Re: How to create many entries in Remedy form at a time from C# code?

[Lyle Taylor]

What's the problem with calling CreateEntry for each record?  Code-wise, it's 
trivial to do if you organize your code correctly.  Basically, you just have a 
loop that calls the same code each time with the values for the current record 
culminating in the CreateEntry call.  Doing it for one is the same as doing it 
for a million.

Lyle
 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of maggie2007
Sent: Friday, January 09, 2009 8:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to create many entries in Remedy form at a time from C# code?

It is Remedy 6.3.

in ARSystem.NET.chm, 
public void BeginBulkEntryTransaction();
"
Initiates a bulk entry transaction. Once this call is made - all subsequent
create, delete, set, merge entry operations will be batched together and all
of them will be issued only when a SendBulkEntryTransaction call is made. To
cancel the bulk txn mode without sending the transaction request to server,
CancelBulkEntryTransaction method should be used. "

BulkCreateEntryReturn  is " The result detail of one operation, specifically
a CreateEntry operation, within a Bulk entry transaction. "

That seems that I still need to call CreateEntry for each record, didn't see
the option to import from some .csv or .xml file for Bulk CreateEntry.

Somebody told me that
"You can create the Bulk entries in the Remedy form,
 
1. Through AIE (Atrium Integration Engine) you can create as much entry as
you want. but for that the CSV file should be prepared first.
After that  you can upload this manually or through intervals.
 
2. Thorugh AR Remedy Import Tool, but for this also you should have the
CSV/ARX/RPT files ready to import on customers server.
"

Probably this is the good way, but not sure if "Atrium Integration Engine"
is included in Remedy 6.3 and the components are free?


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Re: Remedy on SQL 2008

[Nall, Roger]

Not supported until 7.5.

Thank you,

Roger Nall
Manager, OSSNMS Remedy
Desk: 972-464-3712 NEW
PCS: 973-652-6723

Sent from my T-Mobile Dash.

-Original Message-
From: Qin Chen 
Sent: Friday, January 09, 2009 4:22 PM
To: arslist@ARSLIST.ORG 
Subject: Remedy on SQL 2008

Has anybody tried to install remedy with SQL 2008?   

 

Qin Chen

Network Architect

Uni-Data & Communications, Inc

718-445-5600 x3186

917-574-9340

 


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Re: Remedy on SQL 2008

[Gary Phillips]

Yes, installed without problems.

 

Gary

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Qin Chen
Sent: Friday, January 09, 2009 4:21 PM
To: arslist@ARSLIST.ORG
Subject: Remedy on SQL 2008

 

** 

Has anybody tried to install remedy with SQL 2008?   

 

Qin Chen

Network Architect

Uni-Data & Communications, Inc

718-445-5600 x3186

917-574-9340

 

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Remedy on SQL 2008

[Qin Chen]

Has anybody tried to install remedy with SQL 2008?   

 

Qin Chen

Network Architect

Uni-Data & Communications, Inc

718-445-5600 x3186

917-574-9340

 


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Re: Remedy 7.1 to LDAP integration for user authentication

[LJ Longwing]

You simply create the user account but leave the PW blank...set them up with
the permissions you want, and then ensure your server is configured to
'cross reference blank password' 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ravi
Sent: Friday, January 09, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.1 to LDAP integration for user authentication

Hi: I have followed the instructions in the manual and setup Remedy to LDAP
for user authentication. So now I can login to remedy eventhough I donot
have a userid in Remedy. I want to use the LDAP only for authetication. How
do I setup a user license (fixed or floating) and also which groups/roles
that user will have. I can't seem to find instructions for this in the docs.

--
Thank you,
RaVi


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Remedy 7.1 to LDAP integration for user authentication

[Ravi]

Hi: I have followed the instructions in the manual and setup Remedy to 
LDAP for user authentication. So now I can login to remedy eventhough I 
donot have a userid in Remedy. I want to use the LDAP only for 
authetication. How do I setup a user license (fixed or floating) and 
also which groups/roles that user will have. I can't seem to find 
instructions for this in the docs.


--
Thank you,
RaVi

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Re: Round Robin by Group on Incident

[Greg Donalson]

Hi Tim,

If you search for a form called Assignment Engine Administration, you can
select what groups you want to do round robin there. 


Greg Donalson
Schlumberger
 
Desk - 713-513-2331
Cell - 281-515-6538

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau
Sent: Friday, January 09, 2009 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Round Robin by Group on Incident

Hi,

I would like to setup round robin per group.  I know there are rules to
setup for Incidents, but currently this is not set for Round Robin and we do
not want this to apply for all groups.   I would like to know if there is an
option to setup by group for Incidents.

Currently using Windows 2003, SQL 2000 on AR 7.0.1 patch 2

Thanks

Tim


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Re: Round Robin by Group on Incident

[Roger Justice]

Round Robin defaults to all groups. You cannot select which groups it applies 
to.


-Original Message-
From: Timothy Rondeau 
To: arslist@ARSLIST.ORG
Sent: Fri, 9 Jan 2009 12:28 pm
Subject: Round Robin by Group on Incident



Hi,

I would like to setup round robin per group.  I know there are rules to setup 
for Incidents, but currently this is not set for Round Robin and we do not want 
this to apply for all groups.   I would like to know if there is an option to 
setup by group for Incidents.

