Re: Table field - saving preferences
Hi Dave Are you really not able to right click on that field or when you right click then you are not getting preferences-Save. If you are not getting preferences-save when ever you right click .for this do following setting through Admin tool. Go to properties of List field. And select table labels tab and check there is preferences in Header. If there is blank fill up Preferences and save it. Then check through User tool, is it coming or not. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Thursday, September 04, 2008 12:05 AM To: arslist@ARSLIST.ORG Subject: Table field - saving preferences Hi all, I've got a display only form with a list field on it. Users aren't able to right click and save preferences on it (like column width, etc), the option to Save just isn't on there. Pretty sure I'm just missing an easy setting or something. Thanks in advance ARS 7.0.1 p007, SQL2K, Win2K3 Dave Drake - Remedy Administrator _ CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Wrong request element for consuming webservice (ARS 6.3)
Hi guys! I have a problem. The operation is used as the request element name instead of the name specified in the WSDL. Let me explain further: I'm trying to consume a webservice with a Set Fields action and I have a WSDL which I can access. When I load this WSDL in my Set Fields action, I get to choose a webservice: BPELprocessSubUnits and an operation: process. Then I set up the mappings and save. The WSDL defines a request element, something like BPELsubUnitsProcessRequest. However, when I consume the webservice, I see that process, not BPELsubUnitsProcessRequest is placed in the soap body!!! I'm using Remedy Administrator 6.3 patch 024, and the server has the same version and patch level. What can be causing this? It's doing my head in... -- View this message in context: http://www.nabble.com/Wrong-request-element-for-consuming-webservice-%28ARS-6.3%29-tp19308789p19308789.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Deselect Button
Hi Everybody, I'm working in ARS 7.1 in web and I need to delete the button Deselect in Attachment Pool. I tried a couple of things without success. Any Idea? Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC UserWorld Miami is being rescheduled
Hey David Easter why hasn't an official email gone out from BMC letting those that signed up know that this has been cancelled? It is just wrong that I am finding this out 2nd hand. Once again thank goodness for the ARS List. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, August 29, 2008 12:08 AM To: arslist@ARSLIST.ORG Subject: FYI: BMC UserWorld Miami is being rescheduled ** FYI - http://www.bmc.com/userworld/miami/ Breaking News: BMC UserWorld Miami is being rescheduled Unwavering Commitment to a Great Conference. New Conference Dates Location Coming Soon. BMC UserWorld is on the move. We have received notification from the Fontainebleau Miami Beach Hotel, planned location of UserWorld Miami, that they will not be able to open for business in time for our event. Our priority is providing customers and partners with a world-class event in an outstanding venue, so we are rescheduling the conference. If you have already registered for the Miami conference, we are sorry for any inconvenience this may cause you and hope that you can join us at the rescheduled event. Watch your email for additional information and instructions pertaining to prepaid registration fees and pre-booked travel and hotel arrangements. We will update this site as soon as the new dates and location are confirmed. I do not have any further information on this topic, but I wanted to let the community know of the rescheduling as soon as it was announced. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC UserWorld Miami is being rescheduled
Brian, I have received an official e-mail from BMC. Not sure what the distribution on it was, but there has been 'official' communication. Matt R. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, September 04, 2008 8:22 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Hey David Easter why hasn't an official email gone out from BMC letting those that signed up know that this has been cancelled? It is just wrong that I am finding this out 2nd hand. Once again thank goodness for the ARS List. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, August 29, 2008 12:08 AM To: arslist@ARSLIST.ORG Subject: FYI: BMC UserWorld Miami is being rescheduled ** FYI - http://www.bmc.com/userworld/miami/ Breaking News: BMC UserWorld Miami is being rescheduled Unwavering Commitment to a Great Conference. New Conference Dates Location Coming Soon. BMC UserWorld is on the move. We have received notification from the Fontainebleau Miami Beach Hotel, planned location of UserWorld Miami, that they will not be able to open for business in time for our event. Our priority is providing customers and partners with a world-class event in an outstanding venue, so we are rescheduling the conference. If you have already registered for the Miami conference, we are sorry for any inconvenience this may cause you and hope that you can join us at the rescheduled event. Watch your email for additional information and instructions pertaining to prepaid registration fees and pre-booked travel and hotel arrangements. We will update this site as soon as the new dates and location are confirmed. I do not have any further information on this topic, but I wanted to let the community know of the rescheduling as soon as it was announced. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC UserWorld Miami is being rescheduled
** Brian, While I didn't get anything because I had registered, our Sales Rep was good enough to send us an email with some info shortly after Dave Easter sent an email to the list. Dave - [EMAIL PROTECTED] (Wireless) From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Thu Sep 04 09:22:24 2008 Subject: Re: BMC UserWorld Miami is being rescheduled Hey David Easter why hasn't an official email gone out from BMC letting those that signed up know that this has been cancelled? It is just wrong that I am finding this out 2nd hand. Once again thank goodness for the ARS List. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, August 29, 2008 12:08 AM To: arslist@ARSLIST.ORG Subject: FYI: BMC UserWorld Miami is being rescheduled ** FYI - http://www.bmc.com/userworld/miami/ Breaking News: BMC UserWorld Miami is being rescheduled Unwavering Commitment to a Great Conference. New Conference Dates Location Coming Soon. BMC UserWorld is on the move. We have received notification from the Fontainebleau Miami Beach Hotel, planned location of UserWorld Miami, that they will not be able to open for business in time for our event. Our priority is providing customers and partners with a world-class event in an outstanding venue, so we are rescheduling the conference. If you have already registered for the Miami conference, we are sorry for any inconvenience this may cause you and hope that you can join us at the rescheduled event. Watch your email for additional information and instructions pertaining to prepaid registration fees and pre-booked travel and hotel arrangements. We will update this site as soon as the new dates and location are confirmed. I do not have any further information on this topic, but I wanted to let the community know of the rescheduling as soon as it was announced. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: BMC UserWorld Miami is being rescheduled
I'd like to echo that David Easter's message to the ARSList is the only official communication I got about this. I contacted my sales rep, but I got the impression that my inquiry was the first he had heard about it as well. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, September 04, 2008 8:22 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Hey David Easter why hasn't an official email gone out from BMC letting those that signed up know that this has been cancelled? It is just wrong that I am finding this out 2nd hand. Once again thank goodness for the ARS List. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.comhttp://www.scholastic.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, August 29, 2008 12:08 AM To: arslist@ARSLIST.ORG Subject: FYI: BMC UserWorld Miami is being rescheduled ** FYI - http://www.bmc.com/userworld/miami/ Breaking News: BMC UserWorld Miami is being rescheduled Unwavering Commitment to a Great Conference. New Conference Dates Location Coming Soon. BMC UserWorld is on the move. We have received notification from the Fontainebleau Miami Beach Hotel, planned location of UserWorld Miami, that they will not be able to open for business in time for our event. Our priority is providing customers and partners with a world-class event in an outstanding venue, so we are rescheduling the conference. If you have already registered for the Miami conference, we are sorry for any inconvenience this may cause you and hope that you can join us at the rescheduled event. Watch your email for additional information and instructions pertaining to prepaid registration fees and pre-booked travel and hotel arrangements. We will update this site as soon as the new dates and location are confirmed. I do not have any further information on this topic, but I wanted to let the community know of the rescheduling as soon as it was announced. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Ports to be used for email engine
I don't believe you want to change the port for the 6.3 email engine. What OS are you using? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah Sent: Wednesday, September 03, 2008 4:18 PM To: arslist@ARSLIST.ORG Subject: Re: Ports to be used for email engine Here is the error msg Application has started Version: version name Using JRE: 1.5.0_11 Checking connection to server: servername... loaded library Successfully connected. MessageType: 0 MessageNum: 4900 MessageText: Invalid Value. AppendedText: m_bLoggedIn MessageType: 0 MessageNum: 4900 MessageText: Invalid Value. AppendedText: m_bLoggedIn at com.remedy.arsys.emaildaemon.ARSystemModule.generateGUID(ARSystemModule. java:357) at com.remedy.arsys.emaildaemon.ARSystemHandler.publish(ARSystemHandler.jav a:120) at java.util.logging.Logger.log(Logger.java:452) at com.remedy.arsys.emaildaemon.LoggingModule.doWork(LoggingModule.java:80) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Sep 3, 2008 1:39:12 PM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Message not in catalog; Message number = 90 servername(0) : RPC: Miscellaneous tli error - An event requires attentionNo such file or directory MessageType: 0 MessageNum: 4900 MessageText: Invalid Value. AppendedText: m_bLoggedIn MessageType: 0 MessageNum: 4900 MessageText: Invalid Value. AppendedText: m_bLoggedIn at com.remedy.arsys.emaildaemon.ARSystemModule.generateGUID(ARSystemModule. java:357) at com.remedy.arsys.emaildaemon.ARSystemHandler.publish(ARSystemHandler.jav a:120) at java.util.logging.Logger.log(Logger.java:452) at com.remedy.arsys.emaildaemon.LoggingModule.doWork(LoggingModule.java:80) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Sep 3, 2008 1:41:12 PM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Message not in catalog; Message number = 90 servername(0) : RPC: Miscellaneous tli error - An event requires attentionNo such file or directory Any ideas? Thanks in advance. Regards, Chintan --- On Wed, 9/3/08, Chintan Shah [EMAIL PROTECTED] wrote: From: Chintan Shah [EMAIL PROTECTED] Subject: Ports to be used for email engine To: arslist@arslist.org Date: Wednesday, September 3, 2008, 12:53 PM Hi all, We changed the default port of 1099 to 1118 in EmailDaemon.properties file and since then email engine is not working. Does it require a server restart to load new properties? Are there other ports that can be used? Running same versions of Remedy and email engine(6.03 patch 22). Regards, Chintan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Ports to be used for email engine
There is nothing wrong with changing the rmi port, in fact it's pretty much required if you want things to work properly, as fb, email, and many other non remedy products like to use port 1099 as their rmi port. Axton Grams On Thu, Sep 4, 2008 at 9:47 AM, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** I don't believe you want to change the port for the 6.3 email engine. What OS are you using? -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Chintan Shah *Sent:* Wednesday, September 03, 2008 4:18 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Ports to be used for email engine Here is the error msg Application has started Version: version name Using JRE: 1.5.0_11 Checking connection to server: servername... loaded library Successfully connected. MessageType: 0 MessageNum: 4900 MessageText: Invalid Value. AppendedText: m_bLoggedIn MessageType: 0 MessageNum: 4900 MessageText: Invalid Value. AppendedText: m_bLoggedIn at com.remedy.arsys.emaildaemon.ARSystemModule.generateGUID(ARSystemModule.java:357) at com.remedy.arsys.emaildaemon.ARSystemHandler.publish(ARSystemHandler.java:120) at java.util.logging.Logger.log(Logger.java:452) at com.remedy.arsys.emaildaemon.LoggingModule.doWork(LoggingModule.java:80) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Sep 3, 2008 1:39:12 PM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Message not in catalog; Message number = 90 servername(0) : RPC: Miscellaneous tli error - An event requires attentionNo such file or directory MessageType: 0 MessageNum: 4900 MessageText: Invalid Value. AppendedText: m_bLoggedIn MessageType: 0 MessageNum: 4900 MessageText: Invalid Value. AppendedText: m_bLoggedIn at com.remedy.arsys.emaildaemon.ARSystemModule.generateGUID(ARSystemModule.java:357) at com.remedy.arsys.emaildaemon.ARSystemHandler.publish(ARSystemHandler.java:120) at java.util.logging.Logger.log(Logger.java:452) at com.remedy.arsys.emaildaemon.LoggingModule.doWork(LoggingModule.java:80) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Sep 3, 2008 1:41:12 PM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Message not in catalog; Message number = 90 servername(0) : RPC: Miscellaneous tli error - An event requires attentionNo such file or directory Any ideas? Thanks in advance. Regards, Chintan --- On *Wed, 9/3/08, Chintan Shah [EMAIL PROTECTED]* wrote: From: Chintan Shah [EMAIL PROTECTED] Subject: Ports to be used for email engine To: arslist@arslist.org Date: Wednesday, September 3, 2008, 12:53 PM Hi all, We changed the default port of 1099 to 1118 in EmailDaemon.properties file and since then email engine is not working. Does it require a server restart to load new properties? Are there other ports that can be used? Running same versions of Remedy and email engine(6.03 patch 22). Regards, Chintan. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Table field - saving preferences
