How to add $USER$ there in Reports qualifications.
Hello List, Can you please advice me how I can add $USER$ there in Reports Base qualification. Because it converts the Keyword $User$ to the username before saving the report and if i put $\User$ it does not produce user name at run time. Best regards, Manish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
which program language can be used in ARS?
I am a novoice to ARS.but I am requested to design ARS application or modify it.I need your help.Is any program language used or supported in designing process? would you like to give some nice advice on application design to a new novoice to ARS? lots of thanks to you.(^_^)(^_^)(^_^) -- View this message in context: http://www.nabble.com/which-program-language-can-be-used-in-ARS--tf3918923.html#a2276 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARSPERL:complile question - Windows
It is definitely possible to compile ARSperl with Visual C++ Express 2005. The most common diffculties might be as follows: (1) You will need also the Microsoft Platform SDK. (2) You have to take care that some environment variables are set correctly. Visual Studio and the Platform SDK both supply batch scripts to achieve this (vcvars32.bat for Visual C++, ...\Setup\SetEnvLaunch***Retail.Cmd for the SDK) (3) After compiling, the so called manifest file has to be embedded into the newly created ARS.dll (don't ask me why), or else you might get an error message MSVCR80.dll not found when trying to run ARSperl. To do this, run: mt -manifest blib\arch\auto\ARS\ARS.dll.manifest -outputresource:blib\arch\auto\ARS\ARS.dll;2 (The mt command is installed with Visual Studio) Regards, Thilo Stapff patrick zandi wrote: ** I tryed using ms 2005 express, but it did not like it either.. so I will try this one.. On 6/18/07, *Grooms, Frederick W* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** It looks like it is still looking for a C compiler. I happened to be using cygwin to access my unix servers so I already had GCC. You can pull down gcc for windows from SourceForge http://sourceforge.net/projects/gcw/ http://sourceforge.net/projects/gcw/ Fred *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Monday, June 18, 2007 5:37 PM *To:* arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG *Subject:* Re: ARSPERL:complile question - Windows ** till getting error:: here is the error log.. Microsoft Windows [Version 5.2.3790] (C) Copyright 1985-2003 Microsoft Corp. C:\ARSperl-1.90nmake Microsoft (R) Program Maintenance Utility Version 1.50 Copyright (c) Microsoft Corp 1988-94. All rights reserved. Skip blib\lib/ARSarerrno-h.pm http://h.pm/ (unchanged) Skip blib\lib/ARSnparm.pm (unchanged) Skip blib\lib/artypes.ph (unchanged) Skip blib\lib/_h2ph_pre.ph (unchanged) Skip blib\lib/ARSar- h.pm http://h.pm/ (unchanged) Skip blib\lib/ARSnterrno- h.pm http://h.pm/ (unchanged) Skip blib\lib/ARSnt-h.pm http://h.pm/ (unchanged) Skip blib\lib/ARSOOsup.pm (unchanged) Skip blib\lib/ARSOOmsgs.pm (unchanged) Skip blib\lib/ARSOOform.pm (unchanged) Skip blib\lib/ARS.pm (unchanged) cl -c -Ic:\Program Files\AR System\Arserver\Api/include -nologo -GF -W3 -MD -Zi -DNDEBUG -O1 -DWIN32 -D_CONSOLE -DNO_STRICT -DHAVE_DES_FCRYPT -DNO_H ASH_SEED -DUSE_SITECUSTOMIZE -DPERL_IMPLICIT_CONTEXT -DPERL_IMPLICIT_SYS -DUSE_P ERLIO -DPERL_MSVCRT_READFIX -MD -Zi -DNDEBUG -O1 -DVERSION=\1.90\ -DXS_VER SION=\1.90\ -IC:\Perl\lib\CORE -D_WIN32 -DARS32 -DARS452 -DPERL_PATCHLE VEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50 ARS.c /_'cl' is not recognized as an internal or external command, operable program or batch file_/. *NMAKE : fatal error U1077: 'C:\WINDOWS\system32\cmd.exe' : return code '0x1' *Stop. C:\ARSperl-1.90 On 6/18/07, *Grooms, Frederick W* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** If you don't have some sort of compiler on your windows box (like visual C, ...) you will have to pull down a copy of nmake. A quick google found this site which talks about nmake http://johnbokma.com/perl/make-for-windows.html and perl. Fred -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Slow Performance when migrated from 9i to 10 G
Hi Shamhoon Did you get any feedback from the list regarding this issue. We experience a similar problem now. Regards Francois From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jaffaree, Shamhoon Sent: 24 April 2007 05:25 PM To: arslist@ARSLIST.ORG Subject: Slow Performance when migrated from 9i to 10 G ** Did any one experience performance slowness after migrating to 10G from 9i Oracle? We did an upgrade from 9i to 10G with ARS 7.0 and performance has gone down badly. The DBA is investigating with Oracle did any one of you had the same problem. Any information would be helpful. Thanks Shamhoon Zenath Jaffaree Remedy Application Architect Tel. 609-520-5890 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ODBC Driver: AR System ODBC Driver version 7.x
Hi Joe, This is actually a Crystal feature that has been around for a while now. I don't think it can be used to do joins (at least efficient ones anyway) against the AR system database as I'm pretty sure the control provided by the AR System ODBC driver just isn't up to it. This makes sense when you consider that at the database level a single AR table (form) uses data from several underlying tables. You are limited to doing a (very slow) join by combining multiple data sources referencing the same AR system server or you can use the AR created native database views instead. It has been a while since I've used the command feature in Crystal but I seem to recall it being used with an order by clause to enforce a particular order for gathering data into a report. I guess it could also be used in combination with a parameter to pass a query to a report. If the query is passed to the report then it could be displayed as data in the report. In short I guess the command feature does have its uses but probably won't help get around the issue with joins you were hoping it would. Rod -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, 19 June 2007 5:06 AM To: arslist@ARSLIST.ORG Subject: ODBC Driver: AR System ODBC Driver version 7.x After configuring the AR System ODBC Driver to connect to crystal, I see an option right on the top of the list of all available tables, called 'Add Command'. Was this option available in the previous versions of the AR System ODBC driver??? From the looks of it you can write an SQL statement to create a view to report out of.. I'm beginning to think this might be useful to create a join view of tables to report out of without creating the join form within Remedy.. Has anyone used this option before? And what have you'll done using this option. I'd like to see what different reporting possibilities this option makes available to a report developer. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Cc field for Email Notifications to a group
Hi! I need to send an e-mail to a group and CC yet another group. I've put the name of the group I need to send a CC into the CC: field in the filter, but it doesn't work. Does this mean, that I can put a name of a group into the User Name: field and the filter will automatically deal with that, but it won't if I put a group name into the CC? If yes, what is the alternative pain in the neck solution? Thanks! Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Slow Performance when migrated from 9i to 10 G
with 9i I could keep my DB total memory around 768 meg of ram.. With 10i I am currently at 2 Gig, performance drops off around 1.2 gig or so.. optimum is around 1920 .. Hope this helps the dba some.. But if he thinks he doesn't need this much and thinks he knows better.. all I have to say is sorry duud, your performance is not getting any better, till he goes. 10.iworks great, but is a memory intensive. hope that helps some.. env 10.2.0.3 on solaris 10, sun fire V240 tell him to use addm ! On 6/19/07, Francois - BTT [EMAIL PROTECTED] wrote: ** Hi Shamhoon Did you get any feedback from the list regarding this issue. We experience a similar problem now. Regards Francois *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Jaffaree, Shamhoon *Sent:* 24 April 2007 05:25 PM *To:* arslist@ARSLIST.ORG *Subject:* Slow Performance when migrated from 9i to 10 G ** Did any one experience performance slowness after migrating to 10G from 9i Oracle? We did an upgrade from 9i to 10G with ARS 7.0 and performance has gone down badly. The DBA is investigating with Oracle did any one of you had the same problem. Any information would be helpful. Thanks *Shamhoon Zenath Jaffaree* *Remedy Application Architect* *Tel. 609-520-5890* [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Slow Performance when migrated from 9i to 10 G
oh, and if you don't believe me.. check with Matt == he can testify what I recommended for his Oracle installation.. On 6/19/07, patrick zandi [EMAIL PROTECTED] wrote: with 9i I could keep my DB total memory around 768 meg of ram.. With 10i I am currently at 2 Gig, performance drops off around 1.2 gig or so.. optimum is around 1920 .. Hope this helps the dba some.. But if he thinks he doesn't need this much and thinks he knows better.. all I have to say is sorry duud, your performance is not getting any better, till he goes. 10.i works great, but is a memory intensive. hope that helps some.. env 10.2.0.3 on solaris 10, sun fire V240 tell him to use addm ! On 6/19/07, Francois - BTT [EMAIL PROTECTED] wrote: ** Hi Shamhoon Did you get any feedback from the list regarding this issue. We experience a similar problem now. Regards Francois *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Jaffaree, Shamhoon *Sent:* 24 April 2007 05:25 PM *To:* arslist@ARSLIST.ORG *Subject:* Slow Performance when migrated from 9i to 10 G ** Did any one experience performance slowness after migrating to 10G from 9i Oracle? We did an upgrade from 9i to 10G with ARS 7.0 and performance has gone down badly. The DBA is investigating with Oracle did any one of you had the same problem. Any information would be helpful. Thanks *Shamhoon Zenath Jaffaree* *Remedy Application Architect* *Tel. 609-520-5890* [EMAIL PROTECTED] * __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Problem Form User (U)
UNCLASSIFIED Public is an example of a Placeholder group. Public can be given Change permissions but you do not add members to the group. By default, People Records in the database are members of Public. Other Placeholder groups include Assignee and Submitter which are Roles within Remedy. Assignee is the person to whom a ticket has been assigned; it is not a group to which a person is added. Another, Submitter is the current User that saves a new ticket; a role not a group to which to be added. I hope this helps. If you have additional questions, please feel free to call me or contact me off line. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rix Sent: Tuesday, June 19, 2007 5:28 AM To: arslist@ARSLIST.ORG Subject: Re: Problem Form User Sorry me, but i need help. I only want to know if my question in the precedent post is a stupid question or if the answer is not simple because it depend on my ars configuration? thanks to all Rix Rix ha scritto: Hi, This is my firt post and i have a question to make. In my application, for some users, in the field Group List of the Form User does not appear more the list of the user groups but the word placeholder. Placeholder isn't a group of the Form Group. Someone can help me to understand the reason? However these users continue to work. Thanks Bye __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Cc field for Email Notifications to a group
I need to send an e-mail to a group and CC yet another group. I've put the name of the group I need to send a CC into the CC: field in the filter, but it doesn't work. Does this mean, that I can put a name of a group into the User Name: field and the filter will automatically deal with that, but it won't if I put a group name into the CC? If yes, what is the alternative pain in the neck solution? I need to update this message. CC to a group seems to work on our production server. On our development server however, in the Messages Form I only see the group name instead of the respective e-mail addresses in the CC field, so I was wondering, if this is related to the fact, that our E-Mail Engine is disabled on the test server or is this any setting? Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB Performance Issue - Heads Up out there
Roger interesting how many rows are in your BMC:CORE:BMC:BaseElement and BMC:CORE:BMC_BaseRelationship table? Are you on Oracle or SQLServer? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Roger Justice Sent: Monday, June 18, 2007 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB Performance Issue - Heads Up out there ** ITSM 7 CMDB 2.X each computer had 100-200 software items related and the loading of the individual computer and the selection of the related items tab was 1-3 seconds. Maybe it was improved. -- See what's free at AOL.com. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB Performance Issue - Heads Up out there
I would suspect flawed design. As I mentioned, if I copy/paste the SQL directly in SQL Advantage and run it (looking at the Query plans), it estimates 5+ minutes to run. So... I would conclude that this is not a Remedy Server issue but a design issue. Terry -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rick Cook Sent: Monday, June 18, 2007 4:40 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB Performance Issue - Heads Up out there Terry, that's kind of disturbing, though it is probably functioning by flawed design. Just a thought - the Maximum Filters settings - are they high enough? I've seen that lock/crash a server before. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Monday, June 18, 2007 11:43 AM To: arslist@ARSLIST.ORG Subject: CMDB Performance Issue - Heads Up out there * Confirmed by Remedy as RFE SW00269736 * Environment: ITSM 6 , Asset management 6.0 patch 1470, with CMDB 1.1 Patch 004 on Remedy ARSystem 6.0.3 patch 020 and SQL Server 2000. CMDB Design is fundamentally the same for ITSM 7.X, thus would occur in this environment as well. Disclaimer: This performance issue is related to VIEWING the CMDB information via the Remedy User Tool. It does not occur when populating the CMDB. This situation occurs with a large amount of data populated in the CMDB. The situation is as follows. I have several Applications (AST:Application) that are related to several computers (AST:ComputerSystem) through the dependency relationship (BMC:BMC_Dependency). For one application, there are several dependency relationships that relate the Application to 3000+ computer systems (NOTE: I'm only creating one instance for an application and relating that application to all computers that are running the application. I'm updating license counts accordingly). If you're asking how I'm relating 3000+ computers to one application (that's a lot of mouse clicks!!), I'm keeping this information up-2-date via a custom interface to SMS through EIE. The situation is this, when a user (in the user tool) views this particular application and goes to the related items tab to display the dependencies, the user tool hangs while it tries to show the dependent computers, and the Remedy ARSystem hangs while the system tries to update the table OSRelationship_tbl.I'm forced to stop/restart the Remedy system in order to re-establish processing. If I view other applications that have 150 -300 computers related to an application, the table does get refreshed, but it does take time (10 - 30 seconds). The threshold seems to be around the 400 to 500 relationship mark. After a lot of investigation, I've come up with the following: The OSRelationship_tbl on the Related Items tab(Note:This table is the same table that is used on other AST forms that have relationships) on AST:Application is refreshing itself from the view AST_SearchFromBaseDependency which references AST_SearchFromBaseDependency1. AST_SearchFromBaseDependency1 is a join between BMC:BMC_Dependency and BMC:BMC_AssetBase. The problem is that the JOIN criteria on AST_SearchFromBaseDependency1 is an OR relationship. This results in a cartesian product between BMC:BMC_Dependency and BMC:BMC_AssetBase when queries are performed against the table in SQL Server 2000 (I suspect it would be the same in Oracle or any other DB). Because the join relationship on AST_SearchFromBaseDependency1 is an OR, a cartesian product is being generated and no utilization of any index would solve this performance issue. Performance is not an issue when an object only has a few dependency relationships or if BMC:BMC_AssetBase is fairly small, but when the opposite is true, it causes the application to hang (I've turned on SQL logging and the same is true if the SQL is issued directly to the database via SQL Advantage. The SQL will take 5+ minutes to run). For the instance I am talking about, I have 20,000 objects in BMC:BMC_AssetBase and 10,480 items in BMC:BMC_Dependency. The application that I am viewing has 3700 items in BMC:BMC_Dependency (ie. 3700 computers are dependent upon this application (are running it). I checked out the ITSM 7.X design, and the design is still, fundamentally the same, with the AST:SearchFromBaseRelationship being an OR join between BMC:CORE:BMC_BaseRelationship and BMC:CORE:BMC:BaseElement. This problem will also occur in this version as well. Has anyone else out there experienced this issue ? I've been forced to write code to check on the number of dependencies that an object has, and if over the 400 mark, to hide the related items tab and pop up an error message so that we don't hang the server. Any thoughts? Terry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Reporting From MS-Access( Retrieving Report from Remedy)
