View Access field on Problem Investigation form.
Hi All, Can anyone give me any detail explanation regarding the View Access field on Problem Investigation form (ITSM 7)? The Problem User guide has the following details. From the View Access list, select Internal or Public. Internal—If you want users within your organization to see the entry. Public—If you want everyone with access to the system to see the entry, including requesters. I have tested this with the following scenario; User A, belonging to Company ABC opens a problem investigation ticket. User P, belonging to the Company PQR updates the same ticket, and creates 2 WorkInfo entries; one with view access as Public and other with view access as Internal. Now, when User A views the Work Info tab of the same ticket, he is able to view both the entries. I think he should be able to view only the WorkLog record with View Access = Public. Am I testing this functionality correctly? Is there a different interpretation of View Access field? Regards, Veeral Oza ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: On-the-fly permissions in Attachment field
Thanks, Carey and Jason. Both are good ideas that I'll check into. I also got an off-line suggestion from Gary Opela that said: . . . if they can only add an attachment by right-clicking the field, try putting a transparent box on top of the attachment field and then show/hiding it depending on the user. I know it's hokey, but it should work. (quoted with his permission) To which I replied: Thanks for the suggestion. I should have mentioned, that I want Public to be able to read, just not change the attachments. Is there some reason why attachment fields can't be made read-only? Dwayne Martin James Madison University Original message Date: Wed, 28 Nov 2007 20:42:40 -0800 From: Jason Miller [EMAIL PROTECTED] Subject: Re: On-the-fly permissions in Attachment field To: arslist@ARSLIST.ORG Another options is to use an attachments form and not use an attachment field directly on the form but a table that allows you to interact with the attachment record. Now the attachment has its own record you have complete control over the read/write security of the file using row level permissions and workflow. Stephen Heider created a attachments form and a utility that will add your attachments from the original form to the new attachments form (I don't remember if it deletes the attachment from the original form or just copies it). Check out the ARS_CreateAttachmentsForm application in the downloads section on http://arswiki.org/projects/dotnetutil. Jason -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, November 28, 2007 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: On-the-fly permissions in Attachment field Dwayne, I would think that a Join of A and B would be a better option than using read-only/read-write display properties of the client. ( That by the way: the display property is not a real security feature.) The join could inherit the Assignee from Form B as the Assignee for the join and the Assignee group could be granted change access to the field. ( Hope that makes sense. Hope that Helps) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Nov 28, 2007 3:05 PM, Dwayne Martin [EMAIL PROTECTED] wrote: Hello Everyone, We have a Form A with Attachment fields. Form B is a sub-file to Form A. We want anyone who is an Assignee in a Form B subfile entry, to be able to add/change/delete attachments in Form A. You could make an ordinary field read-only, then On Display, you could check to see if the User was in the subfile, and if so, make the field read-write. But I don't see any way of making Attachments read-only. Any suggestions? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: On-the-fly permissions in Attachment field
Re (I don't remember if it deletes the attachment from the original form or just copies it)the utility does not delete or alter any of the existing attachment fields. After the conversion is complete and users are using the attachments form and your new workflow then the ARS developer may choose to delete the attachment fields to free up space. Stephen Remedy Skilled Professional -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, November 28, 2007 11:43 PM To: arslist@ARSLIST.ORG Subject: Re: On-the-fly permissions in Attachment field Another options is to use an attachments form and not use an attachment field directly on the form but a table that allows you to interact with the attachment record. Now the attachment has its own record you have complete control over the read/write security of the file using row level permissions and workflow. Stephen Heider created a attachments form and a utility that will add your attachments from the original form to the new attachments form (I don't remember if it deletes the attachment from the original form or just copies it). Check out the ARS_CreateAttachmentsForm application in the downloads section on http://arswiki.org/projects/dotnetutil. Jason -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, November 28, 2007 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: On-the-fly permissions in Attachment field Dwayne, I would think that a Join of A and B would be a better option than using read-only/read-write display properties of the client. ( That by the way: the display property is not a real security feature.) The join could inherit the Assignee from Form B as the Assignee for the join and the Assignee group could be granted change access to the field. ( Hope that makes sense. Hope that Helps) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Nov 28, 2007 3:05 PM, Dwayne Martin [EMAIL PROTECTED] wrote: Hello Everyone, We have a Form A with Attachment fields. Form B is a sub-file to Form A. We want anyone who is an Assignee in a Form B subfile entry, to be able to add/change/delete attachments in Form A. You could make an ordinary field read-only, then On Display, you could check to see if the User was in the subfile, and if so, make the field read-write. But I don't see any way of making Attachments read-only. Any suggestions? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: ITSM 7.0 - Permissions / Roles / etc.
Does anyone know if there is a master document that shows the various groups and what each group gives you permission to. For example if you want access to Configure Assignment you need to belong to Config Group Mapping Admin. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: ITSM 7.0 - Permissions / Roles / etc.
There is a little Java tool that allows you to check a box for what you want to do and it will show you what perms/roles are necessary to make that happen. I think that's downloadable from either Support or the Dev. Network. Rick On 11/29/07, T. Dee [EMAIL PROTECTED] wrote: ** Does anyone know if there is a master document that shows the various groups and what each group gives you permission to. For example if you want access to Configure Assignment you need to belong to Config Group Mapping Admin. Thanks! __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: View Access field on Problem Investigation form.
User P is support people? The public option make the info available in the requester console, the Internal keep in the Support Console (any of them). So public is available for end user and internal for all the support people. Pedro mx On Nov 29, 2007 4:51 AM, Veeral Oza [EMAIL PROTECTED] wrote: ** Hi All, Can anyone give me any detail explanation regarding the View Access field on Problem Investigation form (ITSM 7)? The Problem User guide has the following details. From the View Access list, select Internal or Public. Internal—If you want users within your organization to see the entry. Public—If you want everyone with access to the system to see the entry, including requesters. I have tested this with the following scenario; User A, belonging to Company ABC opens a problem investigation ticket. User P, belonging to the Company PQR updates the same ticket, and creates 2 WorkInfo entries; one with view access as Public and other with view access as Internal. Now, when User A views the Work Info tab of the same ticket, he is able to view both the entries. I think he should be able to view only the WorkLog record with View Access = Public. Am I testing this functionality correctly? Is there a different interpretation of View Access field? Regards, Veeral Oza __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Notifications in ITSM 7 - part 1- disable a message or modify trigger conditions for some or all users
Colin: To add a new field to notification message text...one that is not already available on the menus on the SYS:Notification Messages form's fields, follow these steps (object names I have included apply for adding a field from HPD:Help Desk form, i.e. Incidents): 1)Add a record for the field on form SYS:Form Field Selections. See existing records for detail. 2)Add the field on following backend forms, so the field's value can be held during notification workflow processing NTE:SYS-NT Process Control NTE:SYS-Group NT Control NTE:SYS-Individual NT Control 3)Update the filter that replaces any placeholders for the field in the message template with actual value for the field from the ticket. One of these filters: NTE:SHR:TranslateNotificationMessageCommon_090 NTE:SHR:TranslateNotificationMessageINC3_102 4)Modify filters on backend notification forms as well as the source (ticket) form so the values are carried forward as the notification workflow continues from form to form. INT:FNDHPD:NPC:GetINCData_020 NTE:NTG:NoOnCall_260_Indiv-PNPC HPD:INC:NotificationGenerator_899_PNPC`! NTE:NTG:SetFieldsfromNPC_030 (no need to modify, just take a look) NTE:NPC:CreateNTRecord_180_PNTI NTE:NTG:CreateNTRecord_180_PNTI`! (no need to modify, just take a look) Given the nature of the code involved, a thorough testing of you modifications would include: -a message that goes out to requester -a message that goes out to a single support staff -a message that goes out to an entire group, not flagged on-call -a message that goes out to an on-call group HTH. ---Colin wrote: Rabi, thanks for the prompt reply. Yes, it is tricky - I can find the entries to modify in form SYS:Notification Messages - they have tags HPD-INC-AssigneeAssignment and HPD-INC-GroupAssignment but customer phone number is not on the fields menu for the form Colin --- Rabi Tripathi [EMAIL PROTECTED] wrote: Colin, Modifying notification text is rather easy. Just modify the right record on form SYS:NotificationMessages. No filter to deal with. To find the right record to modify, you can use some of the techniques from the original post. It gets tricky if the field you are trying to add is not on the fields' menus on the record. If that's what you see, I can send you more info to handle the situation. I have been tied up with work/personal things. I will post other parts shortly. PS: about T. Dee's earlier comment that: [start quote] I found out from Remedy today that if you create a custom notification from the People Form and then you shut it off in the SYS:Notification Messages it will still fire. I find this very odd, but it is working as designed. [end quote] If you disable the records on both forms, corresponding messages should be disabled. With support-staff directed messages (as opposed to requester directed), code ignores status on one of the forms. System There's also the NTE:CFG-Notification Events form to complicate the matter. What I wrote in part 1 should stil be true, but is not the whole story. I will post a revised part 1. from: Chapman, Colin [EMAIL PROTECTED] reply-to: arslist@arslist.org, date: Nov 27, 2007 5:10 PM subjectRe: Notifications in ITSM 7 - part 1- disable a message or modify trigger conditions for some or all users Rabi, this is great, thanks Are you ready to post how to modify a notification in ITSM7 - or anyone else ? I found the docs that have been mentioned on the list, but none say exactly what forms workflow to change in ITSM7 (SERVICE DESK 7). For example, I am currently needing to add the Customer Phone Number to the Assignment Notification in ServiceDesk 7.01 patch 3. I think I can figure it out, but if someone else has already made such a modification and documented the steps, including the names of the filters modified, then that will save me time. TIA -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Tuesday, November 13, 2007 2:33 PM To: arslist@ARSLIST.ORG Subject: *SPAM* Notifications in ITSM 7 - part 1- disable a message or modify trigger conditions for some or all users Old subject was Re: Roles in Incident Management 7.x: App doesn't match the doc other tidbits A lot has been said recently about notifications in ITSM 7, so I will try to summarize what I know here. This one is about modifying notification preferences or disabling a notification altogether. I will post later about modifying the message, adding a new message etc. Get easy, one-click access to your favorites. Make Yahoo! your homepage.
