Problem in Approving a tickets

[Sanjana AGARWAL]

Hello  All ,
 
We are on ITSM 6.3
 
>From the approval console, if I approve/reject a ticket using the Approve or 
>Reject button I got the following error :
ARERR [8932] You do not have write license
ARERR [330] You do not have write access to field : 13191
 
In my knowledge, for approving any ticket approver doesn't require any license.
 
Thanks to please correct me if I am wrong. 

Regards,
Sanjana 

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Malloc failed on server CreateMultipleFields

[bruce sisk]

I am receiving this error when trying to migrate an existing form with several 
new fields.

This is a brand new installation of ars 7.1.0 patch 5 with itsm 7.0.3 patch 8.

It is a windows 2003 server connecting to a remote Oracle 10.2.0.3.0 - 64bi 
configured in a RAC.

If I try to manually copy and paste multiple fields to the form via the admin 
tool...I get an Unable to save form box.  If I click OK...and resave...I will 
get the Unable to Save box for each new field being added...then it will save 
normally.

I have never encountered this before...anybody else seen this??  Any ideas??

Bruce Sisk
BFS Enterprises


PeoplePC Online
A better way to Internet
http://www.peoplepc.com

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Re: Malloc failed on server CreateMultipleFields

[Shyam Attavar]

Have you tried restarting the AR Server? If not, doing that would be a 
start. I have seen this happen on AR System 7.0.1 whenever the remote Oracle 
DB is unreachable for a little while but later reconnects and it is not 
possible to make changes to an Server Object via the admin tool or import 
any object via the Migrator or the Admin Tool.


HTH,
--
Shyam

- Original Message - 
From: "bruce sisk" 

Newsgroups: gmane.comp.crm.arsystem.general
To: 
Sent: Monday, January 05, 2009 9:15 AM
Subject: Malloc failed on server CreateMultipleFields


I am receiving this error when trying to migrate an existing form with 
several new fields.


This is a brand new installation of ars 7.1.0 patch 5 with itsm 7.0.3 
patch 8.


It is a windows 2003 server connecting to a remote Oracle 10.2.0.3.0 - 
64bi configured in a RAC.


If I try to manually copy and paste multiple fields to the form via the 
admin tool...I get an Unable to save form box.  If I click OK...and 
resave...I will get the Unable to Save box for each new field being 
added...then it will save normally.


I have never encountered this before...anybody else seen this??  Any 
ideas??


Bruce Sisk
BFS Enterprises


PeoplePC Online
A better way to Internet
http://www.peoplepc.com



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Re: archiving in different tablespace

[Grooms, Frederick W]

What Database are you using??

With Oracle you can run an SQL statement to move the table from one
tablespace to another.  Other databases should have similar abilities.

ALTER TABLE tablename MOVE TABLESPACE new_tablespace;

Fred


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of nsachin
Sent: Monday, January 05, 2009 4:02 AM
To: arslist@ARSLIST.ORG
Subject: archiving in different tablespace

Hello All,

I am doing archiving of some of the forms.But the data is getting
archieved
in SYSTEM tablespace rather than ARSYSTEM tablespace.As the number of
records in these tables get bigger every now and them,i m getting error
that
SYSTEM tablespace is almost full.

How would i ensure that the data is archived in ARSYSTEM tablespace?


Regards,
Sachin

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Re: how to open a window on a set field action with multiple request match

[Joe DeSouza]

The short answer is you cannot do what you are trying to do with the current 
limitations of the product.

To the best of my knowledge you cannot 'set fields' to the Result list using 
workflow.

Joe





From: Remedy Maniac 
To: arslist@ARSLIST.ORG
Sent: Monday, January 5, 2009 6:06:09 AM
Subject: how to open a window on a set field action with multiple request match

dear all,

I have a set field action built with a direct SQL.
The query returns several rows.
So I have set the "If Multiple Requests Match" to Display a List.
What I would like to achieve is to have the Result list open instead of the 
SelectionPopup window.
Is that possible?
If not, then how can I build a workflow to have the Result list opens ?
I tried with Set the Result List field to $1$ and tried the Open Window Action 
but I didn't manage to produce anything with this.
I tried to select from the SelectionPopup window, but nothing opens when you 
click on the OK button.
Any idea or tips would be appreciated.
Thank you
Serouche

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Re: archiving in different tablespace

[Guillaume Rheault]

Ask your DBA to relocate the archive tables in ARSYSTEM tablespace.
You would need to provide him with all the Txx, Hxx (and potentially Bxx) 
tables.

After the relocation (or in Oracle terms, a move), the views related to these 
tables will probably need to be recompiled, as the move would invalidate them. 
This is also a DBA task

-Guillaume 


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of nsachin
Sent: Mon 01/05/09 5:01 AM
To: arslist@ARSLIST.ORG
Subject: archiving in different tablespace
 
Hello All,

I am doing archiving of some of the forms.But the data is getting archieved
in SYSTEM tablespace rather than ARSYSTEM tablespace.As the number of
records in these tables get bigger every now and them,i m getting error that
SYSTEM tablespace is almost full.

