Re: How to implement 'Follow the sun' at ARS6.3

[jaya munjal]

Hi Manish
   
  Can you briefly describe your environment architecture, do you have different 
ARS servers across geographical locations. Do you use DSO.
   
  Regards
  Jaya

Manish SINGLA <[EMAIL PROTECTED]> wrote:
  Hello List,

Please advice how we can implement 'Follow the sun' at ARS6.3 as we have user 
from different geographical locations.

Best regards, 

Manish Singla
Technical Architect OOCIO
Information & Communication Technology 

STMicroelectronics 
Office : +91 120 4006247



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"


   
-
Take the Internet to Go: Yahoo!Go puts the Internet in your pocket: mail, news, 
photos & more. 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

patch004 fixes the junk license characters in the admin tool

[Tony Worthington]

SW00266088
BMC Remedy Administrator displays junk characters when showing application 
license usage.
I only post because there was just a thread around this exact issue.


-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911

CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received.  Kohl's 
reserves the right to monitor messages to or from authorized Kohl's Associates 
at any time
without any further consent.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: SLM and Business/Holiday Time Segments

[Rami S Ayoub]

**

I have the same issue after I configure the Group but my SLM is working over 
the weekend ?

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Eli Schilling
Sent: Thursday, August 23, 2007 11:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM and Business/Holiday Time Segments

 

Rick, Peter,

 

Thanks for your help...I found where to relate the time segments to the 
entities and its working great!  Much appreciated!

 

Eli

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Rick Cook
Sent: Thursday, August 23, 2007 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: SLM and Business/Holiday Time Segments

** 

You need to set up Business Time Segments for both your normal work schedule 
and your holidays, and then you may optionally set up work hours for each 
Support Group, though it's really only necessary for those groups whose hours 
are outside the main ones for each company. 

 

Rick
 

On 8/23/07, Lammey, Peter A. <[EMAIL PROTECTED]  > 
wrote: 

** 

I believe that you can now set the Business Hours and Holiday schedule and link 
them to the Support Group.

If you look in CTM:SupportGroup there is a tab "Business Hours and Holidays".

It is here that you can set the hours for the group and also indicate which 
Holiday tag the group will recognize.

Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

 

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Eli Schilling
Sent: Thursday, August 23, 2007 2:12 PM
To: arslist@ARSLIST.ORG 
Subject: SLM and Business/Holiday Time Segments

 

** 

So there's a new Business Time app in ITSM 7 and it changes the way one must go 
about linking availibility to a service level target.  Either I'm missing 
something in the documentation or there's no cut and dry way to do this.  Some 
of our techs only work monday - friday so how do I avoid having them miss SLT's 
over the weekend?  

 

Any guidance on this would be greatly appreciated!!

 

Thanks in advance!

 

Eli

__20060125___This posting was submitted with HTML in it___ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Custom ARDBC Plugin

[arthurj]

Without the custom plugin loaded, I used GlowCode on arplugin.exe to detect
Native Memory Leaks and it reported 48 of them:

Searching for native heap leaks ...
>pipe.transact Native.FindLeaks 0 4 0x1 0
7 leaks found in heap 0x14
1 leaks found in heap 0x24
0 leaks found in heap 0x25
37 leaks found in heap 0x32
1 leaks found in heap 0x3e
2 leaks found in heap 0x40e
48 leaks found in all heaps
=ok
True, a System.Boolean
>pipe.transact info.ShowCrtHeaps
0x32 msvcrt.dll
=ok
True, a System.Boolean
Done.
Look in NativeMemory tab of Summary pane for list of leaks.
Sort list by clicking on Leak column in StackId pane.


arthurj wrote:
> 
> I have a custom ARDBC kind of plugin which I am testing on my Windows
> system with 6.3 patch 20. 
> I notice that when I have workflow accessing the ARDBC plugin, using a
> vendor form that is based on this plugin, in the logs I only notice
> CreateInstance function getting invoked. 
> 
> Shouldn't ARS be also calling the DeleteInstance as well, once the
> interaction is complete from the User tool?
> 
> I also notice that the arplugin seems to be showing a growth in memory and
> stays that way - from 18260K at the start of plugin service to 18580K
> after my workflow accessed this plugin from a menu based on the
> corresponding vendor form. Does this mean the arplugin service has a
> memory leak problem?
> 
> Arthur
> 

-- 
View this message in context: 
http://www.nabble.com/Custom-ARDBC-Plugin-tf4323437.html#a12312243
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Custom ARDBC Plugin

[arthurj]

I have a custom ARDBC kind of plugin which I am testing on my Windows system
with 6.3 patch 20. 
I notice that when I have workflow accessing the ARDBC plugin, using a
vendor form that is based on this plugin, in the logs I only notice
CreateInstance function getting invoked. 

Shouldn't ARS be also calling the DeleteInstance as well, once the
interaction is complete from the User tool?

I also notice that the arplugin seems to be showing a growth in memory and
stays that way - from 18260K at the start of plugin service to 18580K after
my workflow accessed this plugin from a menu based on the corresponding
vendor form. Does this mean the arplugin service has a memory leak problem?

Arthur
-- 
View this message in context: 
http://www.nabble.com/Custom-ARDBC-Plugin-tf4323437.html#a12311929
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Remedy Style Sheets

[Jack Samson]

All,

I want to change the background color of a form on the Mid-Tier without 
changing it in the User tool.  Does anyone know if their is a tag in the 
ARSystem stylesheet to change the background color without changing it it on 
the form itself?   Is their a javascript function that can be used?



Mid-Tier version 6.3 Patch 21
New Atlanta

_
Booking a flight? Know when to buy with airfare predictions on MSN Travel. 
http://travel.msn.com/Articles/aboutfarecast.aspx&ocid=T001MSN25A07001


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

OCLARUG

[Katherine Hoffner]

Is anyone going to the OCLARUG meeting today.  If you are,  do you have the
address?  I rsvp'd but never received a response.  Do you think I can still
attend?

-- 
Katherine

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: OCLARUG

[Jeff Lockemy (Serco North America)]

Hi Katherine,

 

Here is the information (below).

 

Cheers,
Jeff

 

 

 

Hello OC.LA.RUG Members:

 

There is still time to RSVP for the OC.LA.RUG Meeting on August 24, 2007
from 11:30 AM until 2:30 PM.  Please send your RSVP to [EMAIL PROTECTED]

 

The meeting will be held at:

 

Kawasaki Motors Corp., U.S.A.

9950 Jeronimo Road Irvine, Ca. 92618

 

At the end of the meeting I would like to discuss the following with the

group:

 

1.  Frequency of meetings.

2.  Speakers - who would you like to hear from?  What topics are of most
value and interest.

3.  Venues for future meetings.

 

Complete Agenda is as follows:

 

Arrival and Welcome - 11:30 - 12:00

 

Lunch - 12:00 - Hosted by Column Technologies

 

Kelly Heikkila, Director of Product Development for Kinetic Data 12:30 -
2:00

 

Kelly will discuss Kinetic's three latest product offerings which include:

 

Kinetic Request:  A Built-on-BMC Remedy service request management making
your service catalog actionable and giving your customers/employees the
web-based interface they've always wanted to submit requests.

 

Kinetic Survey:  A Built-on-BMC Remedy survey system for timely, rule-based,
actionable surveys from any OOB or custom Remedy application.

 

Kinetic Calendar:  A Built-on-BMC Remedy calendar tool for displaying and
managing any Remedy data in a calendar format -- Change Requests, On Call
Calendars, Process Reviews and more.

 

As a developer, Kelly will discuss how Kinetic Data, approaches development
in Remedy including Remedy UI, Java API, and displaying Remedy data on the
web.

 

As the Director of Product Development for Kinetic Data Kelly's
responsibilities include everything from design work for Kinetic's products,
to debugging active links alongside Kinetic's Remedy developers, to
assisting customers during the implementation of Kinetic's solutions.

Kelly has been developing in Remedy since 2001.  Kelly is also proficient in
HTML, CSS, Javascript, Java and other web technologies.

 

Kinetic Data is one of the largest and most experienced third-party BMC
Remedy software companies in the world. As the only company exclusively
focused on developing BSM and service delivery management (SDM) software
tools specifically for BMC Remedy, Kinetic Data offers the most extensive
portfolio of third-party, "built on BMC Remedy" packaged BSM applications
available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data
has helped nearly 100 Fortune 500 and government customers-including General
Mills, Avon, Intel, 3M, the U.S. Postal Service and the federal Department
of Transportation-implement BMC Remedy BSM software aligned with ITIL best
practices. The company serves customers out of its headquarters in St. Paul,
Minn., and offices in Sydney, Australia.

 

Kinetic believes that great teams produce great products. Kinetic's
developers have user-side production experience, and are ITIL Foundation
certified. Kinetic Data software developers and consultants are trained on
the BMC BSM strategy; maintain up-to-date knowledge on the latest BMC Remedy
products, and each have more than five years of experience implementing BMC
Remedy products. Held in high esteem by the BMC Remedy developer community,
they have early access to beta and new releases of BMC Remedy products.

 

In addition to being an active member of the Help Desk Institute (HDI) and
the IT Service Management Forum (ITSMF), Kinetic Data is also active in
local and regional BMC Remedy User Groups (RUGs).

 

Kinetic Data offers their products through industry-leading BMC Remedy
Resellers. Visit our Reseller page to find one near you.

 

Questions and discussion - 2:00 - 2:30

 

Lunch is provided and there will be a prize drawing at the end of the
meeting.

 

Please R.S.V.P to [EMAIL PROTECTED]

 

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner
Sent: Friday, August 24, 2007 7:29 AM
To: arslist@ARSLIST.ORG
Subject: OCLARUG

 

** Is anyone going to the OCLARUG meeting today.  If you are,  do you have
the address?  I rsvp'd but never received a response.  Do you think I can
still attend?

