Re: Setting Date Format To yyyy-mm-dd Site Wide
Use INIT-FORM, and create a link that fires on window open with two actions: Run Process: PERFORM-ACTION-SET-PREFERENCE 20129 0 and Run Process: PERFORM-ACTION-SET-PREFERENCE 20122 /MM/dd /Ake ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS7.1 User Form, Last Password change for policy date 1/01/1970 invalid and read-only.
Joe D'Souza wrote: ** Yes I would correct it directly at DB level since its not a really critical error and only a data issue... since that date field is not a part of the user_cache, it doesn't matter if you correct it from the DB level as you do not have to modify the corresponding entry in the user_cache table to sync the information from the user schema to its cache.. Thanks Joe. Though I'll need to read some more before I really understand that. That leaves me with two problems in Remedy: 1) the date field is not set correctly, but set to epoch-zero, when a password is changed. 2) Remedy is generating an error from a perfectly valid date. To debug, I edited the User form to make that Last-Password-Change date field read/write and show date and time (don't hide time). Surprisingly, this was enough to stop the error message, without changing any data. The date now reads 1/01/1970 8:00:00 AM (ie midnight GMT) , which is accepted, where 1/01/1970 is not. It seems that remedy is getting rather confused over the use of dates vs date/time-stamp. For some reason (seems odd to me), it is parsing the displayed (rather than full underlying) value of the read-only date field 1/01/1970 in my local time zone, and converting it to a POSIX timestamp, which fails (or yields a negative number?). i.e. inconsist (and unnecessary?) forward and back-conversion, turns a 'zero' date into a negative one. This bug will not show up for those of you behind GMT. Now I just have to figure out #1) above. Why is the date field being set wrongly? At first glance the workflow is just setting the field to $DATE$ - how can that go wrong? I've just been told that all this is new in 7.1, and I should go look for the latest patch. Whats the chances that this is related to date-format in locale? regards, Mike Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Mike Sent: Tuesday, December 18, 2007 11:09 PM To: arslist@ARSLIST.ORG Subject: ARS7.1 User Form, Last Password change for policy date 1/01/1970 invalid and read-only. Hi, newbie here, I have installed the 7.1 server on Win32 with MS-SQL and midtier. When I tried to make a change to the 'Demo' user in the User form of the admin console, I get an error: Format of date or time value is not recognized. : Last Password Change For Policy (ARERR 9376) The value is 1/01/1970, possibly an integer 0 or 1 in the database? While wrong, it hardly seems invalid. But I'm not allowed to make any changes to the request. I was able to create a new user, and that field was blank. But after I set a password for the new user (login and password link from home page), the user also has a 1/01/1970 value in that field, so the record cannot be edited. 1) Why is the date not being set correctly (to today)? or how would i try to find out? 2) Why is that date invalid? Maybe I'm not seeing the real bad value. Is it that string that is bad, or an ARS bug that shows that date for invalid values? (same problem in midtier and ARS_User.) 3) How do you generally deal with read-only invalid fields? Must I talk SQL direct to the database? regards, Mike __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Setting Date Format To yyyy-mm-dd Site Wide
Where can I find the INIT-FORM form. Is it a BMC Remedy ARS provided form. Please let me know. Thanks Rahul -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Åke Borgström Sent: Thursday, December 20, 2007 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Setting Date Format To -mm-dd Site Wide Use INIT-FORM, and create a link that fires on window open with two actions: Run Process: PERFORM-ACTION-SET-PREFERENCE 20129 0 and Run Process: PERFORM-ACTION-SET-PREFERENCE 20122 /MM/dd /Ake ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Setting Date Format To yyyy-mm-dd Site Wide
Rahul Create a new form and modify ar.cfg (on server) add one entry: Init-Form: Form Name This form will open and close (not visible) and you can use it to create workflow on login to the client (not web). /Ake Rahul Takle [EMAIL PROTECTED] skrev i meddelandet news:[EMAIL PROTECTED]... Where can I find the INIT-FORM form. Is it a BMC Remedy ARS provided form. Please let me know. Thanks Rahul -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Åke Borgström Sent: Thursday, December 20, 2007 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Setting Date Format To -mm-dd Site Wide Use INIT-FORM, and create a link that fires on window open with two actions: Run Process: PERFORM-ACTION-SET-PREFERENCE 20129 0 and Run Process: PERFORM-ACTION-SET-PREFERENCE 20122 /MM/dd /Ake ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR [565] Index for value in SQL command is greater than the number of values returned
Anesh, The first line of the log seems to indicate the ARServer process is crashing: Tue Dec 18 13:25:45 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) which should cause it to restart and cause a short outage while armonitor restarts it. The 11 on the second line indicates a segmentation fault (crash). Unfortunately, these can sometimes be hard to track down causes for. The unable to thread local storage is a symptom of ARServer crashing, not a different problem, most likely. Let me ask this: Is this a new system or one that has been running well for a while and just recently started getting these errors? Are there any firewalls or network appliances between the Oracle server and the ARS server? J.T. Shyman Column Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anesh A Kurian Sent: Thursday, December 20, 2007 4:06 AM To: arslist@ARSLIST.ORG Subject: ARERR [565] Index for value in SQL command is greater than the number of values returned Hi All, I have an ARS 7.0.1 running on Oracle 10. I receive this strange error when trying to log in thru the User Tool or Admin Tool. Not every user gets this error when trying to log in. And when the server is restarted then the error goes and comes back after sometime. Has any one faced the same problem? When we went thru the arerror.log We got the below error, which takes places exactly when a user tries to log in to the system. If anyone has earlier faced this or has any solution to it kindly update me. Tue Dec 18 13:25:45 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Dec 18 13:25:45 2007 11 Tue Dec 18 13:25:45 2007 0 : AR System server terminated -- fatal error encountered (ARNOTE 21) Tue Dec 18 13:25:45 2007 0 : Unable to access thread local storage. (ARERR 8747) Tue Dec 18 13:25:45 2007 WriteWorkflowTraceLog() Tue Dec 18 13:25:45 2007 0 : Unable to access thread local storage. (ARERR 8747) Tue Dec 18 13:25:45 2007 WriteWorkflowTraceLog() : Thanks and regards Anesh A Kurian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Setting Date Format To yyyy-mm-dd Site Wide