Perfect! Thank you From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ITSM SUPPORT Sent: Friday, September 05, 2008 2:59 AM To: arslist@ARSLIST.ORG Subject: Re: Table field - saving preferences ** Hi Dave Are you really not able to right click on that field or when you right click then you are not getting preferences-Save. If you are not getting preferences-save when ever you right click .for this do following setting through Admin tool. Go to properties of List field. And select table labels tab and check there is preferences in Header. If there is blank fill up Preferences and save it. Then check through User tool, is it coming or not. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Thursday, September 04, 2008 12:05 AM To: arslist@ARSLIST.ORG Subject: Table field - saving preferences Hi all, I've got a display only form with a list field on it. Users aren't able to right click and save preferences on it (like column width, etc), the option to Save just isn't on there. Pretty sure I'm just missing an easy setting or something. Thanks in advance ARS 7.0.1 p007, SQL2K, Win2K3 Dave Drake - Remedy Administrator CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC UserWorld Miami is being rescheduled
Matt, I guess it was not sent to everyone for some reason. Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt Sent: Thursday, September 04, 2008 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Brian, I have received an official e-mail from BMC. Not sure what the distribution on it was, but there has been 'official' communication. Matt R. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, September 04, 2008 8:22 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Hey David Easter why hasn't an official email gone out from BMC letting those that signed up know that this has been cancelled? It is just wrong that I am finding this out 2nd hand. Once again thank goodness for the ARS List. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, August 29, 2008 12:08 AM To: arslist@ARSLIST.ORG Subject: FYI: BMC UserWorld Miami is being rescheduled ** FYI - http://www.bmc.com/userworld/miami/ Breaking News: BMC UserWorld Miami is being rescheduled Unwavering Commitment to a Great Conference. New Conference Dates Location Coming Soon. BMC UserWorld is on the move. We have received notification from the Fontainebleau Miami Beach Hotel, planned location of UserWorld Miami, that they will not be able to open for business in time for our event. Our priority is providing customers and partners with a world-class event in an outstanding venue, so we are rescheduling the conference. If you have already registered for the Miami conference, we are sorry for any inconvenience this may cause you and hope that you can join us at the rescheduled event. Watch your email for additional information and instructions pertaining to prepaid registration fees and pre-booked travel and hotel arrangements. We will update this site as soon as the new dates and location are confirmed. I do not have any further information on this topic, but I wanted to let the community know of the rescheduling as soon as it was announced. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC UserWorld Miami is being rescheduled
Actually, if you read the disclaimer at the bottom of all of David's emails, it is not an official communication: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. Axton Grasm On Thu, Sep 4, 2008 at 9:45 AM, Pierson, Shawn [EMAIL PROTECTED]wrote: ** I'd like to echo that David Easter's message to the ARSList is the only official communication I got about this. I contacted my sales rep, but I got the impression that my inquiry was the first he had heard about it as well. *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Sokol, Brian *Sent:* Thursday, September 04, 2008 8:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC UserWorld Miami is being rescheduled ** Hey David Easter why hasn't an official email gone out from BMC letting those that signed up know that this has been cancelled? It is just wrong that I am finding this out 2nd hand. Once again thank goodness for the ARS List. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Easter, David *Sent:* Friday, August 29, 2008 12:08 AM *To:* arslist@ARSLIST.ORG *Subject:* FYI: BMC UserWorld Miami is being rescheduled ** FYI - http://www.bmc.com/userworld/miami/ Breaking News: BMC UserWorld Miami is being rescheduled Unwavering Commitment to a Great Conference. New Conference Dates Location Coming Soon. BMC UserWorld is on the move. We have received notification from the Fontainebleau Miami Beach Hotel, planned location of UserWorld Miami, that they will not be able to open for business in time for our event. Our priority is providing customers and partners with a world-class event in an outstanding venue, so we are rescheduling the conference. If you have already registered for the Miami conference, we are sorry for any inconvenience this may cause you and hope that you can join us at the rescheduled event. Watch your email for additional information and instructions pertaining to prepaid registration fees and pre-booked travel and hotel arrangements. We will update this site as soon as the new dates and location are confirmed. I do not have any further information on this topic, but I wanted to let the community know of the rescheduling as soon as it was announced. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Sizing Up Centralized Oracle Server
Hi, I wonder if experienced consultant could help me with this. I'm interested in knowing if the following applications data can reside on a centralised Oracle Database. BMC CMDB BMC TMART BMC ARS BMC Portal BMC Foundation Discovery/BMC Topology Discovery BMC Capacity management. If we can utilise a centralised Oracle SAN do we know how to size the physical Oracle server? I've got theoretical answers to this question, I would therefore appreciate any practical solution regarding sizing up of Oracle database catering data from above mentioned application. Regards, Mohtashim Abbasi Remedy Consultant Technosys UK Limited DDI : +44208 429 5954 Main: +44208 429 5955 Mobile: +447590554781 Email: [EMAIL PROTECTED] Web: http://www.technosysuk.com 204 - 226 Imperial Drive Rayners Lane, Harrow Middlesex HA2 7HH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC UserWorld Miami is being rescheduled
Only to some, I still have not received anything. On Thu, Sep 4, 2008 at 8:38 AM, Matt Reinfeldt [EMAIL PROTECTED]wrote: ** Brian, I have received an official e-mail from BMC. Not sure what the distribution on it was, but there has been 'official' communication. Matt R. *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Sokol, Brian *Sent:* Thursday, September 04, 2008 8:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC UserWorld Miami is being rescheduled ** Hey David Easter why hasn't an official email gone out from BMC letting those that signed up know that this has been cancelled? It is just wrong that I am finding this out 2nd hand. Once again thank goodness for the ARS List. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Easter, David *Sent:* Friday, August 29, 2008 12:08 AM *To:* arslist@ARSLIST.ORG *Subject:* FYI: BMC UserWorld Miami is being rescheduled ** FYI - http://www.bmc.com/userworld/miami/ Breaking News: BMC UserWorld Miami is being rescheduled Unwavering Commitment to a Great Conference. New Conference Dates Location Coming Soon. BMC UserWorld is on the move. We have received notification from the Fontainebleau Miami Beach Hotel, planned location of UserWorld Miami, that they will not be able to open for business in time for our event. Our priority is providing customers and partners with a world-class event in an outstanding venue, so we are rescheduling the conference. If you have already registered for the Miami conference, we are sorry for any inconvenience this may cause you and hope that you can join us at the rescheduled event. Watch your email for additional information and instructions pertaining to prepaid registration fees and pre-booked travel and hotel arrangements. We will update this site as soon as the new dates and location are confirmed. I do not have any further information on this topic, but I wanted to let the community know of the rescheduling as soon as it was announced. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sizing Up Centralized Oracle Server
Several factors: - san network utilization - you may consider having different data paths for different table spaces as the need dictates - db network utilization - you may consider having different physical interfaces for different applications as the need dictates - db memory utilization - set the cursor_sharing initialization parameter to similar or force - this will reduce the memory requiremetns on the oracle server to a fraction (~1/10th), esp. for Remedy; I am not sure how well the other applications are designed (in terms of the use of bind variables) - db processor utilization - depending on what these apps do, you may have a lot of i/o or parsing, which eats cpu cycles; it is feasible that you can throw enough horsepower at the db box to meet any needs, assuming you choose an architecture capable of handling additional cpus Unfortunately, there are too many variables in your question to give a straight yes or no answer. In theory, yes, it can be accomplished, but there are many ways in which you can paint yourself into a corner if you make unwise design decisions or oversights. Axton Grams On Thu, Sep 4, 2008 at 10:02 AM, Mohtashim [EMAIL PROTECTED]wrote: ** Hi, I wonder if experienced consultant could help me with this. I'm interested in knowing if the following applications data can reside on a centralised Oracle Database. BMC CMDB BMC TMART BMC ARS BMC Portal BMC Foundation Discovery/BMC Topology Discovery BMC Capacity management. If we can utilise a centralised Oracle SAN do we know how to size the physical Oracle server? I've got theoretical answers to this question, I would therefore appreciate any practical solution regarding sizing up of Oracle database catering data from above mentioned application. Regards, *Mohtashim Abbasi* Remedy Consultant** Technosys UK Limited DDI : +44208 429 5954 Main: +44208 429 5955 Mobile: +447590554781 Email: [EMAIL PROTECTED] Web: *http://www.technosysuk.com* 204 - 226 Imperial Drive Rayners Lane, Harrow Middlesex HA2 7HH __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: .NET API CreateField example using VBS (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Thank you all for your responses. It seems the CreateField option may not be the most straight forward approach. Your responses have given me some other ideas though. Thanks again, Christopher Michaud Remedy System Administrator/Developer US Army Medical Information Technology Center (USAMITC) Core Technology Division - Systems Engineering Branch Office: 210.295.3589 DSN: 421-3589 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Thursday, September 04, 2008 12:47 AM To: arslist@ARSLIST.ORG Subject: Re: .NET API CreateField example using VBS (UNCLASSIFIED) Hi, I would use a supporte API to do something like this, namely C or Java. Most wrapper-APIs has concentrated on reading/writing data to forms, and as a second priority to read information about forms/fields/filter etc. The third priority has been to implement the creation of admin-objects in the server. One solution could be to copy the field with ARGetField from a source form, and then create a duplicate in the other forms. This should work if the field does not belong to ANY view. If the field is supposed to be visible, you will need to handle different view-ids on different forms in the ARDisplayInstanceList. Another favourite of mine is to export the form definitions to a file (def or xml), manipulate it (add your field to the forms), and finally reimport it. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Classification: UNCLASSIFIED Caveats: NONE All, Does anyone have a VBS example of the syntax required to use the CreateField method, and if possible setting the properties of the new field, using the .NET API? I need to loop through many forms and add the same field and it seems this might be the most efficient way. Thank you, Christopher Michaud Remedy System Administrator/Developer US Army Medical Information Technology Center (USAMITC) Core Technology Division - Systems Engineering Branch Office: 210.295.3589 DSN: 421-3589 Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Failed to perform Action when exporting data in Mid-Tier
