Form Aliases (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Does anyone know what DB table the form aliases and labels are held in? I had thought it was arschema, but they don't appear to be there. Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified DISA\Verizon FNS Office phone: 703-614-6130 Office email: [EMAIL PROTECTED] Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Form Aliases (UNCLASSIFIED)
Gordon, There is a message entitled Delete Records of Alert Events from Jan 10 with a SQL script attached that lists all the ARS forms with their corresponding DB table names. Is this what you are looking for? Stephen Remedy Skilled Professional -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Tuesday, March 25, 2008 8:05 AM To: arslist@ARSLIST.ORG Subject: Form Aliases (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Does anyone know what DB table the form aliases and labels are held in? I had thought it was arschema, but they don't appear to be there. Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified DISA\Verizon FNS Office phone: 703-614-6130 Office email: [EMAIL PROTECTED] Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Form Aliases (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Thanks for the feedback. I am actually looking for where the alias is held. Example: Form Name: HPD:Help Desk Alias: Incidents I know about the .dat in the home directory, but aren't these held in a database table someplace? Like I said, I thought it was arschema. Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified DISA\Verizon FNS Office phone: 703-614-6130 Office email: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Tuesday, March 25, 2008 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Form Aliases (UNCLASSIFIED) Gordon, There is a message entitled Delete Records of Alert Events from Jan 10 with a SQL script attached that lists all the ARS forms with their corresponding DB table names. Is this what you are looking for? Stephen Remedy Skilled Professional -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Tuesday, March 25, 2008 8:05 AM To: arslist@ARSLIST.ORG Subject: Form Aliases (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Does anyone know what DB table the form aliases and labels are held in? I had thought it was arschema, but they don't appear to be there. Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified DISA\Verizon FNS Office phone: 703-614-6130 Office email: [EMAIL PROTECTED] Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Remedy server events table
The server events table seems like it has good potential. Every once in awhile I see a comment like you can see when filters were created using server events and then . -- but as I look at the table -- it does not seem as you could do much with it. So -- are people using it - and how do you use it? How have you extended it. Thanks -- just looking for some insight/brainstorming. Thanks, -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Form Aliases (UNCLASSIFIED)
FRANK, GORDON CTR DISA JSSC wrote: Classification: UNCLASSIFIED Caveats: NONE Thanks for the feedback. I am actually looking for where the alias is held. Example: Form Name: HPD:Help Desk Alias: Incidents I know about the .dat in the home directory, but aren't these held in a database table someplace? Like I said, I thought it was arschema. Gordon M. Frank Gordon, The Web alias name is stored in the arschema table in the objProp column. Look for object property number 60018 and you should find the following for your example: 60018\4\9\Incidents\ Hope this helps, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Form Aliases (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Yes, This is what I am looking for. Thanks Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified DISA\Verizon FNS Office phone: 703-614-6130 Office email: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ian Trimnell Sent: Tuesday, March 25, 2008 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Form Aliases (UNCLASSIFIED) ** FRANK, GORDON CTR DISA JSSC wrote: Classification: UNCLASSIFIED Caveats: NONE Thanks for the feedback. I am actually looking for where the alias is held. Example: Form Name: HPD:Help Desk Alias: Incidents I know about the .dat in the home directory, but aren't these held in a database table someplace? Like I said, I thought it was arschema. Gordon M. Frank Gordon, The Web alias name is stored in the arschema table in the objProp column. Look for object property number 60018 and you should find the following for your example: 60018\4\9\Incidents\ Hope this helps, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
How do I Export Archive forms??