How would i ensure that the data is archived in ARSYSTEM tablespace?


Regards,
Sachin

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Re: how to open a window on a set field action with multiple request match

[Remedy Maniac]

Many thanks to you and Joe for your inputs.

My problem was the following:
- people would like to make a insensitive search in some fields. Not all 
the fields.
- the Sybase server is case sensitive. And I am not allowed to change 
this because I share the development server with other people/applications.

And I'd like to keep some consistency between my dev and my prod.

So I thought I could use this set field to build something.

Eventually I ended up building a Guide which runs direct SQL.
And now I get what I wanted.

The only thing is that it is quiet curious this Display a List. Since 
you can't do anything with it, what is its use then?


Serouche



Grooms, Frederick W wrote:

As Joe said it will not work that way.  You are trying to mix direct SQL
and Remedy.  If you are working against a Remedy form then why are you
needing to do your selection using direct SQL?  Can you not use a
standard Set Fields action to query for your records (as that will bring
up the Results list for multiple matches)?

Fred


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, January 05, 2009 6:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to open a window on a set field action with multiple
request match

The short answer is you cannot do what you are trying to do with the
current limitations of the product.

To the best of my knowledge you cannot 'set fields' to the Result list
using workflow.

Joe


From: Remedy Maniac 
To: arslist@ARSLIST.ORG
Sent: Monday, January 5, 2009 6:06:09 AM
Subject: how to open a window on a set field action with multiple
request match

dear all,

I have a set field action built with a direct SQL.
The query returns several rows.
So I have set the "If Multiple Requests Match" to Display a List.
What I would like to achieve is to have the Result list open instead of
the SelectionPopup window.
Is that possible?
If not, then how can I build a workflow to have the Result list opens ?
I tried with Set the Result List field to $1$ and tried the Open Window
Action but I didn't manage to produce anything with this.
I tried to select from the SelectionPopup window, but nothing opens when
you click on the OK button.
Any idea or tips would be appreciated.
Thank you
Serouche

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Re: How to submit and modify incidents/problems through email.

[Salma]

Hi Steve,

I didnt know there is OOTB functionality to subit incidents through emails .
Can u please explain me  more on this .  

Regards,
Salma

ccrashh wrote:
> 
> Er...everyone seems to be assuming that you are using the Out-of-the-
> box (OOTB) crap...I mean...solution from BMC/Remedy.  Is this the
> case?  Are you asking about processing emails in a OOTB environment or
> a custom application?
> 
> 
> Steve
> 
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> 
> 

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Re: how to open a window on a set field action with multiple request match

[Grooms, Frederick W]

The "Display a List" displays the fields specified in the SQL

i.e.  You can do the SQL like...   
  Select Field1, Field2, Field3   
  From SomeTable   
  Where Field5 = 'x' and Upper(Field6) like Upper('ABC%')

The Display will show Fields 1, 2, and 3 while you are selecting against
fields 5 and 6

Depending on how many fields need to be case insensitive you could have
those fields stored as all upper case and do you searches against those
fields.

i.e.  If the field is Subject you could create a hidden field called
Subject_Upper and have a filter populate it on save.  Workflow would
search against it instead of the actual Subject field.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac
Sent: Monday, January 05, 2009 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to open a window on a set field action with multiple
request match

Many thanks to you and Joe for your inputs.

My problem was the following:
- people would like to make a insensitive search in some fields. Not all

the fields.
- the Sybase server is case sensitive. And I am not allowed to change 
this because I share the development server with other
people/applications.
And I'd like to keep some consistency between my dev and my prod.

So I thought I could use this set field to build something.

Eventually I ended up building a Guide which runs direct SQL.
And now I get what I wanted.

The only thing is that it is quiet curious this Display a List. Since 
you can't do anything with it, what is its use then?

Serouche



Grooms, Frederick W wrote:
> As Joe said it will not work that way.  You are trying to mix direct
SQL
> and Remedy.  If you are working against a Remedy form then why are you
> needing to do your selection using direct SQL?  Can you not use a
> standard Set Fields action to query for your records (as that will
bring
> up the Results list for multiple matches)?
>
> Fred
>
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
> Sent: Monday, January 05, 2009 6:29 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: how to open a window on a set field action with multiple
> request match
>
> The short answer is you cannot do what you are trying to do with the
> current limitations of the product.
>
> To the best of my knowledge you cannot 'set fields' to the Result list
> using workflow.
>
> Joe
>
> 
> From: Remedy Maniac 
> To: arslist@ARSLIST.ORG
> Sent: Monday, January 5, 2009 6:06:09 AM
> Subject: how to open a window on a set field action with multiple
> request match
>
> dear all,
>
> I have a set field action built with a direct SQL.
> The query returns several rows.
> So I have set the "If Multiple Requests Match" to Display a List.
> What I would like to achieve is to have the Result list open instead
of
> the SelectionPopup window.
> Is that possible?
> If not, then how can I build a workflow to have the Result list opens
?
> I tried with Set the Result List field to $1$ and tried the Open
Window
> Action but I didn't manage to produce anything with this.
> I tried to select from the SelectionPopup window, but nothing opens
when
> you click on the OK button.
> Any idea or tips would be appreciated.
> Thank you
> Serouche
>
>

