Re: ARAdmin pwd change via User Tool - SQL 2005

[Webster, Basil]

Hi Guillaume,

 

Thanks for the info. I think I am going to have to get hold of support.
I had tried to do the change just after the initial install so there had
not been any changes to the ARAdmin properties on SQL. 

 

 

Kind Regards,

 

Basil Webster

 

Siemens IT Solutions and Services (Pty) Ltd

Remedy Developer
Local Production Centre Infrastructure Operations
Siemens Southern Africa

Main : +27 11 652-2000
Direct : +27 11 652-7220
Fax : +27 11 6527501
Mobile : +27 82 4529389
E-mail : [EMAIL PROTECTED]
www.siemens.co.za



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: 19 July 2008 17:14
To: arslist@ARSLIST.ORG
Subject: Re: ARAdmin pwd change via User Tool - SQL 2005

 

Hi Basil,

I changed the aradmin password a couple of weeks ago on a SQL Server
2005, and did not encounter any problem at all. The AR Server version
and User tool version are 7.1 patch 3. I did the change through the AR
Admin console in the user tool, and encountered no problems...

So I suggest you do the following:

- Stop the remedy server service
- In the ar.cfg file, remove the line that has parameter Db-password
- Login with an administrator account in SQL Server and set the aradmin
account password to the default, which is AR#Admin#
- restart the remedy server service
- retry changing the password

If it fails, you should contact bmc support to see what is going on.
This feature does work, maybe somebody changed the account properties of
the aradmin user in SQL server which would be causing problems

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of
Webster, Basil
Sent: Wed 07/16/08 10:37 AM
To: arslist@ARSLIST.ORG
Subject: ARAdmin pwd change via User Tool - SQL 2005

Hi All,



We have just installed ITSM (Incident, Problem, Change, CMDB, Asset), AR
Server V7.1, all with latest patches. OS is MS Win Server 2003 R2 with
SQL2005 Ent.



It is part of our install process, after the initial install, to change
the default password for ARAdmin but we get a SQL error that either the
account does not exist or does not have permissions, when going through
the System Info console on the user tool. We have confirmed that it is
the dbo on the ARSystem db. A test on SQL2000 does not give the same
problem.



SQL 2005 is new to us and suspect the problem lies there. Has anyone
else received the same error and how was it resolved?



Naturally there is more than one way to skin the cat, and we have done
it, but we would like to be able to use the standard features.





Kind Regards,



Basil Webster



Siemens IT Solutions and Services (Pty) Ltd

Remedy Developer
Local Production Centre Infrastructure Operations
Siemens Southern Africa

Main : +27 11 652-2000
Direct : +27 11 652-7220
Fax : +27 11 6527501
Mobile : +27 82 4529389
E-mail : [EMAIL PROTECTED]
www.siemens.co.za







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Re: MidTier & Servlet Exec

[ITSM Support]

Hi,

 

Before reinstall, pls open servlet exec with password admin. This is the
default password for servlet exec.

 

Hope this helps... 

 

Regards, 

 

Sandeep 

Vyom Labs Pvt. Ltd. 

An ISO 2 certified company. 

Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 

Web: www.vyomlabs.com

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drake
Sent: Friday, July 18, 2008 8:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier & Servlet Exec

 

** 

Reinstall...



 

On 7/18/08, Pargeter, Christie :CO IS <[EMAIL PROTECTED]> wrote: 

** 

Hi All - I have recently changed companies and my new company doesn't know
the password to the ServletExec & MidTier config pages.

 

Any ideas on how I can reset / set these?  Or if this is in the archives let
me know and I will go spelunking.

 

Thanks

 

ARS 6.3

MidTier 6.3

Servlet that comes with Midtier

 

 

  _  


Christie Pargeter 
Legacy Health System  

IS - Programming

SR Technical Analyst

[EMAIL PROTECTED]   


  System Office 


tel: 503-415-5149

  

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Re: MidTier & Servlet Exec

[ITSM Support]

Hi,

 

Before reinstall, try once to open servlet exec with password admin. This is
the default password for servlet exec.

 

Hope this helps... 

 

Regards, 

 

Sandeep 

Vyom Labs Pvt. Ltd. 

An ISO 2 certified company. 

Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 

Web: www.vyomlabs.com

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS
Sent: Friday, July 18, 2008 8:09 PM
To: arslist@ARSLIST.ORG
Subject: MidTier & Servlet Exec

 

Hi All - I have recently changed companies and my new company doesn't know
the password to the ServletExec & MidTier config pages.

 

Any ideas on how I can reset / set these?  Or if this is in the archives let
me know and I will go spelunking.

 

Thanks

 

ARS 6.3

MidTier 6.3

Servlet that comes with Midtier

 

 

  _  


Christie Pargeter 
Legacy Health System   

IS - Programming

SR Technical Analyst

  [EMAIL PROTECTED] 


  System Office 


tel: 503-415-5149

  

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AR User Installation Switches

[Ramy S. Ayoub]

Dear List,



We are looking for installation switches for client installation for the
Users, there is anything provided from BMC regarding the Installation
Switches?



any Idea it will be highly appreciated.



Regards,

Ramy

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Re: MidTier & Servlet Exec

[Fritz Cornelissen]

Hi,

 

If you have a Windows server, look under C:\Program Files\New
Atlanta\ServletExec ISAPI\Servlets

Open the AuthServlet.java file and check for the password or change the
password.

 

Example:

 

/

 

import java.io.*;

import java.util.*;

import javax.servlet.*;

import javax.servlet.http.*;

 

public class AuthServlet extends HttpServlet

{

String user = "admin";

String pass = "admin";

 

Kind regards,

Fritz

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ITSM Support
Sent: 10 August 2007 09:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier & Servlet Exec

 

** 

Hi,

 

Before reinstall, try once to open servlet exec with password admin.
This is the default password for servlet exec.

 

Hope this helps... 

 

Regards, 

 

Sandeep 

Vyom Labs Pvt. Ltd. 

An ISO 2 certified company. 

Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 

Web: www.vyomlabs.com

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS
Sent: Friday, July 18, 2008 8:09 PM
To: arslist@ARSLIST.ORG
Subject: MidTier & Servlet Exec

 

Hi All - I have recently changed companies and my new company doesn't
know the password to the ServletExec & MidTier config pages.

 

Any ideas on how I can reset / set these?  Or if this is in the archives
let me know and I will go spelunking.

 

Thanks

 

ARS 6.3

MidTier 6.3

Servlet that comes with Midtier

 

 




Christie Pargeter 
Legacy Health System   

IS - Programming

SR Technical Analyst

[EMAIL PROTECTED] 

  System Office 

tel: 503-415-5149

  

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How to handle licensesing process when upgrading from 5.1.2 to 7.1

[Shrestha, Manjari R.]

Hello,

 

I am upgrading our ARS from 5.1.2 to 7.1 and had a question about the
correct way or stage of applying the licenses. We are upgrading the
Remedy in a new server and we are also upgrading the database from SQL
2000 to 2005.

 

New Server Windows 2003

SQl 2005

ARS 7.1 

 

Please advise. Thanks in advance.

 

 

Thanks!

 

Manjari R. Shrestha

Junior Programmer Analyst 

 

SAIC

12530 Parklawn Drive, Suite 350

Rockville, MD 20852

Office: (301) 998-7364

[EMAIL PROTECTED]

  

 


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Remedy Alert Tool

[Nadia Dolnikoff]

Hello,

Does any one know how the Alert Tool work?
I try to pop up a message window for some users in the alert tool but the 
only thing that happens is that the alert I tried to sent appear in the 
alerts list but does not pop up.
Does any one use this tool?


Best Regards,

Nadia Shaalo
Remedy Administrator
IBM Global Services Israel
tel:03-9165600 (ext:5600)
mobile:050-7374017
mailto:[EMAIL PROTECTED]

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Re: Remedy Alert Tool

[Cox, Melvin E.]

The user must have the alert tool installed and running to receive the
notification.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nadia Dolnikoff
Sent: Monday, July 21, 2008 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Alert Tool


** 
Hello, 

Does any one know how the Alert Tool work? 
I try to pop up a message window for some users in the alert tool but
the only thing that happens is that the alert I tried to sent appear in
the alerts list but does not pop up. 
Does any one use this tool? 