Re: Question: ITSM 7.0 - Permissions / Roles / etc.
Thanks Rick - do you happen to know what it is called or the URL where it is? THANKS!! On 11/29/07, Rick Cook [EMAIL PROTECTED] wrote: ** There is a little Java tool that allows you to check a box for what you want to do and it will show you what perms/roles are necessary to make that happen. I think that's downloadable from either Support or the Dev. Network. Rick On 11/29/07, T. Dee [EMAIL PROTECTED] wrote: ** Does anyone know if there is a master document that shows the various groups and what each group gives you permission to. For example if you want access to Configure Assignment you need to belong to Config Group Mapping Admin. Thanks! __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CMDB in the Real World
No, I have worked on two production CMDB's. In the short term, manual population is OK. Very soon a plan should be formulated (in fact it should be at the design of the data model stage) for auto population though, if for nothing else, verification purposes. They are complex to set up, mostly at the modelling stage - building is the least of the problem! Chris On Nov 29, 2007 3:31 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Thanks, Jason. So you're committed to doing all of the population manually? You're not worried that the whole thing will become unmanageable and the data become stale? Anybody else? Who else has a full-blown CMDB in production? Should I interpret the silence as an indication that *no one* has a real world CMDB in production?! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, November 28, 2007 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB in the Real World We currently only have a few thousand (less than 5k) CIs however a large inventorying initiative is currently underway and we are expecting to start receiving spreadsheets to import soon. I expect that we will hit the tens of thousands fairly soon and then taper off for a bit. Yes, we have IT related CIs and other specialty CIs all in the Computer System class. One of the enhancements we made was to add a project name field and row level security is base on the project that is selected. So if a tech is on a more IT-centric project that person would never know that there are radars in the system other then it being listed in the CTIs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, November 28, 2007 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB in the Real World Thanks for the great examples! I have a question since you brought up the idea of autodiscovery (or the lack thereof)--how many CIs (ballpark) do you have? And do you have IT-related CIs mixed in with non-IT stuff? Computer systems along with RADAR, etc.? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, November 28, 2007 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB in the Real World ** Hi Norm, We have a CMDB (1.1 with ITSM 6) and we pretty much use it like Asset Management 4 (I haven't worked with 5.x but I don't think it was too much different from 4). We have hidden most of the classes and use the BMC_ComputerSystem for most everything from typical IT resources to more specialized DoD resources. All of the classification is done by CTI just like the old days. When we started on our journey we decide with all of the specialized equipment that we were not going to build classes for everything (radar, cameras, protective clothing, etc). Since this is not a typical IT environment where the staff is intimately familiar with Remedy we needed to keep it as simple as possible and not have menu of classes that scroll off the screen when you want to create/modify/search for an asset, this is one stop shopping. We do use a handful of other classes such as BMC_BulkInventory, BMC_InventoryStorage and plan on using some of the software/application classes in the future. Unfortunately because CI's are located on other DoD networks where we would not be able to discover them or they are not even discoverable items, all of the discovery and updating is done manually. Not the most ideal situation but is a step in the right direction for our project. Jason From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, November 28, 2007 7:39 AM To: arslist@ARSLIST.ORG Subject: CMDB in the Real World ** With the ongoing discussion of the OOB CMDB vs. a custom CMDB, I am very interested in discussing how CMDB's are actually being used in the field. In other words, for those who have implemented CMDBs and have them populated, what is being done with the data? Who looks at it? How is it refreshed? I am particularly interested in real world use, not theory. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CMDB in the Real World
And how were the two CMDBs used? Who used them? How frequently? How was the data kept up-to-snuff? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris While Sent: Thursday, November 29, 2007 9:39 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB in the Real World ** No, I have worked on two production CMDB's. In the short term, manual population is OK. Very soon a plan should be formulated (in fact it should be at the design of the data model stage) for auto population though, if for nothing else, verification purposes. They are complex to set up, mostly at the modelling stage - building is the least of the problem! Chris On Nov 29, 2007 3:31 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Thanks, Jason. So you're committed to doing all of the population manually? You're not worried that the whole thing will become unmanageable and the data become stale? Anybody else? Who else has a full-blown CMDB in production? Should I interpret the silence as an indication that *no one* has a real world CMDB in production?! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, November 28, 2007 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB in the Real World We currently only have a few thousand (less than 5k) CIs however a large inventorying initiative is currently underway and we are expecting to start receiving spreadsheets to import soon. I expect that we will hit the tens of thousands fairly soon and then taper off for a bit. Yes, we have IT related CIs and other specialty CIs all in the Computer System class. One of the enhancements we made was to add a project name field and row level security is base on the project that is selected. So if a tech is on a more IT-centric project that person would never know that there are radars in the system other then it being listed in the CTIs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, November 28, 2007 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB in the Real World Thanks for the great examples! I have a question since you brought up the idea of autodiscovery (or the lack thereof)--how many CIs (ballpark) do you have? And do you have IT-related CIs mixed in with non-IT stuff? Computer systems along with RADAR, etc.? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, November 28, 2007 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB in the Real World ** Hi Norm, We have a CMDB (1.1 with ITSM 6) and we pretty much use it like Asset Management 4 (I haven't worked with 5.x but I don't think it was too much different from 4). We have hidden most of the classes and use the BMC_ComputerSystem for most everything from typical IT resources to more specialized DoD resources. All of the classification is done by CTI just like the old days. When we started on our journey we decide with all of the specialized equipment that we were not going to build classes for everything (radar, cameras, protective clothing, etc). Since this is not a typical IT environment where the staff is intimately familiar with Remedy we needed to keep it as simple as possible and not have menu of classes that scroll off the screen when you want to create/modify/search for an asset, this is one stop shopping. We do use a handful of other classes such as BMC_BulkInventory, BMC_InventoryStorage and plan on using some of the software/application classes in the future. Unfortunately because CI's are located on other DoD networks where we would not be able to discover them or they are not even discoverable items, all of the discovery and updating is done manually. Not the most ideal situation but is a step in the right direction for our project. Jason From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday,
Re: CMDB in the Real World
First one was used by a project team. An item was changed out on the telecom switch complete with software update. On a selectable basis (nightly, weekly, monthly) the switch was polled and a download made overnight. This was then visible the next working day. We had around 120,000 - 150,000 individual CI's and components (Shelves/Cards/Ports etc) and it was very successful in terms of asset identification. Within the first operational month we had increased our bill by £60,000 ($120,000) over the duration of the contract remainder. Remedy would call a C program which was controlled by a script (which was modifiable by Remedy prior to the run) that downloaded the switch configs to csv files, arimport into remedy. This has since been replaced by XML calls to some extent. The second one I am currently building, it will be used by everyone in time, currently just the data engineers. Thanks Chris On Nov 29, 2007 3:42 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: And how were the two CMDBs used? Who used them? How frequently? How was the data kept up-to-snuff? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris While Sent: Thursday, November 29, 2007 9:39 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB in the Real World ** No, I have worked on two production CMDB's. In the short term, manual population is OK. Very soon a plan should be formulated (in fact it should be at the design of the data model stage) for auto population though, if for nothing else, verification purposes. They are complex to set up, mostly at the modelling stage - building is the least of the problem! Chris On Nov 29, 2007 3:31 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Thanks, Jason. So you're committed to doing all of the population manually? You're not worried that the whole thing will become unmanageable and the data become stale? Anybody else? Who else has a full-blown CMDB in production? Should I interpret the silence as an indication that *no one* has a real world CMDB in production?! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, November 28, 2007 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB in the Real World We currently only have a few thousand (less than 5k) CIs however a large inventorying initiative is currently underway and we are expecting to start receiving spreadsheets to import soon. I expect that we will hit the tens of thousands fairly soon and then taper off for a bit. Yes, we have IT related CIs and other specialty CIs all in the Computer System class. One of the enhancements we made was to add a project name field and row level security is base on the project that is selected. So if a tech is on a more IT-centric project that person would never know that there are radars in the system other then it being listed in the CTIs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, November 28, 2007 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB in the Real World Thanks for the great examples! I have a question since you brought up the idea of autodiscovery (or the lack thereof)--how many CIs (ballpark) do you have? And do you have IT-related CIs mixed in with non-IT stuff? Computer systems along with RADAR, etc.? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, November 28, 2007 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB in the Real World ** Hi Norm, We have a CMDB (1.1 with ITSM 6) and we pretty much use it like Asset Management 4 (I haven't worked with 5.x but I don't think it was too much different from 4). We have hidden most of the classes and use the BMC_ComputerSystem for most everything from typical IT resources to more specialized DoD resources. All of the classification is done by CTI just like the old days. When we started on our journey we decide with all of the specialized equipment that we were not going to build classes for everything (radar, cameras, protective clothing, etc). Since this is not a typical IT environment where the staff is intimately familiar with Remedy we needed to keep it as simple as possible and not have menu of