Currently using Windows 2003, SQL 2000 on AR 7.0.1 patch 2

Thanks

Tim

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Job: Kforce / Contract / Bethesda, MD / Remedy Developer

[Kitchen, Joshua T]

Dear List,

Hope all is well, Kforce is looking for a talented Remedy Developer. 

 

Title:  Remedy  Developer 

 

Type:Contract

 

Authorization Status:  US Citizen or Green Card 

 

Duration:   8 Month Contract 

 

Location:Bethesda, MD  


 

Job Responsibilities:  

*   Remedy ARS software development.
*   Configuration an ARS System to include identification and
solution of production problems, system and data cleanup and maintenance
tasks, workflow and user account management, providing user assistance
and performing system fail over, backup, and recovery. 
*   
Provide complete and easy-to-understand documentation and
training for all phases of development including requirements analysis,
design, and technical and user instructional documentation.
*   
Gather and document customer requirements, design solutions,
document specifications, develop software applications, test
applications, and implement. 
*   
Provide technical assistance and advice as requested. Provide
technical recommendations and training to team members.
*   
Provide technical support to remote administrators and users.
Create products, techniques and procedures to enhance the efficiency of
the customer support process. 

Basic Qualifications:  

* 3+  years of Remedy development experience in 6.3 or 7.x. 

 If you are interested please send me an email to jkitc...@kforce.com
  with your resume and salary requirements.

 

Joshua Kitchen
Recruiter
Kforce Technology Staffing 
Two Prestige Place
Suite 350
Miamisburg, Ohio 45342
937.449.1749 Office
937.461.6888 Fax 
937.416.3456 Cell 
   
Search Dayton, Ohio Jobs today!  http://www.kforce.com/tech-jobs-Ohio
 

   

Great People = Great Results(r)
Confidentiality Notice: This email message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and/or privileged information.  Any unauthorized review,
use, disclosure or distribution is prohibited.  If you are not the
intended recipient, please contact the sender by reply email and destroy
all copies of the original.

 


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<><><><>

Job: Remedy Admin - Falls Church, VA - Permanent/Contract to Hire

[Kitchen, Joshua T]

Remedy Admin, Falls Church VA, start date immediate. What this person
will do:

*   Provide Tier 2/3 application troubleshooting, problem-solving,
and support for Consular Affairs (Department of State) Remedy
applications (Help Desk and custom applications) and knowledgebase
tools, including web-based call tracking services.
*   Provide Tier 2 server troubleshooting and routine maintenance
*   Perform Remedy administration, including user account
maintenance, group memberships, notifications, CTIs.
*   Create and update tickets in Remedy.
*   Monitor ticket workload and actively pursue and coordinate
resolution.
*   Write customer notifications for planned and unplanned outages.
*   Support, create, and generate customized operational reports and
macros using Remedy and COTS products such as Crystal Reports and
Business Objects
*   Document and maintain operating procedures and system
specifications/configurations.
*   Support Remedy training requirements.

Clearance, Education and years of experience minimum requirements: 

*   Bachelor degree with 6 years of experience in systems analysis
or programming, including 4 years experience with large-scale databases.
OR
*   Master's degree with 4.5 years experience in systems analysis or
remedy programming, including 3 years exp with large-scale database.
*   Must have a clearance or be eligible to get one (prior NAC a
must if no clearance)

Specific skills to look for:

*   Remedy Administration (6.x), including Help Desk, Asset
Management, Change Management
*   Strong verbal and written communication skills.

Strongly desired:

*   Experience with Remedy Knowledge Management (a.k.a. KMR).
*   ITIL certification, or experience implementing ITIL processes,
or experience working in an ITIL compliant environment
*   Experience with Remedy 7.x (ITSM)

Pay Rate:

on a salary 75-77K annual with PTO or W2 hourly equivalent of $37-42.00
per hour with no PTO --- HIGHER PAY REQUIREMENTS WILL NOT BE CONSIDERED.

 

Joshua Kitchen
Recruiter
Kforce Technology Staffing 
Two Prestige Place
Suite 350
Miamisburg, Ohio 45342
937.449.1749 Office
937.461.6888 Fax 
937.416.3456 Cell 
   
Search Dayton, Ohio Jobs today!  http://www.kforce.com/tech-jobs-Ohio
 

   

Great People = Great Results(r)
Confidentiality Notice: This email message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and/or privileged information.  Any unauthorized review,
use, disclosure or distribution is prohibited.  If you are not the
intended recipient, please contact the sender by reply email and destroy
all copies of the original.

 

 

 

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<><><><>

Round Robin by Group on Incident

[Timothy Rondeau]

Hi,

I would like to setup round robin per group.  I know there are rules to setup 
for Incidents, but currently this is not set for Round Robin and we do not want 
this to apply for all groups.   I would like to know if there is an option to 
setup by group for Incidents.

Currently using Windows 2003, SQL 2000 on AR 7.0.1 patch 2

Thanks

Tim

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OT: free jobs listing site for ITIL professionals

[Elinore AR]

just helping a friend put the word out about their new free service
for ITIL peeps...



