Help setting up approval Server

[sivarama velicheti]

Hi

   Can some one point me in the right direction to have the approval
server configured for remedy 7.1 implementation. I am looking for an out of
the box solution with no customizations. I have different kinds of change
requests which would be created and handled by different departments. Each
of the department has different approval process. I have the following
questions.

 i) The out of the box change mgmt workflow has 5 defined Approval
phases i) Review ii) Business approval iii) Implementation iv) Close Down
Approval v) Final Review Complete. Now if we don't need to have one of the
approval phases do we have the option to disable it using out of the box
configurations.

 ii) In the approval central console in the application menu I find
the options for two sample applications and CHG: Infrastructure change. Do I
need to use the CHG: infrastructure change option because I am defining the
approval rules for the change mgmt workflow or can I build my own
application and use each one for the different departments I would be
implementing for.

iii) I am not familiar with the approval console and I am cramped
for time and so am not in a position to go over the approval server guide.
Do you guys have any simple documentation that I can go through.

Thanks
Sivarama

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Re: BOXI users with large data quantities

[Joe DeSouza]

Yea that seems to be the odd thing out.. Permission errors usually would spit 
out within a much quicker time as soon as it attempts to open the page (few 
seconds).
That you say its nearly 5 minutes before it says page not found may suggest a 
expired page? Is there anything in your setup that may make a web page invalid? 
Settings in the mid-tier (timeouts) or the web server?
Joe


- Original Message 
From: William Rentfrow <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, August 5, 2008 4:31:57 PM
Subject: Re: BOXI users with large data quantities

** 
Hmmm...even if the page attempts to load for 5 minutes?
 
As far as we know all of the permissions are set correctly.



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Joe DeSouza
Sent: Tuesday, August 05, 2008 3:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: BOXI users with large data quantities

** 
Page not found error usually are permission related errors if the resource 
called is already installed/created on a web server. Make sure that all the 
resources that are used by CR to run the reports have the appropriate 
permissions for the user that starts the web server..
 
Joe


- Original Message 
From: William Rentfrow <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, August 5, 2008 11:54:30 AM
Subject: BOXI users with large data quantities

** 
Is anyone else using BOXI or CE to print reports on the web in an environment 
with large data quantities?
 
We have it set up and working - users can print an Incident just fine once they 
get the Active X control installed.
 
However - this customer does about 3000 Incidents/day.  Consequently the data 
adds up fast.  If we run a report like "All open incidents" or something it 
just times out and goes to a 404/Page not found screen.
We've checked all the timeouts we could.  I set my workstation browser registry 
"keepalive" session setting to 600,000 MS (10 min) and everything on the BOXI 
server is set to 20 minutes.  The IIS settings are the same as well for 
"keepalive".
 
 
Anyone have any ideas?
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227In the WUT the report takes 3-4 minutes to run - so I believe 
adequate time is allowed.  However, the timeout screen happens after 5 minutes 
(roughly) instead of the 10+ I'd expect.  Clearly something is just giving up - 
but I have no idea what.




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Re: upgrade error - AR server 6.00.01 to 7.1

[Matthew Kunkel]

Did you have any errors farther up in the log?  They are stretching 3
core fields in the 7.1 upgrade from a 6.X database.  If you have a
significant amount of data, that can cause timeouts during the alter
table.  Also, depending upon the database setup and your compound
indices, those expansions may grow beyond your max index length which
also causes problems.
 
When you copy all your ARAdmin data, you need to copy all the data from
ALL named tables in order for the upgrade to work, you can only leave
out user created tables.  There are some proprietary, undocumented
tables that Remedy uses and must be there.  You should have other error
messages mentioning them if that is the case, however.
 
-Matt



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wirasat Siddiqi
Sent: Friday, August 01, 2008 12:29 PM
To: arslist@ARSLIST.ORG
Subject: upgrade error - AR server 6.00.01 to 7.1


** 

We are trying to upgrade our existing production system to AR Server 7.1
that is currently running an in-house help desk application built with
following configuration.

Hardware Server: Sun Sparc

OS: Sun Solaris 8

Database: Oracle 9i

AR Server: 6.00.01 Patch 1497

 

In order to do the upgrade first in development environment, we
installed Novell SUSE 10 with Oracle 10gR2 and AR server 7.1 Patch 3
application on IBM Blade server. Then, we imported the ARAdmin data form
production system running with Oracle 9i through Oracle import process.
The data was imported successfully. After that, I ran installer for AR
server 7.1 with upgrade option and installer did not run successfully
and threw following error message.

 

Thu Jul 31 16:40:41 2008  390600 : The database is not the expected
version (may need to run upgrade program) (ARERR 36)

Thu Jul 31 16:40:41 2008  390600 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
 
Thanks,
Wirasat
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Re: Salary in Bay Area

[Pierson, Shawn]

That's strange but it makes sense that the bay area would pay less than the 
rest of the country due to an overabundance of Remedy people.  You can probably 
get six figures as a Remedy developer with more than ten years just about 
anywhere in the U.S. if you are working on ITSM, although no person with that 
much experience should even be supporting a home grown system for less than 
$80k/year anywhere.  You can get that much at a job in Oklahoma or Ohio, which 
have much lower costs of living than the bay area.  It's all about supply and 
demand though, so if you want to be paid well you have to live somewhere that 
has very few Remedy people available, and a lot of companies making decent 
money so they can pay a decent salary too.

As far as consulting, with 10 years of experience I would suggest looking at a 
minimum of $125/hour.  I know BMC charges twice that for their senior people, 
and a lot of the major Remedy consulting firms charge similar rates.  Any 
consulting firm that keeps more than 15% or $15/hour from your rate (depending 
on whether you are making more or less than $100/hr)  is keeping too much.  
When I first did consulting I was ripped off a few times because I went through 
too many layers, where you have a small consulting firm taking 15%, who has a 
deal with a larger consulting firm taking 15%, who then deals directly with the 
client.  In fact, I remember working with a guy who was being paid less than 
$40/hour while the client was paying $150/hour only because he had three or 
four consulting firms in the middle who each took their cut.  When consulting, 
always ask who the direct client is, and if they refuse to tell you or if they 
tell you the name of another consulting company, don't let them submit your 
information to the client.

Shawn Pierson

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Bradford Bingel
Sent: Tuesday, August 05, 2008 8:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

**
You might price yourself out of a job!

While the SF Bay Area is an expensive place to live, often that has nothing to 
do with compensation.  For $120K + benefits, you would have to be a stellar 
Remedy developer with solid credentials, and you would need to find an employer 
with a strong need for an permanent fulltime AR System or ITSM developer.  Good 
luck with that.  San Jose has no shortage of developers so you will have plenty 
of competition.  Feel free to contact me directly (off the ARSlist) if you are 
interested in contacting some local headhunters.

An alternative is consulting/contracting, where rates of $50/hour - $100/hour 
are possible.  The equivalent of $120K salary plus 33% burden rate is 
$160K/year, or $80/hour.  Going through an agency will reduce your compensation 
by 30-40%, so an engagement billing at $100/hour would be $60-70/hour to you.  
Check the job boards (Dice, Monster, etc.) for availability.

Also, are you strictly looking at San Jose, or would you also consider 
opportunities on the peninsula or in San Francisco?

-- Bing

Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Tortolero, Joseph
Sent: Tuesday, August 05, 2008 5:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area
**
At least 120k a year plus benefits. The Bay Area is one of the most expensive 
areas to live in the country.

Thank you,
-j

Joe Tortolero
Remedy Consultant
Desk - 561-682-2780
Cell  - 561-665-1363
[EMAIL PROTECTED]

[cid:image001.jpg@01C8F714.BEA24010]



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Shafqat Ayaz
Sent: Monday, August 04, 2008 11:00 PM
To: arslist@ARSLIST.ORG
Subject: OT:Salary in Bay Area

**
Hi List

I was just wondering if someone offered you a full time job in the San Jose 
area, what kind of salary would you be looking for?
Say you were a fairly senior Remedy Developer with over 12 years of experience 
with Remedy.

many thanks for any suggestions in advance

shafqat


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<>

Pager Service in ITSM7

[Howard Richter]

Hi to All,

A strange question, has anyone been able to configure the Pager Service in
ITSM7 to talk to an email based paging service (and if so how)?

Thanks

-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: "You do not have write license" woes

[Rocky Rockwell]

ignore my previous email I thought it was an authentication issue not a 
write license issue.


*Rocky*

Rocky Rockwell
Remedy/BMC Application Designer
[EMAIL PROTECTED] 
Ph#1: 214-567-8874
Ph#2: 325-450-5076



LJ Longwing wrote:

It could be an option if you temporarily set a password that you know, and
log on as him with that workstation.  That should be able to replicate the
issue. 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

Unfortunately the users with the problem are in St. Louis and the guy with
the direct access is here in the Twin Citiesso that's not really an
option. 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Tuesday, August 05, 2008 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

If the user moves to a different machine, are they still experiencing the
same issues?

If so, which I'm assuming they are, have them go to the one guy's computer
who has access through the firewall, and have them log in explicitly to one
of the MT servers, bypassing the load balancer. I really think this might be
the culprit.

I know that you were having issues in your other environment without the
load balancer, but that's just it -- it's a different environment, so I
think we should not hold it as gold that it's the same issue.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

That is what I did.  The results were the same.  I am pretty sure this is
not LDAP related.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Walters, Mark
Sent: Tuesday, August 05, 2008 12:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

All of the users experiencing this problem are authenticated via AREA?
If so would you be able try the following with a user currently having the
issue?  Temporarily assign them a password in the User form to prevent the
use of AREA and see if that resolves it?

Mark



From: Action Request System discussion list(ARSList) on behalf of William
Rentfrow
Sent: Tue 05/08/2008 18:12
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes



Okay, we just eliminated this as a possible cause.  The remaining possible
known suspect is the sticky bit on the web servers.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Tuesday, August 05, 2008 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

William,

Are your users using the LDAP password or the passwords from the User form?

If they use the LDAP password and the password in the User form is blank,
then try turning off the EA chaining mode and see if the issue persists?

We got rid of midtier login specific errors with the above settings. But
with this you need to be sure that password in user form is blank for all
users and they should only use LDAP password unless your business needs
require it in user form aswell. Also "Cross reference blank password" must
be checked.

Let know.

Thanks,
Mohan



--- On Mon, 8/4/08, William Rentfrow <[EMAIL PROTECTED]> wrote:

  

From: William Rentfrow <[EMAIL PROTECTED]>
Subject: Re: "You do not have write license" woes
To: arslist@ARSLIST.ORG
Date: Monday, August 4, 2008, 11:21 PM The users are configured 
properly - I was 100% sure of that but BMC also verified this.


This is AR 7.1 patch 001 for solaris for both server and mid-tier.
The servers are separate with 1 AR Server and 4 mid-tier servers 
connected via a netscaler load balancer.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath

Sent: Monday, August 04, 2008 3:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

William,

Eventhough you say the system has adequate application and user 
licenses, do the users have application write license configured 
properly?
Also what version of ARS and Midtier you are on though you say the 
ITSM version is 7.0.3?


Thanks,
Mohan



--- On Mon, 8/4/08, William Rentfrow
<[EMAIL PROTECTED]> wrote:



From: William Rentfrow
  

<[EMAI

Re: "You do not have write license" woes

[Rocky Rockwell]

I was going to suggest cookies on the browsers, but you say they get 
invalid login errors,so that does not make since. I was also going to 
ask if you can tell the authentication error is coming from the mid-tier 
and ladp or if it is the authentication between the mid-tier and the ARS 
server.


I think you said you had multiple mid-tiers that are load balanced. 
Could the problem be coming from one of the mid-tier's do to the wrong 
admin password between the one mid-tier and the ARS Server.


Just thinking out loud.

*Rocky*

Rocky Rockwell
Remedy/BMC Application Designer
[EMAIL PROTECTED] 
Ph#1: 214-567-8874
Ph#2: 325-450-5076



Gary Opela (Corporate) wrote:

You couldn't 'borrow' their password and user id to test a system-critical 
issue?

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

Unfortunately the users with the problem are in St. Louis and the guy
with the direct access is here in the Twin Citiesso that's not
really an option.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Tuesday, August 05, 2008 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

If the user moves to a different machine, are they still experiencing
the same issues?

If so, which I'm assuming they are, have them go to the one guy's
computer who has access through the firewall, and have them log in
explicitly to one of the MT servers, bypassing the load balancer. I
really think this might be the culprit.

I know that you were having issues in your other environment without the
load balancer, but that's just it -- it's a different environment, so I
think we should not hold it as gold that it's the same issue.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

That is what I did.  The results were the same.  I am pretty sure this
is not LDAP related.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Walters, Mark
Sent: Tuesday, August 05, 2008 12:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

All of the users experiencing this problem are authenticated via AREA?
If so would you be able try the following with a user currently having
the issue?  Temporarily assign them a password in the User form to
prevent the use of AREA and see if that resolves it?

Mark



From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Tue 05/08/2008 18:12
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes



Okay, we just eliminated this as a possible cause.  The remaining
possible known suspect is the sticky bit on the web servers.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Tuesday, August 05, 2008 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

William,

Are your users using the LDAP password or the passwords from the User
form?

If they use the LDAP password and the password in the User form is
blank, then try turning off the EA chaining mode and see if the issue
persists?

We got rid of midtier login specific errors with the above settings. But
with this you need to be sure that password in user form is blank for
all users and they should only use LDAP password unless your business
needs require it in user form aswell. Also "Cross reference blank
password" must be checked.

Let know.

Thanks,
Mohan



--- On Mon, 8/4/08, William Rentfrow <[EMAIL PROTECTED]> wrote:

  

From: William Rentfrow <[EMAIL PROTECTED]>
Subject: Re: "You do not have write license" woes
To: arslist@ARSLIST.ORG
Date: Monday, August 4, 2008, 11:21 PM The users are configured
properly - I was 100% sure of that but BMC also verified this.

This is AR 7.1 patch 001 for solaris for both server and mid-tier.
The servers are separate with 1 AR Server and 4 mid-tier servers
connected via a netscaler load balancer.

-Original Message-
F

Re: BOXI users with large data quantities

[William Rentfrow]

Hmmm...even if the page attempts to load for 5 minutes?
 
As far as we know all of the permissions are set correctly.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Tuesday, August 05, 2008 3:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: BOXI users with large data quantities


** 
Page not found error usually are permission related errors if the
resource called is already installed/created on a web server. Make sure
that all the resources that are used by CR to run the reports have the
appropriate permissions for the user that starts the web server..
 
Joe

- Original Message 
From: William Rentfrow <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, August 5, 2008 11:54:30 AM
Subject: BOXI users with large data quantities

** 
Is anyone else using BOXI or CE to print reports on the web in an
environment with large data quantities?
 
We have it set up and working - users can print an Incident just fine
once they get the Active X control installed.
 
However - this customer does about 3000 Incidents/day.  Consequently the
data adds up fast.  If we run a report like "All open incidents" or
something it just times out and goes to a 404/Page not found screen.

We've checked all the timeouts we could.  I set my workstation browser
registry "keepalive" session setting to 600,000 MS (10 min) and
everything on the BOXI server is set to 20 minutes.  The IIS settings
are the same as well for "keepalive".
 
In the WUT the report takes 3-4 minutes to run - so I believe adequate
time is allowed.  However, the timeout screen happens after 5 minutes
(roughly) instead of the 10+ I'd expect.  Clearly something is just
giving up - but I have no idea what.
 