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>
>   


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archiving in different tablespace

[nsachin]

Hello All,

I am doing archiving of some of the forms.But the data is getting archieved
in SYSTEM tablespace rather than ARSYSTEM tablespace.As the number of
records in these tables get bigger every now and them,i m getting error that
SYSTEM tablespace is almost full.

How would i ensure that the data is archived in ARSYSTEM tablespace?


Regards,
Sachin

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Re: ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade

[David Charters]

Are you upgrading just ARS or are you also upgrading Help Desk to 7.0.3?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, January 05, 2009 7:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade

 

You could also try copying the DB across, remove any server references if
found in that DB, then install the production version of the ARS to that new
DB on the new server and then go upwards from there..

Joe

 

  _  

From: Prashant Patil 
To: arslist@ARSLIST.ORG
Sent: Sunday, January 4, 2009 1:40:41 AM
Subject: ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade
** 

Dear All,

We are currently planning a platform upgrade from ARS 6.00.1 to ARS 7.01

ARS 6.x Server Config
Windows 2K - ARS Engine 6.00.01 patch 1420
Oracle 9.0.1.0.0
Helpdesk 5.0 (customized)


ARS 7.001 Server Config (already setup)
Windows 2K - ARS Engine 7.0.01 patch 002 
Oracle 10gR2
SLM 7.0.0.2

We have a development server same as the ARS 7.001 server config.

(A) How do we go about migrating HD 5.0 application & data to the new
platform?
we thought of doing it as follows. Any feedback would be highly appreciated.
1) Setup development environment same as ARS 6.x server config
2) Install Helpdesk 5.0, import data (can we use Remedy Migrator to import
application & data from old server? which Remedy Migrator version?)
3) Upgrade HD 5.x to HD 6
4) Upgrade ARS Engine from 6.x to 7.001
5) Now migrate HD 6 app & data to the new server platform ARS 7.x (can we
use Remedy Migrator to import application & data? which Remedy Migrator
version?)

(B) Can we use SLM 7.002 with HD 6.x application to define service targets?
Are there any issues?

Please let us know any ideas or anything we may have to plan for before
getting started.

Thanks & Regards,
Prashant











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Re: how to open a window on a set field action with multiple request match

[Grooms, Frederick W]

As Joe said it will not work that way.  You are trying to mix direct SQL
and Remedy.  If you are working against a Remedy form then why are you
needing to do your selection using direct SQL?  Can you not use a
standard Set Fields action to query for your records (as that will bring
up the Results list for multiple matches)?

Fred


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, January 05, 2009 6:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to open a window on a set field action with multiple
request match

The short answer is you cannot do what you are trying to do with the
current limitations of the product.

To the best of my knowledge you cannot 'set fields' to the Result list
using workflow.

Joe


From: Remedy Maniac 
To: arslist@ARSLIST.ORG
Sent: Monday, January 5, 2009 6:06:09 AM
Subject: how to open a window on a set field action with multiple
request match

dear all,

I have a set field action built with a direct SQL.
The query returns several rows.
So I have set the "If Multiple Requests Match" to Display a List.
What I would like to achieve is to have the Result list open instead of
the SelectionPopup window.
Is that possible?
If not, then how can I build a workflow to have the Result list opens ?
I tried with Set the Result List field to $1$ and tried the Open Window
Action but I didn't manage to produce anything with this.
I tried to select from the SelectionPopup window, but nothing opens when
you click on the OK button.
Any idea or tips would be appreciated.
Thank you
Serouche

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Re: ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade

[Joe DeSouza]

You could also try copying the DB across, remove any server references if found 
in that DB, then install the production version of the ARS to that new DB on 
the new server and then go upwards from there..

Joe




From: Prashant Patil 
To: arslist@ARSLIST.ORG
Sent: Sunday, January 4, 2009 1:40:41 AM
Subject: ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade

** 
Dear All,

We are currently planning a platform upgrade from ARS 6.00.1 to ARS 7.01

ARS 6.x Server Config
Windows 2K - ARS Engine 6.00.01 patch 1420
Oracle 9.0.1.0.0
Helpdesk 5.0 (customized)


ARS 7.001 Server Config (already setup)
Windows 2K - ARS Engine 7.0.01 patch 002 
Oracle 10gR2
SLM 7.0.0.2

We have a development server same as the ARS 7.001 server config.

