Re: license utilization monitoring in remedy
Hi Manish, If you are on ARS 6.3, means you are using ITSM 6 or older. These are not deployable application and the application statistics does not collect application license utilization. Don't waste your effort on this (I had). Best Regards, Uday Joshi Delivery Manager - BSM Tech Support Technology Infrastructure Services - BSM Unit --- Wipro Technologies, Hinjewadi, Pune 411057 India Tel: +91 20 22933700 Ext :3324 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Manish SINGLA Sent: Wednesday, October 08, 2008 04:45 PM To: arslist@ARSLIST.ORG Subject: Re: license utilization monitoring in remedy ** Hello James Van Sickle, Thanks for your response. First I like to tell you that we are on ARS6.3 and we are not on load balancers. We have two independent servers linked with DSO. Now as I try configuring 'Application-level Statistics' I get following screen: From above I couldn't find way to find license utilization for Change and Helpdesk, and if i configure it for Forms statistics, it don't give me license utilization stats in 'Application Statistics' form. So please tell what i should configure to get license stats. Regards Manish Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Outlook.jpg
Re: license utilization monitoring in remedy
Manish In order to capture this stat , one of the simple way is Create a Stat form with few basic fields which will help you to get info like User I'd,application,license type,date time,server and user interface Add a filter each on both the main forms Change Incident, this new filter should work on Submit,Modify,Merge and its Push action will push that all the required info to the Stat form. This will give you the stat of when a user with floating lic made used of Change Incident lic Thanks Himanshu Kohli From Black Berry On 10/7/08, Manish SINGLA [EMAIL PROTECTED] wrote: Hello All, My query is regarding the license utilization monitoring in remedy. Is it possible to take out the statistics of how many floating licences(change and incident separately) are being consumed at a given point in time? The key here is to get the Change Floating and Helpdesk Floating license utilization independenly. Thanks Manish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Sent from Gmail for mobile | mobile.google.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Issues with AIE in getting the updated records from source database
Hi List, I am on ARS 7.1.0 p003, AIE 7.1.0 p003 and CMDB 2.1.0 p3 on a SQL 2005 Database Server AIE pulls data from SMS 2003 Service Pack 2 and updates the data into CMDB. The initial Load went on fine without any issues. Picked up only the Server data from SMS as per the configuration. When i run the exchange after this initial load, it picks up all the data in source as per the data query (only server data) and creates any new records or updates all the records in CMDB; wherein it should update only those records that have been modified in the source after the last update from SMS to CMDB was done. In the CI class mappings; I set the following options : Update record only if checksum for mapped field has changed - YEs Calculate and store checksum in 'tmpSMSCheckForUpdate' Retrieve Source records - Only new or updated since last transfer Last modified timestamp in source - 'TIMESTAMP' field from SMS. This is the default setting that is recommended for updating existing CMDB records which have been modified in the source. But when i run this exchange and the DB Trace on; the query picks up all the records and not just the modified records from last data load. Is this the way it should be done or am i doing something wrong here? Is this something you have encountered? What is the way around this? Am also looking at an alternate solution where after the initial load of data, I can update the External Data Query to filter the data and give me only the updated records. -- Thanks Satya ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OT: Laid Off
Listers, Budget cuts have finally caught up with me. I will be 'off-payroll' with Avaya on Oct. 17th. While I search/wait for an opportunity here in Austin, I will be accepting contracts wherever they may be. This is just a brief heads up for anyone that might need some help somewhere. In my past contracting roles I have filled many roles; From 1 day of troubleshooting, to a couple of weeks as an 'extra' developer... From single custom modules, to full on Requirements, Planning, Project Lead for large custom projects. If anyone would like to review my resume, feel free to contact me :) (I will have my consulting web site back up soon) Mark Blankenship [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Web compression for Remedy mid-tier
You shouldn't run things like that as root. You can start tomcat as root and run it as another user (privsep) using jsvc, which is bundled with tomcat. Here is my /etc/init.d/tomcat script to do that: #!/bin/sh CATALINA_HOME=x/y/z export CATALINA_HOME case $1 in start) if [ -f $CATALINA_HOME/bin/jsvc ]; then cd $CATALINA_HOME LD_LIBRARY_PATH=/prod/sys/remedy/u01/app/tomcat/webapps/midtier/WEB-INF/lib export LD_LIBRARY_PATH ./bin/jsvc -cp ./bin/bootstrap.jar -user tomcat \ -outfile ./logs/catalina.out -Xms256m -Xmx1024m \ -Djava.library.path=/prod/sys/remedy/u01/app/tomcat/webapps/midtier/WEB-INF/lib \ -errfile ./logs/catalina.err org.apache.catalina.startup.Bootstrap fi ;; stop) if [ -f $CATALINA_HOME/bin/jsvc ]; then cd $CATALINA_HOME ./bin/jsvc -cp ./bin/bootstrap.jar -stop \ org.apache.catalina.startup.Bootstrap fi ;; *) echo Usage : tomcat start stop ;; esac The resulting ptree looks like this: [EMAIL PROTECTED]:/ ps -ef |grep tomcat root 13560 15167 0 10:16:51 pts/10:00 grep tomcat root 15225 1 0 14:48:10 ?0:00 ./bin/jsvc -cp ./bin/bootstrap.jar -user tomcat -outfile ./logs/catalina.out -X tomcat 15226 15225 0 14:48:10 ?1:01 ./bin/jsvc -cp ./bin/bootstrap.jar -user tomcat -outfile ./logs/catalina.out -X [EMAIL PROTECTED]:/ ptree 15225 15225 ./bin/jsvc -cp ./bin/bootstrap.jar -user tomcat -outfile ./logs/catalina.out -X 15226 ./bin/jsvc -cp ./bin/bootstrap.jar -user tomcat -outfile ./logs/catalina.out -X The privilege separation lets you listen in ports 1024 and contains things breaking out of the box that are initiated via this process (e.g., someone utilizes a defect in tomcat to do things like launch a process). I will test your proposal and post the results under a separate email. Axton Grams On Tue, Oct 7, 2008 at 11:48 AM, Doug Blair [EMAIL PROTECTED] wrote: ** So, while you are wondering who will answer your next support call and/or watching your stock tank, here's something that I have been experimenting with: web compression. It's built into most browsers and web servers, and by default it's turned off. Turning it on can really make a big difference over longer, slower network connections. Here's what I have learned so far, and I'd really like to know if this results in any improved web performance at other sites. If you try this please report your results (but trim all this text out to keep the clutter down)... Turning on compression in the web-server used for Remedy mid-tier has produced a dramatic speedup at our site. I'm really not sure why this isn't a recommended configuration, except that the compression will consume some horsepower on the web server and decompression will use a few cycles on the end user desktop. If your end-to-end times across the network are more than a couple of seconds, it's probably worth testing at your site. Here are the steps to follow for Apache/tomcat 5.5.xx on Solaris. These should also work for Apache/tomcat on Linux and HP and AIX, but I haven't tested these other platforms. There's a link to instructions for Windows IIS at the bottom. tomcat in a directory or path name refers to the installation directory for Apache/tomcat. On my system this is /opt/ar/apache-tomcat-5.5.20, and we've aliased that to just /opt/ar/tomcat. First, on your Apache/tomcat server, locate tomcat/conf/server.xml. This configuration file has a stanza for each of the connectors your web server is running, and you'll find one defined for port 8443, 8080, etc. Incidentally, you can change those to port 443 (secure) or port 80 and get rid of the 8080 on your URL, or you can just duplicate the 8080 stanza, changing the port number to just 80, and it will work either way, assuming that you don't have anything else running on port 80. Find this text in tomcat/conf/server.xml: !-- Note : To use gzip compression you could set the following properties : compression=on compressionMinSize=2048 noCompressionUserAgents=gozilla, traviata compressableMimeType=text/html,text/xml And add it to each of the stanzas for a port, so they look like this: !-- Define a non-SSL HTTP/1.1 Connector on port 8080 -- Connector port=8080 maxHttpHeaderSize=8192 URIEncoding=UTF-8 maxThreads=150 minSpareThreads=25 maxSpareThreads=75 enableLookups=false redirectPort=8443 acceptCount=100 connectionTimeout=2 disableUploadTimeout=true compression=on compressionMinSize=2048 noCompressionUserAgents=gozilla, traviata compressableMimeType=text/html,text/xml/ There will probably be several stanzas, and I don't see
Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce
I have an 8 month contract here in Baltimore for another Remedy Developer. They only need a mid level candidate. We can pay $45/hr on a W2 or $55/hr C2C All Inclusive Visa Status: US Citizen, Green Card, TN-Visa, H1-B Remedy Developer: * 5+ years developing Remedy applications * 2 + years Implementing, and Customizing ITSM 6.0 * 1+ years Implementing and customizing ITSM 7.0 * Experience upgrading ITSM 6.0 to ITSM 7.0 * Experience loading legacy data into ITSM 7.0 * Experience developing Crystal Reports, SQL 2005 Reports Respectfully, Joshua Kitchen Recruiter Kforce Technology Staffing Two Prestige Place Suite 350 Miamisburg, Ohio 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell http://www.linkedin.com/in/joshkitchen Search Dayton, Ohio Jobs today! http://www.kforce.com/tech-jobs-Ohio http://www.kforce.com/Jobs/Search.aspx?Location=1039Specialty=Technolo gy-Jobsid=2189 Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are att13baf.gifatt13bb0.jpgatt13bb1.gifatt13bc2.jpg
Re: Slightly OT: Tomcat configuration for heap size configuration
It probably depends on what you are trying to use from the web. I set the values in the catalina.sh script (so it only affects Tomcat) CATALINA_OPTS=-server -Xms1024m -Xmx2048m -Xss3m; export CATALINA_OPTS Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, October 07, 2008 6:19 PM To: arslist@ARSLIST.ORG Subject: Slightly OT: Tomcat configuration for heap size configuration I have a little confusion about what the setting should be. I am on Redhat version 4 and Tomcat 5.5.25 Currently I have the following line to set JAVA_OPT in my startup.sh file. JAVA_OPT=-DXmn1536m -DXmx2560m; export JAVA_OPT For min and max memory. But on looking online for typical JAVA_OPT settings, I've noticed that Tomcat no longer uses the mn for minimum and this might be replaced with ms for initial memory instead of minimum memory. So should my settings be changed to JAVA_OPT=-DXms1536m -DXmx2560m; export JAVA_OPT What have you got on your startup.sh file or what have you got JAVA_OPT set as in the environment? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Job: Remedy Developer - Permanent - New Jersey - Kforce
Dear List, Permanent position with Kforce in Lyndhurst, New Jersey. Candidate must have 7.x experience. Compensation: We can offer $80,000.00 Salaries with Full Benefits and Paid Time Off or 60/HR on a C2C All Inclusive. What our client does: Specializes in accounting and advisory services. Other services offered include auditing, taxes, transaction advisory, business risk, technology and security risk and transaction support. Project Description * Perform 3rd tier application support for Remedy * Maintain centralized data elements for all application environments (i.e.-initial group setup, initial user id setup, categorizations,etc..) *Act as a liaison to the 2nd tier application support group (TAC) who manages Application Outages (both scheduled and unscheduled) as well as provides ongoing knowledge transfer of advanced product functions *Prepare and distribute user communications related to Remedy *Coordinate the preparation of the User Acceptance Testing environment *Produce and distribute monthly application metrics *Conduct pre-production testing of the Remedy product *Create Knowledge Content for the application's repositories (Global Self Help and Product Page) *Develop and distribute ad hoc reporting requested by the Product Manager * This candidate would work on the firm's IT Service Management application. The application is deployed to our IT personnel around the world (and other business lines) for the purposes of effectively providing consistent incident, problem and change management. Description of day to day tasks The candidate will respond to cases assigned to their queue. Case resolution can involve updating various Remedy data administration items. Each administrative task is well documented and training will be provided. An example, might be a new Remedy user id set up. This candidate will also be expected to generate standard weekly reports. Again, the procedures are well documented and involve utilizing advanced features of excel, and access. Some reporting also involves the use of SQL Enterprise and Crystal Description of technical environment We are currently planning for a major upgrade to Remedy version 7. The current platform for Remedy is BMC's AR system v6.3 which resides on a SQL database, and utilizes wintel servers for the mid-tier applications. The future state platform is similar however, the application will be fully web-based utilizing WebSphere and run BMC's Remedy v7.1. C. Technical Skills Remedy v7 1-2 yrs Lotus Notes 1-2 yrs Excel -including advanced functions 1-2 yrs MS-Access 1-2 yrs Crystal Moderate SQL Enterprise Moderate Respectfully, Joshua Kitchen Recruiter Kforce Technology Staffing Two Prestige Place Suite 350 Miamisburg, Ohio 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell http://www.linkedin.com/in/joshkitchen Search Dayton, Ohio Jobs today! http://www.kforce.com/tech-jobs-Ohio http://www.kforce.com/Jobs/Search.aspx?Location=1039Specialty=Technolo gy-Jobsid=2189 Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are att87bb8.gifatt87bb9.jpgatt87bba.gifatt87bcb.jpg
OT: Kinetic Request and Kinetic Calendar presentation (in 20 mins)
For those of you interested in finding out how academic organizations are using Kinetic Request and Kinetic Calendar Join Kinetic Data's webinar on Wed. Oct. 8th, 2008 at 11:00 AM EDT. Learn more: http://www.kineticdata.com/News/Webinars.html -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SRM 2.2 - Data Initialization
Following several rounds of testing, we're now attempting to initialize the Service Request form and associated data before rollout. According to support, there is no means to remove the SRM test data, they're recommending a completely fresh install and re-configuration. Considering the time investment we've already made in development, we are looking for other alternatives. Has anyone identified all the SRM forms one would need to purge the system while retaining SRD's, AOT's, PDT's, etc...? Thanks in advance. - Don ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Web compression for Remedy mid-tier
I changed the settings, restarted tomcat, logged in and hit the home page, logged out, then logged back in and hit the home page. The timings are from the second login to the complete load of the home page. 2.09 seconds without compression 2.66 seconds with compression=on compressionMinSize=2048 noCompressionUserAgents=gozilla, traviata compressableMimeType=text/js 2.66 seconds with compression=on compressionMinSize=2048 noCompressionUserAgents=gozilla, traviata compressableMimeType=text/html,text/xml,text/plain,application/xml,image/bmp,application/x-javascript,text/css 4.1 seconds with compression=on compressionMinSize=2048 noCompressionUserAgents=gozilla, traviata compressableMimeType=text/html,text/xml The results seem a bit erratic. Env info: Solaris 9 Oracle 11g local Oracle 10gr2 instant client tomcat 6.0.18 firefox with firebug In looking that the files sent across the wire, it seems the the following mime types are commonly used for files greater than 2k: text/html text/plain image/png application/xml image/jpeg You should take a look at firebug for firefox; it will show you the mime type of every get/post to the server in the response headers. Axton On Tue, Oct 7, 2008 at 11:48 AM, Doug Blair [EMAIL PROTECTED] wrote: ** So, while you are wondering who will answer your next support call and/or watching your stock tank, here's something that I have been experimenting with: web compression. It's built into most browsers and web servers, and by default it's turned off. Turning it on can really make a big difference over longer, slower network connections. Here's what I have learned so far, and I'd really like to know if this results in any improved web performance at other sites. If you try this please report your results (but trim all this text out to keep the clutter down)... Turning on compression in the web-server used for Remedy mid-tier has produced a dramatic speedup at our site. I'm really not sure why this isn't a recommended configuration, except that the compression will consume some horsepower on the web server and decompression will use a few cycles on the end user desktop. If your end-to-end times across the network are more than a couple of seconds, it's probably worth testing at your site. Here are the steps to follow for Apache/tomcat 5.5.xx on Solaris. These should also work for Apache/tomcat on Linux and HP and AIX, but I haven't tested these other platforms. There's a link to instructions for Windows IIS at the bottom. tomcat in a directory or path name refers to the installation directory for Apache/tomcat. On my system this is /opt/ar/apache-tomcat-5.5.20, and we've aliased that to just /opt/ar/tomcat. First, on your Apache/tomcat server, locate tomcat/conf/server.xml. This configuration file has a stanza for each of the connectors your web server is running, and you'll find one defined for port 8443, 8080, etc. Incidentally, you can change those to port 443 (secure) or port 80 and get rid of the 8080 on your URL, or you can just duplicate the 8080 stanza, changing the port number to just 80, and it will work either way, assuming that you don't have anything else running on port 80. Find this text in tomcat/conf/server.xml: !