Hello Folks,

We'd like to let everyone know of the new free service we are offering
for all the ITIL professionals / recruiters out there. Post your job
ads for free, no registrations, no strings attached! All for free in
the service of this community.

http://itiljobs.co.cc - your fuss-free ITIL jobs listing website!

Do tell your friends about us. Thanks and happy Friday!

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Re: Chicago SUPER mid-west RUG

[Jeff Lockemy (QMX Support Services)]

I would hit up BMC as well and see what support they may be able to provide
to the group, in light of the (2nd) cancellation of User World.

Jeff



Jeff Lockemy
QMX Support Services


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Davis, David CTR NAVSURFWARCENDIV
Crane, Code 0552
Sent: Friday, January 09, 2009 5:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Chicago SUPER mid-west RUG

Hello Susan,

I think that Mike is on to something.  We all use the annual UserWorld
event to network with other Remedy professionals.  This may be a prime
opportunity to boost our local User Groups and provide a cost effective
solution within our Region.

Thanks,
Dave Davis 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of michael campbell
Sent: Thursday, January 08, 2009 17:02
To: arslist@ARSLIST.ORG
Subject: Chicago SUPER mid-west RUG

**
Susan, lets plan on maybe expanding your mid-west rug in chicago into a
couple day deal.  I think I can get RMI Solutions to do some training
and I might be able to get a couple sponsors to pay for that training. I
understand why BMC made the decision they did, but I think we can still
get alot of interest for a Green RUG meeting in Chicago this fall. Might
have to be a thursday night thru saturday venue.  I think there are
several BMC partners that will also participate and I don't think we
need to scrap this thing too fast. Even if we only get a couple hundred
folks for two days of hard Remedy knowledge transfer it would be good.
thoughts
 
Mike Campbell
Dev Technology






Date: Thu, 8 Jan 2009 15:40:47 -0600
From: Subject: Re: Other shoe just fell, no UserWorld 2009, so on with
the ARSlist Awards
To: arslist@ARSLIST.ORG

** 

I'm disappointed, but alarmingly I also find I'm not surprised.  Since
these are my education dollars allotment I am at least thankful they are
letting us know early so that if we want to pursue another education
direction we can plan that.  Lost those dollars last year.
 
We'll have to step up our regional RUG activity.  I've already put in
motion the planning stages for one for MidWest RUG in the Chicago area.
Since 7.5 will be out in a month at least there will be something new to
talk about.
 
It's a shame that maybe the other sides of the BMC business are not
strong enough to sustain UserWorld.  It would be nice to go back to a
simpler RUG format.  Drop the bells and whistles, doesn't have to be
huge, keep it simple, go back to the old playbook!
 
Susan
 


 
On Thu, Jan 8, 2009 at 3:03 PM, Joe DeSouza 
wrote:


** 
Exactly.. Instead of assuming that companies/customers will not
patronize the event, they could have distributed an email opinion poll
to its customers to get a feel of:
1) Whether they are willing to attend
2) Willing to attend and have the necessary financial resources
allocated by the company towards such events
3) Opinion of the customers if they decided to cancel the event
in wake of the current economic instability.
 
I would think results of such a poll might have gone a long way
in making an educated decision rather than arbitrarily canceling the
event altogether under the assumption that they won't get the mileage
they are looking for from an event such as this.. Clearly a decision
such as this is shortsightedness on part of BMC's directors or
management...
 
My 2 cents..
 
Joe




From: Rick Cook 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 3:40:30 PM 

Subject: Re: Other shoe just fell, no UserWorld 2009, so on with
the ARSlist Awards


**David, 


I think the "BUW as education" angle was underestimated by BMC.
How can we evangelize the new BMC stuff to our own companies if we don't
get to see it and talk to the engineers?

I think this decision was hasty and shortsighted.

Rick
Sent from my Verizon Wireless BlackBerry



From: "Shellman, David" 
Date: Thu, 8 Jan 2009 15:25:32 -0500
To: 
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with
the ARSlist Awards




Susan,
 
I was also signed up for User World 2008 and never received the
attached information concerning User World 2009.
 
Our company has cut back on a lot of things.  However training
is not one of them.  They completely understand the need to keep folks
current.  For me User World is considered as part of my training as I
have taken just about all the Remedy courses there are.
 
Dave



From: Action Request System discussion list(ARSList

Re: How to create many entries in Remedy form at a time from C# code?

[Ben Chernys]

Meta-Update is a command line tool that automates imports of CSV files
(amongst other things).  

It is very easy to implement all sorts of imports with no workflow, no
staging forms.  The whole idea behind Meta-Update is that ARS Administrators
- and not programmers! - can harness the power of the API in a simple way
using ARS like Queries and field assignments.

Simple imports can be automated in under an hour.   

With Meta-Update, each record in the CSV can create multiple sets of records
across different forms based on the data in the CSV.  Data from CSV columns
(or from almost any source) can be combined, split, translated, used to load
other Remedy records and finally these data and loaded records can be used
to make assignments to target records.  The Merge API can be used, standard
server filter processes can be used.