Anyone have any ideas?
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227

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Re: Data Management Application (Patch 9005) - Concepts

[Leonard Neely - FOJ]

Hi J.T.

 

Unfortunately, I'm not sure if there is a way around that if you are using
the Data Management Tool (DMT). I used Patch 9003, but I think 9005 is the
same in this regard.  I my case, we had a total of 60 support users across
48 support groups to import, with slightly varying application permissions.
This required defining 34 templates to handle that.

 

In another case, we had 80 support users across 100 support groups, with
many unique app permission requirements to import.  After doing the math on
how many people templates that would require, we decided to bring them in
with just the basics (IM, Task Users, Etc.), and then let them adjust the
specifics from with Remedy.

 

I'll be watching this thread to see if someone has figured out a way around
that.

 

Leonard

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Tuesday, August 05, 2008 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Data Management Application (Patch 9005) - Concepts

 

All,

 

I'm currently working with the new ITSM Data Management suite
and have run into a conceptual issue that I thought I saw discussed on here
before but I can't seem to find the right search terms to unearth it. 

 

The former data load process, the foundation data load, had two
spreadsheets that specified application permissions (i.e. Incident User,
Asset viewer, etc..) and support group memberships for specific users. The
new data management suite goes a different route and uses templates instead.
Thus, a given set of application permissions and group memberships are
attached to a template and that template is used to create a user.

 

This is all well and good when you have a "simple" environment
in which, for example, there are a limited number of application permission
combinations (i.e. everyone is going to get one of three "sets" of
permissions) and everyone belongs to a limited number of support groups.

 

But what if an environment is more complicated? What if, for
example, there are about 75 support users. Of these 75, about 50 could be
classified into two application permissions groups (either IM Floating or
IM/PM/CM Fixed) but the rest are all unique combinations of permissions. To
make it more complex, each user belongs to one or more groups and there are
many possible combinations.

 

Unless I am completely misunderstanding how this is designed
this would necessitate the creation of a separate template for each
application permission/support group combination and then a template would
have to be used to create the user with that combination.

 

Other than creating a few generic templates and doing the rest
by hand, assuming the above is correct, is there a more efficient manner in
which to import this information?

 

Thanks!



 

--- J.T. Shyman

 

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Re: BOXI users with large data quantities

[Joe DeSouza]

Page not found error usually are permission related errors if the resource 
called is already installed/created on a web server. Make sure that all the 
resources that are used by CR to run the reports have the appropriate 
permissions for the user that starts the web server..
Joe


- Original Message 
From: William Rentfrow <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, August 5, 2008 11:54:30 AM
Subject: BOXI users with large data quantities

** 
Is anyone else using BOXI or CE to print reports on the web in an environment 
with large data quantities?
 
We have it set up and working - users can print an Incident just fine once they 
get the Active X control installed.
 
However - this customer does about 3000 Incidents/day.  Consequently the data 
adds up fast.  If we run a report like "All open incidents" or something it 
just times out and goes to a 404/Page not found screen.
We've checked all the timeouts we could.  I set my workstation browser registry 
"keepalive" session setting to 600,000 MS (10 min) and everything on the BOXI 
server is set to 20 minutes.  The IIS settings are the same as well for 
"keepalive".
 
 
Anyone have any ideas?
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227In the WUT the report takes 3-4 minutes to run - so I believe 
adequate time is allowed.  However, the timeout screen happens after 5 minutes 
(roughly) instead of the 10+ I'd expect.  Clearly something is just giving up - 
but I have no idea what.




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FW: Remedy Job in the DC - Northern Virginia Area

[Abdul Baytops]

 

From: Abdul Baytops [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, August 05, 2008 4:10 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Job in the DC - Northern Virginia Area

 

Digital Foundation Corporation is a (SDVOSB) Service-Disabled Veteran Owned
Small Business that specializes in providing Information Technology support
for the Federal Government and Commercial companies looking to exceed
industry standards.

We are looking Remedy Developer/Administrators with a secret clearance or
the ability to be cleared for a project in the Washington DC area. Must have
a minimum of 3-5 years experience in the developing of the BMC Remedy (ITSM)
application. The candidate must have experience in installation,
configuration and customization of Remedy 6.x, and have knowledge of the 7.x
application. 

Must have experience using the Remedy Help Desk, Asset, Change Management
and the ability to work with other products as needed.

Experience and the ability to work on multi-server level environments is
highly preferred and the ability to administer MS SQL Server database
Candidate should also have strong communication skills both oral and
written.

Lastly and most important MUST BE A US citizen to be considered for position

Thank you in advance for your time and please send all resumes to
[EMAIL PROTECTED] 

 

Abdul Baytops

Director of Business Operations

Digital Foundation Corporation
Web Address:  www.thedigitalcorp.com 

Phone:  888-754-0341


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Re: "You do not have write license" woes

[William Rentfrow]

Working on itfortunately that guy comes in VERY early - so he can
test this before everyone is online tomorrow morning. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, August 05, 2008 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

It could be an option if you temporarily set a password that you know,
and log on as him with that workstation.  That should be able to
replicate the issue. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

Unfortunately the users with the problem are in St. Louis and the guy
with the direct access is here in the Twin Citiesso that's not
really an option. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Tuesday, August 05, 2008 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

If the user moves to a different machine, are they still experiencing
the same issues?

If so, which I'm assuming they are, have them go to the one guy's
computer who has access through the firewall, and have them log in
explicitly to one of the MT servers, bypassing the load balancer. I
really think this might be the culprit.

I know that you were having issues in your other environment without the
load balancer, but that's just it -- it's a different environment, so I
think we should not hold it as gold that it's the same issue.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

That is what I did.  The results were the same.  I am pretty sure this
is not LDAP related.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Walters, Mark
Sent: Tuesday, August 05, 2008 12:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

All of the users experiencing this problem are authenticated via AREA?
If so would you be able try the following with a user currently having
the issue?  Temporarily assign them a password in the User form to
prevent the use of AREA and see if that resolves it?

Mark



From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Tue 05/08/2008 18:12
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes



Okay, we just eliminated this as a possible cause.  The remaining
possible known suspect is the sticky bit on the web servers.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Tuesday, August 05, 2008 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

William,

Are your users using the LDAP password or the passwords from the User
form?

If they use the LDAP password and the password in the User form is
blank, then try turning off the EA chaining mode and see if the issue
persists?

We got rid of midtier login specific errors with the above settings. But
with this you need to be sure that password in user form is blank for
all users and they should only use LDAP password unless your business
needs require it in user form aswell. Also "Cross reference blank
password" must be checked.

Let know.

Thanks,
Mohan



--- On Mon, 8/4/08, William Rentfrow <[EMAIL PROTECTED]> wrote:

> From: William Rentfrow <[EMAIL PROTECTED]>
> Subject: Re: "You do not have write license" woes
> To: arslist@ARSLIST.ORG
> Date: Monday, August 4, 2008, 11:21 PM The users are configured 
> properly - I was 100% sure of that but BMC also verified this.
>
> This is AR 7.1 patch 001 for solaris for both server and mid-tier.
> The servers are separate with 1 AR Server and 4 mid-tier servers 
> connected via a netscaler load balancer.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
> Sent: Monday, August 04, 2008 3:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: "You do not have write license" woes
>
> William,
>
> Eventhough you say the system has adequate application and user 
> licenses, do the users have application write license configured 
> properly?
> Also what version of ARS and Midtier you are on though you say the 
> IT

Help Text on the Mid-Tier

[Gary Opela (Corporate)]

Mid-Tier and ARServer 7.1 (nopatch)

My help buttons, the default ones that are on every MT web page, are displaying 
something weird. Underneath my text that I add, is a list of all objects on the 
form. It shows every field, and beside that field, the help text for the 
related field. Is there a way to get it not to show each field on the main help 
text?


Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: ARS 5.1.2 setup error - RESOLVED

[Mench, Ryan M (N-ISS)]

This was a result of an invalid DNS server IP and is now resolved. 

Ryan M. Mench
Remedy Developer - AS3, AOC WSI
Lockheed Martin  
9970 Federal Drive, MS 22C
Colorado Springs, CO. 80921

-Original Message-
From: Mench, Ryan M (N-ISS) 
Sent: Tuesday, August 05, 2008 9:14 AM
To: [EMAIL PROTECTED]
Cc: Mench, Ryan M (N-ISS)
Subject: ARS 5.1.2 setup error

Folks - Remedy is returning the error, "Setup error. Some sample 
applications could not be installed" when running a clean installation
of 
ARS 5.1 - patch 1389 (yes, 5.1.2 - don't ask). My Oracle 9i DB (which is

also a clean install) resides on a separate server. Both servers are
using 
WIN2K Advanced. Thoughts?

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Data Management Application (Patch 9005) - Concepts

[J.T. Shyman]

All,

 

I'm currently working with the new ITSM Data Management suite
and have run into a conceptual issue that I thought I saw discussed on here
before but I can't seem to find the right search terms to unearth it. 

 

The former data load process, the foundation data load, had two
spreadsheets that specified application permissions (i.e. Incident User,
Asset viewer, etc..) and support group memberships for specific users. The
new data management suite goes a different route and uses templates instead.
Thus, a given set of application permissions and group memberships are
attached to a template and that template is used to create a user.

 

This is all well and good when you have a "simple" environment
in which, for example, there are a limited number of application permission
combinations (i.e. everyone is going to get one of three "sets" of
permissions) and everyone belongs to a limited number of support groups.

 

But what if an environment is more complicated? What if, for
example, there are about 75 support users. Of these 75, about 50 could be
classified into two application permissions groups (either IM Floating or
IM/PM/CM Fixed) but the rest are all unique combinations of permissions. To
make it more complex, each user belongs to one or more groups and there are
many possible combinations.

 

Unless I am completely misunderstanding how this is designed
this would necessitate the creation of a separate template for each
application permission/support group combination and then a template would
have to be used to create the user with that combination.

 

Other than creating a few generic templates and doing the rest
by hand, assuming the above is correct, is there a more efficient manner in
which to import this information?

 

Thanks!



 

--- J.T. Shyman

 


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Re: "You do not have write license" woes

[LJ Longwing]

It could be an option if you temporarily set a password that you know, and
log on as him with that workstation.  That should be able to replicate the
issue. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

Unfortunately the users with the problem are in St. Louis and the guy with
the direct access is here in the Twin Citiesso that's not really an
option. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Tuesday, August 05, 2008 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

If the user moves to a different machine, are they still experiencing the
same issues?

If so, which I'm assuming they are, have them go to the one guy's computer
who has access through the firewall, and have them log in explicitly to one
of the MT servers, bypassing the load balancer. I really think this might be
the culprit.

I know that you were having issues in your other environment without the
load balancer, but that's just it -- it's a different environment, so I
think we should not hold it as gold that it's the same issue.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

That is what I did.  The results were the same.  I am pretty sure this is
not LDAP related.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Walters, Mark
Sent: Tuesday, August 05, 2008 12:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

All of the users experiencing this problem are authenticated via AREA?
If so would you be able try the following with a user currently having the
issue?  Temporarily assign them a password in the User form to prevent the
use of AREA and see if that resolves it?

Mark



From: Action Request System discussion list(ARSList) on behalf of William
Rentfrow
Sent: Tue 05/08/2008 18:12
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes



Okay, we just eliminated this as a possible cause.  The remaining possible
known suspect is the sticky bit on the web servers.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Tuesday, August 05, 2008 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

William,

Are your users using the LDAP password or the passwords from the User form?

If they use the LDAP password and the password in the User form is blank,
then try turning off the EA chaining mode and see if the issue persists?

We got rid of midtier login specific errors with the above settings. But
with this you need to be sure that password in user form is blank for all
users and they should only use LDAP password unless your business needs
require it in user form aswell. Also "Cross reference blank password" must
be checked.

Let know.

Thanks,
Mohan



--- On Mon, 8/4/08, William Rentfrow <[EMAIL PROTECTED]> wrote:

> From: William Rentfrow <[EMAIL PROTECTED]>
> Subject: Re: "You do not have write license" woes
> To: arslist@ARSLIST.ORG
> Date: Monday, August 4, 2008, 11:21 PM The users are configured 
> properly - I was 100% sure of that but BMC also verified this.
>
> This is AR 7.1 patch 001 for solaris for both server and mid-tier.
> The servers are separate with 1 AR Server and 4 mid-tier servers 
> connected via a netscaler load balancer.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
> Sent: Monday, August 04, 2008 3:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: "You do not have write license" woes
>
> William,
>
> Eventhough you say the system has adequate application and user 
> licenses, do the users have application write license configured 
> properly?
> Also what version of ARS and Midtier you are on though you say the 
> ITSM version is 7.0.3?
>
> Thanks,
> Mohan
>
>
>
> --- On Mon, 8/4/08, William Rentfrow
> <[EMAIL PROTECTED]> wrote:
>
> > From: William Rentfrow
> <[EMAIL PROTECTED]>
> > Subject: Re: "You do not have write license"
> woes
> > To: arslist@ARSLIST.ORG
> > Date: Monday, August 4, 2008, 4:25 PM Guest users are not allowed.
> > The user is connected as themself.
> >
> > All

Re: "You do not have write license" woes

[Gary Opela (Corporate)]

You couldn't 'borrow' their password and user id to test a system-critical 
issue?

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

Unfortunately the users with the problem are in St. Louis and the guy
with the direct access is here in the Twin Citiesso that's not
really an option.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Tuesday, August 05, 2008 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

If the user moves to a different machine, are they still experiencing
the same issues?

If so, which I'm assuming they are, have them go to the one guy's
computer who has access through the firewall, and have them log in
explicitly to one of the MT servers, bypassing the load balancer. I
really think this might be the culprit.

I know that you were having issues in your other environment without the
load balancer, but that's just it -- it's a different environment, so I
think we should not hold it as gold that it's the same issue.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

That is what I did.  The results were the same.  I am pretty sure this
is not LDAP related.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Walters, Mark
Sent: Tuesday, August 05, 2008 12:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

All of the users experiencing this problem are authenticated via AREA?
If so would you be able try the following with a user currently having
the issue?  Temporarily assign them a password in the User form to
prevent the use of AREA and see if that resolves it?

Mark



From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Tue 05/08/2008 18:12
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes



Okay, we just eliminated this as a possible cause.  The remaining
possible known suspect is the sticky bit on the web servers.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Tuesday, August 05, 2008 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

William,

Are your users using the LDAP password or the passwords from the User
form?

If they use the LDAP password and the password in the User form is
blank, then try turning off the EA chaining mode and see if the issue
persists?

We got rid of midtier login specific errors with the above settings. But
with this you need to be sure that password in user form is blank for
all users and they should only use LDAP password unless your business
needs require it in user form aswell. Also "Cross reference blank
password" must be checked.

Let know.