-- Note : To use gzip compression you could set the following properties : compression=on compressionMinSize=2048 noCompressionUserAgents=gozilla, traviata compressableMimeType=text/html,text/xml And add it to each of the stanzas for a port, so they look like this: !-- Define a non-SSL HTTP/1.1 Connector on port 8080 -- Connector port=8080 maxHttpHeaderSize=8192 URIEncoding=UTF-8 maxThreads=150 minSpareThreads=25 maxSpareThreads=75 enableLookups=false redirectPort=8443 acceptCount=100 connectionTimeout=2 disableUploadTimeout=true compression=on compressionMinSize=2048 noCompressionUserAgents=gozilla, traviata compressableMimeType=text/html,text/xml/ There will probably be several stanzas, and I don't see anything wrong with turning compression on for all of them. The compressMinSize setting says that you need at least 2k worth of data before it's worthwhile compressing it. You can adjust this value if you think it's necessary, but leave it alone for now. In most cases you'll just add the last three lines to an existing stanza. Be careful about the / at the end. You'll need to remove the / on the last line of the existing stanza and make sure it appears as the last thing in your new stanza. You could restart tomcat at this point on Windows and compression would start working. If you are
Re: Web compression for Remedy mid-tier
My question would be ... How will this affect Web Services? Of course with any change like this the motto is: Test, Test, Test Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, October 08, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Web compression for Remedy mid-tier I changed the settings, restarted tomcat, logged in and hit the home page, logged out, then logged back in and hit the home page. The timings are from the second login to the complete load of the home page. 2.09 seconds without compression 2.66 seconds with compression=on compressionMinSize=2048 noCompressionUserAgents=gozilla, traviata compressableMimeType=text/js 2.66 seconds with compression=on compressionMinSize=2048 noCompressionUserAgents=gozilla, traviata compressableMimeType=text/html,text/xml,text/plain,application/xml,imag e/bmp,application/x-javascript,text/css 4.1 seconds with compression=on compressionMinSize=2048 noCompressionUserAgents=gozilla, traviata compressableMimeType=text/html,text/xml The results seem a bit erratic. Env info: Solaris 9 Oracle 11g local Oracle 10gr2 instant client tomcat 6.0.18 firefox with firebug In looking that the files sent across the wire, it seems the the following mime types are commonly used for files greater than 2k: text/html text/plain image/png application/xml image/jpeg You should take a look at firebug for firefox; it will show you the mime type of every get/post to the server in the response headers. Axton On Tue, Oct 7, 2008 at 11:48 AM, Doug Blair [EMAIL PROTECTED] wrote: ** So, while you are wondering who will answer your next support call and/or watching your stock tank, here's something that I have been experimenting with: web compression. It's built into most browsers and web servers, and by default it's turned off. Turning it on can really make a big difference over longer, slower network connections. Here's what I have learned so far, and I'd really like to know if this results in any improved web performance at other sites. If you try this please report your results (but trim all this text out to keep the clutter down)... Turning on compression in the web-server used for Remedy mid-tier has produced a dramatic speedup at our site. I'm really not sure why this isn't a recommended configuration, except that the compression will consume some horsepower on the web server and decompression will use a few cycles on the end user desktop. If your end-to-end times across the network are more than a couple of seconds, it's probably worth testing at your site. Here are the steps to follow for Apache/tomcat 5.5.xx on Solaris. These should also work for Apache/tomcat on Linux and HP and AIX, but I haven't tested these other platforms. There's a link to instructions for Windows IIS at the bottom. tomcat in a directory or path name refers to the installation directory for Apache/tomcat. On my system this is /opt/ar/apache-tomcat-5.5.20, and we've aliased that to just /opt/ar/tomcat. First, on your Apache/tomcat server, locate tomcat/conf/server.xml. This configuration file has a stanza for each of the connectors your web server is running, and you'll find one defined for port 8443, 8080, etc. Incidentally, you can change those to port 443 (secure) or port 80 and get rid of the 8080 on your URL, or you can just duplicate the 8080 stanza, changing the port number to just 80, and it will work either way, assuming that you don't have anything else running on port 80. Find this text in tomcat/conf/server.xml: !-- Note : To use gzip compression you could set the following properties : compression=on compressionMinSize=2048 noCompressionUserAgents=gozilla, traviata compressableMimeType=text/html,text/xml And add it to each of the stanzas for a port, so they look like this: !-- Define a non-SSL HTTP/1.1 Connector on port 8080 -- Connector port=8080 maxHttpHeaderSize=8192 URIEncoding=UTF-8 maxThreads=150 minSpareThreads=25 maxSpareThreads=75 enableLookups=false redirectPort=8443 acceptCount=100 connectionTimeout=2 disableUploadTimeout=true compression=on compressionMinSize=2048 noCompressionUserAgents=gozilla, traviata compressableMimeType=text/html,text/xml/ There will probably be several stanzas, and I don't see anything wrong with turning compression on for all of them. The compressMinSize setting says that you need at least 2k worth of data before it's worthwhile compressing it. You can adjust this value if you think it's necessary, but leave
Re: Web compression for Remedy mid-tier
There are two key players: the publisher (web server), and the consumer (web browser, web services consumer). It all depends on the abilities of the consumer to be capable of handling compressed content. You can exclude certain client types, which is sent to the web server in the request header, from receiving compressed content. Axton Grams On Wed, Oct 8, 2008 at 11:48 AM, Grooms, Frederick W [EMAIL PROTECTED] wrote: My question would be ... How will this affect Web Services? Of course with any change like this the motto is: Test, Test, Test Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, October 08, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Web compression for Remedy mid-tier I changed the settings, restarted tomcat, logged in and hit the home page, logged out, then logged back in and hit the home page. The timings are from the second login to the complete load of the home page. 2.09 seconds without compression 2.66 seconds with compression=on compressionMinSize=2048 noCompressionUserAgents=gozilla, traviata compressableMimeType=text/js 2.66 seconds with compression=on compressionMinSize=2048 noCompressionUserAgents=gozilla, traviata compressableMimeType=text/html,text/xml,text/plain,application/xml,imag e/bmp,application/x-javascript,text/css 4.1 seconds with compression=on compressionMinSize=2048 noCompressionUserAgents=gozilla, traviata compressableMimeType=text/html,text/xml The results seem a bit erratic. Env info: Solaris 9 Oracle 11g local Oracle 10gr2 instant client tomcat 6.0.18 firefox with firebug In looking that the files sent across the wire, it seems the the following mime types are commonly used for files greater than 2k: text/html text/plain image/png application/xml image/jpeg You should take a look at firebug for firefox; it will show you the mime type of every get/post to the server in the response headers. Axton On Tue, Oct 7, 2008 at 11:48 AM, Doug Blair [EMAIL PROTECTED] wrote: ** So, while you are wondering who will answer your next support call and/or watching your stock tank, here's something that I have been experimenting with: web compression. It's built into most browsers and web servers, and by default it's turned off. Turning it on can really make a big difference over longer, slower network connections. Here's what I have learned so far, and I'd really like to know if this results in any improved web performance at other sites. If you try this please report your results (but trim all this text out to keep the clutter down)... Turning on compression in the web-server used for Remedy mid-tier has produced a dramatic speedup at our site. I'm really not sure why this isn't a recommended configuration, except that the compression will consume some horsepower on the web server and decompression will use a few cycles on the end user desktop. If your end-to-end times across the network are more than a couple of seconds, it's probably worth testing at your site. Here are the steps to follow for Apache/tomcat 5.5.xx on Solaris. These should also work for Apache/tomcat on Linux and HP and AIX, but I haven't tested these other platforms. There's a link to instructions for Windows IIS at the bottom. tomcat in a directory or path name refers to the installation directory for Apache/tomcat. On my system this is /opt/ar/apache-tomcat-5.5.20, and we've aliased that to just /opt/ar/tomcat. First, on your Apache/tomcat server, locate tomcat/conf/server.xml. This configuration file has a stanza for each of the connectors your web server is running, and you'll find one defined for port 8443, 8080, etc. Incidentally, you can change those to port 443 (secure) or port 80 and get rid of the 8080 on your URL, or you can just duplicate the 8080 stanza, changing the port number to just 80, and it will work either way, assuming that you don't have anything else running on port 80. Find this text in tomcat/conf/server.xml: !-- Note : To use gzip compression you could set the following properties : compression=on compressionMinSize=2048 noCompressionUserAgents=gozilla, traviata compressableMimeType=text/html,text/xml And add it to each of the stanzas for a port, so they look like this: !-- Define a non-SSL HTTP/1.1 Connector on port 8080 -- Connector port=8080 maxHttpHeaderSize=8192 URIEncoding=UTF-8 maxThreads=150 minSpareThreads=25 maxSpareThreads=75 enableLookups=false redirectPort=8443 acceptCount=100 connectionTimeout=2