Meta-Update has been used to populate the CMDB from legacy spreadsheets
where the target classes were determined by data in the CSVs.  It is also
used to migrate data from ITSM 6 and 5 to ITSM 7, to manage configuration
and transaction data in bespoke applications, and to migrate Foundation data
from server to server in ITSM environments.

Please visit www.softwaretoolhouse.com for more information.

Ben Chernys

Senior Software Architect
Software Tool House Inc.

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329   GMT + 1 
Email:   mailto:ben.cher...@softwaretoolhouse.com
Web: http://www.softwaretoolhouse.com

A free notepad for Diary fields:
http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm
An ARS API scripting tool used for migrations, integrations, imports,
reports, extracts, batch jobs:
http://www.softwaretoolhouse.com/products/SthMupd
  

 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Conny Martin
Sent: January 9, 2009 4:31 PM
To: arslist@ARSLIST.ORG
Subject: AW: How to create many entries in Remedy form at a time from C#
code?

With the Remedy Import Tool you can import a .csv file and this tool is
included in Remedy ARS 6.3. There is also a command line version
(arimportcmd) you can use for automated imports.

HTH

Kind Regards Conny

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von maggie2007
Gesendet: Freitag, 9. Januar 2009 16:22
An: arslist@ARSLIST.ORG
Betreff: Re: How to create many entries in Remedy form at a time from C#
code?

It is Remedy 6.3.

in ARSystem.NET.chm,
public void BeginBulkEntryTransaction(); "
Initiates a bulk entry transaction. Once this call is made - all subsequent
create, delete, set, merge entry operations will be batched together and all
of them will be issued only when a SendBulkEntryTransaction call is made. To
cancel the bulk txn mode without sending the transaction request to server,
CancelBulkEntryTransaction method should be used. "

BulkCreateEntryReturn  is " The result detail of one operation, specifically
a CreateEntry operation, within a Bulk entry transaction. "

That seems that I still need to call CreateEntry for each record, didn't see
the option to import from some .csv or .xml file for Bulk CreateEntry.

Somebody told me that
"You can create the Bulk entries in the Remedy form,
 
1. Through AIE (Atrium Integration Engine) you can create as much entry as
you want. but for that the CSV file should be prepared first.
After that  you can upload this manually or through intervals.
 
2. Thorugh AR Remedy Import Tool, but for this also you should have the
CSV/ARX/RPT files ready to import on customers server.
"

Probably this is the good way, but not sure if "Atrium Integration Engine"
is included in Remedy 6.3 and the components are free?


--
View this message in context:
http://www.nabble.com/How-to-create-many-entries-in-Remedy-form-at-a-time-fr
om-C--code--tp21361747p21374317.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


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AW: How to create many entries in Remedy form at a time from C# code?

[Conny Martin]

With the Remedy Import Tool you can import a .csv file and this tool is 
included in Remedy ARS 6.3. There is also a command line version (arimportcmd) 
you can use for automated imports.

HTH

Kind Regards Conny

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von maggie2007
Gesendet: Freitag, 9. Januar 2009 16:22
An: arslist@ARSLIST.ORG
Betreff: Re: How to create many entries in Remedy form at a time from C# code?

It is Remedy 6.3.

in ARSystem.NET.chm,
public void BeginBulkEntryTransaction(); "
Initiates a bulk entry transaction. Once this call is made - all subsequent 
create, delete, set, merge entry operations will be batched together and all of 
them will be issued only when a SendBulkEntryTransaction call is made. To 
cancel the bulk txn mode without sending the transaction request to server, 
CancelBulkEntryTransaction method should be used. "

BulkCreateEntryReturn  is " The result detail of one operation, specifically a 
CreateEntry operation, within a Bulk entry transaction. "

That seems that I still need to call CreateEntry for each record, didn't see 
the option to import from some .csv or .xml file for Bulk CreateEntry.

Somebody told me that
"You can create the Bulk entries in the Remedy form,
 
1. Through AIE (Atrium Integration Engine) you can create as much entry as you 
want. but for that the CSV file should be prepared first.
After that  you can upload this manually or through intervals.
 
2. Thorugh AR Remedy Import Tool, but for this also you should have the 
CSV/ARX/RPT files ready to import on customers server.
"

Probably this is the good way, but not sure if "Atrium Integration Engine"
is included in Remedy 6.3 and the components are free?


--
View this message in context: 
http://www.nabble.com/How-to-create-many-entries-in-Remedy-form-at-a-time-from-C--code--tp21361747p21374317.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: How to create many entries in Remedy form at a time from C# code?

[maggie2007]

It is Remedy 6.3.

in ARSystem.NET.chm, 
public void BeginBulkEntryTransaction();
"
Initiates a bulk entry transaction. Once this call is made - all subsequent
create, delete, set, merge entry operations will be batched together and all
of them will be issued only when a SendBulkEntryTransaction call is made. To
cancel the bulk txn mode without sending the transaction request to server,
CancelBulkEntryTransaction method should be used. "

BulkCreateEntryReturn  is " The result detail of one operation, specifically
a CreateEntry operation, within a Bulk entry transaction. "

That seems that I still need to call CreateEntry for each record, didn't see
the option to import from some .csv or .xml file for Bulk CreateEntry.

