Re: ITSM 7 Assignment Configuration Issue

[jham36]

Problem Resolved.
I needed to select my Operating company on the Location and Contact
Company fields first.  I did not notice the first 100 times I opened
the form, that these are required fields.  Once I selected those, my
products showed on the Product menus.

Thanks,
Thanks,
James Hamilton
Business Services Manager
The NPD Group Inc.

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include javascript file in header

[Andrew Hicox]

Hi everyone,

I have a file with some javascript functions I'd like to be able to  
call with the active link run process thing on a form from midtier.


I'm having a hard time figuring out how I should insert the include  
for this file in the header when displaying the form on midtier.


I'm sure this can be done somehow.
Anyone know?

-Andy

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Re: Web service not updating WSDL?

[Chintan Shah]

Renaming WSDL wont work...you wont be able to see it in Admin tool,
however if you export out the Web-Service in a def file, you will see
old names being referenced in urn(i have seen that a lot of
times)..that is why it will give you  something like WSDL not found
error or some container error or if everything goes smoothly then
client will see problems at runtime.

Thanks
Chintan.

--- On Fri, 10/10/08, Grooms, Frederick W <[EMAIL PROTECTED]> wrote:
From: Grooms, Frederick W <[EMAIL PROTECTED]>
Subject: Re: Web service not updating WSDL?
To: arslist@ARSLIST.ORG
Date: Friday, October 10, 2008, 2:00 PM

**


 
Also  ... Clear your IE cache (just to be 
safe)



From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahesh 
Chandra
Sent: Friday, October 10, 2008 3:55 PM
To: 
arslist@ARSLIST.ORG
Subject: Re: Web service not updating 
WSDL?




I always follow this and I just did the same 
this morning.
 

1.  
 Open 
the WebService through admin tool.

2.  
 Re-name 
the functions/redo the mapping and all modifications that you want to  
accomplish.

3.  
Save 
the Webservice now. 

4.  
Export 
the Webservice to a def file. 
5.  
Delete 
the WebService in the Admin Tool. 
6.  
Flush 
the Mid-Tier. 
7.  
Import 
the above file back into the system. 
8.  
Load 
the WSDL and Save it. 
9.  
Your 
changes should reflect now. 
Mahesh
 


 
On Fri, Oct 10, 2008 at 12:50 PM, SUBSCRIBE arslist 
Melissa <[EMAIL PROTECTED]> 
wrote: 

 
  I'm trying to remove field mappings from a 
  web service, but it's not showing them being removed from the WSDL.  Any 
  idea how I can get the unmapped fields to be removed? 
  
  ARS 7.01 
  
  Thanks!
  Melissa
    

 
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Re: ITSM 7 Assignment Configuration Issue

[jham36]

The Products are available on Incident or Problem as expected and for
the correct company or  - Global - as we expected they would.  They
show up there fine.  I have some configured to be available on
incident, and others on Problem.  No problems with that.
This issue is when we go to configure the assignments on the
Assignment Configuration form.
The only products that are available on that form are the ones that
are associated with - Global -
We need to have some of our products restricted to our Operating
Company.  Thos products are not available on the Assignment
Configuration form.
Support initially told me that it had to do with the way we imported
the Products using the Data Management Tool.  I have tested and proven
that no matter how a Product is entered, it is not available on the
Assignment Configuration form unless it is associated with the -
Global -  (default) company.

Thanks,
James Hamilton
Business Services Manager
The NPD Group Inc.


On Oct 10, 1:30 pm, "Lammey, Peter A." <[EMAIL PROTECTED]>
wrote:
> The aliases are set automatically if you create the Product using the 
> Application Administration Console.
> By default, an alias of the Product Name is created for all entries in 
> PCT:ProductCatalog.
>
> When you tested this to see if you could select the product for a particular 
> Company where did you test this?  In Incident?  It may depend on what data 
> was filled out in the incident or change ticket and based on if the Customer 
> Company or Support Company were set to.
>
> Thanks
> Peter Lammey
> ESPN IT Client Architecture and Automation
> 860-766-4761
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of jham36
> Sent: Friday, October 10, 2008 12:24 PM
> To: [EMAIL PROTECTED]
> Subject: ITSM 7 Assignment Configuration Issue
>
> I have a problem when setting up Assignments on the Assignment Configuration 
> form for ITSM 7.
> I am refering specifically to the Product Categorization menus on this form.  
> For some reason (and this is my problem), if a Product is associated with my 
> Operating Company, it does not show up as a menu choice under product.  The 
> only way I can get these products to show up is to associate them to - Global 
> - I opened a ticket with support, but I am not happy about the level of 
> support lately.
> They told me that I needed to have aliases setup for all my Products in order 
> for it to work.
> That was a bunch of horse pucky.  But, I tried it anyway and it did not work.
>
> Any ideas?
>
> Thanks,
> James Hamilton
> Business Services Manager
> The NPD Group Inc.
>
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>
> Please consider the environment before printing this e-mail.
>
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> quoted text -
>
> - Show quoted text -

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Re: Web service not updating WSDL?

[Grooms, Frederick W]

Also  ... Clear your IE cache (just to be safe)



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mahesh Chandra
Sent: Friday, October 10, 2008 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web service not updating WSDL?


I always follow this and I just did the same this morning.
 

1.   Open the WebService through admin tool.

2.   Re-name the functions/redo the mapping and all modifications that
you want to  accomplish.

3.  Save the Webservice now. 

4.  Export the Webservice to a def file. 

5.  Delete the WebService in the Admin Tool. 

6.  Flush the Mid-Tier. 

7.  Import the above file back into the system. 

8.  Load the WSDL and Save it. 

9.  Your changes should reflect now. 

Mahesh
 
 
On Fri, Oct 10, 2008 at 12:50 PM, SUBSCRIBE arslist Melissa
<[EMAIL PROTECTED]> wrote: 

  
I'm trying to remove field mappings from a web service, but it's
not showing them being removed from the WSDL.  Any idea how I can get
the unmapped fields to be removed? 
ARS 7.01 
Thanks!

Melissa
  

 
  

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Re: Web service not updating WSDL?

[Mahesh Chandra]

I always follow this and I just did the same this morning.


1.   Open the WebService through admin tool.

2.   Re-name the functions/redo the mapping and all modifications that you
want to  accomplish.

3.  Save the Webservice now.

4.  Export the Webservice to a def file.

5.  Delete the WebService in the Admin Tool.

6.  Flush the Mid-Tier.

7.  Import the above file back into the system.

8.  Load the WSDL and Save it.

9.  Your changes should reflect now.
Mahesh

.

On Fri, Oct 10, 2008 at 12:50 PM, SUBSCRIBE arslist Melissa <
[EMAIL PROTECTED]> wrote:

> ** I'm trying to remove field mappings from a web service, but it's not
> showing them being removed from the WSDL.  Any idea how I can get the
> unmapped fields to be removed?
>  ARS 7.01
>  Thanks!
> Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are" html___
>

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Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce

[William Rentfrow]

Agreed on all counts.
 
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, October 10, 2008 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore,
MD - Kforce


** 
I just wanted to take a minute to publicly apologize to Joshua for
unintentionally accusing him of driving rates down.  There are some body
shops out there who don't know appropriate Remedy rates, but Kforce
isn't one of them.  I appreciate his service to the list by posting lots
of work to those of all skill levels.  Despite his knowledge of the
Remedy market, he isn't always able to convince customers about
appropriate rates, which is why we see postings like this one.

Keep bringing them, Joshua!

Rick


On Thu, Oct 9, 2008 at 11:51 AM, Drew Shuller <[EMAIL PROTECTED]> wrote:


I saw a rate like that about 18 months ago. I doubt if that one
got
filled. Otherwise, it's a race to the bottom, and at some point,
a lot of
us will lose their jobs if we're not willing to compete on the
world
market.

Yes, a lot of the people on this list still have great jobs that
pay a
lot. It's just that I don't think those jobs will be around
forever.

Drew


> The single worst rate I have ever seen was after the tech
bubble burst
> in late 2001 or so - it was $35/hr all inclusive.
>
> I hope we're not headed that direction againif so I may
take up
> breadmaking or some other "tangible products" career :)
>
> William Rentfrow
> Principal Consultant, StrataCom Inc.
> [EMAIL PROTECTED]
> 701-306-6157 C
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
> Sent: Thursday, October 09, 2008 1:18 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Job: Remedy Developer (Mid Level) - Contract -
Baltimore,
> MD - Kforce
>
>
> **
> That really depends on the definition of 'qualified' people
doesn't it.
> I mean why would someone who is really qualified (in the true
sense of
> the word) accept something lesser than what he/she thinks she
is capable
> of making. Especially when you know that the city you are
going to be
> working in would not afford you even the bare minimum at 2200
a week,
> which leaves you with a fraction over 1500 after taxes.
>
> My average travel expense on this project is sometimes almost
that much
> even at optimized rates as I do a corporate rate on both my
hotels and
> my rental car to save a few hundred bucks. So what are you
left with -
> like a 100 bucks a week if you accept 55 an hour all
inclusive? It would
> be cheaper to work in social services at that rate and get a
tax break!
>
> It would be nice to hear from people who accept those kind of
rates on
> how they manage their economics! I know I sure as hell
wouldn't be able
> to manage mine at those rates..
>
> Joe
>
> - Original Message 
> From: Rick Cook <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Thursday, October 9, 2008 1:59:20 PM
> Subject: Re: Job: Remedy Developer (Mid Level) - Contract -
Baltimore,
> MD - Kforce
>
> **
> Well, it's all about what a willing seller and a willing buyer
will
> agree to.  I don't see the logic in working for that kind of
rate - many
> perm jobs pay more, with full benefits.  I guess pathetically
low rates
> like this will be offered as long as qualified people accept
them.
> Others have to make their own choices, but times would have to
be pretty
> bad for me to do so.
>
> Rick
>
>
> On Thu, Oct 9, 2008 at 10:37 AM, Joe DeSouza
<[EMAIL PROTECTED]>
> wrote:
>
>
>   **
>   55 in Baltimore is less than junior rates.. Gas is
perhaps the
> most expensive in the US in the DC / Virginia region - whats
it like
> there now 4 buck 50 to a gallon? And if you choose to live in
the
> outskirts of Baltimore which might be cheaper on rents, you'll
still end
> up paying the difference on gas. And cost of living is almost
as high as
> NY if not higher - with more than 200 pubs to go to I can see
how it can
> go pretty high :-)..
>
>   Maybe someone from Baltimore would be in a better
position to
> comment on the cost of living there..
>

Help Desk job in Portland, Oregon Pay Rate; $20.00

[Krupp, Nancy]

10456008

Help Desk

3 Month Contract

Start: ASAP

Location: Portland, OR 

 

Description of Project: 

 

Helpdesk coverage during File migration from Novel to Windows
environment. 

 

Candidate should have customer service and knowledge of Outlook, Remedy
and other computer skills

 

 

Nancy Krupp

Sr. Placement Manager 

COMSYS

10220 SW Greenburg Rd. 

Suite 301

Portland, OR 97223
O: (503) 821-1219

F: 503-293-3898

(888) 882-8326 ext. 219

[EMAIL PROTECTED]

http://www.comsys.com/jobs/index.page 

 

Do business. We're IT.

  


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Re: Web service not updating WSDL?

[SUBSCRIBE arslist Melissa]

That still doesn't work.  I have recached.  I have created the Web Service 
under a different name, deleted the original, renamed the new one. Flushed 
the cache some more and I still can't get it to recognize it.

 



Chintan Shah <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

10/10/2008 01:55 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Web service not updating WSDL?






** 
My  2 cents,

As soon as you modify WSDL, "Flush cache" on mid-tier, new WSDL will be 
re-loaded.

Thanks
Chintan.

--- On Fri, 10/10/08, Ross Mitcham <[EMAIL PROTECTED]> wrote:
From: Ross Mitcham <[EMAIL PROTECTED]>
Subject: Re: Web service not updating WSDL?
To: arslist@ARSLIST.ORG
Date: Friday, October 10, 2008, 11:36 AM

** 
Typically with the 6.3 webservice there was a lot of problems encountered 
with this.  Usually the only thing that worked was remapping of 
everything, and then clear the cache.
 
With AR 7.1 it's a lot better with performing and updating any changes 
that are made.
 
Regards,
 
Ross Mitcham 
Systems Analyst, Telus 
416-279-8167 
 

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: October 10, 2008 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web service not updating WSDL?


Ugh, yea - I've seen this before also.  Try renaming the webservice and 
accessing the wsdl -- then rename it back.  There's some trickery involved 
-- I haven't gotten it down yet, still more hit or miss.  :-)


 Tony Worthington
 Sr. Technical Analyst
 Kohl's Department Stores
 N56 W17000 Ridgewood Drive
 Menomonee Falls, WI 53051
 262.703.5911 (phone)
 [EMAIL PROTECTED]
 www.Kohls.com




SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 
 
10/10/2008 12:58 PM 

Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc

Subject
Re: Web service not updating WSDL?









After clearing the cache on mid-tier, when checking the WSDL again it's 
saying that the web service definition is not found. 




Tony Worthington <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 
 
10/10/2008 12:53 PM 

Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc

Subject
Re: Web service not updating WSDL?











Flush the mid-tier cache.


Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
262.703.5911 (phone)
[EMAIL PROTECTED]
www.Kohls.com


SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 
 
10/10/2008 12:50 PM 

Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc

Subject
Web service not updating WSDL?












** 
I'm trying to remove field mappings from a web service, but it's not 
showing them being removed from the WSDL.  Any idea how I can get the 
unmapped fields to be removed? 

ARS 7.01 

Thanks!
Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers 
Are" html___ CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or 
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and 
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves 
the right to retrieve and read any message created, sent and received. 
Kohl's reserves the right to monitor messages by authorized Kohl's 
Associates at any time
without any further consent. 
CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or 
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and 
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves 
the right to retrieve and read any message created, sent and received. 
Kohl's reserves the right to monitor messages by authorized Kohl's 
Associates at any time
without any further consent. 
CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or 
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and 
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves 
the right to retrieve and read any message created, sent and received. 
Kohl'

Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce

[Rick Cook]

I just wanted to take a minute to publicly apologize to Joshua for
unintentionally accusing him of driving rates down.  There are some body
shops out there who don't know appropriate Remedy rates, but Kforce isn't
one of them.  I appreciate his service to the list by posting lots of work
to those of all skill levels.  Despite his knowledge of the Remedy market,
he isn't always able to convince customers about appropriate rates, which is
why we see postings like this one.

Keep bringing them, Joshua!