-- 
Katherine __20060125___This posting was submitted with
HTML in it___ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Kristin S Lowe/Paramus/IBM

[Kristin S Lowe]

I will be out of the office starting  08/24/2007 and will not return until
08/27/2007.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: BMC's Web Based ITIL Training Course vs Others' - *Humor*

[tgaltamore]

I thought BMC switched to the JetBlue airport model

- Original Message -
From: Rick Cook 
Date: Thursday, August 23, 2007 1:52 pm
Subject: Re: BMC's Web Based ITIL Training Course vs Others' - *Humor*
To: arslist@ARSLIST.ORG

> Yeah, those darn French - they have a different word for 
> EVERYthing... ;-)
> 
> Rick
> 
> On 8/23/07, Mayfield, Andy L. wrote:
> >
> > **
> >
> > Isn't ITIL the French word for "cash cow"? Or is it Spanish 
> for "Take IT
> > hostage"? Just curious.
> >
> >
> >
> > Joking Of Course.. Well sorta.
> >
> > *Andy L. Mayfield*
> > *Sr. System Operation Specialist*
> > *Alabama Power Company*
> > *Office: 8-226-1805*
> > --
> >
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > [EMAIL PROTECTED] *On Behalf Of *Murtuza B
> > *Sent:* Wednesday, August 22, 2007 11:23 PM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Re: BMC's Web Based ITIL Training Course vs Others'
> >
> >
> >
> > HP has also come up with something very close to Airport simulation,
> > called 'Race to results'.
> >
> > It is an F1 race simulator based on ITIL v3.0, whilst the 
> airport thingy
> > is still on v2.0
> >
> >
> >
> > regards,
> >
> > Murtuza Bookwala
> >
> >
> > --
> >
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > [EMAIL PROTECTED] *On Behalf Of *Ray T.
> > *Sent:* Thursday, August 23, 2007 6:01 AM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Re: BMC's Web Based ITIL Training Course vs Others'
> >
> > ** Thanks Rick. I will go with the cheaper course.
> >
> > Thanks to others as well.
> >
> > On 8/22/07, *Rick Cook* wrote:
> >
> > **
> >
> > It is a classroom exercise, and involves a program written by 
> (or at least
> > FOR) BMC to simulate outages of various kinds at a typical airport.
> > Airports are used because most people have been in one, and 
> can visualize
> > fairly easily the types of issues that could befall one, and 
> the effects of
> > those issues.
> >
> >
> >
> > I don't know that it's worth much $$$ if you already 
> understand ITIL, but
> > it's a great way to demonstrate to a team of people from the 
> same company
> > (including some managers) how they need to work together to 
> accomplish the
> > ITIL directive.
> >
> >
> >
> > Rick
> >
> >
> > On 8/22/07, *Ray T.* wrote:
> >
> > **
> >
> > Interesting discussion guys. I still have two questions:
> >
> >
> >
> > (1) Is the content of BMC's ITIL foundation (WBT) course any 
> different> from the one offered by itpreneurs.com ? Second one 
> is less than half the
> > price! For reasons I mentioned in original post, I believe the 
> contents are
> > the same. Can anybody confirm?
> >
> >
> >
> > (2) The "airport simulation" done in BMC's on-site course--is it
> > beneficial enough for me to spend US $1000 extra (perhaps 
> $1400 extra) to
> > attend BMC's on-site course instead?
> >
> >
> >
> > (3) Some of you said the "airport simulation" was given away 
> free. If I
> > pull some strings, is it something someone can hand over to me 
> (paper form?
> > file?), or are we talking actual exercize to be done in a 
> room with plenty
> > of folks participating?
> >
> >
> >
> > I am familiar with ITIL. Got the basic cert done in 2000. Was 
> called ITIL
> > Essentials at that time. Used it sporadically. I just need to 
> brush up, fill
> > some gaps and get that piece of paper that says I am ITIL wise.
> >
> >
> >
> > TIA.
> >
> >
> > PS: Somebody should study the way on-line group conversations 
> work, how
> > they evolve and morph. It's like making copies of copies of 
> copies of copies
> > of. On second thought, off-line isn't always that different.
> >
> >
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> ARSlist:"Where the Answers Are"
> 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: How to implement 'Follow the sun' at ARS6.3

[Shashikant THAKUR]

Yes Jaya, we do have the ARS server across Geographical location and use DSO
to transfer data across.
 
There are different support group, serving the same content. The need is to
transfer the currently assigned tickets to Groups, who's time zone is
currently active. On detailing the requirement, lots of conditions will come
up to satisfied also, but above mentioned is the very broad need to start
with.
 
Best Regards,
Shashi.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of jaya munjal
Sent: Friday, August 24, 2007 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to implement 'Follow the sun' at ARS6.3


** 
Hi Manish
 
Can you briefly describe your environment architecture, do you have
different ARS servers across geographical locations. Do you use DSO.
 
Regards
Jaya

Manish SINGLA <[EMAIL PROTECTED]> wrote:

Hello List,

Please advice how we can implement 'Follow the sun' at ARS6.3 as we have
user from different geographical locations.

Best regards, 

Manish Singla
Technical Architect OOCIO
Information & Communication Technology 

STMicroelectronics 
Office : +91 120 4006247




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"




  _  

Take the Internet to Go: Yahoo!Go puts the Internet

in your pocket: mail, news, photos & more.
__20060125___This posting was submitted with HTML in
it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Access question

[lars . j . pettersson]

Hi list, suppose permissions are set so that a user can't access a ticket when 
searching directly in a form. No access to field 1.

I have a joinform, users are able to see fields from this 'forbidden entry' in 
this join, unexpected, can't be as designed?

L ars Pettersson
Vattenfall Business Services Nordic AB
Action Request System Engineer (Tabasco)
S-461 88 Trollhättan
Sweden

Phone +46 520 888 35 Mobil +46 70 608 99 95
e-mail: [EMAIL PROTECTED]


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: How to implement 'Follow the sun' at ARS6.3

[Roger Justice]

You start with an Escalation that fires each day at the same time that will 
modify the records you need transferred. The field you modified will fire the 
filter that will DSO the ticket with ownership. At the next server you need a 
filter on merge that will assign the ticket to the right group. Continue the 
logic until you get to the transfer back to the originator and reset all fields 
for transferring to Null just in case you need to do a follow the sun again.


-Original Message-
From: Shashikant THAKUR <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Fri, 24 Aug 2007 10:52 am
Subject: Re: How to implement 'Follow the sun' at ARS6.3


** 
Yes Jaya, we do have the ARS server across Geographical location and use DSO to 
transfer data across.

?

There are?different support group, serving the same content. The need is to 
transfer the currently assigned tickets to?Groups, who's time zone is currently 
active. On detailing the requirement, lots of conditions will come up to 
satisfied also, but above mentioned is the very broad need to start with.

?

Best Regards,

Shashi.


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of jaya munjal
Sent: Friday, August 24, 2007 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to implement 'Follow the sun' at ARS6.3




** 
Hi Manish

?

Can you briefly describe your environment architecture, do you have different 
ARS servers across geographical locations. Do you use DSO.

?

Regards

Jaya

Manish SINGLA <[EMAIL PROTECTED]> wrote:

Hello List,

Please advice how we can implement 'Follow the sun' at ARS6.3 as we have user 
from different geographical locations.

Best regards, 

Manish Singla
Technical Architect OOCIO
Information & Communication Technology 

STMicroelectronics 
Office : +91 120 4006247



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"




Take the Internet to Go: Yahoo!Go puts the Internet in your pocket: mail, news, 
photos & more. __20060125___This posting was submitted with 
HTML in it___ __20060125___This posting was submitted with 
HTML in it___ 


Email and AIM finally together. You've gotta check out free AOL Mail! - 
http://mail.aol.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Access question

[Phil Murnane]

Lars:

I think since the join form has a separate field (ID 1) not inherited from 
either base form, then the proper permissions must be manually applied to the 
join form's field ID 1.

Despite this, I agree with you that if a user has no access to a base form 
record, then the user should have no access to a derived join form record.

Just my $0.02,
--Phil


- Original Message 
From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, August 24, 2007 8:55:44 AM
Subject: Access question

** 
Hi list, suppose permissions are set so that a user can't access a ticket when 
searching directly in a form. No access to field 1.
I have a joinform, users are able to see fields from this 'forbidden entry' in 
this join, unexpected, can't be as designed?
L ars Pettersson
Vattenfall Business Services Nordic AB
Action Request System Engineer (Tabasco)
S-461 88 Trollhättan
Sweden

Phone +46 520 888 35 Mobil +46 70 608 99 95
e-mail: [EMAIL PROTECTED] 
__20060125___This posting was submitted with HTML in it___


   

Moody friends. Drama queens. Your life? Nope! - their life, your story. Play 
Sims Stories at Yahoo! Games.
http://sims.yahoo.com/

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Access question

[Axton]

For some rationale justifying why it is the way it is (it's how most db's work):
http://www.freelists.org/archives/oracle-l/10-2004/msg00690.html
http://www.mssqlcity.com/Articles/Adm/manage_users_permissions.htm#part_4

If you are using assignee group read on fid 1, bring in the assignee
group field to the join, retain the fid of the assignee group, then
set the permissions of the join fid 1 to assignee group read.

Axton Grams

On 8/24/07, Phil Murnane <[EMAIL PROTECTED]> wrote:
> **
>
> Lars:
>
> I think since the join form has a separate field (ID 1) not inherited from
> either base form, then the proper permissions must be manually applied to
> the join form's field ID 1.
>
> Despite this, I agree with you that if a user has no access to a base form
> record, then the user should have no access to a derived join form record.
>
> Just my $0.02,
> --Phil
>
>
> - Original Message 
> From: "[EMAIL PROTECTED]"
> <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Friday, August 24, 2007 8:55:44 AM
> Subject: Access question
>
> **
>
> Hi list, suppose permissions are set so that a user can't access a ticket
> when searching directly in a form. No access to field 1.
>
> I have a joinform, users are able to see fields from this 'forbidden entry'
> in this join, unexpected, can't be as designed?
>
> L ars Pettersson
> Vattenfall Business Services Nordic AB
> Action Request System Engineer (Tabasco)
> S-461 88 Trollhättan
> Sweden
>
> Phone +46 520 888 35 Mobil +46 70 608 99 95
> e-mail: [EMAIL PROTECTED]
> __20060125___This posting was submitted
> with HTML in it___
>
>
>  
> Shape Yahoo! in your own image. Join our Network Research Panel today!
>  __20060125___This posting was
> submitted with HTML in it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: CISCO IVR interface to ARS

[Tanner, Doug]

Yes, we just recently integrated (Screen Pops) CISCO with Remedy 6.3
(real Simple) Cisco invokes a Remedy Macro - that opens the Request form
in a new mode, passes the "employee id" which performs a lookup.