Synch Search Database, UNIX
Can the Synch Search Database be run from a Unix command line? Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Notifications in ITSM 7 - part 1- disable a message or modify trigger conditions for some or all users
Rabi, thanks. I'll give it a try and let you know the results. I had figured out some of the steps, but not all Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Thursday, November 29, 2007 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: Notifications in ITSM 7 - part 1- disable a message or modify trigger conditions for some or all users Colin: To add a new field to notification message text...one that is not already available on the menus on the SYS:Notification Messages form's fields, follow these steps (object names I have included apply for adding a field from HPD:Help Desk form, i.e. Incidents): 1)Add a record for the field on form SYS:Form Field Selections. See existing records for detail. 2)Add the field on following backend forms, so the field's value can be held during notification workflow processing NTE:SYS-NT Process Control NTE:SYS-Group NT Control NTE:SYS-Individual NT Control 3)Update the filter that replaces any placeholders for the field in the message template with actual value for the field from the ticket. One of these filters: NTE:SHR:TranslateNotificationMessageCommon_090 NTE:SHR:TranslateNotificationMessageINC3_102 4)Modify filters on backend notification forms as well as the source (ticket) form so the values are carried forward as the notification workflow continues from form to form. INT:FNDHPD:NPC:GetINCData_020 NTE:NTG:NoOnCall_260_Indiv-PNPC HPD:INC:NotificationGenerator_899_PNPC`! NTE:NTG:SetFieldsfromNPC_030 (no need to modify, just take a look) NTE:NPC:CreateNTRecord_180_PNTI NTE:NTG:CreateNTRecord_180_PNTI`! (no need to modify, just take a look) Given the nature of the code involved, a thorough testing of you modifications would include: -a message that goes out to requester -a message that goes out to a single support staff -a message that goes out to an entire group, not flagged on-call -a message that goes out to an on-call group HTH. ---Colin wrote: Rabi, thanks for the prompt reply. Yes, it is tricky - I can find the entries to modify in form SYS:Notification Messages - they have tags HPD-INC-AssigneeAssignment and HPD-INC-GroupAssignment but customer phone number is not on the fields menu for the form Colin --- Rabi Tripathi [EMAIL PROTECTED] wrote: Colin, Modifying notification text is rather easy. Just modify the right record on form SYS:NotificationMessages. No filter to deal with. To find the right record to modify, you can use some of the techniques from the original post. It gets tricky if the field you are trying to add is not on the fields' menus on the record. If that's what you see, I can send you more info to handle the situation. I have been tied up with work/personal things. I will post other parts shortly. PS: about T. Dee's earlier comment that: [start quote] I found out from Remedy today that if you create a custom notification from the People Form and then you shut it off in the SYS:Notification Messages it will still fire. I find this very odd, but it is working as designed. [end quote] If you disable the records on both forms, corresponding messages should be disabled. With support-staff directed messages (as opposed to requester directed), code ignores status on one of the forms. System There's also the NTE:CFG-Notification Events form to complicate the matter. What I wrote in part 1 should stil be true, but is not the whole story. I will post a revised part 1. from: Chapman, Colin [EMAIL PROTECTED] reply-to: arslist@arslist.org, date: Nov 27, 2007 5:10 PM subjectRe: Notifications in ITSM 7 - part 1- disable a message or modify trigger conditions for some or all users Rabi, this is great, thanks Are you ready to post how to modify a notification in ITSM7 - or anyone else ? I found the docs that have been mentioned on the list, but none say exactly what forms workflow to change in ITSM7 (SERVICE DESK 7). For example, I am currently needing to add the Customer Phone Number to the Assignment Notification in ServiceDesk 7.01 patch 3. I think I can figure it out, but if someone else has already made such a modification and documented the steps, including the names of the filters modified, then that will save me time. TIA -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Tuesday, November 13, 2007 2:33 PM To: arslist@ARSLIST.ORG Subject: *SPAM* Notifications in ITSM 7 - part 1- disable a message or modify trigger conditions for some or all users Old subject was Re: Roles in Incident Management 7.x: App doesn't
Re: Synch Search Database, UNIX
No, the admin tool does the actual syncing. Since the admin tool is a client side and windows only, you cannot synchronize the search database from a unix command line. Hugo On Nov 29, 2007 5:37 PM, Drew Shuller [EMAIL PROTECTED] wrote: Can the Synch Search Database be run from a Unix command line? Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Synch Search Database, UNIX
Drew, I recently asked a similar question. Roger Medsker provided the following answer... From the AR System 6.3 Advanced Guide, page 558... aradmin -u user_name -x server -s Roger Medsker Remedy Consultant Bluestem Consulting Group, LLC [EMAIL PROTECTED] - Mark Latta -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Thursday, November 29, 2007 9:37 AM To: arslist@ARSLIST.ORG Subject: Synch Search Database, UNIX Can the Synch Search Database be run from a Unix command line? Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Synch Search Database, UNIX
I was afraid of that. Thanks Hugo. On Thu, 29 Nov 2007, Hugo Visser wrote: No, the admin tool does the actual syncing. Since the admin tool is a client side and windows only, you cannot synchronize the search database from a unix command line. Hugo On Nov 29, 2007 5:37 PM, Drew Shuller [EMAIL PROTECTED] wrote: Can the Synch Search Database be run from a Unix command line? Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Notifications in ITSM 7 - part 1- disable a message or modify trigger conditions for some or all users
Colin: cc: Dear Santa My big wish for this christmas and future ones...until we are not talking about ITSM 7 any more, is to be able to make a statement about ITSM 7's notification scheme that I subsequently do not have to retract, change or add to. I missed a key filter in last post (in #4), so please use this new and improved story. [ I am standing by this one. For the moment. EOE. This is provided to you for informational purposes only and you hereby just agreed not to hold me liable for actual or consequential damages. All disputes will be settled outside of the courts and without arbitration. Specifications are subject to change at random moments for no specific reasons. Stay tuned. ] To add a new field to notification message text...one that is not already available on the menus on the SYS:Notification Messages form's fields, follow these steps (object names I have included apply for adding a field from HPD:Help Desk form, i.e. Incidents): 1)Add a record for the field on form SYS:Form Field Selections. See existing records for detail. 2)Add the field on following backend forms, so the field's value can be held during notification workflow processing NTE:SYS-NT Process Control NTE:SYS-Group NT Control NTE:SYS-Individual NT Control 3)Update the filter that replaces any placeholders for the field in the message template with actual value for the field from the ticket. One of these filters: NTE:SHR:TranslateNotificationMessageCommon_090 NTE:SHR:TranslateNotificationMessageINC3_102 4)Modify filters on backend notification forms as well as the source (ticket) form so the values are carried forward as the notification workflow continues from form to form. HPD:INC:NotificationGenerator_899_PNPC`! INT:FNDHPD:NPC:GetINCData_020 NTE:NTG:NoOnCall_260_Indiv-PNPC HPD:INC:NotificationGenerator_899_PNPC`! NTE:NTG:SetFieldsfromNPC_030 (no need to modify, just take a look) NTE:NPC:CreateNTRecord_180_PNTI NTE:NTG:CreateNTRecord_180_PNTI`! (no need to modify, just take a look) Given the nature of the code involved, a thorough testing of you modifications would include: -a message that goes out to requester -a message that goes out to a single support staff -a message that goes out to an entire group, not flagged on-call -a message that goes out to an on-call group HTH. --- Rabi Tripathi [EMAIL PROTECTED] wrote: Colin: ---Colin wrote: Rabi, thanks for the prompt reply. Yes, it is tricky - I can find the entries to modify in form SYS:Notification Messages - they have tags HPD-INC-AssigneeAssignment and HPD-INC-GroupAssignment but customer phone number is not on the fields menu for the form Colin --- Rabi Tripathi [EMAIL PROTECTED] wrote: Colin, Modifying notification text is rather easy. Just modify the right record on form SYS:NotificationMessages. No filter to deal with. To find the right record to modify, you can use some of the techniques from the original post. It gets tricky if the field you are trying to add is not on the fields' menus on the record. If that's what you see, I can send you more info to handle the situation. I have been tied up with work/personal things. I will post other parts shortly. PS: about T. Dee's earlier comment that: [start quote] I found out from Remedy today that if you create a custom notification from the People Form and then you shut it off in the SYS:Notification Messages it will still fire. I find this very odd, but it is working as designed. [end quote] If you disable the records on both forms, corresponding messages should be disabled. With support-staff directed messages (as opposed to requester directed), code ignores status on one of the forms. System There's also the NTE:CFG-Notification Events form to complicate the matter. What I wrote in part 1 should stil be true, but is not the whole story. I will post a revised part 1. from: Chapman, Colin [EMAIL PROTECTED] reply-to: arslist@arslist.org, date: Nov 27, 2007 5:10 PM subjectRe: Notifications in ITSM 7 - part 1- disable a message or modify trigger conditions for some or all users Rabi, this is great, thanks Are you ready to post how to modify a notification in ITSM7 - or anyone else ? I found the docs that have been mentioned on the list, but none say exactly what forms workflow to change in ITSM7 (SERVICE DESK 7). For example, I am currently needing to add the Customer Phone Number to the Assignment Notification in ServiceDesk 7.01 patch 3. I think I can figure it out, but if someone else has already made such a modification and documented the steps, including the names of the filters modified, then that will save me time. TIA -Original Message- From: Action Request System
Re: Notifications in ITSM 7 - part 1- disable a message or modify trigger conditions for some or all users
Sadly, I overreacted. That filter was already listed correctly in the earlier post. Ah. I retract my correction and I am taking some time off from ARSLST. And stop reading what I already posted. Dear Santa: I am keeping my wish. --- Rabi Tripathi [EMAIL PROTECTED] wrote: Colin: cc: Dear Santa My big wish for this christmas and future ones...until we are not talking about ITSM 7 any more, is to be able to make a statement about ITSM 7's notification scheme that I subsequently do not have to retract, change or add to. I missed a key filter in last post (in #4), so please use this new and improved story. [ I am standing by this one. For the moment. EOE. This is provided to you for informational purposes only and you hereby just agreed not to hold me liable for actual or consequential damages. All disputes will be settled outside of the courts and without arbitration. Specifications are subject to change at random moments for no specific reasons. Stay tuned. ] To add a new field to notification message text...one that is not already available on the menus Be a better pen pal. Text or chat with friends inside Yahoo! Mail. See how. http://overview.mail.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: ITSM 7.0 - Removing Items from Pull Down Menus