Dwayne, I have seen this where there was an embedded qualification built into the report and the Override Query was set to No, but I have not seen it misbehave differently between what it displays on the screen vs what it spits to csv. The only other time I have had issues is when we didn't select specific browser settings to allow downloads and that interfered with the query itself, thus giving us incorrect matching values. The symptom of the latter issue is easy to identify because you are basically prompted twice to download the file, and on the second attempt to download the query is overwritten, but that doesn't sound like the issue in your case. Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Tuesday, September 02, 2008 7:52 AM To: arslist@ARSLIST.ORG Subject: Failed to perform Action when exporting data in Mid-Tier Dear List, We have a form from which we want to export data via Mid-Tier. If I put the report in my User Tool and export the data to a comma separated file (csv), the data exports and I can import it into Excel, open it, and see all the data. In Mid-Tier I select the Report form entry to which the file is attached, and try to export data and I get Failed to perform Action. There are no message in the Mid-Tier log. If I try to export the data to the Screen, Excel opens, but only shows seven (and not the first seven, they appear to be selected at random) of the 26 columns. The report displays to the screen OK. Other reports on this same form export data OK from Mid-Tier. I checked the Report form entries and don't see any difference between this entry and the ones that work. Any idea what might be wrong? (ARS and Mid-Tier 7.1 patch 3, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
TelAlert Info
Hi, Has anyone done TelAlert integration with home grown Help Desk system? We are looking to do send messages to Cell Phones and update tickets using voice response. Thanks Shamhoon. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Ports to be used for email engine
We are on Solaris 5.10..and need came up because we have installed Jboss on that server that looks at this port(1099) and throws errors while startup. We hold up on doing configuration changes in Jboss and wanted to see if Remedy email engine can be modified to use other port and started receiving below errors. Any help greatly appreciated? Regards, Chintan. --- On Thu, 9/4/08, Axton [EMAIL PROTECTED] wrote: From: Axton [EMAIL PROTECTED] Subject: Re: Ports to be used for email engine To: arslist@ARSLIST.ORG Date: Thursday, September 4, 2008, 6:55 AM ** There is nothing wrong with changing the rmi port, in fact it's pretty much required if you want things to work properly, as fb, email, and many other non remedy products like to use port 1099 as their rmi port. Axton Grams On Thu, Sep 4, 2008 at 9:47 AM, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** I don't believe you want to change the port for the 6.3 email engine. What OS are you using? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah Sent: Wednesday, September 03, 2008 4:18 PM To: arslist@ARSLIST.ORG Subject: Re: Ports to be used for email engine Here is the error msg Application has started Version: version name Using JRE: 1.5.0_11 Checking connection to server: servername... loaded library Successfully connected. MessageType: 0 MessageNum: 4900 MessageText: Invalid Value. AppendedText: m_bLoggedIn MessageType: 0 MessageNum: 4900 MessageText: Invalid Value. AppendedText: m_bLoggedIn at com.remedy.arsys.emaildaemon.ARSystemModule.generateGUID(ARSystemModule.java:357) at com.remedy.arsys.emaildaemon.ARSystemHandler.publish(ARSystemHandler.java:120) at java.util.logging.Logger.log(Logger.java:452) at com.remedy.arsys.emaildaemon.LoggingModule.doWork(LoggingModule.java:80) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Sep 3, 2008 1:39:12 PM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Message not in catalog; Message number = 90 servername(0) : RPC: Miscellaneous tli error - An event requires attentionNo such file or directory MessageType: 0 MessageNum: 4900 MessageText: Invalid Value. AppendedText: m_bLoggedIn MessageType: 0 MessageNum: 4900 MessageText: Invalid Value. AppendedText: m_bLoggedIn at com.remedy.arsys.emaildaemon.ARSystemModule.generateGUID(ARSystemModule.java:357) at com.remedy.arsys.emaildaemon.ARSystemHandler.publish(ARSystemHandler.java:120) at java.util.logging.Logger.log(Logger.java:452) at com.remedy.arsys.emaildaemon.LoggingModule.doWork(LoggingModule.java:80) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Sep 3, 2008 1:41:12 PM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Message not in catalog; Message number = 90 servername(0) : RPC: Miscellaneous tli error - An event requires attentionNo such file or directory Any ideas? Thanks in advance. Regards, Chintan --- On Wed, 9/3/08, Chintan Shah [EMAIL PROTECTED] wrote: From: Chintan Shah [EMAIL PROTECTED] Subject: Ports to be used for email engine To: arslist@arslist.org Date: Wednesday, September 3, 2008, 12:53 PM Hi all, We changed the default port of 1099 to 1118 in EmailDaemon.properties file and since then email engine is not working. Does it require a server restart to load new properties? Are there other ports that can be used? Running same versions of Remedy and email engine(6.03 patch 22). Regards, Chintan. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: TelAlert Info
Yes, but it was something like 8 years ago...home grown hd on Remedy 4.x at the time _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jaffaree, Shamhoon Sent: Thursday, September 04, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: TelAlert Info ** Hi, Has anyone done TelAlert integration with home grown Help Desk system? We are looking to do send messages to Cell Phones and update tickets using voice response. Thanks Shamhoon. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Ports to be used for email engine--Resolved
OK..just verified..the username and password expired on Active Directory and that is why it was throwing the error. It works now. Thanks for looking. Regards, Chintan. --- On Thu, 9/4/08, Axton [EMAIL PROTECTED] wrote: From: Axton [EMAIL PROTECTED] Subject: Re: Ports to be used for email engine To: arslist@ARSLIST.ORG Date: Thursday, September 4, 2008, 6:55 AM ** There is nothing wrong with changing the rmi port, in fact it's pretty much required if you want things to work properly, as fb, email, and many other non remedy products like to use port 1099 as their rmi port. Axton Grams On Thu, Sep 4, 2008 at 9:47 AM, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** I don't believe you want to change the port for the 6.3 email engine. What OS are you using? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah Sent: Wednesday, September 03, 2008 4:18 PM To: arslist@ARSLIST.ORG Subject: Re: Ports to be used for email engine Here is the error msg Application has started Version: version name Using JRE: 1.5.0_11 Checking connection to server: servername... loaded library Successfully connected. MessageType: 0 MessageNum: 4900 MessageText: Invalid Value. AppendedText: m_bLoggedIn MessageType: 0 MessageNum: 4900 MessageText: Invalid Value. AppendedText: m_bLoggedIn at com.remedy.arsys.emaildaemon.ARSystemModule.generateGUID(ARSystemModule.java:357) at com.remedy.arsys.emaildaemon.ARSystemHandler.publish(ARSystemHandler.java:120) at java.util.logging.Logger.log(Logger.java:452) at com.remedy.arsys.emaildaemon.LoggingModule.doWork(LoggingModule.java:80) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Sep 3, 2008 1:39:12 PM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Message not in catalog; Message number = 90 servername(0) : RPC: Miscellaneous tli error - An event requires attentionNo such file or directory MessageType: 0 MessageNum: 4900 MessageText: Invalid Value. AppendedText: m_bLoggedIn MessageType: 0 MessageNum: 4900 MessageText: Invalid Value. AppendedText: m_bLoggedIn at com.remedy.arsys.emaildaemon.ARSystemModule.generateGUID(ARSystemModule.java:357) at com.remedy.arsys.emaildaemon.ARSystemHandler.publish(ARSystemHandler.java:120) at java.util.logging.Logger.log(Logger.java:452) at com.remedy.arsys.emaildaemon.LoggingModule.doWork(LoggingModule.java:80) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Sep 3, 2008 1:41:12 PM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Message not in catalog; Message number = 90 servername(0) : RPC: Miscellaneous tli error - An event requires attentionNo such file or directory Any ideas? Thanks in advance. Regards, Chintan --- On Wed, 9/3/08, Chintan Shah [EMAIL PROTECTED] wrote: From: Chintan Shah [EMAIL PROTECTED] Subject: Ports to be used for email engine To: arslist@arslist.org Date: Wednesday, September 3, 2008, 12:53 PM Hi all, We changed the default port of 1099 to 1118 in EmailDaemon.properties file and since then email engine is not working. Does it require a server restart to load new properties? Are there other ports that can be used? Running same versions of Remedy and email engine(6.03 patch 22). Regards, Chintan. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: TelAlert Info
We use Telalert for our Home Grown HD for Cell Phones. But we do not do any response update. Just the outgoing message. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, September 04, 2008 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: TelAlert Info ** Yes, but it was something like 8 years ago...home grown hd on Remedy 4.x at the time From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jaffaree, Shamhoon Sent: Thursday, September 04, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: TelAlert Info ** Hi, Has anyone done TelAlert integration with home grown Help Desk system? We are looking to do send messages to Cell Phones and update tickets using voice response. Thanks Shamhoon. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: TelAlert Info
** Any information regarding the setup and configuration would be appreciated. Thanks Shamhoon. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, September 04, 2008 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: TelAlert Info Yes, but it was something like 8 years ago...home grown hd on Remedy 4.x at the time From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jaffaree, Shamhoon Sent: Thursday, September 04, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: TelAlert Info ** Hi, Has anyone done TelAlert integration with home grown Help Desk system? We are looking to do send messages to Cell Phones and update tickets using voice response. Thanks Shamhoon. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: TelAlert Info
** Been using it for about 12 years. We have a filter setup that performs a run process that passes the info to a telalert client. We never implemented the process to update tickets. I have info in a training manual that shows how to update ticket from a menu. Basically it's done using canned text sent to an AR System api client. Dave - [EMAIL PROTECTED] (Wireless) From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Thu Sep 04 11:51:08 2008 Subject: TelAlert Info Hi, Has anyone done TelAlert integration with home grown Help Desk system? We are looking to do send messages to Cell Phones and update tickets using voice response. Thanks Shamhoon. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: BMC UserWorld Miami is being rescheduled
Thanks, Axton. As also mentioned in my original E-mail, I was attempting to be proactive in letting the larger community know of the changes when I found out they were posted to the UserWorld web site. I just copy/pasted the language from the web site into my message as a convenience so that folks on plain-text E-mail readers could see the info as well without having to go to the URL. My (limited) knowledge is that an E-mail was sent to some partners and internal BMC employees. A more formal message is most likely going out to registered guests soon. I suppose that I could have waited until the formal E-mail was set out to point folks to the UserWorld site - or waited until an ARSList member stumbled upon it and then posted Hey, they rescheduled BMC UserWorld and didn't tell us! - but I thought it more community responsible to post the link to the preliminary information as soon as it was publicly available. My apologies if that has caused dissatisfaction due to the informal method used. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Axton Sent: Thu 9/4/2008 6:58 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Actually, if you read the disclaimer at the bottom of all of David's emails, it is not an official communication: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. Axton Grasm On Thu, Sep 4, 2008 at 9:45 AM, Pierson, Shawn [EMAIL PROTECTED] wrote: ** I'd like to echo that David Easter's message to the ARSList is the only official communication I got about this. I contacted my sales rep, but I got the impression that my inquiry was the first he had heard about it as well. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, September 04, 2008 8:22 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Hey David Easter why hasn't an official email gone out from BMC letting those that signed up know that this has been cancelled? It is just wrong that I am finding this out 2nd hand. Once again thank goodness for the ARS List. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, August 29, 2008 12:08 AM To: arslist@ARSLIST.ORG Subject: FYI: BMC UserWorld Miami is being rescheduled ** FYI - http://www.bmc.com/userworld/miami/ Breaking News: BMC UserWorld Miami is being rescheduled Unwavering Commitment to a Great Conference. New Conference Dates Location Coming Soon. BMC UserWorld is on the move. We have received notification from the Fontainebleau Miami Beach Hotel, planned location of UserWorld Miami, that they will not be able to open for business in time for our event. Our priority is providing customers and partners with a world-class event in an outstanding venue, so we are rescheduling the conference. If you have already registered for the Miami conference, we are sorry for any inconvenience this may cause you and hope that you can join us at the rescheduled event. Watch your email for additional information and instructions pertaining to prepaid registration fees and pre-booked travel and hotel arrangements. We will update this site as soon as the new dates and location are confirmed. I do not have any further information on this topic, but I wanted to let the community know of the rescheduling as soon as it was announced. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation
Re: BMC UserWorld Miami is being rescheduled