Good morning people! Is There a correct way to export (.def) archive files / forms ?? e.g. I have some forms that are with Archive option enabled... How can I make a .def file with of this forms with total security?? If I copy only the Original Form my Admin Tool already creates an Archive form too?? Or do I have to export (to def file) my Archive Form too?? Thanx for any reply! Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy server events table
Server events is VERY useful if you extend it. One of the consultants that came to my job had a tool that he built for his own personal use that was insanely useful. It fires on submit into server events, and creates a copy in another table, you then build a translator table that takes your event codes and converts them to human readable events. What this gives us is every modification to the system (that's turned on in the server events tab) is logged with what was done (create, set, delete, etc) by who, and on what object. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Tuesday, March 25, 2008 7:23 AM To: arslist@ARSLIST.ORG Subject: Remedy server events table ** The server events table seems like it has good potential. Every once in awhile I see a comment like you can see when filters were created using server events and then . -- but as I look at the table -- it does not seem as you could do much with it. So -- are people using it - and how do you use it? How have you extended it. Thanks -- just looking for some insight/brainstorming. Thanks, -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Form Aliases (UNCLASSIFIED)
The alias you are looking for is going to be stored with the View, not the form itself, I don't know the tables, but I know how to get at it via the API. The reason it's stored there is because each view of a form can have its own alias. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ian Trimnell Sent: Tuesday, March 25, 2008 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: Form Aliases (UNCLASSIFIED) ** FRANK, GORDON CTR DISA JSSC wrote: Classification: UNCLASSIFIED Caveats: NONE Thanks for the feedback. I am actually looking for where the alias is held. Example: Form Name: HPD:Help Desk Alias: Incidents I know about the .dat in the home directory, but aren't these held in a database table someplace? Like I said, I thought it was arschema. Gordon M. Frank Gordon, The Web alias name is stored in the arschema table in the objProp column. Look for object property number 60018 and you should find the following for your example: 60018\4\9\Incidents\ Hope this helps, Ian _ Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Populate Menu From Two Sources
Joe, I would do you one better and just build the join into the sql query. It would require that you would only need to update the query if anything changed and not have to modify the view. But that is just my way of looking at things. Brian Goralczyk On Mon, Mar 24, 2008 at 3:28 PM, Joe D'Souza [EMAIL PROTECTED] wrote: ** Andy, Create a join form or an SQL view of what you want, and create a search menu against that join form or a SQL menu against the SQL view that you create.. Joe -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG]On Behalf Of Mayfield, Andy L. Sent: Monday, March 24, 2008 4:21 PM To: arslist@ARSLIST.ORG Subject: Populate Menu From Two Sources Does anyone know of a way to have a menu populate from two difference source forms? I need to have a search menu look for an entry from Form A, if there are no matching entries look on Form B. I have been unable to figure out how to have this done automatically. I could have a selection field designating which source to look in first, but I would prefer to have it done automatically. I tried building two different AL's (one for each source form) and using a larger Execution Order for the second source, but if the first one fails the second does not appear to run. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy server events table
My two cents... The Server Events model has at least one major problem. Admin Tool Imports do not show the individual objects and what changed about the objects that were imported. It only shows as a single Event for the Import of objects. It is also fairly unclear to me if the Server Event is created before or after the actual object change. ( I think I would like the option to have it created before, then modified after to say Complete. It might give us a shot at a good Source Control integration point from the ARS server.) I use it from time to time on our dev box for poking at what change were made with respect to specific fields/forms/workflow during specific times/dates. However, the process is more diagnostic than ingrained in the development process. ( I wish it was more complete so that it would be more helpful to the development/release processes.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Mar 25, 2008 at 8:23 AM, John Sundberg [EMAIL PROTECTED] wrote: ** The server events table seems like it has good potential. Every once in awhile I see a comment like you can see when filters were created using server events and then . -- but as I look at the table -- it does not seem as you could do much with it. So -- are people using it - and how do you use it? How have you extended it. Thanks -- just looking for some insight/brainstorming. Thanks, -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier 7.1