Rick

On Thu, Oct 9, 2008 at 11:51 AM, Drew Shuller <[EMAIL PROTECTED]> wrote:

> I saw a rate like that about 18 months ago. I doubt if that one got
> filled. Otherwise, it's a race to the bottom, and at some point, a lot of
> us will lose their jobs if we're not willing to compete on the world
> market.
>
> Yes, a lot of the people on this list still have great jobs that pay a
> lot. It's just that I don't think those jobs will be around forever.
>
> Drew
>
> > The single worst rate I have ever seen was after the tech bubble burst
> > in late 2001 or so - it was $35/hr all inclusive.
> >
> > I hope we're not headed that direction againif so I may take up
> > breadmaking or some other "tangible products" career :)
> >
> > William Rentfrow
> > Principal Consultant, StrataCom Inc.
> > [EMAIL PROTECTED]
> > 701-306-6157 C
> >
> >
> > 
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
> > Sent: Thursday, October 09, 2008 1:18 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore,
> > MD - Kforce
> >
> >
> > **
> > That really depends on the definition of 'qualified' people doesn't it.
> > I mean why would someone who is really qualified (in the true sense of
> > the word) accept something lesser than what he/she thinks she is capable
> > of making. Especially when you know that the city you are going to be
> > working in would not afford you even the bare minimum at 2200 a week,
> > which leaves you with a fraction over 1500 after taxes.
> >
> > My average travel expense on this project is sometimes almost that much
> > even at optimized rates as I do a corporate rate on both my hotels and
> > my rental car to save a few hundred bucks. So what are you left with -
> > like a 100 bucks a week if you accept 55 an hour all inclusive? It would
> > be cheaper to work in social services at that rate and get a tax break!
> >
> > It would be nice to hear from people who accept those kind of rates on
> > how they manage their economics! I know I sure as hell wouldn't be able
> > to manage mine at those rates..
> >
> > Joe
> >
> > - Original Message 
> > From: Rick Cook <[EMAIL PROTECTED]>
> > To: arslist@ARSLIST.ORG
> > Sent: Thursday, October 9, 2008 1:59:20 PM
> > Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore,
> > MD - Kforce
> >
> > **
> > Well, it's all about what a willing seller and a willing buyer will
> > agree to.  I don't see the logic in working for that kind of rate - many
> > perm jobs pay more, with full benefits.  I guess pathetically low rates
> > like this will be offered as long as qualified people accept them.
> > Others have to make their own choices, but times would have to be pretty
> > bad for me to do so.
> >
> > Rick
> >
> >
> > On Thu, Oct 9, 2008 at 10:37 AM, Joe DeSouza <[EMAIL PROTECTED]>
> > wrote:
> >
> >
> >   **
> >   55 in Baltimore is less than junior rates.. Gas is perhaps the
> > most expensive in the US in the DC / Virginia region - whats it like
> > there now 4 buck 50 to a gallon? And if you choose to live in the
> > outskirts of Baltimore which might be cheaper on rents, you'll still end
> > up paying the difference on gas. And cost of living is almost as high as
> > NY if not higher - with more than 200 pubs to go to I can see how it can
> > go pretty high :-)..
> >
> >   Maybe someone from Baltimore would be in a better position to
> > comment on the cost of living there..
> >
> >
> >
> >   - Original Message 
> >   From: Daniel Bloom on Sympatico <[EMAIL PROTECTED]>
> >   To: arslist@ARSLIST.ORG
> >   Sent: Thursday, October 9, 2008 6:33:07 AM
> >   Subject: Re: Job: Remedy Developer (Mid Level) - Contract -
> > Baltimore, MD - Kforce
> >
> >   At junior level rates.
> >
> >
> >
> > _
> >
> >   From: Action Request System discussion list(ARSList)
> >   [mailto:[EMAIL PROTECTED] On Behalf Of Robert Thomas
> >   Sent: October 8, 2008 8:34 PM
> >   To: arslist@ARSLIST.ORG
> >   Subject: Re: Job: Remedy Developer (Mid Level) - Contract -
> > Baltimore, MD - Kforce
> >
> >
> >
> >   **
> >
> >   Only Senior Level positions.
> >
> >   Robert
> >
> >   - Start Original Message -
> >   Sent: Wed, 8 Oct 2008 10:31:31 -0400
> >   From: "Kitchen, Joshua T"
> >   To: arslist@ARSLIST.ORG
> >   Sub

User crashes on mshtml.dll - RESOLVED

[VanSickle, James W]

Team

 

A few weeks ago, I had sent an email asking about an issue
that several of my users have been experiencing where the Remedy 7.x
client appeared to crash randomly with errors on the mshtml.dll file.
After much testing, patch upgrades, and so forth, we narrowed the cause
of the problem and a fix that appears to be working.

 

Every user that was having crash issues had Internet
Explorer 6 installed rather than the later version of IE7.  I spoke with
BMC Support about this issue, and they confirmed with their backline
engineers that this is a known issue.  The Remedy User 7.x client does
not play well with Internet Explorer version 6, and has a tendency to
crash especially when users attempt to change workstation display or
network settings.  Upgrading to a higher version or patch of Remedy User
would alleviate the problem for some, but did not cause the problem to
disappear entirely.  Upgrading to IE7 on a few select workstations has
caused the problem to disappear entirely.

 

So if you are experiencing the same problem with Remedy User
7.x appearing to crash almost at random, you may wish to make sure the
user has the latest version of IE7 installed.  BMC Support did state
that their engineers are working a fix for IE6, but do not have any ETA
on when a fix would be available, if ever.

 

Thanks to everyone who sent me comments and suggestions both
on the list and privately about this issue.

 

James Van Sickle

Remedy Developer

Office: 972-409-4902

Mobile: 214-263-9340

 


_

This email and its attachments, if any, are intended for the personal use of 
the named recipient(s) and may contain confidential, privileged, or proprietary 
information.  If you are not a named recipient, or an agent responsible for 
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that event, please (a) immediately notify me by reply email, (b) do not review, 
copy, save, forward, or print this email or any of its attachments, and (c) 
immediately delete and/or destroy this email and its attachments and all 
electronic and physical copies thereof.  Thank you.
_

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Re: escalation

[Danaceau, Chris]

Rick we do this all the time.   I use a read-only check box field on my
target form.  The escalation set's the field to "Yes" given the right
conditions.  The filter logic is:
 
'TR.CheckBoxField' = "Yes"
 

-- 

Chris Danaceau

This e-mail and its attachments are confidential and solely for the
intended addressee(s). Do not share or use them without Fannie Mae's
approval. If received in error, contact the sender and delete them.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick
Sent: Friday, October 10, 2008 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: escalation


** 

Brian, would that not run every time someone modifies the record?



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
Sent: Friday, October 10, 2008 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

** 

No qualification on the filter; it is just "on modify".  I set the
display-only field to $date$ for no particular reason other than that it
triggers the "on modify" filter :-).  

Brien

On Fri, Oct 10, 2008 at 8:56 AM, Trevino, Rick <[EMAIL PROTECTED]>
wrote:

** 

Brien, once your escalation runs, what is the qualification you are
using for the filter. Are you using the date field you set in the
qualification ? AR 7.0.1 patch 6

Thanks !

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
Sent: Friday, October 10, 2008 10:42 AM


To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

** 

I have a filter that executes On Modify.  So I have an escalation that
sets a field to $DATE$ to trigger the modify action.  This sounds like
what you are doing, so I'm not sure why it doesn't work.   I'm even
setting a display-only field and it still works.  AR 7.1 patch 003

Brien

On Fri, Oct 10, 2008 at 8:30 AM, Trevino, Rick <[EMAIL PROTECTED]>
wrote:

** 

Good morning everyone,

Does anyone know how to trigger a filter from an escalation,

I have tried to set up a flag and set it with an escalation so it can
modify the form, to trigger the filter on modify and it does not work,
but if I modified the form manually it will kick off the filter.

Has anyone had to do this before,

Thanks Rick

 

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Re: FRIDAY Humor-TYPICAL INDAN Names

[Rick Cook]

I honestly don't know how Indian people deal with all of the really long
names, though I do hear shortened names a lot (like Srini instead of
Srinikabava).  It's one of the interesting mysteries (to me, anyway) about
the differences between cultures.  At one office I was at, the other Indians
called one guy "K-17", because he had 17 letters in his last name, and even
they didn't want to pronounce it.  You must be pleased to have a shorter
one.  I know I am.  :)

Rick

On Fri, Oct 10, 2008 at 10:32 AM, Sree Vyas <[EMAIL PROTECTED]> wrote:

> **   *Hello Lists,*
> **
> * An Indian guy named "Anantharaman Subbaraman" arrived at the New York
> airport and ended up waiting for his visa for about 2 hours for the
> authorities to call his name.
>
>
> 
> *
>
> *He got fed up and went to them and asked why they haven't called his name
> yet. *
> * *
> *They said that they have been calling him for the last 2 hours as*
>
> ***
>
> ***
>
> ***
>
> ***
>
> ***
>
> ***
>
> ***
>
> ***
>
> ***
>
> ***
>
> ***
>
> "Anotherman Superman"
>
>
>
> Have a nice weekend,
>
> Regards,
>
> Sree
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: Polish Translation and Email Templates....

[Kemes, Lisa]

Nevermind, I found out that if you download the patches, you get the 
documentation with it that discusses what was updated and fixed.
 

Lisa 

 



From: Kemes, Lisa 
Sent: Friday, October 10, 2008 2:51 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Polish Translation and Email Templates


Interesting, 7.0.1 Patch 004, 005, 006 and 007 Technical Bulletin documentation 
just tell you where to get the patches but does not describe what was fixed.  
 

Lisa 

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kemes, Lisa
Sent: Friday, October 10, 2008 2:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Polish Translation and Email Templates


** 
I just found out that our email engine is at a higher patch level than the 
server.  I'm not sure what it is though.  (I'm going to find out).  I'm going 
to take a look at this and perhaps I did find a bug!
 

Lisa 

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of William Rentfrow
Sent: Friday, October 10, 2008 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Polish Translation and Email Templates


** 
I'm married to a woman of Polish ancestry so I could offer LOTS of hilarious 
replies but...
 
I do remember seeing in the last patch notes some problems with Swedish 
translations and characters being fixed - things like wrong characters and 
characters being stripped out.  Perhaps there are bugs with this as well.  I'd 
take it to BMC engineering.
 
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kemes, Lisa
Sent: Friday, October 10, 2008 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Polish Translation and Email Templates


** 

I'm having a heck of a time getting my polish translated Email Template 
(type:HTML) to come through email normally.  

I have translated my other email template to: 
Japanese 
Korean 
Dutch 
Czech 
Simplified Chinese 
German 
Italian 
Hungarian 
Portuguese 
Spanish 

These do not create any problems.  But when I create my template in Polish and 
add the html file to the AR System Email Template form and send an email 
through my form, everything comes through all messed up. My friend in Poland's 
email doesn't come through quite as junked up as mine, but still not correct.

I can copy and paste the Polish characters in to an email and it comes through 
just fine, so I'm thinking it has something to do with ARS?

This is what gets messed up.  All the "a" and the "z"  (below is what it SHOULD 
look like) 
ciągle dąży do poprawy produktów i usług 

We are using ARS 7.01 patch 3 
Oracle 10i Database 
Windows 2003 Servers 

Everything should be unicode compliant. 

Any ideas? 

Lisa Kemes 
AR System Developer 
Tyco Electronics 
717-810-2408 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 


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Re: Web service not updating WSDL?

[Chintan Shah]

**
My  2 cents,As soon as you modify WSDL, "Flush cache" on mid-tier, new WSDL will be re-loaded.ThanksChintan.--- On Fri, 10/10/08, Ross Mitcham <[EMAIL PROTECTED]> wrote:From: Ross Mitcham <[EMAIL PROTECTED]>Subject: Re: Web service not updating WSDL?To: arslist@ARSLIST.ORGDate: Friday, October 10, 2008, 11:36 AM**


 
Typically with the 6.3 webservice there was a lot of 
problems encountered with this.  Usually the only thing that worked was 
remapping of everything, and then clear the cache.
 
With AR 7.1 it's a lot better with performing and 
updating any changes that are made.
 
Regards,
 
Ross Mitcham Systems Analyst, Telus 416-279-8167 
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony 
WorthingtonSent: October 10, 2008 2:16 PMTo: 
arslist@ARSLIST.ORGSubject: Re: Web service not updating 
WSDL?
Ugh, yea - I've seen this before 
also.  Try renaming the webservice and accessing the wsdl -- then rename it 
back.  There's some trickery involved -- I haven't gotten it down yet, 
still more hit or miss.  :-) Tony Worthington Sr. Technical 
Analyst Kohl's Department Stores N56 W17000 Ridgewood 
Drive Menomonee Falls, WI 53051 262.703.5911 
(phone) [EMAIL PROTECTED] www.Kohls.com

  
  
SUBSCRIBE arslist Melissa 
  <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 
   
  10/10/2008 12:58 PM 
  


  
Please respond 
toarslist@ARSLIST.ORG

  


  
To
  arslist@ARSLIST.ORG 

  
cc
  

  
Subject
  Re: Web service not updating 
WSDL?
  


  
  After clearing the cache on mid-tier, when checking 
the WSDL again it's saying that the web service definition is not 
found. 

  
  
Tony Worthington 
  <[EMAIL PROTECTED]> Sent by: "Action Request System 
  discussion list(ARSList)"  
  
  10/10/2008 12:53 PM 
  
  


  
Please respond 
toarslist@ARSLIST.ORG
  

  


  
To
  arslist@ARSLIST.ORG 

  
cc
  

  
Subject
  Re: Web service not updating 
WSDL?
  


  
  Flush the mid-tier 
cache.Tony WorthingtonSr. Technical AnalystKohl's Department 
StoresN56 W17000 Ridgewood DriveMenomonee Falls, WI 
53051262.703.5911 (phone)[EMAIL PROTECTED]www.Kohls.com

  
  
SUBSCRIBE arslist Melissa 
  <[EMAIL PROTECTED]> Sent by: "Action Request System 
  discussion list(ARSList)"  
  
  10/10/2008 12:50 PM 
  
  


  
Please respond 
toarslist@ARSLIST.ORG

  


  
To
  arslist@ARSLIST.ORG 

  
cc
  

  
Subject
  Web service not updating 
WSDL?
  


  
  ** I'm trying to 
remove field mappings from a web service, but it's not showing them being 
removed from the WSDL.  Any idea how I can get the unmapped fields to be 
removed? ARS 
7.01 Thanks!Melissa __Platinum Sponsor: 
www.rmsportal.com ARSlist: "Where the 
Answers Are" html___ 

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Department Stores, Inc.and may contain information which is confidential and 
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prohibited.If you have received this transmission in error, please destroy 
it and notify us immediately at 262-703-7000.CAUTION:Internet and 
e-mail communications are Kohl's property and Kohl's reserves the right to 
retrieve and read any message created, sent and received. Kohl's reserves the 
right to monitor messages by authorized Kohl's Associates at any timewithout 
any further consent. 

CONFIDENTIALITY NOTICE: This is a transmission from Kohl's 
Department Stores, Inc.and may contain information which is confidential and 
proprietary.If you are not the addressee, any disclosure, copying or 
distribution or use of the contents of this message is expressly 
prohibited.If you have received this transmission in error, please destroy 
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right to monitor messages by authorized Kohl's Associates at any timewithout 
any further consent. 

CONFIDENTIALITY NOTICE: This is a transmission from Kohl's 
Department Stores, Inc.and may contain information which is confidential and 
proprietary.If you are not the addressee

Re: Polish Translation and Email Templates....

[Kemes, Lisa]

Interesting, 7.0.1 Patch 004, 005, 006 and 007 Technical Bulletin documentation 
just tell you where to get the patches but does not describe what was fixed.  
 