(A) How do we go about migrating HD 5.0 application & data to the new platform?
we thought of doing it as follows. Any feedback would be highly appreciated.
1) Setup development environment same as ARS 6.x server config
2) Install Helpdesk 5.0, import data (can we use Remedy Migrator to import 
application & data from old server? which Remedy Migrator version?)
3) Upgrade HD 5.x to HD 6
4) Upgrade ARS Engine from 6.x to 7.001
5) Now migrate HD 6 app & data to the new server platform ARS 7.x (can we use 
Remedy Migrator to import application & data? which Remedy Migrator version?)

(B) Can we use SLM 7.002 with HD 6.x application to define service targets? Are 
there any issues?

Please let us know any ideas or anything we may have to plan for before getting 
started.

Thanks & Regards,
Prashant











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how to open a window on a set field action with multiple request match

[Remedy Maniac]

dear all,

I have a set field action built with a direct SQL.
The query returns several rows.
So I have set the "If Multiple Requests Match" to Display a List.
What I would like to achieve is to have the Result list open instead of 
the SelectionPopup window.

Is that possible?
If not, then how can I build a workflow to have the Result list opens ?
I tried with Set the Result List field to $1$ and tried the Open Window 
Action but I didn't manage to produce anything with this.
I tried to select from the SelectionPopup window, but nothing opens when 
you click on the OK button.

Any idea or tips would be appreciated.
Thank you
Serouche

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AW: Malloc failed on server CreateMultipleFields

[Conny Martin]

Perhaps a bug which is fixed in patch 6

SW00304771  CreateMultipleFields failed on AR System server 7.1 on a form 
that had auditing enabled. 

Kind Regards Conny

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von bruce sisk
Gesendet: Montag, 5. Januar 2009 18:15
An: arslist@ARSLIST.ORG
Betreff: Malloc failed on server CreateMultipleFields

I am receiving this error when trying to migrate an existing form with several 
new fields.

This is a brand new installation of ars 7.1.0 patch 5 with itsm 7.0.3 patch 8.

It is a windows 2003 server connecting to a remote Oracle 10.2.0.3.0 - 64bi 
configured in a RAC.

If I try to manually copy and paste multiple fields to the form via the admin 
tool...I get an Unable to save form box.  If I click OK...and resave...I will 
get the Unable to Save box for each new field being added...then it will save 
normally.

I have never encountered this before...anybody else seen this??  Any ideas??

Bruce Sisk
BFS Enterprises


PeoplePC Online
A better way to Internet
http://www.peoplepc.com

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Re: Problem in Approving a tickets

[Qin Chen]

I believe that the person approving needs an AR license not an itsm based 
license.   Just make sure that the user has a floater assigned to them and that 
the floater license count is not maxed.

 

Qin Chen

Network Architect

Uni-Data & Communications, Inc

718-445-5600 x3186

917-574-9340

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, January 05, 2009 7:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Problem in Approving a tickets

 

** 

If a record is being modified you do require a license.

If you get this error at create time of a record it might mean that somehow the 
permissions on that field 13191 must be messed up. The user might not have the 
required permissions to write to it. Usually this is resolved by allowing any 
users to submit to that field (check that check box on the permissions tab of 
that field). See if that is your problem..

Joe

 



From: Sanjana AGARWAL 
To: arslist@ARSLIST.ORG
Sent: Monday, January 5, 2009 3:48:03 AM
Subject: Problem in Approving a tickets

**  

Hello  All ,

 

We are on ITSM 6.3

 

From the approval console, if I approve/reject a ticket using the Approve or 
Reject button I got the following error :

ARERR [8932] You do not have write license
ARERR [330] You do not have write access to field : 13191
 

In my knowledge, for approving any ticket approver doesn't require any license.

 

Thanks to please correct me if I am wrong. 


Regards,
Sanjana 

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Re: SLA's - ITSM 5.5

[Danaceau, Chris]

Warren I put together a "Key" to help our reporting team figure out how
to measure SLA times in our 5.5 environment.   This is for Help Desk
tickets but it may be instructive for your Change SLA as the measurement
fields are generic.
 