Hi Listers, I'm trying to fetch Report from Remedy in MS-Access. Report will be run`ed daily, so need to pass the Current-Date as parameter which needs to be included in the SQL Script. Link Tables is being used with AR-System-ODBC-Driver to connect to Remedy Server and the sample query is below: Select count(*) from HPD_Helpdesk Where Create_time = #06/19/2007 00:00:01 AM# AND Create_time = #06/19/2007 23:59:59 PM# The date hard coded query runs fine but when I pass date as parameter with a function returning the current date( Macro code Written for this ), on executing query I get message that no data found. When I use SQL ODBC driver Macro written code (which returns current date) works fine with same query it returns the data. I did even try with record set ( Macro Code open connection ,open record set and directly executing SQL script from code ) I got the same message that no record was found. Is there something which iam missing out here, (on Remedy ODBC Driver ), I need to pass the Date daily ( current Date ) if that's the case then what date time conversion I should take care of. Guide me how can this be done. Regards, Prashanth Bhagawat IT Consultant Remedy Application Management Services _ LogicaCMG - Releasing your potential Divyasree Technopolis 124-125 Yemlur PO, off Airport Road Bangalore - 560 037, INDIA T: +44 20718 25414 Extn No: 25414 E: [EMAIL PROTECTED] www.logicacmg.com http://www.logicacmg.com/ This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Cc field for Email Notifications to a group
It is the Email Engine that does the translation. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Tuesday, June 19, 2007 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Cc field for Email Notifications to a group I need to send an e-mail to a group and CC yet another group. I've put the name of the group I need to send a CC into the CC: field in the filter, but it doesn't work. Does this mean, that I can put a name of a group into the User Name: field and the filter will automatically deal with that, but it won't if I put a group name into the CC? If yes, what is the alternative pain in the neck solution? I need to update this message. CC to a group seems to work on our production server. On our development server however, in the Messages Form I only see the group name instead of the respective e-mail addresses in the CC field, so I was wondering, if this is related to the fact, that our E-Mail Engine is disabled on the test server or is this any setting? Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Deployable Application Permissions Issue
Brian, How did you create the shortcut... ie from a form, or from an application? Marc On 6/18/07, Brian Gillock [EMAIL PROTECTED] wrote: ** Listers, I've been working on an application for a long while, and only ever opened it up by opening the user tool, the object list, then the apps Home Page. It never occurred to me that, it would act any differently from a shortcut to the application. Now, I'm testing the application shortcut and it's not bringing up Primary Form. It pops open a default home page with the message no applications or entry points. Under application properties there is a primary form set, and that primary form is added as an access point. Permissions are set for all roles for access. And the state of the app is maintenance (though I have tried production as well). The groups are mapped to the roles. The primary form is also set for entry point in search mode. If I put the user in the Administrators group, it opens the primary form, but in New mode. The users all work fine if I go straight user tool and open the primary form from the object list. Any help would be greatly appreciated! Thank you, Brian __20060125___This posting was submitted with HTML in it___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7 and FTS
We only replaced the files for patch 3.. Are you looking for something special? On 6/18/07, patrick zandi [EMAIL PROTECTED] wrote: ** George - From the ARS 7.01 P3 level - did you use the installer or file replacement ? For my own side information ? did you have any issues with your installation? On 6/18/07, George Barsan [EMAIL PROTECTED] wrote: Hi Mike, all, I've been troubleshooting FTS related bugs with BMC over the last weeks.. We're running on Solaris 10, Oracle and ARS 7.0.1 Patch 3 and ran into very strange behaviour (indexing fails, takes extremely long - i.e. more then 3 days on 250k records, failover within the server group only works sometimes although Full-Text-Indexer-Recovery-Interval is set to 2 minutes), etc. Is anybody else experience similar problems? Thanks regards, George ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Reporting From MS-Access( Retrieving Report from Remedy)
I have seen this issue in the past. If I remember correctly the way I got around it was to - write the current date/time value to a table with a single indexed record that was used in the query using the function dlookup to write the criteria: - DLookup(expr, domain, [criteria]) - You can use the DLookup function to get the value of a particular field from a specified set of records (a domain). Use the DLookup function in Visual Basic, a macro, a query expression, or a calculated control on a form or report. You can use the DLookup function to display the value of a field that isn't in the record source for your form or report. For example, suppose you have a form based on an Order Details table. The form displays the OrderID, ProductID, UnitPrice, Quantity, and Discount fields. However, the ProductName field is in another table, the Products table. You could use the DLookup function in a calculated control to display the ProductName on the same form. The DLookup function returns a single field value based on the information specified in criteria. Although criteria is an optional argument, if you don't supply a value for criteria, the DLookup function returns a random value in the domain. If no record satisfies criteria or if domain contains no records, the DLookup function returns a Null. If more than one field meets criteria, the DLookup function returns the first occurrence. You should specify criteria that will ensure that the field value returned by the DLookup function is unique. You may want to use a primary key value for your criteria, such as [EmployeeID] in the following example, to ensure that the DLookup function returns a unique value: Dim varX As Variant varX = DLookup([LastName], Employees, [EmployeeID] = 1) For More Information: http://msdn2.microsoft.com/en-us/library/aa172176(office.11).aspx Hope this helps. On Jun 19, 8:33 am, Bhagawat, Prashanth [EMAIL PROTECTED] wrote: Hi Listers, I'm trying to fetch Report from Remedy in MS-Access. Report will be run`ed daily, so need to pass the Current-Date as parameter which needs to be included in the SQL Script. Link Tables is being used with AR-System-ODBC-Driver to connect to Remedy Server and the sample query is below: Select count(*) from HPD_Helpdesk Where Create_time = #06/19/2007 00:00:01 AM# AND Create_time = #06/19/2007 23:59:59 PM# The date hard coded query runs fine but when I pass date as parameter with a function returning the current date( Macro code Written for this ), on executing query I get message that no data found. When I use SQL ODBC driver Macro written code (which returns current date) works fine with same query it returns the data. I did even try with record set ( Macro Code open connection ,open record set and directly executing SQL script from code ) I got the same message that no record was found. Is there something which iam missing out here, (on Remedy ODBC Driver ), I need to pass the Date daily ( current Date ) if that's the case then what date time conversion I should take care of. Guide me how can this be done. Regards, Prashanth Bhagawat IT Consultant Remedy Application Management Services _ LogicaCMG - Releasing your potential Divyasree Technopolis 124-125 Yemlur PO, off Airport Road Bangalore - 560 037, INDIA T: +44 20718 25414 Extn No: 25414 E: [EMAIL PROTECTED]http://www.logicacmg.com/ This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7 and FTS
That was on solaris right ? I cannot get it to work on MS - so I was just checking.. thanks. On 6/19/07, George Barsan [EMAIL PROTECTED] wrote: We only replaced the files for patch 3.. Are you looking for something special? On 6/18/07, patrick zandi [EMAIL PROTECTED] wrote: ** George - From the ARS 7.01 P3 level - did you use the installer or file replacement ? For my own side information ? did you have any issues with your installation? On 6/18/07, George Barsan [EMAIL PROTECTED] wrote: Hi Mike, all, I've been troubleshooting FTS related bugs with BMC over the last weeks.. We're running on Solaris 10, Oracle and ARS 7.0.1 Patch 3 and ran into very strange behaviour (indexing fails, takes extremely long - i.e. more then 3 days on 250k records, failover within the server group only works sometimes although Full-Text-Indexer-Recovery-Interval is set to 2 minutes), etc. Is anybody else experience similar problems? Thanks regards, George ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:Where the Answers Are -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
curious count of Entry-id on a Integer field
dear listers, everyday I import a number of entries into a form. On that form I have an Integer field and a filter which fires on merge. For every entry imported into that form, my filter goes:Integer Field = $Entry-Id$ I tested two times the filter. Each time my import was 1065 entries. After second attempt my Integer Field was 98423. So I assume there must be a relation with the previous entries created in the database previous to my imports. But a clearer explanation would be probably better. Has any of you valuable people an idea why I am getting this curiosity ? Thanks. Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Search Menu
Hi List, I have a search menu. Items in the menu are sorted alphabetically. Is there any way in which I can bring some 3 specific items to the bottom of the list and the others remain alphabetically sorted. Thanks Anukampa DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Importing and reconciling assets in ITSM6
Dear list, I'm looking for some instructions (or just a simple sequence of events) that will allow me to import and reconcile assets into the CMDB in our ITSM installation. First, details about our environment: ARS 7.0.1 ITSM 6.0 (Asset, HPD, CHG) CMDB 1.1 Assume I've got a clean ITSM installation with no asset data (except for whatever configurations and data are installed when you install Asset). From my understanding, there are a couple of data sets already defined (namely BMC.Asset). Now, assume I've got two spreadsheets (which I can save as CSVs for the sake of importing with ARImport). These spreadsheets contain asset data from two separate data sources (say DS1 and DS2), and some of the asset data may be duplicated or have conflicting information for particular records between the data sources. Lastly, assume that these data sources only contain data fields which appear on Asset Base. First, the import piece. I've experimented with importing asset data from CSVs into the CMDB using ARImport on our development system with some success. For each record in the CSV, I need to specify the data set and asset class. Then I create a field mapping in ARImport and import these records directly into Asset Base. Next, I have to export all of the records (again to a CSV) by class so I can get the InstanceID (amongst other system generated fields) which was assigned to each asset during the import. Lastly, I import this exported data to appropriate sub-classes in the CMDB. For example, if I import (say 100) computer system records, I first import to Asset Base, then export the fields common between Asset Base and Computer System to a new CSV and import that to Computer System. To date, this method has worked for me (from what I can tell) even though it is a bit clunky. Second, the reconciliation piece This is where I'm a little lost. I've read through the guides, and they tell you how to use each piece of the recon engine (kind of), but they really don't explain a start to finish process of reconciling imported data. Let's assume that I've created two new data sources using Asset Manager (call them DS1.Import and DS2.Import). Furthermore, assume I've followed the import steps above and have imported the two data sources, ensuring that the appropriate data set was specified in the CSV. So now I've got two sets of asset data in: DS1.Import and DS2.Import. What I'd like to do is have the recon engine run through these assets and merge them into the BMC.Asset data source (which we'll consider our golden set of asset data). How do I do this? What jobs need to be scheduled and run, and in which order? Furthermore, assume that for DS1, I've made up my mind that data in a certain field (Field A) is the sole source for this data. Essentially, in the merged records, all data for field A in Asset Base will be populated with data from DS1. Likewise, the same may hold true for a certain field in DS2. How can I configure the recon engine to handle this? Any help would be greatly appreciated, Ben ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: curious count of Entry-id on a Integer field
I should have probably added: what I would like to achieve is at the end of my import, to get a count of all the imported rows. Any help? Thank you. Serouche Rahimpour wrote: dear listers, everyday I import a number of entries into a form. On that form I have an Integer field and a filter which fires on merge. For every entry imported into that form, my filter goes:Integer Field = $Entry-Id$ I tested two times the filter. Each time my import was 1065 entries. After second attempt my Integer Field was 98423. So I assume there must be a relation with the previous entries created in the database previous to my imports. But a clearer explanation would be probably better. Has any of you valuable people an idea why I am getting this curiosity ? Thanks. Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB Performance Issue - Heads Up out there
Our Oracle DBA noted what he thought was a design flaw yesterday - on retrievals, the SQL isn't binding any of the variables (like form ID), so it's having to re-fetch each of those each time, instead of having it locally cached like a server variable. That causes the searches to take FAR longer than they otherwise would. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Tuesday, June 19, 2007 5:35 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB Performance Issue - Heads Up out there ** Roger interesting how many rows are in your BMC:CORE:BMC:BaseElement and BMC:CORE:BMC_BaseRelationship table? Are you on Oracle or SQLServer? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Roger Justice Sent: Monday, June 18, 2007 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB Performance Issue - Heads Up out there ** ITSM 7 CMDB 2.X each computer had 100-200 software items related and the loading of the individual computer and the selection of the related items tab was 1-3 seconds. Maybe it was improved. _ See what's free at AOL.com http://www.aol.com?ncid=AOLAOF0002000503 . __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: which program language can be used in ARS?