Hi Rahul, You define your own InitForm. Just edit the ar.conf-file on the server and add a riw like this: Init-Form: TheFormNameOfYourChoise This will open the form without displaying it whenever a user logs in. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Where can I find the INIT-FORM form. Is it a BMC Remedy ARS provided form. Please let me know. Thanks Rahul -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Åke Borgström Sent: Thursday, December 20, 2007 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Setting Date Format To -mm-dd Site Wide Use INIT-FORM, and create a link that fires on window open with two actions: Run Process: PERFORM-ACTION-SET-PREFERENCE 20129 0 and Run Process: PERFORM-ACTION-SET-PREFERENCE 20122 /MM/dd /Ake ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Setting Date Format To yyyy-mm-dd Site Wide
Found the InitForm several years ago, it opened up a wealth of possibilities for startup related tasks. I think I possibly started to abuse it though ;-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: 20 December 2007 11:14 To: arslist@ARSLIST.ORG Subject: Re: Setting Date Format To -mm-dd Site Wide Hi Rahul, You define your own InitForm. Just edit the ar.conf-file on the server and add a riw like this: Init-Form: TheFormNameOfYourChoise This will open the form without displaying it whenever a user logs in. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Where can I find the INIT-FORM form. Is it a BMC Remedy ARS provided form. Please let me know. Thanks Rahul -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Åke Borgström Sent: Thursday, December 20, 2007 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Setting Date Format To -mm-dd Site Wide Use INIT-FORM, and create a link that fires on window open with two actions: Run Process: PERFORM-ACTION-SET-PREFERENCE 20129 0 and Run Process: PERFORM-ACTION-SET-PREFERENCE 20122 /MM/dd /Ake __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Please consider the environment before printing this e-mail or its attachments. This e-mail (and any attachments) contains information, which is confidential and intended solely for the attention and use of the named addressee(s). If you are not the intended recipient you must not copy, distribute or use it for any purpose or disclose the contents to any person. If you have received this e-mail in error, please notify us immediately at [EMAIL PROTECTED] The information contained in this e-mail (and any attachments) is supplied in good faith, but the sender shall not be under any liability in damages or otherwise for any reliance that may be placed upon it by the recipient. Any comments or opinions expressed are those of the originator not of NTT Europe Ltd. unless otherwise expressly stated. NTT Europe Limited is a company registered in England and Wales with company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. Facsimile +44-20-7977-1001. Website Link: http://www.ntt.eu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR [565] Index for value in SQL command is greater than the number of values returned
Unfortunately, this isn't an easy issue to solve. Segmentation Faults can happen for a variety of reasons from bad software to bad hardware to transient errors in RAM or on disks. Since this has been running for some time and is only happening to certain users my next question would be: Has anything changed on the profile of the users who are experiencing this issue? You may want to try clearing the client-side cache on the system of a user who is having this problem. It may help, it may not. Next, I'd try uninstalling and reinstalling the client tools for the user with this problem. Make sure the version you install matches the version and patch level of the server. Hope that helps. J.T. Shyman Column Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anesh A Kurian Sent: Thursday, December 20, 2007 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR [565] Index for value in SQL command is greater than the number of values returned Hi Shyman, Well the system is one which has been running fine for sometime. It's suddenly that this error started to come. There is not firewall between the DB as the DB and ARS server are on the same network. Is there any way we can stop this behaviour? I would appreciate if you could give some tips or work around. Thanks and regards, Anesh A Kurian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Thursday, December 20, 2007 3:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR [565] Index for value in SQL command is greater than the number of values returned Anesh, The first line of the log seems to indicate the ARServer process is crashing: Tue Dec 18 13:25:45 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) which should cause it to restart and cause a short outage while armonitor restarts it. The 11 on the second line indicates a segmentation fault (crash). Unfortunately, these can sometimes be hard to track down causes for. The unable to thread local storage is a symptom of ARServer crashing, not a different problem, most likely. Let me ask this: Is this a new system or one that has been running well for a while and just recently started getting these errors? Are there any firewalls or network appliances between the Oracle server and the ARS server? J.T. Shyman Column Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anesh A Kurian Sent: Thursday, December 20, 2007 4:06 AM To: arslist@ARSLIST.ORG Subject: ARERR [565] Index for value in SQL command is greater than the number of values returned Hi All, I have an ARS 7.0.1 running on Oracle 10. I receive this strange error when trying to log in thru the User Tool or Admin Tool. Not every user gets this error when trying to log in. And when the server is restarted then the error goes and comes back after sometime. Has any one faced the same problem? When we went thru the arerror.log We got the below error, which takes places exactly when a user tries to log in to the system. If anyone has earlier faced this or has any solution to it kindly update me. Tue Dec 18 13:25:45 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Dec 18 13:25:45 2007 11 Tue Dec 18 13:25:45 2007 0 : AR System server terminated -- fatal error encountered (ARNOTE 21) Tue Dec 18 13:25:45 2007 0 : Unable to access thread local storage. (ARERR 8747) Tue Dec 18 13:25:45 2007 WriteWorkflowTraceLog() Tue Dec 18 13:25:45 2007 0 : Unable to access thread local storage. (ARERR 8747) Tue Dec 18 13:25:45 2007 WriteWorkflowTraceLog() : Thanks and regards Anesh A Kurian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Setting Date Format To yyyy-mm-dd Site Wide
Made a misstake, the second run process should be: Run Process: PERFORM-ACTION-SET-PREFERENCE 20122 -MM-dd ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
CMDB 1.1 Patch 002 or Patch 005
I have a situation where the class manager does not work in our environment on two of our servers. We are running ARS 6.3 patch 20, ITSM 6.0, CMDB 1.1 patch 005 on a windows 2003 server with MSSQL2000. We go into Class Manager and add an attribute to a class, the change pending appears but nothing starts the process. It was working at one time under CMDB 1.1 patch 002, then we had an issue with a timeout on the database while updating the class manager and since then it stopped. So we found some bugs in which patch 005 was to fix and on one of the servers it worked. On the other one it did not. There are no errors populating to the arrecond.log or arerror.log. Any ideas of what I can look for? Joelie Dudley Application Developer 555 Walnut Street 7th Floor, Forum Place Harrisburg, PA 17110 Phone: (717) 772-8143 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Business Time Run Process Set field potential failure.