According to a rep at BMC, Web Services on MT 7.1 do NOT work against a 6.3 server. I have not had a chance to actually try thins. On Mon, Mar 24, 2008 at 5:09 PM, Easter, David [EMAIL PROTECTED] wrote: ** Actually, the Mid-Tier can be upgraded independently from the AR System server. This can be seen in the compatibility matrix at: http://www.bmc.com/support/bmcremedycomp/index.htm Moving to Mid-Tier 7.1 will provide some performance increases, but you would not be able to use any new features of the Mid-Tier that depend on the AR System server being 7.1.00 as well (e.g. pre-fetch). In other words, AR System Mid-Tier 7.1.00 is supported on AR System Server 6.3 (supporting only 6.3 features), 7.0.01 (supporting only 7.0.01 features) and 7.1.00 (all features). -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Ballinger Sent: Monday, March 24, 2008 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1 ** I think your mid-tier has to be the same version as your AR Server Mike Ballinger Programmer/Developer ARPC/DPD [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Monday, March 24, 2008 10:46 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7.1 ** Hi all Quick question We're currently on ARS 7.0.1 p002 (SQL2K be) and it'll be a bit before we upgrade that to 7.1. Question is, can we go ahead and upgrade the mid-tier to 7.1 and, if so, will that provide any benefit from a performance perspective? Thanks!! Dave Drake - Remedy Administrator - Cerner Corporation CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Form Aliases (UNCLASSIFIED)
LJ Longwing wrote: ** The alias you are looking for is going to be stored with the View, not the form itself, I don't know the tables, but I know how to get at it via the API. The reason it's stored there is because each view of a form can have its own alias. The view alias and label name(s) can be found in the table field_dispprop. You need to look for rows where the schemaId is that of your schema and the fieldId is NULL. There is a row for each vuiId and in the propLong column you will find the information concerning view names and labels. The structure of the propLong field is a bit complicated to describe in an email, but it consists of '\' delimited values detailing the values of the various properties of the view. The first number is the number of properties stored. For the view name look for the string '20\4\nn\string' where nn represents the length of the name string and string is that name. The label for Entry Point, New Mode is property number 5026 and that for Entry Point, Search Mode is 5027. If the label is empty then the property value will be displayed as 5026\4\0\\ (for New Mode). I know it looks confusing but I hope this helps. Using the API is makes it much slightly easier to decipher as it separates out the properties for you, but you still have to work out some of the values for yourself. Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Connect users?
Hi, BMC only implemented the GetListEntryWithFields-call in the ARDBC-implementation, which means that you can not do a Set-Fields from that vendor form. You can create a table though, just like it is done in the administration console, and then do a table loop to access the data. The implementation is limited to certain search criteria. You should look at the table-implementation ans search criteria in the administration console. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. You don't mention what version you're on - but if it is 7.x take a look at the license forms in AR System Administration/Manage User Licenses. There is a table on the form listing the currently connected users. From what I recall it uses the REMEDY.ARDBC.SERVER.ADMINISTRATION plugin. You could create a form with the same properties. hth, tony -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 SUBSCRIBE arslist Melissa [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/21/2008 08:28 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Connect users? ** Other than Manager User Licenses in the admin tool, is there an easier way to get the users that are currently connected to be able to do reporting from? Thanks! Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Efficiency question
Brian, both scenarios will use the escalation queue, and in 6.3 only one thread. Scenario 2 will have an overhead in terms of filter counts, plus also roll back. If any one of the records fail then the whole process will roll back. Sam From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Goralczyk Sent: Friday, 21 March 2008 11:01 a.m. To: ARSList Subject: Re: Efficiency question ** It is my understanding that the first process would happen quicker because the escalation is only running on one record. It does however require one aditional step. The reason for the display only field is so that the form will record an update and start the filters firing. It is running unqualified because I want it to fire on every record. So you are correct in that assumption. Am I wrong in my assumption that having the escalation run on one record that then fires a filter to every record in another form would cause the second action to become multi-threaded? The intention here is to cause the server to fire on as many LDAP records as possible as quickly as possible. The LDAP form is the slowest piece of the process. By FAR!! Brian Goralczyk ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Transferring a field only between servers