You should tell your boss to send you to the AR System 7 Administration classes. You don't need to know a programming language to develop in AR System, but you do need to know how the few object types work, and the classes will teach you that. One quick webcast and one week long class will be enough to get most people going in the right direction. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of South xie Sent: Tuesday, June 19, 2007 1:01 AM To: arslist@ARSLIST.ORG Subject: which program language can be used in ARS? I am a novoice to ARS.but I am requested to design ARS application or modify it.I need your help.Is any program language used or supported in designing process? would you like to give some nice advice on application design to a new novoice to ARS? lots of thanks to you.(^_^)(^_^)(^_^) -- View this message in context: http://www.nabble.com/which-program-language-can-be-used-in-ARS--tf3918923.h tml#a2276 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SOLVED Using LDAP with multiple Lotus Notes address books on Remedy 6.3
According to IBM, if you define a user base of C=US (C is Country), there is a notes.ini parameter that will convert this paramter to root. I set this up on mailflow and worked with bill and it works good, people from both org's can authenticate. From the Domino 6 Administrator Help: In Lotus Domino 5, the LDAP service converted a search base of country (c=xx) to root () by default. This conversion accommodates releases of Microsoft Outlook Express earlier than 5.5, which supply a default country search base when users do not specify a search base. In Lotus Domino 5, you can use the NOTES.INI setting LDAP_CountryCheck=1 to prevent the LDAP service from making this conversion. By default, the Domino 6 LDAP service does not convert a search base of country to root. Use the NOTES.INI setting LDAPPre55Outlook=1 to revert to the Domino 5 LDAP service behavior of converting a search base of country to root to accommodate releases of Microsoft Outlook Express earlier than 5.5. The LDAP_CountryCheck setting is obsolete in Lotus Domino 6. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Basic Escalations
Hi list, Does anyone know where I can find some helpful information on creating customized escalations based on Priority, status, and time? I would like to create a little customized escalation app in which an escalation will be triggered based on the Priority of the incident, the status of the incident, and using business hours of 8:00 - 5:00. I'm doing this in lieu of the Remedy Service Desk 7.0 app not having escalations OOTB. Thanks. mjd ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Basic Escalations
Mark, I'm not recommending this, but someone hypothetically COULD get the SLM .pdfs and sort of use the principles that BMC used in the building of their SLM app. as a guide to some good practices to be used in their own app. I like building apps as much as the next guy, but my guess is that you'll find as you get into the design that it's more work than you imagine now, and that the SLM app is probably the better way to go, since it's relatively cheap. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Doornbos, Mark Sent: Tuesday, June 19, 2007 7:09 AM To: arslist@ARSLIST.ORG Subject: Basic Escalations ** Hi list, Does anyone know where I can find some helpful information on creating customized escalations based on Priority, status, and time? I would like to create a little customized escalation app in which an escalation will be triggered based on the Priority of the incident, the status of the incident, and using business hours of 8:00 - 5:00. I'm doing this in lieu of the Remedy Service Desk 7.0 app not having escalations OOTB. Thanks. mjd __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7 and FTS
Here is some additional helps --step 1- So your FTS Collection Directory is the correct one. FTS Configuration Directory is correct FTS Temp directory is correct I have indexing failure recover interval (minutes) 60 Temporary table threshold (1-250) 200 Complex search threshold 100 Indexer opticization threshold 1000 Case: insensitive Query unchanged - My reindex is grayed out - Diable full text indexer is not selected ignore workds list is the default installation. step 2 AR .CONF Full-Text-License-Timeout: 1 FTS-Debug-mode: 15 Full-Text-Collection-Directory: C:\Program Files\Hummingbird\SearchServer 5.4\fultext Full-Text-Configuration-Directory: C:\Program Files\Hummingbird\SearchServer 5.4\fultext Full-Text-Temp-Directory: C:\Documents and Settings\Administrator\Local Settings\Temp\1 step 3= under the SearchServer Admin --- you have tables there right ? can you select one, and see table data? select index long --- what kind of times do you see there.. are they long ? Step 4-- When you drop a smaller index and tell it to index again -- did you also remove the index from the SearchServer admin ? next time you drop one, do that, and then watch your I/O on your solaris box while doing the indexing .. vmstat 1 2000 - IOstat -xtc 2 2000 Examine output --- if your vmstat has alog of B (second column) numbers in a row -- this is bad. If you have the MF section consistantly high or double digits.. this is bad If you have the DE section Consistanly high = this is bad. --- IOstat exam - If a disk shows consistently high reads/writes along with , the percentage busy (%b) of the disks is greater than 5 percent, and the average service time (svc_t) is greater than 30 milliseconds http://www.adminschoice.com/docs/iostat_vmstat_netstat.htm hopefully this will help you some.. zandi On 6/18/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Oh, I should have mentioned that I have a separate thread queue set up for the full-text indexer: RPC 390602, min 4 max 8. This is a reserved RPC number, if you will, for the full text indexer according to the configuration guide (Configuring-700.pdf, page 153). Mike On Jun 17, 1:19 pm, Jarl Grøneng [EMAIL PROTECTED] wrote: This does not help. Admin tool always use rpc 309600, and single threaded. This is because you need constency in the database. -- Jarl On 6/17/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** What about using a private thread when you create the indexes? Add a private thread (say 309650 with min 2 max 4) to the server and specify this thread when using the Admin tool. This way you shouldn't tie up the admin thread. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Friday, June 15, 2007 3:58 PM To: [EMAIL PROTECTED] Subject: Re: ARS 7 and FTS ** I might be working some this weekend.. I will try a couple of things to see if anything like what you are seeing.. happens.. On 6/15/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Yeah, 32 is pretty excessive, but I was trying to see if I could get the behavior to change. Just to be clear, updating the FT index when a record changes take virtually no time at all. It's the initial indexing when one first marks a field to be full text indexed that's locking up the server. My dev server has the DB, ARS, and FTS on the same box (production has separate HW for ARS and SQL). It's a Dell 1850, two 3GHz Xeon CPU (single core), 4GB RAM, HW resources really doesn't seem to be the issue. Mike On Jun 15, 2:21 pm, patrick zandi [EMAIL PROTECTED] wrote: Mike, I have ARS 7.00 P2 and FTS. FTS is working fine, and it very fast on the updates.. and accurate from what I have tested. I have not seen the lockup at all. I am not on 7.01P2 yet, however I tryed P3 and could not login to the server.. I do not know if it was related to what you are saying yet... My Java is a lower version though.. and I am on SP2. Java 1.4.2_13 The record count is close to mine on some and it does not take long at all to update it. Threads for me are 4 - 8max..have no issues,, 32 seems quiet excessive though. What kind of HW ? Multiple CPU's ? duel/quad core's ? is the DB and ARS on same with FTS ? Hope this give you some info... On 6/15/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Anyone out there using FTS on ARS 7? If so, I have some questions about your experiences: First off (this is one of my development servers): ARS 7.0.1 patch 2, Windows 2003 SP1, SQL 2000 SP4, Java 1.5.0_11 So I recently purchased some FTS fixed user licenses and I've applied them to one of my development servers where I have a bunch of home grown apps, one of which is a help desk application. I've
Re: Basic Escalations
Thanks Rick. I could see how this could get more complex than originally planned. Thanks for the heads up. We looked at the SLM app and decided that we did not want to pay that amount of money just for escalations at this time. Soo, needless to say, I'm looking at different avenues. mjd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rick Cook Sent: June 19, 2007 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Basic Escalations ** Mark, I'm not recommending this, but someone hypothetically COULD get the SLM .pdfs and sort of use the principles that BMC used in the building of their SLM app. as a guide to some good practices to be used in their own app. I like building apps as much as the next guy, but my guess is that you'll find as you get into the design that it's more work than you imagine now, and that the SLM app is probably the better way to go, since it's relatively cheap. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Doornbos, Mark Sent: Tuesday, June 19, 2007 7:09 AM To: arslist@ARSLIST.ORG Subject: Basic Escalations ** Hi list, Does anyone know where I can find some helpful information on creating customized escalations based on Priority, status, and time? I would like to create a little customized escalation app in which an escalation will be triggered based on the Priority of the incident, the status of the incident, and using business hours of 8:00 - 5:00. I'm doing this in lieu of the Remedy Service Desk 7.0 app not having escalations OOTB. Thanks. mjd __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARS SERVER CRASH
Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14 AM User: N/A Computer: CSS-REMEDY-PRD2 Description: The AR System Server CSS-REMEDY-DEV service failed to start due to the following error: AR System Server CSS-REMEDY-DEV is not a valid Win32 application. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Slow Performance when migrated from 9i to 10 G
According to our DBA Oracle 10G does not support the Rule based optimizer that you may have been using inder 9i. Look into the Oracle's Cursor Sharing for BMC(r) Remedy(r) Products white paper on setting your cursor sharing to similar or force After we changed this parameter (In the db and the ar.conf) our speed increased Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Francois - BTT Sent: Tuesday, June 19, 2007 3:42 AM To: arslist@ARSLIST.ORG Subject: Re: Slow Performance when migrated from 9i to 10 G Hi Shamhoon Did you get any feedback from the list regarding this issue. We experience a similar problem now. Regards Francois From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jaffaree, Shamhoon Sent: 24 April 2007 05:25 PM To: arslist@ARSLIST.ORG Subject: Slow Performance when migrated from 9i to 10 G Did any one experience performance slowness after migrating to 10G from 9i Oracle? We did an upgrade from 9i to 10G with ARS 7.0 and performance has gone down badly. The DBA is investigating with Oracle did any one of you had the same problem. Any information would be helpful. Thanks Shamhoon Zenath Jaffaree Remedy Application Architect Tel. 609-520-5890 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS SERVER CRASH
What does your arerror.log file say? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:28 AM To: arslist@ARSLIST.ORG Subject: ARS SERVER CRASH ** Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14 AM User: N/A Computer: CSS-REMEDY-PRD2 Description: The AR System Server CSS-REMEDY-DEV service failed to start due to the following error: AR System Server CSS-REMEDY-DEV is not a valid Win32 application. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS SERVER CRASH
Hate to be Mr. Obvious again, but have you recently attempted a server upgrade? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 9:28 AM To: arslist@ARSLIST.ORG Subject: ARS SERVER CRASH Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14 AM User: N/A Computer: CSS-REMEDY-PRD2 Description: The AR System Server CSS-REMEDY-DEV service failed to start due to the following error: AR System Server CSS-REMEDY-DEV is not a valid Win32 application. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS SERVER CRASH
The arerror.log provided no information at all. It just stopped suddenly at the time the ars crashed. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** What does your arerror.log file say? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:28 AM To: arslist@ARSLIST.ORG Subject: ARS SERVER CRASH ** Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14 AM User: N/A Computer: CSS-REMEDY-PRD2 Description: The AR System Server CSS-REMEDY-DEV service failed to start due to the following error: AR System Server CSS-REMEDY-DEV is not a valid Win32 application. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS SERVER CRASH
It's a clean install that has been running fine for about 5 months. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, June 19, 2007 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** Hate to be Mr. Obvious again, but have you recently attempted a server upgrade? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 9:28 AM To: arslist@ARSLIST.ORG Subject: ARS SERVER CRASH Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14 AM User: N/A Computer: CSS-REMEDY-PRD2 Description: The AR System Server CSS-REMEDY-DEV service failed to start due to the following error: AR System Server CSS-REMEDY-DEV is not a valid Win32 application. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB Performance Issue - Heads Up out there
Look into the Oracle's Cursor Sharing for BMC(r) Remedy(r) Products white paper on setting your cursor sharing to similar or force. Ask your DBA if cursor_sharing is set in the init.ora. If it is not then it defaults to cursor_sharing = EXACT. Setting it to similiar or force will help eliminate this issue. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, June 19, 2007 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB Performance Issue - Heads Up out there ** Our Oracle DBA noted what he thought was a design flaw yesterday - on retrievals, the SQL isn't binding any of the variables (like form ID), so it's having to re-fetch each of those each time, instead of having it locally cached like a server variable. That causes the searches to take FAR longer than they otherwise would. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Tuesday, June 19, 2007 5:35 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB Performance Issue - Heads Up out there ** Roger interesting how many rows are in your BMC:CORE:BMC:BaseElement and BMC:CORE:BMC_BaseRelationship table? Are you on Oracle or SQLServer? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Roger Justice Sent: Monday, June 18, 2007 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB Performance Issue - Heads Up out there ** ITSM 7 CMDB 2.X each computer had 100-200 software items related and the loading of the individual computer and the selection of the related items tab was 1-3 seconds. Maybe it was improved. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: curious count of Entry-id on a Integer field