I wondered if anyone could help me? We have workflow that resets sla targets on our bespoke system that utilises business Time. We are using version 7.0.1 but we are not using the new business time and all the workflow was created in version 4.5. Sometimes these times do not get updated when other times they do not. Could this be a problem with the process not completing, if so is their a way that we can could capture this failure without having all logging switched on. We have tried to replicate on our testing system but cannot. Regards Stuart ***Disclaimer This e-mail and any attachments are for the intended addressee(s) only and may contain confidential and/or privileged material. If you are not a named addressee, do not use, retain or disclose such information. This email is not guaranteed to be free from viruses and does not bind Serco in any contract or obligation. Serco Limited. Registered in England and Wales. No: 242246 Registered Office: Serco House,16 Bartley Wood Business Park, Bartley Way, Hook, Hampshire RG27 9UY United Kingdom. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
QUESTION: Table
I have two forms, Form A with a few fields on it - 3 of the fields are Display Only. When the user enters the data into the 3 display only fields and hit a button that I created it pushes those 3 display only fields off to Form B. This works perfect. Next I have a table on Form A that shows the records from Form B, again this works perfect. What I am trying to do is when the user clicks on a row in the table and below the table they click on a button called View I want it to open a dialog window with the data of the record they selected. This is where I am having issues. Any help would be greatly appreciated. Thanks! Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: Table
Rob, On the open window action of the dialog, pass the request ID from the table field into the dialog on the Open action of the dialog, and have an active link that executes on Window Open, and Runs If $OPERATION$ = DIALOG which sets all the fields in the dialog where 'Request ID' = $Request ID$ Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rob Cvetkovski Sent: Thursday, December 20, 2007 9:48 AM To: arslist@ARSLIST.ORG Subject: QUESTION: Table I have two forms, Form A with a few fields on it - 3 of the fields are Display Only. When the user enters the data into the 3 display only fields and hit a button that I created it pushes those 3 display only fields off to Form B. This works perfect. Next I have a table on Form A that shows the records from Form B, again this works perfect. What I am trying to do is when the user clicks on a row in the table and below the table they click on a button called View I want it to open a dialog window with the data of the record they selected. This is where I am having issues. Any help would be greatly appreciated. Thanks! Rob No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.17.5/1190 - Release Date: 12/19/2007 7:37 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Consume AR System Web Services through .net framework 2.0
In the Web Service XML Maps (both Inbound and Outbound) you can set both the Nillable and MinOccurrs attributes for a field. You can find more info on this by pulling up the Help - Contents and Index in the Admin tool and viewing the entry on XML editing. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, December 20, 2007 5:48 AM To: arslist@ARSLIST.ORG Subject: Re: Consume AR System Web Services through .net framework 2.0 Misi, Optional ( in ARS) does not translate into the Web Service universe by default. I have no idea why they skipped that important attribute. In XML there is a nillable attribute/concept that will allow the element to not be there. It is my understanding that nillable allows the XML element to have no contents. Ref: http://www.w3.org/TR/xmlschema-1/#xsi_type xsi:nil XML Schema: Structures introduces a mechanism for signaling that an element should be accepted as *valid* when it has no content despite a content type which does not require or even necessarily allow empty content. An element may be *valid* without content if it has the attribute xsi:nil with the value true. An element so labeled must be empty, but can carry attributes if permitted by the corresponding complex type. While the XML minOccurs attribute/concept allows the element to not be in the xml at all.( element/ vs ) However, I think the rub in this case is that in the Java universe (and apparently in the .Net universe too) there are some data types that can not be null. So I think the real issue is likely the XML dataType for the element instead of these other issues. :) Maybe if you use a dataType that is a full object instead of a primitive that would allow Java/.Net to deal with an optional primitive data element. Maybe integer would map to the object classes in Java/.Net? Just a thought. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Consume AR System Web Services through .net framework 2.0
Fred, Yes.and... I think the real root issue is really how ARS maps it's ARS field into the XML universe. ( Including the dataType, Nillable and/or minOccurs properties.) Some dataTypes like int, in Java, can not be set to null. However, again in Java, an Integer object can be null. I think the root/general issue is how ARS _by default_ creates the attributes in the inbound and outbound mappings for optional ARS fields. It does not set Nillable or minOccurs properties properly (IMHO) and the dataType values may need to be adjusted too. ( Even if only for better inter-operation with some environments. Generally mapping to objects when you can produces better results in my experience. I like to leave the primitives [dataTypes] to the primitives [primitive primates]. :) ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Dec 20, 2007 10:04 AM, Grooms, Frederick W [EMAIL PROTECTED] wrote: In the Web Service XML Maps (both Inbound and Outbound) you can set both the Nillable and MinOccurrs attributes for a field. You can find more info on this by pulling up the Help - Contents and Index in the Admin tool and viewing the entry on XML editing. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, December 20, 2007 5:48 AM To: arslist@ARSLIST.ORG Subject: Re: Consume AR System Web Services through .net framework 2.0 Misi, Optional ( in ARS) does not translate into the Web Service universe by default. I have no idea why they skipped that important attribute. In XML there is a nillable attribute/concept that will allow the element to not be there. It is my understanding that nillable allows the XML element to have no contents. Ref: http://www.w3.org/TR/xmlschema-1/#xsi_type xsi:nil XML Schema: Structures introduces a mechanism for signaling that an element should be accepted as *valid* when it has no content despite a content type which does not require or even necessarily allow empty content. An element may be *valid* without content if it has the attribute xsi:nil with the value true. An element so labeled must be empty, but can carry attributes if permitted by the corresponding complex type. While the XML minOccurs attribute/concept allows the element to not be in the xml at all.( element/ vs ) However, I think the rub in this case is that in the Java universe (and apparently in the .Net universe too) there are some data types that can not be null. So I think the real issue is likely the XML dataType for the element instead of these other issues. :) Maybe if you use a dataType that is a full object instead of a primitive that would allow Java/.Net to deal with an optional primitive data element. Maybe integer would map to the object classes in Java/.Net? Just a thought. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Business Time Run Process Set field potential failure.
Hello Stuart; We encountered this issue with version 6.3, in where no data was being returned, or 0 was being returned. We had to extend the logic, to test for 0 and/or NULL, and if so, then retry the Business-time-XXX process. We could never track back why the Business-Time-XX process was acting that way, as it was very random in nature. HTH Robert On Dec 20, 2007 5:54 AM, Stuart Dubberley [EMAIL PROTECTED] wrote: ** I wondered if anyone could help me? We have workflow that resets sla targets on our bespoke system that utilises business Time. We are using version 7.0.1 but we are not using the new business time and all the workflow was created in version 4.5. Sometimes these times do not get updated when other times they do not. Could this be a problem with the process not completing, if so is their a way that we can could capture this failure without having all logging switched on. We have tried to replicate on our testing system but cannot. Regards Stuart ***Disclaimer This e-mail and any attachments are for the intended addressee(s) only and may contain confidential and/or privileged material. If you are not a named addressee, do not use, retain or disclose such information. This email is not guaranteed to be free from viruses and does not bind Serco in any contract or obligation. Serco Limited. Registered in England and Wales. No: 242246 Registered Office: Serco House,16 Bartley Wood Business Park, Bartley Way, Hook, Hampshire RG27 9UY United Kingdom. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Email Template .arm file, how to tell which fields are required/optional?
Hello All, Does anyone know of a way to tell which fields are required/optional when from the 7.0 Admin tool I perform a Tools/Export Mail Templates .arm file for the form HPD:Helpdesk. The only way I can currently think of is to physically touch each field from the .arm file through the admin tool and document which are required/optional. Any suggestions? Thanks, Jase ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Template .arm file, how to tell which fields are required/optional?