Best Regards,

Nadia Shaalo
Remedy Administrator
IBM Global Services Israel
tel:03-9165600 (ext:5600)
mobile:050-7374017
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Re: Remedy Alert Tool

[Saravanan Palaniappan]

This remedy alert tool will pop up when you have a notify action action
specified to the particular user

This action should be done only via remedy AR server. If you are trying
to update the alert form via SQL statements it will not work

 

Thanks & Regards

Saravanan Palaniappan

ITSM

 

"To teach and to learn, to laugh and make others laugh.  This is my
purpose.  Any day I don't do this was not worth the time it took to get
through it."

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nadia Dolnikoff
Sent: Monday, July 21, 2008 6:13 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Alert Tool

 

** 
Hello, 

Does any one know how the Alert Tool work? 
I try to pop up a message window for some users in the alert tool but
the only thing that happens is that the alert I tried to sent appear in
the alerts list but does not pop up. 
Does any one use this tool? 


Best Regards,

Nadia Shaalo
Remedy Administrator
IBM Global Services Israel
tel:03-9165600 (ext:5600)
mobile:050-7374017
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SLM Team measurement

[Ramey, Anne]

Does anyone have this working properly in 7.x?  Mine is missing the Application 
User Friendly ID and the Measurement Status never changes from "Attached" no 
matter what the actual status is.

Thanks,

Anne Ramey



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Unable to print anything

[LisaD]

We are in a server group environment, and our printing server is the vip
address for the server group.  There was a point in time that the reports
did display on the screen so it seems logical to me that it is environment
related.

Log files show that the reports are being queried and look like they are
running just fine, but nothing gets displayed or printed.

My question is: Has anyone experienced this before, or does anyone have an
idea of where the disconnect may be ocurring in this environment?

Thanks!

-
Lisa W
[EMAIL PROTECTED]
-- 
View this message in context: 
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Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Remedy Alert Tool

[Ramey, Anne]

We had this exact problem after a change in our firewall rules.  This runs on 
port 5048 by default if I remember correctly, but the tool does not have a port 
specified by default. Try configuring the alert tool options to use the port 
you specified (like 5048).

[cid:image001.jpg@01C8EB12.4A1B7030]


Anne Ramey



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Nadia Dolnikoff
Sent: Monday, July 21, 2008 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Alert Tool

**
Hello,

Does any one know how the Alert Tool work?
I try to pop up a message window for some users in the alert tool but the only 
thing that happens is that the alert I tried to sent appear in the alerts list 
but does not pop up.
Does any one use this tool?


Best Regards,

Nadia Shaalo
Remedy Administrator
IBM Global Services Israel
tel:03-9165600 (ext:5600)
mobile:050-7374017
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the Answers Are" html___

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<>

Time based service target

[Ramey, Anne]

In SLM (ITSM v 7.x), I'm trying to create a set of service targets to measure 
whether a ticket has been updated over each 30 minute interval.  For every 
miss/met service target, we need to retain the information for that time, so I 
don't think we can use the "reset" service target feature.  The first one would 
look something like this:

Goal: 30 Min
Start When: 'Status' >= "New"
Stop When: 'TR.Last Modified Date' >= 'Last Modified Date'

My trouble is with the start when for the subsequent ones.  Should it look 
something like this?

Goal: 30 Min
Start When: ($TIMESTAMP$ - 'Reported Date' >= 1800) AND ($TIMESTAMP$ - 
'Reported Date' <= 3599)
Stop When: 'TR.Last Modified Date' >= 'Last Modified Date'

I'm trying to figure out how to get it to start at the correct time, but not 
restart if later or on reassignment, etc.

Any feedback welcome.

Anne Ramey
B&T Analyst
State of North Carolina
Office of Information Technology Services (ITS)
Enterprise Solutions Division
IT Service Management and IT Asset Management Support
(919)754-6521
[EMAIL PROTECTED]
http://its.state.nc.us

RHCE, ITIL Foundation

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E-mail correspondence to and from this address may be subject to the North 
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authorized State Official.


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Re: AR User Installation Switches

[Grooms, Frederick W]

There is a silent install document available from Remedy's web site that
lists some of the parameters available (so you can create your own
install script).  Other than that I would look at InstallShield's site.




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ramy S. Ayoub
Sent: Monday, July 21, 2008 2:35 AM
To: arslist@ARSLIST.ORG
Subject: AR User Installation Switches



Dear List, 

 

We are looking for installation switches for client installation for the
Users, there is anything provided from BMC regarding the Installation
Switches?

 

any Idea it will be highly appreciated.

 

Regards,

Ramy


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Job: Remedy Developers in Denver, CO (2 Contract and 1 Perm)

[Jeff Lockemy (Northrop Grumman Mission Systems)]

Connecting People Inc. has two 6+mos contract and one permanent position in
Denver, Colorado.  If you are interested, please contact Kathryn Rogers
directly.  The job description and contact information follows.  Please do
not respond to me or the list.



 

*JOB DESCRIPTION:*

 

We are looking for 4 year college degree, familiarity with UNIX or Solaris,
and familiarity with DB, e.g Oracle 10g. and the absolute must is good with
Remedy AR System custom development - NOT out of the box 

installations.

 

The Remedy Developer position entails development, support, and
administration of the Remedy Action Request System (ARS) v6.x+ The main
focus is development of a custom, high transaction rate ARS application used
for message processing and ticketing workflow. This person is expected to
collaborate as required and work independently in all phases of the software
development life cycle including preparation of test environment, software
upgrades, training and support to internal users and troubleshooting
production issues.

 

Skills:

 

- Must have at least 4+ years of Remedy development experience

- Knowledge of ARS 5.x.x through 6.x.x is required, 7.x helpful

- Experience in developing Workflow objects (e.g. Active Links, Filters,
Guides, Escalations)

- Experience deploying applications using Remedy Migrator

- Strong Experience in SQL and PL/SQL (queries, store procedures and
packages)

- Experience with relational database design

- Practical experience of Solaris and Oracle is desirable

- Previous experience using Remedy Mid-Tier and Remedy Java APIs desired

- Proven Software Development Life Cycle Management experience

- Quality Assurance skills and experience

- Ability to troubleshoot problems involving Remedy applications and
integrated systems

- Prior experience gathering and documenting business requirements for
software enhancement and/or new applications development

- Excellent written and oral communication skills

- Self starter, detail oriented and team focused

 

Regards,

 

*Kathryn Rogers*

Technical Recruiter

Connecting*_People_*, Inc.

Office: 720-977-9350

Fax: 303-298-7060

www.connectingpeopleinc.com


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Re: Statement of Direction available for 64-bit UNIX/Linux server executable roadmap

[Easter, David]

> Any idea when we might see one for windows as well?
 
Not at this time, no.   Internal discussions are still occurring about
how to address the more complex requirements of the Windows market based
on the large percentage of individuals still using 32-bit systems with
AR System. Many customers are using 32-bit desktop or laptop systems as
"servers" especially for development, testing, POC, demo and small
business purposes.  This isn't the case nearly as much with Linux and
UNIX.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Sunday, July 20, 2008 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Statement of Direction available for 64-bit UNIX/Linux
server executable roadmap


** 
David,
 
Thank you for the heads up.
 
Any idea when we might see one for windows as well?
 
Thanks again,
 
hbr


On Fri, Jul 18, 2008 at 12:11 PM, Easter, David <[EMAIL PROTECTED]>
wrote:


** 
Hi All,
 
  Just wanted to let you know that a new statement of direction
regarding "BMC Atrium CMDB on UNIX and Linux: Expected 64-bit roadmap
and interoperability with AR System" is up and available on Support
Central here:
 
http://www.bmc.com/products/documents/34/60/93460/93460.pdf
 


  This is a forward looking statement of direction but we felt
it important to let folks know that moving to AR System 7.5.00 on UNIX
or Linux will require existing CMDB customers to also upgrade to Atrium
CMDB 7.5.00.    Details are in the document.
 


 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of BMC
Software, Inc.  My voluntary participation in this forum is not intended
to convey a role as a spokesperson, liaison or public relations
representative for BMC Software, Inc.
 