Serouche, Do you reset the NextID for that form before you import a new set of data? The Integer field will match your Entry-ID only if the form's NextID value is reset to 1. Check the archives for NextID and Reset John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Tuesday, June 19, 2007 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: curious count of Entry-id on a Integer field I should have probably added: what I would like to achieve is at the end of my import, to get a count of all the imported rows. Any help? Thank you. Serouche Rahimpour wrote: dear listers, everyday I import a number of entries into a form. On that form I have an Integer field and a filter which fires on merge. For every entry imported into that form, my filter goes:Integer Field = $Entry-Id$ I tested two times the filter. Each time my import was 1065 entries. After second attempt my Integer Field was 98423. So I assume there must be a relation with the previous entries created in the database previous to my imports. But a clearer explanation would be probably better. Has any of you valuable people an idea why I am getting this curiosity ? Thanks. Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS SERVER CRASH
Welton We have ARS 7.0.1 installed and we see at least 1 server crash per day. It appears that there is a memory leak and crashes when all memory is in use. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH The arerror.log provided no information at all. It just stopped suddenly at the time the ars crashed. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** What does your arerror.log file say? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:28 AM To: arslist@ARSLIST.ORG Subject: ARS SERVER CRASH ** Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14 AM User: N/A Computer: CSS-REMEDY-PRD2 Description: The AR System Server CSS-REMEDY-DEV service failed to start due to the following error: AR System Server CSS-REMEDY-DEV is not a valid Win32 application. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS SERVER CRASH
Or has anyone added an MS patch to the server (another obvious question)? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, June 19, 2007 9:31 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH Hate to be Mr. Obvious again, but have you recently attempted a server upgrade? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 9:28 AM To: arslist@ARSLIST.ORG Subject: ARS SERVER CRASH Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14 AM User: N/A Computer: CSS-REMEDY-PRD2 Description: The AR System Server CSS-REMEDY-DEV service failed to start due to the following error: AR System Server CSS-REMEDY-DEV is not a valid Win32 application. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Slow Performance when migrated from 9i to 10 G
Fred - did you follow the ADDM (advisor) or did you do this because of another reason? On 6/19/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** According to our DBA Oracle 10G does not support the Rule based optimizer that you may have been using inder 9i. Look into the Oracle's Cursor Sharing for BMC(r) Remedy(r) Products white paper on setting your cursor sharing to similar or force After we changed this parameter (In the db and the ar.conf) our speed increased Fred -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Francois - BTT *Sent:* Tuesday, June 19, 2007 3:42 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Slow Performance when migrated from 9i to 10 G Hi Shamhoon Did you get any feedback from the list regarding this issue. We experience a similar problem now. Regards Francois *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Jaffaree, Shamhoon *Sent:* 24 April 2007 05:25 PM *To:* arslist@ARSLIST.ORG *Subject:* Slow Performance when migrated from 9i to 10 G Did any one experience performance slowness after migrating to 10G from 9i Oracle? We did an upgrade from 9i to 10G with ARS 7.0 and performance has gone down badly. The DBA is investigating with Oracle did any one of you had the same problem. Any information would be helpful. Thanks *Shamhoon Zenath Jaffaree* *Remedy Application Architect* *Tel. 609-520-5890* [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS SERVER CRASH
xyz is not a valid Win32 application indicates that your arserver.exe is corrupt. This could be caused by a number of things, but the most likely are: 1) Failling hard disk 2) Failing memory 3) Virus infection What size is your arserver.exe? -md From: Action Request System discussion list(ARSList) on behalf of Welton Bryant Sent: Tue 6/19/2007 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** It's a clean install that has been running fine for about 5 months. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, June 19, 2007 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** Hate to be Mr. Obvious again, but have you recently attempted a server upgrade? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 9:28 AM To: arslist@ARSLIST.ORG Subject: ARS SERVER CRASH Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14 AM User: N/A Computer: CSS-REMEDY-PRD2 Description: The AR System Server CSS-REMEDY-DEV service failed to start due to the following error: AR System Server CSS-REMEDY-DEV is not a valid Win32 application. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS SERVER CRASH
So the next question is: What else changed? Is it possible that a seemingly unrelated change to the server might have caused this? To be honest, my first thought was that something had corrupted a base .dll or .exe or something. Are there some Windows logs (i.e. Event) that might give a clue as to which file(s) have the problem? Also check the Registry entries for AR System, and make sure that they at least look reasonable. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 7:38 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** It's a clean install that has been running fine for about 5 months. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, June 19, 2007 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** Hate to be Mr. Obvious again, but have you recently attempted a server upgrade? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 9:28 AM To: arslist@ARSLIST.ORG Subject: ARS SERVER CRASH Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14 AM User: N/A Computer: CSS-REMEDY-PRD2 Description: The AR System Server CSS-REMEDY-DEV service failed to start due to the following error: AR System Server CSS-REMEDY-DEV is not a valid Win32 application. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS SERVER CRASH
Ok...anything in the armonitor.log? If you grab the command line that the service executes and execute that on the command line of the server do you receive any errors? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** The arerror.log provided no information at all. It just stopped suddenly at the time the ars crashed. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** What does your arerror.log file say? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:28 AM To: arslist@ARSLIST.ORG Subject: ARS SERVER CRASH ** Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14 AM User: N/A Computer: CSS-REMEDY-PRD2 Description: The AR System Server CSS-REMEDY-DEV service failed to start due to the following error: AR System Server CSS-REMEDY-DEV is not a valid Win32 application. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB Performance Issue - Heads Up out there
We're going to try that today, actually. I'll report back with the effects. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 19, 2007 7:40 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB Performance Issue - Heads Up out there ** Look into the Oracle's Cursor Sharing for BMCR RemedyR Products white paper on setting your cursor sharing to similar or force. Ask your DBA if cursor_sharing is set in the init.ora. If it is not then it defaults to cursor_sharing = EXACT. Setting it to similiar or force will help eliminate this issue. Fred _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, June 19, 2007 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB Performance Issue - Heads Up out there ** Our Oracle DBA noted what he thought was a design flaw yesterday - on retrievals, the SQL isn't binding any of the variables (like form ID), so it's having to re-fetch each of those each time, instead of having it locally cached like a server variable. That causes the searches to take FAR longer than they otherwise would. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Tuesday, June 19, 2007 5:35 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB Performance Issue - Heads Up out there ** Roger interesting how many rows are in your BMC:CORE:BMC:BaseElement and BMC:CORE:BMC_BaseRelationship table? Are you on Oracle or SQLServer? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Roger Justice Sent: Monday, June 18, 2007 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB Performance Issue - Heads Up out there ** ITSM 7 CMDB 2.X each computer had 100-200 software items related and the loading of the individual computer and the selection of the related items tab was 1-3 seconds. Maybe it was improved. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Slow Performance when migrated from 9i to 10 G
Our db server (shared by multiple databases) was having some performance problems. Remedy was not the actual culprit but management felt that it was a good time to check the settings of all databases on it. The advisor pointed out latch contention because of not sharing cursors. At the same time the DBA turned on the ASMM - Automatic Shared Memory Management feature (and the sga_max_size and SGA_TARGET parameters). Knocking on WoodSince adding the cursor_sharing the system has been stable/Knocking on Wood Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Tuesday, June 19, 2007 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: Slow Performance when migrated from 9i to 10 G ** Fred - did you follow the ADDM (advisor) or did you do this because of another reason? On 6/19/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** According to our DBA Oracle 10G does not support the Rule based optimizer that you may have been using inder 9i. Look into the Oracle's Cursor Sharing for BMC(r) Remedy(r) Products white paper on setting your cursor sharing to similar or force After we changed this parameter (In the db and the ar.conf) our speed increased Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Francois - BTT Sent: Tuesday, June 19, 2007 3:42 AM To: arslist@ARSLIST.ORG Subject: Re: Slow Performance when migrated from 9i to 10 G Hi Shamhoon Did you get any feedback from the list regarding this issue. We experience a similar problem now. Regards Francois From: Action Request System discussion list(ARSList) [mailto: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS SERVER CRASH
We did replace a failing hard drive that was about to fail but that was after the crash. I will check on the arserver.exe. If a corrupted/failed remedy file is the case what would be the best way to certify the files are okay? Reinstall? Uninstall? Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, June 19, 2007 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** So the next question is: What else changed? Is it possible that a seemingly unrelated change to the server might have caused this? To be honest, my first thought was that something had corrupted a base .dll or .exe or something. Are there some Windows logs (i.e. Event) that might give a clue as to which file(s) have the problem? Also check the Registry entries for AR System, and make sure that they at least look reasonable. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 7:38 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** It's a clean install that has been running fine for about 5 months. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, June 19, 2007 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** Hate to be Mr. Obvious again, but have you recently attempted a server upgrade? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 9:28 AM To: arslist@ARSLIST.ORG Subject: ARS SERVER CRASH Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14 AM User: N/A Computer: CSS-REMEDY-PRD2 Description: The AR System Server CSS-REMEDY-DEV service failed to start due to the following error: AR System Server CSS-REMEDY-DEV is not a valid Win32 application. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
does anyone knows what happened to developer community?? no downloads available. EOM
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Re: ARS SERVER CRASH
Arserver will start up fine from the command line. So why when starting from the armonitor it fails? Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** Ok...anything in the armonitor.log? If you grab the command line that the service executes and execute that on the command line of the server do you receive any errors? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** The arerror.log provided no information at all. It just stopped suddenly at the time the ars crashed. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** What does your arerror.log file say? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:28 AM To: arslist@ARSLIST.ORG Subject: ARS SERVER CRASH ** Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14 AM User: N/A Computer: CSS-REMEDY-PRD2 Description: The AR System Server CSS-REMEDY-DEV service failed to start due to the following error: AR System Server CSS-REMEDY-DEV is not a valid Win32 application. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS SERVER CRASH
My guess would be difference in environment variable settings when armonitor tries to start it compared to manually starting it from the command line??? Atul - Original Message - From: Welton Bryant To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH Date: Tue, 19 Jun 2007 11:06:15 -0400 ** Arserver will start up fine from the command line. So why when starting from the armonitor it fails? Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** Ok...anything in the armonitor.log? If you grab the command line that the service executes and execute that on the command line of the server do you receive any errors? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** The arerror.log provided no information at all. It just stopped suddenly at the time the ars crashed. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** What does your arerror.log file say? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:28 AM To: arslist@ARSLIST.ORG Subject: ARS SERVER CRASH ** Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14 AM User: N/A Computer: CSS-REMEDY-PRD2 Description: The AR System Server CSS-REMEDY-DEV service failed to start due to the following error: AR System Server CSS-REMEDY-DEV is not a valid Win32 application. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: does anyone knows what happened to developer community?? no downloads available. EOM