Thanks,
Mohan



--- On Mon, 8/4/08, William Rentfrow <[EMAIL PROTECTED]> wrote:

> From: William Rentfrow <[EMAIL PROTECTED]>
> Subject: Re: "You do not have write license" woes
> To: arslist@ARSLIST.ORG
> Date: Monday, August 4, 2008, 11:21 PM The users are configured
> properly - I was 100% sure of that but BMC also verified this.
>
> This is AR 7.1 patch 001 for solaris for both server and mid-tier.
> The servers are separate with 1 AR Server and 4 mid-tier servers
> connected via a netscaler load balancer.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
> Sent: Monday, August 04, 2008 3:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: "You do not have write license" woes
>
> William,
>
> Eventhough you say the system has adequate application and user
> licenses, do the users have application write license configured
> properly?
> Also what version of ARS and Midtier you are on though you say the
> ITSM version is 7.0.3?
>
> Thanks,
> Mohan
>
>
>
> --- On Mon, 8/4/08, William Rentfrow
> <[EMAIL PROTECTED]> wrote:
>
> > From: William Rentfrow
> <[EMAIL PROTECTED]>
> > Subject: Re: "You do not have write license"
> wo

Re: "You do not have write license" woes

[William Rentfrow]

Unfortunately the users with the problem are in St. Louis and the guy
with the direct access is here in the Twin Citiesso that's not
really an option. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Tuesday, August 05, 2008 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

If the user moves to a different machine, are they still experiencing
the same issues?

If so, which I'm assuming they are, have them go to the one guy's
computer who has access through the firewall, and have them log in
explicitly to one of the MT servers, bypassing the load balancer. I
really think this might be the culprit.

I know that you were having issues in your other environment without the
load balancer, but that's just it -- it's a different environment, so I
think we should not hold it as gold that it's the same issue.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

That is what I did.  The results were the same.  I am pretty sure this
is not LDAP related.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Walters, Mark
Sent: Tuesday, August 05, 2008 12:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

All of the users experiencing this problem are authenticated via AREA?
If so would you be able try the following with a user currently having
the issue?  Temporarily assign them a password in the User form to
prevent the use of AREA and see if that resolves it?

Mark



From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Tue 05/08/2008 18:12
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes



Okay, we just eliminated this as a possible cause.  The remaining
possible known suspect is the sticky bit on the web servers.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Tuesday, August 05, 2008 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

William,

Are your users using the LDAP password or the passwords from the User
form?

If they use the LDAP password and the password in the User form is
blank, then try turning off the EA chaining mode and see if the issue
persists?

We got rid of midtier login specific errors with the above settings. But
with this you need to be sure that password in user form is blank for
all users and they should only use LDAP password unless your business
needs require it in user form aswell. Also "Cross reference blank
password" must be checked.

Let know.

Thanks,
Mohan



--- On Mon, 8/4/08, William Rentfrow <[EMAIL PROTECTED]> wrote:

> From: William Rentfrow <[EMAIL PROTECTED]>
> Subject: Re: "You do not have write license" woes
> To: arslist@ARSLIST.ORG
> Date: Monday, August 4, 2008, 11:21 PM The users are configured 
> properly - I was 100% sure of that but BMC also verified this.
>
> This is AR 7.1 patch 001 for solaris for both server and mid-tier.
> The servers are separate with 1 AR Server and 4 mid-tier servers 
> connected via a netscaler load balancer.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
> Sent: Monday, August 04, 2008 3:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: "You do not have write license" woes
>
> William,
>
> Eventhough you say the system has adequate application and user 
> licenses, do the users have application write license configured 
> properly?
> Also what version of ARS and Midtier you are on though you say the 
> ITSM version is 7.0.3?
>
> Thanks,
> Mohan
>
>
>
> --- On Mon, 8/4/08, William Rentfrow
> <[EMAIL PROTECTED]> wrote:
>
> > From: William Rentfrow
> <[EMAIL PROTECTED]>
> > Subject: Re: "You do not have write license"
> woes
> > To: arslist@ARSLIST.ORG
> > Date: Monday, August 4, 2008, 4:25 PM Guest users are not allowed.
> > The user is connected as themself.
> >
> > All good questions! :)  So far - no indication of what
> the
> > problem.
> >
> > 
> >
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
> > Sent: Monday, August 04, 2008 3:22 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: "You do not have write license"
> woes
> >
> >
> > **
> > Another suggestion - something you 

Re: Displaying search menu's label after selecting it

[Reiser, John J]

Dan,
Are you using a search menu?
What Joe described is the way to do it with a Search menu. 
 
Basically you can set the Value Field in the search menu to same field
for the label.
Then use an Active Link on Menu / Row Choice to find the record in the
Search menu's form and set qualification string to a zTmp_Field. Then
use EXTERNAL(zTmp_Field).
 
 
That is why  I have a form for every application called XX:GenericForm
(XX being the prefix for my application) Then I use it as a search menu
source. If you set it up correctly you can even have one Search Menu
called XX:GenericMenu that you can add to multiple fields on a form. The
data stored in the XX:GenericForm handles which data goes with which
field.

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me



 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Tuesday, August 05, 2008 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Displaying search menu's label after selecting it


** 
Yes that is possible too except that you will need to create as many
temporary fields as the number of qualifications that you may want which
would also mean that it would not be dynamic.. Meaning 3 weeks later if
you felt you missed out one or needed another one, you will need to
create another temporary field to contain the qualification for that.
 
The only possible way to make it dynamic would be a control form that
contains all the qualifications for your various choices..
 
BTW I had done what you wanted by creating about 5 temporary fields as
we knew we would not have any potential growth in the number of choices
requirement. It wasn't my prefered method but time being a limitation on
that project I did adopt what you want to do and hardcoded the required
qualifications on 4 or 5 temporary fields and on opening the display
only form set the defaults and took it from there..
 
Joe

- Original Message 
From: ARS Dummie <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, August 5, 2008 6:09:20 AM
Subject: Re: Displaying search menu's label after selecting it

** 
Hi Joe,

sounds like a good idea and very flexible to maintain. But on the other
hand it is a bit oversized for my purpose.
I thought there maybe is a way to do it with some active links and a
temp field on the form where the character menu is placed on, so that I
don't have to create a new form which contains the data.

Cheers,
Dan


On Mon, Aug 4, 2008 at 7:12 PM, Joe DeSouza <[EMAIL PROTECTED]>
wrote:


** 
Dan,
 
I think I understand what you are trying to do.. Why don't you
store the external qualification that will be required for these options
you are trying to build in another form, and then depending on your
choices have your workflow to set the right quailification by querying
that form..
 
This would be a flexible solution because down the line if you
need to add more options you will just need to add entries to the other
form with those additional qualifications, while you may not need to
make any changes to your workflow if you design it to be dynamic.. What
you could do is have numeric values for each menu options and use these
same numeric values for searching the qualifications off the other form
to get the right external qualification set..
 
Cheers
 
Joe

- Original Message 
From: ARS Dummie <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, August 4, 2008 12:36:13 PM
Subject: Displaying search menu's label after selecting it

** 
Hi listers,

actually I think it should be easy...

I have a search menu with different labels than values (I wanna
use the values as an EXTERNAL qualification of a table field).
How can I get the search menu's label displayed in the selection
field after the user selected an entry from the menu? After selecting an
entry there is always the value displayed.
For example: I have a menu label ... All open tickets ... and a
menu value ... 'Status' = "open" ..., and after selecting this value
there is always the qualification displayed instead the label "All open
tickets".

Thanks for your help in advance.

Dan

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Re: "You do not have write license" woes

[Gary Opela (Corporate)]

If the user moves to a different machine, are they still experiencing the same 
issues?

If so, which I'm assuming they are, have them go to the one guy's computer who 
has access through the firewall, and have them log in explicitly to one of the 
MT servers, bypassing the load balancer. I really think this might be the 
culprit.

I know that you were having issues in your other environment without the load 
balancer, but that's just it -- it's a different environment, so I think we 
should not hold it as gold that it's the same issue.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

That is what I did.  The results were the same.  I am pretty sure this
is not LDAP related.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Walters, Mark
Sent: Tuesday, August 05, 2008 12:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

All of the users experiencing this problem are authenticated via AREA?
If so would you be able try the following with a user currently having
the issue?  Temporarily assign them a password in the User form to
prevent the use of AREA and see if that resolves it?

Mark



From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Tue 05/08/2008 18:12
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes



Okay, we just eliminated this as a possible cause.  The remaining
possible known suspect is the sticky bit on the web servers.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Tuesday, August 05, 2008 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

William,

Are your users using the LDAP password or the passwords from the User
form?

If they use the LDAP password and the password in the User form is
blank, then try turning off the EA chaining mode and see if the issue
persists?

We got rid of midtier login specific errors with the above settings. But
with this you need to be sure that password in user form is blank for
all users and they should only use LDAP password unless your business
needs require it in user form aswell. Also "Cross reference blank
password" must be checked.

Let know.

Thanks,
Mohan



--- On Mon, 8/4/08, William Rentfrow <[EMAIL PROTECTED]> wrote:

> From: William Rentfrow <[EMAIL PROTECTED]>
> Subject: Re: "You do not have write license" woes
> To: arslist@ARSLIST.ORG
> Date: Monday, August 4, 2008, 11:21 PM The users are configured
> properly - I was 100% sure of that but BMC also verified this.
>
> This is AR 7.1 patch 001 for solaris for both server and mid-tier.
> The servers are separate with 1 AR Server and 4 mid-tier servers
> connected via a netscaler load balancer.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
> Sent: Monday, August 04, 2008 3:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: "You do not have write license" woes
>
> William,
>
> Eventhough you say the system has adequate application and user
> licenses, do the users have application write license configured
> properly?
> Also what version of ARS and Midtier you are on though you say the
> ITSM version is 7.0.3?
>
> Thanks,
> Mohan
>
>
>
> --- On Mon, 8/4/08, William Rentfrow
> <[EMAIL PROTECTED]> wrote:
>
> > From: William Rentfrow
> <[EMAIL PROTECTED]>
> > Subject: Re: "You do not have write license"
> woes
> > To: arslist@ARSLIST.ORG
> > Date: Monday, August 4, 2008, 4:25 PM Guest users are not allowed.
> > The user is connected as themself.
> >
> > All good questions! :)  So far - no indication of what
> the
> > problem.
> >
> > 
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
> > Sent: Monday, August 04, 2008 3:22 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: "You do not have write license"
> woes
> >
> >
> > **
> > Another suggestion - something you might have already crossed out
> > but worth a shot..
> >
> > Is the user typing in the correct password? If not is
> the
> > system set up
> > to allow guest users? If so the user must be logging
> in as
> > a guest, and
> > hence can submit but cannot modify.. Or perhaps since
> you
> > say that you
> > are using LDAP, the LDAP password was changed but has
> not
> > yet
> > propogated, hence is logging in th

Re: "You do not have write license" woes

[William Rentfrow]

That is what I did.  The results were the same.  I am pretty sure this
is not LDAP related. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Walters, Mark
Sent: Tuesday, August 05, 2008 12:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

All of the users experiencing this problem are authenticated via AREA?
If so would you be able try the following with a user currently having
the issue?  Temporarily assign them a password in the User form to
prevent the use of AREA and see if that resolves it? 
 
Mark



From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Tue 05/08/2008 18:12
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes



Okay, we just eliminated this as a possible cause.  The remaining
possible known suspect is the sticky bit on the web servers.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Tuesday, August 05, 2008 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

William,

Are your users using the LDAP password or the passwords from the User
form?

If they use the LDAP password and the password in the User form is
blank, then try turning off the EA chaining mode and see if the issue
persists?

We got rid of midtier login specific errors with the above settings. But
with this you need to be sure that password in user form is blank for
all users and they should only use LDAP password unless your business
needs require it in user form aswell. Also "Cross reference blank
password" must be checked.

Let know.

Thanks,
Mohan



--- On Mon, 8/4/08, William Rentfrow <[EMAIL PROTECTED]> wrote:

> From: William Rentfrow <[EMAIL PROTECTED]>
> Subject: Re: "You do not have write license" woes
> To: arslist@ARSLIST.ORG
> Date: Monday, August 4, 2008, 11:21 PM The users are configured 
> properly - I was 100% sure of that but BMC also verified this.
>
> This is AR 7.1 patch 001 for solaris for both server and mid-tier. 
> The servers are separate with 1 AR Server and 4 mid-tier servers 
> connected via a netscaler load balancer.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
> Sent: Monday, August 04, 2008 3:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: "You do not have write license" woes
>
> William,
>
> Eventhough you say the system has adequate application and user 
> licenses, do the users have application write license configured 
> properly?
> Also what version of ARS and Midtier you are on though you say the 
> ITSM version is 7.0.3?
>
> Thanks,
> Mohan
>
>
>
> --- On Mon, 8/4/08, William Rentfrow
> <[EMAIL PROTECTED]> wrote:
>
> > From: William Rentfrow
> <[EMAIL PROTECTED]>
> > Subject: Re: "You do not have write license"
> woes
> > To: arslist@ARSLIST.ORG
> > Date: Monday, August 4, 2008, 4:25 PM Guest users are not allowed. 
> > The user is connected as themself.
> > 
> > All good questions! :)  So far - no indication of what
> the
> > problem.
> >
> > 
> >
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
> > Sent: Monday, August 04, 2008 3:22 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: "You do not have write license"
> woes
> >
> >
> > **
> > Another suggestion - something you might have already crossed out 
> > but worth a shot..
> > 
> > Is the user typing in the correct password? If not is
> the
> > system set up
> > to allow guest users? If so the user must be logging
> in as
> > a guest, and
> > hence can submit but cannot modify.. Or perhaps since
> you
> > say that you
> > are using LDAP, the LDAP password was changed but has
> not
> > yet
> > propogated, hence is logging in the user as a guest
> user
> > even though he
> > is typing the correct password?
> > 
> > Turn on user logging and see what you get.. also turn
> on
> > your LDAP
> > logging to verify if the user is being authenticated
> as he
> > should..
> > 
> > Cheers
> > 
> > Joe
> >
> > - Original Message 
> > From: William Rentfrow
> <[EMAIL PROTECTED]>
> > To: arslist@ARSLIST.ORG
> > Sent: Monday, August 4, 2008 3:35:06 PM
> > Subject: Re: "You do not have write license"
> woes
> >
> > Once a user gets the error it's there to stay - we
> can
> > log out and back
> > in and it's immediate.
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Grooms,
> Frederick
> > W
> > Sent: Monday, August 04, 2008 2:31 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: "You do not have write license"
> woes
> >
> > Another thing to check is your web server timeout
> settings
> > (not just the
> > ones in the Mid-Tier Config pages, but t

Re: Suggestions wanted....

[Richard Copits]

Where might I find it?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kurniadi
Sent: Tuesday, August 05, 2008 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted

I use Notepad++ to read any ARS log, it's free and you can create user
define syntax highlighting there.

For example, It's much easier to focus debugging a filter log by
assigning line containing these string:
"--> Failed qualification" with red color,
"Passed -- perform actions" with green color, and
"Checking" with blue color.

-- 
Kur Niadi


On Sat, Aug 2, 2008 at 1:14 AM, Richard Copits
<[EMAIL PROTECTED]> wrote:
> **
>
> I'm trying to find a couple of utility programs to run and hoping that
> someone
>
> may have some suggestions on where to find them:
>
>
>
> 1.   A program that will make it easier to read the contents of
any
>
> of the many log files that are available under a full 7.x ITIL
>
> system.


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Re: "You do not have write license" woes

[Walters, Mark]

All of the users experiencing this problem are authenticated via AREA?  If so 
would you be able try the following with a user currently having the issue?  
Temporarily assign them a password in the User form to prevent the use of AREA 
and see if that resolves it? 
 
