has it's quirks, I've never
had any major problems with it.
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Thursday, June 14, 2007 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Migrator tool not replacing record


** 

I don't mean to be negative here.. I have had every migrator since and
to include ostream..

They still do not have it right.. and I am STILL Stupid enough to give
them money for the last umpteen years.

I expect to see this product disappear. it is almost useless.


 

On 6/14/07, Dwayne Martin <[EMAIL PROTECTED]> wrote: 

Hello Everyone,

I am using the Migrator tool to sync data in two systems.
In options > Data > Data merging options I checked "Replace Old
Record". 

I select a record that is the same in both systems, and change
the data in the destination system.

In the Source server I open the form, select "Data" and find the
record.  Then I drag the entry into the destination window.  The log
file says that the migration was successful, but the data in the
destination record does not change. 

What am I doing wrong?

(Migrator 7.01, Source ARS system 6.3 HUX-11 server Oracle 9.2,
Destination system 7.01 patch 2,  Linux server, Oracle 10.2 db)

Dwayne Martin
Computing Support
James Madison University 


-- 
Patrick Zandi  
  

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Re: Sandbox for ITSM 7?

[Gidd]

Ron,
 
 
Upgrade the application you are using from ITSM 6 to ITSM 7 ?
 
  This is a major change.  ITSM 7 is a complete rewrite of the ITSM
application based on the ITSP (ex-Viadyne) application, not ITSM 6 (the code
base for ITSM 6 has been abandoned by BMC). It is not a simple upgrade and
there is virtually no overlap in forms/workflow between ITSM 6 and 7.
Changing to ITSM 7 is like installing a completely new application - you
will need to re-train your staff, change/adapt existing processes, perform a
complicated migration of existing data to the new application, discover
which of your current customizations need to be re-done on the new
application, etc. etc.

 
my .02  HTH


Regards...Gidd


  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters
Sent: Thursday, June 14, 2007 8:38 AM
To: arslist@ARSLIST.ORG
Subject: Sandbox for ITSM 7?


** 

I'm working on our upgrade to ITSM 7 (well, actually just Service Desk 7)
and I'd like some advice. For past upgrades, I've done a completely OTB
install on an unlicensed 'sandbox' server just to see what's there, and
compare my customizations to the OTB and so forth. As you know, we can't do
an unlicensed install with ITSM 7, so I'm wondering how some of you who have
already dealt with this managed.

I've got a licensed development system, so I can install there, but it's
likely I'll need to do some troubleshooting of production problems before we
get the upgrade in production, so I need a dev system that's exactly like
production. I'm thinking I could do a backup of the existing dev system
database, then do a fresh install or ARS 7 and a fresh OTB install of ITSM
7, then if I need the HD6.0 system, restore from the 6.0 backup. This sounds
like it should work, but I don't know about binaries that may get installed
for ITSM 7 which might make going back and forth between 6 and 7
challenging.

Your thoughts? 

Thanks,
Ron Legters
Tools Administrator 
Data & Systems Services 
Univar USA Inc.
425.889.3952 Office
425.889.4111 Fax 
  www.univarusa.com 


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RES: This record has been updated by another user. . .

[Rogerio]

This can happen when you have a push field actions that does a push to
another form that triggers another filter that does a push back to the
record that you are updating.


Rogerio Bronzoni Aguiar
CMagnani

-Mensagem original-
De: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Em nome de Shellman, David
Enviada em: quinta-feira, 14 de junho de 2007 14:18
Para: arslist@ARSLIST.ORG
Assunto: Re: This record has been updated by another user. . .

Dwayne,

Did you check escalations?  If an escalation fires and updates a record,
you will see the same message.

Dave 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Thursday, June 14, 2007 1:10 PM
To: arslist@ARSLIST.ORG
Subject: This record has been updated by another user. . .

This record has been updated by another user. . .

Hello everyone,

This is a new AR system still in the testing phase, so I am the only one
in the system.  On the main call entry form there is a "Condition"
field, and when I change the value of that field to "Done" and save I
get:

"This record has been updated by another user since you retrieved it.
Saving your changes will overwrite the changes made by that user.  Do
you want to save your changes?"

I suppressed the message by adding "Changed-By-Another-User : T" to the
config file.  But there is no other user, so something else must be
wrong.  We created this system by copying the database from the old
system and installing Remedy over it.  Many of our problems come from
lingering references to our old server.  The fact that it only happens
with a particular value points to a workflow issue. But I've run filter
and active link logs and none of the fired objects refer to the old
server.

Any suggestions on how to track this down?

(ARS 7.01 patch 2, Linux server, Oracle 10.2 db)

Dwayne Martin
Computing Support
James Madison University


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Re: Migrator tool not replacing record

[Nall, Roger]

I have to agree with Susan. This tool has been a major time saver for
me. There have been a few times when I have had to migrate the same
object twice but never more then that. Version 7 is the best so far. I
cannot imagine going back to the old way.

 

Thanks,

 

Roger A. Nall

Manager, OSSNMS Remedy

T-Mobile USA

Desk: 813-348-2556(New)

Cell: 973-652-6723

FAX: 813-348-2565

sf49fanv AIM IM

RogerNall   Yahoo IM

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Thursday, June 14, 2007 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Migrator tool not replacing record

 

** 

I've always found it was kind of like driving a car that stalls alot ...
you have to get that two-footed technique perfected.