Re: Laid Off
Have you worked with the latest ITSM? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Blankenship, Mark (Mark) Sent: Wednesday, October 08, 2008 8:57 AM To: arslist@ARSLIST.ORG Subject: OT: Laid Off Listers, Budget cuts have finally caught up with me. I will be 'off-payroll' with Avaya on Oct. 17th. While I search/wait for an opportunity here in Austin, I will be accepting contracts wherever they may be. This is just a brief heads up for anyone that might need some help somewhere. In my past contracting roles I have filled many roles; From 1 day of troubleshooting, to a couple of weeks as an 'extra' developer... From single custom modules, to full on Requirements, Planning, Project Lead for large custom projects. If anyone would like to review my resume, feel free to contact me :) (I will have my consulting web site back up soon) Mark Blankenship [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Slightly OT: Tomcat configuration for heap size configuration
Fred, Are you starting Tomcat using catalina.sh and not startup.sh?? I use startup.sh which is why I had my setting in there but I'm not quite sure if that's the way to go with 5.5.X. Joe - Original Message From: Grooms, Frederick W [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 8, 2008 10:36:15 AM Subject: Re: Slightly OT: Tomcat configuration for heap size configuration ** It probably depends on what you are trying to use from the web. I set the values in the catalina.sh script (so it only affects Tomcat) CATALINA_OPTS=-server -Xms1024m -Xmx2048m -Xss3m; export CATALINA_OPTS Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, October 07, 2008 6:19 PM To: arslist@ARSLIST.ORG Subject: Slightly OT: Tomcat configuration for heap size configuration I have a little confusion about what the setting should be. I am on Redhat version 4 and Tomcat 5.5.25 Currently I have the following line to set JAVA_OPT in my startup.sh file. JAVA_OPT=-DXmn1536m -DXmx2560m; export JAVA_OPT For min and max memory. But on looking online for typical JAVA_OPT settings, I've noticed that Tomcat no longer uses the mn for minimum and this might be replaced with ms for initial memory instead of minimum memory. So should my settings be changed to JAVA_OPT=-DXms1536m -DXmx2560m; export JAVA_OPT What have you got on your startup.sh file or what have you got JAVA_OPT set as in the environment? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Roles and Permissions....
I received a really great program called PermissionsandRoles.exe from a member of the ARLIST - it's a great help! It appears that it's authored by a flight deck organization (???). What would be great would be the ability to print out the roles and permissions that are displayed. Does anyone know how to get in contact with the flight deck/author to see if it's possible or if the program might have switches etc. to allow the output to be saved? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Roles and Permissions....
That program is very good - a lifesaver for those struggling with permissions on ITSM. Flight Deck is (or was) BMC's pre-sales and demonstration VM platform. It was a good idea, but the technology of the time hindered its effectiveness. Not sure who's running that now, or even if it's still being used. Rick On Wed, Oct 8, 2008 at 10:11 AM, Richard Copits [EMAIL PROTECTED] wrote: ** I received a really great program called PermissionsandRoles.exe from a member of the ARLIST – it's a great help! It appears that it's authored by a flight deck organization (???). What would be great would be the ability to print out the roles and permissions that are displayed. Does anyone know how to get in contact with the flight deck/author to see if it's possible or if the program might have switches etc. to allow the output to be saved? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Roles and Permissions....
Flight Deck is still a program run by BMC for demonstrations, pre-sales etc on VM. How can I obtain this PermissionsandRoles.exe? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, October 08, 2008 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Roles and Permissions ** That program is very good - a lifesaver for those struggling with permissions on ITSM. Flight Deck is (or was) BMC's pre-sales and demonstration VM platform. It was a good idea, but the technology of the time hindered its effectiveness. Not sure who's running that now, or even if it's still being used. Rick On Wed, Oct 8, 2008 at 10:11 AM, Richard Copits [EMAIL PROTECTED] wrote: ** I received a really great program called PermissionsandRoles.exe from a member of the ARLIST - it's a great help! It appears that it's authored by a flight deck organization (???). What would be great would be the ability to print out the roles and permissions that are displayed. Does anyone know how to get in contact with the flight deck/author to see if it's possible or if the program might have switches etc. to allow the output to be saved? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Slightly OT: Tomcat configuration for heap size configuration
startup.sh calls catalina.sh From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, October 08, 2008 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Tomcat configuration for heap size configuration Fred, Are you starting Tomcat using catalina.sh and not startup.sh?? I use startup.sh which is why I had my setting in there but I'm not quite sure if that's the way to go with 5.5.X. Joe - Original Message From: Grooms, Frederick W [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 8, 2008 10:36:15 AM Subject: Re: Slightly OT: Tomcat configuration for heap size configuration It probably depends on what you are trying to use from the web. I set the values in the catalina.sh script (so it only affects Tomcat) CATALINA_OPTS=-server -Xms1024m -Xmx2048m -Xss3m; export CATALINA_OPTS Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, October 07, 2008 6:19 PM To: arslist@ARSLIST.ORG Subject: Slightly OT: Tomcat configuration for heap size configuration I have a little confusion about what the setting should be. I am on Redhat version 4 and Tomcat 5.5.25 Currently I have the following line to set JAVA_OPT in my startup.sh file. JAVA_OPT=-DXmn1536m -DXmx2560m; export JAVA_OPT For min and max memory. But on looking online for typical JAVA_OPT settings, I've noticed that Tomcat no longer uses the mn for minimum and this might be replaced with ms for initial memory instead of minimum memory. So should my settings be changed to JAVA_OPT=-DXms1536m -DXmx2560m; export JAVA_OPT What have you got on your startup.sh file or what have you got JAVA_OPT set as in the environment? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Roles and Permissions....
Would love to know the same thing. How do I get a copy of it if I wanted to try it out? How much does it cost or is it a free utility? Joe - Original Message From: Alan Blake [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 8, 2008 1:24:26 PM Subject: Re: Roles and Permissions ** Flight Deck is still a program run by BMC for demonstrations, pre-sales etc on VM. How can I obtain this PermissionsandRoles.exe? From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, October 08, 2008 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Roles and Permissions ** That program is very good - a lifesaver for those struggling with permissions on ITSM. Flight Deck is (or was) BMC's pre-sales and demonstration VM platform. It was a good idea, but the technology of the time hindered its effectiveness. Not sure who's running that now, or even if it's still being used. Rick On Wed, Oct 8, 2008 at 10:11 AM, Richard Copits [EMAIL PROTECTED] wrote: ** I received a really great program called PermissionsandRoles.exe from a member of the ARLIST – it's a great help! It appears that it's authored by a flight deck organization (???). What would be great would be the ability to print out the roles and permissions that are displayed. Does anyone know how to get in contact with the flight deck/author to see if it's possible or ifthe program might have switches etc. to allow the output to be saved? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Roles and Permissions....