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Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 
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Re: Statement of Direction available for 64-bit UNIX/Linux server executable roadmap

[Axton]

Just my opinion, but if you get the code base to a point where it will
compile and run as a 64-bit binary, maybe you should release and
maintain both 32-bit and 64-bit versions of the product, esp. for the
windows platform.  For the foreseeable future, server manufacturers
will continue to market and sell 32-bit platforms and corporations
will continue to use them in a production environment.

Axton Grams

On Mon, Jul 21, 2008 at 11:03 AM, Easter, David <[EMAIL PROTECTED]> wrote:
> **
>> Any idea when we might see one for windows as well?
>
> Not at this time, no.   Internal discussions are still occurring about how
> to address the more complex requirements of the Windows market based on the
> large percentage of individuals still using 32-bit systems with AR System.
> Many customers are using 32-bit desktop or laptop systems as
> "servers" especially for development, testing, POC, demo and small business
> purposes.  This isn't the case nearly as much with Linux and UNIX.
>
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
> 
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
> Sent: Sunday, July 20, 2008 12:10 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Statement of Direction available for 64-bit UNIX/Linux server
> executable roadmap
>
> **
> David,
>
> Thank you for the heads up.
>
> Any idea when we might see one for windows as well?
>
> Thanks again,
>
> hbr
>
> On Fri, Jul 18, 2008 at 12:11 PM, Easter, David <[EMAIL PROTECTED]>
> wrote:
>>
>> **
>> Hi All,
>>
>>   Just wanted to let you know that a new statement of direction regarding
>> "BMC Atrium CMDB on UNIX and Linux: Expected 64-bit roadmap and
>> interoperability with AR System" is up and available on Support Central
>> here:
>>
>> http://www.bmc.com/products/documents/34/60/93460/93460.pdf
>>
>>   This is a forward looking statement of direction but we felt it
>> important to let folks know that moving to AR System 7.5.00 on UNIX or Linux
>> will require existing CMDB customers to also upgrade to Atrium CMDB 7.5.00.
>> Details are in the document.
>>
>>
>> -David J. Easter
>> Sr. Product Manager, Solution Strategy and Development
>> BMC Software, Inc.
>>
>> The opinions, statements, and/or suggested courses of action expressed in
>> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
>> voluntary participation in this forum is not intended to convey a role as a
>> spokesperson, liaison or public relations representative for BMC Software,
>> Inc.
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = [EMAIL PROTECTED]
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
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> html___

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Re: Statement of Direction available for 64-bit UNIX/Linux server executable roadmap

[Howard Richter]

David,

Thank you for the information.

On Mon, Jul 21, 2008 at 11:03 AM, Easter, David <[EMAIL PROTECTED]>
wrote:

> **  > Any idea when we might see one for windows as well?
>
> Not at this time, no.   Internal discussions are still occurring about how
> to address the more complex requirements of the Windows market based on the
> large percentage of individuals still using 32-bit systems with AR System.
> Many customers are using 32-bit desktop or laptop systems as
> "servers" especially for development, testing, POC, demo and small business
> purposes.  This isn't the case nearly as much with Linux and UNIX.
>
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Howard Richter
> *Sent:* Sunday, July 20, 2008 12:10 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Statement of Direction available for 64-bit UNIX/Linux
> server executable roadmap
>
> **  David,
>
> Thank you for the heads up.
>
> Any idea when we might see one for windows as well?
>
> Thanks again,
>
> hbr
>
> On Fri, Jul 18, 2008 at 12:11 PM, Easter, David <[EMAIL PROTECTED]>
> wrote:
>
>> ** Hi All,
>>
>>   Just wanted to let you know that a new statement of direction regarding
>> "*BMC Atrium CMDB on UNIX and Linux: Expected 64-bit roadmap and 
>> **interoperability
>> with AR System**" *is up and available on Support Central here:
>>
>> http://www.bmc.com/products/documents/34/60/93460/93460.pdf
>>
>> This is a forward looking statement of direction but we felt it
>> important to let folks know that moving to AR System 7.5.00 on UNIX or Linux
>> will require existing CMDB customers to also upgrade to Atrium CMDB
>> 7.5.00.  Details are in the document.
>>
>>
>> -David J. Easter
>> Sr. Product Manager, Solution Strategy and Development
>> BMC Software, Inc.
>>
>> The opinions, statements, and/or suggested courses of action expressed in
>> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
>> voluntary participation in this forum is not intended to convey a role as a
>> spokesperson, liaison or public relations representative for BMC Software,
>> Inc.
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>
>
>
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = [EMAIL PROTECTED]
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Data Migration of Approval Mapping from Development to Production

Hello Friends

I beleive someone might have come to the similar situtaion while
moving/migrating from one system to another (i.e. without using Migrator)

My quesion is only related to Approval & Assignment Rules, and any
mapping/tool that you can share for this migration of configuration data
from one server to another will be helpful.

I even tried creating a mapping for Approval rules but it is not working as
it should and now I have the option to re-create them manualy.

Thanks for sharing your practice & information
Kind Regards
Himanshu

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E-Discovery - Confidentiality

[Chowdhury, Tauf]

Does anyone have experience with E-Discovery and litigation within their
organization? Are there any apps that work well with ITSM?

 

Tauf Chowdhury | Forest Laboratories, Inc.

Sr. Analyst

Office: 631.858.7765

 

 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

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Re: Statement of Direction available for 64-bit UNIX/Linux server executable roadmap

[Easter, David]

Hi Axton,

  That is one of the options being discussed but, as you can imagine, it
would require additional resources to maintain two code streams (one as
32-bit and one as 64-bit) including testing, patching, support labs and
documentation.  Business conversations are ongoing to determine if those
resources are (a) available and (b) justified in this case.

  Note that some vendors (e.g. Microsoft) have stated that they will no
longer release 32-bit versions of server software after 2009.  Other
vendors have already stopped shipping 32-bit versions (e.g. SAP).   

 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, July 21, 2008 8:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Statement of Direction available for 64-bit UNIX/Linux
server executable roadmap

Just my opinion, but if you get the code base to a point where it will
compile and run as a 64-bit binary, maybe you should release and
maintain both 32-bit and 64-bit versions of the product, esp. for the
windows platform.  For the foreseeable future, server manufacturers will
continue to market and sell 32-bit platforms and corporations will
continue to use them in a production environment.

Axton Grams

On Mon, Jul 21, 2008 at 11:03 AM, Easter, David <[EMAIL PROTECTED]>
wrote:
> **
>> Any idea when we might see one for windows as well?
>
> Not at this time, no.   Internal discussions are still occurring about
how
> to address the more complex requirements of the Windows market based 
> on the large percentage of individuals still using 32-bit systems with
AR System.
> Many customers are using 32-bit desktop or laptop systems as "servers"

> especially for development, testing, POC, demo and small business 
> purposes.  This isn't the case nearly as much with Linux and UNIX.
>
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development BMC Software, 
> Inc.
>
> The opinions, statements, and/or suggested courses of action expressed

> in this E-mail do not necessarily reflect those of BMC Software, Inc.

> My voluntary participation in this forum is not intended to convey a 
> role as a spokesperson, liaison or public relations representative for

> BMC Software, Inc.
>
>
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
> Sent: Sunday, July 20, 2008 12:10 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Statement of Direction available for 64-bit UNIX/Linux 
> server executable roadmap
>
> **
> David,
>
> Thank you for the heads up.
>
> Any idea when we might see one for windows as well?
>
> Thanks again,
>
> hbr
>
> On Fri, Jul 18, 2008 at 12:11 PM, Easter, David <[EMAIL PROTECTED]>
> wrote:
>>
>> **
>> Hi All,
>>
>>   Just wanted to let you know that a new statement of direction 
>> regarding "BMC Atrium CMDB on UNIX and Linux: Expected 64-bit roadmap

>> and interoperability with AR System" is up and available on Support 
>> Central
>> here:
>>
>> http://www.bmc.com/products/documents/34/60/93460/93460.pdf
>>
>>   This is a forward looking statement of direction but we felt it 
>> important to let folks know that moving to AR System 7.5.00 on UNIX 
>> or Linux will require existing CMDB customers to also upgrade to
Atrium CMDB 7.5.00.
>> Details are in the document.
>>
>>
>> -David J. Easter
>> Sr. Product Manager, Solution Strategy and Development BMC Software, 
>> Inc.
>>
>> The opinions, statements, and/or suggested courses of action 
>> expressed in this E-mail do not necessarily reflect those of BMC 
>> Software, Inc.  My voluntary participation in this forum is not 
>> intended to convey a role as a spokesperson, liaison or public 
>> relations representative for BMC Software, Inc.
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are"
>> html___
>
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = [EMAIL PROTECTED]
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___


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Re: E-Discovery - Confidentiality

[Pierson, Shawn]

While I don't have experience with any of that with regards to ITSM, I would 
appreciate it if you post anything you find to the ARSList.