 

I've also been using it since Ostream days and I actually love migrator,
although I haven't used v7 yet.  I used it all the time for migration
but followed a certain progression.  I did different objects separately.
First menus, then forms, then active links, then filters, then
escalations etc.  Sometimes I'd combine filters and escalations without
issues.  Sometimes a form or workflow would error out due to busy server
or something like that.  Being patience, I'd wait a bit ... talk to it
softly ... then do the migration and whaalaa ... it would work.  

 

Susan

 

On 6/14/07, Ben Cantatore <[EMAIL PROTECTED]> wrote: 

** 
I have never gotten the migrator to work 100% correctly for me in any of
the versions I've tried.  Conceptually its a great tool, doesn't deliver
on its promise though. 

Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946 



"Wacholz, Jeanette (Jenni)" <[EMAIL PROTECTED] > 
Sent by: "Action Request System discussion list(ARSList)" <
arslist@ARSLIST.ORG  > 

06/14/2007 12:00 PM 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc

 

Subject

Re: Migrator tool not replacing record

 

 

 

 

 

 




** 
Patrick, I have to second you on that. We have had so many problems with
Migrator screwing things up that I have gone back to the old way of
exporting and importing def files. There have been so many incidents of
objects "successfully" migrating when nothing has changed except the
Last Modified date. Even the Diff reports come up with things that are
identified as different when they are identical in every respect
according to the details displayed in the Diff report itself. 

Jenni Wacholz 
Remedy Administration 
Coventry Health Care Inc 
480-445-2517 

  



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of patrick zandi
Sent: Thursday, June 14, 2007 8:47 AM
To: arslist@ARSLIST.ORG 
Subject: Re: Migrator tool not replacing record

** 
I don't mean to be negative here.. I have had every migrator since and
to include ostream.. 
They still do not have it right.. and I am STILL Stupid enough to give
them money for the last umpteen years. 
I expect to see this product disappear. it is almost useless. 



On 6/14/07, Dwayne Martin < [EMAIL PROTECTED]  >
wrote: 
Hello Everyone,

I am using the Migrator tool to sync data in two systems.
In options > Data > Data merging options I checked "Replace Old Record".


I select a record that is the same in both systems, and change the data
in the destination system.

In the Source server I open the form, select "Data" and find the record.
Then I drag the entry into the destination window.  The log file says
that the migration was successful, but the data in the destination
record does not change. 

What am I doing wrong?

(Migrator 7.01, Source ARS system 6.3 HUX-11 server Oracle 9.2,
Destination system 7.01 patch 2,  Linux server, Oracle 10.2 db)

Dwayne Martin
Computing Support
James Madison University 


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  ARSlist:"Where the Answers Are" 



-- 
Patrick Zandi __20060125___This posting was
submitted with HTML in it___ 

Email Confidentiality Notice: The information contained in this
transmission is confidential, proprietary or privileged and may be
subject to protection under the law, including the Health Insurance
Portability and Accountability Act (HIPAA). The message is intended for
the sole use of the individual or entity to whom it is addressed. If you
are not the intended recipient, you are notified that any use,
distribution or copying of the message is strictly prohibited and may
subject you to criminal or civil penalties. If you received this
transmission in error, please contact the sender immediately by replying
to this email and delete the material from any computer.
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it___ 
__20060125___This posting was submitt

Re: This record has been updated by another user. . .

[John Atherly]

Could it be a filter that is running on one form and making changes to 
your other open form?


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120



Dwayne Martin <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

06/14/2007 01:09 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
This record has been updated by another user. . .






This record has been updated by another user. . .

Hello everyone,

This is a new AR system still in the testing phase, so I am the only one 
in the system.  On the main call entry form there is a "Condition" field, 
and when I change the value of that field to "Done" and save I get:

"This record has been updated by another user since you retrieved it. 
Saving your changes will overwrite the changes made by that user.  Do you 
want to save your changes?"

I suppressed the message by adding "Changed-By-Another-User : T" to the 
config file.  But there is no other user, so something else must be wrong. 
 We created this system by copying the database from the old system and 
installing Remedy over it.  Many of our problems come from lingering 
references to our old server.  The fact that it only happens with a 
particular value points to a workflow issue. But I've run filter and 
active link logs and none of the fired objects refer to the old server.

Any suggestions on how to track this down?

(ARS 7.01 patch 2, Linux server, Oracle 10.2 db)

Dwayne Martin
Computing Support
James Madison University

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Re: Migrator tool not replacing record

[Susan Palmer]

I've always found it was kind of like driving a car that stalls alot ... you
have to get that two-footed technique perfected.

I've also been using it since Ostream days and I actually love migrator,
although I haven't used v7 yet.  I used it all the time for migration but
followed a certain progression.  I did different objects separately.  First
menus, then forms, then active links, then filters, then escalations etc.
Sometimes I'd combine filters and escalations without issues.  Sometimes a
form or workflow would error out due to busy server or something like that.
Being patience, I'd wait a bit ... talk to it softly ... then do the
migration and whaalaa ... it would work.

Susan


On 6/14/07, Ben Cantatore <[EMAIL PROTECTED]> wrote:


**
I have never gotten the migrator to work 100% correctly for me in any of
the versions I've tried.  Conceptually its a great tool, doesn't deliver on
its promise though.

Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946


  *"Wacholz, Jeanette (Jenni)" <[EMAIL PROTECTED]>*
Sent by: "Action Request System discussion list(ARSList)" <
arslist@ARSLIST.ORG>

06/14/2007 12:00 PM   Please respond to
arslist@ARSLIST.ORG

   To
arslist@ARSLIST.ORG  cc
  Subject
Re: Migrator tool not replacing record





**
Patrick, I have to second you on that. We have had so many problems with
Migrator screwing things up that I have gone back to the old way of
exporting and importing def files. There have been so many incidents of
objects "successfully" migrating when nothing has changed except the Last
Modified date. Even the Diff reports come up with things that are identified
as different when they are identical in every respect according to the
details displayed in the Diff report itself.