The original post is appreciated; I have to believe that the dissatisfaction has to do with the topic. Please keep the heads up coming with anything you have the liberty to share on this and other topics. Axton Grams On Thu, Sep 4, 2008 at 12:05 PM, Easter, David [EMAIL PROTECTED] wrote: Thanks, Axton. As also mentioned in my original E-mail, I was attempting to be proactive in letting the larger community know of the changes when I found out they were posted to the UserWorld web site. I just copy/pasted the language from the web site into my message as a convenience so that folks on plain-text E-mail readers could see the info as well without having to go to the URL. My (limited) knowledge is that an E-mail was sent to some partners and internal BMC employees. A more formal message is most likely going out to registered guests soon. I suppose that I could have waited until the formal E-mail was set out to point folks to the UserWorld site - or waited until an ARSList member stumbled upon it and then posted Hey, they rescheduled BMC UserWorld and didn't tell us! - but I thought it more community responsible to post the link to the preliminary information as soon as it was publicly available. My apologies if that has caused dissatisfaction due to the informal method used. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Axton Sent: Thu 9/4/2008 6:58 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Actually, if you read the disclaimer at the bottom of all of David's emails, it is not an official communication: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. Axton Grasm On Thu, Sep 4, 2008 at 9:45 AM, Pierson, Shawn [EMAIL PROTECTED] wrote: ** I'd like to echo that David Easter's message to the ARSList is the only official communication I got about this. I contacted my sales rep, but I got the impression that my inquiry was the first he had heard about it as well. From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, September 04, 2008 8:22 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Hey David Easter why hasn't an official email gone out from BMC letting those that signed up know that this has been cancelled? It is just wrong that I am finding this out 2nd hand. Once again thank goodness for the ARS List. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, August 29, 2008 12:08 AM To: arslist@ARSLIST.ORG Subject: FYI: BMC UserWorld Miami is being rescheduled ** FYI - http://www.bmc.com/userworld/miami/ Breaking News: BMC UserWorld Miami is being rescheduled Unwavering Commitment to a Great Conference. New Conference Dates Location Coming Soon. BMC UserWorld is on the move. We have received notification from the Fontainebleau Miami Beach Hotel, planned location of UserWorld Miami, that they will not be able to open for business in time for our event. Our priority is providing customers and partners with a world-class event in an outstanding venue, so we are rescheduling the conference. If you have already registered for the Miami conference, we are sorry for any inconvenience this may cause you and hope that you can join us at the rescheduled event. Watch your email for additional information and instructions pertaining to prepaid registration fees and pre-booked travel and hotel arrangements. We will update this site as soon as the new dates and location are confirmed. I do not have any further information on this topic, but I wanted to let the community know of the rescheduling as soon as it was announced. -David J. Easter Sr. Product Manager, Solution
Re: TelAlert Info
Just a simple run-process to execute the processes, we did have Telalert set to update the app when alerts went out and such, but we didn't have any two way pagers updating the tickets with response. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jaffaree, Shamhoon Sent: Thursday, September 04, 2008 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: TelAlert Info ** ** Any information regarding the setup and configuration would be appreciated. Thanks Shamhoon. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, September 04, 2008 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: TelAlert Info Yes, but it was something like 8 years ago...home grown hd on Remedy 4.x at the time _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jaffaree, Shamhoon Sent: Thursday, September 04, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: TelAlert Info ** Hi, Has anyone done TelAlert integration with home grown Help Desk system? We are looking to do send messages to Cell Phones and update tickets using voice response. Thanks Shamhoon. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC UserWorld Miami is being rescheduled
I second that sentiment. While I'm not going to UserWorld, I know if I was, the earlier I know to cancel plans, the better. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, September 04, 2008 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** The original post is appreciated; I have to believe that the dissatisfaction has to do with the topic. Please keep the heads up coming with anything you have the liberty to share on this and other topics. Axton Grams On Thu, Sep 4, 2008 at 12:05 PM, Easter, David [EMAIL PROTECTED] wrote: Thanks, Axton. As also mentioned in my original E-mail, I was attempting to be proactive in letting the larger community know of the changes when I found out they were posted to the UserWorld web site. I just copy/pasted the language from the web site into my message as a convenience so that folks on plain-text E-mail readers could see the info as well without having to go to the URL. My (limited) knowledge is that an E-mail was sent to some partners and internal BMC employees. A more formal message is most likely going out to registered guests soon. I suppose that I could have waited until the formal E-mail was set out to point folks to the UserWorld site - or waited until an ARSList member stumbled upon it and then posted Hey, they rescheduled BMC UserWorld and didn't tell us! - but I thought it more community responsible to post the link to the preliminary information as soon as it was publicly available. My apologies if that has caused dissatisfaction due to the informal method used. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Axton Sent: Thu 9/4/2008 6:58 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Actually, if you read the disclaimer at the bottom of all of David's emails, it is not an official communication: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. Axton Grasm On Thu, Sep 4, 2008 at 9:45 AM, Pierson, Shawn [EMAIL PROTECTED] wrote: ** I'd like to echo that David Easter's message to the ARSList is the only official communication I got about this. I contacted my sales rep, but I got the impression that my inquiry was the first he had heard about it as well. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, September 04, 2008 8:22 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Hey David Easter why hasn't an official email gone out from BMC letting those that signed up know that this has been cancelled? It is just wrong that I am finding this out 2nd hand. Once again thank goodness for the ARS List. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, August 29, 2008 12:08 AM To: arslist@ARSLIST.ORG Subject: FYI: BMC UserWorld Miami is being rescheduled ** FYI - http://www.bmc.com/userworld/miami/ Breaking News: BMC UserWorld Miami is being rescheduled Unwavering Commitment to a Great Conference. New Conference Dates Location Coming Soon. BMC UserWorld is on the move. We have received notification from the Fontainebleau Miami Beach Hotel, planned location of UserWorld Miami, that they will not be able to open for business in time for our event. Our priority is providing customers and partners with a world-class event in an outstanding venue, so we are rescheduling the conference. If you have already registered for the Miami conference, we are sorry for any inconvenience this may cause you and hope that you can join us at the rescheduled event. Watch your email for additional information and instructions pertaining to prepaid registration fees and pre-booked travel and hotel arrangements. We will update this
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Re: TelAlert Info
I've used it for several years to send assignment notifications to pagers (via filters) and system status messages (via escalations) to telephones with that synthetic voice. Just outgoing stuff though, and the version is getting pretty old. My understanding is that their licensing scheme has changed over the years from a per server to a per RECIPIENT rate, so it's not cheap to use. If you haven't already looked for alternatives, you may want to start doing so. Basically you add a client executable file (telalert.exe or telalertc.exe I think) to your Remedy application server, configure the TelAlert server (if on a different box) to allow communications from the Remedy IP address, then create workflow do a Run Process with a Command Line like: /apps/telalert/telalert -host xx.xxx.xx.xx -c lNashvilleTextPager -pin $Number$ -user Admin -m $Short Description$ Getting TelAlert installed and configured is definitely much harder than actually using it, but I haven't really had to do anything to it BUT use it since I set it up six years ago at my current site. (Has it been SIX? Time to start looking.) Consequently, I don't remember a lot of setup details... sorry. -D David M Clark Remedy Programmer/Analyst Jaffaree, Shamhoon [EMAIL PROTECTED] 9/4/2008 10:51 AM Hi, Has anyone done TelAlert integration with home grown Help Desk system? We are looking to do send messages to Cell Phones and update tickets using voice response. Thanks Shamhoon. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CMDB Telephony Devices
Get a Not Valid Class ID for this type of relationship error when attempting to relate a Blackberry CI to a Physical Location. ACTUAL ERROR: Invalid rel endpoint class Id : Relationship could not be created because attribute class Id value is not a valid endpoint for this relationship class BMC BUG# SW00275135 Creating new Class in CMBD is not relating. J.T. Shyman [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/17/2008 09:39 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: CMDB Telephony Devices ** The cloning issue to due to BMC not yet having implemented the BMC_Stem_Cell Class. J Seriously though, for the edification of the rest of us, what is the bug? Thanks! --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Henry K Feusi Sent: Tuesday, June 17, 2008 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB Telephony Devices ** We created our own classes for blackberry devices and Cell phones. It was no big deal, with the exception of a severe bug that BMC is working on related to cloning BMC_Computer_system class. There are no other options unless you like snipe hunting. Roger Justice [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/01/2008 10:18 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: CMDB Telephony Devices ** Turning SMI has created a Telecon extension pack for CMDB. I would suggest you review their sales info to help design or buy the extension pack. -Original Message- From: Brian Gillock [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 1 Apr 2008 9:09 am Subject: CMDB Telephony Devices ** Hey Listers, Has anyone out there had to track telephony devices with Asset that might have some advice on where to store them. Should I create a new class in the CDM? Or maybe just add the necessary attributes an existing class? I?m very new to the CMBD and am afraid of making a decision that might prove troublesome in the future. ARS 7.1 patch 1 AM 7.0.3 patch 6 Thanks! Brian __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Planning your summer road trip? Check out AOL Travel Guides. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Jefferies archives and monitors outgoing and incoming e-mail. The contents of this email, including any attachments, are confidential to the ordinary user of the email address to which it was addressed. If you are not the addressee of this email you may not copy, forward, disclose or otherwise use it or any part of it in any form whatsoever. It may be produced at the request of regulators or in connection with civil litigation. Jefferies accepts no liability for any errors or omissions arising as a result of transmission. Use by other than intended recipients is prohibited. In the United Kingdom, Jefferies operates as Jefferies International Limited (JIL) and Jefferies Investment Management Limited (JIM). JIL is registered in England, No. 1978621. JIM is registered in England, No. 4476927. The registered office for both companies is at Vintners Place, 68 Upper Thames Street, London EC4V 3BJ. JIL and JIM are authorised and regulated by the Financial Services Authority. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Jefferies archives and monitors outgoing and incoming e-mail. The contents of this email, including any attachments, are confidential to the ordinary user of the email address to which it was addressed. If you are not the addressee of this email you may not copy, forward, disclose or otherwise use it or any part of it in any form whatsoever. It may be produced at the request of regulators or in connection with civil litigation. Jefferies accepts no liability for any errors or omissions arising as a result of transmission. Use by other than intended recipients is prohibited. In the United Kingdom, Jefferies operates as Jefferies International Limited (JIL) and Jefferies Investment Management Limited (JIM). JIL is registered in England, No. 1978621. JIM is registered in England, No. 4476927. The registered office for both companies is at Vintners Place, 68 Upper Thames Street, London EC4V 3BJ. JIL and JIM are authorised and regulated by the Financial Services Authority. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC UserWorld Miami is being rescheduled