There are some pull down menus that are hard coded under properties/attributes for the following fields (see below). I know I can delete and / or modify the items, however, I don't want to break any workflow. Has anyone changed / modified any of these pull downs in ITSM 7.0 Incident? *Service Type, Reported Source, Closure Source, Source, Work Info Type, Status Reason* I'm not sure why Remedy would hard code the items in the pull down menus for these fields. I know Status Reason has it's values in a form, however, I also know these values are hard coded in a hidden field on Incident Status_Reason_Hidden. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Notifications in ITSM 7 - part 1- disable a message or modify trigger conditions for some or all users
Rabi - since you are making your wish list for Santa can you please ask Santa to make Notifications more data driven :-) On 11/29/07, Rabi Tripathi [EMAIL PROTECTED] wrote: Sadly, I overreacted. That filter was already listed correctly in the earlier post. Ah. I retract my correction and I am taking some time off from ARSLST. And stop reading what I already posted. Dear Santa: I am keeping my wish. --- Rabi Tripathi [EMAIL PROTECTED] wrote: Colin: cc: Dear Santa My big wish for this christmas and future ones...until we are not talking about ITSM 7 any more, is to be able to make a statement about ITSM 7's notification scheme that I subsequently do not have to retract, change or add to. I missed a key filter in last post (in #4), so please use this new and improved story. [ I am standing by this one. For the moment. EOE. This is provided to you for informational purposes only and you hereby just agreed not to hold me liable for actual or consequential damages. All disputes will be settled outside of the courts and without arbitration. Specifications are subject to change at random moments for no specific reasons. Stay tuned. ] To add a new field to notification message text...one that is not already available on the menus Be a better pen pal. Text or chat with friends inside Yahoo! Mail. See how. http://overview.mail.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: ITSM 7.0 - Removing Items from Pull Down Menus
Tyrone, WARNING ! there is related workflow. I have never changed any of these pull downs. I was thinking of changing the Service Type pull-down, but when I checked with BMC support they warned me there was a bunch of other forms that would need changing plus workflow, so instead I added a new field Service Class. I think the same may well apply to the other pull-downs. i did change the Client Type pull-down on the People form - and that did necessitate several other forms, including HPD:HelpDesk, to be modified, plus related workflow. Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, November 29, 2007 12:38 PM To: arslist@ARSLIST.ORG Subject: Question: ITSM 7.0 - Removing Items from Pull Down Menus ** There are some pull down menus that are hard coded under properties/attributes for the following fields (see below). I know I can delete and / or modify the items, however, I don't want to break any workflow. Has anyone changed / modified any of these pull downs in ITSM 7.0 Incident? Service Type, Reported Source, Closure Source, Source, Work Info Type, Status Reason I'm not sure why Remedy would hard code the items in the pull down menus for these fields. I know Status Reason has it's values in a form, however, I also know these values are hard coded in a hidden field on Incident Status_Reason_Hidden. Thanks. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: On-the-fly permissions in Attachment field
Ah the go old transparent box over a field method. This doesn't prevent them from using the tab key to navigate behind the box though. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Thursday, November 29, 2007 4:33 AM To: arslist@ARSLIST.ORG Subject: Re: On-the-fly permissions in Attachment field Thanks, Carey and Jason. Both are good ideas that I'll check into. I also got an off-line suggestion from Gary Opela that said: . . . if they can only add an attachment by right-clicking the field, try putting a transparent box on top of the attachment field and then show/hiding it depending on the user. I know it's hokey, but it should work. (quoted with his permission) To which I replied: Thanks for the suggestion. I should have mentioned, that I want Public to be able to read, just not change the attachments. Is there some reason why attachment fields can't be made read-only? Dwayne Martin James Madison University Original message Date: Wed, 28 Nov 2007 20:42:40 -0800 From: Jason Miller [EMAIL PROTECTED] Subject: Re: On-the-fly permissions in Attachment field To: arslist@ARSLIST.ORG Another options is to use an attachments form and not use an attachment field directly on the form but a table that allows you to interact with the attachment record. Now the attachment has its own record you have complete control over the read/write security of the file using row level permissions and workflow. Stephen Heider created a attachments form and a utility that will add your attachments from the original form to the new attachments form (I don't remember if it deletes the attachment from the original form or just copies it). Check out the ARS_CreateAttachmentsForm application in the downloads section on http://arswiki.org/projects/dotnetutil. Jason -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, November 28, 2007 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: On-the-fly permissions in Attachment field Dwayne, I would think that a Join of A and B would be a better option than using read-only/read-write display properties of the client. ( That by the way: the display property is not a real security feature.) The join could inherit the Assignee from Form B as the Assignee for the join and the Assignee group could be granted change access to the field. ( Hope that makes sense. Hope that Helps) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Nov 28, 2007 3:05 PM, Dwayne Martin [EMAIL PROTECTED] wrote: Hello Everyone, We have a Form A with Attachment fields. Form B is a sub-file to Form A. We want anyone who is an Assignee in a Form B subfile entry, to be able to add/change/delete attachments in Form A. You could make an ordinary field read-only, then On Display, you could check to see if the User was in the subfile, and if so, make the field read-write. But I don't see any way of making Attachments read-only. Any suggestions? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CMDB in the Real World
Yes we are (or should be) committed. I am worried and have expressed my concerns but we have been tasked and must move forward. We are working with the reality that this is not a typical company with an IT department but we still need to manage our assets. This makes coming into work every morning exciting, never a dull moment. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 29, 2007 7:31 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB in the Real World Thanks, Jason. So you're committed to doing all of the population manually? You're not worried that the whole thing will become unmanageable and the data become stale? Anybody else? Who else has a full-blown CMDB in production? Should I interpret the silence as an indication that *no one* has a real world CMDB in production?! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, November 28, 2007 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB in the Real World We currently only have a few thousand (less than 5k) CIs however a large inventorying initiative is currently underway and we are expecting to start receiving spreadsheets to import soon. I expect that we will hit the tens of thousands fairly soon and then taper off for a bit. Yes, we have IT related CIs and other specialty CIs all in the Computer System class. One of the enhancements we made was to add a project name field and row level security is base on the project that is selected. So if a tech is on a more IT-centric project that person would never know that there are radars in the system other then it being listed in the CTIs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, November 28, 2007 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB in the Real World Thanks for the great examples! I have a question since you brought up the idea of autodiscovery (or the lack thereof)--how many CIs (ballpark) do you have? And do you have IT-related CIs mixed in with non-IT stuff? Computer systems along with RADAR, etc.? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, November 28, 2007 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB in the Real World ** Hi Norm, We have a CMDB (1.1 with ITSM 6) and we pretty much use it like Asset Management 4 (I haven't worked with 5.x but I don't think it was too much different from 4). We have hidden most of the classes and use the BMC_ComputerSystem for most everything from typical IT resources to more specialized DoD resources. All of the classification is done by CTI just like the old days. When we started on our journey we decide with all of the specialized equipment that we were not going to build classes for everything (radar, cameras, protective clothing, etc). Since this is not a typical IT environment where the staff is intimately familiar with Remedy we needed to keep it as simple as possible and not have menu of classes that scroll off the screen when you want to create/modify/search for an asset, this is one stop shopping. We do use a handful of other classes such as BMC_BulkInventory, BMC_InventoryStorage and plan on using some of the software/application classes in the future. Unfortunately because CI's are located on other DoD networks where we would not be able to discover them or they are not even discoverable items, all of the discovery and updating is done manually. Not the most ideal situation but is a step in the right direction for our project. Jason From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, November 28, 2007 7:39 AM To: arslist@ARSLIST.ORG Subject: CMDB in the Real World ** With the ongoing discussion of the OOB CMDB vs. a custom CMDB, I am very interested in discussing how CMDB's are actually being used in the field. In other words, for those who have implemented CMDBs and have them populated, what is being done with the data? Who looks at it? How is it refreshed? I am particularly interested in real world use, not theory. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:
Re: Synch Search Database, UNIX (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE However, you can run it as a Run Process under an Escalation. Escalations are sometimes utilized like CRON jobs. Just set the time and it will start like a CRON job. Gordon M. Frank DISA\Version FNS -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Thursday, November 29, 2007 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Synch Search Database, UNIX I was afraid of that. Thanks Hugo. On Thu, 29 Nov 2007, Hugo Visser wrote: No, the admin tool does the actual syncing. Since the admin tool is a client side and windows only, you cannot synchronize the search database from a unix command line. Hugo On Nov 29, 2007 5:37 PM, Drew Shuller [EMAIL PROTECTED] wrote: Can the Synch Search Database be run from a Unix command line? Drew _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Filter Table Walk Question
Table Looping + Filter Guide = Phasing issue. Add `! to the end of your filter name. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Pargeter, Christie [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/29/2007 11:02 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Filter Table Walk Question Yep, that is checked. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, November 29, 2007 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Filter Table Walk Question On filter1, do you have 'Table Loop' select on your filter that calls your guide? If you do not, then you will see the results you are seeing. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, November 29, 2007 12:52 PM To: arslist@ARSLIST.ORG Subject: Filter Table Walk Question ** Hi All - I am trying to build my first filter based table walk to push data from the table into a 2nd form. When I look at the 2nd form I am finding 1 record. I am expecting 7. When I run a filter log I am seeing that the guide's push was called all 7 times but it is only using the data from the last row in the table. What am I doing wrong? Filter 1: Calls Guide - Table Loop Checked and correct table selected. Guide has 1 filter in it. Filter 2: Run IF set to NULL Action: PUSH Criteria: ( $MVT - Employee No Col$ = 'Employee No') AND ( $AD - Request ID$ = 'Catalog ID') AND ( 'Status' = New) Appropriate fields filled in. Note: MVT - Employee No Col is one of the columns in the table. ARS 6.3 MS SQL 2000 Windows 2003 Christie Pargeter Weyerhaeuser Documentation Training [EMAIL PROTECTED] Portland, OR tel: 503-574-3571 fax: 253-928-1072 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Filter Table Walk Question