Thanks,

Shawn Pierson

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Chowdhury, Tauf
Sent: Monday, July 21, 2008 11:57 AM
To: arslist@ARSLIST.ORG
Subject: E-Discovery - Confidentiality

**
Does anyone have experience with E-Discovery and litigation within their 
organization? Are there any apps that work well with ITSM?

Tauf Chowdhury | Forest Laboratories, Inc.
Sr. Analyst
Office: 631.858.7765



This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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escalation server queue

[Jason Tricky]

How do you set up or add escalation server queue?  I just saw it on the config 
guide that you can add server queues and on the diagram there was a escalation 
queue but if I click on the drop down from the admin tool, the only selections 
are Admin, Fast, List and Private.




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CMDB class for circuits?

[ARS Bob]

Any suggestions for a solution for representing data circuits in CMDB that
doesn't involve making whole new classes?

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Re: Unable to print anything

[Joe DeSouza]

Lisa,
 
This may not be related to you, but not too long ago I did have a printing 
issue too - non ARS - I was printing a PDF or a word document. The funny/weird 
thing is that it did show that the print job got processed on the printers 
client console before it disappeared from the queue, but nothing ever got 
printed on the printer.. I checked the IP address and port settings and 
everything checked out fine.
 
I reinstalled the printers driver keeping the same settings and bingo - it 
worked just like that.. To this day I have no idea why it didn't error on the 
console if it didn't print (besides oh well that's a MS OS for you). The 
console displayed the print job as being processed and it disappeared from the 
console after it appeared to have successfully processed.
 
Try reinstalling or reconfiguring the printer and eliminate any hardware or 
driver related issues..
 
Joe



- Original Message 
From: LisaD <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, July 21, 2008 9:16:53 AM
Subject: Unable to print anything

We are in a server group environment, and our printing server is the vip 
address for the server group.  There was a point in time that the reports did 
display on the screen so it seems logical to me that it is environment related.

Log files show that the reports are being queried and look like they are 
running just fine, but nothing gets displayed or printed.

My question is: Has anyone experienced this before, or does anyone have an idea 
of where the disconnect may be occurring in this environment?

Thanks!

-
Lisa W
[EMAIL PROTECTED]




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Re: escalation server queue

[Easter, David]

This is documented on page 131 of the AR System 7.1.00 Configuring
Guide:
 
BMC Remedy Action Request System 7.1.00 Configuring  31-Aug-2007
PDF    
 
Multi-threaded escalation pools were first introduced in 7.1.00, so make
sure that you are on that version.  Versions prior to 7.1.00 had only
single-threaded escalation pools.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Tricky
Sent: Monday, July 21, 2008 10:53 AM
To: arslist@ARSLIST.ORG
Subject: escalation server queue


** 
How do you set up or add escalation server queue?  I just saw it on the
config guide that you can add server queues and on the diagram there was
a escalation queue but if I click on the drop down from the admin tool,
the only selections are Admin, Fast, List and Private.  

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

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Re: Help with a UNIX script to STOP the AREmail daemon

[Ramey, Anne]

Depending how badly it is hung and why, that may work and may not.  I've 
actually had to kill the java process before.  That tends to be how we do it at 
this point.

Anne Ramey

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jason Miller
Sent: Sunday, July 20, 2008 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help with a UNIX script to STOP the AREmail daemon

Hi George,

Interestingly enough we see the same thing with the window email
engine. It has bee a few years but you should be able to call
emaild.sh script (I think that is the name) and give it a stop
parameter. Once armonitor sees that it is stopped it should
automatically start up again.

Jason



On 7/18/08, Payne, George <[EMAIL PROTECTED]> wrote:
> Hey gang...
>
>
>
> Occasionally the ARSystem Email Engine will just stop working.  The
> DAEMON is running and so the ARMONITOR does not realize that the service
> needs to be re-started because the PROCESS is still running.
>
>
>
> What I would like to do is have an ESCALATION run a PROCESS on the
> server to KILL the AREmail process so that ARMONITOR would automatically
> restart it.
>
>
>
> One caution:
>  I don't want to run it against EVERY unsent email message in the
> queue...it just needs to run against the OLDEST with a status of SEND.
>
>
>
> Has anyone written such an escalation and the associated SCRIPT that
> would have to be written to the UNIX side of the process call?
>
>
>
> You help, as always, would be greatly appreciated!
>
>
> Thanks,
> Gp
>
>
>
> George Payne
>
> Corporate Applications Developer
>
> Electric Reliability Council of Texas
>
> (512) 248-3940
>
> [EMAIL PROTECTED]
>
>
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>

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Re: Statement of Direction available for 64-bit UNIX/Linux server executable roadmap

[Axton]

Seems one code line could cover both, just a different build process;
which does translate to more work for patch release, build, testing,
etc.  MS may no longer release 32-bit versions of their OS, but they
will be supported long beyond the date the last one was released.

Axton Grams

On Mon, Jul 21, 2008 at 1:05 PM, Easter, David <[EMAIL PROTECTED]> wrote:
> Hi Axton,
>
>  That is one of the options being discussed but, as you can imagine, it
> would require additional resources to maintain two code streams (one as
> 32-bit and one as 64-bit) including testing, patching, support labs and
> documentation.  Business conversations are ongoing to determine if those
> resources are (a) available and (b) justified in this case.
>
>  Note that some vendors (e.g. Microsoft) have stated that they will no
> longer release 32-bit versions of server software after 2009.  Other
> vendors have already stopped shipping 32-bit versions (e.g. SAP).
>
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed
> in this E-mail do not necessarily reflect those of BMC Software, Inc.
> My voluntary participation in this forum is not intended to convey a
> role as a spokesperson, liaison or public relations representative for
> BMC Software, Inc.
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Monday, July 21, 2008 8:32 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Statement of Direction available for 64-bit UNIX/Linux
> server executable roadmap
>
> Just my opinion, but if you get the code base to a point where it will
> compile and run as a 64-bit binary, maybe you should release and
> maintain both 32-bit and 64-bit versions of the product, esp. for the
> windows platform.  For the foreseeable future, server manufacturers will
> continue to market and sell 32-bit platforms and corporations will
> continue to use them in a production environment.
>
> Axton Grams
>
> On Mon, Jul 21, 2008 at 11:03 AM, Easter, David <[EMAIL PROTECTED]>
> wrote:
>> **
>>> Any idea when we might see one for windows as well?
>>
>> Not at this time, no.   Internal discussions are still occurring about
> how
>> to address the more complex requirements of the Windows market based
>> on the large percentage of individuals still using 32-bit systems with
> AR System.
>> Many customers are using 32-bit desktop or laptop systems as "servers"
>
>> especially for development, testing, POC, demo and small business
>> purposes.  This isn't the case nearly as much with Linux and UNIX.
>>
>>
>> -David J. Easter
>> Sr. Product Manager, Solution Strategy and Development BMC Software,
>> Inc.
>>
>> The opinions, statements, and/or suggested courses of action expressed
>
>> in this E-mail do not necessarily reflect those of BMC Software, Inc.
>
>> My voluntary participation in this forum is not intended to convey a
>> role as a spokesperson, liaison or public relations representative for
>
>> BMC Software, Inc.
>>
>>
>> 
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
>> Sent: Sunday, July 20, 2008 12:10 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Statement of Direction available for 64-bit UNIX/Linux
>> server executable roadmap
>>
>> **
>> David,
>>
>> Thank you for the heads up.
>>
>> Any idea when we might see one for windows as well?
>>
>> Thanks again,
>>
>> hbr
>>
>> On Fri, Jul 18, 2008 at 12:11 PM, Easter, David <[EMAIL PROTECTED]>
>> wrote:
>>>
>>> **
>>> Hi All,
>>>
>>>   Just wanted to let you know that a new statement of direction
>>> regarding "BMC Atrium CMDB on UNIX and Linux: Expected 64-bit roadmap
>
>>> and interoperability with AR System" is up and available on Support
>>> Central
>>> here:
>>>
>>> http://www.bmc.com/products/documents/34/60/93460/93460.pdf
>>>
>>>   This is a forward looking statement of direction but we felt it
>>> important to let folks know that moving to AR System 7.5.00 on UNIX
>>> or Linux will require existing CMDB customers to also upgrade to
> Atrium CMDB 7.5.00.
>>> Details are in the document.
>>>
>>>
>>> -David J. Easter
>>> Sr. Product Manager, Solution Strategy and Development BMC Software,
>>> Inc.
>>>
>>> The opinions, statements, and/or suggested courses of action
>>> expressed in this E-mail do not necessarily reflect those of BMC
>>> Software, Inc.  My voluntary participation in this forum is not
>>> intended to convey a role as a spokesperson, liaison or public
>>> relations representative for BMC Software, Inc.
>>>
>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are"
>>> html___
>>
>>
>> --
>> Howard Richter
>> Red Hat Certified Technician
>> CompTIA Linux+ Certified
>> ITIL Foundation Certified
>> E-Mail = [EMAIL PROTECTED]
>> LinkedIn Profile = http://www.linkedin.com/in/hbr4270