Hi Jase, You can't tell which fields are optional or required, even when looking at the form through the admin tool. The reason for this is that : - even if a field is required, it can have a default value which causes that you will not have to specify it - there might be workflow checking for values in non-required fields and throwing errors; this might even be only in certain conditions; e.g. a Pending Reason should be filled in if the request has Status = Pending. If you're using ITSM 7, you have the Incident_Create form which is documented -- see the ITSM 7 Integrating document. If you're not using ITSM7, you might want to create a form like that which you document yourself; but that can be a lot of work depending on the requirements. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On Dec 20, 2007 4:44 PM, Jase Brandon [EMAIL PROTECTED] wrote: ** Hello All, Does anyone know of a way to tell which fields are required/optional when from the 7.0 Admin tool I perform a Tools/Export Mail Templates .arm file for the form HPD:Helpdesk. The only way I can currently think of is to physically touch each field from the .arm file through the admin tool and document which are required/optional. Any suggestions? Thanks, Jase __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR [565] Index for value in SQL command is greater than the number of values returned
Anesh: What patch level of ARS 7.0.1 is running and what's your server environment like? If the problem is happening to the same users every time, then you might check out the clients as J.T. suggested. If it happens to different users but only occasionally, then I'd suspect the server. One thing I've seen cause intermittent crashes in the past is if arserverd can't obtain temporary storage (due to disk full, directory deleted, etc) -- perhaps you'll want to chech this. HTH, --Phil - Original Message From: J.T. Shyman [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, December 20, 2007 5:19:59 AM Subject: Re: ARERR [565] Index for value in SQL command is greater than the number of values returned Unfortunately, this isn't an easy issue to solve. Segmentation Faults can happen for a variety of reasons from bad software to bad hardware to transient errors in RAM or on disks. Since this has been running for some time and is only happening to certain users my next question would be: Has anything changed on the profile of the users who are experiencing this issue? You may want to try clearing the client-side cache on the system of a user who is having this problem. It may help, it may not. Next, I'd try uninstalling and reinstalling the client tools for the user with this problem. Make sure the version you install matches the version and patch level of the server. Hope that helps. J.T. Shyman Column Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anesh A Kurian Sent: Thursday, December 20, 2007 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR [565] Index for value in SQL command is greater than the number of values returned Hi Shyman, Well the system is one which has been running fine for sometime. It's suddenly that this error started to come. There is not firewall between the DB as the DB and ARS server are on the same network. Is there any way we can stop this behaviour? I would appreciate if you could give some tips or work around. Thanks and regards, Anesh A Kurian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Thursday, December 20, 2007 3:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR [565] Index for value in SQL command is greater than the number of values returned Anesh, The first line of the log seems to indicate the ARServer process is crashing: Tue Dec 18 13:25:45 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) which should cause it to restart and cause a short outage while armonitor restarts it. The 11 on the second line indicates a segmentation fault (crash). Unfortunately, these can sometimes be hard to track down causes for. The unable to thread local storage is a symptom of ARServer crashing, not a different problem, most likely. Let me ask this: Is this a new system or one that has been running well for a while and just recently started getting these errors? Are there any firewalls or network appliances between the Oracle server and the ARS server? J.T. Shyman Column Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anesh A Kurian Sent: Thursday, December 20, 2007 4:06 AM To: arslist@ARSLIST.ORG Subject: ARERR [565] Index for value in SQL command is greater than the number of values returned Hi All, I have an ARS 7.0.1 running on Oracle 10. I receive this strange error when trying to log in thru the User Tool or Admin Tool. Not every user gets this error when trying to log in. And when the server is restarted then the error goes and comes back after sometime. Has any one faced the same problem? When we went thru the arerror.log We got the below error, which takes places exactly when a user tries to log in to the system. If anyone has earlier faced this or has any solution to it kindly update me. Tue Dec 18 13:25:45 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Dec 18 13:25:45 200711 Tue Dec 18 13:25:45 2007 0 : AR System server terminated -- fatal error encountered (ARNOTE 21) Tue Dec 18 13:25:45 2007 0 : Unable to access thread local storage. (ARERR 8747) Tue Dec 18 13:25:45 2007WriteWorkflowTraceLog() Tue Dec 18 13:25:45 2007 0 : Unable to access thread local storage. (ARERR 8747) Tue Dec 18 13:25:45 2007WriteWorkflowTraceLog() : Thanks and regards Anesh A Kurian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com
Re: Email Template .arm file, how to tell which fields are required/optional?
Jase - if you want to create HPD:Help Desk tickets you should use the HPD:IncidentInterface_Create Form. Ty On 12/20/07, Jase Brandon [EMAIL PROTECTED] wrote: ** Hello All, Does anyone know of a way to tell which fields are required/optional when from the 7.0 Admin tool I perform a Tools/Export Mail Templates .arm file for the form HPD:Helpdesk. The only way I can currently think of is to physically touch each field from the .arm file through the admin tool and document which are required/optional. Any suggestions? Thanks, Jase __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
incident email notification
Hi Everyone, The email notifications that we receive has a link to the incident. Here is the link: http://DIRemedy7SB:8080/arsys/servlet/ViewFormServlet?form=NTE%3aNotifie rserver=DIREMEDY7SB.devcoc.caeid=NTS0366 http://DIRemedy7SB:8080/arsys/servlet/ViewFormServlet?form=NTE%3aNotifi erserver=DIREMEDY7SB.devcoc.caeid=NTS0366 For some reason the full name of the server (including the domain) is in the link. This link would not work. When I manually remove the .devcoc.ca from the link I get the page referring in the notification email. How can I fix this? Thank you, Hossein Horrian NOTICE - This communication is intended ONLY for the use of the person or entity named above and may contain information that is confidential or legally privileged. If you are not the intended recipient named above or a person responsible for delivering messages or communications to the intended recipient, YOU ARE HEREBY NOTIFIED that any use, distribution, or copying of this communication or any of the information contained in it is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone and then destroy or delete this communication, or return it to us by mail if requested by us. The City of Calgary thanks you for your attention and co-operation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
dataset vs. namespace
Hello everyone, I'm a little confused as to the difference between a dataset and a namespace. Any help? Thanks a bunch! Drew Tulsa, OK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: Table