Lisa 

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kemes, Lisa
Sent: Friday, October 10, 2008 2:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Polish Translation and Email Templates


** 
I just found out that our email engine is at a higher patch level than the 
server.  I'm not sure what it is though.  (I'm going to find out).  I'm going 
to take a look at this and perhaps I did find a bug!
 

Lisa 

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of William Rentfrow
Sent: Friday, October 10, 2008 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Polish Translation and Email Templates


** 
I'm married to a woman of Polish ancestry so I could offer LOTS of hilarious 
replies but...
 
I do remember seeing in the last patch notes some problems with Swedish 
translations and characters being fixed - things like wrong characters and 
characters being stripped out.  Perhaps there are bugs with this as well.  I'd 
take it to BMC engineering.
 
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kemes, Lisa
Sent: Friday, October 10, 2008 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Polish Translation and Email Templates


** 

I'm having a heck of a time getting my polish translated Email Template 
(type:HTML) to come through email normally.  

I have translated my other email template to: 
Japanese 
Korean 
Dutch 
Czech 
Simplified Chinese 
German 
Italian 
Hungarian 
Portuguese 
Spanish 

These do not create any problems.  But when I create my template in Polish and 
add the html file to the AR System Email Template form and send an email 
through my form, everything comes through all messed up. My friend in Poland's 
email doesn't come through quite as junked up as mine, but still not correct.

I can copy and paste the Polish characters in to an email and it comes through 
just fine, so I'm thinking it has something to do with ARS?

This is what gets messed up.  All the "a" and the "z"  (below is what it SHOULD 
look like) 
ciągle dąży do poprawy produktów i usług 

We are using ARS 7.01 patch 3 
Oracle 10i Database 
Windows 2003 Servers 

Everything should be unicode compliant. 

Any ideas? 

Lisa Kemes 
AR System Developer 
Tyco Electronics 
717-810-2408 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 


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Re: Web service not updating WSDL?

[Ross Mitcham]

Typically with the 6.3 webservice there was a lot of problems encountered with 
this.  Usually the only thing that worked was remapping of everything, and then 
clear the cache.

With AR 7.1 it's a lot better with performing and updating any changes that are 
made.

Regards,


Ross Mitcham
Systems Analyst, Telus
416-279-8167




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Tony Worthington
Sent: October 10, 2008 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web service not updating WSDL?


Ugh, yea - I've seen this before also.  Try renaming the webservice and 
accessing the wsdl -- then rename it back.  There's some trickery involved -- I 
haven't gotten it down yet, still more hit or miss.  :-)

[cid:312173418@10102008-0B9F]
 Tony Worthington
 Sr. Technical Analyst
 Kohl's Department Stores
 N56 W17000 Ridgewood Drive
 Menomonee Falls, WI 53051
 262.703.5911 (phone)
 [EMAIL PROTECTED]
 www.Kohls.com



SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)" 

10/10/2008 12:58 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc
Subject
Re: Web service not updating WSDL?






After clearing the cache on mid-tier, when checking the WSDL again it's saying 
that the web service definition is not found.



Tony Worthington <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)" 

10/10/2008 12:53 PM
Please respond to
arslist@ARSLIST.ORG

To
arslist@ARSLIST.ORG
cc
Subject
Re: Web service not updating WSDL?








Flush the mid-tier cache.

[cid:312173418@10102008-0BA6]
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
262.703.5911 (phone)
[EMAIL PROTECTED]
www.Kohls.com

SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)" 

10/10/2008 12:50 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc
Subject
Web service not updating WSDL?









**
I'm trying to remove field mappings from a web service, but it's not showing 
them being removed from the WSDL.  Any idea how I can get the unmapped fields 
to be removed?

ARS 7.01

Thanks!
Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___

CONFIDENTIALITY NOTICE:
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received. Kohl's 
reserves the right to monitor messages by authorized Kohl's Associates at any 
time
without any further consent.

CONFIDENTIALITY NOTICE:
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received. Kohl's 
reserves the right to monitor messages by authorized Kohl's Associates at any 
time
without any further consent.

CONFIDENTIALITY NOTICE:
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received. Kohl's 
reserves the right to monitor messages by authorized Kohl's Associates at any 
time
without any further consent.

CONFIDENTIALITY NOTICE:
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us imme

Re: escalation

[Matt Reinfeldt]

If that's a concern, rename it to 'Command' or some such thing. I've never
had it be a problem either way, though.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
Sent: Friday, October 10, 2008 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

** 

Wait a second, isn't $OPERATION$ a reserved keyword for "CREATE, MODIFY,
etc"?
ie:
$OPERATION$ =  "CREATE"

So, having a database field named OPERATION would be very confusing,
wouldn't it?

Brien

On Fri, Oct 10, 2008 at 9:53 AM, Jase Brandon <[EMAIL PROTECTED]> wrote:

** 

Hi All,

I am having the exact same issue - 7.1 Patch 002

 

At the suggestion of all on this thread - I added a display only field to my
form named "OPERATION",

The Escalation has no qualification, only a time based criterion to run. The
escalation is supposed to do a set fields on the field OPERATION, setting
field value to $DATE$ on the current form. Then a filter guilde takes over
and fires the workflow if OPERATION != $NULL$ on that form, on Modify.

'Disable Change Flag' also isn't checked on OPERATION field.

But, the escalation still doesn't make the filter fire, but if I touch the
OPERATION Field on the form, the filter fires. Any ideas?

 

Escalation log shows this = :HPD:Template:ManagedOSAutoCreateNEW (enabled) :
ready to fire now on -HPD:Template
   
 --> Failed qualification

 

But there is NO qualification, and I ran arsignel.exe -e to recache the
escalation definitions... 

 

 Did I understand everyone's comments correctly.

Thanks,

 

Jase

 

 

On Fri, Oct 10, 2008 at 12:27 PM, Brien Dieterle
<[EMAIL PROTECTED]> wrote:

** 

Indeed it does, which is good in my case :-)

Brien 

 

On Fri, Oct 10, 2008 at 9:20 AM, Trevino, Rick <[EMAIL PROTECTED]>
wrote:

** 

Brian, would that not run every time someone modifies the record?

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
Sent: Friday, October 10, 2008 11:07 AM 


To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

** 

No qualification on the filter; it is just "on modify".  I set the
display-only field to $date$ for no particular reason other than that it
triggers the "on modify" filter :-).  

Brien

On Fri, Oct 10, 2008 at 8:56 AM, Trevino, Rick <[EMAIL PROTECTED]>
wrote:

** 

Brien, once your escalation runs, what is the qualification you are using
for the filter. Are you using the date field you set in the qualification ?
AR 7.0.1 patch 6

Thanks !

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
Sent: Friday, October 10, 2008 10:42 AM


To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

** 

I have a filter that executes On Modify.  So I have an escalation that sets
a field to $DATE$ to trigger the modify action.  This sounds like what you
are doing, so I'm not sure why it doesn't work.   I'm even setting a
display-only field and it still works.  AR 7.1 patch 003

Brien

On Fri, Oct 10, 2008 at 8:30 AM, Trevino, Rick <[EMAIL PROTECTED]>
wrote:

** 

Good morning everyone,

Does anyone know how to trigger a filter from an escalation,

I have tried to set up a flag and set it with an escalation so it can modify
the form, to trigger the filter on modify and it does not work, but if I
modified the form manually it will kick off the filter.

Has anyone had to do this before,

Thanks Rick

 

__Platinum Sponsor: www.rmsportal.com   ARSlist:
"Where the Answers Are" html___ 

 

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"Where the Answers Are" html___ 

__Platinum Sponsor: www.rmsportal.com   ARSlist:
"Where the Answers Are" html___ 

 

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"Where the Answers Are" html___ 

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Re: Polish Translation and Email Templates....

[Kemes, Lisa]

I just found out that our email engine is at a higher patch level than the 
server.  I'm not sure what it is though.  (I'm going to find out).  I'm going 
to take a look at this and perhaps I did find a bug!
 

Lisa 

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of William Rentfrow
Sent: Friday, October 10, 2008 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Polish Translation and Email Templates


** 
I'm married to a woman of Polish ancestry so I could offer LOTS of hilarious 
replies but...
 
I do remember seeing in the last patch notes some problems with Swedish 
translations and characters being fixed - things like wrong characters and 
characters being stripped out.  Perhaps there are bugs with this as well.  I'd 
take it to BMC engineering.
 
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kemes, Lisa
Sent: Friday, October 10, 2008 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Polish Translation and Email Templates


** 

I'm having a heck of a time getting my polish translated Email Template 
(type:HTML) to come through email normally.  

I have translated my other email template to: 
Japanese 
Korean 
Dutch 
Czech 
Simplified Chinese 
German 
Italian 
Hungarian 
Portuguese 
Spanish 

These do not create any problems.  But when I create my template in Polish and 
add the html file to the AR System Email Template form and send an email 
through my form, everything comes through all messed up. My friend in Poland's 
email doesn't come through quite as junked up as mine, but still not correct.

I can copy and paste the Polish characters in to an email and it comes through 
just fine, so I'm thinking it has something to do with ARS?

This is what gets messed up.  All the "a" and the "z"  (below is what it SHOULD 
look like) 
ciągle dąży do poprawy produktów i usług 

We are using ARS 7.01 patch 3 
Oracle 10i Database 
Windows 2003 Servers 

Everything should be unicode compliant. 

Any ideas? 

Lisa Kemes 
AR System Developer 
Tyco Electronics 
717-810-2408 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 


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Re: escalation

[Trevino, Rick]

Same here, it does not work or workie as you say

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
Sent: Friday, October 10, 2008 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

** 

Hi Rick,

Does the escalation work after you added the display only field? I did
the same that Matt recommended, but it no workie... 

 

Thanks,

 

Jase

On Fri, Oct 10, 2008 at 1:51 PM, Trevino, Rick <[EMAIL PROTECTED]>
wrote:

Rick
I understood, that is not the problem,
Thanks !

 
Rick Trevino  |  Remedy Developer  |  Global Outsourcing and
Infrastructure Services 
Unisys  |  9500 Metric Blvd  Suit 100  |  Austin TX 78758  |  (512)
719-9683  Cell 512-791-8647



THIS COMMUNICATION MAY CONTAIN CONFIDENTIAL AND/OR OTHERWISE PROPRIETARY
MATERIAL and is thus for use only by the intended recipient. If you
received this in error, please contact the sender and delete the e-mail
and its attachments from all computers.





-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Ponzo
Sent: Friday, October 10, 2008 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

Rick,

I believe you misunderstood Matt... One of the properties on the field
is "Disable Change Flag" located on the Display Tab of the field
properties. If the Disable Change Flag box is checked then the field is
ignored during the modify process.


Rick Ponzo
IntegrITS


Trevino, Rick wrote:
> **
>
> Matt, thanks for the input, the change flag does get updated by the
> escalation, but it does not trigger the filter.
>
> I will try the display field process
>
> Thanks again !
>
>

>
> *From:* Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] *On Behalf Of *Matt Reinfeldt
> *Sent:* Friday, October 10, 2008 10:55 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: escalation
>
> Rick,
>
> Is it possible that you have disabled the change flag on the field
> you're using as the "flag"? That could account for the filter not
> seeing a modification to it. I've always used a Display-Only field
> called "Operation" for these types of events. I have the escalations
> set a value in that field, such as "EXECUTE DATA RUN" and have a
> filter kick off a filter guide to process the specific work needing to
> be done when that value is seen. Has always worked for me.
>
> Good luck,
>
> Matt Reinfeldt
>
> *From:* Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] *On Behalf Of *Trevino, Rick
> *Sent:* Friday, October 10, 2008 10:49 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: escalation
>
> **
>
> John, yes the flag gets set on the form, I thought with me setting the
> flag on the form that would modify it and trigger the filter, but it
> does not work,
>
> But if I go and change anything on the form it will trigger the
filter,
>
> Thanks!
>
> *From:* Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] *On Behalf Of *John Atherly
> *Sent:* Friday, October 10, 2008 10:39 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: escalation
>
> **
> Is the flag being set on the form if not is the Escalation runnning?
>
>
> John Atherly
> American Power Conversion
> [EMAIL PROTECTED]
> 401-789-5735 Ext. 2120
> 1-800-788-2208 Ext. 2120
>
> *"Trevino, Rick" <[EMAIL PROTECTED]>*
> Sent by: "Action Request System discussion list(ARSList)"
> 
>
> 10/10/2008 11:30 AM
>
> Please respond to
> arslist@ARSLIST.ORG
>
>
>
> To
>
>
>
> arslist@ARSLIST.ORG
>
> cc
>
>
>
> Subject
>
>
>
> escalation
>
>
>
>
>
>
> **
> Good morning everyone,
> Does anyone know how to trigger a filter from an escalation,
> I have tried to set up a flag and set it with an escalation so it can
> modify the form, to trigger the filter on modify and it does not work,
> but if I modified the form manually it will kick off the filter.
> Has anyone had to do this before,
> Thanks Rick
>
> __Platinum Sponsor: www.rmsportal.com 
ARSlist: "Where the Answers Are"
> html___
>
> __Platinum Sponsor: www.rmsportal.com 
ARSlist: "Where the Answers Are"
> html___
>
> __Platinum Sponsor: www.rmsportal.com 
ARSlist: "Where the Answers Are"
> html___
>
> __Platinum Sponsor: www.rmsportal.com 
ARSlist: "Where the Answers Are"
> html___ __Platinum Sponsor: www.rmsportal.com
  ARSlist: "Where the
> Answers Are" html___


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Re: escalation

[Brien Dieterle]

Wait a second, isn't $OPERATION$ a reserved keyword for "CREATE, MODIFY,
etc"?
ie:
$OPERATION$ =  "CREATE"

So, having a database field named OPERATION would be very confusing,
wouldn't it?