Somebody told me that
"You can create the Bulk entries in the Remedy form,
 
1. Through AIE (Atrium Integration Engine) you can create as much entry as
you want. but for that the CSV file should be prepared first.
After that  you can upload this manually or through intervals.
 
2. Thorugh AR Remedy Import Tool, but for this also you should have the
CSV/ARX/RPT files ready to import on customers server.
"

Probably this is the good way, but not sure if "Atrium Integration Engine"
is included in Remedy 6.3 and the components are free?


-- 
View this message in context: 
http://www.nabble.com/How-to-create-many-entries-in-Remedy-form-at-a-time-from-C--code--tp21361747p21374317.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Table Loop and Active Link Guides

[Frex Popo]

Dear all,
 
I hope someone who tried this in the past or something similar can point me in 
the right direction. This is all workflow.
 
In an incident form I have two tables, one for child incidents and one for 
tasks of these child incidents.
 
I need to send a notification (email) to each group of these child incidents 
and their tasks if none have been assigned to a particular person. However if a 
child incident or task has been assigned to a particular person I ONLY need to 
send it to this person and not to the group.
 
Here is what I did so far but can not get the sequence within the guides to 
work..
 
I have created the following active links which call a table loop guides.
 
1. One active link to calls the guide for the child incident table when a 
button is pressed 
with order 0.
 
2. One active link to calls the guide for the task table when the button is 
pressed with order 1.
 
3. One active link which writes a child incident request to a form, which is 
called from within guide 1.
 
4. One active link which writes a task request to the same form, which is 
called from within guide 2.
 
I need to be able to, before I write a child incident or a task to the form, 
test if the group or the assigned person or both are duplicates within the 
table before I write them. If say in the task table  (and this applies to child 
incidents as well) I have a task assigned to GroupA without an assignee and I 
have another task assigned GroupA but this with an assignee, I should only 
write the request for the latter and not the former, so that on the assignee 
will be notified and not the entire group.
 
If say I have two tasks both assigned to GroupA and no person is assigned to 
these tasks I should only write one of the requests to the form so that each 
person in group will only be notified once.
 
Similarly if I have two tasks with GroupA and one person is assigned to both of 
these tasks I should only write one of the requests to the form so that a 
filter can fire on submit and send the notification.
I have tried adding two fields, one which holds the concatenated groups and one 
which holds an integer from a STRSTRC call which the Active links check before 
creating the requests in the from. Somehow I am not setting/checking these in 
the right sequence.
 
Any help with this will be very much appreciate as I need to get this working 
by Monday :(
 
Regards

frex





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Hornsby, Tambre L is out of the office.

[Tambre L Hornsby/AC/VCU]

I will be out of the office starting  01/09/2009 and will not return until
01/12/2009.

VCU Offices are Closed for Winter Break.  If you need immediate attention
please call the VCU Help Desk at 804-828-2227.  I will respond to your
message when I return.

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AW: How to create many entries in Remedy form at a time from C# code?

[Conny Martin]

Hallo Thilo,

Das klingt interessant. Macht sich wahrscheinlich in Umgebungen mit hohen 
Latenzzeiten im Netz am meisten bemerkbar, da die Kommunaktion mit dem Server 
reduziert wird. Hast du das schon mal irgendwo eingesetzt? Gibt's das etwa 
schon im ARSPerl? :-)

Mit freundlichen Grüßen Conny

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von Thilo Stapff
Gesendet: Freitag, 9. Januar 2009 14:03
An: arslist@ARSLIST.ORG
Betreff: Re: How to create many entries in Remedy form at a time from C# code?

I can indeed confirm that using the BulkEntryTransaction mechanism increases 
performance, in a quite spectacular way, to say the least. You may expect your 
programs to run multiple times faster when using BulkEntryTranasaction.

Thilo


Carey Matthew Black wrote:
> Conny,
> 
> I agree that the structure of your client program is not drastically 
> changed by using this feature. I was commenting more on the 
> performance part of the original question.
> 
> To be clear, I am not doubting your understanding of this function. ( 
> I have not had an opportunity to need to use it yet.) However, I was 
> under the impression that performance would be a reason to use this 
> feature.
> 
> I would hope that the RDBMS might benefit the most from this approach 
> by reducing it's needs to write to it's disk IO once instead of 1000's 
> of times.
> 
> Do you know if there is any performance gain by using 
> ARBeginBulkEntryTransaction to commit multiple records in one 
> communication to the AR Server vs not doing this?
> 

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Re: Possibly spam: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

[Meyer, Jennifer L]

Now come on, Drew, that wasn't supposed to be a dig!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
Sent: Thursday, January 08, 2009 4:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Possibly spam: Re: Other shoe just fell, no UserWorld 2009, so on 
with the ARSlist Awards

lol

>
> Events like this take man-hours to organize that BMC probably thinks
might be put to more profitable tasks, like fixing bugs in their current
> offerings and testing their new offerings.
>

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Re: Chicago SUPER mid-west RUG

[Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552]

Hello Susan,

I think that Mike is on to something.  We all use the annual UserWorld
event to network with other Remedy professionals.  This may be a prime
opportunity to boost our local User Groups and provide a cost effective
solution within our Region.