Mark



From: Action Request System discussion list(ARSList) on behalf of William 
Rentfrow
Sent: Tue 05/08/2008 18:12
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes



Okay, we just eliminated this as a possible cause.  The remaining
possible known suspect is the sticky bit on the web servers.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Tuesday, August 05, 2008 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

William,

Are your users using the LDAP password or the passwords from the User
form?

If they use the LDAP password and the password in the User form is
blank, then try turning off the EA chaining mode and see if the issue
persists?

We got rid of midtier login specific errors with the above settings. But
with this you need to be sure that password in user form is blank for
all users and they should only use LDAP password unless your business
needs require it in user form aswell. Also "Cross reference blank
password" must be checked.

Let know.

Thanks,
Mohan



--- On Mon, 8/4/08, William Rentfrow <[EMAIL PROTECTED]> wrote:

> From: William Rentfrow <[EMAIL PROTECTED]>
> Subject: Re: "You do not have write license" woes
> To: arslist@ARSLIST.ORG
> Date: Monday, August 4, 2008, 11:21 PM The users are configured
> properly - I was 100% sure of that but BMC also verified this.
>
> This is AR 7.1 patch 001 for solaris for both server and mid-tier. 
> The servers are separate with 1 AR Server and 4 mid-tier servers
> connected via a netscaler load balancer.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
> Sent: Monday, August 04, 2008 3:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: "You do not have write license" woes
>
> William,
>
> Eventhough you say the system has adequate application and user
> licenses, do the users have application write license configured
> properly?
> Also what version of ARS and Midtier you are on though you say the
> ITSM version is 7.0.3?
>
> Thanks,
> Mohan
>
>
>
> --- On Mon, 8/4/08, William Rentfrow
> <[EMAIL PROTECTED]> wrote:
>
> > From: William Rentfrow
> <[EMAIL PROTECTED]>
> > Subject: Re: "You do not have write license"
> woes
> > To: arslist@ARSLIST.ORG
> > Date: Monday, August 4, 2008, 4:25 PM Guest users are not allowed. 
> > The user is connected as themself.
> > 
> > All good questions! :)  So far - no indication of what
> the
> > problem.
> >
> > 
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
> > Sent: Monday, August 04, 2008 3:22 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: "You do not have write license"
> woes
> >
> >
> > **
> > Another suggestion - something you might have already crossed out
> > but worth a shot..
> > 
> > Is the user typing in the correct password? If not is
> the
> > system set up
> > to allow guest users? If so the user must be logging
> in as
> > a guest, and
> > hence can submit but cannot modify.. Or perhaps since
> you
> > say that you
> > are using LDAP, the LDAP password was changed but has
> not
> > yet
> > propogated, hence is logging in the user as a guest
> user
> > even though he
> > is typing the correct password?
> > 
> > Turn on user logging and see what you get.. also turn
> on
> > your LDAP
> > logging to verify if the user is being authenticated
> as he
> > should..
> > 
> > Cheers
> > 
> > Joe
> >
> > - Original Message 
> > From: William Rentfrow
> <[EMAIL PROTECTED]>
> > To: arslist@ARSLIST.ORG
> > Sent: Monday, August 4, 2008 3:35:06 PM
> > Subject: Re: "You do not have write license"
> woes
> >
> > Once a user gets the error it's there to stay - we
> can
> > log out and back
> > in and it's immediate.
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Grooms,
> Frederick
> > W
> > Sent: Monday, August 04, 2008 2:31 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: "You do not have write license"
> woes
> >
> > Another thing to check is your web server timeout
> settings
> > (not just the
> > ones in the Mid-Tier Config pages, but the ones for
> the
> > actual web
> > server).  If your web server is dropping the session
> due to
> > a timeout
> > setting it might cause this issue.
> >
> > Since you said it only affects the web and not the
> user
> > tool I don't
> > believe it is a user_cache issue.
> >
> > Fred
> >
> > -Original Message-
> > From: Action Request 

Re: Displaying search menu's label after selecting it

[Joe DeSouza]

Yes that is possible too except that you will need to create as many temporary 
fields as the number of qualifications that you may want which would also mean 
that it would not be dynamic.. Meaning 3 weeks later if you felt you missed out 
one or needed another one, you will need to create another temporary field to 
contain the qualification for that.
The only possible way to make it dynamic would be a control form that contains 
all the qualifications for your various choices..
BTW I had done what you wanted by creating about 5 temporary fields as we knew 
we would not have any potential growth in the number of choices requirement. It 
wasn't my prefered method but time being a limitation on that project I did 
adopt what you want to do and hardcoded the required qualifications on 4 or 5 
temporary fields and on opening the display only form set the defaults and took 
it from there..
Joe


- Original Message 
From: ARS Dummie <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, August 5, 2008 6:09:20 AM
Subject: Re: Displaying search menu's label after selecting it

** 
Hi Joe,

sounds like a good idea and very flexible to maintain. But on the other hand it 
is a bit oversized for my purpose.
I thought there maybe is a way to do it with some active links and a temp field 
on the form where the character menu is placed on, so that I don't have to 
create a new form which contains the data.

Cheers,
Dan


On Mon, Aug 4, 2008 at 7:12 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:

** 
Dan,
 
I think I understand what you are trying to do.. Why don't you store the 
external qualification that will be required for these options you are trying 
to build in another form, and then depending on your choices have your workflow 
to set the right quailification by querying that form..
 
This would be a flexible solution because down the line if you need to add more 
options you will just need to add entries to the other form with those 
additional qualifications, while you may not need to make any changes to your 
workflow if you design it to be dynamic.. What you could do is have numeric 
values for each menu options and use these same numeric values for searching 
the qualifications off the other form to get the right external qualification 
set..
 
Cheers
 
Joe


- Original Message 
From: ARS Dummie <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, August 4, 2008 12:36:13 PM
Subject: Displaying search menu's label after selecting it

** 
Hi listers,

actually I think it should be easy...

I have a search menu with different labels than values (I wanna use the values 
as an EXTERNAL qualification of a table field).
How can I get the search menu's label displayed in the selection field after 
the user selected an entry from the menu? After selecting an entry there is 
always the value displayed.
For example: I have a menu label ... All open tickets ... and a menu value ... 
'Status' = "open" ..., and after selecting this value there is always the 
qualification displayed instead the label "All open tickets".

Thanks for your help in advance.

Dan
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__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___




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Re: "You do not have write license" woes

[William Rentfrow]

Okay, we just eliminated this as a possible cause.  The remaining
possible known suspect is the sticky bit on the web servers. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Tuesday, August 05, 2008 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

William,

Are your users using the LDAP password or the passwords from the User
form?

If they use the LDAP password and the password in the User form is
blank, then try turning off the EA chaining mode and see if the issue
persists?

We got rid of midtier login specific errors with the above settings. But
with this you need to be sure that password in user form is blank for
all users and they should only use LDAP password unless your business
needs require it in user form aswell. Also "Cross reference blank
password" must be checked.

Let know.

Thanks,
Mohan



--- On Mon, 8/4/08, William Rentfrow <[EMAIL PROTECTED]> wrote:

> From: William Rentfrow <[EMAIL PROTECTED]>
> Subject: Re: "You do not have write license" woes
> To: arslist@ARSLIST.ORG
> Date: Monday, August 4, 2008, 11:21 PM The users are configured 
> properly - I was 100% sure of that but BMC also verified this.
> 
> This is AR 7.1 patch 001 for solaris for both server and mid-tier.  
> The servers are separate with 1 AR Server and 4 mid-tier servers 
> connected via a netscaler load balancer.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
> Sent: Monday, August 04, 2008 3:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: "You do not have write license" woes
> 
> William,
> 
> Eventhough you say the system has adequate application and user 
> licenses, do the users have application write license configured 
> properly?
> Also what version of ARS and Midtier you are on though you say the 
> ITSM version is 7.0.3?
> 
> Thanks,
> Mohan
> 
> 
> 
> --- On Mon, 8/4/08, William Rentfrow
> <[EMAIL PROTECTED]> wrote:
> 
> > From: William Rentfrow
> <[EMAIL PROTECTED]>
> > Subject: Re: "You do not have write license"
> woes
> > To: arslist@ARSLIST.ORG
> > Date: Monday, August 4, 2008, 4:25 PM Guest users are not allowed.  
> > The user is connected as themself.
> >  
> > All good questions! :)  So far - no indication of what
> the
> > problem.
> > 
> > 
> > 
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
> > Sent: Monday, August 04, 2008 3:22 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: "You do not have write license"
> woes
> > 
> > 
> > **
> > Another suggestion - something you might have already crossed out 
> > but worth a shot..
> >  
> > Is the user typing in the correct password? If not is
> the
> > system set up
> > to allow guest users? If so the user must be logging
> in as
> > a guest, and
> > hence can submit but cannot modify.. Or perhaps since
> you
> > say that you
> > are using LDAP, the LDAP password was changed but has
> not
> > yet
> > propogated, hence is logging in the user as a guest
> user
> > even though he
> > is typing the correct password?
> >  
> > Turn on user logging and see what you get.. also turn
> on
> > your LDAP
> > logging to verify if the user is being authenticated
> as he
> > should..
> >  
> > Cheers
> >  
> > Joe
> > 
> > - Original Message 
> > From: William Rentfrow
> <[EMAIL PROTECTED]>
> > To: arslist@ARSLIST.ORG
> > Sent: Monday, August 4, 2008 3:35:06 PM
> > Subject: Re: "You do not have write license"
> woes
> > 
> > Once a user gets the error it's there to stay - we
> can
> > log out and back
> > in and it's immediate. 
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Grooms,
> Frederick
> > W
> > Sent: Monday, August 04, 2008 2:31 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: "You do not have write license"
> woes
> > 
> > Another thing to check is your web server timeout
> settings
> > (not just the
> > ones in the Mid-Tier Config pages, but the ones for
> the
> > actual web
> > server).  If your web server is dropping the session
> due to
> > a timeout
> > setting it might cause this issue. 
> > 
> > Since you said it only affects the web and not the
> user
> > tool I don't
> > believe it is a user_cache issue.
> > 
> > Fred
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury,
> Tauf
> > Sent: Monday, August 04, 2008 2:06 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: "You do not have write license"
> woes
> > 
> > William,
> > I'm going with Carey on this one. If you have a
> load
> > balancer, take a
> > look at how it is handling the sessions. Is it using a shorter 
> > timeout than what is configured on the mid tier? Is it storing
> the

Re: Suggestions wanted....

[Matt Reinfeldt]

Sean,

I use that tool all the time.  I believe it is still available for download
if you're logged in to the Developer's Network site.

Enjoy!

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross)
Sent: Tuesday, August 05, 2008 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted

Although this won't solve all of your requirements ... there used to be a
tool called "AR System Log Analyzer" (arwklga.exe) that a BMC rep gave me.
I don't know where to get it anymore (maybe someone on the list knows?).  I
think BMC wrote it.


It compiled all of your SQL, API, Arerror, ARFilter logs into one and then
analyzed the performance for you.  It even could put it into a html file for
you to be able to read it.

I don't think it would combine things like your assignment engine logs, CMDB
Logs etc. though.  It might 

It doesn't do it real-time though.  You have to generate the logs, run a
command that compiles them all into one giant file and then run the
analyzer.  It is a major chore but the results can be sometimes worth it.

Sean



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kurniadi
Sent: Tuesday, August 05, 2008 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted

I use Notepad++ to read any ARS log, it's free and you can create user
define syntax highlighting there.

For example, It's much easier to focus debugging a filter log by
assigning line containing these string:
"--> Failed qualification" with red color,
"Passed -- perform actions" with green color, and
"Checking" with blue color.

--
Kur Niadi


On Sat, Aug 2, 2008 at 1:14 AM, Richard Copits
<[EMAIL PROTECTED]> wrote:
> **
>
> I'm trying to find a couple of utility programs to run and hoping that
> someone
>
> may have some suggestions on where to find them:
>
>
>
> 1.   A program that will make it easier to read the contents of any
>
> of the many log files that are available under a full 7.x ITIL
>
> system.


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Re: Suggestions wanted....

[Garrison, Sean (Norcross)]

Although this won't solve all of your requirements ... there used to be a tool 
called "AR System Log Analyzer" (arwklga.exe) that a BMC rep gave me.  I don't 
know where to get it anymore (maybe someone on the list knows?).  I think BMC 
wrote it.


It compiled all of your SQL, API, Arerror, ARFilter logs into one and then 
analyzed the performance for you.  It even could put it into a html file for 
you to be able to read it.

I don't think it would combine things like your assignment engine logs, CMDB 
Logs etc. though.  It might 

It doesn't do it real-time though.  You have to generate the logs, run a 
command that compiles them all into one giant file and then run the analyzer.  
It is a major chore but the results can be sometimes worth it.

Sean



-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kurniadi
Sent: Tuesday, August 05, 2008 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted

I use Notepad++ to read any ARS log, it's free and you can create user
define syntax highlighting there.

For example, It's much easier to focus debugging a filter log by
assigning line containing these string:
"--> Failed qualification" with red color,
"Passed -- perform actions" with green color, and
"Checking" with blue color.

--
Kur Niadi


On Sat, Aug 2, 2008 at 1:14 AM, Richard Copits
<[EMAIL PROTECTED]> wrote:
> **
>
> I'm trying to find a couple of utility programs to run and hoping that
> someone
>
> may have some suggestions on where to find them:
>
>
>
> 1.   A program that will make it easier to read the contents of any
>
> of the many log files that are available under a full 7.x ITIL
>
> system.

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Re: ARSlist Awards .. Call for categories

[Howard Richter]

How about "Most educational question, that is the one that push (anyone who
answered) to think."

hbr


On 8/5/08, Gary Opela (Corporate) <[EMAIL PROTECTED]> wrote:
>
> **
>
> How about most valuable poster being broken up into ITSM and non-ITSM
> related posts!
>
>
>
> How about the person who dislikes ITSM the most. Are there any non-serious
> categories, I don't' remember all of them from the last few years.
>
>
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> *Best Product, Best People, Best Price**TM*
>
> *An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company***
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Howard Richter
> *Sent:* Tuesday, August 05, 2008 10:40 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARSlist Awards .. Call for categories
>
>
>
> **
>
> Hey I would be in the running as well.
>
>
>
> Hbr
>
>
>
> On 8/5/08, *William Rentfrow* <[EMAIL PROTECTED]> wrote:
>
> I'd vote for "Submitting the most obscure questions in the last year" but
> then I'd look like I was nominating myself.
>
> I have run into more weird stuff on my current engagement than the last 5
> years combined.
>
> William Rentfrow
> Principal Consultant, StrataCom
> [EMAIL PROTECTED]
> O 952-432-0227
> C 701-306-6157
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of Daniel
> Bloom
> Sent: Tue 8/5/2008 4:58 AM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Awards .. Call for categories
>
>
> **
>
> For those of you that have been on the list for at least a year, you know
> what this is about.
>
>
>
> For those of you that are new, the official explanatory note will be out in
> the next week.
>
>
>
> So, if you have an idea for a new category of award just let me know.
>
>
>
> Let me take this opportunity to remind people of:
>
>
>
> Our official sponsor for 2008 ARSlist Awards: Resource Management Solutions
> www.rmsportal.com 
>
> [the 14th Annual Awards].
>
>
>
> So tune up your vocal cords, and get ready to vote,
>
> More soon.
>
>
>
> More shortly ... Dan
>
> p.s. Attend the Awards Ceremony Live, at UserWorld in Miami
>
>  (just one of the many reasons to be there,
>
> Well okay, not one of the reasons,
>
> but it does fill the hour gap between
>
> the sessions and the party)
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
>
>
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = [EMAIL PROTECTED]
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor:
> www.rmsportal.com ARSlist: "Where the Answers Are" html___
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Alternate Approvers-Change Management

[Steven Iocco]

Thanks.  I can see that the approval mappings form can grow exponentially very 
quickly if you start to introduce approvals by product categorizations etc.
> Date: Tue, 5 Aug 2008 08:55:29 -0400> From: [EMAIL PROTECTED]> Subject: Re: 
> Alternate Approvers-Change Management> To: arslist@ARSLIST.ORG> > Steve - 
> when you setup your approvers in approval mapping you choose> 'group' from 
> the pull down menu and then choose the group.> > On Tue, Aug 5, 2008 at 8:45 
> AM, Steven Iocco <[EMAIL PROTECTED]> wrote:> > **> > I have a situation where 
> I need a group to be an alternate approver to an> > individual. The group is 
> the service desk, is there any way to easily> > accomplish this without 
> listing all of the SD members in the alternate> > approvers tab? The group 
> changes day to day.> > Thanks> > Steve> > __Platinum Sponsor: 
> www.rmsportal.com ARSlist: "Where the Answers Are"> > html___> > 
> ___>
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Re: Suggestions wanted....