Michael, Good idea! Thanks, Dwayne Original message Date: Thu, 20 Dec 2007 10:17:28 -0700 From: Durrant, Michael M. - ITSD [EMAIL PROTECTED] Subject: Re: QUESTION: Table To: arslist@ARSLIST.ORG I'm a fan of using col_tablename_columnname - it makes for easy sorting in lists and I can tell what it's for just by looking at the name. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Thursday, December 20, 2007 9:31 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: Table The column name for the Request ID will have a name like Column3. In order to make the workflow easier to understand it usually helps to rename it to something like Request ID col. Dwayne Martin James Madison University Original message Date: Thu, 20 Dec 2007 10:05:00 -0500 From: Joe D'Souza [EMAIL PROTECTED] Subject: Re: QUESTION: Table To: arslist@ARSLIST.ORG ** Rob, On the open window action of the dialog, pass the request ID from the table field into the dialog on the Open action of the dialog, and have an active link that executes on Window Open, and Runs If $OPERATION$ = DIALOG which sets all the fields in the dialog where 'Request ID' = $Request ID$ Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rob Cvetkovski Sent: Thursday, December 20, 2007 9:48 AM To: arslist@ARSLIST.ORG Subject: QUESTION: Table I have two forms, Form A with a few fields on it - 3 of the fields are Display Only. When the user enters the data into the 3 display only fields and hit a button that I created it pushes those 3 display only fields off to Form B. This works perfect. Next I have a table on Form A that shows the records from Form B, again this works perfect. What I am trying to do is when the user clicks on a row in the table and below the table they click on a button called View I want it to open a dialog window with the data of the record they selected. This is where I am having issues. Any help would be greatly appreciated. Thanks! Rob __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: dataset vs. namespace
Dataset refers to horizontal partitioning of the CMDB data (CI A belongs to dataset B and CI C belongs to dataset D). Namespace refers to the vertical partitioning of the CMDB class structure (Class X belongs to namespace Z). Datasets are used to separate data within the CMDB. The namespaces are used to define the source of the classes, for example, classes included with topology discovery may belong to a separate namespace than those that are included with the core CMDB. Axton Grams On Dec 20, 2007 12:22 PM, Drew Shuller [EMAIL PROTECTED] wrote: Hello everyone, I'm a little confused as to the difference between a dataset and a namespace. Any help? Thanks a bunch! Drew Tulsa, OK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR [565] Index for value in SQL command is greater than the number of values returned
You need to generate a core dump and send it to BMC for analysis. They should be able to use the core to get a stack trace and memory map to see what is causing the fault. Axton Grams On Dec 20, 2007 5:06 AM, Anesh A Kurian [EMAIL PROTECTED] wrote: Hi All, I have an ARS 7.0.1 running on Oracle 10. I receive this strange error when trying to log in thru the User Tool or Admin Tool. Not every user gets this error when trying to log in. And when the server is restarted then the error goes and comes back after sometime. Has any one faced the same problem? When we went thru the arerror.log We got the below error, which takes places exactly when a user tries to log in to the system. If anyone has earlier faced this or has any solution to it kindly update me. Tue Dec 18 13:25:45 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Dec 18 13:25:45 2007 11 Tue Dec 18 13:25:45 2007 0 : AR System server terminated -- fatal error encountered (ARNOTE 21) Tue Dec 18 13:25:45 2007 0 : Unable to access thread local storage. (ARERR 8747) Tue Dec 18 13:25:45 2007 WriteWorkflowTraceLog() Tue Dec 18 13:25:45 2007 0 : Unable to access thread local storage. (ARERR 8747) Tue Dec 18 13:25:45 2007 WriteWorkflowTraceLog() : Thanks and regards Anesh A Kurian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Name Parameter (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Does anyone know what a Name Parameter is? I've been doing Remedy ARS for several years now and I don't know what they mean or I'm having a Senior Moment. I am getting an annoying ARERR(102) Name parameter (or name field in a parameter) is empty When I query an Audit Form. I have most all fields audited with Audit and Copy Thanks up front, Gordon M. Frank DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
file attachments - filtering extensions...
Do you know if there is an OOTB way of filtering file extensions from being attached to your issue via Mid-Tier? I know you can control the size but I don't see a built-in way of controlling what Mime types are allowed to be attached (or not allowed). Thanks in advance for any help that can be given. Coby ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7.0.03 and KM 7.2 just released.
Yes, but be careful...my co-worker was looking into this just yesterday and it seems that the ITSM 7.0.03 is intended for new installations only, not for an upgrade path. To get yourself to basically the same place with a pre-existing ITSM implementation you should stay with 7.0.02 at Patch 6 (for now at least). :) Candace Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pedro Cardoso Sent: Wednesday, December 19, 2007 2:15 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.0.03 and KM 7.2 just released. ** Hi, just to let you know about this new versions of complete ITSM suite and Knowledge Management. Both Available on EPD site. Pedro MX __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Name Parameter (UNCLASSIFIED)
Hi Frank, On the Audit form , uncheck the Advanced option if already checked from the Table/Tree property tab of all the tables and then see if you still get this error on search. Thanks, Mohan --- FRANK, GORDON CTR DISA JSSC [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED Caveats: NONE Does anyone know what a Name Parameter is? I've been doing Remedy ARS for several years now and I don't know what they mean or I'm having a Senior Moment. I am getting an annoying ARERR(102) Name parameter (or name field in a parameter) is empty When I query an Audit Form. I have most all fields audited with Audit and Copy Thanks up front, Gordon M. Frank DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Name Parameter (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE This seems to have done it!!! Thanks Gordon M. Frank DISA\Verizon FNS Office phone: 703-614-6130 Office email: [EMAIL PROTECTED] Home phone: 410-747-8858 Cell phone: 410-689-9373 Home email: [EMAIL PROTECTED] Verizon email: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: Thursday, December 20, 2007 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: Name Parameter (UNCLASSIFIED) Hi Frank, On the Audit form , uncheck the Advanced option if already checked from the Table/Tree property tab of all the tables and then see if you still get this error on search. Thanks, Mohan --- FRANK, GORDON CTR DISA JSSC [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED Caveats: NONE Does anyone know what a Name Parameter is? I've been doing Remedy ARS for several years now and I don't know what they mean or I'm having a Senior Moment. I am getting an annoying ARERR(102) Name parameter (or name field in a parameter) is empty When I query an Audit Form. I have most all fields audited with Audit and Copy Thanks up front, Gordon M. Frank DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Template .arm file, how to tell which fields are required/optional?
I would add those new fields to the HPD:IncidentInterface_Create Form; i guess that is the best option. -- Michiel. On Dec 20, 2007 5:37 PM, Jase Brandon [EMAIL PROTECTED] wrote: ** Thanks Ty and Michiel, We are using ITSM 7 and I planned to use the HPD:IncidentInterface_Create Form but was concerned because of our customizations (new required fields on HPD:Helpdesk) that the new create HPD ticket workflow would fail because I had required fields on HPD:Helpdesk that were not on HPD:IncidentInterface_Create form. I think I am stuck validing optional/required fields on the .arm file using notepad and just looking each field up through the admin tool. Make Sense? Thanks again! :) Jase On 12/20/07, T. Dee [EMAIL PROTECTED] wrote: ** Jase - if you want to create HPD:Help Desk tickets you should use the HPD:IncidentInterface_Create Form. Ty On 12/20/07, Jase Brandon [EMAIL PROTECTED] wrote: ** Hello All, Does anyone know of a way to tell which fields are required/optional when from the 7.0 Admin tool I perform a Tools/Export Mail Templates .arm file for the form HPD:Helpdesk. The only way I can currently think of is to physically touch each field from the .arm file through the admin tool and document which are required/optional. Any suggestions? Thanks, Jase __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Template .arm file, how to tell which fields are required/optional?