Brien

On Fri, Oct 10, 2008 at 9:53 AM, Jase Brandon <[EMAIL PROTECTED]> wrote:

> ** Hi All,
> I am having the exact same issue - 7.1 Patch 002
>
> At the suggestion of all on this thread - I added a display only field to
> my form named "OPERATION",
> The Escalation has no qualification, only a time based criterion to run.
> The escalation is supposed to do a set fields on the field OPERATION,
> setting  field value to $DATE$ on the current form. Then a filter guilde
> takes over and fires the workflow if OPERATION != $NULL$ on that form, on
> Modify.
> 'Disable Change Flag' also isn't checked on OPERATION field.
> But, the escalation still doesn't make the filter fire, but if I touch the
> OPERATION Field on the form, the filter fires. Any ideas?
>
> Escalation log shows this = :HPD:Template:ManagedOSAutoCreateNEW (enabled)
> : ready to fire now on -HPD:Template
>
>   >--> Failed qualification
>
> But there is NO qualification, and I ran arsignel.exe -e to recache the
> escalation definitions...
>
>  Did I understand everyone's comments correctly.
>
> Thanks,
>
> Jase
>
>
> On Fri, Oct 10, 2008 at 12:27 PM, Brien Dieterle <
> [EMAIL PROTECTED]> wrote:
>
>> **
>> Indeed it does, which is good in my case :-)
>>
>> Brien
>>
>>
>> On Fri, Oct 10, 2008 at 9:20 AM, Trevino, Rick <[EMAIL PROTECTED]>wrote:
>>
>>> **
>>>
>>> Brian, would that not run every time someone modifies the record?
>>>  --
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> [EMAIL PROTECTED] *On Behalf Of *Brien Dieterle
>>> *Sent:* Friday, October 10, 2008 11:07 AM
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* Re: escalation
>>>
>>>
>>>
>>> **
>>>
>>> No qualification on the filter; it is just "on modify".  I set the
>>> display-only field to $date$ for no particular reason other than that it
>>> triggers the "on modify" filter :-).
>>>
>>> Brien
>>>
>>> On Fri, Oct 10, 2008 at 8:56 AM, Trevino, Rick <[EMAIL PROTECTED]>
>>> wrote:
>>>
>>> **
>>>
>>> Brien, once your escalation runs, what is the qualification you are using
>>> for the filter. Are you using the date field you set in the qualification ?
>>> AR 7.0.1 patch 6
>>>
>>> Thanks !
>>>
>>>
>>>  --
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> [EMAIL PROTECTED] *On Behalf Of *Brien Dieterle
>>> *Sent:* Friday, October 10, 2008 10:42 AM
>>>
>>>
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* Re: escalation
>>>
>>>
>>>
>>> **
>>>
>>> I have a filter that executes On Modify.  So I have an escalation that
>>> sets a field to $DATE$ to trigger the modify action.  This sounds like what
>>> you are doing, so I'm not sure why it doesn't work.   I'm even setting a
>>> display-only field and it still works.  AR 7.1 patch 003
>>>
>>> Brien
>>>
>>> On Fri, Oct 10, 2008 at 8:30 AM, Trevino, Rick <[EMAIL PROTECTED]>
>>> wrote:
>>>
>>> **
>>>
>>> Good morning everyone,
>>>
>>> Does anyone know how to trigger a filter from an escalation,
>>>
>>> I have tried to set up a flag and set it with an escalation so it can
>>> modify the form, to trigger the filter on modify and it does not work, but
>>> if I modified the form manually it will kick off the filter.
>>>
>>> Has anyone had to do this before,
>>>
>>> Thanks Rick
>>>
>>>
>>>
>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>> html___
>>>
>>>
>>>
>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>> html___
>>>
>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>> html___
>>>
>>>
>>>
>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>> html___
>>>   __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>> html___
>>>
>>
>>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>

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Re: Web service not updating WSDL?

[Tony Worthington]

Ugh, yea - I've seen this before also.  Try renaming the webservice and 
accessing the wsdl -- then rename it back.  There's some trickery involved 
-- I haven't gotten it down yet, still more hit or miss.  :-)


  Tony Worthington
  Sr. Technical Analyst
  Kohl's Department Stores
  N56 W17000 Ridgewood Drive
  Menomonee Falls, WI 53051
  262.703.5911 (phone)
  [EMAIL PROTECTED]
  www.Kohls.com




SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

10/10/2008 12:58 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Web service not updating WSDL?







After clearing the cache on mid-tier, when checking the WSDL again it's 
saying that the web service definition is not found. 




Tony Worthington <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 
 
10/10/2008 12:53 PM 

Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc

Subject
Re: Web service not updating WSDL?









Flush the mid-tier cache.


Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
262.703.5911 (phone)
[EMAIL PROTECTED]
www.Kohls.com


SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 
 
10/10/2008 12:50 PM 

Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc

Subject
Web service not updating WSDL?










** 
I'm trying to remove field mappings from a web service, but it's not 
showing them being removed from the WSDL.  Any idea how I can get the 
unmapped fields to be removed? 

ARS 7.01 

Thanks!
Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers 
Are" html___ CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or 
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and 
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves 
the right to retrieve and read any message created, sent and received. 
Kohl's reserves the right to monitor messages by authorized Kohl's 
Associates at any time
without any further consent. 
CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or 
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and 
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves 
the right to retrieve and read any message created, sent and received. 
Kohl's reserves the right to monitor messages by authorized Kohl's 
Associates at any time
without any further consent. 
CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or 
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and 
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves 
the right to retrieve and read any message created, sent and received. 
Kohl's reserves the right to monitor messages by authorized Kohl's 
Associates at any time
without any further consent.

**
CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received.  Kohl's 
reserves the right to monitor messages by authorized Kohl's Associates at any 
time
without any further consent.
<><>

Re: escalation

[Grooms, Frederick W]

In your log I see  .  What Pool # is on
your escalation (as technically that is part of the qualification)?
 
It's not the filter that is having a problem it is the Escalation that
is not running.
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
Sent: Friday, October 10, 2008 11:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

Hi All, 
I am having the exact same issue - 7.1 Patch 002
 
At the suggestion of all on this thread - I added a display only field
to my form named "OPERATION",
The Escalation has no qualification, only a time based criterion to run.
The escalation is supposed to do a set fields on the field OPERATION,
setting  field value to $DATE$ on the current form. Then a filter guilde
takes over and fires the workflow if OPERATION != $NULL$ on that form,
on Modify.
'Disable Change Flag' also isn't checked on OPERATION field.
But, the escalation still doesn't make the filter fire, but if I touch
the OPERATION Field on the form, the filter fires. Any ideas?
 
Escalation log shows this = :HPD:Template:ManagedOSAutoCreateNEW
(enabled) : ready to fire now on -HPD:Template
   
 --> Failed qualification
 
But there is NO qualification, and I ran arsignel.exe -e to recache the
escalation definitions... 
 
 Did I understand everyone's comments correctly.

Thanks,
 
Jase
 
 
On Fri, Oct 10, 2008 at 12:27 PM, Brien Dieterle
<[EMAIL PROTECTED]> wrote:


  
Indeed it does, which is good in my case :-)

Brien 



On Fri, Oct 10, 2008 at 9:20 AM, Trevino, Rick
<[EMAIL PROTECTED]> wrote:


Brian, would that not run every time someone modifies
the record?





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
Sent: Friday, October 10, 2008 11:07 AM 

To: arslist@ARSLIST.ORG
Subject: Re: escalation





 



No qualification on the filter; it is just "on modify".
I set the display-only field to $date$ for no particular reason other
than that it triggers the "on modify" filter :-).  

Brien

On Fri, Oct 10, 2008 at 8:56 AM, Trevino, Rick
<[EMAIL PROTECTED]> wrote: 

Brien, once your escalation runs, what is the
qualification you are using for the filter. Are you using the date field
you set in the qualification ? AR 7.0.1 patch 6

Thanks !





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
Sent: Friday, October 10, 2008 10:42 AM


To: arslist@ARSLIST.ORG
Subject: Re: escalation

I have a filter that executes On Modify.  So I have an
escalation that sets a field to $DATE$ to trigger the modify action.
This sounds like what you are doing, so I'm not sure why it doesn't
work.   I'm even setting a display-only field and it still works.  AR
7.1 patch 003

Brien

On Fri, Oct 10, 2008 at 8:30 AM, Trevino, Rick
<[EMAIL PROTECTED]> wrote: 

Good morning everyone,

Does anyone know how to trigger a filter from an
escalation,

I have tried to set up a flag and set it with an
escalation so it can modify the form, to trigger the filter on modify
and it does not work, but if I modified the form manually it will kick
off the filter.

Has anyone had to do this before,

Thanks Rick 

 



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Re: Polish Translation and Email Templates....

[William Rentfrow]

I'm married to a woman of Polish ancestry so I could offer LOTS of hilarious 
replies but...
 
I do remember seeing in the last patch notes some problems with Swedish 
translations and characters being fixed - things like wrong characters and 
characters being stripped out.  Perhaps there are bugs with this as well.  I'd 
take it to BMC engineering.
 
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kemes, Lisa
Sent: Friday, October 10, 2008 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Polish Translation and Email Templates


** 

I'm having a heck of a time getting my polish translated Email Template 
(type:HTML) to come through email normally.  

I have translated my other email template to: 
Japanese 
Korean 
Dutch 
Czech 
Simplified Chinese 
German 
Italian 
Hungarian 
Portuguese 
Spanish 

These do not create any problems.  But when I create my template in Polish and 
add the html file to the AR System Email Template form and send an email 
through my form, everything comes through all messed up. My friend in Poland's 
email doesn't come through quite as junked up as mine, but still not correct.

I can copy and paste the Polish characters in to an email and it comes through 
just fine, so I'm thinking it has something to do with ARS?

This is what gets messed up.  All the "a" and the "z"  (below is what it SHOULD 
look like) 
ciągle dąży do poprawy produktów i usług 

We are using ARS 7.01 patch 3 
Oracle 10i Database 
Windows 2003 Servers 

Everything should be unicode compliant. 

Any ideas? 

Lisa Kemes 
AR System Developer 
Tyco Electronics 
717-810-2408 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 


__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___

___
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Re: escalation

[Jase Brandon]

Hi Rick,
Does the escalation work after you added the display only field? I did the
same that Matt recommended, but it no workie...

Thanks,

Jase

On Fri, Oct 10, 2008 at 1:51 PM, Trevino, Rick <[EMAIL PROTECTED]>wrote:

> Rick
> I understood, that is not the problem,
> Thanks !
>
>
> Rick Trevino  |  Remedy Developer  |  Global Outsourcing and Infrastructure
> Services
> Unisys  |  9500 Metric Blvd  Suit 100  |  Austin TX 78758  |  (512)
> 719-9683  Cell 512-791-8647
>
>
>
> THIS COMMUNICATION MAY CONTAIN CONFIDENTIAL AND/OR OTHERWISE PROPRIETARY
> MATERIAL and is thus for use only by the intended recipient. If you received
> this in error, please contact the sender and delete the e-mail and its
> attachments from all computers.
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] On Behalf Of Rick Ponzo
> Sent: Friday, October 10, 2008 11:34 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: escalation
>
> Rick,
>
> I believe you misunderstood Matt... One of the properties on the field
> is "Disable Change Flag" located on the Display Tab of the field
> properties. If the Disable Change Flag box is checked then the field is
> ignored during the modify process.
>
>
> Rick Ponzo
> IntegrITS
>
>
> Trevino, Rick wrote:
> > **
> >
> > Matt, thanks for the input, the change flag does get updated by the
> > escalation, but it does not trigger the filter.
> >
> > I will try the display field process
> >
> > Thanks again !
> >
> > 
> >
> > *From:* Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] *On Behalf Of *Matt Reinfeldt
> > *Sent:* Friday, October 10, 2008 10:55 AM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Re: escalation
> >
> > Rick,
> >
> > Is it possible that you have disabled the change flag on the field
> > you're using as the "flag"? That could account for the filter not
> > seeing a modification to it. I've always used a Display-Only field
> > called "Operation" for these types of events. I have the escalations
> > set a value in that field, such as "EXECUTE DATA RUN" and have a
> > filter kick off a filter guide to process the specific work needing to
> > be done when that value is seen. Has always worked for me.
> >
> > Good luck,
> >
> > Matt Reinfeldt
> >
> > *From:* Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] *On Behalf Of *Trevino, Rick
> > *Sent:* Friday, October 10, 2008 10:49 AM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Re: escalation
> >
> > **
> >
> > John, yes the flag gets set on the form, I thought with me setting the
> > flag on the form that would modify it and trigger the filter, but it
> > does not work,
> >
> > But if I go and change anything on the form it will trigger the filter,
> >
> > Thanks!
> >
> > *From:* Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] *On Behalf Of *John Atherly
> > *Sent:* Friday, October 10, 2008 10:39 AM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Re: escalation
> >
> > **
> > Is the flag being set on the form if not is the Escalation runnning?
> >
> >
> > John Atherly
> > American Power Conversion
> > [EMAIL PROTECTED]
> > 401-789-5735 Ext. 2120
> > 1-800-788-2208 Ext. 2120
> >
> > *"Trevino, Rick" <[EMAIL PROTECTED]>*
> > Sent by: "Action Request System discussion list(ARSList)"
> > 
> >
> > 10/10/2008 11:30 AM
> >
> > Please respond to
> > arslist@ARSLIST.ORG
> >
> >
> >
> > To
> >
> >
> >
> > arslist@ARSLIST.ORG
> >
> > cc
> >
> >
> >
> > Subject
> >
> >
> >
> > escalation
> >
> >
> >
> >
> >
> >
> > **
> > Good morning everyone,
> > Does anyone know how to trigger a filter from an escalation,
> > I have tried to set up a flag and set it with an escalation so it can
> > modify the form, to trigger the filter on modify and it does not work,
> > but if I modified the form manually it will kick off the filter.
> > Has anyone had to do this before,
> > Thanks Rick
> >
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___
> >
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___
> >
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Re: Web service not updating WSDL?

[SUBSCRIBE arslist Melissa]

After clearing the cache on mid-tier, when checking the WSDL again it's 
saying that the web service definition is not found.





Tony Worthington <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

10/10/2008 12:53 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Web service not updating WSDL?







Flush the mid-tier cache.


 Tony Worthington
 Sr. Technical Analyst
 Kohl's Department Stores
 N56 W17000 Ridgewood Drive
 Menomonee Falls, WI 53051
 262.703.5911 (phone)
 [EMAIL PROTECTED]
 www.Kohls.com



SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 
 
10/10/2008 12:50 PM 

Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc

Subject
Web service not updating WSDL?








** 
I'm trying to remove field mappings from a web service, but it's not 
showing them being removed from the WSDL.  Any idea how I can get the 
unmapped fields to be removed? 

ARS 7.01 

Thanks!
Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers 
Are" html___ CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or 
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and 
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves 
the right to retrieve and read any message created, sent and received. 
Kohl's reserves the right to monitor messages by authorized Kohl's 
Associates at any time
without any further consent. 
CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or 
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and 
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves 
the right to retrieve and read any message created, sent and received. 
Kohl's reserves the right to monitor messages by authorized Kohl's 
Associates at any time
without any further consent.
<>

Re: Web service not updating WSDL?

[Niu, Jason]

Try to save it as a new mapping to a new file; then remove the previous
file.
 
Jason Niu

Sr. Remedy System Engineer

Alliance Bernstein

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa
Sent: Friday, October 10, 2008 1:51 PM
To: arslist@ARSLIST.ORG
Subject: [ARSLIST] Web service not updating WSDL?


** 
I'm trying to remove field mappings from a web service, but it's not
showing them being removed from the WSDL.  Any idea how I can get the
unmapped fields to be removed? 

ARS 7.01 

Thanks!
Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___

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Polish Translation and Email Templates....

[Kemes, Lisa]

I'm having a heck of a time getting my polish translated Email Template 
(type:HTML) to come through email normally.  

I have translated my other email template to:
Japanese
Korean
Dutch
Czech
Simplified Chinese
German
Italian
Hungarian
Portuguese
Spanish

These do not create any problems.  But when I create my template in Polish and 
add the html file to the AR System Email Template form and send an email 
through my form, everything comes through all messed up. My friend in Poland's 
email doesn't come through quite as junked up as mine, but still not correct.

I can copy and paste the Polish characters in to an email and it comes through 
just fine, so I'm thinking it has something to do with ARS?

This is what gets messed up.  All the "a" and the "z"  (below is what it SHOULD 
look like)
ciągle dąży do poprawy produktów i usług 

We are using ARS 7.01 patch 3
Oracle 10i Database
Windows 2003 Servers

Everything should be unicode compliant.

Any ideas?

Lisa Kemes 
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
[EMAIL PROTECTED]



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Re: escalation

[Trevino, Rick]

Rick
I understood, that is not the problem,
Thanks !