Application_InstanceID : HD002552416- Case ID
SLA Name : VenL2 - Resolve Medium 
MeasurementStatus : Met
MeasurementDone : Yes
MetMissed Amount : 37,130.00- In Seconds
ParentStartTime : 1/3/2006 7:24:09 AM   - SLA Measurement Started
ParentStopTime : 1/3/2006 1:41:21 PM- SLA Measurement Completed
ParentTotalElapsedTime : 22,632.00  - Total Elapsed time for SLA
(seconds) - Includes Exclusion time
SLAMain_GoalTime : 39,600.00- SLA Goal (in seconds)
ChildDnStartTime : 1/3/2006 8:02:39 AM  - Measurement Exclusion
Start
ChildDnStopTime : 1/3/2006 1:38:41 PM   - Measurement Exclusion End
ChildDnTotalElapsedTime : 20,162.00 - Total Exclusion Time

 

-- 

Chris Danaceau

This e-mail and its attachments are confidential and solely for the
intended addressee(s). Do not share or use them without Fannie Mae's
approval. If received in error, contact the sender and delete them.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
Sent: Friday, January 02, 2009 10:39 AM
To: arslist@ARSLIST.ORG
Subject: SLA's - ITSM 5.5


** 
ITSM 5.5
ARS 6.3
 
I've been asked to create an SLA against Changes in ITSM.  I have been
unable to find much documentation on how the SLA module works, but I
have managed to figure out the creation part.
 
What I don't understand is this.  I've set up the SLA so that the Goal
is "Resolution Time" with 16 hours the goal.  The Clock is supposed to
start running immediately and stop at Status = Resolved.  But when I go
to the join CHG:Change_SLA to look at the results, I can't find an entry
that tells me how long it took to resolve.
 
As I said, this is a bit new to me, and I'm learning by trial and error.
Am I missing something?  Do I need to set up a field on the Change Form
that calculates open time so that it can be reported on?  How does the
SLA rule know when something has passed.
 
This is the SLA module that comes with the ITSM suite.  Not the add on.
 
Thanks for any help you might be able to offer!
 
Warren

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: ADV:XtremeAir (NEW INTERFACE)

[Robert Molenda]

Hi Gidd;

**Finally** got the chance to try this out today - needless to say - I am
impressed as usual :)

Reason for the delay was the holidays and forcing me to take time off - but
now that it is finally 'aught-nine' (yikes) figured I'd kick the tires!!

Thought a fair test would be to go to my local watering hole for lunch and
try it over their wireless connection (xDSL) - and the response time was
completely "unexpectedly AWESOME" - I cannot get Mid-Tier to paint screens
that fast even on my gig-e net at home!

I'll pass this info around to my team @ Infosys for 'future reference'...

>> Question << (as usual)

Do you have (or can you / want me to?) put together a "Side by Side" test
comparison of your 'extremeair' app versus mid-tier? This would include not
only 'user response time' but other interesting statistics such as 'network
usage (consumption)', 'Server [mid tier] consumption (cpu / memory)', etc
(insert bla-bla-bla here)
I know that I am definately interested in these sorts of statistics - and I
am certain that Infosys customer base would be interested in a 'white paper'
on this as well.

Just thinking :)

Thanks for the link(s) and the demo - as usual your products "make us think"
and 'consider options' when customers ask us "how do we do xyz" so to say...

Best regards & happy new year (of your political / religious preference)
Robert Molenda
On Mon, Dec 29, 2008 at 10:21 AM, Gidd  wrote:

> ** Robert,
>
> Yes indeed !
>
> I can see the new tickets streaming in as folks begin to play with this,
> btw.
> There is always something to hope for, Happy Holidays
>
> Now where is that bear we have to wrestle ???
>
>
> Regards...Gidd
>
>
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Robert Molenda
> *Sent:* Monday, December 29, 2008 10:02 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ADV:XtremeAir (NEW INTERFACE)
>
> ** Late XMAS Present Gidd?
>
> On Mon, Dec 29, 2008 at 8:09 AM, Gidd  wrote:
>
>> ** *Advertisement*:
>>
>>
>> Listers:
>>
>> Exciting News, if you ever wondered what Remedy might be like if it had a
>> "truly user friendly"
>> interface well take a look at our new XtremeAIR interface.
>>
>> For those unfamiliar with Adobe Air applications, this is a FLEX/Flash
>> based environment that is
>> extremely light weight, does not require a browser and will work on a
>> MAC.  Some of you have looked
>> at our FLEX integration and provided us with excellent feedback and honest
>> comments.  It is this
>> input that has helped us continue to be on the leading edge and provide
>> solutions that our customers
>> ask for (not our concept of what they want).
>>
>> What can we do with this interface?  What would you like to see in this
>> type of interface?   Geezzz, I'll
>> bet you'll get back to us with your comments and suggestions.
>>
>> Behind the scenes: we provide a convenient configuration file (XML) that
>> let's you the user determine things
>> like what part of the interface should appear to the user first, set
>> corporate color schemes and lots more.
>> Deployment is also a very straight forward process as you can see below.
>>
>> A special thank you goes out the genius work by the folks over at J System
>> for their superior XML Gateway
>> tool that powers everything and allows us to *not* have to rely on use of
>> BMC's Mid-tier !
>>
>>  --
>>
>> *For those interested:*
>>
>>
>> *Download & Installation Instructions*
>> **
>> * Step 1:   **Adobe AIR:**Here is the link to install the 
>> Airsoftware:
>> **http://get.adobe.com/air/* 
>>
>>
>> * Step 2:   **XtremeAIR:   **Here is the link to install the Xtreme 
>> Airsoftware:
>> http://www.buoyantsolutions.net/xtremeair/xtremeair.air***
>> **
>> *Use the Open option to select installation.  *
>> *Repeat this process to check **for updates in the future.*
>>
>> * Step 3:*   *Login(s) and test:*
>> **
>> Once installed, Login/Password is:mmcdonald/mmcdonald
>> Once installed, Login/Password is:jmcdonald/jmcdonald
>> Once installed, Login/Password is:pmcdonald/pmcdonald
>>
>>
>>
>>
>>
>>
>> Regards…Gidd
>>
>>
>>
>> *Glidden L. Calden*
>> *BUOYANT SOLUTIONS, INC.*
>>   "Keeping business afloat
>> ...in a Sea of Solutions"
>>
>>
>>
>>
>>
>> Office
>>
>> (
>>
>> *916.334.0599*
>>
>> FAX
>>
>> 4
>>
>> *916.265.0112*
>>
>> Web
>>
>> 8
>>
>> *http://www.buoyantsolutions.net*
>>
>> E-mail
>>
>> +
>>
>> *mailto:g...@buoyantsolutions.net *
>>
>>
>>
>>
>>
>> This message and any attachments are intended only for the use of the
>> addressee and may contain information that is privileged and confidential.
>> If the reader of the message is not the intended recipient or an authorized
>> representative of the intended recipient, you are hereby notified that any
>> dissemination of this communication is strictly prohibite