 

Doug Tanner

 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steve Brown
Sent: Thursday, August 23, 2007 5:13 PM
To: arslist@ARSLIST.ORG
Subject: CISCO IVR interface to ARS

 

** We are in the process of going to a Voip phone system and
integrating the 
CISCO IVR platform with our ARS 6.3 custom call center  application. 
(currently we are using very old Edify with an analog ROLM  solution)

Has anyone interfaced ARS to the CISCO IVR software ?

Steve
[EMAIL PROTECTED]
__20060125___This posting was submitted with HTML in
it___


DISCLAIMER Important! This message is intended for the above named person(s) 
only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient 
of this e-mail and have received it in error, please immediately notify the 
sender by return email and then delete it from your mailbox. This message may 
be protected by the attorney-client privilege and/or work product doctrine.  
Accessing, copying, disseminating or re-using any of the information contained 
in this e-mail by anyone other than the intended recipient is strictly 
prohibited. Finally, you should check this email and any attachments for the 
presence of viruses, as the sender accepts no liability for any damage caused 
by any virus transmitted by this email.  Thank you.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Migrating data from AST:AssetCost 5.x to 7.x

[Suster, [EMAIL PROTECTED]]

Is it possible to directly move data from AST:AssetCost 5.x to 7.x?  For
instance, can one move data from the existing decimal data type to the
currency data type?  Anybody have any tips?

Thank you,

Ron Suster
State of California


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Migrating data from AST:AssetCost 5.x to 7.x

[Rick Cook]

I have not had good success migrating data directly into currency fields.
What seems to work best is creating a temp field (either char or decimal -
can't remember) on the destination record and importing the decimal data
into that, then having workflow move it into the currency field.  Since
decimal and char fields are probably not compatible, you may have to work
with that a bit.  But importing it directly probably will not work.
 
But that's the least of your problems.  If you're importing data into an
ITSM v7 environment, you're talking CMDB.  You should definitely read up on
how to do import data into a CMDB, or you'll cause yourself some headaches.
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Suster, [EMAIL PROTECTED]
Sent: Friday, August 24, 2007 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Migrating data from AST:AssetCost 5.x to 7.x


** 

Is it possible to directly move data from AST:AssetCost 5.x to 7.x?  For
instance, can one move data from the existing decimal data type to the
currency data type?  Anybody have any tips?

Thank you,

Ron Suster

State of California

__20060125___This posting was submitted with HTML in
it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Transactional values in active links?

[Durrant, Michael M. - ITSD]

Is there any way to get similar functionality to the transactional
values found in filters in an Active Link?
 
I have an Active Link that restricts users from picking certain
statuses.  When a user selects an invalid status, I would like the
status to return to the previous value it was set to.
 
Ideas?
 
Thanks,
 
Michael

The information contained in this email may be privileged, confidential or 
otherwise protected from disclosure.  All persons are advised that they may 
face penalties under state and federal law for sharing this information with 
unauthorized individuals.  If you received this email in error, please reply to 
the sender that you have received this information in error.  Also, please 
delete this email after replying to the sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Transactional values in active links?

[Rick Cook]

You could force changes to Status to cause an immediate commit to the DB.
There's a downside to that, and I'm not saying that I necessarily recommend
it, but that's one way of using an AL to drive a Filter action.
 
A better option you might consider is a Status Transition table, containing
the From/To combinations allowed/disallowed, against which you could do a
lookup with an AL every time the Status is changed, to ensure that the
From/To Status values are valid (i.e. allowed), and that the permissions on
that change are met by those of the user requesting the change.
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Friday, August 24, 2007 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Transactional values in active links?


** 
Is there any way to get similar functionality to the transactional values
found in filters in an Active Link?
 
I have an Active Link that restricts users from picking certain statuses.
When a user selects an invalid status, I would like the status to return to
the previous value it was set to.
 
Ideas?
 
Thanks,
 
Michael
The information contained in this email may be privileged, confidential or
otherwise protected from disclosure.  All persons are advised that they may
face penalties under state and federal law for sharing this information with
unauthorized individuals.  If you received this email in error, please reply
to the sender that you have received this information in error.  Also,
please delete this email after replying to the sender.
__20060125___This posting was submitted with HTML in
it___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Transactional values in active links?

[Opela, Gary L Contr OC-ALC/ITMA]

Hey Michael, you can indeed set up similar functionality with an active
link. I've done this myself.

The first think you need to do is to set a tmp field to the old status.
You can find this by searching in the database where 'Record-Id' =
$Record-Id$. 

This will allow you to compare the current status with the previous
status, and decide if this was a valid status change.

This also allows you to compare the old and the new values against, say,
a configuration form where you map all of the possible status changes
and if they are allowed or not, and if they are not allowed then you
could pull back the error message from the configuration form and give a
specific error message. I think it takes two or three active links for
this is all.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Friday, August 24, 2007 12:34 PM
To: arslist@ARSLIST.ORG
Subject: Transactional values in active links?

** 
Is there any way to get similar functionality to the transactional
values found in filters in an Active Link?
 
I have an Active Link that restricts users from picking certain
statuses.  When a user selects an invalid status, I would like the
status to return to the previous value it was set to.
 
Ideas?
 
Thanks,
 
Michael
The information contained in this email may be privileged, confidential
or otherwise protected from disclosure.  All persons are advised that
they may face penalties under state and federal law for sharing this
information with unauthorized individuals.  If you received this email
in error, please reply to the sender that you have received this
information in error.  Also, please delete this email after replying to
the sender. 
__20060125___This posting was submitted with HTML in
it___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Transactional values in active links?

[Roger Justice]

When you say restrict them if you are giving them an error message the value 
does not change in the database and a new action of open window in the current 
window using the request ID will do what you want.


-Original Message-
From: Durrant, Michael M. - ITSD <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Fri, 24 Aug 2007 12:34 pm
Subject: Transactional values in active links?


** 
Is there any way to get similar functionality to the transactional values found 
in filters in an Active Link?

?

I have an Active Link that restricts users from picking certain statuses.? When 
a user selects an invalid status, I would like the status to return to the 
previous value it was set to.

?

Ideas?

?

Thanks,

?

Michael
The information contained in this email may be privileged, confidential or 
otherwise protected from disclosure.? All persons are advised that they may 
face penalties under state and federal law for sharing this information with 
unauthorized individuals.? If you received this email in error, please reply to 
the sender that you have received this information in error.? Also, please 
delete this email after replying to the sender. 
__20060125___This posting was submitted with HTML in it___ 


Email and AIM finally together. You've gotta check out free AOL Mail! - 
http://mail.aol.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Transactional values in active links?

[Tanner, Doug]

That's right Rick, Remedy "Drive it with Data!" (From a past RUG)

Doug

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, August 24, 2007 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Transactional values in active links?

 

You could force changes to Status to cause an immediate commit to the
DB.  There's a downside to that, and I'm not saying that I necessarily
recommend it, but that's one way of using an AL to drive a Filter
action.

 

A better option you might consider is a Status Transition table,
containing the From/To combinations allowed/disallowed, against which
you could do a lookup with an AL every time the Status is changed, to
ensure that the From/To Status values are valid (i.e. allowed), and that
the permissions on that change are met by those of the user requesting
the change.

 

Rick 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Friday, August 24, 2007 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Transactional values in active links?

** 

Is there any way to get similar functionality to the transactional
values found in filters in an Active Link?

 

I have an Active Link that restricts users from picking certain
statuses.  When a user selects an invalid status, I would like the
status to return to the previous value it was set to.

 

Ideas?

 

Thanks,

 

Michael

The information contained in this email may be privileged, confidential
or otherwise protected from disclosure.  All persons are advised that
they may face penalties under state and federal law for sharing this
information with unauthorized individuals.  If you received this email
in error, please reply to the sender that you have received this
information in error.  Also, please delete this email after replying to
the sender. __20060125___This posting was submitted
with HTML in it___ 

__20060125___This posting was submitted with HTML in
it___

DISCLAIMER Important! This message is intended for the above named person(s) 
only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient 
of this e-mail and have received it in error, please immediately notify the 
sender by return email and then delete it from your mailbox. This message may 
be protected by the attorney-client privilege and/or work product doctrine.  
Accessing, copying, disseminating or re-using any of the information contained 
in this e-mail by anyone other than the intended recipient is strictly 
prohibited. Finally, you should check this email and any attachments for the 
presence of viruses, as the sender accepts no liability for any damage caused 
by any virus transmitted by this email.  Thank you.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

OT:Friday Humor (Survey - Not Kinetic)

[Gidd]

Fighter Aircraft Ownership Survey
OWNERSHIP SURVEY 
This was actually posted very briefly on the McDonnell Douglas web site by
an employee there who obviously has a sense of humor. The company, of
course, does not (have a sense of humor), and made the web department take
it down immediately. (In case you don't know: McDonnell-Douglas is one of
the world's chief suppliers of military aircraft.)
 
 
 
Thank you for purchasing a McDonnell-Douglas military aircraft. 
 
In order to protect your new investment, please take a few moments to fill
out the warranty registration card below. Answering the survey questions is
not required, but the information will help us to develop new products that
best meet your needs and desires. 
 
1. [_] Mr. [_] Mrs. [_] Ms. [_] Miss [_] Lt. [_] Gen. [_]Comrade [_]
Classified [_] Other 
 
First Name:  
 
Initial:  
 
Last Name: . 
 
Password: .. (max 8 char) 
 
Code Name: . 
 
Latitude-Longitude-Altitude: ... ... .. 
 