David I believe we all appreciate your advanced email notification. I only directed my email to you since I did not know who else to ask. My point was that someone associated with the conference should have contacted us right away. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, September 04, 2008 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled Thanks, Axton. As also mentioned in my original E-mail, I was attempting to be proactive in letting the larger community know of the changes when I found out they were posted to the UserWorld web site. I just copy/pasted the language from the web site into my message as a convenience so that folks on plain-text E-mail readers could see the info as well without having to go to the URL. My (limited) knowledge is that an E-mail was sent to some partners and internal BMC employees. A more formal message is most likely going out to registered guests soon. I suppose that I could have waited until the formal E-mail was set out to point folks to the UserWorld site - or waited until an ARSList member stumbled upon it and then posted Hey, they rescheduled BMC UserWorld and didn't tell us! - but I thought it more community responsible to post the link to the preliminary information as soon as it was publicly available. My apologies if that has caused dissatisfaction due to the informal method used. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Axton Sent: Thu 9/4/2008 6:58 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Actually, if you read the disclaimer at the bottom of all of David's emails, it is not an official communication: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. Axton Grasm On Thu, Sep 4, 2008 at 9:45 AM, Pierson, Shawn [EMAIL PROTECTED] wrote: ** I'd like to echo that David Easter's message to the ARSList is the only official communication I got about this. I contacted my sales rep, but I got the impression that my inquiry was the first he had heard about it as well. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, September 04, 2008 8:22 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Hey David Easter why hasn't an official email gone out from BMC letting those that signed up know that this has been cancelled? It is just wrong that I am finding this out 2nd hand. Once again thank goodness for the ARS List. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, August 29, 2008 12:08 AM To: arslist@ARSLIST.ORG Subject: FYI: BMC UserWorld Miami is being rescheduled ** FYI - http://www.bmc.com/userworld/miami/ Breaking News: BMC UserWorld Miami is being rescheduled Unwavering Commitment to a Great Conference. New Conference Dates Location Coming Soon. BMC UserWorld is on the move. We have received notification from the Fontainebleau Miami Beach Hotel, planned location of UserWorld Miami, that they will not be able to open for business in time for our event. Our priority is providing customers and partners with a world-class event in an outstanding venue, so we are rescheduling the conference. If you have already registered for the Miami conference, we are sorry for any inconvenience this may cause you and hope that you can join us at the rescheduled event. Watch your email for additional information and instructions pertaining to prepaid registration fees and pre-booked travel and hotel arrangements. We will update this site as soon as the new dates and location are confirmed. I do
IMMEDIATE JOB OPENING: Principal Remedy Developer in Northern Virginia (Washington, DC Area) (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE = JOB OPENING: Principal Remedy Developer/Administrator in Northern Virginia (Washington, DC Area) Title: Principal Lead Developer Engineer Type: DOD Contract Minimum Clearance: Final Secret Highly Desireable: Top Secret Clearance Authorization Status: US Citizen Duration: Permanent (2nd year of 5 year contract) Salary: Negotiable (Intermediate to Advanced Remedy Developers) Location: Northern Virginia (Washington DC Area) Looking for an intermediate to experienced Remedy Developer/Administratro for a current Remedy ARS 7.1p4environment, ITSM Suite 7.03p8, CMDB 2.1p2, Service Level Management7.1p1 Mid-Tier 7.1p4, Crystal Reports Server XI R2 some Custom Applications. Experience with ARS 7.x and ITSM 7.x highly desirable, but will consider experienced, detail oriented Developer/Administrator. Development environment includes Migrator,Remedy Developer Plus, ARUtilities. Additional desirable skills: Crystal Reports XI development UNIX administration Oracle database administration BMC Atrium Integration Engine = Please contact Scott Hartwick email: [EMAIL PROTECTED] 703-887-9900 mobile Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Deselect Button
In the Attachment field properties you blank out the Deselect Label in the Attach Fields tab of the properties.. Joe - Original Message From: ars.developer [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, September 4, 2008 8:48:55 AM Subject: Deselect Button Hi Everybody, I'm working in ARS 7.1 in web and I need to delete the button Deselect in Attachment Pool. I tried a couple of things without success. Any Idea? Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: TelAlert Info
We have been using it since 2002. Basically you add Destinations/Groups to Telalert (We do it from Remedy using the telaconf command line executable). You then send alerts to Telalert as David listed below. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark Sent: Thursday, September 04, 2008 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: TelAlert Info I've used it for several years to send assignment notifications to pagers (via filters) and system status messages (via escalations) to telephones with that synthetic voice. Just outgoing stuff though, and the version is getting pretty old. My understanding is that their licensing scheme has changed over the years from a per server to a per RECIPIENT rate, so it's not cheap to use. If you haven't already looked for alternatives, you may want to start doing so. Basically you add a client executable file (telalert.exe or telalertc.exe I think) to your Remedy application server, configure the TelAlert server (if on a different box) to allow communications from the Remedy IP address, then create workflow do a Run Process with a Command Line like: /apps/telalert/telalert -host xx.xxx.xx.xx -c lNashvilleTextPager -pin $Number$ -user Admin -m $Short Description$ Getting TelAlert installed and configured is definitely much harder than actually using it, but I haven't really had to do anything to it BUT use it since I set it up six years ago at my current site. (Has it been SIX? Time to start looking.) Consequently, I don't remember a lot of setup details... sorry. -D David M Clark Remedy Programmer/Analyst -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jaffaree, Shamhoon Sent: Thursday, September 04, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: TelAlert InfoHi, Has anyone done TelAlert integration with home grown Help Desk system? We are looking to do send messages to Cell Phones and update tickets using voice response. Thanks Shamhoon. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Java Plug-in Unreliable
Have you turned on Plugin logs set to fine or all and reproduce these timeouts? I wonder if you are running short on plugin server threads? Joe - Original Message From: YahooJeff YahooJeff [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, September 3, 2008 4:54:07 PM Subject: Java Plug-in Unreliable The Java Plug-in interface is a neat feature that appears to be unreliable. I wrote a Java ARDBC plug-in (7.1.00 P4) that mostly works. The plug-ins reads query on a vendor form, gets data from an external system and returns a result. However it occasionally gives errors in the log. Sometimes these errors results in RPC-timeouts that won’t go away without restarting Remedy’s Java Plug-in process. Unfortunately I haven’t found a good way to catch these “errors” so I can try to work around them when they come up. One error is org.acplt.oncrpc.OncRpcAuthenticationException: ONC/RPC authentification error I've checked that my Java plug-in name, ar.conf and pluginsvr_config.xml files all list the name of the plug-in the same way. This error usually doesn't lock the system. A second is ERROR [TCP server transport connection thread] com.bmc.arsys.pluginsvr.c.a (?:?) - Data decryption error encountered com.bmc.arsys.arencrypt.AREncryptionException: javax.crypto.BadPaddingException: Given final block not properly padded .. ERROR [TCP server transport connection thread] com.bmc.arsys.pluginsvr.a.a (?:?) - Decrypting of the input arguments failed ERROR (8785): Data decryption error encountered .. This error usually hangs the plug-in service. Both errors occur in the same place. After Initialize() which successfully creates the Plugin and before getListEntrywithFields(). com.bmc.arsys.pluginsvr.a.d (?:?) - dispatchCall com.bmc.arsys.pluginsvr.a.d (?:?) - RPC call is encrypted com.bmc.arsys.pluginsvr.a.d (?:?) - Procedure No. 7 ( Or Procedure No. 9 ) Next comes one of the errors. I did try to update Remedy’s older version of Remote Tea’s oncrpc.jar, thinking the error may lie there. However to do this right, I need Remedy’s source code. Any suggestions? Thanks, Jeff ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Remedy Support Site
I am trying to submit a support call on the web to Remedy but I am getting the following error. Country Name and Country Code are required to save the Issue (ARERR1) Any ideas how I can fill in these 2 fields? I have looked at my profile and it doesn't ask anything about what country I am in. Neither does the ticket show these fields. Also, I tried to submit this through email and it has been over an hour and I still haven't gotten a confirmation that the ticket was submitted. How long should this take? _ Christie Pargeter Legacy Health System IS - Programming SR Technical Analyst [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] System Office tel: 503-415-5149 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Ivy.gif
Passing / Receiving data from a Java Code
Hi all, I have a doubt about how to integrate ARS with out of the box products/systems... We have to access data from an external database, but this database access has an interface implemented in java code... We would like to write a plug-in code that communicates with this java interface code (it's really a classic java method)... Workflow: On a ARS form we wish that when a user type the identificator field for a client (Account Number, for example) and press enter, the system bring back complementary information about this client (such as Name, Phone Number, Email Address, etc...). These complementary data will be returned by another mainframe server, wrapped by a java method called getInfoByAccountNumber(String account). I'd like to know what is the best way to implement this request. How can I call a java program that returns information and set this information on fields in my current screen??? Any tips will be appreciated! Please let's talk a little bit more about this ... If any of you have questions about this workflow please reply this email that I will try to explain that in details... Thanks in advance We are using: AR Server 7.0.01 Patch 7 AR Admin 7.0.00 Patch 1 AR User 7.0.00 Patch 1 Oracle Database 10g Java 1.3.1 AR System API 7.0 (arapi70.jar) OS Server - Unix AIX 5.3 OS Client - WinXP IDE Java - Eclipse 3.0 Att, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC UserWorld Miami is being rescheduled
I agree - the heads-up and info provided here was very much appreciated. I think our dissatisfaction is with the fact that BMC hasn't seen fit to tell us anything official in a timely manner, as well as that they need to do so at all (which isn't their fault). Rick On Thu, Sep 4, 2008 at 9:17 AM, Axton [EMAIL PROTECTED] wrote: ** The original post is appreciated; I have to believe that the dissatisfaction has to do with the topic. Please keep the heads up coming with anything you have the liberty to share on this and other topics. Axton Grams On Thu, Sep 4, 2008 at 12:05 PM, Easter, David [EMAIL PROTECTED]wrote: Thanks, Axton. As also mentioned in my original E-mail, I was attempting to be proactive in letting the larger community know of the changes when I found out they were posted to the UserWorld web site. I just copy/pasted the language from the web site into my message as a convenience so that folks on plain-text E-mail readers could see the info as well without having to go to the URL. My (limited) knowledge is that an E-mail was sent to some partners and internal BMC employees. A more formal message is most likely going out to registered guests soon. I suppose that I could have waited until the formal E-mail was set out to point folks to the UserWorld site - or waited until an ARSList member stumbled upon it and then posted Hey, they rescheduled BMC UserWorld and didn't tell us! - but I thought it more community responsible to post the link to the preliminary information as soon as it was publicly available. My apologies if that has caused dissatisfaction due to the informal method used. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Axton Sent: Thu 9/4/2008 6:58 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Actually, if you read the disclaimer at the bottom of all of David's emails, it is not an official communication: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. Axton Grasm On Thu, Sep 4, 2008 at 9:45 AM, Pierson, Shawn [EMAIL PROTECTED] wrote: ** I'd like to echo that David Easter's message to the ARSList is the only official communication I got about this. I contacted my sales rep, but I got the impression that my inquiry was the first he had heard about it as well. From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, September 04, 2008 8:22 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Hey David Easter why hasn't an official email gone out from BMC letting those that signed up know that this has been cancelled? It is just wrong that I am finding this out 2nd hand. Once again thank goodness for the ARS List. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, August 29, 2008 12:08 AM To: arslist@ARSLIST.ORG Subject: FYI: BMC UserWorld Miami is being rescheduled ** FYI - http://www.bmc.com/userworld/miami/ Breaking News: BMC UserWorld Miami is being rescheduled Unwavering Commitment to a Great Conference. New Conference Dates Location Coming Soon. BMC UserWorld is on the move. We have received notification from the Fontainebleau Miami Beach Hotel, planned location of UserWorld Miami, that they will not be able to open for business in time for our event. Our priority is providing customers and partners with a world-class event in an outstanding venue, so we are rescheduling the conference. If you have already registered for the Miami conference, we are sorry for any inconvenience this may cause you and hope that you can join us at the rescheduled event. Watch your email for additional information and instructions pertaining to prepaid registration fees and pre-booked