*Jenni Wacholz*
Remedy Administration
Coventry Health Care Inc
480-445-2517



--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *patrick zandi*
Sent:* Thursday, June 14, 2007 8:47 AM*
To:* [EMAIL PROTECTED]
Subject:* Re: Migrator tool not replacing record

**
I don't mean to be negative here.. I have had every migrator since and to
include ostream..
They still do not have it right.. and I am STILL Stupid enough to give
them money for the last umpteen years.
I expect to see this product disappear. it is almost useless.



On 6/14/07, *Dwayne Martin* <[EMAIL PROTECTED] <[EMAIL PROTECTED]>> wrote:

Hello Everyone,

I am using the Migrator tool to sync data in two systems.
In options > Data > Data merging options I checked "Replace Old Record".

I select a record that is the same in both systems, and change the data in
the destination system.

In the Source server I open the form, select "Data" and find the record.
 Then I drag the entry into the destination window.  The log file says that
the migration was successful, but the data in the destination record does
not change.

What am I doing wrong?

(Migrator 7.01, Source ARS system 6.3 HUX-11 server Oracle 9.2,
Destination system 7.01 patch 2,  Linux server, Oracle 10.2 db)

Dwayne Martin
Computing Support
James Madison University


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with HTML in it___

Email Confidentiality Notice: The information contained in this
transmission is confidential, proprietary or privileged and may be subject
to protection under the law, including the Health Insurance Portability and
Accountability Act (HIPAA). The message is intended for the sole use of the
individual or entity to whom it is addressed. If you are not the intended
recipient, you are notified that any use, distribution or copying of the
message is strictly prohibited and may subject you to criminal or civil
penalties. If you received this transmission in error, please contact the
sender immediately by replying to this email and delete the material from
any computer. __20060125___This posting was submitted
with HTML in it___
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it___




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Re: Sandbox for ITSM 7?

[Chapman, Colin]

Ron,
 
I'm also working on an updgrade to just ServiceDesk 7. We installed on a
'sandbox' server by calling our sales rep and getting temporary
licenses,
it has worked out well, except for the pain for getting the correct
licenses, then renewing after they expired.
 
Colin 

 

Colin Chapman

Dept. of Integrated Enterprise Solutions,

Information Technology Systems Division,

University of North Carolina at Wilmington

601 South College Rd.

Wilmington, NC 28403-5908 

Phone: 910-962-7356

Fax: 910-962-4067

Email: [EMAIL PROTECTED]

 
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters
Sent: Thursday, June 14, 2007 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Sandbox for ITSM 7?


** 

I'm working on our upgrade to ITSM 7 (well, actually just Service Desk
7) and I'd like some advice. For past upgrades, I've done a completely
OTB install on an unlicensed 'sandbox' server just to see what's there,
and compare my customizations to the OTB and so forth. As you know, we
can't do an unlicensed install with ITSM 7, so I'm wondering how some of
you who have already dealt with this managed.

I've got a licensed development system, so I can install there, but it's
likely I'll need to do some troubleshooting of production problems
before we get the upgrade in production, so I need a dev system that's
exactly like production. I'm thinking I could do a backup of the
existing dev system database, then do a fresh install or ARS 7 and a
fresh OTB install of ITSM 7, then if I need the HD6.0 system, restore
from the 6.0 backup. This sounds like it should work, but I don't know
about binaries that may get installed for ITSM 7 which might make going
back and forth between 6 and 7 challenging.

Your thoughts? 

Thanks,
Ron Legters
Tools Administrator 
Data & Systems Services 
Univar USA Inc.
425.889.3952 Office
425.889.4111 Fax 
www.univarusa.com   


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Re: This record has been updated by another user. . .

[Shellman, David]

Dwayne,

Did you check escalations?  If an escalation fires and updates a record,
you will see the same message.

Dave 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Thursday, June 14, 2007 1:10 PM
To: arslist@ARSLIST.ORG
Subject: This record has been updated by another user. . .

This record has been updated by another user. . .

Hello everyone,

This is a new AR system still in the testing phase, so I am the only one
in the system.  On the main call entry form there is a "Condition"
field, and when I change the value of that field to "Done" and save I
get:

"This record has been updated by another user since you retrieved it.
Saving your changes will overwrite the changes made by that user.  Do
you want to save your changes?"

I suppressed the message by adding "Changed-By-Another-User : T" to the
config file.  But there is no other user, so something else must be
wrong.  We created this system by copying the database from the old
system and installing Remedy over it.  Many of our problems come from
lingering references to our old server.  The fact that it only happens
with a particular value points to a workflow issue. But I've run filter
and active link logs and none of the fired objects refer to the old
server.

Any suggestions on how to track this down?

(ARS 7.01 patch 2, Linux server, Oracle 10.2 db)

Dwayne Martin
Computing Support
James Madison University


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Re: Readme files version 7.01

[patrick zandi]

ODF !

On 6/14/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote:


Readme file for patch 001 is txt
Readme file for patch 002 is pdf
Readme file for patch 003 is doc


Patch 004 will be ppt?

--
Jarl


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This record has been updated by another user. . .

[Dwayne Martin]

This record has been updated by another user. . .