Hey everyone- We deleted a field on our dev server which we would like to get back. The field is still on our production server form, however taking full definition from that form and putting it on the dev server is not desirable since other work has been done on the dev version of the form which we want to avoid overwriting. The field is a table with columns. Is there a way to just grab this field from our production version of the form and put it back on the dev version of the form? Thanks, Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
CMDB Upgrade Errors from Version 1.1 Patch 3 to Version 2.1
After upgrading CMDB1.1 Patch 3 using BMC's Upgrade tool, all CI relationships were dropped within Asset Management. A review of the forms showed that all of the child CI data was migrated; however, all relationships were lost. The Systemname was blank on all forms including AST:ComputerSystem. Has anyone experienced to incident and if so, how were the relationships restored? Thank You, Dave David J. Davis SAIC Senior Software Systems Engineer Crane Division, Naval Surface Warfare Center (NSWC Crane) Harnessing the Power of Technology for the Warfighter Code 0552, Bldg. 3173 300 Highway 361 Crane, IN 47522-5001 Ph: 812.854.2150 DSN: 482-2150 Fax: 812.854.3385 Email: [EMAIL PROTECTED] http://www.crane.navy.mil/custfeedback Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552.vcf ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are BEGIN:VCARD VERSION:2.1 N:Davis;David FN:Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 ORG:USN Contractor;SAIC TITLE:CONT TEL;WORK;VOICE:(812) 854-2150 TEL;HOME;VOICE:(812) 847-7204 TEL;CELL;VOICE:(812) 384-6456 ADR;WORK:;Bld 3173, Code 0552;300 Highway 361;Crane;IN;47522-5000;UNITED STATES LABEL;WORK;ENCODING=QUOTED-PRINTABLE:Bld 3173, Code 0552=0D=0A300 Highway 361=0D=0ACrane, IN 47522-5000=0D=0AUNIT= ED STATES EMAIL;PREF;INTERNET:[EMAIL PROTECTED] REV:20061011T155306Z END:VCARD
Re: Transferring a field only between servers
If you can log into both servers at the same time you can use copy and paste to move only the field to the Dev server. -Original Message- From: Moore, Christopher Allen [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 25 Mar 2008 12:41 pm Subject: Transferring a field only between servers ** Hey everyone- ? We deleted a field on our dev server which we would like to get back. ? ? The field is still on our production server form, however taking full definition from that form and putting it on the dev server is not desirable since other work has been done on the dev version of the form which we want to avoid overwriting. ? The field is a table with columns.? Is there a way to just grab this field from our production version of the form and put it back on the dev version of the form? ? Thanks, Chris __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Transferring a field only between servers
if you do the cut and paste, check the server on the table I've had to keep the server name so I had a production table field looking at a dev data. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, March 25, 2008 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Transferring a field only between servers ** If you can log into both servers at the same time you can use copy and paste to move only the field to the Dev server. -Original Message- From: Moore, Christopher Allen [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 25 Mar 2008 12:41 pm Subject: Transferring a field only between servers ** Hey everyone- We deleted a field on our dev server which we would like to get back. The field is still on our production server form, however taking full definition from that form and putting it on the dev server is not desirable since other work has been done on the dev version of the form which we want to avoid overwriting. The field is a table with columns. Is there a way to just grab this field from our production version of the form and put it back on the dev version of the form? Thanks, Chris __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ Planning your summer road trip? Check out AOL Travel Guides http://travel.aol.com/travel-guide/united-states?ncid=aoltrv0003000 015 . __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Transferring a field only between servers
Chris, Also check the field ids of the table and the columns. Prior to AR System 7.1 (maybe 7.0) they were set to new field ids instead of retaining the original ids. Roger Medsker Remedy Consultant Bluestem Consulting Group, LLC [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Evans.Randy Sent: Tuesday, March 25, 2008 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: Transferring a field only between servers ** if you do the cut and paste, check the server on the table I've had to keep the server name so I had a production table field looking at a dev data. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, March 25, 2008 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Transferring a field only between servers ** If you can log into both servers at the same time you can use copy and paste to move only the field to the Dev server. -Original Message- From: Moore, Christopher Allen [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 25 Mar 2008 12:41 pm Subject: Transferring a field only between servers ** Hey everyone- We deleted a field on our dev server which we would like to get back. The field is still on our production server form, however taking full definition from that form and putting it on the dev server is not desirable since other work has been done on the dev version of the form which we want to avoid overwriting. The field is a table with columns. Is there a way to just grab this field from our production version of the form and put it back on the dev version of the form? Thanks, Chris __Platinum Sponsor: http://www.rmsportal.com/ www.rmsportal.com ARSlist: Where the Answers Are html___ _ Planning your summer road trip? Check out http://travel.aol.com/travel-guide/united-states?ncid=aoltrv000315 AOL Travel Guides. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: REJECT incoming emails