Re: BMC UserWorld Miami is being rescheduled
David, While I'm unhappy with BMC and the Fountainebleu for how this was handled, that doesn't extend to you. I view your emails on the ARSList as a service on behalf of BMC and I appreciate it. My concern was that no official notification came out. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, September 04, 2008 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled Thanks, Axton. As also mentioned in my original E-mail, I was attempting to be proactive in letting the larger community know of the changes when I found out they were posted to the UserWorld web site. I just copy/pasted the language from the web site into my message as a convenience so that folks on plain-text E-mail readers could see the info as well without having to go to the URL. My (limited) knowledge is that an E-mail was sent to some partners and internal BMC employees. A more formal message is most likely going out to registered guests soon. I suppose that I could have waited until the formal E-mail was set out to point folks to the UserWorld site - or waited until an ARSList member stumbled upon it and then posted Hey, they rescheduled BMC UserWorld and didn't tell us! - but I thought it more community responsible to post the link to the preliminary information as soon as it was publicly available. My apologies if that has caused dissatisfaction due to the informal method used. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Axton Sent: Thu 9/4/2008 6:58 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Actually, if you read the disclaimer at the bottom of all of David's emails, it is not an official communication: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. Axton Grasm On Thu, Sep 4, 2008 at 9:45 AM, Pierson, Shawn [EMAIL PROTECTED] wrote: ** I'd like to echo that David Easter's message to the ARSList is the only official communication I got about this. I contacted my sales rep, but I got the impression that my inquiry was the first he had heard about it as well. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, September 04, 2008 8:22 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Hey David Easter why hasn't an official email gone out from BMC letting those that signed up know that this has been cancelled? It is just wrong that I am finding this out 2nd hand. Once again thank goodness for the ARS List. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, August 29, 2008 12:08 AM To: arslist@ARSLIST.ORG Subject: FYI: BMC UserWorld Miami is being rescheduled ** FYI - http://www.bmc.com/userworld/miami/ Breaking News: BMC UserWorld Miami is being rescheduled Unwavering Commitment to a Great Conference. New Conference Dates Location Coming Soon. BMC UserWorld is on the move. We have received notification from the Fontainebleau Miami Beach Hotel, planned location of UserWorld Miami, that they will not be able to open for business in time for our event. Our priority is providing customers and partners with a world-class event in an outstanding venue, so we are rescheduling the conference. If you have already registered for the Miami conference, we are sorry for any inconvenience this may cause you and hope that you can join us at the rescheduled event. Watch your email for additional information and instructions pertaining to prepaid registration fees and pre-booked travel and hotel arrangements. We will update this site as soon as the new dates and location are confirmed. I do not have any
Re: Passing / Receiving data from a Java Code
The preferred method would be a java ardbc plugin, but this is not possible on 7.0.x. The options I see: - write a java daemon (based on your java api) that accepts and responds to requests, then write a filter plugin in c to send/receive requests from that daemon. - fork a java process via set fields run process that returns the values you want (gonna be slow and prone to problems since you would have to parse a string of data) I am sure there are many other approaches, but these first two come to mind. The first is more intricate but once working will work faster and more reliably than the second. Axton Grams On Thu, Sep 4, 2008 at 2:06 PM, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote: ** Hi all, I have a doubt about how to integrate ARS with out of the box products/systems... We have to access data from an external database, but this database access has an interface implemented in java code... We would like to write a plug-in code that communicates with this java interface code (it's really a classic java method)... Workflow: On a ARS form we wish that when a user type the identificator field for a client (Account Number, for example) and press enter, the system bring back complementary information about this client (such as Name, Phone Number, Email Address, etc...). These complementary data will be returned by another mainframe server, wrapped by a java method called getInfoByAccountNumber(String account). I'd like to know what is the best way to implement this request. How can I call a java program that returns information and set this information on fields in my current screen??? Any tips will be appreciated! Please let's talk a little bit more about this ... If any of you have questions about this workflow please reply this email that I will try to explain that in details... Thanks in advance We are using: AR Server 7.0.01 Patch 7 AR Admin 7.0.00 Patch 1 AR User 7.0.00 Patch 1 Oracle Database 10g Java 1.3.1 AR System API 7.0 (arapi70.jar) OS Server - Unix AIX 5.3 OS Client - WinXP IDE Java - Eclipse 3.0 Att, __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
IP CONFLICT (ARERR 9093) Same User, Same PC
Hello Listers, ARS Server 6.3 Patch 014 MS SQL Server 2000 Windows 2000 Client(s) ARUser 7.0.01 Patch 005, ARUser 6.03.00 Patch 003 I have at least two users who experience the IP Address Conflict while logged into their respective PCs on long sessions ( 6-7 hours). Both have fixed licenses and static IP addresses and they only log into one ARSystem Server. The strange thing is the offending IP Address does not resolve to a DNS name when pinged with -a but it does exist. I am waiting for some identification of the IP source from the network team but I was hoping someone else has seen this and has an answer. I checked the archives but I did not see any posts relating to this type of issue on a single PC during a long session. TIA, John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RES: Passing / Receiving data from a Java Code
I didn't know that ARDBC plug-in was not supported on 7.x :( Why doesn't it supported?? Another question... At the first option that you said... I'll have to write a plug-in in C that calls a Java daemon??? How can I do this call?? Thanks for reply... Any other tips will be very appreciated... Att, Tadeu Augusto Dutra Pinto De: Action Request System discussion list(ARSList) em nome de Axton Enviada: qui 4/9/2008 15:39 Para: arslist@ARSLIST.ORG Assunto: Re: Passing / Receiving data from a Java Code ** The preferred method would be a java ardbc plugin, but this is not possible on 7.0.x. The options I see: - write a java daemon (based on your java api) that accepts and responds to requests, then write a filter plugin in c to send/receive requests from that daemon. - fork a java process via set fields run process that returns the values you want (gonna be slow and prone to problems since you would have to parse a string of data) I am sure there are many other approaches, but these first two come to mind. The first is more intricate but once working will work faster and more reliably than the second. Axton Grams On Thu, Sep 4, 2008 at 2:06 PM, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote: ** Hi all, I have a doubt about how to integrate ARS with out of the box products/systems... We have to access data from an external database, but this database access has an interface implemented in java code... We would like to write a plug-in code that communicates with this java interface code (it's really a classic java method)... Workflow: On a ARS form we wish that when a user type the identificator field for a client (Account Number, for example) and press enter, the system bring back complementary information about this client (such as Name, Phone Number, Email Address, etc...). These complementary data will be returned by another mainframe server, wrapped by a java method called getInfoByAccountNumber(String account). I'd like to know what is the best way to implement this request. How can I call a java program that returns information and set this information on fields in my current screen??? Any tips will be appreciated! Please let's talk a little bit more about this ... If any of you have questions about this workflow please reply this email that I will try to explain that in details... Thanks in advance We are using: AR Server 7.0.01 Patch 7 AR Admin 7.0.00 Patch 1 AR User 7.0.00 Patch 1 Oracle Database 10g Java 1.3.1 AR System API 7.0 (arapi70.jar) OS Server - Unix AIX 5.3 OS Client - WinXP IDE Java - Eclipse 3.0 Att, __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: IP CONFLICT (ARERR 9093) Same User, Same PC
Perhaps they are behind a NAT'd firewall that does not handle state very well? Reiser, John J [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/04/2008 02:42 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject IP CONFLICT (ARERR 9093) Same User, Same PC Hello Listers, ARS Server 6.3 Patch 014 MS SQL Server 2000 Windows 2000 Client(s) ARUser 7.0.01 Patch 005, ARUser 6.03.00 Patch 003 I have at least two users who experience the IP Address Conflict while logged into their respective PCs on long sessions ( 6-7 hours). Both have fixed licenses and static IP addresses and they only log into one ARSystem Server. The strange thing is the offending IP Address does not resolve to a DNS name when pinged with -a but it does exist. I am waiting for some identification of the IP source from the network team but I was hoping someone else has seen this and has an answer. I checked the archives but I did not see any posts relating to this type of issue on a single PC during a long session. TIA, John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Jefferies archives and monitors outgoing and incoming e-mail. The contents of this email, including any attachments, are confidential to the ordinary user of the email address to which it was addressed. If you are not the addressee of this email you may not copy, forward, disclose or otherwise use it or any part of it in any form whatsoever. It may be produced at the request of regulators or in connection with civil litigation. Jefferies accepts no liability for any errors or omissions arising as a result of transmission. Use by other than intended recipients is prohibited. In the United Kingdom, Jefferies operates as Jefferies International Limited (JIL) and Jefferies Investment Management Limited (JIM). JIL is registered in England, No. 1978621. JIM is registered in England, No. 4476927. The registered office for both companies is at Vintners Place, 68 Upper Thames Street, London EC4V 3BJ. JIL and JIM are authorised and regulated by the Financial Services Authority. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: IP CONFLICT (ARERR 9093) Same User, Same PC
Do both of them get the same IP that's in conflict?at what point during the session do they get this problem? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Thursday, September 04, 2008 12:43 PM To: arslist@ARSLIST.ORG Subject: IP CONFLICT (ARERR 9093) Same User, Same PC Hello Listers, ARS Server 6.3 Patch 014 MS SQL Server 2000 Windows 2000 Client(s) ARUser 7.0.01 Patch 005, ARUser 6.03.00 Patch 003 I have at least two users who experience the IP Address Conflict while logged into their respective PCs on long sessions ( 6-7 hours). Both have fixed licenses and static IP addresses and they only log into one ARSystem Server. The strange thing is the offending IP Address does not resolve to a DNS name when pinged with -a but it does exist. I am waiting for some identification of the IP source from the network team but I was hoping someone else has seen this and has an answer. I checked the archives but I did not see any posts relating to this type of issue on a single PC during a long session. TIA, John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Passing / Receiving data from a Java Code