Hello everyone,

This is a new AR system still in the testing phase, so I am the only one in the 
system.  On the main call entry form there is a "Condition" field, and when I 
change the value of that field to "Done" and save I get:

"This record has been updated by another user since you retrieved it.  Saving 
your changes will overwrite the changes made by that user.  Do you want to save 
your changes?"

I suppressed the message by adding "Changed-By-Another-User : T" to the config 
file.  But there is no other user, so something else must be wrong.  We created 
this system by copying the database from the old system and installing Remedy 
over it.  Many of our problems come from lingering references to our old 
server.  The fact that it only happens with a particular value points to a 
workflow issue. But I've run filter and active link logs and none of the fired 
objects refer to the old server.

Any suggestions on how to track this down?

(ARS 7.01 patch 2, Linux server, Oracle 10.2 db)

Dwayne Martin
Computing Support
James Madison University

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Readme files version 7.01

[Jarl Grøneng]

Readme file for patch 001 is txt
Readme file for patch 002 is pdf
Readme file for patch 003 is doc


Patch 004 will be ppt?

--
Jarl

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Re: Migrator tool not replacing record

[Ben Cantatore]

I have never gotten the migrator to work 100% correctly for me in any of 
the versions I've tried.  Conceptually its a great tool, doesn't deliver 
on its promise though.

Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946



"Wacholz, Jeanette (Jenni)" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

06/14/2007 12:00 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Migrator tool not replacing record






** 
Patrick, I have to second you on that. We have had so many problems with 
Migrator screwing things up that I have gone back to the old way of 
exporting and importing def files. There have been so many incidents of 
objects "successfully" migrating when nothing has changed except the Last 
Modified date. Even the Diff reports come up with things that are 
identified as different when they are identical in every respect according 
to the details displayed in the Diff report itself.
Jenni Wacholz 
Remedy Administration 
Coventry Health Care Inc 
480-445-2517 
 

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Thursday, June 14, 2007 8:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Migrator tool not replacing record

** 
I don't mean to be negative here.. I have had every migrator since and to 
include ostream..
They still do not have it right.. and I am STILL Stupid enough to give 
them money for the last umpteen years.
I expect to see this product disappear. it is almost useless.


 
On 6/14/07, Dwayne Martin <[EMAIL PROTECTED]> wrote: 
Hello Everyone,

I am using the Migrator tool to sync data in two systems.
In options > Data > Data merging options I checked "Replace Old Record". 

I select a record that is the same in both systems, and change the data in 
the destination system.

In the Source server I open the form, select "Data" and find the record. 
Then I drag the entry into the destination window.  The log file says that 
the migration was successful, but the data in the destination record does 
not change. 

What am I doing wrong?

(Migrator 7.01, Source ARS system 6.3 HUX-11 server Oracle 9.2, 
Destination system 7.01 patch 2,  Linux server, Oracle 10.2 db)

Dwayne Martin
Computing Support
James Madison University 

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-- 
Patrick Zandi __20060125___This posting was submitted 
with HTML in it___ 

Email Confidentiality Notice: The information contained in this 
transmission is confidential, proprietary or privileged and may be subject 
to protection under the law, including the Health Insurance Portability 
and Accountability Act (HIPAA). The message is intended for the sole use 
of the individual or entity to whom it is addressed. If you are not the 
intended recipient, you are notified that any use, distribution or copying 
of the message is strictly prohibited and may subject you to criminal or 
civil penalties. If you received this transmission in error, please 
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Re: Attachments to OS

[Grooms, Frederick W]

You can use the Run Process command of PERFORM-ACTION-SAVE-ATTACHMENT to
save an attachment to the system

Since it is already in Remedy you can copy an attchment from 1 record to
another with a simple Push (or Set Fields) action in your workflow.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Russ Grant
Sent: Thursday, June 14, 2007 9:44 AM
To: arslist@ARSLIST.ORG
Subject: Attachments to OS

Greetings,
I would like to move/copy a file from a ARS attachment field out to the
operating system so I can import it using arimport. Any suggestions on
how to accomplish?

ARS Version 6.3
MS Windows 2003
MS SQL

TIA,

Russ

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Re: Migrator tool not replacing record

[Wacholz, Jeanette (Jenni)]

Patrick, I have to second you on that. We have had so many problems with
Migrator screwing things up that I have gone back to the old way of
exporting and importing def files. There have been so many incidents of
objects "successfully" migrating when nothing has changed except the
Last Modified date. Even the Diff reports come up with things that are
identified as different when they are identical in every respect
according to the details displayed in the Diff report itself.

Jenni Wacholz 
Remedy Administration 
Coventry Health Care Inc 
480-445-2517 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Thursday, June 14, 2007 8:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Migrator tool not replacing record


** 
I don't mean to be negative here.. I have had every migrator since and
to include ostream..
They still do not have it right.. and I am STILL Stupid enough to give
them money for the last umpteen years.
I expect to see this product disappear. it is almost useless.


 
On 6/14/07, Dwayne Martin <[EMAIL PROTECTED]> wrote: 

Hello Everyone,

I am using the Migrator tool to sync data in two systems.
In options > Data > Data merging options I checked "Replace Old
Record". 

I select a record that is the same in both systems, and change
the data in the destination system.

In the Source server I open the form, select "Data" and find the
record.  Then I drag the entry into the destination window.  The log
file says that the migration was successful, but the data in the
destination record does not change. 

What am I doing wrong?