Jase - did you read BMC Remedy IT Service Management 7.0 Integrations? This will help you with HPD:IncidentInterface_Create. Ty On 12/20/07, Michiel Beijen [EMAIL PROTECTED] wrote: ** I would add those new fields to the HPD:IncidentInterface_Create Form; i guess that is the best option. -- Michiel. On Dec 20, 2007 5:37 PM, Jase Brandon [EMAIL PROTECTED] wrote: ** Thanks Ty and Michiel, We are using ITSM 7 and I planned to use the HPD:IncidentInterface_Create Form but was concerned because of our customizations (new required fields on HPD:Helpdesk) that the new create HPD ticket workflow would fail because I had required fields on HPD:Helpdesk that were not on HPD:IncidentInterface_Create form. I think I am stuck validing optional/required fields on the .arm file using notepad and just looking each field up through the admin tool. Make Sense? Thanks again! :) Jase On 12/20/07, T. Dee [EMAIL PROTECTED] wrote: ** Jase - if you want to create HPD:Help Desk tickets you should use the HPD:IncidentInterface_Create Form. Ty On 12/20/07, Jase Brandon [EMAIL PROTECTED] wrote: ** Hello All, Does anyone know of a way to tell which fields are required/optional when from the 7.0 Admin tool I perform a Tools/Export Mail Templates .arm file for the form HPD:Helpdesk. The only way I can currently think of is to physically touch each field from the .arm file through the admin tool and document which are required/optional. Any suggestions? Thanks, Jase __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: Table
Thank you Joe. It worked like you said. Quick question...when I make changes and the user hits the save button I created, how can I get it to refresh the table when they hit the close button in the dialog window? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, December 20, 2007 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: Table ** Rob, On the open window action of the dialog, pass the request ID from the table field into the dialog on the Open action of the dialog, and have an active link that executes on Window Open, and Runs If $OPERATION$ = DIALOG which sets all the fields in the dialog where 'Request ID' = $Request ID$ Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rob Cvetkovski Sent: Thursday, December 20, 2007 9:48 AM To: arslist@ARSLIST.ORG Subject: QUESTION: Table I have two forms, Form A with a few fields on it - 3 of the fields are Display Only. When the user enters the data into the 3 display only fields and hit a button that I created it pushes those 3 display only fields off to Form B. This works perfect. Next I have a table on Form A that shows the records from Form B, again this works perfect. What I am trying to do is when the user clicks on a row in the table and below the table they click on a button called View I want it to open a dialog window with the data of the record they selected. This is where I am having issues. Any help would be greatly appreciated. Thanks! Rob __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Charles Roth is currently out of the office.
I will be out of the office starting 12/20/2007 and will not return until 01/02/2008. I am currently on vacation and can be contacted by calling my cell phone 864 431 2961. If this is a Remedy related issue please contact the service desk. I will have limited access to email. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: Table
Rob, A few options: 1) The active link which opens the dialog window can then have a change field action which refreshes the table field. 2) Have the close button on the dialog send an event and have the form with the table field have an active link run on event which refreshes the table field. 3) The action which opens the dialog can have a value mapped on close, you can then have a second active link which checks the value returned and refreshes the dialog. If you take this approach then you will need to have an active link on the dialog close button which sets the field value mapped back to the parent form and performs a commit changes action. Option 1 is probably the easiest. Sam From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rob Cvetkovski Sent: Friday, 21 December 2007 9:04 a.m. To: ARSList Subject: Re: QUESTION: Table ** Thank you Joe. It worked like you said. Quick question...when I make changes and the user hits the save button I created, how can I get it to refresh the table when they hit the close button in the dialog window? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, December 20, 2007 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: Table ** Rob, On the open window action of the dialog, pass the request ID from the table field into the dialog on the Open action of the dialog, and have an active link that executes on Window Open, and Runs If $OPERATION$ = DIALOG which sets all the fields in the dialog where 'Request ID' = $Request ID$ Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rob Cvetkovski Sent: Thursday, December 20, 2007 9:48 AM To: arslist@ARSLIST.ORG Subject: QUESTION: Table I have two forms, Form A with a few fields on it - 3 of the fields are Display Only. When the user enters the data into the 3 display only fields and hit a button that I created it pushes those 3 display only fields off to Form B. This works perfect. Next I have a table on Form A that shows the records from Form B, again this works perfect. What I am trying to do is when the user clicks on a row in the table and below the table they click on a button called View I want it to open a dialog window with the data of the record they selected. This is where I am having issues. Any help would be greatly appreciated. Thanks! Rob __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: dataset vs. namespace
Very similar concepts that apply to different areas of object oriented world. Each one acts like a boundary to define one universe. Sorry, if you're not a fan of SAT, but let me try this-- Namespace : Dataset = Classes Attributes : Class Instances (or Data) or Namespace : Dataset = Class Definition : Class Data or Namespace : Dataset = World in which data's structure is defined, named: World in which actual data is stored In other words, when you talk about two different namespaces, A and B, you are talking about two separate and independent worlds in which you can define entities (definition of your data's structure) separately. The namespaces are independent of each other in the sense that you can define an entity, say MyClassName, regardless of whether this name is already defined in the other or not. Because they are separate worlds, for the purpose of naming entities (entities=classes and attributes). When you talk about two datasets...you are talking about two separate containers to represent two different versions (i.e. data) of the same real world object(s). For example, your Production dataset for CIs in CMDB contain official CI details as they are recognized now. Your Discovered dataset will have information about the same CIs, but as discovered by some tool. They may or may not match. In both datasets, you may have a an instance of a CI (.i.e. data about its state at some point), say your laptop123. In production dataset, data indicates that laptop123 is a healthy system. In discovered dataset, the same laptop123 may be represented as a screwed up system on which your dog last weekend spilled coffee and when you tried punching the dog, you broke the CD drive, instead. Note that the structure definition for both datasets (i.e. the class and attributes definitions) are identical, so they would fall under the same namespace. I feel like writing more, so here it goes. :) My Class Definitions (i.e. definition of my data's structure) = Namespace: MyPlayNamespace Class: Person Class Attributes: Name Attractiveness Money Cool Factor Namespace: MySeriousNamespace Class: Person (same name is allowed, because this is a different namespace) Class Attributes: Ethnicity Name Average Volume Average # of Drinks Before Passing Out My Class Instances (i.e. my actual data) = Namespace: MyPlayNamespace Class: Person Dataset: young (this is one version of the real world entities, the people; so young represents the version number for this collection of data) Data (this dataset has 3 class instances): Name: Rabi Attractiveness: High Money: Low Cool Factor: High Name: Labi Attractiveness: High Money: High Cool Factor: Superhigh Name: Babi Attractiveness: Low Money: Low Cool Factor: Superlow Dataset: old (this is another version of the same real world entities) Data (3 class instances): Name: Rabi Attractiveness: Low Money: Medium Cool Factor: Medium Name: Labi Attractiveness: Low Money: Low Cool Factor: Low Name: Babi Attractiveness: Low Money: High Cool Factor: Medium -- The other namespace MySeriousNamespace that also has a class with the same name, Person, can similarly have its data defined in more than one datasets, with any names. Note that in this namespace, the Person instances happens to represent different real world entities. It really defines defines human ethnicities, not individuals like the Person class in MyPlayNamespace So, namespaces define totally separate universes. Within each namespace, for a given class(es), you can have one or more datasets, each dataset representing data about the different versions (perhaps at different times, or from different experiments etc) of the classes's real world objects. I wrote too much. Now I want to stop. Drew Shuller wrote: Hello everyone, I'm a little confused as to the difference between a dataset and a namespace. Any help? Thanks a bunch! Drew Tulsa, OK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/dataset-vs.-namespace-tp14441063p14445451.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: Rant - SLA - Change / Task