Limiting Web Service Results

[Frank Caruso]

Is there a way that a consumer of a Remedy web service can limit the number
of rows returned?
Or, is there something I can do to the web service in Remedy to only allow
so many results to be returned.

Thank you

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Job: Milwaukee, WI - Contract-to-Hire - Kforce - Remedy Developer

[Kitchen, Joshua T]

Dear List,
Hope all is well, I could really use some help on this project as I
personally really think its a great opportunity.  Our client has
everything in 7.x (asset, change, cmdb, slm, itsm, service desk,
incident, problem + many 3rd party tools) on an Oracle 10g r2
backend/Unix/Windows.  The folks I have working on the project currently
thoroughly enjoy it and tell me its the dream environment for Remedy
enthusiasts.  Thanks in advance for reading this email!
 
Job:  Remedy Developer
 
Location:  Milwaukee, WI
 
Duration:  6 months CTH
 
Work Authorization:  US Citizen
 
Description of Client/Industry: 

Our Client is a Retail Giant, Fortune 500 Company, and Publicly
Traded on the NASDAQ.  Established in 1962, our client continues to leap
into the future of retailing as America's fastest-growing department
store.

Description of Responsibilities:  

Required Skills: 
2+ years Remedy experience 
7.x // 6.3 ARS Experience

Primary Duties: 
Developing Workflows, Active links, forms etc.
Adding and Managing user profiles, setting up and managing
licenses, groups, etc. within the Remedy system. 
Performing all system and software updates to maintain a
supported version level. 
Generating reports on system activity as required for monthly
metrics reporting. 
Managing and maintaining Remedy system server software,
mid-tier, and email engine. 
Support and Sustainment of our Remedy development environment. 

If you are interested email me your salary requirements and resume.
 
Respectfully,

Joshua Kitchen
Information Technology Recruiter
Kforce Professional Staffing 
Two Prestige Place (Suite 350)
937.449.1749 Office  
937.461.6888 Fax 
937.416.3456 Cell
Great People = Great Results
   
Please don't keep me a secret... a referral is the best compliment I can
receive. 

 

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<>

OT: Survey on my site

[Matt Reinfeldt]

Folks,

 

Not sure if anyone's noticed, but there's a survey available on my site:
http://www.mattreinfeldt.com/forums/ubbthreads.php/forum_summary 

 

The first 100 respondents get a gift card to, I believe, Starbucks.  J

 

Just visit the above link and click on the Survey banner.

 

Thank you for your time!

 

Matt Reinfeldt

 

Ps- this survey is not being sponsored by my current employer, for those
interested.  It is an independent effort.  J

 


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Re: Survey on my site

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Uh...isn't that one of those, click the link, fill out the survey, and
then 1000 annoying sales people start calling and mailing crap?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Monday, July 21, 2008 2:28 PM
To: arslist@ARSLIST.ORG
Subject: OT: Survey on my site

** 

Folks,

 

Not sure if anyone's noticed, but there's a survey available on my site:
http://www.mattreinfeldt.com/forums/ubbthreads.php/forum_summary 

 

The first 100 respondents get a gift card to, I believe, Starbucks.  J

 

Just visit the above link and click on the Survey banner.

 

Thank you for your time!

 

Matt Reinfeldt

 

Ps- this survey is not being sponsored by my current employer, for those
interested.  It is an independent effort.  J

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

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Re: Survey on my site

[Pierson, Shawn]

That's why you register in your boss' name.  (Just kidding.)

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Monday, July 21, 2008 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey on my site

Uh...isn't that one of those, click the link, fill out the survey, and
then 1000 annoying sales people start calling and mailing crap?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Monday, July 21, 2008 2:28 PM
To: arslist@ARSLIST.ORG
Subject: OT: Survey on my site

**

Folks,



Not sure if anyone's noticed, but there's a survey available on my site:
http://www.mattreinfeldt.com/forums/ubbthreads.php/forum_summary



The first 100 respondents get a gift card to, I believe, Starbucks.  J



Just visit the above link and click on the Survey banner.



Thank you for your time!



Matt Reinfeldt



Ps- this survey is not being sponsored by my current employer, for those
interested.  It is an independent effort.  J



__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___

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link, please e-mail sender.

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Re: Survey on my site

[Matt Reinfeldt]

Norm,

Honestly, I'm not sure.  I've entered in my gmail account, though.  :)

Matt Reinfeldt

Ps - of course, you always have the option of not participating. :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Monday, July 21, 2008 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey on my site

Uh...isn't that one of those, click the link, fill out the survey, and
then 1000 annoying sales people start calling and mailing crap?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Monday, July 21, 2008 2:28 PM
To: arslist@ARSLIST.ORG
Subject: OT: Survey on my site

** 

Folks,

 

Not sure if anyone's noticed, but there's a survey available on my site:
http://www.mattreinfeldt.com/forums/ubbthreads.php/forum_summary 

 

The first 100 respondents get a gift card to, I believe, Starbucks.  J

 

Just visit the above link and click on the Survey banner.

 

Thank you for your time!

 

Matt Reinfeldt

 

Ps- this survey is not being sponsored by my current employer, for those
interested.  It is an independent effort.  J

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


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Re: Survey on my site

[Richard Copits]

It looks like the respondents get entered into a drawing for a gift
cardnot
automatically get a gift card for taking the survey..?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Monday, July 21, 2008 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey on my site

Norm,

Honestly, I'm not sure.  I've entered in my gmail account, though.  :)

Matt Reinfeldt

Ps - of course, you always have the option of not participating. :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Monday, July 21, 2008 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey on my site

Uh...isn't that one of those, click the link, fill out the survey, and
then 1000 annoying sales people start calling and mailing crap?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Monday, July 21, 2008 2:28 PM
To: arslist@ARSLIST.ORG
Subject: OT: Survey on my site

** 

Folks,

 

Not sure if anyone's noticed, but there's a survey available on my site:
http://www.mattreinfeldt.com/forums/ubbthreads.php/forum_summary 

 

The first 100 respondents get a gift card to, I believe, Starbucks.  J

 

Just visit the above link and click on the Survey banner.

 

Thank you for your time!

 

Matt Reinfeldt

 

Ps- this survey is not being sponsored by my current employer, for those
interested.  It is an independent effort.  J

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 



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Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Re: Survey on my site

[Matt Reinfeldt]

I was told the first 100 to submit will get the gift cards.  I will ask for
clarification.