(Migrator 7.01, Source ARS system 6.3 HUX-11 server Oracle 9.2,
Destination system 7.01 patch 2,  Linux server, Oracle 10.2 db)

Dwayne Martin
Computing Support
James Madison University 



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-- 
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submitted with HTML in it___ 


Email Confidentiality Notice: The information contained in this transmission is 
confidential, proprietary or privileged and may be subject to protection under 
the law, including the Health Insurance Portability and Accountability Act 
(HIPAA).

The message is intended for the sole use of the individual or  entity to whom 
it is addressed.  If you are not the intended recipient, you are notified that 
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subject you to criminal or civil penalties.  If you received this transmission 
in error, please contact the sender immediately by replying to this email and 
delete the material from any  computer.

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Re: Migrator tool not replacing record

[patrick zandi]

I don't mean to be negative here.. I have had every migrator since and to
include ostream..
They still do not have it right.. and I am STILL Stupid enough to give them
money for the last umpteen years.
I expect to see this product disappear. it is almost useless.



On 6/14/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:


Hello Everyone,

I am using the Migrator tool to sync data in two systems.
In options > Data > Data merging options I checked "Replace Old Record".

I select a record that is the same in both systems, and change the data in
the destination system.

In the Source server I open the form, select "Data" and find the
record.  Then I drag the entry into the destination window.  The log file
says that the migration was successful, but the data in the destination
record does not change.

What am I doing wrong?

(Migrator 7.01, Source ARS system 6.3 HUX-11 server Oracle 9.2,
Destination system 7.01 patch 2,  Linux server, Oracle 10.2 db)

Dwayne Martin
Computing Support
James Madison University


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Re: Service Desk 7 - Escalations

[john rosquist]

This tracks with my observations too.  You get assignment notification, but no 
escalation to manager workflow notification.  SLA will fire if an ticket is 
aging, if you have SLA's.

Thaks,
John Rosquist
Windward



- Original Message 
From: strauss <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, June 8, 2007 11:37:14 AM
Subject: Re: Service Desk 7 - Escalations

** 
You are spot on - they dropped the escalations along with the asset tracking 
and change tasking features in Help Desk 2 or 3 through 6.  By itself, Service 
Desk (Incident and Problem Management) in no way "replaces" the old Help Desk 
application; far too many functions were completely dropped and exist 
exclusively in other 7.x applications now.  Some of us are trying to come up 
with the $$$ for the other apps, but a lot of folks appear to be opting to 
stick with Help Desk 6.0 on an ARS 7 platform because it is a more complete 
application OOTB.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Doornbos, Mark
Sent: Friday, June 08, 2007 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Service Desk 7 - Escalations

** 
Hi again,
 
We've installed Service Desk 7.0 and we are also using the midtier. What I find 
mind boggling is that escalations are not built into the Incident/Problem 
management application. It appears that one would have to purchase the SLM 
application to make escalations functional on the Incident/Problem application. 
Does this mean we have to create customized escalations to use escalations with 
the OOTB Service Desk 7 application? 
 
Am I missing something here? 
 
mjd
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8:00? 8:25? 8:40? Find a flick in no time 
with the Yahoo! Search movie showtime shortcut.
http://tools.search.yahoo.com/shortcuts/#news

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Sandbox for ITSM 7?

[Ron Legters]

I'm working on our upgrade to ITSM 7 (well, actually just Service Desk 7) and 
I'd like some advice. For past upgrades, I've done a completely OTB install on 
an unlicensed 'sandbox' server just to see what's there, and compare my 
customizations to the OTB and so forth. As you know, we can't do an unlicensed 
install with ITSM 7, so I'm wondering how some of you who have already dealt 
with this managed.

I've got a licensed development system, so I can install there, but it's likely 
I'll need to do some troubleshooting of production problems before we get the 
upgrade in production, so I need a dev system that's exactly like production. 
I'm thinking I could do a backup of the existing dev system database, then do a 
fresh install or ARS 7 and a fresh OTB install of ITSM 7, then if I need the 
HD6.0 system, restore from the 6.0 backup. This sounds like it should work, but 
I don't know about binaries that may get installed for ITSM 7 which might make 
going back and forth between 6 and 7 challenging.

Your thoughts?

Thanks, 
Ron Legters 
Tools Administrator 
Data & Systems Services
Univar USA Inc.
425.889.3952 Office 
425.889.4111 Fax
www.univarusa.com



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Status History Report Bug

[Bowen, Marc]

Figured I should let the list know about this:

 

Whenever you preview or run a report and include status history the
values are incorrect.  I have seen on multiple forms where there is no
value in a status history selection when looking at it through the
client (Control + H) but when I create a report and include that
selection there is a value there.

The defect ID is SW00267172.

 

This has been tested on User Tool 7.1 beta, this is also a defect for
that version

 

Marc Bowen
Remedy Skilled Professional
Office (201) 307-8274
Mobile (917) 273-0951
[EMAIL PROTECTED] 

 




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Re: BMC Rant

[Mayfield, Andy L.]

I can tell you that in both the version 7 classes I have taken this year
(one at BMC and one with EMS) they have both recommended using the ARS
List. In fact, it is even listed in the book.  I turned my classmates
onto Buoyant Solutions as well for the educational viewlets. 

 

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 8-226-1805 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shawn Rosenberry
Sent: Wednesday, June 13, 2007 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Rant

 

** 

I just wanted to add one little thing then I am more than happy to let
the thread die :-)  While going through this last ordeal I actually
asked the support representative that I was working with wether she
thought it might help if I posted something to the ARSlist and she
replied back " As far as the ARS list, I think it would be a good idea.
Our upper management listens to customer's best.  "  All that I can say
is, I hope she is right and I hope they do. 