While I agree with Axton that the Java based ARDBC plugin is the best approach. However, given the v7.0 restriction on the question... I think a DVF with Active links to pass date in/out of the Data Visualization Field DVF might also work as a reasonable option for a client side integration? ( I do note that the poster did not mention a v7.x Mid-Tier, and that would be required for this to be an option. ) However, that version of Java 1.3.1 is really old. I am not sure that will work. You may need to move forward to 1.4. (or maybe even 1.5). HTH. Oh.. and Axton said the _java_ ARDBC plugin was not supported on 7.0.x. There is a C based ARDBC plugin that you could implement. (If you write C.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Sep 4, 2008 at 2:39 PM, Axton [EMAIL PROTECTED] wrote: ** The preferred method would be a java ardbc plugin, but this is not possible on 7.0.x. The options I see: - write a java daemon (based on your java api) that accepts and responds to requests, then write a filter plugin in c to send/receive requests from that daemon. - fork a java process via set fields run process that returns the values you want (gonna be slow and prone to problems since you would have to parse a string of data) I am sure there are many other approaches, but these first two come to mind. The first is more intricate but once working will work faster and more reliably than the second. Axton Grams On Thu, Sep 4, 2008 at 2:06 PM, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote: ** Hi all, I have a doubt about how to integrate ARS with out of the box products/systems... We have to access data from an external database, but this database access has an interface implemented in java code... We would like to write a plug-in code that communicates with this java interface code (it's really a classic java method)... Workflow: On a ARS form we wish that when a user type the identificator field for a client (Account Number, for example) and press enter, the system bring back complementary information about this client (such as Name, Phone Number, Email Address, etc...). These complementary data will be returned by another mainframe server, wrapped by a java method called getInfoByAccountNumber(String account). I'd like to know what is the best way to implement this request. How can I call a java program that returns information and set this information on fields in my current screen??? Any tips will be appreciated! Please let's talk a little bit more about this ... If any of you have questions about this workflow please reply this email that I will try to explain that in details... Thanks in advance We are using: AR Server 7.0.01 Patch 7 AR Admin 7.0.00 Patch 1 AR User 7.0.00 Patch 1 Oracle Database 10g Java 1.3.1 AR System API 7.0 (arapi70.jar) OS Server - Unix AIX 5.3 OS Client - WinXP IDE Java - Eclipse 3.0 Att ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Passing / Receiving data from a Java Code
In ARS version 7.0.x the plugin(s) are written in C. In 7.1.x plugins can be written in C or Java. A 3rd option would be to write a intermediate web service (on a web server somewhere) that takes your request and executes the java call and returns the data back to Remedy. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Thursday, September 04, 2008 1:49 PM To: arslist@ARSLIST.ORG Subject: RES: Passing / Receiving data from a Java Code I didn't know that ARDBC plug-in was not supported on 7.x :( Why doesn't it supported?? Another question... At the first option that you said... I'll have to write a plug-in in C that calls a Java daemon??? How can I do this call?? Thanks for reply... Any other tips will be very appreciated... Att, Tadeu Augusto Dutra Pinto De: Action Request System discussion list(ARSList) em nome de Axton Enviada: qui 4/9/2008 15:39 Para: arslist@ARSLIST.ORG Assunto: Re: Passing / Receiving data from a Java Code The preferred method would be a java ardbc plugin, but this is not possible on 7.0.x. The options I see: - write a java daemon (based on your java api) that accepts and responds to requests, then write a filter plugin in c to send/receive requests from that daemon. - fork a java process via set fields run process that returns the values you want (gonna be slow and prone to problems since you would have to parse a string of data) I am sure there are many other approaches, but these first two come to mind. The first is more intricate but once working will work faster and more reliably than the second. Axton Grams On Thu, Sep 4, 2008 at 2:06 PM, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote: ** Hi all, I have a doubt about how to integrate ARS with out of the box products/systems... We have to access data from an external database, but this database access has an interface implemented in java code... We would like to write a plug-in code that communicates with this java interface code (it's really a classic java method)... Workflow: On a ARS form we wish that when a user type the identificator field for a client (Account Number, for example) and press enter, the system bring back complementary information about this client (such as Name, Phone Number, Email Address, etc...). These complementary data will be returned by another mainframe server, wrapped by a java method called getInfoByAccountNumber(String account). I'd like to know what is the best way to implement this request. How can I call a java program that returns information and set this information on fields in my current screen??? Any tips will be appreciated! Please let's talk a little bit more about this ... If any of you have questions about this workflow please reply this email that I will try to explain that in details... Thanks in advance We are using: AR Server 7.0.01 Patch 7 AR Admin 7.0.00 Patch 1 AR User 7.0.00 Patch 1 Oracle Database 10g Java 1.3.1 AR System API 7.0 (arapi70.jar) OS Server - Unix AIX 5.3 OS Client - WinXP IDE Java - Eclipse 3.0 Att, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Passing / Receiving data from a Java Code
ARDBC is supported in 7.0.x, it just has to be written in C. Not until 7.1 does the plugin server support java based plugins (ardbc, area, filter, etc.). How can I do this call?? That's all up to you and how you write the programs; IPC, network socket, ... Axton Grams On Thu, Sep 4, 2008 at 2:49 PM, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote: I didn't know that ARDBC plug-in was not supported on 7.x :( Why doesn't it supported?? Another question... At the first option that you said... I'll have to write a plug-in in C that calls a Java daemon??? How can I do this call?? Thanks for reply... Any other tips will be very appreciated... Att, Tadeu Augusto Dutra Pinto De: Action Request System discussion list(ARSList) em nome de Axton Enviada: qui 4/9/2008 15:39 Para: arslist@ARSLIST.ORG Assunto: Re: Passing / Receiving data from a Java Code ** The preferred method would be a java ardbc plugin, but this is not possible on 7.0.x. The options I see: - write a java daemon (based on your java api) that accepts and responds to requests, then write a filter plugin in c to send/receive requests from that daemon. - fork a java process via set fields run process that returns the values you want (gonna be slow and prone to problems since you would have to parse a string of data) I am sure there are many other approaches, but these first two come to mind. The first is more intricate but once working will work faster and more reliably than the second. Axton Grams On Thu, Sep 4, 2008 at 2:06 PM, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote: ** Hi all, I have a doubt about how to integrate ARS with out of the box products/systems... We have to access data from an external database, but this database access has an interface implemented in java code... We would like to write a plug-in code that communicates with this java interface code (it's really a classic java method)... Workflow: On a ARS form we wish that when a user type the identificator field for a client (Account Number, for example) and press enter, the system bring back complementary information about this client (such as Name, Phone Number, Email Address, etc...). These complementary data will be returned by another mainframe server, wrapped by a java method called getInfoByAccountNumber(String account). I'd like to know what is the best way to implement this request. How can I call a java program that returns information and set this information on fields in my current screen??? Any tips will be appreciated! Please let's talk a little bit more about this ... If any of you have questions about this workflow please reply this email that I will try to explain that in details... Thanks in advance We are using: AR Server 7.0.01 Patch 7 AR Admin 7.0.00 Patch 1 AR User 7.0.00 Patch 1 Oracle Database 10g Java 1.3.1 AR System API 7.0 (arapi70.jar) OS Server - Unix AIX 5.3 OS Client - WinXP IDE Java - Eclipse 3.0 Att, __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: IP CONFLICT (ARERR 9093) Same User, Same PC
LJ and Henry, They get very different IP addresses. I can understand this happening to people on laptops due to undocking and reconnecting via Wireless and the VPN but at least one of these users has a desktop PC. He says it occurs after he has been connected for a few hours. Checking the error.log reveals many more users throwing the IP Conflict errors. One user was granted a Floating token, released it and was granted the token again within 3 seconds. 3 minutes later the user log showed the IP Conflict Override not allowed. Then 42 minutes later he received an override permission and 1 minute later an IP Conflict. There are three different IP addresses involved in this string of events. xxx.xxx.81.79 - xxx.xxx.81.155 xxx.xxx.81.155 - xxx.xxx.87.197 And the network people aren't sure where these IP addresses exist. nslookup and tracert don't return much. Thanks, John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, September 04, 2008 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: IP CONFLICT (ARERR 9093) Same User, Same PC Do both of them get the same IP that's in conflict?at what point during the session do they get this problem? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Thursday, September 04, 2008 12:43 PM To: arslist@ARSLIST.ORG Subject: IP CONFLICT (ARERR 9093) Same User, Same PC Hello Listers, ARS Server 6.3 Patch 014 MS SQL Server 2000 Windows 2000 Client(s) ARUser 7.0.01 Patch 005, ARUser 6.03.00 Patch 003 I have at least two users who experience the IP Address Conflict while logged into their respective PCs on long sessions ( 6-7 hours). Both have fixed licenses and static IP addresses and they only log into one ARSystem Server. The strange thing is the offending IP Address does not resolve to a DNS name when pinged with -a but it does exist. I am waiting for some identification of the IP source from the network team but I was hoping someone else has seen this and has an answer. I checked the archives but I did not see any posts relating to this type of issue on a single PC during a long session. TIA, John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Can Remedy run case insenitive?
Good afternoon. We will be moving from Remedy 6 on Sybase to Remedy 7 on Oracle. (Database politics -- let us not go there.) We are forever being bit by the case insensitivity of Active Directory. People try to login in upper case. Active directory allows them to do so. But everything in Remedy is case sensitive so they do not get a home page -- they get a blank screen. As all of our account data comes from case-insensitive sources, I was wondering if we could tell the new Oracle database to be case-insensitive. I would like to hear what the group thinks and what the experience has been. Have a nice day, Thorin Marty We Energies Milwaukee, WI ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Product Category Imports - 7.1 Patch 002
Hello All, I am trying unsuccessfully to import product categories from one server to another. All product categories are global. I am trying to import the data into PCT:ProductCompanyAssociation and PCT:Product Catalog. Imports won't work, even after selecting import preference - Generate new ID for all records. Error - Record 1 : Required field (without a default) not specified -- ProductInstanceID (ARERR 307) Has anyone else been able to import product/operational categories? What do I need to do to get this to work? Thanks to All, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: IP CONFLICT (ARERR 9093) Same User, Same PC
Sounds like a routing issue where the Remedy server can't get back to those IPs. Are they internal ones (Class A 10.x; Class B 172.x; Class C 192.168) or coming in thru a VPN? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Thursday, September 04, 2008 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: IP CONFLICT (ARERR 9093) Same User, Same PC LJ and Henry, They get very different IP addresses. I can understand this happening to people on laptops due to undocking and reconnecting via Wireless and the VPN but at least one of these users has a desktop PC. He says it occurs after he has been connected for a few hours. Checking the error.log reveals many more users throwing the IP Conflict errors. One user was granted a Floating token, released it and was granted the token again within 3 seconds. 3 minutes later the user log showed the IP Conflict Override not allowed. Then 42 minutes later he received an override permission and 1 minute later an IP Conflict. There are three different IP addresses involved in this string of events. xxx.xxx.81.79 - xxx.xxx.81.155 xxx.xxx.81.155 - xxx.xxx.87.197 And the network people aren't sure where these IP addresses exist. nslookup and tracert don't return much. Thanks, John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, September 04, 2008 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: IP CONFLICT (ARERR 9093) Same User, Same PC Do both of them get the same IP that's in conflict?at what point during the session do they get this problem? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Thursday, September 04, 2008 12:43 PM To: arslist@ARSLIST.ORG Subject: IP CONFLICT (ARERR 9093) Same User, Same PC Hello Listers, ARS Server 6.3 Patch 014 MS SQL Server 2000 Windows 2000 Client(s) ARUser 7.0.01 Patch 005, ARUser 6.03.00 Patch 003 I have at least two users who experience the IP Address Conflict while logged into their respective PCs on long sessions ( 6-7 hours). Both have fixed licenses and static IP addresses and they only log into one ARSystem Server. The strange thing is the offending IP Address does not resolve to a DNS name when pinged with -a but it does exist. I am waiting for some identification of the IP source from the network team but I was hoping someone else has seen this and has an answer. I checked the archives but I did not see any posts relating to this type of issue on a single PC during a long session. TIA, John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Can Remedy run case insenitive?