It's free, and should be available on BMC's download site, and/or on the BMCDN. It's a really small download, too! Rick On Wed, Oct 8, 2008 at 10:33 AM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Would love to know the same thing. How do I get a copy of it if I wanted to try it out? How much does it cost or is it a free utility? Joe - Original Message From: Alan Blake [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 8, 2008 1:24:26 PM Subject: Re: Roles and Permissions ** Flight Deck is still a program run by BMC for demonstrations, pre-sales etc on VM. How can I obtain this PermissionsandRoles.exe? -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Wednesday, October 08, 2008 11:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Roles and Permissions ** That program is very good - a lifesaver for those struggling with permissions on ITSM. Flight Deck is (or was) BMC's pre-sales and demonstration VM platform. It was a good idea, but the technology of the time hindered its effectiveness. Not sure who's running that now, or even if it's still being used. Rick On Wed, Oct 8, 2008 at 10:11 AM, Richard Copits [EMAIL PROTECTED] wrote: ** I received a really great program called PermissionsandRoles.exe from a member of the ARLIST – it's a great help! It appears that it's authored by a flight deck organization (???). What would be great would be the ability to print out the roles and permissions that are displayed. Does anyone know how to get in contact with the flight deck/author to see if it's possible or ifthe program might have switches etc. to allow the output to be saved? Thanks! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Slightly OT: Tomcat configuration for heap size configuration
Yes I just noticed that in the script that it sets catalina.sh to EXECUTABLE and then executes that in the end.. I should have looked at the full script before I asked :-) So if I do set the JAVA_OPTS in startup.sh it should be good enough right? Considering that I use startup.sh to start tomcat up. Joe - Original Message From: Grooms, Frederick W [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 8, 2008 1:31:15 PM Subject: Re: Slightly OT: Tomcat configuration for heap size configuration ** startup.sh calls catalina.sh From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, October 08, 2008 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Tomcat configuration for heap size configuration Fred, Are you starting Tomcat using catalina.sh and not startup.sh?? I use startup.sh which is why I had my setting in there but I'm not quite sure if that's the way to go with 5.5.X. Joe - Original Message From: Grooms, Frederick W [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 8, 2008 10:36:15 AM Subject: Re: Slightly OT: Tomcat configuration for heap size configuration It probably depends on what you are trying to use from the web. I set the values in the catalina.sh script (so it only affects Tomcat) CATALINA_OPTS=-server -Xms1024m -Xmx2048m -Xss3m; export CATALINA_OPTS Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, October 07, 2008 6:19 PM To: arslist@ARSLIST.ORG Subject: Slightly OT: Tomcat configuration for heap size configuration I have a little confusion about what the setting should be. I am on Redhat version 4 and Tomcat 5.5.25 Currently I have the following line to set JAVA_OPT in my startup.sh file. JAVA_OPT=-DXmn1536m -DXmx2560m; export JAVA_OPT For min and max memory. But on looking online for typical JAVA_OPT settings, I've noticed that Tomcat no longer uses the mn for minimum and this might be replaced with ms for initial memory instead of minimum memory. So should my settings be changed to JAVA_OPT=-DXms1536m -DXmx2560m; export JAVA_OPT What have you got on your startup.sh file or what have you got JAVA_OPT set as in the environment? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Laid Off
Please send my your complete resume cover letter Please also include in the above your 'travel availability requirements' Robert Molenda On Wed, Oct 8, 2008 at 9:09 AM, David Charters [EMAIL PROTECTED] wrote: ** Have you worked with the latest ITSM? -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Blankenship, Mark (Mark) *Sent:* Wednesday, October 08, 2008 8:57 AM *To:* arslist@ARSLIST.ORG *Subject:* OT: Laid Off Listers, Budget cuts have finally caught up with me. I will be 'off-payroll' with Avaya on Oct. 17th. While I search/wait for an opportunity here in Austin, I will be accepting contracts wherever they may be. This is just a brief heads up for anyone that might need some help somewhere. In my past contracting roles I have filled many roles; From 1 day of troubleshooting, to a couple of weeks as an 'extra' developer... From single custom modules, to full on Requirements, Planning, Project Lead for large custom projects. If anyone would like to review my resume, feel free to contact me :) (I will have my consulting web site back up soon) Mark Blankenship [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- If it were not for the gutter, my mind would be homeless! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Roles and Permissions....
Cheers.. I'll look for it there Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 8, 2008 1:44:23 PM Subject: Re: Roles and Permissions ** It's free, and should be available on BMC's download site, and/or on the BMCDN. It's a really small download, too! Rick On Wed, Oct 8, 2008 at 10:33 AM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Would love to know the same thing. How do I get a copy of it if I wanted to try it out? How much does it cost or is it a free utility? Joe - Original Message From: Alan Blake [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 8, 2008 1:24:26 PM Subject: Re: Roles and Permissions ** Flight Deck is still a program run by BMC for demonstrations, pre-sales etc on VM. How can I obtain this PermissionsandRoles.exe? From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, October 08, 2008 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Roles and Permissions ** That program is very good - a lifesaver for those struggling with permissions on ITSM. Flight Deck is (or was) BMC's pre-sales and demonstration VM platform. It was a good idea, but the technology of the time hindered its effectiveness. Not sure who's running that now, or even if it's still being used. Rick On Wed, Oct 8, 2008 at 10:11 AM, Richard Copits [EMAIL PROTECTED] wrote: ** I received a really great program called PermissionsandRoles.exe from a member of the ARLIST – it's a great help! It appears that it's authored by a flight deck organization (???). What would be great would be the ability to print out the roles and permissions that are displayed. Does anyone know how to get in contact with the flight deck/author to see if it's possible or if the program might have switches etc. to allow the output to be saved? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Contract Opportunity Minimum 8 years demonstrated development experience with ARS 5.x, 6.x or 7.x custom application development.
Title: Lead Applications Developer Location: Portland, OR Duration: 3 month Contract with possible extension Start date: ASAP JOB RESPONSIBILITIES: Develop ARS applications for approved IT projects or Service Requests. Assist functional consultant(s) or Business System Analyst(s) to define the business requirements, determine scope, estimate work effort and determine duration of development and unit test. Translate business requirements into technical design documents. Create process, data and workflow models, including integration into third party components. Provide support of ARS applications. This includes developing technical documentation, assisting with the development of end-user documentation, interfacing with application owners and the IT Help Desk, and properly tracking all support efforts. Most support work will be second level in nature, but may be asked to perform limited first level support. Some server and application administration is also be required. Perform ARS application troubleshooting. Follow all relevant team development / architecture standards and methodologies. TOOLS/APPLICATIONS: Experience with Panacea Workflow Studio is desired. BASIC QUALIFICATIONS: minimum 8 years demonstrated development experience with ARS 5.x, 6.x or 7.x custom application development. Knowledge of development within the 5.x 6.x, and 7.x + Mid-Tier environments. Knowledge of relational databases, specifically Microsoft SQL Server. Experience with SQL query language. Expertise in data and workflow modeling. Experience with sound enterprise system development principles and methodologies. Working knowledge of Microsoft server, desktop and web client technologies. Experience with Active Server Pages (ASP) and ARS ASP integration. Experience providing technical support. Knowledge of J2EE and IBM WebSphere server and web client technologies. Knowledge of basic HTML, Javascript and CSS. Experience with Web services in the Mid-tier architecture. Familiarity with Apache/Tomcat web servers. Experience with Crystal Reports development. Nancy Krupp Sr. Placement Manager COMSYS 10220 SW Greenburg Rd. Suite 301 Portland, OR 97223 O: (503) 821-1219 F: 503-293-3898 (888) 882-8326 ext. 219 [EMAIL PROTECTED] http://www.comsys.com/jobs/index.page Do business. We're IT. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Contract Opportunity Minimum 5-7 years demonstrated development experience with ARS 5.x, 6.x or 7.x custom application development.