[Kurniadi]

I use Notepad++ to read any ARS log, it's free and you can create user
define syntax highlighting there.

For example, It's much easier to focus debugging a filter log by
assigning line containing these string:
"--> Failed qualification" with red color,
"Passed -- perform actions" with green color, and
"Checking" with blue color.

-- 
Kur Niadi


On Sat, Aug 2, 2008 at 1:14 AM, Richard Copits
<[EMAIL PROTECTED]> wrote:
> **
>
> I'm trying to find a couple of utility programs to run and hoping that
> someone
>
> may have some suggestions on where to find them:
>
>
>
> 1.   A program that will make it easier to read the contents of any
>
> of the many log files that are available under a full 7.x ITIL
>
> system.

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Re: "You do not have write license" woes

[LJ Longwing]

Well...I was thinking if it's entirely replicatable, then if you could get
one of those users onto that workstation, you should be able to easily
eliminate the load balancers...:)

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes


** 
No - it is not possible due to the way our firewalling, etc, is configured.
There is no direct path to the mid-tier except from one user workstation
that is used by the Unix administrator.  We're firewalled off and secured 9
ways from Sunday.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, August 05, 2008 9:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes


** 
Do you have any method to bypass the load balancer for some of these users?
have them connect directly to a specific web server...that should eliminate
the load balancer fairly easily if you have that capability.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 8:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes


** 
No resolution yet! :)
 
We are investigating the "sticky" settings on the load balancer.  It was
supposed to be set - whether or not it is actually set remains a mystery.
 
One thing I do know though is that we experienced this problem previously in
our QA environment which does not have a load balancer - it's a single MT
server.  But that was even less frequent than the occurrence here.
 
Does anyone know how/when/if the MT checks user licenses? I would have
thought it didn't do it at all - it seems like an API or possibly workflow
function on the AR Server but I could be wrong about that.
William Rentfrow

Principal Consultant, StrataCom

[EMAIL PROTECTED]

O 952-432-0227

C 701-306-6157

  _  

From: Action Request System discussion list(ARSList) on behalf of Darrell
Reading
Sent: Tue 8/5/2008 8:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes


** 
Was there ever a resolution for this, and was the sticky bit ever set?  The
thread got so long, I lost track of everything that happened in it.
 
 
   
 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, August 04, 2008 23:06
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes


** 
I think my earlier message from yahoo didn't get through..
 
Can you check to see that some users do not have a duplicate record in the
user_cache table? Do a count(*) and then a count(distinct username) on
user_cache and see if it returns a different result.. If count(*) returns
more records you have potential duplicates in your user_cache table..
 
Joe
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BOXI users with large data quantities

[William Rentfrow]

Is anyone else using BOXI or CE to print reports on the web in an
environment with large data quantities?
 
We have it set up and working - users can print an Incident just fine
once they get the Active X control installed.
 
However - this customer does about 3000 Incidents/day.  Consequently the
data adds up fast.  If we run a report like "All open incidents" or
something it just times out and goes to a 404/Page not found screen.

We've checked all the timeouts we could.  I set my workstation browser
registry "keepalive" session setting to 600,000 MS (10 min) and
everything on the BOXI server is set to 20 minutes.  The IIS settings
are the same as well for "keepalive".
 
In the WUT the report takes 3-4 minutes to run - so I believe adequate
time is allowed.  However, the timeout screen happens after 5 minutes
(roughly) instead of the 10+ I'd expect.  Clearly something is just
giving up - but I have no idea what.
 
Anyone have any ideas?
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
 

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Re: ARSlist Awards .. Call for categories

[Gary Opela (Corporate)]

How about most valuable poster being broken up into ITSM and non-ITSM related 
posts!

How about the person who dislikes ITSM the most. Are there any non-serious 
categories, I don't' remember all of them from the last few years.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Howard Richter
Sent: Tuesday, August 05, 2008 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Awards .. Call for categories

**
Hey I would be in the running as well.

Hbr


On 8/5/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
I'd vote for "Submitting the most obscure questions in the last year" but then 
I'd look like I was nominating myself.

I have run into more weird stuff on my current engagement than the last 5 years 
combined.

William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Daniel Bloom
Sent: Tue 8/5/2008 4:58 AM
To: arslist@ARSLIST.ORG
Subject: ADM: ARSlist Awards .. Call for categories


**

For those of you that have been on the list for at least a year, you know what 
this is about.



For those of you that are new, the official explanatory note will be out in the 
next week.



So, if you have an idea for a new category of award just let me know.



Let me take this opportunity to remind people of:



Our official sponsor for 2008 ARSlist Awards: Resource Management Solutions 
www.rmsportal.com 

[the 14th Annual Awards].



So tune up your vocal cords, and get ready to vote,

More soon.



More shortly ... Dan

p.s. Attend the Awards Ceremony Live, at UserWorld in Miami

 (just one of the many reasons to be there,

Well okay, not one of the reasons,

but it does fill the hour gap between

the sessions and the party)



__Platinum Sponsor: www.rmsportal.com ARSlist: "Where 
the Answers Are" html___

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www.arslist.org
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the Answers Are"



--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: 
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Re: OT - RE Job Column Technologies is Seeking Contractor for a San Antonio, TX based project- 2 + months

[Gary Opela (Corporate)]

Poor Tyrone. I'm sure we've all posted to the list in err. I hope if I ever do 
again, that Clair is out of the office!

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Sanford, Claire
Sent: Tuesday, August 05, 2008 10:35 AM
To: arslist@ARSLIST.ORG
Subject: OT - RE Job Column Technologies is Seeking Contractor for a San 
Antonio, TX based project- 2 + months
Importance: Low

Ya know what... I was going to bite my tongue and not respond to this...
but it is raining here (non hurricane event) and the parking lot is
empty and I had to be here at 5am!

T. Dee you replied to the list as a whole regarding a job posting,
asking if you could work remotely.  Did you read the post?

"We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and
do implementation onsite."

A couple of key phrases... "Run Workshops" and "Onsite" these generally
mean work at the location.

We now return you to your regularly scheduled List.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, August 05, 2008 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Column Technologies is Seeking Contractor for a San
Antonio, TX based project- 2 + months

Melissa - if Column is able to let me work remotely I would be
interested in applying.

On Tue, Aug 5, 2008 at 11:11 AM, Melissa Wish <[EMAIL PROTECTED]>
wrote:
> **
>
> We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and
do
> implementation onsite.  If you're interested, please email your rate,
> availability and resume as a PDF or MS Word document to
[EMAIL PROTECTED]
> T&E is not included in the rate- you will bill us separately for that.
The
> duration is 2 + months and it can start in mid - late August...early
September
> if needed
>
>
>
> Thanks!
>
> Melissa Wish
> Corporate Recruiter
> Column Technologies, Inc.
> Home Office: 718-399-2136
> Cell/Evenings: 917-748-7104
> E-Fax: 646-349-3799
> Email: [EMAIL PROTECTED]
> www.columnit.com
>
> BMC Remedy Partner of the Year 2000 - 2004
>
> BMC Solution Partner of the Year 2004 - 2006
>
> BMC Fastest Growing Worldwide Partner - 2006
>
> Inc. 500 Fastest Growing Private Companies - 2006
>
> BMC 2007 Americas and Worldwide Top Solution Provider
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers
> Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
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Re: OT - RE Job Column Technologies is Seeking Contractor for a San Antonio, TX based project- 2 + months

[Hugo Ruesga]

Quite rude!
 
I guess whenever that this kind of post regarding jobs are sent or post to the 
list It's always better to contact directly to the person that sends the post
 
Have a nice day

Hugo Ruesga perotsystems® US  972.577.7000MX +52 (33) 3332.3868
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> Date: Tue, 5 Aug 2008 10:35:01 -0500> From: [EMAIL PROTECTED]> Subject: OT - 
> RE Job Column Technologies is Seeking Contractor for a San Antonio, TX based 
> project- 2 + months> To: arslist@ARSLIST.ORG> > Ya know what... I was going 
> to bite my tongue and not respond to this...> but it is raining here (non 
> hurricane event) and the parking lot is> empty and I had to be here at 5am!> 
> > T. Dee you replied to the list as a whole regarding a job posting,> asking 
> if you could work remotely. Did you read the post?> > "We are seeking a 
> Senior Remedy Consultant to run ITSM 7 workshops and> do implementation 
> onsite."> > A couple of key phrases... "Run Workshops" and "Onsite" these 
> generally> mean work at the location. > > We now return you to your regularly 
> scheduled List.> > > -Original Message-> From: Action Request System 
> discussion list(ARSList)> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee> 
> Sent: Tuesday, August 05, 2008 10:19 AM> To: arslist@ARSLIST.ORG> Subject: 
> Re: Job: Column Technologies is Seeking Contractor for a San> Antonio, TX 
> based project- 2 + months> > Melissa - if Column is able to let me work 
> remotely I would be> interested in applying.> > On Tue, Aug 5, 2008 at 11:11 
> AM, Melissa Wish <[EMAIL PROTECTED]>> wrote:> > **> >> > We are seeking a 
> Senior Remedy Consultant to run ITSM 7 workshops and> do> > implementation 
> onsite. If you're interested, please email your rate,> > availability and 
> resume as a PDF or MS Word document to> [EMAIL PROTECTED]> > T&E is not 
> included in the rate- you will bill us separately for that.> The> > duration 
> is 2 + months and it can start in mid - late August...early> September> > if 
> needed> >> >> >> > Thanks!> >> > Melissa Wish> > Corporate Recruiter> > 
> Column Technologies, Inc.> > Home Office: 718-399-2136> > Cell/Evenings: 
> 917-748-7104> > E-Fax: 646-349-3799> > Email: [EMAIL PROTECTED]> > 
> www.columnit.com> >> > BMC Remedy Partner of the Year 2000 - 2004> >> > BMC 
> Solution Partner of the Year 2004 - 2006> >> > BMC Fastest Growing Worldwide 
> Partner - 2006> >> > Inc. 500 Fastest Growing Private Companies - 2006> >> > 
> BMC 2007 Americas and Worldwide Top Solution Provider> >> > __Platinum 
> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"> > html___ 
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the> Answers> > Are" 
> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the> > Answers 
> Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist:> "Where> > the 
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Re: "You do not have write license" woes

[Mohan Panchangmath]

Good. Try turning OFF the external authentication chaining mode and cross 
reference blank password checked in. do you see the same issue?


--- On Tue, 8/5/08, William Rentfrow <[EMAIL PROTECTED]> wrote:

> From: William Rentfrow <[EMAIL PROTECTED]>
> Subject: Re: "You do not have write license" woes
> To: arslist@ARSLIST.ORG
> Date: Tuesday, August 5, 2008, 11:39 AM
> All users are using LDAP authentication - and all users are
> set to a
> blank password in the CTM:People and User form. 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Mohan
> Panchangmath
> Sent: Tuesday, August 05, 2008 9:40 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: "You do not have write license" woes
> 
> William,
> 
> Are your users using the LDAP password or the passwords
> from the User
> form?
> 
> If they use the LDAP password and the password in the User
> form is
> blank, then try turning off the EA chaining mode and see if
> the issue
> persists?
> 
> We got rid of midtier login specific errors with the above
> settings. But
> with this you need to be sure that password in user form is
> blank for
> all users and they should only use LDAP password unless
> your business
> needs require it in user form aswell. Also "Cross
> reference blank
> password" must be checked.
> 
> Let know.
> 
> Thanks,
> Mohan
> 
> 
> 
> --- On Mon, 8/4/08, William Rentfrow
> <[EMAIL PROTECTED]> wrote:
> 
> > From: William Rentfrow
> <[EMAIL PROTECTED]>
> > Subject: Re: "You do not have write license"
> woes
> > To: arslist@ARSLIST.ORG
> > Date: Monday, August 4, 2008, 11:21 PM The users are
> configured 
> > properly - I was 100% sure of that but BMC also
> verified this.
> > 
> > This is AR 7.1 patch 001 for solaris for both server
> and mid-tier.  
> > The servers are separate with 1 AR Server and 4
> mid-tier servers 
> > connected via a netscaler load balancer.
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Mohan
> Panchangmath
> > Sent: Monday, August 04, 2008 3:43 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: "You do not have write license"
> woes
> > 
> > William,
> > 
> > Eventhough you say the system has adequate application
> and user 
> > licenses, do the users have application write license
> configured 
> > properly?
> > Also what version of ARS and Midtier you are on though
> you say the 
> > ITSM version is 7.0.3?
> > 
> > Thanks,
> > Mohan
> > 
> > 
> > 
> > --- On Mon, 8/4/08, William Rentfrow
> > <[EMAIL PROTECTED]> wrote:
> > 
> > > From: William Rentfrow
> > <[EMAIL PROTECTED]>
> > > Subject: Re: "You do not have write
> license"
> > woes
> > > To: arslist@ARSLIST.ORG
> > > Date: Monday, August 4, 2008, 4:25 PM Guest users
> are not allowed.  
> > > The user is connected as themself.
> > >  
> > > All good questions! :)  So far - no indication of
> what
> > the
> > > problem.
> > > 
> > > 
> > > 
> > > From: Action Request System discussion
> list(ARSList) 
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Joe
> DeSouza
> > > Sent: Monday, August 04, 2008 3:22 PM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: "You do not have write
> license"
> > woes
> > > 
> > > 
> > > **
> > > Another suggestion - something you might have
> already crossed out 
> > > but worth a shot..
> > >  
> > > Is the user typing in the correct password? If
> not is
> > the
> > > system set up
> > > to allow guest users? If so the user must be
> logging
> > in as
> > > a guest, and
> > > hence can submit but cannot modify.. Or perhaps
> since
> > you
> > > say that you
> > > are using LDAP, the LDAP password was changed but
> has
> > not
> > > yet
> > > propogated, hence is logging in the user as a
> guest
> > user
> > > even though he
> > > is typing the correct password?
> > >  
> > > Turn on user logging and see what you get.. also
> turn
> > on
> > > your LDAP
> > > logging to verify if the user is being
> authenticated
> > as he
> > > should..
> > >  
> > > Cheers
> > >  
> > > Joe
> > > 
> > > - Original Message 
> > > From: William Rentfrow
> > <[EMAIL PROTECTED]>
> > > To: arslist@ARSLIST.ORG
> > > Sent: Monday, August 4, 2008 3:35:06 PM
> > > Subject: Re: "You do not have write
> license"
> > woes
> > > 
> > > Once a user gets the error it's there to stay
> - we
> > can
> > > log out and back
> > > in and it's immediate. 
> > > 
> > > -Original Message-
> > > From: Action Request System discussion
> list(ARSList) 
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Grooms,
> > Frederick
> > > W
> > > Sent: Monday, August 04, 2008 2:31 PM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: "You do not have write
> license"
> > woes
> > > 
> > > Another thing to check is your web server timeout
> > settings
> > > (not just the
> > > ones in the Mid-Tier Config pages, but the ones
> for
> > the
> > > actual web
> > > server).  If your web server

Re: OT - RE Job Column Technologies is Seeking Contractor for a San Antonio, TX based project- 2 + months

[Scott Parrish]

T. Dee. . . Ya know what? Someone correct me if I'm wrong, but, you know, I
bet 99.% of the list could care less that you posted to the list rather
than sending Melissa an email. If this is the worst I have to put up with
today, then I'd say it's going to be a good day.