Regards,

 

Shawn Rosenberry

RSP and former RAC



 

On 6/13/07, arslist <[EMAIL PROTECTED]> wrote: 

** 

Sadly I had noticed this as well

and have been debating for the last while about suggesting

that the thread end.

 

After around a 300 count the sheets just wrinkle easier and get

caught up in the washing machine :-)

 

Since senior BMC management don't tend to sit around wondering what

we are talking about on the ARSlist, indeed I doubt they know it exists,

targeting BMC UserWorld or an email campaign to the CEO might be more

effective.

 

... Daniel

 



From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: June 13, 2007 10:30 AM
To: arslist@ARSLIST.ORG 
Subject: Re: BMC Rant

 

** 

Apparently WE are the only ones noticing that Patrick !



 

On 6/13/07, patrick zandi < [EMAIL PROTECTED]
 > wrote: 

** 

We had this rant --- in Mar 15th.. I have noticed the RANT's are
Getting Closer.

 



-- 
Patrick Zandi 

__20060125___This posting was submitted with HTML in
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Migrator tool not replacing record

[Dwayne Martin]

Hello Everyone,

I am using the Migrator tool to sync data in two systems.
In options > Data > Data merging options I checked "Replace Old Record".

I select a record that is the same in both systems, and change the data in the 
destination system.

In the Source server I open the form, select "Data" and find the record.  Then 
I drag the entry into the destination window.  The log file says that the 
migration was successful, but the data in the destination record does not 
change.

What am I doing wrong?

(Migrator 7.01, Source ARS system 6.3 HUX-11 server Oracle 9.2, Destination 
system 7.01 patch 2,  Linux server, Oracle 10.2 db)

Dwayne Martin
Computing Support
James Madison University

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Remedy Developer need in Denver,CO.

[Jaspal Nandra]

Hi All,

We have a job opening for our client in Denver,CO

Duration: 12 Months
Rate: Open

*Project Details:*

This resource will be working with Remedy team as technical Team Lead and a
member of an  on-site BSA team reporting to a team lead in Minneapolis.

Work with customer to design technical solutions based on
requirements.Manage multiple Sybase databases, maintain multiple server
configurations for production and test environments.

Plan and estimate proposed solutions, and work with Project Management
Office to clarify requirements and solution deliverables. Implement
solutions using Remedy Tools and Sybase programming, Windows & UNIX server
management and monitoring, and specific REMEDY application knowledge.
Utilize reporting tools and interfaces to provide information.

Please send your Resume alongwith your contact information ASAP @
[EMAIL PROTECTED]

Thanks and have a great day!

Regards,
Jaspal Nandra
[EMAIL PROTECTED]

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Re: Using LDAP with multiple Lotus Notes address books

[Roger Justice]

Area Authentication in 7 can handle this. The only way you can do this 
previously is to move to a higher location so that both organizations are 
available.


-Original Message-
From: John Atherly <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thu, 14 Jun 2007 10:53 am
Subject: Using LDAP with multiple Lotus Notes address books


** 
I need to set up our LDAP to look at multiple organization 

In the AREA LDAP Configuration form their is a field called User Base* in which 
I populate with "O=APCC"  which works for users with in the APCC organization.  
I have another Organization called  which needs to be added so they also 
will be able to authenticate.  If I change it to o= then the users in  
organization pass authentication but APCC fail. 

  I have tried every thing I could think of 

Made the field not required, 
o=APCC;o= 
o=% 
o=* 
o=APCC or o=x 
o=APCC and o=x 




Run 6.3 patch 020 on unix 

John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120 __20060125___This posting was 
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AOL at AOL.com.

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Re: RSA token integration with ARS

[Abdul Baytops]

Micheal,

Would you have any more information on this?

Abdul

Quoting michael campbell <[EMAIL PROTECTED]>:



Anybody have experience with this type of integration.  mike
(looking for a consultant or company)
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Using LDAP with multiple Lotus Notes address books

[John Atherly]

I need to set up our LDAP to look at multiple organization

In the AREA LDAP Configuration form their is a field called User Base* in 
which I populate with "O=APCC"  which works for users with in the APCC 
organization.  I have another Organization called  which needs to be 
added so they also will be able to authenticate.  If I change it to o= 
then the users in  organization pass authentication but APCC fail. 

  I have tried every thing I could think of

Made the field not required,
o=APCC;o=
o=%
o=*
o=APCC or o=x
o=APCC and o=x




Run 6.3 patch 020 on unix 

John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120

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Attachments to OS

[Russ Grant]

Greetings,
I would like to move/copy a file from a ARS attachment field out to the 
operating system so I can import it using arimport. Any suggestions on how 
to accomplish?


ARS Version 6.3
MS Windows 2003
MS SQL

TIA,

Russ

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Re: Hiding Menu Value

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Why don't you use email address as the selection value from the menu and
then just run an active link that immediately does a lookup of the
corresponding MailboxID and sets a hidden field?

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam
Sent: Thursday, June 14, 2007 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Hiding Menu Value

 

Hello my fellow listers,

 

So, here's the scenario:

 

I have a table-field on a display-only form which displays the records
from AR Email Messages form. This display-only form has a character menu
field and on the attribute of that is a menu that works 'On Connect' and
'On Search' and gets a value from another custom form which gets the
data from AR Mailbox Config form. 