  
Rick Trevino  |  Remedy Developer  |  Global Outsourcing and Infrastructure 
Services  
Unisys  |  9500 Metric Blvd  Suit 100  |  Austin TX 78758  |  (512) 719-9683  
Cell 512-791-8647



THIS COMMUNICATION MAY CONTAIN CONFIDENTIAL AND/OR OTHERWISE PROPRIETARY 
MATERIAL and is thus for use only by the intended recipient. If you received 
this in error, please contact the sender and delete the e-mail and its 
attachments from all computers. 




-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Rick Ponzo
Sent: Friday, October 10, 2008 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

Rick,

I believe you misunderstood Matt... One of the properties on the field 
is "Disable Change Flag" located on the Display Tab of the field 
properties. If the Disable Change Flag box is checked then the field is 
ignored during the modify process.


Rick Ponzo
IntegrITS


Trevino, Rick wrote:
> **
>
> Matt, thanks for the input, the change flag does get updated by the 
> escalation, but it does not trigger the filter.
>
> I will try the display field process
>
> Thanks again !
>
> 
>
> *From:* Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] *On Behalf Of *Matt Reinfeldt
> *Sent:* Friday, October 10, 2008 10:55 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: escalation
>
> Rick,
>
> Is it possible that you have disabled the change flag on the field 
> you're using as the "flag"? That could account for the filter not 
> seeing a modification to it. I've always used a Display-Only field 
> called "Operation" for these types of events. I have the escalations 
> set a value in that field, such as "EXECUTE DATA RUN" and have a 
> filter kick off a filter guide to process the specific work needing to 
> be done when that value is seen. Has always worked for me.
>
> Good luck,
>
> Matt Reinfeldt
>
> *From:* Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] *On Behalf Of *Trevino, Rick
> *Sent:* Friday, October 10, 2008 10:49 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: escalation
>
> **
>
> John, yes the flag gets set on the form, I thought with me setting the 
> flag on the form that would modify it and trigger the filter, but it 
> does not work,
>
> But if I go and change anything on the form it will trigger the filter,
>
> Thanks!
>
> *From:* Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] *On Behalf Of *John Atherly
> *Sent:* Friday, October 10, 2008 10:39 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: escalation
>
> **
> Is the flag being set on the form if not is the Escalation runnning?
>
>
> John Atherly
> American Power Conversion
> [EMAIL PROTECTED]
> 401-789-5735 Ext. 2120
> 1-800-788-2208 Ext. 2120
>
> *"Trevino, Rick" <[EMAIL PROTECTED]>*
> Sent by: "Action Request System discussion list(ARSList)" 
> 
>
> 10/10/2008 11:30 AM
>
> Please respond to
> arslist@ARSLIST.ORG
>
>   
>
> To
>
>   
>
> arslist@ARSLIST.ORG
>
> cc
>
>   
>
> Subject
>
>   
>
> escalation
>
>   
>
>
>
>
> **
> Good morning everyone,
> Does anyone know how to trigger a filter from an escalation,
> I have tried to set up a flag and set it with an escalation so it can 
> modify the form, to trigger the filter on modify and it does not work, 
> but if I modified the form manually it will kick off the filter.
> Has anyone had to do this before,
> Thanks Rick
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
> html___
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> html___
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Re: Web service not updating WSDL?

[Tony Worthington]

Flush the mid-tier cache.


  Tony Worthington
  Sr. Technical Analyst
  Kohl's Department Stores
  N56 W17000 Ridgewood Drive
  Menomonee Falls, WI 53051
  262.703.5911 (phone)
  [EMAIL PROTECTED]
  www.Kohls.com




SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

10/10/2008 12:50 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Web service not updating WSDL?






** 
I'm trying to remove field mappings from a web service, but it's not 
showing them being removed from the WSDL.  Any idea how I can get the 
unmapped fields to be removed? 

ARS 7.01 

Thanks!
Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers 
Are" html___ CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or 
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and 
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves 
the right to retrieve and read any message created, sent and received. 
Kohl's reserves the right to monitor messages by authorized Kohl's 
Associates at any time
without any further consent.

**
CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received.  Kohl's 
reserves the right to monitor messages by authorized Kohl's Associates at any 
time
without any further consent.
<>

Web service not updating WSDL?

[SUBSCRIBE arslist Melissa]

I'm trying to remove field mappings from a web service, but it's not 
showing them being removed from the WSDL.  Any idea how I can get the 
unmapped fields to be removed?

ARS 7.01

Thanks!
Melissa

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FRIDAY Humor-TYPICAL INDAN Names

[Sree Vyas]

  *Hello Lists,*
**
* An Indian guy named "Anantharaman Subbaraman" arrived at the New York
airport and ended up waiting for his visa for about 2 hours for the
authorities to call his name.



He got fed up and went to them and asked why they haven't called his name
yet.

They said that they have been calling him for the last 2 hours as

*

*

*

*

*

*

*

*

*

*

*

"Anotherman Superman"



Have a nice weekend,

Regards,

Sree
*

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Re: ITSM 7 Assignment Configuration Issue

[Lammey, Peter A.]

The aliases are set automatically if you create the Product using the 
Application Administration Console.
By default, an alias of the Product Name is created for all entries in 
PCT:ProductCatalog.

When you tested this to see if you could select the product for a particular 
Company where did you test this?  In Incident?  It may depend on what data was 
filled out in the incident or change ticket and based on if the Customer 
Company or Support Company were set to.



Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of jham36
Sent: Friday, October 10, 2008 12:24 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 Assignment Configuration Issue

I have a problem when setting up Assignments on the Assignment Configuration 
form for ITSM 7.
I am refering specifically to the Product Categorization menus on this form.  
For some reason (and this is my problem), if a Product is associated with my 
Operating Company, it does not show up as a menu choice under product.  The 
only way I can get these products to show up is to associate them to - Global - 
I opened a ticket with support, but I am not happy about the level of support 
lately.
They told me that I needed to have aliases setup for all my Products in order 
for it to work.
That was a bunch of horse pucky.  But, I tried it anyway and it did not work.

Any ideas?

Thanks,
James Hamilton
Business Services Manager
The NPD Group Inc.

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Re: Progress Bar on New

[Timothy Rondeau]

Hi All,

 

Just an update, this is all set.  It was the smallest thing.  Basically
for whatever the reason my coworker makes a change things get shifted.
So in the case the size went from 20 to 19.  It could no longer be seen
on the web.  Could see it no problem on the client, just the web.
Creating new fields and moving around helped.

 

Thanks again

 

Tim

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Thursday, October 09, 2008 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Progress Bar on New

 

..also, your screen shot makes it look like you have customized the
Incident form view somewhat.  If so, there is always that chance that
you have changed the layering of objects in the view and hidden the
button under something else.  Things like that usually require that you
re-save the form, sometimes after forcing a change in the object layer
order, then flush the mid-tier cache and force a reload.

 

ARS 7.0.01.002 (which would be ancient) or 7.1.00.002 (which we are on)?

ITSM 7.0.0x.002 is ancient (2006)

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau
Sent: Thursday, October 09, 2008 8:03 AM
To: arslist@ARSLIST.ORG
Subject: Progress Bar on New
Importance: High

 

** 

Hi all,

 

Trying to do some training on the web and users noticed that the
Progress bar is not selectable on new.  Modify is fine, New is not
there.

 

Web, no drop down:

 

 

 

Client side:

 

 

 

Anyone ever run into this issue something not showing up in the web?
The Changes show up in the web with out issue.   Just the Incidents are
having an issue.

 

Thanks

 

Tim

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<><>

Re: escalation

[Jase Brandon]

Hi All,
I am having the exact same issue - 7.1 Patch 002

At the suggestion of all on this thread - I added a display only field to my
form named "OPERATION",
The Escalation has no qualification, only a time based criterion to run. The
escalation is supposed to do a set fields on the field OPERATION, setting
field value to $DATE$ on the current form. Then a filter guilde takes over
and fires the workflow if OPERATION != $NULL$ on that form, on Modify.
'Disable Change Flag' also isn't checked on OPERATION field.
But, the escalation still doesn't make the filter fire, but if I touch the
OPERATION Field on the form, the filter fires. Any ideas?

Escalation log shows this = :HPD:Template:ManagedOSAutoCreateNEW (enabled) :
ready to fire now on -HPD:Template
   
 --> Failed qualification

But there is NO qualification, and I ran arsignel.exe -e to recache the
escalation definitions...

 Did I understand everyone's comments correctly.

Thanks,

Jase


On Fri, Oct 10, 2008 at 12:27 PM, Brien Dieterle <
[EMAIL PROTECTED]> wrote:

> ** Indeed it does, which is good in my case :-)
>
> Brien
>
>
> On Fri, Oct 10, 2008 at 9:20 AM, Trevino, Rick <[EMAIL PROTECTED]>wrote:
>
>> **
>>
>> Brian, would that not run every time someone modifies the record?
>>  --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] *On Behalf Of *Brien Dieterle
>> *Sent:* Friday, October 10, 2008 11:07 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: escalation
>>
>>
>>
>> **
>>
>> No qualification on the filter; it is just "on modify".  I set the
>> display-only field to $date$ for no particular reason other than that it
>> triggers the "on modify" filter :-).
>>
>> Brien
>>
>> On Fri, Oct 10, 2008 at 8:56 AM, Trevino, Rick <[EMAIL PROTECTED]>
>> wrote:
>>
>> **
>>
>> Brien, once your escalation runs, what is the qualification you are using
>> for the filter. Are you using the date field you set in the qualification ?
>> AR 7.0.1 patch 6
>>
>> Thanks !
>>
>>
>>  --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] *On Behalf Of *Brien Dieterle
>> *Sent:* Friday, October 10, 2008 10:42 AM
>>
>>
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: escalation
>>
>>
>>
>> **
>>
>> I have a filter that executes On Modify.  So I have an escalation that
>> sets a field to $DATE$ to trigger the modify action.  This sounds like what
>> you are doing, so I'm not sure why it doesn't work.   I'm even setting a
>> display-only field and it still works.  AR 7.1 patch 003
>>
>> Brien
>>
>> On Fri, Oct 10, 2008 at 8:30 AM, Trevino, Rick <[EMAIL PROTECTED]>
>> wrote:
>>
>> **
>>
>> Good morning everyone,
>>
>> Does anyone know how to trigger a filter from an escalation,
>>
>> I have tried to set up a flag and set it with an escalation so it can
>> modify the form, to trigger the filter on modify and it does not work, but
>> if I modified the form manually it will kick off the filter.
>>
>> Has anyone had to do this before,
>>
>> Thanks Rick
>>
>>
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>>
>>
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>>
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>>
>>
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Re: escalation

[Brien Dieterle]

Indeed it does, which is good in my case :-)

Brien

On Fri, Oct 10, 2008 at 9:20 AM, Trevino, Rick <[EMAIL PROTECTED]>wrote:

> **
>
> Brian, would that not run every time someone modifies the record?
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Brien Dieterle
> *Sent:* Friday, October 10, 2008 11:07 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: escalation
>
>
>
> **
>
> No qualification on the filter; it is just "on modify".  I set the
> display-only field to $date$ for no particular reason other than that it
> triggers the "on modify" filter :-).
>
> Brien
>
> On Fri, Oct 10, 2008 at 8:56 AM, Trevino, Rick <[EMAIL PROTECTED]>
> wrote:
>
> **
>
> Brien, once your escalation runs, what is the qualification you are using
> for the filter. Are you using the date field you set in the qualification ?
> AR 7.0.1 patch 6
>
> Thanks !
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Brien Dieterle
> *Sent:* Friday, October 10, 2008 10:42 AM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: escalation
>
>
>
> **
>
> I have a filter that executes On Modify.  So I have an escalation that sets
> a field to $DATE$ to trigger the modify action.  This sounds like what you
> are doing, so I'm not sure why it doesn't work.   I'm even setting a
> display-only field and it still works.  AR 7.1 patch 003
>
> Brien
>
> On Fri, Oct 10, 2008 at 8:30 AM, Trevino, Rick <[EMAIL PROTECTED]>
> wrote:
>
> **
>
> Good morning everyone,
>
> Does anyone know how to trigger a filter from an escalation,
>
> I have tried to set up a flag and set it with an escalation so it can
> modify the form, to trigger the filter on modify and it does not work, but
> if I modified the form manually it will kick off the filter.
>
> Has anyone had to do this before,
>
> Thanks Rick
>
>
>
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> html___
>
>
>
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>
>
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Re: escalation

[Rick Ponzo]

Rick,

I believe you misunderstood Matt... One of the properties on the field 
is "Disable Change Flag" located on the Display Tab of the field 
properties. If the Disable Change Flag box is checked then the field is 
ignored during the modify process.



Rick Ponzo
IntegrITS


Trevino, Rick wrote:

**

Matt, thanks for the input, the change flag does get updated by the 
escalation, but it does not trigger the filter.


I will try the display field process

Thanks again !



*From:* Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] *On Behalf Of *Matt Reinfeldt

*Sent:* Friday, October 10, 2008 10:55 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: escalation

Rick,

Is it possible that you have disabled the change flag on the field 
you’re using as the “flag”? That could account for the filter not 
seeing a modification to it. I’ve always used a Display-Only field 
called “Operation” for these types of events. I have the escalations 
set a value in that field, such as “EXECUTE DATA RUN” and have a 
filter kick off a filter guide to process the specific work needing to 
be done when that value is seen. Has always worked for me.


Good luck,

Matt Reinfeldt

*From:* Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] *On Behalf Of *Trevino, Rick

*Sent:* Friday, October 10, 2008 10:49 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: escalation

**

John, yes the flag gets set on the form, I thought with me setting the 
flag on the form that would modify it and trigger the filter, but it 
does not work,


But if I go and change anything on the form it will trigger the filter,

Thanks!

*From:* Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] *On Behalf Of *John Atherly

*Sent:* Friday, October 10, 2008 10:39 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: escalation

**
Is the flag being set on the form if not is the Escalation runnning?


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120

*"Trevino, Rick" <[EMAIL PROTECTED]>*
Sent by: "Action Request System discussion list(ARSList)" 



10/10/2008 11:30 AM

Please respond to
arslist@ARSLIST.ORG



To



arslist@ARSLIST.ORG

cc



Subject



escalation






**
Good morning everyone,
Does anyone know how to trigger a filter from an escalation,
I have tried to set up a flag and set it with an escalation so it can 
modify the form, to trigger the filter on modify and it does not work, 
but if I modified the form manually it will kick off the filter.

Has anyone had to do this before,
Thanks Rick

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Re: escalation

[Trevino, Rick]

I have it on the test machine and it is changing the flag from yes to no
which is what I want and it also changes the modified date,

Thanks !

 

 

 

 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan
Sent: Friday, October 10, 2008 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

I would also turn on the escalation logging and make sure 

1) The escalation is running - I've had problems with the escalations
not recaching and a new escalation not firing

2) The record is really getting modified - It will show you in the log
the id of the record modified. If you don't see the id then you have to
check your qualification to make sure it's hitting the right record.

- 

Dylan Wheeler
Production Control Analyst Principal 
IT Operations 
Downey Savings & Loan Association, F.A. 
Email: [EMAIL PROTECTED]  

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick
Sent: Friday, October 10, 2008 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

** 

Matt, thanks for the input, the change flag does get updated by
the escalation, but it does not trigger the filter.