Matt

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Monday, July 21, 2008 2:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey on my site

It looks like the respondents get entered into a drawing for a gift
cardnot
automatically get a gift card for taking the survey..?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Monday, July 21, 2008 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey on my site

Norm,

Honestly, I'm not sure.  I've entered in my gmail account, though.  :)

Matt Reinfeldt

Ps - of course, you always have the option of not participating. :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Monday, July 21, 2008 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey on my site

Uh...isn't that one of those, click the link, fill out the survey, and
then 1000 annoying sales people start calling and mailing crap?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Monday, July 21, 2008 2:28 PM
To: arslist@ARSLIST.ORG
Subject: OT: Survey on my site

** 

Folks,

 

Not sure if anyone's noticed, but there's a survey available on my site:
http://www.mattreinfeldt.com/forums/ubbthreads.php/forum_summary 

 

The first 100 respondents get a gift card to, I believe, Starbucks.  J

 

Just visit the above link and click on the Survey banner.

 

Thank you for your time!

 

Matt Reinfeldt

 

Ps- this survey is not being sponsored by my current employer, for those
interested.  It is an independent effort.  J

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 



___
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Portions of this message may be confidential under an exemption to Ohio's
public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception,
please delete all copies from your system without disclosing, copying, or
transmitting this message.


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ITSM 7.x Data Management Tool Problem

[William Chen]

ARS 7.1 Patch 02
ITSM 7.x
Oracle 10.2.g
Windows NT 5.2

Hello listers,

Has anyone used the ITSM Data Management tool to import foundation data?
I'm running into an issue where I can validate the data (4 Operational
Category test records) however when I go to promote the data nothing
happens. I've tried resetting the max filter settings back to system
default (500,000) and deleted all of the records in the DLD:ThreadManager
form and click on Promote however the Staging Status does not change to
"All Data Promoted even after waiting for at least 30 minutes. Any ideas?
Thanks in advance.


Regards,


Bill
__
Bill Chen | *(email): [EMAIL PROTECTED] | Schneider Electric, APC-MGE
Critical Power & Cooling Services Division | BMC Remedy Operations
132 Fairgrounds Road | West Kingston, RI (USA) 02892 | ((office):
401-789-5735 Ext. 2376 |È(mobile): 401-486-2328


Other must-visit sites include...

http://www.datacenteruniversity.com
http://www.bladeready.com
http://www.gutor.com
http://www.netbotz.com
http://www.availability.com
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Re: Help with a UNIX script to STOP the AREmail daemon

[Gary Opela (Corporate)]

Kill -9 !!!

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Ramey, Anne
Sent: Monday, July 21, 2008 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help with a UNIX script to STOP the AREmail daemon

Depending how badly it is hung and why, that may work and may not.  I've 
actually had to kill the java process before.  That tends to be how we do it at 
this point.

Anne Ramey

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jason Miller
Sent: Sunday, July 20, 2008 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help with a UNIX script to STOP the AREmail daemon

Hi George,

Interestingly enough we see the same thing with the window email
engine. It has bee a few years but you should be able to call
emaild.sh script (I think that is the name) and give it a stop
parameter. Once armonitor sees that it is stopped it should
automatically start up again.

Jason



On 7/18/08, Payne, George <[EMAIL PROTECTED]> wrote:
> Hey gang...
>
>
>
> Occasionally the ARSystem Email Engine will just stop working.  The
> DAEMON is running and so the ARMONITOR does not realize that the service
> needs to be re-started because the PROCESS is still running.
>
>
>
> What I would like to do is have an ESCALATION run a PROCESS on the
> server to KILL the AREmail process so that ARMONITOR would automatically
> restart it.
>
>
>
> One caution:
>  I don't want to run it against EVERY unsent email message in the
> queue...it just needs to run against the OLDEST with a status of SEND.
>
>
>
> Has anyone written such an escalation and the associated SCRIPT that
> would have to be written to the UNIX side of the process call?
>
>
>
> You help, as always, would be greatly appreciated!
>
>
> Thanks,
> Gp
>
>
>
> George Payne
>
> Corporate Applications Developer
>
> Electric Reliability Council of Texas
>
> (512) 248-3940
>
> [EMAIL PROTECTED]
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

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Re: Help with a UNIX script to STOP the AREmail daemon

[J.T. Shyman]

That would work great on Linux, but not on Windows. :)

Microsoft has a great utility called Process Explorer (which they got when
the bought sysinternals) that can kill just about anything on Windows.

--- J.T. Shyman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Monday, July 21, 2008 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help with a UNIX script to STOP the AREmail daemon

Kill -9 !!!

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne
Sent: Monday, July 21, 2008 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help with a UNIX script to STOP the AREmail daemon

Depending how badly it is hung and why, that may work and may not.  I've
actually had to kill the java process before.  That tends to be how we do it
at this point.

Anne Ramey

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Sunday, July 20, 2008 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help with a UNIX script to STOP the AREmail daemon

Hi George,

Interestingly enough we see the same thing with the window email
engine. It has bee a few years but you should be able to call
emaild.sh script (I think that is the name) and give it a stop
parameter. Once armonitor sees that it is stopped it should
automatically start up again.

Jason



On 7/18/08, Payne, George <[EMAIL PROTECTED]> wrote:
> Hey gang...
>
>
>
> Occasionally the ARSystem Email Engine will just stop working.  The
> DAEMON is running and so the ARMONITOR does not realize that the service
> needs to be re-started because the PROCESS is still running.
>
>
>
> What I would like to do is have an ESCALATION run a PROCESS on the
> server to KILL the AREmail process so that ARMONITOR would automatically
> restart it.
>
>
>
> One caution:
>  I don't want to run it against EVERY unsent email message in the
> queue...it just needs to run against the OLDEST with a status of SEND.
>
>
>
> Has anyone written such an escalation and the associated SCRIPT that
> would have to be written to the UNIX side of the process call?
>
>
>
> You help, as always, would be greatly appreciated!
>
>
> Thanks,
> Gp
>
>
>
> George Payne
>
> Corporate Applications Developer
>
> Electric Reliability Council of Texas
>
> (512) 248-3940
>
> [EMAIL PROTECTED]
>
>
> 

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Re: CMDB class for circuits?

[Danaceau, Chris]

Bob we used "Connectivity Segment"  Here's a sample Product
Categorization record.
 
 
CI Type  CatSchemaKeyProduct Categorization Tier 1   Product
Categorization Tier 2Product Categorization Tier 3  
Connectivity Segment BMC_CONNECTIVITYSEGMENT Connectivity
Circuit  56K
 

This e-mail and its attachments are confidential and solely for the
intended addressee(s). Do not share or use them without Fannie Mae's
approval. If received in error, contact the sender and delete them.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ARS Bob
Sent: Monday, July 21, 2008 2:04 PM
To: arslist@ARSLIST.ORG
Subject: CMDB class for circuits?


** 
Any suggestions for a solution for representing data circuits in CMDB
that doesn't involve making whole new classes?
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Error Caughtexception :'t.LoadResultsList' is null or not an object

[Mahidhar Godala]

Hi All
I have a user she is getting this error Caught
exception :'t.LoadResultsList' is null or not an object and "User has no
access permission to form remedy support" when she is trying to update a
ticket. I have checked all her permissions and everything looks good .

Can anyone Help me out !
Thanks
Reddy

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Re: Survey on my site

[Daniel Bloom]

It does say if you are in the first 100.

How much do you get for having the link Matt?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: July 21, 2008 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey on my site

I was told the first 100 to submit will get the gift cards.  I will ask for
clarification.

Matt

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Monday, July 21, 2008 2:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey on my site

It looks like the respondents get entered into a drawing for a gift
cardnot
automatically get a gift card for taking the survey..?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Monday, July 21, 2008 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey on my site

Norm,

Honestly, I'm not sure.  I've entered in my gmail account, though.  :)

Matt Reinfeldt

Ps - of course, you always have the option of not participating. :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Monday, July 21, 2008 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey on my site

Uh...isn't that one of those, click the link, fill out the survey, and
then 1000 annoying sales people start calling and mailing crap?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Monday, July 21, 2008 2:28 PM
To: arslist@ARSLIST.ORG
Subject: OT: Survey on my site

** 

Folks,

 

Not sure if anyone's noticed, but there's a survey available on my site:
http://www.mattreinfeldt.com/forums/ubbthreads.php/forum_summary 

 

The first 100 respondents get a gift card to, I believe, Starbucks.  J

 

Just visit the above link and click on the Survey banner.

 

Thank you for your time!