2. Which model aircraft did you purchase? 
 
[_] F-14 Tomcat [_] F-15 Eagle [_] F-16 Falcon [_] F-117A Stealth [_]
Classified 
 
3. Date of purchase (Year/Month/Day): 19... / ... /.. 
 
4. Serial Number: 
 
5. Please check where this product was purchased: 
 
[_] Received as gift [_] Aid package [_] Catalog showroom [_] Independent
arms broker [_] Mail order [_] Discount store [_] Government surplus [_]
Classified 
 
6. Please check how you became aware of the McDonnell Douglas product you
have just purchased: 
 
[_] Heard loud noise, looked up [_] Store display [_] Espionage [_]
Recommended by friend/relative/ally [_] Political lobbying by manufacturer
[_] Was attacked by one 
 
7. Please check the three (3) factors that most influenced your decision to
purchase this McDonnell Douglas product: 
 
[_] Style/Appearance [_] Speed/Maneuverability [_] Price/Value [_]
Comfort/Convenience [_] Kickback/Bribe [_] Recommended by salesperson [_]
McDonnell Douglas reputation [_] Advanced Weapons Systems [_] Backroom
politics [_] Negative experience opposing one in combat 
 
8. Please check the location(s) where this product will be used: 
 
[_] North America [_] Iraq [_] Central/South America [_] Iraq [_] Aircraft
carrier [_] Iraq [_] Europe [_] Iraq [_] Middle East (not Iraq) [_] Iraq [_]
Africa [_] Iraq [_] Asia/Far East [_] Iraq [_] Misc. Third World countries
[_] Iraq [_] Classified [_] Iraq 
 
9. Please check the products that you currently own or intend to purchase in
the near future: 
 
[_] Color TV [_] VCR [_] ICBM [_] Killer Satellite [_] CD Player [_]
Air-to-Air Missiles [_] Space Shuttle [_] Home Computer [_] Nuclear Weapon 
 
10. How would you describe yourself or your organization? (Check all that
apply.) 
 
[_] Communist/Socialist [_] Terrorist [_] Crazed [_] Neutral [_] Democratic
[_] Dictatorship [_] Corrupt [_] Primitive/Tribal 
 
11. How did you pay for your McDonnell Douglas product? 
 
[_] Deficit spending [_] Cash [_] Suitcases of cocaine [_] Oil revenues [_]
Personal check [_] Credit card [_] Ransom money [_] Traveler's check 
 
12. Your occupation: 
 
[_] Homemaker [_] Sales/Marketing [_] Revolutionary [_] Clerical [_]
Mercenary [_] Tyrant [_] Postal Worker [_] Middle management [_] Eccentric
billionaire [_] Defense Minister/General [_] Retired [_] Student 
 
13. To help us understand our customers' lifestyles, please indicate the
interests and activities in which you and your spouse enjoy participating on
a regular basis: 
 
[_] Golf [_] Boating/Sailing [_] Sabotage [_] Running/Jogging [_]
Propaganda/Disinformation [_] Destabilization/Overthrow [_] Default on loans
[_] Gardening [_] Crafts [_] Black market/Smuggling [_]
Collectibles/Collections [_] Watching sports on TV [_] Wines [_]
Interrogation/Torture [_] Household pets [_] Crushing rebellions [_]
Espionage/Reconnaissance [_] Fashion clothing [_] Border disputes [_]
Mutually Assured Destruction 
 
Thank you for taking the time to fill out this questionnaire. Your answers
will be used in market studies that will help McDonnell Douglas serve you
better in the future -- as well as allowing you to receive mailings and
special offers from other companies, governments, extremist groups, and
mysterious consortia. 
 
As a bonus for responding to this survey, you will be registered to win a
brand new F-117A in our Desert Thunder Sweepstakes! 
 
Comments or suggestions about our fighter planes? Please write to: 
 
McDONNELL DOUGLAS CORPORATION Marketing Department Military Aerospace
Division  

 

Regards.Gidd 

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Migrating data from AST:AssetCost 5.x to 7.x

[Suster, [EMAIL PROTECTED]]

Thanks for the quick reply.  Where is a good place to read up on
importing data into the CMDB?  I've been doing it successfully for
limited fields into the ComputerSystem class, but it would be nice to
know if I am missing something.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, August 24, 2007 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Migrating data from AST:AssetCost 5.x to 7.x

 

I have not had good success migrating data directly into currency
fields.  What seems to work best is creating a temp field (either char
or decimal - can't remember) on the destination record and importing the
decimal data into that, then having workflow move it into the currency
field.  Since decimal and char fields are probably not compatible, you
may have to work with that a bit.  But importing it directly probably
will not work.

 

But that's the least of your problems.  If you're importing data into an
ITSM v7 environment, you're talking CMDB.  You should definitely read up
on how to do import data into a CMDB, or you'll cause yourself some
headaches.

 

Rick 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Suster, [EMAIL PROTECTED]
Sent: Friday, August 24, 2007 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Migrating data from AST:AssetCost 5.x to 7.x

** 

Is it possible to directly move data from AST:AssetCost 5.x to 7.x?  For
instance, can one move data from the existing decimal data type to the
currency data type?  Anybody have any tips?

Thank you,

Ron Suster

State of California

__20060125___This posting was submitted with HTML in
it___

__20060125___This posting was submitted with HTML in
it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy Skilled Professionals

[Heider, Stephen]

...and as of today, me too!

 

 

Stephen

Remedy Skilled Professional

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bowen, Marc
Sent: Tuesday, July 31, 2007 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals

 

Me too.

 

Marc Bowen
Remedy Skilled Professional



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rootuja Ghatge
Sent: Tuesday, July 31, 2007 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals

 

I'm an RSP.

 

-Rootuja Ghatge

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
Sent: Tuesday, July 31, 2007 8:01 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Skilled Professionals

** 

How many Remedy Skilled Professionals are out there?

 

__20060125___This posting was submitted with HTML in
it___

__20060125___This posting was submitted with HTML in
it___ 



***


The information in this email is confidential and may be legally
privileged.
It is intended solely for the addressee. Access to this email by anyone
else is
unauthorized. If you are not the intended recipient, any disclosure,
copying,
distribution or any action taken or omitted to be taken in reliance on
it, is
prohibited and may be unlawful. When addressed to our clients any
opinions or
advice contained in this email are subject to the terms and conditions
expressed in the governing KPMG client engagement letter.


***


__20060125___This posting was submitted with HTML in
it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: ARS 7.01 -P4

[patrick zandi]

Not trying to bark too much here..
Have not confirmed this either.. however something to check out..

If you install ARSERVER fresh - and install mid-tier, and then approval
server..
>From what I can tell it Wipes out the Demo account.
I found in the arcache the demo account -- with an encrypted password -- it
was blank password
I found in the user form - no accounts
-- Hence you cannot login..
If you  C:\Program Files\AR System>arcache -Ua -n "TempAdmin" -p "TempAdmin"
-e "000
0009" -lw 1 -g "1" -s hd
-- you can only login as a guest user, not as an admin.

Very Strange -- not sure where to go from here on this one..
Starting over..


On 8/22/07, patrick zandi <[EMAIL PROTECTED]> wrote:
>
> Anyone install this yet ? even a little, and play?
> Any Complaints ?
>
> ENV: Win 2003 /SP2
>
> --
> Patrick Zandi
>



-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy Skilled Professionals

[Rick Cook]

Congratulations!  Be sure to practice that secret handshake...
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, August 24, 2007 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals


** 

.and as of today, me too!

 

 

Stephen

Remedy Skilled Professional

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bowen, Marc
Sent: Tuesday, July 31, 2007 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals

 

Me too.

 

Marc Bowen
Remedy Skilled Professional

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rootuja Ghatge
Sent: Tuesday, July 31, 2007 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals

 

I'm an RSP.

 

-Rootuja Ghatge

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
Sent: Tuesday, July 31, 2007 8:01 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Skilled Professionals

** 

How many Remedy Skilled Professionals are out there?

 

__20060125___This posting was submitted with HTML in
it___

__20060125___This posting was submitted with HTML in
it___ 




***


The information in this email is confidential and may be legally privileged.

It is intended solely for the addressee. Access to this email by anyone else
is

unauthorized. If you are not the intended recipient, any disclosure,
copying,

distribution or any action taken or omitted to be taken in reliance on it,
is

prohibited and may be unlawful. When addressed to our clients any opinions
or

advice contained in this email are subject to the terms and conditions

expressed in the governing KPMG client engagement letter.


***


__20060125___This posting was submitted with HTML in
it___

__20060125___This posting was submitted with HTML in
it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy Skilled Professionals

[Jarl Grøneng]

?? What secret handshake?

-
Jarl

On 8/24/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> **
>
> Congratulations!  Be sure to practice that secret handshake...
>
> Rick 
>  From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
> Sent: Friday, August 24, 2007 11:25 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
> **
>
>
> …and as of today, me too!
>
>
>
>
>
> Stephen
>
> Remedy Skilled Professional
>
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Bowen, Marc
> Sent: Tuesday, July 31, 2007 1:25 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
>
> Me too.
>
>
>
>
> Marc Bowen
> Remedy Skilled Professional
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rootuja Ghatge
> Sent: Tuesday, July 31, 2007 1:12 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
>
> I'm an RSP.
>
>
>
> -Rootuja Ghatge
>
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
> Sent: Tuesday, July 31, 2007 8:01 AM
> To: arslist@ARSLIST.ORG
> Subject: Remedy Skilled Professionals
>
> **
>
>
> How many Remedy Skilled Professionals are out there?
>
>
>
>
> __20060125___This posting was submitted
> with HTML in it_20060125___This
> posting was submitted with HTML in it___
>
>
> ***
>
>
> The information in this email is confidential and may be legally privileged.
> It is intended solely for the addressee. Access to this email by anyone else
> is
> unauthorized. If you are not the intended recipient, any disclosure,
> copying,
> distribution or any action taken or omitted to be taken in reliance on it,
> is
> prohibited and may be unlawful. When addressed to our clients any opinions
> or
> advice contained in this email are subject to the terms and conditions
> expressed in the governing KPMG client engagement letter.
>
>
> ***
> __20060125___This posting was submitted
> with HTML in it___
> __20060125___This posting was submitted
> with HTML in it___
>  __20060125___This posting was
> submitted with HTML in it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Change Subject in the Option Send - Request - email Recipient in User Tool

[Lourdes Ortiz Sada]

Hi
 
I like to know, how can I change the subject of the Emails when we select in
the Remedy User Tool , File > Send > Request > email Recipient, because when
we realiced this steps in the Incident Application it put the Entry ID
number and we like to put the Incident ID
 
Can you help me please?
 
Best Regards
 

Lourdes Ortiz Sada
Consultor de Soluciones de Infraestructura y Soporte Aplicaciones
ATS BMC-REMEDY

Visita www.quitze.com  



Por favor borre este e-mail y notifíquenos inmediatamente si usted no es el
destinatario previsto. Quitze no entra en contratos u obligaciones
contractuales vía correo electrónico, a menos que este contenido de otra
manera por escrito entre las partes que esta tratando

 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"
<>

Re: Remedy Skilled Professionals

[Gayford, Matthew C.]

You have to buy separate licensing for it...

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jarl Grøneng
Sent: Friday, August 24, 2007 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals

?? What secret handshake?