Not yet. But it will be built by Mid Jan. A colleague of mine will be working on it. If he agrees, I will post some info. I don't see it as a big deal. Laborious, may be, but nothing hard to imagine. Basically copy stuff from another form, say CHG:InfrastructureChange. First define the datasource in SLM. Then work on the task form to add tab, tables, hidden fields and workflow...some filters and active links, basically copy stuff from the other form. It will take some time to get to stuff like using Notification Engine for notifications rather than doing direct notify thru SLM's actions, but again the template is already there, nothing to discover or design. About BMC not supporting it. I would think they would support it as much as they support any custom work and custom SLAs. They will try to help you troubleshoot or may be give you some design ideas, but they will not constantly hold your hand as you go thru the coding. That's closer to what their professionla organization does for a living. If somebody at BMC said they won't support it, it depends on how you worded it and how they worded it and who at BMC did you talk to and what they ate for breakfast that morning. I would be surprised to get an official no help whatsover you are on your own position. Rabi - i'm curious if you got this working? Thanks! On 12/12/07, Rabi Tripathi [EMAIL PROTECTED] wrote: Funny that you guys are talking about SLAs on tasks. We will be building just that fairly soon (in ITSM 7). I am not sure if it's a good idea or a workable idea. It was not my idea. But it's going to be built. -- View this message in context: http://www.nabble.com/OT%3A-Rant---SLA---Change---Task-tp14218229p14445602.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: Rant - SLA - Change / Task
Rabi, when you do report back, I would be curious about the impact on the performance of SLM that including this additional layer might create. I think you're right that developing the workflow isn't rocket surgery, but we'll see how well SLM can handle having the heat turned up on it. Rick On 12/20/07, Rabi Tripathi [EMAIL PROTECTED] wrote: Not yet. But it will be built by Mid Jan. A colleague of mine will be working on it. If he agrees, I will post some info. I don't see it as a big deal. Laborious, may be, but nothing hard to imagine. Basically copy stuff from another form, say CHG:InfrastructureChange. First define the datasource in SLM. Then work on the task form to add tab, tables, hidden fields and workflow...some filters and active links, basically copy stuff from the other form. It will take some time to get to stuff like using Notification Engine for notifications rather than doing direct notify thru SLM's actions, but again the template is already there, nothing to discover or design. About BMC not supporting it. I would think they would support it as much as they support any custom work and custom SLAs. They will try to help you troubleshoot or may be give you some design ideas, but they will not constantly hold your hand as you go thru the coding. That's closer to what their professionla organization does for a living. If somebody at BMC said they won't support it, it depends on how you worded it and how they worded it and who at BMC did you talk to and what they ate for breakfast that morning. I would be surprised to get an official no help whatsover you are on your own position. Rabi - i'm curious if you got this working? Thanks! On 12/12/07, Rabi Tripathi [EMAIL PROTECTED] wrote: Funny that you guys are talking about SLAs on tasks. We will be building just that fairly soon (in ITSM 7). I am not sure if it's a good idea or a workable idea. It was not my idea. But it's going to be built. -- View this message in context: http://www.nabble.com/OT%3A-Rant---SLA---Change---Task-tp14218229p14445602.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: dataset vs. namespace
I don't know if this will help, but here it goes... Really not else to say in regards to dataset... Rabi is very correct in saying When you talk about two datasets...you are talking about two separate containers to represent two different versions (i.e. data) of the same real world object(s). In terms of namespaces, it might help thinking that the namespace would be similar to using a reserved range of IDs for your new fields in AR or some particular naming convention for new forms you develop. Namespace is good to identify and separate the customisattion in your CMDB. Again, hope this helps... Julio - Original Message From: Rabi Tripathi [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, 21 December, 2007 8:24:20 AM Subject: Re: dataset vs. namespace Very similar concepts that apply to different areas of object oriented world. Each one acts like a boundary to define one universe. Sorry, if you're not a fan of SAT, but let me try this-- Namespace : Dataset = Classes Attributes : Class Instances (or Data) or Namespace : Dataset = Class Definition : Class Data or Namespace : Dataset = World in which data's structure is defined, named: World in which actual data is stored In other words, when you talk about two different namespaces, A and B, you are talking about two separate and independent worlds in which you can define entities (definition of your data's structure) separately. The namespaces are independent of each other in the sense that you can define an entity, say MyClassName, regardless of whether this name is already defined in the other or not. Because they are separate worlds, for the purpose of naming entities (entities=classes and attributes). When you talk about two datasets...you are talking about two separate containers to represent two different versions (i.e. data) of the same real world object(s). For example, your Production dataset for CIs in CMDB contain official CI details as they are recognized now. Your Discovered dataset will have information about the same CIs, but as discovered by some tool. They may or may not match. In both datasets, you may have a an instance of a CI (.i.e. data about its state at some point), say your laptop123. In production dataset, data indicates that laptop123 is a healthy system. In discovered dataset, the same laptop123 may be represented as a screwed up system on which your dog last weekend spilled coffee and when you tried punching the dog, you broke the CD drive, instead. Note that the structure definition for both datasets (i.e. the class and attributes definitions) are identical, so they would fall under the same namespace. I feel like writing more, so here it goes. :) My Class Definitions (i.e. definition of my data's structure) = Namespace: MyPlayNamespace Class: Person Class Attributes: Name Attractiveness Money Cool Factor Namespace: MySeriousNamespace Class: Person (same name is allowed, because this is a different namespace) Class Attributes: Ethnicity Name Average Volume Average # of Drinks Before Passing Out My Class Instances (i.e. my actual data) = Namespace: MyPlayNamespace Class: Person Dataset: young (this is one version of the real world entities, the people; so young represents the version number for this collection of data) Data (this dataset has 3 class instances): Name: Rabi Attractiveness: High Money: Low Cool Factor: High Name: Labi Attractiveness: High Money: High Cool Factor: Superhigh Name: Babi Attractiveness: Low Money: Low Cool Factor: Superlow Dataset: old (this is another version of the same real world entities) Data (3 class instances): Name: Rabi Attractiveness: Low Money: Medium Cool Factor: Medium Name: Labi Attractiveness: Low Money: Low Cool Factor: Low Name: Babi Attractiveness: Low Money: High Cool Factor: Medium -- The other namespace MySeriousNamespace that also has a class with the same name, Person, can similarly have its data defined in more than one datasets, with any names. Note that in this namespace, the Person instances happens to represent different real world entities. It really defines defines human ethnicities, not individuals like the Person class in MyPlayNamespace So, namespaces define totally separate universes. Within each namespace, for a given class(es), you can have one or more datasets, each dataset representing data about the different versions (perhaps at different times, or from different experiments etc) of the classes's real world objects. I wrote too much. Now I want to stop. Drew Shuller wrote: Hello everyone, I'm a little confused as to the difference between a dataset and a namespace. Any help? Thanks a bunch! Drew Tulsa, OK ___ UNSUBSCRIBE or access ARSlist Archives at
Re: dataset vs. namespace