It might be using it's own order according to the phase of the filters firing. You might want to add a `! at the end of each filter to tell it you really want it to fire in the order you specify. I could see the phase causing that problem as well. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Direct: 949.509.4565 Fax: 949.509.7841 Email: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, November 29, 2007 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: Filter Table Walk Question Yep, that is checked. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, November 29, 2007 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Filter Table Walk Question On filter1, do you have 'Table Loop' select on your filter that calls your guide? If you do not, then you will see the results you are seeing. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, November 29, 2007 12:52 PM To: arslist@ARSLIST.ORG Subject: Filter Table Walk Question ** Hi All - I am trying to build my first filter based table walk to push data from the table into a 2nd form. When I look at the 2nd form I am finding 1 record. I am expecting 7. When I run a filter log I am seeing that the guide's push was called all 7 times but it is only using the data from the last row in the table. What am I doing wrong? Filter 1: Calls Guide - Table Loop Checked and correct table selected. Guide has 1 filter in it. Filter 2: Run IF set to NULL Action: PUSH Criteria: ( $MVT - Employee No Col$ = 'Employee No') AND ( $AD - Request ID$ = 'Catalog ID') AND ( 'Status' = New) Appropriate fields filled in. Note: MVT - Employee No Col is one of the columns in the table. ARS 6.3 MS SQL 2000 Windows 2003 Christie Pargeter Weyerhaeuser Documentation Training [EMAIL PROTECTED] Portland, OR tel: 503-574-3571 fax: 253-928-1072 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Synch Search Database, UNIX (UNCLASSIFIED)
That might work, as I'm trying to get around the bug where the synch stops if someone logs out of the Admin tool. On Thu, 29 Nov 2007, FRANK, GORDON CTR DISA JSSC wrote: Classification: UNCLASSIFIED Caveats: NONE However, you can run it as a Run Process under an Escalation. Escalations are sometimes utilized like CRON jobs. Just set the time and it will start like a CRON job. Gordon M. Frank DISA\Version FNS -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Thursday, November 29, 2007 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Synch Search Database, UNIX I was afraid of that. Thanks Hugo. On Thu, 29 Nov 2007, Hugo Visser wrote: No, the admin tool does the actual syncing. Since the admin tool is a client side and windows only, you cannot synchronize the search database from a unix command line. Hugo On Nov 29, 2007 5:37 PM, Drew Shuller [EMAIL PROTECTED] wrote: Can the Synch Search Database be run from a Unix command line? Drew _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Filter Table Walk Question
On filter1, do you have 'Table Loop' select on your filter that calls your guide? If you do not, then you will see the results you are seeing. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, November 29, 2007 12:52 PM To: arslist@ARSLIST.ORG Subject: Filter Table Walk Question ** Hi All - I am trying to build my first filter based table walk to push data from the table into a 2nd form. When I look at the 2nd form I am finding 1 record. I am expecting 7. When I run a filter log I am seeing that the guide's push was called all 7 times but it is only using the data from the last row in the table. What am I doing wrong? Filter 1: Calls Guide - Table Loop Checked and correct table selected. Guide has 1 filter in it. Filter 2: Run IF set to NULL Action: PUSH Criteria: ( $MVT - Employee No Col$ = 'Employee No') AND ( $AD - Request ID$ = 'Catalog ID') AND ( 'Status' = New) Appropriate fields filled in. Note: MVT - Employee No Col is one of the columns in the table. ARS 6.3 MS SQL 2000 Windows 2003 Christie Pargeter Weyerhaeuser Documentation Training [EMAIL PROTECTED] Portland, OR tel: 503-574-3571 fax: 253-928-1072 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Full time position - Remedy Developer - Alpharetta GA - Still Looking!
Hi guys and gals, I'm still looking for a Remedy Developer w/ experience in 7 for an FTE position. If interested, email me directly at [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Jack Covert Corporate IT Enterprise Systems Management Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy http://collaborate.mckesson.com/sites/esm/remedy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Synch Search Database, UNIX (UNCLASSIFIED)
...and of course there is the continuing saga of the 7.x admin tool being totally incapable of completing a sync successfully against a 7.x server with most of ITSM 7 and several other apps installed - it crashes every time after about an hour. This is still true on 7.1.00.001 Admin Tool and AR Server, even if you delete and recreate the search tables. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Thursday, November 29, 2007 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: Synch Search Database, UNIX (UNCLASSIFIED) That might work, as I'm trying to get around the bug where the synch stops if someone logs out of the Admin tool. On Thu, 29 Nov 2007, FRANK, GORDON CTR DISA JSSC wrote: Classification: UNCLASSIFIED Caveats: NONE However, you can run it as a Run Process under an Escalation. Escalations are sometimes utilized like CRON jobs. Just set the time and it will start like a CRON job. Gordon M. Frank DISA\Version FNS -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Thursday, November 29, 2007 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Synch Search Database, UNIX I was afraid of that. Thanks Hugo. On Thu, 29 Nov 2007, Hugo Visser wrote: No, the admin tool does the actual syncing. Since the admin tool is a client side and windows only, you cannot synchronize the search database from a unix command line. Hugo On Nov 29, 2007 5:37 PM, Drew Shuller [EMAIL PROTECTED] wrote: Can the Synch Search Database be run from a Unix command line? Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Jobs in Australia
p.s. You will need to an Australian resident to qualify for any employment within Australia Dang! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Schon, Stuart Sent: Thursday, November 29, 2007 1:12 AM To: arslist@ARSLIST.ORG Subject: Remedy Jobs in Australia ** KAZ is looking for experienced Remedy architects and consultants to fill a number of roles within KAZ. We are currently upgrading to Remedy v7 so there is a nice meaty project waiting for the right candidate Please contact me directly at the address below if interested. p.s. You will need to an Australian resident to qualify for any employment within Australia Regards Stuart Schon Team Leader - Remedy Solutions Managed Services | Remedy Solutions | KAZ Group Pty Ltd Level 8 320 Pitt Street | Sydney NSW 2000 * (02) 9844 0590 | 7 (02) 9844 0600 [EMAIL PROTECTED] | www.kaz-group.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CMDB in the Real World
In my experience, though, there is the task of building the capability, the task of implementing the capability (installing it/turning it on), and then the task of *using* the capability. Way, way, way too often I have seen the first two tasks be accomplished but the third task never happens. That is, you hire somebody to develop something, but then when it comes time for *real* people to use it day-to-day, it never happens or it happens for a little bit and then trails off because it really wasn't a practical or useful idea to begin with--not worth the headache. I have a strong suspicion that many of the talented people on this list are right now heavily engaged in tasks 1 and 2. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Thursday, November 29, 2007 12:34 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB in the Real World Yes we are (or should be) committed. I am worried and have expressed my concerns but we have been tasked and must move forward. We are working with the reality that this is not a typical company with an IT department but we still need to manage our assets. This makes coming into work every morning exciting, never a dull moment. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 29, 2007 7:31 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB in the Real World Thanks, Jason. So you're committed to doing all of the population manually? You're not worried that the whole thing will become unmanageable and the data become stale? Anybody else? Who else has a full-blown CMDB in production? Should I interpret the silence as an indication that *no one* has a real world CMDB in production?! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, November 28, 2007 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB in the Real World We currently only have a few thousand (less than 5k) CIs however a large inventorying initiative is currently underway and we are expecting to start receiving spreadsheets to import soon. I expect that we will hit the tens of thousands fairly soon and then taper off for a bit. Yes, we have IT related CIs and other specialty CIs all in the Computer System class. One of the enhancements we made was to add a project name field and row level security is base on the project that is selected. So if a tech is on a more IT-centric project that person would never know that there are radars in the system other then it being listed in the CTIs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, November 28, 2007 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB in the Real World Thanks for the great examples! I have a question since you brought up the idea of autodiscovery (or the lack thereof)--how many CIs (ballpark) do you have? And do you have IT-related CIs mixed in with non-IT stuff? Computer systems along with RADAR, etc.? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, November 28, 2007 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB in the Real World ** Hi Norm, We have a CMDB (1.1 with ITSM 6) and we pretty much use it like Asset Management 4 (I haven't worked with 5.x but I don't think it was too much different from 4). We have hidden most of the classes and use the BMC_ComputerSystem for most everything from typical IT resources to more specialized DoD resources. All of the classification is done by CTI just like the old days. When we started on our journey we decide with all of the specialized equipment that we were not going to build classes for everything (radar, cameras, protective clothing, etc). Since this is not a typical IT environment where the staff is intimately familiar with Remedy we needed to keep it as simple as possible and not have menu of classes that scroll off the screen when you want to create/modify/search for an asset, this is one stop shopping. We do use a handful of other classes such as BMC_BulkInventory, BMC_InventoryStorage and plan on using some of the software/application classes in the future. Unfortunately because CI's are located on other DoD networks where we would not be able to discover them or they are not even discoverable items, all of the discovery and updating is done manually. Not the most ideal situation but is a step in the right direction for our project. Jason From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, November 28, 2007 7:39 AM To: arslist@ARSLIST.ORG Subject: CMDB in
Re: Administrator! Protect you password!