I will try the display field process

Thanks again !

 





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Friday, October 10, 2008 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

Rick,

 

Is it possible that  you have disabled the change flag on the
field you're using as the "flag"?  That could account for the filter not
seeing a modification to it.  I've always used a Display-Only field
called "Operation" for these types of events.  I have the escalations
set a value in that field, such as "EXECUTE DATA RUN" and have a filter
kick off a filter guide to process the specific work needing to be done
when that value is seen.  Has always worked for me.

 

Good luck,

 

Matt Reinfeldt

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick
Sent: Friday, October 10, 2008 10:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

** 

John, yes the flag gets set on the form, I thought with me
setting the flag on the form that would modify it and trigger the
filter, but it does not work,

But if I go and change anything on the form it will trigger the
filter,

Thanks!

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Atherly
Sent: Friday, October 10, 2008 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

** 
Is the flag being set on the form if not is the Escalation
runnning? 


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120 

"Trevino, Rick" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

10/10/2008 11:30 AM 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc

 

Subject

escalation

 

 

 




** 
Good morning everyone, 
Does anyone know how to trigger a filter from an escalation, 
I have tried to set up a flag and set it with an escalation so
it can modify the form, to trigger the filter on modify and it does not
work, but if I modified the form manually it will kick off the filter. 
Has anyone had to do this before, 
Thanks Rick 
  

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Answers Are" html___ 

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"Where the Answers Are" html___

 

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about Downey Savings or its customers, which Downey Savings does not
intend to disclose to the public.  If you received this message by
mistake, please notify the sender by reply e-mail and delete the message
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ITSM 7 Assignment Configuration Issue

[jham36]

I have a problem when setting up Assignments on the Assignment
Configuration form for ITSM 7.
I am refering specifically to the Product Categorization menus on this
form.  For some reason (and this is my problem), if a Product is
associated with my Operating Company, it does not show up as a menu
choice under product.  The only way I can get these products to show
up is to associate them to - Global -
I opened a ticket with support, but I am not happy about the level of
support lately.
They told me that I needed to have aliases setup for all my Products
in order for it to work.
That was a bunch of horse pucky.  But, I tried it anyway and it did
not work.

Any ideas?

Thanks,
James Hamilton
Business Services Manager
The NPD Group Inc.

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Re: AR System 7.5 (an open beta by any other name...)

[Alan Blake]

I agree.  I saw the opportunity and got enrolled very easily.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, October 10, 2008 7:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 (an open beta by any other name...)

It's not just you.

Axton

On Fri, Oct 10, 2008 at 7:58 AM, Carey Matthew Black
<[EMAIL PROTECTED]> wrote:
> Alan,
>
> Maybe it is just me... but
>
> "Open beta" should not require me to get "approved" by the vendor. I
> should be able to go to their web site (like here:
> http://www.bmc.com/beta_program/public/available_betas.cfm) and get
> the software.
>
>
> Oh look... it is not just me
>
> Ref: http://en.wikipedia.org/wiki/Beta_test#Beta
> "
> Developers release either a closed beta or an open beta; closed beta
> versions are released to a select group of individuals for a user
> test, while open betas are to a larger community group, usually the
> general public. The testers report any bugs that they found and
> sometimes minor features they would like to see in the final version.
> "
>
> But the article does go on to say this too...
>
> "
> When a beta becomes available to the general public it is often widely
> used by the technologically savvy and those familiar with previous
> versions as though it were the finished product. Usually developers of
> freeware or open-source betas release them to the general public while
> proprietary betas go to a relatively small group of testers.
> Recipients of highly proprietary betas may have to sign a
> non-disclosure agreement. A release is called feature complete when
> the product team agrees that functional requirements of the system are
> met and no new features will be put into the release, but significant
> software bugs may still exist. Companies with a formal software
> process will tend to enter the beta period with a list of known bugs
> that must be fixed to exit the beta period, and some companies make
> this list available to customers and testers.
> "
>
> So I guess what BMC means by "Open beta" must be more along the lines
> of the "proprietary beta" process. Which really sounds like a "closed
> beta" to me. (AKA: "released to a select group of individuals for a
> user test") Maybe they will someday make the switch to an open beta
> and use their entire customer/partner base. Maybe they could do that
> in the form of a "Patch" site download? That should keep the faint of
> heart and the "non-paying customers" out of the beta.
>
>
> Shrug. I asked my sales rep to be included in the beta... then he left
> the company. So I guess my request to be in the Alpha/beta likely left
> with him. I is simply "to hard" to know when and how to request access
> to a closed beta.
>
>
>
> FWIW: In a very general way, I have these thoughts on "Beta testing
> programs" from any software manufacturer:
>
> I think the "benefits" of the closed beta programs are so limited to
> almost be "self fulling prophesy" for the company. If you only ask
> your customers that only use your OOB applications and they only test
> your OOB applications, then the company has a good shot at being able
> to do that same testing in Alpha and knowing the results before the
> beta starts. But that also means that you learned almost nothing by
> expending all of those resource outsourcing (to the customer) the
> testing that you have already done internally.
>
> However, if all of the existing customers were to test what they do
> with the product, then the company is likely to not have tested all of
> the strange and special ways that those crazy customers out there end
> up making the product fit that square hole problem. And trust me the
> crazy customers want/need to test the next version because they know
> that they are pushing the envelope of the product and are on the
> (often) bleeding edge of the tech. So those testers are more likely to
> participate than the "just OOB" customers anyway.
>
> However those crazy customers will likely result in more known
> issues/bugs and a decrease in customer confidence due to the well
> known broken state of the next version. That hurts sales of the new
> version and thus hurts the company. So the company decides to keep the
> beta testers more "exclusive" to avoid the pain points and to try to
> keep the customers "happy with the non-existent experience" instead of
> "satisfied with the quality of the product that they used in the
> testing program".
>
> But maybe it is just me. Maybe some day when I am running my own
> software company :)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On Thu, Oct 9, 2008 at 3:09 PM, Alan Blake <[EMAIL PROTECTED]> wrote:
>> **
>>
>> The open BETA started beginning of Sept.  You can send an inquiry here
>> [EMAIL PROTECTED]
>>
>

Re: escalation

[Trevino, Rick]

Brian, would that not run every time someone modifies the record?



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
Sent: Friday, October 10, 2008 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

** 

No qualification on the filter; it is just "on modify".  I set the
display-only field to $date$ for no particular reason other than that it
triggers the "on modify" filter :-).  

Brien

On Fri, Oct 10, 2008 at 8:56 AM, Trevino, Rick <[EMAIL PROTECTED]>
wrote:

** 

Brien, once your escalation runs, what is the qualification you are
using for the filter. Are you using the date field you set in the
qualification ? AR 7.0.1 patch 6

Thanks !

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
Sent: Friday, October 10, 2008 10:42 AM


To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

** 

I have a filter that executes On Modify.  So I have an escalation that
sets a field to $DATE$ to trigger the modify action.  This sounds like
what you are doing, so I'm not sure why it doesn't work.   I'm even
setting a display-only field and it still works.  AR 7.1 patch 003

Brien

On Fri, Oct 10, 2008 at 8:30 AM, Trevino, Rick <[EMAIL PROTECTED]>
wrote:

** 

Good morning everyone,

Does anyone know how to trigger a filter from an escalation,

I have tried to set up a flag and set it with an escalation so it can
modify the form, to trigger the filter on modify and it does not work,
but if I modified the form manually it will kick off the filter.

Has anyone had to do this before,

Thanks Rick

 

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Re: escalation

[Mark]

I would have to say, look at the logs, you will see exactly what is
happening

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick
Sent: Friday, October 10, 2008 10:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation


** 

John, yes the flag gets set on the form, I thought with me setting the flag
on the form that would modify it and trigger the filter, but it does not
work,

But if I go and change anything on the form it will trigger the filter,

Thanks!

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Atherly
Sent: Friday, October 10, 2008 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

** 
Is the flag being set on the form if not is the Escalation runnning? 


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120 




"Trevino, Rick" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

10/10/2008 11:30 AM 


Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG 


cc

 


Subject

escalation

 


 

 




** 
Good morning everyone, 
Does anyone know how to trigger a filter from an escalation, 
I have tried to set up a flag and set it with an escalation so it can modify
the form, to trigger the filter on modify and it does not work, but if I
modified the form manually it will kick off the filter. 
Has anyone had to do this before, 
Thanks Rick 
  

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Re: escalation

[Brien Dieterle]

No qualification on the filter; it is just "on modify".  I set the
display-only field to $date$ for no particular reason other than that it
triggers the "on modify" filter :-).

Brien

On Fri, Oct 10, 2008 at 8:56 AM, Trevino, Rick <[EMAIL PROTECTED]>wrote:

> **
>
> Brien, once your escalation runs, what is the qualification you are using
> for the filter. Are you using the date field you set in the qualification ?
> AR 7.0.1 patch 6
>
> Thanks !
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Brien Dieterle
> *Sent:* Friday, October 10, 2008 10:42 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: escalation
>
>
>
> **
>
> I have a filter that executes On Modify.  So I have an escalation that sets
> a field to $DATE$ to trigger the modify action.  This sounds like what you
> are doing, so I'm not sure why it doesn't work.   I'm even setting a
> display-only field and it still works.  AR 7.1 patch 003
>
> Brien
>
> On Fri, Oct 10, 2008 at 8:30 AM, Trevino, Rick <[EMAIL PROTECTED]>
> wrote:
>
> **
>
> Good morning everyone,
>
> Does anyone know how to trigger a filter from an escalation,
>
> I have tried to set up a flag and set it with an escalation so it can
> modify the form, to trigger the filter on modify and it does not work, but
> if I modified the form manually it will kick off the filter.
>
> Has anyone had to do this before,
>
> Thanks Rick
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
>
>
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Re: escalation

[Wheeler, Dylan]

I would also turn on the escalation logging and make sure 
1) The escalation is running - I've had problems with the escalations
not recaching and a new escalation not firing
2) The record is really getting modified - It will show you in the log
the id of the record modified. If you don't see the id then you have to
check your qualification to make sure it's hitting the right record.
- 

Dylan Wheeler
Production Control Analyst Principal 
IT Operations 
Downey Savings & Loan Association, F.A. 
Email: [EMAIL PROTECTED]  

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick
Sent: Friday, October 10, 2008 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation


** 

Matt, thanks for the input, the change flag does get updated by
the escalation, but it does not trigger the filter.

I will try the display field process

Thanks again !

 





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Friday, October 10, 2008 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

Rick,

 

Is it possible that  you have disabled the change flag on the
field you're using as the "flag"?  That could account for the filter not
seeing a modification to it.  I've always used a Display-Only field
called "Operation" for these types of events.  I have the escalations
set a value in that field, such as "EXECUTE DATA RUN" and have a filter
kick off a filter guide to process the specific work needing to be done
when that value is seen.  Has always worked for me.

 

Good luck,

 

Matt Reinfeldt

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick
Sent: Friday, October 10, 2008 10:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

** 

John, yes the flag gets set on the form, I thought with me
setting the flag on the form that would modify it and trigger the
filter, but it does not work,

But if I go and change anything on the form it will trigger the
filter,

Thanks!

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Atherly
Sent: Friday, October 10, 2008 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

** 
Is the flag being set on the form if not is the Escalation
runnning? 


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120 

"Trevino, Rick" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

10/10/2008 11:30 AM 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc

 

Subject

escalation

 

 

 




** 
Good morning everyone, 
Does anyone know how to trigger a filter from an escalation, 
I have tried to set up a flag and set it with an escalation so
it can modify the form, to trigger the filter on modify and it does not
work, but if I modified the form manually it will kick off the filter. 
Has anyone had to do this before, 
Thanks Rick 
  

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Answers Are" html___ 

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Answers Are" html___

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This message and any attachments are for the intended recipient(s) only and may 
contain privileged, confidential and/or proprietary information about Downey 
Savings or its customers, which Downey Savings does not intend to disclose to 
the public.  If you received this message by mistake, please notify the sender 
by reply e-mail and delete the message and attachments.

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Re: escalation

[Trevino, Rick]

Matt, thanks for the input, the change flag does get updated by the
escalation, but it does not trigger the filter.

I will try the display field process

Thanks again !

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Friday, October 10, 2008 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

Rick,

 

Is it possible that  you have disabled the change flag on the field
you're using as the "flag"?  That could account for the filter not
seeing a modification to it.  I've always used a Display-Only field
called "Operation" for these types of events.  I have the escalations
set a value in that field, such as "EXECUTE DATA RUN" and have a filter
kick off a filter guide to process the specific work needing to be done
when that value is seen.  Has always worked for me.

 

Good luck,

 

Matt Reinfeldt

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick
Sent: Friday, October 10, 2008 10:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

** 

John, yes the flag gets set on the form, I thought with me setting the
flag on the form that would modify it and trigger the filter, but it
does not work,

But if I go and change anything on the form it will trigger the filter,

Thanks!

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Atherly
Sent: Friday, October 10, 2008 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

** 
Is the flag being set on the form if not is the Escalation runnning? 


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120 

"Trevino, Rick" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

10/10/2008 11:30 AM 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc

 

Subject

escalation

 

 

 




** 
Good morning everyone, 
Does anyone know how to trigger a filter from an escalation, 
I have tried to set up a flag and set it with an escalation so it can
modify the form, to trigger the filter on modify and it does not work,
but if I modified the form manually it will kick off the filter. 
Has anyone had to do this before, 
Thanks Rick 
  

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Re: escalation

[Trevino, Rick]

Brien, once your escalation runs, what is the qualification you are
using for the filter. Are you using the date field you set in the
qualification ? AR 7.0.1 patch 6

Thanks !

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
Sent: Friday, October 10, 2008 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

** 

I have a filter that executes On Modify.  So I have an escalation that
sets a field to $DATE$ to trigger the modify action.  This sounds like
what you are doing, so I'm not sure why it doesn't work.   I'm even
setting a display-only field and it still works.  AR 7.1 patch 003

Brien

On Fri, Oct 10, 2008 at 8:30 AM, Trevino, Rick <[EMAIL PROTECTED]>
wrote:

** 

Good morning everyone,

Does anyone know how to trigger a filter from an escalation,

I have tried to set up a flag and set it with an escalation so it can
modify the form, to trigger the filter on modify and it does not work,
but if I modified the form manually it will kick off the filter.

Has anyone had to do this before,

Thanks Rick

 

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html___ 

 

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Re: escalation

[Matt Reinfeldt]

Rick,

 

Is it possible that  you have disabled the change flag on the field you're
using as the "flag"?  That could account for the filter not seeing a
modification to it.  I've always used a Display-Only field called
"Operation" for these types of events.  I have the escalations set a value
in that field, such as "EXECUTE DATA RUN" and have a filter kick off a
filter guide to process the specific work needing to be done when that value
is seen.  Has always worked for me.

 

Good luck,

 

Matt Reinfeldt

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick
Sent: Friday, October 10, 2008 10:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

** 

John, yes the flag gets set on the form, I thought with me setting the flag
on the form that would modify it and trigger the filter, but it does not
work,

But if I go and change anything on the form it will trigger the filter,

Thanks!