-
Jarl

On 8/24/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> **
>
> Congratulations!  Be sure to practice that secret handshake...
>
> Rick 
>  From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
> Sent: Friday, August 24, 2007 11:25 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
> **
>
>
> ...and as of today, me too!
>
>
>
>
>
> Stephen
>
> Remedy Skilled Professional
>
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Bowen, Marc
> Sent: Tuesday, July 31, 2007 1:25 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
>
> Me too.
>
>
>
>
> Marc Bowen
> Remedy Skilled Professional
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rootuja Ghatge
> Sent: Tuesday, July 31, 2007 1:12 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
>
> I'm an RSP.
>
>
>
> -Rootuja Ghatge
>
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
> Sent: Tuesday, July 31, 2007 8:01 AM
> To: arslist@ARSLIST.ORG
> Subject: Remedy Skilled Professionals
>
> **
>
>
> How many Remedy Skilled Professionals are out there?
>
>
>
>
> __20060125___This posting was submitted
> with HTML in it_20060125___This
> posting was submitted with HTML in it___
>
>
> ***
>
>
> The information in this email is confidential and may be legally privileged.
> It is intended solely for the addressee. Access to this email by anyone else
> is
> unauthorized. If you are not the intended recipient, any disclosure,
> copying,
> distribution or any action taken or omitted to be taken in reliance on it,
> is
> prohibited and may be unlawful. When addressed to our clients any opinions
> or
> advice contained in this email are subject to the terms and conditions
> expressed in the governing KPMG client engagement letter.
>
>
> ***
> __20060125___This posting was submitted
> with HTML in it___
> __20060125___This posting was submitted
> with HTML in it___
>  __20060125___This posting was
> submitted with HTML in it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy Skilled Professionals

[Shellman, David]

Actually that's what's so secret about it. 

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jarl Grøneng
Sent: Friday, August 24, 2007 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals

?? What secret handshake?

-
Jarl

On 8/24/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> **
>
> Congratulations!  Be sure to practice that secret handshake...
>
> Rick 
>  From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
> Sent: Friday, August 24, 2007 11:25 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
> **
>
>
> ...and as of today, me too!
>
>
>
>
>
> Stephen
>
> Remedy Skilled Professional
>
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Bowen, Marc
> Sent: Tuesday, July 31, 2007 1:25 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
>
> Me too.
>
>
>
>
> Marc Bowen
> Remedy Skilled Professional
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rootuja Ghatge
> Sent: Tuesday, July 31, 2007 1:12 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
>
> I'm an RSP.
>
>
>
> -Rootuja Ghatge
>
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
> Sent: Tuesday, July 31, 2007 8:01 AM
> To: arslist@ARSLIST.ORG
> Subject: Remedy Skilled Professionals
>
> **
>
>
> How many Remedy Skilled Professionals are out there?
>
>
>
>
> __20060125___This posting was submitted
> with HTML in it_20060125___This
> posting was submitted with HTML in it___
>
>
> ***
>
>
> The information in this email is confidential and may be legally privileged.
> It is intended solely for the addressee. Access to this email by anyone else
> is
> unauthorized. If you are not the intended recipient, any disclosure,
> copying,
> distribution or any action taken or omitted to be taken in reliance on it,
> is
> prohibited and may be unlawful. When addressed to our clients any opinions
> or
> advice contained in this email are subject to the terms and conditions
> expressed in the governing KPMG client engagement letter.
>
>
> ***
> __20060125___This posting was submitted
> with HTML in it___
> __20060125___This posting was submitted
> with HTML in it___
>  __20060125___This posting was
> submitted with HTML in it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy Skilled Professionals

[Durrant, Michael M. - ITSD]

The new version of the secret handshake has a more customer-centric licensing 
system...

And beware!  As I understand, similar to other fraternal organizations, there 
are severe penalties for revealing the hand shake.  I heard that they 
invalidate your table qualifications and delete field-dependent workflow just 
for thinking of talking about it.

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gayford, Matthew C.
Sent: Friday, August 24, 2007 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals

You have to buy separate licensing for it...

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jarl Grøneng
Sent: Friday, August 24, 2007 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals

?? What secret handshake?

-
Jarl

On 8/24/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> **
>
> Congratulations!  Be sure to practice that secret handshake...
>
> Rick 
>  From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
> Sent: Friday, August 24, 2007 11:25 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
> **
>
>
> ...and as of today, me too!
>
>
>
>
>
> Stephen
>
> Remedy Skilled Professional
>
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Bowen, Marc
> Sent: Tuesday, July 31, 2007 1:25 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
>
> Me too.
>
>
>
>
> Marc Bowen
> Remedy Skilled Professional
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rootuja Ghatge
> Sent: Tuesday, July 31, 2007 1:12 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
>
> I'm an RSP.
>
>
>
> -Rootuja Ghatge
>
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
> Sent: Tuesday, July 31, 2007 8:01 AM
> To: arslist@ARSLIST.ORG
> Subject: Remedy Skilled Professionals
>
> **
>
>
> How many Remedy Skilled Professionals are out there?
>
>
>
>
> __20060125___This posting was submitted
> with HTML in it_20060125___This
> posting was submitted with HTML in it___
>
>
> ***
>
>
> The information in this email is confidential and may be legally privileged.
> It is intended solely for the addressee. Access to this email by anyone else
> is
> unauthorized. If you are not the intended recipient, any disclosure,
> copying,
> distribution or any action taken or omitted to be taken in reliance on it,
> is
> prohibited and may be unlawful. When addressed to our clients any opinions
> or
> advice contained in this email are subject to the terms and conditions
> expressed in the governing KPMG client engagement letter.
>
>
> ***
> __20060125___This posting was submitted
> with HTML in it___
> __20060125___This posting was submitted
> with HTML in it___
>  __20060125___This posting was
> submitted with HTML in it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"
The information contained in this email may be privileged, confidential or 
otherwise protected from disclosure.  All persons are advised that they may 
face penalties under state and federal law for sharing this information with 
unauthorized individuals.  If you received this email in error, please reply to 
the sender that you have received this information in error.  Also, please 
delete this email after replying to the sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Urgent: Installing CI Viewer on Linux

[Shyam Attavar]

Dear listers,

I have to get the CI Viewer working by Monday and was wondering if anyone has 
the following environment and how did you get the CI Viewer working in such an 
environment

Oracle 10gR2 on Linux Cluster
AR Server 7.0.1 Patch 2 with CMDB 2.0.1 Patch 3 on Windows 2003 Enterprise 
Server
AR Mid-tier 7.0.1 Patch 2 on Red Hat Linux ES (AS)

Since the CI Viewer is driven via the mid-tier even when accessing from Remedy 
User Tool, I have to have the CI Viewer installed on the Linux box where the 
mid-tier is running.

I already have a ticket open with Support. However, I thought of checking the 
list, just in case someone has come across this scenario and already solved it.

Thanks in advance.

Regards,
--
Shyam

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Urgent: Installing CI Viewer on Linux

[Rick Cook]

I found that I had to have the JRE installed locally to get it to display.
Support says that they can't duplicate it, but it might be something to try
if nothing else works.
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shyam Attavar
Sent: Friday, August 24, 2007 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Urgent: Installing CI Viewer on Linux


** 
Dear listers,
 
I have to get the CI Viewer working by Monday and was wondering if anyone
has the following environment and how did you get the CI Viewer working in
such an environment
 
Oracle 10gR2 on Linux Cluster
AR Server 7.0.1 Patch 2 with CMDB 2.0.1 Patch 3 on Windows 2003 Enterprise
Server
AR Mid-tier 7.0.1 Patch 2 on Red Hat Linux ES (AS)
 
Since the CI Viewer is driven via the mid-tier even when accessing from
Remedy User Tool, I have to have the CI Viewer installed on the Linux box
where the mid-tier is running.
 
I already have a ticket open with Support. However, I thought of checking
the list, just in case someone has come across this scenario and already
solved it.
 
Thanks in advance.
 
Regards,
--
Shyam
__20060125___This posting was submitted with HTML in
it___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Compile shell script

[arthurj]

I was wondering if anyone doing custom code development using C APIs for ARS
could share the shell script that they used for compiling the source code on
UNIX. 

Our platform is:
ARS 6.3 patch 20 over Sun Solaris 8

Thanks very much.
Arthur
-- 
View this message in context: 
http://www.nabble.com/Compile-shell-script-tf4325426.html#a12318786
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Remedy Skilled Professionals

[Heider, Stephen]

Ever since version 6.3 you are only able to shake one person's hand at one 
time.   If you are shaking someone's hand you must release the grip prior to 
shaking another hand, otherwise this would be a handshake violation :)

Stephen
Remedy Skilled Professional

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Durrant, Michael M. - ITSD
Sent: Friday, August 24, 2007 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals

The new version of the secret handshake has a more customer-centric licensing 
system...

And beware!  As I understand, similar to other fraternal organizations, there 
are severe penalties for revealing the hand shake.  I heard that they 
invalidate your table qualifications and delete field-dependent workflow just 
for thinking of talking about it.

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gayford, Matthew C.
Sent: Friday, August 24, 2007 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals

You have to buy separate licensing for it...

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jarl Grøneng
Sent: Friday, August 24, 2007 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals

?? What secret handshake?

-
Jarl

On 8/24/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> **
>
> Congratulations!  Be sure to practice that secret handshake...
>
> Rick 
>  From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
> Sent: Friday, August 24, 2007 11:25 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
> **
>
>
> ...and as of today, me too!
>
>
>
>
>
> Stephen
>
> Remedy Skilled Professional
>
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Bowen, Marc
> Sent: Tuesday, July 31, 2007 1:25 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
>
> Me too.
>
>
>
>
> Marc Bowen
> Remedy Skilled Professional
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rootuja Ghatge
> Sent: Tuesday, July 31, 2007 1:12 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
>
> I'm an RSP.
>
>
>
> -Rootuja Ghatge
>
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
> Sent: Tuesday, July 31, 2007 8:01 AM
> To: arslist@ARSLIST.ORG
> Subject: Remedy Skilled Professionals
>
> **
>
>
> How many Remedy Skilled Professionals are out there?
>
>
>
>
> __20060125___This posting was submitted
> with HTML in it_20060125___This
> posting was submitted with HTML in it___
>
>
> ***
>
>
> The information in this email is confidential and may be legally privileged.
> It is intended solely for the addressee. Access to this email by anyone else
> is
> unauthorized. If you are not the intended recipient, any disclosure,
> copying,
> distribution or any action taken or omitted to be taken in reliance on it,
> is
> prohibited and may be unlawful. When addressed to our clients any opinions
> or
> advice contained in this email are subject to the terms and conditions
> expressed in the governing KPMG client engagement letter.
>
>
> ***
> __20060125___This posting was submitted
> with HTML in it___
> __20060125___This posting was submitted
> with HTML in it___
>  __20060125___This posting was
> submitted with HTML in it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"
The information contained in this email may be privileged, confidential or 
otherwise protected from disclosure.  All persons are advised that they may 
face penalties under state and federal law for sharing this information with 
unauthorized individuals.  If you received this email in error, please reply to 
the sender that you have received this information in error.  Also, please 
delete this email after replying to the sender.