 

Matt Reinfeldt

 

Ps- this survey is not being sponsored by my current employer, for those
interested.  It is an independent effort.  J

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 



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Portions of this message may be confidential under an exemption to Ohio's
public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception,
please delete all copies from your system without disclosing, copying, or
transmitting this message.


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Re: Survey on my site

[Axton]

5$ per click, jk

On Mon, Jul 21, 2008 at 8:39 PM, Daniel Bloom
<[EMAIL PROTECTED]> wrote:
> It does say if you are in the first 100.
>
> How much do you get for having the link Matt?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
> Sent: July 21, 2008 3:42 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Survey on my site
>
> I was told the first 100 to submit will get the gift cards.  I will ask for
> clarification.
>
> Matt
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
> Sent: Monday, July 21, 2008 2:39 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Survey on my site
>
> It looks like the respondents get entered into a drawing for a gift
> cardnot
> automatically get a gift card for taking the survey..?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
> Sent: Monday, July 21, 2008 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Survey on my site
>
> Norm,
>
> Honestly, I'm not sure.  I've entered in my gmail account, though.  :)
>
> Matt Reinfeldt
>
> Ps - of course, you always have the option of not participating. :)
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
> CS/SCCE
> Sent: Monday, July 21, 2008 2:32 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Survey on my site
>
> Uh...isn't that one of those, click the link, fill out the survey, and
> then 1000 annoying sales people start calling and mailing crap?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
> Sent: Monday, July 21, 2008 2:28 PM
> To: arslist@ARSLIST.ORG
> Subject: OT: Survey on my site
>
> **
>
> Folks,
>
>
>
> Not sure if anyone's noticed, but there's a survey available on my site:
> http://www.mattreinfeldt.com/forums/ubbthreads.php/forum_summary
>
>
>
> The first 100 respondents get a gift card to, I believe, Starbucks.  J
>
>
>
> Just visit the above link and click on the Survey banner.
>
>
>
> Thank you for your time!
>
>
>
> Matt Reinfeldt
>
>
>
> Ps- this survey is not being sponsored by my current employer, for those
> interested.  It is an independent effort.  J
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
> 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>
> 
> ___
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>
> Portions of this message may be confidential under an exemption to Ohio's
> public records law or under a legal privilege. If you have received this
> message in error or due to an unauthorized transmission or interception,
> please delete all copies from your system without disclosing, copying, or
> transmitting this message.
>
> 
> ___
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>
> 
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Re: Help with a UNIX script to STOP the AREmail daemon

[Axton]

And the process says "ouch" and disappears never to be seen again.

Axton

On Mon, Jul 21, 2008 at 4:15 PM, Gary Opela (Corporate)
<[EMAIL PROTECTED]> wrote:
> Kill -9 !!!
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> Best Product, Best People, Best PriceTM
>
> An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of Ramey, Anne
> Sent: Monday, July 21, 2008 1:16 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Help with a UNIX script to STOP the AREmail daemon
>
> Depending how badly it is hung and why, that may work and may not.  I've 
> actually had to kill the java process before.  That tends to be how we do it 
> at this point.
>
> Anne Ramey
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of Jason Miller
> Sent: Sunday, July 20, 2008 12:33 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Help with a UNIX script to STOP the AREmail daemon
>
> Hi George,
>
> Interestingly enough we see the same thing with the window email
> engine. It has bee a few years but you should be able to call
> emaild.sh script (I think that is the name) and give it a stop
> parameter. Once armonitor sees that it is stopped it should
> automatically start up again.
>
> Jason
>
>
>
> On 7/18/08, Payne, George <[EMAIL PROTECTED]> wrote:
>> Hey gang...
>>
>>
>>
>> Occasionally the ARSystem Email Engine will just stop working.  The
>> DAEMON is running and so the ARMONITOR does not realize that the service
>> needs to be re-started because the PROCESS is still running.
>>
>>
>>
>> What I would like to do is have an ESCALATION run a PROCESS on the
>> server to KILL the AREmail process so that ARMONITOR would automatically
>> restart it.
>>
>>
>>
>> One caution:
>>  I don't want to run it against EVERY unsent email message in the
>> queue...it just needs to run against the OLDEST with a status of SEND.
>>
>>
>>
>> Has anyone written such an escalation and the associated SCRIPT that
>> would have to be written to the UNIX side of the process call?
>>
>>
>>
>> You help, as always, would be greatly appreciated!
>>
>>
>> Thanks,
>> Gp
>>
>>
>>
>> George Payne
>>
>> Corporate Applications Developer
>>
>> Electric Reliability Council of Texas
>>
>> (512) 248-3940
>>
>> [EMAIL PROTECTED]
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>
>
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Re: Survey on my site

[Matt Reinfeldt]

Don't I wish, fellas!  Really, given the amount of impressions I'm
realistically looking at getting, maybe 5-10$... I'd be surprised if it's
more... however, since it's a self-supported site, I figured why not?  :)
I've taken the survey myself, and did not believe the questions to be too
intrusive, though, I could see where, as someone else pointed out, a
salesman might be interested.  However, it's easy enough to say, "thank you,
we're not interested" if that call should ever come.

If it turns out that I receive a lot of negative feedback from people, I
will not allow similar campaigns to be run on the sites, and will instead
continue to live off of google ads and the rare (thanks Dave!) donations.  

Enjoy!

Matt R.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, July 21, 2008 8:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey on my site

5$ per click, jk

On Mon, Jul 21, 2008 at 8:39 PM, Daniel Bloom
<[EMAIL PROTECTED]> wrote:
> It does say if you are in the first 100.
>
> How much do you get for having the link Matt?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
> Sent: July 21, 2008 3:42 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Survey on my site
>
> I was told the first 100 to submit will get the gift cards.  I will ask
for
> clarification.
>
> Matt
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
> Sent: Monday, July 21, 2008 2:39 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Survey on my site
>
> It looks like the respondents get entered into a drawing for a gift
> cardnot
> automatically get a gift card for taking the survey..?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
> Sent: Monday, July 21, 2008 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Survey on my site
>
> Norm,
>
> Honestly, I'm not sure.  I've entered in my gmail account, though.  :)
>
> Matt Reinfeldt
>
> Ps - of course, you always have the option of not participating. :)
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
> CS/SCCE
> Sent: Monday, July 21, 2008 2:32 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Survey on my site
>
> Uh...isn't that one of those, click the link, fill out the survey, and
> then 1000 annoying sales people start calling and mailing crap?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
> Sent: Monday, July 21, 2008 2:28 PM
> To: arslist@ARSLIST.ORG
> Subject: OT: Survey on my site
>
> **
>
> Folks,
>
>
>
> Not sure if anyone's noticed, but there's a survey available on my site:
> http://www.mattreinfeldt.com/forums/ubbthreads.php/forum_summary
>
>
>
> The first 100 respondents get a gift card to, I believe, Starbucks.  J
>
>
>
> Just visit the above link and click on the Survey banner.
>
>
>
> Thank you for your time!
>
>
>
> Matt Reinfeldt
>
>
>
> Ps- this survey is not being sponsored by my current employer, for those
> interested.  It is an independent effort.  J
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
> 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> Portions of this message may be confidential under an exemption to Ohio's
> public records law or under a legal privilege. If you have received this
> message in error or due to an unauthorized transmission or interception,
> please delete all copies from your system without disclosing, copying, or
> transmitting this message.
>
>

> ___
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>
>

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>

Re: Remedy Alert Tool

[Nadia Dolnikoff]

Hi,
Thank you for your response.
We use for our AR server port 1047, shouldn't the port for the server and 
for the alert tool suppose to be the same?
Do I need to open a new port for the alert? I mean the port you've 
specified?
Also, I tried to disable the firewall on my PC but I still couldn't 
receive a pop up message (onlya message in the alert list).
Any ideas?


Best Regards,

Nadia Shaalo
Remedy Administrator
IBM Global Services Israel
tel:03-9165600 (ext:5600)
mobile:050-7374017
mailto:[EMAIL PROTECTED]



"Ramey, Anne" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

21/07/2008 16:15
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Remedy Alert Tool






** 
We had this exact problem after a change in our firewall rules.  This runs 
on port 5048 by default if I remember correctly, but the tool does not 
have a port specified by default. Try configuring the alert tool options 
to use the port you specified (like 5048).
 