Open Remedy Position

[Nguyen, Tai D]

Hello All,
 
EDS-HP is hiring a Remedy Engineer position for the NMCI contract.  You must be 
able to obtain a secret clearance.   For inquiry about this position, please 
contact our hiring Manager:  Steve Caves at steve.ca...@eds.com.  If you are 
interested, please forward your resumé to the email provided.
 
Thanks
 

Tai D Nguyen
Remedy Engineer 

EDS, An HP Company 
NMCI Engineering 
3970 Sherman Street 
San Diego, Ca 92110 

Tel: +1 619 817-3700 
E-mail: tai.d.ngu...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 


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Re: Problem in Approving a tickets

[Joe DeSouza]

If a record is being modified you do require a license.

If you get this error at create time of a record it might mean that somehow the 
permissions on that field 13191 must be messed up. The user might not have the 
required permissions to write to it. Usually this is resolved by allowing any 
users to submit to that field (check that check box on the permissions tab of 
that field). See if that is your problem..

Joe




From: Sanjana AGARWAL 
To: arslist@ARSLIST.ORG
Sent: Monday, January 5, 2009 3:48:03 AM
Subject: Problem in Approving a tickets

**
  
Hello  All ,
 
We are on 
ITSM 6.3
 
From the approval console, if I 
approve/reject a ticket using the Approve or Reject button I got the following 
error :
ARERR [8932] You do not have write license
ARERR [330] You 
do not have write access to field : 13191
 
In my 
knowledge, for approving any ticket approver doesn't require any 
license.
 
Thanks to 
please correct me if I am wrong. 

Regards,
Sanjana __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___ 




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Job: Kforce / Contract / Bethesda, MD / Remedy Developer

[Kitchen, Joshua T]

Dear List,

Hope all is well, Kforce is looking for a talented Remedy Developer. 

 

Title:  Remedy  Developer 

 

Type:Contract

 

Authorization Status:  US Citizen or Green Card 

 

Duration:   8 Month Contract 

 

Location:Bethesda, MD  


Interview Process:  1st round phone

 

Job Responsibilities:  

*   Remedy ARS software development.
*   Configuration an ARS System to include identification and
solution of production problems, system and data cleanup and maintenance
tasks, workflow and user account management, providing user assistance
and performing system fail over, backup, and recovery. 
*   
Provide complete and easy-to-understand documentation and
training for all phases of development including requirements analysis,
design, and technical and user instructional documentation.
*   
Gather and document customer requirements, design solutions,
document specifications, develop software applications, test
applications, and implement. 
*   
Provide technical assistance and advice as requested. Provide
technical recommendations and training to team members.
*   
Provide technical support to remote administrators and users.
Create products, techniques and procedures to enhance the efficiency of
the customer support process. 

Basic Qualifications:  

* 3+  years of Remedy development experience in 6.3 or 7.x. 

 If you are interested please send me an email to jkitc...@kforce.com
  with your resume and salary requirements.