THANKS! On 3/24/08, Michiel Beijen [EMAIL PROTECTED] wrote: ** If you would only have outgoing emails set up your incoming mails will not even reach your Remedy box - so they won't stop messages from sending out! And even if you would have configured an incoming mailbox as well; I have never heard of a 'normal' incoming mail blocking the outgoing mail messages. Just for the record, I have heard of many other strange email-not-working-as-expected scenarios I guess you can add a footer template to your outgoing mailbox with a couple of nice words on how to reach your helpdesk AND that replies to the email are not processed One other remark, do check the mailbox where replies end up every couple of weeks or so. It will fill up and you might want to clean it out a little. Of course things like out-of-office replies will end up there but it can also be a way to (double) check for people who have left the company (and which no longer have mailboxes) and you still need to remove or deactivate in Remedy. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On Mon, Mar 24, 2008 at 2:39 PM, T. Dee [EMAIL PROTECTED] wrote: I can't remember if there is a way to tell Remedy to reject incoming emails from users when they reply to a message that Remedy sent to them. We don't have Incoming emails setup - only Outgoing. If I remember correctly if a user replies to a message from Remedy it stops all other messages from coming out. I'm running ARS 7.0.01(patch 002), Microsoft Exchange, SQL 2005. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine Issues Version 6.3
Hi List, My environment is ARS 6.3 Patch 23, OS Solaris version 9/Oracle DB 9. We are using Java JDK 1.42_13 for the email engine. The inbound email configuration record is using IMAP4/SSL. Our system receives inbound email messages which generate tickets. We are getting error messages when emails are sent in with attachments that are of type .xls, .pdf, .doc, .jpg, .bmp, etc.. We are currently getting the following error messages when sending certain attachments into the system: java.io.IOException: Error in encoded stream, got 1 at com.sun.mail.util.BASE64DecoderStream.decode(BASE64DecoderStream.java:148) at com.sun.mail.util.BASE64DecoderStream.read(BASE64DecoderStream.java:53) at com.sun.mail.util.BASE64DecoderStream.read(BASE64DecoderStream.java:78) at java.io.FilterInputStream.read(FilterInputStream.java:90) at com.remedy.arsys.emaildaemon.ReceiverModule.writeToTempFile(ReceiverModule.java:1236) at com.remedy.arsys.emaildaemon.ReceiverModule.createAttachmentEntry(ReceiverModule.java:1293) at com.remedy.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.java:732) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:262) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:534) ** I have turned off all spam filtering and am still having this issue. Can anyone provide any information on this error or is this a known issue? Thanks, Brent Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Transferring a field only between servers
Thanks everyone for your help! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Goralczyk Sent: Tuesday, March 25, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Transferring a field only between servers ** This might not be everyone's favorite choice, but you could cut out the piece you need from a def file and paste it into a def file from your dev box. But watch the other values that you need to set for the form. On Tue, Mar 25, 2008 at 12:57 PM, Evans.Randy [EMAIL PROTECTED] wrote: ** if you do the cut and paste, check the server on the table I've had to keep the server name so I had a production table field looking at a dev data. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, March 25, 2008 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Transferring a field only between servers ** If you can log into both servers at the same time you can use copy and paste to move only the field to the Dev server. -Original Message- From: Moore, Christopher Allen [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 25 Mar 2008 12:41 pm Subject: Transferring a field only between servers ** Hey everyone- We deleted a field on our dev server which we would like to get back. The field is still on our production server form, however taking full definition from that form and putting it on the dev server is not desirable since other work has been done on the dev version of the form which we want to avoid overwriting. The field is a table with columns. Is there a way to just grab this field from our production version of the form and put it back on the dev version of the form? Thanks, Chris __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ Planning your summer road trip? Check out AOL Travel Guides http://travel.aol.com/travel-guide/united-states?ncid=aoltrv0003000 015 . __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier 7.1