Note from June 11th was that it was in maintenance mode only until it was replaced with a bigger and better developer community. It was unsupported. So either BMC is about ready to release the next community or it's gone for ever. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Patel, Kamlesh R. Sent: Tuesday, June 19, 2007 11:07 AM To: arslist@ARSLIST.ORG Subject: does anyone knows what happened to developer community?? no downloads available. EOM ** __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS SERVER CRASH
What if you execute the same command that the service executes...what does that give you? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 9:06 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** Arserver will start up fine from the command line. So why when starting from the armonitor it fails? Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** Ok...anything in the armonitor.log? If you grab the command line that the service executes and execute that on the command line of the server do you receive any errors? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** The arerror.log provided no information at all. It just stopped suddenly at the time the ars crashed. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** What does your arerror.log file say? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:28 AM To: arslist@ARSLIST.ORG Subject: ARS SERVER CRASH ** Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14 AM User: N/A Computer: CSS-REMEDY-PRD2 Description: The AR System Server CSS-REMEDY-DEV service failed to start due to the following error: AR System Server CSS-REMEDY-DEV is not a valid Win32 application. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: does anyone knows what happened to developer community?? no downloads available. EOM
According to BMC, it is being re-done, and the new version will be ready...when it's ready. That sound you hear is me not holding my breath in anticipation... Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Patel, Kamlesh R. Sent: Tuesday, June 19, 2007 8:07 AM To: arslist@ARSLIST.ORG Subject: does anyone knows what happened to developer community?? no downloads available. EOM ** __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ODBC Driver: AR System ODBC Driver version 7.x
Hi Rod.. That's a disappointment.. I was a little excited when I saw it yesterday and thought I might be able to get something useful out of it. I did try to play around with both the command feature and the add parameter feature yesterday after getting back to my hotel, but am yet to do anything creative out it.. It did fail when I tried to create a join though, and would just not display the data though the join was a simple one and at DB level displays data.. So I guess you are right.. Thanks for your response.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rod Harris Sent: Tuesday, June 19, 2007 5:36 AM To: arslist@ARSLIST.ORG Subject: Re: ODBC Driver: AR System ODBC Driver version 7.x Hi Joe, This is actually a Crystal feature that has been around for a while now. I don't think it can be used to do joins (at least efficient ones anyway) against the AR system database as I'm pretty sure the control provided by the AR System ODBC driver just isn't up to it. This makes sense when you consider that at the database level a single AR table (form) uses data from several underlying tables. You are limited to doing a (very slow) join by combining multiple data sources referencing the same AR system server or you can use the AR created native database views instead. It has been a while since I've used the command feature in Crystal but I seem to recall it being used with an order by clause to enforce a particular order for gathering data into a report. I guess it could also be used in combination with a parameter to pass a query to a report. If the query is passed to the report then it could be displayed as data in the report. In short I guess the command feature does have its uses but probably won't help get around the issue with joins you were hoping it would. Rod -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, 19 June 2007 5:06 AM To: arslist@ARSLIST.ORG Subject: ODBC Driver: AR System ODBC Driver version 7.x After configuring the AR System ODBC Driver to connect to crystal, I see an option right on the top of the list of all available tables, called 'Add Command'. Was this option available in the previous versions of the AR System ODBC driver??? From the looks of it you can write an SQL statement to create a view to report out of.. I'm beginning to think this might be useful to create a join view of tables to report out of without creating the join form within Remedy.. Has anyone used this option before? And what have you'll done using this option. I'd like to see what different reporting possibilities this option makes available to a report developer. Joe No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.472 / Virus Database: 269.9.1/854 - Release Date: 6/19/2007 1:12 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS SERVER CRASH
Using the starting commands from the services on the command line did not start the server and did not return an error. Just went back to the comand prompt. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** What if you execute the same command that the service executes...what does that give you? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 9:06 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** Arserver will start up fine from the command line. So why when starting from the armonitor it fails? Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** Ok...anything in the armonitor.log? If you grab the command line that the service executes and execute that on the command line of the server do you receive any errors? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** The arerror.log provided no information at all. It just stopped suddenly at the time the ars crashed. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** What does your arerror.log file say? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:28 AM To: arslist@ARSLIST.ORG Subject: ARS SERVER CRASH ** Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14 AM User: N/A Computer: CSS-REMEDY-PRD2 Description: The AR System Server CSS-REMEDY-DEV service failed to start due to the following error: AR System Server CSS-REMEDY-DEV is not a valid Win32 application. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ODBC Driver: AR System ODBC Driver version 7.x
Daniel, That's exactly the same issue I had last night when I tried playing around with the command feature then.. I joined two tables using the command feature, a simple join like select * from a, b where field = field On trying to create a simple report out of it, no data would display.. I am on MS-SQL 2005 too and am using Crystal XI. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Daniel Buchanan Sent: Tuesday, June 19, 2007 8:03 AM To: arslist@ARSLIST.ORG Subject: Re: ODBC Driver: AR System ODBC Driver version 7.x The AR system odbc connection will not do any joins, this is by design. Here's the official announcement: http://support.bmc.com/KMSUSER/DocView_SHFrame.htm?p=user=publicd=/kmspubl ic/KM-3462.htmvg=selfhelp The only workaround for this issue that we have come up with is to pull the individual tables into a standard sql environment and then use that set as the data source for reporting. There are some issues doing this, I have another thread on the issue. The issue is that I can't seem to get the odbc driver to pull any information when I'm doing it in ms sql 2005. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Tuesday, June 19, 2007 05:36 To: arslist@ARSLIST.ORG Subject: Re: ODBC Driver: AR System ODBC Driver version 7.x Hi Joe, This is actually a Crystal feature that has been around for a while now. I don't think it can be used to do joins (at least efficient ones anyway) against the AR system database as I'm pretty sure the control provided by the AR System ODBC driver just isn't up to it. This makes sense when you consider that at the database level a single AR table (form) uses data from several underlying tables. You are limited to doing a (very slow) join by combining multiple data sources referencing the same AR system server or you can use the AR created native database views instead. It has been a while since I've used the command feature in Crystal but I seem to recall it being used with an order by clause to enforce a particular order for gathering data into a report. I guess it could also be used in combination with a parameter to pass a query to a report. If the query is passed to the report then it could be displayed as data in the report. In short I guess the command feature does have its uses but probably won't help get around the issue with joins you were hoping it would. Rod -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, 19 June 2007 5:06 AM To: arslist@ARSLIST.ORG Subject: ODBC Driver: AR System ODBC Driver version 7.x After configuring the AR System ODBC Driver to connect to crystal, I see an option right on the top of the list of all available tables, called 'Add Command'. Was this option available in the previous versions of the AR System ODBC driver??? From the looks of it you can write an SQL statement to create a view to report out of.. I'm beginning to think this might be useful to create a join view of tables to report out of without creating the join form within Remedy.. Has anyone used this option before? And what have you'll done using this option. I'd like to see what different reporting possibilities this option makes available to a report developer. Joe No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.472 / Virus Database: 269.9.1/854 - Release Date: 6/19/2007 1:12 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Search Menu
You could add a tilde (~) or a pipe (|) to the front of the 3 items, which will force the menu to sort those three items to the bottom of the menu. It's a very ugly and crude solution, but it would work. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anukampa Malik Sent: Tuesday, June 19, 2007 8:25 AM To: arslist@ARSLIST.ORG Subject: Search Menu Hi List, I have a search menu. Items in the menu are sorted alphabetically. Is there any way in which I can bring some 3 specific items to the bottom of the list and the others remain alphabetically sorted. Thanks Anukampa DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Search Menu
Add another field to the form you are searching (i.e. an integer field called Sort Order). Set the form to sort by Sort Order then your Menu data. On the Menu remove the checkbox of Sort on Label (this will cause the menu to use the Form's sorting). The Remedy Menu never even needs to reference the Sort Order field. If all of your data has a 0 in the Sort Order field and you change the ones you want at the bottom to a 1 then they will drop to the bottom of the list. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, June 19, 2007 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: Search Menu ** You could add a tilde (~) or a pipe (|) to the front of the 3 items, which will force the menu to sort those three items to the bottom of the menu. It's a very ugly and crude solution, but it would work. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anukampa Malik Sent: Tuesday, June 19, 2007 8:25 AM To: arslist@ARSLIST.ORG Subject: Search Menu Hi List, I have a search menu. Items in the menu are sorted alphabetically. Is there any way in which I can bring some 3 specific items to the bottom of the list and the others remain alphabetically sorted. Thanks Anukampa DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS SERVER CRASH
send out your armonitor.cfg file and lets compare what you have.. Only difference here is that I am on a 64 bit env so if there should be some difference between a 32 and a 64 bit I might be not able to provide you any differences if any.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** Using the starting commands from the services on the command line did not start the server and did not return an error. Just went back to the comand prompt. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** What if you execute the same command that the service executes...what does that give you? -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 9:06 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** Arserver will start up fine from the command line. So why when starting from the armonitor it fails? Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** Ok...anything in the armonitor.log? If you grab the command line that the service executes and execute that on the command line of the server do you receive any errors? -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** The arerror.log provided no information at all. It just stopped suddenly at the time the ars crashed. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** What does your arerror.log file say? -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:28 AM To: arslist@ARSLIST.ORG Subject: ARS SERVER CRASH ** Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14 AM User: N/A Computer: CSS-REMEDY-PRD2 Description: The AR System Server CSS-REMEDY-DEV service failed to start due to the following error: AR System Server CSS-REMEDY-DEV is not a valid Win32 application. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Search Menu
That's a much better idea than mine! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 19, 2007 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: Search Menu Add another field to the form you are searching (i.e. an integer field called Sort Order). Set the form to sort by Sort Order then your Menu data. On the Menu remove the checkbox of Sort on Label (this will cause the menu to use the Form's sorting). The Remedy Menu never even needs to reference the Sort Order field. If all of your data has a 0 in the Sort Order field and you change the ones you want at the bottom to a 1 then they will drop to the bottom of the list. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, June 19, 2007 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: Search Menu ** You could add a tilde (~) or a pipe (|) to the front of the 3 items, which will force the menu to sort those three items to the bottom of the menu. It's a very ugly and crude solution, but it would work. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anukampa Malik Sent: Tuesday, June 19, 2007 8:25 AM To: arslist@ARSLIST.ORG Subject: Search Menu Hi List, I have a search menu. Items in the menu are sorted alphabetically. Is there any way in which I can bring some 3 specific items to the bottom of the list and the others remain alphabetically sorted. Thanks Anukampa DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS SERVER CRASH