 

Joshua Kitchen
Recruiter
Kforce Technology Staffing 
Two Prestige Place
Suite 350
Miamisburg, Ohio 45342
937.449.1749 Office
937.461.6888 Fax 
937.416.3456 Cell 
   
Search Dayton, Ohio Jobs today!  http://www.kforce.com/tech-jobs-Ohio
 

   

Great People = Great Results(r)
Confidentiality Notice: This email message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and/or privileged information.  Any unauthorized review,
use, disclosure or distribution is prohibited.  If you are not the
intended recipient, please contact the sender by reply email and destroy
all copies of the original.

 


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<><><><>

Re: ADV:XtremeAir (NEW INTERFACE)

[Gidd]

Robert,
 
Awesome, I knew this rocks and have been waiting for a colleague to test in
Eastern Europe (using
a 56K dial-up).  Yes, I would live a heads up vs. Mid-Tier but I am afraid
that BMC might be less
then enthusiastic hearing about this.  Oh well...
 
Thanks for taking the time to prove value in our marketing claims !!
 
Regards...Gidd
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Robert Molenda
Sent: Monday, January 05, 2009 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADV:XtremeAir (NEW INTERFACE)


** 
Hi Gidd;
 
**Finally** got the chance to try this out today - needless to say - I am
impressed as usual :)
 
Reason for the delay was the holidays and forcing me to take time off - but
now that it is finally 'aught-nine' (yikes) figured I'd kick the tires!!
 
Thought a fair test would be to go to my local watering hole for lunch and
try it over their wireless connection (xDSL) - and the response time was
completely "unexpectedly AWESOME" - I cannot get Mid-Tier to paint screens
that fast even on my gig-e net at home!
 
I'll pass this info around to my team @ Infosys for 'future reference'...
 
>> Question << (as usual)
 
Do you have (or can you / want me to?) put together a "Side by Side" test
comparison of your 'extremeair' app versus mid-tier? This would include not
only 'user response time' but other interesting statistics such as 'network
usage (consumption)', 'Server [mid tier] consumption (cpu / memory)', etc
(insert bla-bla-bla here)

I know that I am definately interested in these sorts of statistics - and I
am certain that Infosys customer base would be interested in a 'white paper'
on this as well.
 
Just thinking :)
 
Thanks for the link(s) and the demo - as usual your products "make us think"
and 'consider options' when customers ask us "how do we do xyz" so to say...
 
Best regards & happy new year (of your political / religious preference)
Robert Molenda

On Mon, Dec 29, 2008 at 10:21 AM, Gidd  wrote:


** 
Robert,
 
Yes indeed !  
 
I can see the new tickets streaming in as folks begin to play with this,
btw.
There is always something to hope for, Happy Holidays
 
Now where is that bear we have to wrestle ???
 
 
Regards...Gidd
 
 
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Robert Molenda
Sent: Monday, December 29, 2008 10:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: ADV:XtremeAir (NEW INTERFACE)


** Late XMAS Present Gidd?


On Mon, Dec 29, 2008 at 8:09 AM, Gidd  wrote:


** 
Advertisement:
 
 
Listers:
 
Exciting News, if you ever wondered what Remedy might be like if it had a
"truly user friendly"
interface well take a look at our new XtremeAIR interface.
 
For those unfamiliar with Adobe Air applications, this is a FLEX/Flash based
environment that is
extremely light weight, does not require a browser and will work on a MAC.
Some of you have looked
at our FLEX integration and provided us with excellent feedback and honest
comments.  It is this
input that has helped us continue to be on the leading edge and provide
solutions that our customers
ask for (not our concept of what they want). 
 
What can we do with this interface?  What would you like to see in this type
of interface?   Geezzz, I'll
bet you'll get back to us with your comments and suggestions. 
 
Behind the scenes: we provide a convenient configuration file (XML) that
let's you the user determine things
like what part of the interface should appear to the user first, set
corporate color schemes and lots more.
Deployment is also a very straight forward process as you can see below.  
 
A special thank you goes out the genius work by the folks over at J System
for their superior XML Gateway
tool that powers everything and allows us to not have to rely on use of
BMC's Mid-tier !
 

  _  

 
For those interested:
 

Download & Installation Instructions

 Step 1:   Adobe AIR:Here is the link to install the Air software:
 http://get.adobe.com/air/ 

 

 Step 2:   XtremeAIR:   Here is the link to install the Xtreme Air software:
http://www.buoyantsolutions.net/xtremeair/xtremeair.air
 
 
Use the Open option to select installation.  
Repeat this process to check for updates in the future.
 
 Step 3:   Login(s) and test:
 
Once installed, Login/Password is:mmcdonald/mmcdonald
Once installed, Login/Password is:jmcdonald/jmcdonald   
Once installed, Login/Password is:pmcdonald/pmcdonald


 

 

Regards.Gidd 

 

Glidden L. Calden 
BUOYANT SOLUTIONS, INC. 
  "Keeping business afloat 
...in a Sea of Solutions" 

 

 


Office

(

916.334.0599


FAX

4

916.265.0112 


Web

8

http://www.buoyantsolutions.net  


E-mail

+

mailto:g...@buoyantsolutions.net

 

 

This message and any attachments are intended only for the use of the
addressee and may contain i

File / Send Mail feature question

[Susan Palmer]

Hi Everyone,

Hope you all enjoyed the festivities over the last few weeks.