It is possible to set up a database to be case insensitive in Oracle. The Remedy limitation is really an Oracle limitation. By default, Oracle is case sensitive, and your DBA should either know or be able to figure out how to make your ARSystem database case insensitive. However, as far as I know, this has to be set up from the beginning. As far as the Active Directory thing, I agree that it's a major problem and that BMC should fix it. Our users don't understand why they can log in using all caps on the network and not in Remedy. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marty.Thorin Sent: Thursday, September 04, 2008 3:44 PM To: arslist@ARSLIST.ORG Subject: Can Remedy run case insenitive? ** Good afternoon. We will be moving from Remedy 6 on Sybase to Remedy 7 on Oracle. (Database politics -- let us not go there.) We are forever being bit by the case insensitivity of Active Directory. People try to login in upper case. Active directory allows them to do so. But everything in Remedy is case sensitive so they do not get a home page -- they get a blank screen. As all of our account data comes from case-insensitive sources, I was wondering if we could tell the new Oracle database to be case-insensitive. I would like to hear what the group thinks and what the experience has been. Have a nice day, Thorin Marty We Energies Milwaukee, WI __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Fwd: Product Category Imports - 7.1 Patch 002 - RESOLVED
All, Please disregard previous - all I had to do was send an email to the List and it came to me. I used the Product ID as the Product Instance ID for the import. All worked fine. Thanks, Jase -- Forwarded message -- From: Jase Brandon [EMAIL PROTECTED] Date: Thu, Sep 4, 2008 at 4:47 PM Subject: Product Category Imports - 7.1 Patch 002 To: arslist@arslist.org Hello All, I am trying unsuccessfully to import product categories from one server to another. All product categories are global. I am trying to import the data into PCT:ProductCompanyAssociation and PCT:Product Catalog. Imports won't work, even after selecting import preference - Generate new ID for all records. Error - Record 1 : Required field (without a default) not specified -- ProductInstanceID (ARERR 307) Has anyone else been able to import product/operational categories? What do I need to do to get this to work? Thanks to All, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Can Remedy run case insenitive?
Is this the User tool or Web? For web you can add a javascript onchange action to force the case to whatever you want (or if you are using SSO add a change of case to the custom java authenticator). For the User Tool, there is not much you can do (although if you create the SSO.dll you can do the same case change in it as well) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Thursday, September 04, 2008 4:02 PM To: arslist@ARSLIST.ORG Subject: Re: Can Remedy run case insenitive? It is possible to set up a database to be case insensitive in Oracle. The Remedy limitation is really an Oracle limitation. By default, Oracle is case sensitive, and your DBA should either know or be able to figure out how to make your ARSystem database case insensitive. However, as far as I know, this has to be set up from the beginning. As far as the Active Directory thing, I agree that it's a major problem and that BMC should fix it. Our users don't understand why they can log in using all caps on the network and not in Remedy. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marty.Thorin Sent: Thursday, September 04, 2008 3:44 PM To: arslist@ARSLIST.ORG Subject: Can Remedy run case insenitive? Good afternoon. We will be moving from Remedy 6 on Sybase to Remedy 7 on Oracle. (Database politics -- let us not go there.) We are forever being bit by the case insensitivity of Active Directory. People try to login in upper case. Active directory allows them to do so. But everything in Remedy is case sensitive so they do not get a home page -- they get a blank screen. As all of our account data comes from case-insensitive sources, I was wondering if we could tell the new Oracle database to be case-insensitive. I would like to hear what the group thinks and what the experience has been. Have a nice day, Thorin Marty We Energies Milwaukee, WI ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Can Remedy run case insenitive?
You can set up Case Insensitivity on oracle 10g R2 by adding the following to the ar conf file. Db-Case-Insensitive:T Although this is documented it is not recommended due to the way indexes are utilised. Could you not use the INIT function to test loginid and if not correct display a nice form that tells them to re-login using the correct case? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marty.Thorin Sent: 04 September 2008 21:44 To: arslist@ARSLIST.ORG Subject: Can Remedy run case insenitive? ** Good afternoon. We will be moving from Remedy 6 on Sybase to Remedy 7 on Oracle. (Database politics -- let us not go there.) We are forever being bit by the case insensitivity of Active Directory. People try to login in upper case. Active directory allows them to do so. But everything in Remedy is case sensitive so they do not get a home page -- they get a blank screen. As all of our account data comes from case-insensitive sources, I was wondering if we could tell the new Oracle database to be case-insensitive. I would like to hear what the group thinks and what the experience has been. Have a nice day, Thorin Marty We Energies Milwaukee, WI __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Fwd: Product Category Imports - 7.1 Patch 002 - RESOLVED
You could have alternatively written a merge filter to create a new guid that is set to that field.. that would have worked too.. Joe - Original Message From: Jase Brandon [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, September 4, 2008 5:04:12 PM Subject: Fwd: Product Category Imports - 7.1 Patch 002 - RESOLVED ** All, Please disregard previous - all I had to do was send an email to the List and it came to me. I used the Product ID as the Product Instance ID for the import. All worked fine. Thanks, Jase -- Forwarded message -- From: Jase Brandon [EMAIL PROTECTED] Date: Thu, Sep 4, 2008 at 4:47 PM Subject: Product Category Imports - 7.1 Patch 002 To: arslist@arslist.org Hello All, I am trying unsuccessfully to import product categories from one server to another. All product categories are global. I am trying to import the data into PCT:ProductCompanyAssociation and PCT:Product Catalog. Imports won't work, even after selecting import preference - Generate new ID for all records. Error - Record 1 : Required field (without a default) not specified -- ProductInstanceID (ARERR 307) Has anyone else been able to import product/operational categories? What do I need to do to get this to work? Thanks to All, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC UserWorld Miami is being rescheduled
David, I don't think anyone should find fault with your notification to the list. In fact we appreciate it. Much better to find it out here than to stumble across it on the website. I do think it would have been appropriate for them to send the website message to all registered attendees at the same time it was posted to the website. We've heard here that some have received a notification and some (like myself) have not. But you also know after a year plus of active 'arslisting' that we do love to banter back and forth about things that are important to us. BMC should be pleased that we care that much. Now they can get over it and start communicating with us directly. Ummm ... wonder if the interest on my credit card until event time will be refunded. Hardly seems fair to expense it right now when we don't actually know it's going to be held before next summer/fall. Ok ... don't want to get started on all that again. Thanks again David. Susan On Thu, Sep 4, 2008 at 11:05 AM, Easter, David [EMAIL PROTECTED] wrote: Thanks, Axton. As also mentioned in my original E-mail, I was attempting to be proactive in letting the larger community know of the changes when I found out they were posted to the UserWorld web site. I just copy/pasted the language from the web site into my message as a convenience so that folks on plain-text E-mail readers could see the info as well without having to go to the URL. My (limited) knowledge is that an E-mail was sent to some partners and internal BMC employees. A more formal message is most likely going out to registered guests soon. I suppose that I could have waited until the formal E-mail was set out to point folks to the UserWorld site - or waited until an ARSList member stumbled upon it and then posted Hey, they rescheduled BMC UserWorld and didn't tell us! - but I thought it more community responsible to post the link to the preliminary information as soon as it was publicly available. My apologies if that has caused dissatisfaction due to the informal method used. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Axton Sent: Thu 9/4/2008 6:58 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Actually, if you read the disclaimer at the bottom of all of David's emails, it is not an official communication: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. Axton Grasm On Thu, Sep 4, 2008 at 9:45 AM, Pierson, Shawn [EMAIL PROTECTED] wrote: ** I'd like to echo that David Easter's message to the ARSList is the only official communication I got about this. I contacted my sales rep, but I got the impression that my inquiry was the first he had heard about it as well. From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, September 04, 2008 8:22 AM To: arslist@ARSLIST.ORG Subject: Re: BMC UserWorld Miami is being rescheduled ** Hey David Easter why hasn't an official email gone out from BMC letting those that signed up know that this has been cancelled? It is just wrong that I am finding this out 2nd hand. Once again thank goodness for the ARS List. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ http://www.scholastic.com/ From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, August 29, 2008 12:08 AM To: arslist@ARSLIST.ORG Subject: FYI: BMC UserWorld Miami is being rescheduled ** FYI - http://www.bmc.com/userworld/miami/ Breaking News: BMC UserWorld Miami is being rescheduled Unwavering Commitment to a Great Conference. New Conference Dates Location Coming Soon. BMC UserWorld is on the move. We have received notification from the Fontainebleau Miami Beach Hotel, planned location of UserWorld Miami, that they will not be able to open for business in time for our event.
Re: BMC User World
Looks like BMC got the hint. I just got an email sent to me as a registered participant. Still light on info. Does have a statement about flight changes. I'll not mention more at this point as those registered should also get the email. Dave - [EMAIL PROTECTED] (Wireless)
Re: BMC User World
Just received mine too. See below We recently learned that our venue for BMC UserWorld, the Fontainebleau Miami Beach hotel, is behind schedule on renovations and will not open in time to host our October event. Since we are dedicated to creating an outstanding conference in an excellent venue, we are relocating BMC UserWorld to another location and rescheduling for a new date. What does this mean to you? Shortly, you'll receive an e-mail announcing the new location and date. Our new event will be bigger and better, delivering newer technology, a broader global audience, and many more programs for our users. If you already have registered for the Miami conference and purchased airfare, BMC will cover any airfare penalties you incur when switching your travel plans from Miami to the new location. Naturally, your pre-paid BMC UserWorld Miami registration fee will be accepted at the next show (or, if you are unable to attend, we'll gladly refund your money). Watch for an e-mail with specific instructions and procedures for reimbursement of any airfare penalties. We apologize for any inconvenience that this may cause you, and are dedicated to exceeding your high expectations by providing our customers and partners with a world-class event in an outstanding venue. We hope you will join us at the new location. Regards, On Thu, Sep 4, 2008 at 5:38 PM, Shellman, David [EMAIL PROTECTED] wrote: Looks like BMC got the hint. I just got an email sent to me as a registered participant. Still light on info. Does have a statement about flight changes. I'll not mention more at this point as those registered should also get the email. Dave - [EMAIL PROTECTED] (Wireless) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Assignment Engine with customized form
Hi List, I have a requirement to integrate the Assignment Engine with Customized form /application. For Example : There is a form for ticketing purpose and the group are defined on the group form with members. When a new request is submitted to this form, the assignment ofnbsp;tickets should take place automaticallynbsp;using Assignment engine.nbsp;nbsp;Please suggest how to achieve this. Note : I am not using ITSM suit,nbsp;Remedy Version : nbsp;7.0.1Thanks in adavnce.nbsp;Thanks Shibu Samuel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