Hi Igor, This is actually a Software Defect: SW00275936 The Integration Engine installer leaves the administrator password in unencrypted text in the aie_install.log file. And it is resolved in Atrium Integration Engine 7.1.0 Patch 001. Apparently this is not only present in AIE but also in the Assignment Engine. What version were you using, Patch 001 or GA? -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On Nov 28, 2007 9:03 PM, igor ivanov [EMAIL PROTECTED] wrote: ** I was upgrading AR System Assignment Engine from 7.0 to 7.1 as usual... no problem... Success ??? in the ae_install.log file YOU CAN SEE your Demo password: 14:38:42: Checking AR Server Version... 14:38:42: ** Begin function:GetSvrInfo 14:38:42: Rik action: getsvrinfo(4) 14:38:42: GetSvrInfo: Success Return: 0 14:38:42: ** End function:GetSvrInfo 14:38:42: Target AR Server Version: 7.1.00 Build 200708221849 14:38:42: ** Begin function:RIKAppInfoVerCmp 14:38:42: Rik action: appinfo vercmp 14:38:42: ** End function:RIKAppInfoVerCmp 14:38:42: AR Server ABCDE-REMEDY has version 7.1.00 or later 14:38:42: **Exit Function: VerifyARServerInfo 14:38:42: **Enter Function: CheckExistingApps 14:38:42: Detecting previous installation of AR System Assignment Engine on current AR Server ... 14:38:42: ** Begin function:RIKAppInfoGetStatus 14:38:42: App Guid: AE00C04F651D06Z2eLPQOYzG6waAIAApp Name: VersionApp Status: 0 14:38:42: Rik action: appinfo getstatus 14:38:42: Rik Action: appinfo getstatus Rik Server: ABCDE-REMEDY UserName: DemoPASSWORDC:\DOCUME~1\IGORNI~1\LOCALS~1\TempVersionAR System Assignment Engine 14:38:42: RIKAppInfoSetGtatus: Success anymore files to delete? : Igor Ivanov, Engineer : Data Base Connection, Inc. : Desk: 703.605.1837 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
JOB: Sr. Product Manager of AR System at BMC Software
Hi All, FYI, we're still interviewing for this position. If you know of someone qualified (or maybe you are interested), resumes are still being accepted at: http://careers.peopleclick.com/careerscp/client_bmc/external/search.do The position is located in Sunnyvale, California (USA). The Job ID is 4684_6139. David J. Easter Product Line Manager http://www.bmc.com/ AR System - BMC Service Management Business Unit From: Easter, David Sent: Thursday, September 20, 2007 3:19 PM To: 'arslist@ARSLIST.ORG' Subject: JOB: Sr. Product Manager of AR System at BMC Software Importance: High Hi All, Have you ever read through ARSList and said to yourself: I wish I had more control over the direction of AR System? Well, now is your chance. BMC has an open position for a Sr. Product Manager within the AR System product management team. As a Senior Product Manager, you will drive the product requirements and roadmap for the industry leading BMC Remedy Action Request System and work with the RD teams to define next generation capabilities for this critical development platform and workflow engine. To achieve this goal, you will interact with all product teams within BMC to ensure that AR System succeeds as a core foundation service. You will have experience of planning, organizing and executing Service Management products from conceptual stages through to full product lifecycle and use this experience to further enhance the market position BMC's Business Service Management (BSM) solutions. You will have a minimum of 5 years experience of product management with a background in service management technologies or a related field. Development experience using AR System is a plus. Position Requirements o Strong inbound and outbound communication working with RD and customers o Proven track record in defining and managing product lifecycle o Ability to work independently and able to take initiative o Solid presentation skills and customer presence o Good problem solving and analytical skills o Self-directed and able to work confidently and effectively with development teams o A strong passion for product development and interest in customer facing programs o Works well with other teams to drive consensus and o 5+ years product management experience at an enterprise SW company or driving IT product management o Strong knowledge of IT Service Management processes and ITIL standards Position Attributes We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status. BMC is an Equal Opportunity Affirmative Action Employer. We welcome and encourage diversity to our workplace. The position is located in Sunnyvale, California (USA). The Job ID is 4684_6139 and you can find details on the job and the links for applying at: http://careers.peopleclick.com/careerscp/client_bmc/external/search.do If you feel that you meet these requirements and wish to make a positive difference in the future of AR System, I encourage you to apply for the position. If you know of someone qualified, please feel free to forward this information along to them. Thanks, David J. Easter Product Line Manager http://www.bmc.com/ AR System - BMC Service Management Business Unit ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are logo_with_tag.gif
Re: Synch Search Database, UNIX (UNCLASSIFIED)
That's distressing. Do you know if anyone has submitted a bug report? I looked but didn't see one. On Thu, 29 Nov 2007, strauss wrote: ...and of course there is the continuing saga of the 7.x admin tool being totally incapable of completing a sync successfully against a 7.x server with most of ITSM 7 and several other apps installed - it crashes every time after about an hour. This is still true on 7.1.00.001 Admin Tool and AR Server, even if you delete and recreate the search tables. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Thursday, November 29, 2007 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: Synch Search Database, UNIX (UNCLASSIFIED) That might work, as I'm trying to get around the bug where the synch stops if someone logs out of the Admin tool. On Thu, 29 Nov 2007, FRANK, GORDON CTR DISA JSSC wrote: Classification: UNCLASSIFIED Caveats: NONE However, you can run it as a Run Process under an Escalation. Escalations are sometimes utilized like CRON jobs. Just set the time and it will start like a CRON job. Gordon M. Frank DISA\Version FNS -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Thursday, November 29, 2007 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Synch Search Database, UNIX I was afraid of that. Thanks Hugo. On Thu, 29 Nov 2007, Hugo Visser wrote: No, the admin tool does the actual syncing. Since the admin tool is a client side and windows only, you cannot synchronize the search database from a unix command line. Hugo On Nov 29, 2007 5:37 PM, Drew Shuller [EMAIL PROTECTED] wrote: Can the Synch Search Database be run from a Unix command line? Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Jobs in Australia
Maybe what Stuart is saying is that you must be an Australian resident, unless you have a work visa. On Thu, 29 Nov 2007, Luebbe, Tom wrote: p.s. You will need to an Australian resident to qualify for any employment within Australia Dang! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Schon, Stuart Sent: Thursday, November 29, 2007 1:12 AM To: arslist@ARSLIST.ORG Subject: Remedy Jobs in Australia ** KAZ is looking for experienced Remedy architects and consultants to fill a number of roles within KAZ. We are currently upgrading to Remedy v7 so there is a nice meaty project waiting for the right candidate Please contact me directly at the address below if interested. p.s. You will need to an Australian resident to qualify for any employment within Australia Regards Stuart Schon Team Leader - Remedy Solutions Managed Services | Remedy Solutions | KAZ Group Pty Ltd Level 8 320 Pitt Street | Sydney NSW 2000 * (02) 9844 0590 | 7 (02) 9844 0600 [EMAIL PROTECTED] | www.kaz-group.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Filter Table Walk Question
THANK YOU THANK YOU THANK YOU!!! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Thursday, November 29, 2007 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: Filter Table Walk Question ** Table Looping + Filter Guide = Phasing issue. Add `! to the end of your filter name. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Pargeter, Christie [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/29/2007 11:02 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Filter Table Walk Question Yep, that is checked. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, November 29, 2007 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Filter Table Walk Question On filter1, do you have 'Table Loop' select on your filter that calls your guide? If you do not, then you will see the results you are seeing. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, November 29, 2007 12:52 PM To: arslist@ARSLIST.ORG Subject: Filter Table Walk Question ** Hi All - I am trying to build my first filter based table walk to push data from the table into a 2nd form. When I look at the 2nd form I am finding 1 record. I am expecting 7. When I run a filter log I am seeing that the guide's push was called all 7 times but it is only using the data from the last row in the table. What am I doing wrong? Filter 1: Calls Guide - Table Loop Checked and correct table selected. Guide has 1 filter in it. Filter 2: Run IF set to NULL Action: PUSH Criteria: ( $MVT - Employee No Col$ = 'Employee No') AND ( $AD - Request ID$ = 'Catalog ID') AND ( 'Status' = New) Appropriate fields filled in. Note: MVT - Employee No Col is one of the columns in the table. ARS 6.3 MS SQL 2000 Windows 2003 Christie Pargeter Weyerhaeuser Documentation Training [EMAIL PROTECTED] Portland, OR tel: 503-574-3571 fax: 253-928-1072 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Synch Search Database, UNIX (UNCLASSIFIED)