 
Anne Ramey


From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Nadia Dolnikoff
Sent: Monday, July 21, 2008 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Alert Tool
 
** 
Hello, 

Does any one know how the Alert Tool work? 
I try to pop up a message window for some users in the alert tool but the 
only thing that happens is that the alert I tried to sent appear in the 
alerts list but does not pop up. 
Does any one use this tool? 


Best Regards,

Nadia Shaalo
Remedy Administrator
IBM Global Services Israel
tel:03-9165600 (ext:5600)
mobile:050-7374017
mailto:[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: 
"Where the Answers Are" html___
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___ 
<>

Re: MidTier & Servlet Exec

[HonnourPrahalladachar, PhaniRaja]

Hi,
 
I faced this same issue recently. Have followed the steps mentioned & it
works.
 
http://www.newatlanta.com/c/support/servletexec/self_help/faq/detail?faq
Id=1
 
Regards, 
Phani. 
Voip: +44 20718 25413 

~Whatever It Takes~ 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Fritz Cornelissen
Sent: Monday, July 21, 2008 15:06
To: arslist@ARSLIST.ORG
Subject: Re: MidTier & Servlet Exec


** 

Hi,

 

If you have a Windows server, look under C:\Program Files\New
Atlanta\ServletExec ISAPI\Servlets

Open the AuthServlet.java file and check for the password or change the
password.

 

Example:

 

/

 

import java.io.*;

import java.util.*;

import javax.servlet.*;

import javax.servlet.http.*;

 

public class AuthServlet extends HttpServlet

{

String user = "admin";

String pass = "admin";

 

Kind regards,

Fritz

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ITSM Support
Sent: 10 August 2007 09:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier & Servlet Exec

 

** 

Hi,

 

Before reinstall, try once to open servlet exec with password admin.
This is the default password for servlet exec.

 

Hope this helps... 

 

Regards, 

 

Sandeep 

Vyom Labs Pvt. Ltd. 

An ISO 2 certified company. 

Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 

Web: www.vyomlabs.com

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS
Sent: Friday, July 18, 2008 8:09 PM
To: arslist@ARSLIST.ORG
Subject: MidTier & Servlet Exec

 

Hi All - I have recently changed companies and my new company doesn't
know the password to the ServletExec & MidTier config pages.

 

Any ideas on how I can reset / set these?  Or if this is in the archives
let me know and I will go spelunking.

 

Thanks

 

ARS 6.3

MidTier 6.3

Servlet that comes with Midtier

 

 




Christie Pargeter 
Legacy Health System   

IS - Programming

SR Technical Analyst

[EMAIL PROTECTED] 

  System Office 

tel: 503-415-5149

  

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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Answers Are" html___

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This e-mail and any attachment is for authorised use by the intended 
recipient(s) only. It may contain proprietary material, confidential 
information and/or be subject to legal privilege. It should not be copied, 
disclosed to, retained or used by, any other party. If you are not an intended 
recipient then please promptly delete this e-mail and any attachment and all 
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Re: Error Caughtexception :'t.LoadResultsList' is null or not an object

[ITSM Support]

Hi Reddy,

 

This is purely related with the permissions, you need to check the
permissions given to the form. Suppose your user is a member of "App
Support" group and if this permission is not given to the "Remedy support
Form" then you will face the Error mentioned by you.

 

Now simply you can do following:

1. Check permissions for user

2. Give all permission to Remedy Support Form.

 

Hope this helps... 

 

Regards, 

 

Sandeep 

Vyom Labs Pvt. Ltd. 

An ISO 2 certified company. 

Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 

Web : www.vyomlabs.com   

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mahidhar Godala
Sent: Tuesday, July 22, 2008 2:04 AM
To: arslist@ARSLIST.ORG
Subject: Error Caughtexception :'t.LoadResultsList' is null or not an object

 

** 

Hi All
I have a user she is getting this error Caught
exception :'t.LoadResultsList' is null or not an object and "User has no
access permission to form remedy support" when she is trying to update a
ticket. I have checked all her permissions and everything looks good .

Can anyone Help me out !
Thanks
Reddy
 



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Re: Limiting Web Service Results

[ITSM Support]

Hi Frank,

 

Yes, we can limit the number of rows returned while publishing the services
in remedy.

While creating web service for the get operation or get list operation in
remedy, below the Qualification there is two options called Start record and
Max Limit.

Where we can limit the number of rows return.

 

Hope this helps... 

 

Regards, 

 

Sandeep 

Vyom Labs Pvt. Ltd. 

An ISO 2 certified company. 

Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 

Web: www.vyomlabs.com   

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Tuesday, July 22, 2008 12:06 AM
To: arslist@ARSLIST.ORG
Subject: Limiting Web Service Results

 

** 

Is there a way that a consumer of a Remedy web service can limit the number
of rows returned?
Or, is there something I can do to the web service in Remedy to only allow
so many results to be returned.

Thank you

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Re: Survey on my site

[Benedetto Cantatore]

Running a website has costs associated with it, I don't believe that Matt is 
trying to make money here, but merely trying to recoup some of the expenses.  
So if you use his website and find value in it then some sort of support would 
probably be appreciated.  Heâ  s merely pointing out thereâ  s a survey there.  
Your choice whether or not to participate and as he mentioned before a simple 
no thank you can suffice if you get a call.  

Ben Cantatore
Remedy Manager
(914) 457-6209

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701

>>> [EMAIL PROTECTED] 07/21/08 11:47 PM >>>
Don't I wish, fellas!  Really, given the amount of impressions I'm
realistically looking at getting, maybe 5-10$... I'd be surprised if it's
more... however, since it's a self-supported site, I figured why not?  :)
I've taken the survey myself, and did not believe the questions to be too
intrusive, though, I could see where, as someone else pointed out, a
salesman might be interested.  However, it's easy enough to say, "thank you,
we're not interested" if that call should ever come.

If it turns out that I receive a lot of negative feedback from people, I
will not allow similar campaigns to be run on the sites, and will instead
continue to live off of google ads and the rare (thanks Dave!) donations.  

Enjoy!

Matt R.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, July 21, 2008 8:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey on my site

5$ per click, jk

On Mon, Jul 21, 2008 at 8:39 PM, Daniel Bloom
<[EMAIL PROTECTED]> wrote:
> It does say if you are in the first 100.
>
> How much do you get for having the link Matt?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
> Sent: July 21, 2008 3:42 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Survey on my site
>
> I was told the first 100 to submit will get the gift cards.  I will ask
for
> clarification.
>
> Matt
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
> Sent: Monday, July 21, 2008 2:39 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Survey on my site
>
> It looks like the respondents get entered into a drawing for a gift
> cardnot
> automatically get a gift card for taking the survey..?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
> Sent: Monday, July 21, 2008 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Survey on my site
>
> Norm,
>
> Honestly, I'm not sure.  I've entered in my gmail account, though.  :)
>
> Matt Reinfeldt
>
> Ps - of course, you always have the option of not participating. :)
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
> CS/SCCE
> Sent: Monday, July 21, 2008 2:32 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Survey on my site
>
> Uh...isn't that one of those, click the link, fill out the survey, and
> then 1000 annoying sales people start calling and mailing crap?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
> Sent: Monday, July 21, 2008 2:28 PM
> To: arslist@ARSLIST.ORG
> Subject: OT: Survey on my site
>
> **
>
> Folks,
>
>
>
> Not sure if anyone's noticed, but there's a survey available on my site:
> http://www.mattreinfeldt.com/forums/ubbthreads.php/forum_summary
>
>
>
> The first 100 respondents get a gift card to, I believe, Starbucks.  J
>
>
>
> Just visit the above link and click on the Survey banner.
>
>
>
> Thank you for your time!
>
>
>
> Matt Reinfeldt
>
>
>
> Ps- this survey is not being sponsored by my current employer, for those
> interested.  It is an independent effort.  J
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
> 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> Portions of this message may be confidential under an exemption to Ohio's
> public records law or under a legal privilege. If you have received this
> message in error or due to an unauthorized transmission or interception,
> please delete all copies from your system without disclosing, copying, or
> transmitting this message.
>
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arsli