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Atherly
Sent: Friday, October 10, 2008 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

** 
Is the flag being set on the form if not is the Escalation runnning? 


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120 


"Trevino, Rick" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

10/10/2008 11:30 AM 


Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG 


cc

 


Subject

escalation

 


 

 




** 
Good morning everyone, 
Does anyone know how to trigger a filter from an escalation, 
I have tried to set up a flag and set it with an escalation so it can modify
the form, to trigger the filter on modify and it does not work, but if I
modified the form manually it will kick off the filter. 
Has anyone had to do this before, 
Thanks Rick 
  

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html___ 

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html___

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Re: escalation

[Brien Dieterle]

I have a filter that executes On Modify.  So I have an escalation that sets
a field to $DATE$ to trigger the modify action.  This sounds like what you
are doing, so I'm not sure why it doesn't work.   I'm even setting a
display-only field and it still works.  AR 7.1 patch 003

Brien

On Fri, Oct 10, 2008 at 8:30 AM, Trevino, Rick <[EMAIL PROTECTED]>wrote:

> **
>
> Good morning everyone,
>
> Does anyone know how to trigger a filter from an escalation,
>
> I have tried to set up a flag and set it with an escalation so it can
> modify the form, to trigger the filter on modify and it does not work, but
> if I modified the form manually it will kick off the filter.
>
> Has anyone had to do this before,
>
> Thanks Rick
>
>
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: escalation

[Trevino, Rick]

John, yes the flag gets set on the form, I thought with me setting the
flag on the form that would modify it and trigger the filter, but it
does not work,

But if I go and change anything on the form it will trigger the filter,

Thanks!

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Atherly
Sent: Friday, October 10, 2008 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: escalation

 

** 
Is the flag being set on the form if not is the Escalation runnning? 


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120 



"Trevino, Rick" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

10/10/2008 11:30 AM 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc

 

Subject

escalation

 

 

 




** 
Good morning everyone, 
Does anyone know how to trigger a filter from an escalation, 
I have tried to set up a flag and set it with an escalation so it can
modify the form, to trigger the filter on modify and it does not work,
but if I modified the form manually it will kick off the filter. 
Has anyone had to do this before, 
Thanks Rick 
  

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

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Re: Issue with Product Name

[strauss]

That bug's been around for a while, and is still unfixed in patch 007.  It 
looks like I just happened to catch it and correct it in February, when I was 
adding Corporate ID and Login_ID to the fields set On Open as part of the 
process of re-enabling those two values across the entire application, so we 
have never experienced the problem that you have.  I probably reported it, too, 
along with a host of other things that I had to fix before we went live, but 
that was when BMC Support was at a historic low in performance.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Begosh, Kevin
Sent: Friday, October 10, 2008 8:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with Product Name

**
actually after a little bit of research I found out what the issue is.  It is a 
defect with BMC's out of the box code.  If you look at the active link


HPD:INC:VISAction_141_ModifyGoToClosureDlg

There is a wrong mapping in the open window if action.  It sets the $Product 
Name$ to the $Product Model/Version$.  This only affects you if you are using 
the accelerator bar though.  If any of your users are using this I would check 
this out.

Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Danaceau, Chris
Sent: Friday, October 10, 2008 8:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with Product Name
**
Hmm... I would expect logging to show this.   Did you turn on filter AND active 
link logging?   We're on patch 6.  Seen a lot of defects, this was not one of 
them.


--

Chris Danaceau

This e-mail and its attachments are confidential and solely for the intended 
addressee(s). Do not share or use them without Fannie Mae's approval. If 
received in error, contact the sender and delete them.



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Begosh, Kevin
Sent: Thursday, October 09, 2008 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Issue with Product Name
**
Hi all,
I am having an issue with Remedy in that when a incident is resolved the 
product name field is being blank out.  This is nothing I did, so it is out of 
the box code.

We are on AR Server 7.1 patch 3, Server Desk 7.03 patch 7, and SQL 2005 server, 
and Windows 2003 AR Server.  I have logging but it is not really showing 
anything.

Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

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Re: escalation

[John Atherly]

Is the flag being set on the form if not is the Escalation runnning?


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120



"Trevino, Rick" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

10/10/2008 11:30 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
escalation






** 
Good morning everyone,
Does anyone know how to trigger a filter from an escalation,
I have tried to set up a flag and set it with an escalation so it can 
modify the form, to trigger the filter on modify and it does not work, but 
if I modified the form manually it will kick off the filter.
Has anyone had to do this before,
Thanks Rick
 
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html___ 

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escalation

[Trevino, Rick]

Good morning everyone,

Does anyone know how to trigger a filter from an escalation,

I have tried to set up a flag and set it with an escalation so it can
modify the form, to trigger the filter on modify and it does not work,
but if I modified the form manually it will kick off the filter.

Has anyone had to do this before,

Thanks Rick

 


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Re: AR System 7.5 (an open beta by any other name...)

[David.M Clark]

Nope... not just you at all.

David M Clark
Remedy Programmer/Analyst


>>> Axton <[EMAIL PROTECTED]> 10/10/2008 8:30 AM >>>
It's not just you.

Axton

On Fri, Oct 10, 2008 at 7:58 AM, Carey Matthew Black
<[EMAIL PROTECTED]> wrote:
> Alan,
>
> Maybe it is just me... but
>
> "Open beta" should not require me to get "approved" by the vendor. I
> should be able to go to their web site (like here:
> http://www.bmc.com/beta_program/public/available_betas.cfm) and get
> the software.
>
>
> Oh look... it is not just me
>
> Ref: http://en.wikipedia.org/wiki/Beta_test#Beta 
> "
> Developers release either a closed beta or an open beta; closed beta
> versions are released to a select group of individuals for a user
> test, while open betas are to a larger community group, usually the
> general public. The testers report any bugs that they found and
> sometimes minor features they would like to see in the final version.
> "
>
> But the article does go on to say this too...
>
> "
> When a beta becomes available to the general public it is often widely
> used by the technologically savvy and those familiar with previous
> versions as though it were the finished product. Usually developers of
> freeware or open-source betas release them to the general public while
> proprietary betas go to a relatively small group of testers.
> Recipients of highly proprietary betas may have to sign a
> non-disclosure agreement. A release is called feature complete when
> the product team agrees that functional requirements of the system are
> met and no new features will be put into the release, but significant
> software bugs may still exist. Companies with a formal software
> process will tend to enter the beta period with a list of known bugs
> that must be fixed to exit the beta period, and some companies make
> this list available to customers and testers.
> "
>
> So I guess what BMC means by "Open beta" must be more along the lines
> of the "proprietary beta" process. Which really sounds like a "closed
> beta" to me. (AKA: "released to a select group of individuals for a
> user test") Maybe they will someday make the switch to an open beta
> and use their entire customer/partner base. Maybe they could do that
> in the form of a "Patch" site download? That should keep the faint of
> heart and the "non-paying customers" out of the beta.
>
>
> Shrug. I asked my sales rep to be included in the beta... then he left
> the company. So I guess my request to be in the Alpha/beta likely left
> with him. I is simply "to hard" to know when and how to request access
> to a closed beta.
>
>
>
> FWIW: In a very general way, I have these thoughts on "Beta testing
> programs" from any software manufacturer:
>
> I think the "benefits" of the closed beta programs are so limited to
> almost be "self fulling prophesy" for the company. If you only ask
> your customers that only use your OOB applications and they only test
> your OOB applications, then the company has a good shot at being able
> to do that same testing in Alpha and knowing the results before the
> beta starts. But that also means that you learned almost nothing by
> expending all of those resource outsourcing (to the customer) the
> testing that you have already done internally.
>
> However, if all of the existing customers were to test what they do
> with the product, then the company is likely to not have tested all of
> the strange and special ways that those crazy customers out there end
> up making the product fit that square hole problem. And trust me the
> crazy customers want/need to test the next version because they know
> that they are pushing the envelope of the product and are on the
> (often) bleeding edge of the tech. So those testers are more likely to
> participate than the "just OOB" customers anyway.
>
> However those crazy customers will likely result in more known
> issues/bugs and a decrease in customer confidence due to the well
> known broken state of the next version. That hurts sales of the new
> version and thus hurts the company. So the company decides to keep the
> beta testers more "exclusive" to avoid the pain points and to try to
> keep the customers "happy with the non-existent experience" instead of
> "satisfied with the quality of the product that they used in the
> testing program".
>
> But maybe it is just me. Maybe some day when I am running my own
> software company :)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On Thu, Oct 9, 2008 at 3:09 PM, Alan Blake <[EMAIL PROTECTED]> wrote:
>> **
>>
>> The open BETA started beginning of Sept.  You can send an inquiry here
>> [EMAIL PROTECTED] 
>>
>> Alan
>
> 
>
>> - Original Message 
>> From: Alan Blake <[EMAIL PROTECTED]>
>> To: arslist@ARSLIST.ORG 
>> Sent: Thursday, October 9, 2008 12:26:58 PM
>> Subject: Re: AR System 7.

Re: AR System 7.5 (an open beta by any other name...)

[Axton]

Anyone who has ever worked with their packaged applications can see the results.

Axton

On Fri, Oct 10, 2008 at 9:30 AM, Axton <[EMAIL PROTECTED]> wrote:
> It's not just you.
>
> Axton
>
> On Fri, Oct 10, 2008 at 7:58 AM, Carey Matthew Black
> <[EMAIL PROTECTED]> wrote:
>> Alan,
>>
>> Maybe it is just me... but
>>
>> "Open beta" should not require me to get "approved" by the vendor. I
>> should be able to go to their web site (like here:
>> http://www.bmc.com/beta_program/public/available_betas.cfm) and get
>> the software.
>>
>>
>> Oh look... it is not just me
>>
>> Ref: http://en.wikipedia.org/wiki/Beta_test#Beta
>> "
>> Developers release either a closed beta or an open beta; closed beta
>> versions are released to a select group of individuals for a user
>> test, while open betas are to a larger community group, usually the
>> general public. The testers report any bugs that they found and
>> sometimes minor features they would like to see in the final version.
>> "
>>
>> But the article does go on to say this too...
>>
>> "
>> When a beta becomes available to the general public it is often widely
>> used by the technologically savvy and those familiar with previous
>> versions as though it were the finished product. Usually developers of
>> freeware or open-source betas release them to the general public while
>> proprietary betas go to a relatively small group of testers.
>> Recipients of highly proprietary betas may have to sign a
>> non-disclosure agreement. A release is called feature complete when
>> the product team agrees that functional requirements of the system are
>> met and no new features will be put into the release, but significant
>> software bugs may still exist. Companies with a formal software
>> process will tend to enter the beta period with a list of known bugs
>> that must be fixed to exit the beta period, and some companies make
>> this list available to customers and testers.
>> "
>>
>> So I guess what BMC means by "Open beta" must be more along the lines
>> of the "proprietary beta" process. Which really sounds like a "closed
>> beta" to me. (AKA: "released to a select group of individuals for a
>> user test") Maybe they will someday make the switch to an open beta
>> and use their entire customer/partner base. Maybe they could do that
>> in the form of a "Patch" site download? That should keep the faint of
>> heart and the "non-paying customers" out of the beta.
>>
>>
>> Shrug. I asked my sales rep to be included in the beta... then he left
>> the company. So I guess my request to be in the Alpha/beta likely left
>> with him. I is simply "to hard" to know when and how to request access
>> to a closed beta.
>>
>>
>>
>> FWIW: In a very general way, I have these thoughts on "Beta testing
>> programs" from any software manufacturer:
>>
>> I think the "benefits" of the closed beta programs are so limited to
>> almost be "self fulling prophesy" for the company. If you only ask
>> your customers that only use your OOB applications and they only test
>> your OOB applications, then the company has a good shot at being able
>> to do that same testing in Alpha and knowing the results before the
>> beta starts. But that also means that you learned almost nothing by
>> expending all of those resource outsourcing (to the customer) the
>> testing that you have already done internally.
>>
>> However, if all of the existing customers were to test what they do
>> with the product, then the company is likely to not have tested all of
>> the strange and special ways that those crazy customers out there end
>> up making the product fit that square hole problem. And trust me the
>> crazy customers want/need to test the next version because they know
>> that they are pushing the envelope of the product and are on the
>> (often) bleeding edge of the tech. So those testers are more likely to
>> participate than the "just OOB" customers anyway.
>>
>> However those crazy customers will likely result in more known
>> issues/bugs and a decrease in customer confidence due to the well
>> known broken state of the next version. That hurts sales of the new
>> version and thus hurts the company. So the company decides to keep the
>> beta testers more "exclusive" to avoid the pain points and to try to
>> keep the customers "happy with the non-existent experience" instead of
>> "satisfied with the quality of the product that they used in the
>> testing program".
>>
>> But maybe it is just me. Maybe some day when I am running my own
>> software company :)
>>
>> --
>> Carey Matthew Black
>> Remedy Skilled Professional (RSP)
>> ARS = Action Request System(Remedy)
>>
>> Love, then teach
>> Solution = People + Process + Tools
>> Fast, Accurate, Cheap Pick two.
>>
>>
>> On Thu, Oct 9, 2008 at 3:09 PM, Alan Blake <[EMAIL PROTECTED]> wrote:
>>> **
>>>
>>> The open BETA started beginning of Sept.  You can send an inquiry here
>>> [EMAIL PROTECTED]
>>>
>>> Alan
>>
>> 
>>
>>> - Original Message -

Job: New Rates! Remedy Developer (Junior-Mid Level) - Permanent - New Jersey - Kforce

[Kitchen, Joshua T]

 Since I got beat up so badly this week :)  I went back to the client a
3rd time and asked for an increase.  
 
 Permanent position with Kforce in Lyndhurst, New Jersey.  Candidate
must have 7.x experience. 
 
Compensation:
 Increase in Compensation from 80K to 95K with full benefits and
vacation plans.  No Relocation Offered.
 
What our client does:
Specializes in accounting and advisory services. Other services offered
include auditing, taxes, transaction advisory, business risk, technology
and security risk and transaction support. 
 
Project Description 

* Perform 3rd tier application support for Remedy 
* Maintain centralized data elements for all application environments
(i.e.-initial group setup, initial user id setup, categorizations,etc..)

*Act as a liaison to the 2nd tier application support group (TAC) who
manages Application Outages (both scheduled and unscheduled) as well as
provides ongoing knowledge transfer of advanced product functions 
*Prepare and distribute user communications related to Remedy 
*Coordinate the preparation of the User Acceptance Testing environment 
*Produce and distribute monthly application metrics 
*Conduct pre-production testing of the Remedy product 
*Create Knowledge Content for the application's repositories (Global
Self Help and Product Page) 
*Develop and distribute ad hoc reporting requested by the Product
Manager 

* This candidate would work on the firm's IT Service Management
application. The application is deployed to our IT personnel around the
world (and other business lines) for the purposes of effectively
providing consistent incident, problem and change management. 

Description of day to day tasks 
The candidate will respond to cases assigned to their queue. Case
resolution can involve updating various Remedy data administration
items. Each administrative task is well documented and training will be
provided. An example, might be a new Remedy user id set up. 

This candidate will also be expected to generate standard weekly
reports. Again, the procedures are well documented and involve utilizing
advanced features of excel, and access. Some reporting also involves the
use of SQL Enterprise and Crystal

Description of technical environment 
We are currently planning for a major upgrade to Remedy version 7. The
current platform for Remedy is BMC's AR system v6.3 which resides on a
SQL database, and utilizes wintel servers for the mid-tier applications.
The future state platform is similar however, the application will be
fully web-based utilizing WebSphere and run BMC's Remedy v7.1. 