Re: Remedy Skilled Professionals

[Wheeler, Dylan]

But what if a bunch of you are clustered about? Can you then shake more then 
one hand at a time or will the violation still occur?

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Heider, Stephen
Sent: Friday, August 24, 2007 12:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals


Ever since version 6.3 you are only able to shake one person's hand at one 
time.   If you are shaking someone's hand you must release the grip prior to 
shaking another hand, otherwise this would be a handshake violation :)

Stephen
Remedy Skilled Professional

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Durrant, Michael M. - ITSD
Sent: Friday, August 24, 2007 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals

The new version of the secret handshake has a more customer-centric licensing 
system...

And beware!  As I understand, similar to other fraternal organizations, there 
are severe penalties for revealing the hand shake.  I heard that they 
invalidate your table qualifications and delete field-dependent workflow just 
for thinking of talking about it.

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gayford, Matthew C.
Sent: Friday, August 24, 2007 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals

You have to buy separate licensing for it...

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jarl Grøneng
Sent: Friday, August 24, 2007 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals

?? What secret handshake?

-
Jarl

On 8/24/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> **
>
> Congratulations!  Be sure to practice that secret handshake...
>
> Rick 
>  From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
> Sent: Friday, August 24, 2007 11:25 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
> **
>
>
> ...and as of today, me too!
>
>
>
>
>
> Stephen
>
> Remedy Skilled Professional
>
>
>
>  
>
>
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Bowen, Marc
> Sent: Tuesday, July 31, 2007 1:25 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
>
> Me too.
>
>
>
>
> Marc Bowen
> Remedy Skilled Professional
>
>
>  
>
>
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Rootuja Ghatge
> Sent: Tuesday, July 31, 2007 1:12 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
>
> I'm an RSP.
>
>
>
> -Rootuja Ghatge
>
>
>
>  
>
>
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
> Sent: Tuesday, July 31, 2007 8:01 AM
> To: arslist@ARSLIST.ORG
> Subject: Remedy Skilled Professionals
>
> **
>
>
> How many Remedy Skilled Professionals are out there?
>
>
>
>
> __20060125___This posting was submitted with HTML 
> in it_20060125___This
> posting was submitted with HTML in it___
>
>
> **
> *
>
>
> The information in this email is confidential and may be legally 
> privileged. It is intended solely for the addressee. Access to this 
> email by anyone else is unauthorized. If you are not the intended 
> recipient, any disclosure, copying,
> distribution or any action taken or omitted to be taken in reliance on it,
> is
> prohibited and may be unlawful. When addressed to our clients any opinions
> or
> advice contained in this email are subject to the terms and conditions
> expressed in the governing KPMG client engagement letter.
>
>
> **
> *
> __20060125___This posting was submitted
> with HTML in it___
> __20060125___This posting was submitted
> with HTML in it___
>  __20060125___This posting was
> submitted with HTML in it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are" The information contained in this email may be privileged, 
confidential or otherwise protected from disclosure.  All

Re: Remedy Skilled Professionals

[Axton]

That was good; and if you don't properly release the grip, you have to
wait an hour before you can shake another's hand.

Axton

On 8/24/07, Heider, Stephen <[EMAIL PROTECTED]> wrote:
> Ever since version 6.3 you are only able to shake one person's hand at one 
> time.   If you are shaking someone's hand you must release the grip prior to 
> shaking another hand, otherwise this would be a handshake violation :)
>
> Stephen
> Remedy Skilled Professional
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
> Sent: Friday, August 24, 2007 3:18 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
> The new version of the secret handshake has a more customer-centric licensing 
> system...
>
> And beware!  As I understand, similar to other fraternal organizations, there 
> are severe penalties for revealing the hand shake.  I heard that they 
> invalidate your table qualifications and delete field-dependent workflow just 
> for thinking of talking about it.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of Gayford, Matthew C.
> Sent: Friday, August 24, 2007 1:08 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
> You have to buy separate licensing for it...
>
> Matthew C. Gayford
> Technology Research & Development
> Information Technology Systems Division
> University of North Carolina Wilmington
> (910) 962-7177
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of Jarl Grøneng
> Sent: Friday, August 24, 2007 3:00 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
> ?? What secret handshake?
>
> -
> Jarl
>
> On 8/24/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> > **
> >
> > Congratulations!  Be sure to practice that secret handshake...
> >
> > Rick 
> >  From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
> > Sent: Friday, August 24, 2007 11:25 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Remedy Skilled Professionals
> >
> >
> > **
> >
> >
> > ...and as of today, me too!
> >
> >
> >
> >
> >
> > Stephen
> >
> > Remedy Skilled Professional
> >
> >
> >
> >  
> >
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Bowen, Marc
> > Sent: Tuesday, July 31, 2007 1:25 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Remedy Skilled Professionals
> >
> >
> >
> > Me too.
> >
> >
> >
> >
> > Marc Bowen
> > Remedy Skilled Professional
> >
> >
> >  
> >
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Rootuja Ghatge
> > Sent: Tuesday, July 31, 2007 1:12 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Remedy Skilled Professionals
> >
> >
> >
> > I'm an RSP.
> >
> >
> >
> > -Rootuja Ghatge
> >
> >
> >
> >  
> >
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
> > Sent: Tuesday, July 31, 2007 8:01 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Remedy Skilled Professionals
> >
> > **
> >
> >
> > How many Remedy Skilled Professionals are out there?
> >
> >
> >
> >
> > __20060125___This posting was submitted
> > with HTML in it_20060125___This
> > posting was submitted with HTML in it___
> >
> >
> > ***
> >
> >
> > The information in this email is confidential and may be legally privileged.
> > It is intended solely for the addressee. Access to this email by anyone else
> > is
> > unauthorized. If you are not the intended recipient, any disclosure,
> > copying,
> > distribution or any action taken or omitted to be taken in reliance on it,
> > is
> > prohibited and may be unlawful. When addressed to our clients any opinions
> > or
> > advice contained in this email are subject to the terms and conditions
> > expressed in the governing KPMG client engagement letter.
> >
> >
> > ***
> > __20060125___This posting was submitted
> > with HTML in it___
> > __20060125___This posting was submitted
> > with HTML in it___
> >  __20060125___This posting was
> > submitted with HTML in it___
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
> Answers Are"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
> Answers 

Re: Remedy Skilled Professionals

[Phil Murnane]

Actually, with most wetware systems, the grip can be virtualized to allow 
multiple simultaneous virtual handshakes.  Licensing considerations still 
apply, though.

--Phil

- Original Message 
From: Axton <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, August 24, 2007 1:05:19 PM
Subject: Re: Remedy Skilled Professionals


That was good; and if you don't properly release the grip, you have to
wait an hour before you can shake another's hand.

Axton

On 8/24/07, Heider, Stephen <[EMAIL PROTECTED]> wrote:
> Ever since version 6.3 you are only able to shake one person's hand at one 
> time.   If you are shaking someone's hand you must release the grip prior to 
> shaking another hand, otherwise this would be a handshake violation :)
>
> Stephen
> Remedy Skilled Professional
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
> Sent: Friday, August 24, 2007 3:18 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
> The new version of the secret handshake has a more customer-centric licensing 
> system...
>
> And beware!  As I understand, similar to other fraternal organizations, there 
> are severe penalties for revealing the hand shake.  I heard that they 
> invalidate your table qualifications and delete field-dependent workflow just 
> for thinking of talking about it.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of Gayford, Matthew C.
> Sent: Friday, August 24, 2007 1:08 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
> You have to buy separate licensing for it...
>
> Matthew C. Gayford
> Technology Research & Development
> Information Technology Systems Division
> University of North Carolina Wilmington
> (910) 962-7177
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of Jarl Grøneng
> Sent: Friday, August 24, 2007 3:00 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
> ?? What secret handshake?
>
> -
> Jarl
>
> On 8/24/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> > **
> >
> > Congratulations!  Be sure to practice that secret handshake...
> >
> > Rick 
> >  From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
> > Sent: Friday, August 24, 2007 11:25 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Remedy Skilled Professionals
> >
> >
> > **
> >
> >
> > ...and as of today, me too!
> >
> >
> >
> >
> >
> > Stephen
> >
> > Remedy Skilled Professional
> >
> >
> >
> >  
> >
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Bowen, Marc
> > Sent: Tuesday, July 31, 2007 1:25 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Remedy Skilled Professionals
> >
> >
> >
> > Me too.
> >
> >
> >
> >
> > Marc Bowen
> > Remedy Skilled Professional
> >
> >
> >  
> >
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Rootuja Ghatge
> > Sent: Tuesday, July 31, 2007 1:12 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Remedy Skilled Professionals
> >
> >
> >
> > I'm an RSP.
> >
> >
> >
> > -Rootuja Ghatge
> >
> >
> >
> >  
> >
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
> > Sent: Tuesday, July 31, 2007 8:01 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Remedy Skilled Professionals
> >
> > **
> >
> >
> > How many Remedy Skilled Professionals are out there?
> >
> >
> >
> >
> > __20060125___This posting was submitted
> > with HTML in it_20060125___This
> > posting was submitted with HTML in it___
> >
> >
> > ***
> >
> >
> > The information in this email is confidential and may be legally privileged.
> > It is intended solely for the addressee. Access to this email by anyone else
> > is
> > unauthorized. If you are not the intended recipient, any disclosure,
> > copying,
> > distribution or any action taken or omitted to be taken in reliance on it,
> > is
> > prohibited and may be unlawful. When addressed to our clients any opinions
> > or
> > advice contained in this email are subject to the terms and conditions
> > expressed in the governing KPMG client engagement letter.
> >
> >
> > ***
> > __20060125___This posting was submitted
> > with HTML in it___
> > __20060125___This posting was submitted
> > with HTML in it___
> >  __20060125___This posting was
> > submitted with HTML in it___
>
> __

Re: Remedy Skilled Professionals

[Watson, Benjamin A.]