 

The label value for menu is all "To" email addresses. And the value of
it is MailboxID. So when a user clicks the menu on display only form,
they see email addresses but when they click the menu-item, it gets
replaced with MailboxID since the actual value is MailboxID and I don't
want users to see that value. I still want them to keep seeing
email-address after selecting an email-address from the character menu
while still being able to use mailboxID as underneath value.

 

Any ideas?

 

Neel Gautam  

 

This message is for the designated recipient only and may contain
privileged, proprietary, or otherwise private information. If you have
received it in error, please notify the sender immediately and delete
the original. Any other use of the email by you is prohibited.

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Re: Risk Level calculation in 7

[Ben Chernys]

If you are talking integrer arithmetic then I would have been extremely 
surprised if there was any rounding.  Truncation is the norm.  12/5 == 14/5 == 2

I tested this with an AL on 7 and it is indeed so.

If we're dealing with reals there is also no rounding.  (untested).  This is 
how the hardware acts.  On reals you simply make your calculation different.

If you want to round on ints then you could also do a different calculation:  
((($int1$ * 10) / $int2$) + 5) / 10.  In this case, the results are rounded:   
12/5 ==2 14/5 == 3.

Cheers
Ben Chernys

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Hiding Menu Value

[Neel Guatam]

Hello my fellow listers,

 

So, here's the scenario:

 

I have a table-field on a display-only form which displays the records
from AR Email Messages form. This display-only form has a character menu
field and on the attribute of that is a menu that works 'On Connect' and
'On Search' and gets a value from another custom form which gets the
data from AR Mailbox Config form. 

 

The label value for menu is all "To" email addresses. And the value of
it is MailboxID. So when a user clicks the menu on display only form,
they see email addresses but when they click the menu-item, it gets
replaced with MailboxID since the actual value is MailboxID and I don't
want users to see that value. I still want them to keep seeing
email-address after selecting an email-address from the character menu
while still being able to use mailboxID as underneath value.

 

Any ideas?

 

Neel Gautam  

 



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RSA token integration with ARS

[michael campbell]

Anybody have experience with this type of integration.  mike
(looking for a consultant or company) 
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Re: $NULL$ != $NULL$

[Kaiser Norm E CIV USAF 96 CS/SCCE]

So any code written for 5.1.2 now may have defects in it that are
introduced simply by upgrading.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Wednesday, June 13, 2007 4:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: $NULL$ != $NULL$

 

** Nope Norm, I don't think your crazy!  I believe your on the money.  

On 6/13/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote: 

** 

I may be crazy, but I seem to recall from the dark recesses of my mind
that when comparing values, if two values are $NULL$, the expression
would evaluate to FALSE.  That's the way it seemed to work at least up
to v5.1.2.

 

For example, suppose I have form A and form B and I do a PUSH FIELDS
from A to B if field1on A is equal to field2 on B.  As I recall-and I'm
pretty certain this is true-if field1 is NULL and field2 is NULL, the
PUSH FIELDS qualification fails because it evaluates to FALSE. 

 

It seems with version 6.3 (and higher?) this type of expression now
evaluates to TRUE???

 

Am I crazy?

__20060125___This posting was submitted with HTML in
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-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington.  They are my own.
__20060125___This posting was submitted with HTML in
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Re: ARSPerl Installation help

[Ray M]

Jarl: The following is what I see for perl -V. I do see the dynamic linking
section. Not sure how to figure whether I have the dynamic loading option

===
Summary of my perl5 (revision 5 version 8 subversion 7) configuration:
  Platform:
osname=solaris, osvers=2.9, archname=sun4-solaris
uname='sunos 5.9 generic sun4u sparc sunw,ultra-5_10 solaris '
config_args=''
hint=recommended, useposix=true, d_sigaction=define
usethreads=undef use5005threads=undef useithreads=undef
usemultiplicity=undef
useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
use64bitint=undef use64bitall=undef uselongdouble=undef
usemymalloc=n, bincompat5005=undef
  Compiler:
cc='gcc', ccflags ='-fno-strict-aliasing -pipe -I/usr/local/include
-D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64',
optimize='-O',
cppflags='-fno-strict-aliasing -pipe -I/usr/local/include'
ccversion='', gccversion='3.3.2', gccosandvers='solaris2.9'
intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=4321
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=16
ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t',
lseeksize=8
alignbytes=8, prototype=define
  Linker and Libraries:
ld='gcc', ldflags =' -L/usr/local/lib '
libpth=/usr/local/lib /usr/lib /usr/ccs/lib
libs=-lsocket -lnsl -ldl -lm -lc
perllibs=-lsocket -lnsl -ldl -lm -lc
libc=/lib/libc.so, so=so, useshrplib=false, libperl=libperl.a
gnulibc_version=''
  Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags=' '
cccdlflags='-fPIC', lddlflags='-G -L/usr/local/lib'


Characteristics of this binary (from libperl):
  Compile-time options: USE_LARGE_FILES
  Built under solaris
  Compiled at Dec 10 2005 02:42:33
  @INC:
/usr/local/lib/perl5/5.8.7/sun4-solaris
/usr/local/lib/perl5/5.8.7
/usr/local/lib/perl5/site_perl/5.8.7/sun4-solaris
/usr/local/lib/perl5/site_perl/5.8.7
/usr/local/lib/perl5/site_perl
=


TIA
Ray
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng
Sent: Tuesday, June 12, 2007 3:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSPerl Installation help