Title: Senior Applications Developer Location: Portland, OR Contract Duration: 3 month Contract with possible extension State date: ASAP JOB RESPONSIBILITIES: Develop ARS applications for approved IT projects or Service Requests. Assist functional consultant(s) or Business System Analyst(s) to define the business requirements, determine scope, estimate work effort and determine duration of development and unit test. Translate business requirements into technical design documents. Create process, data and workflow models, including integration into third party components. Provide support of ARS applications. This includes developing technical documentation, assisting with the development of end-user documentation, interfacing with application owners and the IT Help Desk, and properly tracking all support efforts. Most support work will be second level in nature, but may be asked to perform limited first level support. Some server and application administration is also be required. Perform ARS application troubleshooting. Follow all relevant team development / architecture standards and methodologies. TOOLS /APPLICATIONS : Experience with Panacea Workflow Studio is desired. BASIC QUALIFICATIONS: minimum 5-7 years demonstrated development experience with ARS 5.x, 6.x or 7.x custom application development. Knowledge of development within the 5.x 6.x, and 7.x + Mid-Tier environments. Knowledge of relational databases, specifically Microsoft SQL Server. Experience with SQL query language. Experience in data and workflow modeling. Experience with sound enterprise system development principles and methodologies. Working knowledge of Microsoft server, desktop and web client technologies. DESIRED BUT NOT MANDATORY: Experience with Active Server Pages (ASP) and ARS ASP integration. Experience providing technical support. Knowledge of J2EE and IBM WebSphere server and web client technologies. Knowledge of basic HTML, Javascript and CSS. Experience with Web services in the Mid-tier architecture. Familiarity with Apache/Tomcat web servers. Experience with Crystal Reports development. Nancy Krupp Sr. Placement Manager COMSYS 10220 SW Greenburg Rd. Suite 301 Portland, OR 97223 O: (503) 821-1219 F: 503-293-3898 (888) 882-8326 ext. 219 [EMAIL PROTECTED] http://www.comsys.com/jobs/index.page Do business. We're IT. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
How would you define this Service Target
I'm helping a bank do some SLM work. One of their groups has an internal SLA that says certain types of requests received by 4PM have to be completed the same day. Otherwise they need to be completed by 4PM the next day. There really is no length of time ST associated with the Incidents in this case. I thought about setting up a separate calendar for this ST that was 9am-4PM (their hours are actually 9am-5pm M-F) and a ST that said 7 hours - but that doesn't really solve the problem. Issues registered after 4PM the next day somehwere between 3 and 4PM would show up as due. There's a bunch of similar ways to try to address the problem but none work well. Basically I think this is a policy issue that needs to be clarified and then transformed into ST terms - but I'm open to creative ideas. The closest I can come is to have a 1-hour ST for this with business hours that are 9-5. This still doesn't really address the issue though because they want up to 4PM on any given day to fulfill requests that came in after 4:00PM the previous day and requests for the current day that came in prior to 4pm. William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Roles and Permissions....
If anyone could post a link here it would be appreciated. Thanks. On Oct 8, 10:44 am, Rick Cook [EMAIL PROTECTED] wrote: It's free, and should be available on BMC's download site, and/or on the BMCDN. It's a really small download, too! Rick On Wed, Oct 8, 2008 at 10:33 AM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Would love to know the same thing. How do I get a copy of it if I wanted to try it out? How much does it cost or is it a free utility? Joe - Original Message From: Alan Blake [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Wednesday, October 8, 2008 1:24:26 PM Subject: Re: Roles and Permissions ** Flight Deck is still a program run by BMC for demonstrations, pre-sales etc on VM. How can I obtain this PermissionsandRoles.exe? -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Wednesday, October 08, 2008 11:24 AM *To:* [EMAIL PROTECTED] *Subject:* Re: Roles and Permissions ** That program is very good - a lifesaver for those struggling with permissions on ITSM. Flight Deck is (or was) BMC's pre-sales and demonstration VM platform. It was a good idea, but the technology of the time hindered its effectiveness. Not sure who's running that now, or even if it's still being used. Rick On Wed, Oct 8, 2008 at 10:11 AM, Richard Copits [EMAIL PROTECTED] wrote: ** I received a really great program called PermissionsandRoles.exe from a member of the ARLIST – it's a great help! It appears that it's authored by a flight deck organization (???). What would be great would be the ability to print out the roles and permissions that are displayed. Does anyone know how to get in contact with the flight deck/author to see if it's possible or ifthe program might have switches etc. to allow the output to be saved? Thanks! __Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How would you define this Service Target
Interesting challenge (and I need a break from AIE-related workflow). Can you set up a service target using an associated business time entity and related segment for each hour of the work day? Request Arrival Must be Done byGoal 9-10 AM 4 PM 6 hrs 10-11 AM 4 PM 5 hrs 11-12 AM/PM 4 PM 4 hrs 12-1 PM 4 PM3 hrs 1-2 PM4 PM2 hrs 2-3 PM4 PM1 hr 3-4 PM4 PM.25 hrs 4-5 PM4 PM next day 7 hrs Show them this, and they might feel like revisiting their policy! You still have to figure out where to put the milestones in each one of these, and any notifications will have to match the times. My helpdesk manager did something like this to nag his staff about tickets at multiple times as time elapses, at intervals inside the standard SLA we have for all customer incidents, but he did not need staggered goal times. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, October 08, 2008 1:36 PM To: arslist@ARSLIST.ORG Subject: How would you define this Service Target ** I'm helping a bank do some SLM work. One of their groups has an internal SLA that says certain types of requests received by 4PM have to be completed the same day. Otherwise they need to be completed by 4PM the next day. There really is no length of time ST associated with the Incidents in this case. I thought about setting up a separate calendar for this ST that was 9am-4PM (their hours are actually 9am-5pm M-F) and a ST that said 7 hours - but that doesn't really solve the problem. Issues registered after 4PM the next day somehwere between 3 and 4PM would show up as due. There's a bunch of similar ways to try to address the problem but none work well. Basically I think this is a policy issue that needs to be clarified and then transformed into ST terms - but I'm open to creative ideas. The closest I can come is to have a 1-hour ST for this with business hours that are 9-5. This still doesn't really address the issue though because they want up to 4PM on any given day to fulfill requests that came in after 4:00PM the previous day and requests for the current day that came in prior to 4pm. William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] 701-306-6157 C __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Roles and Permissions....