Thanks,
Dave Davis 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of michael campbell
Sent: Thursday, January 08, 2009 17:02
To: arslist@ARSLIST.ORG
Subject: Chicago SUPER mid-west RUG

**
Susan, lets plan on maybe expanding your mid-west rug in chicago into a
couple day deal.  I think I can get RMI Solutions to do some training
and I might be able to get a couple sponsors to pay for that training. I
understand why BMC made the decision they did, but I think we can still
get alot of interest for a Green RUG meeting in Chicago this fall. Might
have to be a thursday night thru saturday venue.  I think there are
several BMC partners that will also participate and I don't think we
need to scrap this thing too fast. Even if we only get a couple hundred
folks for two days of hard Remedy knowledge transfer it would be good.
thoughts
 
Mike Campbell
Dev Technology






Date: Thu, 8 Jan 2009 15:40:47 -0600
From: Subject: Re: Other shoe just fell, no UserWorld 2009, so on with
the ARSlist Awards
To: arslist@ARSLIST.ORG

** 

I'm disappointed, but alarmingly I also find I'm not surprised.  Since
these are my education dollars allotment I am at least thankful they are
letting us know early so that if we want to pursue another education
direction we can plan that.  Lost those dollars last year.
 
We'll have to step up our regional RUG activity.  I've already put in
motion the planning stages for one for MidWest RUG in the Chicago area.
Since 7.5 will be out in a month at least there will be something new to
talk about.
 
It's a shame that maybe the other sides of the BMC business are not
strong enough to sustain UserWorld.  It would be nice to go back to a
simpler RUG format.  Drop the bells and whistles, doesn't have to be
huge, keep it simple, go back to the old playbook!
 
Susan
 


 
On Thu, Jan 8, 2009 at 3:03 PM, Joe DeSouza 
wrote:


** 
Exactly.. Instead of assuming that companies/customers will not
patronize the event, they could have distributed an email opinion poll
to its customers to get a feel of:
1) Whether they are willing to attend
2) Willing to attend and have the necessary financial resources
allocated by the company towards such events
3) Opinion of the customers if they decided to cancel the event
in wake of the current economic instability.
 
I would think results of such a poll might have gone a long way
in making an educated decision rather than arbitrarily canceling the
event altogether under the assumption that they won't get the mileage
they are looking for from an event such as this.. Clearly a decision
such as this is shortsightedness on part of BMC's directors or
management...
 
My 2 cents..
 
Joe




From: Rick Cook 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 3:40:30 PM 

Subject: Re: Other shoe just fell, no UserWorld 2009, so on with
the ARSlist Awards


**David, 


I think the "BUW as education" angle was underestimated by BMC.
How can we evangelize the new BMC stuff to our own companies if we don't
get to see it and talk to the engineers?

I think this decision was hasty and shortsighted.

Rick
Sent from my Verizon Wireless BlackBerry



From: "Shellman, David" 
Date: Thu, 8 Jan 2009 15:25:32 -0500
To: 
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with
the ARSlist Awards




Susan,
 
I was also signed up for User World 2008 and never received the
attached information concerning User World 2009.
 
Our company has cut back on a lot of things.  However training
is not one of them.  They completely understand the need to keep folks
current.  For me User World is considered as part of my training as I
have taken just about all the Remedy courses there are.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Thursday, January 08, 2009 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with
the ARSlist Awards


** 
FYI ... I had paid for UserWorld 2008 but I have not received
the email described below.
 
Susan


On Thu, Jan 8, 2009 at 12:12 PM, Easter, David
 wrote:


  

Re: How to create many entries in Remedy form at a time from C# code?

[Thilo Stapff]

I can indeed confirm that using the BulkEntryTransaction mechanism 
increases performance, in a quite spectacular way, to say the least. You 
may expect your programs to run multiple times faster when using 
BulkEntryTranasaction.


Thilo


Carey Matthew Black wrote:

Conny,

I agree that the structure of your client program is not drastically
changed by using this feature. I was commenting more on the
performance part of the original question.

To be clear, I am not doubting your understanding of this function. (
I have not had an opportunity to need to use it yet.) However, I was
under the impression that performance would be a reason to use this
feature.

I would hope that the RDBMS might benefit the most from this approach
by reducing it's needs to write to it's disk IO once instead of 1000's
of times.

Do you know if there is any performance gain by using
ARBeginBulkEntryTransaction to commit multiple records in one
communication to the AR Server vs not doing this?



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Re: How to create many entries in Remedy form at a time from C# code?

[Carey Matthew Black]

Conny,

I agree that the structure of your client program is not drastically
changed by using this feature. I was commenting more on the
performance part of the original question.

To be clear, I am not doubting your understanding of this function. (
I have not had an opportunity to need to use it yet.) However, I was
under the impression that performance would be a reason to use this
feature.

I would hope that the RDBMS might benefit the most from this approach
by reducing it's needs to write to it's disk IO once instead of 1000's
of times.

Do you know if there is any performance gain by using
ARBeginBulkEntryTransaction to commit multiple records in one
communication to the AR Server vs not doing this?