We all make mistakes, I don't believe you deserved what you received.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, August 05, 2008 11:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - RE Job Column Technologies is Seeking Contractor for a San
Antonio, TX based project- 2 + months

My apologies Claire - this was done in error - I apologize for any
inconvenience this may have caused.


On Tue, Aug 5, 2008 at 11:35 AM, Sanford, Claire
<[EMAIL PROTECTED]> wrote:
> Ya know what... I was going to bite my tongue and not respond to this...
> but it is raining here (non hurricane event) and the parking lot is
> empty and I had to be here at 5am!
>
> T. Dee you replied to the list as a whole regarding a job posting,
> asking if you could work remotely.  Did you read the post?
>
> "We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and
> do implementation onsite."
>
> A couple of key phrases... "Run Workshops" and "Onsite" these generally
> mean work at the location.
>
> We now return you to your regularly scheduled List.
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Tuesday, August 05, 2008 10:19 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Job: Column Technologies is Seeking Contractor for a San
> Antonio, TX based project- 2 + months
>
> Melissa - if Column is able to let me work remotely I would be
> interested in applying.
>
> On Tue, Aug 5, 2008 at 11:11 AM, Melissa Wish <[EMAIL PROTECTED]>
> wrote:
>> **
>>
>> We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and
> do
>> implementation onsite.  If you're interested, please email your rate,
>> availability and resume as a PDF or MS Word document to
> [EMAIL PROTECTED]
>> T&E is not included in the rate- you will bill us separately for that.
> The
>> duration is 2 + months and it can start in mid - late August...early
> September
>> if needed
>>
>>
>>
>> Thanks!
>>
>> Melissa Wish
>> Corporate Recruiter
>> Column Technologies, Inc.
>> Home Office: 718-399-2136
>> Cell/Evenings: 917-748-7104
>> E-Fax: 646-349-3799
>> Email: [EMAIL PROTECTED]
>> www.columnit.com
>>
>> BMC Remedy Partner of the Year 2000 - 2004
>>
>> BMC Solution Partner of the Year 2004 - 2006
>>
>> BMC Fastest Growing Worldwide Partner - 2006
>>
>> Inc. 500 Fastest Growing Private Companies - 2006
>>
>> BMC 2007 Americas and Worldwide Top Solution Provider
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
> Answers
>> Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
>> Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist:
> "Where
>> the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com
> ARSlist:
>> "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com
>> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor:
>> www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum
>> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
>
> 
> ___
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>
>

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>


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Re: OT - RE Job Column Technologies is Seeking Contractor for a San Antonio, TX based project- 2 + months

[T. Dee]

My apologies Claire - this was done in error - I apologize for any
inconvenience this may have caused.


On Tue, Aug 5, 2008 at 11:35 AM, Sanford, Claire
<[EMAIL PROTECTED]> wrote:
> Ya know what... I was going to bite my tongue and not respond to this...
> but it is raining here (non hurricane event) and the parking lot is
> empty and I had to be here at 5am!
>
> T. Dee you replied to the list as a whole regarding a job posting,
> asking if you could work remotely.  Did you read the post?
>
> "We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and
> do implementation onsite."
>
> A couple of key phrases... "Run Workshops" and "Onsite" these generally
> mean work at the location.
>
> We now return you to your regularly scheduled List.
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Tuesday, August 05, 2008 10:19 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Job: Column Technologies is Seeking Contractor for a San
> Antonio, TX based project- 2 + months
>
> Melissa - if Column is able to let me work remotely I would be
> interested in applying.
>
> On Tue, Aug 5, 2008 at 11:11 AM, Melissa Wish <[EMAIL PROTECTED]>
> wrote:
>> **
>>
>> We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and
> do
>> implementation onsite.  If you're interested, please email your rate,
>> availability and resume as a PDF or MS Word document to
> [EMAIL PROTECTED]
>> T&E is not included in the rate- you will bill us separately for that.
> The
>> duration is 2 + months and it can start in mid - late August...early
> September
>> if needed
>>
>>
>>
>> Thanks!
>>
>> Melissa Wish
>> Corporate Recruiter
>> Column Technologies, Inc.
>> Home Office: 718-399-2136
>> Cell/Evenings: 917-748-7104
>> E-Fax: 646-349-3799
>> Email: [EMAIL PROTECTED]
>> www.columnit.com
>>
>> BMC Remedy Partner of the Year 2000 - 2004
>>
>> BMC Solution Partner of the Year 2004 - 2006
>>
>> BMC Fastest Growing Worldwide Partner - 2006
>>
>> Inc. 500 Fastest Growing Private Companies - 2006
>>
>> BMC 2007 Americas and Worldwide Top Solution Provider
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
> Answers
>> Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
>> Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist:
> "Where
>> the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com
> ARSlist:
>> "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com
>> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor:
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>> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
>
> 
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> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: "You do not have write license" woes

[William Rentfrow]

No - it is not possible due to the way our firewalling, etc, is
configured.  There is no direct path to the mid-tier except from one
user workstation that is used by the Unix administrator.  We're
firewalled off and secured 9 ways from Sunday.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, August 05, 2008 9:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes


** 
Do you have any method to bypass the load balancer for some of these
users?  have them connect directly to a specific web server...that
should eliminate the load balancer fairly easily if you have that
capability.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 8:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes


** 
No resolution yet! :)
 
We are investigating the "sticky" settings on the load balancer.  It was
supposed to be set - whether or not it is actually set remains a
mystery.
 
One thing I do know though is that we experienced this problem
previously in our QA environment which does not have a load balancer -
it's a single MT server.  But that was even less frequent than the
occurrence here.
 
Does anyone know how/when/if the MT checks user licenses? I would have
thought it didn't do it at all - it seems like an API or possibly
workflow function on the AR Server but I could be wrong about that.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of
Darrell Reading
Sent: Tue 8/5/2008 8:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes


** 
Was there ever a resolution for this, and was the sticky bit ever set?
The thread got so long, I lost track of everything that happened in it.
 
 
  
 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, August 04, 2008 23:06
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes


** 
I think my earlier message from yahoo didn't get through..
 
Can you check to see that some users do not have a duplicate record in
the user_cache table? Do a count(*) and then a count(distinct username)
on user_cache and see if it returns a different result.. If count(*)
returns more records you have potential duplicates in your user_cache
table..
 
Joe
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Re: ARSlist Awards .. Call for categories

[Howard Richter]

Hey I would be in the running as well.

Hbr


On 8/5/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
>
> I'd vote for "Submitting the most obscure questions in the last year" but
> then I'd look like I was nominating myself.
>
> I have run into more weird stuff on my current engagement than the last 5
> years combined.
>
> William Rentfrow
> Principal Consultant, StrataCom
> [EMAIL PROTECTED]
> O 952-432-0227
> C 701-306-6157
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of Daniel
> Bloom
> Sent: Tue 8/5/2008 4:58 AM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Awards .. Call for categories
>
>
> **
>
> For those of you that have been on the list for at least a year, you know
> what this is about.
>
>
>
> For those of you that are new, the official explanatory note will be out in
> the next week.
>
>
>
> So, if you have an idea for a new category of award just let me know.
>
>
>
> Let me take this opportunity to remind people of:
>
>
>
> Our official sponsor for 2008 ARSlist Awards: Resource Management Solutions
> www.rmsportal.com 
>
> [the 14th Annual Awards].
>
>
>
> So tune up your vocal cords, and get ready to vote,
>
> More soon.
>
>
>
> More shortly ... Dan
>
> p.s. Attend the Awards Ceremony Live, at UserWorld in Miami
>
>  (just one of the many reasons to be there,
>
> Well okay, not one of the reasons,
>
> but it does fill the hour gap between
>
> the sessions and the party)
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
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>
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>



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: "You do not have write license" woes

[William Rentfrow]

All users are using LDAP authentication - and all users are set to a
blank password in the CTM:People and User form. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Tuesday, August 05, 2008 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

William,

Are your users using the LDAP password or the passwords from the User
form?

If they use the LDAP password and the password in the User form is
blank, then try turning off the EA chaining mode and see if the issue
persists?

We got rid of midtier login specific errors with the above settings. But
with this you need to be sure that password in user form is blank for
all users and they should only use LDAP password unless your business
needs require it in user form aswell. Also "Cross reference blank
password" must be checked.

Let know.

Thanks,
Mohan



--- On Mon, 8/4/08, William Rentfrow <[EMAIL PROTECTED]> wrote:

> From: William Rentfrow <[EMAIL PROTECTED]>
> Subject: Re: "You do not have write license" woes
> To: arslist@ARSLIST.ORG
> Date: Monday, August 4, 2008, 11:21 PM The users are configured 
> properly - I was 100% sure of that but BMC also verified this.
> 
> This is AR 7.1 patch 001 for solaris for both server and mid-tier.  
> The servers are separate with 1 AR Server and 4 mid-tier servers 
> connected via a netscaler load balancer.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
> Sent: Monday, August 04, 2008 3:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: "You do not have write license" woes
> 
> William,
> 
> Eventhough you say the system has adequate application and user 
> licenses, do the users have application write license configured 
> properly?
> Also what version of ARS and Midtier you are on though you say the 
> ITSM version is 7.0.3?
> 
> Thanks,
> Mohan
> 
> 
> 
> --- On Mon, 8/4/08, William Rentfrow
> <[EMAIL PROTECTED]> wrote:
> 
> > From: William Rentfrow
> <[EMAIL PROTECTED]>
> > Subject: Re: "You do not have write license"
> woes
> > To: arslist@ARSLIST.ORG
> > Date: Monday, August 4, 2008, 4:25 PM Guest users are not allowed.  
> > The user is connected as themself.
> >  
> > All good questions! :)  So far - no indication of what
> the
> > problem.
> > 
> > 
> > 
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
> > Sent: Monday, August 04, 2008 3:22 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: "You do not have write license"
> woes
> > 
> > 
> > **
> > Another suggestion - something you might have already crossed out 
> > but worth a shot..
> >  
> > Is the user typing in the correct password? If not is
> the
> > system set up
> > to allow guest users? If so the user must be logging
> in as
> > a guest, and
> > hence can submit but cannot modify.. Or perhaps since
> you
> > say that you
> > are using LDAP, the LDAP password was changed but has
> not
> > yet
> > propogated, hence is logging in the user as a guest
> user
> > even though he
> > is typing the correct password?
> >  
> > Turn on user logging and see what you get.. also turn
> on
> > your LDAP
> > logging to verify if the user is being authenticated
> as he
> > should..
> >  
> > Cheers
> >  
> > Joe
> > 
> > - Original Message 
> > From: William Rentfrow
> <[EMAIL PROTECTED]>
> > To: arslist@ARSLIST.ORG
> > Sent: Monday, August 4, 2008 3:35:06 PM
> > Subject: Re: "You do not have write license"
> woes
> > 
> > Once a user gets the error it's there to stay - we
> can
> > log out and back
> > in and it's immediate. 
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Grooms,
> Frederick
> > W
> > Sent: Monday, August 04, 2008 2:31 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: "You do not have write license"
> woes
> > 
> > Another thing to check is your web server timeout
> settings
> > (not just the
> > ones in the Mid-Tier Config pages, but the ones for
> the
> > actual web
> > server).  If your web server is dropping the session
> due to
> > a timeout
> > setting it might cause this issue. 
> > 
> > Since you said it only affects the web and not the
> user
> > tool I don't
> > believe it is a user_cache issue.
> > 
> > Fred
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury,
> Tauf
> > Sent: Monday, August 04, 2008 2:06 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: "You do not have write license"
> woes
> > 
> > William,
> > I'm going with Carey on this one. If you have a
> load
> > balancer, take a
> > look at how it is handling the sessions. Is it using a shorter 
> > timeout than what is configured on the mid tier? Is it storing
> the
> > cooki

OT - RE Job Column Technologies is Seeking Contractor for a San Antonio, TX based project- 2 + months

[Sanford, Claire]

Ya know what... I was going to bite my tongue and not respond to this...
but it is raining here (non hurricane event) and the parking lot is
empty and I had to be here at 5am!

T. Dee you replied to the list as a whole regarding a job posting,
asking if you could work remotely.  Did you read the post?

"We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and
do implementation onsite."

A couple of key phrases... "Run Workshops" and "Onsite" these generally
mean work at the location.  

We now return you to your regularly scheduled List.
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, August 05, 2008 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Column Technologies is Seeking Contractor for a San
Antonio, TX based project- 2 + months

Melissa - if Column is able to let me work remotely I would be
interested in applying.

On Tue, Aug 5, 2008 at 11:11 AM, Melissa Wish <[EMAIL PROTECTED]>
wrote:
> **
>
> We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and
do
> implementation onsite.  If you're interested, please email your rate,
> availability and resume as a PDF or MS Word document to
[EMAIL PROTECTED]
> T&E is not included in the rate- you will bill us separately for that.
The
> duration is 2 + months and it can start in mid - late August...early
September
> if needed
>
>
>
> Thanks!
>
> Melissa Wish
> Corporate Recruiter
> Column Technologies, Inc.
> Home Office: 718-399-2136
> Cell/Evenings: 917-748-7104
> E-Fax: 646-349-3799
> Email: [EMAIL PROTECTED]
> www.columnit.com
>
> BMC Remedy Partner of the Year 2000 - 2004
>
> BMC Solution Partner of the Year 2004 - 2006
>
> BMC Fastest Growing Worldwide Partner - 2006
>
> Inc. 500 Fastest Growing Private Companies - 2006
>
> BMC 2007 Americas and Worldwide Top Solution Provider
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers
> Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
> Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist:
"Where
> the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com
ARSlist:
> "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com
> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor:
> www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum
> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___


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Re: Job: Column Technologies is Seeking Contractor for a San Antonio, TX based project- 2 + months

[Melissa Wish]

Unfortunately it's onsite :(

Melissa Wish 
Corporate Recruiter 
Column Technologies, Inc. 
Home Office: 718-399-2136 
Cell/Evenings: 917-748-7104 
E-Fax: 646-349-3799 
Email: [EMAIL PROTECTED] 
www.columnit.com 

BMC Remedy Partner of the Year 2000 - 2004  

BMC Solution Partner of the Year 2004 - 2006  

BMC Fastest Growing Worldwide Partner - 2006 

Inc. 500 Fastest Growing Private Companies - 2006 

BMC 2007 Americas and Worldwide Top Solution Provider


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, August 05, 2008 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Column Technologies is Seeking Contractor for a San
Antonio, TX based project- 2 + months

Melissa - if Column is able to let me work remotely I would be
interested in applying.