I take it that those RSPs with read licenses can only watch handshakes or 
initiate their own and cannot participates in handshakes started by others.



From: [EMAIL PROTECTED] on behalf of Phil Murnane
Sent: Fri 8/24/2007 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals



Actually, with most wetware systems, the grip can be virtualized to allow 
multiple simultaneous virtual handshakes.  Licensing considerations still 
apply, though.

--Phil

- Original Message 
From: Axton <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, August 24, 2007 1:05:19 PM
Subject: Re: Remedy Skilled Professionals


That was good; and if you don't properly release the grip, you have to
wait an hour before you can shake another's hand.

Axton

On 8/24/07, Heider, Stephen <[EMAIL PROTECTED]> wrote:
> Ever since version 6.3 you are only able to shake one person's hand at one 
> time.   If you are shaking someone's hand you must release the grip prior to 
> shaking another hand, otherwise this would be a handshake violation :)
>
> Stephen
> Remedy Skilled Professional
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
> Sent: Friday, August 24, 2007 3:18 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
> The new version of the secret handshake has a more customer-centric licensing 
> system...
>
> And beware!  As I understand, similar to other fraternal organizations, there 
> are severe penalties for revealing the hand shake.  I heard that they 
> invalidate your table qualifications and delete field-dependent workflow just 
> for thinking of talking about it.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of Gayford, Matthew C.
> Sent: Friday, August 24, 2007 1:08 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
> You have to buy separate licensing for it...
>
> Matthew C. Gayford
> Technology Research & Development
> Information Technology Systems Division
> University of North Carolina Wilmington
> (910) 962-7177
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of Jarl Grøneng
> Sent: Friday, August 24, 2007 3:00 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
> ?? What secret handshake?
>
> -
> Jarl
>
> On 8/24/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> > **
> >
> > Congratulations!  Be sure to practice that secret handshake...
> >
> > Rick 
> >  From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
> > Sent: Friday, August 24, 2007 11:25 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Remedy Skilled Professionals
> >
> >
> > **
> >
> >
> > ...and as of today, me too!
> >
> >
> >
> >
> >
> > Stephen
> >
> > Remedy Skilled Professional
> >
> >
> >
> >  
> >
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Bowen, Marc
> > Sent: Tuesday, July 31, 2007 1:25 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Remedy Skilled Professionals
> >
> >
> >
> > Me too.
> >
> >
> >
> >
> > Marc Bowen
> > Remedy Skilled Professional
> >
> >
> >  
> >
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Rootuja Ghatge
> > Sent: Tuesday, July 31, 2007 1:12 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Remedy Skilled Professionals
> >
> >
> >
> > I'm an RSP.
> >
> >
> >
> > -Rootuja Ghatge
> >
> >
> >
> >  
> >
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
> > Sent: Tuesday, July 31, 2007 8:01 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Remedy Skilled Professionals
> >
> > **
> >
> >
> > How many Remedy Skilled Professionals are out there?
> >
> >
> >
> >
> > __20060125___This posting was submitted
> > with HTML in it_20060125___This
> > posting was submitted with HTML in it___
> >
> >
> > ***
> >
> >
> > The information in this email is confidential and may be legally privileged.
> > It is intended solely for the addressee. Access to this email by anyone else
> > is
> > unauthorized. If you are not the intended recipient, any disclosure,
> > copying,
> > distribution or any action taken or omitted to be taken in reliance on it,
> > is
> > prohibited and may be unlawful. When addressed to our clients any opinions
> > or
> > advice contained in this email are subject to the terms and conditions
> > expressed in the governing KPMG client engagement letter.
> >
> >
> > ***

Re: Compile shell script

[Axton]

I sometimes write one that contains:

#!/bin/sh
make clean
make
make install
pkill arplugin

If you are open to using the autoconf tools, I have some good examples
of Makefile.am and configure.ac for building c plugins:
http://arswiki.org/projects/arfprng/browser/tags/arfprng-0.1

see:
http://arswiki.org/projects/arfprng/browser/tags/arfprng-0.1/configure.ac
http://arswiki.org/projects/arfprng/browser/tags/arfprng-0.1/Makefile.am
http://arswiki.org/projects/arfprng/browser/tags/arfprng-0.1/lib/Makefile.am

These work on Solaris 10 with the autotools available at
sunfreeware.com, so they should work with the same on Solaris 8.

The api's also include sample Makefiles that will work well for you if
you are only targeting s single platform:
http://arswiki.org/projects/arapi/browser/trunk/7.0.1/solaris/src/area/example/Makefile
http://arswiki.org/projects/arapi/browser/trunk/7.0.1/solaris/src/arfilterapi/example/Makefile
http://arswiki.org/projects/arapi/browser/trunk/7.0.1/solaris/src/driver/Makefile
...

Axton Grams

On 8/24/07, arthurj <[EMAIL PROTECTED]> wrote:
> I was wondering if anyone doing custom code development using C APIs for ARS
> could share the shell script that they used for compiling the source code on
> UNIX.
>
> Our platform is:
> ARS 6.3 patch 20 over Sun Solaris 8
>
> Thanks very much.
> Arthur
> --
> View this message in context: 
> http://www.nabble.com/Compile-shell-script-tf4325426.html#a12318786
> Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
> Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Urgent: Installing CI Viewer on Linux

[Axton]

I believe the CI Viewer does nothing more than copy some files to the
WEB-INF/lib directory of the mid-tier and imports some data into the
Data Visualization Modules form.

Run the CI Viewer installer on the linux box.  If you don't have
physical access/display capabilities on the linux box, set up X so
that you can export your display to your local machine.

Axton

On 8/24/07, Shyam Attavar <[EMAIL PROTECTED]> wrote:
> **
>
> Dear listers,
>
> I have to get the CI Viewer working by Monday and was wondering if anyone
> has the following environment and how did you get the CI Viewer working in
> such an environment
>
> Oracle 10gR2 on Linux Cluster
> AR Server 7.0.1 Patch 2 with CMDB 2.0.1 Patch 3 on Windows 2003 Enterprise
> Server
> AR Mid-tier 7.0.1 Patch 2 on Red Hat Linux ES (AS)
>
> Since the CI Viewer is driven via the mid-tier even when accessing from
> Remedy User Tool, I have to have the CI Viewer installed on the Linux box
> where the mid-tier is running.
>
> I already have a ticket open with Support. However, I thought of checking
> the list, just in case someone has come across this scenario and already
> solved it.
>
> Thanks in advance.
>
> Regards,
> --
> Shyam __20060125___This posting was
> submitted with HTML in it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Urgent: Installing CI Viewer on Linux

[Shyam Attavar]

Thanks Rick and Axton!

Where can I find the installer for just the CI Viewer? I guess that is my 
first question. Once I find that I have access to the Linux box to install 
it...


Thanks,
--
Shyam
- Original Message - 
From: "Axton" <[EMAIL PROTECTED]>

Newsgroups: gmane.comp.crm.arsystem.general
To: 
Sent: Friday, August 24, 2007 1:30 PM
Subject: Re: Urgent: Installing CI Viewer on Linux



I believe the CI Viewer does nothing more than copy some files to the
WEB-INF/lib directory of the mid-tier and imports some data into the
Data Visualization Modules form.

Run the CI Viewer installer on the linux box.  If you don't have
physical access/display capabilities on the linux box, set up X so
that you can export your display to your local machine.

Axton

On 8/24/07, Shyam Attavar <[EMAIL PROTECTED]> wrote:

**

Dear listers,

I have to get the CI Viewer working by Monday and was wondering if anyone
has the following environment and how did you get the CI Viewer working 
in

such an environment

Oracle 10gR2 on Linux Cluster
AR Server 7.0.1 Patch 2 with CMDB 2.0.1 Patch 3 on Windows 2003 
Enterprise

Server
AR Mid-tier 7.0.1 Patch 2 on Red Hat Linux ES (AS)

Since the CI Viewer is driven via the mid-tier even when accessing from
Remedy User Tool, I have to have the CI Viewer installed on the Linux box
where the mid-tier is running.

I already have a ticket open with Support. However, I thought of checking
the list, just in case someone has come across this scenario and already
solved it.

Thanks in advance.

Regards,
--
Shyam __20060125___This posting was
submitted with HTML in it___




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: Urgent: Installing CI Viewer on Linux

[Axton]

It's bundled with the cmdb install files.

Axton Grams

On 8/24/07, Shyam Attavar <[EMAIL PROTECTED]> wrote:
> Thanks Rick and Axton!
>
> Where can I find the installer for just the CI Viewer? I guess that is my
> first question. Once I find that I have access to the Linux box to install
> it...
>
> Thanks,
> --
> Shyam
> - Original Message -
> From: "Axton" <[EMAIL PROTECTED]>
> Newsgroups: gmane.comp.crm.arsystem.general
> To: 
> Sent: Friday, August 24, 2007 1:30 PM
> Subject: Re: Urgent: Installing CI Viewer on Linux
>
>
> >I believe the CI Viewer does nothing more than copy some files to the
> > WEB-INF/lib directory of the mid-tier and imports some data into the
> > Data Visualization Modules form.
> >
> > Run the CI Viewer installer on the linux box.  If you don't have
> > physical access/display capabilities on the linux box, set up X so
> > that you can export your display to your local machine.
> >
> > Axton
> >
> > On 8/24/07, Shyam Attavar <[EMAIL PROTECTED]> wrote:
> >> **
> >>
> >> Dear listers,
> >>
> >> I have to get the CI Viewer working by Monday and was wondering if anyone
> >> has the following environment and how did you get the CI Viewer working
> >> in
> >> such an environment
> >>
> >> Oracle 10gR2 on Linux Cluster
> >> AR Server 7.0.1 Patch 2 with CMDB 2.0.1 Patch 3 on Windows 2003
> >> Enterprise
> >> Server
> >> AR Mid-tier 7.0.1 Patch 2 on Red Hat Linux ES (AS)
> >>
> >> Since the CI Viewer is driven via the mid-tier even when accessing from
> >> Remedy User Tool, I have to have the CI Viewer installed on the Linux box
> >> where the mid-tier is running.
> >>
> >> I already have a ticket open with Support. However, I thought of checking
> >> the list, just in case someone has come across this scenario and already
> >> solved it.
> >>
> >> Thanks in advance.
> >>
> >> Regards,
> >> --
> >> Shyam __20060125___This posting was
> >> submitted with HTML in it___
> >
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
> Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Need to add field a to the Overview Console Assigned work table