then I would maybe suggest doing a reinstall of the server using the 'shared' option. This will update all of the files per the install but will make no changes whatsoever to the DB _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** Using the starting commands from the services on the command line did not start the server and did not return an error. Just went back to the comand prompt. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** What if you execute the same command that the service executes...what does that give you? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 9:06 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** Arserver will start up fine from the command line. So why when starting from the armonitor it fails? Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** Ok...anything in the armonitor.log? If you grab the command line that the service executes and execute that on the command line of the server do you receive any errors? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** The arerror.log provided no information at all. It just stopped suddenly at the time the ars crashed. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** What does your arerror.log file say? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:28 AM To: arslist@ARSLIST.ORG Subject: ARS SERVER CRASH ** Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14 AM User: N/A Computer: CSS-REMEDY-PRD2 Description: The AR System Server CSS-REMEDY-DEV service failed to start due to the following error: AR System Server CSS-REMEDY-DEV is not a valid Win32 application. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Unable to save incidents (from incidnet or requester consoles) in Remedy 7
We are getting an error message that says ARERR[8755] The specified plug-in does not exist: REMEDY.ARF.CAI After looking through the api, filter and plugin logs, I have found that the filter CAI:EVT:Outbound_Submit_StartFilterAPI_Async_Local appears to be the one that is failing. Has anyone seen this or point me in the right direction to fix it? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS SERVER CRASH
Looks like this: C:\Program Files\AR System Applications\CSS-REMEDY-DEV\Remedy Service Level Agreements\bin\brsvcbrie.exe -d C:\Program Files\AR System\CSS-REMEDY-DEV -m Monitor-directory: C:\Program Files\AR System\CSS-REMEDY-DEV SNMP-agent-enabled: F C:\Program Files\AR System\CSS-REMEDY-DEV\arserver.exe -i C:\Program Files\AR System\CSS-REMEDY-DEV -l C:\Program Files\Common Files\AR System\Licenses\CSS-REMEDY-DEV -m C:\Program Files\AR System\CSS-REMEDY-DEV\arplugin.exe -i C:\Program Files\AR System\CSS-REMEDY-DEV -m C:\Program Files\AR System\CSS-REMEDY-DEV\arsvcdsp.exe -d C:\Program Files\AR System\CSS-REMEDY-DEV -m #C:\Program Files\AR System\CSS-REMEDY-DEV\arsnmpd.exe -c C:\Program Files\AR System\CSS-REMEDY-DEV\CONF\arsnmpd.cfg udp:161 #C:\Program Files\AR System\CSS-REMEDY-DEV\serverds.exe -i C:\Program Files\AR System\CSS-REMEDY-DEV -m Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, June 19, 2007 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** send out your armonitor.cfg file and lets compare what you have.. Only difference here is that I am on a 64 bit env so if there should be some difference between a 32 and a 64 bit I might be not able to provide you any differences if any.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** Using the starting commands from the services on the command line did not start the server and did not return an error. Just went back to the comand prompt. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** What if you execute the same command that the service executes...what does that give you? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 9:06 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** Arserver will start up fine from the command line. So why when starting from the armonitor it fails? Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, June 19, 2007 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** Ok...anything in the armonitor.log? If you grab the command line that the service executes and execute that on the command line of the server do you receive any errors? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH ** The arerror.log provided no information at all. It just stopped suddenly at the time the ars crashed. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On
Re: ARS SERVER CRASH
What you can try is to follow the steps of a standard file replacement patch. For example, if your server version is 6.3, go to the support site and download the files for the latest, greatest patch for 6.3 (which I think is 21). Then just follow the steps for replacing the files. One of the files that gets replaced is arserver.exe. That'll guarantee that you have a clean, non-corrupt version of arserver.exe on your server. Norm From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: ARS SERVER CRASH We did replace a failing hard drive that was about to fail but that was after the crash. I will check on the arserver.exe. If a corrupted/failed remedy file is the case what would be the best way to certify the files are okay? Reinstall? Uninstall? Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Server crashes on Linux
ARS 7.01? :P -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Dwayne Martin [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/18/2007 07:18 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Server crashes on Linux Hello Everyone, We have a customized AR System on a HPUX-11 system that has worked fine for years. Now we have moved it to a supposedly-superior Red-Hat Linux v4 32 -bit system (ARS 7.01, Oracle 10.2). We tested the system with 15 users at once, and the ARS server crashed about ten times in two hours. Is there some system setting that might be causing this? Dwayne Martin James Madison University Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Unable to save incidents (from incidnet or requester consoles) in Remedy 7
Melissa, What is the patch level of the ServiceDesk you are running also is this a new install? Howard Richter On 6/19/07, Melissa Reed [EMAIL PROTECTED] wrote: We are getting an error message that says ARERR[8755] The specified plug-in does not exist: REMEDY.ARF.CAI After looking through the api, filter and plugin logs, I have found that the filter CAI:EVT:Outbound_Submit_StartFilterAPI_Async_Local appears to be the one that is failing. Has anyone seen this or point me in the right direction to fix it? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Unable to save incidents (from incidnet or requester consoles) in Remedy 7
Melissa, On a Service Desk 7.0.02 P3 installation I saw this exact error in the Requester Console when attempting to submit a request. This began after I removed most lines of ar.conf (or equivalent on Windows) to speed up AR restart while testing some things outside Service Desk. My best guess is that the following lines are critical to this function of the Requester Console, but there are a few others inserted by IM that are probably important as well. Once I replaced these lines, requests save without that error. Plugin-Path: /usr/ar/ar-app/incident/bin Plugin: /usr/ar/ar-app/incident/bin/libcaieventcmd.so In your configuration file, perhaps these lines are missing, have unrecognized end-of-line format for your system, have incorrect paths (or non-existent libcaieventcmd.so or dll) or similar? I hope this helps. Jill Jill E. Anderson North Dakota State University [EMAIL PROTECTED] On 6/19/07, Melissa Reed [EMAIL PROTECTED] wrote: We are getting an error message that says ARERR[8755] The specified plug-in does not exist: REMEDY.ARF.CAI After looking through the api, filter and plugin logs, I have found that the filter CAI:EVT:Outbound_Submit_StartFilterAPI_Async_Local appears to be the one that is failing. Has anyone seen this or point me in the right direction to fix it? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Example of consuming a Remedy Web service.
Does anyone have an example of consuming a Remedy web service using Coldfusion or VB? And possibly the configuration of a working example, i.e. what JRE version or type. Thanks. Randy == Randy Evans A412 (Near Col. E2) 231 W. Michigan Street Milwaukee, WI 53203 Work 414-221-4579; Pager 414-544-7500 #7302; Pager Email: [EMAIL PROTECTED] 1-877-932-7870 2748304 8am-4:30pm M-F ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Unable to save incidents (from incidnet or requester consoles) in Remedy 7
I see Rick pointed you to the CAI (App Registry) form. That was one place that needed to be changed. Also we had some issues like yours with patch 2 of the release, BMC fixed it in patch 3. Howard On 6/19/07, Jill E [EMAIL PROTECTED] wrote: Melissa, On a Service Desk 7.0.02 P3 installation I saw this exact error in the Requester Console when attempting to submit a request. This began after I removed most lines of ar.conf (or equivalent on Windows) to speed up AR restart while testing some things outside Service Desk. My best guess is that the following lines are critical to this function of the Requester Console, but there are a few others inserted by IM that are probably important as well. Once I replaced these lines, requests save without that error. Plugin-Path: /usr/ar/ar-app/incident/bin Plugin: /usr/ar/ar-app/incident/bin/libcaieventcmd.so In your configuration file, perhaps these lines are missing, have unrecognized end-of-line format for your system, have incorrect paths (or non-existent libcaieventcmd.so or dll) or similar? I hope this helps. Jill Jill E. Anderson North Dakota State University [EMAIL PROTECTED] On 6/19/07, Melissa Reed [EMAIL PROTECTED] wrote: We are getting an error message that says ARERR[8755] The specified plug-in does not exist: REMEDY.ARF.CAI After looking through the api, filter and plugin logs, I have found that the filter CAI:EVT:Outbound_Submit_StartFilterAPI_Async_Local appears to be the one that is failing. Has anyone seen this or point me in the right direction to fix it? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARERR 9200 when attempting to access a flashboard
I'm replying to my own post with more info, because our 3rd party support is essentially useless. I've noticed that this ARERR 9200 isn't an issue with non-admin vs. admin users. If I view this console that has flashboards via opening the console form, there is no error. It's when I arrive at the console via the Home Page selection that I receive ARERR 9200, regardless of whom I am logged in as. I haven't worked with configuring home pages for users before. I'm missing something. Since the problem is with flashboard fields, does this have something to do with how mid-tier loads a home page? Thanks, Dave On 6/14/07, David Seidman [EMAIL PROTECTED] wrote: Hi Listers, BMC Remedy documentation and the knowledge base aren't helpful in explaining the ARERR 9200 I'm seeing when a non-admin user tries to view a flashboard. ARERR [9200] User has no access permission to flashboard object name The error guide says: User has no access permission to name_of_object. You attempted to perform an operation (for example, opening a form) to which you have no permissions. Check with your administrator. So I've done the obvious of making sure the user and flashboard object permissions align. This is on a development server (ARS 7.0.1 running a customized ITSM 6.0), and I suspect I might have caused this when I removed some seemingly unnecessary Public group permissions that ITSM 6 and prior versions have throughout the app. It would seem there's something obvious that I haven't checked, but I'm not catching it right now, so I thought I'd run this by the list. Thanks, Dave -- David H. Seidman Senior Analyst (Remedy Application Development) Duke University, Office of Information Technology [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARERR 9200 when attempting to access a flashboard
Are you opening the form differently from the Home Page selection (Query vs Submit...)? Is this console the Home Page or do you have something like a button on the Home page that opens this console? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Seidman Sent: Tuesday, June 19, 2007 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 9200 when attempting to access a flashboard ** I'm replying to my own post with more info, because our 3rd party support is essentially useless. I've noticed that this ARERR 9200 isn't an issue with non-admin vs. admin users. If I view this console that has flashboards via opening the console form, there is no error. It's when I arrive at the console via the Home Page selection that I receive ARERR 9200, regardless of whom I am logged in as. I haven't worked with configuring home pages for users before. I'm missing something. Since the problem is with flashboard fields, does this have something to do with how mid-tier loads a home page? Thanks, Dave On 6/14/07, David Seidman [EMAIL PROTECTED] wrote: Hi Listers, BMC Remedy documentation and the knowledge base aren't helpful in explaining the ARERR 9200 I'm seeing when a non-admin user tries to view a flashboard. ARERR [9200] User has no access permission to flashboard object name The error guide says: User has no access permission to name_of_object. You attempted to perform an operation (for example, opening a form) to which you have no permissions. Check with your administrator. So I've done the obvious of making sure the user and flashboard object permissions align. This is on a development server (ARS 7.0.1 running a customized ITSM 6.0), and I suspect I might have caused this when I removed some seemingly unnecessary Public group permissions that ITSM 6 and prior versions have throughout the app. It would seem there's something obvious that I haven't checked, but I'm not catching it right now, so I thought I'd run this by the list. Thanks, Dave -- David H. Seidman Senior Analyst (Remedy Application Development) Duke University, Office of Information Technology [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARERR 9200 when attempting to access a flashboard
David, I have recently noticed that despite the fact that 7.x MT no longer requires a client-side JRE, the Flashboards still do. Support has validated that. Could this be your issue? Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Seidman Sent: Tuesday, June 19, 2007 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 9200 when attempting to access a flashboard ** I'm replying to my own post with more info, because our 3rd party support is essentially useless. I've noticed that this ARERR 9200 isn't an issue with non-admin vs. admin users. If I view this console that has flashboards via opening the console form, there is no error. It's when I arrive at the console via the Home Page selection that I receive ARERR 9200, regardless of whom I am logged in as. I haven't worked with configuring home pages for users before. I'm missing something. Since the problem is with flashboard fields, does this have something to do with how mid-tier loads a home page? Thanks, Dave On 6/14/07, David Seidman [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Hi Listers, BMC Remedy documentation and the knowledge base aren't helpful in explaining the ARERR 9200 I'm seeing when a non-admin user tries to view a flashboard. ARERR [9200] User has no access permission to flashboard object name The error guide says: User has no access permission to name_of_object. You attempted to perform an operation (for example, opening a form) to which you have no permissions. Check with your administrator. So I've done the obvious of making sure the user and flashboard object permissions align. This is on a development server (ARS 7.0.1 running a customized ITSM 6.0), and I suspect I might have caused this when I removed some seemingly unnecessary Public group permissions that ITSM 6 and prior versions have throughout the app. It would seem there's something obvious that I haven't checked, but I'm not catching it right now, so I thought I'd run this by the list. Thanks, Dave -- David H. Seidman Senior Analyst (Remedy Application Development) Duke University, Office of Information Technology [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Unable to save incidents (from incidnet or requester consoles) in Remedy 7