On Tue, Aug 5, 2008 at 11:11 AM, Melissa Wish <[EMAIL PROTECTED]> wrote:
> **
>
> We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and do
> implementation onsite.  If you're interested, please email your rate,
> availability and resume as a PDF or MS Word document to
[EMAIL PROTECTED]
> T&E is not included in the rate- you will bill us separately for that. The
> duration is 2 + months and it can start in mid - late August.early
September
> if needed
>
>
>
> Thanks!
>
> Melissa Wish
> Corporate Recruiter
> Column Technologies, Inc.
> Home Office: 718-399-2136
> Cell/Evenings: 917-748-7104
> E-Fax: 646-349-3799
> Email: [EMAIL PROTECTED]
> www.columnit.com
>
> BMC Remedy Partner of the Year 2000 - 2004
>
> BMC Solution Partner of the Year 2004 - 2006
>
> BMC Fastest Growing Worldwide Partner - 2006
>
> Inc. 500 Fastest Growing Private Companies - 2006
>
> BMC 2007 Americas and Worldwide Top Solution Provider
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
> Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where
> the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist:
> "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com
> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor:
> www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum
> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___


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Re: Job Opportunity: Remedy Developer in Oklahoma City, OK -- Custom development

[Gary Opela (Corporate)]

We have a job posting for a remedy developer.
The candidate would be performing internal company work, as well as some 
contract work.
You must be able to attain a secret security clearance. We'll take care of 
that, as long as you haven't done anything that would prevent you from getting 
one.

You will need to be able to develop new remedy applications from the ground up, 
from beginning to end.

It's all custom development, as far as the in-house development is concerned.

Please visit http://www.lcibest.com/Showcareers.aspx?ID=1027 for details.

Email me directly if you have questions. Apply for the job through the link 
listed above.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: Job: Column Technologies is Seeking Contractor for a San Antonio, TX based project- 2 + months

[T. Dee]

Melissa - if Column is able to let me work remotely I would be
interested in applying.

On Tue, Aug 5, 2008 at 11:11 AM, Melissa Wish <[EMAIL PROTECTED]> wrote:
> **
>
> We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and do
> implementation onsite.  If you're interested, please email your rate,
> availability and resume as a PDF or MS Word document to [EMAIL PROTECTED]
> T&E is not included in the rate- you will bill us separately for that. The
> duration is 2 + months and it can start in mid – late August…early September
> if needed
>
>
>
> Thanks!
>
> Melissa Wish
> Corporate Recruiter
> Column Technologies, Inc.
> Home Office: 718-399-2136
> Cell/Evenings: 917-748-7104
> E-Fax: 646-349-3799
> Email: [EMAIL PROTECTED]
> www.columnit.com
>
> BMC Remedy Partner of the Year 2000 – 2004
>
> BMC Solution Partner of the Year 2004 - 2006
>
> BMC Fastest Growing Worldwide Partner – 2006
>
> Inc. 500 Fastest Growing Private Companies – 2006
>
> BMC 2007 Americas and Worldwide Top Solution Provider
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
> Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where
> the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist:
> "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com
> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor:
> www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum
> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___

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Job: Column Technologies is Seeking Contractor for a San Antonio, TX based project- 2 + months

[Melissa Wish]

We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and do
implementation onsite.  If you're interested, please email your rate,
availability and resume as a PDF or MS Word document to [EMAIL PROTECTED]
T&E is not included in the rate- you will bill us separately for that. The
duration is 2 + months and it can start in mid - late August.early September
if needed

 

Thanks!

Melissa Wish 
Corporate Recruiter 
Column Technologies, Inc. 
Home Office: 718-399-2136 
Cell/Evenings: 917-748-7104 
E-Fax: 646-349-3799 
Email: [EMAIL PROTECTED] 
www.columnit.com 

BMC Remedy Partner of the Year 2000 - 2004  

BMC Solution Partner of the Year 2004 - 2006  

BMC Fastest Growing Worldwide Partner - 2006 

Inc. 500 Fastest Growing Private Companies - 2006 

BMC 2007 Americas and Worldwide Top Solution Provider 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where
the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist:
"Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com
ARSlist: "Where the Answers Are" html___ __Platinum Sponsor:
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Re: "You do not have write license" woes

[Mohan Panchangmath]

William,

Are your users using the LDAP password or the passwords from the User form?

If they use the LDAP password and the password in the User form is blank, then 
try turning off the EA chaining mode and see if the issue persists?

We got rid of midtier login specific errors with the above settings. But with 
this you need to be sure that password in user form is blank for all users and 
they should only use LDAP password unless your business needs require it in 
user form aswell. Also "Cross reference blank password" must be checked.

Let know.

Thanks,
Mohan



--- On Mon, 8/4/08, William Rentfrow <[EMAIL PROTECTED]> wrote:

> From: William Rentfrow <[EMAIL PROTECTED]>
> Subject: Re: "You do not have write license" woes
> To: arslist@ARSLIST.ORG
> Date: Monday, August 4, 2008, 11:21 PM
> The users are configured properly - I was 100% sure of that
> but BMC also
> verified this.
> 
> This is AR 7.1 patch 001 for solaris for both server and
> mid-tier.  The
> servers are separate with 1 AR Server and 4 mid-tier
> servers connected
> via a netscaler load balancer.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Mohan
> Panchangmath
> Sent: Monday, August 04, 2008 3:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: "You do not have write license" woes
> 
> William,
> 
> Eventhough you say the system has adequate application and
> user
> licenses, do the users have application write license
> configured
> properly?
> Also what version of ARS and Midtier you are on though you
> say the ITSM
> version is 7.0.3?
> 
> Thanks,
> Mohan
> 
> 
> 
> --- On Mon, 8/4/08, William Rentfrow
> <[EMAIL PROTECTED]> wrote:
> 
> > From: William Rentfrow
> <[EMAIL PROTECTED]>
> > Subject: Re: "You do not have write license"
> woes
> > To: arslist@ARSLIST.ORG
> > Date: Monday, August 4, 2008, 4:25 PM
> > Guest users are not allowed.  The user is connected as
> > themself.
> >  
> > All good questions! :)  So far - no indication of what
> the
> > problem.
> > 
> > 
> > 
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
> > Sent: Monday, August 04, 2008 3:22 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: "You do not have write license"
> woes
> > 
> > 
> > ** 
> > Another suggestion - something you might have already
> > crossed out but
> > worth a shot..
> >  
> > Is the user typing in the correct password? If not is
> the
> > system set up
> > to allow guest users? If so the user must be logging
> in as
> > a guest, and
> > hence can submit but cannot modify.. Or perhaps since
> you
> > say that you
> > are using LDAP, the LDAP password was changed but has
> not
> > yet
> > propogated, hence is logging in the user as a guest
> user
> > even though he
> > is typing the correct password?
> >  
> > Turn on user logging and see what you get.. also turn
> on
> > your LDAP
> > logging to verify if the user is being authenticated
> as he
> > should..
> >  
> > Cheers
> >  
> > Joe
> > 
> > - Original Message 
> > From: William Rentfrow
> <[EMAIL PROTECTED]>
> > To: arslist@ARSLIST.ORG
> > Sent: Monday, August 4, 2008 3:35:06 PM
> > Subject: Re: "You do not have write license"
> woes
> > 
> > Once a user gets the error it's there to stay - we
> can
> > log out and back
> > in and it's immediate. 
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Grooms,
> Frederick
> > W
> > Sent: Monday, August 04, 2008 2:31 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: "You do not have write license"
> woes
> > 
> > Another thing to check is your web server timeout
> settings
> > (not just the
> > ones in the Mid-Tier Config pages, but the ones for
> the
> > actual web
> > server).  If your web server is dropping the session
> due to
> > a timeout
> > setting it might cause this issue. 
> > 
> > Since you said it only affects the web and not the
> user
> > tool I don't
> > believe it is a user_cache issue.
> > 
> > Fred
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury,
> Tauf
> > Sent: Monday, August 04, 2008 2:06 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: "You do not have write license"
> woes
> > 
> > William,
> > I'm going with Carey on this one. If you have a
> load
> > balancer, take a
> > look at how it is handling the sessions. Is it using a
> > shorter timeout
> > than what is configured on the mid tier? Is it storing
> the
> > cookie
> > properly? 
> > 
> > Tauf Chowdhury | Forest Laboratories, Inc.
> > Sr. Analyst
> > Office: 631.858.7765
> > 
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of William
> Rentfrow
> > Sent: Monday, August 04, 2008 2:37 PM
> > To: arslist@ARSLIST.ORG
> > Subject

Re: "You do not have write license" woes

[LJ Longwing]

Do you have any method to bypass the load balancer for some of these users?
have them connect directly to a specific web server...that should eliminate
the load balancer fairly easily if you have that capability.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 8:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes


** 
No resolution yet! :)
 
We are investigating the "sticky" settings on the load balancer.  It was
supposed to be set - whether or not it is actually set remains a mystery.
 
One thing I do know though is that we experienced this problem previously in
our QA environment which does not have a load balancer - it's a single MT
server.  But that was even less frequent than the occurrence here.
 
Does anyone know how/when/if the MT checks user licenses? I would have
thought it didn't do it at all - it seems like an API or possibly workflow
function on the AR Server but I could be wrong about that.
William Rentfrow

Principal Consultant, StrataCom

[EMAIL PROTECTED]

O 952-432-0227

C 701-306-6157

  _  

From: Action Request System discussion list(ARSList) on behalf of Darrell
Reading
Sent: Tue 8/5/2008 8:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes


** 
Was there ever a resolution for this, and was the sticky bit ever set?  The
thread got so long, I lost track of everything that happened in it.
 
 
   
 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, August 04, 2008 23:06
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes


** 
I think my earlier message from yahoo didn't get through..
 
Can you check to see that some users do not have a duplicate record in the
user_cache table? Do a count(*) and then a count(distinct username) on
user_cache and see if it returns a different result.. If count(*) returns
more records you have potential duplicates in your user_cache table..
 
Joe
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** This
email and any files transmitted with it are confidential and intended solely
for the individual or entity to whom they are addressed. If you have
received this email in error destroy it immediately.
**
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** 

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Re: ARSlist Awards .. Call for categories

[William Rentfrow]

I'd vote for "Submitting the most obscure questions in the last year" but then 
I'd look like I was nominating myself.
 
I have run into more weird stuff on my current engagement than the last 5 years 
combined.
 
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Daniel Bloom
Sent: Tue 8/5/2008 4:58 AM
To: arslist@ARSLIST.ORG
Subject: ADM: ARSlist Awards .. Call for categories


** 

For those of you that have been on the list for at least a year, you know what 
this is about.

 

For those of you that are new, the official explanatory note will be out in the 
next week.

 

So, if you have an idea for a new category of award just let me know.

 

Let me take this opportunity to remind people of:

 

Our official sponsor for 2008 ARSlist Awards: Resource Management Solutions 
www.rmsportal.com  

[the 14th Annual Awards].

 

So tune up your vocal cords, and get ready to vote,

More soon.

 

More shortly ... Dan

p.s. Attend the Awards Ceremony Live, at UserWorld in Miami

  (just one of the many reasons to be there,

Well okay, not one of the reasons, 

but it does fill the hour gap between

the sessions and the party)

 

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Re: "You do not have write license" woes

[LJ Longwing]

How about User logging?  At the time the user connects it tells you what
type of license is allocated...user licenses at least, not sure about app
licenseworth a check at least.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 9:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes


** 

Nothing in the error logs.

 

Even more frustrating - there's nothing in ANY of the logs when this happens
- nothing client side, nothing server side, nothing in the MT logs.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ
Sent: Monday, August 04, 2008 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

 

William,

 

What's your environment?  I know this may sound odd, but whenever I've seen
this problem, it usually ended up being related to running out of resources
on the server (I.e. Temp space, memory, etc.).  If this randomly happens
with different users, you may want to check things there.  The many times,
I've seen this issue, there was usually some type of related MALLOC errors
in the log files.

 

Leonard

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

 

Guest users are not allowed.  The user is connected as themself.

 

All good questions! :)  So far - no indication of what the problem.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Monday, August 04, 2008 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

** 

Another suggestion - something you might have already crossed out but worth
a shot..

 

Is the user typing in the correct password? If not is the system set up to
allow guest users? If so the user must be logging in as a guest, and hence
can submit but cannot modify.. Or perhaps since you say that you are using
LDAP, the LDAP password was changed but has not yet propogated, hence is
logging in the user as a guest user even though he is typing the correct
password?

 

Turn on user logging and see what you get.. also turn on your LDAP logging
to verify if the user is being authenticated as he should..

 

Cheers

 

Joe

 

- Original Message 
From: William Rentfrow <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, August 4, 2008 3:35:06 PM
Subject: Re: "You do not have write license" woes

Once a user gets the error it's there to stay - we can log out and back in
and it's immediate. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Monday, August 04, 2008 2:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

Another thing to check is your web server timeout settings (not just the
ones in the Mid-Tier Config pages, but the ones for the actual web server).
If your web server is dropping the session due to a timeout setting it might
cause this issue. 

Since you said it only affects the web and not the user tool I don't believe
it is a user_cache issue.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf
Sent: Monday, August 04, 2008 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

William,
I'm going with Carey on this one. If you have a load balancer, take a look
at how it is handling the sessions. Is it using a shorter timeout than what
is configured on the mid tier? Is it storing the cookie properly? 

Tauf Chowdhury | Forest Laboratories, Inc.
Sr. Analyst
Office: 631.858.7765


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

Hm.this bears some investigating.  I do not know for sure. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Monday, August 04, 2008 1:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

William,

Just a WAG...

Maybe you have a web server cluster that is behind a load balancer that
is not using a Sticky session?

( Maybe the user has a valid license but is trying to "switch IP
Addresses" in a way that is confusing the ARS server?)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Mon, Aug 4, 2008 at 1:59 PM, William Ren

Re: "You do not have write license" woes

[William Rentfrow]

No resolution yet! :)
 
We are investigating the "sticky" settings on the load balancer.  It was 
supposed to be set - whether or not it is actually set remains a mystery.
 
One thing I do know though is that we experienced this problem previously in 
our QA environment which does not have a load balancer - it's a single MT 
server.  But that was even less frequent than the occurrence here.
 
Does anyone know how/when/if the MT checks user licenses? I would have thought 
it didn't do it at all - it seems like an API or possibly workflow function on 
the AR Server but I could be wrong about that.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Darrell 
Reading
Sent: Tue 8/5/2008 8:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes


** 
Was there ever a resolution for this, and was the sticky bit ever set?  The 
thread got so long, I lost track of everything that happened in it.
 
 
  
 

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Joe D'Souza
Sent: Monday, August 04, 2008 23:06
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes


** 
I think my earlier message from yahoo didn't get through..
 
Can you check to see that some users do not have a duplicate record in the 
user_cache table? Do a count(*) and then a count(distinct username) on 
user_cache and see if it returns a different result.. If count(*) returns more 
records you have potential duplicates in your user_cache table..
 