[Howard Richter]

All,

The only thing missing was to put the field in the SHR:ARDBCFields form.
Scott and everyone thanks and have a great weekend,

Howard Richter



On 8/23/07, Howard Richter <[EMAIL PROTECTED]> wrote:
>
> Scott,
>
> For some the restart fixed the error I was getting, but now no data is
> coming accross.
>
> I checked all three field properties (HPD:Help Desk, SHR:OverviewConsole
> and SHR:ARDBC_OverviewConsoleTemplate) and the id is 102613, for all.
>
> Thanks to everyone for their help, this is a strange one,
>
> Howard
>
> On 8/23/07, Scott Parrish <[EMAIL PROTECTED]> wrote:
> >
> > **
> >
> > Howard,
> >
> > When you add the Next Target Date field to the Vendor form
> > (SHR:ARDBC_OverviewConsole) it does not keep the same Field ID as the field
> > on the HelpDesk and template form. It will assign the NextID according to
> > the arschema table. You have to manually set the field ID to 102613 when
> > adding it to the Vendor form. I have added this to my overview console and
> > am not experiencing the same issue that you are.
> >
> >
> >
> > Scott
> >
> >
> >  --
> >
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > [EMAIL PROTECTED] *On Behalf Of *Howard Richter
> > *Sent:* Thursday, August 23, 2007 1:01 PM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Re: Need to add field a to the Overview Console Assigned work
> > table
> >
> >
> >
> > **
> >
> > Scott,
> >
> >
> >
> > I tried that and received this error when I opened the overview console
> >
> >
> >
> > ARERR [311] Error:ARGetListEntryWithFields - Field ID is not related to
> > this form
> >
> >
> >
> > Howard
> >
> >
> >
> > On 8/23/07, *Scott Parrish* < [EMAIL PROTECTED]> wrote:
> >
> > **
> >
> > Howard,
> >
> > Copy the Next Target Date field from the HelpDesk form into the
> > SHR:ARDBC_OverviewConsoleTemplate (if it doesn't already exist there, which
> > I don't think it does). Next, open the SHR :ARDBC_OverviewConsole form and
> > add the Next Target Date field to that form (It should now be available
> > since you added it to the template form). Now, go into the User Tool and
> > open the  SHR:ARDBCFields form and add the field mapping for the Next Target
> > Date. Lastly, add the Next Target Date field to the Overview Console table.
> > If I'm not mistaken, that should do it!
> >
> >
> >
> > Scott Parrish
> > IT Prophets, LLC
> > (770) 653-5203
> > http://www.itprophets.com
> >
> >
> >  --
> >
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > [EMAIL PROTECTED] *On Behalf Of *Howard Richter
> > *Sent:* Thursday, August 23, 2007 10:09 AM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Need to add field a to the Overview Console Assigned work
> > table
> >
> >
> >
> > **
> >
> > Good morning all,
> >
> >
> >
> > I need your help. I need to add a field from the HD:Help Desk form from
> > the SLM tab 'Next Target Date') to the Overview Console Assigned work table.
> >
> >
> >
> >
> > I know that the Overview Console is feed from the "Assigend work table"
> > is feed from the SHR:ARDBC_OverviewConsole form, but I remember seeing
> > something on the arlist that it takes more then just adding the field there.
> >
> >
> >
> >
> > Could some kind person, point me to a doc or give me directions (and be
> > nice) on how to push data from the HD:Help Desk to the OverviewConsole?
> >
> >
> >
> > As always thanks,
> >
> >
> >
> > --
> > Howard Richter
> >
> > Remedy ServiceDesk Manager
> > CedarCrestone Managed Services Center
> >
> > [EMAIL PROTECTED]
> >
> > __20060125___This posting was submitted with HTML in
> > it___
> >
> > __20060125___This posting was submitted with HTML in
> > it___
> >
> >
> >
> >
> > --
> > Howard Richter
> >
> > Remedy ServiceDesk Manager
> > CedarCrestone Managed Services Center
> >
> > [EMAIL PROTECTED] __20060125___This
> > posting was submitted with HTML in it___
> > __20060125___This posting was submitted with HTML in
> > it___
> >
>
>
>
> --
> Howard Richter
>
> Remedy ServiceDesk Manager
> CedarCrestone Managed Services Center
>
> [EMAIL PROTECTED]
>



-- 
Howard Richter

Remedy ServiceDesk Manager
CedarCrestone Managed Services Center

[EMAIL PROTECTED]

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Urgent: Installing CI Viewer on Linux

[Shyam Attavar]

Great! Thanks Axton!
--
Shyam

- Original Message - 
From: "Axton" <[EMAIL PROTECTED]>

Newsgroups: gmane.comp.crm.arsystem.general
To: 
Sent: Friday, August 24, 2007 1:44 PM
Subject: Re: Urgent: Installing CI Viewer on Linux



It's bundled with the cmdb install files.

Axton Grams

On 8/24/07, Shyam Attavar <[EMAIL PROTECTED]> wrote:

Thanks Rick and Axton!

Where can I find the installer for just the CI Viewer? I guess that is my
first question. Once I find that I have access to the Linux box to 
install

it...

Thanks,
--
Shyam
- Original Message -
From: "Axton" <[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
To: 
Sent: Friday, August 24, 2007 1:30 PM
Subject: Re: Urgent: Installing CI Viewer on Linux


>I believe the CI Viewer does nothing more than copy some files to the
> WEB-INF/lib directory of the mid-tier and imports some data into the
> Data Visualization Modules form.
>
> Run the CI Viewer installer on the linux box.  If you don't have
> physical access/display capabilities on the linux box, set up X so
> that you can export your display to your local machine.
>
> Axton
>
> On 8/24/07, Shyam Attavar <[EMAIL PROTECTED]> wrote:
>> **
>>
>> Dear listers,
>>
>> I have to get the CI Viewer working by Monday and was wondering if 
>> anyone
>> has the following environment and how did you get the CI Viewer 
>> working

>> in
>> such an environment
>>
>> Oracle 10gR2 on Linux Cluster
>> AR Server 7.0.1 Patch 2 with CMDB 2.0.1 Patch 3 on Windows 2003
>> Enterprise
>> Server
>> AR Mid-tier 7.0.1 Patch 2 on Red Hat Linux ES (AS)
>>
>> Since the CI Viewer is driven via the mid-tier even when accessing 
>> from
>> Remedy User Tool, I have to have the CI Viewer installed on the Linux 
>> box

>> where the mid-tier is running.
>>
>> I already have a ticket open with Support. However, I thought of 
>> checking
>> the list, just in case someone has come across this scenario and 
>> already

>> solved it.
>>
>> Thanks in advance.
>>
>> Regards,
>> --
>> Shyam __20060125___This posting was
>> submitted with HTML in it___
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where 
the Answers Are"






___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

OT - Friday Humor - (Re: Remedy Skilled Professionals)

[Shyam Attavar]

Thanks gang, for making my day easier...
I had a great laugh since this turned out to be implied humor!
You are the best!!!
Cheers,
--
Shyam

- Original Message - 
From: "Watson, Benjamin A." <[EMAIL PROTECTED]>

Newsgroups: gmane.comp.crm.arsystem.general
To: 
Sent: Friday, August 24, 2007 1:25 PM
Subject: Re: Remedy Skilled Professionals


I take it that those RSPs with read licenses can only watch handshakes or 
initiate their own and cannot participates in handshakes started by others.




From: [EMAIL PROTECTED] on behalf of Phil Murnane
Sent: Fri 8/24/2007 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals



Actually, with most wetware systems, the grip can be virtualized to allow 
multiple simultaneous virtual handshakes.  Licensing considerations still 
apply, though.


--Phil

- Original Message 
From: Axton <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, August 24, 2007 1:05:19 PM
Subject: Re: Remedy Skilled Professionals


That was good; and if you don't properly release the grip, you have to
wait an hour before you can shake another's hand.

Axton

On 8/24/07, Heider, Stephen <[EMAIL PROTECTED]> wrote:
Ever since version 6.3 you are only able to shake one person's hand at one 
time.   If you are shaking someone's hand you must release the grip prior 
to shaking another hand, otherwise this would be a handshake violation :)


Stephen
Remedy Skilled Professional

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD

Sent: Friday, August 24, 2007 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals

The new version of the secret handshake has a more customer-centric 
licensing system...


And beware!  As I understand, similar to other fraternal organizations, 
there are severe penalties for revealing the hand shake.  I heard that 
they invalidate your table qualifications and delete field-dependent 
workflow just for thinking of talking about it.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C.

Sent: Friday, August 24, 2007 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals

You have to buy separate licensing for it...

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng

Sent: Friday, August 24, 2007 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Skilled Professionals

?? What secret handshake?

-
Jarl

On 8/24/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> **
>
> Congratulations!  Be sure to practice that secret handshake...
>
> Rick 
>  From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
> Sent: Friday, August 24, 2007 11:25 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
> **
>
>
> ...and as of today, me too!
>
>
>
>
>
> Stephen
>
> Remedy Skilled Professional
>
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Bowen, Marc
> Sent: Tuesday, July 31, 2007 1:25 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
>
> Me too.
>
>
>
>
> Marc Bowen
> Remedy Skilled Professional
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rootuja Ghatge
> Sent: Tuesday, July 31, 2007 1:12 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Skilled Professionals
>
>
>
> I'm an RSP.
>
>
>
> -Rootuja Ghatge
>
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Scott Ames
> Sent: Tuesday, July 31, 2007 8:01 AM
> To: arslist@ARSLIST.ORG
> Subject: Remedy Skilled Professionals
>
> **
>
>
> How many Remedy Skilled Professionals are out there?
>
>
>
>
> __20060125___This posting was submitted
> with HTML in it_20060125___This
> posting was submitted with HTML in it___
>
>
> ***
>
>
> The information in this email is confidential and may be legally 
> privileged.
> It is intended solely for the addressee. Access to this email by anyone 
> else

> is
> unauthorized. If you are not the intended recipient, any disclosure,
> copying,
> distribution or any action taken or omitted to be taken in reliance on 
> it,

> is
> prohibited and may be unlawful. When addressed to our clients any 
> opinions

> or
> advice contained in this email are subject to the terms and conditions
>