http://developer.bmc.com/communities/docs/DOC-2657 Cheers Peter -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of DTE Sent: 08 October 2008 19:44 To: arslist@ARSLIST.ORG Subject: Re: Roles and Permissions If anyone could post a link here it would be appreciated. Thanks. On Oct 8, 10:44 am, Rick Cook [EMAIL PROTECTED] wrote: It's free, and should be available on BMC's download site, and/or on the BMCDN. It's a really small download, too! Rick On Wed, Oct 8, 2008 at 10:33 AM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Would love to know the same thing. How do I get a copy of it if I wanted to try it out? How much does it cost or is it a free utility? Joe - Original Message From: Alan Blake [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Wednesday, October 8, 2008 1:24:26 PM Subject: Re: Roles and Permissions ** Flight Deck is still a program run by BMC for demonstrations, pre-sales etc on VM. How can I obtain this PermissionsandRoles.exe? -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Wednesday, October 08, 2008 11:24 AM *To:* [EMAIL PROTECTED] *Subject:* Re: Roles and Permissions ** That program is very good - a lifesaver for those struggling with permissions on ITSM. Flight Deck is (or was) BMC's pre-sales and demonstration VM platform. It was a good idea, but the technology of the time hindered its effectiveness. Not sure who's running that now, or even if it's still being used. Rick On Wed, Oct 8, 2008 at 10:11 AM, Richard Copits [EMAIL PROTECTED] wrote: ** I received a really great program called PermissionsandRoles.exe from a member of the ARLIST it's a great help! It appears that it's authored by a flight deck organization (???). What would be great would be the ability to print out the roles and permissions that are displayed. Does anyone know how to get in contact with the flight deck/author to see if it's possible or ifthe program might have switches etc. to allow the output to be saved? Thanks! __Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ERROR (333): You have no access to field; 1
I am yet to hear of any users complaining of ARERR 333 but this is what I see in in catalina.out log file in Tomcat. ERROR (333): You have no access to field; 1 at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetListEntryWithFields(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListEntryObjects(Unknown Source) at com.remedy.arsys.session.Login.getForcedChangePasswordFlag(Unknown Source) at com.remedy.arsys.session.Login.isPasswordChangeRequired(Unknown Source) at com.remedy.arsys.stubs.SessionData.init(Unknown Source) at com.remedy.arsys.stubs.SessionData.init(Unknown Source) at com.remedy.arsys.session.Login.initSessions(Unknown Source) at com.remedy.arsys.session.Login.establishSession(Unknown Source) at com.remedy.arsys.session.Login.establishSession(Unknown Source) at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:690) at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Thread.java:595) I know that field 1 is the Request ID, and that some user may be trying to access a record with insufficient privileges, ,but something tells me that this is happening at application level. And not at the user level i.e. the user is performing some legal action that is resulting in this error because of application design.. Is anyone using ITSP 4 and has seen this error happen in their logs and were able to pinpoint the source of it? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Copy Prod Environment to Dev Environment
Hello All, I need to copy my production app server environment over to my development environment. Differences in patch levels are: Dev mid-tier = 7.1 Patch 004, Prod mid-tier = 7.1 Patch 002. Dev CMDB = 2.1 Patch 6, Prod CMDB = 2.0.1 Unpatched. I tried unsuccessfully to run the midtier.exe for 7.1 Patch 002 on dev, and I am a tad leary of running the CMDB installer for 2.0.1 since it's already 2.1 Patch 6. I have to have them in synch by Monday and I can't think of what else to do, other then copy my production app server environment over to my development environment. Since our prod environment has three servers, web, SQL, and App servers, and Dev environment is all on one server: I think I need to copy the D:\Program Files\AR System directory from Prod App Server to the Dev AR System Directory, in order to get patch levels synched up to match the prod environment. Can anyone help me out with steps to take to accomplish this? I have been searching .pdf's for hours with no success. Thanks in Advance, Jase ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Copy Prod Environment to Dev Environment
First of all you cannot really downgrade a system by running installers, that won't happen. The only way for you to match your dev to prod is rebuild it. Is there any delta between the prod and dev in terms of customization? You will need to consider that before you attempt to rebuild it or you might loose all those customizations if you do not have them backed up using Remedy def backups.. Since you say you are on SQL, I'm assuming it is MS-SQL... If not and if you are on Oracle let me know. I may be able to help you with a slight backdoor method to copy your prod DB to Dev after blowing up your dev DB, by copying just the structure, meta data, and configuration data, and leaving all your main application data on prod.. Joe - Original Message From: Jase Brandon [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 8, 2008 7:54:06 PM Subject: Copy Prod Environment to Dev Environment Hello All, I need to copy my production app server environment over to my development environment. Differences in patch levels are: Dev mid-tier = 7.1 Patch 004, Prod mid-tier = 7.1 Patch 002. Dev CMDB = 2.1 Patch 6, Prod CMDB = 2.0.1 Unpatched. I tried unsuccessfully to run the midtier.exe for 7.1 Patch 002 on dev, and I am a tad leary of running the CMDB installer for 2.0.1 since it's already 2.1 Patch 6. I have to have them in synch by Monday and I can't think of what else to do, other then copy my production app server environment over to my development environment. Since our prod environment has three servers, web, SQL, and App servers, and Dev environment is all on one server: I think I need to copy the D:\Program Files\AR System directory from Prod App Server to the Dev AR System Directory, in order to get patch levels synched up to match the prod environment. Can anyone help me out with steps to take to accomplish this? I have been searching .pdf's for hours with no success. Thanks in Advance, Jase ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Copy Prod Environment to Dev Environment
You must have both systems at the same patch level and then you can do a backup and restore of the Prod. database. Support Knowledge Management have entries to restore a database for both Oracle and SQL Server. -Original Message- From: Jase Brandon [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 8 Oct 2008 7:54 pm Subject: Copy Prod Environment to Dev Environment ** Hello All, I need to copy my production app server environment over to my development environment. ? Differences in patch levels are: Dev mid-tier = 7.1 Patch 004, Prod mid-tier = 7.1 Patch 002. Dev CMDB?= 2.1 Patch 6, Prod CMDB =?2.0.1 Unpatched. ? I tried unsuccessfully to run the midtier.exe for 7.1 Patch 002 on dev, and I am a tad leary of running the CMDB installer for 2.0.1 since it's already 2.1 Patch 6. ? I have to have them in synch by Monday and I can't think of what else to do, other then copy my production app server environment over to my development environment. ? Since our prod environment has three servers, web, SQL, and App servers, and Dev environment is all on one server: I think I need to copy the D:\Program Files\AR System directory from Prod App Server to the Dev AR System Directory, in order to get?patch levels synched up to match the prod environment. ? Can anyone help me out with steps to take to accomplish this? I have been searching .pdf's for hours with no success. ? Thanks in Advance, ? Jase __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Copy Prod Environment to Dev Environment
Short answer: you REALLY shouldn't try this until you get the install versions to match. You need to get the install versions to agree before you do this. I would patch Prod to MT 7.1 patch 004 and then patch the CMDB to 2.1 patch 6 and then copy it over...however,getting that done by Monday might be a minor miracle. William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Wednesday, October 08, 2008 6:54 PM To: arslist@ARSLIST.ORG Subject: Copy Prod Environment to Dev Environment ** Hello All, I need to copy my production app server environment over to my development environment. Differences in patch levels are: Dev mid-tier = 7.1 Patch 004, Prod mid-tier = 7.1 Patch 002. Dev CMDB = 2.1 Patch 6, Prod CMDB = 2.0.1 Unpatched. I tried unsuccessfully to run the midtier.exe for 7.1 Patch 002 on dev, and I am a tad leary of running the CMDB installer for 2.0.1 since it's already 2.1 Patch 6. I have to have them in synch by Monday and I can't think of what else to do, other then copy my production app server environment over to my development environment. Since our prod environment has three servers, web, SQL, and App servers, and Dev environment is all on one server: I think I need to copy the D:\Program Files\AR System directory from Prod App Server to the Dev AR System Directory, in order to get patch levels synched up to match the prod environment. Can anyone help me out with steps to take to accomplish this? I have been searching .pdf's for hours with no success. Thanks in Advance, Jase __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Laid Off
Yes, What type company are u? BMC Partner ? Robert Thomas 4698655645 Sent via BlackBerry by ATT -Original Message- From: Robert Molenda [EMAIL PROTECTED] Date: Wed, 8 Oct 2008 10:52:31 To: arslist@ARSLIST.ORG Subject: Re: Laid Off Please send my your complete resume cover letter Please also include in the above your 'travel availability requirements' Robert Molenda On Wed, Oct 8, 2008 at 9:09 AM, David Charters [EMAIL PROTECTED] wrote: ** Have you worked with the latest ITSM? -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Blankenship, Mark (Mark) *Sent:* Wednesday, October 08, 2008 8:57 AM *To:* arslist@ARSLIST.ORG *Subject:* OT: Laid Off Listers, Budget cuts have finally caught up with me. I will be 'off-payroll' with Avaya on Oct. 17th. While I search/wait for an opportunity here in Austin, I will be accepting contracts wherever they may be. This is just a brief heads up for anyone that might need some help somewhere. In my past contracting roles I have filled many roles; From 1 day of troubleshooting, to a couple of weeks as an 'extra' developer... From single custom modules, to full on Requirements, Planning, Project Lead for large custom projects. If anyone would like to review my resume, feel free to contact me :) (I will have my consulting web site back up soon) Mark Blankenship [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- If it were not for the gutter, my mind would be homeless! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce
Only Senior Level positions. Robert - Start Original Message - Sent: Wed, 8 Oct 2008 10:31:31 -0400 From: Kitchen, Joshua T To: arslist@ARSLIST.ORG Subject: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce ** I have an 8 month contract here in Baltimore for another Remedy Developer. They only need a mid level candidate. We can pay $45/hr on a W2 or $55/hr C2C All Inclusive Visa Status: US Citizen, Green Card, TN-Visa, H1-B Remedy Developer: * 5+ years developing Remedy applications * 2 + years Implementing, and Customizing ITSM 6.0 * 1+ years Implementing and customizing ITSM 7.0 * Experience upgrading ITSM 6.0 to ITSM 7.0 * Experience loading legacy data into ITSM 7.0 * Experience developing Crystal Reports, SQL 2005 Reports Respectfully, Joshua Kitchen Recruiter Kforce Technology Staffing Two Prestige Place Suite 350 Miamisburg, Ohio 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell View my profile on LinkedIn Search Dayton, Ohio Jobs today! http://www.kforce.com/tech-jobs-Ohio [IMAGE][IMAGE][IMAGE] Great People = Great Results Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - End Original Message - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Wiki information website
Kais, I am sorry to point out that integrate is a very big and vague word. So to say that a WIKI (web site) integrates with an application could mean a lot of things. ) The content of the Wiki is created/stored/accessible (or maybe just some combination of those things) via the application. (or visa verse) ) The WIKI has links that allow you to branch into (maybe using a single sign on design) the application (or visa verse) ) The UI for the Wiki site resembles the application UI. ) or many other ideas too... For what it is worth, I have not seen any such commercial offering. Nor have I seen any open sourced solution. However, ARS has a C, Java, (and if you want to use a third party supported API: Perl, and I think someone started a PHP library out there to.) API interfaces. All of these API interfaces would require the web server to be on a supported OS for the AR System platform too. So any Wiki that is based on one or more of those languages has a shot a integrating with ARS without building a middle man interface between it and ARS. (Like using web services, command line interfaces, etc...) Hope that helps. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Oct 6, 2008 at 4:43 PM, Kais Albassir [EMAIL PROTECTED] wrote: ** Hi Matt, They are looking for a new product for the Wiki, so PHP and MySQL would certainly be an option, or MSSQL as database. What important is is that it will integrate with their AR System application. All suggestions and experiences are welcome. Kaïs Matt Reinfeldt wrote: ** It would be nice to know what language and backend the Wiki has… I'm assuming PHP and MySQL, as those are kind of a standard for that toolset, but you never know… Matt R. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kais Albassir Sent: Monday, October 06, 2008 2:38 PM To: arslist@ARSLIST.ORG Subject: Wiki information website ** Hello List, One of my customers needs to renew his Wiki information website, and would like the new content management for this Wiki information website to integrate tightly with their extensive AR System home-made application. Functionalities required in Wiki and content management system: - publication on web-pages with pictures, text, wrapper, tabs and slides, video's,... - logo and personalized look. Must be absolutely professional. (internal and also customers and providers) - media management, template management - full permission scheme (who can publish what, who can modify what,...) - this is several languages I guess there are a number of products on the market offering these functionalities, but I was wondering if anybody already implemented such product in tight integration with ARS. What is meant by tight integration is: send content from one application to the other, link between a ticket in ARS and an article on the Wiki, send by email from an ARS ticket the content of a Wiki article, . Thank you in advance for your ideas and answers. Kaïs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Wiki information website
Based on the dearth of other responses to this post, it doesn't sound like there's anything out there yet that can provide an easy path to an integrated wiki without considerable local investment of resources and effort to do a custom build. Maybe we can hope for a Kinetic wiki Kit or something like that. They seem to have some very good answers for the customer contact interface, which is where the wiki would sit. Or maybe BMC could extend their knowledgebase product to be more like a content management system with a wiki-style interface. After all, if it were built to work directly with ARS, the data content could be stored transparently in ARS forms, in whatever database you already support for the AR system, and ARS could handle all of the necessary user authentication and permissions. The need to add an additional OS, database, and authentication process to my environment just for a third-party or open-source wiki would be a showstopper in and of itself. I suppose that an alternative solution would be to use the .NET interface and build links into SharePoint, which seems to be really taking off in the content management space, but that's just one more development environment to master and work in, or to have to hire more staff to support (good luck with that right now). I'd _much rather_ have a system where the development and management are in a Remedy ARS application, and the content is served up by a custom web application that can stand alone (and not on mid-tier) or be incorporated into forms via view fields - just like the Remedy Knowledge Management app or the various Kinetic Data products. Of course the big question is, if someone builds it, will we buy it? At a university, the alternative has always been to hire a part-time business computing or computer science student who needs a programming project and turn them loose. We have loads of their orphaned, home-brewed vertical applications limping along around here, often for years after the author has graduated. Given that as my only choice, I'll do without. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, October 08, 2008 9:37 PM To: arslist@ARSLIST.ORG Subject: Re: Wiki information website Kais, I am sorry to point out that integrate is a very big and vague word. So to say that a WIKI (web site) integrates with an application could mean a lot of things. ) The content of the Wiki is created/stored/accessible (or maybe just some combination of those things) via the application. (or visa verse) ) The WIKI has links that allow you to branch into (maybe using a single sign on design) the application (or visa verse) ) The UI for the Wiki site resembles the application UI. ) or many other ideas too... For what it is worth, I have not seen any such commercial offering. Nor have I seen any open sourced solution. However, ARS has a C, Java, (and if you want to use a third party supported API: Perl, and I think someone started a PHP library out there to.) API interfaces. All of these API interfaces would require the web server to be on a supported OS for the AR System platform too. So any Wiki that is based on one or more of those languages has a shot a integrating with ARS without building a middle man interface between it and ARS. (Like using web services, command line interfaces, etc...) Hope that helps. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Oct 6, 2008 at 4:43 PM, Kais Albassir [EMAIL PROTECTED] wrote: ** Hi Matt, They are looking for a new product for the Wiki, so PHP and MySQL would certainly be an option, or MSSQL as database. What important is is that it will integrate with their AR System application. All suggestions and experiences are welcome. Kaïs Matt Reinfeldt wrote: ** It would be nice to know what language and backend the Wiki has... I'm assuming PHP and MySQL, as those are kind of a standard for that toolset, but you never know... Matt R. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kais Albassir Sent: Monday, October 06, 2008 2:38 PM To: arslist@ARSLIST.ORG Subject: Wiki information website ** Hello List, One of my customers needs to renew his Wiki information website, and would like the new content management for this Wiki information website to integrate tightly with their extensive AR System home-made application. Functionalities required in Wiki and content management system: - publication on web-pages with pictures, text,
Re: How would you define this Service Target
This is a good road to start down...I'll have to give it a try and see if the overhead on the server justifies it for this one ST. I don't know how much volume there is for this particular issue. William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, October 08, 2008 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: How would you define this Service Target ** Interesting challenge (and I need a break from AIE-related workflow). Can you set up a service target using an associated business time entity and related segment for each hour of the work day? Request Arrival Must be Done byGoal 9-10 AM 4 PM 6 hrs 10-11 AM 4 PM 5 hrs 11-12 AM/PM 4 PM 4 hrs 12-1 PM 4 PM3 hrs 1-2 PM4 PM2 hrs 2-3 PM4 PM1 hr 3-4 PM4 PM.25 hrs 4-5 PM4 PM next day 7 hrs Show them this, and they might feel like revisiting their policy! You still have to figure out where to put the milestones in each one of these, and any notifications will have to match the times. My helpdesk manager did something like this to nag his staff about tickets at multiple times as time elapses, at intervals inside the standard SLA we have for all customer incidents, but he did not need staggered goal times. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, October 08, 2008 1:36 PM To: arslist@ARSLIST.ORG Subject: How would you define this Service Target ** I'm helping a bank do some SLM work. One of their groups has an internal SLA that says certain types of requests received by 4PM have to be completed the same day. Otherwise they need to be completed by 4PM the next day. There really is no length of time ST associated with the Incidents in this case. I thought about setting up a separate calendar for this ST that was 9am-4PM (their hours are actually 9am-5pm M-F) and a ST that said 7 hours - but that doesn't really solve the problem. Issues registered after 4PM the next day somehwere between 3 and 4PM would show up as due. There's a bunch of similar ways to try to address the problem but none work well. Basically I think this is a policy issue that needs to be clarified and then transformed into ST terms - but I'm open to creative ideas. The closest I can come is to have a 1-hour ST for this with business hours that are 9-5. This still doesn't really address the issue though because they want up to 4PM on any given day to fulfill requests that came in after 4:00PM the previous day and requests for the current day that came in prior to 4pm. William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