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Fri, Jan 9, 2009 at 7:42 AM, Conny Martin  wrote:
> This API-call would not help. The purpose of that call is to begin a 
> "transaction" which you can "commit" or "rollback", but new entry's must 
> still be created with multiple calls to ARCreateEntry after you've called 
> ARBeginBulkEntryTransaction.
>
> Kind Regards Conny
>
> -Ursprüngliche Nachricht-
> Von: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] Im Auftrag von Carey Matthew Black
> Gesendet: Freitag, 9. Januar 2009 13:12
> An: arslist@ARSLIST.ORG
> Betreff: Re: How to create many entries in Remedy form at a time from C# code?
>
> maggie2007, (or should I say "d90uri" ?)
>
> You did not mention what version of AR System API that your dealing with. And 
> I am not sure what is or is not accessable from a C# perspective. However, in 
> the v6.3 C API there is function that you may want to look at 
> ARBeginBulkEntryTransaction. (Assuming that C# is anything like C++ where all 
> C features and functions are available...)
>
> Sorry that I can not be of any more help than to just point you at that API 
> call, but I do not write C, nor C#. So the function may or may not help you, 
> but it sounds like what your after to me.
>
> Hope that helps.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
>
> On Thu, Jan 8, 2009 at 4:52 PM, maggie2007  wrote:
>> How to create many entries in Remedy form at a time from C# code?
>>
>> I need to  create many entries in Remedy form which is on customer's
>> Remedy server (note: I cannot use Remedy Administrator).
>>
>> Similar like SQL server bulk insert. Is there any such command or functions?
>>
>> If not, the only way is to loop for each entry, call Remedy C# API
>> CreateEntry? I just worry that this will be slow.

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AW: How to create many entries in Remedy form at a time from C# code?

[Conny Martin]

This API-call would not help. The purpose of that call is to begin a 
"transaction" which you can "commit" or "rollback", but new entry's must still 
be created with multiple calls to ARCreateEntry after you've called 
ARBeginBulkEntryTransaction.

Kind Regards Conny 

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von Carey Matthew Black
Gesendet: Freitag, 9. Januar 2009 13:12
An: arslist@ARSLIST.ORG
Betreff: Re: How to create many entries in Remedy form at a time from C# code?

maggie2007, (or should I say "d90uri" ?)

You did not mention what version of AR System API that your dealing with. And I 
am not sure what is or is not accessable from a C# perspective. However, in the 
v6.3 C API there is function that you may want to look at 
ARBeginBulkEntryTransaction. (Assuming that C# is anything like C++ where all C 
features and functions are available...)

Sorry that I can not be of any more help than to just point you at that API 
call, but I do not write C, nor C#. So the function may or may not help you, 
but it sounds like what your after to me.

Hope that helps.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Thu, Jan 8, 2009 at 4:52 PM, maggie2007  wrote:
> How to create many entries in Remedy form at a time from C# code?
>
> I need to  create many entries in Remedy form which is on customer's 
> Remedy server (note: I cannot use Remedy Administrator).
>
> Similar like SQL server bulk insert. Is there any such command or functions?
>
> If not, the only way is to loop for each entry, call Remedy C# API 
> CreateEntry? I just worry that this will be slow.

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Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

[Bailey, David]

:-( Seems to be you are correct.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Thursday, January 08, 2009 10:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the
ARSlist Awards


** This decision is evidence thay they are still seeing their customers
through the BMC glasses rather than the Remedy ones. I would have
thought they had learned the difference by now.

Rick 

Sent from my Verizon Wireless BlackBerry



From: Joe DeSouza 
Date: Thu, 8 Jan 2009 13:03:37 -0800
To: 
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the
ARSlist Awards


Exactly.. Instead of assuming that companies/customers will not
patronize the event, they could have distributed an email opinion poll
to its customers to get a feel of:
1) Whether they are willing to attend
2) Willing to attend and have the necessary financial resources
allocated by the company towards such events
3) Opinion of the customers if they decided to cancel the event in wake
of the current economic instability.
 
I would think results of such a poll might have gone a long way in
making an educated decision rather than arbitrarily canceling the event
altogether under the assumption that they won't get the mileage they are
looking for from an event such as this.. Clearly a decision such as this
is shortsightedness on part of BMC's directors or management...
 
My 2 cents..
 
Joe



From: Rick Cook 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 3:40:30 PM
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the
ARSlist Awards

**David, 

I think the "BUW as education" angle was underestimated by BMC. How can
we evangelize the new BMC stuff to our own companies if we don't get to
see it and talk to the engineers?

I think this decision was hasty and shortsighted.

Rick


Sent from my Verizon Wireless BlackBerry



From: "Shellman, David" 
Date: Thu, 8 Jan 2009 15:25:32 -0500
To: 
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the
ARSlist Awards


Susan,
 
I was also signed up for User World 2008 and never received the attached
information concerning User World 2009.
 
Our company has cut back on a lot of things.  However training is not
one of them.  They completely understand the need to keep folks current.
For me User World is considered as part of my training as I have taken
just about all the Remedy courses there are.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Thursday, January 08, 2009 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the
ARSlist Awards


** 
FYI ... I had paid for UserWorld 2008 but I have not received the email
described below.
 
Susan


On Thu, Jan 8, 2009 at 12:12 PM, Easter, David 
wrote:


** 
FYI, below is the official statement on the issue.  It was an
E-mail sent out to folks who signed up for UserWorld 2008.  
 