For web services, the following is true: Use of webservices requires that all ARS/Mid-tier/Admin Tool components be at 7.0.1 patch 004 or above, or all be at 7.0.1 patch 003 or below. This is documented in the 7.0.01 compatibility matrix and will probably make its way into the 7.1.00 soon as well for clarity. It's also in the documentation update for 7.1.00 found here: http://documents.bmc.com/supportu/documents/73/78/87378/87378.pdf So in your scenario of MT 7.1 with AR System 6.03 - correct, web services would not operate properly. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Tuesday, March 25, 2008 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1 According to a rep at BMC, Web Services on MT 7.1 do NOT work against a 6.3 server. I have not had a chance to actually try thins. On Mon, Mar 24, 2008 at 5:09 PM, Easter, David [EMAIL PROTECTED] wrote: ** Actually, the Mid-Tier can be upgraded independently from the AR System server. This can be seen in the compatibility matrix at: http://www.bmc.com/support/bmcremedycomp/index.htm Moving to Mid-Tier 7.1 will provide some performance increases, but you would not be able to use any new features of the Mid-Tier that depend on the AR System server being 7.1.00 as well (e.g. pre-fetch). In other words, AR System Mid-Tier 7.1.00 is supported on AR System Server 6.3 (supporting only 6.3 features), 7.0.01 (supporting only 7.0.01 features) and 7.1.00 (all features). -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Ballinger Sent: Monday, March 24, 2008 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1 ** I think your mid-tier has to be the same version as your AR Server Mike Ballinger Programmer/Developer ARPC/DPD [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Monday, March 24, 2008 10:46 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7.1 ** Hi all Quick question We're currently on ARS 7.0.1 p002 (SQL2K be) and it'll be a bit before we upgrade that to 7.1. Question is, can we go ahead and upgrade the mid-tier to 7.1 and, if so, will that provide any benefit from a performance perspective? Thanks!! Dave Drake - Remedy Administrator - Cerner Corporation CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
XML DateTime vs Time - different TZ offset
Has anybody seen this... When consuming a web service that has both an XML DateTime field and an XML Time field, when Remedy generates the data it puts a different time zone offset on each of them. Here is an example. A Remedy filter is consuming a web service that has 4 elements (String, Date, DateTime, and Time). I put the same date (and/or time) in each field (String is just for comparison purposes). Remedy creates the XML (as seen in the Plugin Log file of: ROOT xmlns=urn:Template xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; String03/25/2008 02:30:00 PM/String Date2008-03-25/Date DateTime2008-03-25T14:30:00-05:00/DateTime Time14:30:00-06:00/Time /ROOT As you can see by the XML the DateTime field has a time zone offset of -5 hours while the Time field has an offset of -6. Date is a Remedy Date field (not DateTime showing only the Date) and Time is a Remedy Time field (not DateTime showing only the time). This is using ARS 6.3.0 patch 20 on Sun Solaris 9 with Oracle. Fred ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
rrrLoginConv help requested
The company for which I work is putting in a new Remedy ARS version: 7.1.00 Patch 002 200802011900. The persons/users have been imported in the the old naming convention and before go-live it has been decided to change person/user name to the same as our AD login. So... I found rrrLoginConv but I am obviously missing the point (or key info) because it runs, but no changes occur. Here is pertinent info: running from laptop, not the server. Slow, but the logfile shows no error based on that. Text file entries created in TextPad (these people/users do exist) gord_gray = grayg roland_renaud = roland james_robertson = robertso Command line minus login info: rrrLoginConv remdev login password loginTest1.txt ALLFORMS -debug - logfile test1.log When logged in as the user in the command line I can add, change, remove people and users. This runs, and as promised -debug creates a prolific log file. Sample from the CTM:People form: Processing form CTM:People Form CTM:People, list of fields to convert 100069 char HR ID 100032 char CC Business Fax 100045 char Local Home 100046 char GEOnet 100024 char Nick Name 100035 char Desk Location 100051 char Area Pager 100127 char Default Zip/Postal Code 100028 char CC Business 100033 char Area Business Fax 100031 char Extension Business 100074 char Site ID 100042 char Local Mobile 100926 char PIN Pager NT 100029 char Area Business 101262 char Web Access ID 100946 char Area Pager NT 100053 char PIN Pager 260141102 char Contact Type 100948 char Local Pager NT 100054 char Corporate ID 100020 char Middle Initial 100052 char Local Pager 100019 char First Name 100654 char Employment Status 100041 char Area Mobile 100040 char CC Mobile 100044 char Area Home 100039 char Site Zip/Postal Code 100947 char CC Pager NT 100122 char Home Zip/Postal Code 100034 char Local Business Fax 100188 char Cost Center 15 char Status History 100030 char Local Business 100036 char Mail Station 100021 char Title 100043 char CC Home 100018 char Last Name 100050 char CC Pager Form CTM:People, 3406 entries found Form CTM:People, 0 of 3406 entries changed, time 0:07:28 and from User: Processing form User Form User, list of fields to convert 102char Password 117char Authentication Login Name Form User, 1 entries found Form User, 0 of 1 entries changed, time 0:00:06 So... can anyone spot where I am going wrong? I am new to Remedy ARS and perhaps the changes are hiding out somewhere and need to be 'activated' but I had thought the 'merge' would do this. Thanks much, Christine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