1) Yes,

2) //api

3) perl -V, you will find a Dynamic Linkin section

--
Jarl



On 6/12/07, Ray M <[EMAIL PROTECTED]> wrote:
> **
>
>
>
> For some reason I can't seem to subscribe to the ARSPerl user list. I need
> some help with installing ARSPerl to use with perl
>
>
>
> I want to install ARSPerl on a server that does not have remedy installed.
> According to INSTALLATION file, I should have API libraries and includes
> before installing the ARSPerl.
>
> 1. Can I just copy these files from the remedy server to a sub-dir on this
> server and set the $ARSAPI in Makefile.PL to that sub-dir?
>
> 2. Where on the remedy server can I find these files?
>
> 3. I have installed perl using a binary. How do I check if the perl I have
> has the dynamic loading option compiled with?
>
>
>
> (Both the servers are Solaris)
>
>
>
> Thanks
>
> Ray __20060125___This posting was
> submitted with HTML in it___


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Re: User Migration

[abdul . ghani]

Hi Mahesh
 
There is no match in licensing between ITSM5.x and ITSM 7.x. This issue
you might need to handle manually.
 
Regards
 
Abdul Ghani



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mahesh Patil
Sent: Thursday, June 14, 2007 9:47 AM
To: arslist@ARSLIST.ORG
Subject: User Migration


** 
Hello List,
 
I am migrating from ITSM 5.x to 7.x to a new box by performing fresh
installion ( as the standard practices does not allow to upgrade from
5.x to 7.x), how can I migrate all the users with their licensing
information to the new box? 
 
Any help is greatly appreciated.
 
Thanks in advance,
Manthan



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Re: Opportunity

[Johan Wasserman]

Saurabh,
there are two oppertunities at the moment on implimentation, and support.
Both implimentation and support oppertunities are on version 7, with ITSM
installed, one oppertunity is for a fresh ITSM installation, the other is to
take on more departments on the current installation (7.0.1).

Support is also becomming a growingf requirement, sorting out issues on
versions 6.0, 6.5 and 7x.



On 6/14/07, Saurabh Mehta <[EMAIL PROTECTED]> wrote:


Hi Johan,

Could you please tell me a little more about the job.

Thanks in advance,

Regards,
Saurabh Mehta

Johan Wasserman wrote:
> **
> Opportunities in the Middle-East.
> Great rates for experienced Remedy implementers.
> Minimum 1 year AR experience + implementation of ITSM required.
>
> Short to medium term contracts.  Exceptional business
> (partnership) opportunities for the right candidates.  This is an
> excelent (green fields) market at the moment.
> __20060125___This posting was submitted with HTML
> in it___

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It shall not attach any liability on the originator or HCL or its
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this email are solely those of the author and may not necessarily reflect
the opinions of HCL or its affiliates.
Any form of reproduction, dissemination, copying, disclosure,
modification, distribution and / or publication of
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Re: User Migration

[Roger Justice]

The user record could be moved. It will cause a problem since the People record 
is now the controlling form. I wiuld suggest you get the new import tool from 
support.


-Original Message-
From: Mahesh Patil <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thu, 14 Jun 2007 12:16 am
Subject: User Migration


** 
Hello List,

 

I am migrating from ITSM 5.x to 7.x to a new box by performing fresh installion 
( as the standard practices does not allow to upgrade from 5.x to 7.x), how can 
I migrate all the users with their licensing information to the new box? 

 

Any help is greatly appreciated.

 

Thanks in advance,

Manthan


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Re: Opportunity

[Saurabh Mehta]

Hi Johan,

Could you please tell me a little more about the job.

Thanks in advance,

Regards,
Saurabh Mehta

Johan Wasserman wrote:

**
Opportunities in the Middle-East.
Great rates for experienced Remedy implementers.
Minimum 1 year AR experience + implementation of ITSM required.
 
Short to medium term contracts.  Exceptional business 
(partnership) opportunities for the right candidates.  This is an 
excelent (green fields) market at the moment.
__20060125___This posting was submitted with HTML 
in it___ 


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---

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It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in 
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Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of 
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Email Messages not getting created.

[Suddhasil sircar]

Hi Lister,

I am stuck with this issue for a while.

The issue is I am not an email when I fire a notify action from a form. If I
go to the AR System Email Messages form and create a record, I get the mail.
I found that the messages are not getting created in the AR System Email
Messages form.

This is the last part of the filter log

Checking AR System Email GUID Generator (500)
   --> Failed qualification
/* Wed Jun 13 2007 14:44:29.3856 */ End of filter processing (phase 1)
/* Wed Jun 13 2007 14:44:29.3895 */Canceled filter processing due to error
/* Wed Jun 13 2007 14:44:29.3902 */Stop filter processing
Any idea why I am getting this error?? Please reply
Remedy version : 6.3 patch 21

Thanks,
Suddha
--
Suddhasil Sircar

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Opportunity

[Johan Wasserman]

Opportunities in the Middle-East.
Great rates for experienced Remedy implementers.
Minimum 1 year AR experience + implementation of ITSM required.

Short to medium term contracts.  Exceptional business
(partnership) opportunities for the right candidates.  This is an excelent
(green fields) market at the moment.

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Re: Setting up Linked Server

[Robert Page]

Mikhail

What DB type are we talking about as there are differences between them.
Also just for clarification are you linking at a DB level not thinking of
using a View form?

Regards

Robert

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mikhail
Sent: 13 June 2007 17:34
To: arslist@ARSLIST.ORG
Subject: Setting up Linked Server


Hello,
I have a menu that retrieves data from a database in another server. I have
read somewhere that linking the server remedy is in, to the server that the
database is in will do the job. Would anyone know the steps I have to take
to set this up? Thanks, Mikhail


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