I will post this, but I have no further information on the topic
so please do not question me on things like "Why weren't
non-participants notified?", "Why isn't this posted on the UserWorld
website?", "Why was the decision made?", etc.   The statement below was
made by a VP of Marketing at BMC and thus are not my own words - nor did
I participate in the decision.  The statement applies to the deferred
(and now cancelled) UserWorld 2008, UserWorld in EMEA for 2009 and
UserWorld at the end of 2009.  
 
We at BMC Software appreciate that the current economic
situation has made it difficult for many of our customers, partners, and
vendors to allocate the funds and staff time required for off-site
employee training and continued education. With that in mind, we have
decided not to host the BMC UserWorld conference for 2009.

Since the focus of BMC UserWorld always has been continued IT
learning and an open exchange of information and ideas, we invite you to
explore some of the following excellent learning opportunities: 

*   BMC User Groups
 : Find and join a user group (for BMC users as well as
partners, vendors, and other third parties) 
*   The BMC Developer Network  :
Join the network to participate in discussion forums and learn from
other developers 
*   Online and local events
 : Explore learning opportunities at a variety of online and
local events 
*   BMC Business School

Re: only a window of a form

[Daniele B. from Italy]

RIck,
thanks for your help
problem solved!

Daniele

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Re: How to create many entries in Remedy form at a time from C# code?

[Carey Matthew Black]

maggie2007, (or should I say "d90uri" ?)

You did not mention what version of AR System API that your dealing
with. And I am not sure what is or is not accessable from a C#
perspective. However, in the v6.3 C API there is function that you may
want to look at ARBeginBulkEntryTransaction. (Assuming that C# is
anything like C++ where all C features and functions are available...)

Sorry that I can not be of any more help than to just point you at
that API call, but I do not write C, nor C#. So the function may or
may not help you, but it sounds like what your after to me.

Hope that helps.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Thu, Jan 8, 2009 at 4:52 PM, maggie2007  wrote:
> How to create many entries in Remedy form at a time from C# code?
>
> I need to  create many entries in Remedy form which is on customer's Remedy
> server (note: I cannot use Remedy Administrator).
>
> Similar like SQL server bulk insert. Is there any such command or functions?
>
> If not, the only way is to loop for each entry, call Remedy C# API
> CreateEntry? I just worry that this will be slow.

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Re: only a window of a form

[Daniele B. from Italy]

Hi Joe,

thanks to your help the problem is solved.

Best Regards

Daniele

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Re: Creating massive User Preference records with the same configuration

[Jason]

Sergio, you should be able to export all the fields of a single entry with the 
correct settings to a CSV. Generate a list of the login names. Add the login 
names and short description to the spreadsheet, copy all the remaining values 
down, and import with arimport.





From: Sergio Tomillero 
To: arslist@ARSLIST.ORG
Sent: Friday, January 9, 2009 11:17:55 AM
Subject: Creating massive User Preference records with the same configuration

Hello people,

Users will connect into Remedy using the preference server. Most of them
have customized the ar.ini file, for instance the Placement value. I have
localized the corresponding fields between the ar.ini and the AR System User
Preference form. Now that form has no records. About the users, there are
hundreds with the same configuration and anothers with different. I would
like to know how to create the records in the AR System User Preference form
for those users whose customized configuration is the same, but without
having to do Edit - Copy to New and changin the Login Name and Short
Description for each record, because it should be a tedious task due to the
elevate number of users. Is there any dinamic way to do it?

Thank you in advance,
Sergio Tomillero

-- 
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Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: How to create many entries in Remedy form at a time from C# code?

[ccrashh]

I'm afraid you will have to use CreateEntry...trying to do any kind of
bulk insert is a royal pain, since you also have to get the NextID
from arschema and increment it.  The safest way is, definitely, the
Remedy APIs.

Steve

On Jan 8, 4:52 pm, maggie2007  wrote:
> How to create many entries in Remedy form at a time from C# code?
>
> I need to  create many entries in Remedy form which is on customer's Remedy
> server (note: I cannot use Remedy Administrator).
>
> Similar like SQL server bulk insert. Is there any such command or functions?
>
> If not, the only way is to loop for each entry, call Remedy C# API
> CreateEntry? I just worry that this will be slow.
>
> --
> View this message in 
> context:http://www.nabble.com/How-to-create-many-entries-in-Remedy-form-at-a-...
> Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
>
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Creating massive User Preference records with the same configuration

[Sergio Tomillero]

Hello people,

Users will connect into Remedy using the preference server. Most of them
have customized the ar.ini file, for instance the Placement value. I have
localized the corresponding fields between the ar.ini and the AR System User
Preference form. Now that form has no records. About the users, there are
hundreds with the same configuration and anothers with different. I would
like to know how to create the records in the AR System User Preference form
for those users whose customized configuration is the same, but without
having to do Edit - Copy to New and changin the Login Name and Short
Description for each record, because it should be a tedious task due to the
elevate number of users. Is there any dinamic way to do it?

Thank you in advance,
Sergio Tomillero

-- 
View this message in context: 
http://www.nabble.com/Creating-massive-User-Preference-records-with-the-same-configuration-tp21367970p21367970.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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