The reason that I'm asking is that we're using EIE to pull some data over from another database. If you're familiar with EIE, you can create AR mappings and also CMDB mappings. I created some AR mappings, which go to datasets, with no problems. Then, I started to create a CMDB mapping, but they go to namespaces. Now I have to create a class to hold my attributes, ect, whereas before I could just store my new data in an existing CMDB class. Not that I mind creating classes, but I have more questions about reconciliation...you can reconcile data in datasets and you can reconcile data in namespaces? Drew inOn Thu, 20 Dec 2007, Julio Verne Goncalves wrote: I don't know if this will help, but here it goes... Really not else to say in regards to dataset... Rabi is very correct in saying When you talk about two datasets...you are talking about two separate containers to represent two different versions (i.e. data) of the same real world object(s). In terms of namespaces, it might help thinking that the namespace would be similar to using a reserved range of IDs for your new fields in AR or some particular naming convention for new forms you develop. Namespace is good to identify and separate the customisattion in your CMDB. Again, hope this helps... Julio - Original Message From: Rabi Tripathi [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, 21 December, 2007 8:24:20 AM Subject: Re: dataset vs. namespace Very similar concepts that apply to different areas of object oriented world. Each one acts like a boundary to define one universe. Sorry, if you're not a fan of SAT, but let me try this-- Namespace : Dataset = Classes Attributes : Class Instances (or Data) or Namespace : Dataset = Class Definition : Class Data or Namespace : Dataset = World in which data's structure is defined, named: World in which actual data is stored In other words, when you talk about two different namespaces, A and B, you are talking about two separate and independent worlds in which you can define entities (definition of your data's structure) separately. The namespaces are independent of each other in the sense that you can define an entity, say MyClassName, regardless of whether this name is already defined in the other or not. Because they are separate worlds, for the purpose of naming entities (entities=classes and attributes). When you talk about two datasets...you are talking about two separate containers to represent two different versions (i.e. data) of the same real world object(s). For example, your Production dataset for CIs in CMDB contain official CI details as they are recognized now. Your Discovered dataset will have information about the same CIs, but as discovered by some tool. They may or may not match. In both datasets, you may have a an instance of a CI (.i.e. data about its state at some point), say your laptop123. In production dataset, data indicates that laptop123 is a healthy system. In discovered dataset, the same laptop123 may be represented as a screwed up system on which your dog last weekend spilled coffee and when you tried punching the dog, you broke the CD drive, instead. Note that the structure definition for both datasets (i.e. the class and attributes definitions) are identical, so they would fall under the same namespace. I feel like writing more, so here it goes. :) My Class Definitions (i.e. definition of my data's structure) = Namespace: MyPlayNamespace Class: Person Class Attributes: Name Attractiveness Money Cool Factor Namespace: MySeriousNamespace Class: Person (same name is allowed, because this is a different namespace) Class Attributes: Ethnicity Name Average Volume Average # of Drinks Before Passing Out My Class Instances (i.e. my actual data) = Namespace: MyPlayNamespace Class: Person Dataset: young (this is one version of the real world entities, the people; so young represents the version number for this collection of data) Data (this dataset has 3 class instances): Name: Rabi Attractiveness: High Money: Low Cool Factor: High Name: Labi Attractiveness: High Money: High Cool Factor: Superhigh Name: Babi Attractiveness: Low Money: Low Cool Factor: Superlow Dataset: old (this is another version of the same real world entities) Data (3 class instances): Name: Rabi Attractiveness: Low Money: Medium Cool Factor: Medium Name: Labi Attractiveness: Low Money: Low Cool Factor: Low Name: Babi Attractiveness: Low Money: High Cool Factor: Medium -- The other namespace MySeriousNamespace that also has a class with the same name, Person, can similarly have its data defined in more than one datasets, with any names. Note that in this namespace, the Person instances happens to represent different real world entities. It really defines defines human ethnicities, not
Re: OT: Rant - SLA - Change / Task
Will do Rick. So there are 3 things we want to know. How to build it? How does it impact the system (this may be a relative thing)? And ultimately, does it do any good? First one is easy to report. Second one will take a while to know because SLAs need to be defined and then need to be used in production (unless its so bad the dev system can't handle it). That's a few months away. The last one will take still longer. So expect a quarterly report is what I seem to be saying. Rick Cook-3 wrote: Rabi, when you do report back, I would be curious about the impact on the performance of SLM that including this additional layer might create. I think you're right that developing the workflow isn't rocket surgery, but we'll see how well SLM can handle having the heat turned up on it. Rick On 12/20/07, Rabi Tripathi [EMAIL PROTECTED] wrote: Not yet. But it will be built by Mid Jan. A colleague of mine will be working on it. If he agrees, I will post some info. I don't see it as a big deal. Laborious, may be, but nothing hard to imagine. Basically copy stuff from another form, say CHG:InfrastructureChange. First define the datasource in SLM. Then work on the task form to add tab, tables, hidden fields and workflow...some filters and active links, basically copy stuff from the other form. It will take some time to get to stuff like using Notification Engine for notifications rather than doing direct notify thru SLM's actions, but again the template is already there, nothing to discover or design. About BMC not supporting it. I would think they would support it as much as they support any custom work and custom SLAs. They will try to help you troubleshoot or may be give you some design ideas, but they will not constantly hold your hand as you go thru the coding. That's closer to what their professionla organization does for a living. If somebody at BMC said they won't support it, it depends on how you worded it and how they worded it and who at BMC did you talk to and what they ate for breakfast that morning. I would be surprised to get an official no help whatsover you are on your own position. Rabi - i'm curious if you got this working? Thanks! On 12/12/07, Rabi Tripathi [EMAIL PROTECTED] wrote: Funny that you guys are talking about SLAs on tasks. We will be building just that fairly soon (in ITSM 7). I am not sure if it's a good idea or a workable idea. It was not my idea. But it's going to be built. -- View this message in context: http://www.nabble.com/OT%3A-Rant---SLA---Change---Task-tp14218229p14445602.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/OT%3A-Rant---SLA---Change---Task-tp14218229p14446360.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: file attachments - filtering extensions...
Hi,
You could add a filter with an error message that runs if:
NOT ('Attach1' LIKE %.doc OR 'Attach1' LIKE %.xls OR ...)
You may also want to add a sore or less identical active link to stop the
attachments of being sent from Mid-Tier to the AR Server. It should be
triggered on Modify/Submit.
Best Regards - Misi, RRR AB, http://rrr.se/sv/
Do you know if there is an OOTB way of filtering file extensions from
being attached to your issue via Mid-Tier? I know you can control the
size but I don't see a built-in way of controlling what Mime types are
allowed to be attached (or not allowed).
Thanks in advance for any help that can be given.
Coby
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problem in Java Scripting Plug-in
Hi all. I use Java Scripting Plug-in in the following structure (where '=' mean call and return): Filter=script=external java application All is OK if I return java primitives or their collection from external java application to Filter via script. But now I need to return collection of java objects defined by user by the same way. This is description of Java Scripting Plug-in: “Provide script source code that implements the script functionality. For all languages, scripts can reference a collection named values which contains any input parameters passed to the script. Any value assigned to result becomes the output of the script. The result can contain a single value (string, integer, etc.) or an array of values.” How I have understood there is no chance to make it or I am not right? Probably is exists a similar plug-in with the expanded opportunities? Can you help me to solve this problem? Thanks in advance -- View this message in context: http://www.nabble.com/problem-in-%22Java-Scripting-Plug-in%22-tp14450945p14450945.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