C. Technical Skills 
Remedy v7 1-2 yrs 
Lotus Notes 1-2 yrs 
Excel -including advanced functions 1-2 yrs 
MS-Access 1-2 yrs 

Crystal Moderate 
SQL Enterprise Moderate 

Respectfully,
 

Joshua Kitchen
Recruiter
Kforce Technology Staffing 
Two Prestige Place
Suite 350
Miamisburg, Ohio 45342
937.449.1749 Office
937.461.6888 Fax 
937.416.3456 Cell 
   
Search Dayton, Ohio Jobs today!  http://www.kforce.com/tech-jobs-Ohio
 

   

Great People = Great Results(r)
Confidentiality Notice: This email message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and/or privileged information.  Any unauthorized review,
use, disclosure or distribution is prohibited.  If you are not the
intended recipient, please contact the sender by reply email and destroy
all copies of the original.

 

 


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<><><><>

Re: Issue with Product Name

[Begosh, Kevin]

actually after a little bit of research I found out what the issue is.
It is a defect with BMC's out of the box code.  If you look at the
active link
 
HPD:INC:VISAction_141_ModifyGoToClosureDlg

There is a wrong mapping in the open window if action.  It sets the
$Product Name$ to the $Product Model/Version$.  This only affects you if
you are using the accelerator bar though.  If any of your users are
using this I would check this out.

 

Kevin Begosh, RSP

External Initiatives

System Design & Integration 

301-791-3540 Phone

410-422-3623 Cell

[EMAIL PROTECTED]  

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris
Sent: Friday, October 10, 2008 8:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with Product Name


** 
Hmm... I would expect logging to show this.   Did you turn on filter AND
active link logging?   We're on patch 6.  Seen a lot of defects, this
was not one of them.
 

-- 

Chris Danaceau

This e-mail and its attachments are confidential and solely for the
intended addressee(s). Do not share or use them without Fannie Mae's
approval. If received in error, contact the sender and delete them.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Thursday, October 09, 2008 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Issue with Product Name


** 
Hi all,
I am having an issue with Remedy in that when a incident is resolved the
product name field is being blank out.  This is nothing I did, so it is
out of the box code.
 
We are on AR Server 7.1 patch 3, Server Desk 7.03 patch 7, and SQL 2005
server, and Windows 2003 AR Server.  I have logging but it is not really
showing anything.
 

Kevin Begosh, RSP

External Initiatives

System Design & Integration 

301-791-3540 Phone

410-422-3623 Cell

[EMAIL PROTECTED]  

 
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Answers Are" html___ 

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Re: AR System 7.5 (an open beta by any other name...)

[Axton]

It's not just you.

Axton

On Fri, Oct 10, 2008 at 7:58 AM, Carey Matthew Black
<[EMAIL PROTECTED]> wrote:
> Alan,
>
> Maybe it is just me... but
>
> "Open beta" should not require me to get "approved" by the vendor. I
> should be able to go to their web site (like here:
> http://www.bmc.com/beta_program/public/available_betas.cfm) and get
> the software.
>
>
> Oh look... it is not just me
>
> Ref: http://en.wikipedia.org/wiki/Beta_test#Beta
> "
> Developers release either a closed beta or an open beta; closed beta
> versions are released to a select group of individuals for a user
> test, while open betas are to a larger community group, usually the
> general public. The testers report any bugs that they found and
> sometimes minor features they would like to see in the final version.
> "
>
> But the article does go on to say this too...
>
> "
> When a beta becomes available to the general public it is often widely
> used by the technologically savvy and those familiar with previous
> versions as though it were the finished product. Usually developers of
> freeware or open-source betas release them to the general public while
> proprietary betas go to a relatively small group of testers.
> Recipients of highly proprietary betas may have to sign a
> non-disclosure agreement. A release is called feature complete when
> the product team agrees that functional requirements of the system are
> met and no new features will be put into the release, but significant
> software bugs may still exist. Companies with a formal software
> process will tend to enter the beta period with a list of known bugs
> that must be fixed to exit the beta period, and some companies make
> this list available to customers and testers.
> "
>
> So I guess what BMC means by "Open beta" must be more along the lines
> of the "proprietary beta" process. Which really sounds like a "closed
> beta" to me. (AKA: "released to a select group of individuals for a
> user test") Maybe they will someday make the switch to an open beta
> and use their entire customer/partner base. Maybe they could do that
> in the form of a "Patch" site download? That should keep the faint of
> heart and the "non-paying customers" out of the beta.
>
>
> Shrug. I asked my sales rep to be included in the beta... then he left
> the company. So I guess my request to be in the Alpha/beta likely left
> with him. I is simply "to hard" to know when and how to request access
> to a closed beta.
>
>
>
> FWIW: In a very general way, I have these thoughts on "Beta testing
> programs" from any software manufacturer:
>
> I think the "benefits" of the closed beta programs are so limited to
> almost be "self fulling prophesy" for the company. If you only ask
> your customers that only use your OOB applications and they only test
> your OOB applications, then the company has a good shot at being able
> to do that same testing in Alpha and knowing the results before the
> beta starts. But that also means that you learned almost nothing by
> expending all of those resource outsourcing (to the customer) the
> testing that you have already done internally.
>
> However, if all of the existing customers were to test what they do
> with the product, then the company is likely to not have tested all of
> the strange and special ways that those crazy customers out there end
> up making the product fit that square hole problem. And trust me the
> crazy customers want/need to test the next version because they know
> that they are pushing the envelope of the product and are on the
> (often) bleeding edge of the tech. So those testers are more likely to
> participate than the "just OOB" customers anyway.
>
> However those crazy customers will likely result in more known
> issues/bugs and a decrease in customer confidence due to the well
> known broken state of the next version. That hurts sales of the new
> version and thus hurts the company. So the company decides to keep the
> beta testers more "exclusive" to avoid the pain points and to try to
> keep the customers "happy with the non-existent experience" instead of
> "satisfied with the quality of the product that they used in the
> testing program".
>
> But maybe it is just me. Maybe some day when I am running my own
> software company :)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On Thu, Oct 9, 2008 at 3:09 PM, Alan Blake <[EMAIL PROTECTED]> wrote:
>> **
>>
>> The open BETA started beginning of Sept.  You can send an inquiry here
>> [EMAIL PROTECTED]
>>
>> Alan
>
> 
>
>> - Original Message 
>> From: Alan Blake <[EMAIL PROTECTED]>
>> To: arslist@ARSLIST.ORG
>> Sent: Thursday, October 9, 2008 12:26:58 PM
>> Subject: Re: AR System 7.5
>>
>> **
>>
>> The BETA test is still underway.  I understood they are targeting early next
>> year.
>>
>> Alan
>
> __

Re: Best practice to build interfaces with ITSM Suite

[Michiel Beijen]

On Fri, Oct 10, 2008 at 2:12 PM, Albert Bihler
<[EMAIL PROTECTED]> wrote:
>> ... So what I usually
>> do is write another form with some workflow and put that in front of
>> the interface form.
>
> So you are using your own interface form to talk to BMCs
> interface from.

Yes, I do. This way I leave BMC's interface form in its original
state. Most of the time, if you have multiple integrations, some of
them will have their own set of business rules or logic that you would
like to implement. So I create small and friendly interface forms per
integration, which keeps it nice and manageable, and they all talk to
BMC's interface form which actually takes care of the insertion in
ITSM. I know it may not be the nicest solution, but it WORKS and it is
fast to implement as well as easy to maintain. Furthermore, I still
adhere to BMC's Best Practice to use the interface forms to
communicate with ITSM.

>> One of the benefits of using just the interface
>> form is that BMC is supposed to make sure that if you use in in ITSM7
>> and you would upgrade to ITSM 7.5 or 8 it would still work.
>
> Do you really believe this marketing / sales statement? ;-)

Actually, I think this is the first time they made a statement like
this. And while I hope they will mature and enhance these interface
forms in the future, technically they should be possible to fulfill
this promise, so I don't see why they shouldn't.
-- 
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl

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Re: Issue with Product Name

[Danaceau, Chris]

Hmm... I would expect logging to show this.   Did you turn on filter AND
active link logging?   We're on patch 6.  Seen a lot of defects, this
was not one of them.
 

-- 

Chris Danaceau

This e-mail and its attachments are confidential and solely for the
intended addressee(s). Do not share or use them without Fannie Mae's
approval. If received in error, contact the sender and delete them.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Thursday, October 09, 2008 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Issue with Product Name


** 
Hi all,
I am having an issue with Remedy in that when a incident is resolved the
product name field is being blank out.  This is nothing I did, so it is
out of the box code.
 
We are on AR Server 7.1 patch 3, Server Desk 7.03 patch 7, and SQL 2005
server, and Windows 2003 AR Server.  I have logging but it is not really
showing anything.
 

Kevin Begosh, RSP

External Initiatives

System Design & Integration 

301-791-3540 Phone

410-422-3623 Cell

[EMAIL PROTECTED]  

 
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

___
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Re: Best practice to build interfaces with ITSM Suite

[Albert Bihler]

Hi,

Michiel, thank you for the link to the appropiate document.
It seems to be a good starting point.

... So what I usually
do is write another form with some workflow and put that in front of
the interface form.

So you are using your own interface form to talk to BMCs
interface from.


One of the benefits of using just the interface
form is that BMC is supposed to make sure that if you use in in ITSM7
and you would upgrade to ITSM 7.5 or 8 it would still work.
  

Do you really believe this marketing / sales statement? ;-)

Kind regards,
Albert

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Re: AR System 7.5 (an open beta by any other name...)

[Carey Matthew Black]

Alan,

Maybe it is just me... but

"Open beta" should not require me to get "approved" by the vendor. I
should be able to go to their web site (like here:
http://www.bmc.com/beta_program/public/available_betas.cfm) and get
the software.


Oh look... it is not just me

Ref: http://en.wikipedia.org/wiki/Beta_test#Beta
"
Developers release either a closed beta or an open beta; closed beta
versions are released to a select group of individuals for a user
test, while open betas are to a larger community group, usually the
general public. The testers report any bugs that they found and
sometimes minor features they would like to see in the final version.
"

But the article does go on to say this too...

"
When a beta becomes available to the general public it is often widely
used by the technologically savvy and those familiar with previous
versions as though it were the finished product. Usually developers of
freeware or open-source betas release them to the general public while
proprietary betas go to a relatively small group of testers.
Recipients of highly proprietary betas may have to sign a
non-disclosure agreement. A release is called feature complete when
the product team agrees that functional requirements of the system are
met and no new features will be put into the release, but significant
software bugs may still exist. Companies with a formal software
process will tend to enter the beta period with a list of known bugs
that must be fixed to exit the beta period, and some companies make
this list available to customers and testers.
"

So I guess what BMC means by "Open beta" must be more along the lines
of the "proprietary beta" process. Which really sounds like a "closed
beta" to me. (AKA: "released to a select group of individuals for a
user test") Maybe they will someday make the switch to an open beta
and use their entire customer/partner base. Maybe they could do that
in the form of a "Patch" site download? That should keep the faint of
heart and the "non-paying customers" out of the beta.


Shrug. I asked my sales rep to be included in the beta... then he left
the company. So I guess my request to be in the Alpha/beta likely left
with him. I is simply "to hard" to know when and how to request access
to a closed beta.



FWIW: In a very general way, I have these thoughts on "Beta testing
programs" from any software manufacturer:

I think the "benefits" of the closed beta programs are so limited to
almost be "self fulling prophesy" for the company. If you only ask
your customers that only use your OOB applications and they only test
your OOB applications, then the company has a good shot at being able
to do that same testing in Alpha and knowing the results before the
beta starts. But that also means that you learned almost nothing by
expending all of those resource outsourcing (to the customer) the
testing that you have already done internally.

However, if all of the existing customers were to test what they do
with the product, then the company is likely to not have tested all of
the strange and special ways that those crazy customers out there end
up making the product fit that square hole problem. And trust me the
crazy customers want/need to test the next version because they know
that they are pushing the envelope of the product and are on the
(often) bleeding edge of the tech. So those testers are more likely to
participate than the "just OOB" customers anyway.

However those crazy customers will likely result in more known
issues/bugs and a decrease in customer confidence due to the well
known broken state of the next version. That hurts sales of the new
version and thus hurts the company. So the company decides to keep the
beta testers more "exclusive" to avoid the pain points and to try to
keep the customers "happy with the non-existent experience" instead of
"satisfied with the quality of the product that they used in the
testing program".

But maybe it is just me. Maybe some day when I am running my own
software company :)

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Thu, Oct 9, 2008 at 3:09 PM, Alan Blake <[EMAIL PROTECTED]> wrote:
> **
>
> The open BETA started beginning of Sept.  You can send an inquiry here
> [EMAIL PROTECTED]
>
> Alan



> - Original Message 
> From: Alan Blake <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Thursday, October 9, 2008 12:26:58 PM
> Subject: Re: AR System 7.5
>
> **
>
> The BETA test is still underway.  I understood they are targeting early next
> year.
>
> Alan

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Re: Best practice to build interfaces with ITSM Suite

[Michiel Beijen]

Hi Albert,

There are interface forms for ITSM defined. Please refer to the ITSM7
integrations document:
http://documents.bmc.com/supportu/documents/57/41/65741/65741.pdf

In my opinion the interface user must still have a lot of knowledge of
the fields and values in ITSM7 in order to use these interfaces, but
hey, it is a start and much better than ITSM 5 or 6. So what I usually
do is write another form with some workflow and put that in front of
the interface form. One of the benefits of using just the interface
form is that BMC is supposed to make sure that if you use in in ITSM7
and you would upgrade to ITSM 7.5 or 8 it would still work.

Regards,

-- 
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


On Fri, Oct 10, 2008 at 9:31 AM, Albert Bihler
<[EMAIL PROTECTED]> wrote:
> Hi list,
>
> does anybody have a best practice guide or whitepaper on how
> to build interfaces between ITSM Incident, Problem and Change
> Management and 3rd party systems?
>
> On home grown system we normally create an interface form
> that handles the interface actions. We never allow the 3rd party
> systems to write directly into the ticket form.
>
> I think this would also be a good idea with ITSM Suite.
>
> As I still quite new to the ITSM Suite, I expect mayor
> problems in dealing with the roles and people concept
> via interfaces.
>
> I greatly appreciate any hints, woes, pitfalls and other
> experience implementing interfaces with ITSM 7.
>
> Kind regards,
> Albert
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>

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Best practice to build interfaces with ITSM Suite

[Albert Bihler]

Hi list,

does anybody have a best practice guide or whitepaper on how
to build interfaces between ITSM Incident, Problem and Change
Management and 3rd party systems?

On home grown system we normally create an interface form
that handles the interface actions. We never allow the 3rd party
systems to write directly into the ticket form.

I think this would also be a good idea with ITSM Suite.

As I still quite new to the ITSM Suite, I expect mayor
problems in dealing with the roles and people concept
via interfaces.

I greatly appreciate any hints, woes, pitfalls and other
experience implementing interfaces with ITSM 7.

Kind regards,
Albert

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