Joe
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** This 
email and any files transmitted with it are confidential and intended solely 
for the individual or entity to whom they are addressed. If you have received 
this email in error destroy it immediately. 
** Wal-Mart 
Confidential 
** 

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Re: Salary in Bay Area

[Tortolero, Joseph]

I don't know about that, I have had offers from Co's in SF SJ and the
East Bay and all have been in the 120k range. As far as contracting
goes...I charge 100 plus expenses or 125 all inclusive and have been
doing that for over 10 years with steady work the whole time. I take 2
months in the summer off and from the 15th of Nov to the 5 of Jan never
had to worry about getting work or the rate.

 

Thank you,

-j

 

Joe Tortolero

Remedy Consultant

Desk - 561-682-2780

Cell  - 561-665-1363

[EMAIL PROTECTED]  

 

 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel
Sent: Tuesday, August 05, 2008 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

 

You might price yourself out of a job!

 

While the SF Bay Area is an expensive place to live, often that has
nothing to do with compensation.  For $120K + benefits, you would have
to be a stellar Remedy developer with solid credentials, and you would
need to find an employer with a strong need for an permanent fulltime AR
System or ITSM developer.  Good luck with that.  San Jose has no
shortage of developers so you will have plenty of competition.  Feel
free to contact me directly (off the ARSlist) if you are interested in
contacting some local headhunters.

 

An alternative is consulting/contracting, where rates of $50/hour -
$100/hour are possible.  The equivalent of $120K salary plus 33% burden
rate is $160K/year, or $80/hour.  Going through an agency will reduce
your compensation by 30-40%, so an engagement billing at $100/hour would
be $60-70/hour to you.  Check the job boards (Dice, Monster, etc.) for
availability.

 

Also, are you strictly looking at San Jose, or would you also consider
opportunities on the peninsula or in San Francisco?

 

-- Bing

 

Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tortolero, Joseph
Sent: Tuesday, August 05, 2008 5:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

** 

At least 120k a year plus benefits. The Bay Area is one of the most
expensive areas to live in the country.

 

Thank you,

-j

 

Joe Tortolero

Remedy Consultant

Desk - 561-682-2780

Cell  - 561-665-1363

[EMAIL PROTECTED]  

 



 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz
Sent: Monday, August 04, 2008 11:00 PM
To: arslist@ARSLIST.ORG
Subject: OT:Salary in Bay Area

 

** 

Hi List


I was just wondering if someone offered you a full time job in the San
Jose area, what kind of salary would you be looking for?

Say you were a fairly senior Remedy Developer with over 12 years of
experience with Remedy.

 

many thanks for any suggestions in advance

 

shafqat


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html___ 

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Re: Salary in Bay Area

[Bradford Bingel]

You might price yourself out of a job!
 
While the SF Bay Area is an expensive place to live, often that has nothing
to do with compensation.  For $120K + benefits, you would have to be a
stellar Remedy developer with solid credentials, and you would need to find
an employer with a strong need for an permanent fulltime AR System or ITSM
developer.  Good luck with that.  San Jose has no shortage of developers so
you will have plenty of competition.  Feel free to contact me directly (off
the ARSlist) if you are interested in contacting some local headhunters.
 
An alternative is consulting/contracting, where rates of $50/hour -
$100/hour are possible.  The equivalent of $120K salary plus 33% burden rate
is $160K/year, or $80/hour.  Going through an agency will reduce your
compensation by 30-40%, so an engagement billing at $100/hour would be
$60-70/hour to you.  Check the job boards (Dice, Monster, etc.) for
availability.
 
Also, are you strictly looking at San Jose, or would you also consider
opportunities on the peninsula or in San Francisco?
 
-- Bing
 
Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)


  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tortolero, Joseph
Sent: Tuesday, August 05, 2008 5:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area


** 

At least 120k a year plus benefits. The Bay Area is one of the most
expensive areas to live in the country.

 

Thank you,

-j

 


Joe Tortolero

Remedy Consultant

Desk - 561-682-2780

Cell  - 561-665-1363

  [EMAIL PROTECTED]

 



 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz
Sent: Monday, August 04, 2008 11:00 PM
To: arslist@ARSLIST.ORG
Subject: OT:Salary in Bay Area

 

** 


Hi List


I was just wondering if someone offered you a full time job in the San Jose
area, what kind of salary would you be looking for?

Say you were a fairly senior Remedy Developer with over 12 years of
experience with Remedy.

 

many thanks for any suggestions in advance

 

shafqat


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html___ 

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Re: "You do not have write license" woes

[Darrell Reading]

Was there ever a resolution for this, and was the sticky bit ever set?
The thread got so long, I lost track of everything that happened in it.
 
 
 
 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, August 04, 2008 23:06
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes


** 
I think my earlier message from yahoo didn't get through..
 
Can you check to see that some users do not have a duplicate record in
the user_cache table? Do a count(*) and then a count(distinct username)
on user_cache and see if it returns a different result.. If count(*)
returns more records you have potential duplicates in your user_cache
table..
 
Joe
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html___ 



-
**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are
addressed. If you have received this email in error destroy it
immediately.
**
Wal-Mart Confidential
**


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Column Technologies is Seeking Contractor for a San Antonio, TX based project- 2 + months

[Melissa Wish]

We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and do
implementation onsite.  If you're interested, please email your rate,
availability and resume as a PDF or MS Word document to [EMAIL PROTECTED]
T&E is not included in the rate- you will bill us separately for that. The
duration is 2 + months and it can start in mid - late August.early September
if needed

 

Thanks!

Melissa Wish 
Corporate Recruiter 
Column Technologies, Inc. 
Home Office: 718-399-2136 
Cell/Evenings: 917-748-7104 
E-Fax: 646-349-3799 
Email: [EMAIL PROTECTED] 
www.columnit.com 

BMC Remedy Partner of the Year 2000 - 2004  

BMC Solution Partner of the Year 2004 - 2006  

BMC Fastest Growing Worldwide Partner - 2006 

Inc. 500 Fastest Growing Private Companies - 2006 

BMC 2007 Americas and Worldwide Top Solution Provider 

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Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where
the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist:
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Re: Alternate Approvers-Change Management

[T. Dee]

Steve - when you setup your approvers in approval mapping you choose
'group' from the pull down menu and then choose the group.

On Tue, Aug 5, 2008 at 8:45 AM, Steven Iocco <[EMAIL PROTECTED]> wrote:
> **
> I have a situation where I need a group to be an alternate approver to an
> individual.  The group is the service desk, is there any way to easily
> accomplish this without listing all of the SD members in the alternate
> approvers tab?  The group changes day to day.
> Thanks
> Steve
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Alternate Approvers-Change Management

[Steven Iocco]

I have a situation where I need a group to be an alternate approver to an 
individual.  The group is the service desk, is there any way to easily 
accomplish this without listing all of the SD members in the alternate 
approvers tab?  The group changes day to day.
Thanks
Steve
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Re: Approval Mappings

[T. Dee]

When you create your "Approval mappings" you can specify an
"Individual" or a "Group" - with the group anyone in that group can
approve the Change.  As for Alternate approvers the individual that
you setup to Approve will need to setup an alternate approver in the
People Form.  Note only the user can do this and they must specify an
"end date".

You may want to setup a Global Approver as well in case someone is off
sick or something.



On Sun, Aug 3, 2008 at 11:26 AM, Steven Iocco <[EMAIL PROTECTED]> wrote:
> **
> Hello ARS list.  I am creating approval mappings and need to obtain an
> approval for either Person A or Person B at implementation phase.  Is the
> best way to accomplish this via a support group whos members are not set to
> assignment availability=YES?  Also, 2nd part to the question...If I want to
> have an alternate approver for this scenario and I want it to be a group
> such as the service desk, how would this be accomplished?
> Thanks in advance.
> Steve
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: Salary in Bay Area

[Tortolero, Joseph]

At least 120k a year plus benefits. The Bay Area is one of the most
expensive areas to live in the country.

 

Thank you,

-j

 

Joe Tortolero

Remedy Consultant

Desk - 561-682-2780

Cell  - 561-665-1363

[EMAIL PROTECTED]  

 

 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz
Sent: Monday, August 04, 2008 11:00 PM
To: arslist@ARSLIST.ORG
Subject: OT:Salary in Bay Area

 

** 

Hi List


I was just wondering if someone offered you a full time job in the San
Jose area, what kind of salary would you be looking for?

Say you were a fairly senior Remedy Developer with over 12 years of
experience with Remedy.

 

many thanks for any suggestions in advance

 

shafqat


__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


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Re: Displaying search menu's label after selecting it

[ARS Dummie]

Hi Joe,

sounds like a good idea and very flexible to maintain. But on the other hand
it is a bit oversized for my purpose.
I thought there maybe is a way to do it with some active links and a temp
field on the form where the character menu is placed on, so that I don't
have to create a new form which contains the data.

Cheers,
Dan

On Mon, Aug 4, 2008 at 7:12 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:

> **
> Dan,
>
> I think I understand what you are trying to do.. Why don't you store the
> external qualification that will be required for these options you are
> trying to build in another form, and then depending on your choices have
> your workflow to set the right quailification by querying that form..
>
> This would be a flexible solution because down the line if you need to add
> more options you will just need to add entries to the other form with those
> additional qualifications, while you may not need to make any changes to
> your workflow if you design it to be dynamic.. What you could do is have
> numeric values for each menu options and use these same numeric values for
> searching the qualifications off the other form to get the right external
> qualification set..
>
> Cheers
>
> Joe
>
> - Original Message 
> From: ARS Dummie <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Monday, August 4, 2008 12:36:13 PM
> Subject: Displaying search menu's label after selecting it
>
> ** Hi listers,
>
> actually I think it should be easy...
>
> I have a search menu with different labels than values (I wanna use the
> values as an EXTERNAL qualification of a table field).
> How can I get the search menu's label displayed in the selection field
> after the user selected an entry from the menu? After selecting an entry
> there is always the value displayed.
> For example: I have a menu label ... All open tickets ... and a menu value
> ... 'Status' = "open" ..., and after selecting this value there is always
> the qualification displayed instead the label "All open tickets".
>
> Thanks for your help in advance.
>
> Dan
>
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Re: Silent Installation

[Ramy S. Ayoub]

Hi Jham and Fred ,

Issue has been resolved by copying the files (,iss and .exe) in Temp folder
and run command line for installation , it seems that the Microsoft SMS
doesn't support such installation.

Regards and Thanks ,
Ramy Ayoub
Vodafone


On Tue, Aug 5, 2008 at 10:02 AM, Ramy S. Ayoub <[EMAIL PROTECTED]> wrote:

>
>
> -- Forwarded message --
> From: jham36 <[EMAIL PROTECTED]>
> Date: Mon, Aug 4, 2008 at 9:27 PM
> Subject: Re: Silent Installation
> To: arslist@arslist.org
>
>
> I had some problems in doing this silent install.  I needed to have
> two answer files.  One for an upgrade and one for a new install.  I
> was able to work with this, but I came across another problem.  I
> needed two more answer files.  One for a new install on a machine that
> was going to need a reboot after install and another for an upgrade
> that was going to need a reboot after install.  That's 4 total answer
> files.
> There was no way for me to tell which machines would need a reboot
> before the install failed.  I would get error code 3 missing
> information if I used the wrong answer file.
> This became too difficult to manage and automate.
> We use BMC Conuration Management to do software installs.  I created a
> custom package and manually added in all the files and registry keys.
> I also created a separate install for the Crystal reports viewer that
> had a convenient msi file and attached that install to the User Tool
> install through policy manager.
>
> James
>
> On Aug 4, 12:02 pm, "Ramy S. Ayoub" <[EMAIL PROTECTED]> wrote:
> > Fred ,
> >
> > Can i have the script command ?
> >
> > Ramy
> >
> > On Mon, Aug 4, 2008 at 5:33 PM, Grooms, Frederick W <
> >
> >
> >
> >
> >
> > [EMAIL PROTECTED]> wrote:
> > > ** This is the way we have had our Desktop (Microsoft SMS) team push
> the
> > > client.  One thing we did was to have the script copy the install to
> the
> > > user's local machine and run it from there.
> >
> > > The command line was:
> > >C:\Temp\Remedy\User.exe -s -SMS -f1C:\Temp\Remedy\User7.iss
> > > -f2C:\Temp\Remedy\User_Install.log
> >
> > > I did some searching on the InstallShield site and found the SMS
> > > parameter.  That parameter tells the install to keep network
> connections
> > > open until the install has finished.  When installing it from a local
> drive
> > > it is not really needed (We had added it before we decided to have the
> > > install copy the files to the user's local drive).  Also there can be
> no
> > > spaces between the -f1 and the install script path (the same with the
> -f2
> > > and the log file path).
> >
> > > Also you need to make sure the install is run under a user's login that
> has
> > > administrator rights on the PC, and then give the user who will be
> running
> > > Remedy full rights to the Home Directory.
> >
> > > Fred
> >
> > >  --
> > >  *From:* Action Request System discussion list(ARSList) [mailto:
> > > [EMAIL PROTECTED] *On Behalf Of *Ramy S. Ayoub
> > > *Sent:* Monday, August 04, 2008 9:18 AM
> > > *To:* [EMAIL PROTECTED]
> > > *Subject:* Re: Silent Installation
> >
> > >Hi Fred ,
> >
> > > The Desktop Team tired with this switches , basically after the
> > > installation is done without any errors ,but the User Tool still not
> > > installed
> > > Ramy
> > > On Mon, Aug 4, 2008 at 5:07 PM, Grooms, Frederick W <
> > > [EMAIL PROTECTED]> wrote:
> >
> > >>   Yes
> >
> > >> BMC has a white paper on creating a silent install script (Silent
> Install
> > >> of Remedy User.pdf) that will give you the command line parameters.
>  It is
> > >> basically the standard Install Shield parameters.  Note: There is a
> typo on
> > >> page 8 (creating an uninstall script. The table says -s when it should
> say
> > >> -r)
> >
> > >> Fred
> >
> > >>  --
> > >> *From:* Action Request System discussion list(ARSList) [mailto:
> > >> [EMAIL PROTECTED] *On Behalf Of *Ramy S. Ayoub
> > >> *Sent:* Monday, August 04, 2008 4:20 AM
> > >> *To:* [EMAIL PROTECTED]
> > >> *Subject:* Silent Installation
> >
> > >>Hi All ,
> >
> > >> There is any Silent Installation for Remedy User version 7.x
> >
> > >> Regards
> >
> > >> Ramy Ayoub
> >
> > >  __Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
> > > html___
> >
> >
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ADM: ARSlist Awards .. Call for categories

[Daniel Bloom]

For those of you that have been on the list for at least a year, you know
what this is about.

 

For those of you that are new, the official explanatory note will be out in
the next week.

 

So, if you have an idea for a new category of award just let me know.

 

Let me take this opportunity to remind people of:

 

Our official sponsor for 2008 ARSlist Awards: Resource Management Solutions
www.rmsportal.com  

[the 14th Annual Awards].

 

So tune up your vocal cords, and get ready to vote,

More soon.

 

More shortly . Dan

p.s. Attend the Awards Ceremony Live, at UserWorld in Miami

  (just one of the many reasons to be there,

Well okay, not one of the reasons, 

but it does fill the hour gap between

the sessions and the party)

 


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