I have had tickets open on this for 7.0.0.003 since June 2007. The main ticket was closed in an unresolved state and replaced with another ticket for 7.1 GA in September 2007, which was then closed and a defect SW00276070 was created that still has not been fixed even though its status is closed. That's as near as I can tell after retracing the steps through the labyrinth of supportweb issue and defect displays. There were even duplicate tickets for the same problem manifested differently for 7.0.x and 7.1 beta along the way. I don't think support is tracking this stuff correctly since they went to a process of closing the ticket upon creating a defect. If the defect from my ticket was also closed, there is no way to tell if they consolidated it into another defect, or addressed it in some other way. They sure as hell have NOT fixed it yet! Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Thursday, November 29, 2007 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: Synch Search Database, UNIX (UNCLASSIFIED) That's distressing. Do you know if anyone has submitted a bug report? I looked but didn't see one. On Thu, 29 Nov 2007, strauss wrote: ...and of course there is the continuing saga of the 7.x admin tool being totally incapable of completing a sync successfully against a 7.x server with most of ITSM 7 and several other apps installed - it crashes every time after about an hour. This is still true on 7.1.00.001 Admin Tool and AR Server, even if you delete and recreate the search tables. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Thursday, November 29, 2007 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: Synch Search Database, UNIX (UNCLASSIFIED) That might work, as I'm trying to get around the bug where the synch stops if someone logs out of the Admin tool. On Thu, 29 Nov 2007, FRANK, GORDON CTR DISA JSSC wrote: Classification: UNCLASSIFIED Caveats: NONE However, you can run it as a Run Process under an Escalation. Escalations are sometimes utilized like CRON jobs. Just set the time and it will start like a CRON job. Gordon M. Frank DISA\Version FNS -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Thursday, November 29, 2007 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Synch Search Database, UNIX I was afraid of that. Thanks Hugo. On Thu, 29 Nov 2007, Hugo Visser wrote: No, the admin tool does the actual syncing. Since the admin tool is a client side and windows only, you cannot synchronize the search database from a unix command line. Hugo On Nov 29, 2007 5:37 PM, Drew Shuller [EMAIL PROTECTED] wrote: Can the Synch Search Database be run from a Unix command line? Drew __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
CMDB 2.1.0.001
This last Tuesday, BMC released a Technical Bulletin dated 15 November about Patch 001 to CMDB 2.1.0, along with a Patch 001 to AIE 7.1.00 and the missing Release Notes for SLM 7.1.00. I have yet to find the patch for the CMDB in the Patch Downloads for BMC Remedy Products interface (the one for AIE is there). Has anyone spotted it somewhere else? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Last Time Form Accessed
Is there a way to determine when a form was last accessed, not the last time a record was modified? Thanks Kyle -- Kyle Whitley Systems Support Specialist Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Last Time Form Accessed
Don't think there's anything OOB. Would be easy to setup a form though to hold the form name and just set an AL to push to the new form on open. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Direct: 949.509.4565 Fax: 949.509.7841 Email: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Thursday, November 29, 2007 12:54 PM To: arslist@ARSLIST.ORG Subject: Last Time Form Accessed Is there a way to determine when a form was last accessed, not the last time a record was modified? Thanks Kyle -- Kyle Whitley Systems Support Specialist Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Displaying PDF Attachments in MidTier
Greetings, We're getting an annoying blank page when we open an attachment that is in PDF format in MidTier. Here's what we're experiencing. If we open an attachment, say a .doc, a page pops up asking us if we want to Open or Save the attachment. If you click on Open, the document is displayed. When you close out of the document, you are returned to the form with the attachment field. If we open an attachment that is a .pdf then a blank page (without the Open or Save prompt) briefly displays before the .pdf is displayed. When you close out of the document, you are left looking at the blank page. You have to close this, too, to return to the form with the attachment field. This does not happen in the Windows User Tool. Any idea how we can suppress/close the blank page? We're on ARS 6.3, patch 22 and MidTier 6.3. Thanks, Barb Siebert QMX Support Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Synch Search Database, UNIX (UNCLASSIFIED)
I feel your pain! Hopefully, someone from BMC Remedy is monitoring this thread and will give us an update. SSD really does provide a lot of help. I'll run it and when it fails I'll submit a ticket. Drew On Thu, 29 Nov 2007, strauss wrote: I have had tickets open on this for 7.0.0.003 since June 2007. The main ticket was closed in an unresolved state and replaced with another ticket for 7.1 GA in September 2007, which was then closed and a defect SW00276070 was created that still has not been fixed even though its status is closed. That's as near as I can tell after retracing the steps through the labyrinth of supportweb issue and defect displays. There were even duplicate tickets for the same problem manifested differently for 7.0.x and 7.1 beta along the way. I don't think support is tracking this stuff correctly since they went to a process of closing the ticket upon creating a defect. If the defect from my ticket was also closed, there is no way to tell if they consolidated it into another defect, or addressed it in some other way. They sure as hell have NOT fixed it yet! Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Thursday, November 29, 2007 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: Synch Search Database, UNIX (UNCLASSIFIED) That's distressing. Do you know if anyone has submitted a bug report? I looked but didn't see one. On Thu, 29 Nov 2007, strauss wrote: ...and of course there is the continuing saga of the 7.x admin tool being totally incapable of completing a sync successfully against a 7.x server with most of ITSM 7 and several other apps installed - it crashes every time after about an hour. This is still true on 7.1.00.001 Admin Tool and AR Server, even if you delete and recreate the search tables. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Thursday, November 29, 2007 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: Synch Search Database, UNIX (UNCLASSIFIED) That might work, as I'm trying to get around the bug where the synch stops if someone logs out of the Admin tool. On Thu, 29 Nov 2007, FRANK, GORDON CTR DISA JSSC wrote: Classification: UNCLASSIFIED Caveats: NONE However, you can run it as a Run Process under an Escalation. Escalations are sometimes utilized like CRON jobs. Just set the time and it will start like a CRON job. Gordon M. Frank DISA\Version FNS -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Thursday, November 29, 2007 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Synch Search Database, UNIX I was afraid of that. Thanks Hugo. On Thu, 29 Nov 2007, Hugo Visser wrote: No, the admin tool does the actual syncing. Since the admin tool is a client side and windows only, you cannot synchronize the search database from a unix command line. Hugo On Nov 29, 2007 5:37 PM, Drew Shuller [EMAIL PROTECTED] wrote: Can the Synch Search Database be run from a Unix command line? Drew __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Creating a Crystal Report to display Work Info in ARS and ITSM 7
You should be able to point the Crystal report to HPD:Search-Worklog. This is the join between HPD:Help Desk and HPD:Worklog and should have the fields needed to report from both. If not you can add them to this join. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Levenseller Sent: Thursday, November 29, 2007 4:17 PM To: arslist@ARSLIST.ORG Subject: Creating a Crystal Report to display Work Info in ARS and ITSM 7 I'm trying to create a Crystal Report (ver 10) that will display some of the incident information (incident #, submitter, Arrival Date, ..) and also the Work Info Detailed Description. I can get it to display the fields from the HPD:Help Desk or the HPD:Worklog separately but not if I join them in the same report. I know I'm missing something that is probably right in front of my face but I just can't see it. Any suggestions? Thank you very much, David Levenseller [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Creating a Crystal Report to display Work Info in ARS and ITSM 7
If you're using Remedy's ODBC driver, you'll need to create a join form that contains both HPD:Help Desk and HPD:Worklog and link on the incident fields. If you're using an ODBC driver to the database you just need to create a left outer join link from Incident on HPD:Help Desk to Incident on HPD:Worklog. Ben Cantatore Remedy Administrator Avon (914) 935-2946 David Levenseller [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/29/2007 04:16 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Creating a Crystal Report to display Work Info in ARS and ITSM 7 I'm trying to create a Crystal Report (ver 10) that will display some of the incident information (incident #, submitter, Arrival Date, ..) and also the Work Info Detailed Description. I can get it to display the fields from the HPD:Help Desk or the HPD:Worklog separately but not if I join them in the same report. I know I'm missing something that is probably right in front of my face but I just can't see it. Any suggestions? Thank you very much, David Levenseller [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Last Time Form Accessed
Thanks for the ideas. Kyle Carey Matthew Black wrote: Kyle, The only OOB feature that I can think of would be to use a Deployable application. I think there are some statistics that you can get from them that you can not get from other application/form types in ARS. But I am not sure there is a Last accessed by any user metric either. However... in the land of custom development... (See my recent comments on the Re: mid tier lock down URL thread.) The same kind of Window Open workflow could be used to log such events to an ARS form so that the event can be tracked. Basically if you can define a condition that you want to log, then log it via a push action to an ARS form. FWIW: I started tracking about 100 forms when they are opened/closed and a few thing like button clicks (etc) for our production server awhile back. (maybe 9/05 ?) and we are up to a few million rows in that form. The basic idea works just fine. Reporting via ARS can be more than a bit painful, but when I need to do big counts I will use Direct SQL to get the job done. HTH -- Kyle Whitley Systems Support Specialist Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Notifications in ITSM 7 - part 1- disable a message or modify trigger conditions for some or all users