I have a request to modify the Subject line on the File / Send Mail /
Request / Mail Recipient feature.  This option is in the menu items above
the toolbar and is likely embedded in the basic code of the AR system.

I have scoured the documentation, help text, form properties, preferences,
workflow; have logged everything which shows nothing; can find no reference
to this feature!

It won't bother me if I cannot change the Subject line contents, I just want
to know whether I can or not.

Appreciate any help you can provide.

Thanks,
Susan

ARS v7.0.1P3
User Tool v7.0.1P3 (and looked at v7.1)
Oracle 10g
Admin v7.0.1P3

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Re: File / Send Mail feature question

[Joe DeSouza]

In my opinion it is embedded in the basic code of the user tool and not a 
configurable feature. There is no template as such for that feature found in 
the installation directory.

Joe





From: Susan Palmer 
To: arslist@ARSLIST.ORG
Sent: Monday, January 5, 2009 4:56:51 PM
Subject: File / Send Mail feature question

** 
Hi Everyone,

Hope you all enjoyed the festivities over the last few weeks.

I have a request to modify the Subject line on the File / Send Mail / Request / 
Mail Recipient feature.  This option is in the menu items above the toolbar and 
is likely embedded in the basic code of the AR system.

I have scoured the documentation, help text, form properties, preferences, 
workflow; have logged everything which shows nothing; can find no reference to 
this feature!

It won't bother me if I cannot change the Subject line contents, I just want to 
know whether I can or not.

Appreciate any help you can provide.

Thanks,
Susan

ARS v7.0.1P3
User Tool v7.0.1P3 (and looked at v7.1)
Oracle 10g
Admin v7.0.1P3




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Images not found errors report in Fiddler

[Andrew Fremont]

Hi,

We're encountering the weird behavior on the mid tier. The gradient color
does not show on the tab, and table header texts are hardly seen, unless
user moves the mouse over the column header.

We can live without the gradient color, but the table header text missing is
really annoying.

On the Fiddler, these errors report on the web session when the form is
loaded.

#   ResultProtocol Host URL
--
280   404HTTP myserver
http://myserver/arsys/resources/stylesheets/images/tab_gradient.gif
281   404HTTP myserver
http://myserver/arsys/resources/stylesheets/images/table_column.jpg

These information is from the Inspectors tab

GET /arsys/resources/stylesheets/images/tab_gradient.gif HTTP/1.1
Host: myserver
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.5)
Gecko/2008120122 Firefox/3.0.5
Accept: image/png,image/*;q=0.8,*/*;q=0.5
Accept-Language: en-us,en;q=0.5
Accept-Encoding: gzip,deflate
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7
Keep-Alive: 300
Proxy-Connection: keep-alive
Referer:
http://myserver/arsys/resources/stylesheets/7.1.00%20Patch%20004%20200807021425/ARSystem.css
Cookie: IP-Restriction-GUID=f1088b058ef9f6d3:-7823b959:11ea904f13c:-7fe8;
JSESSIONID=3FT7zE06CxZcip2IZS-7aWQL-HI; PopBlock=0
...
HTTP/1.0 404 Not Found
Date: Mon, 05 Jan 2009 23:59:01 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ServletExec/5.0.0.13, Servlet/2.4, JSP/2.0
Content-Type: text/html; charset=UTF-8
ARRESPONSEHOSTIP: 172.11.111.
Cache-Control: no-cache

These image files are found in this directory
C:\ARSystem\MIDTIER\resources\standard\images

How to redirect the mid tier to the correct folder? should it know where it
find these image files since this is a fresh installed?

Thanks,
Andrew

ARS  7.0.1 P005
MS SQL 2005
MT 7.1.0 P005
Microsoft IIS ServletExec/5.0p06
Java 1.6.0_02
FireFox 3.0.5

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MidTier Link to a form in NEW mode instead of SEARCH mode

[Sreenivas, Aravind]

Hi,

 

A URL of the type
https:///ars/forms//
always brings up the form in SEARCH mode.

 

We want to provide our customers with a URL which will open the form in
NEW mode instead of the default SEARCH mode. Is there any modification
that can be done to the above URL to make the form open in NEW mode?

 

I know that the form has Entry Point (visible in Home Page) where we can
mention whether it will open in New or Search mode, but what I want is a
URL equivalent which will perform the same function.

 

Any help is appreciated.

 

ARS 6.3 p020

Sybase 12 on Solaris 9

Apache/Tomcat 

 

Cheers

 

Aravind S

 


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