This is a new install. We just yesterday installed 7.0.02 patch 4 hoping that it would resolve the issue, but it hasn't. On Jun 19, 11:32 am, Howard Richter [EMAIL PROTECTED] wrote: Melissa, What is the patch level of the ServiceDesk you are running also is this a new install? Howard Richter On 6/19/07, Melissa Reed [EMAIL PROTECTED] wrote: We are getting an error message that says ARERR[8755] The specified plug-in does not exist: REMEDY.ARF.CAI After looking through the api, filter and plugin logs, I have found that the filter CAI:EVT:Outbound_Submit_StartFilterAPI_Async_Local appears to be the one that is failing. Has anyone seen this or point me in the right direction to fix it? ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Need help: AR Filter API documentation and download
All, The developer community site is unavailable and I am unable to dig up download and examples for AR Filter API usage for both Perl and JAVA. Does anyone have download with sample forms(def files) and documents for AR Filter API? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ODBC Driver: AR System ODBC Driver version 7.x
Well I've been unable to get the remedy data into a MS sql database. Either I get an error about cannot fetch a row, or I get an error on driver not capable. However both methods return the field names and data types. Once I can get the data into a standard dfb system this issue will go away. It sounds like may solve your problem as well. I can certainly understand why the remedy odbc driver will not do joins, but it still makes things rather difficult... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, June 19, 2007 11:35 To: arslist@ARSLIST.ORG Subject: Re: ODBC Driver: AR System ODBC Driver version 7.x Daniel, That's exactly the same issue I had last night when I tried playing around with the command feature then.. I joined two tables using the command feature, a simple join like select * from a, b where field = field On trying to create a simple report out of it, no data would display.. I am on MS-SQL 2005 too and am using Crystal XI. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Daniel Buchanan Sent: Tuesday, June 19, 2007 8:03 AM To: arslist@ARSLIST.ORG Subject: Re: ODBC Driver: AR System ODBC Driver version 7.x The AR system odbc connection will not do any joins, this is by design. Here's the official announcement: http://support.bmc.com/KMSUSER/DocView_SHFrame.htm?p=user=publicd=/kms publ ic/KM-3462.htmvg=selfhelp The only workaround for this issue that we have come up with is to pull the individual tables into a standard sql environment and then use that set as the data source for reporting. There are some issues doing this, I have another thread on the issue. The issue is that I can't seem to get the odbc driver to pull any information when I'm doing it in ms sql 2005. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Tuesday, June 19, 2007 05:36 To: arslist@ARSLIST.ORG Subject: Re: ODBC Driver: AR System ODBC Driver version 7.x Hi Joe, This is actually a Crystal feature that has been around for a while now. I don't think it can be used to do joins (at least efficient ones anyway) against the AR system database as I'm pretty sure the control provided by the AR System ODBC driver just isn't up to it. This makes sense when you consider that at the database level a single AR table (form) uses data from several underlying tables. You are limited to doing a (very slow) join by combining multiple data sources referencing the same AR system server or you can use the AR created native database views instead. It has been a while since I've used the command feature in Crystal but I seem to recall it being used with an order by clause to enforce a particular order for gathering data into a report. I guess it could also be used in combination with a parameter to pass a query to a report. If the query is passed to the report then it could be displayed as data in the report. In short I guess the command feature does have its uses but probably won't help get around the issue with joins you were hoping it would. Rod -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, 19 June 2007 5:06 AM To: arslist@ARSLIST.ORG Subject: ODBC Driver: AR System ODBC Driver version 7.x After configuring the AR System ODBC Driver to connect to crystal, I see an option right on the top of the list of all available tables, called 'Add Command'. Was this option available in the previous versions of the AR System ODBC driver??? From the looks of it you can write an SQL statement to create a view to report out of.. I'm beginning to think this might be useful to create a join view of tables to report out of without creating the join form within Remedy.. Has anyone used this option before? And what have you'll done using this option. I'd like to see what different reporting possibilities this option makes available to a report developer. Joe No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.472 / Virus Database: 269.9.1/854 - Release Date: 6/19/2007 1:12 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Need help setting up a view form.
That was it. I forgot about creating the view in the database first. Thanks! rlanders wrote: Brooks, Try creating a view of the Oracle table in the Remedy (ARAdmin) sql server database. Then, in the Remedy admin tool, you can create the view form and reference the sql server view by name. Hope that helps. brooksm wrote: I am running ARS 7.0 on SQL Server 2005 and need to create a view form of an Oracle table. So far i have created the dblink and can query oracle directly from SQL Server. I need help with the syntax of the view form connection in Remedy Admin. The syntax i've tried is: LINK.OWNER.TABLE [EMAIL PROTECTED] None have worked. I already have several view forms set up like this, but it's been so long since it was set up that I forgot the syntax and as far as I know, there is nowhere in the workflow object that stores this once the view form is created. Thanks Brooks -- View this message in context: http://www.nabble.com/Need-help-setting-up-a-view-form.-tf3930950.html#a11199777 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Date/time format
Hello List, I have a problem with the date/time format on our ARS server. At the moment our format is like this (if I write $TIMESTAMP$ somewhere) MM/DD/YY HH:MM:SS AM/PM But we use the following format in Russia - DD/MM/YY HH:MM:SS without AM/PM I tried to find how to change the date/time format in the documentation, but this doesn't describe how to set it - ARDATE The date format used by the program. UNIX only-This value consists of a string of operators as defined by the strftime library call (some combinations appear successfully, but cannot be translated for input). If you do not set this variable, the system uses the date format for the language specified by the LANG environment variable. What does it mean - as defined by the strftime library call? Could you give an example? Thank you. ENV: ARS 6.3 Oracle 9.2i Solaris 9 Kind Regards / C ? Dmitry Bezhenar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Date/Time/Login+ append to WorkLog
I apologize if this is a newbie question, but I have been unable to locate the information I need. I am trying to find what workflow appends the Date/Time/Login+ into each Worklog entry. I have tried running AL and Filter logs on both the client and server, but cannot seem to track down when/where this is happening. I am trying to add more information into this entry if possible. Please let me know if anyone has an idea where the data comes from. ARS 6.3 Help Desk 5.6 Win2K3 Server Thanks, Shane Buchholz Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Date/Time/Login+ append to WorkLog
Shane, If you're referring to information in a diary field, that is an automated process that is part of the diary field as defined by Remedy. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shane Buchholz Sent: Tuesday, June 19, 2007 1:59 PM To: arslist@ARSLIST.ORG Subject: Date/Time/Login+ append to WorkLog ** I apologize if this is a newbie question, but I have been unable to locate the information I need. I am trying to find what workflow appends the Date/Time/Login+ into each Worklog entry. I have tried running AL and Filter logs on both the client and server, but cannot seem to track down when/where this is happening. I am trying to add more information into this entry if possible. Please let me know if anyone has an idea where the data comes from. ARS 6.3 Help Desk 5.6 Win2K3 Server Thanks, Shane Buchholz Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Help with data on ConfigAddSkillDialog form
I created a schema. The schema name shows up in the Module but the Category data does not match. I have tried tirelessly to manipulate the SHR:Category menu that is attached but it is not working. Has anyone has this experience? What I am trying to do really, is develop a new application. Our environment is ARS 6.0, Helpdesk 5.0 Bola 410.585.3143 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are image001.gif
Re: Modify All Nulls Description Field = Possible Bug?
Has anyone heard about a fix on this? Thanks Kyle Francois - BTT wrote: Hi All, This looks like bug number SW00264343. Regards Francois -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: 04 June 2007 10:23 PM To: arslist@ARSLIST.ORG Subject: Re: Modify All Nulls Description Field = Possible Bug? Hi Jase, We had a similar issue and looking closer at the log it was found that one activelink was setting the description field to null on Window Open action when Modify All operation was performed. Thanks, Mohan --- Jase Brandon [EMAIL PROTECTED] wrote: Hello All, Help Desk 7.0.02 When just discovered that when I perform a modify all operation on Case, I get ARERR [326] Required field cannot be reset to a NULL value : 24007 24007 is the Description Field. I logged Active Links/Filters and saw nothing in the log that would set the Description field to Null. Has anyone else had this problem? I already submitted this to support, but have heard nothing back from them. (surprise) Thanks in Advance, Jase Brandon Remedy Administration/Development Customer Support Systems Group Desk - (615) - 320-4494 Cell - (334) - 318-5426 [EMAIL PROTECTED] DaVita Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Moody friends. Drama queens. Your life? Nope! - their life, your story. Play Sims Stories at Yahoo! Games. http://sims.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Kyle Whitley Systems Support Specialist Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: does anyone knows what happened to developer community?? no downloads available. EOM
The download list becoming blank was not intentional. If/When I get more info on what happened, I'll let you all know. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, June 19, 2007 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: does anyone knows what happened to developer community?? no downloads available. EOM ** Note from June 11th was that it was in maintenance mode only until it was replaced with a bigger and better developer community. It was unsupported. So either BMC is about ready to release the next community or it's gone for ever. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Patel, Kamlesh R. Sent: Tuesday, June 19, 2007 11:07 AM To: arslist@ARSLIST.ORG Subject: does anyone knows what happened to developer community?? no downloads available. EOM ** __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Weirdness and the Worklog
I am doing some testing on the ARS 7.0.1 patch 2 user client and I am seeing some weird things with the worklog. After creating a new Helpdesk case (HD 5.5), It appears the worklog is not getting cleared after the case is created and when you begin to create a new case from the same screen (it appears all fields have been cleared) the worklog information from previously created case still resides in the worklog when you click on the worklog button. However, it does appear once you save that case that the bogus information goes away. Any clues? It appears that some temp field is not getting cleared and the worklog is displaying that info. Thanks Kyle ARS 6.3 p 21 ITSM 5.5 ARS User Client 7.0.1 p 2 -- Kyle Whitley Systems Support Specialist Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Date/Time/Login+ append to WorkLog
This action will not appear in a logfile, if I remember correctly. Like David Shellman said, it is system-generated. Just accept that the system-generated information is something you can't change and add to what's there. I tried several different things in a development environment until I got the format I wanted. Use a filter to do the work when you can so it will take place on the server. On 6/19/07, Shane Buchholz [EMAIL PROTECTED] wrote: ** I apologize if this is a newbie question, but I have been unable to locate the information I need. I am trying to find what workflow appends the Date/Time/Login+ into each Worklog entry. I have tried running AL and Filter logs on both the client and server, but cannot seem to track down when/where this is happening. I am trying to add more information into this entry if possible. Please let me know if anyone has an idea where the data comes from. ARS 6.3 Help Desk 5.6 Win2K3 Server Thanks, Shane Buchholz Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. __20060125___This posting was submitted with HTML in it___ -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: does anyone knows what happened to developer community?? no downloads available. EOM
But still they could keep the old community up and running until they get the new one up and running. $0.02; the new community will be up and running early next year :-) -- Jarl On 6/19/07, Rick Cook [EMAIL PROTECTED] wrote: ** According to BMC, it is being re-done, and the new version will be ready...when it's ready. That sound you hear is me not holding my breath in anticipation... Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Patel, Kamlesh R. Sent: Tuesday, June 19, 2007 8:07 AM To: arslist@ARSLIST.ORG Subject: does anyone knows what happened to developer community?? no downloads available. EOM ** __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
patch downloads