Rabi, good news. I made the modifications per your steps on our development box and tests are successful. So I do hold you liable fo that :) I do have a question though: What significance, if any, does the Selection code value have in the SYS:Form Field Selection record ? I just used any number that was not already being used in that form thanks much ! Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Thursday, November 29, 2007 12:26 PM To: arslist@ARSLIST.ORG Subject: Re: Notifications in ITSM 7 - part 1- disable a message or modify trigger conditions for some or all users Sadly, I overreacted. That filter was already listed correctly in the earlier post. Ah. I retract my correction and I am taking some time off from ARSLST. And stop reading what I already posted. Dear Santa: I am keeping my wish. --- Rabi Tripathi [EMAIL PROTECTED] wrote: Colin: cc: Dear Santa My big wish for this christmas and future ones...until we are not talking about ITSM 7 any more, is to be able to make a statement about ITSM 7's notification scheme that I subsequently do not have to retract, change or add to. I missed a key filter in last post (in #4), so please use this new and improved story. [ I am standing by this one. For the moment. EOE. This is provided to you for informational purposes only and you hereby just agreed not to hold me liable for actual or consequential damages. All disputes will be settled outside of the courts and without arbitration. Specifications are subject to change at random moments for no specific reasons. Stay tuned. ] To add a new field to notification message text...one that is not already available on the menus Be a better pen pal. Text or chat with friends inside Yahoo! Mail. See how. http://overview.mail.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Crystal Reports version with ARS 7.01
Greetings, This is my day for questions. My customer has Crystal Reports Professional XI Windows Named User English License. Will this work with ARS 7.01? We're concerned that the Named User version is the wrong one and that we need the concurrent access version. We've been getting conflicting information from various sources and our heads are spinning. Thanks, Barb Siebert QMX Support Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal Reports version with ARS 7.01
BTW, occasionally the reports will load on the web, but not without making several attempts to run them first and clearing obscure error messages along the way that no end-user should ever have to put up with - hence my dissatisfaction with the current non-solution. If you look in the Central Management Console of the Crystal Reports Server under metrics, it will complain that you have 5 unassigned named licenses, none in use, but that you have been logging in with concurrent users who are unlicensed. I think the Crystal Server sometimes chokes on this error and prevents you from running the report, and other times lets you through and just logs the error - again, too inconsistent a behavior to consider ready for prime time. Chris _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, November 29, 2007 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal Reports version with ARS 7.01 ** The Crystal Professional web components prior to XI came with concurrent licenses and that is what works properly for mid-tier reporting. The Crystal Report Server XI has named licenses that are NOT compatible with the mid-tier reporting system. I had this working with the 7.0.01 mid-tier by specifying a BOXI server instead of the Crystal Report Server in the reporting configuration page in mid-tier. I have been unable to get any web reporting at all working since I moved the mid-tiers to 7.1 recently. I think between changes by BMC and changes by BO we have been locked out of having a viable web reporting capability. I haven't been able to get a straight answer on this for over a year - since ITSM 7 came out and we started seeing problems with web reporting. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Siebert Sent: Thursday, November 29, 2007 4:27 PM To: arslist@ARSLIST.ORG Subject: Crystal Reports version with ARS 7.01 ** Greetings, This is my day for questions. My customer has Crystal Reports Professional XI Windows Named User English License. Will this work with ARS 7.01? We're concerned that the Named User version is the wrong one and that we need the concurrent access version. We've been getting conflicting information from various sources and our heads are spinning. Thanks, Barb Siebert QMX Support Services __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Visualization Field and drag-and-drop
Mark, A Data Visualization plugin could do drag and drop stuff. But the amount of work it will take is comparable to making a web site to talk to ARS and do the drag and drop stuff via a browser. Possible, but I can think of easier ways to do this task with standard ARS objects. (Only without the drag and drop part) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Nov 27, 2007 12:01 PM, Mark Milke [EMAIL PROTECTED] wrote: Hi everyone, do you guys have an idea, it it's possible to use the visualization component to write a plug-in, wher I could drag-and-drop objects within that component? I would like to show relationships between tickets as a graph and build relationships with a mouse within such an component. What would be the effort od doing that? Did someone do it before? I would love to see a demo of an application which integrated drag-and- drop into ARS this way, not necessarily for this kind of function. Regards Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Filter: HPD:INC:ChkStatusRule_115_E
Check related to roles's filters like incident owner.Not every one can modify the ticket only owner can modify the ticket after closed. On Nov 27, 2007 8:54 AM, Danaceau, Chris [EMAIL PROTECTED] wrote: Sorry. It looks up _INVALID_ Status transitions. This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Tuesday, November 27, 2007 8:51 AM To: arslist@ARSLIST.ORG Subject: Re: Filter: HPD:INC:ChkStatusRule_115_E It is preceded by the filter HPD:INC:ChkStatusRuleRead_110 which looks up valid status transitions is the form SYS:Status Transition Lookup. If you run some tests and filter logs against an Incident you will see how the first filter finds the matching transition (i.e. from Assigned to New) and populates z1D Char01. That triggers the filter in question (115) to throw the error message. Here's a report of what came out of the box for incident. Any matches would trigger the error message. From Status Int : 1 To Status Int : 0 From Status Int : 2 To Status Int : 0 From Status Int : 3 To Status Int : 0 From Status Int : 4 To Status Int : 0 From Status Int : 5 To Status Int : 0 From Status Int : 5 To Status Int : 1 From Status Int : 5 To Status Int : 2 From Status Int : 5 To Status Int : 3 From Status Int : 5 To Status Int : 4 From Status Int : 5 To Status Int : 6 From Status Int : 6 To Status Int : 0 From Status Int : 6 To Status Int : 1 From Status Int : 6 To Status Int : 2 From Status Int : 6 To Status Int : 3 From Status Int : 6 To Status Int : 4 From Status Int : 6 To Status Int : 5 From Status Int : To Status Int : 0 Total: 17 This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Tuesday, November 27, 2007 7:29 AM To: arslist@ARSLIST.ORG Subject: Filter: HPD:INC:ChkStatusRule_115_E Hi: can someone help me understand what this filter is for in the Incident Management module. I am trying to figure how I can ensure a a closed ticket is not modified. I thought Incident Mgmt 7.0 had already a filter which does that. But it doesn't seem to be working. Form: HPD:Help Desk Execute On: Submit, Modify RunIf: ( 'Status' != 'DB.Status') AND ( 'z1D Char01' != $NULL$ ) Error: You cannot submit or modify the incident status from $z1D Char26$ to $Status$ Thanks ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Displaying PDF Attachments in MidTier
Have you checked the mime type settings for the mid-tier? May be you would need to add an a mime-type entry for .pdf type files for it to function properly on the mid-tier. Just a thought! Warm Regards, Nisha Ramtri P Please don't print this e-mail unless you really need to. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Siebert Sent: 30 November 2007 02:41 To: arslist@ARSLIST.ORG Subject: Displaying PDF Attachments in MidTier ** Greetings, We're getting an annoying blank page when we open an attachment that is in PDF format in MidTier. Here's what we're experiencing. If we open an attachment, say a .doc, a page pops up asking us if we want to Open or Save the attachment. If you click on Open, the document is displayed. When you close out of the document, you are returned to the form with the attachment field. If we open an attachment that is a .pdf then a blank page (without the Open or Save prompt) briefly displays before the .pdf is displayed. When you close out of the document, you are left looking at the blank page. You have to close this, too, to return to the form with the attachment field. This does not happen in the Windows User Tool. Any idea how we can suppress/close the blank page? We're on ARS 6.3, patch 22 and MidTier 6.3. Thanks, Barb Siebert QMX Support Services __20060125___This posting was submitted with HTML in it___ *** The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. Authorised and regulated by the Financial Services Authority This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Visit our websites at: www.rbs.com www.rbs.com/gbm www.rbsgc.com *** __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Visualization Field and drag-and-drop
Hi Mark, It sure could, the best way to implement it would be to use an AJAX-Framework with a java back end, like the Google WTK or Icefaces. This will enable the drag and drop within the plugin using Javascript and the communcation with the backend using the Java api. Cheers, Sebastiaan 2007/11/30, Carey Matthew Black [EMAIL PROTECTED]: Mark, A Data Visualization plugin could do drag and drop stuff. But the amount of work it will take is comparable to making a web site to talk to ARS and do the drag and drop stuff via a browser. Possible, but I can think of easier ways to do this task with standard ARS objects. (Only without the drag and drop part) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Nov 27, 2007 12:01 PM, Mark Milke [EMAIL PROTECTED] wrote: Hi everyone, do you guys have an idea, it it's possible to use the visualization component to write a plug-in, wher I could drag-and-drop objects within that component? I would like to show relationships between tickets as a graph and build relationships with a mouse within such an component. What would be the effort od doing that? Did someone do it before? I would love to see a demo of an application which integrated drag-and- drop into ARS this way, not necessarily for this kind of function. Regards Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