Howdy All, I am wondering if there is a problem with patch down loads on the support site. I get caught exception errors and nothing will load But I can go to the regular download site and get the other products without ay problem Anybody else having this issue? I have tried this on IE7, Netscapte 9, Camino, Safari Firebox. All with the same results from 3 different pc's. Thank You, Chris Doble Mobile: 949-533-5346 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Slow Performance when migrated from 9i to 10 G
That seems consistent with the performance tradeoffs that are endemic to DB settings. Either searches are slow but submits/modifies are fast, or the other way around. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rocky Rockwell Sent: Tuesday, June 19, 2007 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: Slow Performance when migrated from 9i to 10 G I would like to ask a question. The slow performance seen was for doing a search or submit/modify of tickets? We are seeing slow performance on submit and modify but our searches are pretty fast. *Rocky* Rocky Rockwell eMA Team - Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Grooms, Frederick W wrote: Our db server (shared by multiple databases) was having some performance problems. Remedy was not the actual culprit but management felt that it was a good time to check the settings of all databases on it. The advisor pointed out latch contention because of not sharing cursors. At the same time the DBA turned on the ASMM - Automatic Shared Memory Management feature (and the sga_max_size and SGA_TARGET parameters). Knocking on WoodSince adding the cursor_sharing the system has been stable/Knocking on Wood Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Tuesday, June 19, 2007 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: Slow Performance when migrated from 9i to 10 G ** Fred - did you follow the ADDM (advisor) or did you do this because of another reason? On 6/19/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** According to our DBA Oracle 10G does not support the Rule based optimizer that you may have been using inder 9i. Look into the Oracle's Cursor Sharing for BMC(r) Remedy(r) Products white paper on setting your cursor sharing to similar or force After we changed this parameter (In the db and the ar.conf) our speed increased Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Francois - BTT Sent: Tuesday, June 19, 2007 3:42 AM To: arslist@ARSLIST.ORG Subject: Re: Slow Performance when migrated from 9i to 10 G Hi Shamhoon Did you get any feedback from the list regarding this issue. We experience a similar problem now. Regards Francois From: Action Request System discussion list(ARSList) [mailto: __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: patch downloads
I just downloaded a vs 5 patch Wes Parton - ext. 73094 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Doble Sent: Tuesday, June 19, 2007 3:59 PM To: arslist@ARSLIST.ORG Subject: patch downloads ** Howdy All, I am wondering if there is a problem with patch down loads on the support site. I get caught exception errors and nothing will load But I can go to the regular download site and get the other products without ay problem Anybody else having this issue? I have tried this on IE7, Netscapte 9, Camino, Safari Firebox. All with the same results from 3 different pc's. Thank You, Chris Doble Mobile: 949-533-5346 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: MidWest RUG scheduled for June 26, 2007 - Chicago
Folks, I have also added the ability to register online for the meeting, so please login and register! We're looking forward to seeing you all there next week! Matt Reinfeldt _ From: Susan Palmer [mailto:[EMAIL PROTECTED] Sent: Monday, June 18, 2007 2:49 PM To: arslist@ARSLIST.ORG Subject: RUG: MidWest RUG scheduled for June 26, 2007 - Chicago ** Our next meeting meeting is scheduled for June 26, 2007, in Chicago. Please go to www.remedyusergroups.com to get Agenda details in the MWRUG Forum / Meetings area and be sure to RSVP ASAP. Everyone is welcome. See you then, Susan Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 Office: 312-529-5325 Cell: 312-502-7687 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Deployable Application Permissions Issue
Marc, From the application listed in the object list. I reread about applications and permissions last night and didn't fine anything. Please help! :) Thanks, Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marc Simmons Sent: Tuesday, June 19, 2007 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Deployable Application Permissions Issue --=_Part_60361_19971289.1182258669057 Content-Type: text/plain; charset=ISO-8859-1; format=flowed Content-Transfer-Encoding: 7bit Content-Disposition: inline Brian, How did you create the shortcut... ie from a form, or from an application? Marc On 6/18/07, Brian Gillock [EMAIL PROTECTED] wrote: ** Listers, I've been working on an application for a long while, and only ever opened it up by opening the user tool, the object list, then the apps Home Page. It never occurred to me that, it would act any differently from a shortcut to the application. Now, I'm testing the application shortcut and it's not bringing up Primary Form. It pops open a default home page with the message no applications or entry points. Under application properties there is a primary form set, and that primary form is added as an access point. Permissions are set for all roles for access. And the state of the app is maintenance (though I have tried production as well). The groups are mapped to the roles. The primary form is also set for entry point in search mode. If I put the user in the Administrators group, it opens the primary form, but in New mode. The users all work fine if I go straight user tool and open the primary form from the object list. Any help would be greatly appreciated! Thank you, Brian __20060125___This posting was submitted with HTML in it___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are --=_Part_60361_19971289.1182258669057 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable Content-Disposition: inline ** divBrian,/div divnbsp;/div divHow did you create the shortcut... ie from a form, or from an applicat= ion?/div divnbsp;/div divMarcbrbrnbsp;/div divspan class=3Dgmail_quoteOn 6/18/07, b class=3Dgmail_sendername= Brian Gillock/b lt;a href=3Dmailto:[EMAIL PROTECTED]b= [EMAIL PROTECTED]/agt; wrote:/span blockquote class=3Dgmail_quote style=3DPADDING-LEFT: 1ex; MARGIN: 0px 0= px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid**=20 div bgcolor=3D#ff divfont face=3DVerdana size=3D2 p style=3DMARGIN: 0in 0in 0ptfont size=3D3font face=3DCalibriLi= sters,/font/font/p p style=3DMARGIN: 0in 0in 0ptfont size=3D3font face=3DCalibrin= bsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp= ;nbsp;nbsp; I've been working on an application for a long while, and onl= y ever opened it up by opening the user tool, the object list, then the app= s Home Page.nbsp; It never occurred to me that, it would act any differe= ntly from a shortcut to the application.nbsp; Now, I'm testing the applica= tion shortcut and it's not bringing up Primary Form.nbsp; It pops open a d= efault home page with the message no applications or entry points.nbsp; Un= der application properties there is a primary form set, and that primary fo= rm is added as an access point.nbsp; Permissions are set for all roles for= access.nbsp; And the state of the app is maintenance (though I have tried= production as well).nbsp; The groups are mapped to the roles.nbsp; The p= rimary form is also set for entry point in search mode.nbsp; If I put the = user in the Administrators group, it opens the primary form, but in New mod= e.nbsp; nbsp;The users all work fine if I go straight user tool and open = the primary form from the object list. /font/font/p p style=3DMARGIN: 0in 0in 0ptfont face=3DCalibri size=3D3nbsp;/= font/p p style=3DMARGIN: 0in 0in 0ptfont size=3D3font face=3DCalibriAn= y help would be greatly appreciated!/font/font/p p style=3DMARGIN: 0in 0in 0ptfont size=3D3font face=3DCalibriTh= ank you,/font/font/p p style=3DMARGIN: 0in 0in 0ptfont size=3D3font face=3DCalibriBr= ian/font/font/p/font/div/div__20060125___Th= is posting was submitted with HTML in it___ /blockquote/divbrbr clea= r=3Dall br-- brMarc SimmonsbrRemedy Administratorbrbrquot;Everyday above= ground is a good day... the rest is a choice!quot;=20 __20060125___This posting was submitted with HTML in it___ --=_Part_60361_19971289.1182258669057-- -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.472 / Virus Database: 269.8.17/850 - Release Date: 6/15/2007 11:31 AM
Anybody running ARS 7 on Oracle 10g XE (XE is free)
Anybody out there running ARS 7.x on Oracle 10g XE (Express Edition)? Oracle 10g XE is not listed on the Remedy compatibility matrix (why??), but maybe somebody has given it a shot... XE is free since 02/2006, according to this Oracle press release: http://www.oracle.com/corporate/press/2006_feb/oraclexega-022806.html The software can be downloaded for free from the Oracle Technology Network at: http://www.oracle.com/technology/xe. Oracle Database XE is available for download, usage and distribution at no charge. Any feedback is appreciated thx, Guillaume ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)
** ? XE can only go to 4 gig and wont let youu allocate any more space to the DB and it also only has single channel backups. Due to the nature of the changed datatypes in ARS 7.0 the clob storage will quickly suck up the 4 gig unless you store the clobs inline. Seriously only use this DB for eval testing and avoid the head ache later. From: "Action Request System discussion list(ARSList)" arslist@arslist.org [mailto:"Action Request System discussion list(ARSList)" arslist@arslist.org] On Behalf Of Guillaume Rheault [EMAIL PROTECTED]Sent: Wednesday, 20 June 2007 9:18 AMTo: arslist@arslist.orgSubject: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** Anybody out there running ARS 7.x on Oracle 10g XE (Express Edition)? Oracle 10g XE is not listed on the Remedy compatibility matrix (why??), but maybe somebody has given it a shot... XE is free since 02/2006, according to this Oracle press release: http://www.oracle.com/corporate/press/2006_feb/oraclexega-022806.html "The software can be downloaded for free from the Oracle Technology Network at: http://www.oracle.com/technology/xe. Oracle Database XE is available for download, usage and distribution at no charge." Any feedback is appreciated thx, Guillaume __20060125___This posting was submitted with HTML in it___ -- This transmission is for the intended addressee only and is confidential information. If you have received this transmission in error, please notify the sender and delete the transmission. The contents of this e-mail are the opinion of the writer only and are not endorsed by the Mincom Group of companies unless expressly stated otherwise. -- __20060125___This posting was submitted with HTML in it___
Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)
** I never intended to have this on test or production system. I was just considering it for a demo environment. But now that you mention the 4 GB limit, it may not be even good for thatthanks for the heads up From: Greg ElphickSent: Tue 06/19/07 7:25 PMTo: arslist@ARSLIST.ORGSubject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** ? XE can only go to 4 gig and wont let youu allocate any more space to the DB and it also only has single channel backups. Due to the nature of the changed datatypes in ARS 7.0 the clob storage will quickly suck up the 4 gig unless you store the clobs inline. Seriously only use this DB for eval testing and avoid the head ache later. From: "Action Request System discussion list(ARSList)" arslist@arslist.org [mailto:"Action Request System discussion list(ARSList)" arslist@arslist.org] On Behalf Of Guillaume Rheault [EMAIL PROTECTED]Sent: Wednesday, 20 June 2007 9:18 AMTo: arslist@arslist.orgSubject: Anybody running ARS 7 on Oracle 10g XE (XE is free) ** Anybody out there running ARS 7.x on Oracle 10g XE (Express Edition)? Oracle 10g XE is not listed on the Remedy compatibility matrix (why??), but maybe somebody has given it a shot... XE is free since 02/2006, according to this Oracle press release: http://www.oracle.com/corporate/press/2006_feb/oraclexega-022806.html "The software can be downloaded for free from the Oracle Technology Network at: http://www.oracle.com/technology/xe. Oracle Database XE is available for download, usage and distribution at no charge." Any feedback is appreciated thx, Guillaume __20060125___This posting was submitted with HTML in it___ -- This transmission is for the intended addressee only and is confidential information. If you have received this transmission in error, please notify the sender and delete the transmission. The contents of this e-mail are the opinion of the writer only and are not endorsed by the Mincom Group of companies unless expressly stated otherwise. -- __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)
Tried using SQL server 2005 express edn (free) on my laptop with ARS 7. The installation was failing. Anyone tried it successfully. Murtuza Bookwala -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: 20 June 2007 09:53 To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) Yes, using it on my laptop with 7.x But only for small development tasks... -- Jarl On 6/20/07, Guillaume Rheault [EMAIL PROTECTED] wrote: ** Anybody out there running ARS 7.x on Oracle 10g XE (Express Edition)? Oracle 10g XE is not listed on the Remedy compatibility matrix (why??), but maybe somebody has given it a shot... XE is free since 02/2006, according to this Oracle press release: http://www.oracle.com/corporate/press/2006_feb/oraclexega-022806.html The software can be downloaded for free from the Oracle Technology Network at: http://www.oracle.com/technology/xe. Oracle Database XE is available for download, usage and distribution at no charge. Any feedback is appreciated thx, Guillaume __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)
Tried it, but did also fail on my laptop. So I then installed XE -- Jarl On 6/20/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Tried using SQL server 2005 express edn (free) on my laptop with ARS 7. The installation was failing. Anyone tried it successfully. Murtuza Bookwala -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: 20 June 2007 09:53 To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) Yes, using it on my laptop with 7.x But only for small development tasks... -- Jarl On 6/20/07, Guillaume Rheault [EMAIL PROTECTED] wrote: ** Anybody out there running ARS 7.x on Oracle 10g XE (Express Edition)? Oracle 10g XE is not listed on the Remedy compatibility matrix (why??), but maybe somebody has given it a shot... XE is free since 02/2006, according to this Oracle press release: http://www.oracle.com/corporate/press/2006_feb/oraclexega-022806.html The software can be downloaded for free from the Oracle Technology Network at: http://www.oracle.com/technology/xe. Oracle Database XE is available for download, usage and distribution at no charge. Any feedback is appreciated thx, Guillaume __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
